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Keyword Best business telephone systems for 2022
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best business phone systemshttps://www.google.co.uk/search?num=30&hl=en&gl=gb&q=Best+business+phone+systems&sa=X&ved=2ahUKEwjdiYHgjqr1AhWspJUCHUXoAvUQ1QJ6BAhqEAE
telephone systems for small businesshttps://www.google.co.uk/search?num=30&hl=en&gl=gb&q=Telephone+systems+for+small+business&sa=X&ved=2ahUKEwjdiYHgjqr1AhWspJUCHUXoAvUQ1QJ6BAhyEAE
phone systems for businesseshttps://www.google.co.uk/search?num=30&hl=en&gl=gb&q=Phone+systems+for+businesses&sa=X&ved=2ahUKEwjdiYHgjqr1AhWspJUCHUXoAvUQ1QJ6BAhvEAE
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best phone systems for small businesshttps://www.google.co.uk/search?num=30&hl=en&gl=gb&q=Best+phone+systems+for+small+business&sa=X&ved=2ahUKEwjdiYHgjqr1AhWspJUCHUXoAvUQ1QJ6BAhzEAE
multi line phone systems small businesshttps://www.google.co.uk/search?num=30&hl=en&gl=gb&q=Multi+line+phone+systems+small+business&sa=X&ved=2ahUKEwjdiYHgjqr1AhWspJUCHUXoAvUQ1QJ6BAhxEAE
best virtual phone system for small businesshttps://www.google.co.uk/search?num=30&hl=en&gl=gb&q=Best+virtual+phone+system+for+small+business&sa=X&ved=2ahUKEwjdiYHgjqr1AhWspJUCHUXoAvUQ1QJ6BAhsEAE
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Result 1
TitleBest business phone systems of 2022 | TechRadar
Urlhttps://www.techradar.com/uk/best/best-business-phone-system
DescriptionWe feature the best business phone systems make it simple and easy to set-up and manage a feature-rich phone system for employees in the office and working from home
Date
Organic Position
H1Best business phone systems of 2022
H2
H31. RingCentral Office
2. Ooma Office
3. GoToConnect
4. Aircall
5. 8x8 X Series
6. Avaya OneCloud
7. Microsoft Teams Phone
H2WithAnchors
BodyBest business phone systems of 2022 By Brian Turner published 19 November 21 The best business phone systems are efficient in helping you achieves sales goals and build lasting business relationships with better communication. PRICE VERDICT REASONS TO BUY REASONS TO AVOID VERDICT REASONS TO BUY REASONS TO AVOID (Image credit: Getty Images) The best business phone systems make setting up and managing a corporate phone system a doddle. The very best business phone systems however, work for both employees in the office and those attending business duties remotely, since business is always on the go. Aside from flexibility and convenience, find out the other perks to owning an office phone system with our article: 7 reasons you still need a business phone system.The move to cloud services has revolutionized business phone systems, allowing small businesses to have access to telecoms features normally only available to enterprises. Powered by VoIP services using HD calling, these business phone systems have completely replaced legacy PBX systems for many businesses. Additionally, the rise in the use of business smartphones means these can also now be added to a modern cloud-based businesses phone system, employing BYOD (Bring Your Own Device) features though take note to apply Mobile Device Management (MDM) solutions for added security. The result is a feature-rich enterprise-grade solution which is available to any size business, small or large, and offers the flexibility to cater for office or home working.On top of all this, cloud-based phone systems offer unprecedented levels of software integrations and analytics, allowing you to maximize communications across your phone system. This also makes it easier to discover actionable insights into the customer journey and customer behavior, as well as making it simpler for sales and support to engage with customers.Here we feature the best business phone systems, both for the modern office as well as for remote workers. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. (Image credit: RingCentral)1. RingCentral Office. The best business phone system. Reasons to buy+Simple to use+Good compatibility+Many features+Advanced optionsRingCentral Office is an all-in-one cloud platform for calls, audio conferencing, online fax, and SMS. It's a powerful but flexible system that allows you to use most any mobile device to run as a softphone, and there's good compatibility with a range of existing PBX phone hardware.As expected, there is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing. It also offers HD voice and audioconferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing.The central contact center features omnichannel routing, CRM software integrations, agent management tools, as well as actionable analytics. There are also integrations available for a large number of apps, including SalesForce, Microsoft 365, Zoho, Zendesk, Oracle and more.Pricing depends on the number of users and number of features required, with the best deals available when there are more than two users. There are also option to include the developer network which allows access to APIs to make for a truly integration phone system.Read our full RingCentral Office review.(Image credit: Ooma Office)2. Ooma Office. Affordable business phone system. Reasons to buy+Easy to set up+Great value+Good functionalityOoma Office is an internet-based business phone service which aims to deliver a big business phone experience to small businesses.Ooma might not be overflowing with the kind of bells and whistles you might find with some VoIP services, but it presents itself as a solution for smaller firms with tighter budgets, and is positioned very well in this respect.There is a lot of functionality provided for a relatively modest outlay per user per month. There’s no fuss – you get all the features with that one subscription plan – and what’s more the system is easy to set up and get going with.Naturally, you don’t get everything compared to the feature-sets of the more costly rivals out there, and the most notable missing piece of the puzzle is a lack of CRM software integrations.Read our full Ooma Office review.(Image credit: GoToConnect)3. GoToConnect. The best for a wide range of telephony features. Reasons to buy+End-to-end encryption+Same features for each tier+CRM integrationReasons to avoid-Does not include cloud storageWith all of the VoIP solutions featured in this guide, there is a multitude of different features on offer, depending on the particular pricing plan that businesses decide to go for. What makes GoToConnect so impressive is the sheer number of features available, with the platform offering businesses more than 100 calling, collaboration, and mobile features and tools, as well as several video conferencing services.All of the general features, including custom call routing, team-based call distribution, as well as time-based and geolocation routing, are included, and customers also have access to personal meeting rooms.Advertising itself as a UCaaS solution, businesses don’t need to install any new equipment and GoToConnect will handle all maintenance and upgrades. That being said, the company does recommend that customers have a business-standard router, an Ethernet switch capable of Quality of Service, and a firewall configured to allow access to HTTP, HTTPS, and UDP traffic on their network.Interestingly, unlike most VoIP service providers, GoToConnect does not charge businesses more for additional features. Instead, the company’s pricing plan varies based on how many employees a business has. Prices range from $29.95 per user, per month for customers with between one and four users, to as little as $19.95 per user, per month for businesses with between 50 and 99 users. All pricing plans come with access to the majority of GoToConnect’s tools, and bespoke pricing plans are available for businesses with more than 100 members of staff.Among the available features are Cloud PBX, custom hold music, call management, advanced ring strategies, and one-click screen sharing. Of course, more features do mean a greater potential for things to go wrong, but GoToConnect also offers extensive email and call support should any issues arise.Read our full GoToConnect review(Image credit: Aircall)4. Aircall. VoIP call center and CRM solution. Reasons to buy+Strong focus on CRM+Easy call center setup+Lots of integrationsAircall is another cloud-hosted business phone system solution, which can be set up with just a few clicks. This then provides your business with a complete communications center solution for calls, video conferencing, and messaging from the web, desktop, or mobile. Aircall also makes it very easy to set up a call center in minutes, and so includes a wide range of CRM, help desk, and productivity functions to both support this, as well as improve how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there's an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to improve them.Because Aircall looks beyond Unified Communications and toward CRM solutions as well to better provide for sales and support teams, it also provides a large number of integrations, not least SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack. Pricing depends on the range of services required. However, note that a minimum of three users is required to operate this service.Read our full Aircall review.(Image credit: 8x8)5. 8x8 X Series. The phone system for small and medium business. Reasons to buy+Full-feature basic plan+Basic plan price competitiveReasons to avoid-Enterprise plans very expensiveThe 8x8 X Series cloud-powered business phone system offers a feature-packed bundle that means even with the most basic plan, you still have a comprehensive set of services as you'd expect with a ful-blown business PBX system.The starter tier, known as 8x8 Express offers a basic set of phone features that includes all aspects of call handling such as caller ID, call forwarding, call queues, and ring groups, as well as an advanced auto-attendant. Other features at this level include team messaging, voicemail, and voicemail transcriptions, as well as integration with Microsoft 365 and Google Workspace. The X Series X2 plan really stands out as being very accessible for small and medium businesses, offering almost everything they might require, with the sole omission of Interactive Voice Response (IVR), but otherwise delivering on most of the features they are likely to need. This is also a very price-competitive plan compared to rivals, though the enterprise plans may be another issue.Read our full 8x8 X Series review.(Image credit: Avaya)6. Avaya OneCloud. The cost-effective and scaleable VoIP suite. Reasons to buy+Strong suite of features+Scaleable Unified Communications+Configurable optionsAvaya OneCloud is the latest unified communications offering from Avaya, succeeding the previously successful IP Office platform and expanding its current Avaya IX Workplace and Contact Center range.The service aims to create a truly scaleable solution using whichever cloud solution you're most comfortable with. For small and medium-sized businesses that are happy to rely on third-party suppliers, Avaya OneCloud can easily run through a public cloud, meaning that you receive continuous service and don't have to concern yourself with software upgrades or IT buy-ins.For enterprise companies that already have a private or hybrid cloud service, a standard Avaya OneCloud can be setup, or else a customization solution according to needs under the OneCloud ReadyNow service. There's the option of setting up any required server hardware on premises, or else host it in one of Avaya's data centers.Of course, Avaya OneCloud is more than just calls, and as a unified communications solution it means integrating all communications channels into a single system. Avaya have a solid track record in their expanded VoIP and UC service provisions, and the sheer scalability of the OneCloud solution has to be attractive.Read our full Avaya Onecloud review.(Image credit: Microsoft)7. Microsoft Teams Phone. The best for businesses using Microsoft Teams. Reasons to buy+Robust integration with Microsoft 365+Strong mobile and desktop performanceReasons to avoid-Limited user capacityMicrosoft Teams Phone lets organizations make calls from any Windows, iOs, or Android device to anywhere in the world, leveraging the company’s cloud services to ensure high levels of reliability and good audio quality.Microsoft Teams Phone works out to be very affordable if subscribers are already paying for Microsoft 365. It includes a cloud-based phone system with advanced features such as call transfer, multi-level auto attendants, and call queues, as well as 24/7 customer support. The major drawback for users of Microsoft Teams Phone is that it comes with a participant limit, depending on the plan. This is 100 for the free version, and 300 for the normal subscriptions. Nevertheless, if that’s not an issue, then Microsoft Teams Phone represents great value for businesses that already use Microsoft 365. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. Brian Turner Brian has over 30 years publishing experience as a writer and editor across a range of computing and technology titles, and has been interviewed multiple times for BBC News and BBC Radio. His specialty on Techradar is Software as a Service (SaaS) applications, covering everything from office suites to IT service tools. He is also a science fiction and fantasy author, writing as Brian G Turner.
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Result 2
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Result 3
TitleThe 5 best phone systems for small businesses in 2022 | Startups.co.uk
Urlhttps://startups.co.uk/phone-systems/telephone-systems-for-small-business/
DescriptionWe've carefully analysed the market and selected the five phone systems that stand out as the best choices for small UK businesses in 2022
Date
Organic Position2
H1Best small business phone systems in 2022
H2The best small business phone systems: an overview
The best small business phone systems: a deep dive
8×8 X Series
BT One Phone
RingCentral Office
4com HiHi
Lily Comms
Tips for choosing the best phone system for you
Conclusion – summarising the best small business phone systems
Small business phone system FAQs
H3In this article, we will cover:
Key Features
Key Features
Key Features
Key Features
Key Features
Summary – the best phone systems UK
Which features does your business telephone system need?
Related Articles
H2WithAnchorsThe best small business phone systems: an overview
The best small business phone systems: a deep dive
8×8 X Series
BT One Phone
RingCentral Office
4com HiHi
Lily Comms
Tips for choosing the best phone system for you
Conclusion – summarising the best small business phone systems
Small business phone system FAQs
BodyBest small business phone systems in 2022 Think you can do without a business phone system? Think again. Business phone systems are a must for any startup. Read on to find the right one for you. Ross Darragh December 14, 2021 8 min read About us . Startups was founded over 20 years ago by a serial entrepreneur. Today, our expert team of writers, researchers, and editors work to provide our 4 million readers with useful tips and information, as well as running award-winning campaigns. Our site is governed by the Startups editorial manifesto. This article was co-authored by: Ross Darragh Writer Robyn Summers-Emler Grow Online Editor Our independent reviews and recommendations are funded in part by affiliate commissions, at no extra cost to our readers. According to our research, the best small business phone system is without a doubt the 8×8 X Series, due to its small business-centric features, internationally operative capabilities, in-depth analytics, and reasonable pricing.But that’s not to say this system will suit every business, which is why we’d recommend you use our custom-built cost comparison tool to help you move forward. Developed by our team of telephone system experts, this tool will help you make an informed decision about which product best fits the needs of your business, offering you personalised bespoke quotes from the UK's top phone system providers.However, for further insight about the 8×8 X Series phone system and its competitors, read on… Want to compare bespoke personalised quotes from the best UK telephone system providers? Use our quick and easy comparison tool to be matched to quotes that make sense for what you need Get Started In this article, we will cover: . The best small business phone systems: an overview The best small business phone systems: a deep dive Tips for choosing the best phone system for you Conclusion – summarising the best small business phone systems Small business phone system FAQs The best small business phone systems: an overview. Phone System ProviderBest forPricing starts from8x8 X Series Operating internationally £8 per user, per monthBT One PhoneRemote workers Bespoke, but average monthly spend is £35 per user, excluding VATRingCentral OfficeAll in one communications £7.99 per user, per month 4com HiHIVersatility and ease of use Bespoke, quote available on requestLily CloudCustomer supportBespoke, quote available on requestPricing is correct as of 12th August 2021 The best small business phone systems: a deep dive. Whether businesses are working remotely, are back in offices, or have adopted a hybrid approach since the end of the last lockdown, a fundamental part of operating is to be fully contactable. This is why choosing the right business phone system for your small business is so important, because wasting time and money implementing the wrong system could be devastating for your small business.This is why we've carefully analysed the market and selected the five phone systems that stand out as the best choices for small businesses – to ensure you end up with an appropriate product.Read on to find out about each of them in more detail.8×8 X Series. Key Features . ✔ Unlimited global calling across 47 countries✔ Company-wide team instant messaging✔ Mobile and desktop appsAward-winning communications company 8×8 brings us the X Series, a unified communications solution that's been designed specifically for small and medium businesses. The X Series is a cloud-based VoIP system, which is particularly beneficial for small businesses that operate internationally, as advanced plans (X4 onwards) come with unlimited calling across 47 countries for smarter global engagement.Pricing starts from: £8 per user, per month (8×8 Express)  Pros Generous 30-day free trial Free calls internationally to 47 countries - perfect for dealing with clients and customers overseas Express package is great value for money at £8 per user, per month In-depth analytics to manage customer satisfaction and employee performance Cons More advanced plans can get expensive for small businesses Cloud-based VoIP system, so if your business needs are for a PBX or multiline phone system this would not suit you BT One Phone.  Key Features. ✔ Mobile app compatible with iOS and Andriod ✔ ‘One Phone’ portal for call routing and user administration ✔ No additional costs of using the system anywhere in the EU The enormity of BT and their business phone offering makes it a little difficult to select the best system offered by the industry giant. But we’ve selected BT One Phone, as it’s an excellent business phone system for remote businesses and their travelling employees. The BT One Phone system turns any personal mobile into a kitted-out business machine using sim cards, a mobile, and an online portal.Pricing starts from: Bespoke, but the average monthly spend is £35 per user, excluding VAT Pros A dedicated onboarding manager helps your business get set up, along with access to a 24/7 BT One Phone helpdesk No need to purchase handsets (as the system is set up through mobile) Perfect for entirely remote working businesses with no office space Can easily add and remove users as your company grows Cons Must pay for additional security - using mobile phones as business phones can have a drawback: if it gets into the wrong hands, it could be disastrous for your business. You can however pay for security software MobileIron Cloud The average user cost is £35 per month, which is quite expensive compared to other providers Short on time? In 2020, we helped nearly 2,000 readers find the right telephone system for their business, and our aim is to continue this trend by offering reliable, accurate support and advice to startups everywhere.If you'd like support in finding a phone system quickly and easily, our custom-built phone system comparison tool will match you with the best suppliers for your business needs. There are no obligations, and the form takes just minutes to complete. RingCentral Office. Key Features. ✔ 100 to 4,000 inclusive minutes per user, per month (depending on the plan)✔ Mobile and desktop apps  ✔ On-demand call recordingRingCentral Office is the all-in-one communications provider, offering flexible, cost-effective business phone system packages. The cloud-based VoIP system’s accessibility and versatility mean it is great for small businesses with huge scaling-up potential. All plans come with an abundance of features including call recording, voicemail-to-email, and extensive software integration RingCentral had to make the list.Pricing starts from: £7.99 per user, per month Pros It’s cheap. The cost for the basic plan is the cheapest available on this list, and even the advanced plans are still well within a small business budget Quality of service reports ensure customer satisfaction can be monitored Integration heaven - RingCentral can integrate with lots of applications, including Microsoft Office, Salesforce, Zendesk, and Dropbox Cons Although it offers 24/7 customer service, recent reviews on Trustpilot have suggested that the support isn’t as efficient and immediate as it should be 4com HiHi. Key Features. ✔ HiHi Connect and HiHi There mobile apps ✔ Call reporting ✔ On-hold marketingThe 4com HiHi is the slickest, most flexible phone system available on this list. Its ingenious design of a tablet-turned-handset means employees can take their calls on the go, have access to video conferencing, and a whole suite of apps available on the Google Play store. 4Com also offers 24 hour UK-wide support and maintenance, with dedicated nationwide engineers available.Pricing starts from: Bespoke, quote available on request Pros The tablet interface makes it incredibly easy to use, and comes with two docking stations, for both the office and home On hold marketing is a great feature that allows you to market products whilst customers are on hold Can replicate your phone system on mobile with HiHi Connect, so you can manage your business anywhere on the go Cons Pricing and minute allowance/inclusive minutes aren’t mentioned, could end up being pricey especially if the system isn’t replacing an existing phone system Lily Comms. Key Features. ✔ Auto-attendant ✔ Personalised messages and customised hold music ✔ Access via mobile or web app, handset, and softphone Lily Cloud, from award-winning communications company Lily Cloud, is an office phone system that's designed to scale. With on-demand features, the system enables you to add or remove users quickly and easily (which is encouraging for small businesses, whose futures are typically unpredictable). Lily Comms offers an excellent level of customer support, providing you with a dedicated account manager and 24/7 support options. Lily Comms also claims to have saved 86% of its customer’s money once they have switched.Pricing starts from: Bespoke, quote available on request Pros Excellent 24/7 customer support, with a dedicated account manager to help you onboard and get the most out of the system Save between 30% to 60% when switching to Lily Cloud from on-premise solutions Cons You'll need to pay extra for team collaboration features (via the Lily Collaborate platform) such as video conferencing and instant messaging Summary – the best phone systems UK. So, to summarise, the 5 top phone systems for small businesses based in the UK are:8×8 X SeriesBT One PhoneRingCentral Office4Com HiHiLily Cloud Now you’ve read our reviews, the next step is to start comparing quotes directly from these providers. We can tell you which product is best, but at the end of the day, you need the right system to fit your business needs. This is why our team of experts has created a helpful custom-built comparison tool so you can compare providers quickly, and easily.Simply fill out the form (in minutes), and we will provide you with quotes and further information from the best UK providers available. Tips for choosing the best phone system for you. Every business has different needs when it comes to phone systems. For example, some features, like call recording, will be incredibly important to businesses with a customer service team, to manage service quality. Other businesses need to ensure their system has a mobile app, because a lot of their employees are out on the road during working hours, and need to be easily contactable.Essentially, what you’ll look for in a phone system provider will change, so we’ve put together some questions to consider that will help you navigate the decision-making process.Specialism – Do you want a provider that specialises in phones for businesses or would a more generalist supplier be more suitable?Customer support – Where and how can you access assistance? Think about the time zone that support agents are located in, and how you can contact them e.g. phone, email, live chatServices – Is it only the actual devices that your business requires, or are you looking for a provider that can offer additional services, like hosting, as well?Purpose – If you need phones that can offer specific functions, then seek out a provider that offers these in their devices, such as connectivity or integration with other systemsBudget – the amount of funds that you can allocate for a phone system is likely to affect which providers you can choose from, as they all have different price pointsCustomer satisfaction – it’s always important to check how satisfied customers are with a provider’s service. The last thing you want is to be wrapped up in a contract with a provider that has awful customer support, replying to emails weeks later and never answering the phonesContracts – be sure to consider the length of time of contracts with providers, are you happy to be tied into a contract for 24 months? Or do you want a lot more flexibility?Which features does your business telephone system need?Think about what your budget is and what your small business requires from a phone system. Some features to consider include:Automated call forwarding – Automatically transfer calls to your business phone to a different number at any location. This can be very useful if you’re expecting an important call to your business, but are out of the office or even on holiday.Dashboard – This allows you to manage your office telephone system from one central resource or programme, with access for all team members, dependant on what their needs are. Some dashboards also allow you to integrate all your communication channels, so you have control over your voicemails, emails, SMS, and fax messages, at one touch point.Speed-dialling – Store the numbers your team members call the most frequently and easily call them with a one-button dial.Answering machine – This may be a standard answer machine system. Or your business might require the ability to convert voicemails into a readable email that gets sent straight to your inbox. It allows you to sort and scan through missed calls and voicemails at a quicker rate than simply listening to each message individually.Conference calling – This feature enables your team to speak to people off-site easily. Conference calls can be popular for team meetings with off-site staff members or calls between your sales team and relevant clients, for example.Video calls – If you work remotely, or want to speak to suppliers and providers without the expense of arranging an in-person meeting, a business phone system with a video calling feature is ideal.The most basic telephone systems will tend to focus on the most common needs (like speed-dialing and an easy-to-use dashboard), whilst more sophisticated models will be able to do everything on the list above. Do you already have a telephone system? Find the right system and supplier for your business Yes No Conclusion – summarising the best small business phone systems. So there you have it, the best business phone systems for small businesses.Each system has its unique benefits and features. Lily Cloud is the winner for customer support, but the fact you have to purchase its Collaboration software to instant message and arrange video conferences with colleagues is far from the likes of RingCentral’s unified communications offering.BT One Phone is great for small businesses without an office space, as communication with your colleagues comes at no cost whilst you are all using the One Phone network, wherever in the UK or EU you are.But, internationally, BT’s system falls short, unlike the incredible 8×8 X series, which offers not only unlimited calls to over 47 countries in the world but the best performance analytics of any system on this list. In terms of versatility, however, that award goes to the unique and slick 4com HiHi. It’s so innovatively designed and has the best interface of all the systems on our list.Overall, for us at Startups, the winner is the 8×8 X Series. Not only is it a reliable, trusted communications brand, it’s also offering a brilliant system at such a reasonable price of just £8 per month for the express plan, with a generous 30-day free trial to boot. There are plenty of excellent features for small businesses, including integration with countless apps including Hubspot, and the customer service is better than our runner-up, RingCentral Office. So, what's next? Now you feel confident about the providers that can help your business, it’s time to compare them directly and choose the right one for you.We are here to help with that – simply click on our custom-built comparison form, fill out a few simple questions, and you’ll be on the way to choosing from the best business phone system providers in the UK. Small business phone system FAQs. What is the difference between VoIP and SIP?SIP stands for Session Initiation Protocol and is the line type for connecting Voice over Internet Protocol (VoIP) to a phone system, allowing video as well as voice calls to be made over the internet.Although VoIP and SIP both support IP (or internet-based) calls, they aren’t the same thing.VoIP simply means making calls over the internet.SIP, on the other hand, has a much larger scope. It’s a specific protocol that’s used to enable a range of multimedia sessions, which include VoIP calls.What is PBX?PBX stands for Private Branch Exchange. This means:You can use outside lines for making external callsYour internal telephone numbers can also be connected to a public telephone network or VoIP provider.PBX phone systems are increasingly similar to VoIP phones. They often have IP points added, so you can host the phone system for your business within the cloud. Compare bespoke telephone system quotes Use our quick and easy comparison tool to be matched to quotes that make sense for what you need Get Started It only takes a minute. Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free advice and reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews. Share this post facebook twitter linkedin Ross Darragh Writer Ross has been writing for Startups since May 2021, specialising in sustainable business and telephone systems. He also runs the successful entrepreneur's section of the website.He's previously written for Conde Nast Traveller and the NME and is passionate about music, sustainability, and travelling. Follow him on his Twitter - @startupsross for helpful business tips. Related Articles . Business Phones 7 Best office phone systems for business 2022 October 2, 2020 Business Phones Best Multi-Line Phone Systems for Small Businesses in 2022 October 2, 2020 Business Phones The best Virtual landlines in 2022: a guide for small businesses February 18, 2020 Back to Top
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TitleBest Small Business Phone Systems and Services 2022 - businessnewsdaily.com
Urlhttps://www.businessnewsdaily.com/6780-best-business-phone-systems.html
DescriptionHere are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses
Date20 Dec 2021
Organic Position3
H1The Best Business Phone Systems of 2022
H2By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021
The Best Business Phone Systems
Find the Right Business Phone System for Your Business
Reviews
Nextiva: Best Business Phone System for CRM Integration
RingCentral: Best Business Phone System for Collaboration
Ooma: Best Business Phone System for Remote Teams
Dialpad: Best Business Phone System for Voice Intelligence
GoToConnect: Best Business Phone System for Features and Tools
8x8: Best for Business Phone Systems for Small Businesses
Vonage: Best Business Phone System for Microsoft Teams Integration
Grasshopper: Best Virtual Phone System
Windstream: Best Business Phone System for Midsize Businesses
Zoom: Best Business Phone System Within a Video Conferencing Service
net2phone: Best Business Phone System for Growing Businesses
Unified Communications
How to Choose a Business Phone System
Types of Business Phone Systems
Key Features of Business Phone Systems
Business Phone System FAQs
Previous Best Picks
Community Expert Insight
Methodology
Locating the Best Services
Choosing the Best Services
Researching Each Service
H3Phone System Review Summary:
Unified Communications
Landline
VoIP
Virtual Phone System
What kinds of businesses benefit most from a good phone system?
What is unified communications?
What is the best business phone system?
When is the best time to invest in a good phone system for your business?
What is the difference between a business phone service and a business phone system?
What are the main differences between phone systems for small businesses and phone systems for large businesses?
How much does a phone system cost for small businesses?
How do you set up a small business phone system?
Who benefits most from VoIP office systems?
Can you use a VoIP phone as a regular phone?
Services
H2WithAnchorsBy Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021
The Best Business Phone Systems
Find the Right Business Phone System for Your Business
Reviews
Nextiva: Best Business Phone System for CRM Integration
RingCentral: Best Business Phone System for Collaboration
Ooma: Best Business Phone System for Remote Teams
Dialpad: Best Business Phone System for Voice Intelligence
GoToConnect: Best Business Phone System for Features and Tools
8x8: Best for Business Phone Systems for Small Businesses
Vonage: Best Business Phone System for Microsoft Teams Integration
Grasshopper: Best Virtual Phone System
Windstream: Best Business Phone System for Midsize Businesses
Zoom: Best Business Phone System Within a Video Conferencing Service
net2phone: Best Business Phone System for Growing Businesses
Unified Communications
How to Choose a Business Phone System
Types of Business Phone Systems
Key Features of Business Phone Systems
Business Phone System FAQs
Previous Best Picks
Community Expert Insight
Methodology
Locating the Best Services
Choosing the Best Services
Researching Each Service
BodyThe Best Business Phone Systems of 2022By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021. Here are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.Best Business Phone System for CRM IntegrationNextiva Visit Site Cloud-hosted Built-in CRM Multiple service plan options Best Business Phone System for CollaborationRingCentral Visit Site Get Quote Cloud-hosted Multiple service plans Numerous integration options Best Business Phone System for Remote TeamsOoma Visit Site Compare Quotes Cloud and on-premises options Mobile and desktop apps Suitable for IP and analog phones Best Business Phone System for Voice IntelligenceDialpad Visit Site Compare Quotes Cloud-hosted Mobile and desktop apps Voice intelligence Best Business Phone System for Features and ToolsGoToConnect Visit Site Compare Quotes Cloud-hosted Audio and video conferencing tools Multiple features and tools Best PicksIntroGet a QuoteReviewsUnified CommunicationsHow to ChooseTypesKey FeaturesFAQsPrevious Best PicksCommunity Expert InsightMethodologyServicesHere are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.   The Best Business Phone Systems. Nextiva RingCentral Ooma Dialpad GoToConnect Grasshopper 8x8 Vonage Windstream Zoom net2phone Business phone systems no longer serve as a tool for making and receiving calls. The best unified communications systems allow employees to communicate by phone, video, and text, which gives businesses the flexibility to connect with customers and clients in any way they prefer. To help you choose the solution that best suits you, we analyzed more than 75 providers, looking at factors such as price, ease of use, and features and tools. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. To learn more, read our guide on choosing a business phone system. Phone System Review Summary:. Number of Phone Systems Considered 10 Minimum Monthly Cost $12 per user Maximum Monthly Cost $19.99 per user Free Trial Available 30 day Find the Right Business Phone System for Your Business. Fill out this questionnaire to find vendors that meet your needs.Reviews. Nextiva: Best Business Phone System for CRM Integration. NextivaNextiva: Best Business Phone System for CRM Integration + Nextiva offers a built-in CRM solution that works with its phone system.The service is extremely reliable and secure.To get the cheapest prices, you have to commit to the service for three years and pay in advance. Visit Site Nextiva is a cloud-hosted unified communications system that is a perfect solution for businesses looking to combine their phone system and CRM services into one platform. Nextiva has its own built-in CRM solution that can help both your sales and customer support teams. Most phone systems offer integrations with top CRM software (like Salesforce); Nextiva, which offers those integrations as well, sets itself apart by having proprietary software. With these options, businesses in need of CRM software have a choice between Nextiva's or a different program. The built-in CRM offers valuable tools to help both sales and customer service representatives, including contact management, account history, sales pipeline management, case status, workflow automation and email case routing. In addition to its CRM functionality, Nextiva offers excellent phone services. It has several valuable features that businesses of all sizes will find valuable. It offers HD voice, auto-attendants, voicemail-to-email, voicemail transcription, call recording and call groups. It also has a number of collaboration tools, including audio conferencing, team messaging and online fax services. Nextiva has built-in video conferencing capable of supporting up to 250 participants. Additionally, Nextiva's Cospace offers a place for colleagues to work with one another. It includes task management and team calendars. Part of what makes Nextiva such a solid unified communications system is its reliability. The network has data centers located throughout the United States; each data center is monitored 24/7. Having multiple data centers helps ensure continual service. Overall, Nextiva reports a 99.999% uptime. This means that service is typically only down for a few minutes each year. Nextiva's business phone system is also extremely secure. Users have the option of using call encryption to protect call privacy. Additionally, Nextiva conducts regular audits to ensure its system isn't vulnerable to hackers. The company monitors each user's call history for irregular call activity to protect against fraudulent charges. Nextiva is available in four service plans that vary in price and included features. Within each plan, the price can fluctuate based on the number of users; whether you commit to 12-, 24-, or 36-month contracts; and if you are willing to prepay for those lengthy contracts. The per-user price drops with the more users you have, the longer-term contract you are willing to sign and if you want to prepay. Here is a breakdown of the range of costs for each plan: Essential: $17.95-$30.95 per user, per month Professional: $21.95-$35.95 per user, per month Enterprise: $31.95-$45.95 per user, per month Ultimate: $52.95-$75.95 per user, per month Nextiva sells desk and conference phones that range between $75 and $1,100 each.Read Nextiva ReviewRingCentral: Best Business Phone System for Collaboration. RingCentralRingCentral can service the needs of businesses of all sizes.The system has a reported 99.999% uptime.RingCentral's cheapest plan only supports up to 10 users. Visit Site Get Quote RingCentral MVP's cloud-hosted VoIP unified communications system serves all types of businesses. This system is easy to install and use, and it has a vast array of calling, collaboration, and mobile features. It is available in multiple service plans that work for small, midsize or large organizations. The cloud-hosted system requires access to a high-speed DSL, cable or fiber optic connection. RingCentral provides an implementation specialist who walks you through each step of the installation process, ensuring that your service works perfectly from the start. Once it is up and running, RingCentral takes multiple steps to ensure it stays that way. The company recently acquired the technology and engineering teams from Kindite, which develops cryptographic technologies to reduce security risks in cloud-based applications. RingCentral maintains a 99.999% uptime. What really sets RingCentral apart from competitors is its wide selection of features. Virtual receptionists, hold music, call forwarding, call recording, call screening, call logs, message alerts and answering rules are among the available call management features. In addition to the calling features, RingCentral's collaboration tools make it a true unified communications system. It offers a conference bridge that can support calls with up to 1,000 callers and video conferencing services that allow each user to host video meetings, with up to 200 participants depending on your service plan, complete with screen sharing. There is also document sharing, online faxing, and team messaging that includes task assignment tools and calendar sharing. RingCentral is working to boost its artificial intelligence (AI) capabilities with the acquisition of DeepAffects, a conversational intelligence company. The technology analyzes business conversations to identify meaningful insights. It can identify individual speakers and convert audio to text. The addition of these AI tools to RingCentral will add a lot of value to users. Starting in the first quarter of 2022, RingCentral MVP users can take advantage of these AI tools. Specifically, they will have access to live transcriptions and auto-generated meeting summaries. The live transcription will automatically transcribe calls, which can be shared with those in attendance and those who were unable to make it. Additionally, meeting summaries, which include a synopsis of the call and video highlights, can also be shared with those who couldn't attend. These tools will allow participants to focus on the discussion, rather than taking to notes to ensure they don't miss anything. Also available in early 2022 will be a whiteboard tool that will allow meeting participants to visually illustrate ideas through drawings, virtual sticky notes and content annotations. RingCentral offers both desktop and mobile apps for employees who are regularly on the go. Using the apps, employees can make and receive calls from their business lines. RingCentral is available in four service plans that vary based on price, included features and maximum number of users allowed. All of the plans include unlimited calling in the U.S. and Canada, local or toll-free numbers, unlimited SMS, voicemail-to-email, voicemail-to-text, HD voice, and call reports. The Basic plan supports up to 10 users, while the other three plans can be used with an unlimited number of users. Prices fluctuate depending on the number of users and whether you want to pay annually or month to month. Costs range from $19.99 to $69.99 per user, per month.Read RingCentral ReviewOoma: Best Business Phone System for Remote Teams. OomaUsers can connect to their business lines from anywhere using Ooma Office's mobile and desktop apps.Ooma supports video conferencing for up to 25 participants at a time.Ooma doesn't have all the features that some of its competitors offer. Visit Site Compare Quotes Ooma Office is a cloud-hosted business phone system that offers all of the communication tools remote teams need to be productive. It offers robust mobile and desktop apps that allow users to access their business phones from anywhere. With the apps, you can make and receive calls, use click-to-call, set up your configurations and send messages. The platform also includes video conferencing services. The video conferencing services are included as part of the Ooma Office Pro plan; there is no additional cost for video conferencing. The service supports up to 25 participants simultaneously, and it supports screen sharing. You can join Ooma video conferences via any web browser or the Ooma desktop app. Having the freedom and functionality to use these tools from outside your office are what makes Ooma such an ideal phone system for businesses with remote teams. Ooma provides small businesses with the features they will find most valuable, including voicemail, call transfer, call log, call park, music on hold, extension-to-extension calling and dial-by-name calling. Additionally, a virtual receptionist answers incoming calls, directing callers to the person or department they are trying to reach. Virtual extensions for remote workers, conference calling and ring groups are some other important features. For those using Ooma within an office, the system is compatible with both IP and analog phones. With IP phones, all you need to do is plug them into an Ethernet port to use them. There is some additional equipment needed for analog phones. However, analog phones can easily be connected in just a few minutes. All you need to do is plug in the system's base unit, which is a router that prioritizes voice traffic over other online traffic, and then connect the base unit to a high-speed internet router. Ooma Office provides good customer service, and its website has valuable resources to help businesses troubleshoot any problems they run into. With this level of support and resources, keeping this business phone system up and running without a full-time IT expert isn't a problem. Ooma's service is available in two plans: Ooma Office and Ooma Office Pro. Ooma Office costs $19.95 per user, per month, while the Office Pro plan costs $24.95 per user, per month. Both plans include unlimited calling in the U.S. and Canada, access to the mobile app, a virtual receptionist, call parking, ring groups, music on hold, extension dialing, voicemail, conference calling, online faxing and SMS messaging. The Office Pro plan has several added features, including access to the desktop app and video conferencing services. It also has call recording and voicemail transcription. Another added feature offered in the Office Pro plan is access to caller analytics that provides users with valuable data on call volume by day of week and time of day. With this information, which can be presented in easily digestible charts and graphs, businesses can make sure they have the right staffing levels to handle call volume when it's at its peak. Ooma recently upgraded its video conferencing platform with two new valuable features. The new Meeting Log allows users to track who is attending each video meeting and seeing how long they were in attendance. In addition, the Remote Control tool allows users to take control of the keyboard and mouse of another participant. This can be helpful when trying to solve an IT issue or when collaborating on a project. The Ooma Office desktop app now offers a new tool, Caller Info Match, that easily allows users to quickly ascertain details about a customer or contact who is calling them and, vice versa, a contact whom Ooma users are calling. Caller Info Match connects the Ooma platform to a CRM, online search engine or social network to quickly obtain in-depth caller profiles for both inbound and outbound callers. The feature is only available to Ooma Office Pro users. If your business requires landlines for things like elevator phones or fire alarm panels, Ooma offers Ooma AirDial. It combines phone service with a T-Mobile data connection in a single device that’s easy to install and manage. Since it doesn't require any internet connections, this is a good option for businesses that need to abide by regulations for life safety systems.Read Ooma ReviewDialpad: Best Business Phone System for Voice Intelligence. DialpadDialpad uses artificial intelligence to provide in-call and post-call advice and summaries.The system offers the same functionality whether you are on a mobile device, computer, or traditional desk phone.Video conferencing, which is included with the service, is limited to 10 participants and 45-minute meetings. Visit Site Compare Quotes If you are looking for a phone system that will take your calling experience to the next level, Dialpad could be a fit for you. Layered throughout Dialpad is voice intelligence technology, which provides new insights into calls. This technology studies your calls. It understands what is being said and by whom. Having AI working in the background can provide valuable benefits to users both during calls and afterward. During calls, Dialpad offers live coaching based on what is being said. For example, based on certain keywords and phrases that the voice intelligence technology detects, it can put you in touch with a sales rep or share tips about how to respond to something a caller said. It also offers sales and customer service reps key details that they might need during a call based on what is discussed. When calls are over, Dialpad can provide transcripts, which can then be easily fed into CRM systems like Salesforce and HubSpot. Knowing that after-call summaries are being provided allows you to focus on the conversation, rather than trying to simultaneously follow the discussion while taking notes at the same time. Other aspects of Dialpad are just as impressive. This business phone system works equally as well on mobile devices and computers as it does on IP phones. Features include unlimited calling and SMS messaging, custom voicemail greetings, multilevel auto-attendants, custom routing, contact syncing, ring groups and hold queues. September 2021: Dialpad recently announced that it has rebranded its video conferencing service, which all Dialpad users have access to. Previously known as Uberconference, Dialpad Meetings' basic plan is included in all Dialpad business phone system plans. It lets users host conferences with up to 10 participants for 45 minutes. An upgraded plan is offered for $15 per user, per month that allows for meetings with up to 100 participants that can last up to five hours. In addition, each user has access to Dialpad's video conferencing service, Uberconference. You can host conferences with up to 10 participants for 45 minutes. Businesses looking to expand those limits will need to purchase the Uberconference Business plan, which costs $15 per user, per month.  Dialpad's phone service, Dialpad Talk, is available in three service plans. The plans vary by price and included features. The Standard plan costs $15 per user, per month, while the Pro plan costs $25 per user, per month. Prices for both plans increase by $5 per user if you pay month to month instead of annually. For pricing on the Enterprise plan, you will need to contact Dialpad directly for a customized quote. Dialpad offers a 14-day free trial to new users.Read Dialpad ReviewGoToConnect: Best Business Phone System for Features and Tools. GoToConnectGoToConnect has all of the most valuable calling and collaboration tools businesses need.Employees can connect to the system anywhere through mobile and desktop apps.The video conferencing only allows for 25 cameras to be on at one time. Visit Site Compare Quotes If you want a business phone system with extensive features and tools, GoToConnect is the choice for you. The system has more than 100 calling, collaboration, and mobile tools and features. You will be hard-pressed to find a feature you want that GoToConnect doesn't offer. August 2021: Designed for IT administrators, GoToConnect recently unveiled a new administrative portal that provides a more streamlined approach to oversight of the system. From the new portal, IT administrators can view a system health dashboard that allows them to receive alerts on key metrics in order to preemptively address any problems that might be bubbling to the surface. There are also options for phone button customization and the ability to create custom roles and user groups. The cloud-hosted VoIP system is packed with everything a small business needs from a unified communications system, and then some. From a PBX calling standpoint, GoToConnect has it all: call queues, auto-attendants, ring groups, hot desking, paging, intercoms, custom greetings and hold music, dial by name and extension, call screening, call hold, call forward and Find Me/Follow Me. The system also includes a number of voicemail options, including virtual voicemail, visual voicemail and voicemail-to-email. From a collaboration standpoint, the system is comprehensive as well. Users have access to GoToMeeting, which is our choice as the best video conferencing service for very small businesses. Users can host meetings on demand or schedule them in advance. GoToMeeting's video conferencing platform allows for screen sharing and cloud recording. One potential downside is that you are limited to 25 webcams being on at one time. For small businesses, this likely isn't a huge concern, but it is a limitation to be aware of. Besides video conferencing, GoToConnect offers audio conferencing, team messaging and team presence, which lets you see who is free and who is busy. For employees who work outside the office, they can always connect to the system via mobile and desktop apps. The apps allow users to make and receive calls on their business line from their smartphones or using a softphone on their computer. The system integrates with many popular programs that businesses use, including Microsoft Teams, Salesforce, Slack, Zoho, Google Workspace and Microsoft Outlook. GoToConnect is available in three service plans that vary by included features and price. The pricing of some plans further varies depending on the number of users you have and whether you pay monthly or annually. The Basic plan is limited to 20 users. It costs between $19 and $29 per user, per month. The Standard plan is available to an unlimited number of users. It costs between $20 and $39 per user, per month. The Premium plan also supports unlimited users. It costs between $30 and $49 per user, per month. GoToConnect offers several bundled services that allow you to pair your unified communications system with its webinar services, password-management, contact center services and IT services.Read GoToConnect Review8x8: Best for Business Phone Systems for Small Businesses. 8x88x8's business phone system is simple to install and maintain.The service integrates with popular applications like Salesforce and Google Workspace.8x8 has a low rating with the Better Business Bureau. Visit Site Compare Quotes 8x8 offers everything a small business needs in a phone system. This is a cloud-hosted VoIP-unified communications system that doesn't require expensive PBX hardware or a trained IT staff to set up or maintain. All it needs is high-speed internet access and IP phones. This makes setting up and maintaining the phone system easy for small businesses. The service is among the most reliable we found. It uses redundant data centers around the world, so service isn't interrupted if one goes down. 8x8 boasts a 99.999% uptime, which means service is down for just a few minutes each year. Another impressive aspect of 8x8 is its vast array of calling, collaboration and mobile tools. It has all of the features small businesses are looking for in a unified communications system, including three-way calling, call forwarding, call waiting, call transferring, online voicemail, automated attendants, ring groups and caller ID. The company recently added several new features to its platform. Users can now switch between dark and light modes. (This setting can help prevent eye strain in low-light conditions.) There is also a flip call banner that can be used to seamlessly change devices while in the middle of a call. Other additions include support for multimedia attachments and the ability to decline a call with a preset message. 8x8 offers a conference calling bridge; an employee can host conference calls with up to 50 participants at a time, and its video conferencing service allows each user to host video meetings with up to 50 participants at a time. Internal online chat tools and presence features are also available. The ability for employees to use their phone systems from outside the office is an important consideration for small businesses. The 8x8 mobile app ensures users have access to their business lines wherever they are. With the app, you can make and receive calls from your business line, as well as make video calls, record calls and check your voicemail. Other factors that make 8x8 an excellent choice for small businesses are its integrations with numerous popular programs like Google Workspace, Office 365, and Salesforce and the company's top-notch customer support. The customer service was among the best we encountered during our evaluation of office phone systems for small businesses. May 2021: 8x8 recently enhanced its Microsoft Teams integration. Specifically, users can now send text and multimedia messages directly from the Teams platform. In addition, while using Teams, you can listen to voicemail messages and log in and out of assigned call queues. All of this extends the integration capabilities 8x8 has with Microsoft Teams, which already allowed users to make and receive 8x8 calls while using Teams. 8x8 is available in several pricing plans. At $12 per user, per month, the Express plan is among the cheapest we found. It offers unlimited calling, as well as video conferencing, team chat and SMS on the same platform. The other plans for small businesses, which range from $24 to $57 per user, per month, offer added capabilities, including international calling, CRM integrations, and some contact center tools. If you need full contact center solutions, 8x8 offers several combined plans.Read 8x8 ReviewVonage: Best Business Phone System for Microsoft Teams Integration. VonageVonage offers direct routing with Microsoft Teams, which allows users to make and receive calls from the Teams platform.There are three service plans to choose from.The Basic plan does not allow desktop phones to be connected. Compare Quotes Vonage's robust cloud-hosted VoIP unified communications system meets all of the calling, collaboration and mobile needs of small businesses. This service can be especially valuable to businesses using Microsoft Teams. Vonage's deep integration with Microsoft Teams allows users to access all of Vonage's PBX functionality directly from the Teams platform. Having this type of direct routing integration can boost productivity by ensuring employees are never flipping back and forth between the Vonage and Teams platform. They can stay in one place for all of their phone, messaging and conferencing needs. The integration also allows users to integrate up to 10 CRM vendors, which gives sales reps a more unified view of current and potential customers. The Microsoft Teams integration can be implemented quickly without needing to purchase new equipment or download software. Aside from the integration with Microsoft Teams, there is a lot to like about Vonage. The service offers more than 50 voice and collaboration features. This includes call flip, call forwarding, voicemail-to-email, virtual voicemail, call screening, call hold, do not disturb, call queues and click-to-call. If you don't use Teams, you can use Vonage's video conferencing tool, Vonage Meetings. Users can host meetings with up to 100 participants at a time. It also allows for active speaker views, screen sharing and in-meeting messaging. Vonage also offers audio conferencing for up to 30 attendees at a time and team messaging. For employees who work remotely or who come into the office part time, Vonage's mobile and desktop apps allow them to stay connected to the phone system. The mobile app, available on iOS and Android devices, lets you make and receive calls from your business line, instant message team members and see all of the messages sent to your business or private lines in one feed. The desktop app offers much of the same functionality. Using a softphone, you can make and receive calls straight from your desktop or laptop computer. You can also send and receive text messages from your business line and message with colleagues. Vonage is available in three pricing plans. The Basic plan only connects with the mobile and desktop app. Prices start at $14.99 and range up to $19.99 per line, per month. The Premium plan works with IP phones and includes video conferencing. It costs between $24.99 and $29.99 per line, per month. The Advanced plan includes everything Vonage has to offer, including call recording, call groups and visual voicemail. This plan costs between $34.99 and $39.99 per line, per month. Businesses with more than 100 users should contact Vonage directly for a custom quote.MoreGrasshopper: Best Virtual Phone System. GrasshopperWith Grasshopper, businesses gain access to PBX features and tools without needing to spend money on a traditional cloud-hosted VoIP phone system.Users create their own call routing system to ensure they never miss a call.Grasshopper does not offer a traditional phone system; therefore, if your needs change and you require a traditional business phone system, you will need to switch providers. Compare Quotes Grasshopper is an ideal solution for businesses in need of a system that allows them to present a professional image at all times, regardless of where their employees are working from. Grasshopper enables that by connecting business phone lines to remote workers on their mobile and home phones. The system gives your business a dedicated phone number and each employee their own extension. When a customer or client calls the main business line, they are greeted by an automated attendant, which then connects the caller to the employee they are trying to reach. Instead of connecting the call to an office phone, the system sends the caller to any phone of the employee's choosing. This could be a mobile phone, a home phone or any other number. Employees have full control over where their callers are directed. They choose the numbers their calls will be forwarded to and the order in which those numbers will ring. From the caller's perspective, the experience is exactly the same as if you had a traditional phone system. Grasshopper includes multiple other important features, such as voicemail, voicemail-to-email, voicemail transcription, on-hold music, a dial-by-name directory, call screening, online faxing and business texting. Each user can host conference calls with up to 10 participants at a time. Grasshopper has a sophisticated mobile app that employees use to make and receive calls on their business lines and send and receive business text messages. This helps keep personal calls and texts separate from business calls and texts. Through the app, users can make and receive calls using an internet connection rather than relying on cell reception. Users also have access to a desktop app, which works similarly to the mobile app. With the desktop app, you can make and receive VoIP calls, send and receive text messages, view voicemails, and review your call history all from your computer. Grasshopper is available in three service plans that differ in the number of phone numbers and extensions you receive. Each plan includes all of the features Grasshopper offers. Here is a breakdown of the three pricing plans: Solo: You will spend $26 per month billed annually or $29 per month if you pay month to month. This plan includes one phone number and three extensions. Partner: This plan costs $44 per month if you pay annually or $49 per month if you pay month to month. This plan includes three phone numbers and six extensions. Small Business: You will pay $80 per month if you opt for annual billing or $89 per month if you pay month to month. This plan includes five phone numbers and unlimited extensions. Additional phone numbers for any of the plans are available for $10 per month.MoreWindstream: Best Business Phone System for Midsize Businesses. WindstreamWindstream can support up to 20,000 users.Users can connect to the system via the WE Connect portal from anywhere outside the office.Windstream does not post pricing on its website. You'll need to contact the company directly for pricing information. Compare Quotes Windstream's Office Suite UC is a cloud-hosted unified communications system that offers businesses of all sizes the tools they need to effectively communicate with those inside and outside of their organization. The Office Suite UC platform is filled with valuable features, such as unlimited calling, auto-attendants, call groups, call history, click-to-call, do not disturb, hot desking, call routing, music on hold, 10-way calling, voicemail, voicemail-to-email and voicemail forwarding. The platform provides a number of collaboration tools as well. Using Office Suite HD Meeting, you can host video conferences with up to 1,000 attendees. The service allows you to share individual applications or your entire desktop and record meetings. Office Suite UC integrates with popular business programs so you get more out of the applications you use. Among the available integrations are those for Salesforce, Google Workspace, Slack, Microsoft 365, Microsoft Dynamics, Microsoft Teams, Amazon Alexa, Google Assistant, HubSpot, 1 CRM, Apptivo and Accelo. With many businesses having employees who work remotely, it has become imperative to use a communication system that supports those needs. Windstream does just that. Using the WE Connect portal, you and your employees can take and make calls from any mobile device, tablet or computer. From the portal, you can also launch video meetings, send faxes, listen to voicemail messages, message colleagues, send business text messages and see the availability of co-workers.  Besides its unified communications and video conferencing services, Windstream's other offerings may appeal to midsize businesses searching for solutions to complex, technical issues. Windstream offers business internet service, hybrid networking, LAN services, managed network security, firewall services, PCI compliance, DDoS mitigation, and it provides retail and business consulting. You will need to contact Windstream directly for a customized price quote. The company has a 30-day free trial and, depending on whether you bundle some services, a rate-lock guarantee for the duration of your contract. Windstream offers a satisfaction guarantee that allows you to cancel service within the first year of your contract without incurring any penalties if you are not satisfied with the service.MoreZoom: Best Business Phone System Within a Video Conferencing Service. ZoomZoom's phone service can be bundled with its popular video conferencing platform.One of the phone-only plans is metered, which can provide savings for businesses that don't make a lot of calls.The cheapest bundled plan is limited to nine users. Compare Quotes Over the past year, the number of businesses using Zoom to ensure their teams stayed connected as remote work became a staple skyrocketed. The ease of use and reliability were seen as huge benefits of the video conferencing solution. That familiarity and comfort with Zoom are why many businesses may find value in Zoom's cloud phone service. The cloud-hosted phone system is available as a stand-alone product, or it can be bundled with Zoom's video conferencing services. Zoom Phone offers many of the valuable calling features and tools that its competitors offer. This includes HD call quality, voicemail transcription, an auto-attendant, call barge, call monitor, whisper mode, call recording and call parking. The real benefit of Zoom Phone is having your phone service and video conferencing on the same platform. Depending on the plan you choose, you can host anywhere from 100 to 300 people at a time on a video call. It includes all the tools you need in a video conferencing service, including active speaker views, gallery views, the ability to mute participants, screen sharing, and options to message individual users and the entire group. For users on the go, Zoom Phone offers both desktop apps for Windows, Mac, and Linux computers, as well as mobile apps for iOS and Android devices. The apps allow you to make and receive calls, attend video meetings, and send and receive chat messages. Zoom offers both phone-only and bundled subscription plans. All of the plans vary based on the included features, tools and services. There are three phone-only plans. U.S. and Canada Metered: This plan costs $120 per user, per year. You also pay a fee for each call, which is about 3 cents per minute in the U.S. U.S. and Canada Unlimited: This plan offers unlimited calling in the U.S. and Canada for $180 per user, per year. Pro Global Select: This option is designed for businesses outside of the U.S. It offers unlimited domestic calling in more the 40 countries for $240 per user, per year. In addition to the phone-only plan, Zoom offers several phone and video conferencing bundled plans. Zoom United Pro: In addition to unlimited calling in the U.S. and Canada, you host video conferences with up to 100 participants. With this plan, which costs $250 per user, per year, you are limited to nine user licenses. Zoom United Business: This plan requires a minimum of 10 licenses. You can host meetings with up to 300 participants and receive recording transcripts. It costs $300 per user, per year. Zoom United Enterprise: This plan requires at least 100 licenses and costs $360 per user, per year. In addition to everything in the United Business plan, you can host meetings with up to 500 users. You can see a complete breakdown of each plan on the Zoom website.Morenet2phone: Best Business Phone System for Growing Businesses. net2phoneThere are five service plans to choose from, which is helpful for businesses with expanding needs.All of the plans include video conferencing for no additional charge.net2phone doesn't offer in-house call center services. Instead, it partners with another provider for businesses that have those needs. Compare Quotes When your business is starting out, you might have only a few employees, and your needs might be basic. However, as your business grows, your needs also expand. Rather than having to switch phone systems at each stage of your business, you want a system that can grow with you, which is what net2phone offers. Businesses can choose from five plans. All of net2phone's plans include unlimited calling and access to Huddle, its video conferencing solution.  