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Keyword Types of Business VoIP service
Search Urlhttps://www.google.com/search?q=Types+of+Business+VoIP+service&oq=Types+of+Business+VoIP+service&num=30&hl=en&gl=GB&sourceid=chrome&ie=UTF-8
Devicedesktop
Languageen
LocationGB
Search Enginegoogle.com
No. Of Results12200000
RelatedSearch
residential voip providershttps://www.google.com/search?num=30&hl=en&gl=GB&q=Residential+VoIP+providers&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAglEAE
voip providers ukhttps://www.google.com/search?num=30&hl=en&gl=GB&q=VoIP+providers+UK&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAgiEAE
types of voip serviceshttps://www.google.com/search?num=30&hl=en&gl=GB&q=Types+of+VoIP+services&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAggEAE
worst voip providershttps://www.google.com/search?num=30&hl=en&gl=GB&q=Worst+VoIP+providers&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAgdEAE
voip phone system for small businesshttps://www.google.com/search?num=30&hl=en&gl=GB&q=VoIP+phone+system+for+small+business&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAgXEAE
voip service providershttps://www.google.com/search?num=30&hl=en&gl=GB&q=VoIP+service+providers&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAgWEAE
what is voiphttps://www.google.com/search?num=30&hl=en&gl=GB&q=What+is+VoIP&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAgUEAE
types of voip protocolshttps://www.google.com/search?num=30&hl=en&gl=GB&q=Types+of+VoIP+protocols&sa=X&ved=2ahUKEwic0a3v8Kb1AhWGTsAKHROqAM4Q1QJ6BAgTEAE
Result 1
TitleTop 10 Business VoIP Services of 2022 | GetVoIP
Urlhttps://getvoip.com/ppc/uk-business-voip/
DescriptionCompare the best business VoIP providers. Save big by switching to a VoIP phone system. Read user reviews on services and plans
Date
Organic Position
H1The Best Business VoIP Providers in 2022
H2Read Our Latest User Reviews:
Use our QuoteMatch Tool to get started with Business VoIP
H3RingCentral has the best in video and..
Zoom has proved superior to other..
I've been with RingCentral for several..
H2WithAnchorsRead Our Latest User Reviews:
Use our QuoteMatch Tool to get started with Business VoIP
BodyThe Best Business VoIP Providers in 2022 We've tested hundreds of business phone systems, and filtered out the best providers on their reliability, customer service, features, reviews, and pricing. Provider Features Money Back Reviews More Details #1 - Best Rated RingCentral UK's 2021 Leader in Cloud Communications → Find a better deal? RingCentral will match itIntegrates Seamlessly with 100+ AppsAll-in-One Phone, Video, Messaging for Any SizeNew Customers - Save Up to 38% Annually 30 days. Cancel anytime. 4.9 Read Reviews Get Pricing Zoom Zoom Phone: Streamline Voice + Video → One App for Phone, Video, Meetings, ChatElevate A Call-to-Video Meeting with 1 ClickSecure HD Audio, Voicemail & Call Recording 30 days unlimited free trial 4.6 Read Reviews Get Pricing Aircall Best Trending VoIP Provider in the UK Proven Call Quality with Local UK CarriersPowerful Plug and Play Integrations to CRMsStarting from 3+ Users Free trial. Cancel anytime. 4.3 Read Reviews Get Pricing 8×8 Inc. 8x8 X Series Transforms the Customer Experience Voice, Text, Web Conferencing & Mobile AppsUnlimited Calling Plans Start at £7.99/moSimple Administration + First Month Free 30 day free trial. Cancel Anytime. Terms Apply 4.0 Read Reviews Get Pricing BT Flexible, Agile and Powerful Call-Management 24/7 Dedicated Helpdesk SupportRecieve Calls on One Number From AnywhereFeature-Rich System For Mobile Workers 30 days, full refund 4.0 Read Reviews Get Pricing bOnline Cloud-based Phone System for Small Businesses Keep Your Number or Get a New OneUser Friendly Web Portal IncludedAccess All System Features From Any Device Cancel Anytime. No contracts. 3.8 Read Reviews Get Pricing Read Our Latest User Reviews: . Visit RingCentral has the best in video and... RingCentral has the best in video and audio quality for meetings and phone calls. I wish Microsoft will partner ... - Kevin D. More Reviews Visit Zoom has proved superior to other... Zoom has proved superior to other software we have attempted to use. We like the ability to schedule, password... - Mark T. More Reviews Visit I've been with RingCentral for several... I’ve been with RingCentral for several years and the quality of my calls and the service they provide are ... - Lionel C. More Reviews How to Choose the Best VoIP Provider: Depending on the amount of lines needed, your fees can start as low as £7.99/mo/user  from a company like RingCentral. Every company has a different list of services, feature sets, and prices. Depending on the size of your business, you must take in to account features needed, and the amount of unanticipated usage. Step 1 – check your internet connection/bandwidth to make sure you have sufficient Internet speed (your provider can you help determine this). Step 2 – with your budget and service needs in mind, narrow down particular provider offerings to see who can offer you the best service package for your budget. Step 3 – decide which equipment is best for your company’s current and foreseeable needs. You may purchase a phone from $50 up to $500 with all the bells and whistles. Finally – compare companies, quotes, features, and their reliability by reading user reviews.   How to Choose the Best Business VoIP Provider for Your Needs Depending on the amount of lines needed, your fees can start as low as £7.99/mo/user  from a company like RingCentral. Knowing exactly what you need will make the transition fast, easy, and cost-effective. Whether a small business VoIP provider or large enterprise, every company has a different list of services, feature sets, and prices. Depending on the size of your business, you must take in to account features needed, and the amount of unanticipated usage. Step 1 – check your internet connection/bandwidth to make sure you have sufficient Internet speed (your provider can you help determine this). Step 2 – with your budget and service needs in mind, narrow down particular provider offerings to see who can offer you the best service package for your budget. Step 3 – decide which equipment is best for your company’s current and foreseeable needs. You may purchase a phone from $50 up to $500 with all the bells and whistles. Finally – compare companies, available features, and their reliability by reading consumer reviews. Additionally, here are some questions to ask a potential provider: – What are the startup & recurring costs? – Is there a money back guarantee? – Can you port phone numbers? Costs involved? – Is there a contract? Are there cancelation fees? Know what the cancelation process is like. – Are there any hidden fees? – Which features are included, and which features cost extra? – Is there international calling? – What kind of support is available? Have full control over your phone system Typically, users will be able to fully control and customize their business telephone system from a dedicated web-based portal that is provided with the service. These portals are not just user friendly, they are completely digital and allow changes to be made in real-time, taking effect almost immediately. With full system control at your fingertips, you set your preferred call settings, and change it instantly as needed. You can easily set up your phone to automatically go to voice mail or go to another extension. And unlike old phone systems, you can set special rules. Let’s imagine you are in your office, and you have very important work to do, but you don’t want to be disturbed by anyone…except your secretary. You can set a rule that every call goes to voice mail except calls from a certain caller. Use our QuoteMatch Tool to get started with Business VoIP. Instantly compare bottom line quotes from award-winning providers:
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Result 2
TitleBusiness VoIP Providers in the UK - Top 5 VoIP Providers
Urlhttps://top5voipproviders.com/uk/
DescriptionGain access to great features & save money with a business VoIP system and learn how to make your company work more efficiently
Date
Organic Position
H1UK's Recommended Business VoIP Providers 2022
H2Buying A VoIP Service For Your Business
H3What is VoIP?
Recommended VoIP providers
Why should you switch to a VoIP office phone system?
Which VoIP provider is best for my business?
H2WithAnchorsBuying A VoIP Service For Your Business
BodyUK's Recommended Business VoIP Providers 2022 We’ve done all the research so that you can confidently choose the most convenient VoIP provider for your needs! Our team helps businesses of all sizes save money and gain access to features with VoIP systems that aren’t available with traditional landline phone systems. Featured prices can be updated and free offers may include additional terms. We receive advertising fees from the brands reviewed below. These fees affect the ranking and scoring on this page. We do not compare all service providers in the market. Full Advertiser Disclosure This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website (though we may also review brands we are not engaged with). These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market. Business VoIP 2022 Providers in the UK January 2022 Buying A VoIP Service For Your Business . If you’re considering ditching your traditional landline telephone service for an Internet-based VoIP (Voice over IP) system, you’ve come to the right place. There’s a lot to learn and many things to consider before you make a decision on your small business VoIP system. Our aim is to help you save time and money by collecting the most useful information available on business phone services all in one place. What is VoIP? A VoIP phone system leverages high-speed broadband or cable connection to route calls as digital data over the Internet. Aside from your Internet connection, all you need in your small business to get set up with an offsite-hosted service are compatible handsets. Recommended VoIP providers. These are some of the most recommended VoIP providers on the market: RingCentral UK CircleLoop Acefone UK Why should you switch to a VoIP office phone system? It’s no wonder that VoIP and PBX (private branch exchange) systems have become the first choice for businesses of all types and sizes. There are lots of good reasons to choose a VoIP phone system for your business, including the fact that hosted VoIP and cloud VoIP systems are often cheap. (Read the full article here.)   Which VoIP provider is best for my business? There is no absolute best provider for small business VoIP, as no two businesses are exactly alike. That doesn’t mean there isn’t a best VoIP system for you. The most important part of choosing a VoIP phone service is to do your homework. Assess your current office phone system, your Internet connection, your current and projected call volume and patterns, and whether you would prefer to manage the system in-house or have the provider manage it offsite. All of these considerations will have a significant impact on the upfront and ongoing costs, the features you have at your disposal and the ease of set-up. But, when all is said and done you will end up with a flexible, scalable telephone system that has the potential to boost your team’s productivity saving you thousands of dollars. Excited to bring your company’s telecommunications into the 21st century? Before purchasing, take your time to read our in-depth reviews of the leading VoIP providers, check out our articles, and compare VoIP systems using our handy comparison tool. You will then be well-equipped to make an informed purchasing decision! Quick Links About Us How We Rate Privacy Policy Terms of Use CCPA Privacy Notice Privacy Rights Policy Cookie Settings Contact Us Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at [email protected] with suggestions and questions. We’d love to hear from you! We use cookies for functional, analytic and advertising purposes. Review our Cookie Policy to learn more, including how to adjust your cookies settings. Setting instructions i agree
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Result 3
TitleVoIP Phone Systems For Business | Best IP Phones Compared
Urlhttps://www.businesscomparison.com/telecoms/voip
DescriptionDoes your business need a VoIP Phone System? CLICK HERE to Compare the Best IP Phone services and get the one that suits YOUR BUSINESS the most!
Date
Organic Position
H1VoIP compare business telephone system deals in minutes
H2We compare a range of VoIP providers & systems
Our best business VoIP deals
VoIP for businesses of all sizes
What is VoIP?
Voice over IP systems for business
Take a look at the benefits of comparing VoIP with us
Business VoIP solutions can help businesses just like yours
What is a VoIP phone?
VoIP providers UK
Compare business VoIP now
Compare business VoIP online & get the cheapest deals
Prefer to talk with the experts?
H3Free cordless handset
Free cordless handset
Free cordless handset
Small business VoIP 1 - 10 users
Medium business VoIP 11 - 249 users
Large corporate business VoIP 250+ users
VoIP definition - What does VoIP stand for?
Recruitment Company
Call Centre
Schools, Colleges & Universities
What are the benefits?
H2WithAnchorsWe compare a range of VoIP providers & systems
Our best business VoIP deals
VoIP for businesses of all sizes
What is VoIP?
Voice over IP systems for business
Take a look at the benefits of comparing VoIP with us
Business VoIP solutions can help businesses just like yours
What is a VoIP phone?
VoIP providers UK
Compare business VoIP now
Compare business VoIP online & get the cheapest deals
Prefer to talk with the experts?
BodyVoIP compare business telephone system deals in minutes How many employees will use your system? No upfront costs Free UK local, national & mobile calls Price Match Guarantee* We compare a range of VoIP providers & systems. Our best business VoIP deals. Business Essential Free cordless handset. £7.99** per month. Polycom vwx250. Free handset Online portal Voicemail / Voicemail to Email Get deal More info 3 months free* Business Advance Free cordless handset. £14.99** per month. Polycom vwx450. Free VoIP handset Free headset 750 inclusive UK minutes/month Get deal More info 3 months free* Business Premium Free cordless handset. £19.99** per month. Cisco CP8861. Free VoIP handset Free headset CRM Integration Get deal More info VoIP for businesses of all sizes. Small business VoIP 1 - 10 users Medium business VoIP 11 - 249 users Large corporate business VoIP 250+ users Small business VoIP 1 - 10 users . If you run a small business, there are VoIP solutions for small businesses too! It doesn't matter whether you require connection for 1 or 10,000, you can use a business VoIP phone service. Our small business VoIP deals are designed for businesses who have 1 to 10 users. You can access exactly the same VoIP phone systems for small businesses, as you can for large corporations. However, most small business users will opt for a cloud-based phone system. VoIP phones for small business users are easy to use and require very little set up. You can have your VoIP phone service up and running relatively quickly. Medium business VoIP 11 - 249 users . If you're looking to improve productivity and bring your businesses phone system up to date, you may want to consider business VoIP. Business VoIP offers medium sized businesses the ability to easily control both fixed and mobile telephony. What's more, VoIP is typically cheaper than a traditional phone system. So not only can you improve productivity, enable flexible working, access detailed reporting - you can also save your business money! There are two types of solutions that you may want to consider; a cloud-based phone system or an on-premised one. This will depend entirely on your business usage and requirements, which we can help guide you through. Large corporate business VoIP 250+ users . Businesses who require VoIP telephony services for over 250 users, will require expert advice. We have partnered with the leading manufacturers and carriers, in order to offer large organisations, an initial assessment of their requirements. Which in turn helps to build the infrastructure needed to manage and maintain your telephone systems. Our partners provide support during the integration process and throughout your contract. With UK-based customer support and a dedicated account manager, you'll always have assistance readily available, when you need it. What's more, a VoIP telephone system is flexible, scalable and affordable, making it a great choice for large businesses. Compare now What is VoIP? VoIP is a hosted cloud based phone system which allows you to make telephone calls over the internet to anywhere in the world. This gives you the ability to make free or low-cost phone calls using your internet connection to any telephone number, regardless of whether or not the end users have VoIP. A cloud based VoIP phone system offers businesses of all sizes the opportunity to work smarter and save money. Compare now VoIP definition - What does VoIP stand for? VoIP technology digitally transmits data to enable the routing of voice conversations and multimedia over the internet. VoIP stands for 'voice over internet protocol' and may also be referred to as 'voice over IP'. You may also hear VoIP being referred to as voice over network (VoN), voice over broadband (VoB) or internet telephony. Compare now Voice over IP systems for business. Are you deciding whether or not to use a VoIP phone system? Business VoIP systems provide a smarter more efficient way of working. With VoIP software, you and your team have the ability to remain connected, manage calls and conference meetings wherever you are! A VoIP business phone system is the perfect solution for businesses of all shapes and sizes. Whether you're a start-up business, established company or a fully fledge enterprise looking to upgrade your old phone systems. We can help you compare and get the best business VoIP phone service. Business telephone systems Struggling with your existing phone system? Bring your business telephony up to speed. Whether you're looking for mobile, cloud-based or an on-premise solution, we'll compare business telephone systems to get you the best deal. Business phone lines & calls We've partnered with one of the largest independent providers of fixed-line products in the UK. Which means, we can offer you the best rate going, and we won't be beaten on price either! Our Price Match Guarantee* gives you peace of mind that you won't get a better deal elsewhere. Business phone number Looking for a bespoke inbound telephone number solution? We can help with that too! You can choose from virtual, geographical, international to high rebate and freephone number options to suit. Compare now Take a look at the benefits of comparing VoIP with us. 24/7 customer support Free handset Free installation Free calls between users Free UK local, national and mobile calls Free number porting Free project management International solutions Business VoIP solutions can help businesses just like yours. Recruitment Company. As any recruitment company owner will know, a large proportion of you and your team's time is spent on the phone. Efficiently managing communications with clients and candidates is key to the success of your business. Upgrading your business to VoIP phones will also save you money! Call Centre. Call centres big and small rely on their telephone system. With inbound and outbound calls to manage, having a phone system in place that is reliant, capable, user friendly and provides accurate reports is essential. Help increase productivity by introducing a cloud-based phone system and leased line. Schools, Colleges & Universities. Phone systems for schools, colleges and universities can be complex. Telephones are used more often than you might think within the educational system. Teachers, administration staff and parents all require the ability to communicate with each other, with call recording being a necessity. We can help you get the best VoIP business phone system for your needs. What is a VoIP phone? A VoIP telephone looks just like a standard business phone and can be used in exactly the same way. However, a VoIP handset uses your internet connection instead of a traditional phone line. There are a number of different brands of VoIP telephone handsets, as well as VoIP headset available. These are usually included within your package and are often provided for free when you take out a new contract. We'll help you to compare business VoIP phones for use in the UK, however, you can make VoIP calls to anywhere in the world using your VoIP number! Many of the deals we compare include no upfront costs, free VoIP handsets and unlimited VoIP extensions. What are the benefits? Call reporting Voicemail and visual voicemail Call recording Call forwarding Instant messaging Audio and video conferencing Screen sharing Mobile application Disaster recovery Number portability Compare now VoIP providers UK. We've partnered with the best VoIP UK providers, allowing you to compare VoIP services for your business to gain access to the best price. Business VoIP providers in the UK include the likes of Gamma, Focus Group, BT, Virgin Media, RingCentral and Berry Telecom – to name a few. The best business VoIP service providers offer UK wide and International connectivity. This ensures that your business can operate and communicate anywhere in the world with ease. Some UK providers offer a free VoIP demonstrate of their platforms. Which is ideal to help you to understand the full functionality of their business telecoms systems and understand if this meets your business requirements. Compare business VoIP now. Compare business VoIP online & get the cheapest deals. By comparing small business VoIP providers, you can ensure that you'll get the service that you need at the best possible price. Forget shopping around and numerous phones calls. Once we understand your requirements, we'll compare the market for you and provide the best quotes for your business. Get your quotes today! Compare now Prefer to talk with the experts? Monday to Friday 9am to 5:30pm Call now on 0330 002 1244 BusinessComparison uses cookies to offer you the best experience online. By continuing to use our website, you agree to the use of cookies. If you would like to know more about cookies, pPlease view our privacy & cookie policy.
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  • phone
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  • free voip
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  • based phone
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  • compare voip
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  • free cordless handset
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  • solution business
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Result 4
TitleCommercial Experts
Urlhttps://voip-commercialexperts.co.uk/Apply
Description
Date
Organic Position
H1
H2
H3
H2WithAnchors
BodyLet's get your quote 9% Complete Our Partners 4Com Technologies LimitedABI Business Services LimitedBerry Telecom LtdBlizzard TelecomsbOnline LimitedLily Communications LimitedMTECH COMMUNICATIONS LIMITEDTrinsic LimitedWOWCOM LIMITEDXLN Our Products Business MobilesBusiness Telephone SystemsMerchant AccountsBusiness InsuranceBusiness EnergyFuel CardsBusiness Epos Systems
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Result 5
TitleDifferent type of VoIP services you need to know
Urlhttp://www.voipinfo.net/different-type-of-voip-services-you-need-to-know/
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H1Different type of VoIP services you need to know
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H3Inhouse VoIP Systems
Hosted VoIP systems
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H2WithAnchors
BodyDifferent type of VoIP services you need to know 6 September 2018September 5, 2018VoIP InfoLeave a comment The scope of VoIP Services has grown dramatically since they first appeared some years ago.  In size they are available from the Big Iron on-site replacements for the PABX to the small desktop-based software VoIP systems and in location from onsite to hosted.   In a similar way, the VoIP services offered have matured and grown in scope and applicability. If we start with the assumption that VoIP is an essential for modern businesses of all sizes, then the question becomes what VoIP Services should a business consider.  What different types of VoIP services are there? In essence, there are three types of VoIP Service: In-house, hosted and hybrid. Inhouse VoIP Systems. These can be found in the very large down to the small business.  Large corporate businesses use them to replace the older POTS PABX.    In small business, software based VoIP PBX systems hosted on something as small as a dedicated desktop computer provide similar features. What will you need for an in-house VoIP system? The first major item is the PBX itself.  The existing landline connection to your current service provider, probably a Telco, will be terminated and replaced with an internet connection.  This may be dedicated or routed through an existing network connection to the Internet.    Bear in mind that some devices, including some fax machines, legacy dial-up modems and some alarm systems are not digitally capable, and their existing connection to the old PBX must be transferred as a non-digital connection to the new VoIP PBX.  A software upgrade is another option, but that is not feasible for all devices. Handsets.  You need to replace the existing landline handsets with VoIP specific digital handsets.  Some existing handsets may be capable of operating as VoIP handsets. In any event VoIP capable handsets are much better for the new system because they are capable of supporting the extended features supported by the new VoIP system. Mobile users.   With SIP technology, smart devices like smartphones and tablets can act as telephone extensions, ideal for the larger site where a user always wants to remain in touch.  Mobile use does of course need a WiFi network to provide a continuous connection to the PBX.   You will need SIP software on the new VoIP PBX, and a SIP app on the smart device. Hosted VoIP systems. If a business does not want to incur the capital costs of buying a full inhouse VoIP system, or perhaps the cost of hiring the specialists needed to support one, then using a hosted VoIP service can turn capital expenditure in an operating expense.   Many hosting organisations have arrangements with finance houses to offer leasing solutions, providing the comfort of a periodic fixed cost for the VoIP system. The hosting organisation can be external to the company, with the VoIP system installed at their premises, linked to the company by a communications line.  The big danger in this scenario is that if the link is lost then all voice communications are lost.  An interface can be installed in the company to make sure that internal calls can still carry on if the link goes down. The hosting company will have the same equipment at their premises as that which you would install for an in-house system.  You will still have to install VoIP handsets and make sure your network can support VoIP. An alternative is to install an inhouse system and outsource the supply, operation and management to a hosting organisation. Hybrid systems. Some companies are happy with the existing non-VoIP system but want to take advantage of the cost and functional benefits of VoIP, so will continue to use both.   In time though, hybrid system users will migrate to the full VoIP system.  For the larger companies this is likely to be an Inhouse system. The option you choose will depend on cost and operational constraints but do it.  VoIP will benefit your business.
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TitleThe Best Business VoIP Providers for 2022 | PCMag
Urlhttps://www.pcmag.com/picks/the-best-business-voip-providers
DescriptionVoIP is unbeatable for cost, customization, and app integration, so we've tested and ranked the top cloud-based providers to help you find the right one
Date
Organic Position2
H1The Best Business VoIP Providers for 2022
H2Our 10 Top Picks
Best for High Reliability Requirements
Best for Enterprise-Class Call Volumes
Best for SMB Unified Messaging
Best for Unified Communications Hub
Best for Softphone Users
Best for Microsoft 365 Customers
Best for Legacy Handset Hardware
Best for Traditional PBX Capabilities
Best for Customer Support, Call Centers
Best for Very Small Businesses
How to Choose the Right VoIP System
Wait, So What Is VoIP, Exactly?
How VoIP and UCaaS Benefit Your Business
What Is SIP?
Optimizing Your Internet Connection for VoIP
Managing VoIP on Your Internal Network
How Hybrid Work Is Impacting VoIP
The Softphone Answer
Future-Proofing Your VoIP Communications
Compare SpecsThe Best Business VoIP Providers for 2022
Compare SpecsThe Best Business VoIP Providers for 2022
H3Intermedia Unite
RingCentral MVP
8x8 X Series
Vonage Business Cloud
Dialpad
Microsoft 365 Business Voice
Ooma Office
Mitel MiCloud Connect
Freshdesk Contact Center
Line2
Recommended by Our Editors
Dig Deeper With Related Stories
PCMag Stories You’ll Like
About Wayne Rash
H2WithAnchorsOur 10 Top Picks
Best for High Reliability Requirements
Best for Enterprise-Class Call Volumes
Best for SMB Unified Messaging
Best for Unified Communications Hub
Best for Softphone Users
Best for Microsoft 365 Customers
Best for Legacy Handset Hardware
Best for Traditional PBX Capabilities
Best for Customer Support, Call Centers
Best for Very Small Businesses
How to Choose the Right VoIP System
Wait, So What Is VoIP, Exactly?
How VoIP and UCaaS Benefit Your Business
What Is SIP?
Optimizing Your Internet Connection for VoIP
Managing VoIP on Your Internal Network
How Hybrid Work Is Impacting VoIP
The Softphone Answer
Future-Proofing Your VoIP Communications
Compare SpecsThe Best Business VoIP Providers for 2022
Compare SpecsThe Best Business VoIP Providers for 2022
BodyThe Best Business VoIP Providers for 2022 VoIP is unbeatable for cost, customization, and app integration, so we've tested and ranked the top cloud-based providers to help you find the right one. By Wayne Rash Updated December 13, 2021 facebook twitter flipboard social share Flipboard Pinterest Reddit LinkedIn Email Copied Error! Copy Link https://www.pcmag.com/picks/the-best-business-voip-providers Comments Related VoIP & Phone Service Picks: Best Video Conferencing Best Business Messaging Best Residential VoIP Providers Our 10 Top Picks. Best for High Reliability Requirements. 4.5 Outstanding Intermedia Unite. Available  at Intermedia.com Check Price An excellent cloud PBX choice that combines great reliability with a full menu of feature options, including UCaaS features and custom integration options. Pros. Full-fledged PBX system available via the cloud Deep feature set suitable for SMBs and enterprises Good integration with third-party software and services Cons. Mobile app required for importing and initial syncing of contacts Limited call monitoring features Sometimes difficult switching between user and administrator roles Read Our Intermedia Unite Review Pros & Cons Best for Enterprise-Class Call Volumes. 4.5 Outstanding RingCentral MVP. Available  at RingCentral Check Price RingCentral MVP sets the standard for midsized businesses on up to enterprises. As a full-service cloud PBX, this solution ticks all the boxes, including advanced capabilities like UCaaS and custom app integration. Well worth our Editors’ Choice designation. Pros. Network infrastructure in Europe, the US, and Asia Very deep feature set for VoIP and collaboration Artificial Intelligence (AI) integrations Long list of optional applications for customization Cons. Some newer collaboration features still under development Workflow not as intuitive as it should be Limited report customization Read Our RingCentral MVP Review Pros & Cons Best for SMB Unified Messaging. 4.0 Excellent 8x8 X Series. Available  at 8x8 Check Price The X Series is 8x8’s replacement for its Virtual Office platform. The new products has revised back end and a load of new features that bring 8x8 squarely into UCaaS territory. Pros. Plenty of standard features in the base offering Solid mobile and desktop capability with easy setup Multiple pricing plans Cons. Had some issues importing contacts from Google Some user modifications only possible using bulk edit Scheduling meetings must happen in Outlook or Google Calendar Read Our 8x8 X Series Review Pros & Cons Best for Unified Communications Hub. 4.0 Excellent Vonage Business Cloud. Limited Time: As low as $13.99 Per Line Per Month  at Vonage See It Vonage is a large company but its Business Cloud squarely targets the small business sector. A robust platform has new features and management tools, though it makes some compromises when it comes to security. Pros. Long list of features for admins and users Solid mobile and desktop apps Good API integration Cons. Importing contacts requires multiple steps Additional features cost extra and can add up quickly Soft phone won’t start without a microphone attached to your desktop Read Our Vonage Business Cloud Review Pros & Cons Best for Softphone Users. 4.0 Excellent Dialpad. Available  at Dialpad Check Price While Dialpad can support dedicated VoIP hardware, the service is definitely geared towards its softphone, making it a solid solution for those needing custom integration or mobility. Pros. AI-based Voice Intelligence feature highlights actionable call content Strong call center and customer service functionality Smooth contact syncing with G Suite and Outlook Cons. Video conferencing a $15 add-on for more than 10 meeting participants Limited reporting customization and no call quality reporting Read Our Dialpad Review Pros & Cons Best for Microsoft 365 Customers. 4.0 Excellent Microsoft 365 Business Voice. $15 Per User Per Month  at Microsoft365 for Business See It For companies with around 300 employees and a focus on Microsoft Teams, Microsoft 365 Business Voice is a no-brainer way to add robust SMB VoIP capability across both desktop and mobile devices. Pros. Cost effective add-on to Microsoft 365 Deep integration with Microsoft 365 Solid mobile and desktop capability integrated with Microsoft Teams Cons. Tedious setup process for auto attendant Calling plan limited to 3,000 minutes (50 hours) per month Read Our Microsoft 365 Business Voice Review Pros & Cons Best for Legacy Handset Hardware. 3.5 Good Ooma Office. Available  at Ooma Check Price Ooma is also chasing the small business market but it sets itself apart by offering a service without a contract that still has a solid feature set. But if your business is moving fast you may outgrow it soon. Pros. Flexible product with no fixed contract Basic mobile and desktop apps Support for existing analog phones Easy to use Cons. Limited reporting capabilities Phones must be configured by Ooma Read Our Ooma Office Review Pros & Cons Best for Traditional PBX Capabilities. 3.5 Good Mitel MiCloud Connect. Available  at Mitel Check Price Focused mainly on replicating more traditional PBX capabilities in the cloud, Mitel MiCloud Connect does this job well, and it's even updated the service with good mobile support and some innovative call routing features. Pros. Handy Bluetooth handset Contact import from CSV plus Google and some Microsoft 365 syncing Long list of available CRM integrations Cons. Fixed number of reports and modifying or adding new ones costs extra Overall costs are incremental and can therefore rise quickly Read Our Mitel MiCloud Connect Review Pros & Cons Best for Customer Support, Call Centers. 3.5 Good Freshdesk Contact Center. Available  at Freshworks Check Price While it can work as a general VoIP service for small business, Freshcaller is intended as a call center phone package that’s primarily used through a softphone. Pros. Easy to configure Great feature set for a low-cost call center solution Detailed and customizable reporting Cons. Limited support for physical devices Aimed at call centers operations, not general business use Per-minute pricing could get expensive depending on call volume Read Our Freshdesk Contact Center Review Pros & Cons Best for Very Small Businesses. 3.0 Average Line2. Available  at Line2 Check Price If you're looking for a reliable, basic VoIP service that's easy to configure for both desktop and mobile users, Line2 is a solid choice for small teams. Pros. Simple setup Intuitive softphone client Includes incoming fax Cons. Limited reporting; analytics cost extra Lacks third-party integrations No video conferencing or collaboration features Read Our Line2 Review Pros & Cons Pros & Cons Compare Specs Voice over IP (VoIP) systems have long dominated the small-to-midsize business (SMB) telephone market. Not just because they're less expensive than on-premises PBX (private branch exchange) systems, but because they're mostly software, which makes them far more flexible. There's nothing an old-fashioned PBX can do that a VoIP system can't, but there's a very long list of things you can do with VoIP that aren't possible using on-premises hardware, which makes them ideal for most offices, especially those with hybrid work plans. Even residential VoIP includes features that are impossible with conventional telephone systems. VoIP systems, sometimes called cloud PBXes, can manage all your voice communications from a central web console no matter how many extensions you've got, where your employees are located, or even what devices they're using. Most systems also offer features like video conferencing and team collaboration. Combine those features with subscription-based pricing that's generally much less expensive than an old-fashioned PBX, and VoIP wins. That's especially so during the pandemic when so many employees are now working from home. If you opt for VoIP over PBX, it's simply a matter of downloading a softphone client to an employee's PC. They can use that computer just as they would their office phone extension in one step. You Can Trust Our Reviews Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions. (Read our editorial mission.) Still, COVID-19 won't last forever, and hybrid work may not be suitable for your business, so keeping in mind core VoIP criteria is also important. That means providing voice communications for employees at their desks once they return to the office. Businesses may also use VoIP to power a call center for sales or customer service and support. They also need to connect with other communication channels, such as conference calls, fax machines, mobile communications, text messaging, video conferencing, and wireless handsets.On top of that, VoIP solutions must provide more advanced functionality through software, like shared meeting collaboration, voicemail to email transcription, and call recording. And lest we forget, many businesses still need a service that will connect to the public switched telephone network (PSTN).  Because they're working across such a broad array of features and channels, many of today's phone systems are classified as Unified Communications-as-a-Service (UCaaS). These are generally cloud-based, virtual PBXes that include at least one (usually multiple) software client to enhance their functionality on the web, desktop, and especially mobile devices. Now let's dig into what you need to look for in a VoIP provider. How to Choose the Right VoIP System. Before you start considering a brand, you need to figure out exactly how you want your business to use a phone system. Look at your existing phone system and decide whether you're going to simply keep all of it and bolt some VoIP functionality on top, retain only part of it, or replace the whole thing. Frequently, a total replacement isn't in the cards, if only because some parts of your existing phone system can't be easily changed over to softphones or even desktop VoIP handsets.For example, suppose you have a heavy manufacturing environment with outdoor activities, such as a steel fabrication yard or a landscaping company. In that case, your rugged old outdoor phones may be precisely what you need. It would help if you also decided which capabilities of the old system you'll need to keep and what features the new phone system offers that you think will be necessary for the future.When planning, it's important to include stakeholders from all the critical parts of your business. Yes, this mainly includes the IT staff and the data security folks since your voice calls will now be data communications. But it also needs to have the workers who'll be using the system to get work done, especially the work that drives revenue and engages customers.These people have invaluable insights into what's needed versus what's simply cool and new. Remember, a VoIP system is much more than just a new set of phones; these platforms have very long feature lists, but many of those features can change your overall price so you need to know what you need and what you don't. For business-level users, figuring all that out starts with understanding what VoIP is. (Photo: d3sign / Getty Images) Wait, So What Is VoIP, Exactly?VoIP is a method of digitizing voice signals and then sending digital voice information over an IP network. The analog voice information is encoded using software called a codec to accomplish this. When it comes time to change the digital signal back to analog, another codec does that job.  For a VoIP system to work, it needs to route calls between users or the outside world. This gets handled by a virtual PBX that your VoIP provider manages in a cloud-based system. You're essentially sharing a large PBX with that provider's other customers, but because these companies use multi-tenant segmentation, your PBX will appear dedicated to you. This engine will take care of routing calls on your VoIP network and out to others as well.However, there's a need to route calls to the PSTN and other analog phones for many businesses. This may mean a PSTN gateway, or even a hybrid PBX, where there's at least a small telephone switch located at your office. Your VoIP vendor will let you know if this is necessary at the planning stage. However, many small businesses try hard to avoid any on-premises PBX components. That's partially due to cost savings and partially because the capabilities offered by all-cloud systems are more than advanced enough for their needs. How VoIP and UCaaS Benefit Your Business. If all this is starting to sound like more trouble than it's worth, remember that turning your PBX into a software solution means a significant opportunity for flexibility and integration that you can't get any other way. After all, programmers can now treat your phone as an app. That's taken us to the fast-changing UCaaS paradigm mentioned above. Here, VoIP providers, like the ones we've reviewed, provide additional software capabilities that are all implemented and managed from a single, unified console.The exact features offered in any particular UCaaS solution can change radically from vendor to vendor. Still, most include options for video conferencing, shared meeting and online collaboration tools, integrated faxing, mobile VoIP integration, and device-independent softphone clients. That last one is significant now because it means that your employees can download an app to their smartphone or company laptop, and that app will mirror all the functionality of their corporate phone, including responding to calls coming into your business phone number and their extension in particular. For folks trapped at home by the pandemic, that's a perfect solution. Softphones are at the heart of most UCaaS instances, and for many VoIP buyers, they're becoming the primary use case, sometimes wholly obviating the need for physical handsets. Part of that is because they work as well on mobile phones and tablets as they do on desktop PCs or laptops. Softphones are often the only tool for workers in call centers because they're the front-end window to any CRM or help desk integration, which is nowadays a must-have for that job.A softphone can combine a telephone conversation with text chat and screen sharing. That means two employees can seamlessly add more participants, handle private text chats between those participants while the call is still going on. This creates a collaboration session where the group shares screens, documents, and data—no prep, no reserved lines, just button clicks. In the case of a CRM integration, the system could recognize the customer's phone number or some other identifier and automatically pull up that record for the technician or salesperson answering the call. It can even alert a manager to monitor the call if it's a critical client. That's the basics of UCaaS, but the concept is constantly evolving to include more communication and collaboration technologies. Those capabilities also get tweaked to provide new benefits, sometimes general, sometimes aimed at specific verticals, like healthcare, for example. The key is integration. Voice is becoming integrated with other back-end apps, and UCaaS makes that easier. That's fueled significant growth in the UCaaS market over the last several years, as recent research from Statista bears out.   UCaaS Projected Market Growth in US Through 2024 That rich feature fabric can change radically between vendors, however. For example, RingCentral's softphone offers a long list of app integrations and features, including not just collaboration platforms but bi-directional email and scheduling. Line2's softphone client, on the other hand, is specifically designed to be simple so users can pick it up quickly, and it does this by mostly mirroring the buttons you'd find on a standard desktop handset. Two ends of the spectrum, but that means you need to be very careful when testing these apps to make sure you're getting not only what you need but in the right way for how your company does work. Getting the most out of basic VoIP communication and all these UCaaS features, too, means understanding some of the technologies running underneath or next to VoIP. For most every VoIP installation, that starts with SIP. (Editors' Note: Line2 is owned by Ziff Davis, PCMag's parent company.)What Is SIP?The Session Initiation Protocol (SIP) is one underlying technology that makes VoIP possible. This is a text-based protocol similar to HTML. It's the most commonly used standard for setting up and controlling phone calls in most VoIP systems. You'll run across references to SIP in almost anything you do with these kinds of phone systems, especially when you're selecting any handset hardware you want to use.There are still other legacy protocols around and some non-SIP standards, including H.232. Other protocols that are still around are the Media Gateway Control Protocol (MGCP) and the Skinny Client Control Protocol (SCCP). The former is known for being overly complex and also that it doesn't support some of the functions that people need in their phones, like caller IDs. Cisco is the primary proponent of SCCP since they developed it. But even so, Cisco is currently phasing SCCP out in favor of the much broader SIP standard. SIP is used for the vast majority of modern VoIP phone systems. It also handles phone service, video conferencing, and several other tasks just fine, which is why its use is so widespread. It has trouble with data security, but more on that in a bit.  What makes SIP so popular is not only that it's deep and flexible, but also because it was purpose-built to engage in multimedia (meaning not just audio but also video and even text) communications over TCP/IP networks. For VoIP calls, SIP can set up calls using a number of IP-related protocols, including the Stream Control Transmission Protocol (SCTP), the Transmission Control Protocol (TCP), and the User Datagram Protocol (UDP), among others.But it can also handle other functions, including session setup (initiating a call at the target endpoint—the phone you're calling), presence management (giving an indicator of whether a user is "available," "away," etc.), location management (target registration), and call monitoring. Despite all that capability, SIP is simple compared to other VoIP protocols primarily because it's text-based and built on an easy request/response model that's similar in many ways to both HTTP and SMTP. Yet, it's still capable of handling the most complex operations performed by business-grade PBXes.  However, while understanding the basics of VoIP and SIP is essential, setting one of these systems up will require some general network skills. For the best voice quality, your network will need to meet certain minimum throughput levels for upstream and downstream data. In addition, you'll also need to meet a minimum latency number (that is, the time between when a signal leaves a remote computer and when your system receives it), typically measured in milliseconds. You'll also need a business-grade connection to the internet if that's where your call traffic will go.    (Photo: Brian A Jackson / Shutterstock) Optimizing Your Internet Connection for VoIP. Most VoIP solutions will require stable and consistent internet connectivity at all your office locations. At the very least, your business phone system must have access to a business-class internet link, so discuss these needs with your company's internet service provider (ISP). This should be a dedicated link through a dedicated router if you expect your phone calls to sound as if they were coming from a business and not someone's home Skype connection. At a minimum, it's important to have a router that can create virtual LANs (VLANs) and also has the ability to encrypt your voice traffic. These days, you need end-to-end VoIP security for any call. For larger systems, and for systems where security is critical for things like being compliant to vertical regulatory needs, your current internet connection might not be adequate. The internet doesn't do quality of service (QoS), and bandwidth can be unpredictable. Network congestion can ruin a conference call, and activities such as DNS hijacking can put your business and data at risk.We all love the internet, but it's not necessarily the safest place for your business voice communications. If you fall into this category, remember that while the internet uses the IP protocol and VoIP runs over IP, that doesn't mean that VoIP must run over the internet. You can get all the UCaaS software benefits we've mentioned by running your voice network over dedicated lines. Sure, it'll cost more, but it will also ensure crystal clear voice quality as well as the ability to implement much-improved data security.Managing VoIP on Your Internal Network. In addition to making sure your internet service can handle your VoIP traffic, you also need to make sure your local area network (LAN) can handle it. What makes network management tricky when you're adding VoIP is that if you simply drop it onto your network, that traffic will get processed the same as any other traffic. So your shared accounting application or those 20 gigabytes worth of files your assistant just moved to the cloud get the same bandwidth as a phone call.The problem there is that VoIP traffic is much more sensitive to network bumps and potholes than most general office traffic. That translates to garbled conversations, difficulty connecting over Wi-Fi, or (worst case) dropped and lost calls. If your business is small and your network is essentially contained in one or two wireless routers, then your configuration and testing headaches might be fairly easy (though still there). These tasks can be complex and time-consuming for medium and larger networks, which translates into added cost in terms of person-hours. Fortunately, most of the providers reviewed here have engineering staff that will contact you as part of your setup process to help your IT staffers test and optimize your network prior to deployment. That's definitely something we recommend, even if it costs extra, but there are steps you can take now to prep your LAN for VoIP and make the deployment process that much easier.For one, be sure to understand QoS (mentioned above). This means going beyond understanding the concept and moving to how the networking equipment in your office -- or your employees' home offices-- can actually implement QoS if you're still at that stage. Most business-grade networking hardware will be able to handle QoS in more than one way, so testing which method will handle voice traffic more smoothly in your environment is important. Next, you want to understand codecs. This technology is what really gives each call its voice quality because it controls both bandwidth usage and the voice data's compression. There are several proprietary and open source voice codecs, so know which is supported by your networking equipment. Then make sure your VoIP vendor supports those codecs, and then test different kinds to see what's most efficient.Last, you'll want to take a close look at your current network monitoring tools. At its core, VoIP is simply a specific kind of network traffic, so in the end, it'll be these tools that allow you to see that traffic and manage it across your network. Make sure that the tools you're using support VoIP's needs, especially around QoS, traffic analysis, and network congestion issues. Recommended by Our Editors. VoIP vs. UCaaS: The Differences Explained 5 Ways to Improve VoIP Call Quality at Home 9 Steps to Optimize Your Network for VoIP Once you've engaged with a VoIP provider, their engineers will help you determine the overall service grade of your network (look at that as your network's basic "VoIP readiness factor") and how to tweak their service and optimize your network so VoIP can run effectively over your infrastructure.How Hybrid Work Is Impacting VoIP. The pandemic has hit most VoIP installations very hard. That's because what we've discussed above has been mainly about optimizing one network, namely your primary office network. Those steps mean significant work and time, both for your VoIP vendor's engineers as well as your IT staff.But COVID-19 has given rise to a hybrid work trend that looks like it won't go away once the pandemic is over. And keeping remote workers voice-enabled means moving your VoIP system off of a single internal network with one big and well-managed internet connection out to dozens, hundreds, even thousands of small home routers where your remote-working employees now need to use their softphones. Maintaining good call quality has been one of the chief challenges IT professionals face since 2020.Maintaining control over your voice quality at so many different locations is the problem. Even if you've got several business-grade routers working in a bunch of branch offices, this problem is surmountable since (1) it's usually not overly difficult to provision those branch office routers remotely, and (2) the routers at those locations were chosen by your IT staff specifically because they work well with the routers at your primary location. That's not the case with home routers. And this situation can get even more complex.That's because many companies' hybrid work strategies now include a desktop as a service (DaaS) or virtual desktop component. DaaS is a very attractive solution for IT pros supporting remote workers since it gives them back the tight desktop control they had back in the one-office days. It's all software, so they don't need to be concerned with supporting local, personal devices other than the worker's home router. This has given DaaS a sudden popularity boost that's been bolstered by some large players entering the game, notably Microsoft with its easy-to-use Windows 365 Cloud PC solution.Big provider data centers are very well managed and use state-of-the-art infrastructure, so DaaS could be a great solution even for a large number of VoIP conversations. Then again, if a few thousand businesses share a single data center, it might also turn your VoIP system into an unreliable garble generator. Before re-deploying your VoIP softphones into the cloud, you'll want to test that carefully. A better interim solution would be to deploy a mobile softphone to every employee's personal phone or tablet and then start moving them to their virtual desktops in a slower, controlled fashion. If you've still got a legacy voice system, meaning an on-site PBX with analog phones, then your only real COVID response will be call forwarding to your employees' home phones. If you've got a VoIP system, however, then you've likely got one of the softphones mentioned above as part of that service, and that's how most organizations are meeting the COVID challenge, as evidenced by a survey conducted last year by sister site, Spiceworks Ziff Davis: The Softphone Answer. Softphones are perfect for the pandemic because using one means your employees can simply boot up their laptop or mobile device, install the softphone, strap on a headset, and they're good to go. Theoretically. In reality, that's when you can bump into voice quality problems. Your IT staff not only can't control those home routers remotely, they often won't even know their capabilities. These routers were chosen by the employee or by the employee's ISP, so you're looking at hundreds of different makes and models even in a midsized company. Some will have more advanced features, like QoS, some won't. Those that do may also implement QoS and similar components in different ways.All that makes configuring and managing home routers very difficult for IT personnel, but they'll still face that task. If employees run into conversation problems over their softphones, their first call will be to the IT help desk. Shunting them off to the VoIP provider, or worse, the ISP isn't a good idea either. It'll likely cause employee frustration since those outfits won't be familiar with your company, and they'll either refuse support or it'll take a very long time. In practice, most businesses handle this on a case-by-case basis since COVID is a temporary problem. Most home networks can take the extra load as long as the employee ensures that other latency-sensitive traffic, like gaming or video streaming, is kept to a minimum during the hours they need to talk. If some home routers develop problems, IT staff build a queue and handle those one at a time. Sometimes they'll be able to access the router remotely with the employee's permission; sometimes, they'll have to walk that employee through configuration steps to fix the problem. Sometimes the employee will have to live with it unless the company springs for a new router or a higher bandwidth tier from its ISP. Future-Proofing Your VoIP Communications. Looking beyond COVID, VoIP makes the most sense for the vast majority of SMBs, not just because subscription costs are less expensive than buying on-site PBX hardware but also because VoIP is the only way to keep up with evolving communication trends.But with integration being at the heart of VoIP and UCaaS, you can't make a purchasing decision here without thinking about the future. On one side, consider each vendor carefully to see what they've done over the last half-decade in product development and keeping up with VoIP and UCaaS trends. On the other side, think about what you'll need in the next five years.At PCMag, we've noticed three trends that almost all the vendors we've tested here mentioned as being essential to their customers over that last year. That means they'll be crucial capabilities those vendors will want to add to their platforms in 2022:Mobility and 5G. While some VoIP services still offer mobile handsets, these devices seem to be on the downslope. After all, if talking while walking is your goal, why carry around a clunky handset when you should just be talking on your smartphone? Seamless voice switchover based on geofencing is one approach. So if your smartphone detects that it's inside your company's wireless network, it can seamlessly engage your VoIP client over Wi-Fi, not your cell service. Now you'll be making and receiving calls from both your calling plan as well as your business' VoIP service. This generally goes beyond simple calls and includes texts, voicemail-to-email, and collaborative online meetings.However, a little further down the road is ubiquitous 5G. When that happens, several VoIP vendors seem bent on simply connecting their service to 5G so workers will be able to access their business VoIP service wherever they are and across any device as long as it's 5G compatible. While some vendors do this with current mobile technology, the latency limits around 4G calling often make it a sub-optimal experience, not just for video and collaboration, but often simple voice traffic, too. 5G is the first service that promises the bandwidth necessary to make true mobile UC a reality. Artificial intelligence (AI). If your phone system uses an automated menu to help route customer calls, or even if it extends its tendrils to your website's e-commerce features, then your VoIP vendor will be pitching you on artificial intelligence if they haven't already. AI can reduce the number of operators you need to hire for your service center since it can handle initial and common customer questions on its own. Your vendor can also point it at security issues (see below), where it can help detect problems or breaches much faster than a human. Or it can work on the reporting and analysis side so you'll have a much more granular understanding of call and network quality, call volume, which apps are being most affected by your VoIP solution, and much more. VoIP security. As touched on above, the underlying protocol for VoIP is SIP, and it wasn't built with security in mind. This means hackers are taking advantage of several new attack vectors. One example is a denial of service (DoS) attack specifically on a phone service rather than the network as a whole. This will warp or drop your service because it results in your connection quality degrading, heavy latency, and system crashes. Caller ID spoofing is also becoming more common. This amounts to a phishing attack using a phone rather than an email. By calling workers with a caller ID that looks like it's coming from inside the company, hackers can get employees to cough up all kinds of sensitive information because they think they can trust the person at the other end of the call.During this round of testing, every vendor we spoke to mentioned security as a significant sales and development factor over the next several years. Potential solutions include managed call encryption with no service degradation, integration with identity management systems, and even AI to detect and respond to attacks as they happen. And these measures should be implemented sooner rather than later now that VoIP providers are becoming common targets of massive distributed denial of service (DDoS) attacks. These trends are likely to become important selling points in most VoIP vendor-customer pitches for at least the next two years. While that's great, be sure to fully understand what's being offered and how the vendor will go about delivering it. Is a 5G implementation truly standards-based, or are there some proprietary hardware or software components? How will any new security measures affect overall voice performance, and does the vendor fully support the changing security requirements in necessary industry regulations, like HIPAA and SOX?If all this seems like a lot of homework, remember that it's well worth the effort. Just about anything you can picture a business needing from a phone or collaboration system can be delivered by a hosted VoIP PBX solution—generally at a more affordable price than purchasing and maintaining your own on-premises PBX. It's just a matter of selecting the right solution for your business.If you have questions about business VoIP, subscribe to PCMag's BusinessWatch newsletter and join the [email protected] business community on LinkedIn, where you can ask vendors, other professionals like yourself, and PCMag's editors.    Compare SpecsThe Best Business VoIP Providers for 2022. Our Picks Intermedia Unite Check Price RingCentral MVP Check Price 8x8 X Series Check Price Vonage Business Cloud See It Limited Time: As low as $13.99 Per Line Per Month at Vonage Dialpad Check Price Microsoft 365 Business Voice See It $15 Per User Per Month at Microsoft365 for Business Ooma Office Check Price Mitel MiCloud Connect Check Price Freshdesk Contact Center Check Price Line2 Check Price Editors'Rating Editors' Choice 4.5 Editor Review Editors' Choice 4.5 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 3.5 Editor Review 3.5 Editor Review 3.5 Editor Review 3.0 Editor Review Voicemail Transcription Software Phone SMS Messaging Automatic Call-Back Call Monitoring Voicemail to Email Electronic Fax E911 Service SIP Phone Support Toll-Free Option Video Conferencing Where to Buy $27.99 Per User Per Month at Intermedia.com   Read More at Intermedia.com   $19.99 Per User Per Month at RingCentral   Call 888-856-2184 For More Information at RingCentral   Starts at $12 Per Month at 8x8   Limited Time: As low as $13.99 Per Line Per Month at Vonage   $20 Per User Per Month at Dialpad   Visit Site at Dialpad   $15 Per User Per Month at Microsoft365 for Business   $19.95 Per User Per Month at Ooma   Visit Site at Ooma   Visit Site at Mitel   19.99 Per Month at Software Advice   $19.00 Per User Per Month at Freshworks   $8.30 Per Month, Billed Annually at Line2   Like What You're Reading? Sign up for Race to 5G newsletter to get our top mobile tech stories delivered right to your inbox. This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. You may unsubscribe from the newsletters at any time. Thanks for signing up! Your subscription has been confirmed. Keep an eye on your inbox! Sign up for other newsletters Dig Deeper With Related Stories. Line2 Review 3.0 RingCentral MVP Review 4.5 Editors' Choice How to Set Up Wi-Fi Calling on an iPhone By Lance Whitney 8 Tips for Better Video Conference Calls By Jason Cohen PCMag Stories You’ll Like. About Wayne Rash. Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent reviewer of enterprise hardware and software. He is also a Senior Columnist for eWEEK. Email him at [email protected] Follow him on Twitter @wrash. Read the latest from Wayne Rash. Avoid These 10 VoIP Deployment Traps Line2 Review RingCentral MVP Review 10 Important Points for IT Pros Migrating Their Phone Service Why Mobile VoIP Should Be Part of Your Business Phone System More from Wayne Rash Compare SpecsThe Best Business VoIP Providers for 2022.
