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Keyword VoIP phone system for small business
Search Urlhttps://www.google.co.uk/search?q=VoIP+phone+system+for+small+business&oq=VoIP+phone+system+for+small+business&num=100&hl=en&gl=GB&sourceid=chrome&ie=UTF-8
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Result 1
TitleVoIP phone systems | IP phone systems | BT Business
Urlhttps://business.bt.com/products/business-phone-systems/voip/
DescriptionDiscover our full range of cloud-based VoIP phone systems. Choose from BT Cloud Voice, BT Cloud Phone or BT One Phone
Date
Organic Position1
H1VoIP phone systems
H2Get in touch
Chat with a UK-based sales specialist
Thank you
Your form failed to submit
Hosted VoIP Phone Systems
What is a cloud-based VoIP phone system?
Benefits of a cloud-based VoIP phone system
Hosted vs. On-Premise VoIP
Why BT Business?
FAQs
H3Sales
Support
Billing
BT Cloud Voice Express
BT Cloud Voice
BT One Phone
BT Cloud Work
Local expertise
Outstanding service
The personal touch
Industry leader
BT One Phone
Your guide to VoIP
H2WithAnchorsGet in touch
Chat with a UK-based sales specialist
Thank you
Your form failed to submit
Hosted VoIP Phone Systems
What is a cloud-based VoIP phone system?
Benefits of a cloud-based VoIP phone system
Hosted vs. On-Premise VoIP
Why BT Business?
FAQs
BodyVoIP phone systems Hosted and on-premise IP phone systems for flexibility, agility, and powerful call management features. Get in touch. Call us Live chat Arrange a call back (Dynamic) Sales. 0800 707 6320 Monday - Friday | 09:00 - 17:00 Support. 0800 800 154 Available 24/7 Billing. 0800 800 156 Monday - Sunday 08:00 - 20:00 Chat with a UK-based sales specialist. 09:00 - 17:00 | Monday - Friday Thank you. Your form has been successfully submitted Your form failed to submit. Please revise then resubmit Close Hosted VoIP Phone Systems. Compare cloud-based VoIP phone systems Number of users Ideal for Call package option Video conferencing Virtual geographic numbers Installation Maintenance Future proofing Support Cost - payment options BT Cloud Voice Express. Cloud Voice Express is our digital phone line full of rich features, perfect for small businesses. Learn more 1 - 4 Small businesses Take landline calls on mobile Keeping business connected PAYG or unlimited UK calls No Yes Self install N/A Automatic updates Easy to add users System hosted  in cloud so easy to move  office location Includes IP phone 24/7 dedicated helpdesk Per line per month Learn more BT Cloud Voice. A feature-rich, cloud-based phone system with the flexibility to meet the demands of the modern, agile business. Create a local impression, even on the move. Learn more 5 - 99 Remote working Simple set-up office PAYG, unlimited or shared minutes allowance Yes Yes Self or engineer install Inclusive Automatic updates Easy to add users System hosted in cloud so easy to move office location 8am-6pm, Mon-Fri dedicated helpdesk Per user per month Learn more BT One Phone. Acts like a mobile, thinks like a phone system. Replaces your desk phone and mobile with one device that switches between your office and mobile networks seamlessly. Learn more 5 - 500+ Managing all calls/voicemail on one mobile device Choice of unlimited voice and texts, and flexible costs Yes Yes Engineer install Inclusive Automatic updates Easy to add users System hosted in cloud so easy to move office location 24/7 dedicated helpdesk Per user Learn more BT Cloud Work. BT Cloud Work allows you to future-proof your communications while maintaining tech stack freedom and optimising total cost of ownership on your traditional phone systems. Learn more 10+ Growing businesses Integrate numerous apps/services Mix of mobile & fixed workforce Inclusive 500 mins or unlimited Yes Yes Self install, engineer install or full Professional Services Inclusive Automatic updates Easy to add users System hosted  in cloud so easy to move  office location 24/7 dedicated technical helpdesk Per user per month Learn more Show more features   What is a cloud-based VoIP phone system? . A VoIP (Voice over Internet Protocol) phone system gives you everything a traditional PBX does but with one crucial difference: it’s hosted in the cloud. VoIP technology converts your voice into a digital signal, allowing you to make calls over the internet. That means you spend less money on hardware and maintenance. A cloud-based (or hosted) phone system also gives you the flexibility to take calls from both your desk phone and your computer or mobile, so you can utilise all the features of the office phone system wherever you are. With cloud telephony, you’ll never miss an important call again. Accept cookies to view this content. Benefits of a cloud-based VoIP phone system. Stuffed full of call management features A VoIP system does everything your traditional phone system does and then some. You can use all of the features that you rely on in the office like call forwarding, automatic call routing, call transfers, 3-way calling, and so on but from wherever you are. So if you’re a salesman out in the field or you’re a property developer out – literally - in a field, you’ve no excuse for missing that important call again. Easy management through online portal You can set up and manage your phone system, your options, and your users online from anywhere with an internet connection. Cost control It’s hosted in the cloud so there isn’t an actual box of kit to buy, maintain, and house on your premises. That means less hardware costs (you’ll just need the actual phones and a router) and, if you’ve got more than one site, you don’t need to splash out on duplicate hardware. And you don’t need to worry about maintenance or upgrade costs either, because that all happens in the cloud. It’s future-proof VoIP helps you scale for future growth and enhance productivity. You can add new users and features easily so as your business grows, your phone system grows with you. Plus you only pay for what you need, helping you keep a lid on expenses. Peace of mind There’s no need to worry about your system packing up and leaving you in the lurch. Our cloud-based systems are completely resilient because we use multiple, highly secure data centres. In the unlikely event that there’s a problem at one, your calls switch seamlessly to a back-up centre. Neither you nor your callers would even suspect there’d been a problem. And if you need any help at any time with cloud-based VoIP system, we have a dedicated UK-based help desk waiting to talk to you. Hassle-free collaboration tools Our VoIP phone systems packages can give you more ways to collaborate and work with colleagues with options including video and audio conferencing, call management features and call recording. Hosted vs. On-Premise VoIP. VoIP PBX systems bring vast benefits to your business phone set-up, but if you want to keep all your hardware on-site, you might want to consider an On-Premise PBX over a hosted IP system. Learn more about our On-Premise Systems Why BT Business? . Local expertise . Get the right solution for your business from BT Local Business experts Outstanding service . Unbeatable local knowledge, national resources, and personal service The personal touch . We’ll get to know you and your business challenges Industry leader . We’re the UK’s leading provider of phone systems FAQs. What is VoIP and what is a cloud-based VoIP phone system? VoIP (it stands for Voice over Internet Protocol) means that you make calls over the internet rather than over the traditional phone network. And with a cloud-based phone system, your call routing takes place in our internet-connected secure data centre instead of in hardware installed on your premises.  Put these technologies together and you get a cloud-based VoIP system. Why would you want one? How about lower upfront costs, fixed monthly pricing, no maintenance, and automatic updates for starters? Plus, being on the internet means you can manage your system through an online portal wherever you can get an internet connection; and the system easily grows as your business does. Are VoIP calls good quality? Yes, you’ll get the same level of clarity as you do with a regular landline (depending on the set-up of your system and the internet connection, call quality may even be better).  Calls made over your internet connection take priority over data, so you can be sure that your call quality will be consistent. When you talk to us about installing a cloud-based phone system, we’ll discuss your current broadband connection to ensure your VoIP calls will be of good enough quality for your business. And if you’re looking for a new broadband connection, we’ll find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.   What's the minimum internet speed I need? The speed you need basically depends on a couple of things: how many people will be on the phone at the same time; and how much data your business uses. You might think you need fibre broadband, but this isn’t necessarily the case as a VoIP call only uses a fraction of your broadband's capacity. All new business broadband connections from BT come with a Smart Hub. Web traffic prioritisation technology within the hub boosts the strength of voice calls over the internet. Which means you could get by with less bandwidth.  Don’t worry about this, though. We won’t place any orders until we’ve talked to you about how your business works, what you want to achieve, what your future plans are, and so on. How does a cloud-based phone system work with my mobile? There are several ways you can use your mobile with the system. You can set your mobile to ring whenever your office phone does, which is handy whether you’ve just popped away from your desk or you’re out of the office.     With BT Cloud Voice and BT Cloud Phone you can flip calls between phones. So if you get a call on your Cloud Voice number, say, just as you’re leaving the office to go home, you can flip the call seamlessly from the office phone onto your mobile. And then there’s the mobile app (for Android and iOS devices). This turns your mobile into an extension of your phone system.  Not only can you answer and make calls, but you’ll also be able to see when people are available to talk, set-up call routing, and transfer calls between colleagues.   With the mobile app you can control your phone system from wherever you are. How reliable are cloud-based VoIP phone systems? We host our cloud-based phone systems across multiple secure data centres, each in a different location. In the unlikely event that one of them has a problem, another takes over. And when you run a VoIP system with BT internet access, you’ll get 99.99% reliability from our business broadband and fibre broadband networks. And if you're making calls over a dedicated BTnet internet connection, we’ll give you money back if it isn't available 100% of the time. But let's say your internet connection does have an off day. You can take your IP phones, plug them into another broadband service and carry on as normal, using the same number (note, though that, we’ll only support your cloud-based phone system when you’re using it with the BT Business equipment and internet connection that we set it up to work with). And, when things are up and running again, re-connect your phones as before and you're back in business with high quality phone calls. Or, using the online portal, you could just re-direct your calls to any other landline or mobile. How easy is it to set up a cloud-based VoIP system (and what support do I get)? We aim to make setting up as simple as possible, which is why you’ll have a team of cloud system experts to call on if you need help. Our BT Cloud Phone system is the simple plug and play option where phones arrive ready to go. Just connect things together and we’ll talk you through how to set it up so it’s right for your business, including help with setting up call handling rules and user profiles. BT Cloud Voice, which is ideal for the business with more than 9 employees, is also a system that you can install yourself, but you've also got the option for us to pop in and set it up if you prefer.  Is a cloud-based VoIP phone system secure? Yes. Security is absolutely crucial. That's why the data centres where we host our VoIP phone systems undergo robust audits; it’s why they have everything from firewalls to intrusion detection systems; and it’s why all your data is encrypted, to protect it from cyber-attacks and unauthorised access.   What equipment do I need? First, you'll need an internet connection and the equipment that comes with it. If you’re looking for a new broadband connection, we can find the right package for your business from our comprehensive range: standard broadband, fibre broadband, or BTnet leased line.   Next, you’ll need IP phones from BT Business (note: our VoIP systems will only work with our IP phones, which are specially designed to work with our cloud-based VoIP systems. We also pre-configure our IP phones before we deliver them to you). If you want to make calls through your computer, you’ll need a headset and microphone that plugs into your computer.   You’ll also need appropriate Feature Packs for each user. The packs offer different levels of features.   You will need to decide how you want to pay for your calls BT Cloud Phone: you’ll get 500 UK minutes and the option, with the Connect and Collaborate Feature Packs, to take an Unlimited UK Calls package. BT Cloud Voice: you can buy a UK and International Call Sharer plan (these are bundles of minutes that you can share across your employees). If you're ordering lots of phones, you may need a Local Area Network (LAN), which connects all of them together into one phone system. We can supply and install one for you. And if you want to use a standard phone or even a fax machine on your system, we can supply an Analogue Terminal Adapter that connects to your BT Business Hub or LAN. You can then just plug your standard phone in and use as normal. How much would I pay for a cloud-based VoIP phone system? How much you’ll pay depends on several different factors so it’s difficult to give you a price just here. It all depends on which system is best for your business: how many people will be using the system, now and in the future?  How does your business work? How many IP phones do you want? What type? What about Feature Packs and call minutes? And so on … So give us a call and we’ll have a chat about what you need. Why should I get a cloud-based VoIP phone system from BT? For starters, everything you need you can get directly from us, making the whole process easy. All the equipment and the internet connections we supply are designed to work together to give you the highest quality of service. To get you up and running, you'll have support from our team of VoIP experts who will help you set up the system so it works for how you run your business. They’ll show you how to configure and  manage it through the online portal.    And you’ll be able to call our free helpdesk for technical help or advice, whenever you want.  You may also be interested in: BT One Phone. The freedom of your mobile, with the power of a cloud-based system BT One Phone Your guide to VoIP. Find out more about making calls over the internet using Voice over Internet Protocol Your guide to VoIP
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Result 2
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Result 3
TitleBetter than VOIP Phone System for Small Business UK
Urlhttps://telephonesystems.cloud/small-business-voip-phone-system/
Description
Date
Organic Position3
H1VOIP Phone System for Small Business UK
H2JANUARY SALE
Best VOIP phone system for SME business
Why is it great for small business in the UK?
Why We Are Different
Better than VOIP - VOIP has Evolved
Support for your business from the centre of the UK!
Better than VOIP - HD Call Quality
Work from anywhere
High quality branded cloud phone equipment
H3No Crazy Contracts
FREE 5000 Minutes Bundle
Rent phones
Grow or Shrink
Fixed Costs
Mobile Working
Plug and Play
Full Featured
Free Mobile & Computer Phone App
Free Business VOIP Phone System Features
Learn more about our VOIP phone system..
Looking for VOIP and not a small business?
Phones
Mobile
Computer
Home
Abroad
Associated With
H2WithAnchorsJANUARY SALE
Best VOIP phone system for SME business
Why is it great for small business in the UK?
Why We Are Different
Better than VOIP - VOIP has Evolved
Support for your business from the centre of the UK!
Better than VOIP - HD Call Quality
Work from anywhere
High quality branded cloud phone equipment
BodyVOIP Phone System for Small Business UK Better than traditional VOIP technology, our hi-definition cloud VOIP phone system allows your small business to be more flexible with crystal clear calls. With no crazy contracts and ethical billing, you no longer need to suffer from hidden escalating costs for your phone system! Pricing & Features JANUARY SALE. FREE PORTING Free porting for all orders placed in January 2022 - use offer code JANSALE22. Best VOIP phone system for SME business. Looking for a VOIP phone system in the UK that meets your exact needs, whatever your size? Our Phone System is perfect for UK small Business. Offering better than traditional VOIP phone quality, with the latest hi-definition technology giving you crystal clear phone calls. Along with our unique service of contract free and ethical billing, our VOIP phone system allows your business to be more flexible and save money, along with fantastic free setup and free support. No Crazy Contracts. We're so confident you'll stay, we don't make you sign a crazy contract, cancel any time! With no sneaky price rises & our ethical billing, pay the same as a new customer every month, forever! FREE 5000 Minutes Bundle. With your £10 user fee, get 5000 minutes a month per user of calls to UK 01/02/03 numbers and UK mobiles, FREE with any system ordered! Enough to cover an any business's call needs! Why is it great for small business in the UK? Rent phones. You can choose to rent the phones to save on any up-front costs or don't use phones at all and have the app on our computer or mobile phone. Grow or Shrink. The system grows with you, so you only need to start off with one user and add or remove users when you need each month, only every paying for what you use each month. Fixed Costs. Your spending each month is a fixed fee, so with the call bundle you can easily budget and plan with no unexpected costs. Mobile Working. Mobile working is so simple, so you can take and make calls where ever you are, which is perfect for a small business when you are busy. Plug and Play. Our phones auto install themselves so there are no install or setup charges. It's just plug and play, with no technical skills required! Full Featured. Our full featured system allows your business however small to look big, with auto attendant, voicemail and much more, you get the phone system at less than the price of a single phone line! Free Mobile & Computer Phone App. The system comes with free iPhone and Android App's along with PC and Mac App too. These are to enable professional remote working by allowing you to make and receive calls to your mobiles through the system. You don't pay for minutes on your mobile, which is a real cost saving. When anyone calls your main office number, if you are out and about, the App can answer just like you are sat at your desk. You can even use the App instead of renting or buying a physical phone to save on money. Why We Are Different. No Crazy Contracts. Fed up of a deal always looking to good to be true? Since we are contract free, you always pay the price on our website, ensuring no hidden price rises. Pay the same as a new customer every month! Reliability you can trust. We guarantee 99.9% uptime backed up by our SLA on our robust UK dedicated VOIP platform in conjunction with CISCO & Openreach. Monitored and managed 24/7. Fanatical about support. All are calls are answered in less than 10 seconds here in the UK, why not call us or live chat now and find out how friendly our team are! Free configuration & support. All our VOIP systems are configured in the cloud, so there are no configuration, installation or support charges. Our phones simply auto install when plugged in. Learn More Free Business VOIP Phone System Features. From Start-Up, small businesses and SME companies, all the following features are included in the price, whatever size you are! Call Analysis Reporting Auto-Attendant Custom Greetings Voicemail HD Calls Advanced Call Groups Conferencing (3 Way) Click to Dial Mobile App Desktop App Caller ID Busy Status Video Calls Hot Desking Learn more about our VOIP phone system... Features &Prices App &Teams Phones &Accessories InternetLine TelephoneNumbers VoiceMessages Looking for VOIP and not a small business? Our cloud phone system works for any size of business in the UK, up to enterprise level Learn more Better than VOIP - VOIP has Evolved. Originally, VOIP systems were poor quality calls that ran over your Internet connection. However, this has now changed and VOIP phones have been replaced with Cloud Phone Systems. So, think of the new system as VOIP plus, where the VOIP calls still run over the Internet, but are now in high definition and work alongside physical phones and apps to make a completed feature rich phone system for UK businesses. Our VOIP plus phone system runs from infrastructure here in the UK and is only for UK business. Our system is particularly popular with Small Business, as it can shrink and grow with you regardless of your business size and with no contract, you don’t have to commit to anything! TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-07-21 5 "Excellent product and service"By Tarpey Woodfine ArchitectsTarpey Woodfine Architects TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-12-21 5 "Installation was quick and easy and the sysytem is working well for us"By Labelcraft UK LtdLabelcraft UK Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-01-30 5 "Very pleased with the service from start to finish. The whole process was quick and simple. Phones were very easy to set up and any queries we had were quickly answered. Wish we had swapped over to a VOIP system years ago. The phone itself is very good quality and the line is clear"By Rebus Training LtdRebus Training Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-05-02 5 "This is technology that really WORKS. The call quality is excellent, the convenience is excellent, and yes folks, you can use this anywhere you have internet connectivity or cell phone service. Take a call from Stoke in Western Canada and there is no lag; you might be taking a call from the office door. Plus you get the approach to customer care and relations: friendly, unflappable"By Counselling PeopleCounselling People TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-10-22 5 "Really helpful staff helping me to get set up, with no problems at all Thanks Guys!"By Actiman LtdActiman Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-03-03 5 "The service received so far has been outstanding! Nothing is too much trouble and any requests are dealt with promptly. In these difficult times it is refreshing to see a proactive company working so effectively. Keep up the good work!"By European Power Systems LtdEuropean Power Systems Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-02-25 5 "I was initially concerned that I was switching to a small company, for something as important as our telephone service. There is something strange about being in the clutches of a mega-corporation such as BT.... awful experience, but hard to leave! I need not have worried. Superb experience with yourselves, from setup to usage. Also, you guys have a sensible, fair, straightforward and competitive pricing system. Keep up the good work, because the telecom industry needs providers like you."By Powercut (Wales)Powercut (Wales) TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-03-20 5 "Excellent in every way"By Devcomp LtdDevcomp Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "We've worked with Telephone Systems for a number of years. Really please with the telephone and the service. They've always been willing to help if we've need to add or remove users etc. The VOIP system has worked extremely well for us as we've expanded and moved office."By FlowbirdFlowbird TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-12-10 5 "Fantastic company. Really straightforward to work with. We have been using the phone system for a few months now and it's been exactly what we need as a small business and very affordable. I wish all telecoms companies were like this!"By Ladyhall Ltd Ladyhall Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-04-14 5 "We would recommend you to anyone, frankly. You've been professional, responsive, friendly and obliging. After running a terrible gauntlet with a ("the") major telecoms company and reaching the end of our tether, you have been a breath of fresh air. It was such an easy transaction! Uncomplicated, quick and exactly what we needed - seriously, we've been so impressed with you we can't recommend you highly enough."By Gewefa Uk LimitedGewefa Uk Limited TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-04-24 5 "The line is crystal clear and far better quality than my mobile or any other app. Excellent Staff....really good to just go online and get an immediate response in the chat screen."By Ethos Education LimitedEthos Education Limited TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-06-15 5 "Very Good System, does pretty much what it says on the box, best feature for us is the remote office facility. Great!"By Goldstraw Associates T/A 21st Century Goldstraw Associates T/A 21st Century TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-06-17 5 "Excellent pre and post sales service,your team have been outstanding even to a small user like us - thank you"By Recur Global LtdRecur Global Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-04-22 5 "I would like to say how happy I am with the product that I purchased from your company. I would also like to particularly mention my appreciation to Josh in your Support Department. Throughout the whole process of setting up, Josh has been brilliant and so helpful and I hope he receives recognition for the outstanding customer service that he has provided to me. He is a credit to your company!"By David SimpsonDavid Simpson TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "What a lovely and dedicated team! Whatever the issue they will go beyond to make your calls happen."By Go NurseGo Nurse TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-03-28 5 "Excellent service; fast, polite and informative. The system has modernised our telephone setup and is allowing us to deal with calls from our customers more efficiently."By Party Shop Supplies LtdParty Shop Supplies Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-01-15 5 "Phone are good quality and the customer service is excellent"By Bowella Recruit Bowella Recruit TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-10-21 5 "Very smooth implementation, great support when needed (although this has not been very much) and clear lines. All round, very impressed."By Ripple Recruitment LtdRipple Recruitment Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-10-04 5 "Great service and very helpful just what I needed and was up and running in a hour"By Dog SectionDog Section TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-10-28 5 "Couldn't be more helpful, helping us set up our new system. Really easy to use and straightforward to install with NO previous knowledge. "By Ladyhall LtdLadyhall Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "The telephone system provided for our client is excellent. It was easy to order, to install and has been easy to add to since. Highly recommended and with the right connectivity it has been a fantastic update for the business in conjunction with their move to new premises. Call quality is excellent! More than happy to recommend."By M&M TechnologiesM&M Technologies TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-10-04 5 "Telephone Systems.Cloud is one of the nicest companies that I have ever had the pleasure of dealing with. The staff are charming and impeccably mannered. They are technically brilliant and absolutely focused on the needs of their clients. I struggle to find anything that could be improved upon. I would have no hesitation whatsoever in recommending them."By Andrew Smith Funeral ServicesAndrew Smith Funeral Services TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2020-11-25 5 "Good service. Quickly set up and cost effective, Very helpful support and sales staff, Quick, cheap, efficient."By Invicta Property Maintenance ServicesInvicta Property Maintenance Services TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-11-21 5 "We upgraded to the cloud system when our telephone system failed due to a power cut, the team were fantastic! Within the day we were up an running again and soon had the full system in place. Not only do we now have a more efficient, reliable and flexible telephone system but we really are saving money on phone bills. "By Freedom LtdFreedom Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-09-12 5 "Do yourself a favor and switch your physical phone line to cloud"By Removals and Storage ExpertsRemovals and Storage Experts TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-06-16 5 "We needed a business phone solution for our business, this has been EPIC, all pre configured, easy plug and play, it has brought our business together - 100% awesome !"By 2nd Generation Facades2nd Generation Facades TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-10-12 5 "The team has been extremely helpful. What is important for the user - quick replies. Excellent service. "By RBWTLRBWTL TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-03-08 5 "I cannot rate your service high enough. We were incredibly sceptical to begin with, based on the massive cost savings but since having the system installed, I can safely say it is the best thing we have done so far this year. Not only is the system so much more flexible, but the financial gain is staggering."By NuPrint Lithographics LtdNuPrint Lithographics Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-12-18 5 "Brilliant service, friendly staff. I was up and running in a few hours unlike other providers "By KMB StorageKMB Storage TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-08-29 5 "I have used Hosting Systems for many years and found them to be highly professional and helpful. This was particularly evident when we decided to go for a Voip system which turned out to be a complex challenge to provide exactly what we wanted to achieve."By Anderen LtdAnderen Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-10-17 5 "Spoke to a lot of suppliers and found Telephone Systems were the most straightforward to deal with and in their pricing. Set up was really simple and the team jumped on anything that we wanted to customise straight away with no hassle. Really pleased with our choice of supplier!"By NSBV Projects LtdNSBV Projects Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-02-10 5 "I have to say that you guys are a breath of fresh air in the telecom world. "By Powercut (Wales)Powercut (Wales) TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-04-11 5 "Really good service, system is easy to use, we save £250 per month compared with our old system."By The Lyme TrustThe Lyme Trust TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2021-06-08 5 "seamless service from start to finish, offering a personal & friendly yet extremely professional service. highly recommended :)"By Minshall & CoMinshall & Co TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-08-28 5 "After the initial trepidation of moving over from BT I can honestly say it's best thing we have done, easy installation, easy operation and great additional features all in all very happy"By Penkhull Service StationPenkhull Service Station TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-06-14 5 "If any of my contacts are looking for a cloud based telephone system, I cant recommend these guys enough!!No contract, great prices but most of all outstanding customer service, nothing is too much hassle for them. Thanks guys you have made the process very easy :)"By DBS Processing LtdDBS Processing Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-11-11 5 "Great service from the staff who really took the trouble to make sure that we were set-up properly. On the switch over day the numbers from our old supplier were ported over exactly as planned by Telephone Systems - to the very hour!"By Bailey Solutions LtdBailey Solutions Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2019-08-20 5 "I need to keep my phone number when moving exchange, these guys made the transition as easy as I think it could get! A few teething problems where sorted with patients and speed. Always at the end of the phone to answer questions from this non techy Luddite! Compared to the same service with BT we saved £30 per month "By Forever Green FloristForever Green Florist TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2017-06-15 5 "Great superb quality system, at a very affordable cost. I cant rate highly enough. So much functionality for your gbp. Easy to appraise costs on the website, smooth effortless installation and integration. Superb back up from the team @telephonesystems.cloud"By Total Image Solutions LtdTotal Image Solutions Ltd TelephoneSystems.Cloud 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 2018-02-05 5 "I knew we were being limited by our standard phone system, but had no idea how to transfer to a cloud based system The team explained and handled the move perfectly. Incredible the difference it has made to our team and clients"By Nexus Dental LaboratoryNexus Dental Laboratory TelephoneSystems.Cloud Cloud Telephone Specialists 01782608608 £10 per month The Hub, Trentham Business Qtr, Bellringer Road, Stoke-on-Trent, Staffordshire, ST4 8GB 5 out of 5 with 41 ratings Support for your business from the centre of the UK! Our fantastically friendly support team are based in the UK in Stoke-on-Trent, Staffordshire. Cloud experts for over 21 years, why not live chat now to a member of the team and find out how we can help you transition your phone system to the cloud. Better than VOIP - HD Call Quality. Call quality like no other. Our system doesn't sound like an Internet call or VOIP as the sounds quality is High Definition (HD), it will even sound better than your previous landline. Work from anywhere. Move to a cloud telephone system and you and your staff can work from anywhere, it really is that flexible! Phones. Great quality phones in your office, simply plug and play. Mobile. Receive and Dial as your office number while out and about on the mobile. Computer. Save money and integrate with your CRM with the PC & Mac App. Home. Allow staff to work from home any time with the same extension number. Abroad. You can answer your work calls from anywhere in the world, including the beach. High quality branded cloud phone equipment. Pay monthly or save and buy upfront on our range of voip phones, headsets and conference pods. Associated With. Our Phone System How Cloud Telephone Systems Work Phone FAQ Why Us Contact Us Terms & Conditions & Policies Privacy Policy Help Partner Program Handy Articles Company Reg.: 4212030 telephonesystems.cloud is a Trading Name of Hosting Systems Ltd OfCom RID code: FLZ All content of this web site © Hosting Systems Ltd All prices are shown ex VAT Small Business Phone System | UK VOIP Phone System | Charity Phone System | DIY Telephone System | New Start-up Phone System | Recruitment Agents Phone System | GDPR Call Recording | Business SIM Only Mobiles | Staff Home Working | BT Alternative Phone System | Home Internet VOIP Phone | Hosted Phone System | Auto Attendant Phone System | Office Phone System | Microsoft Teams Phone System | Phone System for GP's and NHS | Virtual Phone System | Leased Line Quotes | Stuck in a phone contract The Hub Trentham Business Quarter Bellringer Road Stoke-on-Trent Staffordshire ST4 8GB UK Get a quote now
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Result 4
TitleBest Business VoIP for Small Business - 400,000+ Business So Far | RingCentral UK
Urlhttps://www.ringcentral.co.uk/small-business-voip.html
DescriptionLike the 400,000+ businesses with RingCentral, you can excel at remote work at a low cost. Learn how VoIP phone systems can optimise your small business. CLICK HERE>>>
Date
Organic Position4
H1Small Business VoIP
H2What is a VoIP service for small businesses?
Benefits of a VoIP service for small business
VoIP vs. traditional landline
Why RingCentral stands out
How do I set up a VoIP phone system for business?
Is VoIP worth it for small businesses?
H31. Great features
2. Remote working and mobility
3. Saving money
4. Customer support
Traditional landline
VoIP system
Why RingCentral is Optimised For Small Businesses
H2WithAnchorsWhat is a VoIP service for small businesses?
Benefits of a VoIP service for small business
VoIP vs. traditional landline
Why RingCentral stands out
How do I set up a VoIP phone system for business?
Is VoIP worth it for small businesses?