Unlike some of its competitors, net2phone offers a virtual-only plan, a great option for businesses that are operating remotely and don't need a traditional phone system. This plan works as an extensive call routing system. Customers and clients call a main business number, and those calls are then routed to an employee's mobile or home phone. The virtual plan also includes ring groups, reporting and analytics, on-hold options and voicemail. In addition, users can make and receive calls from their web browsers without have to buy any additional hardware. This plan costs between $15.99 and $18.99 per user, per month depending on how many employees you have. As your business grows, you can easily switch to more sophisticated plans that have more advanced features and tools. Here is a breakdown of the other plans: Essential Plus: This option, which costs between $19.99 and $22.99 per user, per month, includes everything in the virtual plan, as well as international calling to more than 40 countries, an active directory, a single sign-on option, intercom capabilities and online fax service. Professional Plus: This package, which costs $26.99 to $29.99 per user, per month, includes everything in the Essentials Plus plan, as well as call recording, call storage, skills-based routing, call queues and voicemail transcription. Ultimate Plus: For $29.99 to $32.99 per user, per month, the Ultimate Plus plan comes with integrations with Microsoft Teams, Slack and Zoho, custom API capabilities and a receptionist console. Ultimate CRM: This package, which costs between $31.99 and $34.99 per user, per month, gives you everything in the Ultimate Plus plan, and you get Salesforce integration. net2phone offers SIP trunking and contact center services through Five9. The company offers a number of support options, including the ability to contact representatives by phone and email. Additionally, an extensive knowledgebase on its website offers answers to frequently asked questions, as well as guides on how to use the system.MoreUnified Communications. Today's unified communications systems give employees the freedom to communicate by phone, video and text. The best systems are easy to use, with a wide range of calling, collaboration and mobile features that give users the flexibility to connect with customers in any way they prefer. To help in the search process for system that works for your business, we researched and analyzed more than 75 options. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. Unified Communications. Today's business phone systems offer much more than a way to make and receive phone calls. Many of today's solutions, including some of our best picks, are unified communications systems. Instead of focusing solely on a business's calling needs, unified communications systems support all of the ways employees now communicate with customers, clients and co-workers. This encompasses traditional phone calls, audio conferencing, video conferencing, instant messaging, online faxing and text messaging. Many of these components used to be provided by different vendors. For example, a business might have had one provider for its phone system, another for conference calling and a third for video conferencing. Unified communications systems tie all of that into one platform. These are the main components of a unified communications system: Phone calls: This is a traditional phone service that allows employees to make and receive calls. Most providers offer a local and toll-free number. Conference calling: Unified communications systems include a conference bridge that allows each user to host their own conference calls. The number of people who can be on a call at one time depends on the provider. Some systems support five to 10 people, while others allow for hundreds of people at one time. Video/web conferencing: You and your employees can host video meetings with video conferencing hardware, or through a computer equipped with a camera and microphone. Most of these services allow for screen sharing, which lets everyone in the meeting view documents or presentations. The number of participants who can be on a video call at one time varies by provider. It could be just a handful or as many as 100. Instant messaging: Many unified communications systems have instant messaging. You and your employees can send messages back and forth to ask questions and collaborate on projects. Text messaging: Since texting has become so popular, some solutions allow you to send text messages from your business line. This allows you and your employees to send text messages to customers without them seeing your personal numbers. Faxing: These systems allow you to send online faxes rather than using a dedicated fax machine. You can send a fax to a recipient's email or fax machine from the platform. Having all of these tools on one platform can make communication much easier for employees, making them more productive in turn. Cloud-hosted systems have really driven the expansion of unified communications systems. Instead of paying tens of thousands of dollars for an on-premises system that houses all of these features, you can get all of this through a cloud-hosted service for a low monthly, per-user fee. How to Choose a Business Phone System. There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all of the functions and features your business needs. Can it support the number of employees who need the service? Does it have all of the features your business relies on or would benefit from? While some businesses only want standard calling features like caller ID and voicemail, others want added functions like ring groups, automated attendants and on-hold music. Also consider any other communication tools your business needs. Are you strictly looking for a system that allows you to talk over the phone, or are you in the market for more of a unified communications system that adds functions like video conferencing and instant messaging? Your answer to this question will guide you in your search for a new business phone system. Another factor to consider is a business phone system's reliability. A phone system is of no use if it isn't up and running when you need it. This is especially important for a cloud-hosted solution. Ask each provider what its annual uptime percentage is. If it isn't 99.999%, find out what the company is doing to correct the issues. Also ask about its service-level agreements and if it has any uptime-related clauses. Many business phone system providers will reimburse customers if the system doesn't hit a certain uptime percentage. If cloud-hosted systems aren't a good fit for your business, you need a phone provider that offers on-premises systems. With an on-premises system, instead of the PBX being hosted in the cloud, your business houses all the equipment. These systems have more upfront costs, but not many of the ongoing monthly fees that cloud-based systems do. Very small businesses may want to consider whether they need a true phone system with on-site desk phones. Businesses that can get by with mobile phones may want to look into a virtual phone system. These systems connect a main business number to employees' mobile phones. When someone calls the main business number, they are greeted by an automated attendant that can transfer them to different employees or departments. The call is then transferred to the appropriate employee's mobile phone instead of a traditional office phone. Virtual systems are well suited for very small businesses, businesses with a large remote workforce and solopreneurs. Finally, what type of customer support does the company offer? If you don't have a full-time IT manager or staff that can handle issues, you want a business phone system provider that will be available to answer questions when you have them, preferably through multiple channels and online resources. Types of Business Phone Systems. Businesses in need of a multiline phone system have several options. The choices vary based on where equipment is housed, how connections are made and the cost structure, among other things. [Get more details on four-line phone systems.] The equipment that provides the functionality to make and receive calls is a private branch exchange. PBX technology, whether it is housed on-site at a business or in the cloud, is what gives businesses all of the features and tools unified communications systems offer, like automated attendants, call queues, and ring groups. Landline. Landline phone systems use traditional phone system connections and wiring provided by local and regional phone companies. These systems require onsite PBX equipment that your in-house IT team maintains and upgrades. These systems require a large upfront capital expenditure for all of the PBX equipment. Landline systems are falling by the wayside, as more and more phone system providers are no longer making equipment to support this type of business phone system. VoIP. Instead of using traditional copper wiring connections like landline systems do, Voice over Internet Protocol (VoIP) systems rely on internet connections to facilitate calls. This allows you to run your phone system from the same internet connection your company uses to go online. There are two different types of VoIP systems: Cloud-hosted VoIP: Cloud-hosted systems house their PBX equipment in the cloud. This means that the phone system provider is responsible for maintaining and upgrading it. To use a cloud-hosted system, all you have to do is plug your business's configured IP phones into your local area network. These systems don't typically have any upfront costs. Instead, businesses pay a monthly per-user fee. Costs usually range from $15 to $60 per user, per month. On-premises VoIP: These systems are similar to landline systems in that the PBX equipment is housed inside your business. You are required to handle all of the maintenance. The difference is that these systems still facilitate calls via internet connection rather than landline. This gives your business more control over how the phone system operates and allows you to install any security measures you want. On-premises VoIP systems require large upfront capital investment, as well as smaller monthly fees to cover the required connections for making and receiving calls. Virtual Phone System. Another option businesses have is a virtual phone system. These systems don't require any equipment, not even phones. A virtual system works as an extensive call-forwarding tree. You set these systems up so that all of the calls to your main business number are automatically routed to your employees' mobile phones. You have total control over where calls are routed to and in what order. These systems only charge monthly fees. Key Features of Business Phone Systems. Today's business phone systems offer dozens of valuable features for small businesses. This is perhaps the greatest benefit of cloud-hosted systems: They have opened the door for small businesses to access a multitude of features without spending a ton of money. Previously, only larger businesses could afford feature-rich systems because of the capital required to install the necessary equipment.   Small businesses may benefit from these features, among others: Unlimited calling: Many of today's cloud-hosted VoIP phone systems include unlimited domestic calling for no additional charge. This gives you a fixed cost for the monthly service that doesn't fluctuate based on how many calls your business makes and receives. Automated attendants: An auto-attendant answers calls made to your business and routes calls to the proper employees or departments. Ring groups: This feature allows you to group employees so that, if someone calls needing someone in that group, e.g., customer service, all of the employees' phones will ring. You can choose for phones to ring in a specific order or all at the same time. Voicemail: In addition to traditional voicemail service, many business phone systems offer voicemail-to-email functionality. This feature sends audio recordings or transcriptions of voicemails to the person's email inbox, so they can read or listen to their messages even if they are away from the office. Call recording: This gives phone systems users the ability to record their calls. Calls are then stored in the cloud or on their computers for playback later. Other valuable features many business phone systems offer include extension dialing, call forwarding, call queues, and integrations with services like Microsoft Office and Google Workspace. These systems also offer features that can boost a business's collaboration abilities, such as video conferencing, instant messaging, presence indicators and online meetings.  Business Phone System FAQs. What kinds of businesses benefit most from a good phone system? All businesses can benefit from a good system. That doesn't mean, however, that all businesses benefit from the same type of phone system. Communicating with your customers and clients in a professional manner is critical for businesses today. That's why relying strictly on mobile devices can cause problems for businesses. You want to make a great impression on your customers. A greeting from an automated attendant is a great first step; it shows that your business is a legitimate operation. That's why businesses that don't need a traditional office phone system should consider investing in a virtual phone system. These systems allow businesses to present that professional image while still relying on their mobile devices as their main communication tools. Virtual systems include automated attendants and a host of other valuable features. In addition, when you make outbound calls, your business number, not your mobile number, is displayed to the person you are calling. For larger businesses, business phone systems not only allow you to present a professional image to your customers, but also give your employees all of the communication tools they need to do their jobs. Access to mobile apps, which allow them to take their business lines with them wherever they go, and video conferencing services ensure your staff can connect with anyone, regardless of where they are and how they want to communicate. What is unified communications? Unified communications is the ability to access all of your communication tools from one platform. Many of today's business phone systems are unified communications systems. While these systems still offer traditional phone service, they include other communication tools that professionals now rely on. The additional features in unified communications services include audio conferencing, video and web conferencing, instant messaging, and text messaging. Previously, in order to have all of these communication tools, organizations had to use a different service provider for each tool. Unified communications streamlines the process by allowing you to access all of these features from the same provider. This not only boosts production among employees, but it can also be a significant cost-saver for businesses. What is the best business phone system? Since every business is different, it is hard to say that one business phone system can fulfill everyone's needs. That's why our recommendations for the best business phone systems are based on different use cases, like best for small businesses, best for remote employees and best for call centers. For each use case, we examined the functions and tools that different business types need from a phone system. We then compared and contrasted the various phone system providers based on those criteria. You can read specifics on each selection in our in-depth reviews, and you can see more details on how we selected them below in our Methodology section. When is the best time to invest in a good phone system for your business? In today's highly competitive market, there isn't a bad time to invest in a business phone system. There are so many providers that are seeking customers that they are always offering a discount or incentive to sign up. This could be a few months of free service, free phones or discounted rates. That being said, we have noticed a lot of providers seem to ramp up their incentives near the end of each quarter. As they close their books on the quarter, most providers want the best numbers possible, so they look for anything they can do to add some more clients before the month flips over. You might want to consider that timing before you start talking to providers. What is the difference between a business phone service and a business phone system? There aren't many differences between a business phone service and a business phone system. Both provide you with all the tools you need to effectively communicate with those inside and outside of your office.  When you are evaluating which one is best for your business, you want to look at how well the system runs. Is the phone service reliable? This is especially important for cloud-hosted PBX systems. Traditionally, business phone services were all based on landlines. Reliability was rock-solid because everything was hardwired, and you weren't dealing with the internet. Today, as cloud-hosted PBX business phone systems become increasingly popular, finding a business phone service that offers the same reliability as a landline system has become crucial.   One of the key factors to determine reliability is uptime statistics. Uptime is how often a cloud-based phone system is up and running. One of the most important elements of a business phone system is that you can pick up the phone and make a call whenever you need to and that whenever someone is calling you, they can get through. The best business phone services and systems have uptimes of 99.999%. This means that service is down for a handful of minutes each year. Some business phone service providers go as far as to guarantee their uptime – if it ever falls below a certain threshold, they will reimburse you. What are the main differences between phone systems for small businesses and phone systems for large businesses? What makes today's cloud-hosted unified communication systems so appealing to small businesses is that they provide the same functionality as systems that large businesses use. Before the advent of VoIP and cloud-hosted solutions, large businesses were typically the only ones that could afford the expensive onsite equipment for a robust phone system with features like automated attendants, extension dialing and call queues. VoIP, specifically cloud-hosted VoIP phone systems, have leveled the playing field. There is no longer an expensive point of entry required, so small businesses can easily implement these systems in the same way large businesses can. One difference might be the service tiers small and large businesses choose. While small businesses might choose a lower-tiered plan that doesn't offer every feature under the sun, larger businesses may be able to afford the more expensive plans that give them access to everything the phone system provider offers. How much does a phone system cost for small businesses? The cost and the pricing structure of a small business phone system are determined by where the system will be hosted. If it is hosted in the cloud, all you have to worry about are ongoing monthly fees for each user. Prices are typically $10 to $60 a month per user, depending on how many features and tools you want. If you want to host your business phone systems on-premises (inside your physical business location), you need to plan for one-time upfront costs. For all of the equipment and installation, you can expect to pay several thousand dollars. In addition, there will likely be recurring monthly payments for your actual calling services.  How do you set up a small business phone system? A huge benefit of today's business phone systems is how easy they are to set up. VoIP systems are completely managed from an online portal. Administrators can log in to the portal to assign business phone numbers and extensions, add new users, delete users, and turn features on or off for individual users. You can access this portal from anywhere with an internet connection. Who benefits most from VoIP office systems? Employees are the ones who can benefit most from a VoIP business phone system. These systems provide employees with tools to facilitate all of their communication and collaboration needs. Voicemail-to-email, call recording, instant messaging and call forwarding are some of the valuable tools employees can access. Additionally, VoIP systems allow tons of mobility. Many offer their own mobile apps that give workers the freedom to make and answer calls to and from their business lines via their mobile devices. This helps ensure they never miss an important call. Small business owners also are huge beneficiaries of VoIP office systems. These systems give small businesses access to features and tools that were previously only affordable for larger organizations. The ability to install these systems for a relatively low price is a huge advantage for small businesses. Can you use a VoIP phone as a regular phone? Technically, there are IP phones and analog phones. Most of today's VoIP phone systems use IP phones. These phones plug directly into your internet router and are essentially ready to start making and receiving calls at once. In order to use an analog phone with many of today's VoIP systems, you need a special adapter that allows these phones to connect to your network. Previous Best Picks. At Business News Daily, we are dedicated to finding the best products and services for small businesses. We know that your time is limited, and we invest hours into research and testing so you feel confident about our recommendations.  Each year we update our best picks and use cases. We investigate changes and new companies in the industry, and we scrutinize new and existing products and services. Our process also involves revisiting companies we previously selected as best picks to evaluate whether they still are the best in their category.  In addition to our business phone system recommendations this year, we have reviews of companies we previously selected as best picks: Mitel: Best for Call Centers Community Expert Insight. As part of our research, we reached out to unified communications system users to learn which systems they find most valuable and what they like about them. The added features, especially those that allow users to stay connected while working from anywhere, is what attracted Trevor Rappleye, CEO of CorporateFilming.net, to Ooma Office. "What is most important to us when choosing a phone system (especially during COVID) is, how simple can it be to transfer calls to their cell phone?" Rappleye said. He said the ability to customize their ring tones and hold music were other appealing aspects of Ooma. "If you call our number, Ooma has allowed us to add a fun touch to what we do." Mark Kay, business expert and content manager at GearTec, said price and reliability were the key criteria his company used when choosing a business phone system. This is why they also chose Ooma Office. "It's a VoIP phone system that is very cost-effective and gives you unlimited lines," Kay said of Ooma. "Ooma also allows you to use the office desk phone at home or use a mobile app to make and receive calls." Grant Aldrich, founder and CEO of OnlineDegree.com, said Nextiva offers the perfect entry-level business phone system. He pointed to the affordable price and the ease of routing calls from a business line to a home or mobile phone are why he likes Nextiva's service so much. "With a small home office, this means that if I am spending time watching the kids, I can route incoming calls which I don't have time for to voicemail, or this [call] which I don't want to miss can be set into a three-minute holding pattern," Aldrich said. "This is the perfect amount of time I need to get my kids set up with a 30-minute task, and then I can get to the important call I don't want to miss." Methodology. To help you find the right business phone system, we researched and analyzed dozens of options. Here is a roundup of our 2020 best picks for business phone systems and an explanation of how we chose them. . Locating the Best Services. To determine the best business phone systems, we started by listing all of the vendors that have good reputations online (i.e., services that other websites have favorably and consistently reviewed). Next, we interviewed small business owners to learn which systems they use and like. If they named a new system not on our list, we added that company to our preliminary list. Overall, we considered nearly 80 different phone system providers. (See our full list of business phone systems and their websites below). Choosing the Best Services. We settled on these 23 phone systems to consider as best picks: 8x8, AT&T, Avaya, Cisco, Comcast, Dialpad, Digium, ESI, eVoice, FluentStream, FreedomVoice, Grasshopper, Intermedia, Jive, Mitel, Nextiva, OnSIP, Ooma Office, Phone.com, RingByName, RingCentral and Vonage. Researching Each Service. Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department, posing as business owners, to gauge the support each provider offers. Finally, we considered the pricing that was viewable on these services' websites or what they quoted to us in our customer service calls. We analyzed each system based on its deployment options, level of service, reliability, customer service, calling features, collaboration tools, mobility options, cost, and Better Business Bureau accreditation, ratings and complaints. Chad BrooksBusiness News Daily StaffChad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and business.com for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post, CNBC.com, FoxBusiness.com, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.Services. Image Credit: Prostock-Studio / Getty ImagesBack to TopBack to Top
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Title8 Best Small Business Phone Systems for 2022 | GetVoIP
Urlhttps://getvoip.com/blog/2019/08/27/office-phone-systems/
DescriptionWith numerous business phone systems on the market today, it can be tough to choose the right one for small business. Here, we break down what you need to know to find the best business phone system
Date30 Dec 2021
Organic Position4
H18 Best Office Phone Systems for Small Business for 2022
H2What is VoIP?
How Office Phone Systems Benefit Your Customers
How Business VoIP Phone Systems Impact Your Bottom Line
8 Best Business Phone System Providers
What Are Customer Interactions & How to Deliver Them
Choose a Business Phone System that Meets Employee Needs
The Cause and Cost of Bad Customer Experiences
Upgrading Your Office Phone System is Essential
Office Phone Systems for SMBs FAQs
H31. RingCentral
2. Nextiva
3. GoToConnect
4. 8×8, Inc
5. Dialpad
6. Vonage Business
7. Ooma
8. Avaya
What Are “Daily Details?”
How to Deliver “Daily Details”
Methods to Meet Employee Needs
Make Employee Connections With Conference Calling
Bad Customer Experience Examples
Bad Customer and Employee Experience Statistics
The Impact of Bad Experiences on Business
H2WithAnchorsWhat is VoIP?
How Office Phone Systems Benefit Your Customers
How Business VoIP Phone Systems Impact Your Bottom Line
8 Best Business Phone System Providers
What Are Customer Interactions & How to Deliver Them
Choose a Business Phone System that Meets Employee Needs
The Cause and Cost of Bad Customer Experiences
Upgrading Your Office Phone System is Essential
Office Phone Systems for SMBs FAQs
Body8 Best Office Phone Systems for Small Business for 2022 Featured In In this mega guide, we break down what you need to know about the best VoIP phone solution. With numerous phone systems on the market, it can be tough to choose the right one. Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them effectively. Full of helpful information, this guide cuts through all the useless noise online. We want you to get straight to the best VoIP phone services in the industry today. Choose a VoIP phone solution that will improve call quality and overall customer service. The goal is to find the right VoIP system that adds real value to your business, teams, and customers.     Table of Contents:   What is VoIP? How Office Phone Systems Benefit Your Customers How Business VoIP Phone Systems Impact Your Bottom Line 8 Best Business Phone System Providers What Are Customer Interactions & How to Deliver Them Choose a Business Phone System that Meets Employee Needs The Cause and Cost of Bad Customer Experiences Upgrading Your Office Phone System is Essential Office Phone System FAQs     What is VoIP?   VoIP is an office phone for a business. It is an acronym that stands for Voice over Internet Protocol. It is a phone service that uses your internet connection to make and receive calls. It also offers more communication functionality and options for your business to use. It gives you the flexibility to conduct your work from anywhere, and on any device. No longer will you need to stay close to your analog desk phone to receive customer calls, or communicate with a colleague. You have the freedom to roam.  As long as you have a working internet connection, you can communicate with customers. IP phone systems allow you to take business calls from your smartphone when you’re on the go. Use your mobile devices and VoIP to transform your workplace. You can make it a virtual office when using a VoIP solution.   How Office Phone Systems Benefit Your Customers.   As customer expectations are high, you need to deliver what they need, and VoIP can help you. There are a variety of common qualities necessary to provide excellent service. The traditional ways no longer work because your customers want more. They crave a premium experience from businesses they patronize. With a modern phone system for your business, you can serve them even better. To address customer needs, you must incorporate the following into the buyer’s journey. (See below) Strong communication connections Rapid responses to voicemail messages Quick retrieval of customer information A willingness to help and support Provide convenience, features, and options Ability to chat with a human online or onsite Multiple customer service channels These are only a few of the ways your business can meet the standards of today’s customers. For your business to gain happy customers, you have to have a system that will help you. Even small businesses can increase their experience by using a high-quality business phone system. Customers want comfortable, quick, useful, and seamless experiences. Each customer has a picture of what exceptional service looks like in their minds. If you do not have an understanding of what this entails for each customer, it will cause frustration. Customers are only moments away from a fiery tweet because they typically call in from their mobile phones. How you communicate with customers is vital to the survival of your business. Choose a reliable phone system for your office, so your customers can always reach you. In the event of inclement weather, you can route calls to your cell phone, too.   How Business VoIP Phone Systems Impact Your Bottom Line.   The phone service provider you choose impacts customer satisfaction and buying decisions. Unfortunately, some businesses fail to realize just how much each interaction matters. It is the build-up of customer interactions that create experiences. Moreover, it is all the small interactions that consist of  “daily details.” As your team interacts with customers every day, the methods they use need to run smoothly. The tools they use to communicate cannot be the reason poor service occurs. Even if your office has a PBX, you can equip it with a reliable cloud phone system, too. Whether you’re using popular tools from Microsoft or Google, be sure to always take into account if these tools are useful, such as messaging platforms, SMS, emails, and phone system capabilities. Consider their quality and if the tools you use are performing at a top-notch level. Interactions and tools affect the customer’s overall experience with your business. Popular IP PBX systems can be retrofitted with high-performance VoIP solutions, especially if it’s Avaya, Cisco, or Polycom. SIP Trunks provide the backbone of cloud PBX voice communication. If your current business phone system does not serve you, it’s time for a switch. You need a system that supports the experiences you provide, and the service you expect. Your business needs VoIP.   8 Best Business Phone System Providers.   Whether you’re searching for the best office phone for a small business or large enterprise, you should be communicating with your customers and employees on a higher level. Switch out your old telephone system for one of the best business VoIP providers. Use the reasons why making a switch is important to your business needs. Are you looking for a call center-friendly system? Or, do you want more or less control over how your business service works? What you decide will impact the type of VoIP system your business requires. Here are a few systems to consider when reviewing the providers in this article: PBX (Private Branch Exchange) – Used to communicate internally (within the company) and externally (with the outside world). It is a private telephone network. PBXs often handle internal phone extensions and call management. Virtual PBX – Used to provide businesses of all sizes PBX technology to manage phone tasks within offices and departments. SIP Trunking – A Session Initiation Protocol (SIP) Trunk is used for multiple real-time applications like voice and video applications. Data is sent and received via a SIP client. PSTN (Public switched telephone network) A PTSN is the infrastructure and services for public telecommunication.  It is a public telephone network. Below are five of the best business VoIP service providers. Choose from the best of the best to enhance your business communication and customer service experiences.     1. RingCentral.     RingCentral’s phone system combines voice, video, conferencing, and team messaging into one unified and seamless communication system. One of the first companies to enter the VoIP space, RingCentral is known for its innovative and cutting-edge technology which is integrated into a secure, one-stop, cloud-hosted communication solution. RingCentral’s team collaboration features such as real-time messaging, video calling, screen share, and file sharing allow users to communicate and collaborate from anywhere, which means greater productivity and efficiency. RingCentral also offers top-of-the-line international video conferencing which allows companies to conduct face-to-face meetings (with screen sharing) while vastly reducing travel expenses. RingCentral pricing starts at $19.99 monthly per user for their “Essentials” plan which allows for up to 20 users.  For more than 20 users you can choose from their “Standard” plan at $24.99 monthly per user or their “Premium” or “Ultimate” plans which offer advanced features such as automatic call recording, single sign-on, and CRM integrations. Learn more about RingCentral’s plans and pricing here.     2. Nextiva.     The Nextiva platform, like other Grasshopper alternatives, unifies your business communication. Its VoIP phone service and features turn prospects into loyal customers. A dependable VoIP system, many businesses choose to rely on Nextiva to conduct business activities inside and outside the office. Your location no longer depicts how much work you can complete. You can now finish all work projects from anywhere via your smartphone. Nextiva equips your team with the right business tools to keep employees productive, and customers satisfied. With items like call routing, hold music, video-conferencing, and various calling features, your business is ready to rule the world. Let’s just say, building strong relationships and experiences has never been easier. Everything you need is included like call logs, call waiting, advanced voicemail, and a toll-free phone number at no additional charge. The price of Nextiva’s phone service starts from $20.00 per user every month. When you add more users, the better deal you will receive. Nextiva gives you options to expand your office phone and save money. Learn more about Nextiva telephony plans here.     3. GoToConnect.     GoToConnect service benefits for businesses is to simplify phone line management, call monitoring, and conferencing setup. It helps with improving communication and collaboration with teams, employees, and customers making it one of the best phone systems out there. GoToConnect offers your business the ability to combine voice and video, as well as mobility. You can use your mobile device to stay connected to work while on-the-go. The price of Jive phone service starts from $19.95-$29.95 per month per user. After that, price plans change with every additional group of users. GoToConnect plans use a tier method.     4. 8×8, Inc.     8×8 places its efforts on ensuring they have a truly unified cloud-based communication system that works simply and seamlessly with your business. They pride themselves on their innovative thinking to provide reliable and crafty solutions. 8×8 wants to keep you connected to your customers. Your business miscommunication issues will immediately lessen with the 8×8 system. You can make better relationships by ensuring the delivery of messages is no longer getting in the way. The price of 8×8 phone service starts from $15.oo per month, per user from for their X Series X2 plan. After that, the price goes up to $172 per month, per user, for the X8 plan which is their most advanced plan. You have several available options to choose from for your business. Learn more about 8×8 plans here.     5. Dialpad.     Dialpad makes your business calls better. It works by offering various ways to connect your team with its customers. Gain a variety of tools with one of the best office phones for your business. Opportunities for gaining more customer connections are bound to happen as a result. Dialpad powers your business communication in multiple ways: voice, video, messages, AI, and meetings across your existing devices. Dialpad pricing starts from $25.00 per month, per user. They also offer a Pro and Enterprise option at different prices. Learn more about Dialpad phone plans here.     6. Vonage Business.     The Vonage Business office phone is entirely cloud-based. Additionally, Vonage Business allows you to implement new software easily without additional infrastructure or costs so that you can easily scale as your business grows. The Vonage Business API platform, Nexmo, allows businesses to greatly improve customer experiences with omni-channel capabilities.  Nexmo uses the very latest technology to connect businesses with consumers in real-time, in whichever channel the consumer prefers.  This could be voice, email, chat or social media.  Additionally, embedded communications create contextually relevant interactions to keep customers happy, improve sales and streamline customer service. Vonage Business plans go down in the price per line the more phone lines you have. For example, for 1-4 lines, plans start at $19.99 monthly per line. For 5-19 lines, plans start at $17.99 monthly per line. For 20-99 lines, plans start at $14.99 monthly per line. Learn more about Vonage’s Business Cloud plans and pricing here, and the state of Vonage Business here.     7. Ooma.     Ooma offers technology to assure every customer call coming in or going out from your business is crystal clear. It delivers voice quality even under extreme conditions. By using a collection of advanced technologies, Ooma works to keep the conversation flowing. When you replace your landline with a VoIP provider, you will feel the difference. Not only does it enhance employee commitment to service, but it delivers ease. The price of Ooma phone service starts from $19.00 per month, per user. Your VoIP phone service you choose needs to be reliable, dependable, and supportive, both for you and your customers. Do not allow your business VoIP system to let you down. Stop losing customers, employees, and money. When you decide to use a VoIP phone provider, you choose to make employees and customers the top priorities of your business. Learn more about Ooma Pricing and plans.     8. Avaya.     Avaya offers a cloud phone system that lets its users call, chat, meet, and collaborate with employees and customers all on one platform. Their tool is designed to offer personalized, intelligent, and effortless interactions for all Avaya users. The company has a complicated past. In 1995, Lucent Technologies spun off from AT&T. Five years later, Avaya spun off from Lucent. Avaya actually went bankrupt in 2017 but was eventually saved by RingCentral. The two companies entered a partnership in 2019 to create Avaya Cloud Office, which is powered by RingCentral.  Avaya Cloud Office was designed to give its users an all-in-one experience that specifically fits the way you work. You can get in touch with customers or coworkers through the platform’s voice or SMS messaging using your desktop or mobile device. Avaya Cloud Office also offers a video meeting solution for up to 200 participants. Users can also leverage Avaya’s analytics offering to see how effective your business’s communications are.  Avaya Cloud Office has four different pricing plans available, with each individual price based on the number of licenses you need for the software. Companies with less than 20 users can take advantage of the Essentials plan, starting at $19.99/user/month. The remaining pricing plans are available to organizations with 20+ users. The Standard plan starts at $24.99/user/month, Premium begins at $34.99/user/month, and Ultimate starts at $49.99/user/month.   What Are Customer Interactions & How to Deliver Them.   Customer interactions consist of two things. One, providing “daily details” and two, the methods you use to deliver them. These are essential in any of the best phone systems for small businesses and major enterprises.   What Are “Daily Details?”. The phrase “daily details” is how I sum up what needs to happen during every interaction. It consists of the following: Unified Communication: Everyone in the office communicates with customers using one fully integrated phone system. This also includes CRM software, text messaging, helpdesk, and call center functions. Quality of Service: This includes uptime, internet connection, availability, user experience, security, and customer support. Business Contact Options: Local number, call recording, call forwarding, mobile app, cell phone, visits in-person, website, toll-free number, and easy to find on search engines like Google. Product Details: high-quality items, in-stock, buying options, affordability, and advanced features.   How to Deliver “Daily Details”. Another essential factor in creating positive interactions are the methods you use. The methods to deliver “daily details,” include: Phone Calls Text Messages Face-to-Face Emails Voicemail Faxing Social Media Contact Center Live Chat Advertising You can also deliver daily details using free help desk software.  Every interaction you have with customers is critical. Pay attention to what you provide and how you deliver it. The phone service provider you choose matters too. Not only will it affect the customer experience, but employee ones too. These are your business’ most important relationships. You must have an office phone that supports both of them.   Choose a Business Phone System that Meets Employee Needs.   You have employees because you need them for your business. They, too, have needs that go beyond receiving a paycheck. Meeting employee needs ensures better customer interactions, which leads to more sales. By using a VoIP small business phone service, you equip employees with the right tools. It makes it easier to deliver “daily details” during every interaction. As a result, you will see success. As a business owner, you are responsible for meeting employee needs. They rely on you to supply them with supportive methods. What do employees want from employers? Access to capable equipment and features Ability to work on their phones with a mobile app Remote work options – temporary or permanent Task management and organization Clear and concise customer management tools Serve customers across multiple channels, beyond the phone High-quality products and services to sell A reliable and trustworthy phone system Your VoIP provider needs to include methods that enable you to meet your employee needs. Your small business phone system handles more than outgoing and incoming calls. Your employees, along with your customers, need more.  Happy employees mean happy customers.   Methods to Meet Employee Needs. Video conferencing Caller ID Auto Attendant High-speed internet connection Mobile Device Features for iOS and Android Softphone Handset Headset Cordless Phone Call Center Management Software Automatic call recording Information Management Platform   Make Employee Connections With Conference Calling. When you equip employees with features that promote connectivity, you take your business to the next level. Employees want to collaborate and make connections with team members. Incorporating tools like conference calling and web conferencing software can unlock new levels of productivity for your small business. Phone service alone can only take your business so far. Landlines have too many restrictions for you to go where you want to go. Enabling your employees to converse, meet, and discuss projects live is what you need to grow your business. Your business phone system is your competitive advantage. If the virtual phone system your business uses does not keep employees connecting, soon this will be reflective in the service you provide. The trickling in of unhappy customers will begin. Your employee experiences dramatically impact the outcome of your customer experiences. You can no longer have a lousy phone system that lacks compelling features. Modern phone systems offer redundancy to direct calls to cell phones in the unlikely event of an internet connection outage. Whether you’re selling the best office phone for a small business or international enterprise, a modern VoIP solution is within reach.   The Cause and Cost of Bad Customer Experiences.   Having a business in the digital age makes it all too easy to forget about one of the oldest methods of customer communication: the telephone system. As a result, some businesses believe that other forms of communication take priority, but 92% of all customer interactions happen over the phone. That does not necessarily mean all of them are phone calls, which is why you need a VoIP system that can support your business. If your business phone system is lagging, you are disappointing your customers and employees. You can do so much better.   Bad Customer Experience Examples. The average company loses between 10% and 30% of its customers each year. It does not take long for these numbers to grow, especially if you continue to provide poor quality business connections. Unhappy customers and employees happen due to inadequate VoIP equipment, management, or service. Here are many sources of frustration reported by small businesses: Missed calls that don’t get returned Being put on mute versus hold Long hold times Sent to voicemail instead of correct team members Echos, delays, or static on calls Dropped calls Confusing dialing instructions for outbound calling Difficult tools Unreliable call transfers Abandoned calls Wrong phone number transfer Poor customer service Slow or unreliable Wi-Fi Unreliable VoIP phone systems Sluggish and buggy mobile apps   Bad Customer and Employee Experience Statistics. When your phone service provider is not up to par, it costs you. These bad experience statistics put the cost into perspective. A person spends an average of 9.5 minutes attempting to reach a human when trapped in an automated phone system. Globally, the average value of a lost customer is $243. 71% of consumers have ended their relationship with a company due to poor customer service. $83 billion is the cost of poor customer service in the US. Turnover for customer service employees is 27% annually. More than two-thirds of customers have hung up on a business phone system in frustration of not being able to reach a live person. Bad customer experiences impact business in many ways. Some are immediate, while others have a more lasting effect.   The Impact of Bad Experiences on Business. A Damaged Reputation Wasted Leads Your Customer Lifetime Value (CLV) Plummets Decreased Revenues High Turnover You decide whether your phone system will create miscommunication and irritable interactions, or smooth conversations that put everyone at ease.   Upgrading Your Office Phone System is Essential.   Upgrading your phone system is not just about updating your actual phone to the latest Polycom or Yealink phone. Evaluate your needs today and in the future – 2-3 years would be a good idea. Hop like a grasshopper to using VoIP and don’t delay in your migration to implement your new phone system. Make sure you have a high-performance internet connection. All the best business phone systems in the modern era use VoIP, requiring a stable and speedy internet connection. Be sure to consider feature comparisons and reviews. Your office phone can be the best technology investment you’ve ever made because it affects sales, marketing, operations, and customer service. Check out our latest guide to ensure that you get the best office phone system features available.   Office Phone Systems for SMBs FAQs.   Below, we’ve answered a few common questions about office phone systems.   What is a small business phone system?A small business phone system is a Voice Over Internet Protocol (VoIP) telephony communication platform that uses the Internet, not the standard PSTN network, to make/receive phone calls. VoIP phones offer advanced features like visual voicemail, call recording, and call routing not available on traditional desk phones. What is “Bring Your Own Device” (BYOD)? Note that most small business phone systems today include additional communication channels and team collaboration solutions, such as video calling, instant chat messaging, SMS texting, and file sharing. VoIP phone solutions offer several tiered, scalable plans that are payable on a monthly basis. What should I look for in a small business phone system?Though the specific features you need will depend on the nature of your business, you should look for a small business phone system that offers: At least a 99.9% guaranteed uptimeScalable pricing/plans, whether all-in-one feature bundles or features that can be purchased a la carteMobile applications for Apple and Android devices Integrations with existing third-party communication and client management software (CRM systems, video calling tools, project management apps, etc.) Unlimited calling in the United States and CanadaLocal, toll-free, and/or vanity business phone numbersStandard VoIP features like call routing, call forwarding, call recording, call transfer, call queueing, IVR, etc. See more standard VoIP features hereWhat equipment do I need for a VoIP phone system?One of the biggest reasons for the popularity of VoIP phone systems is that they require very little equipment and hardware to operate.The most important thing you’ll need is a stable Internet connection from your ISP with a bandwidth of at least 100kpbs/second. Note that the VoIP provider is not responsible for the cost/management of your Internet. You’ll also need a router and modem. Since VoIP phones offer softphone capabilities and mobile applications via BYOD, you aren’t required to purchase any new phones or computers.  The majority of VoIP users opt for a cloud-based solution, which means the provider is responsible for hosting the data server. Some businesses opt for on-premises VoIP service, which requires additional equipment (and professional setup/installation.) Common, but optional, equipment also includes headsets, speakers, analog phones, microphones, and even professionally installed conference rooms with things like digital whiteboard screens.  Can I use an analog phone with a VoIP platform?Yes, you can use analog phones (traditional desk phones) with your VoIP service. This will require the purchase of an analog telephone adaptor (ATA) that connects your desk phone to the VoIP system. Many VoIP providers offer compatible analog phones on their websites that can be rented or purchased outright. What is “Bring Your Own Device” (BYOD)?YOD, or Bring Your Own Device, allows users to connect existing devices (smartphones, tablets, analog phones, desktop computers) to their virtual phone system, adding portability and eliminating the need to purchase an excessive amount of new equipment. Businesses taking advantage of BYOD capabilities will usually set monitoring/security/data ownership and access policies to protect sensitive business data if/when these devices are taken out of the standard office environment. How do I set up a small business phone system?The setup process of a standard small business VoIP phone system is refreshingly simple. Depending on the specific provider you choose, you may be able to set up a basic phone system online in about 10 minutes. The main steps to take are to check network compatibility, choose a business phone number, determine the number of users, and then download the softphone/mobile VoIP app. If you’ve chosen a completely cloud-based solution, you won’t need to connect a physical PBX box to your phone system. If you have an on-premises solution, use an Ethernet cable to connect your PBX box to your desk phones/computers. Note that providers have a step-by-step installation guide in their online knowledge base if you want to manage the process on your own. However, for more complex systems, you’ll likely need personalized installation and setup support. Most VoIP providers offer custom onboarding programs, user training webinars or custom courses, and onsite installation/setup.  Related Posts SIP Protocol 101: What it Is and How it Works Hosted PBX vs SIP Trunking: Pros, Cons, Features What is SIP ALG and Why You Need to Disable It Share Twitter Linkedin Facebook Email
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Title6 Best Business Phone Services for Small Business (2022)
Urlhttps://www.wpbeginner.com/showcase/best-business-phone-services/
DescriptionAre you looking for the best business phone services for your business? See our expert-pick of the best business phone services for your WordPress site
Date
Organic Position5
H16 Best Business Phone Services for Small Business (2022)
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Body6 Best Business Phone Services for Small Business (2022) Last updated on January 1st, 2022 by Editorial Staff | Reader DisclosureDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us. Shares 361 Share Tweet Share Pin Facebook Messenger WhatsApp Email Are you looking for the best business phone service for your WordPress powered website? Adding a phone service can help you efficiently manage calls with customers. In this article, we have hand-picked some of the best business phone services that you can use along with your WordPress site. Why and When You Need a Business Phone Service? Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number wouldn’t look professional, and you will not be able to communicate effectively. Adding a proper business phone service allows you to do the following: You can easily track call duration, hold times, wait times, and overall usage. Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more. Share one business phone number among several users simultaneously (auto attendant feature allows you to route call to the first available representative) You can use a desk phone system, cordless phones, mobile cell phone, or a computer to receive and make calls. Easily add new employees without calling in a IT technician. Business phone systems transmit voice over internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection. If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build better customer relations with professional sales and support provided over the phone. That being said, let’s take a look at the top business phone services that you can use with your WordPress site. 1. Nextiva. Nextiva is the best business phone service in terms of features and ease of use. They offer a large set of features, with quick setup and reasonable pricing. It comes with a simple web-based admin panel which makes it easy for small business owners to easily manage the unified communications platform like a pro. Nextiva’s VOIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more. You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, advanced IVR (interactive voice response) system, and more. As a platform Nextiva also offer other powerful features including CRM, Live Chat, online surveys, call analytics, and other solutions that work very well with the business phone system. Their phone call quality is excellent, their voip solution offers 99.999% uptime, and their customer service representatives are always helpful. Pricing for Nextiva’s business phone service starts from $18.95 per user every month for the Essentials plan. Their pricing gets cheaper as you add more users. You can also create a pre-paid account to save more money. Note: We use Nextiva on WPBeginner as our business phone service. In our experience, Nextiva is the best small business phone system in the market from both features and pricing point of view. As a small business, our favorite feature is that Nextiva lets us add a business line for cell phone, so our team can receive incoming calls from our office or even when working remotely without having to share their personal cell phone numbers. The Nextiva app works on both iPhone (iOS) and Google (Android) smartphones. They also give us text messaging and video conferencing which makes it easier for our team to connect with our customers using their preferred business communication channel. With that said, if your business needs an office phone system that works on existing handsets, then Nextiva offer that as well. Call centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking. Nextiva is the official phone provider for top universities such as Stanford, UCLA, University of Southern California, as well as top brands like Taco Bell, Conan O’ Brian, and more. Expert Review: We believe Nextiva is the best overall business phone service for small businesses with affordable enterprise-level plans. 2. RingCentral. RingCentral is another popular business phone service for companies of all sizes. They offer one of the most feature-rich small business phone systems on the market. Their business phone platform includes all the standard business calls functionality you would need including unlimited calling, call forwarding, caller ID, call waiting and transfer, share one line on multiple mobile devices and users, SMS texting, and more. Apart from that, it also comes with video meetings with screen sharing, team messaging, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It comes with an intuitive cloud based administration that makes it super easy to set up and manage your calls. Their Essentials plan starts at $19.99 per month for each user (billed annually), and you can add up to 10 users. Other plans come at different pricing and features. You can also pay extra to get a vanity number for your business which allow you to have catchy and memorable business phone number. RingCentral is a great phone solution for both physical offices that are looking to replace landline phones as well as those moving to a virtual office. It can work with your telephone system when compatible, or you can use their virtual phone system through RingCentral desktop app and mobile app which works on all smartphones (iOS and Android). Because RingCentral is one of the most popular business VOIP platform, they have a large app integration directory. This allows you to connect with other services for automatic transcription, real-time analytics, voice over call recording service, sales call insights from Chorus.ai, integrations with call center software, connection with support help desk software, and many more add-ons, so you can have an integrated customer contact center. Expert Review: We believe RingCentral is a great business VOIP solution for small-to-medium sized businesses. 3. Ooma. Ooma is a popular business VOIP phone provider that offers business phone numbers, and 1-800 toll free phone numbers at affordable prices. You can add a toll free number to any Ooma office plan. By default they will pre-select a toll-free phone number for you, but you also have the option to choose a new one. Ooma office platform comes with all powerful features that you would expect such as virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, call logs, and more. Best of all the setup is very easy, and you can do it within minutes. You can use their control panel to easily manage calls, add new team members, and more. Their pricing plan starts at $19.95 per month per user with no contracts, and it comes with a free toll-free number and 35+ business phone features. They also have a Ooma Office Pro plan which costs $24.95 per month and includes additional features such as video conferencing, voicemail transcription, enhanced call blocking, call recording, desktop app, and more. Expert Review: We believe Ooma is the best business phone service for traditional office settings with desk phones. Their new features also make it great for remote teams looking to advance collaboration. 4. GrassHopper. GrassHopper offers virtual phone numbers through voice over internet protocol (VOIP), and it is great for solopreneurs and small businesses. A virtual phone number means it can forward calls to any phone number or mobile device. However, for outgoing calls you will still need a regular phone line. They offer intuitive web and mobile apps to manage your account and phone service. You can use multiple extensions for your number, and you can choose from local, toll-free, and vanity phone numbers. It offers US, Canada, and UK based local and toll-free numbers. GrassHopper comes with all standard features like call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more. It is perfect for remote teams because you can add extensions that can be used from anywhere using mobile or desktop apps. Their plans start from $29.99 per month with 1 local number and up to 3 extensions. You can increase the number of users and add multiple local phone numbers on their higher plans. Expert Review: We believe GrassHopper is the best business phone service for freelancers and solopreneurs. 5. Phone.com. Phone.com is another good option for small business phone service. They offer a simple web and app-based administration panel with standard phone service features like call forwarding, call routing, caller ID, conference calling, video conference calls, and more. They include several European countries and Canada in their local call minutes which makes calling to those countries way cheaper. You can also integrate your business phone service to third-party CRM software like Salesforce and Zoho. They have two types of pricing options pay per minute and unlimited. Pay per minute plans start from $12.99 per month and unlimited plans start from $22.99 per month. Expert Review: We believe Phone.com is the best cheap business phone service for budget-conscious companies. 6. GoToConnect (formerly Jive). GoToConnect, formerly known as Jive, is another great option for small business phone service. They offer an advanced cloud business phone system at an affordable price. Their VOIP phone service includes all the standard features like unlimited calls, unlimited extensions, call forwarding, number sharing, voicemail to audio email, automatic call attendance, mobile apps, chat, SMS, and more. They also have hundreds of CRM integrations and other marketing integrations with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and more. GoToConnect offers a truly unified business communication platform that goes beyond just business phone services. They have HD video conferencing that makes it easy for you to collaborate with your customers and team members. They have over 100+ cloud VoIP features including several notable features like unlimited call queues, advanced dialpad editor, cloud branch exchange, advanced ring groups and wait time announcement for call centers, paging system, eFax, and more. Since GoToConnect is part of the larger GoTo software family, it seamlessly integrates with their other webinar and meeting softwares like GoToMeeting, GoToWebinar, GoToTraining, and more. Their pricing starts at $24 per month for the basic business phone service. Their premium plan comes with advanced features for larger call centers. Expert Review: We believe GoToConnect is the best business phone service for small businesses in education and healthcare industries. Which is the Best Business Phone Service for You? After carefully researching all the top business phone service providers, we believe that Nextiva is the best business phone service provider in the market. Their plans are affordable for businesses of all sizes, and they offer a lot of powerful features along with top-notch customer support. The best part is that while Nextiva business phone line works on your cell phone, tablets, and computer, they also often run free promotions for advanced business phone systems like Poly VVX150 or Nextiva X-885 which is used by many professionals for multi-line handling and more. For all the reasons above, we decided to use Nextiva for our own business and rate it as the #1 best business phone system in the market. In our research, RingCentral came as a very close second. Their voip phone system offers a lot of the same features as Nextiva, and at the end for us it came down to price and customer service. You really can’t go wrong with either of these top two VoIP providers. We also looked into many other business phone service providers that are not listed in this article like Vonage, 8×8, AT&T, Verizon, Skype, and others. We decided it wasn’t best to list them all in this article because we don’t want to cause choice paralysis. Instead our goal is always to make it easy for you to choose the best provider for your needs. We hope this article helped you find the best business phone service for your WordPress site. You may also want to see our guide on how to create a free business email address and the best email marketing services for small business. Business Phone System FAQs. Having helped thousands of business owners find the best business phone system for their needs, we have answered quite a lot of questions. Below are some of the answers to the most frequently asked questions about VoIP business phone systems and service providers. What is VoIP and how does it work? VoIP (Voice Over Internet Protocol) is a phone technology that allows you to make and receive phone calls using the internet wi-fi instead of traditional phone lines. We wrote a detailed guide on what is VoIP and how it works. Here’s a quick visual VoIP infographic: Is business VoIP phone service cheaper than a landline phone? Yes, VoIP business phone systems are cheaper than on-premise landline because it uses your existing internet connection rather than requiring a separate system or hardware. VoIP business phone service also lessen internal IT and support burdens by simplifying the overall workflow. Typical landline phone providers charge extra for advanced call features like call queuing, call transfer / automatic call forwarding, music on hold, extension dialing, conference bridge, etc. With business VoIP all the advanced features are included in a flat monthly fee, and you can even save up to 90% on internal calling costs with top providers like Nextiva. Can I switch from landline phone to business VoIP service? Yes, you can easily convert your landline business phone system to an online business VoIP solution. All the top business phone system companies like Nextiva and RingCentral make it easy for you to keep the same business phone number when switching from landline to VoIP. Can I use my cordless phone with business VoIP? Yes, you can use your existing cordless phones, softphones, and desk phones with most business VoIP providers. All the top providers that we mentioned in our list also come with a mobile phone app that you can install on your personal cell phones as well. If you’re currently using analog phones or have a PBX setup, then you can use a VoIP adapter to keep the same business phone system. What are the disadvantages of VoIP business phone systems? VoIP business phone services make phone calls over internet. The biggest disadvantage is that if you do not have a reliable internet connection, then your customer call quality will not be as good. Also if your business experiences a power outage, then it likely means that your internet router will also lose power. This can lead to call dropping. We always recommend using a battery backup with your internet router to avoid call quality issues. These disadvantages can be easily mitigated, and the advantages of VoIP business phone systems simply outweigh any cons. You get all the advanced call features like call routing, music on hold, conference calls, auto-attendant, interactive voice response (IVR), call queuing, extension dialing, voicemail forwarding, and a lot of flexibility without the high the high costs of landline phones. Which is the best business phone system in your expert opinion? Our top 3 choices for the best business phone services are: Nextiva RingCentral Ooma No, this last question is not a joke. We seriously get this question even after referring people to this guide. That’s why we even made video comparison of the top business phone service: Subscribe to WPBeginner We hope that this guide helped you choose the best business phone service for your small business. You may also want to see our comparison of the best chatbot software, and best website builder platforms to grow your business. If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook. Popular on WPBeginner Right Now!How to Properly Move Your Blog from WordPress.com to WordPress.orgHow to Fix the Error Establishing a Database Connection in WordPressHow to Install Google Analytics in WordPress for Beginners12+ Things You MUST DO Before Changing WordPress ThemesDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us.About the Editorial Staff . Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi. Trusted by over 1.3 million readers worldwide. The Ultimate WordPress ToolkitGet FREE access to our toolkit – a collection of WordPress related products and resources that every professional should have!Download NowReader Interactions. Leave A Reply Cancel reply. Featured in Copyright © 2009 - 2022 WPBeginner LLC. All Rights Reserved. WPBeginner® is a registered trademark. Managed by Awesome Motive | WordPress hosting by SiteGround | WordPress Security by Sucuri. I need help with… Popular searches: Starting a Blog WordPress SEO WordPress Performance WordPress Errors WordPress Security Building an Online Store
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  • 6
  • service small business
  • 6
  • 6
  • voip business phone
  • 6
  • 6
  • nextiva business
  • 6
  • 6
  • voip phone
  • 6
  • 6
  • service small
  • 6
  • 6
  • free number
  • 6
  • 6
  • expert review
  • 6
  • 6
  • voip business
  • 6
  • 6
  • phone service small
  • 5
  • 6
  • toll free number
  • 5
  • 6
  • wordpress site
  • 5
  • 6
  • cell phone
  • 5
  • 6
  • plan start
  • 5
  • 6
  • landline phone
  • 5
  • 6
  • phone service wordpress
  • 4
  • 6
  • business phone number
  • 4
  • 6
  • local toll free
  • 4
  • 6
  • top business phone
  • 4
  • 6
  • nextiva business phone
  • 4
  • 6
  • small business phone
  • 4
  • 6
  • service wordpress
  • 4
  • 6
  • caller id
  • 4
  • 6
  • call routing
  • 4
  • 6
  • local toll
  • 4
  • 6
  • top business
  • 4
  • 6
  • call center
  • 4
  • 6
  • feature call
  • 4
  • 6
  • service provider
  • 4
  • 6
  • phone business
  • 4
  • 6
  • service wordpress site
  • 3
  • 6
  • caller id call
  • 3
  • 6
  • voip phone service
  • 3
  • 6
  • phone system market
  • 3
  • 6
  • phone service provider
  • 3
  • 6
  • phone business voip
  • 3
  • 6
  • editorial staff
  • 3
  • 6
  • manage call
  • 3
  • 6
  • mobile phone
  • 3
  • 6
  • id call
  • 3
  • 6
  • call recording
  • 3
  • 6
  • desk phone
  • 3
  • 6
  • cordless phone
  • 3
  • 6
  • voice internet
  • 3
  • 6
  • internet connection
  • 3
  • 6
  • advanced call
  • 3
  • 6
  • powerful feature
  • 3
  • 6
  • phone call
  • 3
  • 6
  • call quality
  • 3
  • 6
  • voip solution
  • 3
  • 6
  • system market
  • 3
  • 6
  • video conferencing
  • 3
  • 6
  • phone provider
  • 3
  • 6
  • popular business
  • 3
  • 6
  • virtual phone
  • 3
  • 6
  • desktop app
  • 3
  • 6
  • mobile app
  • 3
  • 6
  • ooma office
  • 3
  • 6
  • extension dialing
  • 3
  • 6
  • phone line
  • 3
  • 6
Result 7
TitleBest Business Phone System in 2022
Urlhttps://www.b4bc.co.uk/best-business-phone-systems-in-2022/
DescriptionBest Business Phone Systems in 2022. best business phone system. We are now living in a post Covid world, which has changed the way we work in many ways.
