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Result 1
TitleEssential Features For Office Phone Systems | Pescado
Urlhttps://pescado.co.uk/insights/essential-features-office-phone-systems/
DescriptionTake a look at our guide to essential features for basic and more advanced office phone systems. This guide will help you cut through the jargon
Date20 Oct 2021
Organic Position1
H120 Oct Essential Features for Office Phone Systems
H2Essential Features for Office Phone Systems – The Basics
H3Essential Features for Office Phone Systems – More Features for Bigger Businesses
Bespoke IT Solutions
Business Mobiles
Office Phone Systems
Business Connectivity
H2WithAnchorsEssential Features for Office Phone Systems – The Basics
Body20 Oct Essential Features for Office Phone Systems Posted at 11:15h in All Insights, Articles by admin ShareIf you’re starting a new business, moving office or expanding you may need to consider upgrading your office phone systems, but how can you know which features are essential?Pescado are business telecoms experts and we are here to support you in finding the perfect office phone systems for your needs. We have created this helpful mini guide to aid business owners in their research.Essential Features for Office Phone Systems – The Basics. 1) Sound Quality: Good sound quality seems like such a simple feature but one that is frequently overlooked by businesses. It can make such a big difference to the customer experience if you have great, reliable sound quality. It is important to check sound quality on head-sets, conferencing features and all extensions.2) Automated Attendant: This is a great feature for any business. Sometimes your office will be shut or staff will not available but you still want to appear professional and attainable to your clients. An automated attendant is an excellent stand in receptionist and can come with a range of customisable features such as touch-tone options routing to specific extensions.3) Hunt Group: Most businesses want to be able to take more than one call without clients being put to voicemail or have multiple points in the office to answer from. Hunt Group allows several extensions to ring simultaneously or the call is auto routed to the first available extension.4) Microphone Muting: A useful tool for enhancing privacy for your team and clients. Not only is this helpful when you want to ask your colleagues a question or explain a situation without the caller on the line hearing but it can also aid in reducing background noise during conference calls.5) Call Forwarding: Most businesses of any size will find it advantageous to be able to easily forward a call to their colleagues, directors, remote worker on a mobile or even integrate into a Hunt Group system so you can forward the caller to the first free extension.6) Headset Enabled: Hands free headsets let your staff take calls while working. They can easily look up information for clients, customers or colleagues comfortably while still on the phone without having to put anyone on hold as they have free hands.7) Speed Dial: Speed dialling saves staff time and means you don’t need to remember or look up the number for people you frequently call.8) Redial: This is a great feature even for everyday users as well as businesses. You would want to be able to quickly redial an unknown number if the call was disconnected for some reason. Most modern phones come with a version of this feature built in.9) Music on Hold: Some people view call music as tacky but it is very useful for letting the client know they have not been disconnected and that you know they are still on the line waiting for an answer. It offers reassurance that the call will be dealt with rather than just silence during a longer hold period.10) Conferencing: It is very useful to have a conferencing feature in office phone systems. Conferencing allows multiple extensions to connect to a call so that you can have a multi person discussion. Most phone systems will have a limit to the number of extensions that can connect and some very basic systems only allow two extensions to connect so always enquire about this functionality to your business telecoms provider.Essential Features for Office Phone Systems – More Features for Bigger Businesses. 1) Toll Free or Local Phone Numbers: Intelligent office phone systems from expert telecoms providers allow you to set up toll free and local numbers for a variety of areas. This is helpful for businesses of varying sizes and industries because it has a big impact on whether customers decide to call you.2) Time Based Routing: If you have multiple offices serving various locations you may have them operating on different opening hours. Time based routing lets you route calls to various locations based on the time of day or night.3) Mobility Features: When you have a workforce who are constantly on the go you want them to have all the functionality they need right at their finger tips. Many modern VoIP phone systems offer high quality, flexible mobility features such as twinning. Mobile twinning lets your remote workers receive business calls on a mobile device, transfer calls to mobile easily via desk phone and place outgoing business calls from mobile. These mobility features are also often known as “find me/ follow me”. Other powerful mobility features that will help your workforce are click-to-dial call control and on-phone corporate directories.4) Unified Messaging: How simple would your life be if you could get multiple types of messages all to one inbox? With unified messaging your business could have staff receiving voicemails on the handset while a .WAV file of the message is delivered direct to their email and a SMS notification alert also. This is especially useful for remote workers who are on the go.5) Integrated Instant Messaging: Help your staff collaborate better by choosing integrated instant messaging. When integrated with all staff calendars and phone systems it enables everyone to keep track of each other’s availability in real time. This means you can see if your colleagues are in a meeting or already on a call. A great choice if you have a large workforce who need to keep track of each other.6) Do Not Disturb Features: This is ideal for busy staff who attend a lot of meetings. You can ensure all calls will be rejected while you are in a meeting.7) Interactive Voice Recognition (IVR): This is a fantastic essential feature for larger business, especially highly technical companies. If you are a large tech or digital business and you want to leave a good impression to your clients IVR can help to achieve this. Many modern IVR features are highly accurate and can route callers to the correct person with fast connections.8) Integration with CRM: Office phone systems integrated with your company’s CRM can make your staff more efficient. You can gain helpful features like caller ID, click-to-call and access to call settings all as pop up on your screen.9) Video Calling: It is increasingly popular for clients to prefer video conference calls. Many advanced phone systems will easily integrate video calling.10) Monitor, Whisper, Barge and Record Functionality: Integration between office phone systems and computers has opened up a whole new realm of possibility. Monitor features let a staff member listen to a call while neither party involved in the call can hear them. Whisper features allow your staff to listen in on a call and speak so that their colleague involved in the call can hear them but the external client cannot. Barge features enable staff to join an in-progress call where both previous participants in the call would be able to hear you. This is a great conference call feature with more control as it can be implemented at anytime in the call without being invited. Record simply allows two-way recording of a phone call and the audio file is then saved to your network server for review at a later date.What is the no 1 most essential feature for office phone systems in businesses of any size?Well the answer to this is actually quite easy. Every phone system no matter how simple or complex should be easy to upgrade and expand. Businesses grow, change their services, downsize and evolve in many ways and so should their office phone systems. You don’t want to pay for features you don’t need or have limited functionality as you become larger. Your business phone systems should grow with you. Our golden piece of advice is to always choose an office phone system with easy expansion so you can quickly incorporate new features as and when you need them. Pescado provide a variety of cost effective office phone systems, including VoIP phone systems, SIP phone systems and traditional business landlines. For help finding the right office phone system please call our dedicated staff on 033 000 22 000.Bespoke IT Solutions. Improve the availability, security and performance of your businessBusiness Mobiles. Save time and money on the UKs leading networks.Office Phone Systems. Increase savings and improve productivity wherever your team are working.Business Connectivity. Fast, reliable, cost effective solutions to empower your business. This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Cookie settingsACCEPTPrivacy & Cookies Policy Close Privacy Overview. This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Necessary Necessary Always Enabled Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. SAVE & ACCEPT
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Result 2
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H2WithAnchors
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Result 3
Title35 Essential Office Phone System Features (Buyer's Guide)
Urlhttps://www.nextiva.com/blog/office-phone-system-features.html
DescriptionPlanning to upgrade your phone system? Here are 35+ popular VoIP office phone system features to your company can't ignore
Date11 Nov 2019
Organic Position3
H135 Essential Office Phone System Features (Buyer's Guide)
H2Types of Office Phone Systems
VoIP Office Phone System Advantages
Office Phone System Features
Office Phone System Pricing
Implementation & Next Steps
H31) Announcements (Greetings)
2) Auto Attendant
3) Busy Lamp Status
4) Call Forwarding
5) Call Parking
6) Call Logs
7) Call Queues
8) Call Recording
9) Conference Calls
10) Desk Phones
11) Direct Inward Dialing (DID)
12) Find Me/Follow Me
13) HD Voice
14) Hold Music
15) Internal/External Call Transfer
16) International Calling
17) Instant Messaging
18) IP PBX
19) Line Extensions
20) Managed Caller ID
21) Multi-Device Support
22) Multiple Lines
23) Paging/Group Announcements
24) Phone Directory
25) Real-Time Analytics
26) Ring Groups
27) Softphone Support
28) SMS/Text Messaging
29) Toll-Free Phone Numbers
30) Unified Communications
31) Virtual Office Phone
32) Voice Service Permissions
33) Virtual Setup & Provisioning
34) Voice Bridges
35) Voicemail
36) Voicemail-to-Email
37) VoIP Phones
38) Web-Based Administration
39) Wireless Headsets
Office Phone System Hardware
Office Phone Service Costs
Office Phone System Savings
Office Phone System Taxes
About the author
H2WithAnchorsTypes of Office Phone Systems
VoIP Office Phone System Advantages
Office Phone System Features
Office Phone System Pricing
Implementation & Next Steps
Body35 Essential Office Phone System Features (Buyer's Guide) by Gaetano DiNardi Posted on November 11, 2019July 19, 2021 Every business will eventually need to get a phone system to support the needs of their employees and customers. Why? Productivity losses due to poor communication cost U.S. employers $550 billion every year, according to a report published by Gallup. Ineffective business communication isn't just an inconvenience; it could harm your entire company. However, it’s tough to find the best cloud phone system for your office. Not all phone systems are created equal. Some might include hidden fees, questionable reliability, and can be quite intimidating to manage. How do you find the best telephone system for your office? In this guide, we cover everything a small business needs to know when it’s time to upgrade or replace their office phone system. Types of Office Phone Systems. There are several phone systems you can pick for your office, including: Legacy Public Switched Telephone Network (PSTN). This term describes the traditional phone system, used since the late 1800s. The PSTN uses underground copper wires to connect phone calls. They’re also known as landlines. Private Branch Exchange (PBX): Some telecom providers have PBX systems. These allow businesses to switch between various landlines. It’s typically cheaper than a PSTN because you don’t need individual lines for each employee. Voice over Internet Protocol (VoIP): A VoIP phone system doesn’t use wires to connect calls. Instead, calls are made by transmitting data through an internet connection. This creates a virtual phone line. VoIP Office Phone System Advantages. Firstly, VoIP technology has lower calling costs. You’re not using cellular data or copper wires to connect to another caller—which can often be unreliable and costly. You’re using an internet connection (such as Wi-Fi) to make the call. This has a positive impact on audio quality. Strong internet access and bandwidth make the call quality as good as (if not better) than traditional calls. Plus, you don’t need as much hardware for VoIP technology. You simply need a device, such as an iPhone, Android, or desktop device, with internet access. You can then use VoIP apps like Nextiva to make calls. The limited hardware also makes VoIP more customizable for businesses. You don’t need an expensive solution to make calls over the internet. You need an internet-connected device and a compatible app to get started. Plus, the technology you start using today won’t be suitable in a few years. But VoIP is scalable. You don’t need any major changes as your business (or office team) grows. Upgrade your phone system for less. Do it all with a VoIP office phone system! Try It Office Phone System Features. 1) Announcements (Greetings). Chances are that people who call your contact center won’t be put directly through to someone on your team. They’ll be placed in a call queue. A feature you’ll need to look out for is announcements. These are a few sentences that greet your customers and tell them they’re in the queue. They don’t need to listen to the annoying ringing sound as they wait. The best part? The average length of a phone greeting is 15 seconds. That means your customers are entertained for an extra 15 seconds. We all know how precious those seconds are when you’re on hold. 2) Auto Attendant. You don’t have a human receptionist to answer incoming calls. How can you make sure you’re diverting customers to the right department? The answer: With an auto attendant. This phone system feature greets incoming callers. It asks what they need help with, and uses their answer to point them in the right direction. For example, an auto-attendant informs customers which departments to reach by pressing the corresponding key on their phone. Once callers press the number, it diverts the call to the right department. Automated attendants are a key feature of business phone systems. You can improve satisfaction by sending callers to the people they need to talk to—without hiring a receptionist. 3) Busy Lamp Status. You don’t want to pass a customer through to your coworker if they’re unable to take their call. The busy lamp status is a phone system feature that allows you to notify coworkers if you’re on the phone. A green light means they aren’t busy, and you can pass their call through. A red light acts as a “do not disturb” sign. Your staff can pick their busy lamp status, or have it light automatically if they’re on another call. Receptionists won’t need to place a caller on hold while they check availability. They can simply check whether their light is green, then divert them. 4) Call Forwarding. Are you in the process of moving offices? Working remotely? Using your personal phone for business at the weekend? With VoIP call forwarding, you can automatically divert people calling your old number to your new device. Your caller won’t even know their call is being diverted. (It’s that fast.) You can also make calls on your new device using the VoIP number your contacts recognize. There’s no fumbling around changing contact details. If you use call forwarding, your old number will display on the caller ID. 5) Call Parking. Don’t fancy putting your customers on hold? With this feature, you can park their call. You’ll put their call into a number-based virtual parking bay. Then, your co-workers (or yourself) can head back to the parking spot to continue the call. Callers who’ve been parked will hear hold music while they wait. Call parking is great if you’re moving to a quiet space to take their call. But it’s also ideal if you have a large office or call center and can’t possibly remember everyone’s desk phone extension. Or, if you’re working from home—since parked calls can be picked up remotely, too. 6) Call Logs. Calls made using VoIP pass through a phone service software, which records key details about the call. That includes the: Date and time Duration Caller ID Status (accepted or sent to voicemail) You can use data stored in call logs to track your sales activity. For example, you might see that just 30% of calls were answered within 30 seconds. The remaining 70% were sent to voicemail. How can you aim for an answer rate towards the 100% mark? The same concept applies to handle customer queries. You can check who handled their initial inquiry. Then, if they call for an update, you can check the call log and ask the case handler. 7) Call Queues. Do you have an overstretched customer service team? You might have more calls than you can handle. A call queue is your best friend here. That’s because incoming callers don’t hear constant ringing noises while waiting. Instead, they’ll be placed in a call queue. An automated message will tell them how many people are ahead, and an estimated waiting time. Anyone can set up their virtual phone system with these features and customization. It only takes a few minutes — you can change it whenever you need it. Call queues let the caller know when to expect a response. This act of keeping them in the loop could prevent them from hanging up altogether. 8) Call Recording. A handful of VoIP phone systems can record calls. The audio is saved in cloud storage and allows you to refer back to the conversation at a later date. Cloud call recording is ideal for training purposes. You can find instances of unhappy customers, and play the recording to show recruits how to handle the situation. No fictitious stories are necessary! It’s worth noting that some phone systems delete these recordings after a specific period. Check this duration is suitable for your business before relying on this feature. Related: 10 Ways to Identify (and Lose) Bad Customers 9) Conference Calls. Business calls aren’t always a two-way street. You might need to include other staff in your call. In this case, a phone system that allows conference calls is crucial. The conference call feature allows other team members to join your conversation—even if they’re not in the same office. They can be on the other side of the globe. So long as they’ve got the dial-in number, they can join. Think of VoIP conference calling as an audio-only meeting room. You can chat with several people at the same time, using just one line. This same feature supports video conferencing, too. 10) Desk Phones. Do you need a phone on your desk? The majority of VoIP providers offer this hardware as part of the setup package. The desk phone allows you to make, answer, and divert calls from your desk. But unlike traditional desk phones, VoIP-enabled devices don’t need to be hardwired into a cellular connection. Calls are made using the internet. So, you can install a desk phone in your office without needing old-fashioned copper wires. 11) Direct Inward Dialing (DID). Direct Inward Dialing is a phone system feature that helps businesses handle their staff network. You can give each employee a personal contact number without purchasing a physical phone line for each. This saves time for installation and has cost benefits, too. Let’s put that into practice and say you’ve got 50 members of staff. With DID, you don’t need to purchase 50 individual phone lines. You can use the feature to buy a handful of lines and divert calls to a co-worker by entering their personal ID number. Incoming callers won’t have any delay when using DID. Their call is passed seamlessly to the right person. 12) Find Me/Follow Me. You probably don’t sit at your desk all day. You’ve got meetings to attend and co-workers’ desks to visit. How can you still be available when moving around? The Find Me/Follow Me feature is the answer. This phone system feature is similar to call forwarding. However, you can automatically divert incoming calls from your desk phone to another using find me/follow me. For example, let’s say your extension number is 502. You can use a co-worker’s desk phone to: Dial the 502 extension number Enter the code for Find Me/Follow Me along with your password Answer calls from your co-worker’s desk phone 13) HD Voice. Some businesses fear that VoIP calls won’t be as high quality as traditional calls. With this phone system feature, that’s not true. HD voice delivers twice the sound as cellular calls. Phone systems that offer the HD Voice feature to improve the conversations you can have with customers. There’s no need to say, “Could you repeat that?” Instead, your HD phone line will make it sound like you’re in the same room as your caller. This crystal-clear audio also makes transcription a breeze. You can record the call, upload the file to a transcription service, and have a written copy of your conversation. 14) Hold Music. "Hello, are you still there?" The silence or mute button on a call can be a concern for callers. The same applies if you’re placing callers on hold. You don’t want them to think you dropped their call and hang up prematurely. With the hold music, they’ll have something to listen to as they wait. You can upload an audio clip to your VoIP software to create custom hold music. This audio will be played to your callers once you put their call on hold. 15) Internal/External Call Transfer. Do you need to transfer your call to another line? With this feature, you can divert the caller to an internal or external line. The costs for call transfers depend on who you’re directing the call to. An external call transfer to another device, such as a cell phone, using VoIP is usually free. But if you’re sending the caller to a non-VoIP device, standard rates may apply. Check these rates before choosing your VoIP phone system. 16) International Calling. You might need to do business overseas. With this feature, you can make international calls from your VoIP device—no matter where the receiver is located. But what about your business phone bill? If you’re making an international call from the U.S., you won’t need to pay extra for long-distance calls. The same applies to calls made from abroad back home. Instead, you use data from your device’s monthly allowance. This makes VoIP technology a great option if you do business across several countries. 17) Instant Messaging. Some phone systems have supporting mobile and desktop apps. These applications can support instant messaging (IM). They’re similar to SMS messages in the way you can type a message and send it instantly. However, you don’t need a cellular connection to send instant messages. Business instant messages increase productivity so your employees can answer questions instantly, instead of waiting hours, or even days for an email response. You should look at whether your system supports IM if you work in customer support, sales, or management. By offering this service, you can communicate using the same communications platform, instead of a mess of several apps. 18) IP PBX. An IP Private Branch Exchange is a feature that connects calls from VoIP to local lines. This helps your team accept incoming calls made from landlines. The IP PBX system uses the few phone lines you’ve got in your phone structure. It’s the feature that tells callers they’re “being connected now.” The device taking the call can transfer the connection to others using extensions. This means your customers can call one number and speak to anyone in your office. The IP PBX then transfers its call to a chosen VoIP-enabled device in your office. 19) Line Extensions. Line extensions allow you to point callers in the best direction. They’ll call your primary contact number, and press an extension on their keypad (like "2" for customer service). An example of this is the typical remote worker. The employee doesn’t need to hand out their personal number to accept calls. Instead, they can use line extensions. The customer calls the mainline, then press extension "4." The call will then be passed through to the remote worker. 20) Managed Caller ID. In 2013, the US Department of Agriculture (USDA) researched the causes of declining response rates to its telephone surveys. The USDA determined that caller ID had a significant influence on the likelihood people would people answer the phone. Your customers might not accept incoming calls if they don’t recognize the caller. This isn’t good, especially for sales teams. Why? Because even if they miss your call, they can reference the caller ID to ring you back. Some phone systems allow you to edit your Caller ID to show your company name. Or, if it’s a personal number for someone at your company, you can add their name to the ID. Check whether your system offers this if Caller ID is important when contacting your customers. 21) Multi-Device Support. Do you work in a large office? Travel a lot? Accept work calls outside of the office? You might benefit from multi-device support. This feature does what the name says: It allows you to make VoIP calls using multiple devices—with the same number. For example, let’s say you have a softphone using a VoIP app. You can use the same number to make calls on other devices, such as: Mobile phone (Android or iPhone) Desktop PC VoIP desk phone Wireless VoIP headsets With this feature, business communication never goes down. You’ve still got several devices you can use to make calls if one breaks. 22) Multiple Lines. The phone system you’re using might have a multiple lines feature. This means that callers can dial one number, and several devices ring. This is ideal for large customer support teams. You can give your customers one contact number. Then, when they call, every desk phone rings. The first agent to pick up their phone is connected to the call to deal with the inquiry. This multi-device support prevents problems such as long wait times. There’s a broader pool of people ready to answer the phone—rather than relying on one. Related: The Beginner’s Guide to Multi-Line Phone Systems & Top Phone Picks 23) Paging/Group Announcements. Do you need to alert your entire workforce? Don’t rely on outdated speaker systems. If your VoIP provider has a group announcement feature, you can speak to your employees through their desk phone—from yours. You can use this paging feature if your office is spread over several floors. You can make one-way announcements to specific departments. Or, if it’s urgent, you can broadcast your message to all of the VoIP devices you have. For example, “We have a fire drill at 9 am.” 24) Phone Directory. Phone books are out of date. Emails are tricky to manage, and it’s easy for information to get lost. Is there a simpler alternative? Yes, if your phone system has a phone directory system. You can use your phone directory to keep a log of your customer details. Think of it as a CRM. You’re able to search your virtual phone book to find a customer by name. Then you can call them without searching through your email to find their contact details. 25) Real-Time Analytics. Real-time analytics gives you the chance to view call data in real-time. You’ll be able to see the number of calls as they happen. There are several use cases for this analytics feature. Take your sales team, for example. You can view your VoIP real-time analytics to see: How long sales call typically last Which salesperson answered the most calls Which leads are “hot” (those which have called the most) Plus, you can use real-time analytics to manage your call flow. If you see that one employee has a long queue, you can divert some of their calls to a coworker. This means your incoming caller won’t need to spend more time in your call queue. 26) Ring Groups. Earlier, we mentioned how you could use multiple lines to push incoming calls to multiple handsets. Ring groups are similar. Only with this calling feature, you can combine phone extensions, so a handful of devices ring when a call is incoming. An example of this in practice is a customer service department. You might have teams that handle billing, software support, and account setup. You can create the following flow: A customer rings your customer support line Your auto attendant asks what they’d like help with. They say “billing.” Extension lines in your finance ring group are called 27) Softphone Support. A softphone is an application you can install on your desktop, laptop, or smartphone. The app has a dial pad used to make outgoing calls. Plus, it has its own business phone number to allow incoming calls to come straight to your device. It’s important to check whether your system has softphone support. Why? Because you can use it to make calls from your desktop, without needing a cellular connection. It makes business communication seamless—even if your staff are in remote locations. 28) SMS/Text Messaging. Services like iMessage send text messages over the internet. You don’t need this third-party mobile app if your VoIP phone system supports SMS messaging. You can send and receive messages through any VoIP device—including your smartphone. This means you can use one internet-connected platform for your communication. It’s a feature you’ll need if you have remote staff. They might not always have a strong cellular signal to make phone calls. But if your office phone system supports SMS messaging, you can always drop them a text. 29) Toll-Free Phone Numbers. A toll-free number contains a familiar three-digit area code (800, 866, 888, and so on). Customers can dial this number from their own device at no extra charge, including people on traditional landlines. For this reason, it’s important to check whether your office phone system offers toll-free numbers. You don’t want customers calling your business to incur extra charges. This way, they can contact you without needing to pay expensive long-distance calling rates. 30) Unified Communications. If you’re using several devices in your office, you’re likely using a Unified Communications package. You might see this as UCaaS: Unified Communications as a Service. That package might include: Audio/voice calls Conference calls Email Fax SMS messaging Voicemail Most devices included in a Unified Communications package are VoIP-powered. However, you might need to pay extra for this full-service package. You’ll need more hardware and connections than a traditional phone set-up. Check the rates beforehand. 31) Virtual Office Phone. You might have a remote team that is distributed over the country. But you still need a contact number for customers to reach you. In that case, you’ll need to pick a system that offers virtual office phone lines. With a virtual office phone, you can accept calls from customers in one location. Other features—like call forwarding and extensions—then divert the caller to your remote team. However, the confusion is taken away because your customer thinks they’re calling “the office.” 32) Voice Service Permissions. Some businesses are worried about using cloud VoIP. The majority of your data is secured in the cloud. The average cost of a data breach is $3.86 million. You’re right to worry about the security of your phone system. That’s why it’s crucial to check your internet phone service provider lets you change permissions. This means certain employees can access certain features. For example, you can prevent low-level staff from accessing call recordings. Or, you can set up the account so that only the CEO can change line extension numbers. 33) Virtual Setup & Provisioning. VoIP systems aren’t hard to set up. If you need a little guidance, some phone system providers offer hands-on support to configure your system remotely. You can receive a tailored, one-on-one tutorial with an agent. They’ll teach you how to use your new technology and provide training on the devices you’ve purchased if any. Setting up a virtual phone system saves time. You can begin using phone numbers instantly with virtual phone numbers. You won’t need to wait two weeks for an in-person agent to visit your office. You can book a meeting online, and cut the travel time for an agent to help you get started. 34) Voice Bridges. For a secure conference call that allows anyone to call in with a passcode? You want a voice bridge. A voice bridge is like a fixed conference calling line for privileged staff to use whenever they need it. The practical use of a voice bridge is to provide a team one meeting ID and a passcode so callers are authenticated. No matter if callers use their cell phone, landline, or a VoIP line, they'll experience great audio quality. Another example is for investor relations. Analysts, media, and other firms can dial into your voice bridge while you run a one-way voice bridge. This administrative control is desirable to avoid unwanted conference call disasters. 35) Voicemail. “Sorry, I’m unable to take your call right now.” If you hear those words when making a call, you’ve arrived at someone’s voicemail. It’s a greeting that customers calling hear when you’re unable to answer. Some 80% of callers could be sent there. People can then leave a voicemail message. They’ll typically tell you who’s calling (and why), and a number to contact them back on. That’s why most VoIP phone systems have this feature. Check whether yours does so you can get back in touch with your missed calls. 36) Voicemail-to-Email. You don’t need to block time in your calendar to answer voicemail messages. Phone systems have a voicemail to email feature. This records voicemail messages and attaches them as an audio file sent directly to your email inbox. Voicemail-to-email sends other important details along with the audio file. That includes the date and time of the call and the caller ID. You can then treat your inbox as a to-do list, and return calls on your desktop using VoIP. Likewise, you can forward the voicemail to your team so they can call them back. 37) VoIP Phones. There are two types of internet-connected devices that help you make phone calls: VoIP desk phones: They typically connect to your office’s Wi-Fi connection. You don’t need hardwired lines to install them. Simply pop the phone on your desk, connect to the internet, and start making calls. VoIP software: Instead of purchasing equipment, you can turn a device into a VoIP device using software. The Nextiva VoIP app, for example, lets you make calls and send texts from the device it’s installed on. 38) Web-Based Administration. From time to time, you’ll need to perform maintenance on your business phone system. Check whether your phone system has web-based administration. This way, you can: Update voice permissions Add or change line extensions Access your billing information ...right from your internet browser, without having to call your provider. You’ll get more control over your phone system, and the ability to change things as you need. 39) Wireless Headsets. Wireless headsets are the modern-day equivalent of desk phones. They’re headsets with speakers and a microphone that allow you to make VoIP calls—without being stuck in one location. Check whether your provider offers wireless VoIP headsets if you have a customer support department. That way, agents can chat with customers without needing to be at their desks. And, customers get responses to their questions. It’s a win-win all around. Office Phone System Pricing. The cost of a new phone system is likely your biggest concern. Business communication is important, but it can be expensive. And with so many options, it’s tough to know what price range you should expect from a commercial phone service. Office Phone System Hardware. Hardware, such as desk phones, is optional when picking your business phone system. VoIP phones are recommended in an office environment because they have productivity advantages. For example, you might have a busy open-plan office. Your customer service team are chatting all day long, and they’re not using headsets. It’s distracting—which is why open offices can reduce productivity by 70%. Equipment such as: Headsets Conference phones for meeting rooms Legacy phone adapters ... can solve this problem because the in-office staff has their own phone system. They can keep calls private, and stop their conversations disrupting co-workers. Office Phone Service Costs. It’s tough to predict the costs of a remote office phone system. As a general guideline, small business VoIP system prices range from $30 to $45 per user per month. The price depends on the: Number of lines you’re using Type of business Volume of incoming calls Commitment your business has to the office phone system Features you need from the list above The good news? Regardless of how many lines you have, VoIP calls are still much cheaper. Traditional phone services take lots of equipment to set up and maintain. Telecoms providers need to account for that in their pricing. But VoIP calls connect to an established internet-connection. There’s no extra equipment needed—and therefore, no extra charges to show up on your business phone bill. Office Phone System Savings. 1) Hardware costs. VoIP phone systems are subject to extra costs. However, they actually end up saving money in the long-term. Why? Because VoIP office phone systems don’t include costly hardware that depreciates in value. Equipment like desk phones and landline recording devices depreciate over time. The hardware we used ten years ago isn’t suitable now. And, those models are worth significantly less now than they were at the time. 2) Technical staff. Traditional office phone systems also required six-figure technical staff. There were wires all over the place, and equipment that needed a technical degree to handle. However, VoIP technology can be as simple as a PC, an app, and an internet connection. That makes VoIP much simpler to upgrade and scale as your business grows, too. You can purchase add-on VoIP handsets. Traditional phone lines, on the other hand, need hard-wiring into a connection. That can be costly—especially if you grow tenfold. 3) Downtime. Upgrading to VoIP boosts productivity in the workplace. There’s no downtime due to faulty updates, or interruptions as technical staff fixes their lines. The majority of VoIP providers provide 24/7 support, too. The aim? To keep your staff as productive as possible. Look for an office phone system that offers 99.999% uptime with supporting documentation. Office Phone System Taxes. You will be subject to paying taxes when using a phone system. These federal, state, and local taxes are based on the physical address of the phone. For that reason, they can vary widely. It’s reasonable to expect about 10% in additional taxes on your bill. But that’s a small price to pay. You get value from a modern phone system that is always up to date and offers Enhanced 911 (E911) capabilities. Why? Because you can get a faster response time from emergency services. Look for transparent and straightforward pricing (including taxes and fees) for your company's phone system. Related: What Is Session Initiation Protocol (SIP)? Implementation & Next Steps. Are you ready to find a new phone system for your office? The next step is to find providers that offer the equipment you’re looking for. Contact them to get a custom quote depending on the size of your office. You can ask the following questions once you’ve narrowed down your vendor list: How do customers get help? How many data centers do they have? Is there an activation fee for starting service? What does onboarding look like? What kind of discounts are available? The answers can shed some light on which company can best suit your needs. But if you’re still unsure of which features you need, check out the full list of VoIP features Nextiva offers. Lower call center costs by up to 65% Get your personalized quote today. See It Gaetano DiNardiGaetano DiNardi is the Director of Demand Generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter - he’s worked with major artists like Fat Joe, Shaggy and loves making music to stay turbocharged. To get in touch, follow him on LinkedIn. About the author. Gaetano DiNardi Gaetano DiNardi is the Director of Demand Generation at Nextiva and has a track record of success working with brands like Major League Baseball, Pipedrive, Sales Hacker and Outreach.io. Outside of marketing, Gaetano is an accomplished music producer and songwriter - he’s worked with major artists like Fat Joe, Shaggy and loves making music to stay turbocharged. To get in touch, follow him on LinkedIn.  
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Title
Urlhttps://www.bizjournals.com/bizjournals/how-to/growth-strategies/2016/03/10-must-have-home-office-phone-system-features.html
Description
Date9 Mar 2016
Organic Position4
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TitleBusiness Phone Features for 2021 | Expert Market
Urlhttps://www.expertmarket.co.uk/telephones/different-features-of-telephone-systems
DescriptionLearn about the different features of your business phone system, from conference calling to an auto-attendant, and get free quotes from top providers
Date26 Aug 2019
Organic Position5
H1Top Phone System Features and Functions
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The top VoIP features
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IVR systems
Choosing the right features
H3
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Choosing the right features
BodyTop Phone System Features and Functions By Aimee Bradshaw | Writer and researcher | Updated: 26 August 2019 When it comes to business telephones, there are a lot of features to get your head around. We’re here to explain what these features are, and show you how they can help your business.An intelligent phone system is considered an essential investment for any ambitious, fast-growing business. It’ll help you provide a better level of customer service, and make life easier for you and your employees.VoIP telephone systems are by far the most intelligent phone systems. They’re packed full of features. This is largely down to their connectivity, both to the internet and your local area network (LAN). ▶ Read more: The best VoIP telephone systems Standard VoIP features. VoIP telephone systems are either hosted PBX or self-hosted PBX.A hosted PBX telephone system is entirely reliant on the internet. All the processing and data collection happens over the cloud and on your supplier’s server, so this kind of system is virtually responsibility-free.A self-hosted PBX telephone system is hosted on your own server within your office. This kind of system relies on self-maintenance, and unless you already have a traditional PBX system installed, the setup is very costly.Whichever VoIP system you opt for, both are packed with great standard features that are essential to call quality and customer experience. These are: Call forwarding – forward the call onto another person’s phoneCall holding – keep a caller on the lineEncoding and decoding software – shrink, then unwrap call data so it’s processed fasterQoS (quality of service) – prioritises call/audio data over other data types to ensure high quality callsFaxing – you can send faxes digitally these days, too The top VoIP features. In this handy guide, we’ve highlighted the additional VoIP features you should be looking out for. Select any of the menu options to fast track to that particular feature.VoicemailCall monitoringCall distributionAutomated attendantUnified communicationsConference callingIVR (interactive voice response) systems Want to receive telephone system quotes? Click on your budget to compare quotes now < £1k £1-5k £5-10k £10-15k £15-20k £20-25k £25-30k £30-35k £35-40k £40-45k £45-50k £55-60k £60-70k £70-80k £80-90k £100k+ Voicemail. Voicemail as a function is nothing new. However, thanks to VoIP, it’s now been taken to a whole new level.VoIP phones are capable of taking voicemail messages, converting them into sound files, then sending them over to you in an email.This makes catching up on your missed calls far more convenient than dialling. Plus, you can access your voicemails from any device, anywhere there’s an internet connection. Call monitoring. Ever wondered what really happens during a phone call with your customers? Now, thanks to call monitoring, you can find out.Tap into phone calls so you can see who’s delivering a high standard of customer service, and who needs additional training.Collect heaps of data; find out who takes the most calls, who makes the most calls, and who spends the longest time on the phone. Then use these variables to assess performance. Call distribution. Call distribution is an intercepting feature that diverts the call to the right person within a business telephone network.This is a particularly good feature for businesses that experience high volumes of calls. Why? Because call distribution software can divert calls to contact centres when all the lines are busy.This means you’ll never miss a call again. Gain more customers, retain more customers, and keep employees from being overwhelmed with calls. Automated attendant. An automated attendant not only frees up time for your employees, but improves the customer journey, too.Employees don’t have to spend time figuring out what the customer needs before forwarding them on to the right department. Customers can call up, listen to the options, and dial straight through to the person who can help them.You can also set up an auto-attendant, which updates customers on which position they are in the hold queue. Unified communications. ‘Unified communications' is a term that refers to the integration of business communications services. Think voice calls, instant messaging, conferencing, mobile communication, and video, all under one platform.Unified communications can open up all kinds of communication channels for your business. This encourages greater employee interactivity and productivity.And because it’s all hosted on software, employees can access these communication channels from any internet-enabled device. Conference calling. Conference calling is essential for internal and external business communications. It can either be  voice or audio, depending on the device used.VoIP conference calling works in a similar way to traditional phone conference calling. All lines connect to a conference bridge (or server), and packets of voice data are sent over the internet to each participating phone. ▶ Read more: The best conference phone systems IVR systems. When was the last time you called up your insurance provider or bank? All these call-heavy companies have invested in an interactive voice response (IVR) system.An IVR system can significantly cut down the number of calls a company receives.How? The computer is clever enough to recognise vocal responses. The system can then play an automated answer that best solves the inquiry, without the caller ever needing to take up the time of a real person. Clever! Want to receive telephone system quotes? Click on your budget to compare quotes now < £1k £1-5k £5-10k £10-15k £15-20k £20-25k £25-30k £30-35k £35-40k £40-45k £45-50k £55-60k £60-70k £70-80k £80-90k £100k+ Choosing the right features. Choosing the right features comes down to two things: the size of your business, and how much you’re willing to pay each month.That’s because the extent of the VoIP features available to you is determined by the package you choose from your provider. The more expensive the service package, the more features you’ll receive. You’ve just got to decide whether you can get by on a basic package, or if it works out more cost-effective to spend that bit more. ▶ Read more: Business telephone providers You can expect even the most basic package to include a heap of handy features that’ll help you run your business more effectively. The majority of suppliers will offer the following features as standard: Auto attendantVoicemailInstant messagingCall recordingInternet faxingConferencingCRM (customer relationship management) integrationIf you’re looking for more intelligent features, you’ll have to think about paying a little extra. Intelligent features include: In depth telephone data analyticsArtificial intelligence softwareHigh grade securityThe great thing about a VoIP system is that it can grow with your company. Adding a new user or upgrading your software package is as easy as calling up your provider and requesting the change.It’s also really quick and easy to find out how much a VoIP system will cost your company. All you need to do is fill in our form with a few details, and the suppliers that best match your requirements will be in touch with quotes. Aimee Bradshaw Writer and researcher Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches. Now Read Telephone Switchboard System Comparison 4Com Review: Is a 4Com Phone System Right for Your Business? The Best Call Centre Phone System Solutions
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Result 6
TitleOffice Telephones | Bespoke Phone System Quotes For Your Business
Urlhttps://www.approvedindex.co.uk/telephone-systems/telephone-system-features
DescriptionCompare Office Telephones, Features and Phone Systems To Save Up To 40%. Compare Up To 4 Top UK Suppliers FREE. Office Phones From £9.99 A Month
Date
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Automatic Call Forwarding
Auto-Attendant
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Voicemail To Email Transcription
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Flexible Call Management
Expand Your Office Phone System
Monthly Billing
Provider Responsibility For Telephone System Infrastructure
Get A Combination Of Phone System Features For Your Office
Compare Office Telephones & Systems
H3Find The Right Office Telephone System For Your Business
Top 5 Office Phones
Best Small Office Telephone
Best Medium Office Telephone
Best Large Office Telephone
Office Telephones with Automatic Call Forwarding
Conference Calling Office Telephone Equipment
What Kind Of Telephone System Do You Need?