BodySmall Business VoIP Thank you for your interest in RingCentral A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call +44 (0)800 098 8136. It’s important to find ways to reduce costs while running a small business. And communication is key. You’ll have a great team who all want to push the business forward and collaborate effectively. So, you must find the best communication tools to help them. Much of business communication is done via phone calls. Business VoIP systems are becoming increasingly popular among small businesses to handle those calls. Why? They’re cheaper than landlines and require no additional onsite hardware. They provide a more streamlined service, helping you to compete with larger names. The following guide provides useful information on VoIP systems, and will help determine whether they’re right for your small business. What is a VoIP service for small businesses? Before going into details, it’s important to know exactly what a VoIP phone service is. It’s a pretty simple concept. Standing for Voice over Internet Protocol, it’s technology that allows businesses to make calls using the internet instead of over phone lines as with a traditional phone system. How does it work? Business VoIP systems take your analogue voice signals and convert them to digital data. That digital data gets sent through a server before connecting with the internet. It then arrives at its destination, and is transformed back to analogue audio. You can make and receive calls, alongside video conferencing, SMS and instant messaging, and call recording. With a VoIP system, you have everything you need all under one system. All you need is an internet connection. There are two types of VoIP systems: business VoIP and consumer VoIP. While they’re similar, there are a few key differences. Consumer VoIP has minimal features, including the following: Basic virtual phone number Voicemail Caller ID A VoIP business phone system has additional features, making for a more streamlined service. These include: Auto-attendant Conference calling Call forwarding Phone directories Interactive voice response Presence information Benefits of a VoIP service for small business. As a small business owner, you need all the help and support you can get to boost your business and compete with the big brands. VoIP for business has many benefits and is certainly worth considering. So, what are some of the main benefits of small business VoIP? 1. Great features. First and foremost, business VoIP systems offer great features with high functionalities. Not only do you get everything you would expect from a calling service, such as video calling, messaging, and call routing, you get high tech features that improve the way your business operates. These include customisable caller IDs, online meetings, and even faxing from a computer or mobile device. Not sure which you might need yet? VoIP systems can grow with your business. While you might only need basic services to begin with, as your business grows so can your VoIP capabilities. You can easily integrate extra phones and devices for new employees, for example, which may be complex when using a landline. Business VoIP service providers know that your business is never static. The best businesses are always growing and moving - and a VoIP system caters to your success. 2. Remote working and mobility. Remote working is becoming increasingly popular. Up until recently, the opportunity to work from home was reserved for one-off occasions or special circumstances. However, as the business world evolves, it’s becoming increasingly apparent that employees don’t necessarily need to sit under one roof together. People can work just as efficiently in their own homes. This sense of freedom creates a better, more trusting relationship between employers and employees. Everyone wants to feel valued and respected. One of the biggest challenges for remote working is connectivity - especially in a role where employees are required to make a lot of phone calls. A VoIP system eases this process and allows employees to work from home. How does this work? All an employee needs is internet access, and they will be able to get onto the VoIP system. With the relevant software on their PC or laptop, they can have a softphone at their fingertips. VoIP also integrates with mobile devices - Android, iOS, or otherwise - so employees can continue making calls on the go. It’s great for when employees are on client meetings or travelling for work. 3. Saving money. All businesses, big or small, want to save money where possible. A VoIP system can benefit your business hugely, as it’s cheaper than traditional phone lines. How? There are a number of factors that make the service cheaper than old-fashioned telecoms setups, such as: VoIP doesn’t use costly hardware. You are using an existing broadband system that doesn’t need to be set up or run separately. All you may need is an office phone or other handsets   Call costs are generally lower as you have no line rental or other similar expenses VoIP users aren’t tied down to locations, so you avoid extortionate international charges - and many long-distance calls are toll-free Employees have more flexibility to work from home, reducing the costs spent on office supplies and bills You pay less for providers as you can combine all office, mobile, and data services into one unified communications solution IT and technical support burdens are lessened as these will be managed by your VoIP provider Generally, all business owners should consider ways to cut back on costs, especially in their early years. The money saved by using a VoIP system can be put into improving the business in another area, such as recruitment, team building, or developing new products. 4. Customer support. While you undoubtedly know what you’re doing and feel confident in the growth of your business, all small businesses can benefit from a little extra support. You’re competing with large brands and customers might not have heard of your services. One of the biggest benefits of a VoIP phone system is that you receive IT and technical support from your business VoIP provider. This provides a safety blanket for your business, and assures you that any problems will be dealt with swiftly and efficiently. At RingCentral, our teams are available 24/7 to deal with any query, meaning that you have access to technical support at any time. Not only will this mean that your services are always up and running smoothly, but also that you have an extra level of confidence knowing that we’re here if you need us. VoIP vs. traditional landline. The benefits of a VoIP system are clear. But how does it compare to a traditional landline? Traditional landline. Requires costly hardware that is often paid up front Additional fees for extra calling features such as voicemail, call waiting, or caller ID You may be susceptible to spam calls as landlines do not have restrictions International calls may be difficult or expensive Typically very reliable and doesn’t go down in bad weather Supports emergency calls due to one location Might have issues with latest technologies Sound quality can be irregular VoIP system. Runs on a pre-existing internet system, which means that little or no extra hardware is required All features included in plan and new advanced features can be added when scaling the business Call screening means that you can block spam calls and these are illegal to mobiles International calls are at no extra cost - and may be free Relies on internet access and could be impacted by bad weather - - though, not the best VoIP systems Not guaranteed to support emergency calls Compatible with all latest technologies, thus offering the likes of CRM integration to meet wider business needs Generally has excellent sound and call quality Why RingCentral stands out. RingCentral provides small business VoIP services that make a big difference. We want to ensure that your services are the very best and that you are confident about your VoIP phone system. Here are some reasons why our customers choose us: We are created for business. We know what businesses need. Our VoIP solution adds extra features to ensure nothing is missing. Texting, faxing, and online meetings can all be done without the need to switch systems, creating a smoother and more professional working environment. We keep it quick. We don’t want you to be bogged down in the tech stuff. Our VoIP system is easy to install, taking a day or less to get up and running. This means more time for your business to succeed and less time twiddling your thumbs. We keep it safe. Security is one of the utmost considerations for a business owner. You might be dealing with confidential information and your customers are relying on data protection. Our VoIP system uses highly encrypted networks and different levels of authentication. The entire transmission journey is safe and secure. We’re here when you need us. We don’t leave you in the dark. Our customer support is unrivalled and we are available 24/7. We’re just a telephone call away when you need us. And when you don’t? We don’t butt in. It’s a safety net to ease your mind. We have the best value for money. You want the best pricing for your VoIP system. And you want total transparency. We don’t have hidden fees. We don’t have additional fees for premium features. Get a single, all-inclusive bill with no hidden costs. You deserve the best prices. How do I set up a VoIP phone system for business? Setting up a VoIP phone system might sound overwhelming at first. However, with RingCentral, it’s easy. We get you up and running as quickly as possible. But how does it work? Here are the main steps. Establish how many users you will need: How many employees do you have? How quickly is your team growing? Knowing the numbers will help decide what kind of VoIP plan you might need. Ensure your network is compatible: Your internet connection will need to be fast enough to support a VoIP connection. Determine the features you need: Do you need video calling? Interactive voice response (IVR)? Knowing which features you will need will determine the package. Speak to us: once you know the above, we will handle the installation. This means connecting your private branch exchange (PBX) to our servers. This will only take a day, max. Plug in your VoIP phones: If you’re using desk phones or IP phones instead of mobiles, these will need to be plugged in. Configure your service: All VoIP systems need to be configured through the settings menu. We will help you during this process to ensure everything is done correctly. You can set up voicemail and create extensions for employees here, too. Connect VoIP mobile apps: This is optional, depending on your plan. If you choose to connect the mobile as well as the desktop app, it’s a case of downloading it from an app store and entering the login credentials we provide. It’s a great option for remote workers. Start using your VoIP system: It’s that simple! Is VoIP worth it for small businesses? Some business owners wonder whether their business is big enough for a VoIP system. Is VoIP worth it? Do you get enough incoming calls? Ultimately, only you can make that decision. However, no business is too small for VoIP. VoIP can save a lot of money, allowing you to spend it elsewhere. You also get a better, more streamlined service that keeps everything in the same place. This means you save time contacting different providers and can simply call us at RingCentral. A VoIP system looks more professional. A professional business attracts more customers. It’s that simple. Why RingCentral is Optimised For Small Businesses. At RingCentral, we support small businesses. We know how difficult starting out can be, and we firmly believe that financial budgets shouldn’t stop you from reaching your potential. This is why we’re dedicated to providing the best services to make your small business the best it can be. Our VoIP system is: Affordable. We know that you don’t have a large budget to deal with, and this shouldn’t stop you from getting the best services. Check out our pricing. Easy to use. We want employers and employees to find their VoIP systems simple and easy to use. So we make them that way. Mobile. We know that many employees working in small businesses and start-ups like the option of remote working. We cater for this need by making our features intuitive for mobile phones as well as desktop. Scalable. We know that businesses often don’t stay small, and growth is a significant aim. So we can add additional features, whenever you need. So, if you’re looking for a VoIP system, we can help. Contact RingCentral today. View Demo Close X
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Result 5
Title7 Best VoIP Providers for Small Business 2022 | Startups.co.uk
Urlhttps://startups.co.uk/phone-systems/best-voip-providers-and-phones-uk/
DescriptionFind the right VoIP provider for your small UK business with our in-depth review of the top providers in 2022. Let the research commence
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Organic Position5
H1Best UK VoIP Providers for Small Businesses in 2022
H2The top UK VoIP providers: an overview
The best VoIP providers UK: a deep dive
Choosing a VoIP provider: our top tips
Will my VoIP provider supply phone handsets?
Next step: roundup and comparison of the best VoIP providers
H3In this article, we will cover:
Features
Verdict
Features
Verdict
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Related Articles
H2WithAnchorsThe top UK VoIP providers: an overview
The best VoIP providers UK: a deep dive
Choosing a VoIP provider: our top tips
Will my VoIP provider supply phone handsets?
Next step: roundup and comparison of the best VoIP providers
BodyBest UK VoIP Providers for Small Businesses in 2022 Find the right VoIP provider for your small business with our in-depth reviews and recommendations. Ross Darragh January 10, 2022 20 min read About us . Startups was founded over 20 years ago by a serial entrepreneur. Today, our expert team of writers, researchers, and editors work to provide our 4 million readers with useful tips and information, as well as running award-winning campaigns. In 2020, we helped nearly 2,000 readers find the right telephone system for their business, and our aim is to continue this trend by offering reliable, accurate support and advice to startups everywhere. This article was co-authored by: Ross Darragh Writer Robyn Summers-Emler Grow Online Editor Our independent reviews and recommendations are funded in part by affiliate commissions, at no extra cost to our readers. The last thing you want to do is waste time and money setting up a VoIP phone system that won’t fit the needs of your business, especially after the difficulties small businesses have faced during the pandemic. The last 18 months have made it clear that communications between team members, working remotely or not, is more vital than ever.Based on our in-depth research, the best VoIP provider for small businesses is bOnline. It offers a feature-filled, small business-centric service that includes an in-depth reporting dashboard and a preset call flows editor – all at a reasonable price compared to other top providers.But the important question is, regardless of bOnline’s title as our best VoIP provider, is it the right choice for your business?It isn't the only game in town – RingCentral and 8×8 also have fantastic VoIP solutions. For a handy price comparison, we recommend taking a moment to get personalised VoIP pricing quotes for your business. This service is free, takes just minutes, and there are zero obligations on your part.Or, if you want to carry out further research, read on for our review of the best VoIP providers. We’ll also give you some top tips on choosing the service most suited to your business’s needs, and explain the benefits of using a VoIP phone system. Compare VoIP Telephone System Quotes Do you already have a VoIP Phone System? Yes No It only takes two minutes In this article, we will cover: . The top UK VoIP providers: an overview The best VoIP providers UK: a deep dive Choosing a VoIP provider: Our top tips Will my VoIP provider supply phone handsets? Next step: roundup and comparison of the best VoIP providers The top UK VoIP providers: an overview. According to our expert research, the top VoIP service providers in the UK are: bOnline RingCentral Lily Communications 8×8 Berry Dialpad 4ComWhether you’re searching for the best support, pricing, scalability, or more, we’ve profiled each of these top VoIP providers for small UK businesses to help you find the best match for your priorities.We've assessed their different offerings, highlighting the features, prices, and pros and cons of each. If you'd like a more specific idea of how much a VoIP phone system could cost your business, you can check out our dedicated VoIP costs page. But for now, we’ll speed things up with a general overview of each provider:VoIP providerBest forCheapest packagebOnlineSmall businesses wanting tailored, affordable service plans offering excellent all-round features£5 per user/month (pay as you go)RingCentralSmall businesses with teams who need unified communications to collaborate with ease£7.99 per user/monthLilySmall businesses that are new to VoIP phone systems, and/or require dedicated customer supportPricing unavailable - bespoke quotes only8x8 Small businesses looking to scale in the future£8 per user/monthBerrySmall businesses wanting to customise their phone system with multiple featuresPricing unavailable - bespoke quotes onlyDialpadSMEs with sales departments, who need to provide coaching and feedback to their employees using live call coaching features£12 per user/month4ComSmall businesses who want the flexibility of no fixed costs or set pricesPricing unavailable - bespoke quotes onlyYou can compare leading UK VoIP providers using our custom built comparison toolPricing is correct as of 24th August 2021 The best VoIP providers UK: a deep dive.    Cost:Pay as you go = £5 per user/monthUnlimited = £9 per user/monthUnlimited calling & video = £16 per user/month bOnline has received countless telecoms business awards in recent years. It champions itself as the UK’s number one small business VoIP provider – and we definitely agree. This VoIP software provider has already helped support over 50,000 small UK businesses, with 1,800 businesses added monthly – a testament to its growth and popularity.Features. So, what makes bOnline so great? For one thing, it offers 50+ features – including unlimited calling, a reporting dashboard, a digital phone line, and a mobile app. You’ll also be able to try out the service free for 30 days. The reporting dashboard is a unique bOnline feature that some providers don’t offer, or offer only on a premium plan (which isn’t cost effective for small businesses). It uses infographics and processes real-time data, so you can interpret insights and make business decisions based on call volumes and durations.You can also preset call flows, a function offered only by bOnline. This allows you to customise call flows to your business, directing customers through the appropriate contact channels. This feature is especially handy if you don’t have an existing PBX system, auto-attendant, or receptionist.You can set up the bOnline VoIP hosted system in just two minutes, with no engineers, installations, or IT buffs required (a piece of cake compared to 4com and Lily, both of which have lengthy onboarding processes that can take weeks).Verdict. For us, bOnline wins the title of best VoIP provider for small businesses because it is built specifically for smaller operations. In the larger picture of telecoms companies, bOnline doesn’t have the operational capacity and technical ability of 8×8 or RingCentral. But we write reviews for startups and small business owners – and bOnline is the best product for our readers. Pros: Free 30-day trial so you can see what the service has to offer Comprehensive CRM integrations with Salesforce AND Hubspot Insightful, easy-to-interpret reporting dashboard to help you identify call trends Unlimited calling option at £9 per month/per user is a great price for the 50+ features you get Brilliant customer service – it’s the only micro business-focused telecoms company rated ‘Excellent’ on Trustpilot Price match guarantee Cons: Not suitable for medium to large-sized businesses – so be aware of this if planning to scale and grow exponentially   Cost:Essentials = £7.99 per user/monthStandard = £14.99 per user/monthPremium = £19.99 per user/monthUltimate = £24.99 per user/month RingCentral MVP has made a big name for itself in the VoIP phone system industry over recent years. It’s a unified business communications product centred around facilitating collaboration and making workflows more streamlined and efficient. You can message, video and phone on any smart device seamlessly, whether that be a mobile, tablet or desktop.Features. RingCentral’s essential plan comes with 100 inclusive outbound minutes per user/per month as standard, and at only £7.99 per month, it’s a fairly competitive price for what you get. The service can be integrated with hundreds of apps, including Microsoft 365, Salesforce and Google. Keep in mind that integration with Salesforce and Zendesk is only available with the premium plan.Features on the standard and premium plans include call management (auto-attendant), high-definition voice, and quality of service reports that are great for measuring employee performance. 24/7 customer support is included with all four plans, and the premium plan even comes with a dedicated account manager.Verdict. Despite RingCentral boasting 24/7 support on all of its plans, customer satisfaction levels are relatively low on review sites like Trustpilot, as technical support isn’t the best and resolution times are often slow. But this is largely due to RingCentral’s popularity, and if you can grasp the app, with its easy-to-use interface and simple functionality, you won’t need much support anyway. Pros: Out-of-the-box integrations with Salesforce, Google, Microsoft, and more 50+ features, including, auto-attendant, and call recording Supports a wide range of desktop VoIP phones from vendors such as Cisco, Polycom, and Yealink if you’ve already got handsets Can integrate with existing PBX systems Cons: RingCentral Essentials package is very stripped back feature-wise, and doesn’t include unlimited audio and video meetings Customer support isn’t great – long resolution times for some technical issues Want to quickly compare bespoke quotes from the best providers in the UK? You're already sold on VoIP phone software for your company, but now you just need to ensure you get the best possible deal for your small business, as the last thing you want is to be tied into an expensive contract with a poor provider.This is where we come in. Our free comparison tool will match you with the right provider for your company’s needs, providing you with direct VoIP provider quotes that you can easily compare.All you have to do is fill out a few details, and we will take care of the rest. Cost:Doesn't publish set price plans, instead provides personalised quotes after assessing business needs Lily Comms supplies over 2,500 businesses across the UK with its award-winning VoIP communications system. Its on-premise VoIP solution enables businesses to adopt a hybrid phone system, meaning they can use their analogue system alongside an internet-based cloud phone system – giving them the best of both worlds.Features. Lily offers a brilliant hosted VoIP system, with monthly savings of 30-60% if you’re switching from older ISDN or analogue lines. Its VoIP offering comes with a range of features, including call recording, auto-attendant, personalised messages, and the Collaborate platform. Collaborate is an all-in-one unified communications app included free with your VoIP service, and is ideal for teams needing to collaborate frequently – it offers voice calls, video conferencing, instant messaging, file sharing and more, all in one place.Verdict. With a solid five star Trustpilot rating, Lily Communications is a reliable provider that puts a focus on its relationships with its customers. It's up there as the best provider for customer support, promising a maximum four hour response time for any major fault, and providing a dedicated account manager to support you through, from the setup process to any issues/queries further down the line. Pros: 24/7 support options Dedicated account manager for great customer relationship management Fairly priced – 86% of Lily customers have saved money Microsoft Outlook integration for email Designed to scale – with specific packages suited for businesses of varying sizes Cons: Pricing is only available on request Customer reviews say setting the system up can take some time Up to a 16 hour wait time for minor faults On-premise or hosted VoIP? On-premise VoIP solutions are more expensive than cloud-based VoIP solutions, and usually require either an in-house or outsourced IT team for maintenance. The upside of on-premise VoIP providers is that they can design you a phone system that fits your exact requirements – meaning they're great for niche communication setups. And because you have your own dedicated server, on-premise solutions are even more secure than cloud-based shared server solutions. Cost:Express = £8 per user/monthX2 = £19 per user/monthX4 = £36 per user/month 8×8 is an established, reputable player in the telephone systems game, and its highly flexible X Series offers UK small businesses plenty of scalability. Plus, at just £8 per user per month, 8×8 Express is one of the cheapest phone system packages out there.Features. Businesses using 8×8 VoIP services can take advantage of features like auto-attendant, voicemail to email, and unlimited video conferencing – all available on the Express plan. Once you outgrow the Express package, you can easily upgrade to 8×8's X2 and X4 packages. These are particularly ideal for businesses that have international clients, with package prices including unlimited calling to 14 and 47 countries, respectively. Those who are looking for a unified communications platform are well serviced by the X2 package, while businesses that rely heavily on performance analytics may want to look into the X4 package. Businesses that opt for the X2 and X4 packages could also benefit from contact centre integration, which is great for small customer-centric businesses with the potential to scale.Verdict. 8×8 is an expert in creating VoIP phone systems for a huge array of industries. This VoIP provider also has many different hardware leasing options, making it easy to create a phone system that keeps up with your requirements for both physical and virtual technology. It is an incredibly reliable and reputable company, and offers the best scalable VoIP solution for small businesses by far. Pros: Advanced call management allows you to direct calls to the right resources during business hours. Outside of business hours, you can route calls to voicemail or to alternate resources Branded Video Conferencing lets you project a professional image to your customers. Customize the entire experience with your background of choice, your logo, and a vanity URL for your meetings Free trial for the first month lets you decide if 8x8 is the right service for your business before committing Cons: Technical support can be slow at times (according to customer reviews on G2 and Trustpilot) – so don’t expect rapid same-day response times VoIP phones and other hardware are not included in the monthly price We get it, there are plenty of providers offering similar products, and it can be a pain reading through reviews and analysing comparison tables... So why not answer a few simple questions about your business using our incredible comparison tool, which will tailor your specific needs to the best VoIP phone providers available.You'll receive bespoke quotes and additional product information to make it easier to select your best-fit provider. Plus, it only takes a minute.   Cost:Doesn't publish set price plans, instead provides personalised quotes after assessing business needs Features. Berry’s award-winning VoIP system, iPECS cloud, offers a modifiable, flexible product for small businesses. Add and remove users with ease, and be supported with out-of-the-box features like Auto Attendant, ACD, Hunt Group, Pick Up Group, Paging Group, Voicemail, Voicemail to Email, and Music On-Hold.Although it’s not as tech-forward as RingCentral, Berry has yards on its competitors in terms of customer support – it’s beaten only marginally by Lily Comms in this department. Choosing Berry as your VoIP provider will give you not only an abundance of features and dedicated support, but also reports and analytics to measure performance and quality of service. With competitors like 8×8 and RingCentral, you typically have to pay extra for reports like these.Verdict. Berry offers a very collaborative system, with instant messaging, screen sharing, and video included, but you’ll need to pay extra for a unified communications solution. And even if you do shell out, it will fall short of the quality and functionality offered by other competitors. Berry also lacks the integration capabilities of bOnline. However, the amazing support provided and features included make it easy to look past the basic iPECS desktop and mobile app interfaces. Pros: Flexible, business-specific pricing means you won’t be overcharged for a service you don’t fully utilise 24/7 support with a dedicated account manager is great for customers new to VoIP systems Comprehensive call reporting and analytics come included with your plan Cons: Have to pay extra for a unified comms solution, which isn’t as functional or efficient as other competitors’ products Limited integrations – no CRM systems or Zendesk    Cost:Standard = £12 per user/monthPro = £20 per user/monthEnterprise: Bespoke quote Dialpad is a VoIP provider best suited for softphones. Although you can attach it to hardware, the software-savviness and innovation behind this service is what makes it so attractive for small businesses.Features. When we talk about software innovation, we mean the fact that Dialpad’s entire cloud-based platform is powered by AI. The voice intelligence software that comes with Dialpad captures action items, provides coaching, takes notes and even analyses sentiments in real time whilst you are on a call.This voice intelligence is great for call centre managers or sales managers, who, using the VI Call Summary feature, can quickly find specific “coachable moments” on which to focus their attention when providing performance feedback.Dialpad comes with all the standard call management features, plus integrations with helpful apps like Salesforce, Google, Slack, and Zendesk. It also comes with a 14-day free trial, which is useful if you just want to sample what’s on offer. A recent addition, video conferencing is also now available for free on the basic plan. Dialpad takes the crown for coaching and training – live call coaching allows managers to listen in on calls and take over when needed, providing real-time coaching and sales recommendations.Verdict. What lets Dialpad down is its reporting, which lags way behind competitors – although this provider is currently adding more features and working on improvements. Unlike 8×8, RingCentral and bOnline, you can’t analyse the quality of calls with Dialpad, nor schedule reports for future release. Instead, you’ll just have the option to print or export old reports in a CSV format – which is a fiddly delimited text file exported into excel. Pros: The user experience is really good, and switching from devices (like mobile to desktop) is easier to do than with competitors like 8x8 The voice intelligence software is incredibly useful in providing feedback and highlighting weaknesses or pain points for employees during calls with customers – perfect for a sales-focused business There are lots of integrations Live call coaching is an excellent addition, which competitors only offer in premium plans Cons: Reporting and analytics are basic and lack customisable features, which isn’t great for businesses needing to measure their quality of service The standard plan is more expensive than other competitors Integrations (besides Microsoft and G Suite) and 24/7 customer support are not available with the standard plan – support is only available five days per week   Cost:Doesn't publish set price plans, instead provides personalised quotes after assessing business needs 4Com offers its own VoIP system through its HiHi series of phones. The HiHi is a tablet phone that slots into a docking station. It offers businesses flexibility by giving employees the option to take their HiHi phone home or move desks, simply by taking the tablet out of its docking stationFeatures. Businesses can use the HiHi VoIP phone for calling, video calling, instant messaging, call recording, and reporting. Businesses can also upload social media and customer relationship management (CRM) apps onto their HiHi device – although it's worth bearing in mind that the device doesn't have the same level of processing power as popular devices like Samsungs or Apple tablets. The HiHi phones also come with ‘HiHi Connect’ and ‘HiHi There’ apps for unified communication across your business (instant messaging).Verdict. 4Com tailors its VoIP package to the unique needs of your business, which is why it doesn't have any prices advertised. There are no fixed costs or set prices, making it ideal for companies that may experience fluctuating or lower call volumes. In other words, you won’t have to pay for something you don’t need. 24-hour fault reporting is included, but 24-hour support is an extra cost. Pros: Pricing is determined according to needs and usage – making 4Com a very cost-efficient service HiHi phone models are versatile and easily portable – can be used as both a phone and tablet HiHi2 phone system comes with beneficial features including call recording, call reporting, and on-hold marketing Will install additional broadband lines to improve the number of concurrent calls you can make, which is good for scalability Bespoke, personalised training is provided in-office to your employees, so everyone can easily get to grips with your new phones and software Cons: Unfixed pricing is not so good for a business needing to make lots of calls 24-hour support is available, but not included in the standard cost – you must pay extra for it Tablets aren't designed to support heavy-duty software Need help choosing the right VoIP provider We can match you with the best VoIP system based on your requirements Find a VoiP system It only takes a minute. Choosing a VoIP provider: our top tips. We’ve identified five of the most important qualities in a VoIP provider. Keep these in mind when searching for the best VoIP provider in the UK to match your business’s needs:Support – what type of support is available, and how can you access it? For example, is assistance available 24/7? Is there any time difference to take into account?Range – how many products and services does the provider offer? Can it accommodate your business’s needs, both now and in the future?Knowledge – how easy are the provider’s products to use? What level of technical know-how is required for set up, training, and use?Price – does the provider offer products that suit your budget? At what level do they market their offering, e.g. budget, standard, or premium?Reputation – is the provider reputable? Is it an established brand in the industry? Does it have a good Trustpilot rating? Will my VoIP provider supply phone handsets?Depending on your business needs, you’ll want to check if your VoIP service provider can supply VoIP phone handsets. Having to spend extra on finding this hardware yourself can be a pain, especially when you’re already spending a lot of money per user for the software itself.Always research each VoIP software provider first, as you’ll often find the software is only compatible with certain VoIP phone models. Once you've chosen the right software, you'll be able to work with your provider to find compatible VoIP phones that match the needs of your business.Most VoIP providers offer you the option to lease your handsets (great for upgrading) or purchase them outright (more cost-effective in the long run). If not, there are lots of VoIP handset providers out there you can purchase from directly. Some of the best VoIP phones are made by Grandstream, Yealink, and Cisco. Check out our best office phone system for small business review to learn more about specific VoIP handsets. Tips for choosing the best VoIP phone for you Your phones play a key part in your business communications on a daily basis, so it’s worth considering which features are most important to you when choosing a device. Some top priorities might include:Call management – will your phone handset allow you to put multiple lines on hold, transfer calls at the touch of a button, set up call diverts, and programme short keys to regularly used internal and external numbers?Flexibility – does your business require only set standard features, or are you looking for phones that can provide custom functions?Phone types – will you need physical phones, or is a softphone application more suitable for your business operations? Are touch screen phones ideal for your team’s functions, or will basic handsets be better?Movement – if you plan to use your phones on the go, such as with a headset on a sales floor, would you prefer a cordless phone over a corded one? Next step: roundup and comparison of the best VoIP providers. As mentioned earlier, the best VoIP provider for small businesses is without a doubt bOnline. Although an underdog in the telecoms industry, this company’s offering brushes aside its competition with ease.bOnline is the best provider because it offers the whole package, specifically tailored to small businesses. For starters, you get 50+ features included as standard, including unlimited calling and an incredibly user-friendly mobile app.The reporting dashboard is an excellent, customisable feature that produces real-time data, and you don’t have to be signed up to the premium package to access it – unlike with competitors like 8×8. Other competitors, like Dialpad and RingCentral Office, focus so much on other features that their reporting functions get left in the dust.There are plenty of other reasons why bOnline is the best provider, but in a nutshell, it is simply the most small-business friendly. Whilst larger providers are more focused on enterprise-level features.VoIP providers Berry and Lily Comms pride themselves on excellent service, but the reason they don’t make the cut as the best overall provider is that they fall short of the technical capacity to offer the software savvy features larger providers like RingCentral and 8×8 can. 4com successfully balances the offering of customer support and technical savviness with its innovative use of the HiHi tablet, but there simply aren’t enough features for it to compete with bOnline for the best provider title.Regardless of our opinion, you should always compare VoIP providers before signing on the dotted line. The last thing you want is to be stuck in a contract with a service that doesn’t fulfil the needs of your business, even if it is, generally speaking, a great product.This is where our custom-built comparison tool comes in. We've partnered with some of the best VoIP phone system suppliers to help you get the best service for your business. Simply provide us with a few basic details, and providers will be in touch with bespoke personalised quotes for you to compare, along with further details about why the service they offer would best suit the needs of your business. Top tip! When it comes to choosing your VoIP provider, you should consider what features you need and whether the provider offers them as part of its service.It’s always best to conduct thorough background research on your chosen provider. Look up its Trustpilot and/or Which? ratings, and read reviews to see what it does and doesn’t do well.However, if you want to save time researching, our custom-built comparison tool can help pair you with the right service provider for your business needs. It only takes a few minutes to receive bespoke personalised quotes and further information, and best of all, there's zero obligation on your part. Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free advice and reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews. Share this post facebook twitter linkedin Ross Darragh Writer Ross has been writing for Startups since May 2021, specialising in sustainable business and telephone systems. He also runs the successful entrepreneur's section of the website.He's previously written for Conde Nast Traveller and the NME and is passionate about music, sustainability, and travelling. Follow him on his Twitter - @startupsross for helpful business tips. Related Articles . Business Phones The Six Best Business Phone Line Providers for Small Businesses 2022 October 29, 2020 Business Phones 7 Best office phone systems for business 2022 October 2, 2020 Business Phones Best six SIP trunking providers for small businesses in 2022 October 2, 2020 Business Phones Best Multi-Line Phone Systems for Small Businesses in 2022 October 2, 2020 Load more articles Back to Top
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Result 6
Title9 Best VoIP For Small Businesses (The ULTIMATE UK Guide)
Urlhttps://www.networklondon.co.uk/best-voip-for-small-business-uk/
DescriptionIf you're looking for the best VoIP for small business, we've reviewed 9 companies which are totally worth a closer look..
Date22 Jul 2020
Organic Position6
H1the 9 best VoIP for small business uk
H2Who are we to judge?
The 9 Best UK VoIP Providers
What is the cheapest VoIP service?
What is a VoIP Phone System?
What is hosted VoIP?
What is the best VoIP service and phone system?
What is the best VoIP app?
Conclusion
Contact Us Today
Menu
Other
Legal
H3Microsoft Teams
RingCentral
4com
Vonage
Berry Telecoms
BT
Voxcloud
Soho66
Gradwell Communications
H2WithAnchorsWho are we to judge?
The 9 Best UK VoIP Providers
What is the cheapest VoIP service?
What is a VoIP Phone System?
What is hosted VoIP?
What is the best VoIP service and phone system?
What is the best VoIP app?