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Result 8
Title5 types of VoIP services you should know about
Urlhttps://www.techadvisory.org/2017/12/5-types-of-voip-services-you-should-know-about/
Description
Date27 Dec 2017
Organic Position3
H15 types of VoIP services you should know about
H2
H3Residential VoIP Services
Device-based VoIP Services
Software-based VoIP Services
Mobile VoIP Services
Business VoIP Services
Internet Presence Management for Small Business Owners
Search
Archives
H2WithAnchors
Body5 types of VoIP services you should know about By Editor | Published: December 27, 2017 Most business owners and individual users know that making calls via VoIP is cheaper and more feature-rich when compared with the old landline telephony system. Still, you might be unaware of the VoIP service options out there, not to mention how to determine the right one for your needs. So, read on to learn more. VoIP comes in a variety of forms. Do you rarely leave your house and office, or are you usually on the move? If you’re a business owner, what’s the size of your company and what factors matter most to you? Let’s take a look at some of the VoIP services available on the market to help you make a better decision when it comes to choosing your means of voice communication. Residential VoIP Services. For this type of VoIP, you use an adapter to connect your landline phone set to a Wi-Fi modem to make and receive calls over the internet. Depending on the plan you choose, you’ll be billed each month for either unlimited services or for minutes you actually use. Examples: VoIP.com, Lingo Device-based VoIP Services. This involves purchasing a VoIP device from a service provider and plugging it into your existing phone set so that you can make free calls within the U.S. This means not having to pay a monthly bill, and you need no other devices besides your old landline telephone set. Examples: MagicJack, Ooma Software-based VoIP Services. This is the most common type of VoIP, and many of us use it on a daily basis. You either access a web-based application online, or install it as software on your computer. Then you use your computer’s audio input and output device to talk and listen. Examples: Skype Mobile VoIP Services. Like the software-based VoIP services, mobile VoIP is also an application. However, it is installed on mobile phones instead of computers, thus enabling you to make and receive calls no matter where you are as long as you have a good internet connection. Examples: Skype, WhatsApp, Google Hangout Business VoIP Services. VoIP for business comes in two options: on-premises and cloud-based. Both provide much more cost-effective communication solutions than traditional landlines and have a variety of useful features for businesses. These include video and audio conferencing, screen-sharing, interactive voice response, automated attendants, call queues, and call reports, just to name a few. These features are scalable and you’ll also get complete technical support. For on-premise VoIP systems, businesses need to purchase all the equipment and house it in their office. This requires huge capital costs. Businesses also have to pay a monthly fee for SIP trunking or PRI circuit, as well as dedicate IT staff to maintain, repair, and upgrade the systems on a regular basis. The up side is you’ll have total control of your hardware. With cloud-based VoIP systems, you outsource the phone system to your VoIP provider. This means there’s no need to purchase hardware or invest your resources into maintaining the systems since your provider will take care of everything for a fixed monthly fee. You can also add or remove users easily. The con is that you’re not in total control of the hardware and need to rely on your provider’s expertise to ensure system reliability and security. Want more detailed information about VoIP and how to choose the most suitable VoIP provider? Talk to our professionals today. They have extensive knowledge about this efficient, low-cost communication technology and can explain everything to you in plain English! This entry was posted in General Articles B, VoIP and tagged 2017December27VoIP_B, Cloud, mobile VoIP, on-premise, Softphone, VoIP, VoIP application. Bookmark the permalink. Both comments and trackbacks are currently closed. « Which VoIP service suits me the most? How many types of VoIP services are there? » Internet Presence Management for Small Business Owners. Full-service, pay-as-you-go all inclusive websites, from design and content to SEO and social media management for one low monthly price. Learn more about our small business online marketing services. Search. Archives. 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Result 9
TitleBest Business VoIP for Small Business - 400,000+ Business So Far | RingCentral UK
Urlhttps://www.ringcentral.co.uk/small-business-voip.html
DescriptionLike the 400,000+ businesses with RingCentral, you can excel at remote work at a low cost. Learn how VoIP phone systems can optimise your small business. CLICK HERE>>>
Date
Organic Position4
H1Small Business VoIP
H2What is a VoIP service for small businesses?
Benefits of a VoIP service for small business
VoIP vs. traditional landline
Why RingCentral stands out
How do I set up a VoIP phone system for business?
Is VoIP worth it for small businesses?
H31. Great features
2. Remote working and mobility
3. Saving money
4. Customer support
Traditional landline
VoIP system
Why RingCentral is Optimised For Small Businesses
H2WithAnchorsWhat is a VoIP service for small businesses?
Benefits of a VoIP service for small business
VoIP vs. traditional landline
Why RingCentral stands out
How do I set up a VoIP phone system for business?
Is VoIP worth it for small businesses?
BodySmall Business VoIP Thank you for your interest in RingCentral A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call +44 (0)800 098 8136. It’s important to find ways to reduce costs while running a small business. And communication is key. You’ll have a great team who all want to push the business forward and collaborate effectively. So, you must find the best communication tools to help them. Much of business communication is done via phone calls. Business VoIP systems are becoming increasingly popular among small businesses to handle those calls. Why? They’re cheaper than landlines and require no additional onsite hardware. They provide a more streamlined service, helping you to compete with larger names. The following guide provides useful information on VoIP systems, and will help determine whether they’re right for your small business. What is a VoIP service for small businesses? Before going into details, it’s important to know exactly what a VoIP phone service is. It’s a pretty simple concept. Standing for Voice over Internet Protocol, it’s technology that allows businesses to make calls using the internet instead of over phone lines as with a traditional phone system. How does it work? Business VoIP systems take your analogue voice signals and convert them to digital data. That digital data gets sent through a server before connecting with the internet. It then arrives at its destination, and is transformed back to analogue audio. You can make and receive calls, alongside video conferencing, SMS and instant messaging, and call recording. With a VoIP system, you have everything you need all under one system. All you need is an internet connection. There are two types of VoIP systems: business VoIP and consumer VoIP. While they’re similar, there are a few key differences. Consumer VoIP has minimal features, including the following: Basic virtual phone number Voicemail Caller ID A VoIP business phone system has additional features, making for a more streamlined service. These include: Auto-attendant Conference calling Call forwarding Phone directories Interactive voice response Presence information Benefits of a VoIP service for small business. As a small business owner, you need all the help and support you can get to boost your business and compete with the big brands. VoIP for business has many benefits and is certainly worth considering. So, what are some of the main benefits of small business VoIP? 1. Great features. First and foremost, business VoIP systems offer great features with high functionalities. Not only do you get everything you would expect from a calling service, such as video calling, messaging, and call routing, you get high tech features that improve the way your business operates. These include customisable caller IDs, online meetings, and even faxing from a computer or mobile device. Not sure which you might need yet? VoIP systems can grow with your business. While you might only need basic services to begin with, as your business grows so can your VoIP capabilities. You can easily integrate extra phones and devices for new employees, for example, which may be complex when using a landline. Business VoIP service providers know that your business is never static. The best businesses are always growing and moving - and a VoIP system caters to your success. 2. Remote working and mobility. Remote working is becoming increasingly popular. Up until recently, the opportunity to work from home was reserved for one-off occasions or special circumstances. However, as the business world evolves, it’s becoming increasingly apparent that employees don’t necessarily need to sit under one roof together. People can work just as efficiently in their own homes. This sense of freedom creates a better, more trusting relationship between employers and employees. Everyone wants to feel valued and respected. One of the biggest challenges for remote working is connectivity - especially in a role where employees are required to make a lot of phone calls. A VoIP system eases this process and allows employees to work from home. How does this work? All an employee needs is internet access, and they will be able to get onto the VoIP system. With the relevant software on their PC or laptop, they can have a softphone at their fingertips. VoIP also integrates with mobile devices - Android, iOS, or otherwise - so employees can continue making calls on the go. It’s great for when employees are on client meetings or travelling for work. 3. Saving money. All businesses, big or small, want to save money where possible. A VoIP system can benefit your business hugely, as it’s cheaper than traditional phone lines. How? There are a number of factors that make the service cheaper than old-fashioned telecoms setups, such as: VoIP doesn’t use costly hardware. You are using an existing broadband system that doesn’t need to be set up or run separately. All you may need is an office phone or other handsets   Call costs are generally lower as you have no line rental or other similar expenses VoIP users aren’t tied down to locations, so you avoid extortionate international charges - and many long-distance calls are toll-free Employees have more flexibility to work from home, reducing the costs spent on office supplies and bills You pay less for providers as you can combine all office, mobile, and data services into one unified communications solution IT and technical support burdens are lessened as these will be managed by your VoIP provider Generally, all business owners should consider ways to cut back on costs, especially in their early years. The money saved by using a VoIP system can be put into improving the business in another area, such as recruitment, team building, or developing new products. 4. Customer support. While you undoubtedly know what you’re doing and feel confident in the growth of your business, all small businesses can benefit from a little extra support. You’re competing with large brands and customers might not have heard of your services. One of the biggest benefits of a VoIP phone system is that you receive IT and technical support from your business VoIP provider. This provides a safety blanket for your business, and assures you that any problems will be dealt with swiftly and efficiently. At RingCentral, our teams are available 24/7 to deal with any query, meaning that you have access to technical support at any time. Not only will this mean that your services are always up and running smoothly, but also that you have an extra level of confidence knowing that we’re here if you need us. VoIP vs. traditional landline. The benefits of a VoIP system are clear. But how does it compare to a traditional landline? Traditional landline. Requires costly hardware that is often paid up front Additional fees for extra calling features such as voicemail, call waiting, or caller ID You may be susceptible to spam calls as landlines do not have restrictions International calls may be difficult or expensive Typically very reliable and doesn’t go down in bad weather Supports emergency calls due to one location Might have issues with latest technologies Sound quality can be irregular VoIP system. Runs on a pre-existing internet system, which means that little or no extra hardware is required All features included in plan and new advanced features can be added when scaling the business Call screening means that you can block spam calls and these are illegal to mobiles International calls are at no extra cost - and may be free Relies on internet access and could be impacted by bad weather - - though, not the best VoIP systems Not guaranteed to support emergency calls Compatible with all latest technologies, thus offering the likes of CRM integration to meet wider business needs Generally has excellent sound and call quality Why RingCentral stands out. RingCentral provides small business VoIP services that make a big difference. We want to ensure that your services are the very best and that you are confident about your VoIP phone system. Here are some reasons why our customers choose us: We are created for business. We know what businesses need. Our VoIP solution adds extra features to ensure nothing is missing. Texting, faxing, and online meetings can all be done without the need to switch systems, creating a smoother and more professional working environment. We keep it quick. We don’t want you to be bogged down in the tech stuff. Our VoIP system is easy to install, taking a day or less to get up and running. This means more time for your business to succeed and less time twiddling your thumbs. We keep it safe. Security is one of the utmost considerations for a business owner. You might be dealing with confidential information and your customers are relying on data protection. Our VoIP system uses highly encrypted networks and different levels of authentication. The entire transmission journey is safe and secure. We’re here when you need us. We don’t leave you in the dark. Our customer support is unrivalled and we are available 24/7. We’re just a telephone call away when you need us. And when you don’t? We don’t butt in. It’s a safety net to ease your mind. We have the best value for money. You want the best pricing for your VoIP system. And you want total transparency. We don’t have hidden fees. We don’t have additional fees for premium features. Get a single, all-inclusive bill with no hidden costs. You deserve the best prices. How do I set up a VoIP phone system for business? Setting up a VoIP phone system might sound overwhelming at first. However, with RingCentral, it’s easy. We get you up and running as quickly as possible. But how does it work? Here are the main steps. Establish how many users you will need: How many employees do you have? How quickly is your team growing? Knowing the numbers will help decide what kind of VoIP plan you might need. Ensure your network is compatible: Your internet connection will need to be fast enough to support a VoIP connection. Determine the features you need: Do you need video calling? Interactive voice response (IVR)? Knowing which features you will need will determine the package. Speak to us: once you know the above, we will handle the installation. This means connecting your private branch exchange (PBX) to our servers. This will only take a day, max. Plug in your VoIP phones: If you’re using desk phones or IP phones instead of mobiles, these will need to be plugged in. Configure your service: All VoIP systems need to be configured through the settings menu. We will help you during this process to ensure everything is done correctly. You can set up voicemail and create extensions for employees here, too. Connect VoIP mobile apps: This is optional, depending on your plan. If you choose to connect the mobile as well as the desktop app, it’s a case of downloading it from an app store and entering the login credentials we provide. It’s a great option for remote workers. Start using your VoIP system: It’s that simple! Is VoIP worth it for small businesses? Some business owners wonder whether their business is big enough for a VoIP system. Is VoIP worth it? Do you get enough incoming calls? Ultimately, only you can make that decision. However, no business is too small for VoIP. VoIP can save a lot of money, allowing you to spend it elsewhere. You also get a better, more streamlined service that keeps everything in the same place. This means you save time contacting different providers and can simply call us at RingCentral. A VoIP system looks more professional. A professional business attracts more customers. It’s that simple. Why RingCentral is Optimised For Small Businesses. At RingCentral, we support small businesses. We know how difficult starting out can be, and we firmly believe that financial budgets shouldn’t stop you from reaching your potential. This is why we’re dedicated to providing the best services to make your small business the best it can be. Our VoIP system is: Affordable. We know that you don’t have a large budget to deal with, and this shouldn’t stop you from getting the best services. Check out our pricing. Easy to use. We want employers and employees to find their VoIP systems simple and easy to use. So we make them that way. Mobile. We know that many employees working in small businesses and start-ups like the option of remote working. We cater for this need by making our features intuitive for mobile phones as well as desktop. Scalable. We know that businesses often don’t stay small, and growth is a significant aim. So we can add additional features, whenever you need. So, if you’re looking for a VoIP system, we can help. Contact RingCentral today. View Demo Close X
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Title13 Best Business VoIP Providers of 2022 | Business.org
Urlhttps://www.business.org/services/phone/best-business-voip-providers/
DescriptionSwitching to a VoIP business phone system could save you up to 75%. Business.org reviews 2022's very best small business VoIP providers
Date
Organic Position5
H1The 13 Best Business VoIP Providers in 2022: RingCentral, Nextiva, Grasshopper, and More
H2Best VoIP service providers for small businesses
RingCentral: Best overall
Ooma: Best VoIP service for at-home work
Nextiva: Best VoIP software for midsize businesses
Grasshopper: Best for mobile businesses
8x8: Best budget buy
Honorable mention VoIP service providers for small businesses
Vonage: Best for small businesses
Verizon VoIP: Most reliable
GoToConnect: Best feature-rich VoIP
5 more VoIP providers reviewed by Business.org:
What other business owners say
The takeaway
VoIP FAQ
Business owners report that VoIP keeps them connected during Covid-19
H3Best VoIP providers for small business
RingCentral VoIP plans
Ooma VoIP plans
Nextiva VoIP plans
Grasshopper VoIP plans
8x8 VoIP plans
Honorable mention VoIP providers for small business
Vonage VoIP plans
Verizon VoIP plans
GoToConnect VoIP plans
Related content
What basic features do you get with VoIP service?
What is PBX?
What is a SIP trunk?
What is a VoIP number?
What is number porting?
What does BYOD stand for?
What is power outage vulnerability?
What is E911?
Our survey results
VoIP will remain crucial in the post-pandemic business world
Methodology
H2WithAnchorsBest VoIP service providers for small businesses
RingCentral: Best overall
Ooma: Best VoIP service for at-home work
Nextiva: Best VoIP software for midsize businesses
Grasshopper: Best for mobile businesses
8x8: Best budget buy
Honorable mention VoIP service providers for small businesses
Vonage: Best for small businesses
Verizon VoIP: Most reliable
GoToConnect: Best feature-rich VoIP
5 more VoIP providers reviewed by Business.org:
What other business owners say
The takeaway
VoIP FAQ
Business owners report that VoIP keeps them connected during Covid-19
BodyThe 13 Best Business VoIP Providers in 2022: RingCentral, Nextiva, Grasshopper, and More Looking to revamp your business’s VoIP phone service? We’ll cover our top VoIP picks and help you narrow down your top VoIP providers. Best VoIP for most businesses RingCentral 5.0 Starting from$19.99*/mo Wide feature range at a low costPrice matchingView PlansRead Review Best VoIP for at-home work Ooma 4.0 Starting from$19.95/mo Unlimited calls within North AmericaRing groupsView PlansRead Review Best VoIP for midsize biz Nextiva 4.5 Starting from19.95**/mo Budget-friendly small-business plansMulti-local scalabilityView PlansRead Review Best VoIP for mobile business Grasshopper 4.0 Starting from$26.00*/mo Low starting priceCrowdsourced customer serviceView PlansRead Review Best budget VoIP 8x8 4.0 Starting from$12.00/mo Good mobile optionsEasy-to-use interface and simple setupView PlansRead Review Data as of 11/9/21. Offers and availability may vary by location and are subject to change.*With annual billing**With contract By Courtenay Stevens Former Staff Writer Read More Published on December 07, 2021 20 min read Share Article Last Updated: 1 month ago Plan and pricing information was updated for 2022. Five of our top brands had major pricing changes. Updated: 5 months agoWe’ve updated pricing for RingCentral and included its Essentials plan for businesses needing VoIP for up to 20 users. At $19.99 a month per user, RingCentral remains our overall top choice.Updated: several months agoWe updated this page with the most recent pricing and plan data from Nextiva and 8x8.  View all updates With business VoIP services, your business no longer has to be tied down to a limited number of physical phone lines. Instead, you can use your VoIP provider’s approach to access your VoIP number and place VoIP calls from your cell phone or desktop using your business phone number. Best of all, your customers will see your business phone number on their caller ID. You can also accept incoming calls from customers—even if your device has a different, private phone number attached to it. With at-home work becoming more common than ever before, VoIP phone systems are more vital than ever. With a VoIP small-business phone system, your employees can easily place and receive business calls at home using your business phone number. With that in mind, we scoured the market to find the best VoIP services for small to medium companies, narrowing it down to these 13 business VoIP phone service providers so you can easily find what you need. Best VoIP service providers for small businesses. RingCentral: Best full-service VoIPOoma: Best VoIP service for at-home workNextiva: Best VoIP provider for midsize businessGrasshopper: Best for mobile businesses8x8: Best budget buy Best VoIP providers for small business. PlanStarting price (per mo. per user)FeaturesGet startedRingCentral$19.99*Voicemail-to-text, toll-free or local number, 100 toll-free minutes/mo.View PlansOoma$19.95Unlimited calling in the US and Canada, 3-way conferencingView PlansNextiva$18.95**Hold music, unlimited US calling, free number portingView PlansGrasshopper$26.00**1 number, up to 3 extensions, Voicemail to Email, virtual faxView Plans8x8$12.00Unlimited calling in the US and Canada, mobile and desktop apps, HD videoconferencingView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change.*With annual billing**With contract Curious to find out more about the small business phone systems near you? Answer a few questions to find out more about the options in your area. RingCentral: Best overall. RingCentral 5.0 Solid feature set and fair pricing starting at $19.99/mo./user*We love that RingCentral offers such a wide range of product features. And the plans are fairly affordable, with price matching available and a generous allotment of toll-free minutes. Just look out for a so-so customer service experience. View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.*With annual billingRingCentral offers a well-rounded work-from-home solution that includes integrated messaging, unlimited videoconferencing, and cloud-hosted VoIP service right out of the box. The service includes a lot of features that other providers charge extra for (such as generous toll-free minutes). And small businesses don’t have to worry about whether they’re getting raked over the coals for their cloud-hosted VoIP service because RingCentral offers price matching on plans with less than 50 lines. RingCentral VoIP plans. Plan nameStarting price (per mo. per user)FeaturesGet startedEssentials$19.99**Unlimited calls in the US and Canada, unlimited business SMS, and team messaging availableView PlansStandard$27.99*Unlimited calls in the US and Canada, 1,000 toll-free minutes/mo., 4-person videoconferencingView PlansPremium$34.99*2,500 toll-free minutes/mo., 100-person videoconferencing, Salesforce® integrationView PlansUltimate$49.99*10,000 toll-free minutes/mo., 200-person videoconferencingView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change.*With annual billing for 100+ users**Price per user per month, from 2-20 users Another thing we love about RingCentral is its reliability. RingCentral promises a 99.999% uptime, meaning both your in-house and at-home employees can rely on your VoIP system to work whenever they need it. Plus, RingCentral plans include unlimited internet faxing, phone conferencing, and videoconferencing for up to 100 participants. Video meetings can even last up to 24 hours—just in case. Here are a few other features business owners are sure to love: Unlimited calls within the US and Canada A toll-free or local phone number Automatic call recording Inbound caller ID 2,500 toll-free monthly minutes Service in 100+ countries worldwide Voice menus in 10 different languages And if you ever experience trouble with your VoIP system, RingCentral’s customer service team is available 24/7 via online chat or via phone during standard business hours. Keep in mind, though, that usually only larger enterprises get US-based support—small businesses usually get outsourced to overseas customer service representatives. If that doesn’t work for you, though, RingCentral also offers ticket service, an extensive online knowledge base, and weekly webinars to answer common questions. Mike KhorevNine Peaks MediaAs a consultancy marketing business for small-business owners, part of our business is to help small-business owners set up their VoIP and local phone numbers. We used to have RingCentral, and we advised our clients to use it. RingCentral gives you a local phone number regardless of whether you are in the building or not—or even in the city. You will always have a local phone number that you can redirect to any cell phone, depending on who’s working in the company. RingCentral offers good customer service and has great flexibility, but it’s a bit expensive.Alex Romanoviwillbuyhouse.comOur real estate investment company has 14 phone lines altogether. For a phone service, we needed a local number, good call quality, uninterrupted service, calling apps for our laptops and cell phones, and an internal messaging platform for team communication. We started out with a niche company called Sound Communications, but their call quality and app were not very good. So once we made a bit more income, we decided to switch to RingCentral. RingCentral provides great call quality and is highly recommended in the real estate investment community. They are on the pricier side—$419.88 per line per year—but I’m OK with the price because their service is worth it and the high-quality phone calls are very important to our business. View RingCentral Plans Read Our Review Ooma: Best VoIP service for at-home work. Ooma 4.0 Scalable solutions for remote work with pricing starting at $19.95/mo./userIf your business has transitioned to at-home work, Ooma offers affordable services that are easy to use and can easily grow with your company. While some customers have complained about dropped calls, we think Ooma’s still the ideal VoIP service for businesses working remotely. View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.With its affordable pricing and scalable solutions, Ooma is one of our favorite small-business phone services. But Ooma’s Office and Office Pro plans also stand out as some of the best VoIP phone service offerings for businesses with at-home employees. Ooma phone systems are flexible, so you can use your office phone while working at home, place and accept work calls on your cell phone, and even use the Ooma desktop app to place calls on your computer. And Ooma’s plans stay affordable even with an upper-tier plan. Ooma VoIP plans. PlanStarting price (per mo. per user)FeaturesGet startedOoma Office$19.95Unlimited calling in the US and Canada, 3-way conferencingView PlansOoma Office Pro$24.95Call recording, enhanced call blocking, voicemail transcriptionView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change. Ooma’s remote features can help your business stay up and running no matter where your employees are. For starters, Ooma’s mobile and desktop apps allow remote employees to make and receive unlimited calls within North America using your business number. We also like Ooma’s Ring Groups feature, which lets you group extensions together in your phone system so they all ring simultaneously. Then it transfers the call to whichever employee answers first. This allows your customers to get through to a representative as quickly as possible and provides a backup in case one of your employees has to step away to deal with childcare or move the laundry along. Businesses working remotely should keep in mind, though, that Ooma offers videoconferencing only on the Ooma Office Pro plan. Otherwise, you get a conference line that lets at-home employees collaborate over the phone. That puts Ooma a pace behind some of the other providers on our list, but with providers like Nextiva currently offering their video collaboration tool to businesses for free, it shouldn’t be a major issue. View Ooma Plans Read Our Review Nextiva: Best VoIP software for midsize businesses. Nextiva 4.5 Scalable for multiple locations with pricing starting at $17.95/mo./user*If you operate more than one office or have employees scattered around your areas working from home, Nextiva is easy to scale without breaking your budget. However, this option may not be best for companies that need low-cost international calling features. View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.*With prepaid, 36-month agreement on a 100+ users planNextiva is great for midsize businesses on a budget because it delivers an impressive balance of pricing and features. Nextiva’s mobile app and desktop app allow your employees to ditch the clunky office phones of the past, and the service’s online management platform makes it easy to juggle multiple lines—even when your employees are all working from different locations. Nextiva VoIP plans. PlanStarting price (per mo. per user)FeaturesGet startedEssential$18.95*1,500 toll-free minutes, unlimited internet fax, video and audio meetingsView PlansProfessional$22.95*3,000 toll-free minutes, unlimited videoconferencing, team messagingView PlansEnterprise$32.95*12,500 toll-free minutes, voicemail transcription, advanced business integrationsView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change.*With prepaid, 36-month agreement on a 100+ users plan Nextiva service also provides a number of helpful features for businesses working from home. For starters, there’s the Nextiva app, which lets you use your business phone number to make calls remotely from your desktop or mobile devices. Nextiva’s team collaboration tool, Cospace, also lets your team collaborate via video chat, so you can keep everyone one the same page. Just need a videoconference solution?If you need a way to video chat with your team, but aren’t interested in a full-blown VoIP service, we have good news. Right now, Nextiva is offering video and team collaboration for an unlimited number of users—completely free. See the Nextiva website to learn more about their Video & Collaboration service.Word to the wise, though: Nextiva’s pricing can be a little complex, so make sure you click around the website’s pricing page to find the accurate pricing for your business. The website lists the Essential plan at $17.95 per month, for example. But if you click the tiny question mark next to the price, you find out that price is only for prepaid 36-month contracts on plans with 100 or more users. If you’re a small business on a month-to-month plan, you’ll actually wind up paying $30.95 per month for the same package. That being said, we think it’s impressive that none of Nextiva’s plans cost more than $45 per month—especially considering all the VoIP service features you get. And for businesses with at-home employees, features like unlimited videoconferencing (with a Professional plan or higher), screen sharing, and team messaging make it easier to get work done even when everyone’s physically distant. View Nextiva Plans Read Our Review Grasshopper: Best for mobile businesses. Grasshopper 4.0 Easy-to-use service for businesses on the go with pricing starting at $26.00/mo./user*While Grasshopper may suffer from minor audio quality and transcription problems, the service is a major contender for businesses that operate from multiple locations. It’s easy to set up and easy to use, and it includes toll-free vanity numbers. View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.*With annual billingNow more than ever, businesses are discovering that they don’t need their employees to work in an office environment to be successful. But Grasshopper is an especially great VoIP software for mobile businesses like food trucks and pop-up stores. Like many other VoIP phone services, Grasshopper offers iOS and Android apps that allow you to make and receive business calls on your cell phone. But unlike the competition, it allows you to customize call forwarding rules for each phone extension on your plan. That way, each of your employees or business locations can manage calls in whatever way works best for them. Grasshopper VoIP plans. PlanStarting price (per mo. per user)FeaturesGet startedSolo$26.00*1 number, up to 3 extensions, Voicemail to Email, virtual faxView PlansPartner$44.00*3 numbers, up to 6 extensions, Voicemail to Email, virtual faxView PlansSmall Business$80.00*5 numbers, unlimited extensions, Voicemail to Email, virtual faxView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change.*With annual billing Grasshopper is great for small businesses, so why didn’t we name it our top small-business phone service? To be honest, we think Grasshopper is a little expensive compared to other options on the table. Grasshopper plans start at $26 per month (assuming you sign up for annual billing), which is pretty pricey considering you get only one business phone number with up to three extensions. Grasshopper also offers fewer unified communications features than other PBX solutions. You also have to provide your own devices. That’s not a big deal if your employees are all working from home and using their cell phones or desktop phones to place calls. But it may pose a problem if you need to upgrade your office’s old analog phones. Oh, and Grasshopper only offers service to businesses in the US and Canada. On the upside, though, Grasshopper offers the same features across all its plans. Unlike other business VoIP solutions, you don’t have to upgrade your plan just to get business texting (for example). That means your business can enjoy the same high-end VoIP phone system features as a large company, even if you have only a couple of lines. Special offer alertRight now, Grasshopper is offering $50 off when you sign up for a 12-month prepaid plan. That way, you don’t have to break the bank to stay connected. See Grasshopper’s home page for more details. View Grasshopper Plans Read Our Review 8x8: Best budget buy. 8x8 4.0 Inexpensive calling with quality customer service with pricing starting at $12.00/mo./user8x8’s claims to fame are its incredibly low pricing, cheap international calling rates, and crowdsourced customer service. This VoIP provider offers limited mobile access, but it’s a good pick for any business trying to save a buck without sacrificing quality. View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.Given all the economic uncertainty faced by small businesses today, choosing a low-cost VoIP phone service makes a lot of sense. Fortunately, 8x8 offers three simple, feature-loaded plans that can help you keep your expenses low while also getting all the VoIP features you need. 8x8 even offers integrations with third-party business apps like Salesforce, Zendesk, Netsuite, and Microsoft Dynamics. That way, your business can build out a complete enterprise resource planning solution that allows your inventory, accounting, point-of-sale, and customer service to work together seamlessly—all without having to shell out big money for it. 8x8 VoIP plans. PlanStarting price (per mo. per user)FeaturesGet started8x8 Express$12.00Unlimited calling within the US and Canada, Auto AttendantView PlansX2$24.00*Unlimited calling within 14 countries, single sign-on, HD videoconferencingView PlansX4$44.00*Unlimited calling within 47 countries, operator switchboard, call analyticsView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change. All 8x8 plans include team messaging, HD videoconferencing, and screen sharing, you you can easily keep all your at-home team members engaged and collaborative. And contact centers that have transitioned to remote work can still enjoy features like omnichannel routing, which allows your employees to engage with customers via chat, social media, text, and phone—all in one platform. And of course, you can’t ignore the fact that 8x8 offers full internet phone services that start at just $12 per month. The company’s introductory plan even offers an auto attendant to help transfer calls to the appropriate extension without you needing to pay a receptionist to answer the phone—a feature other internet and phone providers don’t offer except on upper-tier plans. That being said, 8x8’s plan upgrades are not the cheapest on our list. But considering the number of features you get for the price, we think it’s a good value for most companies looking for a VoIP phone system that offers a lot of bang for your buck. View 8x8 Plans Read Our Review Delivering Business Advice Directly to You By signing up I agree to the Terms of Use and Privacy Policy. Honorable mention VoIP service providers for small businesses. Vonage: Best VoIP service for small businessesVerizon: Most reliableGoToConnect: Best featuresMitel: Runner-up for mobile businessesPhone.com: Cheapest plansFusion Connect: Best customer service1-VoIP: Most flexibleFrontier: Honorable mention Honorable mention VoIP providers for small business. PlanStarting price (per mo. per user)FeaturesGet startedVonage$19.99Unlimited calling and texts, mobile and desktop appsView PlansVerizon VoIP$35.00**Simultaneous mobile ring, Auto Attendant, Voicemail to EmailView PlansGoToConect$22.00Fax to Email, custom greetings, custom schedulesView PlansMitel$26.00**Mobile integration, call routing, personal agent queuing, reportingView PlansPhone.com$12.99*300 minutes/mo., unlimited extensions, call queuing, Voicemail to EmailView PlansFusion Connect$14.95Call queuing, call routing, supervisor dashboardView Plans1-VoIP$14.97Digital call forward, auto attendant, virtual faxView PlansFrontierVariesShared workstations, auto attendant, desktop portfolioView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change.*With annual billing Vonage: Best for small businesses. Vonage VoIP solutions that can grow with your company with pricing starting at $14.99/mo./user*Sure, Vonage has dealt with bad press and technical issues in the past. But these days, the service’s easy setup, impressive 99.999% uptime, and scalable business phone system options make it a top-notch VoIP choice for businesses with an eye toward growth. View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.*With 20–99 usersAs one of the earliest VoIP services on the market, Vonage is one of the most well-known PBX solutions currently available. And for good reason. Vonage phone service can easily grow with your company, so you don’t have to worry about difficult transitions to new systems as your needs expand. Vonage integrates with everything from Salesforce to Slack, so you’re covered if your business ever outgrows its current customer relationship tools. And Vonage offers VoIP communications features that make the service easy to use even when you’re at home. Vonage VoIP plans. PlanStarting price (per mo. per user)FeaturesGet startedMobile$19.99*Team messaging, unlimited calling and texts, mobile and desktop appsView PlansPremium$29.99*Videoconferencing, multi-level auto attendant, CRM integrationsView PlansAdvanced$39.99*Call group, visual voicemail, 15 hours of call recordingView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change.*With 20–99 users Vonage plans offer great features for at-home employees, including unlimited team messaging, unlimited calls, and unlimited business text messages on every plan. However, if videoconferencing is important to your business, you’ll need to upgrade to the Premium plan. We also like that Vonage offers 20 third-party integrations through the Vonage App Center, which is available even on the Mobile plan. This feature allows you to sync your VoIP phone system with select accounting, inventory, and CRM software so you can build out a completely interconnected business. Furthermore, all Vonage customers get 24/7 customer support and IT solutions. Between that and all the other features included on Vonage’s basic phone system plans, it’s a great solution for small businesses that want advanced features at a budget price. And Vonage can definitely keep up when it’s time to upgrade your devices or add more lines, so your business can easily grow within your existing VoIP system. View Vonage Plans Read Our Review Verizon VoIP: Most reliable. Verizon VoIP Extra cost for extra reliability with pricing starting at $35.00/mo./user*Verizon is definitely one of the most expensive VoIP options on our list. But given the company’s reputation for reliable mobile solutions and full-service fiber-optic connections, it may be worth the extra cost for some businesses (assuming you live in an area with Verizon’s fiber-optic options, of course). View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.*With two-year contractVerizon’s mobile solutions and ultra-fast fiber-optic internet connections (named Fios) have made the company the current gold standard when it comes to reliable telecommunications. And frankly, Verizon doesn’t disappoint when it comes to its bring-your-own-device (BYOD) VoIP service. Verizon’s appeal ultimately comes down to its reliability. The telecommunications giant offers both fiber-optic and DSL connections nationwide. And say what you want about Verizon’s customer service—the company is one of the few internet and phone providers with a reputation for maintaining a state-of-the-art network with few to no dropped calls on its internet phone Verizon VoIP plans. PlanStarting price (per mo. per user)FeaturesGet startedBusiness Digital Voice (1 to 5 lines)$35.00*Unlimited nationwide calling, 45+ call management features, secure VoIP networkView PlansBusiness Digital Voice (6+ lines)Price available upon requestUnlimited nationwide calling, 45+ call management features, secure VoIP networkView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change.*With two-year contract Unfortunately, that reliability doesn’t exactly come cheap. Verizon’s Business Digital Voice VoIP plans start relatively high, and if you need more lines, you’ll need to call and get a quote to get exact pricing. It’s a sliding-scale illusion that would end up costing about the same no matter the number of people in your enterprise. But Verizon isn’t a budget choice for small businesses: it’s a reliability choice. If you’re located in one of the 21 states that currently enjoy Verizon Fios service—which are mostly in the northeast—you’ll have access to one of the fastest internet connections available, which is perfect for VoIP. If your at-home employees don’t have Verizon Fios internet or your business is in DSL-only country, the speed will be slower, but uptime is still guaranteed at 99.95%. Either internet option will support steady VoIP service, and if your business is more medium-sized than small, Verizon could add up to a better value in the long run (especially if you’re in Fios territory). Since Verizon is a massive company, customer service ratings are in line with what you’d usually read in the comments section—meaning, people are far more motivated to complain than praise. Navigating Verizon’s bundling plans for businesses may be like a choose-your-own-adventure odyssey, but its support lines are segregated well, with separate contacts for small, medium, and larger businesses. Verizon also offers competitive SLAs (service level agreements) for quality and service and 24/7 VoIP phone services support via phone, email, and tickets. Verizon Business Digital Voice isn’t necessarily budget friendly for a smaller business, but the upper-tier plans should be attractive to medium and larger outfits that demand reliable uptime, or at least prefer an all-in-one telecom provider. View Verizon Plans GoToConnect: Best feature-rich VoIP. GoTo Connect Impressive feature list and glowing reviews with pricing starting at $29.95/mo./userGoToConnect offers all its features on every plan—the only difference is the number of users you get. That makes it easy to choose a feature-rich plan that’s easily customized to suit your business needs. View Plans Data as of 11/9/21. Offers and availability may vary by location and are subject to change.GoToConnect has nearly as many glowing critical reviews as the Radiohead discography, minus the pretentious lyricism. GoToConnect has established a positive industry reputation since its launch as Jive in 2006, thanks mostly to its interface simplicity, focus on small businesses, and large array of telephone features that are available to all pricing tiers. GoToConnect VoIP plans. PlanStarting price (per mo. per user)FeaturesGet startedBasic$22.001–4 users, Fax to Email, custom greetings, custom schedulesView PlansStandard$26.005–9 users, custom hold music, corporate directory, conferencingView PlansPremium$39.0010–24 users, Voicemail to Email, web user portal, unlimited extensionsView PlansData as of 11/9/21. Offers and availability may vary by location and are subject to change. All these tiers deliver top-notch phone service features, which include the following perks: Call routing Caller ID Do Not Disturb Custom hold music International calling Advanced ring strategies Unlimited call queues In addition, GoToConnect plans deliver unlimited videoconferencing for up to 250 participants. That makes company-wide meetings a lot easier while your employees are based from home. Plus, GoToConnect offers virtual international numbers in more than 25 countries—though you’ll have to pay a $19.99 setup fee, plus an additional monthly fee of anywhere from $5.99 to $23.99 a month (depending on the country where the number is located). We also like that GoToConnect’s phone systems are easy to set up and come with US-based 24/7 phone, live chat, and email support (with specific help for small businesses, large businesses, government agencies, and education clients). Overall, it’s a simple and feature-loaded VoIP phone system that works for all kinds of businesses. View GoToConnect Plans Get your business connected RingCentral is our top VoIP choice for small businesses because of its unlimited domestic business phone and messaging, starting at just $19.99/mo. Adaptable to your business needs from equipment rentals to toll-free numbers Global infrastructure with an easy setup Easy to scale and find a plan that works for you—regardless of your business’s size Get started with RingCentral 5 more VoIP providers reviewed by Business.org:. Runner-up for mobile businessesThis VoIP phone system for small business focuses primarily on delivering solutions for businesses operating on their mobile devices. Mitel plans start at $20.99 per month per line, which includes unlimited minutes, audioconferencing, videoconferencing, and integrations with Outlook and G Suite. Plus, Mitel is offering free service until 2021 to help businesses deal with the effects of coronavirus.View PlansCheapest plansPhone.com offers super inexpensive Voice over IP plans, starting at just $12.99 per month per user (with an annual plan). Its 300-minute-per-month Base plan makes it the perfect small-business VoIP phone service—as long as you use one of the few CRMs Phone.com offers integrations for.View PlansBest customer serviceFusion Connect provides reliable unified communications systems for customer service–oriented businesses. Fusion Connect’s PBX solutions start at $14.95 per month per user—not too shabby considering you get over 50 communications features as part of your plan.View PlansMost flexible1-VoIP provides VoIP software for businesses on a budget. Customers get full VoIP features, pay-per-minute calls, and the flexibility to use your existing devices, starting at $14.97 per month per line. Just don’t expect a lot of integration with your CRM.View PlansHonorable mentionFrontier AnyWare offers flexible hosted PBX solutions for small to midsize businesses. The actual cost of Frontier’s business phone service varies by area, so you’ll need to visit the Frontier website and enter your address to find out how much it would cost to get the right solutions for your specific business.View Plans What other business owners say. Hall BrannockiBEAM Construction CamerasThe biggest recommendation I can make is to make sure you/the business have enough bandwidth to handle VoIP services. The takeaway. Landline providers are almost a thing of the past—like it or not, VoIP systems may soon be your only business phone choice. Moreover, VoIP phone systems may be the best method to adjust to an increasingly home-based work environment. Fortunately, you have plenty of VoIP home phone and business telephone systems to choose from, with more digital features and affordable pricing than ever before. Even so, it’s an increasingly competitive market, so don’t sell yourself short—do your homework before settling on a small-business VoIP system. Not convinced VoIP is right for your business? Check out our guide to how VoIP differs from other options, or click over to our summary of the different types of phone systems for business. Related content. 11 VoIP Features Business Owners Consider a Must SIP vs. VoIP Fixed VoIP vs. Non-Fixed VoIP Cheapest VoIP Phone Service for Business 2021 VoIP FAQ. Since VoIP is a relatively new technology that differs from traditional copper-line telephone systems, there may be a bit of a learning curve before you dive into adopting it for your business. Here are a few elemental points to get started. What basic features do you get with VoIP service? Just as a smartphone can do more than a landline phone, a VoIP phone system for business can perform all the expected tasks of standard business phone plans and then some. They’re a great choice for small businesses that need full functionality, and the VoIP systems we’ve reviewed include most, if not all, of the following features: Web-based system administration Mobile management (iOS and Android) Automated attendant Hold music Call forwarding Conference bridging Conference calling Caller ID Call blocking Call waiting Call transferring Find Me/Follow Me Ring groups One-line sharing on multiple phones/devices Videoconferencing Voicemail to Email (as audio file) Voicemail to Text Fax to Text (as PDF) What is PBX? A private branch exchange (PBX) is the closed telephone network within a business, which employees share for outbound, inbound, and interoffice phone calls. VoIP systems manage PBXs off-site through cloud PBX hosting, eliminating the need for costly (and space-hogging) on-premise equipment and maintenance. What is a SIP trunk? A SIP (session initiation protocol) trunk carries voice, data, and video through a “trunk” that replaces copper telephone connections through the conventional PSTN (public switched telephone network), consolidating phone and internet service into a single digital line. In plain English, SIP trunking allows you to physically disconnect from your phone company, opening the door for digital, internet-powered options (read: VoIP). And unlike hardwired telephone lines, digital lines allow you to scale your phone solutions as your business grows. What is a VoIP number? A VoIP phone number is just like a regular telephone number, but it’s assigned to a user rather than a specific physical phone line. When landline providers set up your telephone system, they map your new number to the physical copper connections that are hardwired into your home. But with VoIP phone systems, your number is assigned to your internet phone services account. That allows you to access your VoIP phone number (and make VoIP phone calls) from any device with an internet connection. That gives you the flexibility to use your VoIP phone number at home, in the office, or even from your smartphone. What is number porting? If you’ll be switching to a VoIP business system, will you want to keep your current phone number? Most VoIP services offer number porting, which lets you transfer—or port—your number to a new service. Check for number porting in a VoIP service’s features; some will apply it for free, while others may charge a one-time fee. What does BYOD stand for? BYOD stands for bring your own device. This term refers to employees conducting company business on personal laptops, tablets, and phones instead of on company-owned gear. Most VoIP companies offer BYOD features and solutions within their plans, either included or at additional cost. However, extra IT security layers and company guidelines for BYOD are on you. What is power outage vulnerability? As mentioned earlier, VoIP is entirely reliant on a high-speed internet connection—and is also entirely at the mercy of power outages. Telephone lines may be archaic, but they still work in a blackout—internet equipment and connections, not so much. If your business requires 24/7 uptime, make sure backup power sources are in place. What is E911? Unlike traditional telephone lines, VoIP numbers can’t be traced by 911 operators. This doesn’t mean you’d be helpless in case of a natural disaster or Sasquatch attack, however. Upon initial setup at a location, you simply need to enter your info manually through the system’s E911 (Enhanced 911) feature, which will attach a physical address to your VoIP number. Business owners report that VoIP keeps them connected during Covid-19. Just how crucial is Voice over Internet Protocol (VoIP) in 2021? According to small-business owners, very—and getting more and more important all the time. That’s good news for the VoIP industry, which saw an 8.3% growth in 2020 amid stay-at-home orders and public health concerns.1 That growth should continue, and multiple studies project that the VoIP industry will earn a US market revenue of at least USD $55 billion in 2025.2,3 Based on a survey conducted by Business.org, predictions of the VoIP industry’s continued expansion are right on track. Per our survey results, over 64% of surveyed small businesses added VoIP services during the pandemic. And a full 85% of surveyed business owners said VoIP kept their teams more connected throughout 2020. Our survey results . So apart from the fact that business owners in 2020 switched to or added VoIP in increasing numbers, what else did we learn? For one, more small-business owners with one business location added VoIP this year than businesses with multiple locations—61% of respondents had businesses with one location while 39% had businesses multiple locations. Additionally, surveyed business owners value VoIP for more than its connectivity: 84% said VoIP saves their business money 87% said VoIP improves their ability to offer better customer service 50% said they chose VoIP to help increase worker productivity And our survey respondents also have a few concerns about the future of VoIP: 54.5% said they worried about AI chatbots using VoIP 60.5% said they worried about increased spam calls related to VoIP VoIP will remain crucial in the post-pandemic business world. VoIP is an essential part of an ever-increasing number of businesses. And with global 5G availability on the horizon, VoIP is perfectly positioned to become the next multi-billion-dollar industry. We’re interested to see whether the VoIP industry hits that number in 2025—or, thanks to the new work-from-home norm, much sooner.  See more Business.org reports Methodology. We partnered with Pollfish to conduct an anonymous survey of 650 small-business owners who currently use VoIP. Business.org analyzed the results and compiled this report. To learn more about Pollfish and how it organically finds respondents, check out its methodology. Disclaimer At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services. Sources:IBISWorld, “VoIP Industry in the US,” October 11, 2020. Accessed January 7, 2021.MarketWatch, “Voice over Internet Protocol (VoIP) Market Size to Witness Revenue of USD 55 billion by 2025,” November 9, 2020. Accessed January 7, 2021.Global Market Insights, “VoIP Market Size Forecast 2019-2025 | Industry Share Analysis Report,” April 2019. Accessed January 7, 2021. Written by Courtenay Stevens Courtenay cut her teeth (and occasionally her tongue) on the world of business when she was eight years old, licking envelopes to help her dad mail calendars to his clients. Ever since, she has fostered a passion for entrepreneurship, which makes small business one of her favorite topics to write about. When Courtenay isn’t writing, she enjoys podcasting about pop culture and attempting to keep up with her hellspawn (aka children). Read More Related Articles By Courtenay Stevens 01/04/2022 RingCentral Review: Plans and Pricing 2022 Sure, RingCentral is the VoIP provider of choice for over 350,000 businesses worldwide.1 But that... By Sarah Ryther Francom 12/13/2021 Ooma VoIP Review 2022 Ooma VoIP is an easy-to-use business phone solution for your very small business. Best Budget... By Bill Frost 01/03/2022 Nextiva Business VoIP Review 2022 | Business.org Nextiva’s business VoIP phone plans are loaded with voice service features for CRM and basic... By Courtenay Stevens 11/16/2021 Grasshopper Business Phone Service 2022 Review Grasshopper is an excellent small-business choice for quality VoIP service. Here’s what you need to... 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Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. For the most accurate information, please ask your customer service representative. Clarify all fees and contract details before signing a contract or finalizing your purchase.Our mission is to help consumers make informed purchase decisions. While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. This can affect which services appear on our site and where we rank them. Our affiliate compensation allows us to maintain an ad-free website and provide a free service to our readers. For more information, please see our Privacy Policy Page.© Business.org 2021 All Rights Reserved. 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Result 11
TitleDifferent Types of VoIP Technology - ClarityTel Business VoIP
Urlhttps://www.claritytel.com/different-types-of-voip-technology/
DescriptionThe different types of VoIP technology each possess varying levels of complexity, which can impact ease of implementation & maintenance
Date
Organic Position6
H1Different Types of VoIP Technology
H2Integrated Access
SIP Trunks
Hosted IP PBX
Managed IP PBX
Business Needs and Ability Determine Which VoIP Technology You Need
H3
H2WithAnchorsIntegrated Access
SIP Trunks
Hosted IP PBX
Managed IP PBX
Business Needs and Ability Determine Which VoIP Technology You Need
BodyDifferent Types of VoIP Technology 01/05/19VoIP phone systems provide voice services by sending communications as data packets over the Internet. Yet there are different ways in which this process can be managed. This overview introduces and explains the different types of VoIP technology and why a business might need to understand the differences.VoIP phone calls are made over the Internet, as opposed to traditional phone lines, with the voice signal digitally transmitted. Some VoIP solutions are computer-to-computer only while others allow calling any telephone number — local, long distance, mobile, or international— via computer, a special VoIP phone, or a traditional phone using a VoIP adapter.Having addressed the technology choices, there are four main types of VoIP technology. Each option has varying levels of complexity which can impact ease of implementation and maintenance.Integrated Access. Integrated access is the VoIP service that most mimics the traditional phone line. With integrated access VoIP, businesses integrate VoIP software and existing, legacy phone systems. This approach lets the business keep its old number and equipment while also gaining access to advanced telecommunications features.SIP Trunks. Session Initial Protocol (SIP) transmits voice and video information across a data network, letting VoIP users take advantage of shared lines and increase their communications flexibility. Because all data is sent over a network, businesses can use SIP trunks to replace traditional analog phone networks or use a VoIP gateway to integrate SIP trunking with legacy phone systems.SIP trunks are flexible, work well with cloud technology, and are easy to integrate with Private Branch Exchange (PBX) telephone systems. They can also lead to substantial cost savings, as the business pays only for minutes used and reduces the need for hardware and physical phone lines. The pay-as-you-go model makes SIP trunks an attractive option for businesses and is part of the reason the SIP trunk market is expected to grow from $7.63 billion in 2018 to $12.7 billion by 2023.¹Hosted IP PBX. What most people envision when they think of VoIP, this VoIP solution sees a vendor host and operate the private branch exchange, offering unified communications solutions. The business connects to a hosted cloud-based PBX network via its IP network. Phone system hardware is maintained off-site by the hosted IP PBX vendor, and all responsibility for the hardware, software, maintenance, security and upgrades all falls on the hosted PBX provider. This can greatly decrease the maintenance and training requirements that businesses take on internally, as well as decrease the initial investment into phone system hardware and setup.Typically, this solution also offers small- to medium-sized businesses access to a user-friendly control panel from which they can manage and monitor their phone systems while gaining features such as on-hold music or messaging, call queueing, auto attendants and more. Hosted IP PBX is also popular with healthcare organizations due to its reliability for patient care communication.²Managed IP PBX. Similar to Hosted IP PBX, this version of the unified communication solution is outsourced to a third party that takes care of all management requirements, but instead of phone hardware being off-site, the equipment is housed on-premise by the business. The managed PBX provider typically charges a flat fee, based on number of phone lines, and installs any needed equipment. Configuration, updating and upgrading the technology is also the provider’s responsibility.Business Needs and Ability Determine Which VoIP Technology You Need. Understanding these different VoIP services can help a business determine the system that best suits its needs. SIP Trunks, for instance, are more attractive to those who want to install their own technology and manage it themselves, while still connecting to VoIP advantages. On the other hand, managed IP PBX is a good option for those who don’t have the resources to buy and operate their own VoIP systems. The Hosted IP PBX solution frees the business to select the hardware and software that works for them and liberates them from the cost and administrative headache of maintaining both voice and data lines and the related carrier partnerships.Editor’s Note: This article was most recently updated in 2019 to include updated market forecasts and new VoIP technology information. It was originally published in 2016. References¹ https://www.prnewswire.com/news-releases/the-global-sip-trunking-services-market-size-is-expected-to-grow-from-usd-7-63-billion-in-2018-to-usd-12-70-billion-by-2023–at-a-compound-annual-growth-rate-cagr-of-10-7-300711522.html² https://www.prnewswire.com/news-releases/global-hosted-pbx-market-2018-2023-forecast-to-grow-at-a-cagr-of-14-9—rising-need-of-enterprise-mobility-is-a-major-driver-300628848.html
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Result 12
TitleHow to Choose the Best Business VoIP Provider in 2022 (Compared)
Urlhttps://www.wpbeginner.com/beginners-guide/how-to-choose-the-best-business-voip-platform-compared/
DescriptionLooking for the best business VoIP provider? We compared the best business VoIP services when choosing for our own business. Here's what we found!