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Result 8
Title6 Best Business Phone Systems for 2022 - Fit Small ...
Urlhttps://fitsmallbusiness.com/best-business-phone-systems/
DescriptionRingCentral: Best Overall Business Phone System · RingCentral · Nextiva: Best Business Phone System for Unified Communications · Nextiva · 8×8: Best ...
Date9 Nov 2021
Organic Position7
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Result 9
TitleTop 10 best VoIP phones of 2022 for small business
Urlhttps://www.thevoipshop.co.uk/news/top-10-best-voip-phones-of-2022-for-small-businesss
DescriptionDiscover our full range of VoIP phone systems for small businesses. Choose from TheVoIPShop Cloud Voice, Cloud Phone or 3CX, Hosted phone ...
Date16 Dec 2021
Organic Position8
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Result 10
TitleThe Best Business VoIP Providers for 2022 | PCMag
Urlhttps://www.pcmag.com/picks/the-best-business-voip-providers
DescriptionHow to Choose the Right VoIP System. Before you start considering a brand, you need to figure out exactly how you want your business to use a phone system. Look ...
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Result 11
TitleBest Business Phone Systems of 2022 | U.S. News
Urlhttps://www.usnews.com/360-reviews/business/business-phone-systems
DescriptionFor instance, Zoom Phone's business phone system is our top pick for video conferencing. The introduction of cloud VoIP phone service has opened ...
Date15 Dec 2021
Organic Position10
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Result 12
TitleBetter than VOIP Phone System for Small Business UK
Urlhttps://telephonesystems.cloud/small-business-voip-phone-system/
Description
Date
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H1VOIP Phone System for Small Business UK
H2JANUARY SALE
Best VOIP phone system for SME business
Why is it great for small business in the UK?
Why We Are Different
Better than VOIP - VOIP has Evolved
Support for your business from the centre of the UK!
Better than VOIP - HD Call Quality
Work from anywhere
High quality branded cloud phone equipment
H3FREE 5000 Minutes Bundle
No Crazy Contracts
Rent phones
Grow or Shrink
Fixed Costs
Mobile Working
Plug and Play
Full Featured
Free Mobile & Computer Phone App
Free Business VOIP Phone System Features
Learn more about our VOIP phone system..
Looking for VOIP and not a small business?
Phones
Mobile
Computer
Home
Abroad
Associated With
H2WithAnchorsJANUARY SALE
Best VOIP phone system for SME business
Why is it great for small business in the UK?
Why We Are Different
Better than VOIP - VOIP has Evolved
Support for your business from the centre of the UK!
Better than VOIP - HD Call Quality
Work from anywhere
High quality branded cloud phone equipment
BodyVOIP Phone System for Small Business UK Better than traditional VOIP, our hi-definition contract free cloud phone system allows your small business to be more flexible. Pricing & Features JANUARY SALE. FREE PORTING Free porting for all orders placed in January 2022 - use offer code JANSALE22. Best VOIP phone system for SME business. Looking for a VOIP phone system in the UK that meets your exact needs, whatever your size? Our VOIP Phone System is perfect for UK small Business. Offering better than traditional VOIP phone quality, our hi-definition contract free VOIP phone system allows your business to be more flexible and save money, along with fantastic free setup and support. FREE 5000 Minutes Bundle. With your £10 user fee, get 5000 minutes a month per user of calls to UK 01/02/03 numbers and UK mobiles, FREE with any system ordered! Enough to cover an average business's call needs! No Crazy Contracts. We're so confident you'll stay, we don't make you sign a crazy contract, cancel any time! No sneaky price rises & pay the same as a new customer every month! Why is it great for small business in the UK? Rent phones. You can choose to rent the phones to save on any up-front costs or don't use phones at all. Grow or Shrink. The system grows with you, so you only need to start off with one user and add or remove users when you need each month. Fixed Costs. Your spending each month is a fixed fee, so with the call bundle you can easily budget. Mobile Working. Mobile working is so simple, so you can take and make calls where ever you are, which is perfect for a small business when you are busy. Plug and Play. Our phones auto install themselves so there are no install or setup charges. It's just plug and play. Full Featured. Our full featured system allows your business however small to look big, with auto attendant, voicemail and much more. Free Mobile & Computer Phone App. The system comes with free iPhone and Android App's along with PC and Mac App too. These are to enable professional remote working by allowing you to make and receive calls to your mobiles through the system. You don't pay for minutes on your mobile, which is a real cost saving. When anyone calls your main office number, if you are out and about, the App can answer just like you are sat at your desk. You can even use the App instead of renting or buying a physical phone to save on money. Why We Are Different. No Crazy Contracts. Fed up of a deal always looking to good to be true? Since we are contract free, you always pay the price on our website, ensuring no hidden price rises. Pay the same as a new customer every month! Reliability you can trust. We guarantee 99.9% uptime backed up by our SLA on our robust UK dedicated VOIP platform in conjunction with CISCO & Openreach. Monitored and managed 24/7. Fanatical about support. All are calls are answered in less than 10 seconds here in the UK, why not call us or live chat now and find out how friendly our team are! Free configuration & support. All our VOIP systems are configured in the cloud, so there are no configuration, installation or support charges. Our phones simply auto install when plugged in. Learn More Free Business VOIP Phone System Features. From Start-Up, small businesses and SME companies, all the following features are included in the price, whatever size you are! Call Analysis Reporting Auto-Attendant Custom Greetings Voicemail HD Calls Advanced Call Groups Conferencing (3 Way) Click to Dial Mobile App Desktop App Caller ID Busy Status Video Calls Hot Desking Learn more about our VOIP phone system... Features &Prices App &Teams Phones &Accessories InternetLine TelephoneNumbers VoiceMessages Looking for VOIP and not a small business? Our cloud phone system works for any size of business in the UK, up to enterprise level Learn more Better than VOIP - VOIP has Evolved. Originally, VOIP systems were poor quality calls that ran over your Internet connection. However, this has now changed and VOIP phones have been replaced with Cloud Phone Systems. So, think of the new system as VOIP plus, where the VOIP calls still run over the Internet, but are now in high definition and work alongside physical phones and apps to make a completed feature rich phone system for UK businesses. Our VOIP plus phone system runs from infrastructure here in the UK and is only for UK business. Our system is particularly popular with Small Business, as it can shrink and grow with you regardless of your business size and with no contract, you don’t have to commit to anything! TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-04-22 5 "I would like to say how happy I am with the product that I purchased from your company. I would also like to particularly mention my appreciation to Josh in your Support Department. Throughout the whole process of setting up, Josh has been brilliant and so helpful and I hope he receives recognition for the outstanding customer service that he has provided to me. He is a credit to your company!"By David SimpsonDavid Simpson TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-06-15 5 "Very Good System, does pretty much what it says on the box, best feature for us is the remote office facility. Great!"By Goldstraw Associates T/A 21st Century Goldstraw Associates T/A 21st Century TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-10-22 5 "Really helpful staff helping me to get set up, with no problems at all Thanks Guys!"By Actiman LtdActiman Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-10-12 5 "The team has been extremely helpful. What is important for the user - quick replies. Excellent service. "By RBWTLRBWTL TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-04-24 5 "The line is crystal clear and far better quality than my mobile or any other app. Excellent Staff....really good to just go online and get an immediate response in the chat screen."By Ethos Education LimitedEthos Education Limited TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-06-15 5 "Great superb quality system, at a very affordable cost. I cant rate highly enough. So much functionality for your gbp. Easy to appraise costs on the website, smooth effortless installation and integration. Superb back up from the team @telephonesystems.cloud"By Total Image Solutions LtdTotal Image Solutions Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-10-04 5 "Telephone Systems.Cloud is one of the nicest companies that I have ever had the pleasure of dealing with. The staff are charming and impeccably mannered. They are technically brilliant and absolutely focused on the needs of their clients. I struggle to find anything that could be improved upon. I would have no hesitation whatsoever in recommending them."By Andrew Smith Funeral ServicesAndrew Smith Funeral Services TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-01-30 5 "Very pleased with the service from start to finish. The whole process was quick and simple. Phones were very easy to set up and any queries we had were quickly answered. Wish we had swapped over to a VOIP system years ago. The phone itself is very good quality and the line is clear"By Rebus Training LtdRebus Training Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "I have used Hosting Systems for many years and found them to be highly professional and helpful. This was particularly evident when we decided to go for a Voip system which turned out to be a complex challenge to provide exactly what we wanted to achieve."By Anderen LtdAnderen Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-10-21 5 "Very smooth implementation, great support when needed (although this has not been very much) and clear lines. All round, very impressed."By Ripple Recruitment LtdRipple Recruitment Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-10-04 5 "Great service and very helpful just what I needed and was up and running in a hour"By Dog SectionDog Section TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-06-08 5 "seamless service from start to finish, offering a personal & friendly yet extremely professional service. highly recommended :)"By Minshall & CoMinshall & Co TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-10-28 5 "Couldn't be more helpful, helping us set up our new system. Really easy to use and straightforward to install with NO previous knowledge. "By Ladyhall LtdLadyhall Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-09-12 5 "Do yourself a favor and switch your physical phone line to cloud"By Removals and Storage ExpertsRemovals and Storage Experts TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-12-18 5 "Brilliant service, friendly staff. I was up and running in a few hours unlike other providers "By KMB StorageKMB Storage TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-03-20 5 "Excellent in every way"By Devcomp LtdDevcomp Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-01-15 5 "Phone are good quality and the customer service is excellent"By Bowella Recruit Bowella Recruit TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-11-21 5 "We upgraded to the cloud system when our telephone system failed due to a power cut, the team were fantastic! Within the day we were up an running again and soon had the full system in place. Not only do we now have a more efficient, reliable and flexible telephone system but we really are saving money on phone bills. "By Freedom LtdFreedom Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-06-14 5 "If any of my contacts are looking for a cloud based telephone system, I cant recommend these guys enough!!No contract, great prices but most of all outstanding customer service, nothing is too much hassle for them. Thanks guys you have made the process very easy :)"By DBS Processing LtdDBS Processing Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-10-17 5 "Spoke to a lot of suppliers and found Telephone Systems were the most straightforward to deal with and in their pricing. Set up was really simple and the team jumped on anything that we wanted to customise straight away with no hassle. Really pleased with our choice of supplier!"By NSBV Projects LtdNSBV Projects Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-05-02 5 "This is technology that really WORKS. The call quality is excellent, the convenience is excellent, and yes folks, you can use this anywhere you have internet connectivity or cell phone service. Take a call from Stoke in Western Canada and there is no lag; you might be taking a call from the office door. Plus you get the approach to customer care and relations: friendly, unflappable"By Counselling PeopleCounselling People TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-08-20 5 "I need to keep my phone number when moving exchange, these guys made the transition as easy as I think it could get! A few teething problems where sorted with patients and speed. Always at the end of the phone to answer questions from this non techy Luddite! Compared to the same service with BT we saved £30 per month "By Forever Green FloristForever Green Florist TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "The telephone system provided for our client is excellent. It was easy to order, to install and has been easy to add to since. Highly recommended and with the right connectivity it has been a fantastic update for the business in conjunction with their move to new premises. Call quality is excellent! More than happy to recommend."By M&M TechnologiesM&M Technologies TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-06-16 5 "We needed a business phone solution for our business, this has been EPIC, all pre configured, easy plug and play, it has brought our business together - 100% awesome !"By 2nd Generation Facades2nd Generation Facades TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-03-03 5 "The service received so far has been outstanding! Nothing is too much trouble and any requests are dealt with promptly. In these difficult times it is refreshing to see a proactive company working so effectively. Keep up the good work!"By European Power Systems LtdEuropean Power Systems Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-02-05 5 "I knew we were being limited by our standard phone system, but had no idea how to transfer to a cloud based system The team explained and handled the move perfectly. Incredible the difference it has made to our team and clients"By Nexus Dental LaboratoryNexus Dental Laboratory TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-04-14 5 "We would recommend you to anyone, frankly. You've been professional, responsive, friendly and obliging. After running a terrible gauntlet with a ("the") major telecoms company and reaching the end of our tether, you have been a breath of fresh air. It was such an easy transaction! Uncomplicated, quick and exactly what we needed - seriously, we've been so impressed with you we can't recommend you highly enough."By Gewefa Uk LimitedGewefa Uk Limited TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-12-10 5 "Fantastic company. Really straightforward to work with. We have been using the phone system for a few months now and it's been exactly what we need as a small business and very affordable. I wish all telecoms companies were like this!"By Ladyhall Ltd Ladyhall Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "What a lovely and dedicated team! Whatever the issue they will go beyond to make your calls happen."By Go NurseGo Nurse TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-08-28 5 "After the initial trepidation of moving over from BT I can honestly say it's best thing we have done, easy installation, easy operation and great additional features all in all very happy"By Penkhull Service StationPenkhull Service Station TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-11-11 5 "Great service from the staff who really took the trouble to make sure that we were set-up properly. On the switch over day the numbers from our old supplier were ported over exactly as planned by Telephone Systems - to the very hour!"By Bailey Solutions LtdBailey Solutions Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-06-17 5 "Excellent pre and post sales service,your team have been outstanding even to a small user like us - thank you"By Recur Global LtdRecur Global Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-12-21 5 "Installation was quick and easy and the sysytem is working well for us"By Labelcraft UK LtdLabelcraft UK Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "We've worked with Telephone Systems for a number of years. Really please with the telephone and the service. They've always been willing to help if we've need to add or remove users etc. The VOIP system has worked extremely well for us as we've expanded and moved office."By FlowbirdFlowbird TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-07-21 5 "Excellent product and service"By Tarpey Woodfine ArchitectsTarpey Woodfine Architects TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-02-25 5 "I was initially concerned that I was switching to a small company, for something as important as our telephone service. There is something strange about being in the clutches of a mega-corporation such as BT.... awful experience, but hard to leave! I need not have worried. Superb experience with yourselves, from setup to usage. Also, you guys have a sensible, fair, straightforward and competitive pricing system. Keep up the good work, because the telecom industry needs providers like you."By Powercut (Wales)Powercut (Wales) TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-02-10 5 "I have to say that you guys are a breath of fresh air in the telecom world. "By Powercut (Wales)Powercut (Wales) TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-04-11 5 "Really good service, system is easy to use, we save £250 per month compared with our old system."By The Lyme TrustThe Lyme Trust TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-11-25 5 "Good service. Quickly set up and cost effective, Very helpful support and sales staff, Quick, cheap, efficient."By Invicta Property Maintenance ServicesInvicta Property Maintenance Services TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-03-08 5 "I cannot rate your service high enough. We were incredibly sceptical to begin with, based on the massive cost savings but since having the system installed, I can safely say it is the best thing we have done so far this year. Not only is the system so much more flexible, but the financial gain is staggering."By NuPrint Lithographics LtdNuPrint Lithographics Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-03-28 5 "Excellent service; fast, polite and informative. The system has modernised our telephone setup and is allowing us to deal with calls from our customers more efficiently."By Party Shop Supplies LtdParty Shop Supplies Ltd TelephoneSystems.Cloud Cloud Telephone Specialists 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 5 out of 5 with 41 ratings Support for your business from the centre of the UK! Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire. Cloud experts for over 21 years, why not live chat now to a member of the team and find out how we can help you transition your phone system to the cloud. Better than VOIP - HD Call Quality. Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline. Work from anywhere. Move to a cloud telephone system and you and your staff can work from anywhere, it really is that flexible! Phones. Great quality phones in your office, simply plug and play. Mobile. Receive and Dial as your office number while out and about on the mobile. Computer. Save money and integrate with your CRM with the PC & Mac App. Home. Allow staff to work from home any time with the same extension number. Abroad. You can answer your work calls from anywhere in the world, including the beach. High quality branded cloud phone equipment. Pay monthly or save and buy upfront on our range of voip phones, headsets and conference pods. Associated With. Our Phone System How Cloud Telephone Systems Work Phone FAQ Why Us Contact Us Terms & Conditions & Policies Privacy Policy Help Partner Program Handy Articles Company Reg.: 4212030 telephonesystems.cloud is a Trading Name of Hosting Systems Ltd OfCom RID code: FLZ All content of this web site © Hosting Systems Ltd All prices are shown ex VAT Small Business Phone System | UK VOIP Phone System | Charity Phone System | DIY Telephone System | New Start-up Phone System | Recruitment Agents Phone System | GDPR Call Recording | Business SIM Only Mobiles | Staff Home Working | BT Alternative Phone System | Home Internet VOIP Phone | Hosted Phone System | Auto Attendant Phone System | Office Phone System | Microsoft Teams Phone System | Phone System for GP's and NHS | Virtual Phone System | Leased Line Quotes | Stuck in a phone contract The Hub Trentham Business Quarter Bellringer Road Stoke-on-Trent Staffordshire ST4 8GB UK Get a quote now
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Result 13
TitleTop 8 Best Phone Services for Small Business – 2022 Review
Urlhttps://www.quicksprout.com/best-business-phone-service/
DescriptionPricing and reviews for the best business phone services and VoIP phones. Compare Nextiva, Ooma, Ring Central, Grasshopper, Phone.com, Vonage, and more
Date6 days ago
Organic Position12
H1Compare The Best Phone Services for Small Business
H2Additional menu
The Best Business Phone Service Providers for 2022
How to Find the Best Business Phone Services For You
The Top Business Phone Systems in Summary
H3Nextiva – The Best Overall
Ooma – Best Physical Phone System for Small Businesses
RingCentral – The Best for Businesses that Love to Text
Grasshopper – Best Phone Service for Solopreneurs
Phone.com – Smallest Price Tag for Smaller Operations
Vonage – Best for Businesses that Need It All
GoToConnect – Best for Helping Your Customers
1-VoIP – Best If You Need Phones—But Don’t Use Them Often
Remote Access
Audio and Video Connection Quality
SMS and MMS Messaging
Responsive Customer Support
H2WithAnchorsAdditional menu
The Best Business Phone Service Providers for 2022
How to Find the Best Business Phone Services For You
The Top Business Phone Systems in Summary
BodyCompare The Best Phone Services for Small Business Published on January 5, 2022 Want to jump straight to the answer? The best phone service for most small businesses is Nextiva or Ooma. The right business phone services can get small businesses toll-free numbers, easy call routing, and unlimited SMS for a low monthly rate. Keep reading for in-depth reviews of the top eight business phone services that small businesses can start using today. My recommendations include only trusted providers with secure technology. The Best Business Phone Service Providers for 2022. Nextiva — Best overallOoma — Best physical phone system for small businessesRingCentral — Best for businesses that love to textGrasshopper — Best for solopreneursPhone.com — Smallest price tag for smaller operationVonage — Best for businesses that need it allGoToConnect — Best for helping your customers1-VoIP— Best if you need phones—but don’t use them often I’ve included some really affordable options in my top picks. You can find cheaper phone systems out there, but I would be cautious of going with a provider who’s not well known. Below, you’ll find reviews to help you compare the pricing, plans, and features of each one. Following the reviews is a short guide that explains my recommendations and lays out the important considerations of choosing a phone service for your business. Nextiva – The Best Overall. Visit Nextiva Starting at $11.95 per monthAffordable enterprise-level plansUnlimited callsFree local & toll-free number Try Nextiva for free Nextiva is an industry leader in the business phone service space—and for great reason. They offer reliable phone systems at a great price. This phone service’s features, tools, and hardware include: A phone for your deskPhones for conference roomsAn app to manage phone calls, texts, and emails through your computerA mobile app for your cellphoneIntegrations with the major CRMs like Salesforce and Hubspot So you have the flexibility to use phones or just download the app and use a headset from any device. All the security is handled by Nextiva, so people can work wherever they are without causing IT headaches for administrators. And while Nextiva’s physical hardware is great, where they really shine is in their tools to connect your office, no matter where your team is located. With the Nextiva App, you’ll be able to use the same phone numbers you use at your office desk from the comfort of your own home. You can even use the same extensions you’d use in the office. With the app, you’ll also be able to video conference and instant message your team members with just a few clicks. On top of that, Nextiva offers a great auto attendant tool that automatically greets your callers and directs them to where they need to go. Customers also get access to voicemail to email which streamlines your voicemail inbox. The auto attendant tool is helpful whether your business uses a physical office or if you’re distributed—allowing you to easily funnel your callers to the right people no matter where they are. You get to choose between three simple plans. The price depends on the number of users and the length of your contract. There are plans to accommodate businesses of all shapes and sizes, with options for businesses with 1-4 users, all the way up to 100+ users. Here are the starting rates for each plan, per user, for an annual contract: Essential — $18.95 per monthProfessional — $22.95 per monthEnterprise — $32.95 per month *Update: Nextiva is currently running a limited time promotion and you can get started for even less than the prices above. Click here to see their limited time sale prices. These are the most affordable enterprise-level plans that I’ve seen so far. Some other highlights of Nextiva’s small business phone service include: Unlimited callsCall queuingAutomatic call forwardingHold musicFree online faxFree local and toll-free number Some sought-after features are not included in the Basic plan. If you want to use the Nextiva app, get unlimited conference calls, pre-recorded greetings, and text messaging, you’ll need to upgrade to the Pro plan. Call recording, voice analytics, and voicemail to text delivery are only available on the Enterprise plan. Try Nextiva for free today. Ooma – Best Physical Phone System for Small Businesses. Visit Ooma Flat rate $19.95 per monthNo contracts, cancel at any timeUnlimited callingVirtual receptionist Get Started Now Ooma is an ideal solution for businesses that want to keep using hard phones. Some offices want a phone at everyone’s desk. Large organizations need numbers tied to locations, not people. Hotels aren’t going to offer guests headsets and a tablet. The reason I like Ooma so much is that it’s a true plug-and-play system. It’s easy to set up, very straight-forward to customize to your workplace, and it’s going to tie into your existing technology without much of an issue. Once you install an Ooma base station, you’ll be able to hook up any old phones and fax machines with adapters. New businesses might be swayed by their lucrative pricing. Just pay a flat rate of $19.95 per month per user. No contracts and you can cancel at any time. The catch? The monthly rates don’t include hardware costs. But by purchasing your hardware with a relatively low one-time fee, you’ll end up saving the money in the long run as opposed to renting it each month. Ooma does have a mobile app, which allows you and your staff to make calls on the go from your smartphones. So you could opt to go mobile-only and skip the hardware costs. But I don’t recommend this. There are better options out there if you’re looking for a business VoIP phone service without any hardware. So stick with Ooma if you want straightforward rates for your office phone. For those of you with a growing team, Ooma can scale with you. It’s easy to add on users, devices, and manage everything on your own. Your plan will come with unlimited calling, a toll-free number, low international rates, and a virtual receptionist. Ooma also has exceptional customer support if you have any trouble setting up the hardware or managing your service. Learn more at Ooma. RingCentral – The Best for Businesses that Love to Text. Visit RingCentral Unlimited SMS & MMS100 toll-free minutes per monthOn-demand call recordingSmall to enterprise solutions Get Started Now RingCentral is one of the most popular VoIP solutions in the industry. That’s because they offer an all-in-one phone service solution at a competitive price. While their plans are great for your typical VoIP phone service and video conferencing needs, they also offer unlimited business SMS and MMS across all of their plans. That’s an amazing deal if your team regularly relies upon text messaging for your day-to-day business. For example, this is great if you want to send automated text messages alerts to your team members frequently. RingCentral stands out because they offer specifically designed plans for small businesses. It’s reliable, secure, easy to use, and delivers high-quality voice for crystal clear calls. RingCentral is also affordable. You can save over 30% if you sign up and prepay with an annual plan as opposed to a month-to-month contract. Here’s a quick overview of the plans and pricing: Essentials Starting at $19.99 per month per userUp to 20 users100 toll-free minutes per monthOn-demand call recordingUnlimited calls within US and Canada Standard Starting at $27.99 per month per user1,000 toll-free minutes per monthUnlimited internet faxUnlimited audio meetingsUnlimited video conferencing (up to 4 people per meeting)On-demand call recordingCustom app development and deployment Premium Starting at $34.99 per month per user2,500 toll-free minutes per monthUnlimited video conferencing (up to 100 people per meeting)Automatic call recordingMulti-site supportSalesforce and Zendesk integration Ultimate Starting at $49.99 per month per user10,000 toll-free minutes per monthUnlimited video conferencing (up to 200 people per meeting)Automatic call recording For most, I recommend the Standard plan. It offers plenty of great features and all the essentials a business might need. You can also customize your plan to pay extra for things like additional toll-free numbers, vanity numbers, international numbers, and international toll-free calling. As mentioned before, all of the plans come with basic features like unlimited business SMS and MMS, along with mobile apps for iOS and Android, HD voice, team collaboration, call log reports, and 24/7 customer support. The plan you choose will largely depend on how many toll-free minutes you plan to use as well as the number of users you’re going to onboard. Try Ringcentral today. Grasshopper – Best Phone Service for Solopreneurs. Visit Grasshopper Starting at $26 per monthVoIP and Wifi callingNo calling limits24/7 live support Get Started Now Grasshopper offers a full-service virtual phone system targeted to smaller operations like freelancers, startups, and small businesses They make it easy for you to find toll free numbers, vanity numbers, 800 numbers, local numbers, and more. This simple solution is a great way to add professionalism to your business. The Solo plan is the best option for an entrepreneur who has a small side business. It includes one phone number and three extensions, along with the features that come with all their plans like business texting, call forwarding, VoIP and WiFi calling, virtual fax, voicemail, custom greetings, and more. That should be more than enough for the burgeoning entrepreneur. You’ll want to upgrade to the Partner plan if you have a small group of up to three employees working for you. For anything more than that, you’ll need the Small Business plan to accommodate your needs. All Grasshopper plans come standard with the following features: VoIP and Wifi callingVirtual faxMobile and desktop appsBusiness textingAbility to handle simultaneous callsCall reportingCall forwardingVoicemailCall transfersExtensions One big benefit: No restrictions from call limits. They also offer 24/7 live support. Grasshopper also gives you the option to integrate your business interactions into one inbox that’s easy to manage. You can access your emails, texts, business calls, and contacts in one place. Try Grasshopper for free. Phone.com – Smallest Price Tag for Smaller Operations. Visit Phone.com Starts at $10.39 per monthOver 50 standard features includedE911 dialing optionsPremium add-ons Get Started Now Phone.com offers some of the most straightforward and simple VoIP business phone plans that you’ll find. They’re also incredibly affordable, with some of the lowest priced plans for small businesses out there. And it’s not just the sticker price–the licensing is way more flexible than other top business phone systems. With Phone.com, you can mix and match plans, which many other providers don’t let you do. You can buy basic plans for people who don’t use the phone a lot, and you can upgrade licenses for your employees that need unlimited minutes. You’re not upgrading everyone’s license to access a feature that only a small slice of your employees actually need. You can sign up and get started in minutes. Building and managing your entire business phone system from the intuitive dashboard is easy for anyone, regardless of their technical skill level. Phone.com has more than 50 features that come standard, including: Fax to emailSMS messagingInternational dialingHD conferencingCall screening and blockingCall routingCall queuingAuto attendant You’ll also benefit from E911 dialing, which is not offered by all VoIP providers. Premium features like call recording, video conferencing, and CRM integration cost extra. Another feature you can add is caller analytics. This helps you get a deep dive into the metrics of your call such as call durations over time, busiest hours, and your top performers. You can also see a handy breakdown of your incoming and outgoing calls by extension numbers. That’s great for the data-driven companies out there. Plus it’s great to integrate into your sales funnels and marketing strategy. Phone.com is HIPAA and HITECH compliant, which means it’s safe to use if your company is in the medical field. They do all of this with an incredibly low price tag. In fact, it’s the lowest one on this list starting at $10.39 per user per month. With that you get 300 pooled minutes, 1000 pooled texts, and video conferencing for up to 10 people. And remember–you can upgrade some plans if you have users that need unlimited minutes, call recording, or other advanced features. The ability to mix and match lets you drive the price even lower, because you’re not paying for more than you need. That’s why we recommend it to small businesses where budgets are tight—but you still want a solid phone service to get you through your work day. So if your calls are relatively short and infrequent, you can definitely save some money with one of these budget plans. Get started at Phone.com Vonage – Best for Businesses that Need It All. Visit Vonage 50+ voice & communication featuresCompatible with Vonage MeetingsSimple to set up and scaleThree different plans Get Started Now Vonage offers a wide-array of solutions and features that’s great for organizations that need…well, a bit of everything! That includes their unified communications service which allows you to talk through voice, SMS, team messaging, fax, paperless fax, social—you name it. It’s great for office settings but also gives you more flexibility for conferencing. That’s why I highly recommend Vonage if your business needs a lot more than one or two communication channels and tools. They offer three different plans, with rates based on the number of lines you need. Here’s a brief overview of the plans and costs: Mobile Make and receive calls from your mobile device and desktop computer. Best for smaller businesses that don’t need office phones.1-4 lines — $19.99 per month per line5-19 lines — $17.99 per month per line20+ lines — $14.99 per month per line Premium Made for traditional office teams. Allows for calls from any device, including desk phones.1-4 lines — $29.99 per month per line5-19 lines — $27.99 per month per line20+ lines — $24.99 per month per line Advanced Best option for businesses that need a phone service for team setups and onboarding.1-4 lines — $39.99 per month per line5-19 lines — $27.99 per month per line20+ lines — $34.99 per month per line If you want CRM integrations, you’ll need to sign up for the Premium or Advanced plan. The Advanced plan also comes with on-demand call recording, group calls, and virtual voicemail. Learn more at Vonage. GoToConnect – Best for Helping Your Customers. Lots of all-inclusive featuresCall recording & monitoringCustom greeting & hold musicEnterprise-level communication >> Compare Quotes GoToConnect is an all-inclusive business phone service. They offer tools you usually pay extra for in other business phone services come with their plans at no extra cost. GoToConnect also strives to make enterprise-level communication available for small businesses. Their system is very easy to use, no matter how large or small your team is. With them, you’ll get basic features like: Call recordingAuto attendantsCall monitoringConferencingVirtual faxCustom greetingCustom hold musicDial by name or extensionIndividual call logs And that’s just the basic features. Where they really shine though is their Support Center tool. It allows you to easily connect with customers to help answer their questions and walk them through technical issues with ease. As such it’s perfect for IT or SaaS organizations that have agents who need to easily talk to clients, view their information on a single intuitive dashboard, and see real-time analytics. GoToConnect phones are extremely easy to set up. All you need to do is plug them in and you’ll be ready to make calls in minutes. Compare Quotes 1-VoIP – Best If You Need Phones—But Don’t Use Them Often. 40+ standard featuresPay for what you use plansCost-effective & flexibleMetered pricing structure >> Compare Quotes 1-VoIP is a VoIP phone service that offers a solid solution for small to large businesses. They offer a great metered pricing structure. That means you only pay for the time that you do use the phone. In this case, you’ll be charged just $0.02 per minute. Unlike other providers on the market, 1-VoIP doesn’t cut out basic features if you sign up for the metered plan. You’ll still have all of the features that come with the other plans, including: QueuesHold musicVirtual faxDigital call forwardingCall recordingHours of operationExtension transfersCall waiting Altogether, there are 40+ features that come standard. This is a perfect solution for businesses that know they need a phone plan, but don’t necessarily anticipate the same call volume as, say, a telemarketing service or IT support organization. If you’re only using up to 200 minutes per month, the metered plan will be your best bet. Otherwise, they have package plans starting at $19.97 and $29.97 per month per extension. Compare Quotes How to Find the Best Business Phone Services For You. Compare Quotes From The Best Business Phone Services Get matched up with a business phone service that fits your specific needs. Compare Quotes You’ve read our reviews of the top business phone services. Now it’s time to actually choose a plan for your organization. We identified the essential qualities we looked for in each of the options above. We benchmarked each of the business phone services against our methodology to narrow down the very best ones. Now, you can use the same criteria to find the best business phone service for your own business. Remote Access. If there’s one thing that organizations across all industries have learned from the pandemic, it’s that remote work is here to stay. That’s why we honed in on each of these business phone services’ remote features when reviewing the options. Specifically, do they offer for remote access? First of all, every provider I recommended uses voice over internet protocol, or VoIP, which means calls are made over the internet instead of a phone line. This means that your employees will be able to make calls and access voicemail wherever they have the internet. They simply sign into the service, and they can start making secure calls. Services such as Nextiva facilitate this through handy mobile and desktop apps. Using the app, you’ll be able to take business-related calls on your smartphone. RingCentral (pictured above) also offers a standout app that enables remote access and work. It includes excellent integrations with tools such as Office 365 and Google Workspace, so you don’t have to keep switching between windows constantly. As you do your own research, take a look at what remote options are available with the business phone service you’re interested in. Is it enough for your business’s needs? Will it be grow with your business? These are important points to consider. Audio and Video Connection Quality. Since the point of having a business phone service is effective communication, we also placed a high value on the services with the best connection quality. We reviewed each phone service for HD video quality, instances and frequency of dropped calls, and connection issues. Both the audio and video quality needed to be top notch in order to be recommended on our list. Providers like Nextiva will actually let you test your connection quality on their site. Run a speed test on up to 200 calls to see how your network performs. Some services have a greater emphasis on video calls than audio (and vice versa). For example, RingCentral offers Glip, a video conferencing service that uses carrier-grade infrastructure to facilitate high-quality video calls for up to 100 people. Whereas a service like Phone.com is more focused on—you guessed it—phone calls. The calls you can make with their service are pristine, though, with clear connections and high-quality audio. A service like Vonage gives you the best of both worlds with phone call service and video conferencing solutions. Its interface is a lot like Zoom’s—that is to say, highly intuitive and straightforward. You can easily share meeting links for people to join as well as dial in numbers for those who prefer to use their phones. SMS and MMS Messaging. Texting is a great way to keep in touch with coworkers, employees, and clients. It’s also a great way to send messages and share photos or videos quickly. That’s why it’s crucial to find a business phone service that lets you leverage this channel easily and often. We took a close look at what each business phone service offered (or didn’t offer) for: Short message service (SMS). This is your standard text messaging. Great for firing off quick messages to anyone you need to communicate with.Multimedia message service (MMS). This is for sending pictures, video, and/or audio. It’s a great feature of media-based businesses that need more depth to their communications. Some of the business phone services we reviewed offer plans with unlimited SMS and MMS messaging each month as part of their UCaaS (Unified Communications as a Service) offerings. This refers to a combination of different communication services businesses rely on such as phone, fax, video conferencing, instant messaging, SMS, and MMS. For example, RingCentral offers unlimited SMS and MMS as part of their service. If sending text messages is important to you, I highly recommend going with them. A few services—like Phone.com—only offer SMS messaging, which can also be fine if your business doesn’t rely on it as much. Responsive Customer Support. For many businesses, if the phones go down, so do your profits. You need a support team who will immediately spring into action to help. So we took an in-depth look at the responsiveness and helpfulness of the customer support of the options on this list. We also checked reviews specific to customer support for each one to see what real clients’ experiences were. You should also take a look at how often their support is available. If you’re a distributed company with employees all over the world, you’ll want to find a service like Grasshopper and RingCentral that offers 24/7 live support for all of their plans. Vonage also has a very noteworthy support team who are responsive to any issues you might have. Along with the ability to contact them via an online contact form and a 1-800 number, Vonage has a comprehensive tutorial compendium called the VBC Training Center. It houses any tutorials and quick start guides you need for learning how to use their service. And if you’re migrating from one service to another, you’ll want to make sure your new service has a team that will help you each step of the way. For example, Vonage’s customer support team will help you with everything from number transfers to using new equipment. GoToMeeting offers a knowledge base for you to search for the answers you need quickly and easily. If you can’t find the answer, you can turn to their community of users or call for live support. Conversely, Ooma only has live caller support, which may result in longer wait times to get the help you need. The Top Business Phone Systems in Summary. Phone service needs can vary wildly from one organization to another. But no matter how big your team is or how small your budget is, you can definitely find a reliable phone service for your small business. Most companies opt for a VoIP phone system instead of a landline. VoIP is easier to set up, easier to manage, and cheaper than traditional phones. You don’t have to worry about securing calls or maintaining any expensive equipment on site. Compare Quotes From The Best Business Phone Services Get matched up with a business phone service that fits your specific needs. Compare Quotes Copyright © 2022 • Quick Sprout Work With Us • Privacy Policy • Terms of Service This website uses cookies to improve your experience. 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Result 14
TitleBusiness Telephone Systems in Durham, Newcastle & Sunderland
Urlhttps://www.advantex.uk.com/service/voice/telephone-systems/
DescriptionSave money on call costs with a bespoke multi-user business telephone system designed around your needs. Whatever your business, we'll keep you talking
Date
Organic Position13
H1Business Telephone Systems
H2
H3How Can a Unified Business Telephone System from Advantex Help You?
H2WithAnchors
BodyBusiness Telephone Systems Bespoke telephone systems designed around your needs. Save money on call costs with a bespoke multi-user Mitel telephone system designed around your needs. Whatever your business, we’ll keep you talking. As the only Mitel Silver Partner in the North capable of supplying you with multi-user telephone systems and network infrastructure expertise in-house, we can offer you a truly unified solution for the modern workplace. Multi-User Telephone Systems Designed to Suit. Regardless of whether you’re a business with 65,000 international users, a Multi Academy Trust spread across multiple sites or a single premise site, we deliver a seamless telephony solution. We design and install the perfect on-premise, hosted or cloud telephone system to suit your needs and maintain and support you fully for the duration of your contract. Our sole aim is to Simplify Your Telecommunications and make sure that you’re not only getting the best technology at the best value, but also the best customer experience possible. In-House Expertise Simplifies Your Communication. If you don’t want the intensive upfront capital expenditure of buying your own system outright, we offer lease payments, making all of our systems affordable to businesses of any size. You’ll have an entire suite of productivity applications that you’ll actually enjoy using: Unified Voice Messaging with Automated Attendant, Meet-Me Conferencing, Automatic Call Distribution, Hot Desking, Twinning, Mobile Hand-Off, Teleworking and Reporting. As the only Mitel Silver Partner in the North capable of supporting your network infrastructure and your communication completely in-house, you’ll benefit from dedicated 24/7 support; leaving you free to do what you do best. How Can a Unified Business Telephone System from Advantex Help You? Make talking easy Access the latest technology at a fraction of the upfront cost via hosted and cloud-based solutions Deliver a more satisfying customer experience (inbound calls) with automated call attendant and call handling Allow remote workers to make calls from your office landline number, even when they’re not in the office Free site to site communications Dedicated support 24/7 Next Step? Get a Quote Business Telephone Systems Calls on Teams SIP Trunks D-Line Sunderland AFC Middlesbrough F.C. "Innovation is our mantra, it’s what our business is built on. Like us, Advantex is constantly striving to innovate, pushing the boundaries to improve and succeed in everything - the perfect partnership" Allison BruntonIT Manager at D-Line "What we do off the pitch is equally as important as how we as a club perform on the pitch, and Advantex are like a new superstar signing, always delivering innovative solutions to help us succeed" Roger Whitehill IT Manager at Sunderland AFC "As our managed service provider, Advantex give us the peace of mind that we’re not only in the right hands should something go wrong, but they allow us to focus on our day-to-day roles - ultimately improving the overall efficiency of the business. On the occasions when we need additional resource or support, they never fail to step up to our requirements. I wouldn’t hesitate to recommend." Shauna RobbHead of Operations - Middlesbrough F.C. Call us on 0345 222 0 666 or email us Calls on Teams Cookies on this websiteThis website uses cookies. By continuing to browse the site you are agreeing to our use of cookies. For more details about cookies and how to manage them, see our cookie policy.Continue
Topics
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Result 15
TitleBest Small Business Phone Systems - 2022 Reviews, Pricing & Demos
Urlhttps://www.softwareadvice.com/voip/small-business-comparison/
DescriptionSmall Business Phone Systems - Compare leading VoIP and analog phone systems for small businesses. Reviews, free demos and price quotes
DateProducts 1 - 20 of 239
Organic Position14
H1Small Business Phone Systems
H2What is VoIP phone software?
Common reasons small businesses shop for a new phone system
Key considerations for small businesses
Your Guide to Top Small Business VoIP and Phone Systems Software, November 2021
H3Popular Comparisons
Related guides
Buyers guide
H2WithAnchorsWhat is VoIP phone software?