Conclusion
Contact Us Today
Menu
Other
Legal
Bodythe 9 best VoIP for small business uk Jean van Wyngaardt April 24, 2020 2 Comments Share on facebook Share on twitter Share on pinterest Share on email Share on print Table of Contents . VoIP telephone systems may not seem all that interesting at first glance, but the evolution from old school traditional VoIP phone services to innovative unified communication platforms is totally worth getting excited about.Being able to manage phone calls from a mobile app, setting up a video conference call with multiple team members and communicating through team messaging are all essential requirements today, and the best part is that a modern VoIP service can do it all in a single interface.It’s even possible to get rid of all your VoIP phones and equipment all together, especially with some of the software tools available. It may seem obvious to point out how businesses are completely dependant on technology, especially when it comes to communication. Working remotely is fast becoming the new normal, and as time goes on, ‘owning’ expensive business IT infrastructure is totally not necessary any more. VoIP providers are having to innovate and thankfully, this is exactly what has happening.That’s the focus of our article today, we’re taking a detailed look at 9 of the best VoIP providers to see who offers the best features, customer service and products overall. We’ve also put together a load of technical tips further down, so let’s jump right in! Who are we to judge? I thought I should mention our credentials seeing as you’re looking for trustworthy advice. We’re an IT support team with loads of experience using just about every available VoIP phone system available, we’ve rolled out 100’s of installations over the years and maintain a large number of business networks.Hopefully our experience in the VoIP sector will provide you with a comprehensive overview. If you’re in the market for a new VoIP provider and want an unbiased sounding board to discuss options, feel free to get in touch with us.We’re more than happy to discuss our VoIP expertise and tailored managed IT services designed specifically for small to medium sized businesses. REVIEW OUR Services The 9 Best UK VoIP Providers. Here are a few of our favourite business VoIP providers and a quick overview of features. We’ve focused on more than just the standard stuff, it’s not enough to just offer a fancy dashboard, VoIP phones and clever call routing with hunt groups (well get into all this techno mumbo jumbo later).We’re after the creme dé la creme of features and call packages that all established businesses would really benefit from and which should be included in a single VoIP service. We’ve also tried to balance our choice of reviews against customer service, features and overall impression so that you are able to find the best match for your business requirements. Microsoft Teams.  4.8/5 Possibly one of the most interesting platforms to have launched in recent years which focuses on the needs of collaborative businesses. Microsoft Teams started as a way for Microsoft to compete with Slack (an amazing team messaging application) but because of Microsoft’s enormous multi-platform eco system, it’s quickly starting to dominate the VoIP market too.Team’s VoIP/phone system capability includes auto attendant (press 1 for sales, 2 for support, etc), call queues, call recording and voicemail which is pretty standard stuff you’d expect to find. But, the real magic is taking place behind the scenes. The cloud dashboard is incredibly good, you’re able to manage the smallest levels of detail, from permissions to Outlook calendars and just about anything else your business could possibly need.The reporting element is also really good, each user can be sent an email every week highlighting usage between emails, meetings, video conferences, etc. Office 365 is an already powerful suite of business software built into one package, adding their VoIP phone system to the mix is a cherry on the top. You will definitely find cheaper providers out there, but as unified communications go, you’re getting a lot of cool software and features at a reasonable cost.Are there any negatives? Microsoft have a large offering of business products so it’s complicated to get the information you need from their support docs and pricing pages. It also takes quite a lot of Microsoft knowledge to set up and port over your existing phone numbers. But, if properly installed and managed, this are one of the best VoIP platforms available. RingCentral.  4.4/5 RingCentral are another innovative business-grade VoIP provider worthy of consideration. For all the features that are available, their offering of inexpensive call packages and service as a whole is impressive. The highlights include a well designed mobile/desktop app, video conferencing and team chat interface covering all the core basics you’d hope to see with a modern VoIP phone system.The admin portal is also easy to navigate and provides advanced features, including call user management, analytics, shared lines (similar to Team’s auto attendant) and many more. They also include a good level of security with the addition of single sign-on and the ability to set different permissions for every user and department.Overall, the feature set is impressive. You’re able to integrate with other cloud platforms like Office 365 and GSuite, you’re also able to purchase new phones and handsets directly through their website and they have loads of positive feedback which bodes well for their innovative VoIP system as a whole.Are there any negatives? Although RingCentral do get positive reviews, there are some mixed opinions when it comes to customer service. In our experience, any large VoIP provider will share this problem as their support team are limited in their ability to solve complex requests in the same way a hands-on IT support company or VoIP provider would do. It’s not a bad thing, just means it may be worth handing over the management of all business related VoIP queries to your IT provider rather than engaging directly. 4com.  4.3/5 4com could be considered a more traditional provider matching a solid VoIP phone system with great customer support and training. The reason we’ve included them on our list is because they do get a lot of positive reviews across google, and as rock-solid VoIP phone systems go, they do deliver superb quality across the board.As with the other reviews we’ve covered, 4Com also provide mobile apps, video conferencing, call recording and reporting – all the features you’d expect to have but maybe not as wide range or advanced as some of the others on this list.The strongest aspect to their service is the hands-on business support provided and team training, making it easier to switch over. For example, setting up more advanced features like auto attendant, call forwarding, configuring call monitoring, etc would be something they would do for you on the administration side as part of their installation project.So what are the negatives? There is nothing wrong with going for a traditional VoIP phone system per say, but if you’re looking for a completely unified communications platform which integrates into other cloud systems and performs multiple functions like instant messaging/team messaging, going the traditional route just won’t cut the mustard. It may seem that their mobile apps are of the same caliber as Microsoft Teams, but it won’t be the case. That said, customer satisfaction is really important too, and this is where 4Com’s UK based support team are exceptional. Vonage.  4/5 Vonage are one of the largest UK VoIP providers who have been in operation for the last 15 years. Their VoIP service is a good mix of technology with an impressive range of features including desktop and mobile applications, video conferencing and team collaboration/messaging. They’ve integrated Amazon Chime which is a suite of collaboration tools which works similar to MS Teams, mixing in voice, messaging and video communications.They also include an endless list of essential features like call recording (business wide and on-demand), voicemail to email, virtual receptionist, trendy hold music, etc – it goes on and on. They also have CRM integrations and connections to different cloud platforms like Office 365 and GSuite, which makes for greater unified communications overall.Similarly to RingCentral, their aim is to make the whole experience easy to use through their interface design, which has its positives and negatives.What are the negatives? As with most of the giant UK VoIP providers, customer service is somewhat hit and miss depending on who you talk to. Vonage are usually consistent with feedback but some of their latest platform updates have caused a few problems with long-time users, so customer satisfaction is not at the level it used to be. That said, there is a reason they have survived for so long, and ultimately, they still do deserve a spot on our top 9 list of VoIP suppliers. Berry Telecoms .  4/5 Berry are not as tech forward as MS Teams or RingCentral, but they do deliver affordable business VoIP phone systems with excellent customer support to back it up. Similarly to 4Com, their main selling point is customer satisfaction with the addition of a dedicated UK account manager to make sure you’re getting the best possible support, and their features are not too bad with access to mobile/desktop user applications, albeit very basic in design.I wouldn’t say the technology they’re using truly qualifies as a fully unified communications package, there is room for improvement in areas like integration with other cloud services and team messaging. But, their VoIP system still delivers a decent level of technology features, you’re able to access voicemails, call routing, click to call and review statistics on all devices through reports.Other features include call recording, group calls, hold music and marketing functionality. They also provide business mobiles, phone-specific broadband and on premise telephone systems (PBX) if that’s your preference.Are there any negatives? It’s a balance between innovation and customer service, the VoIP providers who have the coolest toys are not necessarily the best at delivering personalised customer service. Berry certainly delivers the service element in spades, but they do lack a lot of functionality which you may get with MS teams, RingCentral or Vonage. BT.  3.4/5 No UK centric VoIP review could be complete without mentioning BT, they have a massive foothold and are worth mentioning seeing as they do support a lot of businesses throughout the UK. Believe it or not, they have a fairly popular VoIP service with a good dashboard and decent call management features (standard stuff like automatic call routing, hunt groups, voicemail to email, call forwarding, etc)BT controls and operates most of the internet cabling networks in the UK and so are able to offer cost effective call packages to larger businesses which include VoIP phones/handsets and connectivity bundled into one. The downside is it usually entails a long and bloated contract for 3 years or longer, which is not ideal for most small businesses.Their entire platform is cloud based, and they do have CRM integrations available, but everything is a chargeable extra. Where other providers deliver call recording, analytics and CRM integration inclusive of their service, BT bolts this on as an additional charge. It just feels like they’re behind in their offering, especially considering all the other providers we’ve looked at offer more value in essential business features for less money.Are there any other negatives? Sadly, BT have a bad reputation for customer service with one of the lowest scores on trust pilot. We’ve had a fair number of our clients use BT’s VoIP phone system over the years and while it generally works, it’s just unnecessarily expensive for what you get. There isn’t a team messaging app or much unification going on which would add much better value to a small business. What is the cheapest VoIP service? The next few reviews may just be the best VoIP for small business where affordability and excellent support are needed in one package. They may not offer the most innovative technology with fancy integrations and extensive controls but they have the business features that count, and are a pleasure to work with whenever you need help. Voxcloud.  4/5 Based in the UK (Manchester), the Voxcloud team are definitely customer focused in the way they deliver their service. You get all the business VoIP features you may expect, including ring groups (similar to auto attendant, group calls or hunt groups), voicemail to email, virtual receptionist and an easy to use cloud portal where everything can be managed.Their per user pricing is designed to offer small businesses a lot of flexibility (as low as £5 per user per month) and competitive call bundles on either a pay as you go basis or per month. Their premium package also include more advanced services like call recording and click to dial. The best part is, there are no contracts so you’re able to switch VoIP providers whenever your business requirements change.Voxcloud to offer a product demo and trial period (with a test phone number) if you want to evaluate their services before you commit, but overall, they’re definitely worth checking out. Soho66.  3.6/5 One of my personal favourites are soho66. They get a ton of positive reviews for their business VoIP service, and their control panel has a good amount of customisable features which are easy enough for average users to change. It’s by no means the most modern platform – it does feel a little dated, but it works nonetheless.I’m not kidding when I say they’re ultra affordable, prices start at £2.99 per user per month on pay as you go pricing. All the call management features are there, including call director, hunt groups, hold music, voicemail to email and a cost effective virtual receptionist service who can help answer missed calls.My only criticism based on using their services for several years is it doesn’t scale very well, you tend to miss having good user reporting, video conferencing and more advanced mobile/desktop apps to use. It’s a basic service with no bells and whistles, but that is perfectly fine for the average micro/small business who just needs a traditional phone system.It can be a little technical to set up, although they do have a good UK based support team. I’m a tech nerd and still had to call them a few times to figure out how some aspects of their service should be configured. Gradwell Communications .  4/5 Lastly on our list is Gradwell who have a number of offerings. Their SME and startup product (called Wave) is a highly affordable business VoIP system with prices starting as low as £2 per user per month, and they do have a basic level of integration with a simplified mobile application.The focus is on delivering excellent support with all the standard business features including call recording, custom hold music, call routing, a virtual receptionist to help answer missed calls and voicemail to email. There aren’t a great deal of innovative integrations available, but as a phone system goes, it’s still far better than ‘some’ of the bigger providers we’ve mentioned.Overall, their offering is worth looking into if price is a big factor, their business call packages are very reasonable and they do have a few other services on offer i.e. broadband internet and leased lines which ensure you have the perfect network in place to handle VoIP telephone connectivity. What is a VoIP Phone System? VoIP is an acronym for Voice Over Internet Protocol, all that means is instead of having to make calls over physical phone lines, you’re able to use an internet connection instead. But, setting up a fast business network and dedicated channel of internet is just as important as the VoIP provider you choose.Whenever anyone has a bad experience with the quality of phone calls (like having bad mobile reception), it’s usually down to the configuration of their local business network and/or the speed of their internet connection. What we generally recommend to our own customers is to either have a dedicated connection purely for phones. Alternatively, if their network equipment provides, it’s also possible to split a single fast internet connection into two parts, one for voice calls and another for data (using something called VLANs).The big positive with a dedicated business VoIP service over more traditional ‘on premise’ platforms is the sheer amount you’re able to save on operational costs. We’re not talking a small amount either, you’d be looking at 50 – 70% less per month. The cost savings are a result of cheaper bundles which include free UK minutes and cheap international calls, as well as not requiring multiple ISDN or phone lines.Switching services is not too difficult to do (in the right hands), if you already have a business phone number you’d like to keep, it can be ‘ported’ across to a 3rd party VoIP provider. If you need to port more phone numbers or purchase new connections, they usually they are able to be ported or acquired one at a time, or in sequential bundles. What is hosted VoIP? Older VoIP phone systems required having a dedicated business PBX server located in individual offices which processed incoming and outgoing calls. These VoIP servers would include an administrative interface (usually a nightmare to operate), a separate network and a dedicated internet connection. These platforms are designed to physically operate independently to the rest of your IT environment. As with all cumbersome processes in technology, it was only a matter of time before VoIP phone systems moved into the cloud.Cloud or hosted VoIP is basically the same thing but without any of the expensive equipment. All you need are some compatible desk phones (or mobile/desktop app) and you’re ready to make and receive calls. It’s that simple.A lot of services are able to work with existing handsets depending on the age and design. It’s often more economical to upgrade. But, in all honesty, with platforms like Microsoft Teams which have a brilliant softphone application, you don’t need handsets at all.PBX servers still do have their place in larger businesses. It’s rare to find small businesses hosting their own VoIP servers, but it does make sense to do in certain large scale circumstances. The initial cost may be high, but is cheaper to operate (per user) at scale. What is the best VoIP service and phone system? There are a lot of business VoIP services on offer, from ultra affordable to feature packed, it all depends on the size of your business and whether or not some of these features are all that important to you and your team.If you’re a startup or micro-business looking for a simple telephone system, a service like Soho66, Voxcloud or Gradwell would be perfectly fine in the short term. The cheapest per user pricing starts at around £2 for a virtual ‘phone line’ which includes a phone number of your choosing, and you can either sign up for a call bundle of UK local and mobile minutes (and some include international call packages too), or pay as you go pricing on a per call basis.Small to medium sized businesses who are looking for better ways to collaborate, I highly recommend going for Microsoft Teams or VoIP systems on that level. The per user pricing is not extortionate (I can’t recall what package we’re on) and call user bundles are very competitive with a choice of multiple suppliers.My personal experience testing several VoIP systems over the years is that it’s not worth being too tight on budget. It can be a little stressful having to port over your telephone numbers whenever you switch providers, and you only really want to have to do it if it makes financial sense or adds value to your business. What is the best VoIP app? We’ve tested a wide range of phone systems and business VoIP services over the years, and we’ve also tested every version of ‘softphone’ we could along the way. Some VoIP apps work well over WiFi connections but fail horribly over 3G and 4G mobile connections. While a lot has changed with better development, it’s never perfect on slower internet but some apps do better than others.But, if I had pick just one winner, it would have to be – surprise, surprise – Microsoft Teams! It makes sense if you think about it, they’re a huge software business with more app developers per square foot than all of the UK VoIP businesses combined. You have to bear in mind that most (if not all) mobile apps that are being included as part of a VoIP service are not developed by the provider directly. They’re rebranded versions of whatever platform is being used in the background.Is that a bad thing? Not at all. They’re reasonably well designed and updated regularly, and if you go on user feedback for all the better rated VoIP systems/providers we’ve mentioned above, you’ll find their assortment of applications perfectly fit for business purposes. The biggest difference you will notice is how well a phone app can handle calls when subjected to slow connections, and that’s where the big developers have the leg up.Softphone apps are also free to use internally i.e. making and receiving calls from your colleagues on your business VoIP network is not chargeable, and you can make and receive external calls using your direct number (or the main office number if you prefer). Very clever and useful indeed! Conclusion. Choosing the best VoIP supplier for your business is definitely worth careful consideration. Do you actually need physical VoIP phones or just apps? Would having a bunch of well designed collaborative features increase your business productivity? Do you absolutely need call recording or international calls? Whatever you’re after, there is sure to be a collaborative phone system in this list which will fit your business requirements perfectly.It’s also worth figuring out how much effort you will need to put in to doing a migration from one telephone system to another. Most small businesses don’t have the extra capacity or technical confidence to port across every important phone number already in use, and ensure everything is installed without disruption. Choosing the right supplier (like ourselves!) to manage your project is just as important as choosing the service itself.Hopefully this article is helpful, I’d love to hear your feedback so please leave a comment below! Jean van Wyngaardt . Enthusiastic IT support professional and musician who loves geeking out with the latest technology and cybersecurity. My team and I help organisations succeed by automating all the small things so they can get on with achieving big things. I hope this blog helps you too! NextThe Top 15 Cyber Security Companies In LondonNext Table Of Contents. . Contact Us Today. If you would like more information on our IT services, or to book a free onsite assessment, get in touch today. Contact Us Happily Serving Businesses Across London. Est. 2008Cocoa Studios, Unit 207,Biscuit Factory, 100 Drummond Road,London, SE16 4DG0333 335 5020Monday to Friday: 8:30am to 6pm Twitter Facebook-f Linkedin Menu. Consultancy Services Remote Support Hosted Desktops Cyber Security Solutions Small Business Other. Contact Us About Us Support Portal Blog Legal. Privacy Policy Terms of Use
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Result 7
TitleThe Best Business VoIP Providers for 2022 | PCMag
Urlhttps://www.pcmag.com/picks/the-best-business-voip-providers
DescriptionVoIP is unbeatable for cost, customization, and app integration, so we've tested and ranked the top cloud-based providers to help you find the right one
Date
Organic Position7
H1The Best Business VoIP Providers for 2022
H2Our 10 Top Picks
Best for High Reliability Requirements
Best for Enterprise-Class Call Volumes
Best for SMB Unified Messaging
Best for Unified Communications Hub
Best for Softphone Users
Best for Microsoft 365 Customers
Best for Legacy Handset Hardware
Best for Traditional PBX Capabilities
Best for Customer Support, Call Centers
Best for Very Small Businesses
How to Choose the Right VoIP System
Wait, So What Is VoIP, Exactly?
How VoIP and UCaaS Benefit Your Business
What Is SIP?
Optimizing Your Internet Connection for VoIP
Managing VoIP on Your Internal Network
How Hybrid Work Is Impacting VoIP
The Softphone Answer
Future-Proofing Your VoIP Communications
Compare SpecsThe Best Business VoIP Providers for 2022
Compare SpecsThe Best Business VoIP Providers for 2022
H3Intermedia Unite
RingCentral MVP
8x8 X Series
Vonage Business Cloud
Dialpad
Microsoft 365 Business Voice
Ooma Office
Mitel MiCloud Connect
Freshdesk Contact Center
Line2
Recommended by Our Editors
Dig Deeper With Related Stories
PCMag Stories You’ll Like
About Wayne Rash
H2WithAnchorsOur 10 Top Picks
Best for High Reliability Requirements
Best for Enterprise-Class Call Volumes
Best for SMB Unified Messaging
Best for Unified Communications Hub
Best for Softphone Users
Best for Microsoft 365 Customers
Best for Legacy Handset Hardware
Best for Traditional PBX Capabilities
Best for Customer Support, Call Centers
Best for Very Small Businesses
How to Choose the Right VoIP System
Wait, So What Is VoIP, Exactly?
How VoIP and UCaaS Benefit Your Business
What Is SIP?
Optimizing Your Internet Connection for VoIP
Managing VoIP on Your Internal Network
How Hybrid Work Is Impacting VoIP
The Softphone Answer
Future-Proofing Your VoIP Communications
Compare SpecsThe Best Business VoIP Providers for 2022
Compare SpecsThe Best Business VoIP Providers for 2022
BodyThe Best Business VoIP Providers for 2022 VoIP is unbeatable for cost, customization, and app integration, so we've tested and ranked the top cloud-based providers to help you find the right one. By Wayne Rash Updated December 13, 2021 facebook twitter flipboard social share Flipboard Pinterest Reddit LinkedIn Email Copied Error! Copy Link https://www.pcmag.com/picks/the-best-business-voip-providers Comments Related VoIP & Phone Service Picks: Best Video Conferencing Best Business Messaging Best Residential VoIP Providers Our 10 Top Picks. Best for High Reliability Requirements. 4.5 Outstanding Intermedia Unite. Available  at Intermedia.com Check Price An excellent cloud PBX choice that combines great reliability with a full menu of feature options, including UCaaS features and custom integration options. Pros. Full-fledged PBX system available via the cloud Deep feature set suitable for SMBs and enterprises Good integration with third-party software and services Cons. Mobile app required for importing and initial syncing of contacts Limited call monitoring features Sometimes difficult switching between user and administrator roles Read Our Intermedia Unite Review Pros & Cons Best for Enterprise-Class Call Volumes. 4.5 Outstanding RingCentral MVP. Available  at RingCentral Check Price RingCentral MVP sets the standard for midsized businesses on up to enterprises. As a full-service cloud PBX, this solution ticks all the boxes, including advanced capabilities like UCaaS and custom app integration. Well worth our Editors’ Choice designation. Pros. Network infrastructure in Europe, the US, and Asia Very deep feature set for VoIP and collaboration Artificial Intelligence (AI) integrations Long list of optional applications for customization Cons. Some newer collaboration features still under development Workflow not as intuitive as it should be Limited report customization Read Our RingCentral MVP Review Pros & Cons Best for SMB Unified Messaging. 4.0 Excellent 8x8 X Series. Available  at 8x8 Check Price The X Series is 8x8’s replacement for its Virtual Office platform. The new products has revised back end and a load of new features that bring 8x8 squarely into UCaaS territory. Pros. Plenty of standard features in the base offering Solid mobile and desktop capability with easy setup Multiple pricing plans Cons. Had some issues importing contacts from Google Some user modifications only possible using bulk edit Scheduling meetings must happen in Outlook or Google Calendar Read Our 8x8 X Series Review Pros & Cons Best for Unified Communications Hub. 4.0 Excellent Vonage Business Cloud. Limited Time: As low as $13.99 Per Line Per Month  at Vonage See It Vonage is a large company but its Business Cloud squarely targets the small business sector. A robust platform has new features and management tools, though it makes some compromises when it comes to security. Pros. Long list of features for admins and users Solid mobile and desktop apps Good API integration Cons. Importing contacts requires multiple steps Additional features cost extra and can add up quickly Soft phone won’t start without a microphone attached to your desktop Read Our Vonage Business Cloud Review Pros & Cons Best for Softphone Users. 4.0 Excellent Dialpad. Available  at Dialpad Check Price While Dialpad can support dedicated VoIP hardware, the service is definitely geared towards its softphone, making it a solid solution for those needing custom integration or mobility. Pros. AI-based Voice Intelligence feature highlights actionable call content Strong call center and customer service functionality Smooth contact syncing with G Suite and Outlook Cons. Video conferencing a $15 add-on for more than 10 meeting participants Limited reporting customization and no call quality reporting Read Our Dialpad Review Pros & Cons Best for Microsoft 365 Customers. 4.0 Excellent Microsoft 365 Business Voice. $15 Per User Per Month  at Microsoft365 for Business See It For companies with around 300 employees and a focus on Microsoft Teams, Microsoft 365 Business Voice is a no-brainer way to add robust SMB VoIP capability across both desktop and mobile devices. Pros. Cost effective add-on to Microsoft 365 Deep integration with Microsoft 365 Solid mobile and desktop capability integrated with Microsoft Teams Cons. Tedious setup process for auto attendant Calling plan limited to 3,000 minutes (50 hours) per month Read Our Microsoft 365 Business Voice Review Pros & Cons Best for Legacy Handset Hardware. 3.5 Good Ooma Office. Available  at Ooma Check Price Ooma is also chasing the small business market but it sets itself apart by offering a service without a contract that still has a solid feature set. But if your business is moving fast you may outgrow it soon. Pros. Flexible product with no fixed contract Basic mobile and desktop apps Support for existing analog phones Easy to use Cons. Limited reporting capabilities Phones must be configured by Ooma Read Our Ooma Office Review Pros & Cons Best for Traditional PBX Capabilities. 3.5 Good Mitel MiCloud Connect. Available  at Mitel Check Price Focused mainly on replicating more traditional PBX capabilities in the cloud, Mitel MiCloud Connect does this job well, and it's even updated the service with good mobile support and some innovative call routing features. Pros. Handy Bluetooth handset Contact import from CSV plus Google and some Microsoft 365 syncing Long list of available CRM integrations Cons. Fixed number of reports and modifying or adding new ones costs extra Overall costs are incremental and can therefore rise quickly Read Our Mitel MiCloud Connect Review Pros & Cons Best for Customer Support, Call Centers. 3.5 Good Freshdesk Contact Center. Available  at Freshworks Check Price While it can work as a general VoIP service for small business, Freshcaller is intended as a call center phone package that’s primarily used through a softphone. Pros. Easy to configure Great feature set for a low-cost call center solution Detailed and customizable reporting Cons. Limited support for physical devices Aimed at call centers operations, not general business use Per-minute pricing could get expensive depending on call volume Read Our Freshdesk Contact Center Review Pros & Cons Best for Very Small Businesses. 3.0 Average Line2. Available  at Line2 Check Price If you're looking for a reliable, basic VoIP service that's easy to configure for both desktop and mobile users, Line2 is a solid choice for small teams. Pros. Simple setup Intuitive softphone client Includes incoming fax Cons. Limited reporting; analytics cost extra Lacks third-party integrations No video conferencing or collaboration features Read Our Line2 Review Pros & Cons Pros & Cons Compare Specs Voice over IP (VoIP) systems have long dominated the small-to-midsize business (SMB) telephone market. Not just because they're less expensive than on-premises PBX (private branch exchange) systems, but because they're mostly software, which makes them far more flexible. There's nothing an old-fashioned PBX can do that a VoIP system can't, but there's a very long list of things you can do with VoIP that aren't possible using on-premises hardware, which makes them ideal for most offices, especially those with hybrid work plans. Even residential VoIP includes features that are impossible with conventional telephone systems. VoIP systems, sometimes called cloud PBXes, can manage all your voice communications from a central web console no matter how many extensions you've got, where your employees are located, or even what devices they're using. Most systems also offer features like video conferencing and team collaboration. Combine those features with subscription-based pricing that's generally much less expensive than an old-fashioned PBX, and VoIP wins. That's especially so during the pandemic when so many employees are now working from home. If you opt for VoIP over PBX, it's simply a matter of downloading a softphone client to an employee's PC. They can use that computer just as they would their office phone extension in one step. You Can Trust Our Reviews Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions. (Read our editorial mission.) Still, COVID-19 won't last forever, and hybrid work may not be suitable for your business, so keeping in mind core VoIP criteria is also important. That means providing voice communications for employees at their desks once they return to the office. Businesses may also use VoIP to power a call center for sales or customer service and support. They also need to connect with other communication channels, such as conference calls, fax machines, mobile communications, text messaging, video conferencing, and wireless handsets.On top of that, VoIP solutions must provide more advanced functionality through software, like shared meeting collaboration, voicemail to email transcription, and call recording. And lest we forget, many businesses still need a service that will connect to the public switched telephone network (PSTN).  Because they're working across such a broad array of features and channels, many of today's phone systems are classified as Unified Communications-as-a-Service (UCaaS). These are generally cloud-based, virtual PBXes that include at least one (usually multiple) software client to enhance their functionality on the web, desktop, and especially mobile devices. Now let's dig into what you need to look for in a VoIP provider. How to Choose the Right VoIP System. Before you start considering a brand, you need to figure out exactly how you want your business to use a phone system. Look at your existing phone system and decide whether you're going to simply keep all of it and bolt some VoIP functionality on top, retain only part of it, or replace the whole thing. Frequently, a total replacement isn't in the cards, if only because some parts of your existing phone system can't be easily changed over to softphones or even desktop VoIP handsets.For example, suppose you have a heavy manufacturing environment with outdoor activities, such as a steel fabrication yard or a landscaping company. In that case, your rugged old outdoor phones may be precisely what you need. It would help if you also decided which capabilities of the old system you'll need to keep and what features the new phone system offers that you think will be necessary for the future.When planning, it's important to include stakeholders from all the critical parts of your business. Yes, this mainly includes the IT staff and the data security folks since your voice calls will now be data communications. But it also needs to have the workers who'll be using the system to get work done, especially the work that drives revenue and engages customers.These people have invaluable insights into what's needed versus what's simply cool and new. Remember, a VoIP system is much more than just a new set of phones; these platforms have very long feature lists, but many of those features can change your overall price so you need to know what you need and what you don't. For business-level users, figuring all that out starts with understanding what VoIP is. (Photo: d3sign / Getty Images) Wait, So What Is VoIP, Exactly?VoIP is a method of digitizing voice signals and then sending digital voice information over an IP network. The analog voice information is encoded using software called a codec to accomplish this. When it comes time to change the digital signal back to analog, another codec does that job.  For a VoIP system to work, it needs to route calls between users or the outside world. This gets handled by a virtual PBX that your VoIP provider manages in a cloud-based system. You're essentially sharing a large PBX with that provider's other customers, but because these companies use multi-tenant segmentation, your PBX will appear dedicated to you. This engine will take care of routing calls on your VoIP network and out to others as well.However, there's a need to route calls to the PSTN and other analog phones for many businesses. This may mean a PSTN gateway, or even a hybrid PBX, where there's at least a small telephone switch located at your office. Your VoIP vendor will let you know if this is necessary at the planning stage. However, many small businesses try hard to avoid any on-premises PBX components. That's partially due to cost savings and partially because the capabilities offered by all-cloud systems are more than advanced enough for their needs. How VoIP and UCaaS Benefit Your Business. If all this is starting to sound like more trouble than it's worth, remember that turning your PBX into a software solution means a significant opportunity for flexibility and integration that you can't get any other way. After all, programmers can now treat your phone as an app. That's taken us to the fast-changing UCaaS paradigm mentioned above. Here, VoIP providers, like the ones we've reviewed, provide additional software capabilities that are all implemented and managed from a single, unified console.The exact features offered in any particular UCaaS solution can change radically from vendor to vendor. Still, most include options for video conferencing, shared meeting and online collaboration tools, integrated faxing, mobile VoIP integration, and device-independent softphone clients. That last one is significant now because it means that your employees can download an app to their smartphone or company laptop, and that app will mirror all the functionality of their corporate phone, including responding to calls coming into your business phone number and their extension in particular. For folks trapped at home by the pandemic, that's a perfect solution. Softphones are at the heart of most UCaaS instances, and for many VoIP buyers, they're becoming the primary use case, sometimes wholly obviating the need for physical handsets. Part of that is because they work as well on mobile phones and tablets as they do on desktop PCs or laptops. Softphones are often the only tool for workers in call centers because they're the front-end window to any CRM or help desk integration, which is nowadays a must-have for that job.A softphone can combine a telephone conversation with text chat and screen sharing. That means two employees can seamlessly add more participants, handle private text chats between those participants while the call is still going on. This creates a collaboration session where the group shares screens, documents, and data—no prep, no reserved lines, just button clicks. In the case of a CRM integration, the system could recognize the customer's phone number or some other identifier and automatically pull up that record for the technician or salesperson answering the call. It can even alert a manager to monitor the call if it's a critical client. That's the basics of UCaaS, but the concept is constantly evolving to include more communication and collaboration technologies. Those capabilities also get tweaked to provide new benefits, sometimes general, sometimes aimed at specific verticals, like healthcare, for example. The key is integration. Voice is becoming integrated with other back-end apps, and UCaaS makes that easier. That's fueled significant growth in the UCaaS market over the last several years, as recent research from Statista bears out.   