Date1 Jan 2022
Organic Position7
H1How to Choose the Best Business VoIP Provider in 2022 (Compared)
H2Reader Interactions
H3Leave A Reply Cancel reply
H2WithAnchorsReader Interactions
BodyHow to Choose the Best Business VoIP Provider in 2022 (Compared) Last updated on January 1st, 2022 by Editorial Staff | Reader DisclosureDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us. Shares 271 Share Tweet Share Pin Facebook Messenger WhatsApp Email Are you looking to choose a business VoIP provider but not sure which one is right for your needs? VoIP is a term used for business phone service which allows you to use advanced call management features to make phone calls directly from your computer or mobile device. Unlike the old school bulky phone setup, business VOIP is a perfect phone solution for small businesses. You can cut down traditional phone costs while getting a more powerful business phone system. In this article, we will explain what is business VoIP, and how to choose the best business VoIP provider for your company. Since we had to choose a VoIP provider for our own business, we will also share our comparison of the best VoIP phone providers for small and growing businesses. What is VoIP? VoIP or Voice over IP is a term used to describe internet phone service. Unlike a traditional phone service which uses the landline, VoIP services use the internet to receive and make calls. We created a beginner’s guide on what is VoIP and how it works. Here’s a quick visual representation: Benefits of using VoIP Following are just some of the benefits of using a business VoIP phone system: You can receive incoming calls using your computer (desktop app), VoIP phone sets, and even cell phone (Android / iOS). You can share one number with several employees. You can easily track voice call duration, hold times, wait times, and overall usage. Most business VoIP services come with call forwarding, caller ID, call waiting, call routing, call queues, unlimited extensions, and more. You can use the same business phone number anywhere you want. It gives you a business phone number, so you don’t have to share your personal cellphone number with clients. Business VoIP offers cheaper local and international calling rates. Popular business VoiP providers also include business SMS text messaging, internet fax, team messaging, and video conferencing features. The business VoIP technology offers a lot of flexibility and freedom, and it has made it easy for businesses of all sizes to have a business phone number. Whether you’re a small 1 person company, a growing 10 people team, or established business with over 100+ people, you can use business VoIP. However if you don’t choose the best business VoIP provider, then you can run into some serious challenges. For example, the voice quality on VoIP calls varies depending on the internet connection (bandwidth) and the service provider you’re using. Unlike landlines, you’ll loose VoIP connection during a power outage or internet disruption, but this shouldn’t impact most small businesses if you’re well prepared. Having said that, let’s discuss when is the right time to start thinking about a business VoIP solution. Does Your Business Need VoIP Business Phone Solution? In any business, giving people a way to contact you is helpful in building trust and boost your sales. When starting a website, most business owners add a contact form, which makes it easy for users to contact you via email. However depending on the industry, sometimes customers may prefer more instant communication. This is why many businesses offer live chat or phone number on their websites. Giving users more than one way to communicate with your business can improve customer support and result in more sales. Whether you run an online store to sell products or a business website to sell services, a VoIP based business phone service can help you grow your business without the high costs. Your website visitors can easily call you to request a quote, ask a pre-sale question, or even request support. In short, business VoIP phone enables you to better manage and track your calls, collect customer information, and build stronger relationships with your customers. How to Choose The Best VoIP Service Your Business. There are a lot of large companies offering business VoIP services, and it’s a very competitive space. The abundance of choices and highly competitive nature of advertising makes it difficult for business owners to choose the best VoIP provider for their business. If you are just starting out, then you may be looking for the cheapest VoIP business phone service. However, you need to be careful when going down this route because they may lack certain features, which you’d later discover to be essential for your business. Then there are some business VoIP systems that are not easy to implement, transfer, or simply too expensive. When comparing business VoIP providers for our business, we looked for a balance of features and reasonable cost. Here’s a quick checklist that we used: Cost of local vs international calls. Most business VoIP services offer different plans for international calls. You need to choose a provider based on the geographic location of your customers. Features available in the VoIP plans. Each company offer a different set of VoIP features, and some sell them as separate add-ons which would increase your costs. Mobile apps and features that you can share among multiple users. Third-party integrations that you can use to connect your VoIP service to other tools like your CRM software, email marketing service, other APIs, and more. Network quality. You need to make sure that the business VoiP provider you choose has a reliable and scalable network with real-time 24/7 customer service. This ensure that your call quality for both audio and video conference calls are top notch. That being said, let’s take a look at our pick of the best business VoIP providers. 1. Nextiva. Nextiva is the best business VoIP service on the market. We can say this confidently because while researching for a VoIP service for our own business, we ended up choosing Nextiva. Their business VoIP service offers all the essential features needed by a growing business including call routing, auto-attendant, free domestic calling, voicemail to email and text, online fax, and more. Other standard features include unlimited calling, free number porting, caller ID, call forwarding, custom greetings, hold music, and more. They also offer a free local number or toll-free number with their plans. We were able to quickly setup professional sounding welcome message with directory and phone routing which helps make our small business compete with the big guys. What we really liked about Nextiva was their support team was extremely helpful from pre-sales all the way to onboarding and setup. Even though we didn’t need any fancy desk phone sets, on-premise softphone, or PBX system, they gave us a full demo and showed us how we can easily use Nextiva with traditional desk phones, conference phones, and even in a call center / contact center environment as our business grows. The best part was they went above and beyond even though we’re a relatively small customer for them considering they help large businesses like Taco Bell, Ashleys Furniture, Conan, and others. Over the last two years of using Nextiva as our unified communication platform, we have come to really appreciate some of their other advanced features like video meetings for conference calls, audio conferencing, and voicemail transcription. What our team really likes about Nextiva is their high call quality, pretty much 100% uptime, and the fact that we can receive phone calls on the go from our iPhone (iOS), Google Android phones, as well as our tablets & laptops. Pricing: Starts from $18.95 / per user / per month. Unlike other business VoIP providers, they don’t require annual contracts. However you can get discounts on buying pre-paid packages, and you can also get lower rates when you add more users to your plan. 2. RingCentral. RingCentral is another excellent business VoIP provider. With RingCentral, you get all the standard features you would expect from a reliable business VoIP phone service like call forwarding, advanced routing, call waiting, caller ID, hold music, and more. They offer easy integrations with third-party services like Dropbox, G Suite, Salesforce, Microsoft Outlook, Zendesk, and more. Other notable features include online meetings, video calls, screen sharing, conferencing, and an easy to use web-based administration panel. We first discovered RingCentral organically because they are very well known and a fairly large company in the business VoIP space. We tried their telephone system for several months, and we found the calls to always be of high-quality. While their feature offering is great, their pricing is a bit on the higher end unless you sign the annual contract. Pricing: Starting from $34.99 / per user every month for the first user. Their monthly pricing drops significantly when you switch to annual and add the second user ($24.99 per user). There are additional costs for advanced functionality like automatic call recording, hot desking, etc. 3. Ooma Office Phone. Ooma is a popular business VOIP phone provider that offers 1-800 toll free phone numbers at affordable prices. You can add a toll free number to any Ooma office plan. By default they will pre-select a toll-free phone number for you, but you also have the option to choose a new one. Ooma office platform comes with all powerful features that you would expect such as virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, and more. Best of all the setup is very easy, and you can do it within minutes. Pricing: Their pricing starts at $19.95 per month per user with no contracts, and it comes with a free toll-free number and 35+ business phone features. They also have a Ooma Office Pro plan which costs $24.95 per month and includes additional features such as video conferencing, voicemail transcription, enhanced call blocking, call recording, desktop app, and more. 4. GrassHopper. GrassHopper is a popular business VoIP service suitable for startups and growing businesses. They offer virtual phone numbers through voice over internet protocol (VoIP), allowing call forwarding to any numbers or devices. The downside is that you’ll need a phone line for outgoing calls. They offer all the features you will expect like call waiting, forwarding, hold music, advanced routing, voicemail to email, and more. You can manage it from a computer using your web browser or mobile phone apps. It works with local, toll-free, vanity numbers, and you can choose from the US, Canada, or UK based numbers. Pricing: Starting from $29 per month with 1 number and up to 3 extensions. They offer a 10% discount if you sign an annual contract. 5. Phone.com. Phone.com is another popular choice among small business VoIP service providers. They include many European countries and Canada in their local call minutes. If you are operating in those locations, then it could be a cheap business VoIP service for your needs. Their service includes call forwarding, routing, waiting, custom greetings and music, conferencing, and more. You can also integrate your VoIP plan to popular CRM software like Salesforce or Zoho. Pricing: Starting from $12.99 per month with 300 monthly minutes. Their unlimited plan starts at $29.99 per month per user extension. 6. Vonage. Vonage is famous for offering residential VoIP however they also offer business VoIP services for small to medium-sized businesses as well as enterprise clients. They offer a wide range of business communication tools including VoIP. It includes all the usual features such as call forwarding and routing, caller ID, waiting, and more. Apart from that, they also offer team messaging and chat, conference calling, CRM integration, automatic call attendant, call recording, and more. They offer different plans each with different features and limitations. Pricing: Their base plan starts from $19.99 per month per line. Which is the Business VoIP Provider for You? After extensive research, we believe that Nextiva is the best business VoIP provider. Their plans are suitable for businesses of all sizes with an impressive set of features and great customer service. They offer fair pricing, do not require annual contracts, and their customer service is top-notch. When looking for a business VoIP solution for our company, we did a lot of research to compare each companies, their ratings on top user review websites, and even what their employees were saying about them. At the end, we ended up choosing Nextiva for our business. RingCentral came as a close second. They offered a lot of the same features, but at the end it came down to pricing where Nextiva clearly won. Note: We also looked into many other business VOIP services that are not listed in this article like GoToConnect (formerly Jive), AT&T, Verizon, Skype, Dialpad, Freshcaller, 8×8, and others. We decided it wasn’t best to list them all in this article because we don’t want to cause choice paralysis. We hope this article helped you find the best business VoIP provider for your business. You may also want to see our comparison of best A.I chatbot software and best push notification software to grow your sales. If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook. Popular on WPBeginner Right Now!How to Start a Podcast (and Make it Successful) in 202212+ Things You MUST DO Before Changing WordPress ThemesHow to Install Google Analytics in WordPress for BeginnersRevealed: Why Building an Email List is so Important Today (6 Reasons)Disclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us.About the Editorial Staff . Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi. Trusted by over 1.3 million readers worldwide. The Ultimate WordPress ToolkitGet FREE access to our toolkit – a collection of WordPress related products and resources that every professional should have!Download NowReader Interactions. Leave A Reply Cancel reply. Featured in Copyright © 2009 - 2022 WPBeginner LLC. All Rights Reserved. WPBeginner® is a registered trademark. 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Result 13
Title8 Best VoIP Service for Businesses in 2021 (Pros and Cons)
Urlhttps://www.monsterinsights.com/best-voip-services-for-businesses/
DescriptionWant to know which is the best VoIP service for business? We've compared the 8 best VoIP business phone service providers for 2021 here (with pros and cons)
Date18 May 2021
Organic Position8
H18 Best VoIP Service for Business in 2021 (Pros and Cons)
H2Get Started with MonsterInsights Today
H3Best VoIP Service for Business 2021 – Quick Overview
Video Tutorial
What Is a VoIP Service? Why You Need It For Your Business?
1. Nextiva
2. RingCentral
3. Ooma
4. Grasshopper
5. Vonage
6. CallHippo
7. 8×8
8. Skype for Business
FAQs about Best VoIP Service for Business
Verdict: What is the Best VoIP service for Small Business?
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Body8 Best VoIP Service for Business in 2021 (Pros and Cons) Last updated on May 18, 2021 by Sunita Rai Are you looking for the best business phone system? VoIP refers to an internet phone service that allows you to receive and make calls on your computer or mobile device. It’s a highly cost-effective call management solution for businesses of all sizes. Using a business VoIP service, you can efficiently manage business calls, build a stronger relationship with customers, and improve your sales. In this article, we’ll compare the best VoIP service for business with their pros and cons.MonsterInsights is the best WordPress Analytics plugin. Get it for free! Best VoIP Service for Business 2021 – Quick Overview. Let’s get started with a quick overview of the services on our list. Nextiva RingCentral Ooma Grasshopper Vonage CallHippo 8×8 Skype for Business Video Tutorial.  For more details about each VoIP service, check out our written comparison to pick the most suitable option for your business. What Is a VoIP Service? Why You Need It For Your Business? VoIP stands for Voice over Internet Protocol. It’s an internet-based business phone service that lets you receive and make phone calls using computers, VoIP phone sets, and also mobile devices. Unlike the traditional phone services which use a landline, VoIP services use the internet to make phone connections. Due to the same reason, VoIP services are cheaper, and they provide more powerful features. Using a VoIP service, you can easily track call duration, call wait times, hold times, and more. Also, you can enjoy more advanced options like call forwarding, call waiting, call routing, caller ID, etc. Another advantage of using a VoIP business service is that you can share one phone number with all of your employees. And, it can be used from anywhere in the world. By adding a business phone service to your website, you can make better communications with your customers. Depending on the nature of your business, online phone support can be sometimes more useful than contact forms and live chat. However, there’re also some disadvantages. One most obvious downside is that slow internet speed on your side or your customer’s side can block or interrupt communication. It’s also not the right choice for places with unstable electric power. With that said, let’s take a look at our selection of the best VoIP services for business. 1. Nextiva. Nextiva is the best VoIP service for businesses available on the market. They offer a simple but highly powerful phone system for businesses. Nextiva’s business call management system includes features like unlimited calling, unlimited text messaging and faxing, call queuing, instant conference calls, and more. It provides a complete unified communication system with voice, video, text, mobile app, and web collaboration. It also includes an auto-attendant feature that automatically greets your callers and helps them to choose the person or department they’re trying to reach. Trusted by the world’s top business brands like Taco Bell, Ashleys Furniture, and Conan, Nextiva is an excellent business phone service provider in the world. Pros: Using Nextiva business phone service is really easy as it provides a user-friendly admin panel to manage all your calls, voicemails, SMS, and more. It’s an affordable business VoIP phone service system. Nextiva team offers highly dedicated customer service. They help you in every step from pre-sales, onboarding, setup, to using it every day. Cons: If you’re a non-tech person, then it can take some time to set up Nextiva and get used to its interface. Pricing: Starts from $18.95 per user per month. (The prices get lower when you add more users to your Nextiva plan). Get started with Nextiva today! 2. RingCentral. RingCentral is yet another popular business phone system. They offer feature-rich business phone systems for both small companies and enterprise-level businesses. Their plans are all-inclusive, bundled up with all the essential features you’ll need to connect with your customers and grow your business. To name a few, it includes unlimited calling, call recording, instant messaging, call log, video meeting, screen sharing, call forwarding, and more. Plus, it provides a toll-free or local number, a minimum of 100 toll-free minutes per month, and voicemail-to-text service. You can also integrate your phone system with third-party services like G Suite, Dropbox, Salesforce, etc. Pros: Easy to set up and use; you can activate your phone service within minutes and start using it. It offers highly scalable services. You can add features to your plan as your business grows. Cons: Many users have complained about the poor customer support they provide. Pricing: Starts from $19.99 per month per user. Get started with RingCentral today! 3. Ooma. Ooma is a top VoIP phone service for small businesses. You can get one free 1-800 toll-free number with Ooma Office account for your business and stay connected with your customers no matter where you are. But if you require more toll-free numbers, then you’ll have to purchase them. Besides that, this business VoIP phone service system offers flexible and reasonable pricing plans along with lots of features. So, you don’t have to break the bank to add VoIP phone service to your website. Some of the key features of Ooma include a virtual receptionist, dedicated mobile and desktop apps, call blocking, multi-ring feature, call recording, and more. Pros: You get loads of features at affordable prices It can convert your traditional telephone and fax machine to digital signals Cons: Requires a high-speed internet to work properly or you might face delays Pricing: Starts from $19.95 per user. Get started with Ooma today!  4. Grasshopper. Grasshopper is also among the best business phone system solutions you can use for better business communications. It allows you to choose from local, toll-free, and vanity toll-free numbers as your business phone number and operate quick calls with your customers. Grasshopper business phone service features desktop and mobile apps, business texting, call forwarding, simultaneous call handling, custom greetings, virtual fax, and more. Grasshopper is a virtual phone system that can forward calls to any phone number or mobile device. However, it has a disadvantage that you need a regular phone line for outgoing calls. Pros: You can easily set up Grasshopper business VoIP system for your company. Call forwarding to anywhere in the world is possible with Grasshopper. Cons: Your employees need to use the existing landlines or mobile phones to make outbound calls. Pricing: Starts from $26 per month for 1 number and 3 extensions (when paid annually). Get started with Grasshopper today! 5. Vonage. Vonage is an excellent business phone system service and VoIP provider. It is a powerful cloud-based VoIP service that offers high-quality communications with voice, video, and messaging. Additionally, it collaborates with Amazon Chime to offer top-notch web conferencing, chat, screen share, file sharing, etc. Vonage also integrates well with other cloud-based popular apps like Office 365, G Suite, Salesforce, etc., and helps to increase your productivity. Pros: Vonage Business keeps your business calls up and running 24/7. They claim 99.999% uptime reliability. It has lower international call rates. Cons: Setting up Vonage requires some technical skills, non-tech users can have some problem in the beginning. Pricing: Starts from $19.99 per month per user. Get started with Vonage today! 6. CallHippo. CallHippo helps you to make high-quality calls to your customers and build stronger relationships with them. It’s a user-friendly virtual business phone system that you can use to offer customer support, answer pre-sale questions, and more. With CallHippo, you can get a local number instantly and make calls to over 190 countries. And, you don’t need a desk phone to receive and make calls. Pros: It provides a simple and user-friendly interface for complete call management. The CallHippo team offers great customer support. Cons: CallHippo lacks some important features that its competitors provide. Pricing: Starts from $14 per user per month. Get started with CallHippo today! 7. 8×8. 8×8 is among the top business phone system provider for small businesses. They offer reliable cloud-based VoIP systems. The 8×8 VoIP plans include all the standard features of an internet business phone system. Some of them are integrated voice, chat, virtual meetings, fax, contact centers, real-time communication analytics, etc. Pros: 8×8 is an easy to use phone system management service, suitable for both beginners and experts. Cons: Lacks some advanced features. For example, limited call queue options. Pricing: Starts from $12 per month per user. Get started with 8×8 today! 8. Skype for Business. Skype is one of the most popular communication tools for online calls and chat. It’s most widely used for personal communications, however, there’s Skype for Business available for businesses. Skype for Business lets you conduct professional online meetings with up to 250 people, record the sessions, share your screen, send instant messages, and more. It’s one of the cheapest VoIP business phone services you can get your hands on. Pros: Skype for Business is a part of the Office 365 Business bundle of Microsoft. It means that you can use all other powerful Microsoft apps with it. Cons: It doesn’t have advanced VoIP features that a full-fledged VoIP service might offer. Pricing: Starts from $8.25 per user per month (with an annual commitment). Get started with Skype for Business today! FAQs about Best VoIP Service for Business. What is the best VoIP service? Once you’ve gone through all the VOIP services for small businesses, our top pick is Nextiva. That’s because it’s easy to use and offers tons of features that can be useful for your business. Is VoIP good for small business? VoIP services have a distinct advantage over landlines and are great for small businesses. For starters, they are cheaper than your standard landline connections. And since they use the internet, you can track the performance of your calls. Besides that, you can easily set up call forwarding, call waiting, call routing, and check caller ID. What is the cheapest VoIP service? If you’re looking for the cheapest option, then you can go with Skype for Business. What are the best free VoIP services? Sadly, there are not many free VoIP services out there but can check out RingCentral as it provides a toll-free or local number, along with a minimum of 100 toll-free minutes per month. Verdict: What is the Best VoIP service for Small Business? After comparing the top business VoIP services, we conclude that Nextiva is the best VoIP service for business. They offer an impressive set of features and affordable pricing plans. The Nextiva user interface is user-friendly and straightforward. And, the customer support is trustworthy. If you want a Nextiva alternative, then RingCentral is a good option. They also provide great features but their support is mostly slow. 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TitleVoIP Systems for Business: The 2022 Buyer's Guide
Urlhttps://www.nextiva.com/blog/voip-systems/
DescriptionLooking for a business VoIP phone system that fits your unique needs? Find your perfect VoIP system with our new guide
Date10 May 2020
Organic Position9
H1The Ultimate Business VoIP Phone System Buyer's Guide
H2Chapter 01 What are Business VoIP Phone Systems?
Chapter 02 What VoIP Features Do You need?
Chapter 03 Which VoIP Hosting Option is the Best?
Chapter 04 How Much Do VoIP Phone Systems Cost?
Chapter 05 How Can a VoIP Phone System Help My Small Business?
Chapter 06 How is a VoIP Phone System Set Up?
Chapter 07 Glossary of VoIP Terminology
H3VoIP Phone Systems
VoIP Headsets
VoIP Headsets and Phone Compatibility
IP Paging
VoIP Gateway
Session Border Controllers
Wireless VoIP
VoIP Adapters
On-Premise VoIP (On-Site VoIP)
Hosted VoIP (Cloud VoIP)
Hybrid VoIP
Small and startup businesses
Medium-sized businesses
Larger businesses
VoIP Systems Reliability
Training and Onboarding My VoIP System with Your Team
H2WithAnchorsChapter 01 What are Business VoIP Phone Systems?
Chapter 02 What VoIP Features Do You need?
Chapter 03 Which VoIP Hosting Option is the Best?
Chapter 04 How Much Do VoIP Phone Systems Cost?
Chapter 05 How Can a VoIP Phone System Help My Small Business?
Chapter 06 How is a VoIP Phone System Set Up?
Chapter 07 Glossary of VoIP Terminology
BodyThe Ultimate Business VoIP Phone System Buyer's Guide Last Update: May 10th, 2020 01 What are Business VoIP Phone Systems? 02 Which VoIP Features Do I Need? 03 Which VoIP Hosting Option Is the Best? 04 How Much Do VoIP Phone Systems Cost? 05 How Can a VoIP Phone System Help My Small Business? 06 How is a VoIP Phone System Set Up? 07 Glossary of VoIP Terminology There is a ton of information available regarding Voice Over IP (VoIP) phone systems but it can often be full of jargon and difficult to understand for the layperson. Since choosing the right Business VoIP provider, plan and equipment can be difficult if you’re not knowledgeable on the subject, we’ve researched and written a fully comprehensive guide. You’ll discover new terminology and learn a few acronyms along the way such as “VoIP,” which is short for Voice over Internet Protocol. We’ll also stay away from vague explanations many technology vendors use that may be confusing. Keep an eye out for words with an asterisk* — you can hover for the definition! Once you’ve read through this guide, you’ll be ready to make an informed decision when it’s time to replace your outdated phone systems or switch to VoIP technology. Chapter 01What are Business VoIP Phone Systems? Chapter 02What VoIP Features Do You Need? Chapter 03Which VoIP Hosting Option is the Best? Chapter 04How Much Do VoIP Phone Systems Cost? Chapter 05How Can a VoIP Phone System Help My Small Business? Chapter 06How is a VoIP Phone System Set Up? Chapter 07Glossary of VoIP Terminology Chapter 01 What are Business VoIP Phone Systems? A Business VoIP phone system delivers calls or data packets as an Internet service. VoIP technology uses a digital signal to convert phone calls, allowing anyone to make calls directly from a VoIP phone, laptop or desktop or any other device that is data-driven. It is essential to know the specific technical terms that are used to describe a VoIP phone system and will be used in this guide. When we introduce a new technical term in this buyer’s guide, we’ll also provide a brief definition marked with an asterisk. To start, the two most commonly used technical terms that describe a VoIP phone system are ‘IP PBX,’ and ‘VoIP PBX.’ These two terms are often confused, but have very different meanings. So, let’s break down the terminology: IP = Internet Protocol. A method of transporting phone calls or data packets across your LAN (Local Area Network) or a WAN (Wide Area Network). VoIP = Voice over Internet Protocol. A phone system that manages your connection to your telephone service provider and directs your call control functionality through internet protocol technology. PBX = Private Branch Exchange. A telecommunications system that manages your telephone and fax machine’s call control functionality while simultaneously maintaining your connection to the PSTN (Publicly Switched Telephone Network). PSTN = Public Switched Telephone Network. The traditional circuit-switched telephone network, which began in the late 1880s, that uses copper wires to carry analog voice data. Therefore, ‘IP PBX’ stands for ‘Internet Protocol + Private Branch Exchange’ and ‘VoIP PBX’ stands for ‘Voice over Internet Protocol + Private Branch Exchange.’ Chapter 02 What VoIP Features Do You need? Depending on the VoIP Phone System you select, it will typically come packed with features. At first, you may not use all of them, but over time (and the more familiar you become with your VoIP phone offering) you’ll start bringing those features online. Below are the most common functions you’ll find in a VoIP phone system: Phone Calls (Outgoing and Incoming Calls) Call Reporting Auto Attendant Conference Calling Video Conferencing Mobile Applications Integrated Messaging Application Integration Call Park, Call Pick-up Web-based Management Direct Inward Dialing (DID) Analytics & Monitoring Tools Notifications & Screen Pops Remote or Virtual Extensions In-Queue Music & Messaging Call Queues and Call Routing Voicemail & Voicemail to Email Call Monitoring & Call Recording Call Forwarding, Three-way Calling Caller ID, Call Transfers, Call Waiting As you can see, a VoIP phone system’s essential features cover just about everything a business or organization needs. VoIP Phone Systems. Currently you can find six VoIP Phone Systems on the market. We’re not referring to brands, but rather functionality. As you note each system, consider what you and your company may need now and in the future. Hosted PBX system On-Premise PBX system Hybrid Phone system Proprietary VoIP Phone system Open Source VoIP Phone system Open Source-based VoIP Phone system What is a Hosted PBX? Hosted PBX, or hosted VoIP, is where the VoIP service provider is responsible for housing the IP-PBX and controlling the technology that provides the services to an IP Telephony system. What is an On-Premise PBX? An On-Premise PBX or IP-PBX phone system is similar to a traditional PBX system that is set up at the company’s location and usually found in a computer equipment room or phone closet. What is a Hybrid Phone System? A Hybrid Phone System is an upgrade option for businesses or organizations that are migrating to a VoIP phone system but do not want to invest in re-wiring/re-cabling or replacing their TDM* PBX. What is a Proprietary VoIP Phone System? A Proprietary VoIP Phone System is an underlying operating system and PBX software known as closed “black box” technology: you have no access to system source code or insight into how the underlying system works. What is an Open Source VoIP Phone System? An Open Source VoIP Phone System is an underlying operating system and PBX software that’s free and available to the public. You, the user, have full access and control over the source and how the system works. What is an Open ‘Source-Based’ VoIP Phone System? An Open ‘Source-Based’ VoIP phone system is an underlying operating system and PBX software that is 1) open source at the core, but 2) with proprietary code built on top. Now that you’ve reviewed the six VoIP systems, you should have a clear understanding of the different types of operations available on the market. As you begin assessing what your company needs in terms of communication software, consider these few starter questions to ask your team: Do we need control and the power of an affordable business phone system? Do we need a low monthly payment and the simplicity of a hosted PBX solution? Our business is growing—can we get flexibility with a hybrid VoIP solution? Do we prefer to manage the business phone system currently installed at our physical location? Are we looking for a full-featured UC* solution but want the ease of management from a hosted PBX solution? VoIP Headsets. Understanding the fundamentals of VoIP headsets is key to choosing the right product. There are three critical features of a VoIP headset you must consider when selecting the proper product: Earpiece(s). An earpiece delivers the return audio of the wearer’s conversation. There are four primary wearing styles of earpieces: over-the-ear, earbuds, behind-the-neck and custom-molded. Microphone. A microphone captures the wearer’s audio. There are two primary options for the standard voice tube: those that feature basic sound with no noise cancellation and those that provide noise cancellation to minimize background noise. Connection cord. The connection cord allows the wearer to attach their headset to the VoIP device. There are many different types of connection cords due to various kinds of headset jacks. The four most common connection cords are 2.5mm, 3.5mm, USB and Micro-USB. Each part listed above is essential because they help to determine the style, quality, and compatibility of the headset that you’re hoping to purchase. VoIP Headsets and Phone Compatibility. When you’re using a headset and phone system from the same manufacturer, there’s rarely a question of compatibility. But when you need to replace or update a headset from a different brand, you need to know if your choice is compatible with your Android or iPhone smartphones. Ask yourself these questions to determine compatibility: Will my new headset work with my landline or analog phone? Will a new wireless headset work with my old smartphone? Will our old headsets work with our new VoIP phones? Can I use one manufacturer’s headset on another phone they didn’t make? What headset brand works with our new VoIP phones? When you look at your phone you will find connection ports, typically on the back or either side of the phone. There should also be an icon in the shape of a headset above that slot. If the figure is there, that phone is compatible with headsets that have a matching plug-in connector. On the off chance there is no headset port, a standard landline phone will have a corded handset receiver that unplugs the headset should still work as long as it has the right connector for that plug-in port. IP Paging. Along with a fully functional VoIP phone system there is another powerful tool that will move your IP system up to a whole new level when deployed. This is known as IP paging — an alert system that can be added to your VoIP system. In many hospitals, medical and dental offices, schools and universities, factories, car dealerships and retail locations, you’ll find IP paging systems installed. If you’ve heard someone getting paged at a store or over a loudspeaker, that is likely an IP paging alert system in use. The power of IP paging allows you to target your messages. You can broadcast messages across your organization to alert your entire team or to specific speakers, rooms or even a single phone. There are two IP paging methods used: Unicast IP paging, or Unicast paging, is delivered on a one-to-one basis. Multicast IP paging allows for sending pages to multiple phones. Within each paging method there are two types of paging deliveries — desktop paging and overhead paging. When you add IP paging to a VoIP phone system and data networks, you have what’s commonly called IP convergence*, which allows paging from a desktop or overhead from your phone system. VoIP Gateway. VoIP Gateway equipment is a powerful technical device that should be considered when setting up your VoIP phone system. What is a VoIP Gateway? VoIP gateways are hardware devices used for converting Time-Division Multiplexing telephony traffic. They convert the Publicly Switched Telephone Network (PSTN) traffic into digital IP packets. That process gets the packs ready for transport over an IP network. Basically, VoIP gateways convert the signals so that they can be read by other softphones. A VoIP gateway is also used to convert digital IP packets into TDM telephony traffic, which gets the packages prepared for transport across the PSTN network. How does a VoIP gateway work? VoIP gateways operate as bridges between an IP network and the PSTN. Depending on where the voice traffic originates, the gateway converts it into a form ready for receipt by the destination network. That network might be IP or TDM. Should the voice traffic start from the PSTN, the VoIP gateway converts the analog voice signal over to a digital signal. The digital signal gets compressed using a codec* and then is broken down into a series of packets. Those packets are then moved across the IP network using a signaling protocol. In the event the voice traffic started from an IP network, the digital packets get decompressed by the gateway into a digital signal. That signal is converted into an analog signal and sent across the PSTN. Session Border Controllers. Session border controllers (SBC) are network devices used to protect SIP-based* VoIP networks. The SBC provides call control, interoperability, voice optimization and security. The device, known as a “Back-to-Back User Agent” is capable of supporting businesses, regardless of their size, and adding protection to build a safe and valuable VoIP communication solution. Even though it uses the IP for convenience, the IP telephony network is still very susceptible to security breaches and call theft. With advanced methods of examining and managing network traffic available, an SBC network device will help protect against attacks. Besides the security measures, businesses have the option of connecting to multiple carriers and choosing the call route based on call cost. Finally, session border controllers use sophisticated call-processing algorithms to improve voice quality. Wireless VoIP. Just like it sounds, Wireless VoIP is a VoIP phone that eliminates the constraints of wires or cables.You’ll remember that VoIP phones have built-in IP technology and transport protocols: when used together with a VoIP phone system or service, these permit you to send and receive local and long distance calls. The same applies to wireless VoIP phones, but with one big exception: the Ethernet port on the wireless telephone is not required or forced to connect to your computer or your Local Area Network to get VoIP phone service. So, what you have is a Wireless VoIP Phone with a built-in WiFi or a Digital Enhanced Cordless Telecommunications (DECT) transceiver unit. That transceiver unit connects to a base station or an access point. With this unit connected you can move freely around your office, even while on a call. Should you be at a wireless hotspot, you can still receive outgoing and incoming calls. Wireless VoIP allows you and your employees to: Move freely throughout the office and continuously maintain availability and quality of service Step away from the desk to help customers on the sales floor or in the warehouse Decrease response time to questions or events while increasing productivity and efficiency VoIP Adapters. VoIP adapters are simple and easy-to-use devices that enable you to use a VoIP service from an outdated analog phone or Plain Old Telephone Service (POTS) line. VoIP adapters convert analog voice signals into digital IP packets. Then the packages are transported over an IP network. VoIP adapters can also convert digital IP packs in analog voice streams as well. To get your analog telephone connected, a standard VoIP adapter is used and connected to an FXS* port. Then, with the use of an Ethernet cable through an RJ45 port*, the adapter is then connected to your Local Area Network. Some VoIP adapters may also feature an FXO* port option in the event you need to connect to the Publicly Switched Telephone Network. VoIP adapters can also be a bridge between an IP network and analog station device, like desktop phones or the PSTN. Depending on where the voice traffic starts, the VoIP adapter will convert it. Once converted to its proper form, the destination network or device will receive it. Chapter 03 Which VoIP Hosting Option is the Best? Your VoIP phone system relies heavily on your IP network infrastructure to control users’ data transmissions. So, before looking at VoIP features you will have to choose how you want the IP network hosted. As mentioned, there are three hosting options: On-Premise VoIP (On-Site VoIP). On-Premise VoIP systems are custom-built primarily for large companies, organizations and government agencies. These business or government types purchase in-house VoIP infrastructure rather than subscribing to an offsite VoIP service. On-Premise VoIP systems are custom-built primarily for large companies, organizations and government agencies. These business or government types purchase in-house VoIP infrastructure rather than subscribing to an offsite VoIP service. The downside is the high upfront costs associated with installing the equipment onsite and setting up the secure IP network. Buying and setting up VoIP network servers are expensive. Hosted VoIP (Cloud VoIP). When choosing an off-site hosted solution you will need to pay a recurring subscription (often on a tiered pricing model) to the VoIP provider. They, in turn, will organize all of your critical network infrastructure on their global data centers. The scalability of hosted VoIP is its biggest draw, letting you change your subscription type to match your day-to-day business priorities. Hosted VoIP is remote worker-friendly, and VoIP providers will offer a mobile app your employees can install on their smartphones. Because the service runs on third-party servers, you can make and receive calls wherever you are in the world. Your supplier will decide which features to include or remove from each subscription tier, based on your needs, which also leaves system improvements to their discretion. The tiered subscription model removes substantial upfront costs, but note fees could increase as your company grows. Hybrid VoIP. Hybrid VoIP combines many of the ‘pros’ of on-site and hosted VoIP. A typical example of a hybrid solution would be connecting a non-VoIP-enabled PBX phone system to a VoIP providers network via gateway servers. One of the most remarkable benefits when using a hybrid PBX is that if you suffer a VoIP service outage, you can still make calls using the standard PSTN. It’s the best of both worlds! Chapter 04 How Much Do VoIP Phone Systems Cost? When calculating how much Voice Over IP (VoIP) systems cost, you will notice there is no set price that any VoIP provider can display initially. The reason for that is that each business has unique phone system needs. Here are seven pricing factors you should ask the provider about before you purchase a system: VoIP Cost Per Month Hosting & Setup Fees Number of Users Level of Subscription Phone Equipment Extra Equipment Broadband VoIP Cost Per Month. When trying to find out an overall cost of a VoIP phone system, you will notice pricing starts around $25 per user for a hosted set-up and increases from there. There are many reasons why pricing fluctuates: the number of users, the total number of devices, or the hosted plan selected. Hosting & Setup Fees. When deciding where to host a VoIP phone system, you’ll want to know the provider’s tiered subscription fees. Note that hosted VoIP systems rarely have setup costs. Number of Users. VoIP providers charge monthly rates based on the number of users or employees at a business. As an example, Nextiva bills at $30 for every 1–4 users, but if you have 100+ users, the price drops to $20 per user. Level of Subscription. VoIP providers typically offer several tiered packages. Using Nextiva as an example, they have three packages: “Office Pro,” “Office Pro Plus” and the fully loaded “Office Enterprise” — each has a set monthly price and no setup fees. Phone Equipment. Compatible VoIP phones have dropped dramatically in price and they usually start around $70-$80, but depending on the features the price can spring up to hundreds of dollars. Extra Equipment. With new VoIP phone systems, most of the equipment is included with the exception of additional headsets and adapters. You can usually buy a new headset for around $40-$50. If you need to add an analog telephone adapter, they’re $60-$70 dollars. Broadband. VoIP relies on a sturdy, robust and fast broadband connection, so an internet service that delivers a minimum of 10 Mbps should give you an uninterrupted VoIP experience. However, as your company grows, you may need to increase broadband services. Chapter 05 How Can a VoIP Phone System Help My Small Business? Regardless of your company’s size, VoIP phone systems have become the standard for today’s successful businesses. VoIP has made it possible for small, medium and large-scale companies to see enormous growth in consumer satisfaction by using the robust features offered with VoIP phone systems. Small and startup businesses. Costs. VoIP technology enables your broadband internet connection to convert that connection into a phone line allowing VoIP phone systems to operate at a reduced rate. Social Reinforcement. VoIP service providers can make your business appear larger, but only at a fraction of the cost with their out-of-the-box features. Medium-sized businesses. Organization. When your business grows in size, it's crucial that your employees remain organized in their respective specializations. Efficiency. While organizing your employees remains essential for productivity, being able to gather and interpret information is also vital. Larger businesses. Mobility. Have a virtual office environment anywhere you go. Since VoIP is digital, all that’s needed is an internet connection and a data-driven device. Management. Monitoring and recording calls are not only great ways to train new employees, but they also help protect a business against fraud. Whatever the size of your operation, VoIP phone systems have solutions that are tailor-made to fit your needs. With the variety of VoIP technologies offered, no business is too small or too large. VoIP Systems Reliability. When considering the move to a VoIP system for the first time, business owners want to know the reliability of the technology. Just like anything, VoIP technology does have its pros and cons. Pros – The Advantages of VoIP. Low Cost When comparing IP Telephony versus traditional phone services, VoIP is less expensive. Instead of paying ongoing fixed phone carriage fees, the voice signal uses the IP connection to deliver your call over the internet for free or, in rare instances, at a reduced per call rate. Portability With VoIP, you take your system with you. You can hook up your system anywhere with an internet connection and you’re up and running in a matter of minutes. Plus, you won’t need to get a new phone number — phone numbers are transferable. No Extra Charge for Features VoIP services offer many robust features at no extra charge. These include video conferencing, call waiting, long distance calls, caller ID and call forwarding. With landline phones, these are add-on services and an added expense to the business. Traditional Phone and Fax Support When you make the transition to VoIP, you won’t need new phone equipment at first. Providers often have devices that will convert old telephone and fax machine signals into digital packets to transport over the internet. Low Cost Portability No Extra Charge for Features Traditional Phone and Fax Support High Internet Bandwidth Needed Location Hidden from Emergency Calls Continuous Power Supply and Internet Connection Needed Cons – The Disadvantages of VoIP. High Internet Bandwidth Needed If your VoIP system doesn’t have sufficient bandwidth or your business is in a rural area, call quality can be impacted. Voice quality can be affected and response lagging or delays can take place. If you have problems maintaining a connection or trouble connecting to your Internet service provider’s servers you will need to check your network speed, especially during high usage times. Location Hidden from Emergency Calls When the 911 system started, VoIP did not exist. That emergency system was set up to work on a fixed location phone line, used by traditional phone systems, not an IP connection. If you’re making an emergency call from a VoIP phone system, you may run into problems because the dispatch cannot automatically locate you on their screens. To prevent this from happening to you, find a VoIP provider that can enable the Enhanced 911 (E911) service for your virtual system. Continuous Power Supply and Internet Connection Needed Without continuous power, the VoIP phone systems will not operate. If you lose power and don’t have a backup power source, VoIP phones will not work. The same applies to a continuous internet connection: if the internet goes down, your VoIP phone line will not operate even if you have power. Chapter 06 How is a VoIP Phone System Set Up? Now you’re ready to move forward and transition over to a VoIP phone system. To start, there is a simple five-step process you and your provider will go through before setting up a new system. We’ve supplied a general set of guidelines below to familiarize yourself with the process. Network Assessment. With the Needs Assessment documented, you’ll move to the Local Area Network Assessment next. When a VoIP Phone system uses your LAN, you must check the existing network to determine if a virtual phone might cause any additional strain on the network. The information uncovered here is a critical step in the process. Internet Connectivity. Just as thoroughly as the needs and LANetwork assessments, the inspection of your internet connectivity will need assessing. Since you’re going to use the VoIP phone system to make calls, you have to make sure your internet connection has the necessary bandwidth to support the system because VoIP calling brings additional traffic. Installation, Support and Ongoing Maintenance. Now it’s decision time. Who will perform all the behind-the-scenes activities? Your team or the VoIP service provider? Many business owners are comfortable taking care of their system, from installing, support and maintaining a VoIP phone system in-house. Those who don’t want the responsibility can enlist the services of a business VoIP provider to take on that role. System Selection, End Points, and Voice Service. With all assessments made and decisions about who will handle your system completed, you’ll move on to VoIP phone system selection. After you select your system, you will need to determine the actual VoIP phones you want to use. Most providers have a large selection to choose from. Finally, you will need to choose a provider and the type of voice services you will include in your plan. Training and Onboarding My VoIP System with Your Team. With your Business VoIP phone system set up and fully operational, you can begin to explore the features included and get your team acquainted with them. Most components are easy to use and the web interface should be fairly simple to navigate. Before you can begin using your VoIP system, there is one last piece of the puzzle that needs addressing. Will the provider offer training or onboarding for your Business VoIP phone system or will you need to provide these services? Ask your VoIP provider about their onboarding process and training. With a new Business VoIP system in place, your team will need help getting to know the interface quickly. Four concerns you’ll want to inquire about are: Training Online Support Number Porting Accounting and Billing Setup Training. Materials that are usually supplied include introductory materials, manuals and training guides, and sometimes virtual training for users and company administrators. Online Support. Most providers offer online support resources, similar to a company’s knowledge base or an expanded frequently asked questions section. There you should find videos and how-to guides covering everything system- and feature-related. Number Porting. When a new customer wants to transfer their existing phone number(s) over to a new system, it's known as “porting.” This is handled by the provider. During that time, temporary numbers will be issued until the porting has been completed. Do note: it can take up to four weeks for the porting process to complete. Account and Billing Setup. Providers typically accomplish this set up right away and provide online access to account details and billing. Chapter 07 Glossary of VoIP Terminology. IP. Internet Protocol A method of transporting call or data packets across your LAN (Local Area Network) or a WAN (Wide Area Network). VoIP. Voice over Internet Protocol A phone system that manages your connection to your telephone service provider and directs your call control functionality through internet protocol technology. PBX. Private Branch Exchange A telecommunications system that manages your telephone and fax machine’s call control functionality while simultaneously maintaining your connection to the PSTN (Publicly Switched Telephone Network). PSTN. Publicly Switched Telephone Network The traditional circuit-switched telephone network, which began in the late 1880s, that uses copper wires to carry analog voice data. Hosted PBX. Hosted PBX or hosted VoIP is where the provider is responsible for housing the IP-PBX and controlling the technology that provides the services to the IP phone system. On-Premise PBX. On-premise PBX or IP-PBX phone system is similar to a traditional PBX system that is set up at the company’s location and usually found in a computer equipment room or phone closet. Hybrid Phone System. A Hybrid Phone system is an upgrade option for businesses or organizations that are migrating to a VoIP phone system but do not want to invest in re-wiring/re-cabling or replacing their TDM* PBX. TDM. Time-Division Multiplexing A common method of receiving independent signals and transmitting over a common signal path. VoIP Phone System. A Proprietary VoIP phone system is an underlying operating system and PBX software, known as closed “black box” technology: you have no access to system source code or insight into how the underlying system works. Open Source VoIP Phone System. An Open Source VoIP Phone system is an underlying operating system and PBX software that’s free and available to the public, and you have full access and control over the source and how the system works. Open ‘Source-Based’ VoIP Phone System. An Open ‘Source-Based’ VoIP Phone system is an underlying operating system and PBX software that is 1) open source at the core, but 2) with proprietary code built on top. UC. Unified Communication A phone system that integrates or unifies multiple communication methods within a business. IP Convergence. Using the Internet Protocol as the standard carrier for transmitting all information such as data, music, teleconferencing, television, video, and voice. Codec. A computer program or device for encoding or decoding a signal or a digital data stream. SIP. Session Initiation Protocol SIP is a method of delivering telephone service through an IP connection. RJ45 Port. This is the network port on a computer. This socket has many names. It is also known as the Ethernet port, the network adapter, the network jack or the RJ45 jack. FXS Port. Foreign Exchange Subscriber Port It is an interface that connects station devices such as your phones or PBX to a VoIP adapter. FXO Port. Foreign Exchange Office Port It is an interface that connects Plain Old Telephone Service (POTS) line to a VoIP adapter.
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Result 15
TitleList Of VoIP Providers
Urlhttps://www.amvia.co.uk/blog/list-of-voip-providers-uk
DescriptionConsidering VoIP? Want to easily find a list of UK VoIP Providers? Amvia has compiled a FREE list of UK business VoIP providers who have been impartially rated and reviewed. Visit it now!