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Voicemail To Email Transcription
Telephone Headsets
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Flexible Call Management
Expand Your Office Phone System
Monthly Billing
Provider Responsibility For Telephone System Infrastructure
Get A Combination Of Phone System Features For Your Office
Compare Office Telephones & Systems
BodyOffice Telephone Systems Office telephones need to be versatile and reliable to make sure that your staff can work well. Indeed, quality communication is at the heart of every modern office - a quality office phone system is the first tool in achieving this.This page focuses on office phones, the models available, and the features that these models offer to your office. These features have already convinced more than a third of UK businesses to switch to cloud PBX or on-premise IP PBX VoIP phone systems, and three-quarters of those businesses in the market for a new phone system are looking to install a cloud-based system.If you want to find an office telephone system with features to suit your business and staff, you should complete the form at the top of this page.It only takes a minute, and comparing quotes with Approved Index could save you as much as 40% on your purchase, lease or rental.Find The Right Office Telephone System For Your Business. Click an option below to find the perfect telephoneTop 5 Business TelephonesBusiness Phone Price ComparisonCompare VoIP PhonesComplete the form at the top of this page if the type of telephone you need isn't included above.Office Phones. An office phone system is essential for any business that requires quality communication with people outside of their work environment; whatever size your business is, and whatever service or products you provide, ensuring that you have the right means of contacting and connecting with staff, clients and customers is essential.An office phone is unlike a regular home telephone in that it provides a range of functions and features that are required by professionals - many of these features are covered on this page:Automatic call forwardingConference callingCall managementExpansion optionsThe range of office phone system features available allows businesses to perform a range of functions with ease - from sales staff to customer services, quality office phones mean that you can operate at maximum efficiency.As well as providing a range of features, there are are also office phones available to match a range of budgets - from the lower cost, basic feature office phone to the high-cost but advanced option, there is certain to be a telephone to suit your staff requirements. Furthermore, if you need to install a telephone system for your entire office, or for multiple office locations, there are UK suppliers that can offer excellent deals.Top 5 Office Phones. Understanding what options are available is the best way for your business to find the perfect office phones. Comparing options is essential to this process, and we have tried to help by comparing some of the top office phones in the table below, and also throughout the rest of this page.The table below specifically compares 5 of the best office phones - the prices and features vary, but between the options, there should be enough range to suit every style of business - for even more information, you should continue on down the page to compare other important features.Office PhoneImageFeaturesCostDefinity Callmaster 5Avaya's Definity Callmaster includes a range of features, including: speaker phone, mute options, call transfer, conference calling and call management.£60-£100BT Converse 1200BT's budget Converse 1200 office phone includes basic features, making it perfect for staff that do not need advanced functionality.£20-£50Samsung SMT-i5210Samsung's high-end office telephone is ergonomically designed to offer staff a range of advanced features, without compromising on aesthetics.£100-£140Panasonic KX TG 522The Panasonic KX TG 522 office phone is an excellent choice for staff that are always on the move whilst also needing to be available to contact..£50-£70Panasonic KX-T7730EB Corded PhonePanasonic's KX-T7730EB office telephone provides a range of advanced features that can help business staff to operate at the highest level with ease.£100-£150The top 5 office phones included in the table above are available to all UK businesses; to compare these options as well as a range of others, simply complete the form at the top of this page.For even more of the top office phones, take a look at the sections below.Best Small Office Telephone. Small offices often do not have the space or the capital for an extensive system, which is why small office phones need to provide a range of features.Of course, knowing which features or functions you need will vary by company, but we have tried to select the model that we think is best suited to small offices, based on a range of factors.BT Versatility 8662 VoIP Featurephone. BT’s Versatility VoIP phone is an small business option that provides a range of sophisticated functions to help your staff work, without breaking the bank.LCD screenISDNProgrammable keysVoice messagingHeadset portBest Medium Office Telephone. Medium offices have more space than smaller businesses, and so do not need to rely so heavily on their equipment; often they will have dedicated conference phones, for example, and so will not need to rely on desk phones for this process.The selection below has been included because it includes a range of functions and features that are beneficial to staff in medium offices.Cisco 7940G Unified IP Telephone with SCCP Firmware. Cisco’s Unified IP phone is an excellent choice for medium offices in need of durable telephone systems.Adjustable ring-tonesHearing-aid compatible handsetVoice activity detectionDisplay contrastCall statusBest Large Office Telephone. Large offices will almost always have facilities set aside for specific processes; conference calling, for example, will take place in a specific office. This means that desk phones will not necessarily need to provide this sort of function.The selection below is a great choice for any large business, with a range of functions and features included.Panasonic KX-T7730 Telephone in Black. Panasonic offer a range of quality phones, this one is one of the best options for large offices.FF keysDuel colour LEDsMessage LEDsHeadset jackMountableOffice Telephone System Features. Office telephones require a range of features to ensure that businesses can operate effectively. This page contains information on many of them, and the table below includes brief introductions to each.Click on the feature that you want to find out more about.Office Phone FeatureBenefitAuto Call ForwardingStreamline the forwarding process, without taking up staff time with connection calls.Auto AttendantAutomate processes to help clients, customers and staff to get what they need, quicker.Conference CallingSpeak to multiple colleagues, clients or customers easily, and without sacrificing quality.Voicemail to EmailTransfer your voicemails into email, for easier access and to allow for better response options.HeadsetsImprove sound and recording quality with specialist devices. Let your whole office go hands-free.Office Phone DashboardManage your office phone system from one dashboard. Track and record calls, manage payments and ensure that things run smoothly.Contract, Cover and BillingFind the prices, services and features to suit you - plus, stay covered by your supplier in case of damages.Automatic Call Forwarding. Office telephone systems are often used by a large number of staff, and this often means that calls will be passed around, from team to team and from employee to employee; handling this process manually can be difficult, which is why an office can get huge benefit from auto-forwarding.The automatic call-forwarding feature redirects incoming calls through a chain of alternative devices or extensions until they are either answered or are invited to leave a voicemail message.When a call comes in, this will typically be routed to your office extension; if the call is not picked up, the call will be rerouted to your smartphone; if you are still unavailable, the call will be rerouted again, this time to a colleagues extension.The precise chain of forwarding can be completely tailored to your particular phone setup, so you reduce the chances of missing important calls and improve customer satisfaction by increasing the number of calls that can be dealt with immediately instead of them having to leave voicemail messages and wait for call-backs. This will allow calls to be picked up regardless of the working location; whether your employees are on the road, on holiday or working from another location.This function is not restricted to working hours, as it can also be used to redirect calls to an extension or dedicated voicemail outside of business hours.Streamline office telephone processesDivert calls easily and conveniently to provide 24/7 accessForward calls to multiple numbersRing selected numbers either all at once, or at specified timesComplete choice over call-forwardingDefine call-forwarding pointSet rules for out-of-hours callingOffice Telephones with Automatic Call Forwarding. The table below includes two office telephone models that support this feature; for most businesses, this kind of functionality is essential - to find the provider that can offer you the products you need, simply complete the form at the top of this page.ProductImageCall Forwarding?CostPanasonic KX-T7730EB Corded PhoneYes£79Cisco Small Business SPA 501G VoIP PhoneYes£47Auto-Attendant. An auto-attendant is the core of any office phone system. It’s the part that greets incoming callers, provides them with a list of options and routes them to the correct extension or department depending on the option they select with their keypad.Auto-Attendants are increasingly popular with even the smallest offices, particularly those that don’t have employees dedicated to a reception role, lending the air of a much larger enterprise and making a highly professional first impression to prospective clients and customers.Aside from the obvious benefits already listed, an auto-attendant system also provides a sense of professionalism. Although most business it still done between people, having this kind of system immediately introduces a sense of scale to a customer's interaction. The benefits and features below are excellent examples of why this sort of feature can help your business.Automated extension transfersAutomated voicemail transfersAutomated messages and call optionsAutomated choices and options with menusAuto attendant functionality can significantly improve the management of any office telephone system. Help your customers, clients and staff by streamlining process.Conference Calling. The ability to conduct voice or video meetings with multiple colleagues or customers spread across different locations is a defining characteristic of fast-paced modern business management, and is facilitated by a reliable and robust office phone system with conferencing capabilities.Conference calls can be conducted via softphone apps on desktop PCs, or with table-top units enabling round-table discussions .Modern table-top conference phones have exceptional call clarity with microphone and speaker technology optimized to work with the acoustics of a typical office or boardroom.Connect with team members and clients, whether they are in or out of the officeArrange international team meetingsConnect as a team with other partiesMute/Unmute options for in-call privacyConference Calling Office Telephone Equipment. The table below includes details about some of the more popular office conference call equipment. To see if you could have these phones in your plan, you simply need to complete the form at the top of this page and compare quotes today. It only takes a minute and could save you 40%.ProductImageConference Calling?CostBT Conferencing Unit X300 Expandable Conference PhoneYes£99Polycom SoundStation IP 5000 Conference VoIP PhoneYes£47Voicemail To Email Transcription. Voicemail is a basic feature expected of every office phone system, but modern systems build on this basic functionality of recording messages by enabling a number of extra ways to work with such messages.If staff are short on time with several messages to get through, it can be time consuming listening to each one in turn. A faster alternative is to have voicemail transcription set up: here, you can opt to have your voicemail messages emailed to you as regular text, allowing you to very quickly skim each message for the most pertinent information.Voicemail to email functionality is an excellent way to improve office accessibility. This system allows staff to receive your messages wherever you are, and it allows for convenient and efficient responses, even if you do not have access to your phone system.Read your voicemails for easy accessStay connected with your business, wherever you areForward voicemails to colleagues in the form of transcriptsWhat Kind Of Telephone System Do You Need?Call Centre Phone SystemSwitchboard Phone SystemNot Sure YetTelephone Headsets. Headsets plug straight into office desktop phones and PCs hosting softphones (such as Skype), enabling virtually hands-free use of the phone for long periods or consistent use.A headset is a great accessory for increasing the flow and efficiency of your office communications, and also helps to avoid the minor physical issues that can arise from extended use of regular phone handsets.There is also a range of access-to-work accessories which can provide extra ease of use for staff with special requirements.Headsets are especially useful in any office environment where staff need to be able to speak on the phone hands-free; this can often be most prevalent in sales environments, or customer services, for example, where your staff might be accessing databases on their computers whilst speaking.Office Telephone System Dashboard. There’s no more complicated and time-consuming administration of your office phone system with VoIP: everything can be managed from a single portal or dashboard, from updating contact lists and modifying the Auto-Attendant options and routing configurations, to adding new extensions and features for new employees and getting an overview of call usage and billing with a single click.Since every aspect of the phone system is logged, you can easily generate detailed reports at any time to keep track of, for example, the call volume through a particular extension or the length of time a department spends on international calls. With this data at your fingertips, it’s easy to see where further savings and cost reductions can be made. And as there are no lengthy contracts, changes can be implemented and billed for on a month-by-month basis.Streamline processes within the system quickly and easilyMaximise office efficiency with easy customisation optionsFlexible Call Management. With voice calls moving into the computer domain, many new ways of manipulating a call are made available as standard that would have been prohibitively expensive or impossible with traditionally wired office phone systems. Here are a handful of the best features for making your office phone system work for you exactly the way you want:Monitor let’s office managers and colleagues listen in on a call – good for employee training and conducting customer service quality checks.Whisper is similar to Monitor, allowing you to listen in but also speak to the internal party without the external caller hearing you. Again, useful for coaching employees in customer relations, allowing you to provide discrete input to the conversation.Barge is similar to conference calling functionality, in that it allows you to join an in-progress call at any time. This feature can be used to allow office managers to intervene in calls with more junior staff members, for example.Record allows you to start recording any portion of a phone conversation by simply clicking a button. The feature creates an audio file that can be retrieved afterwards from the phone system server and reviewed, shared or archived. Useful for backing up the details of important conversations or for later sharing with absent colleagues. Let Approved Index help you find the business phone solution with exactly the right features for your business, for the best priceCOMPARE PRICESExpand Your Office Phone System. With VoIP office phone systems, extensions are “virtual” – all call data is being sent across the same computer network, so you don’t need individual lines for each office phone.Because of this, it’s much simpler to add and reconfigure extensions as you grow your business and bring in new employees.You can also add new features to the system by simply selecting them in the dashboard manager, allowing to tailor the details and functionality of your phone system precisely to the size and nature of your current operation. This also means you don’t have to pay for features you’re not using.If you are interested in Telephone Phone System features, you may also like VoIP Phone Systems.Monthly Billing. Office telephone systems are now much more like a subscription service than a hardware solution that you have to pay for upfront, house and maintain yourself. With this paradigm shift, the billing process is also simplified – and most importantly, bills are lower! Businesses typically save up to 40% on their local calls and up to 90% on their international calls; not to mention that internal calls and other VoIP-to-VoIP calls can be completely free.Spread the cost of your phone service and equipment, and easily manage the whole process. A telephone system not only helps you to lower costs, but it also allows greater freedom to make your budget work for you in other areas.Provider Responsibility For Telephone System Infrastructure. One of the major reasons for traditional PBX phone systems being mostly the preserve of large corporations was that the cost involved in installing and maintaining the necessary hardware.With the advent of cloud phone systems, this is all a thing of the past as the service provider takes care of the installation and setup, as well as all the maintenance and future upgrades.This all means lower running costs for you, with fewer staff and less employee time needed to manage the office communications.Get A Combination Of Phone System Features For Your Office. It’s never been more straightforward to get help from some of the most established and experienced phone system providers in the UK to help you cherry-pick the most appropriate features for your office phone system. They will also get you installed and completely set up, and provide you with the necessary guidance and training to get the most out of the technology.The best way to get the best services and prices for your telephone system is to compare suppliers - Approved Index can help here. We use your specifications and requirements to match you up with the most suitable providers possible. The quote comparison service is free and without obligation, and you could save a great deal on your purchase or lease. It only takes a minute, and comparing quotes could save your business money every week.Compare Office Telephones & Systems. Office telephone systems are essential to a huge number of businesses, with staff using phones for both internal and external communications and processes. Not only is a quality telephone system perfect for office staff requirements, but it can also hugely improve the experience for clients and customers.The information on this page should provide enough information to help you understand what kind of telephone system your office needs; for more even more detail though, it is important to speak to suppliers today - Approved Index can help here.Comparing office telephone system suppliers with Approved Index is free, quick and easy, and it can help your business to save money.Fill in the form at the top of this page to start comparing office telephone systems today. Let Approved Index help you find the business phone solution with exactly the right features for your business, for the best priceCOMPARE PRICES Testimonial"Trusted suppliers offering affordable services, perfect!"TomView SuppliersTop Telephone Systems Articles. What Is Hosted PBX And What Are The Benefits?Hotel Telephone SystemsCall Centre Phone Systems GuideLeasing Telephone SystemsBusiness Telephone System PricesBusiness Telephone LinesSmall Business Phones & Lines All articles Essential Telephone Systems Articles. Hospitality & Restaurant Telephone SystemsSwitchboard Systems – A Buyers GuideDigital Phone System Buyer's GuideFive Best Business Phone SystemsOffice Phone Systems All articles The Smart Choice For Your Business.Over 700,000 businesses trust us to help them make the right purchase.Get Quotes
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Result 7
Title7 Essential Features of a Great Business Phone System
Urlhttps://www.evolveip.net/blog/7-essential-features-of-a-great-business-phone-system
DescriptionCloud-based systems especially offer many exciting features that improve productivity and collaboration
Date19 Dec 2015
Organic Position7
H17 Essential Features of a Great Business Phone System
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H3Recommended For You
Categories
Contact Us
H2WithAnchors
Body7 Essential Features of a Great Business Phone System Blog Unified Communications 7 Essential Features of a Great Business Phone System December 19, 2015 / Evolve IP The other day, I was flipping through TV channels and stumbled upon one of my all-time favorite movies: Blade Runner. The film is set in “the future”, which is now only a few years away (2019), and as I watched a scene where the main character places a video call, I realized how accurate that film (and the book it was based on) was at predicting where communications would be in our modern time. As your legacy, premise-based phone system reaches end-of-life and you have to explore your options for a new system, it’s important to identify the most important features you need for your business to be competitive. Cloud-based systems especially offer many exciting features that improve productivity and collaboration. Here’s some of the top features to be sure your new phone system includes: 1. Mobility Features. Today’s workforce is more mobile than ever before, so it has become business-critical to enable on-the-go associates to communicate as effectively from the road as they can from their desk. There are several different “find me / follow me” features, such as the Anywhere feature – also known as twinning – that enables users to receive calls on mobile device and transfer calls seamlessly with desk phone and place outgoing calls from their mobile devices. These features, as well as click-to-dial call control, on-phone corporate directory, and others, enable knowledge workers to be more efficient, regardless of their location. 2. Integration with CRM and other business applications. Businesses need to identify and take advantage of every efficiency possible to be competitive. When your phone system is integrated with your CRM, it provides such features as a screen-pop when looking up caller ID information, click-to-call, access to call settings, enterprise phone presence, and more – providing efficiencies that can’t be beat. 3. Unified Messaging. Unified messaging delivers multiple types of messaging (voice mail, email and fax) to a single email inbox. It enables users to receive voicemail on the handset, a .WAV file of the message delivered to email, and receive an SMS notification alert. This means that users can share and manage their communications in the most convenient, effective way. This could also be considered a mobility feature (see #1) as it is especially helpful to road warriors. While on the road, they can quickly and easily hear their voicemails without having to dial in and enter access codes and navigate through a voicemail system to hear their messages from the road. Additionally, some systems also offer voicemail transcription, where you receive a transcription as an email along with the audio recording file attachment, so you don’t even need to listen to the audio file. 4. Integrated Instant Messaging (IM&P). This unified communications feature is extremely powerful when it is integrated with both your calendar and your phone system. With a business-class IM & P feature, your integrated phone state enables users to see their colleagues’ availability in real time, whether they are in a meeting, available or on an active phone call. Advanced communications tools like these are imperative to today’s collaboration- reliant businesses. 5. Administrator Portal. With a web-based Administrator Portal, your staff has administrative control to manage their communications system in their own time without racking up costly move, add & change fees. The admin can log into their portal from any location to change call routing, reset passwords and more, on the fly – rather than relying on submitting a ticket to their provider and waiting for them to make the changes. 6. Video Calling. Your more advanced phone service providers should offer integrated video calling for easy, face-to-face interactions between colleagues from any location via video-enabled HD Voice desk phone, Windows or MAC soft clients, or mobile on both the iOS and Android device. A recent Evolve IP survey found that 76 percent of organizations are using some type of video communication solution. 7. Group Directory. This feature enables users to search your corporate directory from the handset, making it quick and easy to find an internal contact and dial their extension. Although this is a fairly common feature in phone systems these days, it is still a valuable tool in increasing efficiency. Additionally, many unified communications systems include a group directory integrated into their IM & P feature, allowing them to escalate an IM chat to a phone call with the click of their mouse. For fear of overwhelming, I’ll stop at seven, but there are many other productivity-enhancing features available in today’s cloud-based phone system. Just don’t forget to also look beyond the features and ensure you are working with an experienced service provider with a system on a solid platform. To learn more about what communications features are in demand from North American businesses, click here to check out our 2015 Business Communications and Collaboration Survey paper. For more information on selecting a cloud-based phone system, click here to download Evolve IP’s Business VoIP Buyer’s Guide. Categories: Unified Communications About Evolve IP. Evolve IP enables employees to Work Anywhere™ productively and securely. Our enterprise solutions seamlessly integrate collaboration & communications, digital workspaces, and contact center – all delivered from a browser on any connected device. Evolve IP’s technologies free IT to focus on business innovation, not systems and infrastructure, and enable their employees to contribute even more to the enterprise -- no matter where or when they are working. Businesses that choose Evolve IP have selected a true technology partner. A company that becomes an expert extension of their IT team, an organization that listens to their needs to tailor solutions just for their business, and is responsive and engaged in every interaction. Recommended For You. Handset Comparison Matrix Gartner’s Magic Quadrant for Contact Center as a Service 24 Minute Live Webinar: 5 Things You Should Know Befor... Categories. Collaboration Contact Center Unified Communications Virtual Desktops / DaaS Work Anywhere Listening To Needs. Solving Complex Challenges. Helping enterprise IT focus on business results, not infrastructure One of the nation’s largest and fastest-growing dermatology businesses estimates savings of $6.45 Million over 5 years View Case Study “Evolve IP’s digital workspaces have allowed us to acquire more practices in a faster and more profitable way. That is resulting in bottom-line cost savings and top-line business benefits.” – Jeff Francis, Vice President of IT USDP International Law Firm Drives Communications Reliability Across 60+ Worldwide Locations and Saves Over $300,000 a Year View Case Study “That’s the type of proposition I like to bring to a Board of Directors. When I can say, ‘we can get everything new, be completely redundant, it can meet all of our needs and oh, by the way, we are going to save over $300,000 a year.’ It makes it easy for me to sell!” – Ken Schultz CIO of Ogletree Deakins Financial advisory firm enables employees to Work Anywhere with an integrated platform View Case Study “The transition has been almost seamless to our folks, working from home full time. My team looks like heroes right now.” Ryan Easter, Director of IT and Principal at Johnson Investment Counsel Simplify and future-proof your technology footprint with Evolve IP It's nearly impossible to stay on top of every change in technology. Partner with Evolve IP and gain the combined experience of hundreds of technologists, all acting as an extension of your IT team. Helping you do more with less. Recognized by: Certified by: close Contact Us. or Call 1.877.459.4347 This site uses cookies for analytics, personalized content and ads. By continuing to browse this site, you agree to this use. Want to know more? Please check our privacy statement. Close
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Result 8
TitleOffice Phone Systems: Types, Features and Benefits
Urlhttps://midwesttelephone.com/types-features-office-phone-systems/
DescriptionMidwest Telephone has been helping offices find the best office phone systems for over 30 years. Learn about the different types and features/benefits
Date17 Jul 2016
Organic Position8
H1Types and Features of Office Phone Systems
H2Analog phone systems
Digital phone system
Hybrid Phone System
VoIP phone system
Hosted technology or cloud based phone systems
Which business telephone solution is right for your company?
Check out all of our Business Phone Systems Guides and Resources
Find out more!
Call us at 317.472.4241
Give us a little information and let us see how we can help
H3
H2WithAnchorsAnalog phone systems
Digital phone system
Hybrid Phone System
VoIP phone system
Hosted technology or cloud based phone systems
Which business telephone solution is right for your company?
Check out all of our Business Phone Systems Guides and Resources
Find out more!
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BodyTypes and Features of Office Phone Systems by midwest | Jul 17, 2016 | Blog, Business Phone Systems If you have made it here then something has sparked your interest in replacing your office phone system. It is important to educate yourself on what your needs are, what is available and how your business will be affected by migrating to a new telecommunications solution. In order to keep things straight let’s first talk about a couple different types of technology, then compare the positives and negatives of each, and thirdly, give you some things to consider when choosing the right solution for your business. Not quite sure if you need a new phone system? Learn about 4 signs that might mean you need a new phone system. Analog phone systems. Analog phone systems were introduced as a result of the divestiture of AT&T in the early 80’s. It was a office phone system built for multiple users and multiple phone lines specifically with businesses in mind. Analog phone systems use POTS lines to deliver voice conversations. POTS stands for, “Plain Old Telephone Service.” Since analog phone systems use copper lines the connection between phone and phone system as well as phone system and phone provider/carrier are extremely reliable and voice quality is impeccable. The trade off to this is analog phone systems have limited features and expandability. They will have basic features such as hold, redial, mute, transfer, speed dial, and speaker phone. Without going into too much detail, their usability from introduction until their end of life time substantially improved. Their expandability is typically limited, but in some cases an expansion card can be added to grow the phone system on the line side, station side or both. Analog phone systems did make advancements in the features they offered over the years. Today no telecommunications manufacturer is putting any money toward developing analog technology. Learn more about analog vs. digital technology Digital phone system. A digital phone system is often referred to as a PBX, which stands for, “Private Branch Exchange.” A PBX manages the phone calls between a company’s employees while also allowing them to share a group of external phone lines. They have an expanded feature set and could be expanded for very large applications. Check out our Buyers Guide to PBX Phone Systems. The phone system could be set up and customized to suit your company’s needs with certain features being standard and others offered as add-ons or upgrades. Expandability with a digital system is extremely easy in the fact that it will accept expansion modules, cards, or licenses to achieve this. Some of the most common add on features for a digital phone system would be voicemail, find me follow me, ACD, SMDR, and music on hold. Digital phone systems gained their popularity because of their ability to be customized to fit your business and their abundance of features and capabilities. Analog phone lines and Digital PRI circuits are what is primarily used for dial tone service with digital phone systems. We recently were able to help a large retirement community in Indianapolis save thousands of dollars switching to a digital phone system Hybrid Phone System. A hybrid phone system is a digital phone system that offers both digital and IP capability. Hybrid systems are great because of how versatile they are. Hybrid phone systems gained their popularity in the fact that most offer the ability to accept SIP trunks, PRI circuit, or Analog trunks on the line side and also accept IP phones or digital phones on the station side. A business may have analog trunks being delivered for dial tone with all digital phones throughout the office and one IP phone at a remote location. There is also the example of choosing to use SIP trunks for dial tone as a cost saving measure but still using all digital phones for your office phone system. If purchasing a digital phone system today, it only makes sense to make sure it is hybrid to assure it can support all of your company’s future needs and potential expansion. Features for hybrid systems would include anything that a digital system is capable of but also include features like email integration. This feature allows the voicemail to send its messages to your company’s email server and listened to as a wav file. There are also fax/email integration and desktop clients, and remote programming via the network connection. Call quality on a digital phone system is only as good as the type of phone service you are having delivered into it. Analog phone lines and Digital PRI circuits will offer a seamlessly perfect phone conversation whereas SIP Trunks will require additional set up, a robust internet connection, and monitoring software to insure consistent quality. VoIP phone system. The next type of office phone system is a server based IP phone system. It is similar to a hybrid system in features and capabilities but it resides on a server on premise and is 100% IP. The server resides on your company’s premise and you typically own it. It is completely customizable in the fact that you pay for licenses for the number of users you have and advanced features. It makes moves, adds, and changes are a breeze since it is all done via a computer either managed internally or offsite. Rerouting calls, virtual auto attendants, call forwarding are a few of the advantages of a server based phone system. This solution is purchased outright by the consumer and you have ultimate control over it. Your phones are also purchased outright. Here are some more benefits to a VoIP system. The downside to this solution would be the responsibility for equipment failures and maintenance. Check out our Buyers Guide to a VoIP Phone Systems.   Hosted technology or cloud based phone systems. Finally, there is hosted technology or cloud based phone systems. There usually is no onsite hardware except your data switches and routers. This office phone system resides on someone else’s data center and the conversations and information are delivered to you through a high speed internet connection. This system can be easily managed by someone on your staff or by the company you purchased it from. Management of the phone system is done through what we call a GUI interface (pronounced gooey) meaning graphical user interface. Also referred to as a web interface or web based management. With Hosted service you pay a monthly fee for the use of the phone system. You never own this system and the monthly fees don’t stop until you end your contract with the provider. The hosted provider is responsible for all maintenance of the system, upgrades, and equipment failures. You have the option of purchasing your phones outright or leasing them on a monthly basis. Learn more about hosted phone systems Learn about our newest hybrid phone system- Star2Star. Which business telephone solution is right for your company? Research is an important factor in purchasing a new business telephone system. First weigh out the cost both upfront and long term. Next not only look at how advanced features can benefit your business but also look at their cost. Does your company have a need for the latest features being offered? Who will be responsible for administrating the phone system? Will someone from your office manage it or will it happen off site, or will your telecommunication’s company need to come onsite every time you need to make a change? Look at the integration capabilities the system has with 3rd party software or devices your company uses. Does it communicate with your CRM software (customer relationship management), your security system, and your current computer network? Is this a long term solution or will your company outgrow the product within a few years? Lastly, consider the call quality of the solution and determine how important reliability is to your company. Here are some more factors to consider when choosing a telecommunications vendor. Check out all of our Business Phone Systems Guides and Resources . Check out all of our Business Phone Systems Guides and Resources FollowFollowFollowFollow Find out more! Business phone system options Call us at 317.472.4241. Give us a little information and let us see how we can help.
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Result 9
TitleTelephone System Features
Urlhttps://www.businesstelephonesystem.org/telephone-system-features/
DescriptionYour guide to telephone features. Choosing the right features will greatly improve the efficiency of your company
Date
Organic Position9
H1Telephone System Features
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BodyTelephone System Features Advanced phone system features allow a greater efficiency with office communications. It is important to utilise the right functions for your business to allow a strong and efficient communication system internally and externally. Whilst many features come as standard with many companies, some features are charged as an additional add-on, so its important to know which features are needed when deciding. This guide will help you make a wish list of the features that you want in the future and make a checklist of what you need right now for your enterprise. To receive bespoke quotations on telephone system with your desired features, simply fill out the quotation form above. Here we explain some of the most popular features, broken down into general categories. Auto Attendant This is one the most common features in phone systems. You don’t need a live operator or receptionist. Callers can choose the extension they need based on a menu. The call will automatically be transferred to that department as an auto attendant takes the place of an operator or a receptionist. Before, only large companies could afford this feature because of the high cost of installation but with the inception of the VOIP, this feature can now be enjoyed by small and big businesses alike. You can get this feature usually for free from most providers. Having an auto attendant saves you money, time and most importantly, peace of mind knowing that all your phone calls (whether from business partners or clients) are handled 24/7. Automated Directory This is a feature that goes hand in hand with the Auto Attendant. With this feature, your clients can look up the extension of the person they are trying to call. The Automated Phone Directory is responsible for routing all calls to their specific destinations. Dial by Extension This is another auto-attendant function that enables callers to reach the person they are calling by dialling their extension. Dial by Name This is a directory that enables callers to reach someone by dialling the first three letters of their name or last name. Personal Automated Attendant If a call is unanswered, it is delivered to a voice prompt that will allow the caller to choose from several options like choosing another extension or external number or deposit voicemail. Music on Hold Users can choose a song or upload a customized one such as a company jingle or promotion and play that for callers on hold. This prevents the clients from getting bored, irritated or frustrated while waiting for a person to pick up the phone. Just make sure that someone will answer the phone within a few minutes to avoid losing a customer. Large companies opt to put their jingle, a commercial or announcements in place of the music. This feature then becomes a powerful marketing tool. Legacy Extension Support Callers can use legacy extensions to reach the person they are calling from the automated attendant. You never miss an important call through this upgrade. Calling Features Blocking You can block calls to specific area codes. Forced Conference Barge Allows a user to barge into another user’s call by forcing a conference into the existing phone call. Monitoring Barge Allows a user to listen in on another active call. Caller ID Users can view the caller’s phone number. Caller ID with Name The caller’s name is displayed along with the number. Internal Caller Name Display This function displays the internal caller’s name plus the extension. Hold  The user may pause the current conversation, this is especially useful when you need to discuss confidential matters regarding the call with a colleague or boss. Classes of Service You can restrict outbound calls entirely or by area codes on a per-user basis. Intercom One-to-One Two callers can speak hands-free via speakerphone. Intercom Groups A user can communicate hands-free with multiple users with the use of their speakerphones. Paging Groups Users can page groups of phones throughout the office regardless of physical location. Phone Alerts Some activities are brought to the user’s attention through on-screen alerts. Messages such as new voice messages or missed calls appear near the top of the display. Remote Phone Use Remote and travelling users can use the office phone from any location with the use of a broadband connection. This is useful for teleworkers. Speed Dial You can program up to 16 internal or external numbers. These features are always included in a BTS. You can store your frequently used numbers in the phone for easy access. Redial Call the last number dialled without re-entering the numbers. Just press a button. Transfer Announced A user can send a call to another extension after conferring with the recipient. This is also called a consultation or supervised transfer. The primary call is put on hold then another call is opened with the intended party. The user then speaks to this recipient first before connecting the transferred call. Transfer Unannounced A user transfers the current call on his phone to another phone number without first consulting the recipient. This is also called cold or blind transfer. Voicemail and Messaging General Voice Mailbox Callers can leave a message in the general voicemail box not associated with the user’s extension. This is an Auto Attendant option. This is normally accessible by the receptionist. Message Waiting Indicator Users are given visual notifications of voicemails through red lights and on-screen alerts. IVR (Interactive Voice Response) Voice Mail Access Users navigate voice menus to deposit or retrieve voicemail messages via IVR. Users can even access voicemail from their own phones with just one touch or remotely from any touch tone phone. Multiple Voice Mailbox Access One user can access multiple voice mailboxes through their phone. On-Screen Voicemail Users can navigate the screen to retrieve messages. Voicemail Broadcast/Distribution to all users Forward a voicemail to the entire user base. Voicemail Messaging Messaging integrated with your system. Voicemail Keep on Phone Control Users can keep emailed voice messages saved on their phone or delete them after forwarding to email. Voicemail to Email Group Notification Multiple email addresses can receive voicemail notification. Voicemail to Email WAV file forwarding  Send a notification with the WAV sound file attached to an email address. Reply by Calling Reply to a voicemail message from the system by calling back the Caller ID Message Envelope Information Incoming messages are automatically labelled with the time, date, duration and Caller ID. Conferencing This allows two or more people to have a conversation over the phone. The most common number is two but you can add more depending on the system you choose and your provider. Conferencing Floor Moderator A user can serve as a moderator on a conference call. This person can manage invitations, mute participants, view and rest hand-raises, etc. Ad Hoc Conferencing Set up a conference call with up to 5 additional parties without conference bridge port reservations. On-Screen Moderator Conference Controls  Manage conference participants from a service menu on the phone. Call Coverage Conditional Call Forwarding An incoming call is forwarded to an alternate internal or external number when the line is in use. Permanent Call Forwarding All incoming calls to specific number are permanently forwarded to another destination. Direct Inbound Dial Phone Number Assignment Every phone is assigned a Direct Inbound Dial phone number. This allows calls to be routed to the recipient without passing through the main number or auto attendant. Call Screening Treat calls differently according to the caller ID. For example, specific numbers can always be forwarded to a mobile device, voicemail or disconnected. Do Not Disturb Temporarily prevent incoming calls from ringing an extension. Route them automatically to a pre-programmed destination. Find Me or Follow Me Create lists of numbers that you want to be found at before sending a call to voicemail. This is more sophisticated than Call Forwarding. A call can be configured to first ring an office number for a few times then go to his mobile phone and then to his home phone. Call Pickup Answer another call on another phone from your phone. Directed Call Pickup Pick up incoming calls ringing on another phone by pressing a soft key and dialling that extension. On-Screen Pickup Pick up incoming calls from another phone by selecting it from an on-screen list. Call Park Pause a current conversation and then retrieve the call from any phone using a graphical Park service menu. Ring Hunt Groups Allow calls to a single number to ring on several phones simultaneously or in series. On-Phone Presence Monitoring View the on or off phone status of other lines by associating buttons with those lines. Extension Assignment Assign an extension to every phone. The last 4 digits of that phone’s Direct Inward Dial are typically used. These extensions can be used for transferring, internal calls, etc. Shared Line Appearances Allow a set of extensions to appear on a group of phones Phonebook, Call Logs and Directories Company Phonebook This is a list of configurable company extensions by a client administrator. These numbers are accessible from the phone. Employee Directory A list of users and extensions of your company’s phone system that can be accessed from the phone. On Phone Call Logs Displays the date and time of received, placed and missed calls for a particular user. Instant Messaging, Presence, File Sharing and Video Conferencing Presence You can quickly see if your colleagues are available to chat or if they are busy on the phone. Some platforms automatically update the status of the users. Desktop Sharing This feature enables users to launch a desktop sharing session during a video or audio chat. You can share your entire screen or choose just a portion of it you want to share. Instant Messaging Chat with officemates, regardless of where they are in the world. You can eliminate multiple, unsecure and unmanaged instant messaging applications. Peer-to-Peer Video Chat You can have a face-to-face conversation with co-workers in the office and in other locations. Even if your co-worker is in another country, you can easily collaborate on a project. File Transfer You can send files easily to your co-workers during a chat. Integration with PCs and other systems Business Application Integration Depending on your supplier, you can configure your system to integrate with your core applications such as CRM, ATS or ERP. Some vendors also offer pre-packaged offerings that allow you to click-to-dial, automated call records, inbound call screen pops and simple note entry. Some of these features are available at no extra charge. Auto Dialer Software This is software thats integrated to your core management system that will automatically dial numbers, only connecting your agents to active callers. It can be programmed with your company´s requirements, even personalised with the clients details. Click-to-Dial  You can dial your phone by clicking a phone number in your Internet browser or even Microsoft Outlook. Personal Phonebook This is a list of your personal contacts. Personal Phone Book – Import You can import a Personal Phonebook into your vendor’s portal from a comma-separated values file. Phone Assistant This is software used in conjunction with your phone. It allows users to monitor multiple lines in an office on their computer. It also allows them to handle multiple calls easily. Paging System Integration You can integrate your platform with a third-party office paging system. Manufacturers now also make their solutions compatible to most systems in the market. Billing Codes End users can have the option to press a soft key and then enter a billing or accounting code to tag inbound calls even while the call is still in progress. View/Add Service Requests Administrators can view the status of their service requests online and add them online. This feature is now becoming popular among vendors to make support easy and more convenient for both parties. Door Phone Entry Buzzer Integration You can integrate your phone system to an analogue door phone to allow you to have a two-way conversation with a visitor and then unlock the door from your phone. Vendor’s Portal Your vendor will provide users as well as administrators the access they need to configure and manage the system. They can set preferences and even monitor activities through a web interface. This is simple and easy to use so you don’t need special training. Business Intelligence Detail Reports Administrators can view and even export inbound and outbound reports that include call details. They can view these reports by originator, rate centers, destination, duration and even cost. Administration and Portability Non-Emergency Number This is usually a 3-digit number that is reserved for a local non-emergency service. Toll Free Numbers  You can let your customers call you for free. This makes you easy to reach. You can also brand your phone number with vanity toll free numbers. Directory Assistance Listing You can ask your supplier if they can make sure that your directory assistance listing is accurate. Your main listing is already included in your service but if you need a supplemental directory assistance listing, you may be charged extra. Outbound Caller ID You can configure an outbound Caller ID to announce DID numbers or the company main number. You can also block it entirely. Outbound Caller ID Blocking You can ask your supplier to restrict your outbound caller ID data from being announced.  This is by location. Enhanced Emergency Service Your supplier sends location information to your local emergency unit when an emergency calls is made from any of your network phones. Alternate Outbound Dial Digit An additional digit is allowed to make outbound calls according to the requirements from the customer to send certain digits. Authorization Codes Administrators can require a code to be able to make certain kinds of calls. This is useful to prevent unauthorized international or expensive calls. Fraud Monitoring If your company is a potential victim of fraud, find a supplier that will routinely monitor unusual international activities. Hardware Reassignment Users can log in and out of phones or move one’s presence from one phone to another and back. Users are allowed to time-share their phones. Nationwide Telephone Number Availability Work with your supplier if they can secure telephone numbers across the UK. Line Management The administrator can add new users or change names. Privacy Settings You can ask your supplier to configure the phone line to be accessed by Pick Up, Barge, etc. to increase group functionality but reduce privacy. Password Administration The administrator can manage voicemail and phone passwords online. Hotels There are a wide variety of different features available for a hotel system – these can be found here. Tying it all together If you have a cloud-based phone system, you can even add more services to it so you can create a customized solution to meet your needs. Here are some of them. Mobility  Take business calls on your mobile device using your business phone number. You can enjoy your phone system features and stay connected even when you are not in the office. Call Recording You can record inbound or outbound calls to enhance training, identify best practices and ensure compliance. You can record calls with the touch of a button and play them back. You can also search them from a web-based interface. On-demand conferencing Users are given a permanent dial-in number and entry pass code that can be used 24/7. This allows users to host a virtual meeting anytime, anywhere. Voicemail to email transcription Your supplier can transcribe your voicemail messages into text and then send them along with the WAV file to your email. You no longer have to listen to voicemail to see who called. You can see them all in your inbox. Fax Many organizations still have fax as an integral part of their communications. If you are one of them, you can receive incoming fax in your inbox and send outbound faxes as email attachments. You don’t need to have a dedicated fax machine and all the costs and hassles associated with it. Tips Remember to choose features and functionalities carefully. You may want a feature right now but do you really need it in the future? Start with a few features that you really need and grow from there. These can be expensive and not advisable for small and upcoming businesses. Getting the right business telephone system for your company depends largely on the size of your company, your budget and your company´s needs. Make sure that your company can fully utilize each feature. Do not get swayed by your provider’s sweet talk about added features that are useless for your company. At the end of the day, it is you who is going to use the system and knowing what’s best for your clients and your company will save you a lot of money and aid in your company’s growth.   Author: Yazz. Yazz is a trained telecommunications engineer with a diploma in telecommunications. He has spent the last 15 years working for Telefonica, one of the largest telephone operators and mobile network providers in the world. Share this:. Click to share on Twitter (Opens in new window)Click to share on Facebook (Opens in new window)Click to share on Google+ (Opens in new window) Related. No Obligation To Buy! FREE Phone System Quotes Local Phone Engineers ✓ No delays! Get quotes today ✓ Compare quotes & get the best prices ✓ Trusted Companies News from the blog. Is Your Phone System In Compliance With Kari´s Law? by Yazz on in General Information Kari’s law went in to effect on Sunday 15th February in the United States which stipulates that all phone systems need direct dialling access to ... Benefits of VoIP to the Hotel Industry by Yazz on in Uncategorized There has been a constant and steady uptake of VoIP technologies across a multitude of business sectors.  Its innovative features and cost-cutting communication capabilities have ... © 2022 Compare the Best Business Telephone Systems. All Rights Reserved. Home | Sitemap | Contact Us | Privacy Policy HomeVOIPSmall BusinessNear MeTypesContact Us
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Result 10
TitleWhat Is An Office Phone System With Advantages & Disadvantages
Urlhttps://callhippo.com/blog/telephony/what-is-an-office-phone-system
DescriptionAn office phone system makes connecting with your customers and team members easier while reducing operating costs and improving productivity
Date21 Dec 2021
Organic Position10
H1What Is An Office Phone System and Why You Need One?