UCaaS Projected Market Growth in US Through 2024 That rich feature fabric can change radically between vendors, however. For example, RingCentral's softphone offers a long list of app integrations and features, including not just collaboration platforms but bi-directional email and scheduling. Line2's softphone client, on the other hand, is specifically designed to be simple so users can pick it up quickly, and it does this by mostly mirroring the buttons you'd find on a standard desktop handset. Two ends of the spectrum, but that means you need to be very careful when testing these apps to make sure you're getting not only what you need but in the right way for how your company does work. Getting the most out of basic VoIP communication and all these UCaaS features, too, means understanding some of the technologies running underneath or next to VoIP. For most every VoIP installation, that starts with SIP. (Editors' Note: Line2 is owned by Ziff Davis, PCMag's parent company.)What Is SIP?The Session Initiation Protocol (SIP) is one underlying technology that makes VoIP possible. This is a text-based protocol similar to HTML. It's the most commonly used standard for setting up and controlling phone calls in most VoIP systems. You'll run across references to SIP in almost anything you do with these kinds of phone systems, especially when you're selecting any handset hardware you want to use.There are still other legacy protocols around and some non-SIP standards, including H.232. Other protocols that are still around are the Media Gateway Control Protocol (MGCP) and the Skinny Client Control Protocol (SCCP). The former is known for being overly complex and also that it doesn't support some of the functions that people need in their phones, like caller IDs. Cisco is the primary proponent of SCCP since they developed it. But even so, Cisco is currently phasing SCCP out in favor of the much broader SIP standard. SIP is used for the vast majority of modern VoIP phone systems. It also handles phone service, video conferencing, and several other tasks just fine, which is why its use is so widespread. It has trouble with data security, but more on that in a bit.  What makes SIP so popular is not only that it's deep and flexible, but also because it was purpose-built to engage in multimedia (meaning not just audio but also video and even text) communications over TCP/IP networks. For VoIP calls, SIP can set up calls using a number of IP-related protocols, including the Stream Control Transmission Protocol (SCTP), the Transmission Control Protocol (TCP), and the User Datagram Protocol (UDP), among others.But it can also handle other functions, including session setup (initiating a call at the target endpoint—the phone you're calling), presence management (giving an indicator of whether a user is "available," "away," etc.), location management (target registration), and call monitoring. Despite all that capability, SIP is simple compared to other VoIP protocols primarily because it's text-based and built on an easy request/response model that's similar in many ways to both HTTP and SMTP. Yet, it's still capable of handling the most complex operations performed by business-grade PBXes.  However, while understanding the basics of VoIP and SIP is essential, setting one of these systems up will require some general network skills. For the best voice quality, your network will need to meet certain minimum throughput levels for upstream and downstream data. In addition, you'll also need to meet a minimum latency number (that is, the time between when a signal leaves a remote computer and when your system receives it), typically measured in milliseconds. You'll also need a business-grade connection to the internet if that's where your call traffic will go.    (Photo: Brian A Jackson / Shutterstock) Optimizing Your Internet Connection for VoIP. Most VoIP solutions will require stable and consistent internet connectivity at all your office locations. At the very least, your business phone system must have access to a business-class internet link, so discuss these needs with your company's internet service provider (ISP). This should be a dedicated link through a dedicated router if you expect your phone calls to sound as if they were coming from a business and not someone's home Skype connection. At a minimum, it's important to have a router that can create virtual LANs (VLANs) and also has the ability to encrypt your voice traffic. These days, you need end-to-end VoIP security for any call. For larger systems, and for systems where security is critical for things like being compliant to vertical regulatory needs, your current internet connection might not be adequate. The internet doesn't do quality of service (QoS), and bandwidth can be unpredictable. Network congestion can ruin a conference call, and activities such as DNS hijacking can put your business and data at risk.We all love the internet, but it's not necessarily the safest place for your business voice communications. If you fall into this category, remember that while the internet uses the IP protocol and VoIP runs over IP, that doesn't mean that VoIP must run over the internet. You can get all the UCaaS software benefits we've mentioned by running your voice network over dedicated lines. Sure, it'll cost more, but it will also ensure crystal clear voice quality as well as the ability to implement much-improved data security.Managing VoIP on Your Internal Network. In addition to making sure your internet service can handle your VoIP traffic, you also need to make sure your local area network (LAN) can handle it. What makes network management tricky when you're adding VoIP is that if you simply drop it onto your network, that traffic will get processed the same as any other traffic. So your shared accounting application or those 20 gigabytes worth of files your assistant just moved to the cloud get the same bandwidth as a phone call.The problem there is that VoIP traffic is much more sensitive to network bumps and potholes than most general office traffic. That translates to garbled conversations, difficulty connecting over Wi-Fi, or (worst case) dropped and lost calls. If your business is small and your network is essentially contained in one or two wireless routers, then your configuration and testing headaches might be fairly easy (though still there). These tasks can be complex and time-consuming for medium and larger networks, which translates into added cost in terms of person-hours. Fortunately, most of the providers reviewed here have engineering staff that will contact you as part of your setup process to help your IT staffers test and optimize your network prior to deployment. That's definitely something we recommend, even if it costs extra, but there are steps you can take now to prep your LAN for VoIP and make the deployment process that much easier.For one, be sure to understand QoS (mentioned above). This means going beyond understanding the concept and moving to how the networking equipment in your office -- or your employees' home offices-- can actually implement QoS if you're still at that stage. Most business-grade networking hardware will be able to handle QoS in more than one way, so testing which method will handle voice traffic more smoothly in your environment is important. Next, you want to understand codecs. This technology is what really gives each call its voice quality because it controls both bandwidth usage and the voice data's compression. There are several proprietary and open source voice codecs, so know which is supported by your networking equipment. Then make sure your VoIP vendor supports those codecs, and then test different kinds to see what's most efficient.Last, you'll want to take a close look at your current network monitoring tools. At its core, VoIP is simply a specific kind of network traffic, so in the end, it'll be these tools that allow you to see that traffic and manage it across your network. Make sure that the tools you're using support VoIP's needs, especially around QoS, traffic analysis, and network congestion issues. Recommended by Our Editors. VoIP vs. UCaaS: The Differences Explained 5 Ways to Improve VoIP Call Quality at Home 9 Steps to Optimize Your Network for VoIP Once you've engaged with a VoIP provider, their engineers will help you determine the overall service grade of your network (look at that as your network's basic "VoIP readiness factor") and how to tweak their service and optimize your network so VoIP can run effectively over your infrastructure.How Hybrid Work Is Impacting VoIP. The pandemic has hit most VoIP installations very hard. That's because what we've discussed above has been mainly about optimizing one network, namely your primary office network. Those steps mean significant work and time, both for your VoIP vendor's engineers as well as your IT staff.But COVID-19 has given rise to a hybrid work trend that looks like it won't go away once the pandemic is over. And keeping remote workers voice-enabled means moving your VoIP system off of a single internal network with one big and well-managed internet connection out to dozens, hundreds, even thousands of small home routers where your remote-working employees now need to use their softphones. Maintaining good call quality has been one of the chief challenges IT professionals face since 2020.Maintaining control over your voice quality at so many different locations is the problem. Even if you've got several business-grade routers working in a bunch of branch offices, this problem is surmountable since (1) it's usually not overly difficult to provision those branch office routers remotely, and (2) the routers at those locations were chosen by your IT staff specifically because they work well with the routers at your primary location. That's not the case with home routers. And this situation can get even more complex.That's because many companies' hybrid work strategies now include a desktop as a service (DaaS) or virtual desktop component. DaaS is a very attractive solution for IT pros supporting remote workers since it gives them back the tight desktop control they had back in the one-office days. It's all software, so they don't need to be concerned with supporting local, personal devices other than the worker's home router. This has given DaaS a sudden popularity boost that's been bolstered by some large players entering the game, notably Microsoft with its easy-to-use Windows 365 Cloud PC solution.Big provider data centers are very well managed and use state-of-the-art infrastructure, so DaaS could be a great solution even for a large number of VoIP conversations. Then again, if a few thousand businesses share a single data center, it might also turn your VoIP system into an unreliable garble generator. Before re-deploying your VoIP softphones into the cloud, you'll want to test that carefully. A better interim solution would be to deploy a mobile softphone to every employee's personal phone or tablet and then start moving them to their virtual desktops in a slower, controlled fashion. If you've still got a legacy voice system, meaning an on-site PBX with analog phones, then your only real COVID response will be call forwarding to your employees' home phones. If you've got a VoIP system, however, then you've likely got one of the softphones mentioned above as part of that service, and that's how most organizations are meeting the COVID challenge, as evidenced by a survey conducted last year by sister site, Spiceworks Ziff Davis: The Softphone Answer. Softphones are perfect for the pandemic because using one means your employees can simply boot up their laptop or mobile device, install the softphone, strap on a headset, and they're good to go. Theoretically. In reality, that's when you can bump into voice quality problems. Your IT staff not only can't control those home routers remotely, they often won't even know their capabilities. These routers were chosen by the employee or by the employee's ISP, so you're looking at hundreds of different makes and models even in a midsized company. Some will have more advanced features, like QoS, some won't. Those that do may also implement QoS and similar components in different ways.All that makes configuring and managing home routers very difficult for IT personnel, but they'll still face that task. If employees run into conversation problems over their softphones, their first call will be to the IT help desk. Shunting them off to the VoIP provider, or worse, the ISP isn't a good idea either. It'll likely cause employee frustration since those outfits won't be familiar with your company, and they'll either refuse support or it'll take a very long time. In practice, most businesses handle this on a case-by-case basis since COVID is a temporary problem. Most home networks can take the extra load as long as the employee ensures that other latency-sensitive traffic, like gaming or video streaming, is kept to a minimum during the hours they need to talk. If some home routers develop problems, IT staff build a queue and handle those one at a time. Sometimes they'll be able to access the router remotely with the employee's permission; sometimes, they'll have to walk that employee through configuration steps to fix the problem. Sometimes the employee will have to live with it unless the company springs for a new router or a higher bandwidth tier from its ISP. Future-Proofing Your VoIP Communications. Looking beyond COVID, VoIP makes the most sense for the vast majority of SMBs, not just because subscription costs are less expensive than buying on-site PBX hardware but also because VoIP is the only way to keep up with evolving communication trends.But with integration being at the heart of VoIP and UCaaS, you can't make a purchasing decision here without thinking about the future. On one side, consider each vendor carefully to see what they've done over the last half-decade in product development and keeping up with VoIP and UCaaS trends. On the other side, think about what you'll need in the next five years.At PCMag, we've noticed three trends that almost all the vendors we've tested here mentioned as being essential to their customers over that last year. That means they'll be crucial capabilities those vendors will want to add to their platforms in 2022:Mobility and 5G. While some VoIP services still offer mobile handsets, these devices seem to be on the downslope. After all, if talking while walking is your goal, why carry around a clunky handset when you should just be talking on your smartphone? Seamless voice switchover based on geofencing is one approach. So if your smartphone detects that it's inside your company's wireless network, it can seamlessly engage your VoIP client over Wi-Fi, not your cell service. Now you'll be making and receiving calls from both your calling plan as well as your business' VoIP service. This generally goes beyond simple calls and includes texts, voicemail-to-email, and collaborative online meetings.However, a little further down the road is ubiquitous 5G. When that happens, several VoIP vendors seem bent on simply connecting their service to 5G so workers will be able to access their business VoIP service wherever they are and across any device as long as it's 5G compatible. While some vendors do this with current mobile technology, the latency limits around 4G calling often make it a sub-optimal experience, not just for video and collaboration, but often simple voice traffic, too. 5G is the first service that promises the bandwidth necessary to make true mobile UC a reality. Artificial intelligence (AI). If your phone system uses an automated menu to help route customer calls, or even if it extends its tendrils to your website's e-commerce features, then your VoIP vendor will be pitching you on artificial intelligence if they haven't already. AI can reduce the number of operators you need to hire for your service center since it can handle initial and common customer questions on its own. Your vendor can also point it at security issues (see below), where it can help detect problems or breaches much faster than a human. Or it can work on the reporting and analysis side so you'll have a much more granular understanding of call and network quality, call volume, which apps are being most affected by your VoIP solution, and much more. VoIP security. As touched on above, the underlying protocol for VoIP is SIP, and it wasn't built with security in mind. This means hackers are taking advantage of several new attack vectors. One example is a denial of service (DoS) attack specifically on a phone service rather than the network as a whole. This will warp or drop your service because it results in your connection quality degrading, heavy latency, and system crashes. Caller ID spoofing is also becoming more common. This amounts to a phishing attack using a phone rather than an email. By calling workers with a caller ID that looks like it's coming from inside the company, hackers can get employees to cough up all kinds of sensitive information because they think they can trust the person at the other end of the call.During this round of testing, every vendor we spoke to mentioned security as a significant sales and development factor over the next several years. Potential solutions include managed call encryption with no service degradation, integration with identity management systems, and even AI to detect and respond to attacks as they happen. And these measures should be implemented sooner rather than later now that VoIP providers are becoming common targets of massive distributed denial of service (DDoS) attacks. These trends are likely to become important selling points in most VoIP vendor-customer pitches for at least the next two years. While that's great, be sure to fully understand what's being offered and how the vendor will go about delivering it. Is a 5G implementation truly standards-based, or are there some proprietary hardware or software components? How will any new security measures affect overall voice performance, and does the vendor fully support the changing security requirements in necessary industry regulations, like HIPAA and SOX?If all this seems like a lot of homework, remember that it's well worth the effort. Just about anything you can picture a business needing from a phone or collaboration system can be delivered by a hosted VoIP PBX solution—generally at a more affordable price than purchasing and maintaining your own on-premises PBX. It's just a matter of selecting the right solution for your business.If you have questions about business VoIP, subscribe to PCMag's BusinessWatch newsletter and join the [email protected] business community on LinkedIn, where you can ask vendors, other professionals like yourself, and PCMag's editors.    Compare SpecsThe Best Business VoIP Providers for 2022. Our Picks Intermedia Unite Check Price RingCentral MVP Check Price 8x8 X Series Check Price Vonage Business Cloud See It Limited Time: As low as $13.99 Per Line Per Month at Vonage Dialpad Check Price Microsoft 365 Business Voice See It $15 Per User Per Month at Microsoft365 for Business Ooma Office Check Price Mitel MiCloud Connect Check Price Freshdesk Contact Center Check Price Line2 Check Price Editors'Rating Editors' Choice 4.5 Editor Review Editors' Choice 4.5 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 3.5 Editor Review 3.5 Editor Review 3.5 Editor Review 3.0 Editor Review Voicemail Transcription Software Phone SMS Messaging Automatic Call-Back Call Monitoring Voicemail to Email Electronic Fax E911 Service SIP Phone Support Toll-Free Option Video Conferencing Where to Buy $27.99 Per User Per Month at Intermedia.com   Read More at Intermedia.com   $19.99 Per User Per Month at RingCentral   Call 888-856-2184 For More Information at RingCentral   Starts at $12 Per Month at 8x8   Limited Time: As low as $13.99 Per Line Per Month at Vonage   $20 Per User Per Month at Dialpad   Visit Site at Dialpad   $15 Per User Per Month at Microsoft365 for Business   $19.95 Per User Per Month at Ooma   Visit Site at Ooma   Visit Site at Mitel   19.99 Per Month at Software Advice   $19.00 Per User Per Month at Freshworks   $8.30 Per Month, Billed Annually at Line2   Like What You're Reading? Sign up for Race to 5G newsletter to get our top mobile tech stories delivered right to your inbox. This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. You may unsubscribe from the newsletters at any time. Thanks for signing up! Your subscription has been confirmed. Keep an eye on your inbox! Sign up for other newsletters Dig Deeper With Related Stories. Line2 Review 3.0 RingCentral MVP Review 4.5 Editors' Choice How to Set Up Wi-Fi Calling on an iPhone By Lance Whitney 8 Tips for Better Video Conference Calls By Jason Cohen PCMag Stories You’ll Like. About Wayne Rash. Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent reviewer of enterprise hardware and software. He is also a Senior Columnist for eWEEK. Email him at [email protected] Follow him on Twitter @wrash. Read the latest from Wayne Rash. Avoid These 10 VoIP Deployment Traps Line2 Review RingCentral MVP Review 10 Important Points for IT Pros Migrating Their Phone Service Why Mobile VoIP Should Be Part of Your Business Phone System More from Wayne Rash Compare SpecsThe Best Business VoIP Providers for 2022.
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Result 8
Title10 Best VoIP Phone Systems for Small UK Businesses | Amazing Support
Urlhttps://www.amazingsupport.co.uk/best-voip-systems-small-business-uk/
DescriptionWith no maintenance required, pay-as-you-go pricing structure, and secure cloud storage, hosted voice-over-IP (VoIP) services are just the kind of hassle-free telecom solution most modern businesses need. Gone are the days when businesses had to invest in setting up infrastructure for self-hosted telephony services and spend a fortune just to keep it operational. Modern Voice-over-IP ..
Date
Organic Position8
H110 Best VoIP Phone Systems for Small UK Businesses
H2With no maintenance required, pay-as-you-go pricing structure, and secure cloud storage, hosted voice-over-IP (VoIP) services are just the kind of hassle-free telecom solution most modern businesses need
Lily Comms
RingCentral
3CX
4Com
Berry
BT Business
bOnline
Vonage
Microsoft 365 Business Voice
Nimvelo
Final Thoughts
H3
H2WithAnchorsWith no maintenance required, pay-as-you-go pricing structure, and secure cloud storage, hosted voice-over-IP (VoIP) services are just the kind of hassle-free telecom solution most modern businesses need
Lily Comms
RingCentral
3CX
4Com
Berry
BT Business
bOnline
Vonage
Microsoft 365 Business Voice
Nimvelo
Final Thoughts
Body10 Best VoIP Phone Systems for Small UK Businesses With no maintenance required, pay-as-you-go pricing structure, and secure cloud storage, hosted voice-over-IP (VoIP) services are just the kind of hassle-free telecom solution most modern businesses need.Gone are the days when businesses had to invest in setting up infrastructure for self-hosted telephony services and spend a fortune just to keep it operational. Modern Voice-over-IP (VoIP) business solutions are now within the reach of almost all kinds of organisations. Not only have they evolved over time to provide superior ease-of-use and a wide range of features, but they also come with an affordable pricing structure for businesses on a shoestring budget.If you are a small business that’s interested in switching to a reliable VoIP service provider, you have come to the right page! Let’s cut to the chase and introduce you to some of the best VoIP phone systems that are most suitable for small businesses in the UK.10 Best VoIP Phone Systems for Small UK BusinessesLily Comms. Established in 2009 in Bradford, Lily Comms has gone a long way from being a newcomer in the UK telecoms industry to winning countless industry awards and a high Trustpilot score of 4.8. Being a small business themselves, they are passionate about providing affordable, bespoke communications solutions to small and medium-sized businesses in the UK, regardless of their size.RingCentral. RingCentral has partnerships with key carriers and provides services to more than 350,000 SMBs in over 40 countries across the globe. The company offers a 14-day free trial, just so you can try their service first and then make an informed decision. Their monthly prices are affordable, and their cloud-based platform can be integrated with countless business apps, including the G Suite, Microsoft 365, Salesforce, and many more.3CX. 3CX offers a full-featured phone system that comes with a range of call-handling features, for a reasonable price. It’s remote-work friendly, which means your team can use it from any location via 3CX’s mobile and browser apps. Not to mention, it takes just a few minutes to install and begin using it on any platform. To make the best use of 3CX’s services, you can either host it on-premises (the best option if you need more control), or simply choose from the countless 3CX-compatible, hosted IP phone or SIP trunk service providers in the UK.4Com. If you are looking for a no-frills VoIP service that comes with features like video conferencing, call recording, auto-attendant, mobile apps, and comprehensive call reporting – 4Com can be a decent choice. They also provide hands-on business support and team training, which makes it super easy for small businesses to switch over to their service, without much effort or upfront costs.Berry. Starting out barely a decade back, Berry has been quick at winning not just a bunch of industry awards, but also the hearts of its customers, with 90% of its customers rating their service as ‘Excellent’ on Trustpilot. Apart from getting a personalised service, a dedicated account manager, and 24/7 support, you can also avail capabilities like instant messaging, video conferencing, and even integrate your systems with other cloud services like Skype for Business.BT Business. Even though BT’s VoIP solutions are a bit more expensive than others in the list, it would be unfair to not mention their name here. BT offer support to a massive customer base they have acquired throughout the UK, and also offer a solid dashboard interface along with plenty of call management features, apart from the standard features you will find with other service providers in the same league.bOnline. bOnline offers small-business focused packages that are tailor-made to support your operations, regardless of how fast your business grows. Loaded with more than 50+ features, including call recording, after-hours smart routing, virtual receptionist, and a mobile app, you can avail their unlimited VoIP plans and make calls to more than 36 destinations across the world.Vonage. Vonage’s VoIP services are used by 100,000+ businesses across the globe. Their clientele includes big names like Thomson Reuters, Domino’s, and DHL. Having said this, they also offer basic plans, like their ‘Select’ plan, that’s more suitable for small businesses. They also have a head office in London, and are dedicated to providing scalable and flexible VoIP solutions, should your business grow rapidly in times to come. Plus, you will get access to a host of features, the kind that you would expect from a leading service provider of their scale.Microsoft 365 Business Voice. This VoIP add-on is available through Microsoft 365. Even though many might dismiss it at first glance, thinking it’s just an add-on for Microsoft Teams, both its features and customer support seems to be at par with other service providers on a global scale.Nimvelo. Nimvelo is a next-gen, feature-rich and remote-friendly business phone system that most businesses find quite impressive and fairly easy-to-use. You can integrate your CRM with it and also track the performance of your team via a web portal that can be accessed from any device or location. If you are looking for a full-fledged yet cost-effective VoIP solution for small businesses in the UK, one that requires no upfront contracts, provides UK-based customer support, and is quick to get up-and-running within minutes, Nimvelo is our top recommendation, hands down!Final Thoughts. Taking the leap from traditional phone services to unified, cloud-based communication platforms can be very profitable in the long run. By being able to manage phone calls from multiple devices and locations, and leveraging the several features that come bundled with the VoIP services, you can boost the productivity of your team significantly, incur cost savings, and increase your bottom line.To learn more about the VoIP for business that we recommend or contact us today!| < Prev Next > |Read More:. Cybersecurity: 5 Common Factors that Put Businesses at Risk. Read MoreMicrosoft 365 subscription prices to rise next year. Read More10 Reasons for Hiring an IT Consultant for your Business. Read MoreXmas and New Year 2021-22 Opening Hours. Read MoreMorris - Morris Treger. Great service!Jane - Blackjack's Mill Ltd. Problem sorted thanks to Mohammad :)Laurence - Silva Timber Products Ltd. Quick and easy as everything was done for me.Petra - Chelsea Psychology Clinic. The guy who helped me was very polite and patient. Also helped me resolve my issue quickly.Sangita - Banana Tree. Excellent service - Thank You!Tony - Minerva MC. I was contacted within a few minutes of reporting the issue and within 30 minutes all was sorted. I\'m not totally IT literate but Mohammad was patient and explained everything simply.Fran - FMC Ltd. I had an issue with Spam email that Mohammed dealt with speedily and efficiently.Paul - Silva Timber Ltd. Quick service, e-mailed and someone phoned me back within 15 minutes.Andy - Adams Mitchell. 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Result 9
TitleSmall Business Phone Systems - VoIP Phones - Cisco
Urlhttps://www.cisco.com/c/en_uk/solutions/small-business/collaboration/phone-systems.html
DescriptionLearn about the latest phone systems available to your growing small business to determine which IP phone best meets your needs
Date
Organic Position9
H1Small Business Phone Systems
H2Features and benefits
Small business product selector
Buying the tech you need is this easy
The answers and support you need are here
H3Contact Cisco
Enhanced user experience
Simple and secure
Energy-efficient
What kind of phone system is right for you?
Cisco IP Phone 7811
Cisco IP Phone 7821
Cisco IP Phone 7832
Cisco IP Phone 7841
Cisco IP Phone 7861
Cisco IP Phone 8811
Cisco IP Phone 8841
Cisco IP Phone 8845
Cisco IP Phone 8851
Cisco IP Phone 8861
Get payment options
Find a partner
Contact Cisco's Sales Team
Small business communities
Product support for collaboration
Collaboration resources
H2WithAnchorsFeatures and benefits
Small business product selector
Buying the tech you need is this easy
The answers and support you need are here
BodySmall Business Phone Systems Voice over IP (VoIP) technology brings your phone system into the modern age so that you can use the Internet to make and receive calls, whether it is landlines and mobile phones, or computer to computer. Watch video (2:20)View buying options Contact Cisco. Get a call from Sales Product / Technical Support 0800 404 7778 (UK) 9 am - 5:30 pm Free Trials Useful Resources How to Buy Demos Demo Webex Calling Demo Webex for free Configure speed dial Features and benefits. Enhanced user experience . Enjoy multi-line models for desktops, an endpoint for small conference rooms and backlit, pixel-based displays. Fixed keys and two-way navigation make it easy to use, and full-duplex communications deliver crystal-clear voice. Simple and secure . Supports the latest encryption to help secure your voice communications. Administration for software updates is simpler, as all models in the series share the same phone OS. Energy-efficient . Save energy with low power consumption, recyclable plastics in the hardware design, and the Cisco EnergyWise energy-management architecture. What kind of phone system is right for you? 7800 Series IP Phones Reliable, full-featured, secure VoIP. Deploy the IP Phone 7800 Series whether your platform is on-premises, Cisco Webex Calling or from third-party Cisco-approved Unified Communications as a Service (UCaaS) providers. Cisco's cost-effective IP phones can increase your business call efficiency and productivity while reducing IT operating costs. Cisco IP Phone 8800 Series A great fit for businesses of all sizes seeking secure, high-quality, full-featured VoIP. Selected models provide affordable entry to HD video and support for highly active, on-site mobile workers. Series Screen Ethernet switch Wideband audio 7800 Series IP Phones Series Screen Ethernet switch Wideband audio Cisco IP Phone 7811. This single-line model is ideal for occasional-to-light communication needs, such as in lobbies, cafeterias and conference centres. Find a partner View product details 384 x 106 pixel (3.28 in. / 83.3 mm) 10/100 Optional, with purchase of wideband headset Cisco IP Phone 7821. This two-line model is ideal for information workers and teleworkers who have light-to-moderate voice communication needs. Find a partner View product details 396 x 162 pixel (3.5 in. / 89 mm) 10/100 Yes Cisco IP Phone 7832. This conference phone is ideal for your small conference rooms and private office desktops. Find a partner View product details 384 x 128 pixel (3.4 in. / 86.4 mm) No (10/100 Network Port only) Yes Cisco IP Phone 7841. This four-line model is well suited for knowledge workers, administrative staff, managers, customer care agents and supervisors who have moderate-to-active voice communication needs. Find a partner View product details 396 x 162 pixel (3.5 in. / 89 mm) 10/100/1000 Yes Cisco IP Phone 7861. This 16-line model is an ideal phone to meet the active communication needs of managers, administrative staff, customer care agents and supervisors. Find a partner View product details 396 x 162 pixel (3.5 in. / 89 mm) 10/100 Yes Series Display Integrated switch Wideband audio Cisco IP Phone 8800 Series Series Display Integrated switch Wideband audio Cisco IP Phone 8811. Offers an easy-to-use, comprehensive set of mission-critical unified communications features to make collaborating simple. Find a partner View product details 5-inch widescreen VGA (800x480 pixel), 24-bit greyscale 10/100/1000 G.722 on handset, speakerphone and headset Cisco IP Phone 8841. With the Cisco IP Phone 8841, you can increase personal productivity through an engaging user experience that is both powerful and easy to use. Find a partner View product details 5-inch widescreen VGA (800x480 pixel) 10/100/1000 Standard Cisco IP Phone 8845. Delivers affordable entry to HD video communications. It's ideal for knowledge workers, administrative staff, managers and executives. Supports third-party hosted call control service. Find a partner View product details 5-inch widescreen VGA (800x480 pixel), 24-bit colour 10/100/1000 Standard Cisco IP Phone 8851. Offers telephony feature integration with personal mobile devices and also offers flexible deployment options. Find a partner View product details 5-inch widescreen VGA (800x480 pixel) 10/100/1000 Standard Cisco IP Phone 8861. The IP Phone 8861 delivers highly secure, easy-to-use, mission-critical, comprehensive VoIP communications and telephony feature integration with your personal mobile devices for your entire organisation. Find a partner View product details 5-inch widescreen VGA (800x480 pixel), 24-bit colour 10/100/1000 Standard Small business product selector. We make it easier to find just the right wireless, networking, security and collaboration products for your business. All you have to do is answer a few quick questions. Product selector Buying the tech you need is this easy. Get payment options. Save budget and pay for your small business technology over time. Find a partner. Buy with a local certified partner as obsessed with customer satisfaction as you are. Contact Cisco's Sales Team. Get assistence in choosing and buying IT solutions “Cisco is the 2019 Best Practices award winner for Global IP Hardware Communications Endpoints.” - Frost and Sullivan, 2019 The answers and support you need are here. Small business communities. You are not alone. Turn to other small business owners and technology experts to get advice on nearly any issue. Product support for collaboration. No time for downtime. Here's what you need, from release notes to bug search tools and more. Collaboration resources. From basic education to expert thought leadership, find the information you need to make sound decisions. Follow Us News & EventsNewsroomEventsBlogsCommunity About Us About Us Customer stories About Cisco Customer stories Investor relations Social responsibility Environmental sustainability Supply chain transparency The Trust Center Contact Us Contact Us Contact Cisco Meet our partners Find a reseller Work with Us Careers We Are Cisco Partner with Cisco Cisco Sites Meraki All new Webex Cisco Umbrella
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Result 10
TitleBest VoIP Phone System for Small Business In The UK
Urlhttps://www.t2kvoip.co.uk/blog/voip-phone-system-for-small-business-uk
DescriptionIn this article, we showcase the best VoIP Phone Systems for small businesses along with explaining everything you need to know about this exciting technology
Date
Organic Position10
H1VoIP Phone System for Small Business In The UK
H2What is VoIP?
What is needed for a VoIP phone system?
Is VoIP good for small business?
Benefits of VoIP for a small business?
Disadvantages of VoIP
What is the best VoIP service for small business?
Introducing Gamma Horizon
Useful features for small business
Othere features
Compare Business Phone Systems
Frequently asked questions
Download the Gamma Horizon PDF Brochure
Recent posts
H3Lower costs
Increased accessibility/flexibility over where you work
Improved Portability
Scalability
Numerous helpful features
Improved voice quality
Reliable internet connection is required
Power outages
Auto Attendant
Hunt Groups
Call Park
Call Waiting & Music On Hold
CLI Flexibility
Call Recording
Instant Group Call
One number anywhere
How do I set up a VoIP phone system for small business?
What is the best VoIP phone service for small business?
How much does a VoIP system cost?
How does VoIP work for small business?
Is VoIP cheaper than a landline?
What is a PBX system for small business?
H2WithAnchorsWhat is VoIP?
What is needed for a VoIP phone system?
Is VoIP good for small business?
Benefits of VoIP for a small business?
Disadvantages of VoIP
What is the best VoIP service for small business?