Common reasons small businesses shop for a new phone system
Key considerations for small businesses
Your Guide to Top Small Business VoIP and Phone Systems Software, November 2021
BodySmall Business Phone SystemsFinding software can be overwhelming. Software Advice helps small businesses choose the right small business phone system software so they can save with VoIP and get the features they need. Products Buyers Guide FrontRunners (844) 852-3639Talk to us Filter by: Reset FiltersIndustryAccountingAirlines/AviationAlternative Dispute ResolutionAlternative MedicineAnimationApparel & FashionArchitecture & PlanningArts and CraftsAutomotiveAviation & AerospaceBankingBiotechnologyBroadcast MediaBuilding MaterialsBusiness Supplies and EquipmentCapital MarketsChemicalsCivic & Social OrganizationCivil EngineeringCommercial Real EstateComputer & Network SecurityComputer GamesComputer HardwareComputer NetworkingComputer SoftwareConstructionConsumer ElectronicsConsumer GoodsConsumer ServicesCosmeticsDairyDefense & SpaceDesignE-LearningEducation ManagementElectrical/Electronic ManufacturingEntertainmentEnvironmental ServicesEvents ServicesExecutive OfficeFacilities ServicesFarmingFinancial ServicesFine ArtFisheryFood & BeveragesFood ProductionFund-RaisingFurnitureGambling & CasinosGlass, Ceramics & ConcreteGovernment AdministrationGovernment RelationsGraphic DesignHealth, Wellness and FitnessHigher EducationHospital & Health CareHospitalityHuman ResourcesImport and ExportIndividual & Family ServicesIndustrial AutomationInformation ServicesInformation Technology and ServicesInsuranceInternational AffairsInternational Trade and DevelopmentInternetInvestment BankingInvestment ManagementJudiciaryLaw EnforcementLaw PracticeLegal ServicesLegislative OfficeLeisure, Travel & TourismLibrariesLogistics and Supply ChainLuxury Goods & JewelryMachineryManagement ConsultingMaritimeMarket ResearchMarketing and AdvertisingMechanical or Industrial EngineeringMedia ProductionMedical DevicesMedical PracticeMental Health CareMilitaryMining & MetalsMotion Pictures and FilmMuseums and InstitutionsMusicNanotechnologyNewspapersNon-Profit Organization ManagementOil & EnergyOnline MediaOutsourcing/OffshoringPackage/Freight DeliveryPackaging and ContainersPaper & Forest ProductsPerforming ArtsPharmaceuticalsPhilanthropyPhotographyPlasticsPolitical OrganizationPrimary/Secondary EducationPrintingProfessional Training & CoachingProgram DevelopmentPublic PolicyPublic Relations and CommunicationsPublic SafetyPublishingRailroad ManufactureRanchingReal EstateRecreational Facilities and ServicesReligious InstitutionsRenewables & EnvironmentResearchRestaurantsRetailSecurity and InvestigationsSemiconductorsShipbuildingSporting GoodsSportsStaffing and RecruitingSupermarketsTelecommunicationsTextilesThink TanksTobaccoTranslation and LocalizationTransportation/Trucking/RailroadUtilitiesVenture Capital & Private EquityVeterinaryWarehousingWholesaleWine and SpiritsWirelessWriting and EditingNumber of EmployeesSelf-Employed2-1011-5051-200201-500501-10001000+Number of Users12-1011-5051-200201-500501-10001000+Price$$$$$ $$$$ $$$ $$ $ Showing 1-20 of 239 products Sort by: # of Recommendations # of User Reviews Average Rating Alphabetically (A-Z) Free Trial GoToConnect FrontRunners 2021 GoToConnectFrontRunners 2021 GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. GoToConnect includes integrated products for business VoIP, video conferencing and contact center whic... Read more594 reviewsPrice:Recent recommendations: 17 recommendations Price Watch Demo Learn More Nextiva NextivaNextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all ... Read more185 reviewsPrice:Recent recommendations: 16 recommendations Price Watch Demo Learn More Vonix VonixVonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses conn... Read more13 reviewsPrice:Recent recommendations: 11 recommendations Price Demo Learn More RingCentral MVP RingCentral MVPRingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. ... Read more924 reviewsPrice:Recent recommendations: 9 recommendations Price Watch Demo Learn More Vonage Business Communications Vonage Business CommunicationsVonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enable... Read more237 reviewsPrice:Recent recommendations: 9 recommendations Price Watch Demo Learn More Ooma Office FrontRunners 2021 Ooma OfficeFrontRunners 2021 Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team coll... Read more142 reviewsPrice:Recent recommendations: 8 recommendations Price Watch Demo Learn More PanTerra Streams PanTerra StreamsBusiness Plus is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet con... Read more15 reviewsPrice:Recent recommendations: 5 recommendations Price Watch Demo Learn More BroadVoice Cloud PBX BroadVoice Cloud PBXBroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number. Untether your team fro... Read more29 reviewsPrice:Recent recommendations: 4 recommendations Price Demo Learn More 8x8 X Series FrontRunners 2021 8x8 X SeriesFrontRunners 2021 8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and ... Read more235 reviewsPrice:Recent recommendations: 2 recommendations Price Demo Learn More VirtualPBX VirtualPBXVirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-... Read more23 reviewsPrice:Recent recommendations: 2 recommendations Price Watch Demo Learn More Twilio TwilioTwilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, email, WhatsApp and more. Pay-as-you-go APIs allow businesses to scale communications reliably. ... Read more266 reviewsPrice:Recent recommendations: 1 recommendations Price Demo Learn More Zoom Meetings Zoom MeetingsZoom Meetings is a cloud-based video conferencing software solution that allows organizations in the educational, financial, health care, and government sectors to conduct virtual meetings and collaborate in real-time using integr... Read more11,607 reviewsPrice: Price Watch Demo Learn More Google Meet Google MeetGoogle Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. The solution enables users to make video calls with up to 30 users per high-de... Read more10,469 reviewsPrice: Price Demo Learn More GoToMeeting GoToMeetingGoToMeeting is a video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office, and instant-messaging tools. The solution is suitable for businesses of all sizes and ... Read more9,016 reviewsPrice: Price Watch Demo Learn More TeamViewer TeamViewerTeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suita... Read more8,924 reviewsPrice: Price Watch Demo Learn More Microsoft Teams FrontRunners 2021 Microsoft TeamsFrontRunners 2021 Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features include messaging, conferencing and file sharing. Microsoft Teams has replaced Skype for Business as Microsoft's onli... Read more7,517 reviewsPrice: Price Watch Demo Learn More Webex WebexWebex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Seamless collaboration across devices, locations and organizations • Use any computer, t... Read more5,609 reviewsPrice: Price Watch Demo Learn More ConnectWise Control ConnectWise ControlConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling th... Read more1,757 reviewsPrice: Price Watch Demo Learn More Join.Me Join.MeJoin.me is an online meeting platform that helps businesses manage meetings and team collaboration. Key features include real-time presentations, mobile whiteboards, scheduling, toll-free audio, chat and more. Designed f... Read more1,381 reviewsPrice: Price Demo Learn More Doodle DoodleDoodle is a cloud-based appointment scheduling platform, which helps small to large size enterprises schedule meetings and appointments. The prime features of Doodle comprise of access invitation, calendar management, invite ... Read more1,132 reviewsPrice: Price Demo Learn More View all products Popular Comparisons. Zoom Meetings vs Google MeetGoToMeeting vs TeamViewerMicrosoft Teams vs WebexConnectWise Control vs Join.MeDoodle vs RingCentral MVPOnBoard vs SamepageRelated guides. Online Meeting SoftwareAuto Attendant SystemsUCaaS ProvidersVoIP SoftphonesBusiness Phone Service ProvidersBuyers guide. Last Updated: January 11, 2022What is VoIP phone software? Voice over Internet Protocol (VoIP) phone systems allow users to make voice calls over the Internet. It converts callers' voices to digital signals that travel over the internet, allowing people to make calls from their computers. Features include Do Not Disturb status updates, voicemail to email transcription, bandwidth utilization, and call routing, recording, and conferencing. Here's what we'll cover: Common reasons small businesses shop for a new phone system Key considerations for small businesses Common reasons small businesses shop for a new phone system. Many small businesses contact us every day, looking for advice as they search for a new phone system. Some are new businesses just getting started, while others are looking to replace an old or problematic system. The most common reasons they have are that they're: Wanting to switch to VoIP Relocating or adding new offices Unhappy with current call quality Looking for more features, such as an IVR Needing a system that's more user-friendly IVR designer in Five9 Cloud Contact Center While there's a long list of reasons, there's an even longer list of systems and features addressing these common challenges. However, we find most small businesses require one or more of these core phone system capabilities: Feature Function Benefit PBX The central component of every multi-line phone system, the PBX acts as the switchboard, transferring and routing calls. It's also the component that lets users put callers on hold and have conference calls. It integrates most of the other features listed here. Provides commonly used functions that allow many phone extensions to share lines and work together as one system. Auto attendant An Auto attendant greets inbound calls with basic information such as the the business's name, location, and hours, and also lets callers choose how their call will be connected. They often begin something like this: Thank you for calling Software Advice. Please choose from the following menu options... Answers and directs inbound calls. Helps small businesses present a larger, more professional image. IVR The Interactive Voice Response feature is similar to, but more advanced than, Auto attendant. IVRs allow customers to access account information, schedule and make payments and complete other transactions requiring deeper interaction all without requiring an employee's time. Automates many basic call transactions, freeing employees from some repetitive and time-consuming tasks. CTI Computer-Telephone Integration is a broad term for a collection of functions offered primarily with VoIP systems. CTI allows customer-specific information from the company's database to be automatically displayed on a computer whenever that customer is on the line. Streamlines call processing, saves employees from having to repeatedly look up basic information when customers call. FMFM Find Me Follow Me is a feature that makes sure important calls get through to the right person, even if the right person isn't at their desk. FMFM lets users program a sequence of alternate numbers, including external and mobile numbers, to dial in case their desk phone rings and is unanswered. Ensures important calls are always answered. Valuable in sales-focused industries, where missing a call can mean missing a sale. Softphone Many VoIP systems include software telephones, or "softphones." These are programs that run on office computers and, when used with a headset, allow calls to be made and received directly from the computer. Reduces equipment costs by letting offices purchase fewer desk phones. Voicemail-to-email Another feature common to VoIP systems, this is an automated transcription service. When callers leave voicemail, this service transcribes the audio to written text and sends it as an email. Saves time listening to voicemail messages. Conferencing Some PBX systems only allow for three-way calling, whereas others offer true conference calling with dedicated dial-in numbers. Facilitates internal and external collaboration. Key considerations for small businesses. System complexity: Some businesses we speak with tell us they're replacing their existing phone system because it's too complicated and not user-friendly. Buying an overly complex system can be as bad as buying one that has too few features. Apart from paying for features that won't be used, advanced systems can present usability issues. So before you begin shopping, start with a clear assessment of exactly which functions you need. Don't get caught up in a more-functions-is-necessarily-better mindset when comparing systems. Also, take advantage of the trials and demos offered by some companies to get a firsthand feel for exactly how user-friendly a system is. VoIP or analog: Telephony technology is split between digital phone systems, which send voice calls over the Internet (Voice over IP, or VoIP), and older analog phone systems, which use traditional phone services. Though VoIP phones can call analog phones and vice versa, and there are hybrid systems that contain components of both, it's best for a business that's looking to start from scratch to choose one or the other. The vast majority of businesses are choosing VoIP. But VoIP requires a reliable broadband Internet connection. So for businesses that don't have access to broadband, an analog system may be the only option. If you're unclear on how the two systems differ, this Guide to VoIP compares them in easy-to-understand language. On-premise or hosted PBX: This isn't a choice all businesses will face. Small analog phone systems usually come with a simple hardware PBX that's kept on-site. And medium and large businesses often want the control of an on-site PBX, but they also have the IT budgets needed to maintain them. Aside from these cases, most businesses should consider using an off-site or "hosted" PBX. It is an option on many small business VoIP systems and offered by many ITSPs. The big benefit with a hosted PBX is it can offer more advanced phone system functions, such as auto-attendants and IVRs, without the expense of purchasing and managing an on-site hardware PBX. Lines and extensions: With an analog phone system you might, for example, pay your telco for two or four lines to allow your business to have that many simultaneous phone calls. For that to work, you'd need a two- or four-line analog business phone system, which are some of the most common analog systems on the market. With VoIP systems, extensions can be added by simply connecting the office's internal computer network. Hardware and special-use requirements: Businesses in certain industries or with unique workplace environments will have specific phone system requirements. Identifying which features are needed will help focus the search for the right phone system for your small business. There are, for example, industry-specific systems for hotels, call centers, and hospitals. Though most small businesses will not be looking for specialized industry systems, they often do have special hardware requirements. Some need wireless handsets that can operate outdoors or a long distance away from a base station. Others don't use handsets, but instead require wireless headsets with long battery life. Knowing what is needed before you begin will make the selection process easier.Your Guide to Top Small Business VoIP and Phone Systems Software, November 2021. Software Advice uses reviews from real software users to highlight the top-rated Small Business Phone Systems products in North America. Learn how products are chosenExplore FrontRunners. History:November 2021 (current)Connect with a personal advisor who can help you find the right software for your business.Get Your Free Recommendations“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication. Version: undefined
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Result 16
TitleBusiness telephone systems, Warrington, Manchester, Cheshire, London
Urlhttps://www.avandda.co.uk/business-telephone-systems/
DescriptionBusiness telephone systems for companies of all sizes. Expert advice to ensure exactly the comms solution needed. Warrington, Manchester, Cheshire, London
Date
Organic Position15
H1Business telephone systems
H2Business telephone systems
Making an informed choice!
Collaboration & Mobility
Why choose Avandda
Contact Us:
Get a Quote:
H3Related Articles
Which business telephone systems, which handsets, which applications…
Operator
Desktop Integrator
Voice Messaging including Auto Attendant
Call Reporting
Voice Recording
Softphone Communicator
Mobile
Fixed Mobile Convergence – Mobile VoIP
St Pancras Hotel Group
Lakeland
Euro Traveller Hotels
H2WithAnchorsBusiness telephone systems
Making an informed choice!
Collaboration & Mobility
Why choose Avandda
Contact Us:
Get a Quote:
BodyBusiness telephone systems Business telephone systems Business telephone systems. We use our wealth of experience to help our clients choose the right business telephone systems to accommodate all their business needs. With over 15 years in the telecoms industry, Avandda has provided and is still providing the latest telecommunication solutions for thousands of businesses within the UK. Communication solutions for businesses of all sizes: Avandda business phone systems offer the flexibility required by any business today. Ultimately flexible and reliable, they are capable of being configured to meet the needs of any organisation from a one-site organisation expecting to grow and needing a system with the flexibility to handle increasing demand, to a multi-site company needing efficient communication options across locations. Our business telephone systems range covers a broad variety of office communication products, from simple digital systems with traditional desk-based handsets to advanced IP based network communications platforms.   Contact Us Related Articles. Hosted telephone systemsUnified CommunicationsHow to reduce business telephone bills.Is your business relocating to ……everywhere?Contact centre solutionsMulti sites and micro sites – a vision for now and the future.How to choose the best business telephone system. Making an informed choice! Which business telephone systems, which handsets, which applications…. When choosing which telephone system to install it is important to start with the most important point, the user. What is it they need to get from the new system? What function do they perform? What business applications do they use? Are they static or mobile, do they operate in the office, out of the office or both? Armed with a profile of your users it is much easier to see which applications, handsets and system will work for your organisation. Here are the most commonly used applications: Operator. The first contact point for many customers. This PC-based console application provides everything needed for incoming call management, from call transfers and queue management to call recording and conference calls. The status of all users is visually shown as well as the location of mobile handsets, allowing operators to provide a quick, accurate and informed service to callers. Desktop Integrator. Delivers an enhanced experience to users helping them increase their performance and efficiency. Xchange connects your telephone or smartphone to a PC-based contact management system. Key features include screen popping of caller details, easy to use directory search, and telephony enablement of your businesses CRM system providing click-to-dial functionality. Voice Messaging including Auto Attendant. Essential for any business that requires out of hours operation, self-service capability and general messaging. The Voice Messaging features include voicemail, fax mail, message forwarding, voice/fax to email, conversation recording and an auto attendant that automatically answers calls with pre-recorded messages and self-service prompts. Additional options can be added to include text-to-speech, enabling emails to be listened and responded to from anywhere. Call Reporting. Gives full visibility of call traffic and call costs from single or multiple sites, with the option to charge costs to different departments/clients. Shows surges and peaks in call activity so that you can allocate resources to ensure calls are answered promptly. Call Reporting is an essential tool in the fight against telephone fraud, allowing you to quickly identify potential fraud and take defensive action. more Voice Recording. Provides encrypted and PCI compliant call recording via a plug-in module. Recordings can be searched for and retrieved using many parameters including caller ID, time, date, department or number dialled. Call Recording will integrate into the Call Reporting application providing a simple to use integrated application. Collaboration & Mobility. Softphone Communicator. Turns your PC or laptop into an extension of the phone system with access to all system features including DDI calls, voicemail and personal directories. Mobile. Makes your smartphone part of the system whether you are in or out of the office. Any call you make is routed through the system so you can full advantage of business calling rates and call recording. It gives visibility of others on the network as well as your location to the Operator and provides access to corporate directories and functions so that you are always in touch. All incoming calls are intelligently directed to you wherever you are, making the most efficient use of the resources available. Fixed Mobile Convergence – Mobile VoIP. Whilst there are obvious benefits of smart phone usage in the workplace, problems do occur as the voice quality of the call can be weak at times, the cost of a call is significantly higher and the user is not able to take advantage of the features of the office telephone system, e.g. Call Transfer, Call Recording etc. That is why Avandda has Mobile VoIP application which is a mobile client that handles all telecommunication functions with ease. It is equipped with clear voice quality and easy-to-use phone features for convenient and effective communication. Avandda Mobile VoIP is designed from the mobile user’s point of view. The phone is used in the normal way by the user, however, they can benefit from more functionality with higher voice quality. Avandda Mobile VoIP incorporates a 3G dialler, HD voice technology and Wi-Fi handover capabilities to bring professionals a simple, hassle-free user experience and provide a clear. St Pancras Hotel Group.   Avandda was first contacted through the St Pancras Hotel Group IT company in 2014 to assist with linking their apartment hotel to the main hotel via line of site wireless link. They have been a preferred supplier ever since. See the video testimonial above and details of the projects completed and maintained below. A Read More Read more Lakeland. Avandda have for some years worked to create perfect telecoms solutions for Lakeland – the home of creative kitchenware. Check out the testimonial video above or read about the project in more detail below.   The Challenge Avandda first encountered Lakeland in 2008. Their customer service team – based in the Windermere head office – Read More Read more Euro Traveller Hotels. We have been involved with Euro Traveller Hotels for some years, continually developing their communication capabilities in line with evolving technologies. We originally took over their systems in Elephant and Castle, Old Kent Road and a new hotel in Harrow. We installed Samsung systems in each hotel, with just under 100 extensions in Harrow, thirty Read More Read more Why choose Avandda. High Performance – Our Business Telephone Solutions are ideal for companies that need to assure high-performance and eradicate lost, unanswered or engaged calls and the associated lost business opportunities. Maximise productivity - Provide employees with reliable telephone solution for a better customer service experience so your business can perform at optimum levels of efficiency. Nationwide Network - We have successful installations throughout the UK. We would be delighted to make an introduction to any of our clients to learn more about how we work and the results we deliver. Cost saving – We offer a FREE billing analysis where we identify ways to cost-effectively streamline connectivity & upgrade the capability of your communication systems. 24/7 monitoring and helpdesk – Our sevices continuously monitored and supported to ensure consistency of services and immediate action where necessary. Single Supplier – Reduce your supply chain management overhead and benefit from having just one supplier, one bill and a single point of contact. Contact Us:. If you would like to learn more about how our Telephone Systems could be adapted best for your organisation, please CALL US NOW ON 0300 303 3668 or get in touch with a member of our knowledgeable team today. Patrick Mee Managing Director Wayne Lester Director Anas Saad Development Manager Get a Quote:.
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Result 17
TitleBusiness Phone Systems - Price Comparison & Reviews - Capterra UK 2022
Urlhttps://www.capterra.co.uk/directory/31101/business-phone-systems/software
DescriptionCompare the best Business Phone Systems in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs
Date
Organic Position16
H1
H2Related Categories
Aircall
3CX
JustCall
8x8 X Series
RingCentral MVP
Dialpad
NUACOM
PiPcall
Zadarma
GoToConnect
SendMyCall
Channels
Acefone
InfoFlo
Bitrix24
CloudTalk
XCALLY
Squaretalk
Yodel
Grasshopper
VoIP.ms
MiCloud Connect
Nextiva
Ringover
Kixie PowerCall
Ooma Office
ChaseData CCaaS
Zoom Phone
Toky
Intulse
MightyCall
Sideline
Tossable Digits
ZIWO
Telnyx Suite
Phone.com
Spoke Phone
Monster VoIP
Asterisk
CloudCall
11Sight
AVOXI
OpenPhone
Line2 Pro
BroadVoice Cloud PBX
Aloware
Freshdesk Contact Center
RingByName
VoIPstudio
VirtualPBX
Why Capterra is free
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H2WithAnchorsRelated Categories
Aircall
3CX
JustCall
8x8 X Series
RingCentral MVP
Dialpad
NUACOM
PiPcall
Zadarma
GoToConnect
SendMyCall
Channels
Acefone
InfoFlo
Bitrix24
CloudTalk
XCALLY
Squaretalk
Yodel
Grasshopper
VoIP.ms
MiCloud Connect
Nextiva
Ringover
Kixie PowerCall
Ooma Office
ChaseData CCaaS
Zoom Phone
Toky
Intulse
MightyCall
Sideline
Tossable Digits
ZIWO
Telnyx Suite
Phone.com
Spoke Phone
Monster VoIP
Asterisk
CloudCall
11Sight
AVOXI
OpenPhone
Line2 Pro
BroadVoice Cloud PBX
Aloware
Freshdesk Contact Center
RingByName
VoIPstudio
VirtualPBX
Why Capterra is free
Bodysrc="https://www.googletagmanager.com/ns.html?id=GTM-M8GZB3L" height="0" width="0" style="display:none;visibility:hidden"> Software Categories Menu Home Software Categories Blog Are you a vendor? Sort by Sponsored Highest Rated Sorting details Filter 141 results Filter Results (141) Pricing Options Free Version Free Trial Product Rating 5 4 & Up 3 & Up 2 & Up 1 & Up Product type Local product (United Kingdom) Countries available Countries where the product is available. Note: Customer support may not be accessible in that country. Australia Brazil Canada Germany Spain France United Kingdom Ireland Mexico United States Languages Languages that the product is available in. German English Spanish French Italian Polish Portuguese Features Call Centre Management Call Logging Call Monitoring Call Recording Call Routing Contact Management IVR / Voice Recognition Mobile Access Reporting/Analytics Voice Mail Deployment Cloud, SaaS, Web-based iPad (Mobile) Mac (Desktop) Windows (Desktop) Linux (Desktop) Windows (On-Premise) Linux (On-Premise) Chromebook (Desktop) Android (Mobile) iPhone (Mobile) Related Categories. Call Centre Software Call Recording Software Cloud Communication Platform Cloud PBX Software Contact Centre Software IVR Software Telephony Software Unified Communications Software VoIP Software Sort by: Sponsored Highest Rated Why Capterra is free Aircall . 4.3 (250) Visit Website Aircall's business phone system boosts communication and productivity by integrating with all the most popular CRMs and business tools. Learn more about Aircall Make every phone conversation count and give time back to your reps. Aircall's flexible business phone solution integrates with 80+ CRM, helpdesk, and other critical business tools to surface the... Read more information your reps need to be successful, when they need it. Join 9,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features. Learn more about Aircall Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare 3CX . 4.5 (249) Visit Website 3CX is a business phone system that includes telephony, video conferencing, live chat and mobile apps. Offered free for one year. Learn more about 3CX 3CX is a Business Phone System offering telephony, video & live chat, in one easy-to-use integrated solution. Suitable for any business size or industry, 3CX is open-standards supporting a variety of... Read more IP phones & SIP trunk providers. Ideal for remote working, with free mobile apps for iOS & Android. Integrates seamlessly with Microsoft Teams & CRM systems. Can be deployed on premise, in a private cloud or hosted by 3CX. Hassle-free, full-featured business phone system, offered free for 1 year. Learn more about 3CX Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare JustCall . 4.1 (83) Visit Website JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone Learn more about JustCall Switch to a single platform for all your customer communication and workflow automation needs for buttery smooth customer interactions. Get real-time AI-powered call insights to coach agents at... Read more scale. It’s easy to set up and requires no hardware or IT support. - Make, receive and track phone calls and SMS - Set up workflow automation with 100+ native integrations. - Coach better with analytics, recordings & more Get 70% discount on your first month 🥳 We can help you set up in > 5 minutes! Learn more about JustCall Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare 8x8 X Series . 4 (235) Visit Website 8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries. Learn more about 8x8 X Series 8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile... Read more apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device. Learn more about 8x8 X Series Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare RingCentral MVP . 4.2 (924) Visit Website #1 Business VoIP Provider 2021. All Inclusive: Voice, Video and Collaboration. Learn More! Learn more about RingCentral MVP #1 Business VoIP Provider 2021. All-inclusive business communication solution. RingCentral integrates with the systems you already use such as Google, O365, Salesforce, & more. RingCentral is the... Read more largest and fastest-growing pure-play cloud business communications provider in the world. With over 350,000 customers on our platform, we offer our customers a true global enterprise-grade solution, regardless of their size. Learn more about RingCentral MVP Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Dialpad . 4.3 (426) Visit Website Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device. Learn more about Dialpad Dialpad is a modern cloud-based Unified Communications system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Talk's native Voice Intelligence... Read more features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday. Learn more about Dialpad Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare NUACOM . 4.8 (30) Visit Website Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business. Learn more about NUACOM The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and... Read more grow your business. Ready to have a test-drive? Learn more about NUACOM Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Local product PiPcall . (0) Local product Visit Website PiPcall is a UK telecoms and SAS company that designs, develops, builds, markets and sells mobile-led telecoms solutions for business. Learn more about PiPcall PiPcalls Phone in a Phone technology (PiP) provides a range of business phones through associated apps resident on a single mobile device - whether personal or business owned. All calls are made over... Read more high quality dedicated mobile voice networks. PiPcalls technology is applied to two core products each with their own specific set of functions: PiPoffice The full business phone system in an app PiPmobile The app to replace separate business mobile handsets Learn more about PiPcall Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Zadarma . 3.7 (38) Visit Website Business Phone System (PBX) with an extensive list of features that will simplify and organize your voice communication in few minutes Learn more about Zadarma Zadarma Business Phone System (Cloud PBX) will let you set up your voice communication with clients, leads and partners in the most efficient and productive way. Regardless of the number of employees,... Read more offices around the world and various working hours, you can configure an inclusive IVR system and enjoy all its advantages at low rates. Learn more about Zadarma Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare GoToConnect . 4.5 (594) Visit Website GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Learn more about GoToConnect GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet,... Read more talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoToConnect Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare SendMyCall . (0) Visit Website Our phone systems is a feature-rich advanced cloud telephony solution for small and medium size business. Learn more about SendMyCall We offer a fully-featured, cloud-based virtual phone system that includes voice menus, voice mail to email, conferencing, time and caller routing, internal extensions, call forwarding based on time... Read more and day of the week, and much more. It allows you to free yourself from the limitations of traditional telephony and become seamless and globally connected. There is no special hardware or software needed. Our product userfriendly and designed to interconnect with any service provider. Learn more about SendMyCall Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Channels . 4.8 (36) Visit Website Channels is a data-driven Business Phone System with free Web calls for you and your customers along with multiple other features. Learn more about Channels Channels is an innovative Business Phone System. We give you Web call - the customer can call you easily with one click from your company’s website. Channels integrates with platforms like Shopify,... Read more Magento, Pipedrive, and more. Other features include the display of customer details before a call, One-click Chrome extension, Call widget, Mobile App, IVR, Call Recordings, Live-listening, and more. Take the free option and try some of these features. Or, have them all with a full offer! Learn more about Channels Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Local product Acefone . 4.6 (34) Local product Visit Website No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions. Learn more about Acefone Acefone is an intuitive VOIP phone system. It helps businesses focus on their priorities—be it sales, customer service, or remote collaboration—whether from the office or a digital workspace. Find... Read more success with solutions like free phone or virtual numbers, and features like call recording, virtual receptionist, and automated reports. All this and more from just £4.99 per user per month. Learn more about Acefone Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare InfoFlo . 4.5 (87) Visit Website We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Learn more about InfoFlo We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per... Read more extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Learn more about InfoFlo Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Bitrix24 . 4 (494) Visit Website Bitrix24 is #1 free business phone system and CRM in one used by 8 million businesses worldwide. Learn more about Bitrix24 Bitrix24 is #1 free business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone... Read more number rental. Used by over 8 million businesses worldwide! Learn more about Bitrix24 Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare CloudTalk . 4.4 (239) Visit Website CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk CloudTalk is a VoIP phone system built for modern businesses. Over 2,500 companies — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of... Read more features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized businesses looking to grow. Try a 14-day trial, absolutely FREE. Learn more about CloudTalk Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare XCALLY . 4.8 (87) Visit Website Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and more. Learn more about XCALLY Our Call Center solution is designed to let you manage at best Agents, Queues, PBX Extensions and more. Agents can login to their Queues, manage multiple Status and perform different Tasks,... Read more according to their assigned Skills, using the Windows XCALLY Phonebar, the WebRTC or external phones. Admin and Supervisors can monitor in Realtime all the activities taking place in the Voice Channel queues and eventually change their configuration and workflow in realtime. Learn more about XCALLY Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Squaretalk . 4.8 (43) Visit Website Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere. Learn more about Squaretalk Squaretalk is a versatile and secure CPaaS with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use... Read more communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Gain a local presence worldwide with access to local, mobile and toll-free numbers in over 100 countries and 3,400 area codes. Learn more about Squaretalk Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Yodel . 3.8 (11) Visit Website Yodel is the phone system that unites all your communication in one place that your team already loves Slack! Learn more about Yodel Yodel.io is the best-in-class business phone system that lives in the cloud. Enjoy the features, flexibility, and reliability that comes with a virtual phone system, without the hassle. With easy... Read more integrations into tools your team already loves like Slack, and the ability to connect to hardware SIP phones, Yodel.io is the perfect solution for your team. Get started today with a free trial today! Learn more about Yodel Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Grasshopper . 4.4 (313) View Profile Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system. Turn the world into your office with Grasshopper, the virtual phone system for small businesses. Get a local, toll free, or vanity phone number to represent your business or bring your own number!... Read more Forward calls anywhere and use our mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, and have your voicemails transcribed and sent via email. Try us risk free for 30 days with our money-back guarantee. Learn more about Grasshopper Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare VoIP.ms . 4.8 (296) View Profile Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced... Read more communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe. Learn more about VoIP.ms Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare MiCloud Connect . 4.2 (249) View Profile A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the... Read more mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiCloud Connect Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Nextiva . 4.2 (185) View Profile Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support. Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers.... Read more The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Learn more about Nextiva Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Ringover . 4.6 (182) View Profile 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... Ringover allows you to set up a complete business phone system in a few minutes using one simple, user-friendly platform and with no technical knowledge required. Integrate and make calls from your... Read more CRM. Increase your team¿s productivity. Reduce staff training time. Easy setup. No expertise needed. Your teams will never miss a costly call again. No more supervision worries with remote workers. Learn more about Ringover Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Kixie PowerCall . 4.7 (171) View Profile Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting. Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive,... Read more and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Ooma Office . 4.5 (142) View Profile Ooma Office provides remote teams with an all-in-one VoIP and video meetings solution, all at a low cost with no contracts. Ooma Office is an award-winning and affordable VoIP solution for businesses of all sizes. At a low cost with no contracts, Ooma provides you with the flexibility to work from anywhere and advance... Read more collaboration over video meetings, desktop, and mobile apps. Ooma's intuitive cloud admin portal makes managing users simple and migrating is easy- keep your existing number or choose a new one for free and set up only takes a few minutes. Learn more about Ooma Office Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare ChaseData CCaaS . 4.8 (134) View Profile Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the... Read more clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Zoom Phone . 4.6 (106) View Profile Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. Built on Zoom's easy, reliable, and secure platform, Zooms full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with... Read more expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Learn more about Zoom Phone Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Toky . 4.3 (102) View Profile Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself... Read more available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Learn more about Toky Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Intulse . 4.6 (93) View Profile SMBs w/ 10-100 users save money & time with the Intulse managed VoIP services. BYOD or buy/rent phones. Softphone. 100% US support. Businesses from 10 - 100 users save money and time with Intulse Hosted VoIP Services. BYOD or buy/rent phones from us. Enterprise-grade voice, fax, text, and mobile App at small business pricing. Get... Read more custom quote based on your device user type. CRM integration with HubSpot, Salesforce, Zoho, Redtail, Dynamics, Wealthbox, AgencyBloc, Sugar/SuiteCRM and more. We handle all of your system set-up. No hassles, no headaches. Friendly, available & knowledgeable live support (100% US-based). Learn more about Intulse Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare MightyCall . 3.8 (91) View Profile MightyCall's VoIP is designed for small business and entrepreneurs. MightyCall is a virtual phone system provider. MightyCall's VoIP is designed for small business and entrepreneurs. MightyCall is easy, affordable, and effective. You dont need any special hardware,... Read more we dont bill per user like the majority of the industry, and we dont charge you per feature like others. Learn more about MightyCall Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Sideline . 3.9 (56) View Profile Your phone’s other number. Sideline streamlines your mobile life. Organize your communication, separate contacts, and put your phone to work with powerful texting tools.... Read more Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Tossable Digits . 4.7 (50) View Profile Web based telephony solution for businesses of any size. Features include call recording, screening, and caller ID. Tossable Digits sells phone numbers to help small businesses grow, allow large businesses to offer new services, and provide consumers with a sense of security while using our services. What this... Read more means is unlimited phone numbers with no contract for peace of mind. No need for hardware or any special equipment. We offer the highest number of free features more than any other service - such as call recording, lead tracking, voicemail, texting, and forwarding schedules. Learn more about Tossable Digits Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare ZIWO . 4.7 (50) View Profile Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents. ZIWO is an Omnichannel Cloud Contact Center Software (CCAAS) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS... ZIWO has readymade... Read more plugins with most CRM and is integrable with any app, thanks to an open API architecture. ZIWO connects 145 countries globally, including the GCC, so that users can instantly expand their reach in new geographies. Learn more about ZIWO Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Telnyx Suite . 4.7 (46) View Profile Telnyx delivers voice, messaging and IP services for applications and next-generation communications companies. Our Mission Control Portal and API allows you to easily integrate, manage, and analyze all of your voice and messaging needs. Start by authenticating your account and adding connections with unique... Read more SIP authentication to enable multi-tenancy control. Purchase numbers for inbound calling, building SIP trunks to empower outbound calling and assigning connections to calling profiles for on-demand scalability. Learn more about Telnyx Suite Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Phone.com . 4.1 (45) View Profile Phone.com offers all the features of a big enterprise phone system without the cost and complexity. Phone.com offers all the modern features of a big enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. The solution is cloud-based, so there's no... Read more hardware to setup. You can take and receive calls from your mobile device, PC, or an IP-desk phone. Users enjoy: Voice service that works on any device. Packages to meet your specific needs. 24x7 US-based, bilingual, expert support. Free software upgrades and new features. Learn more about Phone.com Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Spoke Phone . 4.7 (43) View Profile A communication platform for your unique customer journey. When Zoom, Teams, and the rest don't quite work for your business. A communication platform for your unique customer journey. When Zoom, Teams, and the rest don't quite work for your business. Spoke is a flexible communication platform that gives you control of... Read more every conversation, anywhere, anytime, on any device. Bring relevant information and context, usually reserved for the customer service team, out to every employee on any device. Replace your traditional PBX with a modern alternative on Twilio, fully integrated into Twilio Flex. Learn more about Spoke Phone Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Monster VoIP . 4.7 (41) View Profile Provides a fully hosted cloud PBX and unified communications. Provides a fully hosted cloud PBX and unified communications.... Read more Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Asterisk . 4.4 (37) View Profile Cloud and on-premise solution that enables enterprises to manage business phones via tools such as PBX, SIP trucking and more. Cloud and on-premise solution that enables enterprises to manage business phones via tools such as PBX, SIP trucking and more.... Read more Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Local product CloudCall . 4.1 (36) Local product View Profile CloudCall create innovative technology that makes business communications easier, quicker and more powerful. CloudCall create innovative technology that makes business communications easier, quicker and more powerful. Through providing advanced software that integrates with CRMs, our users can manage their... Read more communications in the same space as their data, providing insight that has the power to transform the way they work. Learn more about CloudCall Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare 11Sight . 4.9 (36) View Profile ElevenSight's innovative Remote Engagement Platform provides the shortest path to revenue for B2B sales and marketing teams. The lead conversion and qualification processes in most B2B sales cycles are broken. ElevenSight's innovative Remote Engagement Platform enables B2B sales and marketing teams to increase online lead... Read more conversion, accelerate sales cycles, and fulfill sales pipelines with one-click video and audio interactions from anywhere on the web. Learn more about 11Sight Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare AVOXI . 4.7 (35) View Profile AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. AVOXI, a global communications platform, provides voice, messaging, and contact center – all within one platform. Giving international businesses the local presence they need to easily scale with... Read more their customers, AVOXI offers feature-rich voice technology with unparalleled coverage, quality and reliability. Learn more about AVOXI Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare OpenPhone . 4.9 (31) View Profile Delightful and powerful business phone for professionals, teams, and companies. OpenPhone is the new phone for business. It comes with powerful calling, messaging, and a lightweight CRM. Works great for individuals and teams. It allows you to share a phone number with teammates,... Read more like an inbox. Available in the browser, iOS, and Android. Learn more about OpenPhone Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Line2 Pro . 3.4 (30) View Profile Full-featured cloud phone system that allows businesses to accept calls and texts on mobile and stationary devices. Line2 is a cloud-based business phone service that lets you talk/text across all your devices with the simplicity of an app. Simply sign up for a Line2 number & you'll have a second phone line to... Read more give out for work or when you don't want to share your personal phone. For individuals, its an easy way to keep work calls/texts separate from personal ones. For small businesses, its a full-featured VoIP phone service that gives you & your team a professional phone line on your existing devices. Learn more about Line2 Pro Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare BroadVoice Cloud PBX . 4.6 (29) View Profile Stay connected anywhere with high-quality and reliable cloud-based business phone systems, including phone, SMS, video, and chat. Leading cloud-based business phone systems for small to medium businesses. Unify your business phone, video conferencing, and texting under a single phone number. Stay connected with clients,... Read more coworkers, and vendors anywhere you are with Broadvoice’s easy-to-use platform, over a high-quality and reliable network. Additional features include auto-attendant, mobile app, and visual voicemail. Get the best customer service at an affordable cost. Scale your business with Broadvoice. Learn more about BroadVoice Cloud PBX Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Aloware . 4.6 (28) View Profile An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations A fully customizable call center that just needs a headset and a web browser? You¿re not dreaming. Gone are the days of investing in hardware and hiring consultants. Use your browser and start... Read more talking and texting in 3 minutes or less. Learn more about Aloware Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Freshdesk Contact Center . 3.8 (27) View Profile Freshcaller is a cloud-based business phone system for businesses of all sizes with phone numbers in 90+ countries. Freshcaller is a simple and reliable cloud-based business phone system that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets... Read more customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. Learn more about Freshdesk Contact Center Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare RingByName . 4.9 (27) View Profile RingByName is a powerful cloud phone service designed to make your business more efficient and save you money. RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts... Read more powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing. Our goal is to help businesses build better relationships with their customers. Learn more about RingByName Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Local product VoIPstudio . 4.6 (26) Local product View Profile Award-winning Cloud VoIP phone service for businesses. More than 40 advanced features. Get a number instantly, anywhere in the world. International award-winning VoIP phone service for small and medium-sized businesses. High-quality professional communications at an affordable price. More than 40 advanced features: Conferencing |... Read more Call Forwarding | Unlimited Recording | IVR | CTI Integrations. Get a number instantly, anywhere in the world, or port your own. Perfect for working from home or team collaboration, includes chat, video calls, and screen sharing. Omnichannel 24/7 support service. Thousands of customers trust us! Learn more about VoIPstudio Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare VirtualPBX . 4.8 (23) View Profile Get Unlimited Minutes, Text Messaging, and Video Conferencing starting at $16.99/mo***** Save up to 80% off business VoIP today! **Get Unlimited Minutes, Text Messaging, and Video Conferencing starting at $16.99/mo** Cut your business phone bill by 80%. VirtualPBX transforms any smartphone and computer into a full-featured... Read more virtual phone system. Included are features like virtual receptionist, telephone numbers, texting messaging, custom greetings, and so much more! VirtualPBX is your one-stop-shop for trusted VoIP. Get a free demo today! Learn more about VirtualPBX Features Features. Call Routing Call Recording Mobile Access Call Monitoring Call Logging Virtual Call Centre Auto-Dialer Automated Attendant PBX Add to compare Sorting details Sponsored Vendors bid for placement within our listings. 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Result 18
TitleTelephone Systems | Direct Voice and Data
Urlhttps://www.direct-voiceanddata.com/telephone-systems
DescriptionOur expert and professional business phone systems enable you to never ... and Data is best-placed to design and install an expert business phone system ...
Date
Organic Position17
H1
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H2WithAnchors
Body
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Result 19
Title10+ Best VoIP Business Phone Answering Service For 2022
Urlhttps://www.softwaretestinghelp.com/best-business-phone-service/
DescriptionRead this review of the top VoIP Phone Services in the industry for businesses to select the best Business Phone Service for your company
Date20 Dec 2021
Organic Position18
H110+ Best VoIP Business Phone Answering Service For 2022
H2Business VoIP Phone Services Review
Frequently Asked Questions
List Of The Top Business Phone Service Providers
Conclusion
H3Comparing The Best Business Phone Services
#1) Nextiva
#2) Zoom Phone
#3) Grasshopper
#4) RingCentral
#5) Vonage
#6) Talkroute
#7) Ooma
#8) GoToConnect
#9) Phone.com
#10) 1-VoIP
Other Notable Tools
Recommended Reading
H2WithAnchorsBusiness VoIP Phone Services Review
Frequently Asked Questions
List Of The Top Business Phone Service Providers
Conclusion
Body10+ Best VoIP Business Phone Answering Service For 2022 Last Updated:January 4, 2022 Read this review of the top VoIP Phone Services in the industry for businesses to select the best Business Phone Service for your company: Every business needs resources to communicate within the workforce, as well as with its customers. Modern communication technology is shifting from traditional telephone services to advanced VoIP services. VoIP, or Voice Over IP, is an Internet-based calling system. The major advantage of this system is the huge reduction in costs, which would otherwise be incurred if you had opted to call through a simple phone. With a VoIP phone service for business, you can even make unlimited international calls at very low costs. It can also be used for connecting your workforce. In these times of pandemics, when businesses are searching for ways to work remotely, the need for VoIP services has risen. What You Will Learn:Business VoIP Phone Services ReviewFrequently Asked QuestionsList Of The Top Business Phone Service ProvidersComparing The Best Business Phone Services#1) Nextiva#2) Zoom Phone#3) Grasshopper#4) RingCentral#5) Vonage#6) Talkroute#7) Ooma#8) GoToConnect#9) Phone.com#10) 1-VoIPOther Notable ToolsConclusionRecommended Reading Business VoIP Phone Services Review. An Internet business phone service gives you toll-free local as well as international numbers and tools to make and receive calls, SMS, MMS, set up video meetings and conferences, and gives you advanced tools including call routing, call queuing, music on hold, and much more. In this article, we will give you a list of the top best and some other notable business IP phone service providers, with their detailed reviews, to make a clear image of each one in your mind. Pro-Tip: There are many phone service providers in the industry that give you some really nice features at reasonable prices. When you choose one, look for the one that supports maximum operating systems so that you can work from anywhere, anytime. Facts check: According to Finances Online, the most desirable trait of the customers from a VoIP service is security, followed by reliability, price, reputation, technical maturity, and so on. It has also been found that you can reduce up to 90% cost of international calls, 75% cut can be seen in the operational costs and so on. Frequently Asked Questions. Q #1) What is the best phone service for business? Answer: Nextiva offers the best phone service for small businesses. It gives you the best range of features at the most affordable prices. Plus, it is easy to use and scalable. Apart from Nextiva, Zoom Phone, Grasshopper, RingCentral, and Vonage are some of the best business phone service providers. Q #2) Should I use my personal phone for my business? Answer: Using the personal phone for business can prove troublesome as, when not working, you will still receive calls all the time. It would be better if you buy phone service. They give you separate business numbers with advanced features like call routing, call transfer, music on hold, and much more. These phone services save you from enormous phone bills and give you various tools for communication. Q #3) Do I need an 800 number for my business? Answer: Having an 800 toll-free number for your business makes you look professional and contributes to increasing your sales by making a way for good communication with your customers. Q #4) What are the disadvantages of VoIP? Answer: The main disadvantage of VoIP is that you need a proper Internet connection with this service. If your internet does not work, you can not place or receive calls. Plus, a poor Internet connection can affect the call quality. But, keeping this drawback aside, we would find that this system has a huge number of plus points that make it a highly recommended system for your business. Q #5) What companies use VoIP? Answer: Any company or business can use VoIP services to connect with their customers or to connect within the workforce while working remotely. A VoIP service can be used for marketing and CRM purposes. =>> Contact us to suggest a listing here. List Of The Top Business Phone Service Providers. Here is the list of some well-known Internet business phone services: Nextiva Zoom Phone Grasshopper RingCentral Vonage Talkroute Ooma GoToConnect Phone.com 1-VoIP Comparing The Best Business Phone Services. Tool NameBest forPriceFree TrialDeployment NextivaSmall businessesStarts at $18.95 per month per userAvailableOn Cloud, SaaS, Web, Mac/Windows desktop, Android/iPhone mobile, iPad Zoom PhoneA feature-rich system for businesses of all sizesStarts at $10 per user per monthNot availableOn Cloud, SaaS, Web, Mac/Windows desktop, Android/iPhone mobile, iPad GrasshopperPhone service that can be availed from your personal phoneStarts at $29 per monthAvailableOn Cloud, SaaS, Web, Mac/Windows desktop, Android/iPhone mobile, iPad RingCentralA complete phone systemStarts at $29.99 per monthAvailableOn Cloud, SaaS, Web, Mac/Windows/Linux desktop, Android/iPhone mobile, iPad VonageExcellent call quality and simple setupStarts at $19.99 per monthAvailableOn Cloud, SaaS, Web, Windows desktop Detailed Reviews: #1) Nextiva. Best for small businesses. Nextiva is a communication system, which gives you tools for growing your business. This easy-to-use business phone service VoIP gives you many useful tools that can make your customers happy and increase your sales. Top Features: Unlimited calling, text messaging, call queuing, and auto-attendant features. Local and toll-free numbers. You can use a computer or a mobile, to text, chat, call or conference, from anywhere. CRM tools include contacts management, data organization, and much more. Team collaboration tools. Verdict: Nextiva is a scalable, easy-to-use, mobile-friendly, and affordable small business phone service provider. The customer service is also nice. Price: There is a free trial for 7 days. Price plans are as follows: Essential: Starts at $18.95 per month per user. Professional: Starts at $22.95 per month per user. Enterprise: Starts at $32.95 per month per user. Website: Nextiva #2) Zoom Phone. Best for being a feature-rich system for businesses of all sizes. Zoom Phone is a very popular name in the industry of small business phone services. The reason is the feature-rich system that it offers. Frequent updates in this cloud-based system allow you to perform according to the need of the hour. Top Features: Gives toll-free numbers for US and Canada. Make or receive calls from different devices. Unlimited calling feature for 18 countries. Get access to unlimited auto attendants, call queuing, call recording and many other features. Connect through chat, meeting, call, Zoom Rooms, Zoom Events and Webinars, and more. Verdict: Having some really nice reviews from its customers, Zoom Phone is a highly demanded cloud-based phone service that suits businesses of all sizes. Price: Prices are as follows: US & Canada Metered: $10 per month per user. US & Canada Unlimited: $15 per month per user. Pro Global Select: $20 per month per user. Website: Zoom Phone #3) Grasshopper. Best for giving you a phone service that can be availed from your personal phone. Grasshopper is a virtual business phone answering service, which is affordable and gives you features like call handling, sending custom greetings, toll-free numbers, and much more. Top Features: Gives tools for business texting, call forwarding, VoIP + Wi-Fi calling, call transfers, and more Detailed call reports so that you can keep track of your performance. Avail of the phone services through your personal phone. Offers you local numbers, Toll-free numbers, and Vanity numbers. Get 24/7 support. Verdict: Grasshopper is for small businesses. The services offered by Grasshopper can be very helpful in growing your business. You can work from anywhere and save your money by opting for Grasshopper. Price: There is a free trial for 7 days. Price plans are: Solo: $29 per month Partner: $49 per month Small business: $89 per month Website: Grasshopper #4) RingCentral. Best for being a complete phone system. RingCentral is an Internet business phone service, which offers you local, toll-free numbers, international numbers, vanity numbers, and international toll-free numbers so that you can always be there for your customers. Top Features: Gives toll-free numbers for your business. Unlimited Calling, SMS. Audio conferencing, video meetings, call recording, and many other useful features Reports based on call analytics. Integration with Office 365, Google Workspace, and more. Verdict: RingCentral is a recommended phone system with a wide range of advanced tools. The unlimited calling and texting features and integration with Google Workspace and Office 365 are its plus points. Price: Website: RingCentral #5) Vonage. Best for excellent call quality and simple setup. Vonage is a business IP phone service provider which gives you tools to accelerate your connection with your clients. The many features offered by Vonage include calling, texting, team collaboration, call recording, call grouping, and much more. Top Features: 24/7 support. Unlimited calling, texting, and team messaging features. Get CRM integration and auto-attendant features. Tools for call recording, call grouping, and more. Offers hardware phone systems too. Verdict: Vonage has 100,000 customers worldwide, guarantees you 99.999% uptime, and is trusted by some big names like DHL, Domino’s, Thomson Reuters, and more. Price: There is a free trial for 14 days. Prices are: Basic: $19.99 per month per line. Premium: $29.99 per month per line. Advanced: $39.99 per month per line. Website: Vonage #6) Talkroute. Best for being a simple phone system. Talkroute is a business phone system that lets you work from anywhere. The modern business solutions offered by Talkroute include making and receiving business calls, texting with customers, call routing, and much more. Top Features: Gives toll-free numbers, vanity numbers, 800 numbers, local numbers, and number porting features. Call forwarding and call routing features. Send SMS and MMS messages and reply to your customers’ messages. Can be used from macOS, Windows, Linux, iOS, Android, and Web. An application that works on your desktop, mobile, or web. Verdict: The Basic plan offered by Talkroute can be very beneficial for those who want simple features at affordable prices. Some users have reported that the customer service is not up to the mark. Price: Basic: $19 per month Plus: $39 per month Pro: $59 per month Enterprise: Contact directly for a price quote. Website: Talkroute #7) Ooma. Best for being an easy-to-use VoIP phone service for small businesses. Ooma provides business phone service VoIP by offering you feature ranging from toll-free or local business phone numbers to collaboration tools, including video conferencing, and much more. Top Features: Gives you local, toll-free numbers. A built-in voicemail/answer system. Gives you tools for call recording, call routing, and call transferring. Contact management and Voice Recognition tools. Verdict: Ooma is rated as the winner in the Business Choice Award, by PCmag.com. It is affordable, gives advanced collaboration tools and you get a free business phone number with each plan. Price: Starts at $19.95 per user per month. Website: Ooma #8) GoToConnect. Best for providing all the tools needed to work remotely. GoToConnect has tools that help in working from remote locations. The features offered by GoToConnect include video, phones, rooms, webinars, and text messaging. Top Features: Place calls, set up meetings, and send and receive text messages. Tools for call routing, custom hold music, call queuing, and much more. Work from a desk phone, desktop app, or mobile app. High Definition video conferencing tools. Easy integration with Slack, Salesforce, Microsoft Teams, and more. Verdict: GoToConnect guarantees 99.996% uptime and low bandwidth usage. It gives you reasonable price plans and security for your confidential data. Price: Price plans are as follows: Basic: Starts at $24 per user per month. Standard: Starts at $29 per user per month. Premium: Starts at $39 per user per month. Website: GoToConnect #9) Phone.com. Best for being an affordable business phone services provider. Phone.com is a communications solution for small businesses. They offer tools to connect through voice, text, and video. The collaboration features let you connect with your teams from wherever you are. Top Features: Gives you local, vanity, and toll-free numbers. Does not require you to install any special hardware. You can start working with your existing devices. Gives 24/7 bilingual support. Tools for video conferencing, call queuing, text messaging, and more. Verdict: Phone.com is easy to use and gives you 24×7 support through phone, email, or chat. Having more than 40,000 customers from almost every field, Phone.com is a recommended phone services provider for small businesses. Price: Price plans are: Basic user: $12.99 per month Plus user: $19.99 per month Pro user: $29.99 per month Website: Phone.com #10) 1-VoIP. Best for saving your costs on phone bills. 1-VoIP is 16 years old leading business phone system. It is an easy-to-use platform that gives you HD call quality, 40+ business features, nice customer service, and hardware solutions too. Top Features: Can keep your number. Offers hardware for business phone purposes. Call recording, call queuing, and auto-attendant features. Send and receive faxes electronically. Set your preferred music for calls on hold. Verdict: 1-VoIP guarantees to save your phone bill by 53% on average. It lets you work with your existing phones. The customer service is reportedly nice. Price: Price plans offered by 1-VoIP are: Metered: $14.97 per month per extension. Corporate: $19.97 per month per extension. Professional: $29.97 per month per extension. Website: 1-VoIP Other Notable Tools. #11) Kixie Best for automation features. Kixie is a customer relationship management software, which offers you features for automated calling and texting, integration with leading CRM platforms like Hubspot, Salesforce, and more, and provides phone services, including call transfer, call queuing, and much more. Price: There is a free trial for 7 days. Price plans are as follows: Integrated: $29 per month, billed annually Professional: $55 per month, billed annually Enterprise: Contact directly for prices. Website: Kixie #12) CallHippo Best for being an easy-to-use phone system. CallHippo is a trusted cloud-based business phone system that offers you advanced features including voice broadcasting, call tracking, AI-driven analytics features, and a telephone system with features of call transferring, conference calling, sending private or shared voice messages, and much more. Price: Price plans are as under: Bronze: $16 per user per month Silver: $30 per user per month Platinum: $45 per user per month Enterprise: Custom pricing Website: CallHippo #13) Skype Best for free features. Built by Microsoft, Skype is a popular communication tool, which gives you features for chatting, calling, video conferencing, and collaboration. Price: Calling subscriptions start at $2.99 per month. Website: Skype #14) Dialpad Best for unlimited calling and texting at low prices. Dialpad is a platform for establishing communications with the customers or within the workspace. They have features ranging from calling and texting to call routing, call queuing, integration with Azure, and much more. Price: There is a free trial for 14 days. Price plans offered by Dialpad are as follows: Standard: $15 per user per month Pro: $25 per user per month Enterprise: Custom pricing Website: Dialpad #15) 8×8 X Series Best for cheap price plans. 8×8 X Series is a business VoIP phone service provider. It lets you do audio & video conferencing, SMS, MMS, team chat, unlimited voice calling to 47 countries, and gives many other advanced features including call quality reporting, supervisor analytics, and more. Price: Price plans are as follows: 8×8 Express: $12 per user per month X2: $24 per user per month X4: $44 per user per month Website: 8×8 X Series Conclusion. Running a business in today’s times, without a phone system, can be extremely difficult. Plus, the situation prevailing because of the pandemic has given rise to the need for a system through which a business can run remotely, without the need for everyone to be physically present in the office. Thus, we did a study on the best business phone service providers available in the industry and we can now conclude that Nextiva has the widest range of features available at the most affordable prices. Zoom Phone, Grasshopper, RingCentral, Vonage, Talkroute, Ooma, GoToConnect, Phone.com, and 1-VoIP are among the top 10 best business phone service providers. Research Process: Time taken to research this article: We spent 12 hours researching and writing this article so you can get a useful summarized list of tools with the comparison of each for your quick review. Total tools researched online: 20 Top tools shortlisted for review: 15 =>> Contact us to suggest a listing here. Recommended Reading. 10 Best Cell Phone Signal Boosters [Best Sellers In 2022] 10+ Best VoIP Service Providers for Home and Business Phones in 2022 11 Best FREE Virtual Phone Number For Your Business In 2022 Top 13 Free Cell Phone Tracker Apps To Use In 2022 11 Best Phone Call Recorder App In 2022 [Android And iPhone] 8 BEST Free Conference Call Services in 2022 [TOP Selective ONLY] HubSpot Vs Salesforce - Which CRM Is BEST For You? Top 10 Best CRM Software Tools in 2022 (Latest Rankings)
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Title3 Ridiculously Affordable Small Business Phone Systems 2022 | Small Business Marketing Blog
Urlhttps://shawngraham.me/blog/3-ridiculously-affordable-phone-solutions-for-small-business
Description
Date
Organic Position19
H1Small Business Marketing Blog(412) 228-0504
H21. Phone.com Small Business Phone Service
2. Grasshopper Virtual Phone System
3. RingCentral Office Cloud Phone Solution
How Much Can Small Businesses Save with a Virtual Phone System?