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BodyBT Business Mobile BT Business Mobile BT is one of the UK’s leading telecommunications providers and offers an excellen... Read more 5 MIN READ There are over 50 UK VOIP providers, so if you are looking to understand who the major UK VoIP providers are you're in the right place. In this article you'll find a list of VOIP providers with the best technology and expertise in the UK. Performance Grid Of UK VoIP Providers.    . 5 Largest VoIP Providers. The 5 largest business VoIP providers by user count are: Ring Central, Vonage, 8x8, Skype For Business & Mitel. Since these providers are significant we've created this comparison table for you: Provider Conference Calling Voicemail Transcription Softphone Whiteboard HD Video Auto Attendant Instant Messaging CRM Integration Call Recording Microsoft Integration Inclusive Minutes  Unlimited  Unlimited  Unlimited  60 minutes 4000 minutes   . List Of VoIP Providers In The UK Reviewed. The VOIP providers in the UK offer a range of voice over IP telephony for businesses. Most providers have 3 types of VOIP package, a light use low user package, an SME 5-10 user package and a Premium higher usage package. The major UK VOIP providers are covered in detail here. The major VOIP providers are BT, Virgin, Amvia, Surevoip, Skype, Vonage, Ring Central, 8x8, Mitel, Gradwell, Lily, Telappliant, Voip Studio, Voipfone and Circleloop. In this review we cover the major players mentioned, first the 5 largest providers.   Ringover is a business phone system that gives you unlimited calls to 110 destinations, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivity. No expertise needed. Integrate Ringover with major CRMs (Salesforce, HubSpot, Pipedrive etc.) or with your helpdesk tools in just a few clicks. With Ringover, your professional communications are possible anywhere in the world - all it takes is an internet connection Features: Call Centre Software Unlimited International Calls Group Messaging SMS Messaging Video Conferencing Screen Sharing Call Handling Find out more here >>   British Telecom offer BT Cloud Phone, BT Cloud Voice & BT One Phone.  There are numerous features and benefits as summarised below: CRM integration Call monitoring and recording Audio and video conferencing Choice of regional phone number or virtual geographic numbers Call forwarding and routing Voicemail Three-way calling Advanced attendant Call barring Hunt group BT Business has 3 different VoIP packages, Cloud Phone, Cloud Voice and BT One Phone. The packages are suitable for small, medium and large businesses. Support s provided by BT from the UK and is so tailored to UK business needs. BT Cloud Phone Basic £13/user Connect £18/user Collaborate £23/user 500 minutes per user included   24 month contract      Virgin offer Enterprise Cloud Voice and SME Cloud Voice. Here are some of the benefits included in both Virgin VoIP services: Cloud Voice routes calls over the internet, so calls to mobiles using the app can cost less Easily by add, remove or reroute lines instantly With iOS and Android softphone apps you can carry your office phone line with you, wherever you are – on almost any device Conference calling and other tools give your team better, simpler ways to help them collaborate most efficiently On-site features, including call directing, hunt groups, and reporting Call waiting, hold, caller ID, blocking, pickup and transfer features Voicemail Instant messaging Presence  Virgin IP Voice solutions include SIP Trunking and Cloud Voice. Virgin use SIP (Session Initiation Protocol) to enable businesses to make and receive calls over broadband data connections. Virgin supply the VoIP equipment and cloud infrastructure. All your business  needs to provide is internet connectivity.  Virgin Cloud Voice From£10.50/user  Add on call minutes per user   36 month contract     Surevoip offer 3 types of VOIP service; SureVoIP Hosted Basic; SureVoIP Single User and SureVoIP Hosted VoIP System. There are a number of business benefits you'll get by using Surevoip: Completely managed service by SureVoip Instant Messaging HD Voice Use mobile, tablet PC to connect Surevoip are a small voice over IP business based in Scotland. SureVoIP runs its own MPLS enabled network which is designed for Voice Over IP (VoIP). It does this to allow it to be independent of any one supplier, for quality and control. SureVoIP Hosted Single User £5/user Hosted Basic £11/user Hosted VoIP System £20/user Add on call minutes per user  3 month contract   Skype for business offer a VoiP solution as part of Microsoft Office 365. There are a wide array of features available with Skype for Business: Voicemail and voice mail alerting Make audio and video calls in high definition (HD) Great collaboration features including whiteboard and conference calling Instant messaging between users Free of charge Skype to Skype calls Softphone app for mobiles iOS & Android Fully integrated with Outlook, Word and all other Office 365 applications Securely encrypted and safe communication Skype For Business is owned by Microsoft. Their guidance is that if your business has over 20 users Skype for Business will have significant benefits over the consumer Skype offering. We think any business from 3+ users would really be suited to this product. When wrapped up with Microsoft Office 365, Skype for Business really is a feature rich and attractive VoIP option for any UK business. Skype For Business Costs Enterprise 1 £6/user Enterprise 2 £17.60/user Enterprise 3 £30.80/user 60 minutes per user included   12 month contract  Vonage offer 3 plans "Select", "Professional" and "Ultimate". These plans have a variety of features as described below: Call, chat & share content with Amazon Chime Allow remote workers to work as if in the office with remote office feature Softphone client for iOS and Android use the VoIP phone system on your mobile Choose your number or transfer your existing number Remotely access voicemail Unlimited calling options 24 x 7 support Vonage are a US Company but have a UK office in London. Over 2.5m users rely on Vonage for their voip phone system. The 3 Vonage services offer no installation charges, line rental, long contract commitments or hefty upfront setup costs. Vonage Business   Select £9/user Professional 2 £12/user Ultimate £16/user Unlimited calling with Ultimate   12 month contract Ringcentral offer 4 packages "Entry", "Standard", "Premium" and "Ultimate". These packages offer business users the following benefits: Integration with 3rd party sofwtare including Microsoft Office & Google Suite Call forwarding allowing calls to be diverted to other UK numbers Do not disturb option allows calls to be sent straight to voicemail Call waiting alerts you to an incoming call when you are already on a call Ring back option allows you to keep calling a number until it is free Omnichannel contact centre Team messaging and collaboration Call monitoring for staff training purposes HD audio and video conferencing Voicemail transcription Calls logs for all incoming and outgoing calls RingCentral has been providing businesses with VoIP services for the last 15 years. Ringcentral have over 375,000 business customers using their VoIP system. A leader in Gartner's magic quadrant for unified communication solutions, and numerous award winner. The European HQ for Ringcentral and their UK support team is based in London. Ringcentral Office VoIP Services   Entry £7.99/user Standard £14.99/user Premium £19.99/user Ultimate £24.99/user Ultimate 4000 minutes/month/user   30 day contract        8x8 offer a variety of "X-Series" plans. These plans are specifically tailored for small, medium and large businesses. Find out more about the benefits here: Unlimited calling to up to 47 Countries Auto attendant offers a digital receptionist UK phone number and direct dial extensions HD and secure voice calling iOS and Android softphone Team messaging and presence awareness Call recording offered as standard Up to 100 participant conference calling G Suite, Salesforce, Zendesk, & NetSuite Integration Listed on the New York Stock Exchange, 8x8 is a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide. Online support is available 24x7. Quick access to product and service support is provided via web, chat, or on the phone. 8x8 Virtual Office   X2 £18/user X5 £32/user X8 £45/user Unlimited International Calling   12 month contract Mitel offer 3 business VOIP services, "Essential", Premier" and "Elite". The benefits of these services are detailed below: Unlimited minutes per month* Audio conferencing for up to 100 participants Video collaboration for up to 24 participants Web conferencing (desktop sharing) for up to 100 participants Instant Messaging Softphone Outlook and G Suite Integration Mitel Teamwork / Business SMS Connect Telephony for Microsoft Mobile Apps Admin Portal Salesforce / CRM Integration Voicemail Transcription On-Demand Call Recording Always-On Call Recording Archiving Operator / Auto attendant Mitel is one of the world's leading, and best known, voice over IP providers. Nearly 2 billion calls are made over Mitel phone systems every day. Of these calls around 33 million users access their telephony using Mitel VoIP. Mitel have over 40 years of experience providing business communication solutions, more than 60 million users in 100 countries have entrusted Mitel with their communication needs. Gartner has recognised Mitel as a leader in Unified Communications. Mitel Cloud   Essentials From £13.59/user Premier From £17.84/user Elite From £23.79/user Unlimited Calling 12 month contract Gradwell offer 3 voip packages: "Single User", "Multi User" and a package with calls included. Gradwell has mixed rewiews and there are other providers which in our opinion offer better value for money. Here are the benefits of the Gradwell VoIP service: Reduced phone bills with a flat monthly fee Greater working flexibility Keep in touch with your customers wherever you are Free on-boarding service Voice menus, hunt call groups and voicemail-to-email services Reduction in multi-site costs – use our cloud-based system at all your business locations, with free calls between sites too It’s simple to use and quick to set up You can control your settings, users and call routing instantly online FREE calls within the Gradwell network Gradwell VoIP   Single User £5/user Multi-User £10/user VoIP + Calls £20/user 3000 Landline 1000 Mobile With VoIP + Calls 12 month contract   Lily Communications offer a hosted phone system called Lily Cloud. Lily Comms have been providing voice and data solutions to UK businesses since 2009. They are a medium sized VoIP provider with around 2500 customers. Here's what Lily say are the benefits of their VoIP service: Reliable service –full support from training to number porting, provisioning and 24/7 support from the leaders in IP Telephony End-to-end single solution –from handset to access to core network, you won’t get ‘caught in the middle’ Grow your sales with a bigger market opportunity –solutions for mobile and home workers to the enterprise Future proof –feature rich with a long-term unified communications roadmap Fixed and mobile integration –with extremely competitive on-net rates over a business grade network Price flexibility –differing price points to match all customer types (seats and hardware) Lily VOIP Custom Quote/user Unlimited Calling   12 month minimum contract Telappliant offer 4 types of VOIP provider services, Starter, Plus, Premium and Enterprise. Telappliant are a small VoIP provider based in London. Their online reviews are somewhat mixed. They describe the business benefits of their service as: Advanced+ call centre features Voicemail to Email Advanced Call Routing Virtual receptionist Music on hold Inclusive minutes Audio conferencing Call queuing Ring groups Unified communications Call recording Single user call monitoring CRM integration Advanced Statistics VoIP Office   Starter £4.99/user Plus £11.99/user Premium £17.99/user  Add on minutes/month/user 12/24/36 month contracts VoIP Studio have 3 different VOIP plans, "Pay As You Go", "National" and "International". VoIP studio are a small VoIP provider based in London. They describe the benefits of their service as:   No contracts - No lock-in. You can come and go as you please! 30 days free trial - Try the system for a whole 30 days before you buy Quick set up- Get up and running in ten minutes Reduced call rates- See cost savings of up to 30% on calls Free internet calls - Connect to other VoIP users at no cost Pay as you grow - Start small and add users at the click of a button 24x7 availability - Log in anywhere with our desktop and mobile client Great support- Stuck with something? We’re here to help CRM integration - Integrate with a range of CRM solutions No hardware - No OPEX and CAPEX for you to worry about VoIPstudio   PAYG £4.99/user National £9.99/user International £19.99/user 2000 minutes National/International 30 day contract  Voipfone offer 2 packages, Pay As You Go & Unlimited. Voipfone are a small UK VoIP provider based in London. They describe the benefits of their service as:   Call Queuing - Call Queuing is a sophisticated queuing system that allows you to queue multiple calls. Virtual Switchboard (IVR) - you can direct your customers to exactly the right person, extension or group of extensions.  Emergency Services Access - All Voipfone customers can call emergency services immediately on sign-up. We take your Safety seriously. PBX Call Groups - The group feature allows you to combine some of your extensions so that they ring together when called. PBX Extension Numbers - You can have up to 800 extensions on each account and each extension can be rung ‘internally. PBX Features - Every Voipfone account includes a very long list of sophisticated services and features. Voipfone   PAYG £1/user Unlimited £19.99/user  Unlimited calling option   12 month contract   CircleLoop offer 2 packages, Pay As You Go & Unlimited. The main features and benefits of CircleLoop are: CircleLoop offer a FREE trial albeit for only 7 days UK business VoIP service with UK based support Entry level price is low from £5/month 1 free phone number is included per user enabling direct dial Call logging and analytics is included in the monthly fee Good for international calling with phone numbers available for 80 countries You can use USB accessories such as headsets, speakers and handsets Calling plans to UK, USA, Canada & Ireland included Simple to transfer calls to other Company employees Conference calling via a secure PIN Softphone for iOS (Apple) and Android Call recording as a standard feature You may not have heard of CircleLoop. Nevertheless CircleLoop should not be dismissed. A relatively new entrant to the VoIP provider market they are growing fast due to the quality of their product and pricing. Being a UK Company, CircleLoop's product and support is focused on UK business users. The service is very user friendly and does not require technical knowledge to install and set up. CircleLoop PAYG £4.99/user Unlimited £9.99/user Unlimited calling to UK, USA, Canada, Ireland  30 day contract   Get an Amvia VoIP expert to help you compare all of these providers so that you can make an informed decision about which VoIP provider is right for your business. Click "Get VoIP" below to get started.  About Nathan Hill-Haimes . Nathan is an Investor & Co-Founder at Amvia, a serial telecoms entrepreneur, and inbound marketing expert. From his home in coastal North Devon, Nath works with a portfolio of technology, property & sports investments through his fund Croyde Bay Ventures. When he’s not working, Nath can usually be found surfing, mountain biking, or walking the North Devon Coast with Wilf his Working Cocker. Compare Fibre Internet Prices In Real Time At Your Location. Introducing AmviaSearch - The Fastest Way To Get The Best Business Fibre Deal Online . Subscribe Now . Get comparisons, reviews, the latest trends and prices for fibre internet, VoIP phone systems & IT security from Amvia. Related Posts:. Free Leased Line Quote Tool. Once you’ve decided a leased line is right for you... Read more 6 MIN READ Leased Line Checker. The faster speeds and added reliability that you g... Read more 7 MIN READ Best Phone and Broadband Deals for Business: What ... There are few services that can impact your busine... Read more 9 MIN READ Superior voice, data & business energy services – tailored to your needs, within your budget and designed with a flexible framework that grows with your business. Contact Info. 0333-733-8050 One North Bank, Sheffield S3 8JY [email protected] Mon - Fri 8:00 - 18:00 © Copyright Amvia Ltd. All rights reserved.
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Result 16
Title7 Best Small Business VoIP Services of 2022
Urlhttps://fitsmallbusiness.com/small-business-voip-service/
DescriptionAre you ready to find a new VoIP phone system for your small business? Here are the best VoIP for small business options to choose from
Date28 Oct 2021
Organic Position11
H17 Best Small Business VoIP Services of 2022
H2RingCentral: Best Overall Small Business VoIP Service
RingCentral
GoToConnect: Best VoIP Service for Optimized Audio & Video Conferencing
GoToConnect
Nextiva: Best Small Business VoIP Service for Workflow Automation
Nextiva
8×8: Best Small Business VoIP Service for International Calling
8x8
Vonage: Best Small Business VoIP Service for a La Carte Pricing
Vonage
Phone.com: Best Small Business VoIP Service for Metered Plans
Phone.com
Ooma: Best Small Business VoIP Service for Solopreneurs
Ooma
How We Evaluated the Best Small Business VoIP Services
Bottom Line
H3What We Like
What's Missing
RingCentral Pricing*
RingCentral Features
What We Like
What's Missing
GoToConnect Pricing*
GoToConnect Features
What We Like
What's Missing
Nextiva Pricing*
Nextiva Features
What We Like
What's Missing
8x8 Pricing*
8×8 Features
What We Like
What's Missing
Vonage Pricing*
Vonage Features
What We Like
What's Missing
Phone.com Pricing*
Phone.com Features
What We Like
What's Missing
Ooma Pricing*
Ooma Features
25% of Overall Score
25% of Overall Score
25% of Overall Score
25% of Overall Score
H2WithAnchorsRingCentral: Best Overall Small Business VoIP Service
RingCentral
GoToConnect: Best VoIP Service for Optimized Audio & Video Conferencing
GoToConnect
Nextiva: Best Small Business VoIP Service for Workflow Automation
Nextiva
8×8: Best Small Business VoIP Service for International Calling
8x8
Vonage: Best Small Business VoIP Service for a La Carte Pricing
Vonage
Phone.com: Best Small Business VoIP Service for Metered Plans
Phone.com
Ooma: Best Small Business VoIP Service for Solopreneurs
Ooma
How We Evaluated the Best Small Business VoIP Services
Bottom Line
Body7 Best Small Business VoIP Services of 2022 WRITTEN BY: Corey McCrawPublished October 28, 2021Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative. This article is part of a larger series on VoIP. Related Articles VoIP Best Small Business Phone Systems Ooma Alternatives Best Business Cell Phone Plans 8×8 vs Nextiva Nextiva vs Vonage Best RingCentral Alternatives Best GoToMeeting Alternatives Best Small Business VoIP Apps Best join.me Alternatives Best Services for VoIP International Calls VoIP vs Virtual Phone Systems The History of VoIP Business voice-over-internet-protocol (VoIP) services allow your team to communicate and collaborate virtually and track customer and prospect interactions. Providers of the best VoIP for small business offer affordable plans, thoughtful feature sets, and easy-to-use phone systems. This enables small companies and entrepreneurs to quickly set up new numbers or port existing ones for a seamless transition to VoIP. According to our research, the best VoIP for small business owners include: RingCentral: Best overall small business VoIP services for companies wanting a unified communications system built to scale with them as they grow GoToConnect: Great VoIP option for teams needing a reliable phone service with robust video conferencing capabilities, but don’t need more extensive integrations or call management functionality Nextiva: Best VoIP provider for stable organizations looking for an easy-to-use service with tools to automate workflows they can partner with for an extended period of time 8×8: Best small business VoIP services for companies seeking unlimited international calling plans Vonage: Best small business VoIP service for teams wanting flexible, a la carte plans and pricing Phone.com: Top choice for VoIP services for organizations that prefer metered subscriptions Ooma: Best VoIP services for small businesses and solopreneurs needing a robust yet affordable solution RingCentral: Best Overall Small Business VoIP Service. RingCentral. Overall Score: 4.75 OUT OF 5 What We Like. Toll-free minutes come with all subscriptions User-friendly drag-and-drop visual editor for the auto-attendant RingCentral provides a robust training platform for users and administrators What's Missing. Single sign-on (SSO) is only available with upper-tier plans, whereas it’s a standard feature on all GoToConnect packages While easy to use, the sheer number of features makes VoIP setup more complex than other services Entry-level plan doesn’t include video meetings, so you’ll need to use the free RingCentral Meeting app or another tool RingCentral Pricing*. Essentials: $29.99 per user, per month for a local or toll-free number, unlimited calls and short message service (SMS) in the U.S. and Canada, and 100 toll-free minutes Standard: $37.99 per user, per month for unlimited internet fax, video meetings with 100 participants, unlimited audio conferencing with 1,000 attendees, and 1,000 toll-free minutes Premium: $44.99 per user, per month for 200 video conference participants, automatic call recording, advanced call handling features, and 2,500 toll-free minutes Ultimate: $59.99 per user, per month for unlimited cloud storage, device status reports and alerts, and 10,000 toll-free minutes Free trial: 30 days Check out RingCentral *Pricing is based on two to 20 users. Save up to 33% with an annual prepayment and receive volume discounts for 100 or more users. RingCentral unifies business communication and collaboration on a single platform. Your team can use desktop or mobile devices to answer calls, message co-workers, and share documents. Its frequent updates and comprehensive feature set make RingCentral the clear winner for the best VoIP services for a small business. Since its founding in 1999, RingCentral has been an innovator in the history of VoIP. It has recently upgraded many features to support virtual work, including a picture-in-picture mode and team huddle spaces. However, RingCentral offers fewer toll-free minutes compared to Nextiva, and its feature-rich platform may be unnecessary for a solopreneur. A solo business owner may prefer an Ooma personal or business plan or another RingCentral alternative. RingCentral Features. Team huddle: RingCentral’s huddle spaces let your employees and outside collaborators, including clients and contractors, meet spontaneously in a persistent audio or video call. People can come and go throughout the day, mimicking the traditional office environment. Picture-in-picture mode: For mobile phone and tablet users, a video meeting may prevent you from accessing other messages and documents because if you move away from the video, it logs you out. RingCentral’s picture-in-picture mode eliminates this problem by letting users stay in the conversation while working in the background. Video overlay: Presentation mode lets you share your screen and superimpose your video feed anywhere on the screen, so it feels like you’re presenting in person. It helps you personalize presentations and keep attendees focused. GoToConnect: Best VoIP Service for Optimized Audio & Video Conferencing. GoToConnect. Overall Score: 4.64 OUT OF 5 What We Like. All subscriptions support calling via desk phones, mobile and desktop apps, and browsers GoToConnect automatically adjusts bandwidth, making it easier for remote teams with varying internet speeds to participate Supports up to 250 video meeting participants compared to 200 with RingCentral What's Missing. More expensive than 8x8 and Phone.com Basic plan lacks toll-free minutes and limits video conferences to 40 minutes Toll-free and vanity numbers only available as an add-on feature GoToConnect Pricing*. Basic: $24 per user, per month for unlimited calling, texting via SMS and multimedia messaging (MMS), 40-minute video calls with four people, and call routing Standard: $29 per user, per month for unlimited call queues, 150 video conference attendees, 25 simultaneous webcams, and unlimited auto-attendants Premium: $39 per user, per month for 250 video participants, call monitoring, advanced analytics, and contact center tools for agents and admins Free trial: 14 days Check out GoToConnect *Prices are based on two to 10 users, with additional price breaks for 11, 21, 51, and 101 users. You save up to 12% with an annual prepayment. GoToConnect is a LogMeIn product offering business voice, video, and messaging services. LogMeIn replaced join.me with GoTo products for web collaboration, but several join.me alternatives exist. Although GoToConnect lacks some features found with RingCentral, such as whiteboarding, RingCentral’s entry-level plan doesn’t include video. The GoToConnect Basic plan supports unlimited 40-minute video meetings, but only for up to four people. We name it as best for video conferencing since the Standard and Premium plans offer advanced video features at an affordable monthly cost. If this is important to you but GoToMeeting isn’t right for your business, check out the best GoToMeeting alternatives. GoToConnect makes it easy to schedule recurring meetings, add co-organizers, and switch to a video call from audio or chat with one click. For small business owners, GoToConnect is a flexible, all-in-one system at an affordable price point. GoToConnect Features. Screen sharing: Keep your team in view on the webcam gallery while you share your screen from a desktop, laptop, tablet, or cell phone. The drawing tools allow you to edit, modify, and markup documents together in real time. Bundled plans: With GoToConnect, you bundle other tools for significant savings. For instance, for only $5 more per user, per month, you can add the password manager, LastPass, online event tool, GoToWebinar, and premium onboarding. The webinar tool comes with many engagement tools, including polls and surveys. Public branch exchange (PBX) tools: All GoToConnect versions come with dozens of general and advanced VoIP features, such as visual voicemail, call flip, presence monitoring, hold music, and a dial-by-name directory. Nextiva: Best Small Business VoIP Service for Workflow Automation. Nextiva. Overall Score: 4.59 OUT OF 5 What We Like. Unlimited internet fax on all Nextiva packages Free professionally recorded voice greetings, one or three depending on plan Excellent for companies with multiple locations because even the entry tier lets you set 911 addresses for different sites What's Missing. Entry-level plan doesn’t support audio conference calls, group video meetings, or mobile SMS/MMS texting Nextiva costs more for companies with fewer than five employees compared to GoToConnect or 8x8 Nextiva’s mobile app is less functional and user-friendly than RingCentral Nextiva Pricing*. Essential: $30.95 per user, per month for unlimited calling in the U.S. and Canada, one recording, unlimited one-to-one video, 1,500 toll-free minutes, and Outlook and Google contact integrations Professional: $35.95 per user, per month for unlimited group video with 250 participants, audio conferencing with 40 attendees, 3,000 toll-free minutes, and 250 call pops Enterprise: $45.95 per user, per month for unlimited audio participants, 12,500 toll-free minutes, unlimited call pops, three recordings, and voice analytics Ultimate: $75.95 per user, per month for 12,500 toll-free minutes, three recordings, surveys and analytics, and branding tools Free trial: 30 days Check out Nextiva *Pricing is based on one to four users, with volume discounts available when adding five, 20, or 100 users. Save additional money with an annual prepayment. Like RingCentral, Nextiva is considered to be one of the more robust business phone providers in the market today. However, while much of RingCentral’s versatility is due to its extensive offerings of third-party integrations that benefit growing teams, Nextiva’s feature set is better suited for established teams who don’t want to automate sales and service tasks with third-party tools. It also is less expensive as long as you are willing to sign an extended contract. In addition, while all the best small business VoIP providers on our list let you record phone and voicemail greetings as part of an auto-attendant system, only Nextiva includes at least one free professionally recorded voice greeting in most plans. To make it even easier, all you have to do is supply the script, select the voice talent and language, and Nextiva handles the rest. Nextiva provides a local and toll-free number with every subscription, and plans come with 1,500 to 12,500 toll-free minutes. In comparison, GoToConnect charges an extra fee for toll-free numbers, and neither RingCentral nor GoToConnect offer toll-free minutes on the entry-level package. Explore our guide on Nextiva to learn if it’s a possible solution for your business. Nextiva Features. Voice recordings: Along with the free recording(s) included, you can purchase extra ones for $50 for 50 words. Support your brand and improve caller experiences by ordering professionally recorded voice greetings for special promotions for callers to listen to while on-hold or time-specific messages, such as the holidays or after hours. Automation tools: Nextiva offers various automated features for your sales and service teams, allowing them to prioritize callers instead of follow-up tasks. For example, your team will get an alert if a ticket hasn’t been replied to. Assign tasks to team members, send them reminders, and even automatically enroll customers in your email campaigns. Customer management: You’ll appreciate built-in tools that enhance the customer experience, such as instant customer insights and advanced ticket management. Both let you view all customer interactions and search for important details. Learn more about how Nextiva compares to RingCentral in our head-to-head matchup. 8×8: Best Small Business VoIP Service for International Calling. 8x8. Overall Score: 4.45 OUT OF 5 What We Like. Unlimited cloud media storage available with all X-series packages Entry-tier plan supports meeting recording and transcription X-series international calling packages allow unlimited calls to nearly 50 countries What's Missing. The 8x8 Work app isn’t as user-friendly as RingCentral’s mobile app Although 8x8 is a top-notch provider, its website and resources aren’t user-friendly, making it harder to pick the right plan or set up a VoIP system Live customer support isn’t available for 8x8 Express users 8x8 Pricing*. Express: $12 per user, per month for unlimited voice, video, and SMS texting in the U.S. and Canada, an auto-attendant, on-hold music, and intelligent call routing X2: $32 per user, per month for unlimited calling to 14 countries, 30 days of media storage, unlimited internet fax, and call activity analytics X4: $57 per user, per month for unlimited calling to 47 countries, media storage for 130 days, and supervisor analytics X6: $125 per user, per month for contact center software, 30 days recording storage, skills-based routing, and post-call surveys X7: $138 per user, per month for multi-channel contact center features, including email, chat, and social media X8: $175 per user, per month for advanced contact center analytics, a predictive dialer, and speech analytics Free trial: 30 days Check out 8x8 *Pricing is based on a monthly payment. Save up to 25% on X-Series plans by prepaying yearly. 8×8 provides a full unified communications (UC) platform with international calling to 47 countries. Although GoToConnect offers plans with calling to 52 countries, its unlimited plan doesn’t include mobile numbers and only covers specific area codes within those regions. In contrast, 8×8’s coverage extends countrywide, so you don’t get unexpected charges on your phone bill. Likewise, 8×8 also offers the cheapest entry-level phone plan with an auto-attendant, visual voicemail, and audio or video conferencing for up to 100 participants. 8×8 also recently upgraded its X-Series plans, allowing you to connect with up to 500 active participants. Each attendee can share their screen, share video, and present. However, 8×8 doesn’t offer toll-free minutes with its plans, whereas Nextiva does. Learn how these two providers stack up by reading our 8×8 versus Nextiva review. 8×8 Features. International presence: Along with international calling, 8×8 offers phone numbers in more than 120 countries, even if you don’t have a physical location there. Your global customers can call a local number or international toll-free number and reach your team. Plus, 8×8 services support 46 languages. Inline replies: 8×8 comes with a unique feature that lets you reply without opening your 8×8 Work app. Instead, you send a quick message from your iOS notification screen. Moderation controls: Handle large conferences with advanced controls, such as a participant lobby, custom attendee permission, a meeting lock, and the ability to delegate hosting duties. Vonage: Best Small Business VoIP Service for a La Carte Pricing. Vonage. Overall Score: 4.13 OUT OF 5 What We Like. All subscriptions support more than 20 software integrations through the Vonage App center Vonage supplies business phone numbers in more than 50 countries Tons of powerful and unique add-ons, including smart numbers that integrate with bot-enabled workflows What's Missing. Limited information about how plans compare online, so you may need to talk to a sales rep to see which one is right for you Add-on features end up costing more monthly than services through another provider Free business number isn’t included unless you commit to a one-year plan Vonage Pricing*. Mobile: $19.99 per user, per month for unlimited calling, SMS texting, team messaging, and mobile and desktop apps Premium: $29.99 per user, per month for unlimited video meetings with 100 participants, multi-level auto-attendant, customer relationship management (CRM) integrations, and desk phone compatibility Advanced: $39.99 per user, per month for 15 hours of on-demand call recording, visual voicemail, and call groups Free trial: 14 days Check out Vonage *Pricing is based on one to four users, but volume discounts apply when adding five or 20 users. In addition, a free business phone number comes with an online purchase and a one-year commitment. If you want VoIP services that are ideal for your small business but don’t want a bunch of features you don’t use, Vonage is a good option. It offers plans with more than 50 VoIP features along with various add-ons, allowing you to customize your phone system. Add-on pricing starts at $2.99 for a spam shield, and includes other options, like call recording, visual voicemail, information technology (IT) services or a conference bridge. Like RingCentral, Vonage’s entry-level plan doesn’t support desk phones. Instead, consider GoToConnect, which works with more than 180 office phone systems, including Yealink. On the other hand, if you want a toll-free number and minutes, Nextiva could work better. Check out our expert review to compare Nextiva and Vonage. Vonage Features. Call continuity: Vonage offers a standout feature that lets you continue your phone conversation even if your internet or electricity goes out. If a call abruptly ends, Vonage automatically directs your caller to a backup number. Add-ons: There are dozens of add-ons available per user or for your whole company. The most popular options include spam shield, visual voicemail, conference bridge, and call recording. For example, for an additional $49.99 per month, you can automatically record all company calls. Vonage also provides application programming interfaces (APIs) for cloud or on-premise solutions. Artificial intelligence (AI) virtual assistant: The artificial intelligence (AI) tool is an excellent add-on for small businesses. Create scripts to assist customers with basic questions, then the assistant uses natural language understanding (NLU), machine learning, and natural language processing (NLP) to analyze customer interactions and sentiment. Phone.com: Best Small Business VoIP Service for Metered Plans. Phone.com. Overall Score: 4.03 OUT OF 5 What We Like. Ability to mix and match metered and unlimited plans All plans support up to 300 audio participants, whereas Nextiva only allows 40 people on its Professional package Choose from vanity, toll-free, and local phone numbers on all plans What's Missing. The Phone.com user interface (UI) is less intuitive and modern-looking compared to systems like GoToConnect Some users say call recording quality isn’t as good as the actual audio calls Metered plan doesn’t work on IP desk phones Phone.com Pricing*. Basic Users: $12.99 per user, per month for 300 pooled minutes, 1,000 pooled text messages, 10 video conferencing participants, and mobile and web apps Plus Users: $19.99 per user, per month for unlimited minutes and text messages, 25 video conference participants, and video recording Pro Users: $29.99 per user, per month for CRM integrations, call analytics, 100 video meeting participants, recording transcription, and whiteboarding Money-back guarantee: 30 days Check out Phone.com *Pricing based on monthly payments for one to four users. Save up to 20% with annual prepayment and get additional discounts when adding five, 10, or 25 users. Phone.com is the only provider on our list of the best VoIP for small business providers offering a metered plan. Like 8×8, you can mix and match packages, allowing you to choose unlimited versions for high-volume users and metered plans for everyone else. You can also buy extra shared minutes, starting at $18.50 for 500. Plus, all packages come with an automated attendant and call logs. Although Phone.com is an affordable alternative to other services, it lacks deep integrations. If you want to connect your customer relationship manager (CRM) or help desk tools, look at RingCentral or GoToConnect. Phone.com Features. Affordability: Phone.com is the least expensive provider when adding five or more users. The metered plan cost drops to $8.99 for 25 or more users, compared to $12 for 8×8 Express. Likewise, the top tier plan ranges from $21.99 to $29.99 compared to more than $30 for other business VoIP services. Add-ons: Although Phone.com doesn’t offer as much variety as Vonage, you can add inbound faxing, a shared line for common areas, and call recording. It also features a live receptionist to answer your overflow or after-hours calls for $90 per month. Video conferencing: Phone.com subscriptions let you have unlimited video meetings with up to 100 participants for any length of time. You can share your screen and documents, chat during the session, and even livestream to YouTube with the Pro package. Ooma: Best Small Business VoIP Service for Solopreneurs. Ooma. Overall Score: 3.89 OUT OF 5 What We Like. Basic personal plan comes free with device purchase and includes 5,000 outbound calling minutes All business packages include a conference bridge, which is an add-on feature with other providers Ooma connects with your smart home devices, like Amazon Echo and Google Nest What's Missing. Personal plans require an investment of $99 for the Ooma Telo hardware Business plans are pricier than 8x8 Express or the metered Phone.com package Ooma home mobile apps receive less positive ratings than the Ooma office app Ooma Pricing*. Ooma Basic: Buy an Ooma device and pay no monthly fee for calling in the U.S., voicemail, call waiting, and call hold Ooma Premier: $9.99 per month plus the purchase of an Ooma device for expanded free calling to Canada and Mexico, two phone numbers, and three-way conference calling Ooma Office: $19.95 per user, per month for unlimited calling and SMS texting, a virtual receptionist, call flip, and on-hold and transfer music Ooma Office Pro: $24.95 per user, per month for video conferencing, call recording, voicemail transcription, and enhanced call blocking Ooma Enterprise: $27.99 per user, per month for attended transfer, advanced call flows, hotdesking, and call monitoring Ooma Enterprise Call Center: $49.99 per user, per month for time-of-day routing, call flow editor tool, and intelligent call routing Money-back guarantee: 30 days for Ooma Office and Office Pro Free trial: Basic personal plan comes with a 60-day free trial of Ooma Premier Check out Ooma *Enterprise plans require a contract. Ooma differs from other small business VoIP systems because you can use the Basic plan free, without a monthly fee, by purchasing equipment. Ooma also provides packages for small businesses and enterprises, including contact center services. Like other VoIP services, the business versions also work on your cell phone, making it possible to reduce the number of business cell phone plans your business needs. While personal plans lack business features like call routing and call recording, they could be ideal for solopreneurs needing a home office phone line. By buying an Ooma Telo, you can eliminate your monthly phone bill and simply pay monthly taxes and fees on the VoIP services. However, personal plans don’t include advanced analytics. For more usage details, consider a business plan or one of the best Ooma alternatives. Ooma Features. Online portal and call logs: Set up your phone preferences and view a list of inbound and outbound calls from your online portal. From here, it’s also possible to listen to voicemail. Home devices: Ooma offers three devices for residential plans. Ooma Telo is hardwired to your router, whereas Ooma Telo Air connects wirelessly to your internet. The third option runs over a cellular network, making it an excellent choice for those with sporadic home internet. Phone numbers: The Basic plan comes with one local phone number in your choice of ZIP code. Choose the Premier package to get two numbers or pick a business plan to select a toll-free or local number. How We Evaluated the Best Small Business VoIP Services. The best business phone systems for VoIP come with all the tools your company needs for inbound and outbound calling while offering a range of plans to suit your budget. We reviewed various small business VoIP services based on the types and cost of subscription plans and available features, such as mobile and desktop apps. With a score of 4.75 out of 5, RingCentral is the clear winner for the best VoIP for small business. It provides top-rated mobile apps, unlimited calling and texting in the U.S. and Canada, and voicemail-to-text. Plus, it can scale with advanced features as your small business grows. RingCentral offers four plans and a 30-day free trial for up to five users. Visit RingCentral Learn how we evaluated the best small business VoIP services by clicking on the tabs below: Breakdown Pricing General Features Advanced Features Expert Score 25% Pricing 25% General Features 25% Advanced Features 25% Expert Score 25% of Overall Score. Cost is often the determining factor when choosing the best small business VoIP provider. We examined the cost of VoIP services for various plans and types of discounts offered, such as lower annual pricing. We also reviewed the length of free trials and determined which providers offer a free version. 25% of Overall Score. We looked for the most-desired small business VoIP features, including mobile and desktop apps, voicemail, and short message service texting (SMS). Plus, we looked for services that come with an auto-attendant and conference calling options. 25% of Overall Score. We explored popular and niche features for different use cases, such as international calling and video calling. We also checked out which providers offer toll-free numbers, voicemail transcription, and integrations. 25% of Overall Score. We calculated our expert score by assessing standout features and overall value for the money. We also considered user reviews and our personal use of the service to determine ease of use and the popularity of the best small business VoIP services. *Percentages of overall score Bottom Line. The best small business VoIP services provide a unified platform for voice, video, and chat. They also come with apps so your team can communicate and collaborate using any device. Both VoIP and virtual phone systems help your company improve customer experiences using features like virtual receptionist and professional greetings. RingCentral is the best VoIP for small business. It offers local, international, and toll-free numbers, and all subscriptions include toll-free minutes. RingCentral continually updates its features, ensuring that your team can access the latest tools for virtual meetings. Get started today by signing up for a 30-day free trial. Visit RingCentral About the Author. Corey McCrawCorey McCraw is a staff writer at Fit Small Business who covers VoIP and Unified Communications. Before his time at FSB, Corey was a senior tech reporter at GetVoIP. Corey has a background in marketing, tech writing, and corporate communications. In the past, Corey has worked with numerous brands across a variety of verticals and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative. Affordable VoIP for Small Businesses Toll-free & local numbers, conferencing, mobile app, and more Visit RingCentral No, thanks. Join Fit Small Business ×
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Result 17
Title7 Best VoIP Providers for Small Business 2022 | Startups.co.uk
Urlhttps://startups.co.uk/phone-systems/best-voip-providers-and-phones-uk/
DescriptionFind the right VoIP provider for your small UK business with our in-depth review of the top providers in 2022. Let the research commence
Date
Organic Position12
H1Best UK VoIP Providers for Small Businesses in 2022
H2The top UK VoIP providers: an overview
The best VoIP providers UK: a deep dive
Choosing a VoIP provider: our top tips
Will my VoIP provider supply phone handsets?
Next step: roundup and comparison of the best VoIP providers
H3In this article, we will cover:
Features
Verdict
Features
Verdict
Features
Verdict
Features
Verdict
Features
Verdict
Features
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Related Articles
H2WithAnchorsThe top UK VoIP providers: an overview
The best VoIP providers UK: a deep dive
Choosing a VoIP provider: our top tips
Will my VoIP provider supply phone handsets?
Next step: roundup and comparison of the best VoIP providers
BodyBest UK VoIP Providers for Small Businesses in 2022 Find the right VoIP provider for your small business with our in-depth reviews and recommendations. Ross Darragh December 20, 2021 20 min read About us . Startups was founded over 20 years ago by a serial entrepreneur. Today, our expert team of writers, researchers, and editors work to provide our 4 million readers with useful tips and information, as well as running award-winning campaigns. In 2020, we helped nearly 2,000 readers find the right telephone system for their business, and our aim is to continue this trend by offering reliable, accurate support and advice to startups everywhere. This article was co-authored by: Ross Darragh Writer Robyn Summers-Emler Grow Online Editor Our independent reviews and recommendations are funded in part by affiliate commissions, at no extra cost to our readers. The last thing you want to do is waste time and money setting up a VoIP phone system that won’t fit the needs of your business, especially after the difficulties small businesses have faced during the pandemic. The last 18 months have made it clear that communications between team members, working remotely or not, is more vital than ever.Based on our in-depth research, the best VoIP provider for small businesses is bOnline. It offers a feature-filled, small business-centric service that includes an in-depth reporting dashboard and a preset call flows editor – all at a reasonable price compared to other top providers.But the important question is, regardless of bOnline’s title as our best VoIP provider, is it the right choice for your business?It isn't the only game in town – RingCentral and 8×8 also have fantastic VoIP solutions. For a handy price comparison, we recommend taking a moment to get personalised VoIP pricing quotes for your business. This service is free, takes just minutes, and there are zero obligations on your part.Or, if you want to carry out further research, read on for our review of the best VoIP providers. We’ll also give you some top tips on choosing the service most suited to your business’s needs, and explain the benefits of using a VoIP phone system. Compare VoIP Telephone System Quotes Do you already have a VoIP Phone System? Yes No It only takes two minutes In this article, we will cover: . The top UK VoIP providers: an overview The best VoIP providers UK: a deep dive Choosing a VoIP provider: Our top tips Will my VoIP provider supply phone handsets? Next step: roundup and comparison of the best VoIP providers The top UK VoIP providers: an overview. According to our expert research, the top VoIP service providers in the UK are: bOnline RingCentral Lily Communications 8×8 Berry Dialpad 4ComWhether you’re searching for the best support, pricing, scalability, or more, we’ve profiled each of these top VoIP providers for small UK businesses to help you find the best match for your priorities.We've assessed their different offerings, highlighting the features, prices, and pros and cons of each. If you'd like a more specific idea of how much a VoIP phone system could cost your business, you can check out our dedicated VoIP costs page. But for now, we’ll speed things up with a general overview of each provider:VoIP providerBest forCheapest packagebOnlineSmall businesses wanting tailored, affordable service plans offering excellent all-round features£5 per user/month (pay as you go)RingCentralSmall businesses with teams who need unified communications to collaborate with ease£7.99 per user/monthLilySmall businesses that are new to VoIP phone systems, and/or require dedicated customer supportPricing unavailable - bespoke quotes only8x8 Small businesses looking to scale in the future£8 per user/monthBerrySmall businesses wanting to customise their phone system with multiple featuresPricing unavailable - bespoke quotes onlyDialpadSMEs with sales departments, who need to provide coaching and feedback to their employees using live call coaching features£12 per user/month4ComSmall businesses who want the flexibility of no fixed costs or set pricesPricing unavailable - bespoke quotes onlyYou can compare leading UK VoIP providers using our custom built comparison toolPricing is correct as of 24th August 2021 The best VoIP providers UK: a deep dive.    Cost:Pay as you go = £5 per user/monthUnlimited = £9 per user/monthUnlimited calling & video = £16 per user/month bOnline has received countless telecoms business awards in recent years. It champions itself as the UK’s number one small business VoIP provider – and we definitely agree. This VoIP software provider has already helped support over 50,000 small UK businesses, with 1,800 businesses added monthly – a testament to its growth and popularity.Features. So, what makes bOnline so great? For one thing, it offers 50+ features – including unlimited calling, a reporting dashboard, a digital phone line, and a mobile app. You’ll also be able to try out the service free for 30 days. The reporting dashboard is a unique bOnline feature that some providers don’t offer, or offer only on a premium plan (which isn’t cost effective for small businesses). It uses infographics and processes real-time data, so you can interpret insights and make business decisions based on call volumes and durations.You can also preset call flows, a function offered only by bOnline. This allows you to customise call flows to your business, directing customers through the appropriate contact channels. This feature is especially handy if you don’t have an existing PBX system, auto-attendant, or receptionist.You can set up the bOnline VoIP hosted system in just two minutes, with no engineers, installations, or IT buffs required (a piece of cake compared to 4com and Lily, both of which have lengthy onboarding processes that can take weeks).Verdict. For us, bOnline wins the title of best VoIP provider for small businesses because it is built specifically for smaller operations. In the larger picture of telecoms companies, bOnline doesn’t have the operational capacity and technical ability of 8×8 or RingCentral. But we write reviews for startups and small business owners – and bOnline is the best product for our readers. Pros: Free 30-day trial so you can see what the service has to offer Comprehensive CRM integrations with Salesforce AND Hubspot Insightful, easy-to-interpret reporting dashboard to help you identify call trends Unlimited calling option at £9 per month/per user is a great price for the 50+ features you get Brilliant customer service – it’s the only micro business-focused telecoms company rated ‘Excellent’ on Trustpilot Price match guarantee Cons: Not suitable for medium to large-sized businesses – so be aware of this if planning to scale and grow exponentially   Cost:Essentials = £7.99 per user/monthStandard = £14.99 per user/monthPremium = £19.99 per user/monthUltimate = £24.99 per user/month RingCentral MVP has made a big name for itself in the VoIP phone system industry over recent years. It’s a unified business communications product centred around facilitating collaboration and making workflows more streamlined and efficient. You can message, video and phone on any smart device seamlessly, whether that be a mobile, tablet or desktop.Features. RingCentral’s essential plan comes with 100 inclusive outbound minutes per user/per month as standard, and at only £7.99 per month, it’s a fairly competitive price for what you get. The service can be integrated with hundreds of apps, including Microsoft 365, Salesforce and Google. Keep in mind that integration with Salesforce and Zendesk is only available with the premium plan.Features on the standard and premium plans include call management (auto-attendant), high-definition voice, and quality of service reports that are great for measuring employee performance. 24/7 customer support is included with all four plans, and the premium plan even comes with a dedicated account manager.Verdict. Despite RingCentral boasting 24/7 support on all of its plans, customer satisfaction levels are relatively low on review sites like Trustpilot, as technical support isn’t the best and resolution times are often slow. But this is largely due to RingCentral’s popularity, and if you can grasp the app, with its easy-to-use interface and simple functionality, you won’t need much support anyway. Pros: Out-of-the-box integrations with Salesforce, Google, Microsoft, and more 50+ features, including, auto-attendant, and call recording Supports a wide range of desktop VoIP phones from vendors such as Cisco, Polycom, and Yealink if you’ve already got handsets Can integrate with existing PBX systems Cons: RingCentral Essentials package is very stripped back feature-wise, and doesn’t include unlimited audio and video meetings Customer support isn’t great – long resolution times for some technical issues Want to quickly compare bespoke quotes from the best providers in the UK? You're already sold on VoIP phone software for your company, but now you just need to ensure you get the best possible deal for your small business, as the last thing you want is to be tied into an expensive contract with a poor provider.This is where we come in. Our free comparison tool will match you with the right provider for your company’s needs, providing you with direct VoIP provider quotes that you can easily compare.All you have to do is fill out a few details, and we will take care of the rest. Cost:Doesn't publish set price plans, instead provides personalised quotes after assessing business needs Lily Comms supplies over 2,500 businesses across the UK with its award-winning VoIP communications system. Its on-premise VoIP solution enables businesses to adopt a hybrid phone system, meaning they can use their analogue system alongside an internet-based cloud phone system – giving them the best of both worlds.Features. Lily offers a brilliant hosted VoIP system, with monthly savings of 30-60% if you’re switching from older ISDN or analogue lines. Its VoIP offering comes with a range of features, including call recording, auto-attendant, personalised messages, and the Collaborate platform. Collaborate is an all-in-one unified communications app included free with your VoIP service, and is ideal for teams needing to collaborate frequently – it offers voice calls, video conferencing, instant messaging, file sharing and more, all in one place.Verdict. With a solid five star Trustpilot rating, Lily Communications is a reliable provider that puts a focus on its relationships with its customers. It's up there as the best provider for customer support, promising a maximum four hour response time for any major fault, and providing a dedicated account manager to support you through, from the setup process to any issues/queries further down the line. Pros: 24/7 support options Dedicated account manager for great customer relationship management Fairly priced – 86% of Lily customers have saved money Microsoft Outlook integration for email Designed to scale – with specific packages suited for businesses of varying sizes Cons: Pricing is only available on request Customer reviews say setting the system up can take some time Up to a 16 hour wait time for minor faults On-premise or hosted VoIP? On-premise VoIP solutions are more expensive than cloud-based VoIP solutions, and usually require either an in-house or outsourced IT team for maintenance. The upside of on-premise VoIP providers is that they can design you a phone system that fits your exact requirements – meaning they're great for niche communication setups. And because you have your own dedicated server, on-premise solutions are even more secure than cloud-based shared server solutions. Cost:Express = £8 per user/monthX2 = £19 per user/monthX4 = £36 per user/month 8×8 is an established, reputable player in the telephone systems game, and its highly flexible X Series offers UK small businesses plenty of scalability. Plus, at just £8 per user per month, 8×8 Express is one of the cheapest phone system packages out there.Features. Businesses using 8×8 VoIP services can take advantage of features like auto-attendant, voicemail to email, and unlimited video conferencing – all available on the Express plan. Once you outgrow the Express package, you can easily upgrade to 8×8's X2 and X4 packages. These are particularly ideal for businesses that have international clients, with package prices including unlimited calling to 14 and 47 countries, respectively. Those who are looking for a unified communications platform are well serviced by the X2 package, while businesses that rely heavily on performance analytics may want to look into the X4 package. Businesses that opt for the X2 and X4 packages could also benefit from contact centre integration, which is great for small customer-centric businesses with the potential to scale.Verdict. 8×8 is an expert in creating VoIP phone systems for a huge array of industries. This VoIP provider also has many different hardware leasing options, making it easy to create a phone system that keeps up with your requirements for both physical and virtual technology. It is an incredibly reliable and reputable company, and offers the best scalable VoIP solution for small businesses by far. Pros: Advanced call management allows you to direct calls to the right resources during business hours. Outside of business hours, you can route calls to voicemail or to alternate resources Branded Video Conferencing lets you project a professional image to your customers. Customize the entire experience with your background of choice, your logo, and a vanity URL for your meetings Free trial for the first month lets you decide if 8x8 is the right service for your business before committing Cons: Technical support can be slow at times (according to customer reviews on G2 and Trustpilot) – so don’t expect rapid same-day response times VoIP phones and other hardware are not included in the monthly price We get it, there are plenty of providers offering similar products, and it can be a pain reading through reviews and analysing comparison tables... So why not answer a few simple questions about your business using our incredible comparison tool, which will tailor your specific needs to the best VoIP phone providers available.You'll receive bespoke quotes and additional product information to make it easier to select your best-fit provider. Plus, it only takes a minute.   Cost:Doesn't publish set price plans, instead provides personalised quotes after assessing business needs Features. Berry’s award-winning VoIP system, iPECS cloud, offers a modifiable, flexible product for small businesses. Add and remove users with ease, and be supported with out-of-the-box features like Auto Attendant, ACD, Hunt Group, Pick Up Group, Paging Group, Voicemail, Voicemail to Email, and Music On-Hold.Although it’s not as tech-forward as RingCentral, Berry has yards on its competitors in terms of customer support – it’s beaten only marginally by Lily Comms in this department. Choosing Berry as your VoIP provider will give you not only an abundance of features and dedicated support, but also reports and analytics to measure performance and quality of service. With competitors like 8×8 and RingCentral, you typically have to pay extra for reports like these.Verdict. Berry offers a very collaborative system, with instant messaging, screen sharing, and video included, but you’ll need to pay extra for a unified communications solution. And even if you do shell out, it will fall short of the quality and functionality offered by other competitors. Berry also lacks the integration capabilities of bOnline. However, the amazing support provided and features included make it easy to look past the basic iPECS desktop and mobile app interfaces. Pros: Flexible, business-specific pricing means you won’t be overcharged for a service you don’t fully utilise 24/7 support with a dedicated account manager is great for customers new to VoIP systems Comprehensive call reporting and analytics come included with your plan Cons: Have to pay extra for a unified comms solution, which isn’t as functional or efficient as other competitors’ products Limited integrations – no CRM systems or Zendesk    Cost:Standard = £12 per user/monthPro = £20 per user/monthEnterprise: Bespoke quote Dialpad is a VoIP provider best suited for softphones. Although you can attach it to hardware, the software-savviness and innovation behind this service is what makes it so attractive for small businesses.Features. When we talk about software innovation, we mean the fact that Dialpad’s entire cloud-based platform is powered by AI. The voice intelligence software that comes with Dialpad captures action items, provides coaching, takes notes and even analyses sentiments in real time whilst you are on a call.This voice intelligence is great for call centre managers or sales managers, who, using the VI Call Summary feature, can quickly find specific “coachable moments” on which to focus their attention when providing performance feedback.Dialpad comes with all the standard call management features, plus integrations with helpful apps like Salesforce, Google, Slack, and Zendesk. It also comes with a 14-day free trial, which is useful if you just want to sample what’s on offer. A recent addition, video conferencing is also now available for free on the basic plan. Dialpad takes the crown for coaching and training – live call coaching allows managers to listen in on calls and take over when needed, providing real-time coaching and sales recommendations.Verdict. What lets Dialpad down is its reporting, which lags way behind competitors – although this provider is currently adding more features and working on improvements. Unlike 8×8, RingCentral and bOnline, you can’t analyse the quality of calls with Dialpad, nor schedule reports for future release. Instead, you’ll just have the option to print or export old reports in a CSV format – which is a fiddly delimited text file exported into excel. Pros: The user experience is really good, and switching from devices (like mobile to desktop) is easier to do than with competitors like 8x8 The voice intelligence software is incredibly useful in providing feedback and highlighting weaknesses or pain points for employees during calls with customers – perfect for a sales-focused business There are lots of integrations Live call coaching is an excellent addition, which competitors only offer in premium plans Cons: Reporting and analytics are basic and lack customisable features, which isn’t great for businesses needing to measure their quality of service The standard plan is more expensive than other competitors Integrations (besides Microsoft and G Suite) and 24/7 customer support are not available with the standard plan – support is only available five days per week   Cost:Doesn't publish set price plans, instead provides personalised quotes after assessing business needs 4Com offers its own VoIP system through its HiHi series of phones. The HiHi is a tablet phone that slots into a docking station. It offers businesses flexibility by giving employees the option to take their HiHi phone home or move desks, simply by taking the tablet out of its docking stationFeatures. Businesses can use the HiHi VoIP phone for calling, video calling, instant messaging, call recording, and reporting. Businesses can also upload social media and customer relationship management (CRM) apps onto their HiHi device – although it's worth bearing in mind that the device doesn't have the same level of processing power as popular devices like Samsungs or Apple tablets. The HiHi phones also come with ‘HiHi Connect’ and ‘HiHi There’ apps for unified communication across your business (instant messaging).Verdict. 4Com tailors its VoIP package to the unique needs of your business, which is why it doesn't have any prices advertised. There are no fixed costs or set prices, making it ideal for companies that may experience fluctuating or lower call volumes. In other words, you won’t have to pay for something you don’t need. 24-hour fault reporting is included, but 24-hour support is an extra cost. Pros: Pricing is determined according to needs and usage – making 4Com a very cost-efficient service HiHi phone models are versatile and easily portable – can be used as both a phone and tablet HiHi2 phone system comes with beneficial features including call recording, call reporting, and on-hold marketing Will install additional broadband lines to improve the number of concurrent calls you can make, which is good for scalability Bespoke, personalised training is provided in-office to your employees, so everyone can easily get to grips with your new phones and software Cons: Unfixed pricing is not so good for a business needing to make lots of calls 24-hour support is available, but not included in the standard cost – you must pay extra for it Tablets aren't designed to support heavy-duty software Need help choosing the right VoIP provider We can match you with the best VoIP system based on your requirements Find a VoiP system It only takes a minute. Choosing a VoIP provider: our top tips. We’ve identified five of the most important qualities in a VoIP provider. Keep these in mind when searching for the best VoIP provider in the UK to match your business’s needs:Support – what type of support is available, and how can you access it? For example, is assistance available 24/7? Is there any time difference to take into account?Range – how many products and services does the provider offer? Can it accommodate your business’s needs, both now and in the future?Knowledge – how easy are the provider’s products to use? What level of technical know-how is required for set up, training, and use?Price – does the provider offer products that suit your budget? At what level do they market their offering, e.g. budget, standard, or premium?Reputation – is the provider reputable? Is it an established brand in the industry? Does it have a good Trustpilot rating? Will my VoIP provider supply phone handsets?Depending on your business needs, you’ll want to check if your VoIP service provider can supply VoIP phone handsets. Having to spend extra on finding this hardware yourself can be a pain, especially when you’re already spending a lot of money per user for the software itself.Always research each VoIP software provider first, as you’ll often find the software is only compatible with certain VoIP phone models. Once you've chosen the right software, you'll be able to work with your provider to find compatible VoIP phones that match the needs of your business.Most VoIP providers offer you the option to lease your handsets (great for upgrading) or purchase them outright (more cost-effective in the long run). If not, there are lots of VoIP handset providers out there you can purchase from directly. Some of the best VoIP phones are made by Grandstream, Yealink, and Cisco. Check out our best office phone system for small business review to learn more about specific VoIP handsets. Tips for choosing the best VoIP phone for you Your phones play a key part in your business communications on a daily basis, so it’s worth considering which features are most important to you when choosing a device. Some top priorities might include:Call management – will your phone handset allow you to put multiple lines on hold, transfer calls at the touch of a button, set up call diverts, and programme short keys to regularly used internal and external numbers?Flexibility – does your business require only set standard features, or are you looking for phones that can provide custom functions?Phone types – will you need physical phones, or is a softphone application more suitable for your business operations? Are touch screen phones ideal for your team’s functions, or will basic handsets be better?Movement – if you plan to use your phones on the go, such as with a headset on a sales floor, would you prefer a cordless phone over a corded one? Next step: roundup and comparison of the best VoIP providers. As mentioned earlier, the best VoIP provider for small businesses is without a doubt bOnline. Although an underdog in the telecoms industry, this company’s offering brushes aside its competition with ease.bOnline is the best provider because it offers the whole package, specifically tailored to small businesses. For starters, you get 50+ features included as standard, including unlimited calling and an incredibly user-friendly mobile app.The reporting dashboard is an excellent, customisable feature that produces real-time data, and you don’t have to be signed up to the premium package to access it – unlike with competitors like 8×8. Other competitors, like Dialpad and RingCentral Office, focus so much on other features that their reporting functions get left in the dust.There are plenty of other reasons why bOnline is the best provider, but in a nutshell, it is simply the most small-business friendly. Whilst larger providers are more focused on enterprise-level features.VoIP providers Berry and Lily Comms pride themselves on excellent service, but the reason they don’t make the cut as the best overall provider is that they fall short of the technical capacity to offer the software savvy features larger providers like RingCentral and 8×8 can. 4com successfully balances the offering of customer support and technical savviness with its innovative use of the HiHi tablet, but there simply aren’t enough features for it to compete with bOnline for the best provider title.Regardless of our opinion, you should always compare VoIP providers before signing on the dotted line. The last thing you want is to be stuck in a contract with a service that doesn’t fulfil the needs of your business, even if it is, generally speaking, a great product.This is where our custom-built comparison tool comes in. We've partnered with some of the best VoIP phone system suppliers to help you get the best service for your business. Simply provide us with a few basic details, and providers will be in touch with bespoke personalised quotes for you to compare, along with further details about why the service they offer would best suit the needs of your business. Top tip! When it comes to choosing your VoIP provider, you should consider what features you need and whether the provider offers them as part of its service.It’s always best to conduct thorough background research on your chosen provider. Look up its Trustpilot and/or Which? ratings, and read reviews to see what it does and doesn’t do well.However, if you want to save time researching, our custom-built comparison tool can help pair you with the right service provider for your business needs. It only takes a few minutes to receive bespoke personalised quotes and further information, and best of all, there's zero obligation on your part. Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free advice and reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews. Share this post facebook twitter linkedin Tags business phone systems News and Features Recent Products & Services Technology VoIP Ross Darragh Writer Ross has been writing for Startups since May 2021, specialising in sustainable business and telephone systems. He also runs the successful entrepreneur's section of the website.He's previously written for Conde Nast Traveller and the NME and is passionate about music, sustainability, and travelling. Follow him on his Twitter - @startupsross for helpful business tips. Related Articles . Business Phones The Six Best Business Phone Line Providers for Small Businesses 2022 October 29, 2020 Business Phones 7 Best office phone systems for business 2022 October 2, 2020 Business Phones Best six SIP trunking providers for small businesses in 2022 October 2, 2020 Business Phones Best Multi-Line Phone Systems for Small Businesses in 2022 October 2, 2020 Load more articles Back to Top
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Result 18
TitleBest VoIP providers 2022 | TechRadar
Urlhttps://www.techradar.com/uk/news/best-voip-service
DescriptionOur in-depth guide makes it easy to find the best VoIP service providers and pick the most suitable option for your needs
Date16 Dec 2021
Organic Position13
H1Best VoIP providers 2022
H2What to consider when choosing the best VoIP service provider
The top three VoIP deals right now
What is VoIP and how does it work?