Introducing Gamma Horizon
Useful features for small business
Othere features
Compare Business Phone Systems
Frequently asked questions
Download the Gamma Horizon PDF Brochure
Recent posts
BodyVoIP Phone System for Small Business In The UKVoIP phone systems for small businesses come in various shapes and sizes, and with so many to choose from, it can be difficult for small business owners to find the right system. VoIP is heralded as a game-changer in the telephony world, promising to lower costs, improve flexibility and generally improve efficiency. This guide explains what VoIP is and how it works and why we think we have the best system for small companies.Lee ClarkeJanuary 11, 20227 min readCompare Business Phone Systems In this article: What is VoIP? What is needed for a VoIP phone system? Is VoIP good for small business? Benefits of VoIP for a small business Disadvantages of VoIP for a small business What is the best VoIP service for small business? Introducing Gamma Horizon Useful features for small business Other features Build a VoIP quote Frequently asked questions What is VoIP?If you read our recent article "What is VoIP", you'll already have a comprehensive understanding of what it is, how it works and how it can benefit your business, but for those of you that are new to our website, VoIP is an acronym for voice over internet protocol, which is a technical way of saying telephone calls that are connected via the internet.In years gone by, your telephone calls would either have been sent over an analogue telephone line or via ISDN, with the first being the most common form and the latter tending to be used by slightly larger businesses.Small business VoIP systems can deliver huge savings in comparison to traditional phone services.What is needed for a VoIP phone system?You'll be surprised to know that you need relatively little for a VoIP phone system - you don't need to buy expensive hardware for instance. First, and most importantly, you need a VoIP system, with the most common option being to pay for a cloud-hosted service such as our Horizon platform. By renting a hosted VoIP system, rather than buying the equipment yourself, you place all of the responsibility for the maintenance and upkeep of the system on the provider. So rather than having to host your own equipment and paying for it to be maintained, you can just pay a monthly fee and access a range of advanced features.In addition to the system itself, you only need two other things, an internet connection and an internet-connected device to make the calls. When we say internet-connect device, we mean one or more of the following:A VoIP handset A SmartphoneA laptop or computer with a microphoneChances are you already have a suitable device to make calls, and with over 95% of us in the UK having internet access, it's more than likely you have an internet connection too - you're reading this article after all! So the only thing you're missing is a VoIP system, which as we've mentioned, you can get for a very affordable monthly cost.Is VoIP good for small business?Yes, VoIP is brilliant for small business - in our opinion, it's a game-changer. Similarly to the evolution of other cloud technologies such as Dropbox or Microsoft Office 365, cloud-hosted VoIP gives small businesses access to enterprise-grade technology for a low monthly cost.Benefits of VoIP for a small business?There is a huge range of benefits of VoIP to small businesses including:Lower costs. Small businesses are always keen to minimise costs, so the good news is that by implementing a VoIP phone system many of your telephony related costs will be reduced. Firstly, there is no longer the need for expensive ISDN business phone lines, which BT are phasing out by 2025 anyway. Secondly, as the system is hosted in the cloud, there's no expensive equipment to buy or finance, it's all included in your monthly service subscription fee. Finally, as calls are routed over the internet, they are almost always cheaper than calls made via traditional phone services. Many VoIP phone system providers, including ourselves, even include free calls with most packages. Finally, you don't have to have a VoIP handset, but if you do opt for one with us, you can choose between the excellent Polycom VVX450, the Yealink W52P cordless handset, or indeed a softphone, for free!Increased accessibility/flexibility over where you work. Aside from the cost savings associated with VoIP, the ability to work from anywhere in the world, as long as you have an internet connection, has to be one of the primary benefits. At the time of writing the world is still struggling to cope with the Covid-19 pandemic, and in the UK employees are being told to work from home where they can. With traditional phone systems, making that switch from office to home working isn't easy and ultimately results in call forwarding and extra costs. With a cloud VoIP system, you can work from anywhere, all you need is a device that can make and receive calls and you're away. Central to this is the ability to take your phone number with you wherever you are. Your office may have a geographic or non-geographic number, but with VoIP it doesn't matter, you can pick up your number from the comfort of your own home or even on your mobile device while you're out and about.Our Gamma Horizon platform comes with both Android and iOS apps so you can make and receive calls on your smartphone from anywhere. The flexibility that a hosted VoIP gives you is truly a significant benefit. Joining T2K is one of the best if not the best business decisions we've made. Paul Crisell - Vale Veterinary Clinic 5.0 on Google Compare Business Phone Systems Improved Portability. We touched on portability in the last benefit, but essentially by having a cloud VoIP system you can use the same telephone number anywhere. You can give the impression you're in the office while you're actually sitting in a far-flung exotic location, or perhaps just your home office. This truly is the world of unified communications.Scalability. For start-ups and small businesses, you want to make sure that the telephony solution that you choose today fits you tomorrow and far beyond too. The last thing you want to be doing is changing your phone system after only a couple of years. The great thing with internet hosted VoIP phone systems, such as our own Horizon service, is that they are scalable. Our own platform, for instance, can scale up to thousands of users, so you can rest assured that as your business grows your phone system will keep up.Numerous helpful features. We'll get into the detail of the features our Horizon platform provides a bit later in this article, but it's safe to say - they are extensive. If you have a traditional phone service, you'd either need to pay for an expensive controller to access advanced features or suffer from limited and basic controls. With cloud-hosted VoIP you can do everything from call recording to music on hold with a few clicks of a button. Yes, certain features come at a premium, but rather than needing to buy the latest and greatest hardware, you'd merely need to upgrade your subscription to access them. Small businesses today can present a professional impression and belie their size using cloud-based technologies such as VoIP.Improved voice quality. When VoIP was first developed and internet connections were slower and less reliable, calls often suffered from dropouts and poor quality, but in the last few years as internet connections have improved, the quality of VoIP calls has surpassed that of traditional phone systems. When there's an office of people using our Horizon service we'll often recommend that a dedicated internet connection is installed, primarily so people's internet browsing activity doesn't affect your voice call quality. Of course, with many of us now working from home, we tend to have a dedicated connection anyway, and it's only when the kids get back from school that it becomes shared between your work and their Fortnite.Improved voice quality is just one of the benefits of VoIP for small businessesDisadvantages of VoIP. While for many businesses VoIP provides a plethora of significant benefits, there are of course disadvantages and it's important that we share those with you. Crucially, none of these issues are insurmountable and if you do suffer from any of the problems mentioned there is usually a simple way to solve it.Reliable internet connection is required. To use VoIP you need a reliable internet connection. If your connection often drops out or is very slow, then you'll find that calls get cut off and the quality is poor too. It's therefore extremely important that before you embark on getting a VoIP phone system you solve any on-going issues with your internet connection. Usually, where people are working from an office location, we'd recommend installing a separate connection purely for calls so as to minimise any issues relating to people using the internet for other purposes.Power outages. In order to make VoIP calls from your handset or desktop/laptop, you'll need power, and if it drops you won't be able to make and receive calls. Fortunately, with your mobile apps, you would still be able to make calls from your smartphone. That's the great thing about VoIP, if power is cut to your office or home there are still options.What is the best VoIP service for small business?Truth be told there's a lot of choice in the market when it comes to VoIP services and providers. The best VoIP service for your business will depend on your requirements but what we can say, as one of the best UK VoIP providers ourselves, is that you should look for a company that is well established and ideally has UK support.  It's also important to choose a provider that isn't too big as you don't want to become insignificant to them. T2K is a small business specialist and has been providing services to companies across the UK for over 28 years. With 100% UK based support, our team of VoIP telecoms experts provide a 5* rated service.As a telecoms company, we work with a number of technology providers, from Mitel to Gamma, and have experience working with a huge variety of phone systems. Through our experience, we've selected what we think is the best cloud VoIP solution for our clients, which is Gamma Horizon.Introducing Gamma Horizon. Gamma is an award-winning provider of Unified Communications as a Service (UCaaS), meaning among other things, they provide one the UK's leading hosted VoIP services. Gamma provides everything from internet connections and telephone numbers through to SIP trunks and hosted phone systems. They are an international company, operating in the UK, Holland, Germany and Spain and T2K selected them as their hosted VoIP partner due to their incredibly high service levels and the extensive features their platform offers.Get a business-class VoIP phone systemUseful features for small business. If you're a start-up or even a small business that's been operating for some time, then it's likely that while you're obviously familiar with phones, you may not be up to date on what the latest VoIP systems can do. If that's the case then this section is for you, where we'll explain many of the extensive features and how they can benefit your business.Auto Attendant. You know the menu options you get when you ring a large company, "press 1 for sales or  2 for customer services"? That's an auto-attendant in action, routing your call to the correct destination. Yes, if it's configured poorly it can be annoying for customers who can find themselves stuck in loops or in the wrong place, but set up well, it's a time saver for both the caller and the recipient. Even if there's only a couple of people in your business, by routing the call to the correct destination you avoid the other person becoming your temporary secretary and ultimately save time. Not only that, it presents a professional image and can give the impression that you're bigger than you actually are. Auto-attendant is an enterprise-grade call management feature that you get as part of your cloud-based VoIP service.Hunt Groups. Hunt groups are useful when your team becomes a little larger, but we usually wouldn't recommend using them unless you have more than 4 people using your VoIP Service. Hunt groups are another call routing feature that sends calls to several people rather than a single destination. So rather than one phone ringing, you can have a whole teams' phones ring and whoever picks up first takes the call. That's the simplest way to explain it, but with hunt groups, you can do more complicated ring patterns too, for instance, ringing phones in a set order. Again, this sort of functionality would usually be reserved for companies with expensive telephone systems, but with our VoIP phone system, businesses of all sizes can benefit.Call Park. We find that the Call Park feature is one that many users really value-  it not only allows you to put a call on hold, but you can then pick it up on another phone or even your smartphone. This is perfect if you've been on a call for a while and you need to move away from your desk. Simply ask the customer if they mind going on hold, park the call and then pick it back up on your mobile and you're free to leave your desk. You can do exactly the same in the other direction too, so if you pick up a call on your mobile via the Horizon app,  and then you return to your desk, you can park the call and pick it up on your handset, freeing your mobile phone up again. The VoIP phone system from T2k has saved us serious expenditure and has changed the way we work for the better. Steve Knell -Altogether Care 5.0 on Google Compare Business Phone Systems Call Waiting & Music On Hold. Another small business favourite is Call Waiting - using it means you needn't ever miss a call again.  With Music On Hold you can choose between playing some music to the waiting person, or why not record bespoke promotional messages which they can hear while they wait? Best yet, you don't even need to be the one that answers the call -with the Call Pickup feature, other people in the team can answer each other's calls, whether their phone is ringing or if they're queued.CLI Flexibility. CLI Flexibility sounds complicated but all it actually means is that you can make calls from various numbers - you don't always need to dial out on the same one. This can be really useful if you're running a regional marketing campaign and want to present a local image, or even if your company has several brands or sub-companies and you want to keep them separate. Again, big businesses use this all the time and will call out on the VoIP phone number they want you to see, so why shouldn't you have the ability too?Call Recording. Call recording used to be an advanced feature that would require additional hardware and software. Fortunately today you can access it with a simple software license. Even small businesses can benefit from Call Recording and it's especially useful if you work in financial services from a compliance perspective.Instant Group Call. Once you have your cloud-based business VoIP system, you and your colleagues can have both planned and ad-hoc group conference calls. You have the ability to invite people to your call at any time, which is particularly useful while we're all working remotely from each other.One number anywhere. We mentioned this earlier, but a significant benefit of a business VoIP system is that you can have a single telephone number regardless of where you are. This feature makes it simple for customers to reach you and gives you the flexibility to work from anywhere without missing important calls. You no longer need to tell clients you're working from home - it doesn't matter - your calls will be routed directly to you wherever you are.Othere features. This is only a relatively small snapshot of what we think are the best features of our business phone system - there are lots more that we haven't mentioned that we can discuss with you if you feel they would be useful. These are:Automatic callbackBusy lamp keysCall forwardingCall rejectionClick to dialCompany directoryDiversion inhibitorDo not disturbLast number redialSites, groups and departmentsAs you can see, the cloud-based hosted business phone system we provide - Gamma's Horizon - is comprehensive and almost everything you could ask of it.Compare Business Phone Systems. ExcellentRated 4.9 on Frequently asked questions. How do I set up a VoIP phone system for small business?The first step is to contact a VoIP provider like ourselves to discuss your requirements. We'll find out more about your business during the call and what you need your phone service to do. From there, we'll create a bespoke quote and share it with you. Assuming you're happy to proceed, we'll set up the service and issue you with your new VoIP phone numbers. We'll ship out your handsets and show you how to install your softphones, and finally, should you wish to keep your existing numbers, we'll arrange for them to be ported over to us.What is the best VoIP phone service for small business?There are many good options for small businesses, the leading providers are:T2k (of course)RingcentralVonage8x8BTGammaAnd moreAlthough we're biased, we think our market-leading VoIP platform alongside our first-class customer service marks us above the rest.How much does a VoIP system cost?The cost of a VoIP system will vary depending on your specific requirements. If you opt only to use softphones and are happy to use new telephone numbers, the cost will be as low as £9 per user per month. If you want handsets, headsets and a range of phone numbers, the price will be higher.How does VoIP work for small business?VoIP works by transmitting telephone calls over the internet rather than traditional PSTN and ISDN networks. As the calls aren't tied to a phone line, you can make and receive calls from anywhere with an internet connection. Typically, small businesses opt for what's called a hosted PBX, as doing so brings a significant number of advantages compared to buying a physical phone system.Is VoIP cheaper than a landline?Yes, VoIP calls are typically much cheaper than calls made from a regular landline. In addition to reducing call costs, you don't need to buy a handset as you can use an app on your laptop or smartphone called a softphone.What is a PBX system for small business?Usually, a small business will get the most from a hosted PBX rather than an onsite system. It depends on the company though so please get in touch to speak to one of our small business experts about your requirements.Download the Gamma Horizon PDF Brochure. DownloadRelated Posts. What are the benefits of VoIP for business?8 min readGamma Horizon Pricing6 min readVoIP for Estate Agents in the UK - how a move to the cloud can benefit your agency11 min readBest virtual phone systems for small business in the UK17 min readRecent posts. Gamma Horizon PricingJanuary 9, 2022by Lee Clarke14 Best Business VoIP Providers (UK) - Reviews Of The Leading CompaniesJanuary 11, 2022by Lee ClarkeVoIP Phone System for Small Business In The UKJanuary 11, 2022by Lee ClarkeYour trusted telephony partner.Rated 4.9 onKey PagesHomeHorizonPhoneline+3CXBusiness BroadbandLeased LinesCompare Phone SystemsAbout UsContact UsRecent GuidesBest Business VoIP ProvidersWhat is a hosted PBX?VoIP Call RecordingCloud VoIP ExplainedBusiness VoIP ServicesBest VoIP For Small BusinessGamma HorizonBest UK IT CompaniesGamma Horizon PricingBournemouth VoIP ProviderContact Us01202 854111Office Hours:Mon - Fri 8:30am- 5:00pm© Copyright Telecom 2000 Ltd Trading As T2K. Registered in England No: 4300144Terms and ConditionsPrivacy Policy
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Result 11
Title8 Best Business VoIP Phone Services in 2022 (Internet Phone Systems)
Urlhttps://wpforms.com/best-business-voip-and-internet-phone-systems/
DescriptionLooking for the best business VoIP phone service? See our comparison of the best business phone services for small businesses
Date4 days ago
Organic Position11
H110 Best Business VoIP Phone Services in 2022 (Internet Business Phone Systems)
H2
H3What Is VoIP? Why Is it Useful for Your Business?
VoIP Advantages and Disadvantages
1. Nextiva
2. RingCentral
3. Ooma Office Phone
4. Phone.com
5. Grasshopper
6. GoToConnect
7. Vonage
8. CallHippo
Which is the Best VoIP and Internet Phone System for You?
VoIP Frequently Asked Questions
Next, Make a Request a Call Back Form
Using WordPress and want to get WPForms for free?
H2WithAnchors
Body10 Best Business VoIP Phone Services in 2022 (Internet Business Phone Systems) Last updated on Jan 10, 2022 by Lisa Gennaro FacebookTweetLinkedInAre you looking for the best VoIP service for small business? A VoIP or Voice over Internet Protocol is a cost-effective solution for small businesses. And unlike the traditional phone solutions, an internet business phone system comes with a number of useful features at no additional cost. In this article, we’ll compare the best business phone services (VoIP) and internet telephone systems to help you decide the best one for your business needs. We’ve created a handy table of contents so you can skip ahead to the VoIP service you’re interested in: Nextiva RingCentral Ooma Office Phone Phone.com GrassHopper GoToConnect Vonage CallHippo Summary: Which Is the Best? BONUS: VoIP FAQs Before we jump in, let’s take a look at what a VoIP solution is and the benefits of using it for your business. What Is VoIP? Why Is it Useful for Your Business? VoIP (Voice over Internet Protocol) technology allows you to make or receive calls using the internet, instead of traditional phone lines. VoIP, also known as an internet phone system, converts the sound of your voice into a digital signal that can be sent over the internet much like any other data. Many small businesses, entrepreneurs, and startups use VoIP services for their businesses because it typically comes with extra features and can cost less than a traditional business phone service.WPForms is the best WordPress Form Builder plugin. Get it for free! Internet business phone systems are the best business phones because they offer features beyond just calling. These services can come with features like caller ID, call forwarding, call management, voicemail, call waiting, conferencing, video calls, and more. And you don’t need to pay anything for these features, unlike the traditional phone system. But VoIP technology isn’t perfect – let’s take a look at some pros and cons before you decide on a service. VoIP Advantages and Disadvantages. Some of the benefits of using a business VoIP system are: Flexibility: You can make or receive phone calls using your computer, mobile apps, and VoIP devices (great for remote companies or traveling entrepreneurs) Scalability: Internet business phone systems are scalable without having to buy more phone lines or hardware Data: You can track and analyze the business calls to improve your workflow Price: They’re cost-effective for small businesses and startups If internet phone systems are so great, what’s the downside? VoIP isn’t the best business phone system for everyone – here are a few possible disadvantages to consider: You need a good internet connection to make calls. If your connection is always cutting out or going down, VoIP may not be a good choice. No location tracking for emergency calls. Traditional phone systems will give your location to emergency services automatically, but VoIP can’t do that. With the above pros and cons in mind, let’s take a look at the best VoIP service for small business phone systems. 1. Nextiva. Nextiva is one of the best and most reliable business VoIP services in the market. And you don’t need an annual contract to use their service. They offer many powerful features like unlimited calling, auto-attendant, unlimited internet faxing, advanced call management, and more. You’ll also get a toll-free number for free with all their plans. It comes with some automation features as well. For example, you can set up an action to occur at a specific time, or get automatic notifications when a new sale is made. The support team of Nextiva is extremely knowledgeable and helpful. You can always reach out to them in case you face any problems. Does your business need an on-premise office phone system that works on existing handsets? Contact centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a SIP trunking cloud phone systems . Overall, Nextiva is suitable for startups, small businesses, and even mid-level to enterprise businesses. We can also vouch for them as we use their business phone service for our own business. Features: Complete unified communication system with voice, video, text messages, mobile, and web connectivity Easy setup Reliable and trustworthy service with HD voice call quality Fast and knowledgeable customer support Unlimited calling (no per-minute charges) Instant conference calls (including real-time video conference calls) Manage voicemails from your email Keep your local number Share business phone numbers with remote teams or add extensions Dedicated Nextiva app to manage calls from your mobile devices, tablets, cell phone, or laptop computers Price: Their Essential plan starts from $23.95/month for per user. Overall, we believe Nextiva is the best business phone service provider in the market, that’s why we use them for our business. 2. RingCentral. RingCentral is a powerful yet easy-to-use VoIP service provider. Whether you’re planning to start your business or managing large businesses, you can use their reliable, secure, and hassle-free internet phone service. You can easily set up and activate their service within a few minutes. And you can always contact their team members for help as they offer high-quality customer service. RingCentral comes with useful features including call monitoring, call forwarding, call routing, automatic call recording, call logs, video meetings conferencing, and screen sharing. You can also integrate it with 3rd party apps and services like Dropbox, Google Drive, Zapier, Salesforce, Office 365, and more. Just like Nextiva, we can recommend you to use RingCentral for your business. The only concern is their pricing is on the higher side. However, you can use their annual plan to reduce your expenses. They also offer cloud PBX. Features: Unlimited inbound and outbound phone calls in the US and CA Choose a toll-free or local number Voicemail to text feature Reliable cloud based phone system Automatic call recording Unlimited audio and video conferencing Robust API and third-party integration ecosystem Glip Pro team messaging is included for free which makes it easy for teams to collaborate Price: Starting from $39.99 on a monthly basis depending on the number of users. You can also pay annually and save up to 33%. You get unlimited calls in US and Canada, but international and toll-free minutes vary based on plan. 3. Ooma Office Phone. Ooma Office Phone is a popular small business VOIP phone provider that has affordable 1-800 toll free phone numbers. When you sign up, they’ll pre-select a toll-free phone number for you, but you always have the option to choose a new one. It’s great because you can add a  free number to any of their plans. It’s well-loved because it’s super easy to set up. Plus, you can get some great features with Ooma like a on-hold music for call queues, a virtual receptionist, extension dialing, mobile phone apps, and more. Price: Ooma has plans starting at $19.95/month. Their Office Pro plan costs $24.95 per month and comes with additional features like video conferencing, call recording, and more. 4. Phone.com. Asking yourself which is the cheapest VoIP provider? Phone.com is one of the most affordable VoIP services for small businesses and one of the all-around best VoIP phone service. It offers different features like call forwarding, call waiting service, caller ID, voicemail, text messaging, and more. You’ll also get at least one local or toll-free number with all their plans. This is very useful for your business as customers can contact you at no cost to them. Do you want to learn about the demographics, social profile, etc of your customers? You can easily do that by taking a look at the caller analytics. Phone.com is a cost-effective service with their plans starting from $12.99 per month. However, there is a limit of 300 minutes and 3000 SMS with their basic plan. You need to upgrade to a higher plan to increase that limit. Price: Starting from $12.99 per month and comes with a 30-day money back guarantee. 5. Grasshopper. Grasshopper is one of the best VoIP phone service and virtual phone systems in the market. And you can use their service if you’re an established small business owner or just starting out. It comes with the most essential calling features including incoming call control, call transfers, custom greeting, simultaneous call handling, VoIP calling, and voicemail with all their plans. To make outgoing calls, you can use their mobile or desktop apps. And there is no restriction on the number of minutes that you can use, unlike Phone.com. Price: Starting from $29 per month. It also offers a free trial to test its service. 6. GoToConnect. GoToConnect, formerly Jive, is a popular business VoIP provider for small businesses. They offer unlimited calls, unlimited extensions, and a free local or toll-free business phone number. Their business phone service comes with over 100 powerful features including conference calling, voicemail transcription, international calling, team messaging, auto attendant, call forwarding, audio conferencing, call analytics, music on hold, unlimited call queues, and more. Since GoToConnect is part of the larger GoTo family brands, they also have seamless integrations with their webinar software, GoToWebinar along with hundreds of other integrations like G Suite, Microsoft Outlook, Salesforce, and more. Price: Starting from $24 per month. You can also add-on additional phone numbers for $5 per month. 7. Vonage. Vonage is a plug and play VoIP service for small businesses. You just need a high-speed internet connection to start using their service. It offers unlimited calling and SMS service in the US and Canada. Plus, you can easily link your business phone number to your mobile device with the help of their Android or iOS app. There’s also a Microsoft Teams integration. Vonage also comes with 40+ standard VoIP features including call screening, do not disturb, caller ID, call forwarding, voicemail to email, call blocking, and file sharing. They even have call center support. However, you should note that their basic plan comes with limited features. So you need to upgrade to a higher plan to get all the advanced phone features. Price: Starting from $19.99 per month, excluding taxes and other fees. 8. CallHippo. CallHippo is another great virtual phone system on our list. It comes with standard features like call hold, contact management, welcome message, call reminder, and more. It comes with a free plan with limited features and is suitable for entrepreneurs and startups. However, you can always upgrade to their higher plan to use the premium features. You can also integrate CallHippo to different services including Pipedrive, Slack, Zoho CRM, Hubspot, Zapier, and Zendesk to enhance its functionality with a CRM integration or other web apps. Price: Basic plan is free for up to 2 users. Which is the Best VoIP and Internet Phone System for You? After comparing the above services, we can conclude that Nextiva is the best VoIP phone service for small businesses and startups. They offer amazing features that are useful for most businesses. Also, you don’t need any annual contracts for using their service. RingCentral is another internet phone system that we can highly recommend. However, Nextiva has a slight edge over RingCentral, thanks to its cheaper pricing plans. Not quite ready to get VoIP for your small business yet? Before we wrap up, let’s take a look at some of the most commonly asked questions about VoIP for small businesses. VoIP Frequently Asked Questions. Before you get started with VoIP, you may have a few questions about how it all works. Is VoIP Good for Small Businesses? VoIP is a great option for small businesses because unlike with traditional business phone systems, you don’t have to set up complicated equipment or have an IT staff to manage it. This makes it a lot more accessible for businesses on a budget. To set up VoIP business phone service, all you need is a reliable internet connection with good bandwidth. How Much Is VoIP Monthly? Typically, VoIP plans start at around $20 per month per user for basic plans. Pricing can go up to about $50/month if you’re looking at plans with a lot of advanced features. Both Nextiva and RingCentral actually offers free trial, so you can try it out before you buy. Is VoIP Cheaper Than a Landline? Yes, usually VoIP business phone services are much cheaper than desk phones with landlines. Business landlines often charge setup fees of around $100, and monthly fees can be as high as $100 per line. Extra features like intercom, call transfer, and more can all cost extra. Plus, you don’t get VoIP-only features like call analytics, voicemail to text, video conferencing, and more. What Is Needed to Set up VoIP? You’ll need to have a reliable high-speed broadband Internet connection in order to use the business communications power of VoIP. If you prefer, you can connect your VoIP devices via Ethernet for a better connection. You’ll also need a VoIP phone, or an app if you want to use it on your smartphone. Not all VoIP providers offer an app, so make sure the service you choose is compatible with your existing phone if you don’t want to buy a new one. Can I Keep My Landline Number with VoIP? Yes, you can keep your local landline phone number with VoIP. Nextiva, for example, allows you to port your numbers into their service so you can keep the same phone number. Can VoIP Providers Be Hacked? Yes, like any cloud technology, it’s possible for VoIP to be hacked. That’s one reason why it’s so important to go with a reliable, reputable provider. Watch out for signs like irregular phone bills, suspicious internet redirects or antivirus messages, or automatically activated microphones and webcams. The business phone services that we mentioned in our list go above and beyond to ensure their platform is 100% secure. How Reliable Is VoIP as a Business Phone System? Reliable VoIP phone systems have over 99.99% uptime, including the services listed above. Keep in mind that VoIP relies on your internet connection, so if your internet unstable, then your phone lines will be too. Although most cloud-based business phone services have improved their technology to require very low internet bandwidth speed. Which is the best business phone service in the market? Our pick for the top 3 best business phone services and VoIP provider would be Nextiva, RingCentral, and Ooma. Next, Make a Request a Call Back Form. After you’ve signed up for a VoIP service, it’s a good idea to allow your customers to easily make a call back request. With WPForms, you can make a request a call back form so your customers can easily get in touch with you. If you are wondering how you can create a free professional email address for your business, then you may want to check out our step-by-step guide on how to set up a free business email address in 5 minutes. You might also want to check out our article on the best WordPress automation plugins, which can assist you in managing your WordPress site more efficiently. Ready to build your form? Get started today with the easiest WordPress form builder plugin. WPForms Pro includes lots of free templates and offers a 14-day money-back guarantee. If this article helped you out, please follow us on Facebook and Twitter for more free WordPress tutorials and guides. Using WordPress and want to get WPForms for free? Enter the URL to your WordPress website to install. Start Building Smarter WordPress Forms Create and Publish Forms in Minutes... What are you waiting for? Get WPForms Now Company. About Us Careers Testimonials Form Templates Contact Press Affiliates Blog FTC Disclosure Top Features. Online Form Builder Conditional Logic Conversational Forms Mailchimp Forms AWeber Forms File Uploads Stripe Forms Post Submissions Signature Forms Entry Management Form Notifications Form Landing Pages Spam Protection Multi-Page Forms Surveys and Polls User Registration PayPal Forms Form Abandonment Our Brands. WP Mail SMTP OptinMonster MonsterInsights All in One SEO SeedProd RafflePress Connect with us. Helpful Links. Support Documentation Plans & Pricing WordPress Hosting Start a Blog Make a Website WPBeginner WordPress Forms for Nonprofits
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Result 12
TitleFree Business VoIP UK- Complete Cloud & Hosted VoIP Phone System
Urlhttps://www.voipbusiness.com/
DescriptionUK VoIP Provider VoIP Business provides most reliable Cloud & Hosted PBX VoIP Phone systems and offers advanced Internet telephony services to businesses
Date
Organic Position12
H1Complete Cloud VoIP Phone System
H2Cloud-Hosted VoIP Phone Service
Standard
Premium
Manage All Tasks Through VoIP Business App
Jewellery - Retail
Electronics - Wholesaler
Fintech - B2C
H3Free
Better Connections For Better Results
VoIP Business Call Queue
VoIP Business Call Recording
VoIP Business Call Analytics
VoIP Business IVR
VoIP Business Call Conference
VoIP Business Sip Trunking
VoIP Business Call Center
Message. Video. Phone. Altogether
Video Meeting
Message
Phone
Modern Cloud Telephone System
What Our Clients Say about Us
What's new at VoIP Business
Get Started with Voip Business
H2WithAnchorsCloud-Hosted VoIP Phone Service
Standard
Premium
Manage All Tasks Through VoIP Business App
Jewellery - Retail
Electronics - Wholesaler
Fintech - B2C
BodyComplete Cloud VoIP Phone System Choose UK & International telephone number or virtual phone number. VoIP Business allows to make free, or low rates, Phone calls over the Internet. Get Started, it's free See Pricing Cloud-Hosted VoIP Phone Service. Bill month Bill yearly Standard. Free. /Month /Year Free Upto 3 Users All VoIPBusiness features Limited UK Calls Limited inbound calls Limited UK outbound calls International calls SMS No set-up or activation fees Get Started ! It's Free Premium. 7. /Month /Year Includes 1 UK Number All VoIPBusiness features Unlimited UK Calls Unlimited inbound calls Unlimited UK outbound calls International calls SMS No set-up or activation fees Free Trial See Plans and Pricing Better Connections For Better Results . Choose VoIP Business for advanced calling features including multi-level IVR, conferencing, ring groups, call queues, the remote access web or mobile app, simple online setup and much more. Call Queue Call Recording Call Analytics IVR Call Conference Sip Trunking Call Center VoIP Business Call Queue. Make your customers satisfied by answering more calls with our sophisticated call queue system. With this feature, you can handle calling peaks efficiently without losing any valued customer. With call queue instead of getting engaged tone, customer’s calls get answered automatically, and they are held in a queue. Sign up, it’s free Read More VoIP Business Call Recording. Record ongoing phone calls and listen to recordings through online portal easily.  With our call recording feature, you can reduce your company’s security, be prepared in case of lawsuit, review employee performance, train employees, verify and share data, improve employee control and customer services. Sign up, it’s free Read More VoIP Business Call Analytics. With call analytics, you can measure, collect, analyse and report phone calls data. Call analytics indicates key performances through call tracking and recording metrics. It can help businesses review which online and offline marketing channels drive calls to their business. Sign up, it’s free Read More VoIP Business IVR. Route incoming calls to the right team at the right time. You can easily filter and manage call flow to give customers a better experience. You can also create custom greetings and multi-level IVR so customers can find the right representative for the query. Sign up, it’s free Read More VoIP Business Call Conference. Increase your accessibility and decrease travel cost. Hold virtual meetings in VoIP business conference rooms. You can host as many users as you want. You can also ask participants to the conference regardless of where they are in the world. Sign up, it’s free Read More VoIP Business Sip Trunking. Get better call quality and improve productivity while saving money. Just replace your traditional phone system with our SIP trunking solution. SIP makes your communication system more seamless, flexible, robust and cost-effective. Sign up, it’s free Read More VoIP Business Call Center. Build an efficient call centre and enjoy the advantages of having low upfront cost, easy admin and agent management, affordable monthly rates and advanced call centre functionalities. All of this while also being able to scale with business requirements. Sign up, it’s free Read More Message. Video. Phone. Altogether. Message, meet, and take calls—in one place. VoIP Business Meetings allow you to truly meet face-to-face with the high-quality audio and video along with other amenities like screen or file sharing, group messaging etc.  Video Meeting. Start a meeting straight from a messaging thread. Sign up, it’s free Message. Send messages, share files, and manage tasks. Learn More Phone. Never miss a call with a business phone system built right in. Learn More Modern Cloud Telephone System. It’s time. Say Goodbye to the old phone technology and choose the modern cloud phone system for your business. Choose VoIP Business for advanced calling features including multi-level IVR, conferencing, ring groups, call queues, the remote access web or mobile app, simple online setup and much more. See Demo Video Download Voip Business App Now. Build Communication and Stay Connected with anyone, anywhere and everywhere at anytime with our VOIP Business App. Why So Many Businesses Trust Us? Unified Communications. Flexible communication solutions for employees across every channel. Communicate on every channel customer love to use. Contact Centres. Provide your service and sales agents with what they need to make every conversation great. Business phone system. Messaging, video conferencing, meetings, and a modern business phone, all in one simple app. Integrations. Connect your favourite tools like Office 365 and HubSpot with your VoIP Business phone system. Secure Meetings . Data protection at every level of your business. Encryption for all your meetings and conversations. Deploy and scale in minutes. Set up teams quickly with our admin portal. Manage users, monitor service quality, usage, and view analytics. Real-Time Insights. Track your service usage and quality from the admin portal  Drag and Drop files. Share files through messages and keep all meeting resources organised to access easily. Keep up with GDPR. Maintain compliance with GDPR with reliable protection for all meetings. Manage All Tasks Through VoIP Business App. Everything you need to get work done in one app. Transform your customer experiences with programmable messaging, voice, video and more. Connect from Any Device Connect your teams one global platform on the devices they love. User-friendly Set up new users and teams in minutes. Secure & reliable Stay online with enterprise-grade security and an industry-leading 99.99% uptime SLA. What Our Clients Say about Us. Jewellery - Retail. We own a boutique jewelry shop in the West End, so there is heavy footfall, whether it's just people browsing in the shop or people calling us. We also have our workshops there, so VoIP Business made perfect sense to connect our phone systems. Reception, back-office and also when another co-owner of the business and I are on the move, we can still monitor calls, track progress and improve our customer service. We really appreciate that we can be anywhere and still be able to pick up important calls from customers who have important & time-sensitive orders. Bernards Of London Electronics - Wholesaler. We are one of the largest suppliers of mobile phone accessories in the UK and we ship all around Europe as well. As we have a big customer service team in London & overseas, in addition of about 200 staff we employ, VoIP Business was perfect for us. We use their call centre feature to queue calls to our call centre overseas and also to our locally-based team. As we also wholesale to lots of retailers all across the UK, it is very fast-paced, so we can't afford any downtime in our phone systems. VoIP Business has been providing us with a reliable, zero-fault telephone system from day one. Ishine Fintech - B2C. We have just started rolling out VoIP Business for our teams. In total, our staff count is about 40 and we also have some contractors working remotely. So far, the entire on-boarding experience has been very pleasant as the phone system is modern, cloud-based and is quite easy to understand. They also provided us with tech support as they are a Managed Serviced Provider (MSP) as well. As an award-winning and highly commended player in the Fintech market, we're committed to providing the best investor relations experience, and VoIP Business allows us to hit those benchmarks. Leading P2P Lending company What's new at VoIP Business. How to Improve Team Collaboration – Managing Remote Employees May 12, 2020 Learn More Best Android apps for VoIP and SIP calls October 18, 2019 Learn More 10 VoIP Technology Trends in 2019 April 13, 2019 Learn More Get Started with Voip Business. Modern voip services for businesses large and small. Over 1 billion minutes per year. View Features Get Free Trial Now VoIP Business is an MSP in cloud communications and provides cloud based phone systems in the UK. Facebook-f Twitter Linkedin VoIP Business. Features Pricing Plans Office Phone System Benefits Of VoIP Small Business VoIP UK VoIP Providers VoIP Call Center Product Demo VoIP Solutions Learn More. Why VoIP Business? 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Title8 Best Small Business Phone Systems for 2022 | GetVoIP
Urlhttps://getvoip.com/blog/2019/08/27/office-phone-systems/
DescriptionWith numerous business phone systems on the market today, it can be tough to choose the right one for small business. Here, we break down what you need to know to find the best business phone system
Date30 Dec 2021
Organic Position13
H18 Best Office Phone Systems for Small Business for 2022
H2What is VoIP?
How Office Phone Systems Benefit Your Customers
How Business VoIP Phone Systems Impact Your Bottom Line
8 Best Business Phone System Providers
What Are Customer Interactions & How to Deliver Them
Choose a Business Phone System that Meets Employee Needs
The Cause and Cost of Bad Customer Experiences
Upgrading Your Office Phone System is Essential
Office Phone Systems for SMBs FAQs
H31. RingCentral
2. Nextiva
3. GoToConnect
4. 8×8, Inc
5. Dialpad
6. Vonage Business
7. Ooma
8. Avaya
What Are “Daily Details?”
How to Deliver “Daily Details”
Methods to Meet Employee Needs
Make Employee Connections With Conference Calling
Bad Customer Experience Examples
Bad Customer and Employee Experience Statistics
The Impact of Bad Experiences on Business
H2WithAnchorsWhat is VoIP?