H2What is an Office Phone System?
Types of Office Phone System
What Makes VoIP Office Phone System Better Than Other Office Phone Systems?
What Features Should You Look for In an Office Phone System?
Who Needs an Office Phone System?
Final Thoughts
H31 ) Legacy Public Switched Telephone Network (PSTN)
2 ) PBX Phone Systems
3 ) VoIP Phone System
1- Cost-effective
2- Call Forwarding
3- Call analytics
4- Voicemail
5- VoIP easily integrates with other business systems
6- Better Customer Engagement
7- Professional Image
8- Increased Mobility
9- Call Supervision
1- Call Transferring
2- Call Recording
3- Call Conferencing
4- Call queuing
5- Call Barging
6- IVR
1. IT and Software companies
2. Schools and Universities
3. Government Institutions
4. Healthcare Industry
5. Hospitality Industry
6. The Real Estate Business
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H2WithAnchorsWhat is an Office Phone System?
Types of Office Phone System
What Makes VoIP Office Phone System Better Than Other Office Phone Systems?
What Features Should You Look for In an Office Phone System?
Who Needs an Office Phone System?
Final Thoughts
BodyWhat Is An Office Phone System and Why You Need One? Written by Rohit Rajpal. Table Of Content hide What is an Office Phone System? Types of Office Phone System What Makes VoIP Office Phone System Better Than Other Office Phone Systems? What Features Should You Look for In an Office Phone System? Who Needs an Office Phone System? Final Thoughts Today, every business needs a phone system to connect with its customers. Yes, there are several channels that serve the same purpose (live chat, social media, email, etc.). However, phones still account for 61% of all support interactions.An office phone system can make connecting with your customers easier while reducing operating costs, improving security and productivity. And it’s not just about communicating with customers. An office phone system also facilitates inter-team communication, performance analysis, and strategy review. In the last few years, office phone systems have undergone a vast transformation. Modern-age office phone systems like VoIP leverage the internet to make and receive calls, lowering the costs by as much as 75%, are highly scalable, and are easy to maintain.So, how do you know which business office phone system is good for your business? What are the advantages of each phone system? In this article, we will discuss exactly that. Let’s get started.What is an Office Phone System?An office phone system is a network of hardware or software-based phones which allow complex telephony functions in a business environment using internet protocol and traditional phone lines.Modern office phone systems allow you to connect with your customers across the globe at a nominal cost. Besides, you can stay connected with them round the clock, thanks to the mobile app of phone system providers.Types of Office Phone System. There are three primary types of office phone systems.1 ) Legacy Public Switched Telephone Network (PSTN). Also known as landlines, PSTN has been in use since the late 1800s. It uses underground copper wires to connect phone calls. When you use PSTN, you will have to install telephone lines across your office.Though they are widely used globally, PSTN systems are not a good fit for businesses. You will need to have a separate line for each employee. And, apart from the high calling costs, you need to spend hundreds of dollars on maintenance every year.2 ) PBX Phone Systems. PBX (Private Branch Exchange) system is a private telephone network that allows businesses to operate an internal phone system and use fewer phone lines. It lets you switch calls between users on local lines, thereby enabling all your employees to share a certain number of external phone lines.The PBX office phone systems are based on two components – the telephone set and the PBX. The telephone set is connected to the PBX to complete the network. In addition, the office phone system has some inherent features such as call transfer, call hold, customized greetings, etc.The PBX, in turn, allows the network to communicate in groups with conference calls, make video calls, work with faxes and printers without operating them manually.3 ) VoIP Phone System. VoIP (Voice over Internet Protocol) software is an office phone system that allows you to make and receive business calls over the internet. It does not require any hardware or special equipment to enable business communications. All you need is the internet and a device (smartphone, laptop, desktop, or softphone).There’s an exhaustive list of features that include call management, call monitoring, call forwarding, customized voicemail, voice to email, and many such features that allow VoIP to envelop a multi-function role.One of the added features of VoIP office phone systems is that you can choose any phone number you like. Also, you can take as many numbers as you require without incurring any capital expenditure.You can record calls, monitor them in real-time, and even barge in between if you feel the agent is unable to handle the customer efficiently.Note: VoIP provides the maximum benefits when compared with PSTN and PBX phone systems.What Makes VoIP Office Phone System Better Than Other Office Phone Systems?1- Cost-effective. As discussed above, VoIP uses a single voice and data network to deliver voice services and eliminates circuit-switched networks to reduce the cost. As a result, making long-distance phone calls also becomes more affordable when using a VoIP provider.Whether you’re looking for a small office phone system or an enterprise-grade one, there’s a solution for you in your budget.2- Call Forwarding. VoIP office phone systems allows you to forward calls to any number. It could be your colleagues’ extension, your personal number, or another number of your choice. However, the caller will only see the number they’ve dialed and won’t even be notified that the call is being forwarded. 3- Call analytics. Tracking key calling metrics like call duration, the number of incoming calls, outgoing calls, customer satisfaction levels, and more allows you to better understand your agent’s performance and find improvement opportunities. Call analytics provides you with an in-depth understanding of your operations, enabling you to improve your services over time. 4- Voicemail. Voicemails allow customers to leave a message when you are unavailable to pick calls. Leading VoIP office phone systems like CallHippo send voicemails directly to your email, allowing you to listen to your customers when you want. This, in turn, enables you to resolve their concerns and get back to them as soon as you’re available. 5- VoIP easily integrates with other business systems. Integrating your VoIP system with other business tools allow you to automate tedious processes and equip your agents with all the necessary information they need to do their job efficiently. 6- Better Customer Engagement. Today’s market is highly customer-centric in its approach, and if you do not open multiple communication channels for clients, they will move towards your business rivals. Having a separate second phone number for your organization is the best way to push up customer interaction as it allows them to reach support staff and representatives at any time of the day.So, if your company wants to jump up to the top of customer satisfaction ranking charts, choose a reliable service provider to get the best VoIP office phone system at the earliest!7- Professional Image. Office phone numbers are a vital platform to give your organization a professional image and enhance business reputation positively. You can record customized greeting messages for callers. It is also possible to play music or voice messages for customers while they wait to be attended by support team members.Automated voice response systems eliminate the need for round-the-clock receptionists and make customer communication more agile, flexible, and responsive. As a result, business phone numbers change the way customers perceive your organization and create a robust corporate reputation for your business.8- Increased Mobility. Mobility is the name of the game in this current digital era, and VoIP office phone systems are the fastest medium to enhance customer accessibility by promoting business communication on the move! Office phone numbers that are powered with VoIP technology are a useful tool for companies that have remote workers and operate from multiple locations across the globe.Virtual phone numbers also enable team members to remain connected with external partners and managers irrespective of geographical location – all that is required is a high-speed internet connection for employees to stay accessible.9- Call Supervision. These functions are extensively useful when training employees or supervising them. There are four chief ways in which the system hel=Monitoring: It allows you to listen to a phone conversation. None of the parties on the call can hear you. This feature is useful to keep vigilance over the call quality.Whispering: Executives may require some guidance while handling certain customers. This feature helps you speak to the organization’s internal members without letting the customer know who is speaking or what the person is speaking.Barging: This feature allows you to enter an ongoing call which lets both parties hear you. This is similar to conference calling, but it can be initiated at any point in time. For example, suppose a conversation is going on between an employee and a client; you can monitor and jump in to throw in suggestions when you want to.Recording: Recording is also possible through a simple press of a button. This recording can be stored as an audio file and retrieved later for any training or legal purposes.What Features Should You Look for In an Office Phone System?Choosing an office phone system with all the essential features you need helps you get the most out of your investment.1- Call Transferring. Do you want to transfer your call when you’re unreachable or busy? CallHippo offers two types of call transferring features: Cold and Warm. A cold transfer is when you transfer the call to contact without speaking to the new contact. Using this option, the connection you select can choose to accept or reject the request. Once the call is received, it’ll be dropped at your end. A warm transfer is when you speak to the new contact before the call is transferred. You can also join in and make it a 3-way call. 2- Call Recording. There are only a small number of VoIP phone systems offering call recording. The audio gets stored in the cloud, and you can retrieve the information at any time at your convenience. Here are some major benefits of call recording for your business:Improve agent performance: By monitoring calls, you can provide feedback to agents on the do’s and don’ts of customer service management and help them improve over time. Track progress and improvement: Comparing the way your team talks to your customers now with the way they used to some time ago is a good idea. It gives you an idea of whether any improvement is achieved or not.Scope of R&D: Cloud phone systems such as CallHippo allow you to share your call recordings within your organization. By sharing the calls with your R&D department, you can get a better idea of how customers use your product, what problems they are facing, and so on. Such information results in improvements in your product and services.Avoid Unnecessary problems: It often happens that unhappy customers file litigation against a company which then involves law suites and things get messy. Thus, having a call record database gives you leverage against such problems and solves them without the irritation of involving any lawyers. Besides, such a call database is kept automatically by a cloud-based phone system and will help you comply with technical, legal, and service level guidelines.3- Call Conferencing. Conducting business isn’t a walk in the park. Often you need to employ one or more people from your team to get your job done. In such cases, you need unified communication that offers call conferencing. Even a small office phone system has a call conferencing feature lets you pool in people even if they’re not in the same office. They can take calls from anywhere in the world as long as they’ve got the office phone number. Besides, call transferring helps people to4- Call queuing. If you’ve more work in your hand than you can handle, a call queue can save your bacon. Callers don’t need to hear engaging beeps while waiting. Instead, they’ll be placed in a line. You can also put an automated message that tells them about your products, services, discounts, and other offerings so that the chances of hanging up calls reduce.Call queue reduces the attrition ratio as it tells the caller the exact time of the response and debars them from hanging up. We offer call queuing in bronze and above plans. For pricing, check here.  5- Call Barging. Call Managers can use call barging to gauge the performance of the calling agents. If they find that an agent is facing any problem while conversing with the customer, they can help them and handle the situation. When they see that a customer is unable to resolve any query, they can intervene and save their skin. Hence, it helps to nip the problem in the bud.Barging is a business phone feature where managers can listen to live calls in real-time. It helps you understand your customers and offer value to them in a better manner. CallHippo offers call barging features in silver and above plans.6- IVR. It’s impossible to always have a human receptionist to answer calls. Besides, with the technology revolution, enterprises like you are employing auto attendants to manage incoming calls. This feature greets customers in multiple languages and asks questions like what they need. It also directs them to perform a particular action that will take them in the required direction. CallHippo offers multilingual IVR to help you aid your customers. You can select your preferred language from the list right in your account.Good to have office phone system features: Announcements (Greetings)Auto-attendantBusy lamp statusCall forwardingCall parkingCall recordingCall conferencingDirect Inward Dialing (DID)Hold musicInternal/external call transferInstant messagingLine extensionsCaller IDMulti-device supportReal-time analyticsReal-time call monitoringToll-free numbersWho Needs an Office Phone System?No matter the industry you are in or the size of your company, you will require a phone system for the office to manage your business efficiently. Here’s how an office phone system can play a vital role in different industries:1. IT and Software companies. Being an IT company, we speak with personal experience when we say that having a good office phone system can save up to 20% of your time on customer interactions. Features like IVR, welcome and hold messages, and 24*7 call support provides your customers with a smooth and delightful experience. It gives a professional feel to your customer support team and allows them to connect with customers worldwide.2. Schools and Universities. With screens replacing blackboards, the education industry is becoming more tech-savvy to provide high-quality education to students. With the use of the office phone system, the education industry is taking another step forward on the path of technological advancement. The VoIP phone system aims to provide better and more cost-efficient communication in the education industry by taking the phone system online. Be it the parents of a student, a family member of the staff, or a third-party vendor looking to do business with your educational institution, the cloud-based VoIP phone system for schools and libraries from CallHippo answers every caller 24*7 for all 365 days of the year.3. Government Institutions. Running an entire country is no easy feat. Fast and secured communication is the key to a functional government. A cloud-based office phone system is the one-stop solution for all communication problems faced by the government. CallHippo promises secure and collaborative unified communications at pocket-friendly prices. Local toll-free numbers will provide greater access to prospective clients and help them extend their reach in their respective localities. CallHippo provides features like Dynamic Number Insertion (DNI) which analyses online traffic and pinpoints areas that require the most attention. 4. Healthcare Industry. A medical office phone system is a VoIP-based system that everyone in the healthcare sector uses to stay connected. The entire phone system is uploaded to the cloud, from where it can be accessed by only authorized personnel. It allows healthcare professionals to keep in touch with their medical teams and cater to the needs of patients. The cloud-based office phone system from CallHippo offers efficient and high-quality communication lines for healthcare institutions at reasonable and affordable prices.5. Hospitality Industry. In an industry where customer service is the backbone, one has to use state-of-the-art technology to communicate with customers, listen to their queries or complaints and get back to them with a solution. Using VoIP phone systems, the staff can attend to customer calls from any part of the hotel or restaurant. In case a staff member is not around, the voice recording and IVR feature will be there to attend to the customer instead.The call forwarding and intercom feature enable hotel staff to communicate amongst themselves efficiently across all corners of the hotel. This makes it easier for the manager to coordinate events, resolve customer complaints and manage hotel staff, thereby improving customer service and enhancing customer experience.6. The Real Estate Business. When it comes to real estate agents, whether they are freelancers or work for an established agency, the benefits of a cloud-based office phone system are countless. Apart from providing them greater flexibility, it also gives them round-the-clock access to potential clients across the city. Such a business office phone system is portable, i.e., the agent can carry it around wherever he goes. Moreover, it doesn’t require any physical telephone device or even a SIM card. All you need is any device with an internet connection!At CallHippo, business office phone systems for the real estate business are very affordable and feature-rich. Not just for enterprise-level business, CallHippo offers an office phone system for small businesses too. We offer the flexibility to choose from a wide array of features and pay for the features you actually need. We at CallHippo, do everything in our power to make sure your real estate business climbs up the ladder of growth and enhancement!Final Thoughts. No matter the size of your organization or the industry you are in, an office phone system can make business communications easier and more efficient. It enables you to stay connected with our customers round the clock (using auto-attendant).Features like call analytics, call recording, call transfer, and IVR enables you to provide the best possible customer experience and enhance your brand reputation. Looking for an office phone system? Contact us to learn why CallHippo could be your best investment!  Updated : December 21, 2021 Recent Posts. Understanding The Importance Of US Area Codes & Phone Numbers For Business. Top 10 Best Help Desk Software In 2022 | CallHippo Help Desk Software comparison. How to Get Canadian Phone Number From Outside Canada. OpenPhone vs. Google Voice: Which is Better?WORDS THAT MAKE SENSE!Read The Most Well Researched & Insightful Articles From CallHippo Team. Submit a Comment Cancel reply. WORDS THAT MAKE SENSE!Read The Most Well Researched & Insightful Articles From CallHippo Team. Our Categories. affiliatealternativebusinessCall TrackingcallcenterCoachCommunicationcountryCustomer SupportfeatureGeneralindustryInfographicsintegrationknowledgelocalnumberofficepbxphonelineSalesSEOsolutionsTechnologytelephonytollfreeUpdateCompany. About UsContact UsCustomer StoriesConnect with us. Facebook Twitter LinkedIn Youtube Instagram Follow us for more updates. Follow @CallHippoRequest a Demo. X ×Get Started Now! I was using another cloud phone system which was pretty bad. Long delays, many calls disconnected—it was almost impossible. I switched to CallHippo and it was a massive improvement. Almost imperceptible delay, very clear audio quality—customers do not even realize I'm not in the country. Joshua Carmody, CEO BracketdesignTrusted by thousands of leading brands. Get Started Now! x Share This Facebook Twitter LinkedIn Gmail
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Result 11
TitleBusiness Telephone Systems Features | Avaya Phone Systems
Urlhttps://www.intouchcomms.co.uk/business-telephone-systems/features.html
DescriptionAvaya telephone systems have an impressive array of features, some of them will astound you! To find out more about our phone systems visit us today!
Date
Organic Position11
H1Business Telephone Systems Features
H2Business Voicemail Service
Time Of Day Routing
Call Transfer Feature
Call Park
Call Recording Feature
Call Pickup
Call Queue System
Call Forwarding Feature
Interactive Voice Response System
ACD System
Avaya IP Office Conferencing
Caller ID Based Routing
Audio Paging
Music on Hold
Mobile Extension
Automatic Failover
Avaya Hot Desking
Door/Gate Access Control
CTI Integration
VoIP Calling
Linked Sites
H3
H2WithAnchorsBusiness Voicemail Service
Time Of Day Routing
Call Transfer Feature
Call Park
Call Recording Feature
Call Pickup
Call Queue System
Call Forwarding Feature
Interactive Voice Response System
ACD System
Avaya IP Office Conferencing
Caller ID Based Routing
Audio Paging
Music on Hold
Mobile Extension
Automatic Failover
Avaya Hot Desking
Door/Gate Access Control
CTI Integration
VoIP Calling
Linked Sites
BodyBusiness Telephone Systems Features Our Avaya IP Office business telephone systems features are fully listed below. You will be familiar with many of these, but with the versatility of modern telephone systems, you may be surprised to learn the full range of benefits that the Avaya phone system features provide. Business Voicemail Service. There will always be times when calls are not able to be taken. Avaya phone systems from Intouch use integrated voice mail with a host of features including voice mail forwarding, custom greetings, secure remote access and cutting edge voice mail to email functionality. Time Of Day Routing. Intouch Communications business telephone systems features time of day routing. This allows the call to be routed manually for users with permission or automatically based on what time it is. For example, if you're the last person to leave the office, you can select 'night mode' on the handset and calls will be diverted to an alternative phone number or feature of the telephone system. Call Transfer Feature. This is a basic yet important feature of any business phone system. All of our Avaya phone systems include attended and unattended transfer support. Unattended transfers simply transfer calls automatically to a different extension whereas attended transfers allow the user to dial another extension personally, allowing them to provide information like the customer's name and reason for calling before connecting the call. Call Park. A simple yet very handy feature for office telephone systems allowing users to 'park' calls on one handset and pick up the call on a different handset and continue the call. Call Recording Feature. It is a legal requirement for businesses in certain industries to keep recordings of their calls, but even if you are not involved in one of those industries, keeping records of calls could be beneficial. As well as record keeping, recording of calls can offer huge value in training, refining and quality control within your business. It's easy to record calls and Avaya telephone systems allow you to archive recordings whether you're a small office or a big call centre. Call Pickup. If a user has permission, this feature allows them to pick up another person's call on their own handset. This is useful for many situations. For example if most of the staff are in a meeting, a colleague still in the office can easily answer a call from a handset on the other side of the office. Call Queue System. When there are less staff available to answer calls than there are people ringing in, queuing calls becomes very useful. Avaya business phone systems have a call queuing function with advanced features like average time to answer and position in queue announcements and marketing on hold. The call back in queue feature allows a caller to hang up the phone while maintaining their place in the queue. When an operator becomes free, the system will then call back. Call Forwarding Feature. Calls can be diverted either manually with a special key or set up to be automatic. The automatic forwarding can be set to be based on the status of the handset such as 'busy' 'not connected' or 'no answer'. Various forwarding destinations can be set based on day of the week, time of day or even specific days, like bank holidays for example. Both internal extensions and external phone numbers (on net and off net numbers) can be specified as destinations, including mobile phones. Interactive Voice Response System. This feature allows a caller to choose where they are routed to by using the keys on their handset. Implemented correctly, the benefits to both the business and the caller are manifold. Intouch Communications are experienced in setting up IVRs of various complexities, from a simple single option to fully database integrated menus able to capture details i.e access codes, numbers for accounts etc. ACD System. Automated call distribution allows calls to be distributed to groups of users/agents who are currently logged in. This feature is usually set up in office telephone systems dealing with large numbers of incoming calls where the caller does not need to contact a specific staff member ie customer services. Calls can be distributed based on various factors, like longest agent idle and also skills based, which would send calls to a certain department or to groups with a certain skillset. Avaya IP Office Conferencing. Our business phone systems have built in Avaya IP Office conferencing functionality featuring pin access control and arrival announcement. You can reach a conference room by dialing an internal number or allow remote dial in by allocating an external phone number. Caller ID Based Routing. With this Avaya phone system feature, users can make informed decisions before answering a call by looking at the displayed caller ID. 'Nuisance' calls can be aborted before the phone ever rings. Priority calls/numbers can go straight through to a manager or business owner without having to speak to anyone else first. Integrate billing platforms so that overdue accounts can be routed straight to the payments department. These are just a few examples of where caller ID routing could make a big impact on your business. Audio Paging. Audio paging is an intercom function where audio can be transmitted through the speaker of another handset within the system without it having to be answered. Handsets on the telephone system can be split into zones/groups allowing users with permission to page specific areas, departments or floors. Music on Hold. Intouch Communications business phone systems have onboard storage for direct loading of music/marketing on hold//digital media onto the system. External devices such as MP3, CD and DVD players can also be connected via the audio input jack. This feature can be a lucrative place to cross sell additional services or products to your callers, provide additional information or simply make their wait more enjoyable. Mobile Extension. The Avaya phone system allows users to be contacted on their mobile phone as part of the system. Incoming calls ring on both their mobile and desktop handset with the same telephone number, regardless of their location. Users can answer calls on their mobile handset and then transfer them to their desktop or even to another extension on the system. Automatic Failover. If required, Intouch Communications can install a duplicate Avaya phone system with automatic failover. This ensures business continuity in the event of hardware failure. All functionality would be automatically switched over to the duplicate system, ensuring minimum disruption. Avaya Hot Desking. This is a great feature for office telephone systems with multiple users sharing desk space and/or businesses which run shift patterns. Single desktop handsets which are defined as 'hot desk' stations will require a user to login with a unique ID and PIN number. This allows the handset to receive all incoming calls linked to that specific user's extension. All the settings, programmable keys, speed dials etc associated with that user are made available to them whilst they are logged in. Door/Gate Access Control. Our business phone systems allow you to control access systems for doors and gates. This is achieved through a relay that can be triggered from buttons on the handset that has been programmed to do so. CTI Integration. Computer Telephony Integration allows computer and telephone actions to be co-ordinated/integrated. A simple application for this is a 'click to dial' feature on a website, which when clicked allows the installed software on a pc to call the number. A more complex example would be for incoming calls in a business setting – screen pop-ups can provide information to the user regarding the incoming caller before taking the call. Furthermore, the systems can be integrated in such a way that, for example, a database could bring up the callers account automatically. VoIP Calling. Voice over internet protocol allows telephone calls to take place through an internet connection rather than traditional phone lines. Benefits of office telephone systems taking advantage of VoIP include decreased lead times and costs as well as increased flexibility and functionality within the system itself. We are able to provide our customers with any UK phone number, anywhere around the globe, having invested heavily in our own VoIP infrastructure. Linked Sites. Business phone systems have advanced such that multiple sites, regardless of geographic location, can be linked into one system. You could dial an extension to an office in Newcastle from your London office and not pay a penny. You can route all the calls from an entire office to another site with just a few clicks, or check the status of every handset within the organisation – even if they're spread about the country. Hopefully the list of Avaya phone system features above give you a good idea just how powerful the system can be. We would love to answer any further questions you might have, please use our enquiry form or simply call 01252 241000 for some friendly advice! Sales & Good Advice 01252 241000 Technical Support 01252 241000 Phone System Quick Help Provide some information about your needs and let one of our team take care of the rest!
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TitleBasic telephony functions | nibusinessinfo.co.uk
Urlhttps://www.nibusinessinfo.co.uk/content/basic-telephony-functions
Description6 essential functions of office phones systems, and how best to use them to benefit your business
Date
Organic Position12
H1Business phone systems
H2Latest advice and support straight to your inbox Sign Up
Basic telephony functions
H3Essential office phone features
Advanced and call centre telephone features
H2WithAnchorsLatest advice and support straight to your inbox Sign Up
Basic telephony functions
BodyBusiness phone systems Basic telephony functions. Guide Most phone systems offer basic telephony functions that give your business flexibility in making and receiving calls. In addition to making and receiving calls, other important small business phone functions include: voicemail call redirection conference calling call logging call barring sending faxes Essential office phone features. Voicemail is a core telephony function. It allows callers to leave messages while you're away from the phone or on another call. You can store, redirect and access voicemails remotely. You should use voicemail as a temporary measure only; leaving it on for long periods or not responding to messages can damage your customer relations. If you plan to be away from your phone for a while, think about using call redirection. Call redirection automatically reroutes calls received on one phone to another. For example, you could redirect calls received at the office to employees who work from home, or to salespeople visiting clients, ensuring that calls from potential customers are answered. Conference calling allows you to work collaboratively when businesses or colleagues are on different sites. It lets you conduct telephone calls involving more than two people - a useful way of coordinating work on projects involving different teams or businesses. Call logging is used to record the number, timing and duration of calls made from each extension. This helps to ensure that your phone system is used appropriately. You can use call logging to monitor productivity in departments where phone calls are a core business activity, such as customer service or sales departments. Call barring restricts access to certain numbers, allowing you to control the use of your phone system. For example, you can use call barring to stop employees dialling overseas or premium-rate numbers. The ability to send faxes is still important, eg for sending urgent documents that you do not hold electronically. However, document scanning and email are increasingly replacing this function. See more on the benefits of computer telephony integration. Advanced and call centre telephone features. Businesses with more complex needs, such as call centres, may benefit from a range of additional features to help them manage their workflow. These may be call recording, automatic attendants or automatic call distribution, or any other features that help with handling higher volumes of incoming calls. 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Result 13
Title9 Must Have Features of Phone Systems for Small Business [2019]
Urlhttps://vivecommunications.com/phone-systems-small-business-9-best-features/
DescriptionMost small business phone systems are packed with advanced features that are often never utilized to their full potential, see how you can take advantage
Date
Organic Position13
H19 Must Have Features of Phone Systems for Small Business [2019]
H2Phone Systems for Small Business Don’t Have to be Void of Enterprise Features & Functionality
1.) VoIP or IP Based Functionality
2.) Auto Attendants
3.) Mobile Twinning
4.) Voicemail to eMail or Text
5.) Conference Bridges
6.) Tailored Music & On-Hold Messages
7.) Call Accounting & Recording
8.) Remote Support & Warranties
9.) Multi-Linked Sites / Remote Workers
10.) BONUS #1: Disaster Recovery
Call us today to learn more!
SIP T1 Circuits Enable 300 Location Call Recording Solution
Boston VOIP continues to be the perfect fit for Vive Communications
Unified Communications Benefits by Virtue of Hybrid Solution
Telecommunications Through Multi Site Network with 24/7 Monitoring
Xima Platinum Status Awarded to Vive Communications
Collaboration Tools Spark Global Leader to Choose Vive for Voice and Data Network Upgrade
9 Advantages of Cloud Based Phone Systems That Grow Business (Fast)
Private Cloud Well Suited for Local 60 User Mortgage Company in MA
Vive Completes 250 Agent Call Center for NJ Based Propane Company
Vive Communications named to the Avaya Business Partner Council
H3Solutions
SERVICES
COMPANY
Share This
H2WithAnchorsPhone Systems for Small Business Don’t Have to be Void of Enterprise Features & Functionality
1.) VoIP or IP Based Functionality
2.) Auto Attendants
3.) Mobile Twinning
4.) Voicemail to eMail or Text
5.) Conference Bridges
6.) Tailored Music & On-Hold Messages
7.) Call Accounting & Recording
8.) Remote Support & Warranties
9.) Multi-Linked Sites / Remote Workers
10.) BONUS #1: Disaster Recovery
Call us today to learn more!