How much does VoIP cost?
The benefits of VoIP
The five best VoIP phone services compared
The best VoIP phone services reviews
Frequently asked question about VoIP
What equipment do I need for VoIP?
Is VoIP free?
How does a VoIP phone number work?
What are the disadvantages of VoIP?
What are the advantages of VoIP?
How do you call a VoIP number?
Can I text a VoIP number?
VoIP technical terms explained
How we review VoIP services
Learn more about the VoIP systems and phones
Get a free VoIP quote tailored to your business needs
H31. RingCentral Office
2. Ooma Office
3. Nextiva
4. Dialpad
5. 8x8 X Series
6. GoToConnect
7. AT&T Business
8. Microsoft 365 Business Voice
9. Grasshopper
10. 1-VoIP
H2WithAnchorsWhat to consider when choosing the best VoIP service provider
The top three VoIP deals right now
What is VoIP and how does it work?
How much does VoIP cost?
The benefits of VoIP
The five best VoIP phone services compared
The best VoIP phone services reviews
Frequently asked question about VoIP
What equipment do I need for VoIP?
Is VoIP free?
How does a VoIP phone number work?
What are the disadvantages of VoIP?
What are the advantages of VoIP?
How do you call a VoIP number?
Can I text a VoIP number?
VoIP technical terms explained
How we review VoIP services
Learn more about the VoIP systems and phones
Get a free VoIP quote tailored to your business needs
BodyBest VoIP providers 2022 By Daniel Blechynden published 16 December 21 Strong unified telecommunications in business start with the best VoIP providers for your company (Image credit: Shutterstock) The best VoIP services(Image credit: Shutterstock)Click the links below to go view the provider's website:1. RingCentral Office2. Ooma Office (US and Canada)3. Nextiva4. Dialpad (US-only)5. 8x8 X SeriesOr get a free quote from our partnersIf you’re looking for the best VoIP phone or best VoIP headset providers for your business, we're here to help.To create this article, we reviewed dozens of VoIP providers to find the industry's top VoIP services for business communication, comparing features, pricing, support, and more. Our aim is to help you understand a complex topic, so you can make an informed decision about which is the best VoIP service for your business.But what do we mean by 'best'? Well, there's a lot to consider when choosing a VoIP service provider ,and the best for one business isn't necessarily best for another. Therefore, we've objectively picked the best VoIP services based on ease of management, useful features, and practicality as a business phone system using internet protocol.We've made recommendations based on different use-cases and different business sizes and types. Knowing what you need from your VoIP service before you set out to look is key, so you may want to read our article: How to choose a small business VoIP phone service before you proceed, or keep reading for some general advice.If you want to save some time, then we also provide a free service to help you find the best VoIP service provider for your business. Just enter your requirements into our widget for a custom, no-obligation quote.What to consider when choosing the best VoIP service provider. Start Here 💡Looking for a VoIP phone or VoIP service provider and not sure where to start? Read these first: ☎ How to choose a small business VoIP phone service📞 VoIP vs PBX: How to choose which business phone system is right for you✔ Get a quote for a business phone system today❗ Easy mistakes your business could make when choosing a VoIP system Do you need VoIP provider services or VoIP hardware? It can be easy to mix up the two when you've just started your search, but answering this question early on will help you find the best VoIP provider for your business faster.While VoIP hardware refers to the phone handsets themselves, VoIP service providers actually deal with the establishment and routing of calls over a high-speed internet connection.Many VoIP service providers also provide additional telephony features. Often, these features can transform a standalone business VoIP solution into a unified communications (UC) platform, with functions specifically designed for business communication.Top VoIP service providers for business Some of the best known VoIP service providers include Aircall, Avaya, Vonage, and RingCentral, in addition to well-known tech firms like Microsoft and Google. These companies may list their solutions as VoIP services, VoIP business phone systems, or cloud phone systems. Ultimately, these terms all mean using a broadband internet connection to make a voice call instead of a regular (or analog) phone line.Continues below...The top three VoIP deals right now. RingCentralRingCentral Office – best for medium and large businesses RingCentral is a great all-rounder for businesses, regardless of industry. It utilizes a cloud-based PBX platform, which includes popular businesses VoIP system features, namely: video software, collaboration tools, and even AI capabilities. View DealOoma Office – best for small businesses (US and Canada deal)Ooma Office – best for small businesses (US and Canada deal) Affordable and offered with a choice of plans, Ooma Office's VoIP services are a great choice for smaller businesses that have a large proportion of remote workers. Ooma's basic plan costs $19.95 per user per month and comes with a mobile app, virtual receptionist, call-forwarding functionality and more. View DealNextiva – best for new VoIP users (US-only deal)Nextiva – best for new VoIP users (US-only deal) Nextiva's VoIP service solution is the right pick if you're new to VoIP technology and need a VoIP service that's user friendly without compromising on quality—just ask any of the 100,000 businesses that use Nextiva confidently already. Shop Nextiva's flexible pricing plans and range of features which rival competitor VoIP service providers with ease. View DealJump to our expert VoIP reviewsWhat is VoIP and how does it work?Let's start with the basics. VoIP, or Voice over Internet Protocol, is a technology that enables voice communications to be transmitted via an internet connection rather than through a traditional phone network. VoIP works in much the same way as a conventional phone system, but it’s usually much more affordable and easier to scale.VoIP technology also comes with a suite of benefits that traditional phone systems don’t. For example, it enables you to make or receive calls from virtually any device, in any location, as long as you have an internet connection. Use your smartphone, tablet, computer, or even dedicated VoIP hardware to stay in touch at all times.Many VoIP systems also come with several advanced features, such as simple call routing, advanced on-hold messages, and multiple phone numbers.At the higher end of the spectrum, many VoIP packages are equipped with integrated tools, such as online fax, integrated email marketing, and video conferencing.How much does VoIP cost?The cost of a VoIP system can vary immensely. Numerous basic free solutions are available, and premium plans can range from a few dollars per year into the hundreds or even thousands per month for businesses with high-end requirements. Most VoIP service providers offer unlimited voice and video calling, along with unlimited SMS to numbers in specified parts of the world. Subscriptions are usually offered on a per-user basis, which means that you can expect to pay more if you need support for more team members. Some providers do offer all-in-one solutions that support a specified number of users for one price, but this payment model isn’t all that common. Expect to pay extra for advanced features, integrations with certain third-party platforms, and international calling options. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. The benefits of VoIP. These are some of the most common features offered by VoIP providers. They usually come as standard, although some will only be included in more expensive packages.ImageVideo and audio conferencing Many VoIP handsets come with screens and cameras built-in, so it’s possible to video conference right from a desk, without having to use a laptop. Audio conferencing can be a much more convenient option, especially when not every call participant has access to a camera-enabled phone.ImageVoicemail  Whether you work with a traditional phone system or VoIP, voicemail has become an essential part of our working lives. The great thing about VoIP voicemail is that you can access it anywhere and from any supported device, such as a cell phone or laptop. You need never miss an important call again.ImageScreen sharing Screen sharing is perfect for viewing (and controlling) a colleague’s computer for collaboration purposes and for helping a customer with a technical or sales issue. Integration is simple and the sharer doesn’t even need to download any additional software.ImageHome/mobile working Because VoIP works with the internet, your VoIP phone account can be accessed on any supported device: typically using an app on your phone, laptop, or tablet. This means you can make and receive calls to and from your VoIP number whether you’re working from home or visiting a client.ImageCRM integration CRM has become a vital tool for businesses for tracking interactions with customers and clients. VoIP CRM integration can help you manage customer relationships more efficiently through real-time call tracking, analyze customer behavior for marketing purposes, and provide a better customer experience.ImageCall monitoring With VoIP, voice (and fax) communications can be stored as digital data packets - this makes monitoring calls straightforward and efficient. Call monitoring keeps business standards high, enabling managers to monitor performance and compliance, reduce liability, and apply training accordingly.ImageAdvanced call routing VoIP’s advanced call routing can direct inbound calls to any person or team in real-time. This means that you can easily communicate business hours, manage long wait times by offering an option to leave a voice message, and easily scale your call center as your team grows.ImageCall recording With VoIP you can record any call, making note-taking a thing of the past. Incoming and outgoing calls are stored on the cloud, meaning they can be accessed from anywhere. You don’t even need to record from the beginning to get the entire call - you can choose to keep a recording of the call at any point in the call.ImageOn-hold music and messaging No one likes to be kept on hold in silence, so using the right on-hold music can help reassure people in line, and is an opportunity for you to promote offers and advise on services. On-hold music is usually offered by a VoIP provider, but you can also use third-party plug-ins to expand your musical options.The five best VoIP phone services compared. VoIP servicePricingFeaturesSupportRingCentral OfficeFrom $19.99 / £7.99 per user/moIntegrated phone, video conferencing, and messages; RingCentral appLive chat, support case, app integration, knowledge baseOoma OfficeFrom $19.99 /user/moMobile app, ring groups, video conferencing (Pro plan-only)Live chat, knowledge base, 24/7 phoneNextivaFrom $18.95 per user/moHD phone, app, team chat, conversational AILive chat, knowledge base, ticketingDialpadFrom $14 / £12 per user/moCall and routing, video conferencing (+ mobile app), voice intelligenceLive chat, knowledge base8x8 X SeriesFrom $15 per user/moCloud phone, chat, video conferencingLive chat, knowledge base The best VoIP phone services reviews. (Image credit: RingCentral)1. RingCentral Office. The best VoIP solution for medium and large businesses. SpecificationsPrice: From $19.99 / £7.99 per user/moFeatures: Integrated phone, video conferencing, and messages; RingCentral appSupport: Live chat, support case, app integration, knowledge baseReasons to buy+The best VoIP service+User friendly+Variety of price plansReasons to avoid-Lower plans very basicRingCentral Office is a great all-rounder for businesses, regardless of industry. It's a cloud-based PBX platform that includes all the features that modern organizations have come to expect from their VoIP system: video software, collaboration tools, and even AI capabilities.All the core features are included, such as an auto-attendant system, a company directory, call forwarding and handling, and multiple extensions. A 99.999% uptime SLA also means that businesses can have peace of mind that any disruptions to their communications network are going to be infrequent affairs.There is also a range of pricing plans to choose from, starting with the Essentials plan for $19.99 a month. Designed for small to medium-sized businesses, RingCentral Office Essentials includes unlimited voice and video calling, a free local and toll-free number, and 1500 toll-free minutes but the limit of 20 users is unlikely to be enough for some firms.Fortunately, RingCentral’s plans for larger businesses are where the solution really comes into its own. The Standard plan comes with no limits on user numbers for $24.99 a month, while the Premium offering also comes with automatic call recording, real-time analytics, and integrations with popular CRM tools like Salesforce, Zendesk, and more for $34.99.For organizations that need the most advanced VoIP solutions, the Ultimate package, priced at $49.999 a month, also comes with device status reports and unlimited storage. Whatever plan businesses plump for, the scalability of RingCentral Office is one of its most important benefits. With APIs available in the backend, this is a VoIP solution that can be scaled and customized accordingly into a full-scale unified communications solution as well as a cloud contact center.Read our full RingCentral Office review.(Image credit: Ooma Office)2. Ooma Office. The best for small businesses. SpecificationsPricing: From $19.99 /user/moFeatures: Mobile app, ring groups, video conferencing (Pro plan-only)Support: Live chat, knowledge base, 24/7 phoneReasons to buy+Ease of use+Integrates with home security solutionsReasons to avoid-Phones have to be configured by Ooma-Some features still in developmentAffordably priced and with a couple of different plans to choose from, Ooma Office is a great choice for smaller firms or businesses that have a sizable number of remote workers. The basic plan costs $19.95 per user, per month and comes with a mobile app, a virtual receptionist, call-forwarding functionality, and a host of other features. Ooma Office Pro, which costs $24.95 per user, per month, adds video conferencing tools, voicemail transcription, and a number of other useful business features.The offering is particularly useful for companies with remote workers, with both the mobile and desktop apps allowing workers to make and receive unlimited calls within the US using their business number. Another particularly handy feature is Ring Groups, which allows organizations to group extensions together so they all ring simultaneously. The call is then simply transferred to whichever employee answers first. Although the fact that video conferencing only comes with the more expensive pro plan may disappoint some businesses, Ooma Office still represents a great choice for firms that may not need the flashiest VoIP solution. Read our full Ooma Office review.(Image credit: Nextiva)3. Nextiva. Streamlining VoIP in a single platform. SpecificationsPricing: From $18.95 per user/moFeatures: HD phone, app, team chat, conversational AISupport: Live chat, knowledge base, ticketingReasons to buy+Free trial available+HD-quality callsReasons to avoid-No 24/7 phone/email supportIf you’re considering cloud-based communication for your employees and customers, Nextiva certainly has many points in its favor, including flexible pricing plans and a range of features to match many of its rivals.You can make unlimited calls to any phone in the US or Canada, and its real-time presence feature also allows you to see which of your contacts is currently available, while the call queue allows you to handle calls during busy times. Video conferencing is available with all plans, and Nextiva allows you to share screens and files during your conferences. You can also use Nextiva’s video function to livestream virtual events and webinars. Other features include that voicemail messages can be delivered directly to your email inbox, and the software also gives you the ability to record your outgoing voicemail message. You can also send and receive an unlimited number of text messages, and you can send and receive unlimited faxes.Nextiva's system has clearly been designed with usability and functionality in mind. By dividing its tools on the basis of communication, sales, and service, the company allows you to find the features you need as soon as you log in.There are also various integrations available, such as for Outlook and Google Contacts, as well as for Salesforce, Hubspot, and Zendesk on the Professional plan.One of the biggest selling points could lie in the option for a free trial. If you’re still undecided, it might be worth signing up for the trial to see if Nextiva is the right solution for your organization.(Image credit: Dialpad)4. Dialpad. Best for remote workers. SpecificationsPricing: From $14 / £12 per user/moFeatures: Call and routing, video conferencing (+ mobile app), voice intelligenceSupport: Live chat, knowledge baseReasons to buy+Very price competitive+Easy to use+Lots of features even at entry-level+Built for the cloudReasons to avoid-Video conferencing not included as standard-Less accessible developer platformSoftware has changed the nature of telephone communications in many offices and this is particularly evident when using Dialpad. The VoIP solution is cost-effective and well-designed and is particularly suited to businesses that have workflows favorable to using softphones – software applications that are installed on internet-connected devices in order to make phone calls.The company’s VoIP offering, actually called Dialpad Talk, uses cloud calling and AI to boost employee productivity and flexibility. Members of staff can work from anywhere and use any device for their business conversations, and AI-powered voice intelligence can be used to automating note-taking and detect customer sentiments during a call.User setup is straightforward as Dialpad comes with one central administrator portal that makes it easy to add new users, assign them phone numbers, connect them with office suites like Google Workspace and Microsoft 365, and establish their permissions. The whole process should only take a few minutes and either a desktop interface or smartphone app can be used to manage user profiles day-to-day.While remote working has certainly become more common of late, Dialpad remains compatible with many desk-based phones, and the company has also partnered with Jabra and Poly to integrate functionality with a number of headsets.Price-wise, Dialpad Talk is extremely competitive. The Standard plan costs $15 a month (when billed annually), the Pro plan will set businesses back $25 a month, while the Enterprise plan is billed on a more bespoke basis. Like the Pro plan, the Enterprise version offers local number support in over 50 countries, but it also includes integration with the identity management platform Okta.Read our full Dialpad review.(Image credit: 8x8)5. 8x8 X Series. The most affordable VoIP service. SpecificationsPricing: From $15 per user/moFeatures: Cloud phone, chat, video conferencingSupport: Live chat, knowledge baseReasons to buy+Competitive pricing+Variety of features+Simple setupReasons to avoid-Support can sometimes be lackingPerhaps the first thing to notice about the 8x8 X Series is its price tag. For an enterprise-standard VoIP service, its base offering is very affordable, which is ideal for any organization that feels like it is currently spending too much on its communication tools.The 8x8 Express Plan starts from just $12 per user, per month and comes with unlimited video conferencing, chat, calling, and SMS messages across the US and Canada and a bespoke app to manage all your business communications. As a sweetener, the plan also comes with a one-month free trial, plus three months of Wix Unlimited so small businesses can get started with their website building plans as well.For businesses that need more features than those on offer with the Express plan, the X Series X2 plan provides unlimited calling within 14 countries, video and audio conferencing, SMS, MMS and Teams chat functionality, and various enterprise integrations, including Google Workspace, Microsoft 365, Outlook, NetSuite, Salesforce and ZenDesk, for $24.The X Series X4 plan, meanwhile, adds unlimited calling within 47 countries, call quality reporting, and supervisor analytics. Additional plans are designed to cater for voice-focused contact centers and multichannel associates.It is worth noting that the 8x8 x series does not offer a bargain basement service – and higher-level plans can come at a significant cost. Aside from the great affordability provided by 8x8's more basic plans, all the company's solutions also make great collaboration tools. A universal team messaging application allows businesses to collaborate internally as well as with clients and vendors and includes extensive interoperability with third–party solutions.Read our full 8x8 X Series review.(Image credit: LogMeIn)6. GoToConnect. The best for a wide range of telephony features. Reasons to buy+End-to-end encryption+Same features for each tier+CRM integrationReasons to avoid-Does not include cloud storageWith all of the VoIP solutions featured in this guide, there is a multitude of different features on offer, depending on the particular pricing plan that businesses decide to go for. What makes GoToConnect so impressive is the sheer number of features available, with the platform offering businesses more than 100 calling, collaboration, and mobile features and tools, as well as several video conferencing services.All of the general features, including custom call routing, team-based call distribution, as well as time-based and geolocation routing, are included, and customers also have access to personal meeting rooms.Advertising itself as a UCaaS solution, businesses don’t need to install any new equipment and GoToConnect will handle all maintenance and upgrades. That being said, the company does recommend that customers have a business-standard router, an Ethernet switch capable of Quality of Service, and a firewall configured to allow access to HTTP, HTTPS, and UDP traffic on their network.Interestingly, unlike most VoIP service providers, GoToConnect does not charge businesses more for additional features. Instead, the company’s pricing plan varies based on how many employees a business has. Prices range from $29.95 per user, per month for customers with between one and four users, to as little as $19.95 per user, per month for businesses with between 50 and 99 users. All pricing plans come with access to the majority of GoToConnect’s tools, and bespoke pricing plans are available for businesses with more than 100 members of staff.Among the available features are Cloud PBX, custom hold music, call management, advanced ring strategies, and one-click screen sharing. Of course, more features do mean a greater potential for things to go wrong, but GoToConnect also offers extensive email and call support should any issues arise.Read our full GoToConnect review.(Image credit: AT&T)7. AT&T Business. Best for businesses with legacy hardware. Reasons to buy+Support for legacy PBX hardware+A robust list of features +Excellent call qualityReasons to avoid-Configuration is overly complexTelecoms giant AT&T may be one of the older players in the communication space but that hasn’t stopped it from adopting the most up-to-date developments in the VoIP market. In particular, what makes AT&T Business so unique is the way that it integrates with legacy systems. AT&T Collaborate supports prebuilt integration with approximately 30 external services, including Microsoft Outlook, Microsoft 365, and various Salesforce offerings, and existing analog office phones can continue to be used.Although new registrations are no longer being taken for AT&T Collaborate, AT&T [email protected] is a flexible cloud-based solution delivering voice, fax, and text messaging options, as well as audio and video conferencing features. The solution is cloud-based and comes with three pricing plans.The Standard Edition starts at $25.40 per user, per month and includes unlimited internet faxing, 1000 toll-free minutes per month, and allows unlimited user numbers. The Premium Edition, meanwhile, costs $36.25 per user, per month and also comes with Salesforce integration and 200 HD video seats. Prices for the Enterprise Edition vary but all customers will receive 10,000 toll-free minutes a month.While AT&T does allow businesses to use their own hardware for the [email protected] service, providing it is compatible, the company will not be able to provide help desk support. Instructions will be provided on how to configure the equipment but that is unlikely to completely prevent difficulties from arising, so it’s a good idea for businesses to employ experts during the installation process.Once installation and configuration are out of the way, however, AT&T Business is simplicity personified. Each employee is given their own unique extension and direct-dial number for voice, fax, and text messaging.Read our full AT&T Business review.(Image credit: Microsoft)8. Microsoft 365 Business Voice. The best for businesses using Microsoft Teams. Reasons to buy+Robust integration with Office 365+Strong mobile and desktop performanceReasons to avoid-Limited user capacityMicrosoft’s many digital solutions are already commonplace in offices all over the world and the company now has a cloud telephony service to add to its portfolio. Microsoft 365 Business Voice lets organizations make calls from any device to anywhere in the world, leveraging the company’s cloud services to ensure high levels of reliability and good audio quality.In terms of pricing, Microsoft 365 Business Voice works out to be very affordable - particularly if subscribers are already paying for Microsoft 365. In that case, the standard Business Voice plan is purchased as an add-on to the existing Microsoft 365 subscription (that includes Teams) at a cost of $20 per user, per month. It includes a cloud-based phone system with advanced features such as call transfer, multi-level auto attendants, and call queues, as well as 24/7 customer support. Perhaps the most attractive feature of Microsoft 365 Business Voice is the way that it integrates seamlessly with Microsoft Teams. Since the onset of the COVID-19 pandemic, Teams has become increasingly important to businesses and many will no doubt appreciate the ease with which 365 Business Voice connects to the platform. Setup is quick and it is easy to view upcoming Teams meetings and connect to discussions via your VoIP handset with Business Voice installed. The major drawback for users of Microsoft 365 Business Voice is that it comes with a user limit of 300, which makes the service suitable for small to medium-sized businesses (SMB) only. Nevertheless, if that’s not an issue, then Microsoft 365 Business Voice represents a great option, particularly for firms that already rely on a number of other Microsoft solutions.Read our full Microsoft 365 Business Voice review.(Image credit: Grasshopper)9. Grasshopper. The best for small businesses. Reasons to buy+Fast and easy setup+Scalable and affordable billing structureReasons to avoid-Not the most advanced set of featuresAcquired by remote access solutions provider LogMeIn in 2018, Grasshopper delivers a great VoIP service for smaller firms, particularly those that may not have the financial resources to invest in additional hardware. With Grasshopper, businesses simply gain access to a PBX software instance that connects extensions to existing phone numbers. Businesses only need a functioning phone number, existing handsets (which includes cell phones), and a reliable internet connection. But while the requirements for Grasshopper are slight, the number of features on offer are also somewhat limited. There is no analytics here, nor the kind of advanced features needed to support call centers or VoIP desktop phones. Customers do gain access to an unlimited number of business calls and texts, call forwarding options, and 24/7 support but beyond that, there’s not much to say about the Grasshopper solution.Fortunately, the pricing is very favorable, with Solo-tier starting at $26 a month for one number and three extensions. The Partner tier, on the other hand, is $44 per month for three numbers and six extensions, whole the Small Business tier costs $80 each month and comes with up to five numbers and an unlimited number of extensions. Unlike most VoIP providers, Grasshopper’s prices aren’t charged on a per-user basis. These are all-in monthly costs, which means small businesses could face a significantly smaller bill. Aside from the price, the ease of setup is another bonus of the Grasshopper solution, with users simply selecting their service level and choosing their numbers before the service is ready to go. There’s also a  desktop, iOS, and Android app for easy management of Grasshopper’s features.Read our full Grasshopper review.(Image credit: 1-VoIP)10. 1-VoIP. The best for businesses that want to avoid spam calls. Reasons to buy+Very flexible pricing+Great anti-spam featureReasons to avoid-Lacking customization features-Configuration can be challenging1-VoIP offers both residential and business VoIP solutions, with its business offering proving particularly useful for companies on a budget. For $14.97 per extension, per month, companies gain access to HD call quality and more than 40 features across 1-VoIP’s metered plan. With this plan, customers only pay for what they use, facing an additional charge of 2 cents per minute for any calls made.All features are included with each business plan, with extension-to-extension calling, digital call forwarding, and cell phone redirection available at no extra cost. Other useful features include the use of an auto attendant to make sure callers are redirected to the correct department, and custom pre-recorded announcements that can be adapted for each particular recipient. One of the most useful aspects of the 1-VoIP solution is its integration with the third-party anti-spam service Nomorobo. So far, this solution has been used by organizations to block more than 2 billion automated spam calls. The service is flexible, allowing companies to toggle the feature on and off, and businesses can report new spam numbers to the service for review. The service is also continuously monitored so calls from essential services like schools and pharmacies are always permitted. A few frustrating aspects of the 1-VoIP service have been pointed out by users, particularly in terms of the setup and configuration. Finding the right settings for international calling can be challenging, for example, and there’s not much in the way of integration with CRM solutions. Nevertheless, 1-VoIP is a good choice for businesses that want a fairly standard VoIP solution that will prevent telemarketers from pestering their employees.Read our full 1-VoIP review.(Image credit: 1-VoIP)Frequently asked question about VoIP. Looking for more information about VoIP? Our FAQ will help you understand the benefits of VoIP solutions for businesses of all sizes.What equipment do I need for VoIP?The only equipment you need for a VoIP system is a strong internet connection and a device that can connect to the internet. Most service providers offer some sort of mobile and/or desktop app which you can download and use to manage incoming and outgoing calls and messages. On top of this, many VoIP platforms feature a powerful web interface, enabling users to log in from any device with an internet connection. However, many businesses opt to add extra VoIP hardware. Specialized phone systems, headsets, and even things like PC handsets are available to streamline business workflows and maximize the efficiency of your VoIP. Speak with your VoIP service provider to find out more about the available hardware options. Is VoIP free?There are numerous free VoIP solutions available, but most of these are targeted at personal users rather than businesses, and they tend to come with quite limited features. Popular examples of free VoIP services include messaging apps such as WhatsApp, Skype, Viber, and more.Many people go with free VoIP apps because they are simple, easy to download and set up, and in general, more than adequate for basic personal use. However, they tend to be a little limited when it comes to advanced features for business, which is why we often recommend a premium solution.One major drawback with free VoIP apps is that everyone has to be using the same application. You can’t use WhatsApp to call Skype or vice versa, for example. And in most cases, a paid solution is required if you want to call phone numbers directly.In terms of advanced business features, most free solutions lack even basic tools such as call recording, simple data collection, and on-hold messages, which will likely be a major concern for many corporate users.So, while free VoIP options are available, business users will generally be much better serviced by a premium solution.How does a VoIP phone number work?For all practical purposes, a VoIP phone number is identical to a traditional landline or cell phone number. It enables you to call any landline or mobile number, send SMS messages, and access other advanced features. The main difference between a VoIP number and a traditional phone number is that a VoIP number isn’t linked to a specific phone line or SIM card. Rather, it’s linked to a user and can be accessed from virtually any device with an internet connection. What are the disadvantages of VoIP?Despite its rapid growth as a business phone technology, VoIP has its disadvantages over traditional phone systems. With a good VoIP setup, these will generally be minor, but it’s still important to be aware of them. For one, all VoIP systems require a strong internet connection. If your connection is slow or unstable, your phone system will likely suffer. You may have trouble making or receiving calls, which can impact general business processes. Additionally, you need to ensure your connection has low latency. This basically means that there shouldn’t be major delays in either transmitting or receiving VoIP data, or else your system will be hindered. Another minor consideration is that your VoIP devices will need to have a reliable power source. Many traditional phones don’t require consistent mains power, and most others consume very small amounts of energy. However, VoIP devices can’t be used if there’s a power outage, which means that you may need to consider installing some form of backup supply.  Finally, not all VoIP systems are secure. Ensure you’re using a reliable service provider to reduce the risk of hacking, viruses, and serious data loss.What are the advantages of VoIP?Although it has its disadvantages, the advantages of using a VoIP system usually outweigh these. The cost savings associated with setting up and using a new VoIP system, compared to a traditional business phone network, are probably top of the list. Infrastructure costs are significantly lower, as are recurring service costs.Another clear advantage is the flexibility that VoIP offers. Let’s say, for example, that you’ve had to leave the office early for some reason. If you have your VoIP app installed on your smartphone, you can continue to make and receive important calls as long as you have an internet connection. Similarly, you will be able to log in to your VoIP interface from your personal computer if required. Team members can also work remotely without relying on hardwired phone systems, which significantly improves business flexibility. Furthermore, VoIP systems are highly scalable, which makes them a great option for fast-growing companies. It’s extremely easy to add new users without having to purchase expensive hardware, which is a feature that many businesses will find attractive. Finally, most VoIP systems come with significantly more advanced features than traditional phone systems. Things like call forwarding and automated attendants are extremely easy to set up. You’ll also often have access to advanced video conferencing and messaging tools, and you’ll be able to select local phone numbers for virtually anywhere in the world. How do you call a VoIP number?To call a VoIP number, follow the same steps as you would to call a landline or mobile number. VoIP phone systems function in practically the same way as traditional systems, enabling users to send and receive calls and SMS messages. One thing to note here is the country and area codes of VoIP numbers. Firstly, just because an individual or company has a number with a certain area code doesn’t mean that they live or operate there. In fact, many businesses have local numbers across the world to make it easier for clients to contact them. On top of this, you’ll need to be mindful if you’re calling a VoIP number from a landline or cell phone. Otherwise, you may end up placing an international call which could become very costly. Can I text a VoIP number?Yes, you can text a VoIP number. Texting them is exactly the same as texting a normal cell phone. The VoIP user will receive your texts via their user interface, on a smartphone, tablet, PC, or specialized hardware. VoIP technical terms explained. Bandwidth In a VoIP context, your system’s bandwidth refers to the amount of data that can be transferred at any given time. It’s usually measured in bits per second and provides important insights into the capability of your network. Larger networks with more users will naturally require a higher bandwidth. Codec Codec is a technical term that refers to the software used to compress and decompress VoIP data. Different systems use different VoIP codecs, and these play a large role in determining your system’s bandwidth and audio quality. DSL DSL, or Digital Subscriber Line, refers to one of the most popular types of VoIP installation. It uses existing copper telephone lines to establish a broadband internet connection, transmitting audio and video data through a DSL router or modem. IP Internet Protocol (IP) telephony refers to the various technologies that form the basis of modern VoIP solutions. These are used to transmit voice, fax, and other data from a VoIP device to the traditional phone network and vice versa. IVR IVR, or Interactive Voice Response, refers to software that delivers automatic audio information to callers. With this, you can set up keypad-controlled menus, enabling callers to connect with the most appropriate team members with a minimum amount of fuss. Latency The term latency is often used interchangeably with lag. In layman’s terms, it refers to the time it takes for data to transmit. Slow internet connections generally have high latency, which decreases as your connection gets faster. PBX A PBX, or Private Branch Exchange, is designed to manage a company or organization’s internal phone systems. In a VoIP context, you will often see the acronym IP PBX, which essentially manages extensions, fax systems, and every other aspect of your phone system. RTP Real-Time Transfer Protocol (RTP) is designed to enable the streamlined transmission of audio and video data. Its main purpose is to ensure all data has a temporal reference, making sure audio and video transmissions are fully synchronized at all times. SIP Trunking Session Initiation Protocol (SIP) trunking is used to transfer voice and other data over an internet connection. In simple terms, it enables VoIP users to connect with traditional phone users, providing a bridge between the two different systems. Softphone The term softphone is used to describe any app or other program that enables you to use a mobile device or computer as a phone system. Usually, softphone interfaces come with everything you need to manage incoming and outgoing calls and messages. VoIP VoIP, or Voice over Internet Protocol, is the base technology underlying internet phone systems. With it, users can make and receive calls from virtually any device with an internet connection. VoIP systems are generally much more affordable than traditional phone systems, which makes them attractive to businesses across the world. How we review VoIP services. We reviewed many different POS systems before deciding on which to feature in this guide. Our review process involves evaluating key factors, including features, ease of use, set-up, support, and of course, pricing. All our reviews are based on hands-on experience: we trial software and materials to get a clear picture of what features are included, for example, and how easy or difficult it is to get started and use the software.We anonymously contact user support so we can draw honest and informed conclusions about availability, knowledge, and friendliness. Finally, pricing is gleaned from websites, but we never hesitate to go in-depth with documentation and user support to provide the clearest possible picture.Learn more about the VoIP systems and phones. Looking for more information on VoIP services? Try these articles: How to choose a small business VoIP phone service gives advice for first-time buyers; Best VoIP phones reviews IP handsets for the small business and home office and you can always check our our latest VoIP phone reviews to find the best handset or headset for your team.Get a free VoIP quote tailored to your business needs. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. Daniel Blechynden Daniel is a freelance copywriter with over six years experience writing for publications such as TechRadar, Tom’s Guide, and Hosting Review. He specializes in B2B and B2C tech and finance, with a particular focus on VoIP, website building, web hosting, and other related fields. See more Computing news
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Result 19
TitleA Comprehensive Guide to VoIP For Small Businesses - Metrotech Voice and Connectivity Solutions
Urlhttps://metrotech-uk.com/voice-over-internet-protocol/a-comprehensive-guide-to-voip-for-small-businesses/
DescriptionEffective communication plays an integral part in facilitating smooth workplace collaboration while also helping businesses maintain strong relationships with
Date
Organic Position14
H1A Comprehensive Guide to VoIP For Small Businesses
H2What is VoIP?
How does VoIP work?
VoIP vs. telephone/landline
VoIP phones
Common VoIP terminology you should know
Reasons your small business needs VoIP services
How to prepare for a switch to VoIP
Factors to consider when choosing a VoIP service provider
VoIP FAQs
VoIP packages by Metrotech – which one is right for you?
H3Features
Technology
Reliability
Cost
Desktop VoIP Phones
Cordless VoIP Phones
Softphones/applications for Computers, Tablets and Smartphones
ATA Adaptors
Save on calling costs
Cut on bandwidth usage
Overcome geographical barriers
Enjoy more functions
Add more security and privacy
Network stability
Power supply
Workforce preparation
VoIP devices
Pricing
Customer support
Quality of service
Range of plans
Security and privacy
Reviews
Terms and conditions
IP-Talk Hosted Telephony
Session Initial Protocol (SIP) Trunks
H2WithAnchorsWhat is VoIP?
How does VoIP work?
VoIP vs. telephone/landline
VoIP phones
Common VoIP terminology you should know
Reasons your small business needs VoIP services
How to prepare for a switch to VoIP
Factors to consider when choosing a VoIP service provider
VoIP FAQs
VoIP packages by Metrotech – which one is right for you?