Look and Sound More Professional
Using Grasshopper, RingCentral Phone, or Phone.com for Your Small Business Phone System?
H3Shawn Graham
Most Popular
Categories
Subscribe to our blog
H2WithAnchors1. Phone.com Small Business Phone Service
2. Grasshopper Virtual Phone System
3. RingCentral Office Cloud Phone Solution
How Much Can Small Businesses Save with a Virtual Phone System?
Look and Sound More Professional
Using Grasshopper, RingCentral Phone, or Phone.com for Your Small Business Phone System?
BodySmall Business Marketing Blog(412) 228-0504 Menu blog resources services success speaking about contact   3 Ridiculously Affordable Small Business Phone Systems 2022. Updated January 10, 2022 Looking for an inexpensive small business phone system? You could use your mobile phone. Although that might be cost effective, you wouldn't have a toll-free number, hold music, dial-by-name directory, or any of the other functionality of the phone systems being used by your competitors. You also wouldn't be able to easily forward and route calls as your small business navigates unexpected call offs caused by the ongoing pandemic.  To help you save time, we’ve researched some of the best and identified the top 3 affordable small business phone systems based on price, reliability, reputation, and available features. Product reviews are conducted independently, but we sometimes make money when you click on links. Table of Contents: Phone.com (Best Value) Grasshopper.com (Best for Small Businesses) Ring Central Office (Best Integrated Phone System)   1. Phone.com Small Business Phone Service. Used by more than 30,000 businesses, Phone.com provides a hardware-free, hassle-free cloud-based small business phone system. Packed with features to help you become more efficient and more mobile, Phone.com helps you focus on connecting with current and prospective customers.  Feature-rich phone plans include HD quality business phone calls, automatic call routing to send callers to the extension they want to reach, and the ability to send and receive text messages from your business phone number. Phone.com also offers a 30-Day Money Back Guarantee and 20% off for 3 months.  Top Features: 50 standard voice features 1 local or toll-free business phone number Dial-by-name directory Unlimited extensions Call forwarding and screening Call transfer Text messaging Custom greetings Hold music Voicemail to email High-definition (HD) voice Mobile and web apps 24/7 customer support $12.99 per month with 300 monthly minutes billed monthly   2. Grasshopper Virtual Phone System. Grasshopper offers a powerful business phone system built specifically for small businesses and entrepreneurs by entrepreneurs—making it easy and affordable to look more professional and communicate like a much bigger company. With more than 350,000 happy customers served, Grasshopper's cloud-based Voice over Internet Protocol (VoIP) business phone service continues to be a very popular option for small businesses and startups. The Grasshopper app adds a business line and virtual phone system to your personal phone, starting at only $29 per month. You can pick local, toll free, and vanity numbers as well as add departments and features as your company grows. Best of all--Grasshopper's small business phone plans include unlimited minutes and a 30-Day Money Back Guarantee! They also offer a Free Trial and up to $75 Off an annual Grasshopper phone plan. Top Features: Unlimited minutes Local, toll free, or vanity business phone number 3 call extensions that can forward to any number you choose Mobile and desktop apps Business texting Call transfers and call forwarding Custom greetings Simultaneous call handling Incoming call control Read your voicemail Virtual fax VoIP and WiFi calling 24/7 US-based support $29.00 per month with unlimited minutes billed monthly   3. RingCentral Office Cloud Phone Solution. Trusted by more than 400,000 businesses and partners globally, RingCentral Office offers a truly robust cloud-based small business phone system. Best of all, you can expand your phone system as your business grows.  Starting as low as $19.99 per month when you pay annually, Ring Central's Office Standard Phone Plan includes toll-free, vanity, and local business numbers, inbound call management, auto-receptionist, internet fax send and receive, dial-by-name directories, advanced call forwarding, and visual voicemail. RingCentral also offers a 15-day Free Trial and a 30 Day Money Back Guarantee.  Top Features: Business phone or toll-free number Extensions and custom greetings Dial-by-name directory Call screening and call forwarding Hold music Unlimited internet fax Unlimited audio conferencing Voicemail-to-text Visual voicemail and voicemail-to-email High-definition (HD) voice Mobile apps for iOS and Android 24/7 customer support $29.99 per month with 100 monthly minutes billed monthly   How Much Can Small Businesses Save with a Virtual Phone System? RingCentral recently compared upfront costs of a traditional vs. PBX small business phone system. For a business with 20 users, approximate total upfront cost savings were $12,500 for a virtual business phone system ($6,500 for new hardware, $1,000 for setup and implementation, phone costs $3,000, software licenses $4,000, and on-site PBX system totaling approximately $14,500 vs. a one-time phone cost of approximately $2,000). Look and Sound More Professional. Don't miss out on potential sales or frustrate your customers. Having the right small business phone system can have a huge impact on customer satisfaction, which in turn drives sales, repeat business, and customer engagement. Luckily there are some incredibly powerful and affordable cloud-based VoIP phone systems for small businesses out there including Grasshopper.com, RingCentral Office, and Phone.com. And that means you can dramatically improve customer service without investing thousands of dollars in new PBX hardware. I’d say that’s well worth as little as $12.99 a month for a small business phone service, wouldn't you? Using Grasshopper, RingCentral Phone, or Phone.com for Your Small Business Phone System? . Share your feedback by leaving a comment below. More: The Best Small Business Phone Systems for 2019 Picking the Best Phone Solution for Small Businesses Grasshopper vs. RingCentral Business Phone System Comparison Leave a comment Its a great article for me keep sharing about voip phone system Posted by Albert Jhon on 2021-12-13 07:41:42 Thanks for this information.celebsautograph Posted by starsfanmail on 2021-10-13 01:26:00 Thanks for this wonderful post Leo Posted by Georgia Cabinet Co on 2021-09-29 05:24:55 Hi,I have read the article the way you explained is very remarkable and you also give me some idea about it, we are also providing the same service related to this please visit and check once on. https://www.vitelglobal.in Posted by sirisha on 2021-06-22 08:35:23 Bginterest is my dream website for all those who believe that life is daring and adventurous. Here I share my personal inspirational ideas and many more adventurous things. My personal blog varies from thrill in traveling to crazy sports to fun in Bollywood to lifestyle.bginterest Posted by Bulbul Gupta on 2021-06-22 04:02:29 Hi Shawn, Your article was clear, consistent, and well-researched. Posted by Matt on 2020-12-08 00:55:18 Thanks so much for your article! I will do with phone.com Posted by Patrick Yepez on 2020-10-31 18:54:52 This Article was greatful ThanksTeaching JobsTeaching JobsTeaching JobsTeaching JobsTeaching Jobs Posted by Zafar Khan on 2020-09-17 11:36:28 Thanks for the information. The people who wants to sell used and old business phone can contact Telecom Recycle and get a fair amount of money in return. Posted by Chris Klow on 2020-06-23 06:17:18 At my last company, we moved from a large PBX system to Grasshopper when our company moved from being part of a family of companies to our own team. It took a little while to get used to, but in the end was a solid solution. Posted by A. McCormick on 2020-03-31 15:20:19 Bihar board result for 10th class will be releasing in the first week of april 2020. Students who don't know how to check bseb result online can check our link or can bookmark it so that they can check their result by visiting our website.Each year, the department organizes the 10th board exams for around 16 lac students. The passing ratio for bseb patna stood at 80.73% for the last year.Participants should start surfing for bseb 10th result by roll no from April First Week 2020.Thanks. Posted by Nikita Sharma on 2020-02-20 04:13:22 Nice Blog and thanks for sharing with us. coming to best business phone system and service provider https://www.vitelglobal.com is one of the best service provider in the market. I have been with Vitel Global for 3 years. They provide great service and flexibility.. Service delivery is one of the major factors contributing to the success for any business or organization. Posted by nancynorway on 2019-10-02 10:27:14 Jive is another option. Posted by Turrem Technology on 2019-08-26 14:02:31 Thank you for sharing your valuable information. This information is very useful and I suggested one more VoIP Office Affordable Phone System provider. VoIP Office LLC 4000 Livernois RoadTroy, MI 48098Tel: 248-436-3600https://voipoffice.com Posted by VoIPoffice on 2019-08-08 04:55:13 This was a nicely written article! To know the interesting and mystic facts about tarot cards, please refer the blog at https://www.yourtarotlife.c... Posted by Pamela Thomas on 2019-07-23 05:43:52 A great alternative to these companies is CrazyCall (www.crazycall.com). It perfectly suits small and medium businesses. The start price is 11$. CrazyCall offers 24/7 Customer Support and additionally knowledge base, where you can find all the necessary information. It also allows you to manage all of your call efforts thanks to smart call scripts, recordings, monitoring, call transfer, and conference calls. It saves your time and makes it easier for your customers to reach you. Posted by Kate on 2019-07-17 07:26:05 Hello SirThanks for posting this amazing blog. It consists of very useful information. The language you used in this is very simple & easy to understood. Post some more blogs related to “pbx system for small business in New York ".Thanks & Regards. Posted by Onux Technologies on 2019-06-12 02:29:45 Nice blog.I am currently using the services of CallHippo.they provide features like Call Recording,Call-Hold Music,Country Blocking,Create Teams,Multi-lingual IVR etc. For all this i have to pay only 8$ a month. Posted by shaun_parker on 2019-06-10 07:09:31 Nice Blog! Thanks for posting it. Posted by innonet comau on 2019-05-29 05:47:38 Nice Blog! Thanks for sharing such useful post. Posted by innonet comau on 2019-05-06 03:34:41 Thank you for the question. Just to clarify--you are looking for the ability to have multiple extensions? Posted by Shawn on 2019-04-28 08:41:57 Looking for a system when you call the number it gives you 4 options. press 1 for sale 2 for service 3 for titles 4 for anything else sort of deal. And when you press it gets directed to that persons cell. Any suggestions? Posted by Destyny on 2019-04-27 16:22:37 Great info. You can also try VoiP phone systems from Telecom Recycle. Posted by Chris Klow on 2019-03-26 02:06:37 Hi Braden - Thanks for the question. It really depends on which features matter most. If you're looking for an all-in-one platform, RingCentral is a great option. If you're looking for more of a pure-play virtual phone system, Grasshopper. Both offer free trials so you can check them both out and see which one you like best. Posted by Shawn on 2019-03-14 09:10:16 Great article! Totally loved it.However, between grasshopper and ringcentral which one would you recommend? Posted by Braden Martin on 2019-03-14 02:43:18 These are really great insights you have mentioned here. Thanks for sharing it with us. I would recommend it to my friends. You can check my page here - https://bit.ly/2KptL8u Posted by Marcial Velez on 2019-02-07 00:31:40 Checkout magicJack for BUSINESS at http://bit.ly/mjb_2019 for reliable and affordable service and telephone devices. Posted by Itzik Harel on 2019-01-11 21:28:53 Informative article and all listed companies are good but i have one suggestion for and that is CallHippo . CallHippo is offer virtual number cheapest cost as compared to above listed companies. https://callhippo.com Posted by Kristi Allen on 2018-10-10 02:59:15 I have one more suggestion for small business system,i.e CallHippo .CallHippo offer virtual phone number at cheapest price as compare to others along with communication features. https://callhippo.com/busin... Posted by Kristi Allen on 2018-09-28 05:00:43 Now a days more and more businesses are recognizing the benefits of VoIP systems. A cloud-based phone system can do wonders for productivity and customer service levels for all businesses, from small startups to Fortune 500 companies. Posted by Vital Telcom on 2017-08-28 10:13:55 Now a days more and more businesses are recognizing the benefits of VoIP systems. A cloud-based phone system can do wonders for productivity and customer service levels for all businesses, from small startups to Fortune 500 companies. Business phone systems Posted by Vital Telcom on 2017-08-28 10:13:25 Now a days more and more businesses are recognizing the benefits of VoIP systems. A cloud-based phone system can do wonders for productivity and customer service levels for all businesses, from small startups to Fortune 500 companies. Business phone systemsare the best beneficial system for businesses. Posted by Vital Telcom on 2017-08-28 10:12:11 Now a days more and more businesses are recognizing the benefits of VoIP systems. A cloud-based phone system can do wonders for productivity and customer service levels for all businesses, from small startups to Fortune 500 companies. Business phone systems are the best beneficial system for businesses. Posted by Vital Telcom on 2017-08-28 09:54:03 Thanks, Phil. Pricing has been updated. Fonality has also changed to NetFortis. Are you using a voip phone system? Posted by Shawn on 2017-07-27 09:16:45 Grasshopper webpage shows their lowest cost plan to be $24 per month, not $12 per month. Posted by PhilM1957 on 2017-07-27 08:33:41 hi try freedompop! call them! 5107711210 . im using their service and so far so good! Posted by Princess Aryah on 2017-05-19 14:22:24 I tried freedompop! And they have the best service and cheapest price ever. i have their number. call them. pst time only. 9am to 5pm 5107711210 Posted by Princess Aryah on 2017-05-19 14:21:09 Hello Shawn,Currently I am using CallHippo (https://callhippo.com) , I feel it is really affordable for all business!I purchased UK, US and Canada Virtual Phone Number only at $4. Posted by Shiva Naidu on 2017-03-30 09:37:06 I think any phone system that is installed correctly will work well for the company buying the service. With that being said, business phone system technology is advancing and there are many manufacturers moving their proven premise solutions to the cloud. (Cloud Avaya IP Office). I find these systems to be more robustwww.commshark.com Posted by chris karabaich on 2017-03-05 18:11:05 We recently launched an all-in-one cloud phone system for small businesses called JustCall (https://justcall.io)Apart from common phone system features, we also provide appointment scheduler, unlimited conference call rooms, integrations with all the popular CRM and Helpdesk.Our pricing starts at $29/month (you get 2 phone numbers, 2 team members and all the features) Posted by gaufire on 2017-02-03 05:34:35 Great article here's another option. http://halodigital.co.uk Posted by Halo Digital on 2017-01-17 12:29:45 Hi Shawn,Its a great article and all 3 companies are best but i think that its a bit costly as compare to other options available in the market like: Aircall, CallHippo etc. They are quite cheaper and provides excellent features.Thanks for sharing Posted by Mehul Shah on 2016-12-16 01:28:44 Thanks for the insight but i am using callhippo and its really affordable. I have been using it since last few months and they have been great. It starts with just 10$/Month. Posted by Mehul Shah on 2016-12-08 04:19:34 Thanks for the insight but i have used callhippo.com and its really affordable. I have been using it since last few months and they have been great. It starts with just 10$/Month. The support and quality is awesome. Posted by Mehul Shah on 2016-12-06 08:23:47 As a dealer Inacomp Computer and Phone Systems with its Technical staff [Telephony Engineers’] is your single point of contact for telephony device, server and software support. Call us at 847-662-2100 so that we may assist you in providing specific recommendations to help maintain the ongoing health, availability, reliability, scalability and security of your telephone network.Inacomp has identified the Best in Class partners and providers representing the greater Midwest territory for Altigen Communications and Fortinet Business Phone Systems.At Inacomp LLC our team provides advanced business network data system support along with in-house or hosted business class phone system solutions for our clients. We solve your technology troubles with a highly responsive support team, proactively providing cost-effective solutions paired with an exceptional customer service experience.Call us if you have a question or issue that we can help you on.Best Regards,MarkYour Inacomp High-Touch - Low-Cost team.Mark GuidoCustomer Assurance ManagerInacomp Computer and Telephone [email protected]: 847.662.2100 Posted by Mark Guido on 2016-10-28 17:47:08 Thanks, Caroline. Let me know what you decide. Posted by Shawn on 2016-08-09 16:53:34 Thanks for the tip, I will check them out! Posted by Caroline on 2016-08-09 07:40:28 Most VoIP companies can cover your needs. Full disclosure, I work for Phone.com but I also use the service and enjoy it. I use the Phone.com app on my cell phone, effectively giving me a multi-line phone. I can choose which number I use to make calls from the app and any work calls that come in are automatically forwarded to an app on my laptop and to my cell. You can set up queues and menus so when an admin answers a call you don't miss any other calls. Do a little research on VoIP providers and you'll find one that fits your needs I'm sure. Posted by Kevin Balentine on 2016-08-03 14:29:03 The company I work for uses a free service now and everyone works remotely. When a call comes into our 800 number it rings at all our admin phones. The problem is, while someone is on that number, no more calls can be answered. Also, when we call back to clients they can see our private cell phone numbers. since we use our personal phones. We also cannot track outbound call minutes because of private cell phone usage. We have about 100 employees but many are part time. Any suggestions for cost-effective phone service? Posted by Caroline on 2016-08-03 13:46:08 Shawn, I was able to get the Vonage Business service and a free VOIP phone from them by visiting http://bit.ly/1TCWAP2Apparently it is a special offer from Vonage that will expire soon.Hope that helps! Posted by Bravertek on 2016-06-06 12:51:05 I'm looking for an affordable telephone service solution so I've found tips you've given for finding a service very helpful. Since a complete phone solution can save quite a bit of time and hassle, like you mentioned, I can see the benefits of having this type of service. I'll have to explore my options with the services you've listed but thank your helpful info on telephone services.http://www.dutil.com/optilink/... Posted by John Carston on 2016-06-06 09:05:11 Thanks for sharing. Another great suggestion. A little pricier than some of the others but a number of options for small businesses https://business.vonage.com/vo... Posted by Shawn on 2016-05-25 08:02:17 Another great service is Vonage for business! Check it out...Go to www.Vonage.com Posted by Bravertek on 2016-05-25 02:11:55 Great question, Jessica. You can always check with companies such as http://business.comcast.com/ph.... Let me know if that answers your question. https://business.timewarnercab.... Let me know if that answers your question. Posted by Shawn on 2016-05-02 20:27:01 I am in process of starting up a business; my problem is exactly what is discussed here. But I am not sure how these providers work; I am assuming they utilize high speed internet.I live in a rural area; high speed internet is not an option. The internet I do have is less than reliable. Cell service is even worse. Do you have any suggestions for options that are true land-lines (not VoIP)? Thanks! Posted by Jessica on 2016-05-02 20:12:16 Thanks for sharing your thoughts, Joey. Have you used other solutions? If so, how would you say Grasshopper compares? Posted by Shawn on 2016-04-26 16:25:02 Grasshopper is alright. Cost can get up there if you use all the features on the mid plan, and their Android app still needs work. Great if you have more than one person. Posted by Joey Ambrose on 2016-04-26 11:29:51 I think it is essential to have a phone service for your business that is separate from your home or cell phone. Otherwise you will be getting calls at home all the time. I am a firm believer that work should stay at work. If you need to you can have the option of forwarding calls, but only if it is something you need to keep business running smoothly. http://www.telephoneworks.net.... Posted by James Bergman on 2016-04-11 13:38:41 The 4G Antenna shop has great affordable phone and data plans for business's. They have great resources to get better signal as well. 4gas.online Posted by Jane on 2016-03-19 10:41:27 BridgeBoxPBX is a “One Box, Total Solution” for your corporate, regional, multi-location, and remote workers all brought together with unified communication Whether on-site or in the cloud, we have you covered. We are simply the best decision you can make in a business phone solution.NetONE has built a total solution with ease of installation, management, and best of all an ability to scale without having to make changes across your entire organization. Our solid state, military grade, dustproof material makes NetOne the easy choice as the innovative industry leader.http://netone.io/ Posted by Tommy Eliassen on 2016-02-01 08:46:12 Great information for future planning.http://cablingconcept.com Posted by Bill Lite on 2016-01-06 10:57:14 We run voiceably.com and charge as low as $9/mo.Some of our features:Toll-Free/Local NumbersVirtual Fax to EmailUnlimited SMSInteractive Virtual ReceptionistFull blown developer APIVoicemail to Email with Voicemail TranscriptionsCheck out http://voiceably.com if you're looking for a business phone system. Posted by Cody Kociemba on 2015-12-01 11:59:44 We need to get a business phone for our office so that our cell phones aren't ringing all day long. I'm hoping to get a simple little set up, just so we have one phone. I already have a number for the company, so hopefully it can transfer over. Thanks for all the great information! http://www.prime-communication... Posted by Emily Williams on 2015-09-18 13:00:52 Thanks for the comment. Great to hear you're happy with Grasshopper. Posted by Shawn on 2015-09-16 11:09:58 I've used Grasshopper for a long time, mainly because it always works and it's so easy. I could run my own PBX, but my time is worth more than dealing with it. Posted by marcpope on 2015-09-10 09:01:18 These are awesome suggestions! My neighbor owns a business and he's always complaining about not being able to pay the phone bills. He should look into some of the option in this post! I feel like he'd like Fonality, because it offers the option of custom voice prompts. Megan | http://www.prime-communication... Posted by Megan Earl on 2015-07-24 10:20:35 Thank you so much for the list of phone system programs that are affordable. In my opinion, the call routing feature is necessary. Call routing is important in a business. There are most likely going to be different departments in your business so it would be wise to have a call routing feature in your phone system so that the proper department gets the phone call.http://www.fourstarcommunicati... Posted by Ted Smith on 2015-06-29 10:44:53 Thanks for sharing, Sabrina. I think they're also around $19.99 a month as well but still very reasonable. Have you used the app? What do you like best? Posted by Shawn on 2015-06-26 08:18:55 Mighty Call is a good one as well, For our current needs and is rather fair priced i want to say 9.99 monthly. with app availability Posted by Sabrina on 2015-06-26 01:12:32 I recently found out that it is important for our business to have a phone system, so that our employees don't get calls on their cell phones late into the night. This may seem like a no duh answer, but we were just trying to save money, because we are a start up. I will have to look into these phones a little more. http://www.kdcom.com Posted by Regina Peterson on 2015-06-08 08:55:58 I myself run a small business. I mostly find that the customer service calls are more higher and it is not possible for people to afford that. The grasshopper.com is a good website that provides the toll free call facility. Posted by Graceamanda on 2015-03-31 06:22:10 Thank YOU for the comment. Much appreciated. Posted by Shawn on 2015-02-25 20:00:05 Thanks Shawn! Appreciate the shout out and conversation. Posted by c2mtech on 2015-02-25 16:06:16 20 sounds about right. It looks like you have some helpful information on how to pick the right phone system on your website as well. Posted by Shawn on 2015-02-24 14:48:20 20 employees is usually the right amount, and of course growth plays a role as well. At that point, it makes sense to look for an ownership model vs. a monthly expense model. Posted by c2mtech on 2015-02-24 14:22:40 Thanks c2mtech. When would you say it makes sense for a small business to considering owning their own system? How big would they typically have to be based on your experience? Posted by Shawn on 2015-02-23 15:28:39 These are all good suggestions, for a truly small business. But, most businesses require a long term approach. Owning your own phone system is a more affordable option in the long run. Posted by c2mtech on 2015-02-23 15:19:44 Thanks, Tony. What do you like most about MyVNumber? Posted by Shawn on 2015-02-04 13:43:47 I use MyVNumber, also good for me. No problems at all Virtual Numbers Provider Posted by Tony on 2015-02-03 16:13:55 I have to add a number 4 to this list - Hosted Numbers. I have been using them for a few months and they have been great. I cannot say much about the others listed since I have never tried them out, but these guys offer all of the same services. http://www.hostednumbers.com/ Posted by Greg Stentson on 2014-11-14 15:25:47 Thank you for sharing your valuable information.this information very useful for online learnersvirtual phone system Posted by Susheel Kumar on 2014-11-11 23:02:52 Thank you for sharing your valuable information.this information very useful for online learnersoffice phone systems Posted by Susheel Tadka on 2014-11-05 04:08:39 This is really helpful for small business to make their business grow.Thanks for sharing such a nice points with us.T1 Service Dallas Posted by Sofia James on 2014-11-03 02:02:22 Thank you for sharing your valuable information.this information very useful for online learnersbusiness phone systems Posted by Susheel Kumar on 2014-11-02 23:12:59 The main thing which is required in business phones are it must be affordable and the setup should be simple to get the work quickly.Phone System Cabling Posted by John Smith on 2014-08-12 02:32:25 Nice blog,you provide better information about business phone system. Posted by intouch01 on 2014-07-25 02:38:10 I am veryenjoyed for this blog. I feel strongly about it and love learning more on thistopic. If possible, as you gain expertise, would you mind updating your blogwith more information? It is extremely helpful for me.Pleasestay us informed like this. Thanks for sharing. I also tried to put someinformation on my site, to know you can click here http://onelinksolution.com/ Posted by Anis on 2014-07-02 14:23:01 I am veryenjoyed for this blog. I feel strongly about it and love learning more on thistopic. If possible, as you gain expertise, would you mind updating your blogwith more information? It is extremely helpful for me.Pleasestay us informed like this. Thanks for sharing. I also tried to put someinformation on my site, to know you can click here http://onelinksolution.com/ Posted by Anis on 2014-06-30 09:05:23 In every business we need to communicate to people or client. To complete this type of task we need business phones dallas which we can order throgh online.http://www.allamericancommunic... Posted by Business Phones Dallas on 2014-06-23 05:26:25 Small businesses face unique challenges when searching for a phone system that supports between 5 - 50 users. You want the features to make you effective at an affordable price point. You also need a system that will help you grow with your business. Whether you are a family owned specialty shop, a growing services provider or an agile startup, necall.com.au meets your communications needs. Posted by TimothyManton on 2014-05-22 05:36:38 UK Business Telephone Systems provide communication equipment and consulting services that facilitate the transmission of voice, video, and data. We work closely with public switched networks and systems, global information networks, intelligent data servers, global computer network gateways, and intelligent peripherals enables wireless transmissions and information processing for sending and receiving. Posted by Lopez Jennifer on 2014-05-19 06:17:43 Thanks for the comment, Amy. It's definitely an area that's easy to overlook. Great to hear it's saved you time and it sounds like quite a few headaches. Awesome. Posted by Shawn on 2014-05-14 18:03:04 I started a small foods business last year, and at first, I didn't even consider an alternate communications setup for the company. That changed. I loved my clients, but I needed the ability to sift and manage personal communication, maintenance/internal communication, and client communication. Yuck. A separate communications setup saved me so much grief! Posts like this are gold!~ Amy | analicomm.com Posted by Amy Sutherland on 2014-05-14 10:51:56 While to get out for buying phones for business many one gets confusion what to buy or not. Business Telephone Systems Posted by Bonita Middleton on 2014-02-18 02:31:44 That is a great idea! I love hearing about money saving ideas for small businesses. I am looking into small business phone solutions in Boston, thoughts? Posted by Elisa Jed on 2013-08-02 13:35:57 Absolutely! You'll never have to worry about batteries and signals upon using this. And it would be more helpful especially in business, because we doesn't know when our clients will call us. So, thanks for posting! Posted by small business phone solutions on 2012-05-09 12:55:28 This is great for small business. Posted by Office Phone Systems on 2011-07-24 07:06:08 Most Popular. 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Result 21
TitleThe Best Business Phone System Reviews of 2022 - business.com
Urlhttps://www.business.com/categories/business-phone-systems/
DescriptionOur team of experts has compared the best small business phone systems for 2022. See up-to-date comparisons, reviews and costs for the top-rated services
Date6 Dec 2021
Organic Position20
H1The Best Business Phone Systems of 2022
H2By Chad Brooks , business.com Staff | Updated Dec 21, 2021
The Best Business Phone Systems
Find the Right Business Phone System for Your Business
Compare Our Best Picks
Our Reviews
Nextiva: Best Business Phone System for CRM Integration
RingCentral: Best Business Phone System for Collaboration
Ooma: Best Business Phone System for Remote Teams
Dialpad: Best Business Phone System for Voice Intelligence
GoToConnect: Best Business Phone System for Features and Tools
8x8: Best Business Phone System for Small Businesses
Vonage: Best Business Phone System for Microsoft Teams Integration
Grasshopper: Best Virtual Business Phone System
Windstream: Best Business Phone System for Midsize Businesses
Zoom: Best Business Phone System for Video Conferencing
net2phone: Best Business Phone System for Growing Businesses
Business Phone System Costs
Buying Guide
Types of Phone Systems
On-Premises VoIP
Phone System Features
Frequently Asked Questions
Community Expert Insight
Methodology
H3Cloud-Hosted Pricing
On-Premises Pricing
Negotiation
Traditional Landline
VoIP
Cloud-Hosted VoIP
Virtual Phone System
Desktop Phones
Calling Features
Unified Communications System Features
Mobile Apps
WHY AND WHEN DO YOU NEED BUSINESS PHONE SERVICE?
HOW LONG DOES A BUSINESS PHONE SYSTEM LAST?
HOW DO BUSINESS PHONE SYSTEMS WORK?
HOW MUCH DOES A BUSINESS LANDLINE COST?
WHAT IS A UNIFIED COMMUNICATIONS SYSTEM?
WHAT IS A FOUR-LINE PHONE SYSTEM?
WHAT QUALITIES SHOULD YOUR BUSINESS PHONE SYSTEM HAVE?
WHAT ARE THE DIFFERENCES BETWEEN PHONE SYSTEMS FOR LARGE BUSINESSES AND PHONE SYSTEMS FOR SMALL BUSINESSES?
WHAT DO YOU NEED TO SET UP A VOIP PHONE SYSTEM?
WHAT IS THE DIFFERENCE BETWEEN VOIP AND PBX?
H2WithAnchorsBy Chad Brooks , business.com Staff | Updated Dec 21, 2021
The Best Business Phone Systems
Find the Right Business Phone System for Your Business
Compare Our Best Picks
Our Reviews
Nextiva: Best Business Phone System for CRM Integration
RingCentral: Best Business Phone System for Collaboration
Ooma: Best Business Phone System for Remote Teams
Dialpad: Best Business Phone System for Voice Intelligence
GoToConnect: Best Business Phone System for Features and Tools
8x8: Best Business Phone System for Small Businesses
Vonage: Best Business Phone System for Microsoft Teams Integration
Grasshopper: Best Virtual Business Phone System
Windstream: Best Business Phone System for Midsize Businesses
Zoom: Best Business Phone System for Video Conferencing
net2phone: Best Business Phone System for Growing Businesses
Business Phone System Costs
Buying Guide
Types of Phone Systems
On-Premises VoIP
Phone System Features
Frequently Asked Questions
Community Expert Insight
Methodology
BodyThe Best Business Phone Systems of 2022By Chad Brooks , business.com Staff | Updated Dec 21, 2021. Our team of experts has compared the best small business phone systems for 2022. See up-to-date comparisons, reviews and costs for the top-rated services.Best Business Phone System for CRM IntegrationNextiva Visit Site HD video and voice Four service plans Built-in CRM Best Business Phone System for CollaborationRingCentral Visit Site Compare Quotes Four pricing plans Multiple voicemail options Mobile app for iOS and Android Best Business Phone System for Remote TeamsOoma Visit Site Get Quote Easy installation and operation Control from an online portal Unlimited calling Best Business Phone System for Voice IntelligenceDialpad Visit Site Compare Quotes No desk phone requirement Built-in voice intelligence Video conferencing included Best Business Phone System for Features and ToolsGoToConnect Visit Site Compare Quotes More than 80 features and tools Phone, email, live chat support No PBX equipment to install Best PicksIntroGet a Quote Compare Our Best PicksOur ReviewsCostsBuying GuideOur team of experts has compared the best small business phone systems for 2022. See up-to-date comparisons, reviews and costs for the top-rated services. The Best Business Phone Systems. RingCentral Ooma Dialpad Nextiva GoToConnect Grasshopper 8x8 Vonage Windstream Zoom net2phone Business phone systems have become an invaluable part of effective communication for organizations of all sizes. The best platforms not only allow you to communicate over the phone, but also offer video instant messaging and video conferencing. Because there are so many systems to choose from, we researched dozens of options to find the best ones for various types of businesses. We based our recommendations on a variety of factors including price, ease of use, available features and customer support.    Find the Right Business Phone System for Your Business. Fill out this questionnaire to find vendors that meet your needs.How We DecidedOur team spends weeks evaluating dozens of business solutions to identify the best options. To stay current, our research is regularly updated.75Considered20Researched11SelectedCompare Our Best Picks. System name Starting monthly price Free trial Hosting method No. of features and tools RingCentral $19.99 per user 30 days Cloud 50+ Ooma Office $19.95 per user 30-day money-back guarantee Cloud (with an on-premises hybrid option) 50+ Dialpad $15 per user 14 days Cloud 50+ Nextiva $17.95 per user 30 days Cloud 100+ GoToConnect $19.95 per user 14 days Cloud 100+ Grasshopper $14.99 per user 14 days Cloud  60+ 8x8 $12 per user 30 days for Express Plan Cloud 100+ Vonage $14.99 per user 14 days Cloud 60+ Windstream $19.95 per user No Cloud 90+ Zoom $10 per user, plus 3 cents per minute No Cloud 40+ net2phone $15.99 No Cloud 30+ Our Reviews. Nextiva: Best Business Phone System for CRM Integration. NextivaNextiva combines VoIP phone service, a CRM and help desk software into one cloud-hosted platform.The platform includes an array of calling, productivity, mobility, conferencing and collaboration tools.The Essential plan doesn't include unlimited audio and video conferencing. Visit Site While most of today's business phone systems have built-in integrations with CRM systems, few offer their own version of a CRM. That's where Nextiva differs. Nextiva is a complete cloud-hosted unified communications system that also has its own CRM service. This combination can be a big benefit for businesses looking to cut down on the applications and programs they use. First and foremost, Nextiva is a top-notch phone system. It is hosted in the cloud, so it is easy to get up and running. It has an online portal that makes it simple to use, and it offers all of the features and tools businesses look for in a communications system. You would be hard-pressed to find a business phone system that has a more comprehensive set of features than Nextiva offers. Its service plans include HD voice and video, unlimited local and long-distance calling, online faxing, automated attendants, and voicemail-to-email and voicemail-to-text. The system also incorporates artificial intelligence, which can automate tasks and analyze calls to help spur positive conversations and solve problems. Nextiva is a unified communications platform, as it offers conferencing and messaging tools. It has video conferencing services that support up to 250 participants at a time, conferencing call bridges that can host calls with unlimited attendees, team messaging, and unlimited SMS messages. The service is extremely reliable. It has a 99.999% uptime, which means service is down for only a few minutes each year. Nextiva has eight points of presence and data centers, which ensures calls can keep going through even if one of its facilities is having issues. What separates Nextiva from its competitors is its own built-in CRM system. This is ideal for businesses that want to tie all their customer communications to one platform. The Sales Pipeline CRM database includes account management, integrated business analytics, customer experience scoring, customer journey mapping, trend analysis, call history, call pops, click-to-dial and real-time data. However, you can easily use a different CRM solution with Nextiva if you prefer, as it has integrations for all of the big CRM software, including Salesforce, HubSpot, Zoho, SugarCRM and Oracle Sales Cloud. Nextiva is available in four service plans: Essential, Professional, Enterprise and Ultimate. The plans vary in features and pricing. The pricing for each also varies based on how many employees you have, if you are willing to prepay for service, and whether you commit to a 12-, 24- or 36-month contract. Prices for each plan go down as the users and contract length go up. Prices are also lower if you prepay for the length of the contract. For 20 to 99 users, monthly prices range from $18.95 to $65.95 per user. The CRM sales and customer service tools are included in the Ultimate plan. You can also purchase the CRM services a la carte if you prefer. You can reach Nextiva's customer support team by phone between 5 a.m. and 6 p.m. (MT) Monday through Friday and 6 a.m. to 6 p.m. (MT) on Saturdays and Sundays.Read Nextiva ReviewRingCentral: Best Business Phone System for Collaboration. RingCentralThis cloud-hosted business phone system requires no special equipment or wiring.RingCentral offers an array of calling, collaboration and mobile features.Audio and video conferencing are not included in the cheapest service plan. Visit Site Compare Quotes RingCentral MVP is one of the best business phone services because of its wealth of features, ease of use and multiple price points. RingCentral is built with collaboration in mind, as it includes instant messaging, document sharing, conference calling and video conferencing. Access to all of these tools gives employees a central workspace for connecting internally with colleagues and externally with customers and clients. It's for these reasons that RingCentral Office is our choice as the best business phone system for collaboration. This is a true unified communications system, as it provides phone service, audio and video conferencing, instant messaging, and online faxing all from one platform. Each user can host conference calls with up to 1,000 participants, and host their own video conference that allows screen sharing. The VoIP phone service is hosted in the cloud and requires no special equipment or wiring to install. All businesses need is the required bandwidth to support their call volume and a router that prioritizes voice traffic. Once the service has been activated and IP phones are plugged into Ethernet ports, your business can start making and receiving calls. The entire system is controlled through an online portal from which administrators can assign employees phone numbers and extensions, configure the auto receptionist, and set up answering rules. Available on iOS and Android devices, RingCentral's mobile app lets users make and receive calls from their business lines, send and receive online faxes, and participate in conference calls. In addition to the mobile app, RingCentral has a robust desktop app for both Windows PC and Mac computers. The app allows users to switch quickly between message, video and phone solutions. It offers an advanced search function that enables you to search for messages directed to an individual user. RingCentral also features calendar integrations with Microsoft Office 365 and Google. RingCentral is also taking advantage of artificial intelligence to provide users with valuable tools to make the caller experience better. Live transcription and meeting recaps will be included in the RingCentral MVP platform starting in the first quarter of 2022. Live transcription will automatically transcribe entire meetings, which can then be shared with those who may not have been able to attend. Additionally, the meetings summary tool will give users quick synopsis of the call. It can include video highlights and keywords. RingCentral's phone service is available in four plans that vary in price and included features. Costs range from $20 to $60 per user, per month. You can save up to 33% per month when paying annually instead of month to month. In addition to the standard phone service, call center services can be tacked on to any user's plan. The contact center offerings include IVRs, call distributors, outbound dialing and preview, and progressive and predictive dialers. This phone service is extremely reliable. RingCentral boasts a 99.999% uptime, which means service is down for only a few minutes each year. provides customer support by phone 24/7. Its website is also filled with user guides, FAQs, webinars and how-to videos.Read RingCentral ReviewOoma: Best Business Phone System for Remote Teams. OomaOoma is a cloud-hosted system that allows employees to tap into their business lines from wherever they are.Ooma Office offers video conferencing and conferencing calling.It doesn't have as many features as some other business phone systems do. Visit Site Get Quote Ooma Office is an ideal phone system for businesses with remote teams. The cloud-hosted system allows dispersed teams to stay connected, regardless of where they are working. With Ooma Office, employees can access their business lines from traditional desk phones as well as mobile and desktop apps, so they can make and receive business calls anytime and anywhere. The Ooma platform also includes video conferencing services, which is especially beneficial for remote teams. It can support online meetings with up to 25 participants at once. This helps make Ooma a cost-effective solution, as you won't have to purchase a separate video conferencing system unless you regularly hold larger meetings. Ooma recently upgraded its video conferencing services with several added features, including a remote control tool that allows participants to take over another user's computer. When in a remote control session, users can take over the other participant's keyboard and mouse. This can be helpful when trying to fix an IT problem or when collaborating on a project. In addition, the video conferencing platform has a new meeting log feature that records who is attending each meeting and for how long. While Ooma Office doesn't have all the extras that some phone systems offer, it has many of the features and tools businesses with a remote workforce will find most valuable. These features include unlimited local and long-distance calling, dedicated phone numbers and extensions, a virtual receptionist, voicemail, call transfers, call logs, daytime and after-hours modes, ring groups, music on hold, and online faxing. Each Ooma extension includes a conference bridge, which allows users to host conference calls with up to 10 callers at a time. The mobile and desktop apps help make Ooma a good fit for businesses with remote employees. Via the Ooma mobile app, which is available on iOS and Android devices, users can make and receive calls using their business lines, transfer calls to other employees, and manage voicemails. With the desktop app, employees can make calls straight from their computers. The desktop app provides all of the functionality of a traditional office phone. It can be included in ring groups, allows for extension dialing, and lets you listen to voicemail. It also lets you create a company directory that can connect colleagues with the click of a button, lets employees read voicemail transcripts, and includes many customization options that ensure employees can be reached whenever and wherever they want. Ooma Office Pro users now have access to the new Caller Info Match tool. With this feature, users connect their CRM service, online search engine or social network to the Ooma platform to get detailed information on inbound and outbound callers. This gives employees full profiles of the people they are connecting with. Additionally, Office Pro users can tap into deeper caller analytics. The new tools allow users to track call volume by day or week and time of day. This can help businesses ensure they are adequately staffed when call volume is highest. The call volume analytics can be displayed in different charts and graphs to be easily deciphered. The Ooma phone system is available in two service plans, which differ in price and number of features: Ooma Office and Ooma Office Pro. Ooma Office costs $19.95 per user, per month and includes most of the features Ooma offers. Ooma Office Pro costs $24.95 per user, per month and adds several more features, including the desktop app, video conferencing, call recording, enhanced call blocking and voicemail transcription. To help businesses that are still operating some landlines, such as for fire alarm panels, elevator phones or fax machines, Ooma AirDial allows you to easily convert those lines to a digital connection. Ooma AirDial combines phone service, a T-Mobile data connection and hardware in a single package that’s simple to install and manage. Since the service doesn't utilize the internet, it is expected it will meet federal life safety system requirements. Ooma provides 24/7 customer support by phone, email and live chat.Read Ooma ReviewDialpad: Best Business Phone System for Voice Intelligence. DialpadDialpad is built for use with desktop and mobile apps.Voice intelligence provides call roundups and transcripts.The included video conferencing limits you to 45-minute meetings. Visit Site Compare Quotes Dialpad is a complete unified communications system built with on-the-go and remote teams in mind. Rather than building a system around desktop phones, Dialpad has focused on supporting calls via mobile and desktop app from the start. While you can use an office phone with the system, Dialpad provides just as much functionality on your mobile device or computer. What really sets Dialpad apart in our eyes is its built-in voice intelligence. The platform taps into artificial intelligence technology to automatically record and study what is being said (and by whom) on calls and to provide data and insights that you can use later. This lets you focus on what is being said instead of furiously taking notes. It can also provide a post-call summary. These transcripts of your calls can be quite valuable, allowing you to search past calls for reminders of what you or your customer said or agreed to. This technology can offer huge benefits across your organization, particularly for your sales and customer service teams. Dialpad is available in three service plans that differ in price and features. Standard: This plan costs $20 per user, per month or, if you pay annually, $15 per user, per month. It has unlimited calling and SMS messaging, call controls, custom voicemail greeting, voicemail transcription, Google Workspace and Office 365 integrations, and custom off-hours routing. Pro: This plan costs $30 per user, per month, or $25 per user, per month if you pay annually. It includes everything in the Standard plan plus local number support in more than 50 countries, Salesforce integration, 24/7 customer support, and API and webhooks support. Enterprise: This plan has custom pricing, so you'll have to call the company to get a quote. It includes everything in the Pro plan plus integration with Okta single sign-on and service-level agreements. All of the plans include some call analytics, number porting, spam detection, click-to-call, number forwarding, the ability to switch between devices during calls, and access to Dialpad's video conferencing service. September 2021: DialPad recently announced it has rebranded its video conferencing platform to DialPad Meetings. Formerly known as Uberconference, DialPad Meeting is available in two service plans. The basic plan is included in all of DialPad's phone service plans. With this option, you can host 45-minute conferences with up to 10 participants. The upgraded Business plan costs $15 per user, per month; this plan allows five-hour meetings and up to 100 participants. Dialpad also offers contact center solutions and Dialpad Sell, a phone system specifically for sales teams, which includes CRM integrations and real-time coaching. Pricing for Dialpad Sell starts at $95 per user, per month.Read Dialpad ReviewGoToConnect: Best Business Phone System for Features and Tools. GoToConnectAll plans include team messaging and audio and video conferencing.You can control the entire system from an online portal that is accessible from any internet-connected device.If you require extensive contact center services, you need to work with CXone, one of GoToConnect's partners. Visit Site Compare Quotes If you are looking for a business phone system that offers every tool and feature imaginable, you will be hard-pressed to find one that offers more than GoToConnect. GoToConnect is a cloud-hosted unified communications system packed with more than 100 calling, collaboration, and mobile features, tools, and integrations. Few systems (if any) offer more than that, which is why GoToConnect is our choice as the best business phone system for features and tools. August 2021: GoToConnect recently unveiled a new administrative portal that is designed to provide a new streamlined experience to those charged with oversight of the system. The portal features a system health dashboard, options to create custom roles and users groups, and phone button configurations. GoToConnect offers more than 70 calling features alone, including ring groups, paging, custom hold music, dial by extension or directory, call screening, call routing, Do Not Disturb, and call history. There are also several voicemail options, including virtual voicemail, voicemail-to-email and visual voicemail. This is a cloud-hosted system that doesn't require any special equipment to get up and running. Setup is simple and entirely controlled from an online portal. The system allows users to make and receive calls from anywhere on mobile devices, computers, and desktop phones. GoToConnect is available in three service plans: Basic, Standard and Premium. The plans vary in features, while pricing varies by whether you pay monthly or annually. Basic: This plan costs $22 to $24 per user, per month, with a limit of 20 users. It includes one auto-attendant, ring group and call queue. It also has Find Me and Follow Me, team messaging, and audio conferencing. Video conferencing is included, but it only supports 40-minute meetings and four participants at a time. Standard: This plan costs $23 to $29 per user, per month, with no limits on how many users you can have. It also allows unlimited auto-attendants, ring groups and call queues. This plan has hot desking, voicemail-to-email, call recording and caller analytics. There are no limits on how long video conferences can last, and you can host them with up to 150 participants; however, only 25 can have their cameras on at one time. Premium: This plan starts at $39 per user, per month. It has everything in the Standard plan, as well as support center services like inbound and outbound call monitoring, queue call barge, real-time views for supervisors, and real-time queue summaries. It also supports video conferences with up to 250 attendees. GoToConnect can easily connect to many popular programs you might be using already, including Salesforce, Slack, Google Workspace, Microsoft Office 365 and Zoho.Read GoToConnect Review8x8: Best Business Phone System for Small Businesses. 8x8A desktop app allows users to make and receive calls from their computers.Audio and video conferencing support up to 50 participants at a time.The 8x8 Express plan does not include online faxing. Visit Site Compare Quotes 8x8 is a cloud-hosted unified communications system that is available at multiple price points and easy to use. It has excellent customer support and all of the features small businesses find valuable. It is for these reasons and more that 8x8 is our choice as the best business phone system for small businesses. Since the system is hosted in the cloud, there is no expensive equipment to install or maintain. All you need is a properly configured router and enough bandwidth to handle your expected call volume. 