SIP T1 Circuits Enable 300 Location Call Recording Solution
Boston VOIP continues to be the perfect fit for Vive Communications
Unified Communications Benefits by Virtue of Hybrid Solution
Telecommunications Through Multi Site Network with 24/7 Monitoring
Xima Platinum Status Awarded to Vive Communications
Collaboration Tools Spark Global Leader to Choose Vive for Voice and Data Network Upgrade
9 Advantages of Cloud Based Phone Systems That Grow Business (Fast)
Private Cloud Well Suited for Local 60 User Mortgage Company in MA
Vive Completes 250 Agent Call Center for NJ Based Propane Company
Vive Communications named to the Avaya Business Partner Council
Body9 Must Have  Features of Phone Systems for Small Business [2019] Phone Systems for Small Business Don’t Have to be Void of Enterprise Features & Functionality. Most small business phone systems are packed with advanced features that are often never utilized to their full potential. Once you understand how to navigate a multi line phone system you can empower your employees to be their best. Just take a look at the 9 must have features of phone systems for small business. When you’re done contact us to see how you can leverage all the amazing capabilities below to grow your business.    VoIP or IP Based Functionality Auto Attendants Mobile Twinning Voicemail to Email or Text Conference Bridges or Conference Phones Custom Music on Hold or Messages Call Accounting / Call Recording Warranties & Remote Support Remote Workers/Multi-Site Linking Need More? 1.) VoIP or IP Based Functionality. The truth is if you are using a legacy analog phone system you’re going to want to upgrade to a VoIP based phone system since VoIP is usually 40-80% less expensive than traditional phone service. Not only are analog phone systems for small business going extinct but analog landlines are projected to be obsolete by 2020. It’s time to cut the cord. If you don’t want to upgrade, why should you? You WILL save money by upgrading your core technology. An IP Based Phone System saves money by eliminating outdated finite physical infrastructure.  Do you really want to waste money paying for both VOICE & DATA? Bundle Vive SIP trunking with an IP based phone system to leverage amazing cost savings and cut out the waste.  The savings inherent in Cloud based phone systems continues to skyrocket into 2019.    2.) Auto Attendants. An auto attendant has all kinds of benefits for phone systems for small business; a professional greeting, call routing to cell phones (or twinned desk phone) and voicemail to email to name a few. While most companies prefer to have some live interaction with customers, an auto attendant can be used in a perfectly complimentary role as well. The bottom line is that using an auto attendant for phone systems for small business will save money, allow for sophisticated call routing and put customers at ease 24/7.  An AA is perfectly suited in a small office environment or can even be used to supplement agents in a call center.   Without question your current phone system for small business is already configured with the advanced functionality of an auto attendant. Speak with our remote support group today to see how you can unleash the power of your AA and transform your small business phones.  3.) Mobile Twinning. Mobile twinning allows you to reduce the costs and administrative burdens usually associated with remote workers. This sophisticated feature allows you to use your mobile devices as an extension of your business telephone.  In other words, it’s like you’ve never left the office. Without missing a beat you can transfer, answer or make calls from your cell phone all while using your business infrastructure and configuration. For Instance, see how you can benefit:  Roaming – Twinning gives you the ability to roam around the office  Save on data & calls – Cut data costs by twinning off your WiFi  Mobile remains 100% active – Your mobile remains fully active  Save capital on international calls – Use your WiFi to save on calls  Strengthen your communication – Never miss a call again  Access to outlook – Access outlook from your mobile If you are unsure about the cost and administrative burden that comes along with mobilizing your workforce, let us show you how mobile twinning reduce costs while enjoying a full suite of unified communications. 4.) Voicemail to eMail or Text. The average person checks their email about 15 times per day.  The folks who limited their email checking also felt that they were more adept to complete their most important work.    Having your voicemail sent directly to your email address can help increase efficiency.  Explore just a few of the benefits of having your emails sent to your mobile phone. Go Mobile: Benefits of vmail to email Faster Retrieval of Messages Improved Responsiveness Mobile Listening Record Keeping Enhanced By sending voicemails to an email box you can make them accessible no matter the location, ultimately improving collaboration.   This service isn’t new or difficult to implement, but it’s one of the biggest upgrades you can make to add value to your phone systems for small business. You can improve your customer service efficiency, help cut down on mistakes and improve response times with customers by enabling and above all,  empower your employees.  All VoIP based systems possess this functionality so there’s no reason not to put it to work for you today.  Contact our remote support team to learn how.  5.) Conference Bridges. The advancement of technology continues to bring forth a huge change in the nature of the evolution of business. For instance, a conference bridge is a highly innovative service by which a business or company can organize a virtual conference with a group. What’s wrong with convenience, saving money & security? If you have something very important or urgent to discuss with your delegates or your team collaborating by means of a conference bridge saves time and most importantly saves money. You can host a video conference or a voice call conference with the help of the conference bridge.  See how we enhanced the collaboration possibilities of a global leader by doing just that. Don’t leave your employees nor customers in the dark.  Gone are the days where the phone vendor would set it and forget it. Protect yourself by being smart and most of all position your company to adapt to the demands of a constantly changing workforce. Focus your resources on revenue generating tasks and allow your business to grow to the next level. 6.) Tailored Music & On-Hold Messages. Let’s face it you don’t ever want your callers to be on-hold with nothing but silence wondering if they have been disconnected. It’s been proven callers will hang up with no audible cues well before they reach 40 seconds. Avoid losing callers while projecting a professional image via a tailored greeting or custom music on hold. If you are waiting for agents to become available you can use the on hold time to sell your products and services. Now that you have the callers complete attention use this unique opportunity to educate your callers about all of your current marketing needs, corporate branding as well as timely promotions and events.   Add music to the equation and you can inform your customers, up-sell your customers and keep your customers engaged until your hard working agents can get to the call. This functionality is available with virtually all VoIP based phone systems for small business.  In other words, it’s time to take advantage.  “Get our Free Dial Tone Analysis and explore money saving opportunities!” 7.) Call Accounting & Recording. Small businesses are always in search of ways to better understand and meet customer needs while remaining on budget and adhering to the core principles of the company.  By dissecting the minute details and nuances of customer conversations, companies can attain that elusive level of understanding.  This is where call recording really shines. The bottom line is that call recording and accounting functionality is going to improve the overall experience for customers and empower your employees to be better at their jobs.  Why wouldn’t you want your employees to be in a position to succeed? A small investment can provide exponential benefits to companies of any size.  Pro TIP: Call Recording Can Provide Huge Benefits Allows for effective team coaching exercises Capture missed or forgotten details Enhance customer satisfaction Promote regulatory compliance Gauge marketing objectives Want to see how you can leverage this functionality to grow your business.  Our business partners at Xima Software offer a fully functional trial version for free! By opening up the lines of communications across the company you can get instant team feedback and share in the evolution of your employees customer service skills.  8.) Remote Support & Warranties. Chances are if you’re a small company you are not in the position to hire a dedicated IT staff for your company. In this scenario a remote technical support is going to be the best fit for your company.  Even if there is simple administrative changes to the phones it’s best to leave those changes up to the engineer who programmed the systems to being with. Click the image below to see 8 vital benefits of a remote support solution.  Most small companies don’t have a dedicated IT staff.  Instead a few knowledgeable employees get designated to fight the uphill battle of trying to understand the nuances of their business phones. This is simply inefficient and a waste of time.  Let the expert team at Vive do what they do best and free up critical IT resources.   Enjoy the benefits of improved performance and stability and enjoy new features as they become available. Save thousands by optimizing the workflow of your employees and internal resources alike. 9.) Multi-Linked Sites / Remote Workers. As long as there is a connection to the cloud you can mobilize your workforce in way that was never before possible. Most noteworthy is that your employees have access to all the services and features your company needs to stay productive regardless of location. A new global, mobilized workforce is now free from the restraints of traditional hardware, instead empowered by the flexibility of the cloud. The movement is happening, whether you choose to make the transition sooner rather than later is up to you. Hardware and infrastructure are unnecceary expenses and burdens that stunt the growth of small businesses. The concept of the office space has taken on an incredible new meaning with the influx of new technology. Hit the play button to see some of the collaboration tools now available in your market space today. 10.) BONUS #1: Disaster Recovery. The Vive cloud solution, yields significant cost savings and affords phone systems for small business to failover to a backup in our data center. Learn more about the benefits of our colocation services. In conclusion, down time for any company whether big or small can cripple your bottom line. Surprisingly, most companies do not have a contingency plan in place so when an unseen event does occur (which it most likely will) they have to scramble for a fix. Obviously this can be incredibly costly and adversely affect customer satisfaction. With a hosted phone system the recovery plan is already in place and can be replicated instantly as a mirror image.   Call us today to learn more! Contact our team of experts who are excited to show you how making a switch to a hosted phone system can transform your business. Where do you want your company to be in the coming years?  Let Vive engineers show you how your company can take advantage of the full functionality of your IP based phone system and start empowering your employees and serving your customers. SIP T1 Circuits Enable 300 Location Call Recording Solution. Vive will provide, install and service 300 Avaya IP Offices (Preferred Edition) in conjunction with delivering 300 SIP T1 circuits from local providers under Vive’s Carrier service group… Read More Boston VOIP continues to be the perfect fit for Vive Communications. In the ever growing Cloud market Vive has added a few additional Cloud providers to their portfolio in the Boston VOIP scene… Read More Unified Communications Benefits by Virtue of Hybrid Solution. When it came time to update traditional forms of communication and reduce costs derived from obsolete delivery methods of dial tone, Vive answered the call for a nationwide cabling manufacturer. Read More Telecommunications Through Multi Site Network with 24/7 Monitoring. With Offices in MA, NC and NYC supporting over 1000 employees, aging Avaya and Cisco voice technology brought about the need for change. In today’s Mid-Market Enterprise the need for collaboration is a must… Read More Xima Platinum Status Awarded to Vive Communications. The beat goes on! After another strong year of Xima solution sales Vive has been awarded the top Xima Platinum Partner status from XIMA. The Xima Platinum status signifies the commitment Vive and Xima… Read More Collaboration Tools Spark Global Leader to Choose Vive for Voice and Data Network Upgrade. The common challenge of network security and redundancy coupled with the challenging task of empowering all employees, remote and local, with features that support timely and consistent communication was the top area of focus for this MA based corporation… Read More 9 Advantages of Cloud Based Phone Systems That Grow Business (Fast). There are obvious upfront savings with cloud based VoIP for business as well as an additional reduction in IT/Ops administrative costs. Read More Private Cloud Well Suited for Local 60 User Mortgage Company in MA. In the era of the Cloud customers are keying on cost effective ways to have built in redundancy/fail-over, system management and speedy deployments… Read More Vive Completes 250 Agent Call Center for NJ Based Propane Company. When your business is open 24 hours 7 days a week and you handle thousands of customer calls daily from all over the country you rely on a proven business partner and manufacturer to deliver the right Multi-Media Call Center… Read More Vive Communications named to the Avaya Business Partner Council. Vive Communications has been named to the Avaya Business Partner Council which serves as a platform for Avaya and its Expert business partners to discuss issues… Read More Solutions Services Company     VIVE CloudPhone SystemsDialtone & InternetNetworkingUnified CommunicationsFinance & Billing SIP TrunkingManaged ServicesDesign ServicesImplementationSecurityRemote SupportProject Management Privacy Policy Legal About Us Why Vive? News Vive Cloud Finance & Billing Maintenance Plans     Solutions. VIVE CloudPhone SystemsDialtone & InternetNetworkingUnified CommunicationsFinance & Billing SERVICES. SIP TrunkingManaged ServicesDesign ServicesImplementationSecurityRemote SupportProject Management COMPANY. LegalPhone SystemsDialtone & InternetNetworkingAbout UsFinance & BillingMaintenance Plans ADDRESS. 50 Braintree Hill Office Park Suite 220 Braintree, MA 02184 ADDRESS. 50 Braintree Hill Office Park Suite 220 Braintree, MA 02184 Follow Us FollowFollowFollowFollow © Copyright 2021 VIVE Communications of North America, Inc. All Rights Reserved. Vive Communications® is a registered trademark of Vive Communications of North America, Inc. All other trademarks are the property of their respective owners VIVE Communications Share This facebook Twitter Share This. Share this post with your friends! facebook Twitter
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Result 14
TitleHow Office Phone Systems Work | Small Business - Chron.com
Urlhttps://smallbusiness.chron.com/office-phone-systems-work-31104.html
DescriptionHow Office Phone Systems Work. Equipping your business with a phone system rather than a multitude of single-line phones can improve office communication and increase productivity. However, they can be confusing -- especially in the beginning -- as the process, as well as the phone itself is often far different from ..
Date
Organic Position14
H1How Office Phone Systems Work
H2The Facts
Multiline
PBX Basics
PBX Options
Kinds of Business Telephone Systems
What Is the Difference Between VoIP & PBX?
Benefits to a Business of Call Forwarding
What Is a Centrex Phone System?
How to Start a Chat Line Operator Business
How to Remotely Access Your Voicemail on a Nortel Norstar Phone System
How to Choose a Business Phone System
How to Use Google Voice to Dial a Number With an Extension
How to Set Up a Business Phone
About Toll-Free Numbers for Small Businesses
What Is an Automated Phone System?
Does Google Voice Recognize Callers Without Caller ID?
H3Related Articles
H2WithAnchorsThe Facts
Multiline
PBX Basics
PBX Options
Kinds of Business Telephone Systems
What Is the Difference Between VoIP & PBX?
Benefits to a Business of Call Forwarding
What Is a Centrex Phone System?
How to Start a Chat Line Operator Business
How to Remotely Access Your Voicemail on a Nortel Norstar Phone System
How to Choose a Business Phone System
How to Use Google Voice to Dial a Number With an Extension
How to Set Up a Business Phone
About Toll-Free Numbers for Small Businesses
What Is an Automated Phone System?
Does Google Voice Recognize Callers Without Caller ID?
BodyHow Office Phone Systems Work Small Business | Business Technology & Customer Support | Phone Systems By Jackie Lohrey Related. About Toll-Free Numbers for Small Businesses What Is an Automated Phone System? Does Google Voice Recognize Callers Without Caller ID? Inexpensive Phone Line Options for a Small Business SBC Business Call Forwarding Instructions Equipping your business with a phone system rather than a multitude of single-line phones can improve office communication and increase productivity. However, they can be confusing -- especially in the beginning -- as the process, as well as the phone itself is often far different from what you currently use. Although the provider, phone type and features, and the size of the system make each phone system different, basic “inner workings” share common characteristics and can give you a good starting point for better understanding an office phone system you are considering or are already using. The Facts. Before you can understand how an office phone system works, you must identify it by type. The two basic types – multiline and private branch exchange – are similar but differ in their degree of complexity. The simplest is a standard multiline phone. With a multiline phone, you can have a maximum of about eight to 10 individual lines coming into a single phone, each of which usually displays as an individual line, such as “Line 1,” “Line 2” and “Line 3” on each phone extension in the office. Multiline phones require manual operation. A private Branch exchange system – also called a PBX system – is an automatic phone system that larger businesses often use. PBX systems give you the option for additional lines and automation makes a central receptionist unnecessary. Multiline. Multiline phones work differently depending on available options. In a basic system, each line in the system has a separate phone number. You publish each phone number and treat each as a separate line. The line receiving the call will ring and a light will blink, but if the line is in use, the caller will get a busy signal or go straight to voicemail. Another option is a service called “rollover” in which you publish only one number and incoming calls occupy lines in descending order. For example, if you have three incoming lines and two callers place a call at the same time, one call will ring on Line 1 and the second call will ring on Line 2. Both types usually offer features such as voicemail and call transferring, as well as a speaker system that allows a receptionist to alert employees to incoming calls. PBX Basics. A PBX phone system performs the same general tasks as a multiline system but without human assistance. Incoming calls enter through a buffer, an electronic, central receiving area and then depending on the number the caller dials, one of two actions takes place. If the caller dials a central number, they will most often have the option to dial an extension number immediately or listen to an automated list of phone extensions, choose one and connect. If the caller dials one of the extension lines directly, they can bypass the system completely and connect to the extension. As an example, if a central number is 555-4123, direct extension numbers can be numbers such as 555-4124 and 555-4125. PBX Options. An additional option PBX phone systems provide is the ability to connect internally. Employees can use a phone to dial other office extensions without using an outside line, usually by dialing the last three digits of the number, such as 124 or 125. To access an outside line and place an outgoing call, most PBX systems require that you include one additional number – such as the number 9 – before placing the call. References PBX Report: What is a PBX Phone System? Northwestern University Information Technology: Multiline Telephone Writer Bio Based in Green Bay, Wisc., Jackie Lohrey has been writing professionally since 2009. In addition to writing web content and training manuals for small business clients and nonprofit organizations, including ERA Realtors and the Bay Area Humane Society, Lohrey also works as a finance data analyst for a global business outsourcing company. Related Articles. Kinds of Business Telephone Systems. What Is the Difference Between VoIP & PBX? Benefits to a Business of Call Forwarding. What Is a Centrex Phone System? How to Start a Chat Line Operator Business. How to Remotely Access Your Voicemail on a Nortel Norstar Phone System. How to Choose a Business Phone System. How to Use Google Voice to Dial a Number With an Extension. How to Set Up a Business Phone. About Toll-Free Numbers for Small Businesses. What Is an Automated Phone System? Does Google Voice Recognize Callers Without Caller ID? Most Popular. 1 Kinds of Business Telephone Systems 2 What Is the Difference Between VoIP & PBX? 3 Benefits to a Business of Call Forwarding 4 What Is a Centrex Phone System?
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TitleHow to Choose the Right Business Phone System - businessnewsdaily.com
Urlhttps://www.businessnewsdaily.com/7149-business-phone-system-guide.html
DescriptionHere is a guide to choosing the right business phone system for your business needs. We explain key features and pricing and answer common questions
Date21 Sept 2021
Organic Position15
H1Choosing a Business Phone System: A Buyer's Guide
H2Find a phone system that's right for your business
Virtual Phone Systems
Traditional Landline Systems
VoIP Phone Systems
On-Premises VoIP Systems
Cloud-Based VoIP Systems
Business Phone System FAQs
Q: How do I know which phone system and provider are right for my business?
H3Q: Do I need a phone system for my business?
Q: Can't my employees and I just use our mobile phones for business purposes?
Q: I've always had a traditional landline system. Will I be at a disadvantage if I continue using this type of system in the future?
Q: With cloud systems, is there only a monthly fee, or are there other costs I should be aware of?
Q: With a cloud-hosted system, am I sharing a server with other businesses, or is there a server just for my business?
Q: Is the connection on a VoIP system as good as on a landline?
Q: What types of features are available in a VoIP phone system?
Q: Can remote employees access a business phone system?
Q: Why should I care if my employees can access the phone system when they're out of the office?
Q: I keep seeing references to unified communications systems. How are those different from a phone system?
Q: If my business has multiple locations, does it matter if I have an on-premises or a cloud-based system?
Q: What options are available for the number of phone lines a small business phone system can offer?
H2WithAnchorsFind a phone system that's right for your business
Virtual Phone Systems
Traditional Landline Systems
VoIP Phone Systems
On-Premises VoIP Systems
Cloud-Based VoIP Systems
Business Phone System FAQs
Q: How do I know which phone system and provider are right for my business?
BodyChoosing a Business Phone System: A Buyer's GuideChad BrooksBusiness News Daily StaffUpdated Sep 21, 2021Find a phone system that's right for your business.When choosing a business phone system, the first decision you have to make is what kind of system you want (landline, VoIP or virtual) and where you want the equipment hosted (on-premises or in the cloud).Today's phone systems offer businesses of all sizes a wide range of valuable calling, collaboration and mobile tools.Business phone systems give employees numerous ways to tap into their business phone lines when they are away from the office.This article is for business owners seeking guidance on what to look for and consider when choosing a phone system.If you plan to be in the market for a business phone system in 2020, there are several questions you need to consider first to ensure you get the solution that best fits your needs.Do you need a full phone system that includes physical desk telephones, or could your business get by with a virtual phone service that relies on mobile devices?If you do need desk telephones, what kind of service do you want? Are you comfortable using a Voice over Internet Protocol (VoIP) system, which runs over the internet and is available from a multitude of providers? Or do you want to use a traditional landline telephone service, which is provided by a local or regional phone company?If you choose VoIP, do you want to house the system at your business (on-premises) or have your service provider host it (cloud-based)?We will help you answer those questions, but if you already know what you need and just want to see our recommendations for the best business phone systems, visit our best picks page. Editor's note: Looking for information on business phone systems? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need.If you're not sure yet, read on. We'll fill you in on the pros and cons of these types of phone systems: Virtual phone systemsLandlinesVoIPCloud and on-premises systemsVirtual Phone Systems. Virtual phone systems connect those who call a main business phone number to remote workers on their mobile or home phones. [Learn more about virtual phone numbers.]These systems work as an extensive call-forwarding solution, transferring calls to an employee's cell or home phone instead of a desk phone when a customer calls the main phone number.These systems include a variety of features, such as automated receptionists, voicemail, call forwarding, call screening, toll-free numbers and online faxing.Pros: This type of service allows businesses with offsite employees to present a professional image at all times. It also gives remote workers access to various phone system features that mobile and home phones don't offer. For more information, see our review of Grasshopper, our top-rated virtual phone system. Cons: Virtual systems aren't full-fledged phone systems. Your calls are often still processed on your mobile or home phone network. This means you are charged for the call on the virtual system and use up your mobile or home phone minutes. Some virtual services allow you to make calls via internet connection when using the provider's mobile app.Best for: Small businesses with remote workers or sole proprietorshipsTraditional Landline Systems. Landlines in this instance are traditional phone systems, typically supported by a local or regional phone company.Also known as public switched telephone networks (PSTNs), landlines are analog systems that run via the telephone company's traditional copper wiring.To run a landline service, you need on-premises PBX (private branch exchange) hardware. This is the hardware that can create multiple extensions and provide phone system features, such as call transferring and call directories.Some landline systems today are considered hybrids with VoIP systems. There is a traditional phone line that connects to a business's data network, which it uses to connect each individual phone.Many phone system providers are phasing out landline systems, so it might be difficult to find one that still offers this type of service. Pros: Landline systems are a reliable, time-tested solution that many companies are comfortable using.Cons: Most phone system providers are moving away from landlines, making them more difficult not only to purchase but to repair. It's only a matter of time before these systems become obsolete.Best for: Large corporations that have the budget for them and an in-house IT staff to manage and maintain them; necessary for businesses without high-speed internet accessVoIP Phone Systems. Instead of the copper wires that landlines run on, VoIP phone systems use the same internet connection that a company already uses.VoIP systems provide a feature set that previously only large corporations using expensive PBX hardware had access to, such as automated attendants, call queues, and computer integration, which allows voicemails to be sent to email inboxes and computers to be turned into softphones.VoIP systems give remote workers access to the business's phone system from their mobile devices.Pros: VoIP provides a sophisticated phone system with all the bells and whistles. These systems are easy to set up and configure, and they are significantly cheaper than landline systems.Cons: These systems rely on your internet connection. If you're in a community with spotty internet service, this type of phone system won't work for you.Best for: Small businesses wanting the functionality of a sophisticated phone system at a reasonable price and businesses that want their remote employees to have access to the phone system See our review of Ooma Office for the best phone system for remote teams. If you decide that a VoIP system is best for you, your next decision is how you want it hosted. While landline systems require you to house the equipment inside your business, VoIP systems give you the option to buy your equipment outright and self-host or to rent the equipment from your service provider, who hosts it in the cloud. On-Premises VoIP Systems. With on-premises systems, all the equipment, including the PBX hardware to keep the phone system running, is housed within your business.On-premises systems require a large capital expenditure, as you are purchasing the equipment upfront.While you pay one-time fees for all the hardware with a self-hosted system, with an on-premises system, you pay monthly fees for your SIP trunking, or PRI circuit, which is what allows you to make and receive calls.Your IT staff is responsible for maintenance, repairs and upgrades of the system.Pros: You are always in control of your service. You and your IT team ensure it is up and running and configured how you like.Cons: There is a significant upfront cost, since you have to buy all the equipment. Additionally, you need someone on staff who can service and maintain the system.Best for: Businesses that don't feel comfortable using the cloud and want total control over their system and access to the equipment at all times; businesses with an in-house IT team that can set up and maintain a VoIP system; businesses with regulatory or compliance requirements that may be difficult to meet in the cloudCloud-Based VoIP Systems. With cloud-based systems, there is no maintenance or hardware other than phones to worry about. The service provider houses, maintains and upgrades all of the PBX technology for you. Check out our review of RingCentral, a robust cloud-hosted VoIP solution.The cloud allows growing businesses to easily add new lines and provides quick access to new features.Businesses typically pay a monthly fee on a per-user basis.Pros: There is no PBX hardware or dial-tone service to purchase and maintain. Your provider takes care of all that for you. You can set up and configure the system for your business from your computer. Cons: You aren't in control of the hardware. If the system goes down, you have to rely on your provider to fix it as quickly as possible. Best for: Growing businesses on a fixed budget that don't have an IT staff to operate and maintain PBX hardware; businesses that want quick access to new phone system features or have multiple locations and want their system all on one platform.Business Phone System FAQs . Still not sure if you even need a business phone system, or if VoIP is a fit for you? No problem. Here are some questions and answers that may help you come to a decision. Q: Do I need a phone system for my business?A: The simple answer is yes. Because so much of a business's success depends on how it presents itself, all businesses can benefit from some sort of phone system.It is critical for businesses to always present themselves in a professional manner. Letting customers and clients reach you on a business line that is often answered by an automated attendant is an excellent way to achieve that. Even businesses that don't want to spend money on a full-fledged phone system can still present the image they want by using a virtual system. Q: Can't my employees and I just use our mobile phones for business purposes?A: It is definitely possible if you invest in a virtual phone system. This type of system allows you to use your mobile device while still presenting a professional image.Using just your mobile line, without a virtual system, presents a few issues. First, it doesn't convey a professional image to your customers. Second, mobile lines don't provide the features and tools that small businesses find most valuable, such as voicemail to email, call forwarding, call screening, music on hold and online faxing.Q: I've always had a traditional landline system. Will I be at a disadvantage if I continue using this type of system in the future?A: The problem with landline systems isn't their functionality; they still operate at a high level. The biggest issue you will run into with traditional landline phone systems is that new options are no longer being built. This means no new technology is being developed for landline systems. No new software upgrades are available for landlines either. This means you won't have access to many new features and capabilities.Finally, finding experts to provide customer service and support for these systems, and the parts to keep landline systems up and running, is increasingly difficult.At some point, likely in the near future, new features for VoIP systems won't be compatible with landline systems. Depending on the feature, that could very well put your business behind the eight ball.Q: How do I know which phone system and provider are right for my business?A: The decision really comes down to your resources. You need to consider your budget, whether your business is growing, whether you have an IT staff capable of running and maintaining an in-house phone system, and whether you have access to a high-speed internet connection.When you choose a phone provider for your small business, it is important to find a service that not only has the features and tools you want in a phone system but also offers the level of customer support you expect from a vendor partner. Check out our review of 8x8, our top choice for the best phone system for small businesses. If you are considering a cloud-hosted system, one factor you want to give serious thought is uptime. This is how often the system is operational. When the system is down, you won't have access to your telephone services. The best providers have numerous data centers around the world to minimize downtime with the service. When speaking with different providers, ask about their uptime stats and whether they have any guarantees to give you money back should the service be down for longer than the guaranteed time each month. Q: With cloud systems, is there only a monthly fee, or are there other costs I should be aware of?A: There are some upfront costs with cloud-hosted phone systems. You most likely will pay for IP phones, which range from $50 to $600 each. Some providers also charge setup and training fees.Q: With a cloud-hosted system, am I sharing a server with other businesses, or is there a server just for my business?A: Many cloud phone system providers offer businesses the option to use a shared server or pay extra for a dedicated server. This decision depends on if you want the system solely devoted to you, or if you want to buy it as a service on the same platform the provider offers to everyone else.Smaller businesses without a lot of special requirements and customizations are typically comfortable using a shared service. Large organizations with complex needs likely prefer a dedicated server that provides the high quality of service and privacy they are looking for.  Q: Is the connection on a VoIP system as good as on a landline?A: While some users might be concerned about the sound quality of a VoIP system, the technology has come so far that it's virtually impossible to tell the difference between landline and internet-based calls.To ensure call quality is clear and strong, your business has to be conscientious about how you set up your data network. You need to ensure you have enough bandwidth to handle your call volume and that your network is set up to prioritize voice calls over other types of internet traffic.Q: What types of features are available in a VoIP phone system?A: While feature-rich phone systems were previously used only by large corporations, today's VoIP options give small businesses the same benefits. Here are some of the calling and collaboration features you may find most beneficial:VoicemailVoicemail to emailVoicemail to textVoicemail transcriptionCall forwardingCall recordingCall queuesThe option of both local and toll-free numbersInteractive voice response (IVR)Conference callingAutomated attendantsExtension dialingRing groupsDirectory assistanceCall transferringInternet faxingCall reportsCall monitoringMissed-call notificationsVideo conferencingOnline meetingsInstant messagingText messagingIntegrations with popular programs, such as Microsoft Outlook, Salesforce and G SuiteInternational callsQ: Can remote employees access a business phone system?A: VoIP technology gives employees the freedom to take and make business calls from anywhere, without the need for a business-dedicated cell phone. Business VoIP systems offer smartphone applications and mobility features that give employees the full functionality of their desk phones anytime, anywhere.Q: Why should I care if my employees can access the phone system when they're out of the office?A: In today's age of remote workers and flexible work arrangements, it's critical that employees can be reached at all times, regardless of where they are. You don't want your customers to have to hunt down your employees when they need them or, worse, not be able to reach them at all.Mobility ensures that your employees are always reachable. It also gives them the freedom of always being connected without sharing their personal phone numbers.Q: I keep seeing references to unified communications systems. How are those different from a phone system?A: Many of today's phone systems are unified communications systems. These systems combine voice calling, messaging, and video or online meetings into one service. They also offer audio conferencing and online faxing. Many of today's phone system providers offer these services on their platforms.Solutions that aren't unified communications systems are those that only offer voice calling and related features.Q: If my business has multiple locations, does it matter if I have an on-premises or a cloud-based system?A: While both on-premises and hosted systems can support organizations with multiple locations, a cloud-hosted solution can simplify things.Cloud-hosted systems don't require you to install complex PBX equipment inside each of your locations. This not only allows easier setup but can also save you money. These cloud-hosted systems can be managed from one online platform, which also makes using them an easy task.Q: What options are available for the number of phone lines a small business phone system can offer?A: That is one of the beauties of today's cloud-hosted VoIP systems – there aren't many limitations to the number of phone lines your business can access. Typically, the more lines you have, the cheaper your per-user cost is. Moreover, adding new lines is a simple process. With on-premises systems, you have to do actual work on your equipment to install new lines. With cloud-hosted systems, you can add a new line in seconds straight from your computer. [Read more about multiline phone systems.]Image Credit: Brian A. Jackson / ShutterstockChad BrooksBusiness News Daily StaffChad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and business.com for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post, CNBC.com, FoxBusiness.com, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.Find A SolutionSee More >Updated 12.01.21What Is a PBX System?Does your business need a PBX system?Updated 12.13.21Should Your Business Switch to Cloud PBX?Need a new phone system for your business? Here's a breakdown of...Updated 11.11.214 Types of Phone SystemsBusinesses have several options to choose from when selecting a...Updated 10.15.21Is a VoIP or Landline System Better for Your...In the battle of VoIP vs. landline phone systems for your... 06.24.14Business Phone Systems: Landline Versus VoIPWith VoIP technology now in play, businesses now have three main...
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Result 16
TitleBusiness Phone Features for Midsize Companies | Dialpad
Urlhttps://www.dialpad.com/blog/business-phone-system-features-for-midsize-companies/
DescriptionConsidering switching to a cloud phone provider in the new year? Here are the top 10 features to look for in a business phone system for midsize companies!
Date26 Jan 2020
Organic Position16
H1New Year New Phone: 10 Features to Look for in a Business Phone System for Midsize Companies
H2
H3Related Articles
H2WithAnchors
BodyNew Year New Phone: 10 Features to Look for in a Business Phone System for Midsize Companies Danna Zhang SEO Lead Subscribe to the Dialpad newsletter Loading Thank you for subscribing! Share: Sign up for our newsletter Want to work with us? See open jobs January 26, 2020 For many of us in contemporary society, texting and instant messaging have replaced calling as the preferred method of communication. In the business world, however, phone calls are alive, well, and thriving, thanks to the mobilization and globalization of modern companies. In fact, a recent report on the state of voice found that 92% of customer interactions still take place over the phone. While the importance of business phone calls hasn't changed, what a business phone system means has transformed dramatically. A business phone is no longer just a device on your office desk that can connect you to another person on the other end of the line, it is also a platform that you can leverage to help you better communicate and collaborate with others. Numerous modern brands have already moved their business phone systems to the cloud to keep up with the changing times, and more and more companies are planning to do the same. For midsize businesses looking to adopt a new phone system in the new year, here are the top 10 features to look out for -- HD Calling (VoIP)Multi-Party ConferencingCall RecordingLocal and International AvailabilityCall AnalyticsVirtual ReceptionistCall Forwarding and RoutingCall BlockingBusiness App IntegrationsMobility - Any Device, Anywhere, Anytime HD Calling (VoIP) The emergence of VoIP technology revolutionized the way business phone systems work. Instead of relying on a traditional landline, voice can now be transmitted through the internet using any device that has a broadband connection. Needless to say, the number one quality any business phone should possess is that it should have a stable connection and support crystal clear communication between callers. As so many important business conversations take place over the phone, having high quality voice calls is a non-negotiable for companies. In addition to retaining and often improving the quality of voice calls, VoIP actually also helps businesses save tremendously on cost and maintenance. Since VoIP calls don’t require a physical phone system and can be carried out on any device that has internet connection. This eliminates the need to purchase physical phones and saves the IT team time on device setup and upkeep. Multi-Party Conferencing When it comes to a multi-person discussion on the phone, most traditional phone systems limit that to a three way call. A business phone system with a built-in conferencing feature will allow many more extensions to connect. Since a lot of businesses nowadays have satellite offices and employees who work remotely, the conferencing functionality comes really handy for phone calls that involve more than 3 individuals who are in different locations. Many business phone services offer multi-party conferencing as an add-on feature through partnership with another provider. However, this often means managing two separate phone bills for the business and navigating two distinct platforms for the end users. A business phone system with built-in conferencing capabilities enables users to launch a multi-party video call with the click of a button, making communication and collaboration simple and straightforward. Call Recording Call recording is an extremely practical feature for business phones, whether it’s to remember a specific detail from an important discussion or for training and coaching purposes. A lot can happen during a business phone call and sometimes having the entire conversation recorded can serve as an official record for significant discussions. For customer-facing employees, an incredibly effective training exercise to improve call quality is to play back a call recording and then dissect the call. Finally, for companies and contact center teams that rely on verbal acceptance of products and services, call recording is a vital functionality. Regardless of the purpose for the recording, it’s critical to give callers notice that the conversation is being recorded for legal reasons. Dialpad’s call recording feature gives users the option to enable a prerecorded prompt that notifies callers once a call begins to record. This comes in handy to help callers abide by legal regulations because it’s easy to forget to let others know that you are recording the call. Local and International Availability Nowadays, many midsize companies not only have regional and international offices but also customers all over the world. A business phone system that enables you to have local and international numbers can help build your brand and establish credibility in the regions your organization operates. Some business phone providers like Dialpad also offer low international rates so that conversations with clients overseas won’t cost you an arm and a leg. Furthermore, you get a breakdown of the cost associated with those international calls, so you can gain more insight into where the calls are being made, who is making them, and how much the business spends on these calls month over month. Call Analytics A great business phone should be an intelligent phone system that can help you get better at what you do, and no other features embody that more than call analytics and voice intelligence. For many companies, call data is a great resource for improving customer service and reaching KPI goals. Business phone systems with voice intelligence capabilities and call analytics help to provide critical insights for various teams within the organization. From tracking trends to coaching employees, call analytics and voice intelligence are two of the extremely useful but often overlooked features in business communications. For instance, with Dialpad’s call analytics feature, sales managers can uncover real-time insights into how conversations are unfolding and see how specific keywords are trending over time. Customers like MarketStar have leveraged these insights to better coach their sales teams and close more deals. Virtual Receptionist Whether it’s to route incoming callers to a specific department or to inform them about holiday hours, a virtual receptionist is here to ensure that all inbound calls to your business are properly responded to. True to its name, a virtual receptionist serves as a stand-in receptionist when your staff is unable to answer the phone or when someone calls during off hours. In addition to upholding your company’s professionalism, the virtual receptionist will also assist in providing a positive experience for customers and prospects who reach out. Many business phones’ virtual receptionist function also comes with a myriad of customizations to further ensure that the caller has a pleasant and smooth experience. For example, Dialpad’s virtual receptionist allows you to record and play personalized greetings by department so callers know that they’ve reached the right party. Call Forwarding and Routing An advanced call forwarding feature helps to ensure that no important inbound call goes unanswered. With call forwarding, you can have the call automatically sent to another number if you are unavailable. This can save the day for sales teams. For example, you can set for your calls to be forwarded to your manager if you are out of the office. If an important prospect calls during the time you are away, your manager can help to take care of business. In some situations, sending your prospect to voicemail could cost you the deal. Call routing typically works in conjunction with the virtual receptionist functionality. Essentially, call routing helps to sort incoming voice calls and direct them to a specific line or voicemail based on predetermined rules. You can set rules for routing depending on time of day, day of the week, location, and time zone. Thanks to this feature, callers can now find the information, department, or person they are looking for with ease. A great business phone should enable you to create a great experience for your callers, and both call forwarding and call routing help to achieve that. Call Blocking More than just an annoyance, incessant spam calls that clog up your business line can be extremely disruptive to your workflow and productivity. As the number of spam calls reached a ghastly 26 billion in 2018, a business phone system that can help you filter out robocalls from the callers that you actually want to hear from is extremely helpful. Dialpad, for example, takes a multi-layered approach to call blocking. Automatic spam blocking leverages the spam score tied to inbound calls to determine whether or not to allow the call to reach a user in the first place. Then users have the option to set rules for inbound calls coming from “anonymous callers” or callers not currently in their contact list. One of the additional options is IVR screening, which asks the caller to state his or her name before being connected. Finally, users also have the option to mark any other new, unsaved numbers as spam or block the numbers needed. At the end of the day, having advanced call blocking functionalities on your business phone can save you time from dealing with robocalls and let you fully concentrate on things that matter. Business App Integrations Many employees in modern midsize companies toggle between a wide array of apps on a daily basis, and your business phone certainly doesn’t need to be part of the mix. Instead, a great business phone system should be able to help streamline your workflow, and one of the best ways it can do so is by integrating well with the other business applications you use often. For example, when you integrate voice with your help desk or customer success platform, you're able to have a single place to interact with your customers regardless of how they reach out to you. Voice is where people go to have their highest value conversations, and so having that integration already puts you ahead of the game. Mobility - Any Device, Anywhere, Anytime We live in a time where the number of remote workers are on the rise and the overall workforce is more mobile than ever before, which means that mobility is no longer just a nice-to-have but a necessary feature for modern business phone systems. A company’s business communication platform should not be confined to the desk at the office, as employees should be able to access their business phone line on any device of their choosing regardless of where they are. It demonstrates both professionalism and consistency when your business associates can connect with clients using the same business phone number even if they are working in the comfort of their own living room. A softphone like Dialpad enables you to make phone calls without using an actual, physical phone. With the software application installed on the laptop, the cell phone, and the tablet, each of those smart devices could easily serve as the business phone line to make or receive calls. More advanced features such as simultaneous ring and call flip further facilitates mobility. When simultaneous ring is enabled, all of the connected devices will receive notification for an incoming call, and the ring will stop once the call is picked up on one of the devices. If you happen to be on your tablet when an important business call came through and you need to use your laptop for the conversation so you can see your notes, you can still pick up the call on the tablet initially and use call flip to seamlessly switch to your preferred device at any time. According to a 2018 study, more than 70 percent of people globally work remotely at least once a week. Companies vying for top talent should work to accommodate the growing remote workforce. To do so, investing in a business phone system that facilitates the ease of telecommuting is a must. For midsize companies, these are 10 great features to look out for as you consider a new business phone provider. We invite you to check out and learn more about Dialpad's business phone system! Try Dialpad for Free Related Articles. dialpad, work from anywhere Dialpad @ Google Next | Thursday Dialpad productivity, work from anywhere Dialpad just announced that our communications technology is heading for the G Suite Marketplace! Brian Peterson Co-Founder and VP, Engineering dialpad, work from anywhere Dialpad @ Google Next 2017 Highlights Dialpad
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Result 17
TitleThe Best Office Phone Systems Have These 7 Features and Pricing
Urlhttps://www.atlantech.net/blog/the-best-office-phone-systems-have-these-8-features-and-pricing
DescriptionAtlantech Online works in the telecommunications space every day, so we can show you which office phone system features will make the difference between good enough and best-in-class. 1. Wireless Option 2. HD Audio 3. Wired and Wireless Headset Enabled ..