BodyA Comprehensive Guide to VoIP For Small Businesses Effective communication plays an integral part in facilitating smooth workplace collaboration while also helping businesses maintain strong relationships with their client base. However, the problem comes when you need to manage multiple conversations across different channels – the whole process can be incredibly time-consuming and a big hassle, especially if your business is still grappling with limited resources. The good thing though is that it doesn’t always have to be this way. With effective tools and latest technologies such as Hosted VoIP systems, streamlining communications becomes a breeze. Are you looking for simple ways to improve the way you communicate with your team internally or your customers/partners? We’ve created this comprehensive resource for you where we cover everything you need to know about VoIP. This includes showing you how your small business can leverage the power of this tech for successful collaborations and communication. Before we can delve deeper into this topic, let’s begin with the basics… What is VoIP? VoIP is an acronym for Voice over Internet Protocol. Put simply, this is the transmission of voice and other communication media over the internet, as opposed to using the conventional telephone network. Since its invention, VOIP has seen a series of advancements to get to where it is today – a commodity service that is competing with and in some cases, replacing circuit-switched telephony. VoIP was not that efficient until the mid-2000s when the world started welcoming broadband networks into homes and offices. At this point, the bandwidth was strong enough and the quality of VoIP matched that of regular telephone calls. As technology continued to grow and internet speeds increased, VoIP rode on this wave to become a more reliable option for business communications. With time, more businesses switched to VoIP and this meant developers had more capital to invest, launch better hardware, and make their services more efficient. From humble beginnings, we can now enjoy features like video conferencing, virtual faxing, unlimited calling, ID blocking, call forwarding, 3D calling, and more. Without a doubt, VoIP technology is a game changer that has allowed businesses to reinvigorate their communications. How does VoIP work? VoIP is a highly scalable communications solution that is streamlining the way businesses interact with their customers. However, while this tech enhances workplace collaboration and improves productivity, its way of working remains a mystery particularly to the less tech-savvy group of business owners and employees. This section will help you understand how VOIP works. VOIP works much like emails or any other type of data you send over the internet. For starters, it converts analogue voice into data packets that are sent over a public or private IP network. Most VoIP systems will allow you to make calls to a landline or regular cell phone using your internet connection. Besides, you can also make computer-to-computer calls, where both parties speak into a microphone and listen through headsets or computer speakers using this tech. VOIP services also allow you to receive or make calls using landline telephony. In this case, you need to connect an analogue telephone adapter (ATA) to your network. Put simply, VoIP’s flexibility allows you to use nearly all standard communication devices to connect with others.  VoIP systems run over an IP network and therefore, store user data (contact list, phone numbers, client information, etc.) in the cloud. This means you can access your data as well as VOIP settings through a universal online dashboard, whether you’re in the office or not. Of course, there’s much more that we haven’t gone into detail on how VoIP services work, but worth noting is that virtually everything happens in the cloud. Here at Metrotech, we highly recommend using VoIP communications service on a private network. Not only will this improve the voice quality, but also ensure data security. Through VoIP technology, it is possible to use a single service for both voice and internet communications. The tech also eliminates the need for an on-site server or other expensive networking infrastructure. This coupled with the fact that users can access their office lines remotely means that businesses are rapidly adopting this technology to ensure all teams stay connected even when out of office. VoIP vs. telephone/landline. Landlines have been serving businesses for quite a long time – way before the introduction of hosted VoIP systems. However, their future now looks bleaker than ever. This follows BT’s announcement in 2015 on its plans to phase out the legacy PSTN and ISDN telephone systems. The communication giant said that it will cease supply of these technologies in 2020 while a full migration is expected to be completed in 2025. The main reason that BT cited for this move was to cut down on the high cost of running these old-fashioned PSTN and ISDN networks. What this implies is that businesses which still rely on these technologies need to start preparing for the imminent BT ISDN switch off. A good place to begin is to upgrade their telephony services to more modern and convenient alternatives like the hosted VoIP tech. In this section, we explain the differences between VoIP and landline services based on four key areas – features, technology, cost, and reliability.  Features. Landline phones are limited to the most basic feature – making standard phone calls. When using these telephony services, employees have to be on their designated desks, and this makes them unsuitable for remote workers or any other environment where remote teams collaborate. On the other hand, VoIP systems offer unmatched flexibility and a wide range of features. Some handy features of VoIP include automatic call forwarding, voicemail-to-email, virtual receptionists, auto-attendants and many more. VoIP systems also support video calling and conferencing without the need to set up dedicated equipment. Here are a few more tasks you can do with VoIP, but not possible with landline telephony: Sending voicemails directly to the recipient’s email inbox. Creating a cloud-based private branch exchange (PBX) system. Assigning virtual FAX numbers without having a FAX machine. Assigning multiple DDIs to a single phone line without purchasing additional lines. Plug and Play capabilities since VoIP systems store your data and settings in the cloud. You can go offline, travel miles away, and still get the same functionality when your number is called. If you want a feature-rich service that works on multiple devices across multiple locations, then VoIP is the most feasible tech to turn to. It’s incredibly versatile and integrates seamlessly with a myriad of services, giving the user more control over their communication. Technology. While landline systems are likely to continue serving businesses for a few more years, we cannot ignore the fact that many telecommunication providers are no longer interested in upgrading this legacy system. As earlier seen, most of them including BT now plan to stop offering PSTN and ISDN services soon, and are therefore advising users to switch to newer, more efficient technologies. Digital communication through VoIP systems is becoming the standard mode of communication in both the business and consumer environments. Indeed, tech giants are showing a lot of commitment to improving the digital infrastructure. We can only expect to see more advancements in the hosted VoIP service industry as the technology continues to mature. Reliability. Let’s admit it, internet service providers (ISP’s) have invested heavily in the past decade to improve their bandwidth and internet speeds. Today, you will hardly face any major challenges on VoIP connections due to poor internet connectivity – at least not with the numerous internet providers available to you now. With high-speed internet and modern hosted systems, VoIP is a far more reliable and superior communication platform compared to ISDN and PSTN. Cost. There’s a significant difference in the cost of installing and maintaining landline and VoIP systems, with the latter being 40-80 per cent cheaper than the ISDN and PSTN. If you are to install multiple landline phones in a single station, then a PBX, which normally costs thousands of dollars, is required. Considering the initial outlay for setting up the service, alongside the maintenance costs, VoIP is by far, the most economical option. It works even better for start-ups or small businesses that require a few lines. Businesses that take advantage of VoIP products and services find themselves offering better communication options while reducing their overall operating costs. VoIP phones. If your business has upgraded to VoIP technology and you’re unsure about the kind of calling device to use, we’re about to show you the several alternatives available for you. Each of the following phones is designed to serve a specific purpose or allow a particular action. Some are large units for making conference calls, while others are wireless pieces built for mobility. The four main types of VoIP phones are: Desktop VoIP Phones. These are the standard VoIP phones designed for office environments. They use Ethernet cables to connect to your VoIP system. As dedicated VoIP calling devices, they provide the basic features in a typical phone. Most have an LCD screen for display, dedicated microphone, speakers, and programmable buttons. Some desktop VoIP phones can go for as low as £50 while others are worth several hundred pounds. The highly-priced models have better speakers, bigger screens, greater reliability and support advanced functionalities. Cordless VoIP Phones. Also known as wireless VoIP phones, these cordless phones combine the functionalities of typical desk phones with the mobility that comes with smaller devices. Most of them come with a built-in DECT or Wi-Fi transceiver unit that connects the phone to a base station or access point. The best base units can handle multiple VoIP phones and still offer a broader range. This means that provided you are connected to a hotspot, you can move around your office or home while on a call, or even make and receive VoIP calls. Although they deliver great functionality, most people prefer to use their smartphones over cordless VoIP phones. Softphones/applications for Computers, Tablets and Smartphones. You can still make and receive VoIP calls without a dedicated piece of VoIP hardware using softphones. These are VoIP software applications installed on desktop computers, laptops, smartphones and tablets. If you are using softphones on a laptop or desktop, you will need audio headsets for making and receiving calls. Softphones are ideal for call centres, road workers and mobile professionals. ATA Adaptors. An ATA adaptor connects your analogue telephone handsets to the router to allow you to make VOIP calls. So, if you are short of funds and cannot upgrade all your phones at a go, you can use ATA adaptors as a stopgap solution. These devices allow your employees to access VoIP services even when using landlines. However, we recommend that you continue upgrading the units until you gradually terminate adapter usage. Common VoIP terminology you should know. Router. A router is an internetworking device that acts as a gateway to the internet. It handles message transfer between devices on the internet. A router forwards the messages or data packets to their destination in the network. Direct Dial In (DDI). Every telephone line is assigned a DDI or phone number. With VoIP, you can assign multiple DDIs (phone numbers) to a single line. People can reach you through all the DDIs you have assigned to your phone line. Hosted PBX. Also known as Cloud PBX, Hosted PBX (Private Branch Exchange) is a telephone exchange system that is usually developed, delivered, and managed by a telephone service provider. The provider then handles all the operations like call routing and call switching from their own base. They are also responsible for servicing the equipment and updating the software any time need arises. Hosted PBX technology can function over both the internet (as Hosted IP PBX via VoIP or Internet telephony) and over PSTN. IP Address. The IP address in a unique number assigned to every device in the network. It serves two basic functions: as a host or network interface identification and location addressing. VoIP phone. A VoIP phone, also known as an IP phone or a SIP phone converts voice data into packets and routes them across the internet. These phones have built-in IP signalling protocols that help forward data packets to the right destination.  VoIP software applications installed in PC’s are also types of VoIP phones, but in this case, they are known as softphones. Analogue Terminal Adapter (ATA). This is a small hardware device that connects traditional telephone handsets to the internet, thus allowing you to use VoIP services. The ATA also converts analogue voice signals into packets and manages the call setup. Packet. A packet is a unit of data containing the information to be transmitted over a network, source information, destination and synchronising details. Packets are assembled at the source and reassembled at the destination based on the addressing information contained in each packet. Routers store and forward data packets along the most optimal route in the network. Bandwidth. Bandwidth refers to the maximum amount of data that can be transmitted between two points in a specified time window. It is measured in kilobits per second (kbps). Latency. Latency or lag is the length of time a voice packet takes to reach its destination. The lower the latency, the higher the quality of VoIP calls. Codec (Code/Decode). A software or device used to manipulate a data stream. For example, at the source, codecs can encode a piece of audio or video data stream for easy encryption, transmission or storage. At the destination, codecs decode the signal for listening or viewing. Codecs are ideal for audio, media-streaming and video conferencing solutions. Private Branch Exchange (PBX). Sometimes referred to as Private Business Exchange, this is a telephone switching system belonging to a private business. It connects multiple telephone extensions to allow businesses route calls to specific employees. While traditional PBX systems are big pieces of hardware that are deployed onsite, modern VoIP systems have a cloud-based PBX that is hosted on a remote server. A PBX system also controls for functions like call forwarding, least cost routing, and conference calling. Web Real-Time Communications (WebRTC). This is the technology behind VirtualPBX Web Phones. The cutting edge technology runs on web browsers, which makes it is very promising. Do not be surprised if you won’t have to download apps or buy desk phones for VoIP calling, all thanks to WebRTC. Reasons your small business needs VoIP services. At Metrotech, we are often asked to explain the benefits of using VoIP telephony services, particularly for small businesses. Below, we explain the top five reasons you should consider switching to VoIP today. Save on calling costs. As we mentioned earlier, VoIP systems use the internet to facilitate the transfer of all communication data including the human voice. In the case of voice services, it does this by modifying the voice into tiny data packets which are then sent over the IP network. Considering that almost all IP networks are able to handle huge amounts of data packets at a go, numerous calls can be made simultaneously using the VoIP telephone system. This is different from traditional phone systems which normally support calls between two parties only. What’s more, users have to pay for each minute of call time unlike VoIP where the costs are included in the periodic data charges that the ISP bills your business. Additionally, VoIP saves small businesses the costs of acquiring a range of communication devices and other infrastructure that are synonymous with traditional telephone systems. For example, business can now install VoIP software in their devices and use them for a majority of basic VoIP functions. Cut on bandwidth usage. Today, some VoIP software come with voice compression features to help utilise bandwidth more efficiently. In most conversations that businesses have with customers, it is not uncommon to find large parts of them are made of silent moments where no one is talking. Take a look at this example – your customer wants some clarifications on a service/product your business is offering, but you have no immediate answer. The time you spend on hold while looking for what to say or consulting with a colleague is chargeable on traditional phone lines. This is not the case with most modern VoIP software which can now cut bandwidth usage automatically until voice is detected. Overcome geographical barriers. Let’s face it, traditional phone lines are one of the most expensive methods of making international calls. Couple this with the fact that you may need to memorise different regional codes or keys, and you’ll see why more businesses are switching to the more convenient VoIP systems. VoIP tech place no geographical limitations when making calls, as long as your new location has access to the internet. This means that you can move freely as your business demands and yet communicate smoothly with customers regardless of where they live. Enjoy more functions. Dedicated VoIP phone systems offer a major upgrade for analogue communication systems. Some of the advanced functions that these tech tools come with include the multi-tasking feature that allows you to attend to other business functions even while you’re on a call. Others worth noting are call reporting and recording, flexible telephone hunt group support, and conference bridge among others. Add more security and privacy. Looking to add more privacy to your company’s internal and external exchanges? VoIP tech is a good place to start. For starters, you can incorporate standardised encryption protocols which secure data systems. Besides, you can also easily configure the VoIP service to work with a Virtual Private Network software as follows: Your VoIP gateway router will convert voice into a digital package and contain it within IP packets. The IP packets containing the digitised voice will undergo encryption using VPN provider’s choice of IPsec. The packets will then be transmitted through a secure VPN tunnel. On reaching the destination, another VoIP router will decode the voice packets and convert them into human voice. The best part? This entire process is almost instant, and you won’t even notice any changes in the speed of voice transfer. How to prepare for a switch to VoIP. With more and more businesses now embracing Voice over Internet Protocol technology (VoIP), the switch from traditional phone lines is becoming inevitable. Here’s how to prepare and transition smoothly to VoIP. Network stability. Although VoIP is resourceful and efficient, its true potential is only realised when a stable and fast internet connection is available. As such, it’s important that you first test your internet connection speed and ensure that it can handle your business call volumes. There are plenty of VoIP readiness testing applications online to help you with this. In addition, you can create a virtual local area network to keep voice and data traffic separate especially if your business setup often experience fluctuating data usages. This helps to ensure that the call quality is unaffected by other network activities after VoIP integration. Power supply. If you intend to use a dedicated VoIP phone system, having a reliable power supply is key to keep your devices fully functional at all times. You can use Power over Ethernet (PoE) cables and additionally install a backup power supply system such as a fuel generator. PoE cables are capable of supplying both the electric power and network connectivity that your VoIP phone systems need. For setups where the Ethernet switch is incompatible with PoE, solutions such as PoE injectors will prove beneficial. Workforce preparation. It is vital to train employees to handle the shift from traditional phone lines to VoIP. You can begin by introducing them to the VoIP concept to learn how it works and why they need to adopt the change. At this point, the tutorials provided by your ISP can also be of assistance especially in troubleshooting future challenges. VoIP devices. In addition to network cables and power systems, you’ll need actual communication devices. These can include computers, smartphones, voice headsets, media gateways (routers), and portable VoIP gizmos. Ensure that the devices support VoIP services by default to reduce the overall operational costs. Factors to consider when choosing a VoIP service provider. When it comes to VoIP services, the provider you choose plays a key role in determining the quality of calls, customer experience, and overall costs. Here, we explain what to prioritise when looking for an ideal VoIP service provider. Pricing. As a business owner, one of your roles is setting budgets and determining the amount of money you can spend on services like VoIP. Obviously, there will be lots of VoIP providers at your disposal including Metrotech, each with varying features and pricing. Consider the value which you’re getting for a particular package and its relevance to the productivity of your business. Customer support. Technical problems are inevitable, especially when you’re switching to and using modern technology like VoIP. As such, it’s critical to choose a provider that can be reached easily whenever you need help resolving an issue. Some of the factors to consider here include availability of chat boxes, functional email support, FAQ pages, and social media pages that are updated periodically with valuable information. Some VoIP companies will even provide case studies to show how they’ve handled specific issues in the past – this can be a good indicator too. Quality of service. Some of the key features to look for here include telephone services like call waiting, voicemail, 3-way calling, caller identification, and international call packages. The voices on calls must also be audible and recordable especially when they’re to be used for future references. Moreover, the VoIP system should be flexible enough to accommodate existing phone systems. Range of plans. Explore the available VoIP plans offered by your preferred provider to ensure they are flexible and relevant to your business. If you want to keep your data intact, avoid switching every so often from one provider to the other. Conduct prior research to find out exactly the kind of VoIP services that a provider offers before committing your budget and other resources. Security and privacy. A reliable service provider should guarantee security and privacy of data sent over its network. Considering that communication is done over the internet, it’s a no-brainer that potential security threats are aplenty. Ensure that the communication protocols offered by a provider are well-guarded using fool-proof apparatuses, updated regularly, and without exploitable vulnerabilities. Moreover, go for a provider that has a decent privacy policy that guards your data from external access without your approval. Reviews. How is a VoIP provider rated by companies and individuals who’ve used its services before? Reviews are excellent for determining the authenticity and reliability of a particular provider. While at it, remember that reviews do not always reflect the true image of the provider. Sometimes customers are unsatisfied by a service because of the fault of their own infrastructure and not the provider’s. Terms and conditions. After you’re convinced that the prices, features, reviews, and plans are right for you, take a look at your preferred provider’s terms and conditions. Here, explore all the legal clauses, redress actions, and other compensatory options available to users of the VoIP service. VoIP FAQs. How many types of VoIP services are available in today’s market? There are two main types of VoIP services namely the phone-based VoIP and computer-based VoIP. Phone-based VoIP allow you to receive calls from traditional phone lines and VoIP software of other providers. On the other hand, computer-based VoIP are mostly limited to subscribers and users of the same VoIP service or software. For example, if you’re using Skype, traditional phone lines will not be able to reach your number unless the caller installs the software and uses it to reach you. Must I be a tech expert to use VoIP? Not necessarily. The majority of VoIP service providers train users on how to use the telephone system. Also, in most cases, they will provide all the prerequisites that you need to get started, including the renewal costs of your subscriptions. Where hardware equipment is needed, the service provider will provide it as part of the installation process. Since dedicated VoIP systems are plug and play, no tech expertise will be needed to use the service. While at it, ensure that you’re well versed with at least the internet basics to conduct speed tests, troubleshoot minor connection problems, etc. Which equipment is needed for setting up a VoIP system? First, you need a high-speed internet connection which can be provided by an ISP or cable company. An internet connection attracts a periodic charge that can range from daily, weekly, or monthly depending on your preference. You also need devices that can access the internet like computers, smartphones, or tablets. If you decide to use analogue phones that have no access to the internet, ask your service provider to supply a VoIP adapter. Ensure that the adapter is compatible with your internet sources including the routers. What are the recommended internet speeds for VoIP services? The main factor that determines how fast your internet should be to support VoIP services is the amount of calls you need to make (call volumes). For purposes of approximations, a dedicated connection speed of 4MBPs should be sufficient to handle up to 10 simultaneous quality voice calls. For video calls, a higher bandwidth is required preferably a 10MBPs connection speed. As earlier stated, you can use VoIP readiness testers to find out whether your current internet connection can sustain video and voice calls using VoIP. Can I record calls made via VoIP? Yes, it’s possible to record VoIP calls even when using basic tech tools. Some more advanced VoIP tech will even begin recording automatically when you or your audience mention certain words. Most modern devices can now record both voice and video calls which is particularly helpful when teleconferencing. The storage device is by default the device running the VoIP service. However, some modern devices are allowing for synchronisation of voice and video data to cloud storages including emails. VoIP packages by Metrotech – which one is right for you? Metrotech offers you two main VoIP service packages: IP-Talk Hosted Telephony Session Initial Protocol (SIP) Trunks IP-Talk Hosted Telephony. Designed for all sizes of businesses, this package aims at cutting down monthly call costs using modern, cost-friendly communication equipment. Here, we offer you a phone system that is capable of recording phone calls, providing call reports, facilitating call waiting, and caller identification. IP-Talk allows you to transition easily from traditional ISDN PBX to VoIP by retaining your current business phone numbers. What’s more, our knowledgeable Metrotech team walks you through installation, configuration, and maintenance of the VoIP phone system. The communication channel features an end-to-end encryption protocol that keeps voice calls secure across all devices. The IP-Talk Hosted Telephony infrastructure is fully managed by Metrotech’s support staff. What this means is that the company handles all the hard work from setup, integrity of the voice system, to security all which are most critical to any business. We also offer you 24-hour support services and network availability guarantee of 99.95% with a maximum 4-hour fix time. Other features included in the Hosted Telephony Solution Quick deployment of the VoIP service. Metrotech installs all the infrastructural prerequisites of the VoIP service almost immediately upon request. It assesses your current telephone system and instead of replacing it, provides VoIP infrastructure that’s compatible with it. Web-based user portal. You can view and manage all the devices connected to the VoIP via the web-based user portal. This offers more control over your VoIP devices and enhances security by notifying you when new ones are added to the list. Conference Bridge. Metrotech offers you the software, hardware and phone numbers you need to engage in a large conference call. This facilitates teleconferencing as well as virtual hot-desking to communicate effectively with your employees, business partners, and clients. Session Initial Protocol (SIP) Trunks. By definition, the Session Initial Protocol Trunk is a telephony design that involves connecting an organisation’s phone system to traditional public phone networks. This tech uses various broadband services including wireless leased lines, fibre, or Fibre to the Cabinet (FTTC) to consolidate all exchanges taking place within a business. Designed to save up to 60% of your calling costs, this service package involves moving your ISDN line to Metrotech’s IP-Talk SIP Trunks. The immediate benefit is increased flexibility of businesses which are constantly on the move. By centralising your contact data in a single location, you are able to communicate efficiently with customers even when outside the office. For organisations operating multiple sites, Metrotech incorporates the VoIP phone units in the existing Wide Area Network to facilitate inter calls. Moreover, the design channels voice, data, and video communications into a single line to reduce the operational costs of dedicated phone lines. With this package, small businesses get the following benefits: Flexible call routing High-quality calls over the internet Free interoffice calls Faster and cheaper video conferencing Network management facilities Free VoIP installation and activation.  Are you looking for a reliable VoIP service provider for your business? We’d love to know your specific needs and preferences. Contact us today to get you connected with your customers and team using our modern VoIP infrastructure.
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TitleBest VoIP Providers and Phone Services Compared by Crazy Egg
Urlhttps://www.crazyegg.com/blog/best-business-voip-phone-services/
DescriptionConsidering a VOIP phone service for your business? Before making a choice, check our reviews to find the one that's best for you
Date12 Dec 2021
Organic Position15
H1Best Business VoIP Phone Services
H2The Best Business VoIP Phone Service for Most
The 7 Best Business VoIP Phone Service Options to Consider:
When It Makes Sense to Invest Into Business VoIP Phone Services
#1 – Nextiva — The Best VoIP Service for Most
#2 – Ooma Office — The Best for Businesses Without In-House IT
#3 – RingCentral — Best For Most Affordable All-in-One VoIP With Fewer than 20 Users
#4 – Grasshopper — The Best VoIP Mobile App for Solopreneurs and Small Teams
#5 – Phone.com — The Best for Teams Needing Under 300 Monthly Minutes Per User
#6 – Freshcaller — The Best for Customer Support Teams
Methodology For Choosing The Best Business VOIP Phone Services
Summary
Best Ecommerce Website Builders
Best Online Fax Services
The Best Web Hosting Services
Best Website Builders
Best Free Website Builders
Best Email Autoresponders
Best WordPress Themes for Blogs
Best Online Reputation Management
Best Domain Registrars
Best Call Center Services
Best Inventory Management Software
Best Project Management Software
Best Data Visualization Tools
Best MDM Software
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H3Share on:
Nextiva
Nextiva
Ooma Office
RingCentral
Grasshopper
Phone.com
Freshcaller
Call Volume and Number of Users
Hardware Requirements
Implementation
Ongoing Support for Your Team
UCaaS Features
Nextiva
Make your website better. Instantly
Keep Reading About Reviews
H2WithAnchorsThe Best Business VoIP Phone Service for Most
The 7 Best Business VoIP Phone Service Options to Consider:
When It Makes Sense to Invest Into Business VoIP Phone Services
#1 – Nextiva — The Best VoIP Service for Most
#2 – Ooma Office — The Best for Businesses Without In-House IT
#3 – RingCentral — Best For Most Affordable All-in-One VoIP With Fewer than 20 Users
#4 – Grasshopper — The Best VoIP Mobile App for Solopreneurs and Small Teams
#5 – Phone.com — The Best for Teams Needing Under 300 Monthly Minutes Per User
#6 – Freshcaller — The Best for Customer Support Teams
Methodology For Choosing The Best Business VOIP Phone Services
Summary
Best Ecommerce Website Builders
Best Online Fax Services
The Best Web Hosting Services
Best Website Builders
Best Free Website Builders
Best Email Autoresponders
Best WordPress Themes for Blogs
Best Online Reputation Management
Best Domain Registrars
Best Call Center Services
Best Inventory Management Software
Best Project Management Software
Best Data Visualization Tools
Best MDM Software
Best MRP Software
Make your website better. Instantly
BodyBest Business VoIP Phone Services Today's Eggspert Posted on December 12, 2021December 12, 2021 Share on:. Twitter LinkedIn Facebook Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. VoIP phone services are more affordable than traditional phone systems. And easier to install. You can get up and running in minutes. We tested dozens of the leading VoIP options on the market. And found Nextiva to be the best solution for most because it comes with unlimited calling, free local and toll-free numbers, and scalability at an affordable price for businesses of all shapes and sizes. The Best Business VoIP Phone Service for Most. Nextiva. Best for Most. Get everything you need from your VoIP provider including unlimited voice and video calls, a free phone number, a mobile app, and unlimited online faxing. Or upgrade for advanced UCaaS features like video conferencing and numerous collaboration tools. Plans start at $18.95 per user per month. >> Get 7 Days Free! Nextiva is our top recommendation for most businesses. Each plan includes all of the essential VoIP features you need to stay connected. Every plan comes with voice, video, faxing, and team messaging. Nextiva’s calendar integrations allow for better communication, auto-attendants, and mobile and desktop apps. The cheapest plan is more than enough for most small teams. But Nextiva is a great fit, regardless of the size of your team. The 7 Best Business VoIP Phone Service Options to Consider:. Nextiva – Best VoIP phone service for mostOoma Office – Best for businesses without in-house ITRingCentral – Most affordable all-in-one solution for fewer than 20 usersGrasshopper – Best mobile app for solopreneurs and small teamsPhone.com – Best if you need fewer than 300 minutes per userFreshcaller – Best for customer support teams When It Makes Sense to Invest Into Business VoIP Phone Services. VoIP phone services modernize how businesses communicate and are quickly replacing outdated phone systems that are too expensive, failing, and inefficient. They also make it easier for your team to make and take calls from anywhere with an internet connection. Gone are the days where your employees have to be tied to their desks waiting for that call to come in. With VoIP systems, they can use their mobile devices or laptops, making it a much more flexible alternative to traditional phone systems. Aside from a cost-effective price tag and added convenience. Most VoIP systems also come with other communication tools like internal messaging, texting, faxing, and video conferencing too. Not only will you save money, you’ll also get a lot more bang for your buck. So, if you’re tired of paying way too much every month for a legacy phone system that doesn’t work how you need it to or interested in replacing a failing phone system, making the switch to a VoIP business service is definitely the way to go. #1 – Nextiva — The Best VoIP Service for Most. Nextiva. Best for Most. Get everything you need from your VoIP provider including unlimited voice and video calls, a free phone number, a mobile app, and unlimited online faxing. Or upgrade for advanced UCaaS features like video conferencing and numerous collaboration tools. Plans start at $11.95 per user per month. >> Get 7 Days Free! Nextiva is an industry leader in the business communication space for good reason. Regardless of the plan you choose and the size your business, you get everything you need at an affordable price. Even the cheapest plan comes with unlimited voice and video calling, so you never have to worry about maxing out your plan. Whether you need to make and receive calls from your mobile device or want to modernize your phone system in a traditional office setting, it’s flexible enough to meet your needs.  Every user gets a phone number for free or you can port over existing numbers at no extra charge, making it easy to get started without forking over hundreds of dollars for new phone numbers. On top of that, you get unlimited online faxing, perfect for those that send or receive one-off faxes and businesses that handle faxes every day. If you need softphone functionality, Nextiva’s mobile and desktop apps are easy to install.  Once installed, users can make and receive calls using the devices they already have, making it an excellent choice for teams that don’t want to invest in new hardware. Want to turn all of your desktop computers into phones? No problem. Simply install the app and you’re good to go. The service also comes with several built-in calendar integrations that make scheduling meetings, phone calls, or appointments a breeze.  Whether you prefer softphones or traditional phones, every plan includes dozens of phone-specific features designed to make handling calls easier than ever before. Some of those features include: HD voiceAn auto-attendantHold musicCall groupsAn intuitive admin panel The cheapest plan even comes with 1,500 toll-free minutes per month if your team uses a toll-free number. Higher tiers include more toll-free minutes if you need more than that.  If you’re interested in a traditional phone setup, you can rent or buy office phones and other hardware through Nextiva. In doing so, you know your new devices are compatible with its services and you’ll experience a much easier implementation.  Alternatively, you can bring over the desk phones you already have, although some older phones may require a VoIP adapter to work properly.  All in all, the entry-level Nextiva plan is perfect for smaller teams looking for essential VoIP functionality.  However, its higher tiers offer more advanced capabilities and internal collaboration features that are perfect for growing teams and larger businesses with more complex needs.  When you upgrade to the Professional plan, you get unlimited video conferencing with up to 250 participants, unlimited conference calling with up to 40 participants, and unlimited SMS messaging.  You also unlock integrations with Salesforce, Hubspot, and Zendesk. These CRM integrations are particularly useful for customer service teams or outbound sales and marketing campaigns.  But the true standout feature of the top three tiers is free professional implementation.  It’s particularly important for larger teams with complex solutions or businesses that want to keep part of their existing phone system. Implementations like these can be challenging, especially without the help of your provider.  On top of implementation support, all tiers come with 24/7 ongoing support via email, live chat, and phone.  There are four plans to choose from and pricing varies depending on how many users you have. The more lines you need, the cheaper it is per user. Those plans include (for 20 – 99 users): **For a limited time Nextiva is running a special promotion and you can get a discount to the normal rates below. Click here to see the special sale prices. Essential – starts at $18.95 per user per monthProfessional – starts at $22.95 per user per monthEnterprise – starts at $32.95 per user per monthUltimate – starts at $57.95 per user per month If you have fewer than 100 users, you’ll pay a bit more per user. These are also annual prices. So, if you prefer paying monthly, expect to pay about 30% more per user.  Sign up for a free 7-day trial to take Nextiva for a test drive today! #2 – Ooma Office — The Best for Businesses Without In-House IT. Ooma Office. The Best for Businesses Without In-House IT. Whether you need softphone functionality or traditional desk phones, all of Ooma’s equipment is ready to go out of the box, with most implementations taking less than 15 minutes. Includes unlimited calls and texts plus conference calling for up to 10 participants. >> Snag Your Live Demo! If you don’t have an in-house IT team, easy implementation, administration, and ongoing maintenance are crucial pieces of your VoIP solution.  Which… is exactly why Ooma Office is our #1 recommendation for teams without a team to maintain the system. Its patent-pending auto-configuration technology makes it one of the easiest systems to implement, whether you only need softphone capabilities or a full-blown phone system in a traditional office setting. All of Ooma’s hardware is ready to go out of the box, and most deployments take less than 15 minutes to get up and running. Plus, anyone on your team can act as your system’s administrator because it’s so intuitive to use (unlike other options on our list).  In just a few clicks, you can deploy your VoIP system, configure your hardware, add new lines, remove old lines, and set up new employees.  The simplicity of it makes it one of the easiest options from an administration standpoint.  Despite the service being straightforward, high-quality support is particularly important since you don’t have an in-house team who can help troubleshoot and resolve everyday issues as they arise. You and your team all rely solely on your provider for help.  The good news is that Ooma’s customer service team doesn’t disappoint.  If you do get stuck or run into snags along the way, you and your team can reference dozens of detailed startup guides and videos or get in touch with Ooma’s support team 24/7 via live chat or phone.  There’s also an incredibly active community forum you can turn to with specific questions if you’re not quite ready to contact support. A lot of users find the help they need online without ever needing to reach out. But the team is always there if you need it. With that said, don’t let the service’s simplicity and ease of use fool you. You still get all the features you expect from business VoIP without spending more than you need to for features you’re never going to use.  Even the lowest tier covers all your VoIP essentials, like: Unlimited calling and business SMSCall parking, transfers, forwarding, and flippingVoicemail with audio email attachmentsConference calling with up to 10 participants You also get access to Ooma’s free mobile app that allows users to make and receive calls from their mobile devices. As such, your team can work from home or on the go without worrying about missing important calls or having to use their mobile phone number for work. One of Ooma’s standout features is a virtual receptionist on the lowest tier. Most options on our list charge extra for this, so it’s an excellent deal.  You can use it to play custom messages that deliver important business information and create a multi-level menu that segments callers automatically. With it, you get that “big-business” feel while seamlessly routing callers to the right employees.  On top of that, you can create custom menus and routing options for calls made after hours or on holidays when you’re not working.  This ensures your team enjoys their time off and callers know when to expect a callback.  If you’re looking for internal collaboration tools, you can upgrade to Ooma’s highest tier for just a few dollars more per month. It includes video conferencing, a desktop app, call recording, more participants on conference calls, and voicemail transcription.  The two tiers include: Ooma Office – $19.95 per user per monthOoma Office Pro – $24.95 per user per month Traditional offices can probably get by with the cheapest plan, but highly collaborative or remote teams may need to upgrade to the Pro plan to get all the features they need.  At the end of the day, Ooma’s missing a lot of the advanced features other providers deliver. But its ease of implementation and everyday use makes it a top contender for smaller teams that don’t have an in-house support team to assist along the way.  Sign up for a live demo to see Ooma Office in action and see if it’s right for you today! #3 – RingCentral — Best For Most Affordable All-in-One VoIP With Fewer than 20 Users. RingCentral. Most Affordable All-In-One Solution. Have fewer than 20 users? Get all of the essential VoIP features you need for just $19.99 per user per month, making it the most cost-effective solution for small teams. Includes unlimited calls, SMS messages, and video conferencing. >> Get 15 Days Free! If you have a small team with fewer than 20 employees but still need an all-in-one communications solution with internal collaboration tools, you can get an excellent deal with RingCentral.  It’s also suitable for larger teams, so you don’t have to worry about outgrowing your VoIP phone solution as your business grows and you add more employees.  But its entry-level plan for small teams is what makes it stand out from the rest of the options on our list. The RingCentral MVP Essentials plan is only available if you have 20 users or less, but it comes with everything you need in a business phone system, including: Unlimited calls within the U.S. and CanadaUnlimited business SMS messagingText notifications for voicemails and missed callsA free phone number for every userThe ability to port existing numbersHD voice It also comes with free mobile and desktop apps to turn mobile devices and computers into business phones. On top of that, you get all of the essential call management features like call forwarding, parking, transfers, screening, and more.  If you plan to solely use the mobile and desktop apps, implementation is incredibly easy and typically takes less than a few hours to get your system up and running.  However, you can rent traditional phones and hardware at competitive rates if you need to.  If you opt for an annual package, RingCentral’s Essentials plan is the cheapest all-in-one option at $19.99 per user. It doesn’t include internal collaboration features, but you can add these capabilities with RingCentral Video at no additional cost.  The free add-on includes unlimited video meetings with up to 100 participants, team messaging, task assignments, and file sharing to give your team the collaboration tools they need.  However, if your team grows beyond 20 users, you’ll have to upgrade to the next tier.  The good news is that you can stay on this tier forever, regardless of how many users you have. And it includes internal collaboration features so you no longer have to use RingCentral Video.  The Standard plan comes with unlimited internet faxing, numerous non-CRM integrations, unlimited HD video meetings, unlimited conference calling, a multi-level auto-attendant for incoming calls, and professional implementation if you need it.  Regardless of the plan you’re on, you get complete access to RingCentral’s resource center. It includes hundreds of articles and how-to guides to help you along the way.  Whether you run into an issue you can’t seem to fix or need guidance on how to use a specific feature, the resource center is a one-stop-shop for quick help without needing to wait for customer support.  RingCentral even has its own university packed full of webinars, guides, training videos, and full-blown courses covering dozens of topics like remote work, how to get started, and more.  If you’re still stuck after all of that, you can reach out to RingCentral support via social media, live chat, or phone.  There are four plans to choose from, including: Essentials – $19.99 per user per month (up to 20 users)Standard – $27.99 per user per monthPremium – $34.99 per user per monthUltimate – $49.99 per user per month However, we highly recommend starting with the Essentials plan if you have fewer than 20 employees. It’s the cheapest way to get all of the internal collaboration and VoIP features you need.  If you grow beyond that, you can upgrade to a higher tier when you need to.  Sign up for a 15-day free trial with up to five users and 50 free minutes each to see if RingCentral is right for your team today! #4 – Grasshopper — The Best VoIP Mobile App for Solopreneurs and Small Teams. Grasshopper. The Best VoIP Mobile App. Get that big-business feel without the price tag. Grasshopper focuses on no-fuss software designed to turn your mobile device into a business phone in just a few taps. Includes unlimited minutes, texting, incoming faxes, and a free phone number. >> Get 7 Days Free! Grasshopper is a bit different than the other options on our list because it’s not a robust all-in-one phone system. Instead, it focuses solely on no-fuss softphone functionality that lets you make and receive business calls on the mobile device you already have. Rather than spending several days or weeks ordering equipment, installing it, and configuring your settings, you can download the mobile app and you’re good to go.  In fact, you can set everything up and have a new business number in the next ten minutes.  As such, it’s a great option for freelancers, solopreneurs, and small teams who want to add an extra layer or professionalism and separation to their business without the hassle of complicated features and drawn-out setup processes. Aside from an intuitive mobile app, Grasshopper also now has a full-featured desktop app so you can make and receive calls or texts from your computer as well.  This adds a whole new layer of versatility to the once mobile only VoIP software.  Aside from being able to use to your mobile device as a business phone, you also get a ton of other useful VoiP features, including: A free business phone numberCustom pre-recorded greetingsBusiness SMS messagingThe ability to get incoming faxes via emailVoicemail transcriptions in your inboxSet business hours to block calls while you’re not working However, one of Grasshopper’s standout features is the ability to set up automatic text messages if you miss a call.  With this feature, callers automatically receive a follow-up text letting them know you’re unavailable. You can also let them know that they can text you back with their callback information to speed up your response time.  It’s an easy way to keep potential customers engaged even if you can’t answer their call or get back to them right away.  Plus, you can set up canned SMS responses to save yourself time.  Another excellent feature is the app’s ability to automatically switch over to WiFi or VoIP connections if your cell service isn’t very strong. This ensures your calls are always high-quality, even if you don’t have full bars (as long as you have an internet connection).  If you start to feel overwhelmed or get backed up with too many calls, you can add Ruby Receptionist functionality for an additional monthly fee.  It’s a fantastic feature that includes live receptionists to answer calls on your behalf when you’re unavailable or working hard on other aspects of running your business.  Your live receptionists can greet callers just as you would, schedule appointments, answer frequently asked questions, handle calls in English or Spanish, and gather information about potential customers without you having to lift a finger.  Not only does it free up your time, but it also gives your small operation a big-business feel without you having to put in extra hours.  This optional add-on starts at $130 per month, which may sound expensive at first glance. However, it’s much cheaper than hiring a new employee or a virtual assistant to handle incoming calls as your business grows.  There are three pricing plants to choose from, including: Solo – $26 per month for one number and three extensionsPartner – $44 per month for three numbers and six extensionsSmall Business – $80 per month for five numbers and unlimited extensions The nice thing about extensions with Grasshopper is that you can forward them to any number or device. So, even on the solo plan, you can add two employees or partners with their own extensions and forwarding rules at no additional charge.  This is significantly cheaper than other per-user pricing structures on our list. With Grasshopper, you can have three users for $26 per month rather than paying $19.99 per user per month.  You can also add additional phone numbers to any plan for $10 each per month.  Regardless of the plan you choose, you can reach out to Grasshopper’s customer service team anytime 24/7 via Twitter, Facebook, live chat, phone or email.  Sign up for a 7-day free trial with 100 minutes and 100 texts to see if it’s right for you! #5 – Phone.com — The Best for Teams Needing Under 300 Monthly Minutes Per User. Phone.com. The Best for Occasional Calls. As the cheapest option on our list, users get 300 minutes and 1,000 text messages per month with all the essential VoIP features you need to handle the occasional phone call. Flexible plans make it easy to scale your services as your business grows. Starts at $12.99 per user per month. >> Snag Your Free Demo! If you and your team only handle occasional calls throughout the day, Phone.com is the most affordable option and our #1 recommendation if you need fewer than 300 minutes per user per month.  This is common in typical office settings where face-to-face collaboration are the norm and for businesses that don’t typically deal with a lot of customers.  With that said, it’s also a smart choice for startups and digital or non-collaborative teams.  Phone.com’s cheapest plan is geared specifically for businesses like these that don’t do a lot of talking on the phone or texting. With it, each user gets 300 minutes per month for both inbound and outbound calls, which is more than enough for the occasional phone call.  However, the nice thing is that when you add more users, the minutes pool together. So, if you have three users, they have 900 minutes to share and distribute however they need to.  The same goes for texting, too. Each user gets 1,000 texts per month that get pooled together when you have multiple users.  It’s important to note that Phone.com considers one text message 160 characters or less. You can send texts that are longer than that, but it’ll count as more than one message towards your monthly limit.  Despite those limitations, you get a ton of other features at a much more affordable price point than paying for an unlimited number of minutes and texts even if you don’t need them.  Users can set up video meetings with up to 10 participants and administrators can create custom call routing rules to automatically connect callers with the right employee. Other providers charge a lot of money for these features, so this is an excellent deal.  Efficient call routing also helps your team save their monthly minutes for more important conversations than simply transferring a caller to someone else.  On top of that, every plan includes: Mobile and desktop apps for softphone functionalityEmail voicemail notifications with audio attachmentsDocument sharing and internal chatCustom greetings for incoming callsClick-to-call from your computerCaller ID and hold musicFree number portingUnlimited outbound faxing Although we recommend softphones for most businesses, you can also rent or purchase numerous desk phones at affordable prices directly from Phone.com.  The cheapest plan starts at just $12.99 per user per month, making it the most affordable option on our list, with unlimited minutes starting at $19.99 per user per month. As such, the unlimited plans are on par with other providers.  But the best part is that you can add users at different tiers.  If you know your support team spends more time on the phone, you can upgrade them to the unlimited plan while keeping your other departments on the lowest tier.   Maybe one user is consistently using up more than their fair share of minutes. No problem! You can bump them up to the unlimited plan to save more minutes for everyone else.  Or you can add managers on the unlimited plan but keep their team members on the limited plan to save money since they probably don’t need unlimited minutes to begin with. This level of versatility makes it an excellent option, even as your business grows or your needs change.  You can also add, upgrade, or remove users at any time within your account dashboard.  It’s easy to use, even for non-IT users, so anyone on your team can act as an administrator with no problems and minimal snags along the way.  Request a free demo or sign up today to get started with Phone.com! #6 – Freshcaller — The Best for Customer Support Teams. Freshcaller. The Best for Support Teams. Looking for a better (more affordable) way to deliver excellent customer support experiences? Freshcaller delivers everything you need in a VoIP system plus essential support-specific functionality at a fraction of the cost. Plans start free with usage-based pricing or at $15 per user per month. >> Get 21 Days Free! If you’re a customer service team looking to streamline your support processes, Freshcaller is our top recommendation.  With it, you get everything you need in a VoIP phone service plus numerous support-specific features designed to help reduce the number of tickets you get, minimize lost tickets, and deliver excellent customer experiences.  However, the best part is that you can integrate with your CRM on every tier.  Unlike other options on our list, you don’t have to pay big bucks to “unlock” this capability that’s crucial to how your team operates.  Freshcaller integrates with dozens of CRMs out of the box, including all of Freshworks’ CRMs, AgileCRM, NoCRM, ZohoCRM, Infusionsoft, ZenDesk, Pipedrive, Hubspot, and more. So, regardless of what you use, you can easily pull relevant customer data into your VoIP platform and vice versa.  These deep integrations can even automatically pull customer data into a screen pop your reps can review before answering the call.  As such, they can review past interactions with your team, previous purchases, and the company they work for in just a few seconds. However, it also works the other way around as well.  If that data doesn’t exist in your CRM, you can automatically add it in Freshcaller to equip other reps that interact with that customer in the future.  Many of Freshcaller’s built-in integrations include two-way sync, which also helps eliminate the need to enter the same information into two separate platforms and greatly reduces the risk of human error.  On top of that, the service supports outbound calling (starting at $0.022 per minute) for proactive customer service.  Aside from customer support features, you also get all the essential VoIP functionality you expect, including: A web-based app that lets users answer calls within their web browserA fully functioning mobile app that lets your reps answer calls on the goAdvanced caller ID settings based on what information reps need prior to answeringAutomatic desktop notifications and custom greetingsThe ability to take notes and attach them to customer profiles However, the best part is that Freshcaller offers a free plan with per-minute pricing that comes with all of these features. And you don’t need to pay extra just to access essential support features as you would with other providers.  The only caveat is that you have to purchase phone numbers through Freshcaller for $1 per line per month.  If you need more advanced features or don’t want to pay per minute, you can upgrade to a paid plan starting at just $15 per user per month. Freshcaller’s paid plans include a set number of free minutes per user every month with discounted per-minute rates after you exceed your monthly quota.  They also include the ability to port existing numbers, meaning you don’t have to buy phone numbers from Freshworks if you already have them.  When you upgrade, you can also set up customized call routing rules, after hours routing, and holiday routing when your team isn’t in working. Other advanced features include hold music, wait queues, conference calling, speech-enabled or standard IVR menus,  and queue callbacks.  Freshcaller’s plans include: Sprout – Free (each line is $1 per month + $0.016 per minute for incoming calls)Blossom – $15/user per month with 1,000 monthly incoming minutes per userGarden – $29/user per month with 2,000 monthly incoming minutes per userEstate – $45/user per month with 3,000 monthly incoming minutes per userForest – $69/user per month with 5,000 monthly incoming minutes per user There are also omnichannel plans that include ticketing, helpdesk automations, auto-balanced ticketing assignments, knowledge base functionality, chat bots, and email bots. These solutions include everything you need to centralize support inquiries regardless of where they come from.  These features start at an additional $34 per user per month. So, we only recommend it if you don’t already get these features elsewhere.  The sheer number of plans and pricing options to choose from can feel confusing, but it helps deliver the flexibility required to suit customer service teams of all shapes and sizes.  Sign up for a free 21-day trial to take Freshcaller for a test drive today! Methodology For Choosing The Best Business VOIP Phone Services. Business VoIP phone services come in a near infinite number of shapes and sizes. To make your decision even harder, there are dozens of factors and minute details to consider before investing your time and money.  To help you out, we’ve developed a definitive methodology you can use to make the best decision for your wallet, team, customers, and business.  Call Volume and Number of Users. The number of calls you handle and the number of users you have both play a major role in determining which VoIP solution is right for your business.  For smaller teams, you need a phone system that’s affordable, requires little to no hardware, and is easy to implement without an in-house IT team. Top-notch customer support and tutorials are also important considerations because you’ll need to rely solely on them when issues arise.  If you’re a small team with low call volumes, usage-based pricing is the most affordable way to get all the features without breaking the bank.  However, affordable per-user pricing may be a better fit if your team handles higher volumes.  For larger teams with dedicated in-house IT support, an intuitive administration portal, user management features, and custom integrations become more important. With custom integrations, your in-house team can develop a completely custom, internet-based phone solution specifically tailored to how your team likes to work. This can greatly improve productivity and ease the pains of implementing a new system.  You’ll also benefit from multi-site management tools for multi-location businesses and advanced analytics to monitor your team for continuous improvement efforts. We highly recommend per-user pricing with unlimited calling for larger teams.  Keep in mind that some advanced capabilities may require you to upgrade to higher tiers and many providers make you commit to a long-term contract to get the best pricing. Hardware Requirements. There are three main types of business VoIP phone deployments—traditional desk phones, softphones, or a combination of the two. Softphone functionality lets you make and receive phone calls using your mobile device or computer. You can use any of these devices to make calls from your business phone number. In most cases, this is the easiest option since it requires no additional hardware or equipment.  Usually, it’s also a breeze to deploy. All users have to do is install the software on their device and connect their accounts to get started. Simple enough for your team to get up and running. There are a few more things to do on the administration side if you want to do things like setting up advanced menus for incoming calls, porting existing phone numbers, integrating with your CRM, or implementing advanced call routing.  However, the process is significantly easier than deploying traditional phones.  Softphones are an excellent choice for mobile teams like field service providers, small businesses just getting started, and work-from-home environments.  They’re also smart for customer service and outbound sales or marketing teams since they offer deeper integrations with your CRM.  On the other hand, desk phones may be more appropriate and easier for your team to use if you’re in a traditional office setting. If you don’t already have office phones, you’ll need to buy them or rent them from your provider.  If you already have them, then it’s imperative to make sure they’re compatible with your new internet-based service. In some cases, you may need to buy a converter.  But the complications and hardware requirements don’t stop there.  Some providers require you to buy a separate server specifically for storing VoIP data. You may also need a few other odds and ends to make your existing infrastructure work. The best thing to do is get your IT department involved in your conversations as early as possible.  They’ll know more about the different pieces of equipment you need, where to get them, and how to install them.  You also need to consider the fact that each phone needs its own ethernet cable. Do you already have them running to each desk or will you need to drop new ones in? Again, your IT department will know more about this and how to make it happen.  Furthermore, your internet speeds and bandwidth may need an upgrade to handle your new system, especially if you have a large team handling calls simultaneously.  Before making any decisions, be sure to have these conversations with each provider you’re considering. It’s important that your IT team is actively involved so you’re fully aware of what you need to invest in before you can implement your new phone system.  Implementation. Once you have the hardware you need (if you need any at all), it’s time to start implementing your new VoIP phone system. Gathering and installing the hardware you need may be challenging, but ensuring a smooth implementation can be even more difficult.  So, it’s important to have a clear understanding of how long it’s going to take, who’s in charge of what, and how you’re going to get your team up to speed.  You can set up most softphone systems within a few hours (rather than weeks or months), although some may take a few days and several conversations with support to get right.  But not every provider’s support is created equal. It’s crucial to understand how responsive and helpful the support team is before spending any money. We highly recommend reaching out to them to ask specifically about implementation and how they can help before making your final decision.  Strong customer support is vital, especially if you don’t have an in-house IT team who can assist with setup and troubleshooting.  Most traditional phone setups require a more extensive implementation process. If you want to go this route and don’t have in-house IT, we highly recommend going with Ooma Office.  All of their phones are to go out of the box, making it more of a plug-and-play implementation than other options on our list.  However, if you’re a larger team or want to keep part of your existing phone solution, deploying your VoIP system isn’t going to be that easy and will require implementation support (both in-house and from your provider).  The more complex the solution, the longer it’s going to take to work out all the kinks for a full company-wide deployment.  As such, it’s crucial to choose a provider that can work with your in-house team to deliver excellent implementation support. You should also have a clear understanding of which team is responsible for different tasks to ensure a streamlined deployment.  Regardless of how easy you think it’s going to be, strong implementation support is a must-have.  However, that doesn’t mean your provider’s customer support efforts should stop there.  Ongoing Support for Your Team. Once your system is in place, your team needs to learn how to use it. From end users to administrators and technical specialists, there are a lot of people to get up to speed.  It’s especially true if your new system is complex or significantly different from the one you were using before.  Administrative users need to learn how to add new lines, remove old lines, set up the phone book, change phone numbers, and more. With most VoIP services, there’s a lot of room to make mistakes on the administration side of things.  To make matters worse, the backend of most VoIP software isn’t super intuitive for everyday users. So, if your administrators aren’t IT professionals, strong onboarding support from your provider is a hard requirement.  On the other hand, end users have to learn how to transfer calls, make calls, put callers on hold, and leverage dozens of other features that come with your software.  So, you can’t afford to gloss over lackluster onboarding support, even if you have an in-house IT team—they’re going to need help too.  Some providers offer personalized training sessions for free while others charge for it or only offer written how-to guides instead. As such, you should think about the technical capabilities of your employees. Some will need more hands-on support than others, so it’s important to choose a provider that delivers the right level of support for everyone on your team.   Even after everyone’s up to speed, there are countless snags and issues that can pop up at any time, from software bugs and system malfunctions to user errors and account lockouts. Without strong ongoing support from your provider, small issues like these can last weeks or even months and create an extremely frustrating experience. On top of that, the more users you have, the more vital scalable customer support becomes. More everyday users and administrators means more people leaning on your provider’s support team for quick fixes and resolutions.  Whether you expect to need a lot of ongoing support or not, we recommend having these conversations with each provider you’re considering before making a decision.  UCaaS Features. All of the options on our list deliver phone-based features for both inbound and outbound calls.  Some of those features include hold music, parking, automated menus, call routing, caller ID, an auto-attendant, and call recording functionality.  A basic phone system with essential calling features is more than enough for solopreneurs, freelancers, and small teams in a traditional office setting. If that sounds like you, the introductory plan on any of the providers on our list is an excellent choice.  Alternatively, you can go with Grasshopper (for solopreneurs and small teams) or Freshcaller (for customer service teams).  Some providers offer a wider array of features beyond simple voice calling, ones that empower teams to communicate with each other in addition to communicating with customers. You’ll often hear these more comprehensive packages referred to as United Communications as a Service (UCaaS).  UCaaS providers typically include: Most phone-based features, plusConference callingVideo conferencingSMS messagingInternal chat featuresInternet faxing Examples of this are Nextiva, RingCentral, Ooma, and Phone.com. You can get all of these features and more on higher tier plans.  They are typically more expensive than basic phone systems, but are an excellent way to help remote, collaborative, multi-location, and large teams get all the communication tools they need under one roof.  Even if you already have a conferencing, faxing, or internal chat solution elsewhere, consolidating them is a smart idea. Doing so means there are less moving parts, fewer integrations to worry about, and one monthly fee rather than paying for and managing your communication tools separately.  With that said, UCaaS features may not be necessary for smaller teams or those in a traditional single-location office setting where face-to-face meetings and collaboration are more common.  Nextiva. Best for Most. Get everything you need from your VoIP provider including unlimited voice and video calls, a free phone number, a mobile app, and unlimited online faxing. Or upgrade for advanced UCaaS features like video conferencing and numerous collaboration tools. Plans start at $18.95 per user per month. >> Get 7 Days Free! Summary. The low cost of implementing VoIP phone systems means they are accessible to even the smallest businesses. Regardless of your size, you can have that big-business feel when customers call and a top-notch internal communication system, thanks to all the functionality that VoIP services deliver at an affordable price. For most businesses, we recommend Nextiva because of its flexibility, scalability, and budget-friendly price tag. But it may not be the best for you, depending on what you need. So, don’t forget to use the methodology we talked about as you sort through choosing the best business VoIP services for you and your team.   Make your website better. Instantly. Free 30-day Trial Keep Reading About Reviews. Reviews Best Ecommerce Website Builders. 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Result 21
TitleBusiness VoIP Provider Comparison | Bionic
Urlhttps://bionic.co.uk/business-connectivity/business-voip/
DescriptionVoIP phone systems are a faster, cheaper and future-proof alternative to traditional phone systems allowing businesses to make phone calls over the internet
Date
Organic Position16
H1Compare business VoIP cloud-based phone systems
H2What is a VoIP cloud-based phone system?