8x8 offers a ton of flexibility in terms of how you make calls. You can do so through traditional desk phones, the 8x8 mobile app or a desktop app. With the mobile and desktop app, you can make and receive calls from your business lines, conduct a video chat, and check your voicemail and online faxes. If you prefer desk phones, you can buy them directly from 8x8. They come preconfigured, so they are ready to be used as soon as you plug them in. Part of the appeal of 8x8 for small businesses is its initial price point. The Express plan is available for just $12 per user, per month. Small businesses would be hard-pressed to find a service as robust as 8x8 offers for that price point. There is a 30-day free trial for this plan. There are several other service plans, giving you the freedom to choose the price and features that fit your needs best. These include the X2 plan, which costs $32 per user, per month. The monthly price drops to $24 per user if you choose to pay annually. It includes voicemail transcription, unlimited online faxing, call analytics, and some call center features that businesses may find helpful, such as barge, whisper, and monitoring. The other small business plan 8x8 offers is the X4 plan. It costs $57 per user, per month if you pay month to month or $44 per user, per month if you pay annually. It includes everything in the X2 plan plus a 47-country unlimited calling zone and supervisor analytics.    For larger businesses and those that need full contact center capabilities, there are three additional plans that range from $112 to $219 per user, per month. All users, regardless of the plan they choose, have access to 8x8's video conferencing service. It gives each user the ability to host HD video meetings with up to 100 participants at a time.   With the 8x8 mobile app, available on iOS and Android devices, employees can make and receive calls from their business lines, chat over video, and check their voicemail and online faxes. 8x8 is extremely reliable. It has 17 data centers worldwide to ensure uninterrupted service. The company reports a 99.999% uptime, which means service is down for just a few minutes each year. 8x8 also provides excellent customer service. Customer support is available 24/7/365 by phone, email, live chat and the 8x8 website. The website also includes helpful training materials. May 2021: 8x8 recently expanded its Microsoft Teams integration. Users of both 8x8 and Microsoft Teams have already been able to make and receive calls directly from the Teams platform. Now, though, they can send and receive SMS and multimedia messages from Teams, and they can log in and out of assigned call queues and check voicemail messages.Read 8x8 ReviewVonage: Best Business Phone System for Microsoft Teams Integration. VonageVonage's integration with Microsoft Teams allows you to access your phone system right from the Team platform.The service is extremely reliable, with a 99.999% uptime.Vonage's cheapest plan isn't compatible with desktop phones. Compare Quotes Vonage is a reliable unified communications system filled with features and tools businesses of all sizes will find useful. Its built-in integration with Microsoft Teams makes the system especially valuable for businesses using the Microsoft video conferencing service. The direct routing integration essentially gives you and your team full access to the Vonage service directly from the Teams platform, so you don't have to toggle between applications for your communication needs. This is an ideal option for businesses that want to use Microsoft Teams for all of their communication needs, but also want to take advantage of the full suite of offerings from Vonage. Vonage's unified communications system is available in three pricing plans. Pricing for each plan depends on how many employees you have. The more users, the lower the per-user costs. Mobile: This plan costs $14.99 to $19.99 per user, per month and is built for businesses with remote or on-the-go employees. It allows you to use the Vonage platform via mobile and desktop app. It includes unlimited calling, SMS and team messaging, and access to the Vonage App Center, which allows you to tap into a number of valuable integrations. Premium: This plan costs $24.99 to $29.99 per user, per month and is Vonage's most popular plan. It works on the mobile and desktop app as well as IP phones. It includes unlimited conferencing for up to 100 participants, a multilevel auto-attendant, and integration with many popular platforms, including Bullhorn, Google Workspace, HubSpot, Microsoft Dynamics and Office 365, Salesforce, SugarCRM, Zendesk, Clio, ConnectWise, JobDiva, and Zoho. Advanced: This plan costs $34.99 to $39.99 per user, per month. It includes everything Vonage offers, such as 15 hours of on-demand call recording, visual voicemail and call groups. Additionally, Vonage will handle all of the system's setup for you. If your business has more than 100 employees, you'll need to contact Vonage for a custom quote. The Vonage system has more than 50 features and tools, including call flip, voicemail-to-email, call monitoring, paging groups, call screening, call queues, click-to-dial, and a 30-participant conference call bridge. Vonage's service is extremely reliable, boasting a 99.999% uptime. The company has several built-in fail-safes with cloud backup to minimize call drops, data loss and call static. Customer support is available by phone between 8 a.m. and 12 a.m. (ET) Monday through Friday and 9 a.m. to 9 p.m. (ET) on the weekends. After-hours emergency support is also available. MoreGrasshopper: Best Virtual Business Phone System. GrasshopperWith Grasshopper, businesses gain access to PBX features and tools without needing to spend money on a traditional cloud-hosted VoIP phone system.Users create their own call routing system to ensure they never miss a call.Grasshopper does not offer a traditional phone system; therefore, if your needs change and you require a traditional business phone system, you will need to switch providers. Compare Quotes Grasshopper is our choice for the best virtual phone system because it gives businesses the ability to present a professional image at all times without investing in a traditional in-office phone system. Grasshopper is the market leader in virtual phone systems because of its affordable pricing plans that include unlimited minutes, its ease of use for both administrators and employees, and its extensive call routing system in which employees can direct their calls to any phone in any order at any time. Grasshopper is available in three service plans, all of which include unlimited minutes and all of the available features. The plans differ in the number of phone numbers and extensions they include. Pricing ranges between $29 and $89 per month. You can save more than 10% per month by paying annually. There are no contracts with Grasshopper, and the company offers a 30-day, money-back guarantee.   Since this is a virtual service, no equipment or desk phones are needed to use the system. Instead of connecting with office phones like most traditional phone systems do, Grasshopper's virtual service works in conjunction with mobile and home phones. When a customer or client calls, the system's automated attendant answers the call and then forwards it to the appropriate employee or department. With this service, employees designate the phone numbers they want their calls forwarded to. This could be a mobile device, a home phone or any other phone of their choosing. Employees have total control over how calls are routed to them. They choose the numbers – up to 15 – they want their calls sent to, in which order those numbers should be rung, how many rings should occur before switching to the next, and when they want calls forwarded to them. For example, they can choose to receive calls 24/7, from 9 a.m. to 5 p.m. on weekdays or only on the weekends. What makes Grasshopper stand out as the best virtual phone system is that it includes a number of features that give remote employees the tools many traditional in-office phone systems provide. Some of the more valuable features are automated attendants, hold music, a name directory, call screening, voicemail-to-email, voicemail transcription, text messaging and online faxing. With the Grasshopper mobile app, available on iOS and Android devices, employees can make and receive calls from their business lines, check voicemail messages, see their faxes and call history, set up push notifications for missed calls and messages, and change call-forwarding options. Additionally, iOS app users can sign faxes and PDF email attachments using their finger. Grasshopper also has a desktop app that features a softphone. With the softphone, you can make and receive business calls and text messages from your business line. The Grasshopper support team is available by phone 24/7. In addition, you can request help via online form. On Grasshopper's website, there is a comprehensive user guide that walks you through each aspect of the system. MoreWindstream: Best Business Phone System for Midsize Businesses. WindstreamWindstream can support employees who are in the office or working remotely.It includes dozens of helpful features and integrations, including those for Slack, Google Workspace, Microsoft Teams and Salesforce.Windstream doesn't provide pricing details online, so you will need to contact the company directly to even get an idea of how well the system fits into your budget. Compare Quotes Windstream OfficeSuite UC is a complete unified communications solution with all of the tools and functions that midsize and larger businesses need. It supports up to 20,000 users, includes unlimited nationwide calling, is filled with valuable calling and collaboration tools, integrates with many popular applications, and allows you to mix and match user types based on specific needs. Windstream also offers a number of other services that midsize businesses likely need, such as network and connectivity products and security solutions. For these reasons and more, Windstream is our choice as the best business phone system for midsize businesses. Windstream OfficeSuite UC is a cloud-hosted solution that doesn't require a bunch of hardware, wiring, or IT support to get up and running. You can access this system from anywhere, which is especially valuable for the many businesses that have moved to full-time remote operations (or at least a hybrid model, with employees splitting their time between home and the office). You and your employees will always have access to your business phone line, whether through a desk phone in your office or a mobile app or softphone (computer) when you are working remotely. You can also manage the system entirely from an online portal, so you and other administrators can add licenses and turn features on and off no matter where you're working. Windstream is filled with powerful features. It offers everything we look for in a top business phone system, including unlimited auto-attendants, call routing, call groups, music on hold, 10-way calling and a Do Not Disturb function. It also provides multiple voicemail options, such as voicemail-to-email, the ability to forward voicemails to co-workers, and options to receive voicemail notifications by email or text message. The Windstream phone system also provides access to its video conferencing solution, OfficeSuite HD Meeting. This allows you to host audio and video conferences with up to 1,000 participants at a time. It includes integrated chat, host transfer, breakout rooms, polling and screen sharing. An especially appealing aspect of Windstream is its 100% uptime guarantee. Most of its competitors promise 99.999% uptime, while Windstream promises to refund money should service go down for any amount of time. However, this guarantee is only applicable to businesses that also purchase the SD-WAN Concierge and are on at least a three-year deal. Pricing for Windstream starts at $19.95 per user. However, to get pricing for your specific needs and user numbers, you need to contact Windstream directly. Prices also depend on how long you are willing to commit to the service. Windstream offers a rate-lock guarantee, which ensures that your costs will not increase for the length of your contract.MoreZoom: Best Business Phone System for Video Conferencing. ZoomZoom offers combined phone and video conferencing plans as well as phone-only plans.It gives businesses that want to keep using Zoom an easy way to combine all of the communication tools onto one platform.Not all plans include unlimited calling. Compare Quotes While it is known most for its video conferencing service, Zoom also offers cloud-hosted phone service. The ability to combine the two into one platform is what makes Zoom a top choice for businesses looking for the best of both worlds from one provider. Zoom Phone has all of the PBX features and tools businesses look for in a phone system. All of its plans include unlimited internal calling, HD call quality, a desktop and mobile app, toll-free numbers, phone extensions, voicemail transcripts, unlimited auto-attendants, and call recording. You can choose from several service plans. Some are phone-only plans, while others combine Zoom's phone and video conferencing services. These are the phone-only plans: S. and Canada Metered: This plan costs $120 per user, per year, with an additional fee for each outbound call. Rates vary by the country you are calling. For calls within the U.S., you will pay about 3 cents per minute. S. and Canada Unlimited: This plan costs $180 per user, per year for unlimited calling within the U.S. and Canada. You also get some advanced phone features and the ability to make and receive calls from multiple devices. Pro Global Select: For $180 per user, per year, this plan extends unlimited calling to more than 40 countries and territories. There are three additional plans for businesses that want to combine their phone, video conferencing, and messaging into one platform, called Zoom United. All of these plans include unlimited calling in the U.S. and Canada. Zoom United Pro: This plan costs $250 per user, per year. Businesses are limited to nine licenses per account on this plan. In addition to phone service, you get the ability to host video conferences with up to 100 participants. There is also 1GB of cloud storage recording and social media streaming. Zoom United Business: This plan costs $300 per user, per year and requires at least 10 licenses. You can host meetings with 300 participants, use single sign-on, access recording transcripts, and use company branding and managed domains. Zoom United Enterprise: For $360 per user, per year, this plan expands meeting capacities to 500. It requires at least 100 licenses. Besides its ability to unite with its video conferencing services, Zoom Phone offers a number of valuable integrations, including Salesforce, Office 365 and Google Workspace. The option to combine Zoom's phone and video conferencing into one platform is likely appealing to many businesses. Many are already using Zoom's video conferencing service and understand just how powerful it is, and the phone service can be a big plus. One example of how the two can work hand in hand is that if you are on a phone call, you can seamlessly move it to a video meeting.Morenet2phone: Best Business Phone System for Growing Businesses. net2phoneNet2Phone provides video conferencing services to all users, regardless of their plan.All plans include unlimited calling in the U.S. and Canada.If you need Salesforce integration, you need to purchase the highest service plan. Compare Quotes Net2Phone is a cloud-hosted phone system with valuable features, a host of helpful integrations, and a wide range of affordable service plans that make it ideal for growing businesses. Growing businesses have changing needs, and Net2Phone's five service plans are a good way to support those. You can save money by choosing a basic plan and know that, as your business and its needs grow, you can upgrade to a plan with more advanced features. In other words, no matter how much you grow, you won't have to change to a new phone provider to meet demands. Net2Phone has a virtual-only plan and four traditional business phone plans. All of the plans include unlimited calling within the U.S. and Canada, web calling, voicemail options, ring groups, and reporting and analytics. Monthly pricing for each plan varies by the size of your team. The more users your plan will have, the lower the per-user cost. Here is a breakdown of each plan. Virtual: This plan costs $15.99 to $18.99 per user, per month and essentially serves as a sophisticated call routing system. It takes calls made to a business line and routes them to the user's mobile or home phone. You can also take and make calls from laptop and desktop computers. Essentials Plus: This plan costs $19.99 to $22.99 per user, per month and adds several features, including international calling to more than 40 countries, virtual fax service, and single sign-on options. Professional Plus: This plan costs $26.99 to $29.99 per user, per month. In addition to everything in the Essentials Plus plan, it offers call recording and storage, skills-based routing, call queues, and voicemail transcription. Ultimate Plus: For $29.99 to $32.99 per user, per month, this plan offers a receptionist console and enhanced integrations, including Microsoft Teams, Slack and Zoho. Ultimate CRM: This plan costs $31.99 to $34.99 per user, per month. In addition to everything in all of the other plans, you get Salesforce integration with this plan. You can see how this tiered system would benefit growing businesses. Instead of paying for features you don't need yet, you can choose a plan that fits your business right now. If you start growing and require more functionality from your phone system, you can simply upgrade your plan. In addition to all of the phone system features, Net2Phone provides all users (even those on the Virtual plan) access to Huddle, its video conferencing service. Huddle supports up to 50 participants at a time, integrates with Google and Microsoft Outlook calendars, and is accessible on iOS and Android mobile devices.MoreBusiness Phone System Costs. Multiline business phone systems have various price points and structures. How the PBX system – and the equipment that is used to run the phone system – is hosted determines your cost structure.  The costs of an on-premises system are mostly one-time, upfront expenses, while cloud-hosted phone system costs revolve around monthly fees. The prices for each type of system vary by provider, the size of your team, and the features you want. Cloud-Hosted Pricing . Since the hosted PBX equipment is stored in the cloud, there usually aren't any large installation or setup costs for these phone systems. Cloud-based VoIP phone systems typically cost between $10 and $75 per user, per month. Many office phone and unified communications system providers have several service plans that vary in price and features. Many allow businesses to mix and match service plans, ensuring each employee has access to the features they need.  For example, a service plan that includes the basic features – unlimited calling, voicemail and caller ID, and call forwarding – might be $25 per user, per month. An upgraded plan with more advanced features – such as automated attendants, call recording and ring groups – might cost $35 to $40 per user, per month.  To give you a better idea of pricing, here are some cost estimates for businesses of various sizes. (These estimates do not include taxes or other surcharges that all providers add.)  Businesses with 10 employees: $100 to $500 per month  25 employees: $250 to $1,250 per month  50 employees: $500 to $2,500 per month  100 employees: $1,000 to $5,000 per month  A company using a cloud-hosted system will likely want new IP phones as well. Phones typically cost between $50 and $400 each. If you have a cloud system, some providers will rent you phones for as little as $5 each per month. On-Premises Pricing . While cloud-hosted systems mostly revolve around monthly recurring fees, on-premises system costs comprise mostly one-time, upfront fees. On-premises systems cost anywhere from a few hundred to several thousand dollars per user. In addition, since all associated equipment is housed onsite at your business, there are large installation and setup charges. Some providers have a set installation fee, while others charge a percentage of your per-user equipment fees. The costs of on-premises systems are much more customized than they are for cloud-hosted systems. On-premises systems are typically used by larger organizations that can afford the upfront fees. For a business with 50 employees, you should be prepared to spend $30,000 to $60,000 in one-time fees for all the equipment and installation of an on-premises system. There are also some smaller monthly fees with on-premises phone systems. To connect to a dial tone, on-premises VoIP phone service users have to pay for SIP trunking or PRI circuits. Depending on your call volume, this could be several hundred or several thousand dollars per month. Another expense users of either type of system could incur is toll-free numbers. While some systems include toll-free numbers in the standard cost, they usually only offer a set number of minutes per month. Businesses that go over that number pay a per-minute fee for their toll-free numbers. Negotiation. When you're running a business, every penny counts. You want to make sure you aren't overpaying for the services you use. Whether you go with an on-premises or cloud-hosted system, follow these tips to get the best deal possible:   With cloud-hosted systems, there often isn't a lot of room for negotiation. Most cloud services have set prices that depend on the features you need and how many employees you have. However, you can ask a few questions to see if there is any wiggle room in the price. Since these are monthly services, your best chance at getting a discount is committing to the company for a long period. You should see if there are any discounts for signing long-term contracts or paying for a year in advance, instead of in monthly installments. Another potentially money-saving option for a cloud-hosted system is to start with a new service near the end of a quarter. Some representatives we spoke to indicated that there is more room for discounts at the end of March, June, September and December.  There is often more room for negotiation with an on-premises system. These are systems that are built for you, so, depending on how much you are spending, vendors may be willing to add some features for free to ensure they land your business. You should also always ask if they can lower the cost of installation for you, and if they'll lower the user-licensing fees if you commit to expanding your service in the future.  An area you can negotiate with both types of systems is the phones. Many providers offer a lot of phone options and are willing to give you upgraded phones depending on the service you choose and the length of time you commit to. Also, they often run specials that include phones for free. See what kind of phones they are offering and whether they would be willing to upgrade them if you commit to the service.  Regardless of the type of system you choose, it is always important to shop around and get several quotes. Even if the first one you investigate is the one you definitely want, researching other service providers could help you get a lower price when you do commit. If the system you like best isn't the cheapest, ask the vendor if they're willing to match the lower price. If you tell them that another system you really like is giving you a better deal, they may lower their prices to get you as a customer.  When you commit to a business phone system provider, it will likely require you to sign a contract. It is imperative that you read all the details carefully before signing it. Make sure the terms of the contract are what you negotiated and that there are no hidden fees.  You should also ask what taxes or surcharges will be added on top of your monthly service (as well as the estimated cost of those charges). It's important to know what your full bill will be before agreeing to the deal – not just what the service charges are. The last thing you want is to open up your first month's bill and find it is significantly higher than you anticipated. Not only does that negatively impact your budget, but you also start off on the wrong foot with your vendor.  You should also know what you are in for should you cancel your service or change providers. Are there cancellation fees? Do you have to provide advance notice? Can you take your local and toll-free phone numbers with you if you switch to a different service? These are questions you want answered before you agree to a contract. Buying Guide. Types of Phone Systems. The process of choosing a business phone system requires you to answer a couple of questions. First, what type of phone connection do you want – landline, VoIP or virtual? Second, how do you want to host the system – on your business premises or in the cloud?  All business phone systems today, regardless of type, are PBX systems. The PBX equipment is what allows these systems to provide all of their features and tools, such as multiple extensions, voicemail, and call recording. However, the type of system you choose affects where that PBX equipment is physically located.  With on-premises systems, your IT staff needs to install and maintain PBX equipment. Conversely, cloud-hosted solutions require very little IT resources, since all of the PBX equipment is housed and maintained by the phone system provider. With the cloud-hosted option, your IT team can focus more on managing the system's features rather than the infrastructure.  Read a breakdown of each type of phone system. Traditional Landline  . Traditionally, businesses used analog landline telephone systems. These systems were connected to the public switched telephone network and ran on the telephone company's copper wiring.  While these multiline phone systems were extremely reliable, they required equipment that was expensive to install and maintain. Besides the copper wiring that had to run through the business facilities, landline systems required costly PBX equipment. The PBX is what is used to switch calls between the business and the telephone network. It's also necessary for various calling features, such as voicemail, conference calling and automated attendants. All of this PBX equipment (and the other hardware necessary to run the phone system) would be housed onsite at the business, typically in a server room or closet.  Today, analog multiline landline phone systems are becoming obsolete. Telephone companies are no longer developing new analog systems or providing updates to the systems they used to offer. Finding IT professionals with the skills to keep these systems running is increasingly difficult. Telephone companies have largely shifted their attention to VoIP technology.  Some landline systems now use a mix of landline and VoIP technology. There might a traditional landline connection to a business, but instead of having traditional wiring throughout the building, the business uses an internet connection to tap into that outside landline.  Very few new businesses are choosing landline phone service. Because support for these systems is diminishing, they are best suited for a business with an in-house IT team that is skilled in this technology and can handle all the maintenance and upgrades. However, landline systems are the only option for businesses in communities with no high-speed internet access. VoIP . Nearly all new business phone systems use VoIP. Instead of running on copper wiring like landline systems do, VoIP systems run on a high-speed internet connection. It's the same connection most businesses already use to get online. When you make a phone call with VoIP, your voice is instantly converted into a data packet that moves through the internet like an email or shared image would. Tapping into an existing data connection saves you the trouble and expense of installing and maintaining phone lines throughout your offices or stores.  VoIP systems also work in conjunction with cheaper and less bulky PBX equipment. This allows small businesses to access phone features they previously couldn't afford, like auto-attendants, conference calling and call recording. Similar to how a landline system works, the VoIP provider allows you to choose a phone number with a local area code, a toll-free number or both.  VoIP systems easily integrate with computers, which lets employees make calls from their own devices and have voicemails sent directly to their email, among other things. It can also be beneficial for businesses using CRM programs, because you can use the systems in tandem. Ease of use and scalability are a big benefit of VoIP phone systems. Most VoIP systems can be managed from an online portal. By logging in to the system, administrators can assign phone numbers or extensions and turn various features on and off.  VoIP providers make it easy to add new users. Administrators can quickly log in to the portal to add new lines. This simplifies the process of setting up new employees with their own phone lines.  When VoIP was first introduced, call quality was a concern. Many people felt calls sounded staticky; others had problems with calls dropping off. As the technology has improved, so has the call quality. In fact, the difference between VoIP and landline call quality is now so insignificant that most landline callers have no idea when they are speaking to someone using VoIP.  Soon, nearly all U.S. phone users will use VoIP. The only businesses that can't take advantage of VoIP phone systems are those in communities without access to high-speed internet service or with unreliable internet service.  A huge factor when you're choosing a phone system for your business is how you want the PBX equipment hosted. The choice is generally between cloud and on-premises hosting, though some phone providers offer a hybrid option.  On-Premises VoIP. With an on-premises system, the PBX equipment is installed inside your business. Your IT team is responsible for securing it, keeping it up and running, and upgrading it when necessary. Hosting your phone system on your business premises gives you the ability to keep a few traditional landlines working alongside SIP-trunked VoIP lines.  Similar to landline systems, on-premises VoIP systems have all the equipment installed and housed onsite at the client business. The hardware is typically stored in the business's server closet.  With this option, you have total control of your system. You aren't relying on anyone else to make sure it is running, and you can configure it to your exact specifications. However, this also means your own IT staff has to handle all repairs and upgrades. On-premises systems need to be professionally installed, and you will need SIP trunking or PRI circuits to connect a dial tone to the system.  One benefit of this hosting method is tighter security. On-premises systems don't have the same security concerns as cloud-hosted solutions, since all your data is stored within your business. You can configure your firewalls exactly the way you want to protect your phone system from any type of intrusion. This makes on-premises hosting the best option for businesses that have highly sensitive phone data and can't entrust it to cloud-based phone providers.   Other businesses well suited for on-premises phone systems are large corporations that can afford the upfront costs and businesses that want a system they can customize extensively.  Cloud-Hosted VoIP . Cloud-hosted phone systems are increasingly popular among small businesses. With this type of system, the equipment is housed in the cloud by your service provider, which handles all maintenance and upgrades. The only equipment you need is the phones themselves.  Most cloud systems are essentially plug-and-play. Once you activate your service and receive your phones, you can plug them into any Ethernet port, then make and receive calls with them.  The downside to cloud-based solutions is that you're at the mercy of the provider to keep your service up and running. To ensure this, most of the top vendors have several redundancies built into their systems. For instance, they have multiple data centers so that if one goes down, the data can be transferred seamlessly to another center to ensure the continuation of your business's communications service.  One important consideration in a cloud-hosted system is bandwidth. Consult your business's internet service provider about the bandwidth required to support a new phone service. Most of the cloud providers we considered required just short of 100 Kbps per phone call for the best quality. You'll also want to estimate internet needs for other equipment, such as computers, servers and Wi-Fi-connected devices.  Cloud-based VoIP systems are ideal for small businesses: They have few upfront costs, the consistent monthly charges fit easily into a budget, and they don't require trained IT experts to keep them running. You can add new users and features through a convenient online portal, and cloud-based options also easily support multiple locations.  Nearly all of the providers we examined have an uptime of at least 99.99%. That means their systems are down for just a few minutes each year. It's still best to install backup equipment that can reroute your business calls during power or internet outages, though. Virtual Phone System . Virtual phone systems differ from regular office phone systems in that, when someone calls your business phone line, they aren't necessarily calling a dedicated number to a phone inside your office. Instead, they are calling a virtual phone number that routes calls to you (or your employees) wherever you are.  Virtual phone systems are essentially extensive call-forwarding systems. Your business has a main number, with each employee receiving their own extension. Instead of transferring customers to an employee's office phone, the virtual system transfers calls to their mobile and home phones. Employees control the numbers their business calls go to and the order in which those numbers are rung.  Virtual PBX systems offer other valuable features, including automated attendants, voicemail, voicemail-to-email, music on hold, call forwarding and online faxing.  These systems are ideal for businesses that don't need a full-fledged phone system. This could include solopreneurs who work out of their homes and don't want to give out their personal phone numbers to clients, and small businesses with a remote workforce. This service allows them to present a professional image at a fraction of the cost of complete phone systems.  Desktop Phones . Once you decide which type of phone system you want, you need to choose the actual phones. (This doesn't apply to virtual systems, of course.)  Most business phone services are compatible with a variety of IP phones and offer adapters so analog phones can connect to their systems. It's likely that you can continue using the phones your company already owns.  IP phones come in various styles. There are cordless phones and conference room phones as well as traditional corded options. The phones can cost anywhere from $50 to $1,000 each. The per-phone analog adapter can cost up to $60, and a traditional fax-machine adapter costs $100 to $150. If you don't want to buy the phones outright, some providers let you rent phones for a monthly fee.  The benefit of buying IP phones from your phone system provider is that they come completely configured and ready to be used once you plug them in. If you buy phones from an outside source, your IT team will need to configure the phones to work with the system you are using.  If you can afford it, it makes sense to upgrade your phones. If you can't afford new phones, carefully consider how much the workaround will cost your company in the long term. Phone System Features. Today's business phone systems are filled with valuable features and tools. The number of features varies by VoIP provider. Some offer a couple dozen features; others offer over 100.  Calling Features . These are some of the calling features business phone systems offer: Unlimited calling: Most of today's VoIP phone systems allow an unlimited number of calls – both incoming and outgoing. This usually only applies to domestic calls and calls using local phone numbers, though. Many providers have extra charges and restrictions for toll-free calling.  Voicemail: Each employee has access to their own voicemail. Most systems allow you to check your voicemail from anywhere. Voicemail-to-email: When you get a voicemail, the system sends you an email with your message as an audio attachment. Caller ID: You can see the number of the person calling you. Speed dial: Instead of dialing an entire number, you can push just a couple of buttons to connect to the numbers you call most. Personal directories: A personal directory is an easy way to manage your contacts. It gives you access to your contacts' phone numbers whenever you need them. Do Not Disturb: When working on a big project or important task, you can put your phone in this mode to ensure you aren't interrupted. Your phone will not ring, and all callers are sent directly to voicemail. Automated attendant: An auto-attendant automatically answers calls to your business, plays a greeting, and directs the caller to the person or department they are trying to reach. On-hold music: You can choose the music callers hear while they wait on hold. Paging: You can use your phone to send a message to everyone. This is similar to a traditional intercom system. Presence: This shows employees whether their peers are on a call or available to chat. Call reports: This feature provides analytics on your company's phone usage. You can often break down usage statistics by employee, department, etc. Online management: All VoIP systems can be managed in an online portal. From the portal, you and the other administrators can add users, set phone numbers, review call reports, create ring groups and see monthly statements. Employees can also access the portal to check their voicemail, see a company directory and set their call-forwarding routes. Call forwarding: Your office phone can automatically forward calls to another number, such as your cell phone when you're out of the office. Call recording: Most systems give you the ability to record your calls. Call queues: This tool is typically used in call center settings. It allows callers to be put in line so their call can be answered when operators become available. Extension dialing: Employees can use this to dial a co-worker by their extension instead of their entire phone number. Ring groups: You can create ring groups for employees who answer calls from the same set of customers. For example, the customer service team might have its own ring group. When a caller asks to speak to a customer service representative, the entire group is notified. Directory assistance: This allows callers to access a company directory to help them reach the employee they are looking for. Call transfer: Employees can quickly transfer calls to their colleagues. Speakerphone: Many IP phones include a speakerphone option that allows you to speak to a caller without using the phone's handset. Unified Communications System Features . In addition to all of the calling features today's phone systems offer, some providers offer unified communications systems. Besides phone service, unified communications systems include conference calling, video and web conferencing, online faxing, and text and instant messaging.  Conference calling: Most phone systems include a conference bridge that allows each user to host their own conference call with up to several dozen participants. If the system you choose doesn't have a conference bridge that supports as many callers as you need, you may need a separate conference call service.  Video conferencing: Video conferencing allows users to host online meetings from their computers or from rooms with video conferencing equipment. These conferences allow you to share your screen with participants. Instant messaging: Many systems give employees the opportunity to instant-message each other. This is an easy way for co-workers to communicate without leaving their desks or all being in the same place. Texting: Some systems allow you to send SMS messages from your business phone number. Internet faxing: Instead of hooking up a traditional fax machine, you can send faxes from your computer with this feature.  Mobile Apps . Mobility is another important aspect of today's business phone and unified communications systems. Most systems offer an app for iOS and Android mobile devices that let employees tap into their business phone lines wherever they are.  The biggest benefit of a mobile app is that you and your employees can make and receive calls using your business phone line wherever you are. This gives you the freedom to leave the office, even if you are expecting an important call. When out of the office, you can also make a call from your business phone number by using the app. This allows you to keep your personal number private without using multiple cell phones.  The mobile app also lets you review your call history, check and manage your voicemail, IM your colleagues, start one-on-one video calls, and view your online faxes. Frequently Asked Questions . WHY AND WHEN DO YOU NEED BUSINESS PHONE SERVICE? Whichever type you choose, every business needs a phone system. At the very least, a business phone system allows you to present a professional image to those you work with. Having customers or clients reach you on your personal phone line might be practical in some instances, but it doesn't allow you to present that image most businesses are striving for.  Even if you don't want to spend the money or need office phones, you can still use a virtual phone system to project a professional appearance. This service directs calls to your mobile phone while still giving you access to key features like automated attendants and voicemail transcripts.  As your business grows, so will your communication needs. A unified communications system can meet these needs. Not only will your employees have their own business lines, which they can access from anywhere with a mobile app, but they can also take advantage of other communication tools, like video conferencing.  All things considered, your business, regardless of its size and whether you operate out of an office or your own home, would do well to invest in some type of business phone system.  HOW LONG DOES A BUSINESS PHONE SYSTEM LAST? How long a business phone system lasts depends on the type you use. In the case of a cloud-hosted system, however, how long it lasts isn't really a concern; cloud providers handle all of the maintenance and upgrades. All of that key equipment is stored on the provider's end, so they can work on it at any time without interrupting your services.  On-premises systems are different. Since the equipment for these systems is housed on your own servers, it has a shorter life span. If you have an IT team to maintain this equipment properly, you can expect it to last five to eight years. HOW DO BUSINESS PHONE SYSTEMS WORK? The exact way a business phone system works varies by type (landline, cloud or virtual), but the general principal is the same for each. Business phone systems provide ways for your customers and clients to reach you by telephone, and vice versa.  Each user of a business phone system has either a dedicated phone number or an extension. When someone calls that number, their office phone, or any other phone they are having their calls forwarded to (such as their cell phone), will ring.  Business phone systems use PBX equipment to provide many features and tools that expand the system's functionality. These features include an automated attendant that answers calls to your business and then routes those calls to the appropriate person. The PBX equipment also allows for tools like voicemail, caller ID, conference calling, instant messaging and call recording.  HOW MUCH DOES A BUSINESS LANDLINE COST? . The cost of just one business landline can run $50 to $100 per line. Businesses typically require more than just one line, though, and they want PBX equipment as well as the added features that business phone systems include.  In all, businesses can expect to pay several hundred to several thousand dollars for a landline system. However, most landlines are becoming obsolete. Phone system providers are investing resources into the continued development of VoIP phone systems. Because of this, no new technology is being developed for landline phone systems, and the number of technicians who can maintain and service these systems is declining. WHAT IS A UNIFIED COMMUNICATIONS SYSTEM? . A unified communications system is a service that gives businesses all of the communication tools they want to use in one platform. Besides phone service, unified communications systems include conference calling, video and web conferencing, online faxing, instant messaging, and text messaging.  Many providers now offer these complete systems rather than simple phone systems. Having all these tools in one platform can not only save your business hundreds (if not thousands) of dollars a month, but also boost your employees' productivity and make things easier on them. Instead of toggling between different services to access each tool, employees can just log in to their unified communications portal and tap into all their communication apps from the same place.  WHAT IS A FOUR-LINE PHONE SYSTEM? . A four-line phone system is designed for very small businesses and provides phone service for up to four users. Four-line systems typically don't include the wide range of features that VoIP business phone systems do.  WHAT QUALITIES SHOULD YOUR BUSINESS PHONE SYSTEM HAVE? You should consider several factors when choosing a business phone system. First and foremost, it should support all of your employees. Most systems today allow you to add lines easily and can accommodate hundreds, if not thousands, of users. Some providers require a minimum number of users, though, which very small businesses can't always meet, so make sure the system you want can support your needs.  The second factor to consider is whether it offers all the tools your employees need. Besides the traditional calling features, does it offer video conferencing, conference calling, text messaging or any other communication methods you want? You may want to look for a provider that allows you to mix and match service plans. This gives you the flexibility to ensure each employee has the tools they need without paying for enhanced plans for employees that don't need every feature.  Price should also be a consideration, of course. With so many options on the market, you should be able to find a service that fits in your budget. In addition to the per-user cost, you should get a true sense of what your monthly bill will be once all the fees and taxes have been included. The final quality you need to consider when choosing a business phone system provider is strong customer support. In an ideal world, the system would always work perfectly, but that is rarely the case with any piece of technology. Make sure the provider you choose offers the support options you want, such as 24/7 phone support, live chat operators or helpful online guides. WHAT ARE THE DIFFERENCES BETWEEN PHONE SYSTEMS FOR LARGE BUSINESSES AND PHONE SYSTEMS FOR SMALL BUSINESSES? While there used to be big differences between phone systems for large and small businesses, all sizes of businesses now have access to the same types of solutions.  Before cloud-hosted PBX systems became an option, only larger businesses typically had the ability to use sophisticated phone systems with tons of features and tools. The on-premises PBX equipment necessary to power those features was so expensive to buy and maintain that only large businesses could afford it. That left small businesses with simpler options that didn't have the bells and whistles that their larger counterparts could enjoy.  Cloud-hosted business phone systems have leveled the playing field. Instead of paying thousands of dollars for PBX equipment, small businesses can now tap into the same features for a fraction of the cost. Cloud-hosted systems provide all the features and tools for a much smaller monthly fee. In addition, since the equipment is housed in the cloud, there is nothing to maintain or upgrade.  The cloud has given small businesses the chance to use phone systems that they never could have before. They can access features like auto-attendants, on-hold music, call recording, voicemail-to-email, and video conferencing, which only larger businesses could afford previously. Cloud-hosted VoIP phone systems give every business the means to present a professional image, regardless of size. WHAT DO YOU NEED TO SET UP A VOIP PHONE SYSTEM? VoIP business phone systems run on the same connection your company uses to get online, so the first thing you need is a strong internet connection. For the system to run smoothly, you need enough bandwidth to support your call volume and the rest of your online needs. You also need to set your router to prioritize voice calls over other online use. If you use a cloud-hosted system, the only other supplies you need are the phones, since all of the PBX equipment is hosted in the cloud. The PBX equipment is what provides all of the phone system's functionality. If you are operating an on-premises VoIP phone system, you will need all of the PBX equipment to be hosted inside your business facilities. This type of equipment typically needs professional installation. Most of today's systems are compatible with IP phones and analog phones. However, if you use analog phones, you will need a special adapter to connect them to your system. WHAT IS THE DIFFERENCE BETWEEN VOIP AND PBX? VoIP is the type of connection used to run the phone system. With a VoIP system, calls are made and received over an internet connection. Traditional landline systems relied on copper wiring to provide those functions. PBX (private branch exchange) is the equipment that provides the features and tools of the phone system. Both VoIP and landline systems rely on PBX equipment. The difference is that some VoIP systems are housed in the cloud, which means you don't need to install PBX equipment within your business location. On-premises VoIP systems and traditional landline systems use PBX equipment that is installed and stored inside your business, most often in the server room. Community Expert Insight. We spoke to unified communication and business phone system users to find out which systems they found most valuable and what they liked about them.  Ian Kelly, vice president of operations for NuLeaf Naturals, said they had been a longtime user of Ooma, and were pleased with the service, but eventually switched when their needs became more advanced. It was then that they decided a switch to 8x8 would be in their best interest.  "Ooma was very simple and a great option for us until we decided to upgrade our needs," Kelly told business.com. "The main reason for the switch was the video conferencing feature which was lacking in Ooma."  Pricing also came into play. Kelly said as a small business, affordability is a critical factor.  "8x8 had an express plan, which was cheaper than what we were paying for [with] Ooma," Kelly said. "That was the deal-breaker."  Similarly to Kelly, Will Ward, CEO of Assistive Listening HQ, said as his company grew, so did his communication needs. Originally, they had been using Grasshopper. He said they liked it because was the most hassle-free installation, no equipment was needed, and it was available in a monthly subscription.  However, Ward said they came to conclusion that they needed to have dedicated equipment inside their office. When using their mobile phones, people got distracted," Ward said of the virtual service Grasshopper provided. "So, we switched to Ooma, and it was a great decision. The installation was very simple, and they even gave unlimited calling."  Tyler Roark, president of Kentucky Printing Richmond, said his company was operating from two locations. One was using a simple home wireless phone, while the other was using a 30-year-old system that had very limited functionality. It had no answering system, caller ID or voicemail. It really only allowed employees to put callers on hold and transfer to other phones within the building.  When that system died, Roark ran the numbers and determined the capital outlay required to replace the system wasn't worth the investment.  "We ended up settling on a Voice over IP system by Intermedia with Yealink T465 phones," Roark said. "It was going to cause our monthly expenses to go up a little but had very little expense in terms of initial setup."  After getting the system up and running, Roark said they uncovered a number of advantages they hadn't foreseen. One big advantage was that his company could use one employee to answer and route calls for both locations.  "This has allowed us to free up time from having to deal with as many spam calls and gives us a more consistent presentation," Roark said.  Another benefit is that the system can connect with each employee's mobile phone.  "So we aren't necessarily tethered to our desks anymore," Roark said. While cost is always a major consideration, Roark said there is another key factor businesses should consider when looking at a new unified communications system.  "Next to [cost], and perhaps more important than that, you really have to consider how the system will impact the overall systems within your business," he said. Methodology. To determine the best business phone systems, we started with more than 70 providers. Next, we separated all the vendors that had a good online reputation, including services that consistently rank high on other review websites.  We also, at periodic intervals, queried business owners to see which services they use. If multiple business owners raved about a particular vendor, we added that service to the list of contenders.  We then visited each company's website. If a company stood out to us, we added them to the list of contenders. We also eliminated most companies that only serve businesses in their local regions.  We ultimately narrowed down our pool to 8x8, Avaya, Cisco, Dialpad, GoToConnect, Grasshopper, Mitel, Net2Phone, Nextiva, OnSIP, Ooma Office, Phone.com, RingCentral, Vonage, Windstream and Zoom.  We researched each of these finalists by investigating their services, watching tutorials and how-to videos, and reading user comments. We contacted each company, posing as business owners to gauge the support it offers its potential customers. In all, we analyzed each system based on the following factors:  Deployment options   Level of service Reliability Customer service Calling features Collaboration tools Mobility options Cost Better Business Bureau accreditation, ratings and complaints Chad Brooksbusiness.com StaffChad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and business.com for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post, CNBC.com, FoxBusiness.com, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.Image Credit: scyther5 / Getty ImagesBack to TopBack to Top
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Result 22
Title8 Best Business Phone Services in 2022 (VoIP) - Single Grain
Urlhttps://www.singlegrain.com/resources/best-business-phone-services/
DescriptionWe reviewed the best business phone services in 2021—especially for remote teams. Here are your best options at a glance
Date
Organic Position21
H18 Best Business Phone Services in 2022
H2Best Overall Option: Nextiva
Best Budget Option: Phone.com
Best Freelancer and Solopreneur Option: Grasshopper
8 Best Business Phone Services
How to Evaluate VoIP Business Phone Services on Your Own
H31) Nextiva
2) RingCentral
3) Vonage
4) 1-VoIP
5) GoToConnect (formerly Jive)
6) Grasshopper
7) Ooma
8) Phone.com
✔️ How large is my business?
✔️ How much phone time do you anticipate?
✔️ What’s my budget?
✔️ What features are absolutely essential?