Date4 Apr 2019
Organic Position17
H1The Best Office Phone Systems Have These 7 Features and Pricing
H27 Office Phone System Features You Should Prioritize
H31. Mobile Option
2. HD Audio
3. Video Conferencing
4. Low Power Setting
5. Streaming Video Playback
6. Desktop Connection
7. Acoustic Fence
Pricing for the Best Office Phone Systems
H2WithAnchors7 Office Phone System Features You Should Prioritize
BodyThe Best Office Phone Systems Have These 7 Features and Pricing Most businesses upgrade office phone systems every 7-10 years. Selecting an office phone system and features is a big decision and one you'll most likely have to live with for the next decade. You don't want to settle for "good enough" now because upgrading in a few years may not be an option after all. It's best to anticipate what your users want and need over the next decade. Nobody has a crystal ball, but you can future-proof yourself.  Phone system hardware, features, and the type of service you select can all have an impact on the implementation and maintenance costs of a voice-over-IP (VoIP) office phone system. Name brand phone systems with extensive features are costlier than low-end, generic phone handsets, but you ultimately need an office phone system which will meet the requirements of your workforce for several years to come. An office phone system is an expense, but you need a phone system that your employees will be happy with which will give you a communications advantage in the market. Atlantech Online serves business and government only. Every day we hear about their wants and needs, so we can show you which office phone system features will make the difference between “good enough” and “best-in-class,” so you can keep realizing value from your phone system over a 7-to-10 year timespan. 7 Office Phone System Features You Should Prioritize. Phone systems are a significant investment with a lasting impact on your company's communications budget. If you purchase a system with too many features, you may be paying for screen sizes and buttons that go unused. If you purchase too generic of a phone system, you may need to pay additional expenses and strain your budget when your needs scale beyond its capabilities. Some features which are typically standard capabilities with a small business office phone system include: Automated Attendant Automatic Call Distribution (ACD) Voicemail Conference calling Contact Center Capability  Multiple line support  On-hold music  Announcements Other phone handset and system features can vary more significantly depending on whether you select a high-end, brand name model or a generic phone handset. Some features which you may opt for, or can vary, depending on brand and price point include: Screen type, size, and color Buttons, ranging from 2-12 buttons with varying functions Bluetooth support to support headsets HD audio - high definition sound Learn more in What is the Best Small Business Phone System? The best way to select features is by understanding the types of phones your business requires, which can vary by line and user type. Some or all of your business users may require advanced features to support conference calling, while some users’ needs may be sufficiently met by standard desktop handsets which offer basic features such as call waiting, holding, transferring, and speed dial. Some of the more popular small business phone models are the Polycom VVX series, Cisco 68xx, 78xx and 88xx series phones, and Yealink phones. The following eight features are based on the Polycom VVX 501, which I use as my work phone. 1. Mobile Option. VoIP phone systems are increasingly mobile-first, which means they offer mobile applications that seamlessly extend the capabilities of business communications to smartphones and other mobile devices. Wireless IP phones, such as leading models from Polycom, now offer cordless phone systems with desk phone capabilities so that you can carry your phone calls throughout the office during busy work days. Not every user in your office needs a wireless option. For some users, such as someone in a call center, the wireless capability may be unnecessary. However, for other power users and managers who frequently attend meetings and work in the office away from their desk, a mobile or wireless option can extend communications wherever they are in or out of the office.  2. HD Audio. Your team can't work effectively with colleagues or clients if they can't hear each other speak clearly. High-quality sound is a critical component of any effective office phone system. HD audio solutions are available for a variety of handsets and phones for many settings in the workspace. Enterprise-grade phone systems for businesses of all sizes reduce the interference from background noise in the busiest office settings so employees can communicate more effectively. HD audio solutions can improve productivity for desktop phones, conference communications, and contact center employees.  3. Video Conferencing. If your business is deploying VoIP as a component of Unified Communications as a Service (UCaaS) or considering Unified Cloud Communications, it may be essential to consider whether your phone system can support multimedia cloud connectivity. Leading phone systems, such as the Polycom 500 and 600 series, offer support for video conferencing via external USB connectivity with an HD video camera and a large touchscreen to support the communications needs of managers and knowledge workers. While your business may be planning to scale your communications into the cloud shortly, remember the 7-10 year lifespan of the typical business phone system and opt for extensible systems.  4. Low Power Setting. Power management is an essential component of phone system management. If a phone draws more power than an adapter or switch can provide, it can result in a power "brownout," or the accidental drop in the power supply within the office. Brownouts can result in power loss in the business network, a peripheral malfunction in the communications system or phone system reboots. If the phone is not in active use, it doesn’t need to be drawing power actively. Leading phone systems, such as Polycom, are intelligently engineered to switch to low power settings during periods of inactivity to protect network health and business continuity. 5. Streaming Video Playback. Video is the preferred form of content among consumers in 2019. Almost 5 billion YouTube videos are watched online every day, and 6 out of 10 people prefer digital videos to traditional television. In the workplace, communications delivered via training may have a more significant impact than similar messages conveyed via text or audio message. Some phones with HD, large-size screens offer streaming video playback directly on the phone screen. Polycom®RealPresence® Video Content Management solutions support the convenient access of view video content, including live-streaming webcasts and video recordings from a web portal directly from the business phone system, a desktop computer, tablet, or smartphone. 6. Desktop Connection. You probably lose hours each day of potential productivity due to incompatible business communications technologies. Every time you tab between windows and switch between devices or stop a task mid-stream to respond to an email you can get distracted. The Polycom phones and other leading models offer direct Desktop connectivity, which enables you to use your mouse and keyboard to enter information directly into your business phone. Desktop connectivity saves time over having to manually look up information on your computer and then type in a name or phone number into the phone. You can simply click-to-call directly from your computer screen. When a Desktop-connected telephone is used in conjunction with a UCaaS suite such as Cisco/Broadsoft, it can act as an extension of your unified inbox. 7. Acoustic Fence. Voice clarity should be an expectation for any of the best office phone systems, whether you're working in a small team setting or a full contact center. If your employees are communicating in environments with a moderate or high amount of background noise, you may be significantly benefited by phones which offer technology to protect communications clarity, such as Polycom's proprietary "Acoustic Fence” which can block out common sound distractions such as coworkers voices, loud machinery, or other background noises. Polycom phones create an acoustic fence with the use of multiple microphones to filter remote noises from being relayed to other parties on the phone call. Pricing for the Best Office Phone Systems. How much can you expect to pay for the best office phone systems? The cost per handset depends on the brand you select and the number of features needed. However, an approximate cost range for most VoIP-compatible phone systems is approximately $200-$1,000 per handset. If you choose low-end, generic hardware with minimal features, you can expect to pay $200 per handset. A name-brand system with extensive features is likely to cost closer to $1,000, especially if you are selecting phone systems which can accommodate conference calling and HD video conferencing. Other factors which can impact the total costs of your phone system include implementation, training, and phone system maintenance, as well as the optional addition of UCaaS features. To learn more about how to manage the costs of your new business communications system, we recommend the free eBook: The Essential Guide to Phone System Pricing. Tags: Business Phone Service Post by Tom Collins April 4, 2019 Tom is the Director of Enterprise Sales & Marketing for Atlantech Online. He has over 20 years of professional experience in the Internet Service Provider industry and is known for translating technology into positive results for business. A native of Washington, DC, a graduate from University of Maryland (degrees in Government & Politics and Secondary Education), Tom is also a five-time Ironman finisher. Follow me on my website Follow me on LinkedIn Follow me on Twitter Share Post   Subscribe for content updates! Categories Business Phone Service (109) Fiber Connectivity (85) Unified Communications (58) Data Center (48) Press (48)
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Result 18
Title7 Best office phone systems for business 2022 | Startups.co.uk
Urlhttps://startups.co.uk/phone-systems/office-phone-systems/
DescriptionOffice phone systems are integral to a productive office environment. Ensure you make the right choice by choosing the best product
Date
Organic Position18
H17 Best office phone systems for business 2022
H2Best office phone systems
Types of office phone system: choosing the best for your business
Conclusion – you’re now ready to compare the best office phone systems for your business
H3In this article, we cover:
Best office phone systems summarised
Cisco CP-8861
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Yealink SIP-T21P
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Grandstream GXP 2170
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Polycom VVX 301
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Polycom VVX 600
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Avaya J139 IP
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Cisco 8845 IP Phone
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Multiline phone systems
Private branch exchange (PBX) phone systems
VoIP phone systems
Related Articles
H2WithAnchorsBest office phone systems
Types of office phone system: choosing the best for your business
Conclusion – you’re now ready to compare the best office phone systems for your business
Body7 Best office phone systems for business 2022 Office phone systems are integral to a productive office environment. Our expert team has done the research and put together a list of the top seven best phone systems for UK business, to help you make a confident choice for your company's office. Ross Darragh December 6, 2021 8 min read Our experts . We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. This article was authored by: Ross Darragh Writer Our independent reviews and recommendations are funded in part by affiliate commissions, at no extra cost to our readers. Our research has identified the Cisco CP-8861 as the best office phone system thanks to its excellent voice quality, high levels of security and voice encryption, and how well it lends itself to teams that include remote and hybrid working. But is this the right choice for your business?Office phone systems are key to effective communication across your business, whether that be internally or externally. They can play a vital role in acquiring and retaining customers, so you can't settle for less than excellent audio quality, clear concise directory options, and effective alerts to ensure important calls – and sales opportunities – aren’t missed.Getting set up can be quick once you've found the best system for your business. Our comparison tool can speed up the process even more by matching you with bespoke quotes from the leading UK providers, saving you hours of researching time.With many businesses are returning to the office after a lengthy period of working remotely as a result of the pandemic, now is the perfect time to shop around for the best office phone system for your business needs.So let us help. Use our comparison tool above, or read on to learn more about which system will be the best fit for your requirements. We’ve researched and analyzed the market in search of the best office phone systems for different types of small businesses to help you make a choice with confidence. Need help making the right choice? We can match you with the best office phone based on what you need Find a phone system It only takes a minute. In this article, we cover: . Best office phone systems Types of office phone system Conclusion - comparing office phone systems Best office phone systems summarised. Office phoneBest forCostFeaturesCisco CP-8861Remote workers who want additional security to keep calls secureFrom £300Seamlessly move active mobile calls over to the CP-8861 handsetYealink SIP-T21PSmall office users dealing with limited callsFrom £38HD AudioGrandstream GXP 2170SMEs dealing with high call volumesFrom £122Supports 12 lines - great for large call volumes Polycom VVX 301Small, entry-level businesses seeking affordability£65 to £105Polycom Acoustic clarity - eliminates background noisePolycom VVX 600Established businesses – ideal for execs and managers£200 to £300Conferencing via an internal USB cameraAvaya J139An entry-level phone for small businesses looking to improve productivity From £84Quick access functions for simplified controlCisco 8845 IP PhoneSMEs requiring HD video communications From £240HD 720p bi-directional video cameraYou can compare leading UK office phone systems using our custom built comparison tool Best office phone systems. Below, we’ve selected the best office phone systems for small businesses, judging them on several factors including ease of use, cost, and additional features. All the models we’ve selected can be fully integrated with your existing IT network. Already feel confident in your knowledge of the best products available? Then maybe your best option is to compare quotes from office phone system providers right away, to save time.Just fill out a few simple questions for our phone systems comparison tool, and you'll receive further information only from the providers most suited to your business needs. Cisco CP-8861. Cisco offers some of the best VoIP phone systems around, including the CP-8861. This model is fitted with five programmable lines, wifi support, Bluetooth connectivity, and a super-fast charging USB port.Typical cost:New – £360Used – £206All pricing is correct as of July 29th, 2021Pros:. Ease of useExcellent voice qualityHighly secure – uses voice encryption Integration with personal mobile devicesMove active mobile calls over to the CP-8861 handsetCons:. Costly considering it comes without HD video Yealink SIP-T21P. This entry-level IP desktop phone supports two VoIP accounts, and is the best option on this list in terms of value for money. It’s also compatible with a host of leading IP PBX providers, including Alcatel.Typical cost:New – £45 (Inc VAT)Used – £30All pricing is correct as of July 29th, 2021 Pros:. Affordable HD Audio 5-line LCD display (great functionality)  Supports two IP accounts Built-in phone directoryPoE Technology (no need for a power supply)  Cons:. No USB port No additional security (e.g. voice encryption)  Is your whole team not always working from the office? Then you'll need a virtual, cloud-based, and/or portable phone system that offers location-flexibility and easy accessibility. Tell us what your business needs so we can match you with the best providers of these phone system products. Grandstream GXP 2170. The Grandstream GXP 2170 is a high-end IP phone that delivers a lot for its price compared to other competitors. With 48 customizable keys and HD voice quality, this unit will suit any system, and is the perfect device for receptionists, administrators, and those in sales.Typical cost:New – £122Used – VariesAll pricing is correct as of July 29th, 2021 Pros:. 4.3” LCD display and 48 programmable softkeysHD voice qualityIntegrated BluetoothLCD display and HD audioUp to 6 separate IP accounts5-way conferencing and hot-desking call optionsCons:. Not compatible with Skype for BusinessPolycom VVX 301. The VVX 301 is no longer manufactured – however, its iconic status as one of the best entry-level IP phone systems ever produced means it’s worth purchasing used, or even new via Amazon. You’ll struggle to find a cheaper VoIP phone with all of the VVX 301's features.Typical cost:New – £65 to £105Used – £37All pricing is correct as of July 29th, 2021 Pros:. HD Voice Six call lines (programmable) Two ethernet 10/100 portsBacklit 208×104 pixel screenPolycom Acoustic ClarityCons:. No video calling No Bluetooth connectivity Did You Know? The number of corporate VoIP (Voice over Internet Protocol) subscribers worldwide reached an estimated 204.8 billion in 2020. If you want to compare the best business phone line providers who offer VoIP, check out our latest review. Polycom VVX 600. If you want a mid-range VoIP phone system that offers an abundance of smart features to suit the needs of your small to medium-sized business, look no further than the VVX 600.Typical cost:New – £200 – £300Used – £95All pricing is correct as of July 29th, 2021 Pros:. Operates 16 separate IP accounts Built-in Bluetooth support – handle calls via your Bluetooth headset for mobile/tablet Polycom HD soundDual USB ports4.3″ LCD touch screenCons:. More complex to operate than entry-level IP phonesAvaya J139 IP. The Avaya J139 IP is ideal for companies looking to improve productivity, offering specific functionality buttons for speed dialing and call forwarding. The phone offers up to four lines, while the customized ringtones are a neat additional feature.Typical cost:New – £84Used – VariesAll pricing is correct as of July 29th, 2021 Pros:. 2.8″ backlit screen with high resolution, easy to readPower over Ethernet (POE), plus two ethernet portsFour shortcut keys for increased productivity Low power consumption 24 administrative buttons, with Green or Red LEDs for ease of useCons:. Four lines mean limited calls can be taken at any one timeCisco 8845 IP Phone. Although it's the last to feature on our list, the 8845 is challenging at the top in terms of its ease of use, functionality, features, and HD video communication.Typical cost:New – £240Used – £114All pricing is correct as of July 29th, 2021 Pros:. Five programmable lines for five Session Initiation Protocol (SIP) accounts – aka five individual users HD 720p bi-directional video camera – amazing video quality High resolution 5″ widescreen display – great for video calls  Mobile phone integration via Bluetooth Fixed function keys for increased productivity  Adjustable ringtones Cons:. Not a cost-effective choice of phone system if you won’t be making use of the HD video communications  Do you already have a telephone system? Find the right system and supplier for your business Yes No Types of office phone system: choosing the best for your business. As your business grows and you hire more staff, you’ll need to make sure your telephone systems are suitably equipped to cater to your needs.Working out the most suitable solution for your company can be easier said than done. This is why, when it comes to choosing the best office phone system for your business, the fundamental first step is understanding exactly how each type of office phone system works.Generally speaking, there are three basic types of office phone systems: multiline, private branch exchange (PBX), and voice over internet protocol (VoIP).Below, we’ve explained each type of office phone system in greater detail.Multiline phone systems. If your office has a multiline phone system, each employee with their own individual handset will have their own unique phone number – all served by completely separate phone lines.As a result, you would need to publish each individual phone number on your website, your telephone directory, any advertising, and on each employee’s business card as required.With multiline phone systems, when receiving an incoming call, if your employee is busy or the line is already in use, the caller will hear a busy signal or be sent straight through to voicemail. This doesn’t leave the best impression on current or potential clients.There is, however, an option to create a ‘rollover’ system, in which you publish one phone number and incoming calls occupy lines in descending order. For example, if your business had three phone lines, but two customers were calling you, the first would ring through to ‘Line 1’ and the second to ‘Line 2’. Obviously, the number of lines available to be programmed on your office phone device would affect the ‘rollover’ system.With multiline phone systems, features such as voicemail, call transferring, and speakerphone are all readily available.For further information, check out our guide on multi-line phone systems for small businesses. Private branch exchange (PBX) phone systems. A PBX phone system offers all the same features of a multiline phone system, but without any human assistance – eliminating the need for a receptionist to manually transfer calls.Incoming customer calls go to a central receiving area, where customers are presented with a set of options for which area of the business they wish to contact. For example: “Press one for sales, two for customer services, three for invoices.”However, should the caller dial one of the extension lines directly, they can bypass this automated central system completely and connect to the extension. For example, if a central number is 020-7180, direct extension numbers can be numbers such as 020-7181 and 020-7182.Should employees wish to contact other departments or employees internally, they can then just dial the extension number (e.g 182) without using the outside line.To make an outgoing call on the outside line, most PBX systems require you to include one additional number – let's say, the number 9 – before placing the call. For more prices, reviews and tips on PBX phone systems, click here. VoIP phone systems. VoIP office telephones are the most modern, most popular office phone systems on the market.Using your business’s internet connection to host calls rather than traditional analog signals, VoIP allows for both video and voice chat. As a result, VoIP systems require very little hardware, with a desktop VoIP phone being able to connect to the internet via an ethernet cable.Your VoIP office telephone system will be managed via an app from your provider, so you will simply need a VoIP desktop phone for each user.A big benefit for your business: calls are essentially free, even international ones, once your broadband or mobile data plans are paid for.Furthermore, VoIP can allow you to make calls to remote staff members via their notebook PCs, tablets, or mobile phones.However, initial setup for VoIP can be expensive, and calls to other businesses are only free if you’re both using the same provider.If your business requires a telephone service in an emergency, a combined PBX and VoIP system could be an option – indeed, should you use VoIP on its own, any loss in internet connection could render your phones useless. Conclusion – you’re now ready to compare the best office phone systems for your business. So there you have it – everything you need to know about the basics of office phone systems, accompanied by our recommendations of the best products currently available in the UK.For the next step, you’ll want to be sourcing quotes and further information from office phone system providers, to ensure you are making the right decision for your business.It can be tedious, not to mention time-consuming, to pull together separate quotes and information from different providers. You also don’t want to make the wrong decision based on poor advice, as this could be detrimental to your business operations. Thankfully, we’ve put together a simple comparison tool to put you in touch with the best office phone system providers in the UK, so you can compare prices accurately.It takes just a few minutes, and is free to use – and the best part is, it’s been designed by our team of experts, who have over twenty years of experience in the startup industry. Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free advice and reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews. Share this post facebook twitter linkedin Tags best product business phone systems Recent Products & Services Ross Darragh Writer Ross has been writing for Startups since May 2021, specialising in sustainable business and telephone systems. He also runs the successful entrepreneur's section of the website.He's previously written for Conde Nast Traveller and the NME and is passionate about music, sustainability, and travelling. Follow him on his Twitter - @startupsross for helpful business tips. Related Articles . Business Phones The Best Call Centre Software April 1, 2021 Business Phones The Six Best Business Phone Line Providers for Small Businesses 2022 October 29, 2020 Business Phones RingCentral Review October 29, 2020 Business Phones A thorough guide to business phone numbers for your company October 13, 2020 Load more articles Back to Top
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TitleTop 15 Phone System Features - Infiniti Telecommunications
Urlhttps://infinititelecommunications.com.au/top-15-features/
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H1Top 15 Phone System Features
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BodyTop 15 Phone System Features There are so many different phone system features, so, we have investigated the top 15 phone system features required by our customers (across a diverse range of industries), and why they are needed. Here is a list of all of these phone system features and how they work. This list provides an excellent starting point and should help you discover which features are relevant to you and which aren't. Ultimately, it will help you to set up your new phone system in the best way for your business, and ask the right questions when getting a new phone system and get exactly the features and benefits that your business needs. Top 15 Features. Daytime & after-hours greetings Voicemail (and Voicemail to email) Mobile Twinning & SIP Applications VoIP phone calls Transferring calls Wireless (DECT and cordless) phones Customer System Self Administration Speed dialling and CTI Call recording Linking Multiple Sites Speaker phone & Conference phones Warranties & guarantees Conference calling Call accounting Music & tailored on hold messages   Daytime & after-hours greetings/announcements. This is arguably the most important feature on any new system. Day and night greetings ensure your business never misses a call (day or night) and they sound incredibly professional. It's so much better than the alternatives: The phone ringing out Callers getting frustrated trying to get through Potential customers giving up and calling your competitors! It's so simple but so effective. For example, if your receptionist hasn't picked up after 5 rings the system will pick up the call for you and greet them with your own customised message. "Thank you for calling ACME incorporated, your call is important and we will be with you in just a moment..." Some phone systems can even answer multiple callers at once. While other phone systems allow you to present callers with options to choose from such as "press 1 for sales, Press 2 for admin etc". This is great for very large companies with multiple divisions or for small companies without a receptionist. No matter which option you select for your business and customers, the result is you will never lose another opportunity, compromise professionalism or hurry through one call simply to take the next! You will now give every caller the best impression, every time. With an Infiniti solution you can also program the system to answer with time specific messages at different times of the day, week or year. That's intelligent call management! Be aware that some phone systems providers charge for this feature, however, many now include it at no charge. Make sure you do your homework if this feature is important to your business.   Voicemail (and Voicemail to email). Voicemail saves time and money. Handwritten messages waste time, resources, and are often to blame for ineffective communication due to lost post-its, phone numbers written down wrong and illegible handwriting. Just like your mobile phone voicemail, phone system voicemail allows callers to tell you exactly what they want, while maintaining their privacy. Voicemail saves unnecessary return calls and allows you to prioritise call backs. Which staff members actually receive voicemail is entirely up to you. You may only opt to give it to key staff, or everyone - it's your choice. Many of the latest phone systems also allow you to get voicemail to email. Anywhere you can access your email you can now receive your voicemail. This is fantastic for companies where staff are on the move. You could be 1000km away and receive a notification on your smartphone seconds after a customer has left a message for you on your office desk phone. No more missed messages!   Mobile Twinning. Do you have staff that are hard to track down? Perhaps they are simply forgetful and don't always remember to divert their call to their mobiles? Don't worry. With mobile phone twinning it pairs your desk phone to your mobile phone. When you ring an employees extension it will ring both the extension and their mobile phone at the same time. So whichever phone they pick up it will then put the call through to that. You can even put the call through to the employee for free if you use a GSM gateway. This is a brilliant feature for large warehouses that may not have great wireless coverage for DECT or cordless solutions, for IT staff that are always moving around troubleshooting, for sales people or for some people just want to be contactable all the time without voicemail. It really is an incredible feature that can do wonders for your productivity. Mobile SIP Applications SIP mobile applications have been around for a number of years. Some phone systems have native smartphone apps and others allow you to integrate 3rd-party SIP apps. These apps allow you to connect to your phone system and use your mobile like a desk phone with most of the system features. Essentially, it puts your office in your pocket! Some phone systems will even allow you to do extra features like Video conferencing, Geo Location tracking and much more. Although similar to mobile twinning, it is more advanced as it actually gives you the ability not just to answer calls but also perform system functions like accessing system directories, conference call and transfer calls to other staff etc. Also, because it is only using your Wi-Fi or mobile data it is free for the mobile to receive calls (instead of paying a mobile forwarding fee) and it uses the phone system (via the SIP app) to make them. No more charges when you contact your own mobile workers!   VoIP phone calls and IP phone systems. VoIP is the latest technology and a fantastic way to slash costs. Plus with the introduction of the NBN, VoIP will be the way we all make phone calls. Any modern phone system can integrate with cheap VoIP calls these days but not every system actually offers VoIP phone system features or SIP trunking (which is the best type of VoIP available for the ultimate call quality and cheapest services) . VoIP system features are used for linking multiple sites, or remote workers. They allow other users on the phone system to see, transfer, and receive calls, from other sites and staff no matter where they are located. The user can be sat on a beach, using their phone as if they are right there in the office! If you're only after cheap calls then it really won't have any bearing on the system you buy (unless you want to use SIP trunking). You can get different types of VoIP solutions and if you would like to read more please check out the VoIP phone system section of the site.   Transferring calls in and out of the office. Although it seems like a basic option, , "transferring calls" is a key reason many small businesses upgrade to a phone system. It's important that you and your staff can transfer incoming calls to the right person easily and efficiently. Different brands achieve this in different ways and you need to understand how the system you're looking at actually works (not just looks). It may not be the right option for you. If you are looking to transfer calls from your office to staff mobile phones or directly to remote workers IP handsets or softphones you will need to ensure you have ISDN lines for the former and an IP platform for the latter. In the right environment transferring calls can send productivity through the roof. This is particularly relevant for sales environments and companies that have remote workers or home workers. It gets callers and potential customers seamlessly and efficiently through to the people they need to speak to.   Wireless (DECT and cordless) phones. Sounds simple but a basic cordless phone added to a standard phone system can redefine the way you use your phone system. This is especially true for retailers, customers with warehousing or large areas that become costs prohibitive for office phone cabling and for staff that are constantly on the move. If your space/office isn't excessively large then you may be lucky enough to get away with a standard cordless phone. They're cheap, effective and will connect to any phone system via an analogue extension. However, the downside is that they're not purpose made for the phone system and therefore cannot replicate normal desk phone handsets functionality (transfer etc). That said they are perfect for receiving calls and that's all that most companies need. If you are unlucky and the range of a standard cordless phone doesn't cut it then you may need either: a) A specially designed Engenius long range cordless phone with a range of up to 10km line of sight b) A DECT network created with handsets that are proprietary to the phone system. Here if you have an Ericsson-LG phone system you can get an Ericsson-LG DECT system. These options are traditionally perfect for: Mining companies Schools Large industrial companies Transport companies Either of these options can be rather expensive compared to a normal cordless phone but again, in the right environment, this type of solution is worth its weight in gold and can pay for itself in no time in productivity and associated communication efficiencies.   Customer System Self Administration. Historically every time you wanted to change something on your phone system you had to get in a phone technician. This was time consuming and sometimes very costly over the life of the system. The alternative which many companies adopted, was to simply ignore the fault or wait till many faults backed up to justify just one expensive technical visit, which of course is not good for any business! No Longer! Many phone systems (albeit some better than others) have computer interfaces that allow technicians to make adds, moves and changes to the phone system programming. Most phone companies don't tell you about this because they want to continue to profit from you for many years to come. At Infiniti we believe that empowering users with this technology allows them to control their own phone system and makes their owner and user experience much more rewarding. Did we mention it could also save you $1000's over the systems life? It means that you can log on (password protected for administrators) and make changes to almost everything in the phone system: How the phone rings Where the phone rings Announcement messages Setting up a new user Deleting an existing user Day and night timers Call queuing timers and messages And much, much more The only thing we don't show users is how to change the very technical phone line setup. One mistake here in programming and your phone stops working! Customers love this incredible functionality and the fact they get it for FREE when they choose Infiniti for their solution. No longer do they put up with annoying errors or idiosyncrasies. They can make changes to the system anytime, day or night and those changes are then effected real-time and are instantaneous. It gets even easier when it comes to Hosted/Cloud Phone Systems and the SpringCom solutions we offer. It is a totally managed system so you will never have to touch the backend management dashboards at all, that is great for businesses who �just want it to work'. All adds, moves, changes and much more are included at no extra costs with the phone system, just let the tech team know via phone or email, and they will do everything for you. Easy!   Speed dialling and CTI. When you look at how frequently you dial the same phone numbers you soon realise that speed dialling can be a fantastic feature to have. Whether you use a database, ACT, Goldmine, Microsoft Outlook, or just a list of your customers or associates, phone systems can make calling people as easy as clicking a mouse button. If you are running a computer database or CRM then you should look at how you can tie this into your phone system. Imagine if when a customer calls their whole file could pop up on your screen ready for you. This is logically called screen popping and can save your staff an incredible amount of time, and your customers will no longer be frustrated by having to repeat the same details over and over again. Some systems charge for this feature whereas others include this at no charge. Make sure you don't pay for something unnecessarily.   Call recording. Call recording is a fantastic addition to any sales oriented company. You can spend countless hours trying to train staff and improve call quality but none of this has the same effect as playing a call back to a staff member and dissecting the call together. They can hear first hand exactly how they sound and respond to callers. This is one of the most effective training exercises you can do and is brilliant subject matter for sales meetings. Some phone systems will even allow you to email WAV. files (sound files you have recorded). This means you can email other staff members to illustrate a great call and is especially beneficial when you have remote workers or staff in other locations. Call recording is also great for storing and being able to replay calls at a later stage. This is great for stock broking firms and other companies that accept verbal recognition for products and services. Please note that it is illegal to record a caller without them knowing. This is why you will often hear messages saying "please note that this call may be recorded for training purposes".   Linking Multiple Sites & Remote Workers. When you have more than one location VoIP can be the single greatest phone system addition you can do. Not the cheap VoIP calls referenced before but intelligent VoIP system features that are used for linking multiple sites, or remote workers. They allow other users on the phone system to see, transfer, and receive calls, from other sites and staff no matter where they are located in Australia and even around the world. Imagine these scenarios: Being able to answer a call in Melbourne and by simply looking at your phone handset see if someone in Sydney, or any other site is available to take the call If the phone in Sydney isn't answered in time it can overflow to other sites where other staff are available to answer. It will even come up as Sydney overflow so they know how to answer the call Having a person log on with a laptop and automatically be able to make and receive phone calls just like they could in the office Have staff work from home and be able to make and receive calls just like they were in the office Be able to see all staff on the phone at a glance no matter where they are in the world The possibilities are almost endless and can literally redefine the way you work and communicate. Geography and distance is no longer a deterrent to the way you communicate. The world is your office!   Speaker phone & Conference phones. Speaker phones are great for conferencing or just being able to talk, or dial numbers, without having to pick up the phone. Most basic models do not offer speakerphone capabilities. Make sure you get the right handsets for your staff and their needs. If you are the type of company that has a lot of meeting and conferencing requirements then a dedicated conference phone is a great idea. They are affordable and allow multiple participants to communicate with crystal clear call clarity. You can even now get a wireless conference phone that allows you to take the equipment to any room in the office for a conference call. They are about the same cost as a traditional conference phone and the quality is almost identical.   Warranties & guarantees. Technology is not infallible and ensuring your new system comes with a warranty is a must. You wouldn't buy a new car without one and a phone system is no different. In terms of ongoing maintenance and support it is important to check the legitimacy of the company you're dealing with. If you are buying from a one man operation then they may not be available when you actually need them, and this can cost your business customers and money. You need to know that a company doesn't just install a system, but that they have the staff and technical expertise to quickly resolve any problems that arise in the future. Alternatively, for maximum peace of mind and insurance you may prefer to opt for a maintenance agreement (MA). A MA guarantees your business a specific service level agreement and response times to any problems you may experience over the life of your phone system.   Conference calling (how many parties can you link?). This is different from a conference phone and just making calls. Here we are referring to the phone system capabilities. You see some phone systems will only allow you to have a 3 party conference call while others like Avaya allow up to 64 party conferencing! The number of conferencing parties means how many independent people you can call/conference at once (it is not how many people you can fit in one office). If conferencing is important to your business then it pays to know a system's limitations. Some phone systems also offer sophisticated conference bridging etc while others only offer basic functionality. Conference bridging is where the phone system will call and connect to parties at a predetermined time, which is great for those larger conferences (imagine having to call 20 different people to add them in, that would be time consuming!). Just think-you want to initiate a conference call at 1pm tomorrow. You tell the phone system what time, who the conference parties are and their contact details. At 1pm the system automatically calls and tells the participants that they are being connected for a conference call. You didn't have to do a thing. Conversely you can tell people to call a phone number at 1pm and the phone system takes care of the rest. Clever isn't it! If conferencing is important to you then make sure you also ask about full duplex conference phones. Full duplex makes a massive difference to call clarity and quality.   Call accounting. Call accounting is the ability to see and allocate costs for each and every call made in your office. Some companies use it because they have different departments and want to allocate cost centres. Other companies are more interested in playing big brother and seeing if their staff are abusing call privileges. You might be interested in none, one or both but call accounting is a great way to keep costs in check and let staff know not to take liberties with your money! Call accounting is relatively inexpensive and can be added to any phone system. Some phone systems have a call accounting option but the best call accounting is from third party companies like phone control and the like that have built specialised platforms exclusively for this purpose.   Music & tailored on hold messages. If you genuinely care about your company image then nothing has as much impact as messages on hold. Not just music but messages about YOUR business. They sound incredibly professional whilst also educating and entertaining your callers. When you consider that over 70% of callers are left on hold for a staggering 43+ seconds it's not difficult to see why messages on hold are so popular. At Infiniti some of our phone systems include messages on hold for FREE. Enquire today and see how you can save over $1000 with your own tailored message on hold package with your new phone system. What Our Customers Are Saying The phone system has been installed by your technician. I am very pleased with the whole experience of purchasing from Infiniti. I will highly recommend your company. Thank you all at Infiniti Gary Callaghan - PrincipalG J Callaghan & Co. Infiniti organised the installation very well making it a simple process. The technicians were thorough and know their product well. Rob NormanSouthland Vineyard Church - St Marys, SA Technician (greg) was very personable and efficient - everything is going great after the changes. LindaThree Sixty Degrees Australia So far so good haven't had any issues since Neil has been out- he is always really thorough one of the best techs we have ever had really knows the ins and outs of the system and doesn't come out and waste our time. OdetPower Customs Services Our new system is working extremely well. The installation went smoothly and the technicians gets a 9/10 rating. We can highly recommend Infiniti. Margaret Seychell | Office ManagerRylea Engineering - Hoppers Crossing, VIC Get In Touch VIC NSW QLD Melbourne - Head Office 03 9044 5031 1300 889 792 [email protected] Live Chat Now Free Consultation Melbourne Based Tech Support Local SIP Support Spare Parts & Service Contact Melbourne Sydney 02 8960 9438 1300 889 792 [email protected] Live Chat Now Free Consultation Sydney Based Tech Support Local SIP Support Spare Parts & Service Contact Sydney Brisbane 07 3194 3680 1300 889 792 [email protected] Live Chat Now Free Consultation Brisbane Based Tech Support Local SIP Support Spare Parts & Service Contact Brisbane We’re experts so you don’t need to be. Case Studies Find out how your business can benefit from choosing Infiniti. Find out more about your industry. 101 Day Money Back Guarantee Australia’s only 101 Day Money back guarantee after the solution is implemented. Buyers Guide This guide is an excellent starting point to helping you find the right solution. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Book a Phone Call. Enter a few details below and one of our team will give you a call back to talk through your options. × Request a Meeting. Enter a few details below and one of our team will give you a call back to arrange a discussion in person. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. × Request A Consultation. Looking for help to find your new phone system? Enter a few details below and one of our new phone system team will give you a call back to talk through your options. ×
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TitleTypes of Business Phone Systems - business.com
Urlhttps://www.business.com/articles/types-of-phone-systems/
DescriptionThere are three basic types of business telephone systems: KSU, PBX and VoIP. Learn about them to decide which one is best for your business
Date
Organic Position20
H1Types of Phone Systems
H2When choosing a phone system for your business, you have three main options: KSU, PBX and VoIP. Learn about them to decide which one is best for your business
What are the different types of phone systems?
What is the average cost of a business phone?
How often should you upgrade your phone system?
H3Key system units
Private branch exchange
Voice over Internet Protocol
H2WithAnchorsWhen choosing a phone system for your business, you have three main options: KSU, PBX and VoIP. Learn about them to decide which one is best for your business
What are the different types of phone systems?
What is the average cost of a business phone?
How often should you upgrade your phone system?