How Office Phone Systems Benefit Your Customers
How Business VoIP Phone Systems Impact Your Bottom Line
8 Best Business Phone System Providers
What Are Customer Interactions & How to Deliver Them
Choose a Business Phone System that Meets Employee Needs
The Cause and Cost of Bad Customer Experiences
Upgrading Your Office Phone System is Essential
Office Phone Systems for SMBs FAQs
Body8 Best Office Phone Systems for Small Business for 2022 Featured In In this mega guide, we break down what you need to know about the best VoIP phone solution. With numerous phone systems on the market, it can be tough to choose the right one. Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them effectively. Full of helpful information, this guide cuts through all the useless noise online. We want you to get straight to the best VoIP phone services in the industry today. Choose a VoIP phone solution that will improve call quality and overall customer service. The goal is to find the right VoIP system that adds real value to your business, teams, and customers.     Table of Contents:   What is VoIP? How Office Phone Systems Benefit Your Customers How Business VoIP Phone Systems Impact Your Bottom Line 8 Best Business Phone System Providers What Are Customer Interactions & How to Deliver Them Choose a Business Phone System that Meets Employee Needs The Cause and Cost of Bad Customer Experiences Upgrading Your Office Phone System is Essential Office Phone System FAQs     What is VoIP?   VoIP is an office phone for a business. It is an acronym that stands for Voice over Internet Protocol. It is a phone service that uses your internet connection to make and receive calls. It also offers more communication functionality and options for your business to use. It gives you the flexibility to conduct your work from anywhere, and on any device. No longer will you need to stay close to your analog desk phone to receive customer calls, or communicate with a colleague. You have the freedom to roam.  As long as you have a working internet connection, you can communicate with customers. IP phone systems allow you to take business calls from your smartphone when you’re on the go. Use your mobile devices and VoIP to transform your workplace. You can make it a virtual office when using a VoIP solution.   How Office Phone Systems Benefit Your Customers.   As customer expectations are high, you need to deliver what they need, and VoIP can help you. There are a variety of common qualities necessary to provide excellent service. The traditional ways no longer work because your customers want more. They crave a premium experience from businesses they patronize. With a modern phone system for your business, you can serve them even better. To address customer needs, you must incorporate the following into the buyer’s journey. (See below) Strong communication connections Rapid responses to voicemail messages Quick retrieval of customer information A willingness to help and support Provide convenience, features, and options Ability to chat with a human online or onsite Multiple customer service channels These are only a few of the ways your business can meet the standards of today’s customers. For your business to gain happy customers, you have to have a system that will help you. Even small businesses can increase their experience by using a high-quality business phone system. Customers want comfortable, quick, useful, and seamless experiences. Each customer has a picture of what exceptional service looks like in their minds. If you do not have an understanding of what this entails for each customer, it will cause frustration. Customers are only moments away from a fiery tweet because they typically call in from their mobile phones. How you communicate with customers is vital to the survival of your business. Choose a reliable phone system for your office, so your customers can always reach you. In the event of inclement weather, you can route calls to your cell phone, too.   How Business VoIP Phone Systems Impact Your Bottom Line.   The phone service provider you choose impacts customer satisfaction and buying decisions. Unfortunately, some businesses fail to realize just how much each interaction matters. It is the build-up of customer interactions that create experiences. Moreover, it is all the small interactions that consist of  “daily details.” As your team interacts with customers every day, the methods they use need to run smoothly. The tools they use to communicate cannot be the reason poor service occurs. Even if your office has a PBX, you can equip it with a reliable cloud phone system, too. Whether you’re using popular tools from Microsoft or Google, be sure to always take into account if these tools are useful, such as messaging platforms, SMS, emails, and phone system capabilities. Consider their quality and if the tools you use are performing at a top-notch level. Interactions and tools affect the customer’s overall experience with your business. Popular IP PBX systems can be retrofitted with high-performance VoIP solutions, especially if it’s Avaya, Cisco, or Polycom. SIP Trunks provide the backbone of cloud PBX voice communication. If your current business phone system does not serve you, it’s time for a switch. You need a system that supports the experiences you provide, and the service you expect. Your business needs VoIP.   8 Best Business Phone System Providers.   Whether you’re searching for the best office phone for a small business or large enterprise, you should be communicating with your customers and employees on a higher level. Switch out your old telephone system for one of the best business VoIP providers. Use the reasons why making a switch is important to your business needs. Are you looking for a call center-friendly system? Or, do you want more or less control over how your business service works? What you decide will impact the type of VoIP system your business requires. Here are a few systems to consider when reviewing the providers in this article: PBX (Private Branch Exchange) – Used to communicate internally (within the company) and externally (with the outside world). It is a private telephone network. PBXs often handle internal phone extensions and call management. Virtual PBX – Used to provide businesses of all sizes PBX technology to manage phone tasks within offices and departments. SIP Trunking – A Session Initiation Protocol (SIP) Trunk is used for multiple real-time applications like voice and video applications. Data is sent and received via a SIP client. PSTN (Public switched telephone network) A PTSN is the infrastructure and services for public telecommunication.  It is a public telephone network. Below are five of the best business VoIP service providers. Choose from the best of the best to enhance your business communication and customer service experiences.     1. RingCentral.     RingCentral’s phone system combines voice, video, conferencing, and team messaging into one unified and seamless communication system. One of the first companies to enter the VoIP space, RingCentral is known for its innovative and cutting-edge technology which is integrated into a secure, one-stop, cloud-hosted communication solution. RingCentral’s team collaboration features such as real-time messaging, video calling, screen share, and file sharing allow users to communicate and collaborate from anywhere, which means greater productivity and efficiency. RingCentral also offers top-of-the-line international video conferencing which allows companies to conduct face-to-face meetings (with screen sharing) while vastly reducing travel expenses. RingCentral pricing starts at $19.99 monthly per user for their “Essentials” plan which allows for up to 20 users.  For more than 20 users you can choose from their “Standard” plan at $24.99 monthly per user or their “Premium” or “Ultimate” plans which offer advanced features such as automatic call recording, single sign-on, and CRM integrations. Learn more about RingCentral’s plans and pricing here.     2. Nextiva.     The Nextiva platform, like other Grasshopper alternatives, unifies your business communication. Its VoIP phone service and features turn prospects into loyal customers. A dependable VoIP system, many businesses choose to rely on Nextiva to conduct business activities inside and outside the office. Your location no longer depicts how much work you can complete. You can now finish all work projects from anywhere via your smartphone. Nextiva equips your team with the right business tools to keep employees productive, and customers satisfied. With items like call routing, hold music, video-conferencing, and various calling features, your business is ready to rule the world. Let’s just say, building strong relationships and experiences has never been easier. Everything you need is included like call logs, call waiting, advanced voicemail, and a toll-free phone number at no additional charge. The price of Nextiva’s phone service starts from $20.00 per user every month. When you add more users, the better deal you will receive. Nextiva gives you options to expand your office phone and save money. Learn more about Nextiva telephony plans here.     3. GoToConnect.     GoToConnect service benefits for businesses is to simplify phone line management, call monitoring, and conferencing setup. It helps with improving communication and collaboration with teams, employees, and customers making it one of the best phone systems out there. GoToConnect offers your business the ability to combine voice and video, as well as mobility. You can use your mobile device to stay connected to work while on-the-go. The price of Jive phone service starts from $19.95-$29.95 per month per user. After that, price plans change with every additional group of users. GoToConnect plans use a tier method.     4. 8×8, Inc.     8×8 places its efforts on ensuring they have a truly unified cloud-based communication system that works simply and seamlessly with your business. They pride themselves on their innovative thinking to provide reliable and crafty solutions. 8×8 wants to keep you connected to your customers. Your business miscommunication issues will immediately lessen with the 8×8 system. You can make better relationships by ensuring the delivery of messages is no longer getting in the way. The price of 8×8 phone service starts from $15.oo per month, per user from for their X Series X2 plan. After that, the price goes up to $172 per month, per user, for the X8 plan which is their most advanced plan. You have several available options to choose from for your business. Learn more about 8×8 plans here.     5. Dialpad.     Dialpad makes your business calls better. It works by offering various ways to connect your team with its customers. Gain a variety of tools with one of the best office phones for your business. Opportunities for gaining more customer connections are bound to happen as a result. Dialpad powers your business communication in multiple ways: voice, video, messages, AI, and meetings across your existing devices. Dialpad pricing starts from $25.00 per month, per user. They also offer a Pro and Enterprise option at different prices. Learn more about Dialpad phone plans here.     6. Vonage Business.     The Vonage Business office phone is entirely cloud-based. Additionally, Vonage Business allows you to implement new software easily without additional infrastructure or costs so that you can easily scale as your business grows. The Vonage Business API platform, Nexmo, allows businesses to greatly improve customer experiences with omni-channel capabilities.  Nexmo uses the very latest technology to connect businesses with consumers in real-time, in whichever channel the consumer prefers.  This could be voice, email, chat or social media.  Additionally, embedded communications create contextually relevant interactions to keep customers happy, improve sales and streamline customer service. Vonage Business plans go down in the price per line the more phone lines you have. For example, for 1-4 lines, plans start at $19.99 monthly per line. For 5-19 lines, plans start at $17.99 monthly per line. For 20-99 lines, plans start at $14.99 monthly per line. Learn more about Vonage’s Business Cloud plans and pricing here, and the state of Vonage Business here.     7. Ooma.     Ooma offers technology to assure every customer call coming in or going out from your business is crystal clear. It delivers voice quality even under extreme conditions. By using a collection of advanced technologies, Ooma works to keep the conversation flowing. When you replace your landline with a VoIP provider, you will feel the difference. Not only does it enhance employee commitment to service, but it delivers ease. The price of Ooma phone service starts from $19.00 per month, per user. Your VoIP phone service you choose needs to be reliable, dependable, and supportive, both for you and your customers. Do not allow your business VoIP system to let you down. Stop losing customers, employees, and money. When you decide to use a VoIP phone provider, you choose to make employees and customers the top priorities of your business. Learn more about Ooma Pricing and plans.     8. Avaya.     Avaya offers a cloud phone system that lets its users call, chat, meet, and collaborate with employees and customers all on one platform. Their tool is designed to offer personalized, intelligent, and effortless interactions for all Avaya users. The company has a complicated past. In 1995, Lucent Technologies spun off from AT&T. Five years later, Avaya spun off from Lucent. Avaya actually went bankrupt in 2017 but was eventually saved by RingCentral. The two companies entered a partnership in 2019 to create Avaya Cloud Office, which is powered by RingCentral.  Avaya Cloud Office was designed to give its users an all-in-one experience that specifically fits the way you work. You can get in touch with customers or coworkers through the platform’s voice or SMS messaging using your desktop or mobile device. Avaya Cloud Office also offers a video meeting solution for up to 200 participants. Users can also leverage Avaya’s analytics offering to see how effective your business’s communications are.  Avaya Cloud Office has four different pricing plans available, with each individual price based on the number of licenses you need for the software. Companies with less than 20 users can take advantage of the Essentials plan, starting at $19.99/user/month. The remaining pricing plans are available to organizations with 20+ users. The Standard plan starts at $24.99/user/month, Premium begins at $34.99/user/month, and Ultimate starts at $49.99/user/month.   What Are Customer Interactions & How to Deliver Them.   Customer interactions consist of two things. One, providing “daily details” and two, the methods you use to deliver them. These are essential in any of the best phone systems for small businesses and major enterprises.   What Are “Daily Details?”. The phrase “daily details” is how I sum up what needs to happen during every interaction. It consists of the following: Unified Communication: Everyone in the office communicates with customers using one fully integrated phone system. This also includes CRM software, text messaging, helpdesk, and call center functions. Quality of Service: This includes uptime, internet connection, availability, user experience, security, and customer support. Business Contact Options: Local number, call recording, call forwarding, mobile app, cell phone, visits in-person, website, toll-free number, and easy to find on search engines like Google. Product Details: high-quality items, in-stock, buying options, affordability, and advanced features.   How to Deliver “Daily Details”. Another essential factor in creating positive interactions are the methods you use. The methods to deliver “daily details,” include: Phone Calls Text Messages Face-to-Face Emails Voicemail Faxing Social Media Contact Center Live Chat Advertising You can also deliver daily details using free help desk software.  Every interaction you have with customers is critical. Pay attention to what you provide and how you deliver it. The phone service provider you choose matters too. Not only will it affect the customer experience, but employee ones too. These are your business’ most important relationships. You must have an office phone that supports both of them.   Choose a Business Phone System that Meets Employee Needs.   You have employees because you need them for your business. They, too, have needs that go beyond receiving a paycheck. Meeting employee needs ensures better customer interactions, which leads to more sales. By using a VoIP small business phone service, you equip employees with the right tools. It makes it easier to deliver “daily details” during every interaction. As a result, you will see success. As a business owner, you are responsible for meeting employee needs. They rely on you to supply them with supportive methods. What do employees want from employers? Access to capable equipment and features Ability to work on their phones with a mobile app Remote work options – temporary or permanent Task management and organization Clear and concise customer management tools Serve customers across multiple channels, beyond the phone High-quality products and services to sell A reliable and trustworthy phone system Your VoIP provider needs to include methods that enable you to meet your employee needs. Your small business phone system handles more than outgoing and incoming calls. Your employees, along with your customers, need more.  Happy employees mean happy customers.   Methods to Meet Employee Needs. Video conferencing Caller ID Auto Attendant High-speed internet connection Mobile Device Features for iOS and Android Softphone Handset Headset Cordless Phone Call Center Management Software Automatic call recording Information Management Platform   Make Employee Connections With Conference Calling. When you equip employees with features that promote connectivity, you take your business to the next level. Employees want to collaborate and make connections with team members. Incorporating tools like conference calling and web conferencing software can unlock new levels of productivity for your small business. Phone service alone can only take your business so far. Landlines have too many restrictions for you to go where you want to go. Enabling your employees to converse, meet, and discuss projects live is what you need to grow your business. Your business phone system is your competitive advantage. If the virtual phone system your business uses does not keep employees connecting, soon this will be reflective in the service you provide. The trickling in of unhappy customers will begin. Your employee experiences dramatically impact the outcome of your customer experiences. You can no longer have a lousy phone system that lacks compelling features. Modern phone systems offer redundancy to direct calls to cell phones in the unlikely event of an internet connection outage. Whether you’re selling the best office phone for a small business or international enterprise, a modern VoIP solution is within reach.   The Cause and Cost of Bad Customer Experiences.   Having a business in the digital age makes it all too easy to forget about one of the oldest methods of customer communication: the telephone system. As a result, some businesses believe that other forms of communication take priority, but 92% of all customer interactions happen over the phone. That does not necessarily mean all of them are phone calls, which is why you need a VoIP system that can support your business. If your business phone system is lagging, you are disappointing your customers and employees. You can do so much better.   Bad Customer Experience Examples. The average company loses between 10% and 30% of its customers each year. It does not take long for these numbers to grow, especially if you continue to provide poor quality business connections. Unhappy customers and employees happen due to inadequate VoIP equipment, management, or service. Here are many sources of frustration reported by small businesses: Missed calls that don’t get returned Being put on mute versus hold Long hold times Sent to voicemail instead of correct team members Echos, delays, or static on calls Dropped calls Confusing dialing instructions for outbound calling Difficult tools Unreliable call transfers Abandoned calls Wrong phone number transfer Poor customer service Slow or unreliable Wi-Fi Unreliable VoIP phone systems Sluggish and buggy mobile apps   Bad Customer and Employee Experience Statistics. When your phone service provider is not up to par, it costs you. These bad experience statistics put the cost into perspective. A person spends an average of 9.5 minutes attempting to reach a human when trapped in an automated phone system. Globally, the average value of a lost customer is $243. 71% of consumers have ended their relationship with a company due to poor customer service. $83 billion is the cost of poor customer service in the US. Turnover for customer service employees is 27% annually. More than two-thirds of customers have hung up on a business phone system in frustration of not being able to reach a live person. Bad customer experiences impact business in many ways. Some are immediate, while others have a more lasting effect.   The Impact of Bad Experiences on Business. A Damaged Reputation Wasted Leads Your Customer Lifetime Value (CLV) Plummets Decreased Revenues High Turnover You decide whether your phone system will create miscommunication and irritable interactions, or smooth conversations that put everyone at ease.   Upgrading Your Office Phone System is Essential.   Upgrading your phone system is not just about updating your actual phone to the latest Polycom or Yealink phone. Evaluate your needs today and in the future – 2-3 years would be a good idea. Hop like a grasshopper to using VoIP and don’t delay in your migration to implement your new phone system. Make sure you have a high-performance internet connection. All the best business phone systems in the modern era use VoIP, requiring a stable and speedy internet connection. Be sure to consider feature comparisons and reviews. Your office phone can be the best technology investment you’ve ever made because it affects sales, marketing, operations, and customer service. Check out our latest guide to ensure that you get the best office phone system features available.   Office Phone Systems for SMBs FAQs.   Below, we’ve answered a few common questions about office phone systems.   What is a small business phone system?A small business phone system is a Voice Over Internet Protocol (VoIP) telephony communication platform that uses the Internet, not the standard PSTN network, to make/receive phone calls. VoIP phones offer advanced features like visual voicemail, call recording, and call routing not available on traditional desk phones. What is “Bring Your Own Device” (BYOD)? Note that most small business phone systems today include additional communication channels and team collaboration solutions, such as video calling, instant chat messaging, SMS texting, and file sharing. VoIP phone solutions offer several tiered, scalable plans that are payable on a monthly basis. What should I look for in a small business phone system?Though the specific features you need will depend on the nature of your business, you should look for a small business phone system that offers: At least a 99.9% guaranteed uptimeScalable pricing/plans, whether all-in-one feature bundles or features that can be purchased a la carteMobile applications for Apple and Android devices Integrations with existing third-party communication and client management software (CRM systems, video calling tools, project management apps, etc.) Unlimited calling in the United States and CanadaLocal, toll-free, and/or vanity business phone numbersStandard VoIP features like call routing, call forwarding, call recording, call transfer, call queueing, IVR, etc. See more standard VoIP features hereWhat equipment do I need for a VoIP phone system?One of the biggest reasons for the popularity of VoIP phone systems is that they require very little equipment and hardware to operate.The most important thing you’ll need is a stable Internet connection from your ISP with a bandwidth of at least 100kpbs/second. Note that the VoIP provider is not responsible for the cost/management of your Internet. You’ll also need a router and modem. Since VoIP phones offer softphone capabilities and mobile applications via BYOD, you aren’t required to purchase any new phones or computers.  The majority of VoIP users opt for a cloud-based solution, which means the provider is responsible for hosting the data server. Some businesses opt for on-premises VoIP service, which requires additional equipment (and professional setup/installation.) Common, but optional, equipment also includes headsets, speakers, analog phones, microphones, and even professionally installed conference rooms with things like digital whiteboard screens.  Can I use an analog phone with a VoIP platform?Yes, you can use analog phones (traditional desk phones) with your VoIP service. This will require the purchase of an analog telephone adaptor (ATA) that connects your desk phone to the VoIP system. Many VoIP providers offer compatible analog phones on their websites that can be rented or purchased outright. What is “Bring Your Own Device” (BYOD)?YOD, or Bring Your Own Device, allows users to connect existing devices (smartphones, tablets, analog phones, desktop computers) to their virtual phone system, adding portability and eliminating the need to purchase an excessive amount of new equipment. Businesses taking advantage of BYOD capabilities will usually set monitoring/security/data ownership and access policies to protect sensitive business data if/when these devices are taken out of the standard office environment. How do I set up a small business phone system?The setup process of a standard small business VoIP phone system is refreshingly simple. Depending on the specific provider you choose, you may be able to set up a basic phone system online in about 10 minutes. The main steps to take are to check network compatibility, choose a business phone number, determine the number of users, and then download the softphone/mobile VoIP app. If you’ve chosen a completely cloud-based solution, you won’t need to connect a physical PBX box to your phone system. If you have an on-premises solution, use an Ethernet cable to connect your PBX box to your desk phones/computers. Note that providers have a step-by-step installation guide in their online knowledge base if you want to manage the process on your own. However, for more complex systems, you’ll likely need personalized installation and setup support. Most VoIP providers offer custom onboarding programs, user training webinars or custom courses, and onsite installation/setup.  Related Posts SIP Protocol 101: What it Is and How it Works Hosted PBX vs SIP Trunking: Pros, Cons, Features What is SIP ALG and Why You Need to Disable It Share Twitter Linkedin Facebook Email
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Result 14
TitleHow to choose the right VoIP phone for your small business | TechRadar
Urlhttps://www.techradar.com/uk/how-to/how-to-choose-the-right-voip-phone-for-your-small-business
DescriptionWe take a look at how you can select the right IP phone for your business in three easy steps
Date16 Nov 2021
Organic Position14
H1How to choose the right VoIP phone for your small business
H2Three steps to choosing the best IP phone for your small business
Why you should choose an IP phone for your business
What to consider when choosing an IP phone system for business
Step 1: Search IP providers
Step 2: Shortlist IP providers
Step 3: Select an IP provider
Summary
H3
H2WithAnchorsThree steps to choosing the best IP phone for your small business
Why you should choose an IP phone for your business
What to consider when choosing an IP phone system for business
Step 1: Search IP providers
Step 2: Shortlist IP providers
Step 3: Select an IP provider
Summary
BodyHow to choose the right VoIP phone for your small business By Amanda Akien last updated 16 November 21 Three steps to choosing the best IP phone for your small business . (Image: © Shutterstock) Our working lives and how businesses communicate has undergone massive change over the past couple of years. Reflecting this change, there’s now a daunting level of choice when it comes to Internet Protocol (IP) phone systems and VoIP phone providers.Nowadays, typing ‘IP phone’ into Google will present you with sponsored links and targeted advertising, which makes it difficult to choose the right IP phone. As no two service providers have the same offerings, we’ve explored the best VoIP phone systems for your small business. This enables you to get a full understanding of the different IP phone systems available. With setup easier than ever, and significant cost savings to be made, every business should embrace modern IP telephone technology.Continues below... Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. Why you should choose an IP phone for your business. Benefits of using VoIP phones for a small business include: Cost savings: This is a key benefit for businesses of all sizes, as an IP telephone is more cost-effective than a conventional phone. Since IP telephony connects calls over the internet, businesses using IP phones save money on long distance calls. For businesses who make overseas calls, additional savings are made. For small and mid-sized businesses, savings can be around 50%.Setup time: As a small business operating in unprecedented times, downtime is not an option. Installation is quick and within a few hours, your system can be up and running.Remote working: The COVID-19 pandemic demonstrated that companies need to be flexible. In the era of remote working, cloud-based tools are crucial for internal and customer-facing business processes. IP technology enables you to easily port a phone number to a new location, as phone numbers are not tied to specific devices. IP phones are simple to use and training for employees is quick and minimal.Integration: The best VoIP services allow easy integration with existing software and third-party providers.What to consider when choosing an IP phone system for business. IP phone systems are simple to install but there are areas to consider. Businesses will need to ensure there is a reliable broadband connection, a router, and a PBX server for internal call handling. You will need to then select your IP phone model and perhaps VoIP headsets.Checklist:Users: How many and where are they based?Features: What does your business need? Some features will be included with your subscription, while others can be added. Caller ID, call forwarding and waiting are some of the ones offered as standard, but there are add-ons including virtual assistant, conferencing and call recording. You might think about which are ‘must haves’ and which are ‘nice to haves’.Third-party applications: What does your business use, as these will need to be integrated. Think about your CRM system and other apps your employees use.Budget: What savings are you looking to make? Consider current telephone bills, line rental and other communication software expenses. There’s direct and indirect savings to be made. With taxes, repair and maintenance fees, providers usually roll these costs into subscription plans. Indirect savings are difficult to quantify, but important to consider, such as remote working savings.Step 1: Search IP providers. As no two VoIP services are the same, we’ve taken a look at the best IP services. Look at your checklist to see what features you would like. It is the variety of features, such as call answering, messaging, and video conferencing, that really enables you to add value to your organization. Advanced calling features, such as automatic call routing, can also be added.You will also need to consider which providers work with other apps you already use. Whether it’s Salesforce, Google Workspace, Dropbox, Hubspot, Zendesk or another product, ensure that your VoIP provider integrates with your chosen apps. Step 2: Shortlist IP providers . Security is always a concern for small businesses, so in addition to a robust encryption framework, advanced security options like multi-factor authentication and secure data access should be considered.Customer support is important, especially during setup when third-party integrations might encounter problems. Dedicated 24/7 customer support could be attractive.Take time to read reviews. We’ve reviewed some of the best IP providers including 8x8 X Series, Dialpad, RingCentral, Ooma, Nextiva and GoToConnect and consider their pricing, features, customer support and security. Some providers offer free trials, ensuring you can try before you buy.Step 3: Select an IP provider . Once selected, aside from the hardware and software in your package, take into consideration costs for installation, maintenance and support. Like any business purchase, take time to read the terms and conditions, including cancellation fees, return policies and usage limits. Some providers offer fixed-term contracts while others feature flexible rolling contracts. Check whether or not the contract will auto renew.IP systems for the modern small business tend to be easy to use, but like any new technology, some employees may need more support than others. Therefore, it is worth considering what level of training and support is included as standard.Summary. Finding the right IP phone solution for your small business is a personal choice, but there are benefits for small businesses of all sizes. There is no absolute ‘best’ provider when it comes to small business IP phones, as no two companies are the same. However, that doesn’t mean there isn’t a best IP system for your small business. With more and more small organizations choosing IP for cost savings and remote working benefits, there’s plenty of choice on the market.Just like any other tech buy, the most important part of choosing the right IP phone solution is to do your homework, read reviews and speak to other similar businesses. Our website contains links to a selection of the best IP phone providers. Amanda Akien Amanda Akien started her career in tech journalism, before jumping into the marketing world. Now she is back to her roots writing tech articles on topics including cybersecurity, tech skills and automation for UK and US audiences. Her work can be found in The Guardian and TechRadar Pro. See more how-to articles
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Result 15
TitleUltimate VoIP Phone Service for Small Business
Urlhttps://www.yodel.io/features/voip-service-for-smb/
DescriptionYodel is an Ultimate VoIP Phone Service for Small Business with incredible Slack integration. Learn more about VoIP
Date
Organic Position15
H1Ultimate Small Business VoIP Phone Service
H2Transforming Small Business Communication With Yodel VoIP
Get the Most Out of Your Small Business VoIP With Yodel
Yodel: The Feature-Rich Solution for Small Businesses
Unleash Your Potential as an SMB
Making the Switch Has Never Been Easier!
Ready to supercharge your phone system? Enjoy your 14 day free trial
H3What Is a VoIP Phone System?
Put Your Callers First
Build Lasting Relationships
Access Unbeatable Call Quality
Take Advantage of Yodel Integrations to Connect the Tools You Love
H2WithAnchorsTransforming Small Business Communication With Yodel VoIP
Get the Most Out of Your Small Business VoIP With Yodel
Yodel: The Feature-Rich Solution for Small Businesses
Unleash Your Potential as an SMB
Making the Switch Has Never Been Easier!
Ready to supercharge your phone system? Enjoy your 14 day free trial
BodyUltimate Small Business VoIP Phone ServiceAccess advanced features designed for small businesses and their callers with YodelTry for free Try for freeFree trialNo credit card neededCancel anytimeTrusted by thousands of companiesTransforming Small Business Communication With Yodel VoIP. If your business is looking to upgrade your business phone service and unlock a user-friendly, feature-rich service, then Yodel could be your perfect solution.What Is a VoIP Phone System?A Voice over Internet Protocol (VoIP) phone system is a type of phone service that allows you to make phone calls over the internet. All information and data are stored securely in a cloud PBX, meaning your business doesn’t have to host servers on your property. Instead, everything is stored digitally in the cloud!Switching from a traditional phone system to a business VoIP service helps you establish unified communications, easily consolidating your business phone service and other software. You also can take business calls from any location with an internet connection, helping create a more flexible way to communicate. This can be done through the Yodel app for tablets and mobile devices, desktop apps, or by integrating into software you are already using.VoIP systems for small businesses give you access to high-tech solutions, without becoming a significant overhead expense.Get the Most Out of Your Small Business VoIP With Yodel. Made for Small Businesses: Our small business VoIP system is full of all the advanced features your business will love, in a hassle-free way so you don’t have to spend valuable time learning a complicated new system.Deliver Best-In-Class Support: Improve customer service by handling customer calls in a more efficient way.Create an Efficient Remote Team: Empower your team with flexible work by using a system that gives you access to your business phone number, wherever you have an internet connection.Streamline Your Phone Communications: Eliminate complicated processes and house all of your business phone communications in one easy-to-access place.Quickly Connect to Your Favorite Tools: Integrate seamlessly with the tools that your team is already using.Customizable to Your Team’s Style: Easy to use within Slack, compatible with phone hardware, and available as both a mobile and desktop app.Yodel: The Feature-Rich Solution for Small Businesses. Call ScreeningYodel is able to answer your calls and transcribe caller intent so you always know who is calling, and why.Unlimited Concurrent CallsMake and receive unlimited parallel calls on the same phone number, at the same time.Call CollaborationCollaborate with your team on calls by sharing notes in real-time, utilizing conference calls, and using call whispering to share relevant information with teammates.Intelligent Voice IVRRoute callers based on what they are saying in real-time, ensuring they are sent to the appropriate team member.Intelligent Voice IVRAuto AttendantGet access to a virtual receptionist solution by utilizing customizable greeting messages, call routing, and more.Voicemail TranscriptionTake advantage of voicemail transcriptions to easily read important information left in messages.Voicemail Transcription in SlackBusiness Text MessagingWith Yodel you can send your customers text messages, helping you communicate with them even when you can’t take a call.Business Text MessagesCall RecordingStart, pause, and end recording of live calls, and then easily access recordings to review important details.Call TaggingCustomizable tags can be added to calls, which you can easily search and sort through.Unleash Your Potential as an SMB. Put Your Callers First. Utilize features designed to help you prioritize your callers, differentiating yourself from your competitors.Build Lasting Relationships. Connect with clients, and build lasting relationships by providing a reliable and responsive point of contact.Access Unbeatable Call Quality. Yodel works with trusted local carriers all over the globe in order to guarantee the best possible connection for your phone communication.Making the Switch Has Never Been Easier!Create Your Trial Account And Receive A Phone NumberEasily filter to find specific area codes and countries. With 70 different countries to choose from, you will be able to find a number that fits your business needs.Invite Your Team Members And Assign RolesDesignate Admin, Member, and Guest roles to help your team have access to everything they need.Make And Receive CallsTake advantage of our Slack integration, or use our Web, Desktop, or Mobile apps! With plenty of options, your team can choose the system that works best for them!Track And Record CallsUse features such as call logs, and reports to monitor your call data.Take Advantage of Yodel Integrations to Connect the Tools You Love. Slack: If your team lives in Slack, you will love adding your phone communication to one centralized location.Drift: Integrating your phone system with Drift lets you start voice calls directly in the Drift chat, without needing a phone number.Zapier: Connect Yodel to over 1000 different apps that you may be already using by integrating into Zapier.Integromat: Automate your workflow even further by connecting your business cloud phone service, with Integromat.And many more! Check out our integrations for Dialogflow, QnA Maker, and take advantage of our custom webhooks!Yodel Trial BasicsGet started with a free trial today! No credit card is needed, and you can cancel at any time. This 14-day free try is designed to let you test out how Yodel can help your small business, right from the start.Getting a Yodel Business NumberOur easy onboarding process includes receiving a Yodel phone number. With 70 different country codes to choose from, you can find a number that fits your business needs.Yodel AppsEasily take business calls wherever you are, by connecting with the Yodel apps! Apps are available across iPhone, Android, Windows, and macOS helping you do business, wherever you are.SIP Support for Hardware PhonesIf taking calls on a hardware phone works best for your team, then you’re in luck! Yodel can be connected with traditional phones, giving your team the option to take calls the way they want to.Ready to supercharge your phone system? Enjoy your 14 day free trial.Get started today! Get started today!IntegrationsSlackDriftZapierIntegromatHubSpotSalesforceZendeskDiscordPipedriveTrelloVirtual NumbersVirtual Number U.S.Virtual Number CanadaVirtual Number GermanyVirtual Number FranceVirtual Number Netherlandssee more numbersAlternativesDialpad AlternativeAircall AlternativeCloudTalk AlternativeCallHippo AlternativeRingCentral AlternativeTalkdesk AlternativeJustCall AlternativeResourcesAppsSupportStatusBlogCompanyHomePricingSign upImprintTerms of ServicePrivacy PolicyCall Us +1 (855) 548-0800 +44 20 3856 7780 +43 1 393 20 50 +49 157 3598 9090 +52 33 4160 0772 +61 488 842 152Facebook Twitter© 2022 YodelTalk – All rights reserved.
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Result 16
Title
Urlhttps://www.thevoipshop.co.uk/phone-system-for-small-business
Description
Date
Organic Position16
H1
H2
H3
H2WithAnchors
Body
Topics
  • Topic
  • Tf
  • Position
Result 17
TitleVoIP Phone Systems - VoIP Phones for Business | 4Com
Urlhttps://www.4com.co.uk/business-phone-systems/voip-phone-systems/
DescriptionVoIP telephony is one of the fastest growing areas in telecoms thanks to its improved reliability and the versatility of its services. Read more here!
Date
Organic Position17
H1
H2
H3VoIP Phone Systems
What is VoIP?
Is VoIP cost-efficient?
Benefits of VoIP for business
Google reviews
Is VoIP suitable for my business?
VoIP system options
Switching to VoIP with 4Com
FAQsAnswers to some of our most commonly asked questions…
Looking for more information? Get in touch
Sales: 0333 009 6832
Existing customer? Visit the customer portal..