H2WithAnchorsBest Overall Option: Nextiva
Best Budget Option: Phone.com
Best Freelancer and Solopreneur Option: Grasshopper
8 Best Business Phone Services
How to Evaluate VoIP Business Phone Services on Your Own
Body8 Best Business Phone Services in 2022 Eric SiuIn this guide, we’re going to go through eight of the best VoIP business phone services. We’ll let you know how much they cost, what features they come with, what makes them great, and what makes them not so great.Best Overall Option: Nextiva. Nextiva is a giant in the VoIP industry, and if you’ve heard of it, you’re probably not surprised to see it making our top slot. Nextiva offers a high-end VoIP experience with a robust and reliable network, some great features, and a very affordable price to boot.Nextiva was rated the number one business phone service provider in 2022 by US News and World Report, and 94% of Nextiva customers said they were satisfied with their experience. Customer satisfaction rates like that are almost unheard of!When looking through Nextiva’s options, you get the feeling that the company has thought of everything. Plans come with desktop and conference room phones, making it one of the few VoIP services that include hardware.Plus, Nextiva has a whole suite of video conferencing tools too, making it a fantastic all-around communication package.Best Budget Option: Phone.com. If your priority is keeping costs low, Phone.com is worth your careful consideration. This company is able to keep its services affordable by offering flexible plans and, unlike the other services we looked at, they offer two types of plans: pay-per-minute plans and unlimited plans.This allows businesses that don’t use their phones very often to save some money by shelling out for a pay-per-minute plan, while businesses whose employees have their elbows permanently bent in a ninety-degree angle can opt to pay more for unlimited minutes.In short, Phone.com doesn’t force you to pay for more than you need. With plans starting at just $9.99/month, it’s one of the cheapest providers around. But of course, it still packs a punch with features like premium hold music and call analytics, depending on what plan you sign up for.Best Freelancer and Solopreneur Option: Grasshopper. Not every business needs a desktop phone and dozens of extensions. Freelancers and solopreneurs sometimes need a business phone service just like any other company does, even if their needs are slightly different.Grasshopper caters precisely to this demographic. Unlike many of the other services on this list, this company doesn’t focus on desktop phones. Instead, it provides a mobile app that makes it easier to run your business from your smartphone which, for many solopreneurs, also happens to be your personal phone.For example, if you miss a call, you can have Grasshopper send an automatic text to follow up so that you don’t lose the client to someone else. Or, if you find yourself getting caught off guard picking up business calls when you’re in personal mode, you can ask Grasshopper to alert you when a call is business-related so you can move to a quiet area and prepare yourself to make a great impression.Unfortunately, Grasshopper is a bit on the pricey side, especially considering that it doesn’t come with any hardware. Still, if you’re a solopreneur or freelancer, this is one business phone system that’s definitely worth looking into.8 Best Business Phone Services. Before we go any further, here’s a quick overview of our full list:1) Nextiva. Nextiva Highlights: * Website * Pricing: Starts at $21.95/user/month * Best for: EnterprisesOut of all the providers we’ve looked at, Nextiva provides one of the most robust and reliable networks around and is a leader in the VoIP business phone space: They have connected over 1 billion calls, were rated the #1 business phone service in 2022 by US News and World Report, 94% of the businesses that have used Nextiva said they are satisfied with their service, and 90% of their customers say they’d recommend it to others.So what makes Nextiva such a popular service? It offers enterprise business phone service at a very affordable price. Plus, it has great features, comes with the hardware you need, and has a very reliable network.When you sign up with Nextiva, you’ll get:Desk phonesConference room phonesApps to manage your phone, text and email communicationsA mobile appIntegrations with CRMs like Salesforce and HubSpotNextiva offers three plans, the price of which depends on the number of users and the features provided. Here are the plans and some of their features:Essential:Starts at $21.95/user/month (discounts available for annual subscriptions)Unlimited calling within the U.S. and Canada1,000 toll-free minutesUnlimited audio conferencing for up to 4 participantsGoogle and Outlook integrationsProfessional:Starts at $24.95/user/month (discounts available for annual subscriptions)Unlimited business SMS2,500 toll-free minutesUnlimited audio conference calls for up to 40 participantsUnlimited video conferencingTeam messagingCall recordingEnterprise: Starts at $31.95/user/month (discounts available for annual subscriptions)10,000 toll-free minutesUnlimited audio conference calls with unlimited participantsCall recordingAudio and video screen sharingZendesk, HubSpot, Salesforce, and ServiceNow integrationsVoicemail transcriptionsEach of these plans builds on the last, so if something is in the Essential plan, it will also be included in the Professional.2) RingCentral. RingCentral Highlights: * Website * Pricing: Starts at $19.99/user/month * Best for: Small-to-medium businesses (SMBs)RingCentral is no small fry in the VoIP space. Touting over 2 million users, it’s clear that the company is doing something right.While there’s a lot to like about RingCentral, one of its best points is that it has quite a few different plans available. Simply put, that means that users have options and won’t be pigeonholed into having to decide between plans that have either far too much or far too little. Plus, plans can be customized to include additional features like vanity numbers and international toll-free calling à la carte.RingCentral offers four different plans, each building on the former:Essentials:Starts at $19.99/user/monthMaximum of 20 usersProvides 100 toll-free minutes/monthUnlimited domestic calls (U.S. and Canada)StandardStarts at $24.99/user/monthNo users maximumProvides 1,000 toll-free minutes/monthUnlimited audio and video meetings (maximum of 4 video participants)Unlimited internet faxOn-demand call recordingPremiumStarts at $34.99/user/monthNo user maximumProvides 2,500 toll-free minutes/monthVideo conference participant limit increased to 100Integrates with Salesforce and ZenDeskAutomatic call recordingUltimateStarts at $49.99/user/monthNo user maximumProvides 10,000 toll-free minutes/monthVideo conference participant limit increase to 200Automatic call recordingAnd no matter which plan you choose, you’ll have access to some features like:Unlimited SMSiOS and Android appsHD voice24/7 customer supportCall log reportsFor most users, the deciding factors will be the number of toll-free minutes you get each month and how many people you can have on a video meeting at the same time. If you’re planning to use your VoIP very rarely, the Essentials plan should serve you well. But if you’re looking to use RingCentral for enterprise applications, you’ll need to go with one of the higher plans.Overall, RingCentral provides a reliable VoIP service that can be tailored to each business’s needs.3) Vonage. Vonage Highlights: * Website * Pricing: Starts at $19.99/month/line (bulk discounts available) * Best for: Businesses that want a longstanding serviceIf you watched TV at all during the early 2000s, then Vonage may stir up some feelings of nostalgia for you. Back then, they were perhaps the best-known internet phone provider, thanks to its quirky commercials. But although the company was focused on residential VoIP in its heyday, they have since pivoted to concentrate on the more lucrative business phone market.Vonage offers three different plans, each of which has different prices depending on the number of lines you choose:MobileOnly allows calls to and from mobile devices and laptops or desktop computersDesigned for remote teams and businesses that don’t require desk phonesPricing:1-4 lines: $19.99/month/line5-19 lines: $17.99/month/line20+ lines: $14.99/month/linePremiumAllows calls from all types of devices, including traditional phonesDesigned for businesses with traditional office environmentsPricing:1-4 lines: $29.99/month/line5-19 lines: $27.99/month/line20+ lines: $24.99/month/lineAdvancedIncludes additional features like visual voicemail and call groupsProvides a dedicated team for set up and onboardingPricing:1-4 lines: $39.99/month/line5-19 lines: $37.99/month/line20+ lines: $34.99/month/lineBut Vonage’s plans are much more flexible than this list would have you believe. They offer a smorgasbord of add-on features to choose from, including visual voicemail, call recording and toll-free numbers.Plus, they make it easy to purchase the hardware you need by providing you with a large selection of phones that have been tested for compatibility with Vonage. However, if you already have the hardware in place, they will work with you to make sure you can get your current setup working with their service.You may also like:7 Ways to Adjust Your SEO Strategy in Uncertain TimesThese 75+ Tech Companies Are Giving Away Free Tools to Support Businesses During COVID-19How to Determine a Marketing Budget for Your Brand in 20224) 1-VoIP. 1-VoIP Highlights: * Website * Pricing: Starts at $14.97/extension/month * Best for: Businesses that want pay-as-you-go options1-VoIP is the most flexible VoIP service on this list, and it’s pretty cheap to boot, with a starting price of $14.97/extension/month.Unlike many of the other providers on this list, 1-VoIP offers a “pay as you go” or “metered” option for phone service. Instead of paying a flat monthly fee for more minutes, you can opt to pay $0.02/minute in addition to the base $14.97/extension/month price. This works out pretty well as long as you keep your usage to 200 minutes per month or less (after this point, you’d do better upgrading to a higher plan).1-VoIP offers three different plans:Metered:Starts at $14.97/extension/monthPay for what you use at a rate of $0.02/minuteCorporateStarts at $19.97/extension/monthBetter deal if you use more than 200 minutes per monthProfessionalStarts at $24.97/extension/monthIncludes hardware costsNo matter which you choose, every 1-VoIP plan comes with the same standard features. And that’s great considering there are over 40 of them. They include:Configurable caller IDDigital queuesCustom hold musicVoicemailUnfortunately, 1-VoIP doesn’t have a mobile app, but you can use ZoiPer Softphone (a third-party app) to get all the same features (picking up and making calls, etc.) that you would have if 1-VoIP did have a mobile app.Overall, 1-VoIP is a very good choice for businesses that need flexibility or aren’t sure how much they’ll be using their phone. According to its site, they have some of the highest customer ratings in the VoIP space, so if they’re to be believed, that’s a very good sign that you’ll likely have a good experience with their service.5) GoToConnect (formerly Jive). GoToConnect Highlights: * Website * Pricing: Starts at $29.95/user/month (bulk discounts available) * Best for: Businesses that also want video conferencingGoToConnect is a new offering that combines GoToMeeting’s audio and video conferencing capabilities with Jive’s VoIP phone service. The result is a one-stop communication package that provides everything most businesses will need to communicate effectively. It’s also entirely cloud-based, which may make it easier to maintain your hardware.Overall, GoToConnect strives to be all-inclusive. Unlike other providers that price their services based on the features you select, GoToConnect bases its pricing entirely on how many users you’ll have. GoToConnect’s prices are:1-4 users: $29.95/user/month5-9 users: $25.95/user/month10-24 users: $23.95/user/month25-49 users: $21.95/user/month50+ users: $19.95/user/monthAs you can see, the more users you add, the less you'll pay.And GoToConnect offers all the same features regardless of how many users you have. There are over 80 features, so there’s no doubt that this is one of the most complete packages on the market.Some of GoToConnect’s features include:Call routingCaller IDCustom hold musicInternational callingWait time announcementsGoToConnect also stands out from the competition by offering features that are specifically designed for call centers, such as pre-call announcements, wait time announcements and unlimited call queues. It’s one of the only companies that seems to be making an active effort to appeal to the needs of call centers.Overall, GoToConnect provides a high-end business phone experience. Compared to other services we’ve covered, it’s a bit on the pricey side, with a starting price that’s double 1-VoIP’s lowest-cost option, for example. That said, if you need a service that’s jam-packed with features, GoToConnect is definitely worth a look.6) Grasshopper. Grasshopper Highlights: * Website * Pricing: Starts at $26/month * Best for: Freelancers and solopreneuersUnlike some of the other options on this list, Grasshopper is a pretty small company with a fairly modest offering. Whereas RingCentral has over 2 million users, Grasshopper has served just 350,000 “happy customers.” However, a small user base can sometimes be a plus: With fewer users, the company can dedicate more time and effort toward each individual.Most of the options we’ve looked at so far are geared towards traditional office setups with desk phones. However, Grasshopper is a better fit for freelancers, solopreneurs and small teams who are planning to use their mobile devices to conduct business. Its main clientele is people who want a separation between their personal and business phones, but still want to use their mobile devices.For example, real estate agents might want to give out their Grasshopper phone number to clients so that they can be easily reached without having to give out their personal number or carry around two phones all the time. It also alerts you when an incoming call is business-related so that you don’t get caught unprepared when you pick up the phone expecting a personal call and quickly realize that it's a potential client.Grasshopper offers two services: Grasshopper and Grasshopper Connect. The main difference between the two is that Grasshopper Connect doesn’t just unify your business phone service; it also lets you view calls, texts and emails from one place.Unfortunately, Grasshopper doesn’t come cheap. With a starting price of $26/month, it’s definitely a bit on the pricey side, especially considering that they don't offer any hardware. Grasshopper’s pricing is as follows:Solo: 1 number, 3 extensions, starting at $26/monthPartner: 3 numbers, 6 extensions, starting at $44/monthSmall Business: 5 numbers, unlimited extensions, starting at $80/monthKeep in mind that with any plan you’ll be treated to some innovative features, like auto-texting, which can automatically send a text to any missed calls to try to prevent them from taking their business elsewhere. Overall, a great business phone system for solopreneurs, freelancers and small businesses.7) Ooma. Ooma Highlights: * Website * Pricing: Starts at $19.99/user/month * Best for: Traditional office environmentsOoma is a well-established VoIP provider with a long track record of customer satisfaction. For the past seven years, PC Magazine voted Ooma the number one business VoIP, and that should be enough to make anyone give it some careful consideration when looking for the best phone service for their business.Ooma markets its offerings as “big business features at small business pricing” — and they’re not lying. Ooma includes:Extension dialingVirtual receptionistsHold musicThe ability to keep your old numberThe ability to use the Ooma mobile to make and receive callsFor all this, Ooma charges $19.99/user/month. This fee stays the same no matter how many users you have, which keeps the pricing simple and free of unwelcome surprises as you grow your business.All this sounds a bit too good to be true and, unfortunately, it is: Ooma doesn’t include the cost of hardware in its standard pricing. When you figure that in, Ooma doesn’t end up being as cheap as it seems. For example, its Business Phone Starter Pack costs $99.99 and comes with one Ooma base station and two wireless extensions, which are compatible with existing analog phones. Other packages that include actual phones are more in the $200 range.That said, it is possible to use Ooma exclusively with the mobile app, which would eliminate the need for hardware. However, if that’s what you’re looking for, you may be able to find better and cheaper options for your needs.Assuming you do go all in with Ooma, you’ll be happy to know that they provide superb customer service. Plus, they are known for having an easy set-up process, so between the ease of use and the helpline, you should be sailing smoothly after the initial financial investment.8) Phone.com. Phone.com Highlights: * Website * Pricing: Starts at $9.99/month * Best for: Budget-conscious businessesPhone.com differentiates itself in three ways:It’s cheapIt’s HIPAA and HITECH compliant, so it’s a natural choice for medical professionals and businessesIt’s the only service on this list that’s capable of dialing 911With plans starting at just $9.99/month, Phone.com is the cheapest VoIP phone service you’ll find. It also provides a good deal of flexibility with its pay-per-minute options.Phone.com divides its pricing into two subgroups: pay-per-minute plans and unlimited plans.The pay-per-minute plans have the following prices and features:Base:$12.99/month ($9.99/month if paid annually)300 minutes/month1 local or toll-free number5,000 SMS messagesOver 40 features, including call queuing and voicemail to emailPlus:$19.99/month ($14.99/month if paid annually)500 minutes/month2 local or toll-free numbers10,000 SMS messagesAdditional features like premium hold music and automated voicemail-to-textPro:$39.99/month ($29.99/month if paid annually)1,000 minutes/month3 local or toll-free numbers20,000 SMS messagesAdditional features like call analytics and 300 call recording minutesThe unlimited plans all have unlimited monthly minutes and unlimited user extensions:Base:$29.99/extension/month ($24.99/extension/month if paid annually)1 local or toll-free number5,000 SMS messagesCall forwardingPlus:$37.99/extension/month ($32.99/extension/month if paid annually)2 local or toll-free numbers10,000 SMS messagesPremium hold musicPro:$59.99/extension/month ($49.99/extension/month)3 local or toll-free numbers20,000 SMS messagesCall analyticsDespite their differences, all of these plans come with the same set of base features, such as:Fax-to-emailCall routingAudio conferencingVoicemail-to-emailDial-by-name directoryAuto attendantAs a whole, Phone.com is best viewed as a very good budget option. A good portion of the testimonials on its site mention that Phone.com is more reasonably priced than other comparable services and, luckily, they don't seem to sacrifice any quality to reach this low price point. Instead, it simply gives users a variety of options to choose from so that they won’t have to pay for more than they need.You may also like: Best Small Business Phone Systems of 202211 Best Video Conferencing Software7 Tested Ways to Use Texting for Your Small BusinessHow to Evaluate VoIP Business Phone Services on Your Own. In this guide, we’ve looked at eight of the best VoIP business phone services, but this list is by no means exhaustive. So if none of these options quite fits the bill, how do you go about evaluating other phone system offerings?You can start by asking yourself these questions:✔️ How large is my business?Business phone systems often design their offerings with a certain type of business in mind, be it a solopreneur, small business or an enterprise. While many services offer different plans for different business sizes, some services are simply better equipped for one type.When looking into VoIP providers, evaluate how their services might fit into your business. Does it provide enough extensions? Is the number of minutes sufficient for your needs?✔️ How much phone time do you anticipate?Business phone services tend to price their plans partially around the number of minutes provided. If you and your employees are constantly picking up the phone, then you’ll likely need a provider that offers unlimited plans. But if making calls is a rarity, you may want to go with a metered or pay-per-minute option.✔️ What’s my budget?It should come as no surprise that staying within budget is essential. Some providers are simply priced more competitively than others, so you’ll have to consider how that fits into the bigger picture. For example, can you afford more features? Or will you be better off with fewer features but a lower price tag?✔️ What features are absolutely essential?Every business has its own unique needs to consider. Some businesses will require phone services that have desktop phones, while others will fare just fine with a mobile app. Make a list of the reasons that you need a business phone service in the first place, and score each option on how well it meets those needs.As with most decisions, there is no one-size-fits-all solution. Business phone services come in many different shapes and sizes, so you’ll need to find the one that fits best into your larger business strategy.Despite the rise of text and email in business communications, nothing really beats the ease of being able to simply dial up a colleague or client, make a personal connection, and talk things out.Although video conferencing is gaining popularity, it's often viewed as more intrusive than phone calls. In fact, phone calls are still the go-to method: A recent BrightLocal survey found that 60% of consumers prefer to contact businesses by phone.Today, voice over internet protocol (VoIP) services offer a low-cost and high-tech alternative to traditional public switched telephone network (PTSN) solutions. In short, VoIP services push your voice through the internet instead of a traditional phone line.More best-of posts:9 Best Web Hosting Providers8 Absolute Best Ecommerce Website BuildersTop 10 Best Email Marketing Services8 Best Business Phone Services in 202231 Best Digital Marketing Campaigns You Can Swipe22 Brands with the Best Content Marketing Campaigns10 Best Marketing Podcasts to Help You Grow Your Business17 Best Paid Media Tools for Marketers Thank you!You’ll be hearing from us very soon. Close Visit SingleGrain.com Get started in 1 minute → Keep goin’! Start my free consultation WAIT! 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Result 23
TitleSmall Business Phone Systems | Broadband & Phones
Urlhttps://broadbandandphones.co.uk/phone-systems/small-business-phone-systems/
DescriptionBrowse the top small business phone systems at Broadband and Phones. Choose a small office phone from phone providers like BT, Gamma VoIP, and Vonage
Date
Organic Position22
H1Small Business Phone Systems
H2The best deals for home and business
Today’s Featured Offers
Small Business Phone Systems
Choosing the Right Small Business Phone System
The Best Small Office Phone Systems
What do you need included?
Price Comparison of Small Office Telephones
H3Useful information on Small Business Phone Systems
BT Phone Systems
Gamma Phone Systems
Vonage Phone Systems
Get started here
More Details
H2WithAnchorsThe best deals for home and business
Today’s Featured Offers
Small Business Phone Systems
Choosing the Right Small Business Phone System
The Best Small Office Phone Systems
What do you need included?
Price Comparison of Small Office Telephones
BodySmall Business Phone Systems You could cut the cost of your cloud phone systems by switching supplier. Filter your results Providers clear Today’s Featured Offers. Searching for today's best deals Useful information on Small Business Phone Systems. Back to top Small Business Phone Systems. Good business phone systems are just as important to small businesses as they are to large firms. While it might be easy to suppose that companies with only a handful of employees could get by these days by using mobile phone systems, that’s simply not practical for any business that is more than a so-called ‘one-man band’. Even if you fall into that category, the chances are that you will miss out on opportunities if you rely solely on your mobile.  The fact remains that any business which does not have a landline number that serves as the main initial point of contact with the firm will lack real credibility. Having a phone number is one of the most basic elements that will mark you out as a serious, bona-fide organisation. Ideally, it will be a memorable number too, so that regular callers can dial it at will from their own landline. Having a landline number will also be particularly important for businesses that serve a particular area, identifying them as a local firm and providing added reassurance to potential customers who will then know that they are not too far away, and much more likely to have a good understanding of their needs. These days, many businesses are operating on more of a hybrid set-up. Existing structures include some staff working in the office (limiting movement and contact with colleagues), and others working at home, both sharing a central number. This number can be contacted by customers, suppliers, partners, and staff. This centralisation is more important than ever as it allows individuals to connect with each other. Back to top Choosing the Right Small Business Phone System. Choosing a phone system that is right for your small business is largely a matter of exercising common sense. But it is important to consider your needs carefully in advance, and to balance these with the cost and commitment you are making. You may well start out with the approach that you just want something that works. Reliability is important, of course, but you do also need to think about what you will want to do with your phone system. If a lot of staff are out of the office, or working from home, you will need a system that allows calls to be diverted to other numbers. You might also want to have the ability use a ‘hunt group’ to ensure that the call is answered a soon as possible. You would also need to be able to transfer calls easily and have a voice mail function. If you have different departments within your business – sales, accounts, service, spare parts, and so on – you may want to have an auto attendant feature as well. You may want the ability to record calls, or a conferencing functionality that will allow several people to participate in a single call. You will need to consider the call plan you will need too. Do you call mainly UK landline numbers or mobiles? Do you have a need to make international calls? There will be mobile packages available to suit different call patterns. In addition, you may want to consider reporting functionality. Some services will allow you to get detailed information on calls made and received. This allows you to monitor and manage how much time staff are spending on calls and, if you wish, allocate costs accurately. Back to top The Best Small Office Phone Systems. There is no question that IP-based phones systems are best-suited to the needs of small offices today. But there are many options, and each provides something slightly different. This is why it’s important to define your needs clearly before you start the selection process – it will make it much easier. Another factor to keep in mind here is your future as well as current needs. How will your business develop and grow over the next two to three years (which is likely to be the duration of a telephony service contract) and how might your requirements change? If you are thinking of moving premises or restructuring the business, how will that impact on your needs. You will want the system and service provider to have the flexibility to change with you. In the end, the best small business phone system for you will be the one that provides a suitable mix of features, flexibility, and affordability. Back to top What do you need included? Many IP-based or ‘hosted’ phone services are offered as a ‘package’ with certain capabilities included, such as unlimited calls to UK landlines or mobiles, and a set of core features that should meet the needs of most businesses. Others can be configured to meet exact needs. The point here is that you do not need to compromise in terms of what you want from your telephony system. There will be one or perhaps more than one option, that ticks all the boxes for you in terms of both your current and future requirements. You just need to make certain that all the core features you have decided you will need are included in the service you select – and that you will have enough flexibility to make changes when you need to in the future. When you come to make your choice, you may be surprised at the variety and the differences between the services that are on offer. While they will all provide the basics – a good voice connection, number portability, call redirection and transfer features and so on, there will be a lot of differences when it comes to call plans and more advanced features. Back to top Price Comparison of Small Office Telephones. The only factor that may compel you to compromise is on cost. But this would be unusual. IP-based phone systems designed for small businesses are very affordable. Indeed, if you are moving away from an old analogue system or service, you will certainly save money by switching to a hosted telephony service. Below we have provided a few outline details of some of the most popular, established, and reliable services that are available. Back to top BT Phone Systems. BT is the best-known name in small business telephony and its Cloud Voice services provide a good range of IP-based options. These typically come with an excellent range of call management features, often with a fast broadband connection and WiFi thrown in. Back to top Gamma Phone Systems. Gamma is a very well-established specialist supplier of business IP phone systems. The company’s Horizon service has a really good reputation for quality and reliability and there are a good range of options available for businesses of all sizes. Back to top Vonage Phone Systems. Vonage is a dedicated supplier of IP services with a strong and growing reputation in the business market. There are options to suit all kinds of companies in the Vonage Business Cloud range, some of which come with advanced options such as call recording and international calling.   Back to top In this article Small Business Phone SystemsChoosing the Right Small Business Phone SystemThe Best Small Office Phone SystemsWhat do you need included?Price Comparison of Small Office TelephonesBT Phone SystemsGamma Phone SystemsVonage Phone Systems × Get started here. To speak to a sales expert call our hotline.Monday-Friday, 9am - 5.30pm. 0333 241 6400. Or, complete the simple form and we'll get back to you right away to discuss your ideal package × More Details.
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Result 24
TitleBest Business Telephone Systems Guide UK (2022) | Market Inspector
Urlhttps://www.market-inspector.co.uk/telephone-systems
DescriptionCompare features & advantages of different telephone systems: from KSU, PBX, VoIP & hybrid. Find the best business phone systems & save up to 50% today!
Date4 Aug 2021
Organic Position23
H1Business Telephone Systems
H2Find the Best Business Telephone Systems
How Much Does It Cost?
Features of a Business Telephone System
Types of Business Telephone Systems
Voice Over Internet Protocol (VoIP)
Key Business Telephone System (KSU)
What Are the Benefits of Key Telephone Systems?
Hybrid Telephone Systems
Find a Telephone System For Your Business
H3Private Branch Exchange System (PBX)
H2WithAnchorsFind the Best Business Telephone Systems
How Much Does It Cost?
Features of a Business Telephone System
Types of Business Telephone Systems
Voice Over Internet Protocol (VoIP)
Key Business Telephone System (KSU)
What Are the Benefits of Key Telephone Systems?
Hybrid Telephone Systems
Find a Telephone System For Your Business
BodyBusiness Telephone Systems Find the Best Business Telephone Systems. A business telephone system is a comprehensive multi-line telephone communication system widely used among organizations seeking better communication flow and efficiency in their operations. Business telephone system suppliers offer different types of systems for the market. Different office telephone systems' prices depend mainly on the choice of features and models. With different offers, both small and large businesses can greatly benefit from a telephone system. Business telephone systems add value, not only by improving internal communication but also by improving communication with customers. Investing in such a system for your company will ensure both internal and external development and a professional image, which will improve the performance of daily activities vital for any business. The main distinction between business telephone systems is that some are analogue, while others rely on the Internet to connect receivers, as opposed to telephone lines, which are called VoIP phone systems. If you wish to have professional assistance and reviews of business telephone systems, just fill in the form and Market Inspector can help you find the perfect solution for your business! We provide you with up to four quotes and match your request to our best suppliers, totally free of charge and non-binding! Office Telephone Internal Telephone PBX Systems How Much Does It Cost? It is important to note that the price of the phones varies depending on the style, capability, and features provided by the device. This brief overview can serve as a good starting point to help you understand the different types of business telephone systems and the benefits your company will enjoy when acquiring a new system. According to your business needs and expectations, it is important to evaluate the different solutions available in the market. Telephone System Type and Cost Type No. of Employees Price Range per Extension (£) KSU-less <10 £19-£350 KSU <40 £199-£800 PBX 40< £599-£1,000 VoIP 40< £99-£3,000 Get Your Free Quotes Now! It only takes 1 minute Typical systems consist of the following elements: Base Unit/System — this is the unit that controls the infrastructure of the whole business telephone system. The cost depends on the number of phone sets, the number of features, and the number of lines that come from the telephone company. Handsets/Desk Sets — these are units that are attached to a wall or sit on a desk. Because these units come in different types and sizes, prices can range from £50-£1,000. Wiring — this is the heart of the whole system. Prices depend on the infrastructure of the building. Installation and Initial Configuration — this is the most time-consuming element when installing systems. The phones have to be installed and configured by a trained technician. Read in This Guide Features of a Business Telephone System Types of Business Telephone Systems Voice Over Internal Protocol (VoIP) Key Business Telephone Systems (KSU) Hybrid Telephone Systems Features of a Business Telephone System. When choosing the right phone system to best suit your company, it is important to remember that each system is different and that various models have certain features that can be included or added to their systems. Since no two businesses function the same way, telephone systems provide a range of different solutions and functions suitable for any office environment. Telephone systems include these common features: Conference calls Call transfers to mobile phones or other local phones Customised on-hold music Voicemail Call waiting Speed dial Types of Business Telephone Systems. Business telephone systems can be classified as either KSU, PBX, or VoIP. For each of the three types there are hosted (cloud) and non-hosted versions, depending on the provider. Here is the list of prices, advantages and disadvantages of each telephone system. Private Branch Exchange System (PBX). A PBX system is a common type of business phone system. It is a much more advanced system than KSU and KSU-less systems. PBX systems use a programmable switching device that allows for the automatic redirection of calls. Even without electricity, it is possible to continue businesses operations for a certain period of time, as PBX telephone systems offer, among other advanced features, an uninterruptible power supply (UPS). PBX is recommended for bigger companies, given the practicality and convenience of the automated system, which can be hosted on premise or by a telephone provider. However, the on premise-based PBX has scalability limitations, as opposed to the hosted PBX. PBX phone system costs are higher than KSU systems and range from around £130 for a system with 2 lines and up to 6 extensions, to £700+ for a system with 16 lines and 64 extensions. Voice Over Internet Protocol (VoIP). Voice over IP (VoIP) is the latest telephone innovation for businesses and the most advanced system because it uses an Internet connection instead of traditional telephone lines. VoIP providers offer this solution as a stand-alone option, or as a hybrid telephone system that is compatible with a PBX system — or even some key telephone systems. They have many advantages over traditional telephone systems, such as better call quality, less maintenance, greater functionality, and better flexibility for communication. One important factor businesses need to consider is to ensure that the Internet connection is able to handle the traffic from the VoIP. VoIP systems need a compatible VoIP phone set device to operate, which is specially designed for this type of system. However, it is also possible to use an analogue telephone adapter to ‘transform’ a traditional phone set into a VoIP one, or otherwise integrate the technology into a business mobile phone. The average price of a single VoIP phone set is around £60. VoIP phone systems don’t have fixed prices since they are fully customisable and prices depend on whether the phones are on-premise or hosted. On average, prices can range from £2,000-£15,000. With the hosted VoIP, the payment is per end user and can be £12-£30 monthly. To know which is best for your business, it is important to compare telephone system prices and telephone system suppliers.  Get Quotes Now! It only takes 1 minute Key Business Telephone System (KSU). The key business telephone system is the most basic model of phone system available on the market. It is also known as KSU, because it uses the Key System Unit to manually select phone lines. This business telephone system offers basic features and is very easy to use — making it a perfect solution for small businesses. However, KSU has the disadvantage of having a lack of flexibility and portability. Prices typically vary between £100-£200. A variation is the KSU-less, which is totally wireless and does not require a central switching unit. KSU-less systems are the cheapest available option with prices starting below £100. They are very cost-effective as there is no infrastructure to install. The drawbacks concern the limitations of extensions. Therefore, these systems are recommended for businesses that don’t receive or make a large volume of calls. Features of Key Telephone Systems. As telecommunications have transformed our ways to communicate, key telephone systems have also become more reliable systems at providing better features for businesses. Generally, key systems support the following features: Caller ID  Auto attendant Shared voice lines Call hold and hold-music Call recording Memory dial Intercom and paging Timer Indication lights Voicemail How Do Key Business Telephone Systems Work? KSU systems are the ideal telephone systems for small business since it allows a maximum of 50 users. Key telephone systems usually include phones, wire, jacks, and other hardware, and a central control unit, which is a specialised computer often called a "KSU" (Key Service Unit). The operating unit - KSU - is a separate box that controls the lines that are manually selected by the employees. The KSU box is small enough that it can be stored anywhere in the office. With key telephone systems, each employee has a dedicated phone line. Although, calls can still go simultaneously to more than one operator. Therefore, the number of phone lines the system has is equal to the number of users. A benefit of this system is that the office has only one contact number which is routed to the key system and then a user manually selects the phone line. Key system telephones have multiple buttons, for each line and indicator lights, which enable the line presence feature, which helps staff identify the status of the line (free or busy). The key system lacks automation and, therefore, the selection of lines has to be done manually. Calls are not automatically routed to the recipient and the system doesn’t have a switching device, as opposite to PBX phone systems. Types of Key Telephone Systems. Basically, the two different types of key telephone systems are KSU and KSU-less. Here is an overview of prices, advantages, and disadvantages of each key telephone system: Key Business Telephone System (KSU). The regular KSU system is the most basic model of business telephone system available on the market. The Key System Unit makes users manually select phone lines. In addition, KSU is very user-friendly and offers very basic features expected of any office phone. One disadvantage of KSU is that it might not be the most optimal business phone solution if your company requires user portability, as KSU lacks flexibility if compared to other phone systems. Given KSU’s basic features, prices of this system in the UK typically vary between £100-200. Another option is to purchase a hybrid telephone system, which incorporates some typical features from PBX systems to the key system. Some advanced hybrid key systems have functionalities that often can be customised, depending on the software that is implemented. Prices of the hybrid version can reach up to £400. It is important to note that installation and maintenance costs of both types - Keys Systems and Hybrid Systems - will be added to the price of purchase and also vary according to suppliers, the number of extensions required for each business and the service provider. KSU-less. A variation of the key telephone system (KSU) is the KSU-less, which is totally wireless and does not require a central switching unit. KSU-less systems have the technical parts built into cordless or wired phones. That means that KSU-less phones need a power cord for their chargers but do not need a KSU to operate. KSU-less are affordable and very cost-effective systems since they do not require pre-existing infrastructure in order to be installed. KSU-less systems offer more flexibility than conventional key systems and are mobile, as the lack of a KSU enables the phones to be disconnected and moved to a new location. They are the cheapest available option of business telephone systems with prices starting below £100. The drawbacks of KSU-Less concern the lower capacity and the limitations of extensions. Therefore, KSU-less systems are the most suitable solution phone systems for small business with less than ten extensions who don’t predict to grow drastically in the near future and don’t have advanced communication needs. What Are the Benefits of Key Telephone Systems? Key systems are simple yet efficient telephone systems for any company that does not require very advanced communication and does not receive or make large volumes of calls. Here is a list of the top 4 benefits of a key telephone system: User-friendly. KSU systems are smaller and easier to maintain than more complex systems such as PBX and VoIP. Cost-effective. Key phone systems (KSU and KSU-less) are a cheaper alternative for business seeking improved communication but have a tight budget. Reliable. Key telephone systems are reliable tools for communication due to the minimal maintenance required of them. Customised with software upgrades. According to business phone needs, key systems features are easily changed. Key telephone systems also come with some limitations, especially when it concerns the growth restriction. As the number of lines is not scalable, key systems are inefficient for expanding organisations. Hybrid Telephone Systems. Hybrid systems are able to combine different functions of all three types of business telephone systems together - KSU, PBX, and VoIP, and create one customised system for optimal flexibility for the business. These systems allow many additional features without the need of installing an analogue device to every new site. There are two basic types of a hybrid phone system: The first type is the combination of a digital solution with an IP one, depending on the specific needs of the business. The introduction of VoIP systems saw many companies wanting to shift from a PBX system to an Internet-based one, and initially they had to go through complicated and costly processes to upgrade. Now, a hybrid system enables companies to connect to VoIP devices by using their current lines and spare themselves the investment of re-wiring. The other type of a hybrid system is where some parts of the system are on-premise and others are off-premise. This is done to combine all the benefits of both types of hosting and take advantage of the services that providers offer to hosted versions of PBX for example. The hybrid system has many variations regarding combining different features and providers, making it the most flexible choice for businesses out there, that wish to optimise their communication by their own terms. For example, companies with a large centralised office and many remote locations, international companies, banks, store chains, and many others, are potential users of this type of system. The most important thing to consider before choosing a hybrid system is if and how it will match the business expansion goals. Often, increased capacity means higher costs, and therefore business need to evaluate if their finances can keep up with their ambitions. Find a Telephone System For Your Business. Since key systems were one of the first multi-line telecommunication system offering basic features, they are often perceived as outdated or insufficient for businesses. Small business telephone systems have to be adaptable to a company's needs, and with the emergence of hybrid systems, more companies have resorted to digital as the advantages of IP phones and Internet telephony are greater. As the two systems have major differences, companies can still choose a modern key system with all the sophisticated features of the PBX, but at a lower price. Naturally, the most advanced system so far is the VoIP, which provides mobility without any growth restrictions, as opposed to KSU systems. Market Inspector can help you find the best business telephone system for your companies by providing up to four non-binding quotes! If you would like to receive further information and professional reviews about key telephone systems, just fill out the form on this page. This service is totally free and non-binding! Get Quotes Now! It only takes 1 minute Profile on LinkedIn Email Written by Natalie Kunz, Content Manager Natalie is a Content Manager at Market Inspector. She is educated in media & communications, and has several years of international experience in marketing and content creation. Natalie’s focus lies in the areas of finance, business communications, sustainability, and more. She and her content team have been published in reputable sites like HubSpot, Comm100, SiteProNews, Small Business Trends, Value Walk, and more. More on This Topic VoIP Phone Mobile VoIP VoIP Providers Cloud Phone System Small Businesses Telephone Systems Office Telephone Systems Auto-Attendant Phone Systems PBX System Internal Telephone System SIP Trunking SIP Phones SIP Trunk Providers Business Mobile Phones
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Title2022 The Best Small Business Phone Systems - Information Guide
Urlhttps://www.outlookappins.com/blog/2022-the-best-small-business-phone-systems/
Description2022 The Best Small Business Phone Systems, In this mega guide, we destroy down what you want to recognize approximately the satisfactory
Date
Organic Position24
H12022: The Best Small Business Phone Systems – Information Guide
H2What is VoIP?
H3How Office Phone Systems Benefit Your Customers
Best Business Phone System Providers
1. RingCentral
2. Nextiva
3. Got To Connect
4. 8×8, Inc
5. Dial pad
H2WithAnchorsWhat is VoIP?
Body2022: The Best Small Business Phone Systems – Information Guide by Shari Torres 2022 The Best Small Business Phone Systems, In this mega guide, we destroy down what you want to recognize approximately the satisfactory VoIP tele cell smartphone solution. With severe tele cell smartphone structures on the market, it can be hard to select the proper one. Before we dive properly in, it’s far satisfactory to check your small commercial enterprise verbal exchange goals. You need to make certain the commercial enterprise VoIP company deciding to apply has what you want to satisfy them effectively. Table of ContentsWhat is VoIP?How Office Phone Systems Benefit Your CustomersBest Business Phone System Providers1. RingCentral2. Nextiva3. Got To Connect4. 8×8, Inc5. Dial pad What is VoIP? VoIP is a workplace tele cell smartphone for a commercial enterprise. It is an acronym that stands for Voice over Internet Protocol. And it is a tele cell smartphone provider that makes use of your net connection to make and get hold of calls. It additionally gives extra verbal exchange capability and alternatives on your commercial enterprise to apply. And also it offers you the ability to behavior your paintings from everywhere, and on any tool. No longer will you want to live near your analog table tele cell smartphone to get hold of consumer calls, or talk with a colleague. You have the liberty to roam. As lengthy as you’ve got a running net connection, you could talk with clients. IP tele cell smartphone structures can help you take commercial enterprise calls out of your tele cell smartphone whilst you’re on the go. How Office Phone Systems Benefit Your Customers. As consumer expectancies are high, you want to supply what they want, and VoIP can assist you. There are a whole lot of not unusual place traits vital to offer outstanding provider. Office telephone system conventional approaches now no longer paintings due to the fact your clients need extra. They crave a top-class revel in from corporations they patronize. With a present-day tele cell smartphone device on your commercial enterprise, you could serve them even higher. Related Article: Is A Gaming Monitor Better Than A TV? Each consumer has a photo of what a brilliant provider seems like of their minds. If you do now no longer have the know-how of what this involves for every consumer, it’ll reason frustration. Customers are simplest moments far from a fiery tweet due to the fact they commonly name in from their cell telephones. Best Business Phone System Providers. Whether you’re attempting to find a satisfactory workplace tele cell smartphone for a small commercial enterprise or big enterprise, you must be speaking together along with your clients and personnel on a better level. Switch out your vintage phone device for one of the satisfactory commercial enterprise VoIP carriers. Use the motives because creating a transfer is essential for your commercial enterprise needs. Are you seeking out a name center-pleasant device? Or, do you need extra or much less management over how your commercial enterprise provider works? What making a decision will affect the sort of VoIP device your commercial enterprise requires. Here are some structures to take into account whilst reviewing the carriers on this article: 1. RingCentral. RingCentral’s tele cell smartphone device combines voice, video, conferencing, and crew messaging into one unified and seamless verbal exchange device. One of the primary businesses to go into the VoIP space, RingCentral is thought for its revolutionary and contemporary-day era that is incorporated right into a secure, one-stop, cloud-hosted verbal exchange solution. RingCentral’s crew collaboration capabilities along with real-time messaging, video calling, display screen share, and document sharing permit customers to talk and collaborate from everywhere, because of this that more productiveness and efficiency. 2. Nextiva. The Nextiva platform, like different Grasshopper alternatives, unifies your commercial enterprise verbal exchange. Its VoIP tele cell smartphone provider and capabilities flip potentialities into dependable clients. A reliable VoIP device, many corporations select to depend on Nextiva to behavior commercial enterprise sports outside and inside the workplace. Your area now no longer depicts how plenty paintings you could complete. You can now end all paintings tasks from everywhere through your tele cell smartphone. Nextiva equips your crew with the proper commercial enterprise equipment to maintain personnel productivity and client satisfaction. With gadgets like name routing, maintain music, video-conferencing, and diverse calling capabilities, your commercial enterprise is prepared to rule the world. 3. Got To Connect. Got To Connect provider advantages for corporations are to simplify tele cell smartphone line management, name monitoring, and conferencing setup. It facilitates enhancing verbal exchange and collaboration with teams, personnel, and clients making it one of the satisfactory tele cell smartphone structures out there. Got To Connect gives your commercial enterprise the capacity to mix voice and video, in addition to mobility. 2022 The Best Small Business Phone Systems, you can use your cell tool to live related to paintings at the same time as on the go. The charge of Jive tele cell smartphone provider begins off evolved from $19.ninety-five-$29.ninety-five according to month according to the user. After that, charge plans extrude with each extra organization of customers. Got Connect plans use a tier method. 4. 8×8, Inc. 8×8 locations its efforts on making sure they have a unified cloud-primarily based verbal exchange device that works truly and seamlessly together along with your commercial enterprise. They satisfaction themselves with their revolutionary wondering to offer dependable and cunning solutions8x8 desires to maintain you related on your clients. Your commercial enterprise miscommunication problems will right now reduce with the 8×8 device. You could make higher relationships with the aid of using making sure the shipping of messages is now no longer getting with inside the way. 5. Dial pad. Dial pad makes your commercial enterprise calls higher. 2022 The Best Small Business Phone Systems It works with the aid of using providing diverse approaches to attach your crew with its clients. Gain a whole lot of equipment with one of the satisfactory workplace telephones on your commercial enterprise. Opportunities for gaining extra consumer connections are sure to occur as a result. Dial pad powers your commercial enterprise verbal exchange in a couple of approaches: voice, video, messages, AI, and conferences throughout your present devices. Click here Dial pad pricing begins off evolved from $25.00 according to month, according to the user. They additionally provide a Pro and Enterprise alternative at one-of-a-kind prices. Learn extra approximately Dial pad tele cell smartphone plans here.
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Result 26
Title8 Best Business VoIP Phone Services in 2022 (Internet Phone Systems)
Urlhttps://wpforms.com/best-business-voip-and-internet-phone-systems/
DescriptionLooking for the best business VoIP phone service? See our comparison of the best business phone services for small businesses
Date
Organic Position25
H110 Best Business VoIP Phone Services in 2022 (Internet Business Phone Systems)
H2
H3What Is VoIP? Why Is it Useful for Your Business?
VoIP Advantages and Disadvantages
1. Nextiva
2. RingCentral
3. Ooma Office Phone
4. Phone.com
5. Grasshopper
6. GoToConnect
7. Vonage
8. CallHippo
Which is the Best VoIP and Internet Phone System for You?
VoIP Frequently Asked Questions
Next, Make a Request a Call Back Form
Using WordPress and want to get WPForms for free?
H2WithAnchors
Body10 Best Business VoIP Phone Services in 2022 (Internet Business Phone Systems) Last updated on Jan 10, 2022 by Lisa Gennaro FacebookTweetLinkedInAre you looking for the best VoIP service for small business? A VoIP or Voice over Internet Protocol is a cost-effective solution for small businesses. And unlike the traditional phone solutions, an internet business phone system comes with a number of useful features at no additional cost. In this article, we’ll compare the best business phone services (VoIP) and internet telephone systems to help you decide the best one for your business needs. We’ve created a handy table of contents so you can skip ahead to the VoIP service you’re interested in: Nextiva RingCentral Ooma Office Phone Phone.com GrassHopper GoToConnect Vonage CallHippo Summary: Which Is the Best? BONUS: VoIP FAQs Before we jump in, let’s take a look at what a VoIP solution is and the benefits of using it for your business. What Is VoIP? Why Is it Useful for Your Business? VoIP (Voice over Internet Protocol) technology allows you to make or receive calls using the internet, instead of traditional phone lines. VoIP, also known as an internet phone system, converts the sound of your voice into a digital signal that can be sent over the internet much like any other data. Many small businesses, entrepreneurs, and startups use VoIP services for their businesses because it typically comes with extra features and can cost less than a traditional business phone service.WPForms is the best WordPress Form Builder plugin. Get it for free! Internet business phone systems are the best business phones because they offer features beyond just calling. These services can come with features like caller ID, call forwarding, call management, voicemail, call waiting, conferencing, video calls, and more. And you don’t need to pay anything for these features, unlike the traditional phone system. But VoIP technology isn’t perfect – let’s take a look at some pros and cons before you decide on a service. VoIP Advantages and Disadvantages. Some of the benefits of using a business VoIP system are: Flexibility: You can make or receive phone calls using your computer, mobile apps, and VoIP devices (great for remote companies or traveling entrepreneurs) Scalability: Internet business phone systems are scalable without having to buy more phone lines or hardware Data: You can track and analyze the business calls to improve your workflow Price: They’re cost-effective for small businesses and startups If internet phone systems are so great, what’s the downside? VoIP isn’t the best business phone system for everyone – here are a few possible disadvantages to consider: You need a good internet connection to make calls. If your connection is always cutting out or going down, VoIP may not be a good choice. No location tracking for emergency calls. Traditional phone systems will give your location to emergency services automatically, but VoIP can’t do that. With the above pros and cons in mind, let’s take a look at the best VoIP service for small business phone systems. 1. Nextiva. Nextiva is one of the best and most reliable business VoIP services in the market. And you don’t need an annual contract to use their service. They offer many powerful features like unlimited calling, auto-attendant, unlimited internet faxing, advanced call management, and more. You’ll also get a toll-free number for free with all their plans. It comes with some automation features as well. For example, you can set up an action to occur at a specific time, or get automatic notifications when a new sale is made. The support team of Nextiva is extremely knowledgeable and helpful. You can always reach out to them in case you face any problems. Does your business need an on-premise office phone system that works on existing handsets? Contact centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a SIP trunking cloud phone systems . Overall, Nextiva is suitable for startups, small businesses, and even mid-level to enterprise businesses. We can also vouch for them as we use their business phone service for our own business. Features: Complete unified communication system with voice, video, text messages, mobile, and web connectivity Easy setup Reliable and trustworthy service with HD voice call quality Fast and knowledgeable customer support Unlimited calling (no per-minute charges) Instant conference calls (including real-time video conference calls) Manage voicemails from your email Keep your local number Share business phone numbers with remote teams or add extensions Dedicated Nextiva app to manage calls from your mobile devices, tablets, cell phone, or laptop computers Price: Their Essential plan starts from $23.95/month for per user. Overall, we believe Nextiva is the best business phone service provider in the market, that’s why we use them for our business. 2. RingCentral. RingCentral is a powerful yet easy-to-use VoIP service provider. Whether you’re planning to start your business or managing large businesses, you can use their reliable, secure, and hassle-free internet phone service. You can easily set up and activate their service within a few minutes. And you can always contact their team members for help as they offer high-quality customer service. RingCentral comes with useful features including call monitoring, call forwarding, call routing, automatic call recording, call logs, video meetings conferencing, and screen sharing. You can also integrate it with 3rd party apps and services like Dropbox, Google Drive, Zapier, Salesforce, Office 365, and more. Just like Nextiva, we can recommend you to use RingCentral for your business. The only concern is their pricing is on the higher side. However, you can use their annual plan to reduce your expenses. They also offer cloud PBX. Features: Unlimited inbound and outbound phone calls in the US and CA Choose a toll-free or local number Voicemail to text feature Reliable cloud based phone system Automatic call recording Unlimited audio and video conferencing Robust API and third-party integration ecosystem Glip Pro team messaging is included for free which makes it easy for teams to collaborate Price: Starting from $39.99 on a monthly basis depending on the number of users. You can also pay annually and save up to 33%. You get unlimited calls in US and Canada, but international and toll-free minutes vary based on plan. 3. Ooma Office Phone. Ooma Office Phone is a popular small business VOIP phone provider that has affordable 1-800 toll free phone numbers. When you sign up, they’ll pre-select a toll-free phone number for you, but you always have the option to choose a new one. It’s great because you can add a  free number to any of their plans. It’s well-loved because it’s super easy to set up. Plus, you can get some great features with Ooma like a on-hold music for call queues, a virtual receptionist, extension dialing, mobile phone apps, and more. Price: Ooma has plans starting at $19.95/month. Their Office Pro plan costs $24.95 per month and comes with additional features like video conferencing, call recording, and more. 4. Phone.com. Asking yourself which is the cheapest VoIP provider? Phone.com is one of the most affordable VoIP services for small businesses and one of the all-around best VoIP phone service. It offers different features like call forwarding, call waiting service, caller ID, voicemail, text messaging, and more. You’ll also get at least one local or toll-free number with all their plans. This is very useful for your business as customers can contact you at no cost to them. Do you want to learn about the demographics, social profile, etc of your customers? You can easily do that by taking a look at the caller analytics. Phone.com is a cost-effective service with their plans starting from $12.99 per month. However, there is a limit of 300 minutes and 3000 SMS with their basic plan. You need to upgrade to a higher plan to increase that limit. Price: Starting from $12.99 per month and comes with a 30-day money back guarantee. 5. Grasshopper. Grasshopper is one of the best VoIP phone service and virtual phone systems in the market. And you can use their service if you’re an established small business owner or just starting out. It comes with the most essential calling features including incoming call control, call transfers, custom greeting, simultaneous call handling, VoIP calling, and voicemail with all their plans. To make outgoing calls, you can use their mobile or desktop apps. And there is no restriction on the number of minutes that you can use, unlike Phone.com. Price: Starting from $29 per month. It also offers a free trial to test its service. 6. GoToConnect. GoToConnect, formerly Jive, is a popular business VoIP provider for small businesses. They offer unlimited calls, unlimited extensions, and a free local or toll-free business phone number. Their business phone service comes with over 100 powerful features including conference calling, voicemail transcription, international calling, team messaging, auto attendant, call forwarding, audio conferencing, call analytics, music on hold, unlimited call queues, and more. Since GoToConnect is part of the larger GoTo family brands, they also have seamless integrations with their webinar software, GoToWebinar along with hundreds of other integrations like G Suite, Microsoft Outlook, Salesforce, and more. Price: Starting from $24 per month. You can also add-on additional phone numbers for $5 per month. 7. Vonage. Vonage is a plug and play VoIP service for small businesses. You just need a high-speed internet connection to start using their service. It offers unlimited calling and SMS service in the US and Canada. Plus, you can easily link your business phone number to your mobile device with the help of their Android or iOS app. There’s also a Microsoft Teams integration. Vonage also comes with 40+ standard VoIP features including call screening, do not disturb, caller ID, call forwarding, voicemail to email, call blocking, and file sharing. They even have call center support. However, you should note that their basic plan comes with limited features. So you need to upgrade to a higher plan to get all the advanced phone features. Price: Starting from $19.99 per month, excluding taxes and other fees. 8. CallHippo. CallHippo is another great virtual phone system on our list. It comes with standard features like call hold, contact management, welcome message, call reminder, and more. It comes with a free plan with limited features and is suitable for entrepreneurs and startups. However, you can always upgrade to their higher plan to use the premium features. You can also integrate CallHippo to different services including Pipedrive, Slack, Zoho CRM, Hubspot, Zapier, and Zendesk to enhance its functionality with a CRM integration or other web apps. Price: Basic plan is free for up to 2 users. Which is the Best VoIP and Internet Phone System for You? After comparing the above services, we can conclude that Nextiva is the best VoIP phone service for small businesses and startups. They offer amazing features that are useful for most businesses. Also, you don’t need any annual contracts for using their service. RingCentral is another internet phone system that we can highly recommend. However, Nextiva has a slight edge over RingCentral, thanks to its cheaper pricing plans. Not quite ready to get VoIP for your small business yet? Before we wrap up, let’s take a look at some of the most commonly asked questions about VoIP for small businesses. VoIP Frequently Asked Questions. Before you get started with VoIP, you may have a few questions about how it all works. Is VoIP Good for Small Businesses? VoIP is a great option for small businesses because unlike with traditional business phone systems, you don’t have to set up complicated equipment or have an IT staff to manage it. This makes it a lot more accessible for businesses on a budget. To set up VoIP business phone service, all you need is a reliable internet connection with good bandwidth. How Much Is VoIP Monthly? Typically, VoIP plans start at around $20 per month per user for basic plans. Pricing can go up to about $50/month if you’re looking at plans with a lot of advanced features. Both Nextiva and RingCentral actually offers free trial, so you can try it out before you buy. Is VoIP Cheaper Than a Landline? Yes, usually VoIP business phone services are much cheaper than desk phones with landlines. Business landlines often charge setup fees of around $100, and monthly fees can be as high as $100 per line. Extra features like intercom, call transfer, and more can all cost extra. Plus, you don’t get VoIP-only features like call analytics, voicemail to text, video conferencing, and more. What Is Needed to Set up VoIP? You’ll need to have a reliable high-speed broadband Internet connection in order to use the business communications power of VoIP. If you prefer, you can connect your VoIP devices via Ethernet for a better connection. You’ll also need a VoIP phone, or an app if you want to use it on your smartphone. Not all VoIP providers offer an app, so make sure the service you choose is compatible with your existing phone if you don’t want to buy a new one. Can I Keep My Landline Number with VoIP? Yes, you can keep your local landline phone number with VoIP. Nextiva, for example, allows you to port your numbers into their service so you can keep the same phone number. Can VoIP Providers Be Hacked? Yes, like any cloud technology, it’s possible for VoIP to be hacked. That’s one reason why it’s so important to go with a reliable, reputable provider. Watch out for signs like irregular phone bills, suspicious internet redirects or antivirus messages, or automatically activated microphones and webcams. The business phone services that we mentioned in our list go above and beyond to ensure their platform is 100% secure. How Reliable Is VoIP as a Business Phone System? Reliable VoIP phone systems have over 99.99% uptime, including the services listed above. Keep in mind that VoIP relies on your internet connection, so if your internet unstable, then your phone lines will be too. Although most cloud-based business phone services have improved their technology to require very low internet bandwidth speed. Which is the best business phone service in the market? Our pick for the top 3 best business phone services and VoIP provider would be Nextiva, RingCentral, and Ooma. Next, Make a Request a Call Back Form. After you’ve signed up for a VoIP service, it’s a good idea to allow your customers to easily make a call back request. With WPForms, you can make a request a call back form so your customers can easily get in touch with you. If you are wondering how you can create a free professional email address for your business, then you may want to check out our step-by-step guide on how to set up a free business email address in 5 minutes. You might also want to check out our article on the best WordPress automation plugins, which can assist you in managing your WordPress site more efficiently. Ready to build your form? Get started today with the easiest WordPress form builder plugin. WPForms Pro includes lots of free templates and offers a 14-day money-back guarantee. If this article helped you out, please follow us on Facebook and Twitter for more free WordPress tutorials and guides. Using WordPress and want to get WPForms for free? Enter the URL to your WordPress website to install. Start Building Smarter WordPress Forms Create and Publish Forms in Minutes... What are you waiting for? Get WPForms Now Company. About Us Careers Testimonials Form Templates Contact Press Affiliates Blog FTC Disclosure Top Features. Online Form Builder Conditional Logic Conversational Forms Mailchimp Forms AWeber Forms File Uploads Stripe Forms Post Submissions Signature Forms Entry Management Form Notifications Form Landing Pages Spam Protection Multi-Page Forms Surveys and Polls User Registration PayPal Forms Form Abandonment Our Brands. WP Mail SMTP OptinMonster MonsterInsights All in One SEO SeedProd RafflePress Connect with us. Helpful Links. Support Documentation Plans & Pricing WordPress Hosting Start a Blog Make a Website WPBeginner WordPress Forms for Nonprofits
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Result 27
TitleBusiness phone systems | office phone systems | BT Business
Urlhttps://business.bt.com/products/business-phone-systems/
DescriptionDiscover our most reliable cloud-based and on-premise business phone systems that keep you connected. Browse now for more scalable enterprise phone solutions
Date
Organic Position26
H1Business phone systems
H2Get in touch
Chat with a UK-based sales specialist
Thank you
Form failed to submit
Smart phone systems to suit every business
What type of system do you need?
Why BT Business?
FAQs
H3Sales
Billing
Support
Cloud-based VoIP systems
On-premises PBX systems
Mobile-based systems
Cloud-based systems
On-premises systems
Mobile-based systems
Local expertise
Outstanding service
The personal touch
Industry leader
H2WithAnchorsGet in touch
Chat with a UK-based sales specialist
Thank you
Form failed to submit
Smart phone systems to suit every business
What type of system do you need?
Why BT Business?