BodyTypes of Phone SystemsEduardo Vasconcellosbusiness.com Contributing WriterUpdated Sep 27, 2021When choosing a phone system for your business, you have three main options: KSU, PBX and VoIP. Learn about them to decide which one is best for your business.Business phone systems provide companies large and small with a way to manage their inbound and outbound calls. Their features differ significantly from residential phone systems. A good business phone system must be designed to handle multiple calls at once and transfer calls within the organization.Today's best business phone systems may include the following features:Multiple lines: Permitting multiple lines allows employees to switch between calls to manage times of high call volume better. The size of your business will determine how many lines you need for your business phone. Small businesses usually work well with two to four lines.Auto-attendant: An automated attendant greets callers and routes them to the right team member.Visual voicemail: Voicemail systems for business phones can do more than just store recorded messages. They can transcribe the voicemail and send it directly to the employee by email or text message.Conference calls: Meetings can be scheduled by phone, with multiple callers participating in the conference call. This feature is a must for organizations with remote employees.Call forwarding: Calls can be forwarded to another number, or even to an email address.On-hold messages: You can record a message that lets people on hold know that their call will be answered as soon as possible. You can also play music over the line while the caller waits.Handset support: Modern business phone systems should be compatible with wired and wireless headsets.Tip: When choosing a business phone system, look at each feature offered by each provider. Additionally, confirm the company has a solid track record with good client reviews and readily available customer service should a problem with the system arise.What are the different types of phone systems?There are three basic types of business telephone systems: KSU, PBX and VoIP. Each of these systems has a hosted (cloud) and a non-hosted (on-premises) version. Here's how they differ.Editor's note: Looking for the right business phone system for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.Key system units. The most basic phone system is one that uses the key system unit (KSU). This type of system is only suitable for small businesses with no more than 40 employees working as phone operators, given the limitations on the number of phone lines it can incorporate. It's an easy-to-use system, comparable to a home telephone. It has all the essential features a business will need; however, it lacks portability and flexibility. It uses a central switching device – the KSU – to manually determine the phone-line selection.The variation of this system is called KSU-less. It has the same phone capabilities as the basic system, but it is portable and flexible, as it does not use the central switching unit, and is completely wireless.The KSU-less system has some severe limitations, though. It only allows for approximately 10 phone operators, and it's not sold commercially – you must specifically request it from a phone system provider. A KSU-less phone system is ideal for a very small business that doesn't intend to expand its workforce, but it's not that useful for small businesses looking to grow.Pros and cons of a KSUProsConsIt's intuitive and easy to use.It's limited to 40 phone lines.It has all the basic telecommunications features a business needs.It's not portable or flexible.You can manually determine an appropriate phone line.It doesn't offer the versatility growing businesses need.Private branch exchange. A private branch exchange (PBX) is another business phone system option. This is a more advanced system than the KSU and KSU-less systems. It uses programmable switching devices, enabling the automatic routing of incoming calls.This type of business phone system is suitable for a company with 40-plus employees, as it's largely automated. Another significant advantage of the PBX system is that it features an uninterruptible power supply, allowing a business to remain functional without electricity for some time.A modification of this system is the hosted PBX. The only difference with this system is that the programmable switching device is no longer installed on-premises – it's hosted by a telephone provider. The main advantage is that you'll avoid some of the installation and maintenance costs involved with the standard PBX system without losing any of the advanced features it has to offer.Pros and cons of PBXProsConsIt can automatically route incoming calls.A dedicated team is required to manage your PBX configuration.It can serve companies with a large number of employees.Your business is responsible for all maintenance.It has a dedicated power source to stay up and running during electrical interruptions.Redundancy issues can occur between worksites.Voice over Internet Protocol. One of the newer and more popular innovations for businesses is Voice over Internet Protocol (VoIP). This is the most advanced system by far, allowing a potential client and phone operator to communicate even if the two are in different countries. It requires the use of both the internet and a computer. However, it's also the most expensive system, with the cost determined by the number of employees who need to use it. The main benefit of this system is that all its functions are accessible by computer via your company's business internet network.Similar to PBX, the VoIP system can be hosted. The hosted version offers the same advantages as the basic VoIP system, with less installation and maintenance involved for the business using it, since the service provider hosts the central telephone system.Pros and cons of VoIPProsConsA wide variety of devices allow increased accessibility for communication.A stable internet connection is required, limiting when and where you can use it.You can use the internet to easily communicate from anywhere around the world.Latency and bandwidth issues could create delayed or frozen communications.It's easily scalable to enable communications between more teams.Devices can be targeted for cyberattacks, but there are ways to protect yourself.Did you know? Using a business VPN is a great way to protect your VoIP phone systems from cyberattacks.What is the average cost of a business phone?The best business phone systems' monthly costs start at about $12 to $20 per user. For example, 8x8 has a service plan that charges just $12 per user, per month, while Ooma Office has a plan that starts at $19.99 per user, per month. You can learn more in our review of 8x8 and our Ooma review.Any service has varied costs, though, and business phones are no different. Some factors affect the cost of business phone lines more than others. The biggest factor is the number of lines. For larger businesses, bundled line services are an option. For smaller businesses, each new line is a multiplier on the monthly cost.The type of phone service also matters. Traditional landlines do not run at the same cost as VoIP services. Whether you can hold teleconferences and video conferences, store messages, and access other popular communication mechanisms will impact the price per line (or per user). Special features such as answering services, mobility services and extra support can also drive up the price of a business phone.Tip: You can replace your home phone line by using your internet network to connect alternative VoIP devices like a tablet, mobile phone or laptop computer.How often should you upgrade your phone system?For mobile phone systems, the general practice is to upgrade every two years. This prevents maintenance problems with mobile phones and ensures that the business is operating with up-to-date systems.This cycle can be pricey, so there are two other ways to determine the time for an upgrade. The first is functionality. In other words, if your phones are working fine, keep them. Don't upgrade until they start to show consistent problems. For many businesses, this can slow the average upgrade time to every five years.You might also decide to upgrade when a new feature will make a significant difference for your business operations. When cell phones became smartphones, they offered productivity benefits that many businesses ultimately adopted. The migration from 3G to 4G had a similar impact. Right now, 5G is becoming more available, and the increase in capabilities could prove beneficial for many businesses. Any major upgrade that will generate a clear return on investment is worthy of your attention. Image Credit: chainarong06/ShutterstockEduardo Vasconcellosbusiness.com Contributing WriterEduardo Vasconcellos is a veteran copywriter, creative content producer and marketing communications specialist with over two decades experience, able to take complex concepts and turn them into something simple and memorable. By focusing on customer psychology and product benefits, his specialty is crafting full marketing campaigns that follow industry best practices while authentically speaking to a customer’s need.TechnologySee More >Updated 12.22.21How Often Should You Upgrade Your Phone System?As innovation is advancing at a faster rate than ever before - how...Updated 09.20.2115 Top POS System FeaturesFind out which features to look for when you're shopping for a new... 09.05.18PowerShell: Everything You Need to KnowWhat you need to know to unlock Microsoft PowerShell's full... 06.19.14Benefits of VoIP Phone SystemsRead about all of the benefits a VoIP phone system provides for... 11.25.15International Calling Costs: Everything You Need to...All the details on international calling costs and how you can...
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Result 21
TitleBest business phone systems of 2022 | TechRadar
Urlhttps://www.techradar.com/uk/best/best-business-phone-system
DescriptionWe feature the best business phone systems make it simple and easy to set-up and manage a feature-rich phone system for employees in the office and working from home
Date19 Nov 2021
Organic Position21
H1Best business phone systems of 2022
H2
H31. RingCentral Office
2. Ooma Office
3. GoToConnect
4. Aircall
5. 8x8 X Series
6. Avaya OneCloud
7. Microsoft Teams Phone
H2WithAnchors
BodyBest business phone systems of 2022 By Brian Turner published 19 November 21 The best business phone systems are efficient in helping you achieves sales goals and build lasting business relationships with better communication. PRICE VERDICT REASONS TO BUY REASONS TO AVOID VERDICT REASONS TO BUY REASONS TO AVOID (Image credit: Getty Images) The best business phone systems make setting up and managing a corporate phone system a doddle. The very best business phone systems however, work for both employees in the office and those attending business duties remotely, since business is always on the go. Aside from flexibility and convenience, find out the other perks to owning an office phone system with our article: 7 reasons you still need a business phone system.The move to cloud services has revolutionized business phone systems, allowing small businesses to have access to telecoms features normally only available to enterprises. Powered by VoIP services using HD calling, these business phone systems have completely replaced legacy PBX systems for many businesses. Additionally, the rise in the use of business smartphones means these can also now be added to a modern cloud-based businesses phone system, employing BYOD (Bring Your Own Device) features though take note to apply Mobile Device Management (MDM) solutions for added security. The result is a feature-rich enterprise-grade solution which is available to any size business, small or large, and offers the flexibility to cater for office or home working.On top of all this, cloud-based phone systems offer unprecedented levels of software integrations and analytics, allowing you to maximize communications across your phone system. This also makes it easier to discover actionable insights into the customer journey and customer behavior, as well as making it simpler for sales and support to engage with customers.Here we feature the best business phone systems, both for the modern office as well as for remote workers. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. (Image credit: RingCentral)1. RingCentral Office. The best business phone system. Reasons to buy+Simple to use+Good compatibility+Many features+Advanced optionsRingCentral Office is an all-in-one cloud platform for calls, audio conferencing, online fax, and SMS. It's a powerful but flexible system that allows you to use most any mobile device to run as a softphone, and there's good compatibility with a range of existing PBX phone hardware.As expected, there is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing. It also offers HD voice and audioconferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing.The central contact center features omnichannel routing, CRM software integrations, agent management tools, as well as actionable analytics. There are also integrations available for a large number of apps, including SalesForce, Microsoft 365, Zoho, Zendesk, Oracle and more.Pricing depends on the number of users and number of features required, with the best deals available when there are more than two users. There are also option to include the developer network which allows access to APIs to make for a truly integration phone system.Read our full RingCentral Office review.(Image credit: Ooma Office)2. Ooma Office. Affordable business phone system. Reasons to buy+Easy to set up+Great value+Good functionalityOoma Office is an internet-based business phone service which aims to deliver a big business phone experience to small businesses.Ooma might not be overflowing with the kind of bells and whistles you might find with some VoIP services, but it presents itself as a solution for smaller firms with tighter budgets, and is positioned very well in this respect.There is a lot of functionality provided for a relatively modest outlay per user per month. There’s no fuss – you get all the features with that one subscription plan – and what’s more the system is easy to set up and get going with.Naturally, you don’t get everything compared to the feature-sets of the more costly rivals out there, and the most notable missing piece of the puzzle is a lack of CRM software integrations.Read our full Ooma Office review.(Image credit: GoToConnect)3. GoToConnect. The best for a wide range of telephony features. Reasons to buy+End-to-end encryption+Same features for each tier+CRM integrationReasons to avoid-Does not include cloud storageWith all of the VoIP solutions featured in this guide, there is a multitude of different features on offer, depending on the particular pricing plan that businesses decide to go for. What makes GoToConnect so impressive is the sheer number of features available, with the platform offering businesses more than 100 calling, collaboration, and mobile features and tools, as well as several video conferencing services.All of the general features, including custom call routing, team-based call distribution, as well as time-based and geolocation routing, are included, and customers also have access to personal meeting rooms.Advertising itself as a UCaaS solution, businesses don’t need to install any new equipment and GoToConnect will handle all maintenance and upgrades. That being said, the company does recommend that customers have a business-standard router, an Ethernet switch capable of Quality of Service, and a firewall configured to allow access to HTTP, HTTPS, and UDP traffic on their network.Interestingly, unlike most VoIP service providers, GoToConnect does not charge businesses more for additional features. Instead, the company’s pricing plan varies based on how many employees a business has. Prices range from $29.95 per user, per month for customers with between one and four users, to as little as $19.95 per user, per month for businesses with between 50 and 99 users. All pricing plans come with access to the majority of GoToConnect’s tools, and bespoke pricing plans are available for businesses with more than 100 members of staff.Among the available features are Cloud PBX, custom hold music, call management, advanced ring strategies, and one-click screen sharing. Of course, more features do mean a greater potential for things to go wrong, but GoToConnect also offers extensive email and call support should any issues arise.Read our full GoToConnect review(Image credit: Aircall)4. Aircall. VoIP call center and CRM solution. Reasons to buy+Strong focus on CRM+Easy call center setup+Lots of integrationsAircall is another cloud-hosted business phone system solution, which can be set up with just a few clicks. This then provides your business with a complete communications center solution for calls, video conferencing, and messaging from the web, desktop, or mobile. Aircall also makes it very easy to set up a call center in minutes, and so includes a wide range of CRM, help desk, and productivity functions to both support this, as well as improve how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there's an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to improve them.Because Aircall looks beyond Unified Communications and toward CRM solutions as well to better provide for sales and support teams, it also provides a large number of integrations, not least SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack. Pricing depends on the range of services required. However, note that a minimum of three users is required to operate this service.Read our full Aircall review.(Image credit: 8x8)5. 8x8 X Series. The phone system for small and medium business. Reasons to buy+Full-feature basic plan+Basic plan price competitiveReasons to avoid-Enterprise plans very expensiveThe 8x8 X Series cloud-powered business phone system offers a feature-packed bundle that means even with the most basic plan, you still have a comprehensive set of services as you'd expect with a ful-blown business PBX system.The starter tier, known as 8x8 Express offers a basic set of phone features that includes all aspects of call handling such as caller ID, call forwarding, call queues, and ring groups, as well as an advanced auto-attendant. Other features at this level include team messaging, voicemail, and voicemail transcriptions, as well as integration with Microsoft 365 and Google Workspace. The X Series X2 plan really stands out as being very accessible for small and medium businesses, offering almost everything they might require, with the sole omission of Interactive Voice Response (IVR), but otherwise delivering on most of the features they are likely to need. This is also a very price-competitive plan compared to rivals, though the enterprise plans may be another issue.Read our full 8x8 X Series review.(Image credit: Avaya)6. Avaya OneCloud. The cost-effective and scaleable VoIP suite. Reasons to buy+Strong suite of features+Scaleable Unified Communications+Configurable optionsAvaya OneCloud is the latest unified communications offering from Avaya, succeeding the previously successful IP Office platform and expanding its current Avaya IX Workplace and Contact Center range.The service aims to create a truly scaleable solution using whichever cloud solution you're most comfortable with. For small and medium-sized businesses that are happy to rely on third-party suppliers, Avaya OneCloud can easily run through a public cloud, meaning that you receive continuous service and don't have to concern yourself with software upgrades or IT buy-ins.For enterprise companies that already have a private or hybrid cloud service, a standard Avaya OneCloud can be setup, or else a customization solution according to needs under the OneCloud ReadyNow service. There's the option of setting up any required server hardware on premises, or else host it in one of Avaya's data centers.Of course, Avaya OneCloud is more than just calls, and as a unified communications solution it means integrating all communications channels into a single system. Avaya have a solid track record in their expanded VoIP and UC service provisions, and the sheer scalability of the OneCloud solution has to be attractive.Read our full Avaya Onecloud review.(Image credit: Microsoft)7. Microsoft Teams Phone. The best for businesses using Microsoft Teams. Reasons to buy+Robust integration with Microsoft 365+Strong mobile and desktop performanceReasons to avoid-Limited user capacityMicrosoft Teams Phone lets organizations make calls from any Windows, iOs, or Android device to anywhere in the world, leveraging the company’s cloud services to ensure high levels of reliability and good audio quality.Microsoft Teams Phone works out to be very affordable if subscribers are already paying for Microsoft 365. It includes a cloud-based phone system with advanced features such as call transfer, multi-level auto attendants, and call queues, as well as 24/7 customer support. The major drawback for users of Microsoft Teams Phone is that it comes with a participant limit, depending on the plan. This is 100 for the free version, and 300 for the normal subscriptions. Nevertheless, if that’s not an issue, then Microsoft Teams Phone represents great value for businesses that already use Microsoft 365. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. Brian Turner Brian has over 30 years publishing experience as a writer and editor across a range of computing and technology titles, and has been interviewed multiple times for BBC News and BBC Radio. His specialty on Techradar is Software as a Service (SaaS) applications, covering everything from office suites to IT service tools. He is also a science fiction and fantasy author, writing as Brian G Turner.
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  • onecloud
  • 8
  • 21
  • communication
  • 7
  • 21
  • based
  • 7
  • 21
  • integration
  • 7
  • 21
  • customer
  • 7
  • 21
  • reviewimage credit
  • 6
  • 21
  • range
  • 6
  • 21
  • center
  • 6
  • 21
  • include
  • 6
  • 21
  • full
  • 6
  • 21
  • reviewimage
  • 6
  • 21
  • pricing plan
  • 5
  • 21
  • avaya onecloud
  • 5
  • 21
  • team phone
  • 5
  • 21
  • cloud service
  • 4
  • 21
  • match requirement
  • 4
  • 21
  • microsoft 365
  • 4
  • 21
  • series
  • 4
  • 21
  • microsoft team
  • 4
  • 21
  • 8x8 series
  • 3
  • 21
  • microsoft team phone
  • 3
  • 21
  • voip service
  • 3
  • 21
  • cloud based
  • 3
  • 21
  • mobile device
  • 3
  • 21
  • sale support
  • 3
  • 21
  • find voip
  • 3
  • 21
  • 100 free
  • 3
  • 21
  • feature price
  • 3
  • 21
  • user month
  • 3
  • 21
  • call center
  • 3
  • 21
  • unified communication
  • 3
  • 21
  • 8x8
  • 3
  • 21
  • small medium
  • 3
  • 21
Result 22
TitleOffice Telephone Systems - PBX/SIP Systems | Panasonic Business
Urlhttps://business.panasonic.co.uk/communication-solutions/pbxsip-panasonic-communication-solutions/telephone-systems-panasonic-communication-solutions
DescriptionPanasonic has a range of office telephone systems tailored to your business needs, focusing on ease of use and superb audio quality. Click here for more
Date
Organic Position22
H1Telephone Systems
H2Case Studies
Sector solutions
Communication Systems for Businesses of all sizes
Phone systems benefits and features
Ideal systems for any industry
H3
H2WithAnchorsCase Studies
Sector solutions
Communication Systems for Businesses of all sizes
Phone systems benefits and features
Ideal systems for any industry
BodyTelephone Systems Communication Systems for Businesses of all sizes. Panasonic business communication systems offer the flexibility required by any business today. Ultimately flexible and reliable, they are capable of being configured to meet the needs of any organisation from a one-site organisation expecting to grow and needing a system with the flexibility to handle increasing demand, to a multi-site company needing efficient communication options across locations and/or time zones. Our telephone system range covers a broad variety of office communication products, from simple digital systems with traditional desk based handsets, to advanced IP based network communications platforms for large organisations based in multiple locations. Phone systems benefits and features. Panasonic offer a telephone system range that includes IP Phone Systems, Hybrid Phone Systems and Analogue Systems which are easy to set up, and offer flexibility and manageability making them the ideal telephone system solution for your business. The range of IP PBX systems combines advantages from traditional telephone communications with IP technology, offering feature-rich functionality and the ability to handle all of your communication needs. Panasonic IP systems centralise the management of communications meaning that costs can be reduced and efficiency improved. The Panasonic analogue systems allow you to migrate to IP functionality gradually, which can be useful when managing your budget. Offering flexible call management and a varied terminal line-up, this telephone system is the perfect solution for wireless communication needs. Loaded with advanced applications and features, the hybrid digital systems we offer include an industry-leading mix of reliable PBX products coupled with IP technology, providing an efficient and flexible range of wired and wireless communications systems. Ideal systems for any industry. Our business telephone systems are suitable for a number of industry sectors, including healthcare, sales, education and public administration. Accurate and enhanced routing options coupled with flexible integrations with computers make our telephone systems flexible. With powerful and adaptable features they can provide you with everything you require to maintain contacts and manage current and prospective clients whether you are a manufacturing, distributing, finance, education or public service organisation, provide professional services or are in sales and marketing.    If you’d like to find out more about individual products in our Telephone Systems range, please select from the options below. Alternatively if you would like to talk to a Panasonic representative, simply click on the contact button below. Want to talk to Panasonic? Contact sales Hybrid phone systemsOur range of hybrid IP PBXs combine the advantages of traditional telecommunications with the convergence of IP technology, offering feature-rich functionality and …Learn moreAnalogue systems The analogue phone system range from Panasonic brings a host of advanced features for efficient, flexible call management for business. Fully configured, but also …Learn more Please Select Communication Platforms Telephone systems System Handsets Applications Technology Warranty & Service Share Contact Contact Sales
Topics
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  • Position
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  • 11
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  • 22
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  • 6
  • 22
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  • 6
  • 22
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  • 22
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  • 5
  • 22
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  • 5
  • 22
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  • 5
  • 22
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  • 22
  • analogue
  • 4
  • 22
  • offer
  • 4
  • 22
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  • 4
  • 22
  • technology
  • 4
  • 22
  • sale
  • 4
  • 22
  • telephone system range
  • 3
  • 22
  • communication system
  • 3
  • 22
  • ip technology
  • 3
  • 22
  • flexibility
  • 3
  • 22
  • efficient
  • 3
  • 22
  • option
  • 3
  • 22
  • product
  • 3
  • 22
  • traditional
  • 3
  • 22
  • based
  • 3
  • 22
  • advanced
  • 3
  • 22
  • pbx
  • 3
  • 22
  • offering
  • 3
  • 22
  • functionality
  • 3
  • 22
  • management
  • 3
  • 22
  • industry
  • 3
  • 22
  • service
  • 3
  • 22
Result 23
TitleHere's what you get with Teams Phone - Microsoft Teams | Microsoft Docs
Urlhttps://docs.microsoft.com/en-us/microsoftteams/here-s-what-you-get-with-phone-system
DescriptionLearn about the features, availability, and how to plan and set up Microsoft Teams Phone System for your business
Date1 Dec 2021
Organic Position23
H1Here's what you get with Teams Phone
H2Teams Phone features
Availability in GCC High and DoD clouds
Related topics
Feedback
H3
H2WithAnchorsTeams Phone features
Availability in GCC High and DoD clouds
Related topics
Feedback
BodyHere's what you get with Teams Phone Article 12/01/2021 6 minutes to read C l v c D +14 Applies to: Microsoft Teams Is this page helpful? Thank you. This article describes Teams Phone features. For more information about using Teams Phone as your Private Branch Exchange (PBX) replacement, and options for connecting to the Public Switched Telephone Network (PSTN), see What is Teams Phone. Clients are available for PC, Mac, and mobile, which provides features on devices from tablets and mobile phones to PCs and desktop IP phones. For more information, see Get clients for Microsoft Teams. Note For details about Teams phone systems on different platforms, see Teams features by platform. To use Teams Phone features, your organization must have a Phone System license. For more information about licensing, see Microsoft Teams add-on licensing. Be aware that most features require you to assign the Phone System license and ensure that users are "voice enabled." To assign the license, use the Set-CsUser cmdlet and set the enterprisevoiceenabled parameter to $true. A few features, such as cloud auto attendant, do not require a user to be voice enabled. Exceptions are called out in the table below. Teams Phone features. Teams Phone provides the following features. Teams Phone feature Description Cloud auto attendants Lets you create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization. Note that users do not need to be voice enabled to receive calls from the auto attendant. Cloud call queues Lets you configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on. Note that users do need to be voice enabled to receive calls from a call queue. Music on hold Plays default music defined by the service when an external call from the Public Switched Telephone Network (PSTN) is placed on hold. This feature works for one-to-one PSTN-to-Teams calls in addition to calls made to a call queue. This feature provides on-hold notification parity with other platforms. This feature is configurable by the administrator but currently only via PowerShell. Hold music is also not supported in consultative transfer of a PSTN call. For more information, see Music on hold. Call answer/initiate (by name and number) Lets users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Call forwarding options and simultaneous ring Lets users set up forwarding rules so calls can go with them anywhere, or calls can be forwarded to colleagues or to voicemail. Group call pickup and forward to group Lets users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable. Less disruptive to recipients than other forms of call sharing (such as call forwarding or simultaneous ringing) because users can configure how they want to be notified of an incoming shared call. Transfer a call and consultative transfer Lets users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone. Note that users do not need to be voice enabled to receive transferred calls from another user. Transfer to voicemail mid call* Lets users transfer to voicemail during a call. Call park and retrieve Lets users place a call on hold in the Teams service in the cloud. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call. Call phone number from search Lets users place a call from the search box by using the /call command and specifying a name or a number. Caller ID Calls from inside the company display a detailed caller ID that pulls information from the corporate directory, showing picture ID and job title instead of just a phone number. For calls from external phone numbers, the caller ID as provided by the phone service provider is displayed. If the external phone numbers are secondary numbers in the corporate directory, then the information from the corporate directory will be displayed. Device switching Lets users play a call or meeting on another HID device that is connected to Teams; for example, switching from their PC speakers to a headset. Presence-based call routing Controls inbound communications with presence, enabling the user to block all incoming communication except from those specifically indicated. Integrated dial pad Lets users dial by name or by number anywhere in the search bar and in the dial pad, speeding up the process of making outbound calls. Federated calling Lets users securely connect, communicate, and collaborate with users in federated tenants. Make and receive a video call If the user's account is enabled for video calls, the user can make face-to-face video calls with their contacts. All they need is a camera, their computer’s speakers and microphone. Users can also use a headset if their computer doesn’t have a built-in audio device. Cloud Voicemail When a user receives a voicemail, it is delivered to their Exchange mailbox as an email with the voicemail message as an attachment. Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications. Support for voicemail transcription has been added as of March 2017 and is enabled by default for all organizations and users. Note that users do not need a Phone System license, nor do they need to be voice enabled to use Cloud Voicemail features. Cloud Voicemail user settings Lets users configure their client settings for voicemail greetings, call answering rules, and greeting language, including out-of-office greetings. Note that users do not need a Phone System license, nor do they need to be voice enabled to use Cloud Voicemail features. Secondary ringer Users with multiple speaker devices connected to their PC can choose to set a secondary device to ring in addition to their default speaker. For example, a user with a headset connected to the PC and desk speakers can choose to have both headset and desk speakers ring when a call comes in so that they don’t miss a call. Distinctive ring alerts (Teams only) Lets users choose separate ringtones for normal calls, forwarded calls, and delegated calls so they can distinguish the type of call. Shared Line Appearance Lets users share their phone line so that another user can make and receive calls on their behalf. Busy on Busy (Teams only) A calling policy that lets you configure how incoming calls are handled when a user is: in a call in a conferencehas a call placed on hold. The caller will receive one of the following responses: hear a busy signal when the callee is on the phone will be routed accordingly to the user's unanswered settings. One option lets the caller leave a voicemail for the user who is already on a call. The callee gets a missed call notification but isn't able to answer incoming calls. This feature is disabled by default, but can be turned on by the tenant admin. Call blocking Lets users add (PSTN) phone numbers to a blocked list so that the next call from that number is blocked from ringing the user. Common Area Phones A common area phone is typically placed in an area like a lobby or conference room making it available to multiple people. Common area phones are set up as devices rather than users, and can automatically sign into a network. Media bypass support (for Teams Direct Routing only) For better performance, media is kept between the Session Border Controller (SBC) and the client instead of sending it through the Teams Phone. Availability in GCC High and DoD clouds. The following capabilities are not yet available in GCC High and DoD Clouds. Call settings for secondary ringer, voicemail, and enhanced delegation Transfer to voicemail mid call Call phone number from search bar Music on hold Azure AD reverse number lookup Related topics. What is Teams Phone Cloud voice in Microsoft Teams Set up Teams Phone Which Calling Plan is right for you? Monitor and manage call quality Microsoft Teams add-on licensing Pricing for Teams Phone Teams for Virtualized Desktop Infrastructure with callings and meetings Feedback. Submit and view feedback for This product This page View all page feedback
Topics
  • Topic
  • Tf
  • Position
  • call
  • 68
  • 23
  • user
  • 43
  • 23
  • phone
  • 35
  • 23
  • team
  • 28
  • 23
  • let
  • 18
  • 23
  • feature
  • 16
  • 23
  • let user
  • 14
  • 23
  • voicemail
  • 14
  • 23
  • team phone
  • 13
  • 23
  • number
  • 13
  • 23
  • cloud
  • 11
  • 23
  • hold
  • 10
  • 23
  • pstn
  • 9
  • 23
  • enabled
  • 9
  • 23
  • transfer
  • 9
  • 23
  • device
  • 8
  • 23
  • voice
  • 8
  • 23
  • voice enabled
  • 7
  • 23
  • phone number
  • 7
  • 23
  • speaker
  • 7
  • 23
  • set
  • 7
  • 23
  • information
  • 6
  • 23
  • pc
  • 6
  • 23
  • note
  • 6
  • 23
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  • 6
  • 23
  • caller
  • 6
  • 23
  • receive
  • 6
  • 23
  • music
  • 6
  • 23
  • team phone feature
  • 5
  • 23
  • user voice enabled
  • 5
  • 23
  • microsoft team
  • 5
  • 23
  • phone feature
  • 5
  • 23
  • phone system
  • 5
  • 23
  • user voice
  • 5
  • 23
  • note user
  • 5
  • 23
  • call call
  • 5
  • 23
  • microsoft
  • 5
  • 23
  • client
  • 5
  • 23
  • license
  • 5
  • 23
  • search
  • 5
  • 23
  • incoming
  • 5
  • 23
  • phone system license
  • 4
  • 23
  • system license
  • 4
  • 23
  • transfer call
  • 4
  • 23
  • call queue
  • 4
  • 23
  • music hold
  • 4
  • 23
  • cloud voicemail
  • 4
  • 23
  • area
  • 4
  • 23
  • note user voice
  • 3
  • 23
  • voice enabled receive
  • 3
  • 23
  • common area phone
  • 3
  • 23
  • auto attendant
  • 3
  • 23
  • enabled receive
  • 3
  • 23
  • receive call
  • 3
  • 23
  • cloud call
  • 3
  • 23
  • incoming call
  • 3
  • 23
  • user transfer
  • 3
  • 23
  • call user
  • 3
  • 23
  • transfer voicemail
  • 3
  • 23
  • number search
  • 3
  • 23
  • caller id
  • 3
  • 23
  • corporate directory
  • 3
  • 23
  • video call
  • 3
  • 23
  • voicemail user
  • 3
  • 23
  • common area
  • 3
  • 23
  • area phone
  • 3
  • 23
Result 24
Title10 VoIP features that can benefit your small business - TechRepublic
Urlhttps://www.techrepublic.com/blog/10-things/10-voip-features-that-can-benefit-your-small-business/
DescriptionVoIP services offer functionality that many small businesses overlook. Take a look at this list to make sure you aren't missing out
Date8 Jul 2013
Organic Position24
H110 VoIP features that can benefit your small business
H21: Door phone entry buzzer integration
2: Find me/follow me call routing
3: Voicemail to email transcription
4: Music on hold
5: Bandwidth utilization and inbound/outbound call detail reports
6: Call screening
7: Coaching tools
8: Auto attendant
9: Conferencing
10: Do not disturb
Also read
Editor's Picks
H3About the author
TechRepublic Premium: The best IT policies, templates, and tools, for today and tomorrow
The best programming languages to learn in 2022
Check for Log4j vulnerabilities with this simple-to-use script
TasksBoard is the kanban interface for Google Tasks you've been waiting for
Paging Zefram Cochrane: Humans have figured out how to make a warp bubble
2022 tech conferences and events to add to your calendar
Join Discussion
H2WithAnchors1: Door phone entry buzzer integration
2: Find me/follow me call routing
3: Voicemail to email transcription
4: Music on hold
5: Bandwidth utilization and inbound/outbound call detail reports
6: Call screening
7: Coaching tools
8: Auto attendant
9: Conferencing
10: Do not disturb
Also read
Editor's Picks
Body10 VoIP features that can benefit your small business by Guest Contributor in 10 Things , in After Hours on July 8, 2013, 8:39 AM PST VoIP services offer functionality that many small businesses overlook. Take a look at this list to make sure you aren't missing out. Many small businesses today are making the switch over to VoIP business phone systems. There are plenty of advantages to using such a service, but a lot of small business owners are overlooking some of the most valuable features. Beyond options like voicemail, call waiting, toll free numbers, call forwarding, and remote operation, you'll find a host of other features that can help your small business. 1: Door phone entry buzzer integration. This feature allows you to integrate an analog door phone so that you can have a two-way call with visitors and then unlock the door from your phone if you deem them worthy. A great way to upgrade the security of your building. 2: Find me/follow me call routing. Mobile workers will appreciate this feature. Find me/follow me call routing allows you to create a list of numbers where you can be found before the call gets pushed to voicemail. So, for example, you might have your office phone ring twice, but on the third ring, your cell phone starts to ring, and then on the fifth, your home phone. If the list is exhausted, the caller gets sent to voicemail. 3: Voicemail to email transcription. Voicemail to email transcription transcribes your voicemail messages to text and sends them to a preferred email. You don't have to worry about furiously scribbling names, numbers, and addresses. Take your time and read them in your email at your leisure. This also allows you to file, organize, delete, and search all your voicemails in a way that would otherwise be impossible. 4: Music on hold. If your company often has to put callers on hold, this feature is a necessity. Do not subject your callers to terrible elevator music -- or worse, silence. This feature allows you to choose what your callers listen to as they wait. (Tip: You can't go wrong with Journey.) 5: Bandwidth utilization and inbound/outbound call detail reports. Data! As a business, data tracking is essential to figure out where to direct your company's time and energy. A managed, cloud-based VoIP service can provide bandwidth utilization information that allows you to view data usage over a period of time. Inbound and outbound call detail reports let you view details of your company's call history, including rate centers, duration, originator, destination, and cost. 6: Call screening. Call screening is an often-forgotten feature of the VoIP business world that can come in handy. It allows you to look at a number on the caller ID and choose how to treat it. For example, if your spouse is calling, you can redirect the number to your cell phone. Or if it's a caller that keeps trying to sell you energy supplements, you can disconnect them. 7: Coaching tools. Instead of giving your employees advice after they've hung up the phone, give them advice while they're on the call. Two features can help you train and monitor your employees' on-phone performance: barge and whisper. Barge allows you to listen to a conversation between an employee and a client without interrupting. You can alert them -- or decide not to. Whisper allows you to provide advice, tips, and information to your employees while they are on the phone with a client without the client being aware. 8: Auto attendant. An auto attendant is one of the hidden gems of premium VoIP services. This feature allows callers to interact with a menu to choose an appropriate extension. Your business will suddenly seem more professional and impressive. It's like having an electronic receptionist! 9: Conferencing. Most people know about conferencing with VoIP services, but not everyone takes advantage of all the features that might come with it. Often, you can set up a conference floor monitor. This allows you to manage invitations, "hand-raises," muting individuals, etc. Online conferences can get messy and confusing if not managed correctly, so this is a great tool to learn how to use. 10: Do not disturb. This feature does exactly what its name implies: leaves you undisturbed.  You can turn it on to temporarily stop incoming calls to your phone. This becomes especially useful during conferences, lunches, and meetings. Best of all, you can program it so that it does not just ignore callers, but directs them toward voicemail or another destination of your choice. About the author. Amber Newman is a marketing professional with many years of experience in business-to-business software, including VoIP and business phone systems. She is currently working for ShoreTel, providing marketing services for its Sky product. Also read. IT Innovation for Small Businesses (ZDNet special report page) Executive's guide to IT innovation in small businesses (free ebook) Automatically sign up for TechRepublic's 10 Things newsletter! Editor's Picks . TechRepublic Premium: The best IT policies, templates, and tools, for today and tomorrow. The best programming languages to learn in 2022. Check for Log4j vulnerabilities with this simple-to-use script. TasksBoard is the kanban interface for Google Tasks you've been waiting for. Paging Zefram Cochrane: Humans have figured out how to make a warp bubble. 2022 tech conferences and events to add to your calendar. Comment and share: 10 VoIP features that can benefit your small business Related Topics: After Hours Innovation Hardware Tech & Work After Hours on ZDNet Show Comments Hide Comments LOG IN TO COMMENT My Profile Log out | Commenting FAQs | Community Guidelines Join Discussion. LOG IN TO COMMENT Add your Comment
Topics
  • Topic
  • Tf
  • Position
  • business
  • 18
  • 24
  • phone
  • 16
  • 24
  • call
  • 16
  • 24
  • feature
  • 13
  • 24
  • voicemail
  • 10
  • 24
  • small business
  • 9
  • 24
  • voip
  • 9
  • 24
  • small
  • 8
  • 24
  • caller
  • 8
  • 24
  • service
  • 6
  • 24
  • comment
  • 6
  • 24
  • door phone
  • 5
  • 24
  • employee
  • 5
  • 24
  • 10
  • 5
  • 24
  • number
  • 5
  • 24
  • voip service
  • 4
  • 24
  • find
  • 4
  • 24
  • door
  • 4
  • 24
  • email
  • 4
  • 24
  • conference
  • 4
  • 24
  • voip business
  • 3
  • 24
  • list
  • 3
  • 24
  • ring
  • 3
  • 24
  • time
  • 3
  • 24
  • company
  • 3
  • 24
  • choose
  • 3
  • 24
  • detail
  • 3
  • 24
  • report
  • 3
  • 24
  • data
  • 3
  • 24
  • tool
  • 3
  • 24
  • advice
  • 3
  • 24
  • client
  • 3
  • 24
  • innovation
  • 3
  • 24
  • log
  • 3
  • 24
Result 25
TitleBusiness Phone System Features – Cloud PBX, Team Collaboration, VoIP Phones, and Online | RingCentral
Urlhttps://www.ringcentral.co.uk/office/phone-system-features.html
DescriptionChoose a business phone system with premium features and without the extra cost. RingCentral features are perfect for businesses of all types and sizes
Date
Organic Position25
H1Everything you need to run your business in one robust and reliable cloud communications solution
H2
H3
H2WithAnchors
BodyEverything you need to run your business in one robust and reliable cloud communications solution. Cloud Phone Video Message Security Analytics RingCentral App Calling and Mobility Our calling features have been designed to give you a flexible, mobile, and powerful cloud phone system. Choose from a variety of available phone numbers, install our apps on your desktop computer, smartphone, or tablet, and improve communications with call forwarding, Call Flip, and more. Local numbers Establish a local presence by choosing from more than 200 available area codes. Direct customer calls to a single number, assign additional numbers to call queues and users, and take advantage of all the features that a cloud-based business phone system has to offer. Learn more Freephone and vanity numbers A freephone number gives your business instant credibility and provides your customers with easy access to your company. Choose from 800, 808, or vanity numbers. Learn more Extensions Extensions create a flexible structure that links employees at local and satellite offices, wherever they are. Edit, add, or remove extensions anytime. Learn more Presence and head-up display Whether you are using your desk phone, the mobile app, or a softphone, your colleagues can now easily see your presence status—Available, Invisible or Do Not Disturb. Easy to configure and manage, presence is only available through RingCentral. Learn more Call delegation Call Delegation is a visual, easy way for admin assistants who are placing calls on behalf of executives to manage a high volume of call transfers. It also simplifies the call experience for executives. Learn more Call screening Take complete control over who can reach your company. Take calls from particular callers, block specific numbers, and send others directly to voicemail. Learn more Call forwarding Always be in the right place at the right time to take calls. Call forwarding is completely transparent to the caller and makes it possible for your company to be on call 24 hours a day. Learn more Call Flip With Call Flip, you can simply move an ongoing call between your desk phone, mobile phone, or softphone. Call Flip is easy to set up and offers convenience and flexibility for call handling. Learn more Call Park Parking a call allows you to hold calls in a virtual location and retrieve them from any desk phone in your system. Learn more RingOut® RingOut enables one-touch calling from any phone or internet-enabled computer. Learn more Intercom With intercom, you can make announcements via desk phones to colleagues across all your office locations. Learn more Paging Paging lets you make real-time, one-way announcements to multiple desk phones and overhead paging devices. Learn more Shared lines Share one phone number across multiple phones, and answer calls from any phone. Learn more Answering rules Give your business phone system the flexibility to work according to any hours of operation schedule. Based on a range of options, answering rules can route calls for your company’s main number as well as for individual extensions and mailboxes. Learn more Internet fax Send and receive faxes from your computer, mobile device, Microsoft Outlook®, cloud storage providers (such as Dropbox™), and more. Learn more Voicemail-to-email Voicemail-to-email sends voicemail messages in emails so you can listen to them on the go. Learn more Visual voicemail Visual voicemail allows you to easily manage voicemails in your online account, on your PC or Mac, and even on your mobile device with the RingCentral app. Learn more Phones accessories, devices, and service Our cloud phone service offers widespread business support as it can be easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates smoothly with your preferred device. Learn more Show more features Administration Provision, manage, and gain insights anywhere with advanced administrative and analytics tools. Initiate instant employee moves, adds, and changes, even when you’re on the go. Simplify multi-site and number management and get a visual view of your IVR for easier editing. Cloud PBX The RingCentral cloud phone solution for your business revolutionises your office phone system administration, call management, and user and caller experience with multiple business features, including integrations with your essential apps. All this at a fraction of the cost of outdated PBX hardware. Learn more Greetings Use greetings to establish your brand and enhance your company's image. Learn more Multi-level IVR Expand your automated attendant with a flexible phone menu that connects to your employees with self-service access. Learn more Music on hold Keep callers entertained and informed with music and messages while they're on hold. Learn more Dial-by-name directory The RingCentral dial-by-name directory gives your business phone system the feel and functionality of a system run by a Fortune 500 company. Learn more Number porting Number porting allows you to easily transfer an existing phone number to your RingCentral account in a few steps. Learn more Multi-site management Our multi-site support feature gives you the flexibility to manage and support your branch offices based on their unique operational needs. Learn more Call monitoring Call monitoring is an effective business tool to improve employee performance and productivity. Authorised users can listen in on employee calls with clients to monitor the conversation, provide coaching, and facilitate discussion. Learn more Call logs RingCentral call logs keep a complete record of all your inbound and outbound calls and faxes. View the name of the caller, the number, or extension dialed, as well as the time, date, and duration of the call. Learn more Automatic call recording Set your RingCentral phone system to automatically record inbound and outbound calls for individual users or inbound calls for departments. You can easily play back and download recordings anytime—or turn off the recording feature at your convenience. Learn more Audit Trail Easily track changes made by users and admins within your phone system. Audit Trail provides a searchable account history of phone system changes and empowers admins to resolve issues using self-serve tools and simplifies managing large enterprise phone systems. Learn more Hot desking Hot desking allows users to log in to shared phones to access their own RingCentral extensions, voicemail and greetings, and other features. So employees can stay connected and productive regardless of their office location. Learn more Caller ID RingCentral gives you the flexibility to manage both your incoming and outgoing caller IDs. You can also choose to displays your business name when making calls. Learn more Directory listing Directory listings increase your company's visibility by publishing your business details for free in local and national directories. Learn more Show more features International RingCentral offers extensive coverage with full service in over 40 countries and inbound virtual numbers in 100+ countries. Eliminate the cost and complexity of managing multiple disparate phone systems and benefit from simplified number management and international device shipping. RingCentral Global MVPTM Simplify the management of your RingCentral phone system across global offices. Connect your global workforce and streamline communications with one cloud-based phone system. Learn more International calling Benefit from free extension-to-extension calling within global offices and cost-effective local calling plans. Learn more International numbers Expand your virtual global presence with international inbound numbers in over 70 countries. Available with geographic or toll-free numbers, you can set up your local caller ID and route incoming calls to any device without the high cost. Learn more Video Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral MVP™. Video conferencing Enjoy unlimited video conference calls with up to 200 people in a meeting worldwide. Boost your team efficiency with one-click screen sharing from your desktop, mobile, applications, websites, files, and more. Learn more Audio conferencing Get connected instantly with up to 1,000 people in an audio conference call with local dial-in support. Learn more Cloud telepresence RingCentral Rooms™ lets you instantly connect and collaborate with on any device, with just one tap of the system, from any sized conference room. Learn more Message Work better together with team messaging, file sharing, tasks, and more. Team collaboration RingCentral makes team collaboration better, faster, and more productive. Gone are the days when you have to work through an email thread from multiple team members or spend hours searching your inbox for a file attached to an email. Learn more Message alerts Get instant notifications for voice and fax messages via email, and the RingCentral desktop and mobile apps. Learn more Security Stay connected during outages and network attacks with a system fortified by seven layers of security. Secure VoIP service RingCentral provides secure, reliable VoIP service that empowers your workforce to make and receive calls anywhere internet access is available. Learn more Single Sign-on Users can log in to RingCentral automatically with their corporate credentials. Reduce the IT cost of assisting in users' password recovery and benefit from a central authentication point that securely accesses your RingCentral service from any device. Learn more Data centre overview RingCentral has 17 data centres across four regions, with enterprise-grade quality of service, compliance, security, and reliability. Our global cloud infrastructure has more than 45 direct peering connections with Tier 1 international carriers and over 200 ISPs. Learn more Roles and permissions Enable your admins to assign roles to users and grant permissions to access the RingCentral phone system. Gain the flexibility to select or define roles to help speed up the onboarding process and enforce your company's security policy. Learn more Analytics Gain in-depth insights in real time with our advanced call management system and analytics. Customise your own dashboards with 30+ pre-built KPIs and pull in-depth QoS reports for a complete view of system-wide quality and instant troubleshooting. Analytics portal The Analytics Portal consolidates existing reporting tools such as Quality of Service Reports, Live Reports, and Meetings Dashboard into one easy-to-use experience with faster performance, 30+ new metrics, endpoint reporting, and data visualisations. Learn more Performance reports Get up-to-the-hour reporting for a wide variety of call metrics. Performance Reports supports 30+ pre-built KPIs, such as number of missed calls with voicemail, average speed of answer, and number of refused calls. Learn more QoS reports Your local network, your internet connection, and your router devices all contribute to overall call quality. RingCentral offers tools to help you check your connections and configure the Quality of Service (QoS) settings of your routers. Learn more Live reports Live Reports provides easy-to-understand dashboards that include helpful information on agent performance and the overall customer service experience. Learn more Download RingCentral App Get quick and easy access to all your RingCentral services with the RingCentral app for mobile and desktop. Seamlessly transition between phone calls, video meetings, and team chats, making you and your team more connected, focused, and productive. Learn more Get started today Thank you for your interest in RingCentral A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call +44 (0)800 098 8136. Close X
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Result 26
TitleBest Business Phone Systems You Should Consider Using
Urlhttps://neilpatel.com/blog/best-business-phone-systems/
DescriptionMy top pick for the best business phone system is Nextiva. ... As Matt explained, Follow Me features are a big step up from simple call forwarding.