H2WithAnchors
BodyVideo Support Headset Compatiblity Support & maintenance 24/7 Fault reporting With 24-hour support option 24/7 Fault reporting With 24-hour support option 24/7 Fault reporting With 24-hour support option Updates None OTA Software Updates as standard OTA Software Updates as standard Video conferencing Geographic & Non-geographic numbers Call recording Call reporting On-hold marketing SHOW FULL TABLE Switching to VoIP with 4Com. Switching to VoIP at 4Com is a smooth process, and our services will always be completely tailored to you. There are no fixed costs or set prices available for our VoIP phone systems, and this is to ensure you don’t end up paying more for something you don’t need. Instead, we’ll take the time to meet with you and assess the needs of your business. We take every factor into consideration, right down to the number of calls you make, and once you’re happy we’ll begin our two-step installation process. Our trained team will visit your office to provide training for your new phones and software, which will be installed initially alongside your old system. This allows you to have time to fully learn about your new system while we go about switching over your existing services to us and setting up any new ones. Once the changeover is complete and services have been provisioned, we’ll complete your installation. In some cases, this will require a second engineering visit, but in others we can make the necessary changes remotely. Your Customer Project Partner will be in regular contact hand to advise which installation is most appropriate for your business. FAQsAnswers to some of our most commonly asked questions…. What is the cost of VoIP phone system? Thanks to the savings we make in areas such as calls, lines, mobiles and broadband, we can often fund a brand new phone system featuring industry leading HiHi3. Do I need a VoIP service provider? If your business is looking for VoIP services, then it is sensible to look for a reputable VoIP service provider to help you. This provider will be able to use their expertise to create a system which is perfectly suited to your needs. What is VoIP phone and how does it work? A VoIP phone is just like any other traditional desk phone and will normally operate in the same way. The key difference is how your phone calls travel across the network; with VoIP this is done via an Internet connection instead of the traditional Public Switched Telephone Network (PSTN). VoIP phones will often have a greater array of functionality than their traditional counterparts, such as HiHi3’s video capability. Are there long distance charges for VoIP? VoIP call charges will vary from one provider to another but long distance calls are usually far cheaper on VoIP networks than on the PSTN. Can I use my regular phone with VoIP? If you wish to use your regular phone with a VoIP network, you would need a special adapter. We don’t recommend this as we find the functionality of devices such as HiHi3 far outweigh that of their older counterparts. What is the main use of VoIP? VoIP is used to make telephony calls using an internet connection. Previously phone calls travelled over dedicated infrastructure, but with advances in technology, it is now possible to use the internet instead, increasing the range of additional features available while at the same time lowering costs. Who uses a VoIP phone? VoIP Phones are now extremely common in businesses across the UK. As they often look similar to traditional phones, you may not even know a business is using a VoIP phone when you see them. Do you need special phones for VoIP? We recommend utilising the latest VoIP phones, such as HiHi3 so that you can take advantages of the latest features they offer, such as video calling and video support. Do cordless phones work with VoIP? Yes, there are a wide range of cordless phones which are compatible with VoIP services, such as those from Yealink and Samsung. Are VoIP phone systems reliable? VoIP systems have become increasingly reliable in recent years, especially since the arrival of fibre networks. Former issues such as packet loss have now largely been eradicated in most reputable VoIP networks. What are the disadvantages of VoIP? There are very few disadvantages to VoIP, but call quality and reliability can be an issue with less reputable providers. It’s best to go with an established VoIP provider with a track record of good reliability. How is the quality of VoIP Calls? The quality of a VoIP call is the same, if not better, than that through traditional phone lines. VoIP simply requires a reliable internet connection to maintain call quality, which is something that will be assessed by our 4Com experts if you choose to have the system fitted. Can I keep my business phone number? Yes, it is possible to keep your existing business phone number when you make the switch to VoIP – this process is done between phone providers, so we’ll take care of everything for you. What do I have to do to make a VoIP call? Making a VoIP call is just as simple as making a call through traditional phone lines. Simply use your VoIP device to dial into a call as you usually would, and the call is connected through your internet connection. What is SIP Trunking? SIP stands for ‘session initiation protocol’, and SIP trunking is essentially the protocol which allows telephone systems to communicate within a network via an internet connection, rather than traditional phone lines. SIP allows VoIP calls to commence within businesses, as it begins the process which allows voice and other data to be transmitted between devices. Looking for more information? Get in touch. We know your phone system needs are unique, which is why we don’t pretend to know what matters most to you; we can’t wait for you to tell us! Rest assured that you’ll only hear from us; we won’t be sharing your data with any third parties. Sales: 0333 009 6832. Existing customer? Visit the customer portal... Existing customers portal We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkNo
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Result 18
TitleSmall Business VoIP Phone System Service Provider In UK | Xinix
Urlhttps://xinix.co.uk/small-business-hosted-voip-phone-providers-uk/
DescriptionXinix are UK's lowest costing, reliable small business VoIP phone service provider. Get unlimited packages with free handset from £10/month
Date
Organic Position18
H1UK's Best Business VoIP Provider
H2activeWORLD
Awards and Feedbacks
Connect, collaborate, & control effortlessly with our business VoIP phone features
Increase your presence, add powerful extras
Competitive pricing. Fully featured packages
Answers to popular questions
See how it works for your business
Europe & Americas
H3Trusted Hosted VoIP Provider for your Small Business. 15 Years of Innovation and Development Roadmap for even more Features
Personal
Office
Enterprise
1000 Minutes toEurope and Americas
CRM Integration
Free calls to69 countries
UK Non-geographic numbers
UK numbers
International virtual numbers
Guaranteed Uptime
Mobile apps
CRM Integrations
Worldwide Numbers
Phones & VoIP Equipment
Voicemail & Voicemail to Email
Do you have API ?
Can I have multiple numbers?
Is it like using a regular phone?
Can I use my PC or tablet as phone?
Do you have softphone apps?
Is call recording available?
Can I add features on the go?
It must be expensive?
Are calls between users free?
Do you manage our PBX system?
How would you rate your service?
What are the benefits of our VoIP?
Are you contracts flexible ?
Is your VoIP PBX Cloud based or on premise?
How quick can this be set up?
Important details and disclaimers
H2WithAnchorsactiveWORLD
Awards and Feedbacks
Connect, collaborate, & control effortlessly with our business VoIP phone features
Increase your presence, add powerful extras
Competitive pricing. Fully featured packages
Answers to popular questions
See how it works for your business
Europe & Americas
BodyUK's Best Business VoIP Provider Trusted Hosted VoIP Provider for your Small Business. 15 Years of Innovation and Development Roadmap for even more Features. Personal. Chat, Softphone £12 £8 (+VAT) monthly per user no contract Softphones for mobile and desktop Enquire Now Try free Softphones for mobile and desktop iOS® and Android™, Webphone for PC and MACs 100 Inclusive minutes per user UK landline and mobile One UK number included Keep your existing number or get a new one Selfcare portal Manage your PBX in the cloud and on your app Team presence and messaging See who is online, message and chat International calls (no international bundles can be added) From 3p/min Most Popular Office. Message, Click2Dial, Record £20 £17 (+VAT) monthly per user Free handset per user Enquire Now Try free Unlimited outbound calls UK landline and mobile Over 100 PBX features IVR, ring group, call queue and more Click to dial Click to dial from most popular CRMs Automatic call recording 30 Days unlimited call recording Custom roles and permissions Manage your whole team on different levels International calls From 3p/min Enterprise. Message, CRM, Collaborate, Video £35 £30 (+VAT) monthly per user Free handset per user Enquire Now Try free 100+ CRM Integrations and API access Including, Salesforce, Zoho, Hubspot and Bullhorn Unlimited outbound calls UK, Ireland, USA, Canada and Australia Advanced call handling including whisper, barge, and more Empower your managers with powerful analytics Collaboration tools Video conferencing, screen share, chat and SMS Developer platform Full API access Awards and Feedbacks. Xinix Awards Xinix Reviews Connect, collaborate, & control effortlessly with our business VoIP phone features. Have a question call: 03333 055 888 Personal Office Enterprise Manage your PBX Create users Manage your phone Manage your numbers Call queues Call history Time frames Voicemail & Voicemail2Email Team collaboration Auto-Attendant CRM integration More Features Increase your presence, add powerful extras. 1000 Minutes toEurope and Americas. more From £5 /month (+VAT) CRM Integration. 100+ CRM integrations including Salesforce, Zendesk, and more From £8 per CRM/month (+VAT) Free calls to69 countries. more From £10 /month (+VAT) UK Non-geographic numbers . 084, 087 and 03 From £2 /month (+VAT) UK numbers. 01, 02 & 03 numbers are available From £3 /month (+VAT) International virtual numbers. Over 70 country codes available From £5 /month (+VAT) Have questions about Business VOIP price? Talk to an expert Competitive pricing. Fully featured packages. Guaranteed Uptime. Our enterprise level servers are UK based local data centres with a 99.999% guaranteed uptime, backed up with multi-node network redundancy. Our aim is to give you crystal clear communication at a fraction of the cost. Mobile apps. Xinix Communicator Softphone is available for all platforms and devices. Popular features: Phone accounts Caller ID display On hold button Call Transfer CRM Integrations. Integration Phone system with popular CRM with a range of set features; Caller Preview Contact Popping Contact Searching Activity Logging Click to Dial Worldwide Numbers. International coverage of local, national and toll-free virtual phone numbers. Our range includes: 78 Countries and 3723 area codes UK Geographic Numbers SLAs in many countries Extensive number stock Phones & VoIP Equipment. Choose from a wide range of phone systems, IP phones and VoIP Equipment. Popular brands: Grandstream Cisco Yealink Snom Voicemail & Voicemail to Email. Set up your personal voicemail or group voicemails, and also your out of hour message services. Plus with Voicemail to Email, voicemails are delivered to your email giving you a centralised location for all your messages. Accessible from any digital device. International Rates. Type Code Rate {{ item.type }} {{ item.code }} more {{ item.code }} {{ item.price }} p View all International rates {{ item.letter }} Country Type Code Rate {{ item.label }} {{ subitem.type }} {{ subitem.code }} more {{ subitem.code }} {{ subitem.price }} p International charging categories listed as ‘Special’ include non-geographic numbers in that country; Xinix, however, does not guarantee to provide connection to all non-geographic numbers. A connection fee may apply in some countries. Answers to popular questions. Do you have API ? Can I have multiple numbers? Is it like using a regular phone? Can I use my PC or tablet as phone? Do you have softphone apps? Is call recording available? Can I add features on the go? It must be expensive? Are calls between users free? Do you manage our PBX system? How would you rate your service? What are the benefits of our VoIP? Are you contracts flexible ? Is your VoIP PBX Cloud based or on premise? How quick can this be set up? Do you have API ? Our API is a way to build call functionality and data into other applications. Give your developers the freedom to integrate your telephony with other systems and develop new solutions for your team. Can I have multiple numbers? Want an 0800, a geographic and a non-geo number? No problem. Assign them all to one extension, or distribute them over multiple extensions. The system is completely flexible. Is it like using a regular phone? You will be pleased to know that an IP PBX does all of the same things that a traditional phone system does, without all the maintenance and installation costs. We also provide ongoing development and upgrades. Can I use my PC or tablet as phone? Prefer not to use a smartphone? Don’t worry: use a softphone on your laptop, desktop or tablet instead, most of which are also freely available. Of course, physical desktop handsets can also be used. Do you have softphone apps? Many VoIP users use their existing smartphones when they first start out. Just download one of the many (usually free) SIP clients to your device and you’re away. Is call recording available? Many industries face compliance constraints, and if you work in finance or healthcare, you might have to keep a record of your calls. Record them digitally and archive them for future reference. Can I add features on the go? An internet phone service offers total flexibility and puts you in charge of adding or removing features at any time. This means you can try out new features or scale up and down as your business develops. It must be expensive? Not at all! An internet phone service won’t break the bank. Much of the VoIP features are free, add a couple of extensions, build a package, dial out from anywhere and transfer calls between users. Packages start from as little as £5/month with no extra costs. Are calls between users free? If you have multiple users on the same account, calls between extensions are free, wherever they are in the world. Other calls are inexpensive no matter how far away the recipient is. Do you manage our PBX system? Yes! Bring all your telephony requirements in one place and have us manage all your telco needs for free. How would you rate your service? Our subscribers rate us number one, this has been the result of our continuous efforts of being customer centric. We don’t outsource, our team is dedicated and focused to deliver the very best. What are the benefits of our VoIP? Set up your personal voicemail or group voicemails, also your out of our message services. Plus with Voicemail to Email, voicemails are delivered to your email giving you a centralised location for all your messages. Accessible from any device – phone, computer or tablet. Are you contracts flexible ? We are confident with our products and services; we believe in our team and technology that’s why we are flexible with either monthly rolling term or optional 36 months when you rent a handset. Is your VoIP PBX Cloud based or on premise? You can manage your phone systems and all its features online from your browser. Set up users and ring groups, manage call forwarding, listen to voicemails, set operation times and many more settings available to administer on the go. How quick can this be set up? Setting up a VoIP account is as easy as pie. Just type in a few basic details and we’ll set you up automatically on our online portal. From there, you can play around with the basics without any costs! Important details and disclaimers. *Free trial is only available to new subscribers. Trial is limited to a maximum of five users and two desktop phones. Trial subscriptions include 50 minutes of domestic calls per user. Any free trial hardware must be returned within 21 days of trial cancellation in order to avoid hardware charges. Acceptable Use policies apply on all plans. Free phone available only with multi-year contract. Professional implementations for two users and above. International calls will be charged at the current rates published in our international rates table. Calls to international freephone numbers will be charged per-minute, based on the country’s rate. See how it works for your business. A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system. Join Us For a Live Product Demo. We'll walk you through the product family and answer any questions you have about Xinix World Europe & Americas. Upgrade your call package to include Europe and Americas Also Included USA, Canada and Mexico Andorra Argentina Austria Belgium Bermuda Brazil Canada Chile Croatia Colombia Cyprus Costa Rica Czech Republic Denmark Dominican Republic Estonia Faroe Islands France Germany Greece Guadeloupe Hungary Iceland Ireland Italy Malta Martinique Mexico Netherlands Norway Panama Paraguay Peru Poland Portugal Puerto Rico Romania San Marino Slovakia Spain Sweden Switzerland United States Venezuela Virgin Islands, U.S. Mobiles included Home / Business VoIP Phone Service Try for Free This website uses cookies for analytics and functionality purposes. To change your cookie settings or find out more, click here. If you continue browsing our website, you accept these cookies. Accept
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Result 19
TitleA Comprehensive Guide to VoIP For Small Businesses - Metrotech Voice and Connectivity Solutions
Urlhttps://metrotech-uk.com/voice-over-internet-protocol/a-comprehensive-guide-to-voip-for-small-businesses/
DescriptionEffective communication plays an integral part in facilitating smooth workplace collaboration while also helping businesses maintain strong relationships with
Date
Organic Position19
H1A Comprehensive Guide to VoIP For Small Businesses
H2What is VoIP?
How does VoIP work?
VoIP vs. telephone/landline
VoIP phones
Common VoIP terminology you should know
Reasons your small business needs VoIP services
How to prepare for a switch to VoIP
Factors to consider when choosing a VoIP service provider
VoIP FAQs
VoIP packages by Metrotech – which one is right for you?
H3Features
Technology
Reliability
Cost
Desktop VoIP Phones
Cordless VoIP Phones
Softphones/applications for Computers, Tablets and Smartphones
ATA Adaptors
Save on calling costs
Cut on bandwidth usage
Overcome geographical barriers
Enjoy more functions
Add more security and privacy
Network stability
Power supply
Workforce preparation
VoIP devices
Pricing
Customer support
Quality of service
Range of plans
Security and privacy
Reviews
Terms and conditions
IP-Talk Hosted Telephony
Session Initial Protocol (SIP) Trunks
H2WithAnchorsWhat is VoIP?
How does VoIP work?
VoIP vs. telephone/landline
VoIP phones
Common VoIP terminology you should know
Reasons your small business needs VoIP services
How to prepare for a switch to VoIP
Factors to consider when choosing a VoIP service provider
VoIP FAQs
VoIP packages by Metrotech – which one is right for you?
BodyA Comprehensive Guide to VoIP For Small Businesses Effective communication plays an integral part in facilitating smooth workplace collaboration while also helping businesses maintain strong relationships with their client base. However, the problem comes when you need to manage multiple conversations across different channels – the whole process can be incredibly time-consuming and a big hassle, especially if your business is still grappling with limited resources. The good thing though is that it doesn’t always have to be this way. With effective tools and latest technologies such as Hosted VoIP systems, streamlining communications becomes a breeze. Are you looking for simple ways to improve the way you communicate with your team internally or your customers/partners? We’ve created this comprehensive resource for you where we cover everything you need to know about VoIP. This includes showing you how your small business can leverage the power of this tech for successful collaborations and communication. Before we can delve deeper into this topic, let’s begin with the basics… What is VoIP? VoIP is an acronym for Voice over Internet Protocol. Put simply, this is the transmission of voice and other communication media over the internet, as opposed to using the conventional telephone network. Since its invention, VOIP has seen a series of advancements to get to where it is today – a commodity service that is competing with and in some cases, replacing circuit-switched telephony. VoIP was not that efficient until the mid-2000s when the world started welcoming broadband networks into homes and offices. At this point, the bandwidth was strong enough and the quality of VoIP matched that of regular telephone calls. As technology continued to grow and internet speeds increased, VoIP rode on this wave to become a more reliable option for business communications. With time, more businesses switched to VoIP and this meant developers had more capital to invest, launch better hardware, and make their services more efficient. From humble beginnings, we can now enjoy features like video conferencing, virtual faxing, unlimited calling, ID blocking, call forwarding, 3D calling, and more. Without a doubt, VoIP technology is a game changer that has allowed businesses to reinvigorate their communications. How does VoIP work? VoIP is a highly scalable communications solution that is streamlining the way businesses interact with their customers. However, while this tech enhances workplace collaboration and improves productivity, its way of working remains a mystery particularly to the less tech-savvy group of business owners and employees. This section will help you understand how VOIP works. VOIP works much like emails or any other type of data you send over the internet. For starters, it converts analogue voice into data packets that are sent over a public or private IP network. Most VoIP systems will allow you to make calls to a landline or regular cell phone using your internet connection. Besides, you can also make computer-to-computer calls, where both parties speak into a microphone and listen through headsets or computer speakers using this tech. VOIP services also allow you to receive or make calls using landline telephony. In this case, you need to connect an analogue telephone adapter (ATA) to your network. Put simply, VoIP’s flexibility allows you to use nearly all standard communication devices to connect with others.  VoIP systems run over an IP network and therefore, store user data (contact list, phone numbers, client information, etc.) in the cloud. This means you can access your data as well as VOIP settings through a universal online dashboard, whether you’re in the office or not. Of course, there’s much more that we haven’t gone into detail on how VoIP services work, but worth noting is that virtually everything happens in the cloud. Here at Metrotech, we highly recommend using VoIP communications service on a private network. Not only will this improve the voice quality, but also ensure data security. Through VoIP technology, it is possible to use a single service for both voice and internet communications. The tech also eliminates the need for an on-site server or other expensive networking infrastructure. This coupled with the fact that users can access their office lines remotely means that businesses are rapidly adopting this technology to ensure all teams stay connected even when out of office. VoIP vs. telephone/landline. Landlines have been serving businesses for quite a long time – way before the introduction of hosted VoIP systems. However, their future now looks bleaker than ever. This follows BT’s announcement in 2015 on its plans to phase out the legacy PSTN and ISDN telephone systems. The communication giant said that it will cease supply of these technologies in 2020 while a full migration is expected to be completed in 2025. The main reason that BT cited for this move was to cut down on the high cost of running these old-fashioned PSTN and ISDN networks. What this implies is that businesses which still rely on these technologies need to start preparing for the imminent BT ISDN switch off. A good place to begin is to upgrade their telephony services to more modern and convenient alternatives like the hosted VoIP tech. In this section, we explain the differences between VoIP and landline services based on four key areas – features, technology, cost, and reliability.  Features. Landline phones are limited to the most basic feature – making standard phone calls. When using these telephony services, employees have to be on their designated desks, and this makes them unsuitable for remote workers or any other environment where remote teams collaborate. On the other hand, VoIP systems offer unmatched flexibility and a wide range of features. Some handy features of VoIP include automatic call forwarding, voicemail-to-email, virtual receptionists, auto-attendants and many more. VoIP systems also support video calling and conferencing without the need to set up dedicated equipment. Here are a few more tasks you can do with VoIP, but not possible with landline telephony: Sending voicemails directly to the recipient’s email inbox. Creating a cloud-based private branch exchange (PBX) system. Assigning virtual FAX numbers without having a FAX machine. Assigning multiple DDIs to a single phone line without purchasing additional lines. Plug and Play capabilities since VoIP systems store your data and settings in the cloud. You can go offline, travel miles away, and still get the same functionality when your number is called. If you want a feature-rich service that works on multiple devices across multiple locations, then VoIP is the most feasible tech to turn to. It’s incredibly versatile and integrates seamlessly with a myriad of services, giving the user more control over their communication. Technology. While landline systems are likely to continue serving businesses for a few more years, we cannot ignore the fact that many telecommunication providers are no longer interested in upgrading this legacy system. As earlier seen, most of them including BT now plan to stop offering PSTN and ISDN services soon, and are therefore advising users to switch to newer, more efficient technologies. Digital communication through VoIP systems is becoming the standard mode of communication in both the business and consumer environments. Indeed, tech giants are showing a lot of commitment to improving the digital infrastructure. We can only expect to see more advancements in the hosted VoIP service industry as the technology continues to mature. Reliability. Let’s admit it, internet service providers (ISP’s) have invested heavily in the past decade to improve their bandwidth and internet speeds. Today, you will hardly face any major challenges on VoIP connections due to poor internet connectivity – at least not with the numerous internet providers available to you now. With high-speed internet and modern hosted systems, VoIP is a far more reliable and superior communication platform compared to ISDN and PSTN. Cost. There’s a significant difference in the cost of installing and maintaining landline and VoIP systems, with the latter being 40-80 per cent cheaper than the ISDN and PSTN. If you are to install multiple landline phones in a single station, then a PBX, which normally costs thousands of dollars, is required. Considering the initial outlay for setting up the service, alongside the maintenance costs, VoIP is by far, the most economical option. It works even better for start-ups or small businesses that require a few lines. Businesses that take advantage of VoIP products and services find themselves offering better communication options while reducing their overall operating costs. VoIP phones. If your business has upgraded to VoIP technology and you’re unsure about the kind of calling device to use, we’re about to show you the several alternatives available for you. Each of the following phones is designed to serve a specific purpose or allow a particular action. Some are large units for making conference calls, while others are wireless pieces built for mobility. The four main types of VoIP phones are: Desktop VoIP Phones. These are the standard VoIP phones designed for office environments. They use Ethernet cables to connect to your VoIP system. As dedicated VoIP calling devices, they provide the basic features in a typical phone. Most have an LCD screen for display, dedicated microphone, speakers, and programmable buttons. Some desktop VoIP phones can go for as low as £50 while others are worth several hundred pounds. The highly-priced models have better speakers, bigger screens, greater reliability and support advanced functionalities. Cordless VoIP Phones. Also known as wireless VoIP phones, these cordless phones combine the functionalities of typical desk phones with the mobility that comes with smaller devices. Most of them come with a built-in DECT or Wi-Fi transceiver unit that connects the phone to a base station or access point. The best base units can handle multiple VoIP phones and still offer a broader range. This means that provided you are connected to a hotspot, you can move around your office or home while on a call, or even make and receive VoIP calls. Although they deliver great functionality, most people prefer to use their smartphones over cordless VoIP phones. Softphones/applications for Computers, Tablets and Smartphones. You can still make and receive VoIP calls without a dedicated piece of VoIP hardware using softphones. These are VoIP software applications installed on desktop computers, laptops, smartphones and tablets. If you are using softphones on a laptop or desktop, you will need audio headsets for making and receiving calls. Softphones are ideal for call centres, road workers and mobile professionals. ATA Adaptors. An ATA adaptor connects your analogue telephone handsets to the router to allow you to make VOIP calls. So, if you are short of funds and cannot upgrade all your phones at a go, you can use ATA adaptors as a stopgap solution. These devices allow your employees to access VoIP services even when using landlines. However, we recommend that you continue upgrading the units until you gradually terminate adapter usage. Common VoIP terminology you should know. Router. A router is an internetworking device that acts as a gateway to the internet. It handles message transfer between devices on the internet. A router forwards the messages or data packets to their destination in the network. Direct Dial In (DDI). Every telephone line is assigned a DDI or phone number. With VoIP, you can assign multiple DDIs (phone numbers) to a single line. People can reach you through all the DDIs you have assigned to your phone line. Hosted PBX. Also known as Cloud PBX, Hosted PBX (Private Branch Exchange) is a telephone exchange system that is usually developed, delivered, and managed by a telephone service provider. The provider then handles all the operations like call routing and call switching from their own base. They are also responsible for servicing the equipment and updating the software any time need arises. Hosted PBX technology can function over both the internet (as Hosted IP PBX via VoIP or Internet telephony) and over PSTN. IP Address. The IP address in a unique number assigned to every device in the network. It serves two basic functions: as a host or network interface identification and location addressing. VoIP phone. A VoIP phone, also known as an IP phone or a SIP phone converts voice data into packets and routes them across the internet. These phones have built-in IP signalling protocols that help forward data packets to the right destination.  VoIP software applications installed in PC’s are also types of VoIP phones, but in this case, they are known as softphones. Analogue Terminal Adapter (ATA). This is a small hardware device that connects traditional telephone handsets to the internet, thus allowing you to use VoIP services. The ATA also converts analogue voice signals into packets and manages the call setup. Packet. A packet is a unit of data containing the information to be transmitted over a network, source information, destination and synchronising details. Packets are assembled at the source and reassembled at the destination based on the addressing information contained in each packet. Routers store and forward data packets along the most optimal route in the network. Bandwidth. Bandwidth refers to the maximum amount of data that can be transmitted between two points in a specified time window. It is measured in kilobits per second (kbps). Latency. Latency or lag is the length of time a voice packet takes to reach its destination. The lower the latency, the higher the quality of VoIP calls. Codec (Code/Decode). A software or device used to manipulate a data stream. For example, at the source, codecs can encode a piece of audio or video data stream for easy encryption, transmission or storage. At the destination, codecs decode the signal for listening or viewing. Codecs are ideal for audio, media-streaming and video conferencing solutions. Private Branch Exchange (PBX). Sometimes referred to as Private Business Exchange, this is a telephone switching system belonging to a private business. It connects multiple telephone extensions to allow businesses route calls to specific employees. While traditional PBX systems are big pieces of hardware that are deployed onsite, modern VoIP systems have a cloud-based PBX that is hosted on a remote server. A PBX system also controls for functions like call forwarding, least cost routing, and conference calling. Web Real-Time Communications (WebRTC). This is the technology behind VirtualPBX Web Phones. The cutting edge technology runs on web browsers, which makes it is very promising. Do not be surprised if you won’t have to download apps or buy desk phones for VoIP calling, all thanks to WebRTC. Reasons your small business needs VoIP services. At Metrotech, we are often asked to explain the benefits of using VoIP telephony services, particularly for small businesses. Below, we explain the top five reasons you should consider switching to VoIP today. Save on calling costs. As we mentioned earlier, VoIP systems use the internet to facilitate the transfer of all communication data including the human voice. In the case of voice services, it does this by modifying the voice into tiny data packets which are then sent over the IP network. Considering that almost all IP networks are able to handle huge amounts of data packets at a go, numerous calls can be made simultaneously using the VoIP telephone system. This is different from traditional phone systems which normally support calls between two parties only. What’s more, users have to pay for each minute of call time unlike VoIP where the costs are included in the periodic data charges that the ISP bills your business. Additionally, VoIP saves small businesses the costs of acquiring a range of communication devices and other infrastructure that are synonymous with traditional telephone systems. For example, business can now install VoIP software in their devices and use them for a majority of basic VoIP functions. Cut on bandwidth usage. Today, some VoIP software come with voice compression features to help utilise bandwidth more efficiently. In most conversations that businesses have with customers, it is not uncommon to find large parts of them are made of silent moments where no one is talking. Take a look at this example – your customer wants some clarifications on a service/product your business is offering, but you have no immediate answer. The time you spend on hold while looking for what to say or consulting with a colleague is chargeable on traditional phone lines. This is not the case with most modern VoIP software which can now cut bandwidth usage automatically until voice is detected. Overcome geographical barriers. Let’s face it, traditional phone lines are one of the most expensive methods of making international calls. Couple this with the fact that you may need to memorise different regional codes or keys, and you’ll see why more businesses are switching to the more convenient VoIP systems. VoIP tech place no geographical limitations when making calls, as long as your new location has access to the internet. This means that you can move freely as your business demands and yet communicate smoothly with customers regardless of where they live. Enjoy more functions. Dedicated VoIP phone systems offer a major upgrade for analogue communication systems. Some of the advanced functions that these tech tools come with include the multi-tasking feature that allows you to attend to other business functions even while you’re on a call. Others worth noting are call reporting and recording, flexible telephone hunt group support, and conference bridge among others. Add more security and privacy. Looking to add more privacy to your company’s internal and external exchanges? VoIP tech is a good place to start. For starters, you can incorporate standardised encryption protocols which secure data systems. Besides, you can also easily configure the VoIP service to work with a Virtual Private Network software as follows: Your VoIP gateway router will convert voice into a digital package and contain it within IP packets. The IP packets containing the digitised voice will undergo encryption using VPN provider’s choice of IPsec. The packets will then be transmitted through a secure VPN tunnel. On reaching the destination, another VoIP router will decode the voice packets and convert them into human voice. The best part? This entire process is almost instant, and you won’t even notice any changes in the speed of voice transfer. How to prepare for a switch to VoIP. With more and more businesses now embracing Voice over Internet Protocol technology (VoIP), the switch from traditional phone lines is becoming inevitable. Here’s how to prepare and transition smoothly to VoIP. Network stability. Although VoIP is resourceful and efficient, its true potential is only realised when a stable and fast internet connection is available. As such, it’s important that you first test your internet connection speed and ensure that it can handle your business call volumes. There are plenty of VoIP readiness testing applications online to help you with this. In addition, you can create a virtual local area network to keep voice and data traffic separate especially if your business setup often experience fluctuating data usages. This helps to ensure that the call quality is unaffected by other network activities after VoIP integration. Power supply. If you intend to use a dedicated VoIP phone system, having a reliable power supply is key to keep your devices fully functional at all times. You can use Power over Ethernet (PoE) cables and additionally install a backup power supply system such as a fuel generator. PoE cables are capable of supplying both the electric power and network connectivity that your VoIP phone systems need. For setups where the Ethernet switch is incompatible with PoE, solutions such as PoE injectors will prove beneficial. Workforce preparation. It is vital to train employees to handle the shift from traditional phone lines to VoIP. You can begin by introducing them to the VoIP concept to learn how it works and why they need to adopt the change. At this point, the tutorials provided by your ISP can also be of assistance especially in troubleshooting future challenges. VoIP devices. In addition to network cables and power systems, you’ll need actual communication devices. These can include computers, smartphones, voice headsets, media gateways (routers), and portable VoIP gizmos. Ensure that the devices support VoIP services by default to reduce the overall operational costs. Factors to consider when choosing a VoIP service provider. When it comes to VoIP services, the provider you choose plays a key role in determining the quality of calls, customer experience, and overall costs. Here, we explain what to prioritise when looking for an ideal VoIP service provider. Pricing. As a business owner, one of your roles is setting budgets and determining the amount of money you can spend on services like VoIP. Obviously, there will be lots of VoIP providers at your disposal including Metrotech, each with varying features and pricing. Consider the value which you’re getting for a particular package and its relevance to the productivity of your business. Customer support. Technical problems are inevitable, especially when you’re switching to and using modern technology like VoIP. As such, it’s critical to choose a provider that can be reached easily whenever you need help resolving an issue. Some of the factors to consider here include availability of chat boxes, functional email support, FAQ pages, and social media pages that are updated periodically with valuable information. Some VoIP companies will even provide case studies to show how they’ve handled specific issues in the past – this can be a good indicator too. Quality of service. Some of the key features to look for here include telephone services like call waiting, voicemail, 3-way calling, caller identification, and international call packages. The voices on calls must also be audible and recordable especially when they’re to be used for future references. Moreover, the VoIP system should be flexible enough to accommodate existing phone systems. Range of plans. Explore the available VoIP plans offered by your preferred provider to ensure they are flexible and relevant to your business. If you want to keep your data intact, avoid switching every so often from one provider to the other. Conduct prior research to find out exactly the kind of VoIP services that a provider offers before committing your budget and other resources. Security and privacy. A reliable service provider should guarantee security and privacy of data sent over its network. Considering that communication is done over the internet, it’s a no-brainer that potential security threats are aplenty. Ensure that the communication protocols offered by a provider are well-guarded using fool-proof apparatuses, updated regularly, and without exploitable vulnerabilities. Moreover, go for a provider that has a decent privacy policy that guards your data from external access without your approval. Reviews. How is a VoIP provider rated by companies and individuals who’ve used its services before? Reviews are excellent for determining the authenticity and reliability of a particular provider. While at it, remember that reviews do not always reflect the true image of the provider. Sometimes customers are unsatisfied by a service because of the fault of their own infrastructure and not the provider’s. Terms and conditions. After you’re convinced that the prices, features, reviews, and plans are right for you, take a look at your preferred provider’s terms and conditions. Here, explore all the legal clauses, redress actions, and other compensatory options available to users of the VoIP service. VoIP FAQs. How many types of VoIP services are available in today’s market? There are two main types of VoIP services namely the phone-based VoIP and computer-based VoIP. Phone-based VoIP allow you to receive calls from traditional phone lines and VoIP software of other providers. On the other hand, computer-based VoIP are mostly limited to subscribers and users of the same VoIP service or software. For example, if you’re using Skype, traditional phone lines will not be able to reach your number unless the caller installs the software and uses it to reach you. Must I be a tech expert to use VoIP? Not necessarily. The majority of VoIP service providers train users on how to use the telephone system. Also, in most cases, they will provide all the prerequisites that you need to get started, including the renewal costs of your subscriptions. Where hardware equipment is needed, the service provider will provide it as part of the installation process. Since dedicated VoIP systems are plug and play, no tech expertise will be needed to use the service. While at it, ensure that you’re well versed with at least the internet basics to conduct speed tests, troubleshoot minor connection problems, etc. Which equipment is needed for setting up a VoIP system? First, you need a high-speed internet connection which can be provided by an ISP or cable company. An internet connection attracts a periodic charge that can range from daily, weekly, or monthly depending on your preference. You also need devices that can access the internet like computers, smartphones, or tablets. If you decide to use analogue phones that have no access to the internet, ask your service provider to supply a VoIP adapter. Ensure that the adapter is compatible with your internet sources including the routers. What are the recommended internet speeds for VoIP services? The main factor that determines how fast your internet should be to support VoIP services is the amount of calls you need to make (call volumes). For purposes of approximations, a dedicated connection speed of 4MBPs should be sufficient to handle up to 10 simultaneous quality voice calls. For video calls, a higher bandwidth is required preferably a 10MBPs connection speed. As earlier stated, you can use VoIP readiness testers to find out whether your current internet connection can sustain video and voice calls using VoIP. Can I record calls made via VoIP? Yes, it’s possible to record VoIP calls even when using basic tech tools. Some more advanced VoIP tech will even begin recording automatically when you or your audience mention certain words. Most modern devices can now record both voice and video calls which is particularly helpful when teleconferencing. The storage device is by default the device running the VoIP service. However, some modern devices are allowing for synchronisation of voice and video data to cloud storages including emails. VoIP packages by Metrotech – which one is right for you? Metrotech offers you two main VoIP service packages: IP-Talk Hosted Telephony Session Initial Protocol (SIP) Trunks IP-Talk Hosted Telephony. Designed for all sizes of businesses, this package aims at cutting down monthly call costs using modern, cost-friendly communication equipment. Here, we offer you a phone system that is capable of recording phone calls, providing call reports, facilitating call waiting, and caller identification. IP-Talk allows you to transition easily from traditional ISDN PBX to VoIP by retaining your current business phone numbers. What’s more, our knowledgeable Metrotech team walks you through installation, configuration, and maintenance of the VoIP phone system. The communication channel features an end-to-end encryption protocol that keeps voice calls secure across all devices. The IP-Talk Hosted Telephony infrastructure is fully managed by Metrotech’s support staff. What this means is that the company handles all the hard work from setup, integrity of the voice system, to security all which are most critical to any business. We also offer you 24-hour support services and network availability guarantee of 99.95% with a maximum 4-hour fix time. Other features included in the Hosted Telephony Solution Quick deployment of the VoIP service. Metrotech installs all the infrastructural prerequisites of the VoIP service almost immediately upon request. It assesses your current telephone system and instead of replacing it, provides VoIP infrastructure that’s compatible with it. Web-based user portal. You can view and manage all the devices connected to the VoIP via the web-based user portal. This offers more control over your VoIP devices and enhances security by notifying you when new ones are added to the list. Conference Bridge. Metrotech offers you the software, hardware and phone numbers you need to engage in a large conference call. This facilitates teleconferencing as well as virtual hot-desking to communicate effectively with your employees, business partners, and clients. Session Initial Protocol (SIP) Trunks. By definition, the Session Initial Protocol Trunk is a telephony design that involves connecting an organisation’s phone system to traditional public phone networks. This tech uses various broadband services including wireless leased lines, fibre, or Fibre to the Cabinet (FTTC) to consolidate all exchanges taking place within a business. Designed to save up to 60% of your calling costs, this service package involves moving your ISDN line to Metrotech’s IP-Talk SIP Trunks. The immediate benefit is increased flexibility of businesses which are constantly on the move. By centralising your contact data in a single location, you are able to communicate efficiently with customers even when outside the office. For organisations operating multiple sites, Metrotech incorporates the VoIP phone units in the existing Wide Area Network to facilitate inter calls. Moreover, the design channels voice, data, and video communications into a single line to reduce the operational costs of dedicated phone lines. With this package, small businesses get the following benefits: Flexible call routing High-quality calls over the internet Free interoffice calls Faster and cheaper video conferencing Network management facilities Free VoIP installation and activation.  Are you looking for a reliable VoIP service provider for your business? We’d love to know your specific needs and preferences. Contact us today to get you connected with your customers and team using our modern VoIP infrastructure.