How Bionic will help you find the right digital phone system for your business
What are the benefits of VoIP for a small business?
Get a tailored VoIP digital phone system for your business
Here’s what some of our customers say about Bionic’s business VoIP comparison service
What Bionic customer say about us
Why switch to business VoIP?
How to choose the best VoIP for your small business
How does VoIP work?
How much do VoIP call packages cost?
Business VoIP FAQs
H3Digital phone systems
Digital phone systems
Work from anywhere
Never miss another call
Great value with inclusive calls, even to mobiles
Get ready for the analogue switch off in 2025
Is VoIP cheaper than a landline?
Are VoIP calls high quality?
Is there a minimum speed needed for VoIP?
What equipment do I need?
Why do you need my postcode to compare VoIP?
How do you use VoIP?
Do you need to change your number when switching to VoIP?
What is PBX?
What is hosted VoIP?
What is the difference between SIP trunking and VoIP?
How can I find the best business VoIP?
H2WithAnchorsWhat is a VoIP cloud-based phone system?
How Bionic will help you find the right digital phone system for your business
What are the benefits of VoIP for a small business?
Get a tailored VoIP digital phone system for your business
Here’s what some of our customers say about Bionic’s business VoIP comparison service
What Bionic customer say about us
Why switch to business VoIP?
How to choose the best VoIP for your small business
How does VoIP work?
How much do VoIP call packages cost?
Business VoIP FAQs
BodyCompare business VoIP cloud-based phone systemsTell us what your business needs online and our experts will compare VoIP systems and suppliers to find the right digital phone system. Compare digital phone systems Digital phone systems. Compare business VoIP cloud-based phone systemsTell us what your business needs online and our experts will compare VoIP systems and suppliers to find the right digital phone system. Compare digital phone systems Some of the VoIP network, hardware and software providers we use to configure you solution TrustpilotTrustpilotWhat is a VoIP cloud-based phone system?VoIP (Voice over Internet Protocol) is a cloud-based phone system that allows businesses to make voice phone calls through an internet connection.VoIP simply uses the internet to carry phone calls instead of the old-fashioned analogue network. You can connect modern business phones to VoIP, but you can also make VoIP calls from your laptop or smartphone. Using the internet to make phone calls makes them cheaper and means you can easily get business features.Find your details with smart data. No more long forms. All you need to start a quote is your business postcode and our tech-enabled team will find the info needed to run a comparisonWe’ll do the comparison for you. We listen to your needs and compare what’s on offer from our panel of trusted suppliers to find the right deals for your businessWe talk through your options with you. One of our tech-enabled team will talk you through your options and answer any questions. All you then need to do is pick your preferred dealWe’ll take care of the switch. We’ll then handle the rest of the switch for you. We’ll let your old and new suppliers know about the switch and keep you informed at every stepHow Bionic will help you find the right digital phone system for your business. You tell us what you need. Tell us a bit about your business online then one of our independent VoIP experts will talk you through the options. They’ll also be on hand to answer your questions and listen to your needs.We tailor and demo your system. Our experts will talk you through the quotes from different business VoIP providers. They’ll work with you and help you choose the VoIP system that’s right for your business.We’ll manage the switch. If you’re happy to go ahead, we’ll take care of the rest. We’ll work with your new supplier to arrange installation and make sure you get switched over with no interruption to your service.Your Bionic comparison is free.If you decide to buy a business VoIP system, we’ll be paid a commission by the new supplier that is included in the prices we quote.What are the benefits of VoIP for a small business?There are loads of advantages of switching to a cloud-based VoIP phone system. Here are some of the ways your business could benefit:Work from anywhere. Making the switch to VoIP means you can take your landline anywhere by simply using your laptop or smartphone. Perfect for a remote workforce and frequent travelers, it also means there’s no need to confuse customers with an alternative mobile number for when you’re on the move.Never miss another call. VoIP uses cloud technology, so you stay in complete control of your business calls. If you’re away from the office, calls can easily be routed to another handset, mobile phone or even a laptop, meaning you and your employees can answer from anywhere. Perfect for remote working.Great value with inclusive calls, even to mobiles. VoIP calls are usually cheaper than those made using a traditional landline phone and are especially cost-effective for making international calls. And there’s no line rental to pay with a VoIP package, which is ideal for businesses with multiple lines or more than one site.Get ready for the analogue switch off in 2025. It’s not new news, but it might have slipped under your radar - the traditional landline will be no more from 2025. This means that all UK landlines - both home and business - will be switched from the old copper lines to a fully digital network. Future-proof your systems now. Get a tailored VoIP digital phone system for your business . Do you need a VoIP handset? Or will you be using mobile VoIP? Maybe you want both? Our tech-enabled experts will help tailor your perfect package. Choose from a range of VoIP handsets. We have access to a wide range of handsets from our panel of suppliers. We can even work with your existing set-up.Desktop and mobile VoIP options. Use the VoIP app to manage all your business calls from your existing laptop, smartphone, or other mobile devices.Or a combination. Use a combination of devices to make and manage VoIP calls from the office, home, or on the go. Compare digital phone systems Here’s what some of our customers say about Bionic’s business VoIP comparison service. Ryan Bull, owner of Muscle Bull Gym, London I was frustrated that my gym only had one line so, if someone was dealing with another member, there would quickly be a queue of callers building up. I didn’t want our members to be waiting on hold for ages to book an appointment.Ryan at Bionic helped me tailor a VoIP system with call queuing system, hold music and virtual receptionist. And we could keep the gym’s existing number, so we didn’t need to splash. Read Ryans story What Bionic customer say about us. TrustpilotRead our customer storiesWhy switch to business VoIP?VoIP phones are becoming increasingly popular among businesses of all sizes, across all industries. This is largely because they’re quicker and more adaptable than traditional phone services.If you switch to a VoIP for small business package, you’ll find that both the set-up cost and call charges are much cheaper than when using most traditional systems.VoIP is also flexible and adaptable, which is ideal for small businesses. In fact, with a software-based Voice over IP phone system, you can make calls from anywhere, meaning you are not trapped in your office. Essential for effective remote working.You can also scale up the system quite easily, as most VoIP providers will be able to add workspaces or phones to your system with limited hassle. Again, for many small businesses this could prove especially useful.To find out how switching to VoIP helped a busy London gym owner, check out our customer case study Gym builds its muscles back up with Bionic.How to choose the best VoIP for your small business. When choosing which VoIP provider to work with and which package to buy, the main things you’ll need to consider are pricing and the services or features your provider offers as part of their package.There are several steps to take to work out how much a VoIP phone package will cost your business. The main monthly cost is a fixed price per user, but providers will also charge extra for additional phone numbers if you need them. If your business operates from several locations, for instance, you may want to give customers in different regions their own unique number.You will also be charged for the calls you make. Just as with your mobile phone contract, you would normally buy VoIP call packages, or bundles, such as 1,000 minutes to local numbers. But do check what call charges will be once you use up your bundle and think about how much you will use your phone line.In terms of services, providers will offer a vast range, with more expensive deals coming with plenty of optional extras. These might include call transfer services, voicemail, call recording, SMS transmission or call screening - to name but a few. Again, think about what your business needs before agreeing to a deal.One call to our connectivity experts is all it takes to find the perfect business VoIP solution. Call us now on 0800 327 7734.How does VoIP work?Time for a bit of tech talk - Voice over IP phone systems work by converting the sound of users’ voices into digital data ‘packets’. These packets are then transmitted either online or through a local area network (LAN). Once they reach their destination, these packets are decoded and decompressed so that the user hears them as a voice. Unlike traditional phone calls, the decoding and decompression is instant, to make sure calls are faster and clearer.It's doubtful you’ll ever really need to know much about how the technology works, just how to use it. When you switch to a VoIP business phone line, you can either use a software or hardware-based system.A hardware-based VoIP system will look and work just like a traditional business phone system, and a new handset will be provided as part of the package. A software-based system uses an app that is installed on a computer or mobile, which allows access to mobile VoIP. Software-based systems allow you to use VoIP with existing computer and mobile devices.Check out our business phone line comparison page if you are looking to switch your landline instead.How much do VoIP call packages cost?VoIP call packages can cost just a few pounds a month or as much as £30 a month. But, as you’d expect, the range of prices means there is also a wide variety of services you might receive for the money paid.The same provider might offer a package of £5 a month and another at £25. But the more expensive deal will also generally offer more options in terms of the number of lines and additional services they provide. Additional phones can cost anything up to £500, so if you don’t have enough included in your initial package, costs can soon start adding up.As always, think about what services you need before signing up to one particular package. Business VoIP FAQs . To help you understand more about switching your business phone to business VoIP, here are the answers to some of our most frequently asked questions.Is VoIP cheaper than a landline?VoIP calls are usually cheaper than calls made using a traditional landline phone and are especially cost-effective for making international calls. And there’s no line rental to pay with a VoIP package.Are VoIP calls high quality?When you switch to business VoIP with Bionic, your package will include HD quality calls.Is there a minimum speed needed for VoIP?Although the speeds you need vary according to how many end users are connected, VoIP will work absolutely fine on speeds of just 1-2Mbps.What equipment do I need?Just a way to make and receive VoIP calls. This could come in the form of an app for your mobile, a PC softphone or a VoIP handset.Why do you need my postcode to compare VoIP?This is because the majority of VoIP customers run the system over their broadband, and the postcode allows our experts to check your available speeds.How do you use VoIP?In exactly the same way you would take a normal phone call, albeit with more flexibility to take it via your handset, mobile or a PC softphone.Do you need to change your number when switching to VoIP?You can usually keep your existing number when switching from an analogue business phone system to VoIP. This is something our connectivity experts can take care of on your behalf.But you may want to change your number to better suit the location in which you do business – if, for instance, you want to let customers know your business operates nationally, you might want to switch to an 0330 number.What is PBX?Private Branch Exchange (PBX) is a type of business telephone network used within a company or organisation. PBX phone systems allow you to communicate both internally and externally using VoIP, ISDN or analogue phone lines.What is hosted VoIP?Hosted VoIP - or ‘managed VoIP’ - is when your VoIP hardware and PBX is hosted at a site separate from where the VoIP telephone service is being used.This might sound complicated, but simply signing up for cloud-based VoIP means you’re using a hosted VoIP system – you make calls via VoIP, but your provider maintains the physical kit needed in a data centre off-site, subject to you paying a monthly fee.Many businesses find this the easiest way to use a VoIP phone service.What is the difference between SIP trunking and VoIP?While VoIP allows you to make voice calls using an internet connection, SIP trunking can transfer multimedia data, which means you can make voice, text or video calls. How can I find the best business VoIP?The simplest way to find the best business VoIP system is to speak to Bionic’s connectivity experts.We compare both hardware and software-based systems to make sure you get a full view of what’s on offer before you decide. We’ll cut through the jargon to save any confusion and help work out what type of VoIP you need, which providers have the best deals, and how you can negotiate the best terms available.Give us a call today on 0800 327 7734
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Result 22
TitleWhy should businesses choose business VoIP phone services?
Urlhttps://www.yodel.io/blog/knowledge/why-should-businesses-choose-business-voip-phone-services/
DescriptionVoice over Internet Protocol (VoIP) is a technology that allows users to make and receive calls over the internet. VoIP can help empower businesses of all types and sizes to have more effective phone communication
Date15 Jul 2021
Organic Position17
H1Why should businesses choose business VoIP phone services?
H2Voice over Internet Protocol (VoIP) is a technology that allows users to make and receive calls over the internet. VoIP can help empower businesses of all types and sizes to have more effective phone communication
When it comes to business phone solutions, a VoIP system just makes sense
Streamline Communication
Improve Phone Communication Efficiency
Excel in Customer Service and Support
At the end of the day…
Got another minute? Read up on our other blog posts:
H3knowledge
How to Improve a Company's Customer Service?
Meet Silke, Marketing & Sales Manager at Yodel
What Is The Importance Of Business Phones?
H2WithAnchorsVoice over Internet Protocol (VoIP) is a technology that allows users to make and receive calls over the internet. VoIP can help empower businesses of all types and sizes to have more effective phone communication
When it comes to business phone solutions, a VoIP system just makes sense
Streamline Communication
Improve Phone Communication Efficiency
Excel in Customer Service and Support
At the end of the day…
Got another minute? Read up on our other blog posts:
BodyWhy should businesses choose business VoIP phone services?Voice over Internet Protocol (VoIP) is a technology that allows users to make and receive calls over the internet. VoIP can help empower businesses of all types and sizes to have more effective phone communication.Olivia MaierJuly 15, 2021 · 3 min readYou may have heard VoIP referred to as IP telephony, internet telephony, or another alternative name. Any terms used to describe internet based phone calls are referring to VoIP systems. To learn more about how VoIP works, check out our helpful post: What is VoIP?When it comes to business phone solutions, a VoIP system just makes sense.VoIP systems like Yodel can help your business streamline communication, improve phone communication efficiency, excel in customer service and support.Streamline Communication. Business communication shouldn’t exist in a silo. That doesn’t just mean keeping your team better connected (which Yodel does through collaborative features) but keeping your business tools connected as well. By integrating your business software and phone communication you are able to keep information and data consistent across platforms. It also helps to make big improvements to your phone communication workflow.Yodel makes it easy to connect to the tools that you are already using. If your team lives in Slack, loves Salesforce, or is taking advantage of one of the other countless tools Yodel can connect to then you will love our integrations. It has never been easier to share important information and data across your business software and phone communication. The best part? All of your team members can take advantage of these integrations, helping to further keep your team on the same page.Improve Phone Communication Efficiency. Efficient phone communication can make a big difference that both your team members and customers will benefit from. Now you might be wondering, what does effective phone communication look like?With Yodel, we make it easy to be efficient. We can make sure that calls get where they need to go, right from the start with our intelligent IVR and call screening system. No time to answer the phone? Easily send canned responses to your callers. Take efficiency to the next level with a robust phone system full of features to help.Enhance the phone experience for your callers and your teamExcel in Customer Service and Support. Customer service and support are a great way to differentiate your business from your competitors. When a VoIP system offers your team the right tools, it can help make it easier to show your customers how much you value them.Start calls off on the right note with a customizable welcome message, and pleasant music or a message on hold. With call transcriptions you’re able to give your customers your full attention without having to multitask and take notes. Our intelligent IVR system makes sure calls get to the right agent from the start, who will already know why your customer decided to call. That gives your agent a head start on problem solving.At the end of the day….Yodel is the easy-to-use business phone system that makes it easy to get started.Got another minute? Read up on our other blog posts:. knowledgeHow to Improve a Company's Customer Service?Customer service has always been important in business, but it has become even more crucial in …Olivia MaierJuly 07, 2021 · 3 min readthe yodel teamMeet Silke, Marketing & Sales Manager at Yodel. Nina HoedlmayrMay 17, 2017 · 6 min readopinion piecesWhat Is The Importance Of Business Phones?Yes, a business phone is crucial even in 2021Olivia MaierOctober 15, 2021 · 3 min readIntegrationsSlackDriftZapierIntegromatHubSpotSalesforceZendeskDiscordPipedriveTrelloVirtual NumbersVirtual Number U.S.Virtual Number CanadaVirtual Number GermanyVirtual Number FranceVirtual Number Netherlandssee more numbersAlternativesDialpad AlternativeAircall AlternativeCloudTalk AlternativeCallHippo AlternativeRingCentral AlternativeTalkdesk AlternativeJustCall AlternativeResourcesAppsSupportStatusBlogCompanyHomePricingSign upImprintTerms of ServicePrivacy PolicyCall Us +1 (855) 548-0800 +44 20 3856 7780 +43 1 393 20 50 +49 157 3598 9090 +52 33 4160 0772 +61 488 842 152Facebook Twitter© 2022 YodelTalk – All rights reserved.
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Result 23
Title10 Tips for Choosing a Business VoIP Service for Your SMB
Urlhttps://www.linkedin.com/pulse/10-tips-choosing-business-voip-service-your-smb-josiah-salser
DescriptionVoIP solutions come in categories that ideally match the unique requirements of different businesses – be it small, medium, or large. Mobile app ...
Date19 Sept 2021
Organic Position18
H1
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H3
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Body
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TitleCompare 3 Types of VoIP Systems
Urlhttps://www.dpctechnology.com/2017/07/compare-voip-systems/
DescriptionAdvantages and disadvantages of the 3 types of VoIP Systems. Learn about hosted VoIP systems
Date27 Jul 2017
Organic Position19
H1Which VoIP System is Right for Your Business: Compare 3 Types of VoIP Systems
H2Which VoIP System is Right for Your Business: Compare 3 Types of VoIP Systems
Always on
Flexibility
No need for multiple roll-over lines
Good control
Requires new phones
The Internet is your lifeline
Devices still need analog lines
AT&T Hosted VoIP
Comcast Business Voice Edge
Complete Voice
H3DPC Technology
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H2WithAnchorsWhich VoIP System is Right for Your Business: Compare 3 Types of VoIP Systems
Always on
Flexibility
No need for multiple roll-over lines
Good control
Requires new phones
The Internet is your lifeline
Devices still need analog lines
AT&T Hosted VoIP
Comcast Business Voice Edge
Complete Voice
BodyWhich VoIP System is Right for Your Business: Compare 3 Types of VoIP Systems Which VoIP System is Right for Your Business: Compare 3 Types of VoIP Systems. First, let me explain there are 3 types of VoIP Systems out there: Software VoIP - like Skype, good for start-ups, businesses need more powerful with more features On Premise/Self-Hosted VoIP - appropriate for large businesses that have the manpower and resources to implement an in-house solution. Also, can be used to save an old legacy PBX system, or to have total control of every aspect of your phone system Hosted VoIP - Best for small businesses. This solution moves your phone system to the cloud. Each phone in your office then plugs into the internet (just like a computer) and routes all calls (including extension to extension) over the internet In this article, I will concentrate on hosted VoIP. Advantages of Hosted VoIP Always on. Your hosted VoIP phone system in the cloud is always on even if your internet/phone lines at your office go down. Meaning if a customer calls you they will still get the interactive voice menu (press 1 for sales 2 for billing etc) and they will be routed normally to your voicemail. Your phones will not be able to make or receive calls while the internet is down, but your customer won’t know that and will still be able to leave a voicemail. Flexibility. You only need an internet connection to use your phones from the office. So if you take extension 102 home, and plug it into the internet, It will still be extension 102 on your cloud phone system. Meaning that phone will make and receive calls as normal even though it is in a completely different location. If the internet goes down at your office, you can log into a web portal for the hosted VoIP and reroute all incoming calls to a cell phone, or direct to voicemail, or to another phone. No need for multiple roll-over lines. With VoIP, in general, you only need your main office number. You can have as many or as few numbers as you want (think marketing) but in order to field multiple calls at once, you do not need more than 1 phone number. VoIP uses call paths (not separate analog lines) so you don’t have to pay for multiple lines to get simultaneous calls. Good control. Hosted VoIP has a web portal that lets you configure your phone system any way you like. Do you want all incoming calls between 8 am and 5 pm ring only the 3 front phones? Would you like it to ring them all simultaneously or in order? How about after going through several onsite phones it rings your cell phone? Disadvantages of Hosted VoIP Requires new phones. Because your phone system is now in the cloud, we require a VoIP phone to access it. If you already have VoIP phones in some cases, we can re-purpose them. But a traditional analog phone system or PBX cannot be converted to hosted VoIP. The Internet is your lifeline. It's already true that your business will suffer when the internet is down. Now that your phones go over the internet that is another service you lose when the internet goes down. However, there are a few ways around this, first, the hosted VoIP can be rerouted to a cell phone temporarily. Also, you can look into dual WAN services that combine two internet providers so that if one goes down you are still connected. Devices still need analog lines. Some Credit Card Machines, Fire/Alarm systems, and the good old fax still need analog plain old telephone lines. This can increase your costs if you need to keep a plain old telephone line for those services. But there are solutions Fax machines still rely on analog, plain old telephone service lines. Some VoIP providers will sell converters that make the fax to "work" through the VoIP system. However, most will tell you it isn’t worth the headache. Comparison between AT&T, Comcast and Complete Voice AT&T Hosted VoIP. All in one package, that uses proprietary phones and expensive MPLS internet. Limited availability and long installation times. Comcast Business Voice Edge. Again a bundle deal, if you are happy with phones but unhappy with the internet you cannot separate them. Proprietary equipment. Can get expensive with Comcast charging per line AND per phone. Complete Voice. Complete Voice is not tied into your internet service provider. You have the freedom to switch internet providers without giving up your phone system. Likewise, your phone system will work in any office location so long as there is an internet connection it doesn’t matter who provides it. It also runs on VoIP Industry standard Polycom phones, that you could use with another VoIP provider if you wanted. Ready to get started? Request your VoIP Phone Evaluation to find out more about how hosted VoIP systems are an ideal replacement for traditional PBX systems, are packed with calling features, and are not tied to an internet provider with proprietary equipment.     ← Older Next → Recent Posts. What an MSP can do for healthcare providers 4 VoIP services to help your business The value of AI to eCommerce businesses What are distributed spam distraction attacks? Multifactor Authentication is Now Required to Secure Cyber Insurance. Categories. Archives. 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Result 25
TitleTop VoIP Providers For Businesses: The Buyers Guide! - Business 2 Community
Urlhttps://www.business2community.com/strategy/top-voip-providers-for-businesses-the-buyers-guide-02426819
DescriptionBusiness VoIP is the modern form of business phone system that uses an Internet connection instead of a PSTN landline connection. By sending your video,
Date27 Aug 2021
Organic Position20
H1Top VoIP Providers For Businesses: The Buyers Guide!
H2How To Choose The Best Business VoIP Provider?
Here’s the list of best VoIP providers:
Popular Articles
H3Here’s the compiled list of things you must consider before choosing a VoIP system;
1. Telecloud:
2. Ring Central:
3. Ooma:
4. Nextiva:
5. 8×8:
6. Vonage:
7. Mitel:
8. CallHippo:
9. Grasshopper:
Conclusion:
Author: Amit Dua
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H2WithAnchorsHow To Choose The Best Business VoIP Provider?
Here’s the list of best VoIP providers:
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BodyTop VoIP Providers For Businesses: The Buyers Guide! Amit Dua August 27, 2021 Twitter Facebook LinkedIn Flipboard 0Business VoIP is the modern form of business phone system that uses an Internet connection instead of a PSTN landline connection. By sending your video, voice, and data communication through connected Internet services. This will also help businesses achieve a high-quality VoIP phone system for few traditional legacy setups.Additionally, a business phone system comes with important features for operating small to medium businesses like desk-to-desk calling, automated attendants, call routing, and music on hold. Business VoIP phone systems also pack unified communication solutions to provide flexibility and mobility to any business.How To Choose The Best Business VoIP Provider?VoIP is a great platform to facilitate business. So if you have decided to upgrade the VoIP services but don’t know how to start, this article will help you.Here’s the compiled list of things you must consider before choosing a VoIP system;. 1. Pricing And Plans:. Price is one of the most important factors to consider when choosing a VoIP service provider. Price varies according to the features and your business requirements. So, instead of only thinking about the price, focus on the VoIP features you need.2. Know Your Business Communication Needs:. You also need to be informed about your business communication needs. Here are few questions that you must think:The type of business phone number you need; is it toll-free, local number, or anything else.Whether your business make outbound calls or inbound callsDo you need any call routing featuresDo you want to take your business to multiple locationsDo you have remote workforce/clientsIs your team collaborative3. Customer Support:. As with any other service provider, the level of service you get is important to tell how your services work. Some VoIP providers offer 24×7 support with plans for only limited users, while others provide few services at limited hours. If you run a global business, you need a service provider who can guarantee that your queries will be resolved immediately.4. Security:. For a cloud-based system, security is very important because hackers can take out important information easily. It is even more important for internet-connected applications like VoIP, as it helps exchange all the important information that is confidential in the business. Look for the service provider that offers end-to-end encryption and not just basic authentication.Here’s the list of best VoIP providers:. 1. Telecloud:. Telecloud provides high-tech work from anywhere in the world solutions for businesses looking for responsive, demanding, and growing solutions. Their customized plan comes with the best features and is integrated to adhere to the business’s needs.Pros:. Hosted VoIP solutions24×7 customer supportCustomized plansProvides features like Auto-attendants, Custom on-hold music, Advanced AI, Call Queuing, Call recording and, also offers customization.Easy integration with existing numberCons:. Pricing is not disclosed beforehand, you need to contact Telecloud for pricing.2. Ring Central:. RingCentral is another popular business phone system that comes with a feature-rich phone for both small and enterprise companies. Their phone plans are exclusive and bundled up with all the essential features you might need to connect with your clients. It’s one intuitive platform that provides you with voice, video meetings, team messaging, collaborations, and more. The API platform lets communication integration with the most popular business apps. It also provides a toll-free or local number to integrate your phone with other third-party services like Dropbox, Salesforce, G Suite, and more.Pros:. Easy to set up and use.You can set up the phone system in minutes.With high scalability, you can add features as your business grow.Cons:. Poor customer support.3. Ooma:. Ooma is the top VoIP phone system for small businesses. with an Ooma office account for your business, you can stay connected with your clients and customers no matter where you are. If you want a toll-free number, you have to purchase them.Apart from this, the business VoIP phone system comes with flexible and reasonable pricing plans with lots of features. Some of the key features of Ooma are dedicated mobile and desktop apps, call blocking, multi-ring features, call recording, and more.Pros:. Lots of featuresConvert traditional phone and fax machines to the digital signalsCons:. It needs high-speed Internet to workYou might face delay because of Internet speed4. Nextiva:. Nextiva provides cloud-based communications for small and medium-sized businesses, enterprises, and mid-size businesses. With offers starting at $19.95 per month, the company charges zero setup fee with so many different services. Its desktop app supports voice and video calls, messaging, sales, emails, and more.Additionally, its purpose is to build VoIP phones to work seamlessly with the desktop app and have a mobile app to support remote workers.Pros:. Integration with mobile appH.D. voiceAuto-attendant featuresSimple setupCall recordingCons:. A bit pricey as compared to other VoIP providersNo enterprise plan5. 8×8:. If your business is all about dealing with calls, 8×8 is the best choice for you. You can use it for any type of business to create virtual call centers. It comes with a wide range of features ranging from ring drops to mobile and desktop apps, emails, team messaging, file sharing, voicemails, extension dialing, directory assistance, and more. 8×8 also provides easy integration with Zendesk, Netsuite, Outlook, Google Workspace, Slack, and more.Pros:. Video conferencing systemH.D. video and audio quality with no time restrictionIntegration of international callsInternet faxInstant messagingOnline managementCons:. Perfect for only big call centers or businesses with a high volume of international calls6. Vonage:. Vonage is a cloud-based powerful business phone service and VoIP provider. It collaborates with Amazon Chime to provide top-notch services like web conferencing, screen share, file sharing, chat, and more. It can also integrate with other cloud-based popular services and apps like Salesforce, G Suite, Office 365 and help increase productivity.Pros:. This keeps business calls up and running around the clockProvides low international call ratesCons:. Setting this system needs some technical skills, so non-tech users cannot have any issues.7. Mitel:. Mitel is an amazing choice for many businesses. It packs features like admin portals, call logs, virtual receptionists, and more. It’s plans also offer unlimited calls to the U.S. and Canada, and provide integration with providers like Microsoft Dynamics, and ACT allowing customers to view call histories in one place.The MiVoice Business is an amazing option for companies with remote teams or more than five users. The dynamic feature extension will help you route calls with mobile phones. Their 24×7 phone support helps you if something goes wrong.Pros:. Customizable conference group callsVoicemail transcriptionsSeamless integration with phones and hosting servicesUnlimited calls in Canada and U.S.Attractive pricing offers and plansCons:. Since Mitel doesn’t reveal its prices beforehand, it’s hard to compare the plans.8. CallHippo:. CallHippo helps you make high-quality calls to build your customers and build a strong relationship. It’s a user-friendly phone system you can use to provide customer support, answer pre-sale questions, and more. Using this, you can get a local phone number and make calls to over 190 countries.Pros:. Simple and user-friendly interface for easy call managementCustomer supportCons:. Lacks with other important features.9. Grasshopper:. Grasshopper is a virtual phone system that helps you in call forwarding to any other phone number or mobile device. Grasshopper helps you do better business communications. It lets you choose from local, toll-free, and vanity toll-free numbers as your business phone number and also lets you make quick calls with customers.The phone features desktop and mobile apps, call forwarding, call handling, custom greeting, business texting, and more. Here are some pros and cons of the grasshopper:Pros:. You can set up the grasshopper business VoIP system for your company.Call forwarding to anywhere.Cons:. You have to use the existing landline or mobile number to make outbound calls.The price starts from $26/month for 1 number and three extensions.Conclusion:. VoIP providers everything; simply picture your business need for communication like a phone or collaboration system you will get easy and affordable services. Know your business needs and choose the right business solution for your business. Twitter Tweet Facebook Share  Email   This article was written for Business 2 Community by Amit Dua.Learn how to publish your content on B2C Author: Amit Dua. Follow @https://twitter.com/duamit Amit is the Co-Founder of Signity Solutions – A technology-oriented company with the vision of delivering high quality, scalable and highly reliable solutions/services in the space of digital enablement, spanning across mobile apps, web & social media presence along with enterprise productivity solutions/integration. A tech-evangelist, he has an uncanny… View full profile ›More by this author:8 Most Common VoIP Myths Debunked – The 2022 Edition9 Contactless Payment Options For Every Business TypeVoIP Basics: Everything Beginners Should Know! Stay Connected. Join over 100,000 of your peers and receive our weekly newsletter which features the top trends, news and expert analysis to help keep you ahead of the curve.Get the best of B2C in your inbox:. Subscribe to our newsletter   Your subscription was successful. Thanks! Popular Articles. 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Result 26
TitleWhat is a business VoIP phone service? | Aircall VoIP FAQ
Urlhttps://aircall.io/faq/voip/business/faq-voip-business-voip-phone-service/
DescriptionDiscover what is a business VoIP phone service
Date
Organic Position21
H1Learn everything about VoIP with our VoIP FAQ
H2Why a Business VoIP Phone Service Is the Right Choice for Companies of All Sizes and How It Will Empower Your Workforce to Excel
What is a business VoIP phone service?
Is VoIP worth it for small businesses?
How much is VoIP monthly?
Is VoIP better than a landline?
What kind of internet speed do I need for VoIP?
What types of businesses need VoIP phone services?
Why is a VoIP phone service good for medium-size businesses?
Read more about VOIP
H3
H2WithAnchorsWhy a Business VoIP Phone Service Is the Right Choice for Companies of All Sizes and How It Will Empower Your Workforce to Excel
What is a business VoIP phone service?
Is VoIP worth it for small businesses?
How much is VoIP monthly?
Is VoIP better than a landline?
What kind of internet speed do I need for VoIP?
What types of businesses need VoIP phone services?
Why is a VoIP phone service good for medium-size businesses?
Read more about VOIP
BodyLearn everything about VoIP with our VoIP FAQ VoIP Basics What does VoIP mean? And how does it work? Welcome to the wonderful world of VoIP! What is VoIP? How does VoIP work? Why should I use VoIP? What is an IP phone? What is a VoIP phone number? How do I set up IP telephony? VoIP Technology ToIP or VoIP? Hosted vs. cloud? Discover all the tech-related knowledge. What is the future of VoIP (Voice over Internet Protocol)? Is IP telephony secure? Are VoIP systems reliable? What is a VoIP provider? What are the VoIP protocols? VoIP Switch All you need to know in order to ensure a smooth switch to the VoIP technology. Can I make VoIP calls from my phone? How can I switch from a landline to VoIP? What is a VoIP switch? VoIP for Business Discover all the business-related knowledge. What is a business VoIP phone service? Why You Need a Cloud-Based VoIP for Your Business? How to Choose the Best VoIP for Small Businesses? What Are the Advantages of Using VoIP? What Features Can I Expect From the UK’s Best VoIP Providers? How to choose a business VoIP provider in Australia? VoIP FAQ VoIP BusinessWhy a business VoIP phone service is the right choice for companies of all sizes Why a Business VoIP Phone Service Is the Right Choice for Companies of All Sizes and How It Will Empower Your Workforce to Excel . Is your business looking to optimize internal and client-facing communications? This article will break down what a business VoIP phone service is, the advantages to using VoIP for business, tiered pricing options for monthly VoIP service, why VoIP is better than a landline, types of businesses that need VoIP phone services, and more. If your business is looking for an easy, cost-effective, and integrated solution to call management, a cloud-based VoIP service may be the right solution for you. From streamlining how sales teams interact with customers to optimizing customer support experiences, there’s a lot that VoIP for business can do. Read on to learn more. What is a business VoIP phone service? A business VoIP phone service is a cost-effective call management solution for small, medium, and large businesses. A business VoIP phone service enables unified business communications: calls, texts, email, or chat over the internet. It can integrate with other software for business applications and offers unprecedented versatility and flexibility. There are many advantages to using VoIP phone services: Productive B2B communication. Businesses can easily communicate with employees and clients from anywhere in the world, enjoying global reach at local rates. Businesses can plug a VoIP system directly into CRM, sales, support chat, email, and more. By connecting calls to your office tools, you can track, record, stay informed, and have an overall more productive remote workforce. Efficient B2C communication. Depending on the nature of your business, online customer support can sometimes be more useful than contact forms or live chats. Share a toll-free number with customers and benefit from the connectivity of VoIP integration. Is VoIP worth it for small businesses? Many small businesses don't have the time or money to invest in landline infrastructure. Compared to a landline, a business VoIP phone service offers a lot of advantages. Here are the VoIP features that offer the most benefits for small businesses: Accessibility. Your teams can talk anywhere with an internet connection. With more businesses boasting remote workers and/or work-from-home policies, the flexibility of VoIP has become vital to teams around the globe. Affordability. VoIP slashes phone-related costs for the average business by 40–80%. These are cost savings that can be used to grow your business, rather than pay for outdated technology. Scalability. VoIP lets you capitalize on your opportunities to grow, rather than waiting on new phone purchases and landline installations. Simplicity. The ease of use that comes with a VoIP system stems from modern software and user-friendly interfaces. Managers can focus on growing their teams rather than fielding troubleshooting questions from confused employees. How much is VoIP monthly? The monthly cost of VoIP for your business depends on which tiered pricing option is right for your company. Here’s a short overview of our packages: The Essentials package has all the basics to get your team talking. This package costs 30€/user per month and comprises a flexible voice solution that’s easy to set up, integrate, and manage. The Professional package has all the Essentials features, plus advanced solutions to help boost productivity and performance. This package costs 50€/user per month. Custom packages can be created to align with your company’s individual needs. Call us for details. From the initial setup to the lack of maintenance, the cost of a business VoIP phone service is lower than that of landlines. By minimizing phone-related costs, your business can invest in what really matters—your product and your people. Is VoIP better than a landline? VoIP is better than a landline for several reasons. Unlike older phone systems, VoIP transmits over an ethernet connection and doesn’t rely on a physical switch to route calls or switch between callers. Even though most modern phone systems (IP-PBX) use VoIP technology to facilitate on-premises calls, they lack most of the capabilities of full-scale VoIP phone systems. Here are five advantages to using VoIP instead of a landline: Lower communications costs. Running a business VoIP phone service is less expensive than using a landline phone system. You can still have your own business phone number, call rates are lower, and international minutes are heavily discounted in VoIP subscriptions. VoIP system installations and maintenance costs are also substantially less than wired alternatives. Increased flexibility. VoIP technology allows you to make and receive calls from multiple devices. Through softphone apps, your smartphone, laptop, or tablet can just as easily place and answer VoIP calls. VoIP works from anywhere in the world where there’s a stable internet connection. Improved scalability. VoIP phone system providers offer easy scaling options that allow businesses to increase or decrease the number of users and phone features at any time. Scaling a traditional phone system would involve laying copper wiring, upgrading switching hardware, and buying new headsets—all of which are tedious and expensive. More call features. Business VoIP phone services allow users to multitask communications using various tools simultaneously thanks to a host of automation features like interactive voice response, call recording, and more that you won’t find on other phone systems. Superior quality. VoIP connection and reception quality are far superior to traditional phone technologies. While landline systems often result in muffled voices and distorted dial tones, VoIP preserves voice and video quality. What kind of internet speed do I need for VoIP? If you’re considering setting up a business VoIP phone service, it’s important to ensure that you have the right internet speed or bandwidth. Businesses with call centers need to pay this special attention. Aircall requires at least 64Kbps (upstream and downstream) for each concurrent call. Aircall also requires an appropriate amount of bandwidth to be able to operate with your integrations, contacts, and any other software your team may be using while making calls. A rough estimate is around 1 Mbps per person. Run this test to estimate your network's current bandwidth capabilities. We strongly recommend using an ethernet connection instead of a WiFI connection. If your computer doesn't have an ethernet port, you can use one of the following adapters: On Windows: Ethernet/USB 3.0 adapter On macOS: Ethernet/Thunderbolt adapter What types of businesses need VoIP phone services? Almost every type of business needs VoIP phone services, including startups, scale-ups, companies that grow seasonally, international companies, and enterprise companies. This wide range of businesses can all benefit from business VoIP phone services in different ways. Startups and fast-growing companies can benefit from monthly payment systems and tiered pricing that allows for upgrades like more phone lines and expansion into different geographical ranges. Businesses that need to scale seasonally can easily add or remove users on the platform during the high or low season without hassle. International businesses can purchase local numbers anywhere in the world globally, making it affordable for international customers to contact sales or customer service teams. Enterprise companies in markets around the world often have wide-ranging VoIP or PBX infrastructures that are costly. A business VoIP phone service offers flexibility, reliability, and reach while lowering operational costs. Why is a VoIP phone service good for medium-size businesses? A VoIP phone service is good for medium-size businesses because it offers robust, enterprise-level communication solutions at affordable rates thanks to tiered service packages. Business VoIP phone services also help organizations integrate existing digital resources such as CRM systems, cloud, helpdesks and call centers, and e-commerce platforms with VoIP services. Business VoIP service providers also deliver added value through leveraging industry insights to improve your employees’ performance, like this piece on leveling up phone skills. Read more about VOIP. Discover helpful productivity tips and functions of VoIP phone systems that enable you to take sales and customer calls to the next level. How VoIP Works, and Why it’s Better for Your Business The science behind VoIP is complex, but we at Aircall want to help you gain a better understanding of how it works, and why it makes sense to use VoIP technology for your business phone. Softphone Solutions for Businesses: Types and Advantages Softphones eliminate the need for physical desk phones or an office setting. Cloud-based softphone solutions provide productivity and cost-saving benefits. What Every Business Should Understand About VoIP Security We answer some of the biggest security risks involved in using VoIP technology and find out what you can do to protect your business from attack. The phone system for modern business Solutions Product Features Resources Company © Aircall Privacy PolicyTerms of useSecurityPrivacy FAQsDPASitemap
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TitleWhat type of business needs VoIP? - Quora
Urlhttps://www.quora.com/What-type-of-business-needs-VoIP
Description
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Organic Position22
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BodySomething went wrong. Wait a moment and try again.Try again Please enable Javascript and refresh the page to continue
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Title4 Best Small Business VoIP Providers | IEEE Computer Society
Urlhttps://www.computer.org/publications/tech-news/trends/4-best-small-business-voip-providers/
DescriptionEmpowering the People who Drive Technology
Date
Organic Position23
H1
H2
H3What Do VoIP Business Plans Entail?
What is VoIP?
What Are VoIP Business Plans?
4 VoIP Service Providers for Small Businesses
Why Use VoIP for Business?
VoIP Benefits: Businesses, Employees, and Customers
ComputingEdge Newsletter Subscription
ComputingEdge Newsletter Subscription
H2WithAnchors
BodyJoin Us   4 Best Small Business VoIP Providers by Amanda Ryan Sign Up for Career Newsletter More businesses are choosing to use VoIP (Voice over Internet Protocol) as their primary communication tool, causing the industry to prosper. Research shows, by 2020, there will be approximately 204.8 billion corporate subscribers globally, and the industry will enjoy a revenue of $86.20 billion. With advancements in technology, the telecommunication industry has changed. Although VoIP is not a new concept, the quality of the services it offers has improved over the years. And businesses of all sizes and from all industries have noticed the difference. Once you learn of the benefits that come from switching landline phones to a VoIP system, you too will understand the rise in its usage. It will no longer be surprising. As a business owner, you will want to use a complete communication platform that VoIP offers to increase productivity, customer service, and sales. Switching to VoIP is a smart business choice as VoIP is the future of telecommunications. What Do VoIP Business Plans Entail? Businesses need to communicate often with team members and customers. Whether it be through emails, texts, phone calls, and video conferences, communication is essential. The type of VoIP business plan you choose to use can significantly impact the service you provide both employees and customers. There are various plans available for businesses looking to switch to VoIP, which can confuse those just learning about VoIP. The best course of action is to break it down to step by step. First, let’s gain a better understanding of what VoIP is and how it works before diving right into what VoIP business plans entail. What is VoIP? VoIP stands for Voice over Internet Protocol, which involves the use of technologies that transmit voice signals over the internet rather than through the traditional method of telephone wires. Thus, when people think of VoIP, they often think of it as being a phone service and nothing more. However, this information is false. Although VoIP did start as a phone service, it has come along way from its beginnings. Over time, VoIP has grown to become much, much more. It is now available for use on a much grander and broader scale. VoIP went beyond offering its services to individuals only. Its growth introduced business plans. These plans work to help improve communication and other crucial elements that are important to running a successful business. Now that you have a better understanding of what VoIP is let’s move on to learn more about the details of VoIP Business Plans. What Are VoIP Business Plans? VoIP has not only altered the traditional business phone system, but it has changed the way we communicate altogether. VoIP allows us to use the Internet to connect in various ways. It has enabled us to send and store information in the cloud and to have conversations using multiple devices. When you choose the right VoIP business plan, you can receive all the benefits and prevent a communication breakdown from happening. It can also help different aspects of your business to thrive. Each VoIP business plan varies in what they offer, but there are some everyday items found within each of them. Phone System Email SMS Fax Voicemail Video Chat Call Recording This may seem like a typical list of communication options, but how they work is different from the norm. When you think about calling a client or collaborating with co-workers, your go-to systems are landline or mobile phones to make the call. This requires the use of a bunch of traditional phone wires or nearby cell towers for you to receive service. Not to mention multiple bill payments. But, when you use Business VoIP, you can conduct all kinds of communication at your company by simply using your internet with one of the preferred phone solutions. Use only one service provider and one phone number across multiple devices. No wires or cell towers required, just a working internet connection. Use one of the VoIP providers and your internet connection to communicate, collaborate, and to conduct other business operations. Create a workplace with unified communications. But, that is not all. You have a lot to gain from using a small business VoIP provider. Business VoIP also gives you and your team the freedom to work from anywhere using various devices. Never worry about missing incoming calls again. It is essential that you review different VoIP service providers and choose the best one for your business needs. 4 VoIP Service Providers for Small Businesses. There are multiple VoIP service providers on the market today that offer business plans, and here are four of the best. Nextiva Price Plan: $20/month per user Star Rating: 4.6 out of 5, based on 350 reviews via GetVoIP Business Communication Suite Nextiva offers a cost-effective and personalized experience, communication platform. It helps businesses manage customer relationships with real-time insights. It streamlines workflow and provides automation capabilities. It is designed to improve processes, call quality, and operations across your entire company. Some of the features included in the Nextiva business VoIP service are, various high-quality methods to communicate, the ability to manage prospects, properly service customers, and analyze your business. Your business can rely on Nextiva for a complete VoIP phone service and communication suite. Some of what Nextiva VoIP Business Plan offers, include: 24/7 service and tech support No contracts required 999% uptime reliability Account contacts and history Omnichannel support Case studies management Useful customer data If you are looking for items like auto attendant or advanced call management, Nextiva does offer a VoIP Business Plan Pro for only five dollars more than their Basic Plan. Grasshopper Price Plan: $26/month per user Star Rating: 2.8 out of 5, based on 2 reviews via GetVoIP Professional Business Communication Grasshopper provides a business phone system and features to every employee’s existing mobile phones. Keeping personal numbers private and clients a Grasshopper number instead, to call and text. Grasshopper is quick and easy to set up, with plans to fit every budget. As a part of your VoIP phone system, you can choose to customize your phone number, have Grasshopper generate a new one for you, or use your existing one. It is up to you. Some of what Grasshopper VoIP Business Plan offers, include: Inbound Fax Business Texting Call Forward Custom Greeting Choose whether you want to use toll-free numbers or local numbers for your business phone service with Grasshopper. Ooma Price Plan: $19.95/month per user Star Rating: 4.7 out of 5, based on 2 reviews via GetVoIP Office Communication Service Ooma offers a flexible phone service built for small businesses. It provides the ability to make and receive calls in the office using the Ooma Office mobile app for iOS and Android. With additional features and options, businesses can communicate easier. Some of what Ooma VoIP Business Plan offers, include: A virtual receptionist Extension dialing Video conferencing Music on hold Advanced phone and calling features that help change your office phone lines into lines of customer support. Ooma is a phone system solution option for your business. RingCentral Small Business Price Plan: $29.95/month per user Star Rating: 3.9 out of 5, based on 205 reviews via GetVoIP Business Phone System An all-inclusive small business phone system with online meetings, messaging, and more. It gives different size businesses functionality, add-on features, and mobile device communication services. Some of what RingCentral VoIP Business Plan offers, include: Business SMS Mobile Apps Call Recording Desk phones and Conference phones: Rentals With a single sign-on, you can quickly and easily collaborate with team members or access customer data. It is a great choice to use for a business VoIP phone system. Why Use VoIP for Business? One of the primary reasons businesses choose a VoIP plan is to help streamline workflow, lessen the number of tools needed to conduct work, increase productivity, and improve communication across the entire company. It is challenging to provide today’s customers with an enjoyable buyer’s journey and experience when the business is not on track or coordinated. Everyone needs to be on the same page, functioning at the same speed to not just meet customer expectations but to exceed them. To get in front of the competition, you must live in the future. Predict the next big thing to happen and supply it to customers in a way that is relative to your products and service. With VoIP being the future of telecommunications, you cannot afford to wait until tomorrow to decide on what was needed yesterday. Businesses can see an average saving of 50 to 75 percent as they switch to VoIP. Make the move and feel the benefits. Advantages of using VoIP for Business: As a recap, here are some of the primary benefits of using VoIP Cost Accessibility Flexibility Voice Quality Extra/Less Expensive Features If you are ready to feel the positive difference VoIP brings, at your business, you will want to know your options. VoIP Benefits: Businesses, Employees, and Customers. Business owners can quickly and easily cut costs by getting rid of overhead and equipment. You can choose to increase the number of remote employees as VoIP is not restricted to in-office use. Your devices just need a working internet connection, which can be found almost everywhere, these days. You can literally work from a different state or country. VoIP uses the cloud to store data, offering businesses the ability to retrieve it when visiting any location. Just as businesses receive benefits from using VoIP, employees and customers do too. Customers are no longer obligated to speak with employees only during 9 to 5 work hours. VoIP gives customers more access to employees due to the employee’s increase in mobility. Employees can speak with customers at any time from anywhere. Whether the employee is at his or her desk or out running errands, customer calls can be answered by the employee via their mobile device. VoIP is not only a smart investment in business operations, but it will help increase employee productivity and customer service. It is why many businesses have made the switch and you should too. When choosing to switch from landline phones to VoIP, it is essential to consider how it will specifically help your business. Review available systems to find the right one for you. Business improvement only comes with change, effort, and the willingness to evolve. It is vital to stay ahead of the curve and be ready to give customers what they need. Most businesses jump at the opportunity to make their business better, save on costs, and create customer satisfaction. Today, VoIP is the opportunity that is calling you. Answer it. ComputingEdge Newsletter Subscription  . × ComputingEdge Newsletter Subscription    . ×
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Result 29
TitleVoIP phone systems | IP phone systems | BT Business
Urlhttps://business.bt.com/products/business-phone-systems/voip/
DescriptionDiscover our full range of cloud-based VoIP phone systems. Choose from BT Cloud Voice, BT Cloud Phone or BT One Phone
Date
Organic Position24
H1VoIP phone systems
H2Get in touch
Chat with a UK-based sales specialist
Thank you
Your form failed to submit
Hosted VoIP Phone Systems
What is a cloud-based VoIP phone system?
Benefits of a cloud-based VoIP phone system
Hosted vs. On-Premise VoIP
Why BT Business?
FAQs
H3Sales
Support
Billing
BT Cloud Voice Express
BT Cloud Voice
BT One Phone
BT Cloud Work
Local expertise
Outstanding service
The personal touch
Industry leader
BT One Phone
Your guide to VoIP
H2WithAnchorsGet in touch
Chat with a UK-based sales specialist
Thank you
Your form failed to submit
Hosted VoIP Phone Systems
What is a cloud-based VoIP phone system?
Benefits of a cloud-based VoIP phone system
Hosted vs. On-Premise VoIP
Why BT Business?