Date
Organic Position26
H1
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H3
H2WithAnchors
Body
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Title8 Best Small Business Phone Systems for 2022 | GetVoIP
Urlhttps://getvoip.com/blog/2019/08/27/office-phone-systems/
DescriptionWith numerous business phone systems on the market today, it can be tough to choose the right one for small business. Here, we break down what you need to know to find the best business phone system
Date30 Dec 2021
Organic Position27
H18 Best Office Phone Systems for Small Business for 2022
H2What is VoIP?
How Office Phone Systems Benefit Your Customers
How Business VoIP Phone Systems Impact Your Bottom Line
8 Best Business Phone System Providers
What Are Customer Interactions & How to Deliver Them
Choose a Business Phone System that Meets Employee Needs
The Cause and Cost of Bad Customer Experiences
Upgrading Your Office Phone System is Essential
Office Phone Systems for SMBs FAQs
H31. RingCentral
2. Nextiva
3. GoToConnect
4. 8×8, Inc
5. Dialpad
6. Vonage Business
7. Ooma
8. Avaya
What Are “Daily Details?”
How to Deliver “Daily Details”
Methods to Meet Employee Needs
Make Employee Connections With Conference Calling
Bad Customer Experience Examples
Bad Customer and Employee Experience Statistics
The Impact of Bad Experiences on Business
H2WithAnchorsWhat is VoIP?
How Office Phone Systems Benefit Your Customers
How Business VoIP Phone Systems Impact Your Bottom Line
8 Best Business Phone System Providers
What Are Customer Interactions & How to Deliver Them
Choose a Business Phone System that Meets Employee Needs
The Cause and Cost of Bad Customer Experiences
Upgrading Your Office Phone System is Essential
Office Phone Systems for SMBs FAQs
Body8 Best Office Phone Systems for Small Business for 2022 Featured In In this mega guide, we break down what you need to know about the best VoIP phone solution. With numerous phone systems on the market, it can be tough to choose the right one. Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them effectively. Full of helpful information, this guide cuts through all the useless noise online. We want you to get straight to the best VoIP phone services in the industry today. Choose a VoIP phone solution that will improve call quality and overall customer service. The goal is to find the right VoIP system that adds real value to your business, teams, and customers.     Table of Contents:   What is VoIP? How Office Phone Systems Benefit Your Customers How Business VoIP Phone Systems Impact Your Bottom Line 8 Best Business Phone System Providers What Are Customer Interactions & How to Deliver Them Choose a Business Phone System that Meets Employee Needs The Cause and Cost of Bad Customer Experiences Upgrading Your Office Phone System is Essential Office Phone System FAQs     What is VoIP?   VoIP is an office phone for a business. It is an acronym that stands for Voice over Internet Protocol. It is a phone service that uses your internet connection to make and receive calls. It also offers more communication functionality and options for your business to use. It gives you the flexibility to conduct your work from anywhere, and on any device. No longer will you need to stay close to your analog desk phone to receive customer calls, or communicate with a colleague. You have the freedom to roam.  As long as you have a working internet connection, you can communicate with customers. IP phone systems allow you to take business calls from your smartphone when you’re on the go. Use your mobile devices and VoIP to transform your workplace. You can make it a virtual office when using a VoIP solution.   How Office Phone Systems Benefit Your Customers.   As customer expectations are high, you need to deliver what they need, and VoIP can help you. There are a variety of common qualities necessary to provide excellent service. The traditional ways no longer work because your customers want more. They crave a premium experience from businesses they patronize. With a modern phone system for your business, you can serve them even better. To address customer needs, you must incorporate the following into the buyer’s journey. (See below) Strong communication connections Rapid responses to voicemail messages Quick retrieval of customer information A willingness to help and support Provide convenience, features, and options Ability to chat with a human online or onsite Multiple customer service channels These are only a few of the ways your business can meet the standards of today’s customers. For your business to gain happy customers, you have to have a system that will help you. Even small businesses can increase their experience by using a high-quality business phone system. Customers want comfortable, quick, useful, and seamless experiences. Each customer has a picture of what exceptional service looks like in their minds. If you do not have an understanding of what this entails for each customer, it will cause frustration. Customers are only moments away from a fiery tweet because they typically call in from their mobile phones. How you communicate with customers is vital to the survival of your business. Choose a reliable phone system for your office, so your customers can always reach you. In the event of inclement weather, you can route calls to your cell phone, too.   How Business VoIP Phone Systems Impact Your Bottom Line.   The phone service provider you choose impacts customer satisfaction and buying decisions. Unfortunately, some businesses fail to realize just how much each interaction matters. It is the build-up of customer interactions that create experiences. Moreover, it is all the small interactions that consist of  “daily details.” As your team interacts with customers every day, the methods they use need to run smoothly. The tools they use to communicate cannot be the reason poor service occurs. Even if your office has a PBX, you can equip it with a reliable cloud phone system, too. Whether you’re using popular tools from Microsoft or Google, be sure to always take into account if these tools are useful, such as messaging platforms, SMS, emails, and phone system capabilities. Consider their quality and if the tools you use are performing at a top-notch level. Interactions and tools affect the customer’s overall experience with your business. Popular IP PBX systems can be retrofitted with high-performance VoIP solutions, especially if it’s Avaya, Cisco, or Polycom. SIP Trunks provide the backbone of cloud PBX voice communication. If your current business phone system does not serve you, it’s time for a switch. You need a system that supports the experiences you provide, and the service you expect. Your business needs VoIP.   8 Best Business Phone System Providers.   Whether you’re searching for the best office phone for a small business or large enterprise, you should be communicating with your customers and employees on a higher level. Switch out your old telephone system for one of the best business VoIP providers. Use the reasons why making a switch is important to your business needs. Are you looking for a call center-friendly system? Or, do you want more or less control over how your business service works? What you decide will impact the type of VoIP system your business requires. Here are a few systems to consider when reviewing the providers in this article: PBX (Private Branch Exchange) – Used to communicate internally (within the company) and externally (with the outside world). It is a private telephone network. PBXs often handle internal phone extensions and call management. Virtual PBX – Used to provide businesses of all sizes PBX technology to manage phone tasks within offices and departments. SIP Trunking – A Session Initiation Protocol (SIP) Trunk is used for multiple real-time applications like voice and video applications. Data is sent and received via a SIP client. PSTN (Public switched telephone network) A PTSN is the infrastructure and services for public telecommunication.  It is a public telephone network. Below are five of the best business VoIP service providers. Choose from the best of the best to enhance your business communication and customer service experiences.     1. RingCentral.     RingCentral’s phone system combines voice, video, conferencing, and team messaging into one unified and seamless communication system. One of the first companies to enter the VoIP space, RingCentral is known for its innovative and cutting-edge technology which is integrated into a secure, one-stop, cloud-hosted communication solution. RingCentral’s team collaboration features such as real-time messaging, video calling, screen share, and file sharing allow users to communicate and collaborate from anywhere, which means greater productivity and efficiency. RingCentral also offers top-of-the-line international video conferencing which allows companies to conduct face-to-face meetings (with screen sharing) while vastly reducing travel expenses. RingCentral pricing starts at $19.99 monthly per user for their “Essentials” plan which allows for up to 20 users.  For more than 20 users you can choose from their “Standard” plan at $24.99 monthly per user or their “Premium” or “Ultimate” plans which offer advanced features such as automatic call recording, single sign-on, and CRM integrations. Learn more about RingCentral’s plans and pricing here.     2. Nextiva.     The Nextiva platform, like other Grasshopper alternatives, unifies your business communication. Its VoIP phone service and features turn prospects into loyal customers. A dependable VoIP system, many businesses choose to rely on Nextiva to conduct business activities inside and outside the office. Your location no longer depicts how much work you can complete. You can now finish all work projects from anywhere via your smartphone. Nextiva equips your team with the right business tools to keep employees productive, and customers satisfied. With items like call routing, hold music, video-conferencing, and various calling features, your business is ready to rule the world. Let’s just say, building strong relationships and experiences has never been easier. Everything you need is included like call logs, call waiting, advanced voicemail, and a toll-free phone number at no additional charge. The price of Nextiva’s phone service starts from $20.00 per user every month. When you add more users, the better deal you will receive. Nextiva gives you options to expand your office phone and save money. Learn more about Nextiva telephony plans here.     3. GoToConnect.     GoToConnect service benefits for businesses is to simplify phone line management, call monitoring, and conferencing setup. It helps with improving communication and collaboration with teams, employees, and customers making it one of the best phone systems out there. GoToConnect offers your business the ability to combine voice and video, as well as mobility. You can use your mobile device to stay connected to work while on-the-go. The price of Jive phone service starts from $19.95-$29.95 per month per user. After that, price plans change with every additional group of users. GoToConnect plans use a tier method.     4. 8×8, Inc.     8×8 places its efforts on ensuring they have a truly unified cloud-based communication system that works simply and seamlessly with your business. They pride themselves on their innovative thinking to provide reliable and crafty solutions. 8×8 wants to keep you connected to your customers. Your business miscommunication issues will immediately lessen with the 8×8 system. You can make better relationships by ensuring the delivery of messages is no longer getting in the way. The price of 8×8 phone service starts from $15.oo per month, per user from for their X Series X2 plan. After that, the price goes up to $172 per month, per user, for the X8 plan which is their most advanced plan. You have several available options to choose from for your business. Learn more about 8×8 plans here.     5. Dialpad.     Dialpad makes your business calls better. It works by offering various ways to connect your team with its customers. Gain a variety of tools with one of the best office phones for your business. Opportunities for gaining more customer connections are bound to happen as a result. Dialpad powers your business communication in multiple ways: voice, video, messages, AI, and meetings across your existing devices. Dialpad pricing starts from $25.00 per month, per user. They also offer a Pro and Enterprise option at different prices. Learn more about Dialpad phone plans here.     6. Vonage Business.     The Vonage Business office phone is entirely cloud-based. Additionally, Vonage Business allows you to implement new software easily without additional infrastructure or costs so that you can easily scale as your business grows. The Vonage Business API platform, Nexmo, allows businesses to greatly improve customer experiences with omni-channel capabilities.  Nexmo uses the very latest technology to connect businesses with consumers in real-time, in whichever channel the consumer prefers.  This could be voice, email, chat or social media.  Additionally, embedded communications create contextually relevant interactions to keep customers happy, improve sales and streamline customer service. Vonage Business plans go down in the price per line the more phone lines you have. For example, for 1-4 lines, plans start at $19.99 monthly per line. For 5-19 lines, plans start at $17.99 monthly per line. For 20-99 lines, plans start at $14.99 monthly per line. Learn more about Vonage’s Business Cloud plans and pricing here, and the state of Vonage Business here.     7. Ooma.     Ooma offers technology to assure every customer call coming in or going out from your business is crystal clear. It delivers voice quality even under extreme conditions. By using a collection of advanced technologies, Ooma works to keep the conversation flowing. When you replace your landline with a VoIP provider, you will feel the difference. Not only does it enhance employee commitment to service, but it delivers ease. The price of Ooma phone service starts from $19.00 per month, per user. Your VoIP phone service you choose needs to be reliable, dependable, and supportive, both for you and your customers. Do not allow your business VoIP system to let you down. Stop losing customers, employees, and money. When you decide to use a VoIP phone provider, you choose to make employees and customers the top priorities of your business. Learn more about Ooma Pricing and plans.     8. Avaya.     Avaya offers a cloud phone system that lets its users call, chat, meet, and collaborate with employees and customers all on one platform. Their tool is designed to offer personalized, intelligent, and effortless interactions for all Avaya users. The company has a complicated past. In 1995, Lucent Technologies spun off from AT&T. Five years later, Avaya spun off from Lucent. Avaya actually went bankrupt in 2017 but was eventually saved by RingCentral. The two companies entered a partnership in 2019 to create Avaya Cloud Office, which is powered by RingCentral.  Avaya Cloud Office was designed to give its users an all-in-one experience that specifically fits the way you work. You can get in touch with customers or coworkers through the platform’s voice or SMS messaging using your desktop or mobile device. Avaya Cloud Office also offers a video meeting solution for up to 200 participants. Users can also leverage Avaya’s analytics offering to see how effective your business’s communications are.  Avaya Cloud Office has four different pricing plans available, with each individual price based on the number of licenses you need for the software. Companies with less than 20 users can take advantage of the Essentials plan, starting at $19.99/user/month. The remaining pricing plans are available to organizations with 20+ users. The Standard plan starts at $24.99/user/month, Premium begins at $34.99/user/month, and Ultimate starts at $49.99/user/month.   What Are Customer Interactions & How to Deliver Them.   Customer interactions consist of two things. One, providing “daily details” and two, the methods you use to deliver them. These are essential in any of the best phone systems for small businesses and major enterprises.   What Are “Daily Details?”. The phrase “daily details” is how I sum up what needs to happen during every interaction. It consists of the following: Unified Communication: Everyone in the office communicates with customers using one fully integrated phone system. This also includes CRM software, text messaging, helpdesk, and call center functions. Quality of Service: This includes uptime, internet connection, availability, user experience, security, and customer support. Business Contact Options: Local number, call recording, call forwarding, mobile app, cell phone, visits in-person, website, toll-free number, and easy to find on search engines like Google. Product Details: high-quality items, in-stock, buying options, affordability, and advanced features.   How to Deliver “Daily Details”. Another essential factor in creating positive interactions are the methods you use. The methods to deliver “daily details,” include: Phone Calls Text Messages Face-to-Face Emails Voicemail Faxing Social Media Contact Center Live Chat Advertising You can also deliver daily details using free help desk software.  Every interaction you have with customers is critical. Pay attention to what you provide and how you deliver it. The phone service provider you choose matters too. Not only will it affect the customer experience, but employee ones too. These are your business’ most important relationships. You must have an office phone that supports both of them.   Choose a Business Phone System that Meets Employee Needs.   You have employees because you need them for your business. They, too, have needs that go beyond receiving a paycheck. Meeting employee needs ensures better customer interactions, which leads to more sales. By using a VoIP small business phone service, you equip employees with the right tools. It makes it easier to deliver “daily details” during every interaction. As a result, you will see success. As a business owner, you are responsible for meeting employee needs. They rely on you to supply them with supportive methods. What do employees want from employers? Access to capable equipment and features Ability to work on their phones with a mobile app Remote work options – temporary or permanent Task management and organization Clear and concise customer management tools Serve customers across multiple channels, beyond the phone High-quality products and services to sell A reliable and trustworthy phone system Your VoIP provider needs to include methods that enable you to meet your employee needs. Your small business phone system handles more than outgoing and incoming calls. Your employees, along with your customers, need more.  Happy employees mean happy customers.   Methods to Meet Employee Needs. Video conferencing Caller ID Auto Attendant High-speed internet connection Mobile Device Features for iOS and Android Softphone Handset Headset Cordless Phone Call Center Management Software Automatic call recording Information Management Platform   Make Employee Connections With Conference Calling. When you equip employees with features that promote connectivity, you take your business to the next level. Employees want to collaborate and make connections with team members. Incorporating tools like conference calling and web conferencing software can unlock new levels of productivity for your small business. Phone service alone can only take your business so far. Landlines have too many restrictions for you to go where you want to go. Enabling your employees to converse, meet, and discuss projects live is what you need to grow your business. Your business phone system is your competitive advantage. If the virtual phone system your business uses does not keep employees connecting, soon this will be reflective in the service you provide. The trickling in of unhappy customers will begin. Your employee experiences dramatically impact the outcome of your customer experiences. You can no longer have a lousy phone system that lacks compelling features. Modern phone systems offer redundancy to direct calls to cell phones in the unlikely event of an internet connection outage. Whether you’re selling the best office phone for a small business or international enterprise, a modern VoIP solution is within reach.   The Cause and Cost of Bad Customer Experiences.   Having a business in the digital age makes it all too easy to forget about one of the oldest methods of customer communication: the telephone system. As a result, some businesses believe that other forms of communication take priority, but 92% of all customer interactions happen over the phone. That does not necessarily mean all of them are phone calls, which is why you need a VoIP system that can support your business. If your business phone system is lagging, you are disappointing your customers and employees. You can do so much better.   Bad Customer Experience Examples. The average company loses between 10% and 30% of its customers each year. It does not take long for these numbers to grow, especially if you continue to provide poor quality business connections. Unhappy customers and employees happen due to inadequate VoIP equipment, management, or service. Here are many sources of frustration reported by small businesses: Missed calls that don’t get returned Being put on mute versus hold Long hold times Sent to voicemail instead of correct team members Echos, delays, or static on calls Dropped calls Confusing dialing instructions for outbound calling Difficult tools Unreliable call transfers Abandoned calls Wrong phone number transfer Poor customer service Slow or unreliable Wi-Fi Unreliable VoIP phone systems Sluggish and buggy mobile apps   Bad Customer and Employee Experience Statistics. When your phone service provider is not up to par, it costs you. These bad experience statistics put the cost into perspective. A person spends an average of 9.5 minutes attempting to reach a human when trapped in an automated phone system. Globally, the average value of a lost customer is $243. 71% of consumers have ended their relationship with a company due to poor customer service. $83 billion is the cost of poor customer service in the US. Turnover for customer service employees is 27% annually. More than two-thirds of customers have hung up on a business phone system in frustration of not being able to reach a live person. Bad customer experiences impact business in many ways. Some are immediate, while others have a more lasting effect.   The Impact of Bad Experiences on Business. A Damaged Reputation Wasted Leads Your Customer Lifetime Value (CLV) Plummets Decreased Revenues High Turnover You decide whether your phone system will create miscommunication and irritable interactions, or smooth conversations that put everyone at ease.   Upgrading Your Office Phone System is Essential.   Upgrading your phone system is not just about updating your actual phone to the latest Polycom or Yealink phone. Evaluate your needs today and in the future – 2-3 years would be a good idea. Hop like a grasshopper to using VoIP and don’t delay in your migration to implement your new phone system. Make sure you have a high-performance internet connection. All the best business phone systems in the modern era use VoIP, requiring a stable and speedy internet connection. Be sure to consider feature comparisons and reviews. Your office phone can be the best technology investment you’ve ever made because it affects sales, marketing, operations, and customer service. Check out our latest guide to ensure that you get the best office phone system features available.   Office Phone Systems for SMBs FAQs.   Below, we’ve answered a few common questions about office phone systems.   What is a small business phone system?A small business phone system is a Voice Over Internet Protocol (VoIP) telephony communication platform that uses the Internet, not the standard PSTN network, to make/receive phone calls. VoIP phones offer advanced features like visual voicemail, call recording, and call routing not available on traditional desk phones. What is “Bring Your Own Device” (BYOD)? Note that most small business phone systems today include additional communication channels and team collaboration solutions, such as video calling, instant chat messaging, SMS texting, and file sharing. VoIP phone solutions offer several tiered, scalable plans that are payable on a monthly basis. What should I look for in a small business phone system?Though the specific features you need will depend on the nature of your business, you should look for a small business phone system that offers: At least a 99.9% guaranteed uptimeScalable pricing/plans, whether all-in-one feature bundles or features that can be purchased a la carteMobile applications for Apple and Android devices Integrations with existing third-party communication and client management software (CRM systems, video calling tools, project management apps, etc.) Unlimited calling in the United States and CanadaLocal, toll-free, and/or vanity business phone numbersStandard VoIP features like call routing, call forwarding, call recording, call transfer, call queueing, IVR, etc. See more standard VoIP features hereWhat equipment do I need for a VoIP phone system?One of the biggest reasons for the popularity of VoIP phone systems is that they require very little equipment and hardware to operate.The most important thing you’ll need is a stable Internet connection from your ISP with a bandwidth of at least 100kpbs/second. Note that the VoIP provider is not responsible for the cost/management of your Internet. You’ll also need a router and modem. Since VoIP phones offer softphone capabilities and mobile applications via BYOD, you aren’t required to purchase any new phones or computers.  The majority of VoIP users opt for a cloud-based solution, which means the provider is responsible for hosting the data server. Some businesses opt for on-premises VoIP service, which requires additional equipment (and professional setup/installation.) Common, but optional, equipment also includes headsets, speakers, analog phones, microphones, and even professionally installed conference rooms with things like digital whiteboard screens.  Can I use an analog phone with a VoIP platform?Yes, you can use analog phones (traditional desk phones) with your VoIP service. This will require the purchase of an analog telephone adaptor (ATA) that connects your desk phone to the VoIP system. Many VoIP providers offer compatible analog phones on their websites that can be rented or purchased outright. What is “Bring Your Own Device” (BYOD)?YOD, or Bring Your Own Device, allows users to connect existing devices (smartphones, tablets, analog phones, desktop computers) to their virtual phone system, adding portability and eliminating the need to purchase an excessive amount of new equipment. Businesses taking advantage of BYOD capabilities will usually set monitoring/security/data ownership and access policies to protect sensitive business data if/when these devices are taken out of the standard office environment. How do I set up a small business phone system?The setup process of a standard small business VoIP phone system is refreshingly simple. Depending on the specific provider you choose, you may be able to set up a basic phone system online in about 10 minutes. The main steps to take are to check network compatibility, choose a business phone number, determine the number of users, and then download the softphone/mobile VoIP app. If you’ve chosen a completely cloud-based solution, you won’t need to connect a physical PBX box to your phone system. If you have an on-premises solution, use an Ethernet cable to connect your PBX box to your desk phones/computers. Note that providers have a step-by-step installation guide in their online knowledge base if you want to manage the process on your own. However, for more complex systems, you’ll likely need personalized installation and setup support. Most VoIP providers offer custom onboarding programs, user training webinars or custom courses, and onsite installation/setup.  Related Posts SIP Protocol 101: What it Is and How it Works Hosted PBX vs SIP Trunking: Pros, Cons, Features What is SIP ALG and Why You Need to Disable It Share Twitter Linkedin Facebook Email
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Result 28
TitleOnline Phone System Plans for Business | eReceptionist
Urlhttps://www.ereceptionist.co.uk/signup/phone-system-plans
DescriptionSet up your company's online business phone system with an eReceptionist phone system plan which includes great features like screening, answering, voicemail transcription and diary-based forwarding. eReceptionist gives you all the features of a big business phone system at a small business price
Date
Organic Position28
H1
H2Perfect for those who want to do business...better
What is VIP Setup and Support?
From the eReceptionist Blog
H3£7.50
£14.95
£19.95
£29.95
H2WithAnchorsPerfect for those who want to do business...better
What is VIP Setup and Support?
From the eReceptionist Blog
Body="https://www.googletagmanager.com/ns.html?id=GTM-PDFGK7" height="0" width="0" style="display:none;visibility:hidden"> Get the best deal now on 0800 005 1600 Toggle navigation FeaturesAppFAQHow It WorksPriceBlogLive ServiceCustomersLog In As simple as... 1 Choose a number 2 Setup where should it ring 3 Start getting calls instantly Pay As You Go (PAYG) £7.50. No includedminutes,pay as you go 1 User Signup Now *See Call Forwarding Rates Startup £14.95. Includes: 30 Day Free Trial 30-Day Money Back Guarantee 350 Landline or mobile minutes per month 2 Users Start Trial Now Get Started *See Call Forwarding Rates Startup+ £19.95. Includes: 30 Day Free Trial 30-Day Money Back Guarantee 750 Landline or mobile minutes per month 4 Users Start Trial Now Get Started *See Call Forwarding Rates Scaleup £29.95. Includes: 30 Day Free Trial 30-Day Money Back Guarantee 1600 Landline or mobile minutes per month 6 Users Free Analytical Reporting Start Trial Now Get Started *See Call Forwarding Rates Perfect for those who want to do business...better. eReceptionist is perfect for individuals or businesses that want their calls answered and managed professionally, without the expense of an extra employee. Greet every call with a bespoke, studio recorded welcome, then have calls directed to the appropriate person or department. There's a huge array of additional features, such as voicemail transcription and conference calling giving your company all the benefits of a virtual PA - but one that costs just 30p a day.eReceptionist gives you all the features of a big business phone system at a small business price including: Local, National, 0800 international numbersfree professional welcome greetingconference callingcall recordingsequential or simultaneous ringingoutbound calling app call forwardingmultiple extensionscall screeningusage reportsspeed dialvoicemail to email call transferscaller announce/call whisperhold musiccaller id & blockingVIP setup and support What is VIP Setup and Support?Our VIP support team will contact you within 1 business day to assist with setup of your extensions and greetings, as well as provide you with a direct line for ongoing support. *Each package includes a monthly credit for forwarding your calls. The number of free minutes represented by this credit will vary based on the call forwarding rates to a land line, mobile or international destination.  From the eReceptionist Blog. Demystify your customer's needs Not missing a call is just one part of your call management strategy. After you answer can be improved too with mystery shoppers... Making the perfect IVR It's a case of Press 1 for Success or 2 for Failure – make sure your caller menu is a success with these easy tips. Telephone numbering explained Choosing a telephone number that suits your business can be crucial for your potential customers. Top tips for business startups At eReceptionist we work with startups all the time, here's some tips that we've seen really work. Virtual numbers, real revenues No different to fixed landlines when you call, find out how virtual numbers make business growth easy and cost effective. 03 numbers explained They're new(ish) and no-one has quite got to grip with them but that's about to change. Company . Company . About Blog FAQs Contact Product. Product . Features All Features Call Forwarding Professional Greeting Call Scheduler Virtual Receptionist Voicemail Transcription Virtual Office Call Recording Video Conferencing VoIP Calling How It Works App Pricing Live Services Legal Information . Legal Information . Legal Privacy Cookies Customer Agreement Phone Numbers . Phone Numbers . Virtual Phone Numbers International Phone Numbers All International Phone Numbers Australian Phone Numbers German Phone Numbers Spanish Phone Numbers UK Phone Numbers Local Phone Numbers London Phone Numbers Manchester Phone Numbers FreePhone Numbers UK Business Phone Numbers UK Numbers by Area Code 01 Phone Numbers 020 Phone Numbers0207 Phone Numbers0208 Phone Numbers03 Phone Numbers 08 Numbers 0800 Phone Numbers 0808 Phone Numbers 0843 Phone Numbers 0844 Phone Numbers 0845 Phone Numbers ©   Ziff Davis, Inc. or its subsidiaries (collectively, “Ziff Davis”). All rights reserved. eReceptionist is a trademark or registered trademark of Ziff Davis. × Rate Table. Each package plan comes with FREE call credit. A varying per minute charge applies to your credit depending on the type of eReceptionist® number you choose and where you wish to redirect to. Once you have depleted your credit, you will be billed for usage beyond this amount. Country of eReceptionist® Number: Please Select My eReceptionist® Number is a: Please Select Local or 03/0870 National (0843/0844/0845) Freephone (0800/0808) eReceptionist® Packages: Please Select Pay As You Go (PAYG) - £7.50 Startup - £14.95 Startup+ - £19.95 Scaleup - £29.95 £ This is your eReceptionist® Package & Plan. Call Forwarding Country: Please Select This is the geographic region (country) where your calls will be forwarded. Most people forward calls within the UK. Get Rates Package Details Package Costs: Included Call Minutes: Landline Mobile Per Minute Rate: Your monthly package includes a credit for call forwarding and freephone usage.These are the per minute rates that your credit will be consumed at.