FAQs
BodyBusiness phone systems Find the best phone system for your business, based in the cloud or on your premises Get in touch. Call us Live chat Arrange a call back (Dynamic) Sales. 0800 028 2075 Monday - Friday 08:00 - 18:00 Billing. 0800 800 156 Monday - Sunday 08:00 - 20:00 Support. 0800 800 154 Available 24/7 Chat with a UK-based sales specialist. 09:00 - 17:00 | Monday - Friday Thank you. Your form has been successfully submitted Form failed to submit. Please check and try again Close Smart phone systems to suit every business. Finding the phone system best suited for your business will help it to thrive and grow. At BT, we’re ideally placed to deliver the perfect system for you. We can help you serve your customers better, enable effective collaboration, and support flexible working. Whether you need a plug ’n’ play VoIP (Voice over Internet Protocol) handset to save money on calling, or a larger, cloud-based VoIP or on-premises system to power a large call centre, you’ll find the solution you need. And we’ll find you the most cost-effective system, with the flexibility to adapt for the future. What type of system do you need? Cloud-based VoIP systems. A VoIP virtual phone system makes calls over the internet, giving you real flexibility and streamlining your business communications. Whether your people are in the office, working from home, or out on site – they can all use it. VoIP systems On-premises PBX systems. We'll install one of our top-flight PBX systems on your premises along with any PSTN or ISDN lines you may need. And with our PBX systems, VoIP and SIP trunking are also available. PBX systems Mobile-based systems. These act like a mobile and think like a phone system. Replace your desk phone and mobile with a single device that switches you seamlessly between the office and mobile networks. They're cloud-based for minimal on-premises equipment. BT One Phone Compare cloud-based VoIP and on-premises phone systems Popular products Number of users Ideal for Call package option Mobile device integration Call management features Audio conferencing CRM integration Online management portal Maintenance Support Future-proof Installation Cost - payment options Virtual geographic numbers Softphone Video conferencing Call monitoring / recording Cloud-based systems. Enjoy the flexibility of making calls over the internet Cloud-based systems BT Cloud Phone BT Cloud Voice 1 - 250+ Office, mobile workers, and home-office users Inclusive, unlimited calls package - also includes bundle options Yes Yes Yes Yes Yes Inclusive maintenance 24/7* dedicated helpdesk Automatic updates Easy to add users Simple relocation to new premises Plug + play (Engineer install option with BT Cloud Voice) Cost per user (Lease available for BT Cloud Voice) Yes Yes Yes Yes Cloud-based systems On-premises systems. We’ll install all the lines and equipment you need on-site On-premises systems MiVoice Avaya IP Office 2 - 20,000 Flexible modern communications platform designed to meet the needs of SMBs Via your network phone lines Yes Yes Yes Yes Yes 3 maintenance options available Fault reporting 24/7 Option to upgrade Install new extensions Engineer install Purchase or lease Via BT SIP Trunk Yes Upgrade option Upgrade option On-premises systems Mobile-based systems. A clever device that combines your desktop phone and your mobile Mobile-based systems BT One Phone 5 - 500+ Managing all calls/voicemail on one mobile device Unlimited calls option Yes Yes Yes Yes Yes Inclusive maintenance Fault reporting 24/7 Automatic updates Easy to add users Simple relocation to new premises Plug + play (Engineer install option with onsite network) Cost per user Yes No No Yes Mobile-based systems Show more features   Why BT Business? . Local expertise . Get the right solution for your business from BT Local Business experts Outstanding service . Unbeatable local knowledge, national resources, and personal service The personal touch . We’ll get to know you and your business challenges Industry leader . We’re the UK’s leading provider of phone systems FAQs. What are the main differences between an on-premises phone system and a VoIP system hosted in the cloud? For many years the only solution was to have a phone system on your premises. This box of kit connects up all your phone extensions and links them to the phone network, often using PSTN or ISDN telephone lines. You may have seen the acronym PBX (it stands for Private Branch exchange): that’s another name for an on-premises phone system. Typically, a phone system is a capital purchase with a one-off up-front cost, although you may be able to spread your payments through a leasing agreement. Some customers don’t feel that they’re ready for the cloud, and like to have the security of having the actual phone system located on their premises. A cloud system, sometimes called a hosted phone system, uses the internet to connect all your extensions to each other and the public phone network. There is no actual physical phone system hardware on site (apart from the phones). The system itself is easy to set up (often with a plug ‘n’ play option).  You usually pay for each user on a monthly basis (at least you do with our cloud-based systems: BT Cloud Voice, BT Cloud Phone, and BT One Phone) so there are no significant up-front costs. Now, there is a quasi-third option. You can sometimes link to VoIP services on an on-premises system. This hybrid gives you the reassuring presence of an on-premises system with the cost savings of being able to make calls over the internet (take a look at the Avaya IP Office). Is the call quality the same on both types of system? People who haven’t (knowingly) experienced it before sometimes tell us they’re concerned about the call quality of a cloud-based system. You don’t need to worry: with a cloud based system you'll get the same level of clarity as with a regular landline. In fact, depending on the set-up of your system, you may even get calls with high definition clarity. And you’ve probably already used a cloud system without realising. As more and more businesses move towards cloud-based systems, it’d be a surprise if you hadn’t called a business that used one. Which is the cheapest option? A cloud-based system usually has a small set-up cost but you’ll need to buy handsets. These systems generally attract a monthly rental cost for each extension. So, with a high number of users over a lengthy period, the costs may well equate to the cost of an on-site system. An on-site system generally has a higher up-front cost, as you have to buy the equipment. On the positive side, though, you can often lease the system to spread the costs. So which is best for me? As you might have gathered, there's no simple answer to this. Which is best depends on your business, your expectations and requirements, and of course, your internet connection! For a small business with simple requirements and a stable internet connection, a hosted cloud-based solution offers low up-front costs and a manageable monthly fee. But you also have the choice of an on–premises system, if you prefer to have the actual hardware on your site. Do I have to pay for a new system in one go? No, you can spread your payments on a finance option with an on-premises system and also BT Cloud Voice (for handsets). Can you come and see me at my premises to discuss which option is best? At BT Business, we’ve got both types of phone systems and years of experience in helping businesses choose, install, and use them. We’ve got a network of telecommunications experts across the UK, which we call our BT Local Business partners. There’s one in your area.   Just call us and we’ll discuss your options and, if we need to, we’ll visit you at your premises. That way we can see your business in action and recommend the set-up that’s best for you.
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Result 28
TitleBest Multi-Line Business Phone Systems for 2022 Compared | Tech.co
Urlhttps://tech.co/business-phone-systems/multi-line-phone-systems
DescriptionMulti line phone systems are a must for professional small businesses. Here are the top picks for a new system to save you time and money
Date6 days ago
Organic Position27
H1Best Multi Line Phone Systems
H2Best Multi Line Phone System for Small Business
Best 2 Line Phone System
Does My Business Need a Multi-Line Phone System?
Traditional Multi Line Phone Systems vs Cloud-Based VoIP Multi Line Phone Systems
Frequently Asked Questions
H3Motorola ML1002D – Best overall multi line phone
AT&T 1070 – Best for flexibility
VTech CM18445 – Best for ease of use
Polycom VVX 250 – Best for clear audio
Benefits of a 4 Line Phone System for Business
VTech DS6151 – Best 2 line overall
AT&T ML17939 – Best for new businesses
AT&T TL86103 – Best value for cost
Panasonic KXTG9582B – Best for Microsoft users
Benefits of 2 Line Phone Systems
Benefits of a Multi Line Phone System for Business
Verdict: Best Multi-Line Phone
Can a cell phone have two lines?
How do I connect two lines on my phone?
What is a multi-line phone system?
How does a multi-line phone work?
How do I connect two lines on my phone?
How much does a multi-line phone cost?
H2WithAnchorsBest Multi Line Phone System for Small Business
Best 2 Line Phone System
Does My Business Need a Multi-Line Phone System?
Traditional Multi Line Phone Systems vs Cloud-Based VoIP Multi Line Phone Systems
Frequently Asked Questions
BodyBest Multi Line Phone Systems Today's multi-line phone systems offer great flexibility and call quality, with no need for endless equipment. Adam Rowe January 5th 2022 6:15 am The best multi-line phone system for a small or medium-sized business is the $299 4 line Motorola ML1002D system. You'll get a base station and two additional wireless stations, all with a lot of features, functionality, and clear audio.If you're looking for something more simple, try the $70 2 line VTech DS6151, which offers a great range of features for a much lower cost. Before you make your decision, however, ensure you've had a look at the other top providers on the market and seen what features they have on offer.Below, we've put together a table so you can understand which key features from the phone systems mentioned above offer, as well as several others available on the market – and there are full reviews in this guide too if you'd like a bit more information. 0 out of 0 backward forward Price from The typical lowest starting price. The lowest price available for your business will depend on your needs. Best For Pros Cons Motorola ML1002DAT&T 1070VTech CM18445 Polycom VVX 250$299$101$127$180Best overall multi-line phoneBest for flexibilityBest for ease of useBest for clear audio6-way conferencingHigh-quality wireless audioCan be expanded up to 10 phonesExpandable to 16 stations32-Number Speed DialAuto redial6-party conferencing32-Number Speed DialPhonebook holds 100 contactsEcho cancellationBackground noise suppression2.8-inch color displayHigh priceTough setup processAuto attendant only works with some providersCustomer support costs extraFind the best multi line phone system for your business Compare Prices Just looking for the best price? Try VoIP. Modern multi-line phone system providers can rent phones to you, or even help you operate without physical equipment at all, using IP-PBXs and software for minimum costs and maximum flexibility.Use our Phone Systems Price Comparison Tool to compare all your available multi-line options and get free, zero-obligation quotes tailored to your business needs. Or keep reading, and in this guide, you'll find:Best 4 line phone systems:Motorola ML1002D — Best overall multi-line phoneAT&T 1070 — Best for flexibilitVTech CM18445 — Best for ease of usePolycom VVX 250 — Best for clear audioBest 2 line phone systems:VTech DS6151 — Best 2 line overallAT&T ML17939 — Best for new businessesAT&T TL86103 — Best value for costPanasonic KXTG9582B — Best for Microsoft users Best Multi Line Phone System for Small Business. In this article, we'll review the best multi-line phone options for small businesses with team sizes of around 10 to 50 people. To find the top performing options, we combed through online search volumes and customer reviews to rank the pros and cons of every popular phone system, separating them out into the top 4 line systems (these allow users to place four simultaneous calls), followed by the best 2 line phone systems for business, which are limited to two simultaneous calls.Don't forget you may not need multiple physical phone lines for expanding your communications: The best option for your business growth could be through softphones, the term for virtual multi-line software solutions that allow users to place and receive calls from their own computers or mobile devices.Whatever the case, you can always compare your options side by side with tailored price quotes for your business needs. Just take one minute to try out our free phone systems comparison tool. Motorola ML1002D – Best overall multi line phone. Starts at: $299 Key Features:6-way conferencingHigh-quality wireless audioCan be expanded up to 10 phonesThe high price is due to the amount of hardware included in this 4-line system: You'll get a corded base station, plus two additional wireless desk sets for a total of three stations, each of which offers full functionality across all features and lines. Those features include voicemail, a digital receptionist and hold music, for a professional customer-facing experience. The digital answering system supports up to 200 minutes total recording time.6-way conference calls are supported (double the capacity of many other phone systems), making this an optimal device for catching up with other business branches or with remotely working colleages. It uses DECT 6.0, which stands for “digital enhanced cordless telecommunications,” and is essentially the high-water mark for quality wireless audio.As with any good multi-line system, extensions have status indicators so you'll know when your coworkers are already on a call, and calls can also be transferred easily. Up to ten additional phones can be connected to the system by purchasing either the ML1100 deskphones or ML1200 cordless Handsets, so the entire phone system can be expanded as your operation expands.AT&T 1070 – Best for flexibility. Starts at: $101 Key Features:Expandable to 16 stations32-Number Speed DialAuto redialThe corded 4-line system can be expanded to a whopping 16 stations if needed, making it one of the most flexible options for a fast-moving business. Speed-dialing can be programmed for up to 32 numbers, so if you enjoy customizing your phone to quickly dial a wide range of contacts, this is the phone for you.Other features include an auto redial, caller ID/call waiting, three-party conferencing, a menu that works in English, Spanish, and French, and the ability to page, intercom, or transfer calls between all stations. Some reviewers have criticized the confusing setup process, but once it's up and running, it's easy to use and highly customizable, making this a particularly functional business phone system to pick out of your many options.The system is flexible when it comes to pricing, too, with just-slightly different models bringing different functionality at different prices: The $82 1040 model is the bare-bones one, dropping the Caller ID functionality of the 1070 model. VTech CM18445 – Best for ease of use. Starts at: $127 Key Features:6-party conferencing32-Number Speed DialPhonebook holds 100 contactsThe VTech CM18445's display and buttons are large, making them easy to use, and the initial configuration needed to get the system up and running is also simple. Other ease-of-use features include a 32-number speed dial and a 100-contact phonebook directory, so you'll be able to find the contact you need at a moment's notice.The base console will record up to 180 minutes of messages, and each line's auto attendant can gives callers the company directory or route their calls to the right extension. 6-party conferencing is supported, and the system is wall-mountable for those organizations with a staff who are constantly on their feet, from pizza places to pastry shops.If you're a growing operation, you can hook up more stations for a total of ten, with each station able to page, intercom, or call-transfer with the others. You can also add your own music to the hold music options, making this a great pick for any professional musicians out there! There's one catch – if you use this handset for a multi line VoIP system, you'll need to check with your VoIP provider to ensure it works with this phone's auto attendant. Polycom VVX 250 – Best for clear audio. Starts at: $180 Key Features:Echo cancellationBackground noise suppression2.8-inch color displayThe Polycom VVX 250's speakerphone comes with echo cancellation, helping keep the HD audio clean, and Polycom's own “Poly Acoustic Clarity” is an additional feature that tackles background noise suppression even when you're using the handset instead of the speakerphone. Clear audio is a common complaint for multi-line phone users, but this model should be more than enough to keep them quiet.Adding to the “easy for your senses” theme, the LCD display is in color, so it's easier on the eyes than the computer-green you'll get with most phone displays. You'll be charged extra if you want Polycom to give you customer support, though you may be able to get the same headset sold through another provider, which can offer its own customer service to compensate.This model is available at even lower prices for those willing to buy or rent it in a bundle with our top VoIP provider, RingCentral: It'll cost just $159 to buy or $5.99 per month to rent. Benefits of a 4 Line Phone System for Business. 4 line phone systems can handle simultaneous calls with up to four callers on four different phone numbers at the same time.They're best for businesses with five to 15 phone-using employees, and are useful for fielding calls with a surprisingly large number of clients and customers — if you think about it, most customers will only call up most businesses for a few minutes to make a simple request, like making an appointment. Those businesses can easily handle hundreds or thousands of customers without ever using all four lines at the same time.The benefits are both external, as customers can easily find the right department or agent, and with the right system can also get an auto attendant to walk them through the options, and internal, as your employees can quickly transfer calls among themselves.A 4 line system can easily be upgraded to handle even more lines, so you'll be able to suit your business needs no matter how fast your operation grows.Best 2 Line Phone System. A 2 line phone system incorporates up to two phone numbers into the same device. On the receiver end, multiple handsets can be used to pick up calls. Callers to either of the two numbers will reach the first available representative with a handset.2 line systems are best for home offices with two to five frequent users. Any more than that, and you're better off considering the next step up, the 4 line phone system — you can examine your options for both with our comparison tool.Here are our top four picks for the best 2 line options currently in service from their manufacturers. 0 out of 0 backward forward Price from The typical lowest starting price. The lowest price available for your business will depend on your needs. Best For Pros Cons VTech DS6151AT&T ML17939AT&T TL86103Panasonic KXTG9582B$70$65$94$149Best 2 line phone overallBest for new businessesBest value for costBest for Microsoft usersAnswering system with dedicated mailboxesPhonebook holds 50 contactsExpandable up to 12 handsetsDigital answering systemVirtual phonebook with 100 contactsIntuitive interface2 cordless linesWorks with AndroidPairs with smartphonesLinks calls to smartphonesConnects to Microsoft OutlookBattery back upNo silent modeDisplay's menu structure is complexNo headset jack on main unit3-way conferencing doesn't work on mobileFind the best 2 line phone system for your business Compare Prices VTech DS6151 – Best 2 line overall. Starts at: $70 Key Features:Answering system with dedicated mailboxesPhonebook holds 50 contactsExpandable up to 12 handsetsIt's a wireless system, using DECT 6.0 tech to ensure clear audio and no interference with any other wireless networks or electronic devices in the building. A digital answering system comes with a different mailbox for each of the two lines, making it easy to keep track of which messages are for which department.All calls are digitally encrypted for security. Other features include Caller ID/Call Waiting (stores a max of 50 calls) and a phonebook directory that holds 50 contacts. One downside: There's no option for a “silent mode,” so you'll have to remember to turn off the phone at the end of the day to avoid any 3 a.m. calls.The VTech DS6151 is expandable up to an impressive 12 handsets: You'll just need to buy the DS6101 accessory handsets for $30 each. This phone is great for companies with two or more work stations, like multiple sales departments, thanks to the separate mailboxes and easy expansion. AT&T ML17939 – Best for new businesses. Starts at: $65 Key Features:Digital answering systemVirtual phonebook with 100 contactsIntuitive interfaceThis 2-line corded system comes with an answering system, caller ID, and call waiting functionalities, all core features when it comes to fielding calls from customers and clients. It doesn't stop there, though: The phone's range of features include three party conferencing for carrying out meetings or catch-ups over the phone, a virtual phonebook with capacity for 100 contacts, and backup so you won’t lose important data in a power outage.The dial-in-base speakerphone includes LED lights to indicate when messages are available, though recording capabilities are capped at 12 minutes of digital recording time for each line. Only two lines are supported, but that's perfect for a small business that doesn't have many employees to pick up calls in the first place.Thanks to the answering system's message-taking ability, excess calls are easy to track and follow up on — although some reviewers have dinged the menu structure on the handset's display for being overly complex and taking too many button pushes to access all features.Ultimately, though, it all adds up to a capable device for helping a young and growing business improve its productivity and overall communications, though it's not the only option. AT&T TL86103 – Best value for cost. Starts at: $94 Key Features:2 cordless linesWorks with AndroidPairs with smartphonesA sophisticated multi-line phone, this model can be easily paired with your smartphone, enabling calls to be made on your cellular plan while you speak from the comfort of the landline — a boon for those who need a single solution to centralize their work and personal numbers. Android users can be updated when they receive a message or call via the handset, which will beep and display the type of communication received.Features include Voice command, Caller ID/Call waiting (up to 50 contacts, with number caller ID history), a backlit LCD display, lighted keypad, DECT 6.0 for audio quality, and Bluetooth-powered automatic connection with your paired mobile device. One issue to work around is that there's no headset jack on the main unit, although there is one for the wireless handset — if you'd prefer more cordless handsets options, we've listed some in another article.You'll be able to connect up to two cellular lines and two landlines. The $94 price tag has dropped in recent years, making this an even more attractive deal for one of the most popular multi-line systems around. Panasonic KXTG9582B – Best for Microsoft users. Starts at: $149 Key Features:Links calls to smartphonesConnects to Microsoft OutlookBattery back upPanasonic's 2 line system comes with one corded base station and one additional wireless handset. It packs an answering machine, DECT 6.0 wireless audio, call blocking, Panasonic's “Link2Cell” Bluetooth capability, and support for 3-way conferencing.Thanks to the Bluetooth ability, you'll be able to link up to four smartphones to make and receive calls (though only two simultaneous calls, since two lines are supported). It's similarly compatible with Microsoft Outlook, so you can simply connect this phone to your PC to make calls with just a click. There's one catch to the Bluetooth ability, though: The 3-way conferencing only works between the two landline units, and won't work across a connected mobile device.A battery back up means that you won’t miss a call even when the lights go out: The system offers 75 minutes of power, allowing you to continue making and receiving calls during a power outage. Add in the system's ability to pair with smartphones and your PC, and you have a dependable, flexible phone system that works with you across whatever business devices you use.Read about the top 10 VoIP softphone apps. Benefits of 2 Line Phone Systems. An inexpensive 2 line phone system is ideal for a small company or a home-based business owner. These systems will have two separate lines, voicemail inboxes and telephone numbers, all connected to the same device or group of devices. Popular with startups or companies who are in the early stages of growth, two phone lines can prove crucial to enhancing customer service, giving customers a smooth transfer from one agent to the other when needed.Granted, a small business can likely field the customers it receives well enough by itself. But multitasking is a lot easier once you've gotten used to a 2 line system, and it makes a big difference when handling your day to day operations. Home-based businesses might like them for another reason: They allow business and home life to be kept fully separate.Larger businesses might also opt for a 2 line system rather than a 4 line system, depending on their customer support needs. Some operations use one line for general customer inquiries and the other for technical support. However within a larger businesses it is not unheard of for there to be a 4, 6 or even twelve line phone system which has been installed to serve more complex communication requirements. Does My Business Need a Multi-Line Phone System? Multi-line phone systems allow a business to handle more than one phone call at a time. If you're a small business, those calls are likely external — customers reaching your business for a sales discussion or customer service attention. In either case, you don't want to keep them waiting long.If your workforce has more than a handful of people, a multi-line phone system will help you give customers a professional experience. To be more specific, you'll want to invest in a multi line phone system if you:Would like to provide customers with dedicated numbers to reach certain departments or employeesWould like multiple employees from the same team/office to have the ability to make an external call at any timeRequire each employee to have their own phone extension or a direct dial numberWhen considering how many lines or users you'll need, remember that the best multi line phone system for your business will be the one that best fits your needs. A system that offers more than you require or doesn’t support your business as you need it to, will not only cost you money but will waste resources as well. We've built our free phone systems comparison tool to help you compare tailored recommendations and prices for your exact needs, and find the best option for you.Another consideration to keep in mind, is whether you need physical lines. Many businesses today instead use a VoIP phone, an internet-based solution that has all the benefits of a traditional multi-line phone system, but with more features and much lower running costs. VoIP can even remove the need for physical phones altogether, letting users replicate the experience on computer, tablet or mobile device.Some top VoIP options, like RingCentral or Ooma, will allow you to rent your handset as part of your service bundle, which may be a cost-effective solution that allows your business to use hardware without breaking the bank.Benefits of a Multi Line Phone System for Business. Whether you settle on traditional or virtual phones, a growing business will see five main benefits from adapting a multi-line phone system:Money saved – Using a multi line phone system is far more cost efficient. This is particularly true with VoIP multi line systems, where the cost of calls are much lower than a standard phone line, too. What's more, with VoIP-based multi line phone systems, telephone numbers are also hosted in the cloud, so you won't have to pay costly line rentals, and all the system hardware maintenance is handled by the provider, saving you from dealing with complex technical glitches.Productivity increased – Faster call routing through multi-line systems frees up employee time, allowing them to focus on the rest of their workload.A professional environment – A single dedicated phone number through which customers always can contact a live representative conveys more professionalism than a series of numbers or an answering machine, and can make your business appear bigger than it is.Better functionality – Common multi line phone system features include the ability to easily add or remove numbers, integrate voicemail, and set up call-forwarding to ensure no calls are dropped.Improved flexibility – As your business grows in the future, more lines can be added to the system without having to install a whole new phone network. This is another benefit that's amplified by VoIP multi line systems.You won't want to invest in a multi line phone system if you won't use it. But if you need one, you likely know already. Have you been missing calls or losing time playing phone tag with important clients? A multi-line phone system could save you time, money and (the most valuable resource) your reputation. Compare tailored price quotes to find the best deal for your business, today. Traditional Multi Line Phone Systems vs Cloud-Based VoIP Multi Line Phone Systems. There's no single best office phone system for everyone. Different organizations have different priorities and budgets, and even two nearly identical organizations might face different challenges and opportunities. That said, cloud-based VoIP systems offer a number of modern advantages over traditional multi line systems, making them the better choice for most. Let’s look at the differences.Traditional phone systems, called landlines, fixed lines, or PSTN (for Publicly Switched Telephone Network), were once the only phone system available. They use physical lines dedicated to nothing but carrying analog telephone signals. These lines are copper, buried underground, and carry a current.VoIP telephone systems use the internet to transfer the previously analog signal as digital packets. They can be wireless, turning any desktop, laptop, mobile phone, or VoIP handset into your phone. Because it's over the internet, some features are easier, like call routing, while upfront costs are lower, as you won't need to install physical lines. Traditional:Reliable, mature technologyFamilar to many usersInstalled on-site, so your IT handles all bugsLarge upfront cost VoIP:Fast-growing userbaseWorks on desktop and mobileSupport needs are handled by VoIP providerNo upfront costLow monthly costLots of featuresReliant on internet Audio quality was once worse with VoIP systems, but tech advancements have erased that downside.There's just one core disadvantage to adapting VoIP: Even the best internet networks will go down occasionally. All the top VoIP providers will offer automatic re-routing to mobile numbers, for when your main phone cannot be reached, and you should check to make sure a VoIP provider has that failsafe for those times when your internet cuts out. Verdict: Best Multi-Line Phone. Our top pick is the 4-line $299 Motorola ML1002D system, which offers three separate stations and all the core features, deep functionality, and clear audio that users are looking for, even enough to make up for the high cost.But if you're looking for a simple 2 line system, we recommend the $70 VTech DS6151 for its features, ease of use, and expandability of up to 12 stations.Whatever model you settle on, you'll more than make up the cost in savings by avoiding hours of phone tag and hunting for the right client number, particularly if you opt for a cloud-based VoIP option. Compare prices today to find the right deal. Get telephone system quotes Frequently Asked Questions. Can a cell phone have two lines? . Yes: With the right app, a cell phone can place and receive all the calls that you'd be able to make through a multi-line system. You'll need to look into VoIP providers, which use cloud-based software to digitally replicate the benefits of a traditional multi-line system at a much lower cost. How do I connect two lines on my phone? . You can forward calls to multiple lines on multi-line phones by signing up for between two and four phone numbers at whichever phone company you use, and then configuring a 2 or 4 line phone to accept those numbers. You'll only need to use one telephone jack to do so. What is a multi-line phone system? . A multi-line phone system can handle simultaneous calls with multiple callers all calling different phone numbers. How does a multi-line phone work? . A multi-line phone system is like a traditional one-line landline, but capable of transmitting calls from multiple callers at the same time. The phone system can use just one physical telephone line to accept two, four, or more simultaneous calls. All calls can go through the same base phone station, though additional stations can be added for each employee. How do I connect two lines on my phone? . You'll need a multi-line phone in order to use more than one phone line. As long as you have a phone that can handle it, however, the process is pretty simple: Sign up for two phone numbers from your provider, and then set up the multi-line phone. As long as you configure it correctly, the device will be able to accept calls for both lines.You can also opt for a VoIP system, which uses the internet to replicate the same process, typically at a lower price. How much does a multi-line phone cost? . The cost of a multi-line phone varies depending on the number of lines it offers, as well as the quality and features. A 2 line phone is in the $60-$100 range, while a 4 line phone will likely cost between $80-$250.Additional wired or wireless phone stations can be added to the base station as well, typically costing $30-$50 for a 2 line system and $50-$100 for a 4 line system, though you'll need to get in touch with vendors to get a custom quote. About our links Tech.co is reader-supported. Using Tech.co's comparison form, you can receive quotes from various suppliers, tailored to the needs of your business. If you enter into a contract with a provider, we may receive a payment for the introduction. Equally, if you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Tech.co to provide free advice and reviews. It carries no additional cost to you, and doesn’t affect our editorial independence. Share this postfacebooklinkedinflipboardtwitterwhatsapp Did you find this article helpful? Click on one of the following buttons Yes No We're so happy you liked! Get more delivered to your inbox just like it. We're sorry this article didn't help you today – we welcome feedback, so if there's any way you feel we could improve our content, please email us at [email protected] Adam Rowe @AdamRRowe Adam is a writer at Tech.co and has worked as a tech writer, blogger and copy editor for more than a decade. He's also a Forbes Contributor on the publishing industry, for which he was named a Digital Book World 2018 award finalist. His work has appeared in publications including Popular Mechanics and IDG Connect, and he has an art history book on 1970s sci-fi coming out from Abrams Books in 2022. In the meantime, he's hunting own the latest news on VPNs, POS systems, and the future of tech. close Get a VoIP phone system that's perfect value for small and growing businesses Try Ooma
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Title8 Best Virtual Phone Systems For Small Businesses In The UK (Reviews)
Urlhttps://www.t2kvoip.co.uk/blog/best-virtual-phone-system-for-small-business
DescriptionOur telecoms experts have researched and rated the top 8 virtual phone systems available to small businesses in the UK in 2022, so you can easily compare them
Date
Organic Position28
H1Best virtual phone systems for small business in the UK
H2Best virtual phone system for small business in 2022
Comparison of top virtual phone system providers
What is a virtual phone system?
How do virtual phone systems work?
What's the difference between a virtual phone system and VoIP?
What features can I expect with a virtual phone system?
What are the benefits of a virtual phone system?
How do I set up a virtual phone system?
About T2k
Business phone system FAQs
Recent posts
H3Gamma Horizon
3CX
Phoneline+
RingCentral
8x8
Aircall
bOnline
Microsoft Teams
Calls from desk phones, mobile apps and computers
Instant messaging, video calls and more
Advanced call management
Reduce your business telephony costs
Virtual phone systems are future-proofed
Unify your communications
Improve efficiency
Give employees flexibility
Improved reliability and call quality
A virtual phone system will grow as your business does
Our partners
How do I move my phone number to a virtual system?
How much does a virtual phone system cost?
Which virtual phone systems provide call recording?
How do you know if a number is virtual?
How do I answer a virtual phone call?
H2WithAnchorsBest virtual phone system for small business in 2022
Comparison of top virtual phone system providers
What is a virtual phone system?
How do virtual phone systems work?
What's the difference between a virtual phone system and VoIP?
What features can I expect with a virtual phone system?
What are the benefits of a virtual phone system?
How do I set up a virtual phone system?
About T2k
Business phone system FAQs
Recent posts
BodyBest virtual phone systems for small business in the UKOur telecoms experts have researched and rated the top 8 virtual phone systems available to small businesses in the UK in 2022, so you can easily compare them. Added to that, we've put together a comprehensive guide explaining how these systems work and can help you in your business. Lee ClarkeJanuary 9, 202217 min readCompare Virtual Phone Systems Best virtual phone system for small business in 2022. From our in-depth testing and research, we found the following companies currently offer the best virtual phones systems to UK small business owners in 2022:Horizon3CXPhoneline+RingCentral8x8AircallbOnlineMicrosoft TeamsComparison of top virtual phone system providers. In this section of our guide, our experts have reviewed the best small business phone services currently available to companies in the UK. It's important to point out that the best phone system for you may well be different to what we've detailed. Therefore it always pays to speak to an independent telecoms expert like ourselves to help you choose the right solution for your business.Gamma Horizon. Best all-round virtual phone system Get Quote9.7/10 Our RatingAt the top of our list, we found that Gamma Horizon is the best virtual phone system currently available to small businesses in the UK. Unlike some of the other entries on this list, Gamma provides its Horizon platform through a network of smaller telephony companies. That means that you get a brilliant cloud-hosted virtual phone system, but with the added benefit of getting support from a smaller telecoms company. Another huge plus that Horizon has is that it comes with a generous 4,000 free calling minutes per user per month, meaning unless your team are heavy users, your actual phone bills will be minimal. We think that the mix of powerful features, affordability with first-class support, stand Gamma's Horizon platform and its partners head and shoulders above others in the market.Core featuresUnlimited virtual phone numbers4000 free minutes per user per month (basically unlimited calling)Hunt GroupsAuto Attendant (virtual receptionist)Call WaitingCall TransferConference callingUnlimited NumbersCall RecordingCall ForwardingVoicemail to EmailMusic-On-Hold (can be used for playing pre-recorded messages too)Out of hours routingWork AnywherePC and Mac Soft ClientsAndroid and iOS AppOptional extrasMicrosoft Teams IntegrationCall Centre Functionality Receptionist ConsoleCall QueuingCRM and Outlook Integration Get A Quote 3CX. Most flexible virtual phone system for small business owners Get Quote9.5/10 Our RatingComing in only just in second is the brilliant 3CX virtual phone system. Where 3CX stands out is its flexibility, as it can be deployed in various settings and be extensively configured to your requirements. What that means is the 3CX phone system software can be installed onto almost any platform. It may be that you already have a server in your office, or perhaps even some storage in the cloud somewhere; either way and regardless, you have complete control over where your phone system is installed. Have it hosted by 3CX, Google, Azure, Amazon and more, or install it on-premise on Linux and Windows machines. You can even install it on a Raspberry Pi!Standard FeaturesChoice of virtual phone numberChoice over SIP trunk providerIntercom, Paging and PA AnnouncementsCall ParkingCall forwardingVoicemail to EmailEasy backup and restoreAuto Attendant (virtual receptionist)Supports Any IP PhonesWindows, Web, iOS and Android AppsUnlimited extensionsPhone DirectoryHeadset IntegrationVideo Conferencing with Screen Sharing (25 participants)Live ChatFacebook MessagingCall LoggingPro FeaturesVoicemail transcriptionCustom SMTP ServerOffice 365 IntegrationCRM IntegrationHotel PBX (private branch exchange)Video Conferencing with Screen Sharing (100 participants)SMSCall QueuesUnlimited extensionsChat & Call RecordingSwitchboardWallboardCallbackBarge In / Listen In / WhisperEnterprise FeaturesVideo Conferencing with Screen Sharing (250 participants)Microsoft Teams integration Get A Quote Phoneline+. Best virtual phone system for micro-businesses Get Quote9.3/10 Our RatingPhoneline+ is being marketed as a business line replacement service, but in truth, we think it has a whole lot more to offer very small businesses. Yes, BT will indeed be turning off their PSTN service in 2025, and therefore all companies and consumers that want to keep a landline will need to move to something like Phoneline+ before then. But, there's a lot of additional benefits of having a virtual phone number and associated phone system. For many micro-businesses who are used to being tethered to a physical line, perhaps the most significant benefit is the ability to take business calls anywhere. With Phoneline+, you can make and receive calls using a traditional handset, with your mobile device, using a computer or even through a web browser. This gives an incredible amount of flexibility and ensures that you can pick up important business phone calls wherever you are. Another plus (excuse the pun) is that you can have multiple users, so more than one person can have the app or a desk phone! You can also have various virtual business phone numbers, so if you're running multiple businesses or need separate landline numbers for whatever reason, you can. It's the perfect virtual phone system for small businesses looking to ditch the traditional landline and start using a proper phone system. Core featuresVirtual phone numberUnlimited* Calling MinutesVoicemail to EmailMultiple numbers per userOut of Hours Divert RulesCall DivertCall HoldContact DirectoryCall TransferCall ForwardingNumber withholdingBuilt-in reporting and analyticsSimple to use interface and admin controlst Get A Quote The best phone system for your business will depend on your requirements.‍RingCentral. Great for larger companies or call centres Get Quote8.4/10 Our RatingRingCentral is an international communications company based in America and is the first global company we've included in our round-up. While smaller businesses can use their offering, we tend not to suggest it, as you won't usually get a dedicated contact at RingCentral who you can speak to when something goes wrong, or indeed during the initial migration to them. Despite being a brilliant platform overall, RingCentral is a global company. It is inevitably tricky to speak to what holds them back from being a top choice for UK small businesses. RingCentral's phone service performs best in larger firms or call centres, as that's the sort of environment it's been designed for. Not only that, but if you're a larger company, you're also more likely to get access to better direct support from RingCentral.Essential features:Virtual phone number100 inclusive minutes per user per monthMobile app and desktop appsTeam messagingDocument sharingCall LogsStandard features:750 inclusive minutes per user per monthVideo meetings with up to 100 participantsInternet faceAudio conference callingMulti-Level IVR (Auto attendant)Various 3rd party integrationsPremium features:2000 inclusive minutes per user per monthAutomatic Call RecordingVideo meetings with up to 200 participantsCall forwardingMulti-site admin and managementHot deskingAdvanced call handlingPopular 3rd party integrationsDeveloper platformUltimate features:4000 inclusive minutes per user per monthDevice status reportsUnlimited storage Get A Quote 8x8. Great for video and conference calling Get Quote8.3/10 Our Rating8x8 is similar to RingCentral in that it is a US-based company offering VoIP services in the UK. The great thing about 8x8's Unified Communications platform is that it's highly customisable, meaning you can tailor your plan specifically to your requirements, adding in advanced features as you need them. According to their website, 8x8 is currently used by over 2 million businesses users, but far from being just being a phone system, it can do a whole lot more. Features include video meetings, team chat, contact centre and more. Much the same as other small business VoIP phone service providers in this list, with 8x8, you can use various devices to make and receive calls, including your mobile device. Perhaps where 8x8 falls is again customer support, with numerous online reviews citing that speaking to someone is near impossible. The virtual phone system is excellent, but getting help can be difficult if you get any issues.Express features:Virtual phone numberUnlimited domestic callingAuto-attendantVisual voicemailAdvanced call managementUnlimited video conferencingContent SharingTeam Messaging1:1 Instant MessagingPersonalised menu promptsAll-in-one voice, video and chatUnlimited voice calling to 14 countriesSingle admin interfaceMix and match user types99.999% Platform-wide uptime SLA35+ cloud regions24/7 support  Get A Quote Aircall. One of Europe's top providers Get Quote8.4/10 Our RatingAircallWith headquarters in France, Aircall is one of the UK's up and coming virtual phone system providers. Where Aircall is strongest is its vast range of features, all packaged in a user-friendly interface. Perfect for growing small businesses that require a bit of extra oomph from their business phone system. Where Aircall's phone service differs from RingCentral and 8x8 is the large number of positive reviews they've received online. Look at TrustPilot (bar a few recent negative reviews), and you'll see that they are pretty consistently providing excellent service to their customers.Essential features:Virtual phone numberOne local or national telephone number£5 per each additional number (this is free with other options in this list)1000 outbound calling minutes per user per monthMobile appCustom music and messagesBusiness hours routingCall queueingIVR (Vocal server)Call forwardingHunt GroupsExtensionsCall recordingEmail reportingConference callsBasic analyticsForward-to-mobile phonesVoicemail by emailHold with musicDesktop notificationsWarm transfersIntegration with a range of other toolsEmail and phone supportProfessional features:Unlimited outbound callsQueue callbackBusiness line call monitoringCall whisperingAdvanced analyticsPowerDialerFurther 3rd party integrations Get A Quote bOnline. Feature-rich virtual phone system Get Quote8.2/10 Our RatingbOnline has received countless telephony awards in recent years, which is why they perhaps understandably believe they have the best business phone system. Boasting some 50+ features and having an enviable review base on TrustPilot, maybe it's easy to see why they are highly rated as having an excellent virtual business phone system. bOnline stands out in particular for smaller businesses; it's easy to use and integrate into various other applications.bOnline phone system highlights:Option for pay as you go pricingRange of calling packagesMobile apps for iOS and AndroidHD voice call qualityDesk phone compatibleVideo conferencingCall recordingCall reportingCall queuesCall forwardingOut of hours managementMusic on holdCall flowsMulti-site supportIntegration with 3rd party appsHighly rated and reviewed Get A Quote Microsoft Teams. Part of Office 365 Get Quote8.1/10 Our RatingThe final small business phone system on our list didn't start life providing phone service. Microsoft Teams began life as an instant messaging platform for those using Microsoft Office 365. Since then, and building on Microsoft's Skype platform, Teams has been expanded to provide a professional business phone service. It's a unique platform that continues to see improvements all the time, but it isn't without its issues. The biggest problem we have found in the past is moving phone numbers to Microsoft (porting). The trouble we had was that they only had porting agreements with a small number of other UK business VoIP providers, which meant that to get our business phone number to them, we needed to move them to another provider first. It all became a bit complicated, and we felt the number of questions was at risk the whole time. That aside, and if you don't currently have a small business phone system, Microsoft Teams is an excellent choice.Features include:Audio and video conferencingDo not disturb, reverse number lookup, voicemail and delegationDirect routing so you can use your telephony provider for the actual callsUnified Communications providerCall queues with music on holdShared voicemail and customised greetingsContact Centre IntegrationAuto-attendantInstant messaging  Get A Quote What is a virtual phone system?A virtual phone system is a business communications platform that enables you to make calls over the internet. Often referred to as a "VoIP phone system" or sometimes a "cloud-hosted telephone system", virtual phone systems allow you to accept incoming and place outgoing calls using various devices, such as a desk phone, computer or even a mobile phone via an app.Unlike traditional business phone lines and systems, which are typically tied to a physical location, virtual business phone systems allow you to work from anywhere, as long as you have an internet connection.As we'll explain later in this guide, one of the primary reasons businesses move to a virtual phone system is the massive range of features you get access to. You're effectively signing up to one enormous business phone system, which the provider has invested heavily into to make it as helpful as possible.In addition to simple calls, virtual phone systems support a range of other types of communication, such as live chat, SMS, video conferencing and even fax. This ability to communicate in multiple ways using one system is called Unified Communications, which is a term you may well come across while you navigate the various provider's websites.Virtual phone systems are brilliant for small businessesHow do virtual phone systems work?Using either an IP (internet) enabled desk phone, a computer or a mobile app, your voice is converted into digital bytes and transferred to your business phone system provider across the internet. From there, your call is routed across the internet to the ultimate destination. This, of course, is a reasonably big simplification of what's happening, as where your recipient is located, and the type of technology they use for calls, be that a traditional landline, mobile phone or even enough business phone system will play a massive role in what happens. But as we say, the most significant difference between virtual phone systems and ones that use ISDN or PSTN is that your calls are transferred over the internet.Virtual phone systems work by transmitting your calls over the internet, rather than traditional phone lines.With the recent pandemic still looming large over all of our lives, it's little wonder that remote working is becoming more normalised, and with it, a requirement for employers to be able to provide the technology employees need to work from home. A virtual phone system does exactly that, enabling you and your team to work from anywhere with you all the communications tools you need to continue to operate.What's the difference between a virtual phone system and VoIP?A virtual phone system is a communications platform, whereas VoIP is the underlying technology used to transmit calls over the internet. VoIP stands for voice over internet protocol (you can see why they abbreviate it) and is the de facto communications standard used by pretty much all of the virtual phone systems you see today.You may well see systems referred to as VoIP phone systems, or hosted VoIP etc., but essentially, they are a hosted virtual business system in one shape or form that uses VoIP for calls.VoIP is the signalling technology used to transmit phone calls over the internet.What features can I expect with a virtual phone system?The features you can expect from your virtual business phone system will vary depending on the supplier and system you opt for, but broadly speaking, all of the best systems will do the following:Calls from desk phones, mobile apps and computers. All business phone systems will allow you to make and receive calls, with the best giving you the option to do this in several ways. As your phone calls are being transferred by internet protocol, it opens up a significant number of options when it comes to devices. Here are some of the ways you'll likely be able to have business calls:Using a traditional desk phoneUsing a wireless IP phoneUsing a mobile appUsing a desktop or laptop computer with an associated softphoneUsing IP headsetsVia a web browserIt'd be fair to say that barring the latest internet-connected fridges and alike, you can expect to be able to make and receive calls from any device. We're sure that as time progresses, integration with more devices will become the norm.Instant messaging, video calls and more. As we've already mentioned, a significant benefit and feature of these business phone systems are that they unify your communications. Far from being merely a platform for telephone calls, the best virtual phone systems will let you send instant messages, host video calls, send text messages and more. The idea with these systems is that they are there to simplify your business communications by bringing it all under a single roof.Advanced call management. The best virtual phone systems will give you the ability to manage your calls far more efficiently than you currently do. Even if you're a small business, you'll get access to features that were reserved for much larger companies until recently. Here are just some of the things you can do with a virtual phone system to better handle inbound and outbound calls:Use an auto-attendant, a bit like a virtual receptionist, to route calls to the correct person every time.Set up hunt groups so multiple users' phones ring when a call comes in.Use voicemail to email and listen to messages anytime, from anywhere.Use music-on-hold to deliver pre-recorded messages or marketing information to customers while they wait for their call to be taken.Transfer calls between your own devices, so you can seamlessly switch from your desk phone to your mobile if you need to make a move.Useful busy lamp indicators to know when your colleagues are and aren't free to take calls.Record calls for training and monitoring purposes.Think of your new virtual phone system as a traditional phone system, one on steroids, maximising your existing internet connection and enabling all sorts of new functionality.Virtual phone systems are packed full of features for small businesses. What are the benefits of a virtual phone system?While one of the main reasons many UK small businesses will move to a virtual phone system is that BT is turning off their PSTN and ISDN networks soon, there are still many additional benefits that will likely persuade you to move sooner.Reduce your business telephony costs. A virtual phone system (VoIP) will invariably reduce your telephony costs because your calls will go over the internet. Some sources state that this can be by as much as 50%, but in our experience, actual savings typically are around the 30% mark. Still, that's a significant saving and bearing in mind you'll get the rest of the benefits listed in this section, too, it's somewhat of a no-brainer.Virtual phone systems are future-proofed. Moving to a virtual phone system ensures that your small businesses' telecoms are future-proofed, as VoIP systems are undeniably the future of telephony. With so many VoIP service providers in the market, you can also be sure that your chosen platform will be developed and improved over time. As you're paying for a service rather than for a physical product that you own, in most cases, you'll be able to access new features and functionality as they come online.Unify your communications. We've all become accustomed to having numerous devices, tons of apps and an ever-increasing number of ways that people can contact us. From a business perspective, the trouble with that is that it can become challenging to provide a consistent customer service level when your communications channels are disconnected. By unifying your communications and using a single virtual phone system for everything from calls to business texting, you simplify your and your employees' lives and make it less likely that customers will slip through the net.Improve efficiency. A core part of any virtual phone system is the extensive range of features aimed at improving efficiency. All the features like IVR (interactive voice response), hunt groups, call routing, caller id, and more are designed to turn your humble office phone into a brilliant communication tool that helps you and your customer service representatives provide the best experience for your callers.Give employees flexibility. Employees today are demanding greater flexibility in where and how they work, and with work-life balance at the forefront of most people's minds, it's therefore imperative that managers and business owners implement the tech they need to do that. A virtual phone system allows your team to work from anywhere, as long as they have an internet connection. Using a desktop app, mobile app or business phone, they can make and receive calls exactly as they would in the office.Improved reliability and call quality. A virtual phone system will give you both improved reliability and improved called quality. Seeing that the business phone service is located in the cloud (i.e. multiple datacentres), it's near impossible for the whole platform to go down. Unlike traditional phone systems, which are vulnerable to office powercuts or even equipment failure, a business VoIP provider, will have invested a vast amount into creating a resilient environment with no single point of failure. It's the type of reliability that small businesses couldn't afford to implement themselves, but it comes as standard as you're subscribing to a service. The great thing with virtual phone systems is that if you get a local outage or issue affecting your office or home, you and your users can go somewhere else with an internet connection and keep taking calls. Better yet, you could start picking your calls upon your via a mobile app instead. Added to this supreme reliability is excellent call quality, although it should be noted that you do need a pretty good internet connection to get the best experience. At T2k, we tend always to recommend installing a separate broadband line for your phones, assuming you're office-based. This keeps your voice and data separate, so it won't affect your telephone calls if someone decides to start streaming something from YouTube.A virtual phone system will grow as your business does. The final significant benefit of a virtual phone system, or VoIP phone service, is that they are highly scalable, and therefore adding or even removing users is as simple as a few clicks of a mouse. With most of the best business VoIP providers system's supporting thousands of users, it's doubtful that you'll outgrow it. Best of all, you only pay for what you need, so while you can scale up, you can also scale down quickly if you need to, reducing your monthly costs.Work from anywhere with a virtual phone systemHow do I set up a virtual phone system?Setting up a virtual phone system is relatively easy, but the exact process will vary between providers. This is what usually happens:Review virtual phone systems and choose the one that fits your business best.Place an order with the provider and let them know which features you need.Choose new telephone numbers and arrange for existing ones to be ported.Receive your new handsets and logins for mobile apps etc.Plug handsets into an existing internet connection.Start using your new virtual phone service.Learn more about how to switch to VoIP in another of our recent posts.About T2k. With over 25 years of experience in telecoms, we provide expert advice, installation and support of the best business phone systems. With the capability to deploy and support any number of those mentioned in this article, you get both a market-leading business telephone system backed up with a personal level of support and customer care that's hard to beat. We pride ourselves on providing honest, expert advice, and our team are always on the lookout for the latest telecoms tech that can help our customers. If you need help configuring or building the perfect system for your business, please get in touch; we can help you navigate the sometimes complex world of advanced features and ensure that your business phone service is set up in the best way. We always like to speak to other businesses, so please request a bespoke quote or call us on 01202 854111, and one of our team will be happy to help.Our partners. T2k partners with a range of leading global technology providers enabling us to deliver comprehensive business telephony services to companies in the UK.Business phone system FAQs. In this section, we answer some of the most commonly asked questions about business VoIP services. If you have another question and would like free advice, please call us on 01202 854111.How do I move my phone number to a virtual system?Once you've signed up for a new business VoIP service, you will need to arrange to "port" your telephone numbers over with your provider. Phone number porting can take a bit of time, and the process for each business phone service provider will vary. One thing to be aware of is that providers need to have "porting agreements" with each other for the process to be possible. Suppose your new provider doesn't have a porting agreement with your new provider. In that case, it could be problematic, and therefore speaking to your chosen business phone service provider about this before you sign up is vital.How much does a virtual phone system cost?Here are some example prices based on various service levels:Basic service with limited features - £9.50 per user per monthStandard service with most core features - £19.50 per user per monthAdvanced service with all features - £27.50 per user per monthEnterprise service with additional integrations - £35 per user per monthThese prices are merely a guide; what you pay will depend on the provider and package you choose.Which virtual phone systems provide call recording?Of the best business phone systems we've mentioned in this article, the following provide call recording:Gamma Horizon3CXRing Central8x8AircallMicrosoft TeamsHow do you know if a number is virtual?You usually won't know that a phone number is virtual as it'll still be a geographic or non-geographic landline number. It, therefore, looks just like a standard business phone number to customers.How do I answer a virtual phone call?Assuming you have an internet connection, you can answer virtual phone calls in many ways:Using a traditional desk phoneUsing a mobile appUsing a desktop appVia a web browserRelated Posts. What are the benefits of VoIP for business?8 min readGamma Horizon Pricing6 min readVoIP for Estate Agents in the UK - how a move to the cloud can benefit your agency11 min readVoIP for Charities in the UK - A guide to finding the best phone system for your charity6 min readThank you! Your submission has been received!Oops! Something went wrong while submitting the form.Recent posts. Gamma Horizon PricingJanuary 9, 2022by Lee Clarke14 Best Business VoIP Providers (UK) - Reviews Of The Leading CompaniesJanuary 11, 2022by Lee ClarkeVoIP Phone System for Small Business In The UKJanuary 11, 2022by Lee ClarkeYour trusted telephony partner.Rated 4.9 onKey PagesHomeHorizonPhoneline+3CXBusiness BroadbandLeased LinesCompare Phone SystemsAbout UsContact UsRecent GuidesBest Business VoIP ProvidersWhat is a hosted PBX?VoIP Call RecordingCloud VoIP ExplainedBusiness VoIP ServicesBest VoIP For Small BusinessGamma HorizonBest UK IT CompaniesGamma Horizon PricingBournemouth VoIP ProviderContact Us01202 854111Office Hours:Mon - Fri 8:30am- 5:00pm© Copyright Telecom 2000 Ltd Trading As T2K. Registered in England No: 4300144Terms and ConditionsPrivacy Policy
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