FAQs
BodyVoIP phone systems Hosted and on-premise IP phone systems for flexibility, agility, and powerful call management features. Get in touch. Call us Live chat Arrange a call back (Dynamic) Sales. 0800 707 6320 Monday - Friday | 09:00 - 17:00 Support. 0800 800 154 Available 24/7 Billing. 0800 800 156 Monday - Sunday 08:00 - 20:00 Chat with a UK-based sales specialist. 09:00 - 17:00 | Monday - Friday Thank you. Your form has been successfully submitted Your form failed to submit. Please revise then resubmit Close Hosted VoIP Phone Systems. Compare cloud-based VoIP phone systems Number of users Ideal for Call package option Video conferencing Virtual geographic numbers Installation Maintenance Future proofing Support Cost - payment options BT Cloud Voice Express. Cloud Voice Express is our digital phone line full of rich features, perfect for small businesses. Learn more 1 - 4 Small businesses Take landline calls on mobile Keeping business connected PAYG or unlimited UK calls No Yes Self install N/A Automatic updates Easy to add users System hosted  in cloud so easy to move  office location Includes IP phone 24/7 dedicated helpdesk Per line per month Learn more BT Cloud Voice. A feature-rich, cloud-based phone system with the flexibility to meet the demands of the modern, agile business. Create a local impression, even on the move. Learn more 5 - 99 Remote working Simple set-up office PAYG, unlimited or shared minutes allowance Yes Yes Self or engineer install Inclusive Automatic updates Easy to add users System hosted in cloud so easy to move office location 8am-6pm, Mon-Fri dedicated helpdesk Per user per month Learn more BT One Phone. Acts like a mobile, thinks like a phone system. Replaces your desk phone and mobile with one device that switches between your office and mobile networks seamlessly. Learn more 5 - 500+ Managing all calls/voicemail on one mobile device Choice of unlimited voice and texts, and flexible costs Yes Yes Engineer install Inclusive Automatic updates Easy to add users System hosted in cloud so easy to move office location 24/7 dedicated helpdesk Per user Learn more BT Cloud Work. BT Cloud Work allows you to future-proof your communications while maintaining tech stack freedom and optimising total cost of ownership on your traditional phone systems. Learn more 10+ Growing businesses Integrate numerous apps/services Mix of mobile & fixed workforce Inclusive 500 mins or unlimited Yes Yes Self install, engineer install or full Professional Services Inclusive Automatic updates Easy to add users System hosted  in cloud so easy to move  office location 24/7 dedicated technical helpdesk Per user per month Learn more Show more features   What is a cloud-based VoIP phone system? . A VoIP (Voice over Internet Protocol) phone system gives you everything a traditional PBX does but with one crucial difference: it’s hosted in the cloud. VoIP technology converts your voice into a digital signal, allowing you to make calls over the internet. That means you spend less money on hardware and maintenance. A cloud-based (or hosted) phone system also gives you the flexibility to take calls from both your desk phone and your computer or mobile, so you can utilise all the features of the office phone system wherever you are. With cloud telephony, you’ll never miss an important call again. Accept cookies to view this content. Benefits of a cloud-based VoIP phone system. Stuffed full of call management features A VoIP system does everything your traditional phone system does and then some. You can use all of the features that you rely on in the office like call forwarding, automatic call routing, call transfers, 3-way calling, and so on but from wherever you are. So if you’re a salesman out in the field or you’re a property developer out – literally - in a field, you’ve no excuse for missing that important call again. Easy management through online portal You can set up and manage your phone system, your options, and your users online from anywhere with an internet connection. Cost control It’s hosted in the cloud so there isn’t an actual box of kit to buy, maintain, and house on your premises. That means less hardware costs (you’ll just need the actual phones and a router) and, if you’ve got more than one site, you don’t need to splash out on duplicate hardware. And you don’t need to worry about maintenance or upgrade costs either, because that all happens in the cloud. It’s future-proof VoIP helps you scale for future growth and enhance productivity. You can add new users and features easily so as your business grows, your phone system grows with you. Plus you only pay for what you need, helping you keep a lid on expenses. Peace of mind There’s no need to worry about your system packing up and leaving you in the lurch. Our cloud-based systems are completely resilient because we use multiple, highly secure data centres. In the unlikely event that there’s a problem at one, your calls switch seamlessly to a back-up centre. Neither you nor your callers would even suspect there’d been a problem. And if you need any help at any time with cloud-based VoIP system, we have a dedicated UK-based help desk waiting to talk to you. Hassle-free collaboration tools Our VoIP phone systems packages can give you more ways to collaborate and work with colleagues with options including video and audio conferencing, call management features and call recording. Hosted vs. On-Premise VoIP. VoIP PBX systems bring vast benefits to your business phone set-up, but if you want to keep all your hardware on-site, you might want to consider an On-Premise PBX over a hosted IP system. Learn more about our On-Premise Systems Why BT Business? . Local expertise . Get the right solution for your business from BT Local Business experts Outstanding service . Unbeatable local knowledge, national resources, and personal service The personal touch . We’ll get to know you and your business challenges Industry leader . We’re the UK’s leading provider of phone systems FAQs. What is VoIP and what is a cloud-based VoIP phone system? VoIP (it stands for Voice over Internet Protocol) means that you make calls over the internet rather than over the traditional phone network. And with a cloud-based phone system, your call routing takes place in our internet-connected secure data centre instead of in hardware installed on your premises.  Put these technologies together and you get a cloud-based VoIP system. Why would you want one? How about lower upfront costs, fixed monthly pricing, no maintenance, and automatic updates for starters? Plus, being on the internet means you can manage your system through an online portal wherever you can get an internet connection; and the system easily grows as your business does. Are VoIP calls good quality? Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up of your system and the internet connection, call quality may even be better).  Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent. When you talk to us about installing a cloud-based phone system, we’ll discuss your current broadband connection to ensure your VoIP calls will be of good enough quality for your business. And if you’re looking for a new broadband connection, we’ll find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.   What's the minimum internet speed I need? The speed you need basically depends on a couple of things: how many people will be on the phone at the same time; and how much data your business uses. You might think you need fibre broadband, but this isn’t necessarily the case as a VoIP call only uses a fraction of your broadband's capacity. All new business broadband connections from BT come with a Smart Hub. Web traffic prioritisation technology within the hub boosts the strength of voice calls over the internet. Which means you could get by with less bandwidth.  Don’t worry about this, though. We won’t place any orders until we’ve talked to you about how your business works, what you want to achieve, what your future plans are, and so on. How does a cloud-based phone system work with my mobile? There are several ways you can use your mobile with the system. You can set your mobile to ring whenever your office phone does, which is handy whether you’ve just popped away from your desk or you’re out of the office.     With BT Cloud Voice and BT Cloud Phone you can flip calls between phones. So if you get a call on your Cloud Voice number, say, just as you’re leaving the office to go home, you can flip the call seamlessly from the office phone onto your mobile. And then there’s the mobile app (for Android and iOS devices). This turns your mobile into an extension of your phone system.  Not only can you answer and make calls, but you’ll also be able to see when people are available to talk, set-up call routing, and transfer calls between colleagues.   With the mobile app you can control your phone system from wherever you are. How reliable are cloud-based VoIP phone systems? We host our cloud-based phone systems across multiple secure data centres, each in a different location. In the unlikely event that one of them has a problem, another takes over. And when you run a VoIP system with BT internet access, you’ll get 99.99% reliability from our business broadband and fibre broadband networks. And if you're making calls over a dedicated BTnet internet connection, we’ll give you money back if it isn't available 100% of the time. But let's say your internet connection does have an off day. You can take your IP phones, plug them into another broadband service and carry on as normal, using the same number (note, though that, we’ll only support your cloud-based phone system when you’re using it with the BT Business equipment and internet connection that we set it up to work with). And, when things are up and running again, re-connect your phones as before and you're back in business with high quality phone calls. Or, using the online portal, you could just re-direct your calls to any other landline or mobile. How easy is it to set up a cloud-based VoIP system (and what support do I get)? We aim to make setting up as simple as possible, which is why you’ll have a team of cloud system experts to call on if you need help. Our BT Cloud Phone system is the simple plug and play option where phones arrive ready to go. Just connect things together and we’ll talk you through how to set it up so it’s right for your business, including help with setting up call handling rules and user profiles. BT Cloud Voice, which is ideal for the business with more than 9 employees, is also a system that you can install yourself, but you've also got the option for us to pop in and set it up if you prefer.  Is a cloud-based VoIP phone system secure? Yes. Security is absolutely crucial. That's why the data centres where we host our VoIP phone systems undergo robust audits; it’s why they have everything from firewalls to intrusion detection systems; and it’s why all your data is encrypted, to protect it from cyber-attacks and unauthorised access.   What equipment do I need? First, you'll need an internet connection and the equipment that comes with it. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.   Next, you’ll need IP phones from BT Business (note: our VoIP systems will only work with our IP phones, which are specially designed to work with our cloud-based VoIP systems. We also pre-configure our IP phones before we deliver them to you). If you want to make calls through your computer, you’ll need a headset and microphone that plugs into your computer.   You’ll also need appropriate Feature Packs for each user. The packs offer different levels of features.   You will need to decide how you want to pay for your calls BT Cloud Phone: you’ll get 500 UK minutes and the option, with the Connect and Collaborate Feature Packs, to take an Unlimited UK Calls package. BT Cloud Voice: you can buy a UK and International Call Sharer plan (these are bundles of minutes that you can share across your employees). If you're ordering lots of phones, you may need a Local Area Network (LAN), which connects all of them together into one phone system. We can supply and install one for you. And if you want to use a standard phone or even a fax machine on your system, we can supply an Analogue Terminal Adapter that connects to your BT Business Hub or LAN. You can then just plug your standard phone in and use as normal. How much would I pay for a cloud-based VoIP phone system? How much you’ll pay depends on several different factors so it’s difficult to give you a price just here. It all depends on which system is best for your business: how many people will be using the system, now and in the future?  How does your business work? How many IP phones do you want? What type? What about Feature Packs and call minutes? And so on … So give us a call and we’ll have a chat about what you need. Why should I get a cloud-based VoIP phone system from BT? For starters, everything you need you can get directly from us, making the whole process easy. All the equipment and the internet connections we supply are designed to work together to give you the highest quality of service. To get you up and running, you'll have support from our team of VoIP experts who will help you set up the system so it works for how you run your business. They’ll show you how to configure and  manage it through the online portal.    And you’ll be able to call our free helpdesk for technical help or advice, whenever you want.  You may also be interested in: BT One Phone. The freedom of your mobile, with the power of a cloud-based system BT One Phone Your guide to VoIP. Find out more about making calls over the internet using Voice over Internet Protocol Your guide to VoIP
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Result 30
TitleBest Business VoIP System FREE for 14 days: Try Now | Dialpad
Urlhttps://www.dialpad.com/glossary/business-voip/
DescriptionDialpad's business VoIP system is the leading unified communication platform for companies of all sizes. Want high-quality, affordable calls? Try it for FREE >>
Date
Organic Position25
H1The top business VoIP system for businesses
H2What is business VoIP?
4 reasons to go with a business VoIP phone service
$15
$25
Contact us
How does business VoIP work?
How to know if your company is a good fit for business VoIP
Buyer’s guide to choosing the best business VoIP provider: The essential features
FAQs about business VoIP
H31. Cost savings (both from one-time purchases and recurring expenses)
2. Communications become more accessible—without being less secure
3. A much easier way to scale, onboard, and train
4. Features are customizable for every team
Traditional landlines vs. making calls over the Internet with business VoIP
You have employees working remotely or a global/remote/hybrid team
You want to be as cost-efficient as possible
You want flexibility in your communications
Number porting—keep your existing number
Access through mobile and desktop apps
Call recording and queuing
Call forwarding to mobile
Cost
Call quality
Customer caller ID
Business text messaging (SMS)
Scalability
Voicemail
Integrations
How can businesses use VoIP?
Is VoIP good for small businesses?
Is it easy to set up a small business VoIP phone system?
When should I invest in business VoIP services?
What are some examples of VoIP service providers?
H2WithAnchorsWhat is business VoIP?
4 reasons to go with a business VoIP phone service
$15
$25
Contact us
How does business VoIP work?
How to know if your company is a good fit for business VoIP
Buyer’s guide to choosing the best business VoIP provider: The essential features
FAQs about business VoIP
BodyThe top business VoIP system for businesses Looking for an affordable business VoIP solution that lets you work from anywhere? If you're still using a traditional PBX phone system, it might be time to ditch the PSTN landline and office phone. Dialpad's all-in-one unified communications platform gives you phone calls, SMS/MMS messaging, and video meetings—all in one app. Sign up for a 14-day free trial to try it out! Sign up for free What is business VoIP? VoIP, otherwise known as Voice over Internet Protocol, is the technology that lets you have voice calls over the Internet—without the need for a traditional phone network. “Business VoIP” refers to—you guessed it—VoIP being used in the specific context of business and work. Some people are experimenting with using VoIP at home too, which can be cheaper than having a traditional phone line—but the really impactful benefits and cost-savings become apparent when it’s a business using VoIP. Requiring only a stable internet connection, VoIP essentially converts an analog signal (like your voice) into a digital signal that’s sent over Wi-Fi (or increasingly, a 5G network)—which ultimately means a company can make phone calls with customers, prospects, and teammates all around the world at a much cheaper rate. Long story short, VoIP is a secure and flexible alternative that’s ideal for small businesses and large global organizations—pretty much companies of any size. 👀 Moving your business to remote or hybrid work? Grab the Hybrid Work Playbook, which includes real-life case studies and breaks down all things hybrid + remote, from building and sustaining a hybrid workforce to equipping your team for success. Get the playbook 4 reasons to go with a business VoIP phone service. VoIP is becoming an increasingly popular choice for business communications. If you're on the fence about making the switch from a traditional phone system to a business VoIP phone service, here are a few benefits of doing that: 1. Cost savings (both from one-time purchases and recurring expenses). VoIP and virtual phone services tend to offer cheaper calls than traditional landlines. Rather than paying per minute or paying high charges for international calls, all calls are made using your Internet connection. For example, ClassPass' two-person IT team was tasked with managing offices and setting up new hires around the world with international numbers—see how they did it. VoIP phone systems are cheaper in other ways, too. You won’t need to pay for expensive hardware installations or technical support when things go wrong. Everything is ready-to-use for you and your staff, and with the best providers you’ll even get 24/7 customer support. 2. Communications become more accessible—without being less secure. Gone are the days of being tied to your desk by your corded desk phone. With VoIP phone services, you can make calls from your computer, tablet, or mobile phone—while displaying your business number and shielding your personal number. Here's how it looks in Dialpad: That means whether your remote customer service team is handling queues of calls or your sales reps are on the go, they can work from anywhere. Switching to VoIP doesn’t mean sacrificing quality or security either. All calls made with Dialpad have HD voice quality and call encryption, so you can be confident that calls made by both on-premises or remote employees are always secure. 3. A much easier way to scale, onboard, and train. In the past, scaling your business communications required you to fork over money for buying and installing additional phone lines and phones for your growing staff. And if you had seasonal fluctuations (say, you had to hire a lot more people over the winter holidays, and then had to scale back down after the busy season was over), making those changes was extremely difficult—sometimes, even impossible, because once you add all that server closet space and equipment, how can you rip it back out? With VoIP, scaling up or down is super easy—need to add or remove contact center agents or users from Dialpad? Just go to your online dashboard and manage your employees' phone numbers and accounts right from there: 4. Features are customizable for every team. Different teams need different features in their communications solutions. Support teams probably need robust call routing features, while a Marketing team might just need to message internal teammates and have video meetings. A good business VoIP phone service should have flexible and customizable features. With Dialpad, for instance, the basic plan comes with all your essentials included for free: Dialpad's pricing plans Standard. $15 . /user/mo. $20 USD if billed monthly 1 License Minimum Try freeBuy now Unlimited calling2 Unlimited SMS & MMS1 Call controls (call forwarding, transfer, hold, mute) Custom voicemail greeting Voicemail transcription G Suite & Office 365 integrations Fax (add-on)1 Custom off-hours routing Most popular! Pro. $25 . /user/mo. $30 USD if billed monthly 3 License Minimum Try freeBuy now All Standard plan features, plus: Local number support in 50+ countries CRM integrations (Salesforce, Hubspot) 24/7 phone support Unlimited meetings 5 hour meeting duration API & webhooks 10 offices 25 ring groups (departments) Hold queues International SMS Zapier, Zendesk, Slack integrations and more Deskphone support Enterprise. Contact us . 100 License Minimum Get a Quote All Pro plan features, plus: 100% uptime Service Level Agreements (SLA) Extensions Unlimited office locations Enhanced 24/7 Phone Support Unlimited ring groups (departments) Azure Integration IAM/SSO Integrations (Okta, OneLogin) Retention policies How does business VoIP work? Because VoIP doesn’t require a landline or traditional PBX business phone system to work and can be run entirely in the cloud, that means you don’t have to constantly buy new software or do manual upgrades. (Although you can still use a desk phone if you want, since many VoIP business phone services are compatible with both mobile phones and desk phones.) You need the bandwidth, of course, in order to get high-quality, crystal-clear phone calls no matter where you are—and this is actually one of the most overlooked keys to business VoIP. If you don’t have a good Internet connection, then your call quality might suffer. (And it has nothing to do with your provider!) One of the biggest advantages of a VoIP phone service is that it gives you a range of advanced features beyond just making calls, like call waiting, call recording, real-time transcriptions, analytics for how often your business is getting calls from customers, on-hold times, and more (which we’ll get to in just a bit). Traditional landlines vs. making calls over the Internet with business VoIP. If you’re making the decision between having a phone system on traditional landlines or doing with business VoIP, here are some of the biggest differences between the two to be aware of: Technology and operation. While traditional landlines allow you to place calls via physical copper wires and networks all over the world, VoIP only requires a stable Internet connection to receive and make calls. 👉 Dialpad tip: If you’re looking to bring your remote or hybrid team together virtually, then VoIP is in most cases the better alternative to a traditional PBX phone system. (It’s easier to set up and takes less time to set up.) Cost. Since VoIP phone systems are entirely cloud-based, setup and maintenance costs are much lower. You don’t need that big investment up front on hardware (or any hardware at all), and most traditional landlines require regular upkeep from skilled technicians (which is costly). VoIP, on the other hand, requires no manual setup and most providers do all the hard technical work for you anyway for free or at a much lower cost. Pricing is also a lot more flexible and you’re usually not roped into a fixed-term contract, meaning you can easily scale up or down as your business grows. Extra features and upgrades. One of the biggest differences between VoIP and traditional phone systems lies in the features available. Compared to traditional business phone systems, VoIP can offer a range of advanced features (depending on your service provider) that you can spin up and add to your subscription plan in minutes instead of having to wait for your contract to renew or for a team to come in and update your system. How to know if your company is a good fit for business VoIP. Of course, we’re not going to say that business VoIP is the best fit for every single company. But if any of these things sound familiar, it would probably be a good option to look into: You have employees working remotely or a global/remote/hybrid team. If your team is working remotely or you have an international team, going with a VoIP solution lets you hire and onboard employees from pretty much anywhere in the world. Quickly. You’ll never need to worry about location—since VoIP only needs the Internet to place calls, your team can work from wherever they want. And if you make lots of long-distance calls, which would usually be costly with a traditional landline system, you’ll end up reducing costs significantly with VoIP too. You want to be as cost-efficient as possible. If you’re still using a traditional landline, you might want to think again. Even if you’re not going to make use of all the extra VoIP features, you’d still be able to save a significant amount of money by switching to a cloud-based phone system. (No physical hardware, more flexible pricing plans, and no fees on setups, maintenance, or upgrades.) 👉 Dialpad tip: With Dialpad’s pricing plans, you can choose the one that fits your business and growth goals and pay only for what you need. (And all of them come with unlimited calling within your home country, the US, and Canada.) You want flexibility in your communications. If you thought VoIP technology was just for phone systems, think again! If your business also uses other channels like video conferencing, SMS and instant messaging, and faxing, then you’ll be happy to know that many unified communications platforms will allow you to communicate with anyone through all these channels in addition to phone calls. For example, with Dialpad, you can message, meet, and call customers, prospects, and teammates—all from the same app: (And if your business needs a contact center platform, you’ll be able to manage all of that in the app too.) With so many tools and software being used today, one of the best things you can do (for either yourself or your team) is to streamline things where you can. Instead of having one app for making business calls and another for video meetings, and yet another for instant messaging—try to find versatile solutions that can do multiple things well. More than just a business VoIP phone system If you need to have video conferences and send instant + SMS/MMS messages to teammates and clients regularly, book a product tour of Dialpad to see how it can work for your business! Get a demo Buyer’s guide to choosing the best business VoIP provider: The essential features. Some factors you’ll want to consider when choosing the best VoIP for your business include the usual things like budget and monthly/recurring costs, uptime and customer reviews (this will help give you insight into what other businesses’ experiences were like with the software), and access to customer service (do they have 24/7 customer support?)... But there’s more to it than that. Here’s a quick breakdown of essential business VoIP features to look for and be aware of. Number porting—keep your existing number. One of the most important things is of course being able to switch between service providers without changing your business phone number. Porting is generally pretty easy when you’re switching to VoIP. With Dialpad, you can port existing phone numbers and toll-free numbers from your current phone service over to our VoIP platform. This will let your business and employees keep their phone numbers, even if you change phone provider or location. And ultimately, it means your customers and prospects don’t have to update their contact lists or address books with your new business number, which is a hassle for them. 👉 Dialpad tip: Generally, any kinks or delays in the porting process is a result of your existing phone provider refusing to release the phone numbers or not allowing the port to happen in a timely manner. If they hold up this step of the process, your new business VoIP provider can’t really do much about it, which is unfortunate. Make sure your team is aware of this as you’re preparing to port your numbers! Access through mobile and desktop apps. Don’t want to have to provision hardware and equipment to all your employees? A business VoIP solution lets you adopt a BYOD (bring your own device) policy because it generally comes with a mobile and desktop app. Dialpad, for example, has apps that work across iOS, Android, PC, and Mac: (It even works on web browsers so your prospects and clients don’t have to download an app to get on a video call with you!) Whether you and your team prefer to work on your computers or want the flexibility of taking calls on your mobile devices or cell phones, Dialpad is flexible enough to allow you to work from anywhere. Call recording and queuing. If you have a customer support team or contact center, then one simple way to improve customer relationships is to use the insights that are in your customer conversations! (Dialpad has free unlimited call recordings.) Combine this with call queuing and your center will be equipped with all the tools needed to keep customers happy. A staple in most contact centers, call queuing features allow you to make sure all calls are distributed to the right department efficiently (which can help increase customer satisfaction). Call forwarding to mobile. If you want to be able to work flexibly, then you probably need some type of call forwarding feature that lets you forward incoming calls to multiple numbers—this is essential for minimizing missed calls (and unhappy customers). With Dialpad, you’ll be armed with built-in functionality like call forwarding, call routing, and automatic call transfer, so you and your team can be more accessible to customers and even take care of after-hours calls. Need to add a forwarding number? You can do it yourself right in your account: Cost. We’re guessing that one of the big reasons why most business owners want to move on from old on-premises telephone systems is the cost. But that doesn’t mean that VoIP will always be cheaper. Always check the find print for whatever provider you’re considering. Do they include call recordings for free? Do they say that their calls are “free” (but charge you by the minute for outbound calls)? Do they say anything about setup fees on their website? (Make sure you’re not getting nickel-and-dimed—because some VoIP providers will do that.) Call quality. As we mentioned earlier, call quality is often dependent on your Internet connection. If you need an upgrade, T-Mobile has a partnership with Dialpad that gives you access not only to a lightning fast 5G network, but also a unified communications platform that lets you have crystal-clear calls and high quality audio. Customer caller ID. Most people aren’t going to pick up the phone if they see a random number in the caller ID. That’s why it’s useful to have a customizable caller ID feature so that you and customer-facing teams especially can choose what name or phone number to display. In Dialpad, you can easily choose the caller ID you want to show up from a drop down as you make a phone call.Business text messaging (SMS). More and more businesses are discovering that prospects and clients may be more responsive through SMS or texting than through phone calls: With some business VoIP providers, you can reach out in the channel that works best for your audience. In Dialpad, for instance, you can send SMS messages right in the same app that you use to make phone calls and video calls: Scalability. How easy is it to scale and grow your business? Can you add new employees or agents yourself? What about adding a call forwarding number? Is the admin portal easy to use and access online? A good business VoIP platform should make this easy to do for both small businesses and global organizations. (With Dialpad, for instance, you can do all of this in seconds, just by logging into your online account.) Voicemail. Some VoIP providers will charge you extra for voicemail, so if you need this feature, make sure it’s included. Dialpad’s most inexpensive plan comes with custom voicemail greetings, and also voicemail transcription (which transcribes your voicemails and lets you read them instead of having to listen to them—comes in handy if you’re in meetings all day). Integrations. This one is only if your business is using lots of other software and apps—and if it is, integrations will be a big consideration. For most businesses, a CRM integration is a must because it’ll allow you to automatically log phone calls to CRMs like HubSpot and Salesforce: And if you’re using more niche tools that don’t have many native integrations, you should choose a communications platform with an open API so that you can build your own integrations. Need a business VoIP solution? Try Dialpad for free If you need a range of communication channels including SMS/MMS and video conferencing, then you should check out Dialpad. Sign up for a 14-day free trial to see how Dialpad works! It takes just a few minutes (even faster if you sign up with your Google or Microsoft 365 account), and you'll get set up with a virtual phone number too. Sign up for free FAQs about business VoIP. How can businesses use VoIP? You might think that VoIP is just for making day-to-day phone calls or replacing desk phones with mobile apps on cell phones, but did you know that businesses can use VoIP technology to, say, power their contact centers and call centers too? For larger organizations or companies that have contact centers that take inbound calls from customers, VoIP can be a flexible and remote-friendly communications solution. (You can have your agents work from home instead of setting up a physical contact center office.) Is VoIP good for small businesses? Many folks think that business VoIP technology is meant for enterprise organizations, but the fact is, VoIP is a great option for small business needs too. Small business VoIP solutions are generally very affordable and super budget-friendly, and for businesses that don’t have fully fledged IT teams to set up complicated phone systems, it’s easy to set up too. VoIP is such a versatile and flexible tool that it can be used by businesses both small and large—even if you don’t plan to make any international calls or don’t really need “unlimited calling.” Is it easy to set up a small business VoIP phone system? Yes! The first step in setting up a business VoIP system is choosing a VoIP service provider. Different VoIP service providers have different setup processes, but many are simple and can be done entirely online. With Dialpad, for example, you'd just sign up for a Dialpad plan online. You'll then find an email invitation with a “Get Started” button. From there, you’ll be prompted to set a password. You’ll also be assigned a Dialpad number and E911 address—both of these can be changed in future. At the end of the process, you'll be set up with a business number, and if you want to keep any existing phone numbers, you can do this by porting a phone number. It’s that simple! Now, you’ll be able to manage your routing settings, calls, and more, all from your Dialpad dashboard. When should I invest in business VoIP services? Generally, it comes down to a few questions: Do you think you’re paying too much for your current phone system? Do you want to have the flexibility of being able to work from anywhere? And will your business be growing or scaling up internationally? If you said yes to any of these questions, it’s time to at the very least check out VoIP, even if you don’t think you’re ready to drop the landline right now. What are some examples of VoIP service providers? There’s no shortage of VoIP service providers available for businesses to choose from. Here are some of the big ones. Dialpad: Not to toot our own horn, but Dialpad is one of the leading cloud-based unified communications platforms—and for good reason. If you’re looking for a business VoIP provider with more than just call management and phone features up its sleeve, like video conferencing, screen sharing, and messaging, then check out Dialpad. It’s designed for both small businesses and enterprise organizations, and has a range of security features to protect your privacy and data. One of the great things about VoIP is its flexibility and accessibility. Your employees will be able to have conference calls and work from wherever they want. This makes having a remote or international team easy, since you’ll be able to make calls quickly and securely without having to fork out on international calling costs. Nextiva: Nextiva is a cloud-based phone solution that’s marketed as being able to connect teams and customers from one platform. While they do offer a VoIP phone system with an auto attendant (aka. virtual receptionist) feature and unlimited calling (only available for customers in the US), their “basic plan” doesn’t cover SMS like Dialpad’s plan does. It’s also important to note that Nextiva whitelabels its unified communications platform (using Cisco Broadworks) and also whitelabels its CCaaS platform (using Five9), which means that it’s essentially cobbling together different technologies built by different companies. Usually, this would result in a less integrated experience (different logins for different products, inconsistent user interfaces, and so on), so it’s something to keep an eye on in free trials and demos. Ooma Office: Ooma is a business VoIP service that’s been around for quite some time, and interestingly, it also has residential VoIP services. It has a mobile app, auto attendant and call forwarding on the basic plan, but does not have video conferencing, a desktop app (which is odd), call recording, or voicemail transcription (which Dialpad does have on its most basic plan). Vonage: Marketed at very small organizations, Vonage is a basic VoIP phone system with a somewhat limited amount of features. While it gives you the basic VoIP setup, extra features like call recording, video meetings, and SMS are only available as add-ons at an additional cost. This came as a bit of a surprise, since all those “add-on” features are what we’d consider basic, essential components of a business VoIP system. RingCentral: RingCentral has been around for many, many years and today, markets itself as a cloud-based communications platform with a built-in business VoIP phone system (but built upon traditional PBX phone system technology.) While RingCentral does offer a wide variety of communication channels including basic calling features, team messaging, and video conferencing, it’s somewhat lacking in the AI department. If you want in-depth insight into your call analytics, sentiment analysis, or real-time transcriptions, you won’t get that with RingCentral. and set up an automated phone system for commonly asked questions.
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Result 31
TitleBest VoIP Providers in 2022 | G2
Urlhttps://www.g2.com/categories/voip
DescriptionVoIP providers can offer different types of PBX, including hosted PBX, virtual PBX, and cloud PBX. The differences between each of these options is minimal, ...
Date
Organic Position26
H1
H2
H3
H2WithAnchors
Body
Topics
  • Topic
  • Tf
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Result 32
Title8 Best Business VoIP Phone Services in 2021 (Internet Business Phone Systems)
Urlhttps://wpforms.com/best-business-voip-and-internet-phone-systems/
DescriptionLooking for the best business VoIP phone service? See our comparison of the best business phone services for small business to pick the right internet phone system for your needs
Date26 Jul 2021
Organic Position27
H110 Best Business VoIP Phone Services in 2021 (Internet Business Phone Systems)
H2
H3What Is VoIP? Why Is it Useful for Your Business?
VoIP Advantages and Disadvantages
1. Nextiva
2. RingCentral
3. Ooma Office Phone
4. Phone.com
5. Grasshopper
6. GoToConnect
7. Vonage
8. CallHippo
Which is the Best VoIP and Internet Phone System for You?
VoIP Frequently Asked Questions
Final Thoughts
Using WordPress and want to get WPForms for free?
H2WithAnchors
Body10 Best Business VoIP Phone Services in 2021 (Internet Business Phone Systems) Last updated on Jul 26, 2021 by Lisa Gennaro FacebookTweetLinkedInAre you looking for the best VoIP service for small business? A VoIP or Voice over Internet Protocol is a cost-effective solution for small businesses. And unlike the traditional phone solutions, an internet business phone system comes with a number of useful features at no additional cost. In this article, we’ll compare the best business phone services (VoIP) and internet telephone systems to help you decide the best one for your business needs. We’ve created a handy table of contents so you can skip ahead to the VoIP service you’re interested in: Nextiva RingCentral Ooma Office Phone Phone.com GrassHopper GoToConnect Vonage CallHippo Summary: Which Is the Best? BONUS: VoIP FAQs Before we jump in, let’s take a look at what a VoIP solution is and the benefits of using it for your business. What Is VoIP? Why Is it Useful for Your Business? VoIP (Voice over Internet Protocol) technology allows you to make or receive calls using the internet, instead of traditional phone lines. VoIP, also known as an internet phone system, converts the sound of your voice into a digital signal that can be sent over the internet much like any other data. Many small businesses, entrepreneurs, and startups use VoIP services for their businesses, because it typically comes with extra features and can cost less than a traditional business phone service.WPForms is the best WordPress Form Builder plugin. Get it for free! Internet business phone systems are the best business phones because they offer features beyond just calling. These services can come with features like caller ID, call forwarding, call management, voicemail, call waiting, conferencing, video calls, and more. And you don’t need to pay anything for these features, unlike the traditional phone system. But VoIP technology isn’t perfect – let’s take a look at some pros and cons before you decide on a service. VoIP Advantages and Disadvantages. Some of the benefits of using a business VoIP system are: Flexibility: You can make or receive phone calls using your computer, mobile apps, and VoIP devices (great for remote companies or travelling entrepreneurs) Scalability: Internet business phone systems are scalable without having to buy more phone lines or hardware Data: You can track and analyze the business calls to improve your workflow Price: They’re cost-effective for small businesses and startups If internet phone systems are so great, what’s the downside? VoIP isn’t the best business phone system for everyone – here are a few possible disadvantages to consider: You need a good internet connection to make calls. If your connection is always cutting out or going down, VoIP may not be a good choice. No location tracking for emergency calls. Traditional phone systems will give your location to emergency services automatically, but VoIP can’t do that. With the above pros and cons in mind, let’s take a look at the best VoIP service for small business phone systems. 1. Nextiva. Nextiva is one of the best and most reliable business VoIP services in the market. And you don’t need an annual contract to use their service. They offer many powerful features like unlimited calling, auto-attendant, unlimited internet faxing, advanced call management, and more. You’ll also get a toll-free number for free with all their plans. It comes with some automation features as well. For example, you can set up an action to occur at a specific time, or get automatic notifications when a new sale is made. The support team of Nextiva is extremely knowledgeable and helpful. You can always reach out to them in case you face any problems. Does your business need an on-premise office phone system that works on existing handsets? Contact centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a SIP trunking cloud phone systems . Overall, Nextiva is suitable for startups, small businesses, and even mid-level to enterprise businesses. We can also vouch for them as we use their business phone service for our own business. Features: Complete unified communication system with voice, video, text messages, mobile, and web connectivity Easy setup Reliable and trustworthy service with HD voice call quality Fast and knowledgeable customer support Unlimited calling (no per-minute charges) Instant conference calls (including real-time video conference calls) Manage voicemails from your email Keep your local number Share business phone numbers with remote teams or add extensions Dedicated Nextiva app to manage calls from your mobile devices, tablets, cell phone, or laptop computers Price: Their Essential plan starts from $23.95/month for per user. Overall, we believe Nextiva is the best business phone service provider in the market, that’s why we use them for our business. 2. RingCentral. RingCentral is a powerful yet easy-to-use VoIP service provider. Whether you’re planning to start your business or managing large businesses, you can use their reliable, secure, and hassle-free internet phone service. You can easily set up and activate their service within a few minutes. And you can always contact their team members for help as they offer high-quality customer service. RingCentral comes with useful features including call monitoring, call forwarding, call routing, automatic call recording, call logs, video meetings conferencing, and screen sharing. You can also integrate it with 3rd party apps and services like Dropbox, Google Drive, Zapier, Salesforce, Office 365, and more. Just like Nextiva, we can recommend you to use RingCentral for your business. The only concern is their pricing is on the higher side. However, you can use their annual plan to reduce your expenses. They also offer cloud PBX. Features: Unlimited inbound and outbound phone calls in the US and CA Choose a toll-free or local number Voicemail to text feature Reliable cloud based phone system Automatic call recording Unlimited audio and video conferencing Robust API and third-party integration ecosystem Glip Pro team messaging is included for free which makes it easy for teams to collaborate Price: Starting from $39.99 on a monthly basis depending on the number of users. You can also pay annually and save up to 33%. You get unlimited calls in US and Canada, but international and toll-free minutes vary based on plan. 3. Ooma Office Phone. Ooma Office Phone is a popular small business VOIP phone provider that has affordable 1-800 toll free phone numbers. When you sign up, they’ll pre-select a toll-free phone number for you, but you always have the option to choose a new one. It’s great because you can add a  free number to any of their plans. It’s well-loved because it’s super easy to set up. Plus, you can get some great features with Ooma like a on-hold music for call queues, a virtual receptionist, extension dialing, mobile phone apps, and more. Price: Ooma has plans starting at $19.95/month. Their Office Pro plan costs $24.95 per month and comes with additional features like video conferencing, call recording, and more. 4. Phone.com. Asking yourself which is the cheapest VoIP provider? Phone.com is one of the most affordable VoIP services for small businesses and one of the all-around best VoIP phone service. It offers different features like call forwarding, call waiting service, caller ID, voicemail, text messaging, and more. You’ll also get at least one local or toll-free number with all their plans. This is very useful for your business as customers can contact you at no cost to them. Do you want to learn about the demographics, social profile, etc of your customers? You can easily do that by taking a look at the caller analytics. Phone.com is a cost-effective service with their plans starting from $12.99 per month. However, there is a limit of 300 minutes and 3000 SMS with their basic plan. You need to upgrade to a higher plan to increase that limit. Price: Starting from $12.99 per month and comes with a 30-day money back guarantee. 5. Grasshopper. Grasshopper is one of the best VoIP phone service and virtual phone systems in the market. And you can use their service if you’re an established small business owner or just starting out. It comes with the most essential calling features including incoming call control, call transfers, custom greeting, simultaneous call handling, VoIP calling, and voicemail with all their plans. To make outgoing calls, you can use their mobile or desktop apps. And there is no restriction on the number of minutes that you can use, unlike Phone.com. Price: Starting from $29 per month. It also offers a free trial to test its service. 6. GoToConnect. GoToConnect, formerly Jive, is a popular business VoIP provider for small businesses. They offer unlimited calls, unlimited extensions, and a free local or toll-free business phone number. Their business phone service comes with over 100 powerful features including conference calling, voicemail transcription, international calling, team messaging, auto attendant, call forwarding, audio conferencing, call analytics, music on hold, unlimited call queues, and more. Since GoToConnect is part of the larger GoTo family brands, they also have seamless integrations with their webinar software, GoToWebinar along with hundreds of other integrations like G Suite, Microsoft Outlook, Salesforce, and more. Price: Starting from $24 per month. You can also add-on additional phone numbers for $5 per month. 7. Vonage. Vonage is a plug and play VoIP service for small businesses. You just need a high-speed internet connection to start using their service. It offers unlimited calling and SMS service in the US and Canada. Plus, you can easily link your business phone number to your mobile device with the help of their Android or iOS app. There’s also a Microsoft Teams integration. Vonage also comes with 40+ standard VoIP features including call screening, do not disturb, caller ID, call forwarding, voicemail to email, call blocking, and file sharing. They even have call center support. However, you should note that their basic plan comes with limited features. So you need to upgrade to a higher plan to get all the advanced phone features. Price: Starting from $19.99 per month, excluding taxes and other fees. 8. CallHippo. CallHippo is another great virtual phone system on our list. It comes with standard features like call hold, contact management, welcome message, call reminder, and more. It comes with a free plan with limited features and is suitable for entrepreneurs and startups. However, you can always upgrade to their higher plan to use the premium features. You can also integrate CallHippo to different services including Pipedrive, Slack, Zoho CRM, Hubspot, Zapier, and Zendesk to enhance its functionality with a CRM integration or other web apps. Price: Basic plan is free for up to 2 users. Which is the Best VoIP and Internet Phone System for You? After comparing the above services, we can conclude that Nextiva is the best VoIP phone service for small businesses and startups. They offer amazing features that are useful for most businesses. Also, you don’t need any annual contracts for using their service. RingCentral is another internet phone system that we can highly recommend. However, Nextiva has a slight edge over RingCentral, thanks to its cheaper pricing plans. Not quite ready to get VoIP for your small business yet? Before we wrap up, let’s take a look at some of the most commonly asked questions about VoIP for small business. VoIP Frequently Asked Questions. Before you get started with VoIP, you may have a few questions about how it all works. Is VoIP Good for Small Business? VoIP is a great option for small businesses, because unlike with traditional business phone systems, you don’t have to set up complicated equipment or have an IT staff to manage it. This makes it a lot more accessible for businesses on a budget. To setup VoIP business phone service, all you need is a reliable internet connection with good bandwidth. How Much Is VoIP Monthly? Typically, VoIP plans start at around $20 per month per user for basic plans. Pricing can go up to about $50/month if you’re looking at plans with a lot of advanced features. Both Nextiva and RingCentral actually offers free trial, so you can try it out before you buy. Is VoIP Cheaper Than a Landline? Yes, usually VoIP business phone services are much cheaper than desk phones with landlines. Business landlines often charge setup fees of around $100, and monthly fees can be as high as $100 per line. Extra features like intercom, call transfer, and more can all cost extra. Plus, you don’t get VoIP-only features like call analytics, voicemail to text, video conferencing, and more. What Is Needed to Set up VoIP? You’ll need to have a reliable high-speed broadband Internet connection in order to use the business communications power of VoIP. If you prefer, you can connect your VoIP devices via Ethernet for a better connection. You’ll also need a VoIP phone, or an app if you want to use it on your smartphone. Not all VoIP providers offer an app, so make sure the service you choose is compatible with your existing phone if you don’t want to buy a new one. Can I Keep My Landline Number with VoIP? Yes, you can keep your local landline phone number with VoIP. Nextiva, for example, allows you to port your numbers into their service so you can keep the same phone number. Can VoIP Providers Be Hacked? Yes, like any cloud technology, it’s possible for VoIP to be hacked. That’s one reason why it’s so important to go with a reliable, reputable provider. Watch out for signs like irregular phone bills, suspicious internet redirects or antivirus messages, or automatically activated microphones and webcams. The business phone services that we mentioned in our list go above and beyond to ensure their platform is 100% secure. How Reliable Is VoIP as a Business Phone System? Reliable VoIP phone systems have over 99.99% uptime, including the services listed above. Keep in mind that VoIP relies on your internet connection, so if your internet unstable, then your phone lines will be too. Although most cloud-based business phone services have improved their technology to require very low internet bandwidth speed. Which is the best business phone service in the market? Our pick for the top 3 best business phone services and VoIP provider would be Nextiva, RingCentral, and Ooma. Final Thoughts. We hope this article helped you choose the best business VoIP and internet phone system! Now you can make a request a call back form so that your customers can easily reach you. If you are wondering how you can create a free professional email address for your business, then you may want to check out our step by step guide on how to set up a free business email address in 5 minutes. Also, please follow us on Facebook and Twitter to get updates from our blog. Using WordPress and want to get WPForms for free? Enter the URL to your WordPress website to install. Start Building Smarter WordPress Forms Create and Publish Forms in Minutes... What are you waiting for? Get WPForms Now Company. About Us Careers Testimonials Form Templates Contact Press Affiliates Blog FTC Disclosure Top Features. 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Result 33
TitleBest Small Business VoIP Providers | Software Advisory Service
Urlhttps://www.softwareadvisoryservice.com/en/blog/best-small-business-voip-providers/
DescriptionAre you looking for the best small business VoIP providers of 2019? In this e-guide, our telecoms experts have compared some of the best VoIP service providers for small businesses on the market
Date
Organic Position28
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H2Best Small Business VoIP Providers
Recent Content
H3Telecoms
What Should I Look for in a Small Business VoIP System?
The 8 Best Small Business VoIP Providers
5 reasons to choose a best-of-breed FMS
3 key benefits of invoice automation
7 benefits of using a WMS
5 HR considerations for hybrid working
Must-Have CRM Features
Introduction to VoIP
Accounting Software Benefits for SMEs
Key features and benefits of cloud
H2WithAnchorsBest Small Business VoIP Providers
Recent Content
BodyEspañol 020 3640 8095 email us Categories Categories Telecoms. Home > Blog > Best Small Business VoIP Providers Best Small Business VoIP Providers.   As most businesses are shaking off their old-fashioned PBX Systems in favour of hosted telecoms, the choice of VoIP providers has grown overwhelmingly. With this dramatic increase in VoIP providers, it's certainly not easy to navigate your way through the best small business VoIP providers on the market. However, the important first step is to consider the specific requirements of your business - and then set out to discover which VoIP service provider can fulfil those needs. In this little e-guide, our telecoms experts will reveal which features to look for in your next VoIP solution and compare some of the best providers out there. Let's dive in!   What Should I Look for in a Small Business VoIP System?   If you're a small business with a limited budget, you likely feel that investing in new technology is risky business. Will it actually pay off? To be honest, chances are that a VoIP solution is likely to be more affordable than whatever PBX or leased lines system you're currently using. If you still need some convincing, however, we recommend that you take a look at this article covering the best benefits of VoIP for small businesses in 2019.  Following this, we can now take a closer look at what you should consider when choosing the best VoIP solution for your small business.  Firstly, you must consider whether your potential provider suits your business' calling patterns. If you make a lot of international calls, it may be worth checking out the current rates for those countries you call most frequently. Are the rates offered by your VoIP vendor within reason? Or are they enough to break your budget?  You must also consider that there is a variation amongst VoIP providers in voice quality. One provider might offer economical rates, but this may come at the expense of the clarity of phone calls. If your business depends on VoIP to deliver customer service, for example, the voice quality should clearly be something worth investing a bit extra in.  As you can see, it's absolutely imperative that you consider the specific requirements of your organisation before you start shopping for new VoIP solutions. The market is saturated with VoIP providers, of varying quality, and many of which disappear as quickly as they appear. We highly recommend that you take some time to learn which providers are recognised with solid reputations. In case you need some extra guidance, we have a thorough resource here on the best VoIP alternatives to Skype. Below, you'll find a small selection of some of the best VoIP solutions for small enterprises.      The 8 Best Small Business VoIP Providers.   This provider offers an array of products to suit any type of business, with prices starting at only £9.99 per user per month. RingCentral’s features are solid and offer service level agreements to ensure the reliability of their service. RingCentral Office (for Business) contains all the PBX administration functions a small business would need, as well as unlimited calling, and mobile app use compatible with iOS and Android. There’s also 1000 toll-free minutes, unlimited conference calling, fax, business SMS, and mobile and desktop unified messaging apps with HD video conferencing. It can be integrated with Microsoft Office, and provides call logging and team collaboration tools as well. On premium plan and above, RingCentral also supplies Automatic Call Recording and Salesforce CRM integration, so it may be worth investing a little more if these features would streamline your business practices.  You can find our full review of RingCentral here.      Perhaps the most recognisable name in the world of VoIP, their call quality is known for its high standard. Vonage also offer competitive business plans that are generally cheaper compared with standard carriers. Their mobile applications are of interest to smartphone users due to their ability to let you use your phone as a virtual extension without swallowing up mobile minutes.     Okay, maybe Vonage isn’t the most recognisable VoIP brand, but then again many people may not be aware that there’s more to Skype than video calling. Skype can be used as a VoIP service, with its capacity for placing and receiving calls, sending texts, leaving voice and video messages, sharing your screen and receiving Wi-Fi hotspot access. Businesses and customers can both use Skype to make Skype-to-Skype group video or voice calls for free. The service is compatible with pretty much any platform imaginable, all with its famously outstanding voice and video quality and pleasingly simple interfaces.   Ideal for small businesses who want the advantages of VoIP, but wish to keep the appearance and basic functionality of a Private Branch Exchange without setting their expenses back too much. There is no hardware needed on-site, as Grasshopper creates an instance on their servers that connects extensions to existing phone numbers. This is how Grasshopper can keep prices so low. The web interface is intuitive and easy to use, providing quick access for users to voicemails, call logs and faxes. Though Citrix Grasshopper lacks some of the more advanced features of its competitors, its streamlined quality is perfect for entrepreneurs and small businesses just starting out. Grasshopper guarantees unlimited extensions and 24-hour customer support as well.   Mitel’s products offer an advanced set of features specially catering to small to medium-sized businesses. The Internet connection they deliver is designed with providing clearer voice quality for VoIP calls in mind. They can also offer your business configured IP phones. All of their services are provided by Mitel themselves, and have conducted the research and development of their solutions in-house, so the advisors and technicians you deal with should have a comprehensive working knowledge of all of Mitel’s services. They offer certain plans tailored to small business, the prices of which are dependent on your particular business needs and are available on request from an agent either by phone or online. These include: • Professional – perfect for companies with only one to ten employees. The Professional plan gives you Mitel MiCloud Business’s standard features including hot-desking, mobile twinning, and web-based administration.• Business: Extension Only – Extension Only allows a drop-in, four-digit extension number extended from the main MiCloud Business system.• Lite – This contains the applications from MiCloud, but without unlimited calling time. Read our full review of Mitel here.    NFON provide scalable carrier-grade telecoms over the BT Network. They are one of the largest providers that can supply cloud telephone systems from 1 to 249,000 extensions to any type of business. NFON can send a project manager to assist the customer, ideal for a first-time small business customer. The solution includes full web-based call management, queues and IVR, all of which is managed through your web browser, and can be integrated with Microsoft Lync and most CRM solutions.   Lily Comms is the new kid on the block in the world of Hosted telecoms, but over the past few years have proved themselves worthy contenders for the other major VoIP names. Their prices start at a competitive £6.99 per month, and offer a solid range of features. These include excellent call handling features, a virtual conference room, a multi-language Auto Attendant, personal call routing, and mobile extension.   The functions of Teliqo Direct’s services are available to the customer in one monthly fee, without any hardware or software costs, connectivity charges, capital outlay or add-on charges for extras. Their systems are built on exclusive technology that Teliqo themselves developed, which allows for easily customisable Direct Hosted solutions. This means that, like Mitel, users can directly cooperate with the technical specialists responsible for the system, without having to go through third party platform providers. This VoIP service is completely customisable and adaptable and presents a fully integrated solution across all devices. This system is scalable from as few as 15 to over 1,000 extensions.   How SAS Can Help. A small business looking for the right VoIP system is faced with a lot of difficult choices to make, which could potentially cost them time and money. In order to avoid this problem, Software Advisory Service can provide you with a shortlist of potential partners that can provide you with your ideal VoIP solution. Our service is completely non-chargeable, and with our experienced team of consultants, you can be sure you’ll be getting quality service. Contact one of our expert consultants today via the 'Compare providers' button on the right.                                       Back Content Hub Recent Content. 5 reasons to choose a best-of-breed FMS. Both financial management systems (FMS) and ERPs can help organisations manage their finances,... 3 key benefits of invoice automation. Invoice automation can provide benefits such as fewer errors, time savings, and improved cash ... 7 benefits of using a WMS. A warehouse management system (WMS) can help businesses in several ways, such as gaining real-... 5 HR considerations for hybrid working . When migrating to a hybrid-working environment, HR teams need to consider several factors, suc... Must-Have CRM Features. A CRM today must be more than just a database. This guide explores important features, ranging... Introduction to VoIP . In this introduction to VoIP, we’ll dive into what businesses need to know about this technolo... Accounting Software Benefits for SMEs . Accounting software can offer several benefits for SMEs, such as increasing efficiency. This g... Key features and benefits of cloud . Cloud services provide many valuable business features, such as the ability to access software...
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Result 34
TitleVoIP for the Small Business: Reducing your ...
Urlhttps://www.aztechit.co.uk/hubfs/Docs/voip-for-small-business-white-paper.pdf
DescriptionTYPES OF VOIP SERVICES. FREE VOIP SERVICES ... Many of the business voip providers offer a 'Hosted System' which simply means, you don't.
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