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Result 29
TitleBeginner's Guide: What is VoIP and How Does it Work? (Explained)
Urlhttps://www.wpbeginner.com/beginners-guide/beginners-guide-what-is-voip-and-how-does-it-work-explained/
DescriptionWondering what is VoIP and how does it work behind the scenes? Here, we explain everything you need to know about VoIP (Voice Over Internet Protocol)
Date1 Jan 2022
Organic Position29
H1Beginner’s Guide: What is VoIP and How Does it Work? (Explained)
H2Reader Interactions
H3Leave A Reply Cancel reply
H2WithAnchorsReader Interactions
BodyBeginner’s Guide: What is VoIP and How Does it Work? (Explained) Last updated on January 1st, 2022 by Editorial Staff | Reader DisclosureDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us. Shares 209 Share Tweet Share Pin Facebook Messenger WhatsApp Email We are often asked by beginners: what is VoIP and how does VoIP work? If you are a non-techy user, then you may have heard that you could use VoIP to add a business phone number for your website. VoIP is a more cost-effective way to get a business phone number for your website when compared to a traditional phone line. However before making any decision, you need to fully understand what the technology is all about. In this beginner’s guide, we will answer what is VoIP, and how does VoIP work behind the scenes. The goal is to help you understand how VoIP can save you money and help you grow your business. Here is an overview of what we’re going to cover in this guide. You can click on these links to jump straight to different sections. What is VoIP?How does VoIP work? (Behind the scenes)What are the advantages and disadvantages of VoIP?Which is the best VoIP phone service?How to make a call using VoIP?Frequently asked questions about VoIP (FAQs) What is VoIP? VoIP (Voice Over Internet Protocol) is a phone technology that allows you to make and receive phone calls using the internet instead of traditional phone lines. Unlike landline phone systems that are limited to a single desk phone in your office, VoIP lets you make and receive business phone calls from your laptop, tablet, regular smart phone (using an App), and even VoIP compatible office phone sets. Since all calls are made over the internet, it’s extremely cost-efficient for both domestic and long distance (international) calls. Most business VoIP providers offer unlimited minutes without any extra cost. Aside from the cost savings, you also get all the advanced phone features like call waiting, call routing, caller tones, auto-attendant, multiple phone numbers, and more. This is why most small businesses and even enterprise companies are all switching away from traditional phone providers to a business VoIP provider. At WPBeginner, we use Nextiva, a leading VoIP based business phone system. How VoIP Actually Works? (Behind the Scenes Look). To understand how VoIP actually works, we will take a look at what happens when you make or receive a phone call on VoIP phone. When you make a phone call using VoIP, their business phone number app or VoIP adapter takes the analog audio signal and turn it into digital signal. This digital voice data is then sent to the business phone service provider using your internet, and then finally the message is routed to your customer’s phone. This process happens nearly instantly which is why sometimes VoIP sound quality is even better than regular phone calls. How is VoIP different than Traditional Phone System? VoIP works differently behind the scenes from a regular landline phone system. Traditional telephony systems use the circuit switching method for connecting calls. When you make a call through the Public Switched Telephone Network (PSTN), you’re connected to the person on the other end, and they’re connected to you in a circuit. The ‘Circuit switching’ technology is used for more than a 100 years now. It is reliable and still works, but is not the most efficient or cost-effective. VoIP uses the ‘packet switching’ method instead. This means that data is only sent when needed. A brief, instant connection is created each time you speak. The connection doesn’t need to go both ways all the time. You and the person you’re talking to will not normally be both speaking at the same time. Plus, packets of data are sent efficiently. They can use many different paths through the internet. The packages are then put back together when they reach their destination. The data packets can also be compressed to save space. This lets them travel even more quickly through the internet. All of this happens very fast. Unless there’s a problem with your internet connection, you will not notice any delay during the call. While VoIP may sound quite technical and complicated, the main thing to understand is that VoIP is a more efficient method of transferring data during phone calls. You probably have already used VoIP before without knowing it, through an app like Skype or Google Voice. VoIP Pros and Cons Compared. Since we’ve been using a VoIP business phone service in our company for years, it’s fair to say that we know a thing or two about the pros and cons. Here’s our detailed analysis of the pros and cons of VoIP. VoIP Advantages – Benefits of Using VoIP. Switching from a traditional telephone company’s service to a cloud based VoIP phone system has many benefits. Lower Monthly Cost One of the biggest advantage of VoIP is that you have lower monthly cost on both domestic and international calls. Most VoIP phone providers will often include unlimited domestic calls for free. International calls are normally very cheap, too. Aside from that, you’ll also save money on repair and maintenance service expenses that you currently pay your landline phone provider. Take calls from anywhere – Completely Portable With VoIP, you don’t need to be in an office, on-premise, sitting by your desk phone to take phone calls. You can take incoming calls from wherever you are using an app on your phone, tablet, or laptop computer. This is a big advantage for teams that are working remotely or out on the field. It is also great if you’re traveling. Advanced business phone features VoIP solutions normally include lots of extra business phone features. For instance, you can set up conference calls easily with VoIP. Plus, most VoIP service providers offer a virtual receptionist, hold music, call waiting, voicemail to email or text, and much more. You can even get advanced telecommunications functionality like video conferencing. This may also get you additional cost savings because often traditional telephone service providers charge recurring fees for these add-ons. Improved Scalability and Flexibility Another advantage of VoIP is higher scalability. Whether you’re hiring more staff or opening a new branch office in a new city, VoIP makes it easy to grow. Unlike a traditional phone service that would require to spend money on expensive hardware on dedicated line, VoIP lets you add your team members with just a few clicks inside your account dashboard. Since VoIP works on all smart phones, you can even cut additional equipment cost and free up desk space by having your team members install the app on their personal phone. VoIP Disadvantages – Drawbacks of Using VoIP. While VoIP is an amazing technology, it may not be perfect for everyone. There are a couple of VoIP disadvantages that you should be aware of. You need a good internet connection to make telephone calls As we explained in the how VoIP works section, you need to have an internet connection to make phone calls. If your internet is slow, then your call quality may be impacted. The good thing is that VoIP technology doesn’t use as much bandwidth as you might think. A good connection with less than 70ms ping and at least 500 kbps of upload speed is good enough for VoIP calls. However if you have a lot of team members in your office, then you may need to look at your bandwidth needs for the number of concurrent calls your business will be making at the same time. You need to account for power outages Regular phone service works during power outages. But you cannot make VoIP calls if you don’t have power or access to the internet. Typically, most offices have wireless internet powered by WiFi routers. These routers need electricity, so if your building experiences power outage, then your internet can also go down which will impact your VoIP service. The way we mitigate this in our office is by using a battery backup system for our internet router. Since our internet is provided by a different company than our electricity, we never have both outages at the same time. Furthermore, since our team members use the VoIP app on their phone, they can always use their mobile data to make business phone calls. You will need to retrain your staff on the new system Switching to a new telephone system means you need to train your staff on how to use it. Luckily, most VoIP services are designed to be as straightforward and intuitive as possible. This means it should be easy to train team members on how to use the cloud phone systems, even if your employees are working remotely. Which is the Best VoIP Phone Service? Here at WPBeginner, we use and recommend Nextiva as the best VoIP phone service. They offer a free local or toll-free number with all of their plans. Nextiva comes with all the essential features you need including call routing, unlimited domestic voice calls, unlimited business SMS messaging, voicemail to email/text, number porting, caller ID, caller forwarding, custom greetings, auto attendant, hold music, online VoIP fax, phone extension for team members, and more. They have an easy to use smart phone app for Android / iPhone (iOS), and a softphone app for your computer. For Enterprise customers, then even let you convert your existing PBX (private branch exchange) system into a cloud phone system using SIP (session initiation protocol) trunking. This means you can easily transfer calls to different department and employees using your existing system and local area network. Nextiva also has several useful advanced features. For instance, you can connect your VoIP phone system with real-time live chat and with your CRM system to help you create a unified communications system. Plus, their support team is extremely helpful, making it really easy for you to get started. This is why we use Nextiva for our business. Other great VoIP alternatives to Nextiva include: RingCentral – a big, well-known VoIP company that costs a little more than Nextiva. They have all the features you need, and they offer screen sharing and conferencing tools too.Ooma – an easy-to-setup option that offers toll-free numbers plus all the features you’d expect. You get 500 minutes included for free, but need to pay extra for more.Grasshopper – another great business phone service for solpreneurs and small businesses that offers all the essential features.Phone.com – a good IP telephone for businesses working with Canada and many EU countries, as these locations are covered as local calls. How to Make a Call Using VoIP. To make a call using VoIP, you first need a VoIP business phone service like Nextiva. You also need an internet connection with good bandwidth. This normally means using a broadband internet connection. Then, you can make a call using VoIP with any of the following devices: Your existing phone handset. This can be connected to the VoIP system using an ATA (analog telephone adapter) which gives it an IP address. Essentially, you just plug your phone into the ATA instead of straight into your wall socket.A special IP phone. This looks and works like a normal phone. It has a handset with buttons that slots into a charging cradle. However, instead of the a RJ-11 phone connector, the IP phone has an RJ-45 connector. This means it plugs into an ethernet port on your router, not into a phone connector. Depending on the season, some VoIP companies may give you a free phone handset.Your computer. You will need an app that lets you make calls over VoIP. This is sometimes called a ‘softphone’. Of course, you will also need a sound card plus a headset, or a microphone and speakers. You will also need internet connectivity, either by ethernet or wifi. Most well-known VoIP companies have apps for both Windows and Mac.Your mobile phone. Again, you will need the right app and a wifi connection. You can also use a mobile data plan with 4G or higher speeds. Most VoIP apps will work on all smart phone such as Android mobile devices and Apple iPhone (iOS). Frequently Asked Questions about VoIP Phone (VoIP FAQs). There are lots of different business VoIP providers, and it can be hard to know which one is the best for your needs. Over the years we have helped thousands of beginners choose the best VoIP phone platform. We have heard almost every possible question about VoIP that you can think of. Following are the answers to some of the most commonly asked questions about VoIP (Voice over IP). How much do domestic vs international calls cost on VoIP? Most VoIP services will include unlimited domestic calls for no extra charge. However, some cheaper VoIP services charge based on the number of minutes you use. The international rates will vary depending on the VoIP provider you use, but these rates will almost always be more affordable than traditional landline rates for international calls. Can you keep your existing phone number on VoIP? Yes, when switching from traditional landline phone to business VoIP phone, you can ask for number porting which lets you keep your existing business phone number. Most good VoIP services let you do this, but please check with them before signing up. Is there a VoIP backup if your internet connection goes down? Some VoIP services have a backup in case your broadband connection is down or your power goes out. For instance, Nextiva can automatically forward calls to a cell phone. Does VoIP offer call routing or extensions for team members? Yes, most good VoIP phone service providers include call routing, phone extensions, call queue, and auto attendant at no additional cost. We hope this article helped answer the questions of what is VoIP and how does it work behind the scenes. You might also like our comparison of the best website builder platforms, and best email marketing services to grow your business. If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook. Popular on WPBeginner Right Now!12+ Things You MUST DO Before Changing WordPress ThemesRevealed: Why Building an Email List is so Important Today (6 Reasons)How to Install Google Analytics in WordPress for BeginnersHow to Properly Move Your Blog from WordPress.com to WordPress.orgDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us.About the Editorial Staff . Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi. Trusted by over 1.3 million readers worldwide. The Ultimate WordPress ToolkitGet FREE access to our toolkit – a collection of WordPress related products and resources that every professional should have!Download NowReader Interactions. Leave A Reply Cancel reply. Featured in Copyright © 2009 - 2022 WPBeginner LLC. All Rights Reserved. WPBeginner® is a registered trademark. Managed by Awesome Motive | WordPress hosting by SiteGround | WordPress Security by Sucuri. I need help with… Popular searches: Starting a Blog WordPress SEO WordPress Performance WordPress Errors WordPress Security Building an Online Store
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Result 30
TitleBusiness phone systems | office phone systems | BT Business
Urlhttps://business.bt.com/products/business-phone-systems/
DescriptionDiscover our most reliable cloud-based and on-premise business phone systems that keep you connected. Browse now for more scalable enterprise phone solutions
Date
Organic Position30
H1Business phone systems
H2Get in touch
Chat with a UK-based sales specialist
Thank you
Form failed to submit
Smart phone systems to suit every business
What type of system do you need?
Why BT Business?
FAQs
H3Sales
Billing
Support
Cloud-based VoIP systems
On-premises PBX systems
Mobile-based systems
Cloud-based systems
On-premises systems
Mobile-based systems
Local expertise
Outstanding service
The personal touch
Industry leader
H2WithAnchorsGet in touch
Chat with a UK-based sales specialist
Thank you
Form failed to submit
Smart phone systems to suit every business
What type of system do you need?
Why BT Business?
FAQs
BodyBusiness phone systems Find the best phone system for your business, based in the cloud or on your premises Get in touch. Call us Live chat Arrange a call back (Dynamic) Sales. 0800 028 2075 Monday - Friday 08:00 - 18:00 Billing. 0800 800 156 Monday - Sunday 08:00 - 20:00 Support. 0800 800 154 Available 24/7 Chat with a UK-based sales specialist. 09:00 - 17:00 | Monday - Friday Thank you. Your form has been successfully submitted Form failed to submit. Please check and try again Close Smart phone systems to suit every business. Finding the phone system best suited for your business will help it to thrive and grow. At BT, we’re ideally placed to deliver the perfect system for you. We can help you serve your customers better, enable effective collaboration, and support flexible working. Whether you need a plug ’n’ play VoIP (Voice over Internet Protocol) handset to save money on calling, or a larger, cloud-based VoIP or on-premises system to power a large call centre, you’ll find the solution you need. And we’ll find you the most cost-effective system, with the flexibility to adapt for the future. What type of system do you need? Cloud-based VoIP systems. A VoIP virtual phone system makes calls over the internet, giving you real flexibility and streamlining your business communications. Whether your people are in the office, working from home, or out on site – they can all use it. VoIP systems On-premises PBX systems. We'll install one of our top-flight PBX systems on your premises along with any PSTN or ISDN lines you may need. And with our PBX systems, VoIP and SIP trunking are also available. PBX systems Mobile-based systems. These act like a mobile and think like a phone system. Replace your desk phone and mobile with a single device that switches you seamlessly between the office and mobile networks. They're cloud-based for minimal on-premises equipment. BT One Phone Compare cloud-based VoIP and on-premises phone systems Popular products Number of users Ideal for Call package option Mobile device integration Call management features Audio conferencing CRM integration Online management portal Maintenance Support Future-proof Installation Cost - payment options Virtual geographic numbers Softphone Video conferencing Call monitoring / recording Cloud-based systems. Enjoy the flexibility of making calls over the internet Cloud-based systems BT Cloud Phone BT Cloud Voice 1 - 250+ Office, mobile workers, and home-office users Inclusive, unlimited calls package - also includes bundle options Yes Yes Yes Yes Yes Inclusive maintenance 24/7* dedicated helpdesk Automatic updates Easy to add users Simple relocation to new premises Plug + play (Engineer install option with BT Cloud Voice) Cost per user (Lease available for BT Cloud Voice) Yes Yes Yes Yes Cloud-based systems On-premises systems. We’ll install all the lines and equipment you need on-site On-premises systems MiVoice Avaya IP Office 2 - 20,000 Flexible modern communications platform designed to meet the needs of SMBs Via your network phone lines Yes Yes Yes Yes Yes 3 maintenance options available Fault reporting 24/7 Option to upgrade Install new extensions Engineer install Purchase or lease Via BT SIP Trunk Yes Upgrade option Upgrade option On-premises systems Mobile-based systems. A clever device that combines your desktop phone and your mobile Mobile-based systems BT One Phone 5 - 500+ Managing all calls/voicemail on one mobile device Unlimited calls option Yes Yes Yes Yes Yes Inclusive maintenance Fault reporting 24/7 Automatic updates Easy to add users Simple relocation to new premises Plug + play (Engineer install option with onsite network) Cost per user Yes No No Yes Mobile-based systems Show more features   Why BT Business? . Local expertise . Get the right solution for your business from BT Local Business experts Outstanding service . Unbeatable local knowledge, national resources, and personal service The personal touch . We’ll get to know you and your business challenges Industry leader . We’re the UK’s leading provider of phone systems FAQs. What are the main differences between an on-premises phone system and a VoIP system hosted in the cloud? For many years the only solution was to have a phone system on your premises. This box of kit connects up all your phone extensions and links them to the phone network, often using PSTN or ISDN telephone lines. You may have seen the acronym PBX (it stands for Private Branch exchange): that’s another name for an on-premises phone system. Typically, a phone system is a capital purchase with a one-off up-front cost, although you may be able to spread your payments through a leasing agreement. Some customers don’t feel that they’re ready for the cloud, and like to have the security of having the actual phone system located on their premises. A cloud system, sometimes called a hosted phone system, uses the internet to connect all your extensions to each other and the public phone network. There is no actual physical phone system hardware on site (apart from the phones). The system itself is easy to set up (often with a plug ‘n’ play option).  You usually pay for each user on a monthly basis (at least you do with our cloud-based systems: BT Cloud Voice, BT Cloud Phone, and BT One Phone) so there are no significant up-front costs. Now, there is a quasi-third option. You can sometimes link to VoIP services on an on-premises system. This hybrid gives you the reassuring presence of an on-premises system with the cost savings of being able to make calls over the internet (take a look at the Avaya IP Office). Is the call quality the same on both types of system? People who haven’t (knowingly) experienced it before sometimes tell us they’re concerned about the call quality of a cloud-based system. You don’t need to worry: with a cloud based system you'll get the same level of clarity as with a regular landline. In fact, depending on the set-up of your system, you may even get calls with high definition clarity. And you’ve probably already used a cloud system without realising. As more and more businesses move towards cloud-based systems, it’d be a surprise if you hadn’t called a business that used one. Which is the cheapest option? A cloud-based system usually has a small set-up cost but you’ll need to buy handsets. These systems generally attract a monthly rental cost for each extension. So, with a high number of users over a lengthy period, the costs may well equate to the cost of an on-site system. An on-site system generally has a higher up-front cost, as you have to buy the equipment. On the positive side, though, you can often lease the system to spread the costs. So which is best for me? As you might have gathered, there's no simple answer to this. Which is best depends on your business, your expectations and requirements, and of course, your internet connection! For a small business with simple requirements and a stable internet connection, a hosted cloud-based solution offers low up-front costs and a manageable monthly fee. But you also have the choice of an on–premises system, if you prefer to have the actual hardware on your site. Do I have to pay for a new system in one go? No, you can spread your payments on a finance option with an on-premises system and also BT Cloud Voice (for handsets). Can you come and see me at my premises to discuss which option is best? At BT Business, we’ve got both types of phone systems and years of experience in helping businesses choose, install, and use them. We’ve got a network of telecommunications experts across the UK, which we call our BT Local Business partners. There’s one in your area.   Just call us and we’ll discuss your options and, if we need to, we’ll visit you at your premises. That way we can see your business in action and recommend the set-up that’s best for you.
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Result 31
TitleThe 5 best virtual phone systems (VoIP) in 2021
Urlhttps://zapier.com/blog/best-virtual-phone-voip/
Description
Date17 Mar 2021
Organic Position31
H1Virtual phone systems: The 5 best apps to move your business phone to the cloud in 2021
H2The 5 best virtual phone systems
What is a virtual phone system?
Why virtual phone systems?
What makes a great virtual phone system?
The best virtual phone system for transcribing conversations
Best virtual phone system for scaling business communications
Best virtual phone system for support and sales teams
Best virtual phone system for an unlimited all-in-one communication system
Best virtual phone system for an inexpensive solution for small teams and startups
What phone system is best for your team?
Related articles
Improve your productivity automatically. Use Zapier to get your apps working together
H3
H2WithAnchorsThe 5 best virtual phone systems
What is a virtual phone system?
Why virtual phone systems?
What makes a great virtual phone system?
The best virtual phone system for transcribing conversations
Best virtual phone system for scaling business communications
Best virtual phone system for support and sales teams
Best virtual phone system for an unlimited all-in-one communication system
Best virtual phone system for an inexpensive solution for small teams and startups
What phone system is best for your team?
Related articles
Improve your productivity automatically. Use Zapier to get your apps working together
BodyVirtual phone systems: The 5 best apps to move your business phone to the cloud in 2021By Chris Hawkins · March 17, 2021Reports of the landline phone's demise are only slightly exaggerated. No, this apparatus is not gone yet, but it will likely join the fax, floppy disk, and Rolodex in the small business graveyard within the next decade. Today you can make calls using FaceTime, Messenger, Google Voice, or dozens of other call apps, and virtual phone systems do the same for your office number. Virtual phone systems, also known as VoIP (voice over internet protocol) and cloud phones, are simply better options than a landline: they're less expensive, more flexible, and work on the devices you use most—mobile phones, desktops, and laptops. Instead of deploying yards of copper wires spooled out to attached office phones to make and receive calls, virtual calls are made using a broadband internet connection. And with so much work being performed at home or in combination with an office, the need for clunky desk-hogging wired phones just seems impractical. Virtual phones allow you to be untethered and free to make and take business calls from wherever you are as long as you have an internet connection. We did in-depth testing of dozens of virtual phone systems, and here are the five best VoIP solutions. The 5 best virtual phone systems. Dialpad for transcribing conversationsGoToConnect for scaling business operationsAircall for support and sales teams8x8 for an unlimited all-in-one communication systemOpenPhone for an inexpensive phone system for small teams and startupsIcon:AppBest for:PriceSupports:DialpadTranscribing conversations$15/mo/userAndroid, iOS, Windows, MacGoToConnectCustom API and app integrations$22/mo/userAndroid, iOS, Windows, Mac, WebAircallSupport and sales teams$30/mo/userAndroid, iOS, Windows, Mac8x8An unlimited all-in-one communication system$12/mo/userAndroid, iOS, Windows, MacOpenPhoneAn inexpensive phone system for small teams and startups$10/mo/userAndroid, iOS, Windows, Mac, WebWhen you want your VoIP platform to talk to other apps you use, add automation. Learn how to connect it to ticketing systems, team communication platforms, and more.What is a virtual phone system?Virtual phones operate using a broadband internet connection and are as easy to use as your email inbox. Here's how it works: choose a service and provide a credit card to either pay monthly or for the entire year, where offered, to receive a discount. Then you'll select your phone number(s) and download an app to start making calls from a desktop, laptop, and mobile phone in a matter of minutes. No long-term contracts. No hardware or waiting on a technician to install additional cables.   Most services offer a choice of numbers: local, toll-free, and sometimes vanity listings such as 1-504-FAT-CATS or other combinations of your choosing if they're available. If you want to use an existing business number(s), you'll need to port (transfer) those numbers away from your current service (e.g., AT&T). Your new provider will take care of this for you, but it will take a couple of weeks before you can use your old number(s) with the new service. In the meantime, you can use a new number from the new provider to start using the service and even have calls from the old service transferred.  Also, if you like the idea of making and receiving calls from a physical phone, some providers offer compatible VoIP models at an additional cost. I used a VoIP handset with a virtual system for years in my home office because the physical dial pad and cradle were so familiar. But once I got rid of it and started using my desktop for calls, I never missed it. Once you have your numbers set up, you'll have lots of options to configure how your "system" works, such as voicemail and interactive voice response (IVR), also called auto-attendant, to help automatically route incoming calls to the right person or department. Creating extensions, recording calls, call transfers, texting, and call analytics are just some of the other features you'll find.     Why virtual phone systems?With virtual phones, you still have to rely on power to access the internet to make and receive calls, but with a charged mobile phone, you have options. Use the phone provider's mobile app to receive and make calls using your business number, or forward work calls to your mobile phone number. And if you're in an area prone to prolonged outages, consider an uninterruptible power supply ($200 to $2,000) to keep your business and calls going. The total cost to operate a landline phone system alone will make it a non-starter for many small businesses. You'll need to invest in a PBX (Private Branch Exchange), which acts as a mini-network within your business. The PBX hardware sits on-site and acts as a connected hub for all your lines, providing features such as auto-attendant, voicemail, call forwarding, and the like.  Here's a quick breakdown of potential landline costs:PBX hardware: $1,000 or more depending on the number of lines Handsets: $50-$500 per phoneMonthly fee: $60 per lineInstallation/maintenance: Varies depending on your office/buildingContrast these costs with virtual phone systems, where all you need to start making calls is a device (mobile phone, laptop, desktop) and a monthly payment—as low as $10/mo/person. No additional hardware to buy or replace. No maintenance or installation fees, and no contracts. Just select a number(s) for your business (or "port" an existing number), provide a credit card, download an app, and you're making calls in a few minutes. Importantly, if your team is working from the same office, make sure your internet connection can accommodate the number of lines and phone usage you anticipate, as it will affect the quality of your calls. This article is a good starting point to test your connection speed and see how that may affect VoIP calling.   What makes a great virtual phone system?How we evaluate and test apps. All of our best apps roundups are written by humans who've spent much of their careers using, testing, and writing about software. We spend dozens of hours researching and testing apps, using each app as it's intended to be used and evaluating it against the criteria we set for the category. We're never paid for placement in our articles from any app or for links to any site—we value the trust readers put in us to offer authentic evaluations of the categories and apps we review. For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog.For the research phase, I looked at 20 different phone systems, chosen based on several factors: ease of getting a trial and initial experience dealing with a company's support/sales team—many times these two overlapped. These are table stakes: you won't buy what you can't try, and the first impression should be good if not stellar—and certainly not unpleasant, as was the case with a few.  From there, I evaluated each platform based on the following criteria:Ease of setup: If setup wasn't completely intuitive, were there supporting articles to get me through any questions I had to successfully complete a task?Productivity tools: Tools such as call recording, call distribution, voicemail to text, internal messaging, and the like can help employees be more productive and help better support customers.Integrations: Integrations with CRMs, messaging, live chat, help desk, and other software can provide a deeper understanding of the customer and increase employee productivity.Customer support: I examined various online review sites to verify each vendor received overall positive customer support ratings. I combined this with my own experience during research and testing.Affordability: Each platform should be relatively affordable based on a combination of all of these factors. All of the platforms reviewed include unlimited U.S. calling, mobile apps, auto-attendants (IVR), texting, and the ability to port existing numbers. Also, each one had clear, reliable calling with quick connections whether making outbound calls, receiving inbound calls, or texting.   The best virtual phone system for transcribing conversations . Dialpad (Android, iOS, Windows, Mac)Dialpad has a lot going for it, with features that many types of businesses will find enticing. One in particular is their Voice Intelligence, which automatically transcribes your phone conversations to text in real time. Voice transcription technology isn't new, but a phone app with this feature built in is rare.  The experience of using Dialpad, even with its many features, was one of the best of all those tested. Everything you need is accessed from the central app, including the dialer, which launches with a click. The intelligently arranged call inbox shows categories across the top for missed calls, voicemails, recordings, and other types of calls, making it easy to see what may be on your plate. The Android app was basic (like most of the mobile apps) but was reliable when testing calls. If you receive lots of incoming calls for sales and/or support, call routing can handle this intelligently. Routing options include longest idle agent, fixed order, round robin, and all agents rung at once. And Fallback Options set what happens when all agents are busy—it can send calls to another department, directly to voicemail, or to a custom message. For text messages, you can send automated messages when in "do not disturb" mode and when received after normal business hours.  The Voice Intelligence feature, when activated (turn it off from the call screen at any time), takes a real-time transcript of your calls and highlights key sections, eliminating the need to take notes. The dictation accuracy for my calls was always 90% or better. You can also add words, such as brand names, acronyms, and industry jargon to the Company Dictionary to help teach the system to recognize these words. When a call is complete, the transcript populates the screen. Click View call details to playback the call, add notes, and create action items and assign them to agents. Sentiment Analysis provides further context by pinpointing specific words, like a customer saying they're "frustrated." If a call gets particularly negative, the system can alert a manager, who has the option of listening or joining the call to assist.  Want to know if your reps are mentioning the company's latest promotion in a call? Go to All Calls, click Keyword, and type in your query. These intelligence features can help managers and business owners train reps on support and sales calls and can be used to help improve their performance. To increase Dialpad's functionality, connect it with Zapier to do things like create tickets in your support system or activities in your CRM whenever there are new calls in Dialpad. Dialpad Price: From $15/month/user for the Standard plan that includes unlimited calls, texts, and internal chat. Plans include one local number, so if you're looking for a toll-free number, you'll have to pay an extra $15/month plus $.02/minute.  Also, only the Enterprise plan—a 100-user minimum—offers phone extensions. Best virtual phone system for scaling business communications . GoToConnect (Android, iOS, Windows, Mac)GoToConnect (formerly Jive Communications) will be familiar to those who have used sister platform GoToMeeting or any of the brands under SaaS company parent LogMeIn. You'll see some of these GoTo products—Webinar, Meeting, Training—when you land on GoToConnect's site. Pricing is tiered for the VoIP platform based on the number of users. When you get into the second user tier (21-99), the per-user cost drops from $26 to $23 a month for the Standard mid-tier plan. Additionally, you can bundle the plans mentioned above and save up to 50%. Now let's look at some of the phone features.   When you create an account, you'll be taken to the web app and a setup list of six items, including selecting your phone numbers. When selecting numbers (local or toll-free), you can search for a vanity phrase. I tried "fatcat," and a handful of results popped up, including 1-209-7FA-TCAT. You can also try by pattern search, using letter or number combos such as 1-720-867-5309 (this wasn't available). Once you select a number and route it to an extension (step 6), you're ready to make your first call. To make calls, download the mobile or desktop app or access the online version in your account's menu by selecting GoToConnect. The Find me follow me feature lets you route calls based on a sequence. Let's say you've got a busy day in and out of the office but don't want to miss any sales calls. You can set a sequence for incoming calls: 1) Go to a coworker's extension first (ring for 10 seconds), then 2) Ring your mobile number (ring for five seconds), then 3) Ring your manager's extension. Steps can be varied as can the ring times. Call filtering lets you create lists to block spammers and lists for VIP clients that will be directed straight to your line without going through the auto-attendant.  Basic internal chat and video conferencing round out the channels, and both are accessed from the app. Slack, Salesforce, Zendesk, Zoho, Microsoft, and about 60 other apps make up the robust integration options.  GoToConnect Price : From $22/month per user with up to 20 users for the Basic plan. The next tier Standard plan is $26/month for up to 20 users and $23 for 21-99 users.     Best virtual phone system for support and sales teams. Aircall (Android, iOS, Windows, Mac)At $30 a month per user with a minimum of three users for their Essentials plan, Aircall is the most expensive upfront system on our list. However, they also have features—specific to sales and service teams—that others don't. If these departments spend a lot of time on the phone and need features to keep them productive, Aircall is worth the free trial.Initial setup was simple. It took less than five minutes to select a number, test it, and add greetings for incoming calls, which include an after-hours message, on-hold music (my favorite is "Jazzy Frenchy"), and voicemail message. Each of these can be customized with your own audio file or, in the case of messages, text-to-voice options using pre-recorded male or female voices in accented British, Australian, or American English. This section is laid out like a decision tree, with easy-to-follow, clickable links for each action, making it all intuitive for the first-time user.    The productivity features will help sales and service teams efficiently handle calls, whether it's automating the routing process or improving team collaboration. For example, parallel calling lets you pause a current call and start another conversation on a separate number (to gather additional info), switching back and forth as needed. With call routing, you can set who receives the next incoming call by availability and by skills, such as technical ability.  When a call ends, you'll have the option to add as a contact, create notes, and assign. So if you took a call from a prospect your colleague had previously talked to, you could add a note about the conversation, click assign, and pick their name from your list of teammates.    The Live Feed provides real-time metrics for calls answer times, calls waiting, average waiting time, and user availability. From here, you can also monitor live calls for coaching purposes. The agent will be notified that their manager is listening to the call and will be able to hear both the customer and their manager. The customer, of course, will only hear the agent. Over 60 integrations with CRMs, help desk, eCommerce, chat, and other apps further expands Aircall's connection to your business. For example, I integrated HubSpot CRM with a handful of clicks and was soon making calls from contact records using Aircall. The call details, like date, duration, and recording (if applicable) are captured in the HubSpot contact record and in the Aircall dashboard and analytics. Also, when you make a call and the contact is in HubSpot, the contact's employer and last time contacted pops up in the dialer with a link to go to the record.Aircall Price: From $30/month/user with a minimum of three users Best virtual phone system for an unlimited all-in-one communication system. 8x8 (Android, iOS, Windows, Mac)Landing on 8x8's site, my first thought was "enterprise"—as in, this service is designed for big companies with multiple locations and thousands of employees. The site is expansive, their resources section vast, and they seem to offer phone solutions for any type of organization, from the federal government to financial services. And yes, they do have big clients, but they also offer unlimited calls, videos, and chat starting at just $12/month per user. For smaller businesses needing an all-in-one communication system, 8x8 is definitely worth exploring—with one initial caveat.   If there's a downside to 8x8, it's that navigation is clunky. When you log in, you're taken to a mostly empty page with four options: My 8x8, Admin, Meetings (video settings), and Support, each one taking you to a different page. Adding to the disorientation, each page looks like it's from a different website. Dr. Frankenstein would be proud. However, once you figure out the lay of the land, it shouldn't be too difficult to navigate. It's just not as thoughtful as the other apps reviewed here. Considering the initial experience with navigation, I was prepared for a similar struggle getting set up. To my surprise, configuring incoming call actions was one of the more intuitive for all those tested. For the welcome message, you're asked if you would like to configure a greeting, and if so, how, with options for typing or recording a greeting. My text-to-speech greeting—the voice was a little too computerized for my taste—was then easily tested with a click. To record a greeting, you can upload a file or have the app call your cell phone. If you plan to use a call menu ("press 1 for sales, 2 for support"), you'll need to include this menu in your greeting. Call handling provided options for where incoming calls are sent: ring your team, team voicemail, automated menu, or redirected to a specific number. The automated menu provided easy-to-follow instructions for selecting where each call would be routed. And to be sure everything is routing correctly, the app will perform a test call for you before you publish the settings. During a call, you can send a text or initiate a video call with one click. My test calls connected fast, and the call quality was excellent. Similarly, video connected quickly and with good quality. Some of the video features include screen sharing, closed captioning, chat, and recording. Video analytics—found in Meetings from the main menu—capture data for participants, duration, user feedback, and more. The internal chat system is fairly basic, but you can create chat rooms, hold multiple chats, and attach files, which is probably enough for most small teams.     Sync your calendar (Google, Outlook, iCloud, and others) to easily schedule calls and video meetings, and for CRM integrations, you'll find native integrations with platforms such as Salesforce, HubSpot, Zoho, Pipedrive, and Sugar. With Zapier, you can connect 8x8 to thousands of other apps, allowing you to do things like send 8x8 SMS messages for new leads or send 8x8 SMS messages to Slack.8x8 Price: From $12/month/user, which includes unlimited calling, video, and chat. Best virtual phone system for an inexpensive solution for small teams and startups. OpenPhone (Android, iOS, Web, Windows, Mac)If you're solo or running a small team and need an inexpensive, no-frills phone system, OpenPhone is an excellent choice. It's easy to set up and use, and has some handy automated features for staying in touch with callers. The app, like the website, comes in any color you want—as long as it's black. Because every other phone app has a light/white background, it took a few times to get used to the black background, but once I did, it was a pleasure to use if for no other reason than it was different, akin to a nostalgic video game experience.   For starters, you have a choice for a local number, toll-free, or to port an existing number. To configure, click on your new number to access all the available settings. You can set the caller ID to display your company name by filling out a short form and having OpenPhone request authorization from CNAM (Caller ID Name). My "Acme Corp." name request took a week for authorization.If you're in a small office or shop, you can provide access to the number for your teammates to use. They'll be able to make calls, see messages, and will be ringed by incoming calls. Another handy feature is the ability to set up automated texts for calls missed during and after business hours. So if you're going to be in a meeting but want to respond immediately to let callers know, a custom automated text can be sent: "Thanks for calling. I'll be in a meeting until 3 p.m. MST. How can I help?" Other features include call forwarding and a list for blocking spam callers. Once you add your OpenPhone number to HubSpot's CRM, you can make calls from a contact's record and create HubSpot contacts with one click from OpenPhone. Other integrations include Slack, Google Contacts, and Zapier, so you can do things like log new incoming text messages in Google Sheets or send SMS messages whenever there's a new Calendly event.OpenPhone Cost: From $10/month for unlimited calls and texts in the U.S. and Canada. $5/month for additional phone numbers.  What phone system is best for your team?Do you need sales and service team productivity features? Aircall makes handling a high volume of calls easier with features such as automated routing, parallel calling, and a selection of action items that pop up on screen when a call is completed. Managers will like the Live Feed feature because it provides real-time insights about how their reps are performing.   Do you need a low-cost solution? At just $10/month/user, OpenPhone's Standard plan is the lowest-priced phone system in our tests and one of the easiest to set up.    Do you need calling, video, and internal chat all rolled into one service? 8x8 offers a relatively inexpensive entry-level package that can handle all three of these channels.  Do you want to have your calls transcribed? Dialpad is the best choice for this, and it's a great overall solution.Do you want to bundle your VoIP with other business solutions? GoToConnect is part of a group of apps, including webinar, meeting, and training software, so it's a great choice if you're already using LogMeIn software or are planning to scale and might do so in the future.Each of these five systems performed well in our tests, with fast and easy setup plus excellent call quality. And you'll be able to call from virtually any location as long as you have a solid internet connection. To learn more about any one service, sign up for a free trial and take them for a spin.  This article was originally published in July 2017 by Andrew Kunesh.Get productivity tips delivered straight to your inboxWe’ll email you 1/wk, and never share your information.Chris HawkinsChris is a writer and business professional with 25 years of experience in a variety of roles. He likes books, bikes, brews, birds, and travel. He and his wife live in an old mining town north of Denver.tagsPhone & SMSSmall businessCustomer supportmentioned appsDialpadOpenPhone8x8Related articles. Improve your productivity automatically. Use Zapier to get your apps working together.Sign upSee how it works
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