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Result 20
TitleA Guide to Business VoIP Systems for Small Businesses
Urlhttps://buzzconnect.co.uk/small-business-phone-systems/
DescriptionIn the latest blog from Buzz Connect UK, we discuss how a hosted VoIP phone system can benefit a small business that is growing quickly.
Date3 Dec 2018
Organic Position20
H1
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H2WithAnchors
Body
Topics
  • Topic
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Result 21
TitleBest UK VoIP Phone Service Providers For Small Business & Startup's
Urlhttps://www.creative.onl/startupsgeek/best-voip-phone-providers/
DescriptionWith a projected growth of 15% between now and 2025, the VoIP market looks set to continue to dominate telecommunications. Which provider is best for small business?
Date
Organic Position21
H1Best UK VoIP phone service providers for small businesses
H2VoIP versus landline – the pros and the cons
VoIP phone system prices
Cheap vs. expensive VoIP phone options
VoIP providers – who is the best?
Business VoIP FAQ
H3Upfront costs
Monthly costs
Related articles
H2WithAnchorsVoIP versus landline – the pros and the cons
VoIP phone system prices
Cheap vs. expensive VoIP phone options
VoIP providers – who is the best?
Business VoIP FAQ
BodyBest UK VoIP phone service providers for small businesses Knowledgebase, Phones With a projected growth of 15% between now and 2025, the VoIP market looks set to continue dominating telecommunications. But which phone VoIP service provider is the best for small businesses? Compare prices for office phone systems Voice over Internet Protocol (VoIP) is the ‘new’ way of making and receiving calls. Instead of using a landline cable, phone calls are made and received using the Internet the sophistication and reliability of cloud-based calls are such that it is hard to know the difference between an internet-based call and one made from a landline. VoIP offers the small business all kinds of benefits and features, so is it time to ditch the trusted landline? Table of contents →VoIP versus landline – the pros and the consVoIP phone system pricesCheap vs. expensive VoIP phone optionsVoIP providers – who is the best?Business VoIP FAQ VoIP versus landline – the pros and the cons. At one time, the only option for domestic and business users when it came to telecommunication was to opt for the landline.  An invention of the late 19th century, the phone and landline revolutionised how people communicated. When computers came along, telecommunications were changed beyond recognition.  And so, you would think that VoIP, with its cheap price tag and super-reliability, would be the only serious contender. The answer to questions like this depends on what you need your small business phone system to do, how scalable you need it and what features and benefits you need.  Comparing VoIP with landline options is a good place to start. Pros ConsLandlinePreferences – a landline is a known technology and is simple and easy to use. For some business owners, a landline is the channel of choice. Best option in an emergency – with a solid connection at all times, in an emergency, you simply dial 999. Less likely to ‘drop-out’ – a landline is a standalone piece of equipment and rarely drops out. The Internet is still at the mercy of ‘down’ periods. Compatible – with the phone line installed, it is compatible with most PBX networks and other systems. Installation costs – installing a landline can be prohibitive. BT, the main UK phone carrier, charges business £140 installation charge. If there is an existing line, it costs a lot less at £60 activation fee. Time – the order for the landline needs to be placed and then you have to wait for the next available engineer to install it. This could take a few days or weeks.  Can be almost too simple – as a business, you may need more from your phone system.VoIPCost-efficient – with one eye on your cash flow, as a small business a VoIP system will prove attractive when it comes to cost. Costs can be as low as £10 per month, per user depending on the sophistication of the systems and the features on offer.  Accessible for more businesses – lower costs make VoIP technology accessible to all business, no matter their budget or their needs for features. Portable – with VoIP technology, a business has the potential to take their phone with them, never missing a call and able to make calls via their business phone. Scalable – for many businesses, the main selling point of VoIP is the potential to scale it as and when the business grows.  Great for large and small teams – small businesses can opt for the same features that a larger business can, affording them the technology at an affordable price that they need to be competitive.   Reliable internet connection is needed – if the internet connection is weak or intermittent, VoIP technology will not offer the phone solutions your business needs.  Latency & jigger – VoIP phone technology relies on a complex transfer of data between the endpoint and the Internet. Latency and jigger are technical terms relating to delays and scrambling of this data via the Internet and connections. Some business users find that this affects the quality of the service. Emergency calls can be problematic – not all VoIP systems support emergency calls and with a poor internet connection, making any call becomes difficult. There is also no location tracking for emergency calls either.    Even with these cons, VoIP technology is a worthy contender as a small business phone system. VoIP phone system prices. Pricing for VoIP telephone systems can be broken down into two parts: Upfront costsMonthly costs Upfront costs. One of the most advantageous things about VoIP phone systems is the lack of upfront costs. With a landline system, you’ll need to pay installation and activation charges before you invest in hardware and networks. With no or minimal upfront fees, it’s no wonder that 70% of businesses do or plan to use VoIP. Monthly costs. These costs vary from one provider to another, so it’s always wise to check the small print before you sign on the dotted line. A fixed ‘line’ rental fee – you’ll pay the VoIP provider a monthly subscription, similar to a line fee, each month This fee tends to be charger on a per user, per month. Prices start from £10 to £50+ per user, per month depending on the features you want within the VoIP system.Usage costs – some VoIP providers will charge for minutes too, just like a traditional phone bill. Other providers include a certain number of minutes per month. Others include usage fees in one fee.Additional costs – there are other costs that you may need to consider including buying VoIP phone hardware. You may also need to consider upgrading to better broadband so better-quality VoIP calls are delivered.  Cheap vs. expensive VoIP phone options. There are some very cheap options and more expensive packages on offer. This UK VoIP providers comparison table of costs and the features provided will give you some idea of the features on offer within your price range ProviderMonthly fee -cheapest to most expensive package (+VAT)Good to know…Circleloop£5 to £15Free 7-day trial with no credit card details neededIncludes 1 UK number per userHas a myriad of features including call conferencing Apps for both Apple and iOSSupports Bluetooth and USB headsetsA great starter package Skype£3.30 – £11.30Part of Microsoft 365Includes instant messagingA technology that many people are familiar with BT Business£6.40 – £25A well-known phone carrier in the UKOffers a range of features including:Call forwardingCall conferencing, including three-way callsCall barringAnd more Vonage£9 – £16An American company that has a London-base too and a leader in the VoIP marketHas a smartphone app to integrate business phone and mobileOffers web and call conferencing and a range of other features that a small business could find useful. RingCentral£7.99 – £13.99A VoIP system that integrates with a range of appsAs well as call diversion, there is a do not disturb function as well as the useful features of call conferencing and so onAn award-winning provider with half a million global customers 8×8BespokeThe first of the providers listed that offers bespoke, tailored packages which means that you’ll need to get a price per month, per user directly from the companyWidely regarded as having of the most feature-rich list of VoIP providers so could be worth the investmentAlso has music on hold and integrates with various CRM systems including Salesforce and Zendesk Virgin Media BusinessBespokeOffers ‘only pay for what you need’ approach which can be useful if you have set a budget cap Offers call inclusive packages which means you don’t have to worry about a varying bill from one month to the nextOffers caller ID as well as call waiting, conferencing and all the usual features you’d expect and need Voipfone£1 – £20Offers a range of solutions and packages, all of which have the usual call barring, caller ID, conferencing and other facilities for the modern businessMany businesses like Voipfone because their themselves are constantly seeking new and innovative ways for their remote teams to work togetherAn up and coming company with great ideas Gradwell£5 – £37If a sister company uses Gradwell, you’ll get free calls to that user and other Gradwell users tooAn established company that is pushing the boundaries of VoIP and the packages on offerAs well as the usual features, it also offers multiple ‘lines’ and numbers for one user, an ideal provider if you are considering scaling up big time in the coming months.  VoIP providers – who is the best? The above table gives some indication of the providers that businesses turn to for cheaper, better VoIP phone systems. It isn’t all about the money – when your phone system malfunctions or you want to scale your business, having the support to do so from your VoIP provider is key. Paying more for services isn’t always an indication of quality. RingCentral is a VoIP provider that enjoys an enviable reputation for customer service. With a free trial which you can cancel any time, they work hard to welcome new business. They are rated highly in all categories with help and support and features being top of the list for their users.  CircleLoop also enjoys a high rating from users although compared to RingCentral, it offers less in the way of features. Where users did noticeably rate it highly was value for money. With packages starting at £5 per month per user, it is a great starting point for many businesses. For £6 per month, there is no denying that BT Business offers an attractive service. It would have easy for BT to have been swamped by so many competitors, but it is still holding its own in the telecommunications market. There are three packages to choose from and all have a range of useful features. That said, unlike other VoIP providers, you do have to sign into a three-year contract with BT but backed by a solid infrastructure, the help and support is always there when you need it.  BT is an established and trusted name and so for providers to knock it from its pedestal, they have to produce something special. 8×8 is certainly after the crown of best VoIP provider. For a small business, it is certainly one of the best. Independent review sites have reviews giving it 4.8 to 5 stars (out of 5) so it’s doing something right. They have numerous packages on offer and even though you sign a 12-month contract, all payments are made monthly. It has all the features a small business needs from a phone system and also seamless dovetails with Microsoft 365 and other common apps.  For all businesses, deciding on the right VoIP system is essential for their business. And these providers have some of the best packages. Business VoIP FAQ. Is VoIP cheaper than a normal landline? In the main, yes, it is. With a landline, there are upfront installation and activation costs which vary depending on the carrier. However, you’ll be looking at spending £140+ before you have even started to use the phone or buy any hardware. With VoIP, there are minimal upfront costs and once you have subscribed to package and have your hardware in place, you can instantly make and receive calls. What are the drawbacks of VoIP phone services? The technology behind VoIP is becoming ever more sophisticated and so all the traditional drawbacks of VoIP calls are either solved or certainly minimised. In effect, the issue that remains is the quality of the Internet connection. Should the Internet connection be lost of the VoIP provider face being hacked, you may find making and receiving calls difficult.  Are VoIP phone systems reliable? VoIP is a technology that businesses across all industries and the globe rely on daily. Reliability depends on several factors mainly the provider and the speed of the Internet. VoIP calls require an internet speed of less than 0.5Mbps. To put that in context, internet speeds for streaming video needs to be six times that. That said, broadband with a stable and fast connection improves VoIP call quality no end.  Are VoIP phone systems secure? The other issue around VoIP calls and providers is security. Like all online companies, VoIP providers are subject to cyberattacks. Providers take security very seriously and will often have the highest level of security of internet and tech companies.It isn’t just providers that need to be aware of security breaches. As a VoIP user, you’ll need to have a strong policy and practice in place relating to passwords and other security measures.  What does VoIP stand for? VoIP stands for Voice over Internet Protocol and in the simplest sense means making and receiving calls using the internet. By the end of 2017, there were an estimated one billion users of VoIP although, in 2020 and beyond, this figure is expected to increase dramatically. This is not just to the technology improving and the attractive price point but also because of the different ways that businesses will be working post-COVID. With employees working remotely as a matter of course, the need for a secure mobile phone system has never been more apparent.  Our website content is for general interest use and should not be taken as advice for you or your business. You should always talk to an accredited professional advisor if you require advice. Read our full disclaimer. Related articles.
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Result 22
TitleSmall Business VoIP Phone Systems | Comsource
Urlhttps://www.comsource.com.au/products/phone-systems/phone-systems
DescriptionUpgrade to the NBN, with a small business VoIP phone service delivered over business-grade broadband. Lowest prices, best support, all based in Australia
Date
Organic Position22
H1Small business VOIP
H2Phone systems
Small business VoIP phone systems that work out of the box
H3A trusted partner for your business VoIP phone needs
Simplifying and future-proofing your phone system
Melbourne, Sydney and Adelaidebased team and support you can count on
H2WithAnchorsPhone systems
Small business VoIP phone systems that work out of the box
BodySmall business VOIPPhone systems. Home | Products | Phone systemsMore infoGet a quoteSmall business VoIP phone systems that work out of the box. The way phone systems for small to medium businesses operate has been changed forever – through small business VoIP. With the rollout of NBN, Telstra copper cable services are becoming a thing of the past – and that includes services carried over the existing Telstra cable network with any provider.With a Cloud PBX there’s no need for a physical connection to a traditional phone company, or for multiple phone lines into your business premises.For On-Premise phone systems, a SIP ‘trunk’ is virtually installed over your NBN internet connection, and is then remotely connected to the phone network by our technical team.‍However, changing your business phone system to the NBN is not automatic when the rollout happens.You’ll need to arrange your business VoIP phone service with a provider like Comsource that delivers it over business-grade broadband.A trusted partner for your business VoIP phone needs.Comsource specialises in helping small to medium Australian businesses connect to Cloud or On-Premise phone systems that harness the power of VoIP and SIP.As a trusted partner, we provide a safe pair of hands to update your business phones. Unlike other providers, we pre-configure and test all of our phone systems in-house before they’re couriered to your business. All you need to do is take your handsets out of the box and plug them in!And if your business is already on the NBN, switching to Comsource is a simple process that comes with substantial savings on your monthly phone bills.All of our technical support is Australian-based so you can avoid the run-around, and with the lowest pricing in the industry, we help SMEs keep costs down.Simplifying and future-proofing your phone system.We tailor your phone system to match your business – not only for today but for tomorrow – so you won’t need to update to new hardware for features that come along in the future. Growing your team as your business grows? No problem, new phone numbers can be added within days.Your business can also access premium phone functions that were previously only available for large corporations – without the huge price tag. Comsource’s small business VoIP PBX phone systems provide access to features such as phone greetings, hunt group, auto-attendant, 4G backup, and online fax – all delivered via the Cloud.When you grow, we’ll help you increase the number of phone lines coming into your office – all done remotely without the need for an IT technician.We can also consolidate all your business phone, broadband, and 4G mobile services into the one bill, to streamline your operations and provide even more savings.Cloud PBX full feature phone systems. Voicemail to emailReceive your voice message via email wherever you are so your customers never hear a busy toneCustomised greetingWe create a customised menu for incoming calls and a customised after-hours message, including music on holdMobile twinningPair your mobile phone with your desktop phone to ring at the same time as desktop or divertIntegration to multiple sitesManage all your locations on one phone systemMore infoGet in touchBroadband and phone bundle. Unlimited broadband 25/5 MBPsFast upload and download speeds help you compete in today’s cloud-based environmentUnlimited local & national calls (Calls to Mobile 20c per minute)No more bill shock – stay on top of your cash flow with fixed monthly feesHD Yealink desktop business phoneState of the art, easy to use, high definition handsetMore infoGet in touchFull function business softphone. Say goodbye to physical handsetsYour computer or smartphone is your handset!Set up and working in 3 daysThe quickest way to start answering your business callsMobility – all you need is internet accessTake your business phone wherever you go. Perfect for remote workers, sales teams and flexible workspacesMore infoGet in touchMelbourne, Sydney and Adelaidebased team and support you can count on.Works out of the box. We test your system in house before courier dispatch so you don’t need a technician. Simply unpack, plug it in and start calling.Australian based tech support. No overseas call centres means that you get direct access to our friendly technical team every time you call. All data is processed and stored within Australia to guarantee industry compliance.SME experts. We talk to small and medium sized businesses all day every day. As the leading Melbourne and Sydney-based hosted PBX provider, we understand your needs.
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Result 23
TitlePhone Systems for Small Businesses - Commander
Urlhttps://www.commander.com.au/office-phones/phone-system-for-small-business
DescriptionSetting up your first phone system in your small business–or even upgrading the existing system–can be confusing and daunting without knowing what to look for
Date
Organic Position23
H1Phone Systems for Small Businesses
H2Types of Small Business Phone Systems
What Is a VoIP Phone System?
What Do I Need for a VoIP Phone System?
What Handsets to Consider
Key Features to Look For
H3
H2WithAnchorsTypes of Small Business Phone Systems
What Is a VoIP Phone System?
What Do I Need for a VoIP Phone System?
What Handsets to Consider
Key Features to Look For
BodyPhone Systems for Small Businesses Setting up your first phone system in your small business–or even upgrading the existing system–can be confusing and a little daunting. You’re not only faced with a variety of options, but–with the nbn™ introducing a new method of making and receiving calls–also unfamiliar terms. But choosing a new phone system is easier once you know what the different types of phone systems for small businesses are, and what features to look for in a new system. And with Voice over Internet Protocol (VoIP) technology being the new standard in Australia, a basic understanding of VoIP will also make it easier to understand the need for some features in newer phone systems. Types of Small Business Phone Systems. Standard NBN Business Line – the most basic of phone systems. There’s no PBX, just basic cordless or desktop handsets, connected to one or more VoIP enabled lines. This type of phone system supports minimal features only. Hosted Phone System – also known as a virtual or cloud-based PBX because while it is like a full-fledged PBX system, it requires little in terms of onsite equipment and setup. It can offer all the features you would get from a traditional PBX system, with a few extra features not available on a traditional system. The actual system is hosted in the cloud on the servers of the provider you have signed up with, and it can scale up or down more easily than a regular PBX system. Services can be accessed using handsets or apps on your computer or mobile phone. SIP System – Basic phone lines used to connect SIP enabled PBX phone systems to the telephone network. Adding or removing lines–or channels–is faster than with a traditional PBX setup, and depending on your existing hardware, you might have access to some new features. What Is a VoIP Phone System? VoIP technology was first introduced in 1995 and has steadily grown in use and popularity since, especially following the launch of Skype in 2003. However, the speeds offered by dial-up–and later ADSL–never made VoIP a practical option for most businesses due to the low quality of the phone calls. The rollout of the nbn™ and other independent fibre networks has changed this, to such an extent that the old copper network across Australia is gradually being shut down as the nbn™ reaches more areas, and VoIP over the nbn™ has become the standard for phone services in Australia.  Instead of having a separate phone line and internet connection, everything runs over the same connection. VoIP technology seamlessly converts your voice to a digital signal that is transmitted over the internet and converted back to audio by the VoIP enabled device at the other end. Advancements in the technology mean you are no longer limited to using a service like Skype; you can now make and receive VoIP calls on regular phone handsets too. A VoIP phone system offers all that a traditional phone system offered but is often simpler and more affordable to install and use. What Do I Need for a VoIP Phone System? The first thing you need to switch from an old copper network phone system to one using VoIP technology is a suitable nbn™ connection. The more concurrent calls you want to be able to support while also using the internet for other purposes, the higher the maximum attainable speed should be. Commander’s business broadband connection includes unlimited data and a phone line, with 4G backup available for extra piece of mind. If you are using a standard NBN Business line, you may also need a business modem, and an Analogue Telephone Adapter (ATA) if needing to connect more than two phones. For a hosted phone system, you will need to have a LAN switch or router/gateway with sufficient spare ports for each telephone device you want to connect. And if you are switching to a SIP system, you will need to have an IP enabled PBX system and a suitable router. Cordless or desktop handsets are not needed with some VoIP phone systems since the technology also allows calls to be made and received using laptops, desktop computers, or mobile phones.  What Handsets to Consider. As noted previously, handsets are not always needed with a VoIP phone system, but if you already have handsets–or would like to get handsets–then the type of phone system you opt for could influence compatibility. If you have a physical PBX system that you are planning to use with a SIP system, you will need to check with the supplier if it is compatible. Speak to your phone system provider before investing in new handsets.  Key Features to Look For. Every business has different needs when it comes to a phone system, so you first need to properly assess what features your current system has that you use, and what features you will need. Most business phone systems come with a standard set of features included, with optional add-on features also available. Key features you should look for include: Auto Receptionist. Even if you have a dedicated receptionist, an auto receptionist feature makes it easier for customers to select the department or person they wish to speak to without going through the receptionist first. This is especially useful for businesses with a high volume of incoming calls. Core Call Features. A basic system should still support the ability to hold, transfer, and forward calls, along with allowing hunt groups to be set up, and a call waiting indicator. Other call features such as sequential and simultaneous ringing are great, but not always essential. Voicemail. Not all systems will offer voicemail support, so look for this if it is needed in your business. Voicemail to Email is a useful enhancement to standard voicemail, allowing anyone to have easy access to voicemail even when they are out of the office. Softphone Support. Hosted phone systems and some SIP systems might support softphones, which allow calls to be made and received using a computer or mobile app. This reduces your dependence on handsets, making it easier to scale your system up or down as needed. With the inclusion of a mobile app, you can make and receive calls as if using the primary business phone number. Call Plans. Many VoIP phone systems include unlimited calls to local, national, and standard mobile numbers. But don’t assume this is included. Always check the Critical Information Summary of any systems and plans you are considering to see what is included. Other Telephone Devices. Lift phones, monitored alarms, standalone fax machines, and EFTPOS devices either don’t work with nbn™ connections, or require a separate line. Always ask what telephone devices or services are not supported. Get in touch with our Sales team to learn more about each of our phone systems for small businesses.   Let us call you Let us call you Get in touch or complete the form and we'll reach out to you in the next 48 hours to help you. Let us call you Close
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Result 24
TitleVoIP Phone System for Small Business | Zoom
Urlhttps://explore.zoom.us/en/voip-small-business/
DescriptionStay connected with a secure and scalable VoIP phone system for small business with Zoom. Get started today!
Date
Organic Position24
H1VoIP Phone System for Small Business
H2Cloud VoIP makes your business more agile
Cloud VoIP phone vs. landlines
Zoom Phone for business features
Zoom United
Zoom Phone Hardware
How to move to a small business VoIP system
One platform for all your communication needs
Small business cloud VoIP FAQ
H3Meetings
Marketplace
Video Webinars
Phone System
Events
Chat
Rooms and Workspaces
Developer Platform
Education
Finance
Government
Healthcare
Global Services
Hardware as a Service
Download Zoom Client
Zoom Virtual Backgrounds
Download Zoom Client
Zoom Virtual Backgrounds
What is business VoIP?
Seamless business phone — even when you’re not in the office
VoIP Phone Systems
Landlines
How to choose your business VoIP phone service
Port your existing number(s)
Design your phone system
Download desktop and mobile apps
H2WithAnchorsCloud VoIP makes your business more agile
Cloud VoIP phone vs. landlines
Zoom Phone for business features
Zoom United
Zoom Phone Hardware
How to move to a small business VoIP system
One platform for all your communication needs
Small business cloud VoIP FAQ
BodyVoIP Phone System for Small Business Get a VoIP phone system for small business with enhanced features and zero fuss to help you communicate more reliably, efficiently, and affordably. Buy Now Contact sales Cloud VoIP makes your business more agile. As a small business, you have unique needs. Business VoIP phone service gives you and your team greater flexibility to serve your customers and effectively grow your business, no matter where you are. What is business VoIP? Business VoIP is a type of phone service that allows you to make calls over the internet using voice over internet protocol (VoIP) technology. It offers more robust business phone features than residential VoIP plans do. Some of these features include call routing, call queues, recording, auto attendants, and virtual extensions. Your business VoIP provider manages and maintains your company’s cloud-based phone system and provides softphone software that allows users to make and receive calls from any device. Seamless business phone — even when you’re not in the office. Worried about missing calls when you’re not in the office? With business VoIP phone service, free yourself from the landline and make or receive calls from virtually anywhere. Switching to a business VoIP phone service allows you to stay agile and enhance your team’s ability to work remotely. Going beyond the limits of traditional on-premise telephony enables you to adapt to shifting customer demands and maintain business continuity in situations that take you out of the office for an extended period of time. Cloud VoIP phone vs. landlines. VoIP Phone Systems. Softphone software lets you make calls from your computer, smartphone or tablet Make and receive calls from anywhere using an internet-connected device Upgrade to the latest software automatically Easily set up call forwarding, auto-attendant, and other features Add and remove lines with the click of a button Your VoIP provider manages and maintains your phone system Landlines. Physical phone hardware required Making and receiving calls are limited to your physical location Hardware upgrades are costly and time-consuming Business features often come at an extra cost Extra extensions require additional hardware and implementation time Specialized IT technicians needed for maintenance Zoom Phone for business features. Secure and reliable Zoom Phone provides standards-based encryption for SIP signaling over TLS 1.2 Advanced Encryption Standard (AES) 256-bit algorithm, and up to AES 256-bit SRTP encryption for media. Scalable Easily add new or modify phone licenses and numbers as your business grows. Easy-to-understand plans with predictable costs. With a variety of plans that include unlimited calling, you don’t have to worry about per-minute charges. Global availability Zoom Phone’s Global Select plan offers unlimited domestic calling in dozens of countries and territories. Central administration Monitor call quality and usage, access call detail records, easily provision and manage users, and access powerful business data via a central administrator portal. Easy transition from a phone call to a video meeting Press a button to seamlessly add video to your voice communications. Zoom United. Get Meetings, Phone and Chat together on any device. Move from a chat or a phone call to a meeting with a single click Enjoy industry leading usability with top-rated video and audio quality Apps are available for Windows, MacOS and Linux as well as for iOS and Android OS Purchase Zoom Phone, Meetings and Chat together and save. Get Started Today Zoom Phone Hardware. Cloud VoIP systems for small businesses don’t require anything other than an internet-connected device, such as your laptop, smartphone, or tablet, to make and receive calls. But if you don’t want to get rid of your desk phone just yet, Zoom Phone has hardware options for every budget. Hardware from trusted partners. Keep your desk phone with supported hardware from leading brands, or use a headset with your softphone for a high-quality audio experience. See our full list of supported phone devices. Hardware as a Service. Deploy a complete phone solution at a predictable, affordable monthly rate through our Hardware as a Service program. Easily upgrade to the latest phone technology without investing a fortune in equipment. How to move to a small business VoIP system. Are you thinking about switching your small business phone service to VoIP? Making the transition to a cloud VoIP phone system like Zoom Phone is quick, easy, and offers a variety of options to meet various needs. Here are a few considerations to keep in mind. How to choose your business VoIP phone service. Make sure your small business VoIP provider offers services and features that meet your current and future needs. Will your VoIP provider support your business with flexible, affordable plans and a phone system that allows you to scale easily as you grow? Port your existing number(s). Porting phone numbers to a new provider can require expertise to ensure you don’t run into delays or issues. Look for a VoIP provider with an expert team that can help you streamline and simplify the process. Design your phone system. Business VoIP solutions offer a number of customizable features. You can set up auto attendants, call queues, recordings, or integrate with CRM or contact center platforms. Simplify your phone hardware with IP desk phones or switch completely to softphones with headsets. Cloud VoIP technology gives you the ultimate flexibility to tailor your phone service to your specific business needs. Download desktop and mobile apps. Most business VoIP phone services provide mobile and desktop apps to make and receive calls. Zoom’s desktop and mobile apps offer a unified communications experience, allowing you to elevate your phone call to a video call, or place a call on hold on one device and retrieve it from another. One platform for all your communication needs. Zoom helps cost-savvy small businesses stay connected with a single unified communications solution for phone, video meetings, webinars, and chat. Invest your resources wisely in one UCaaS platform that will give employees the tools they need to collaborate, enhance productivity, and communicate effectively. Small business cloud VoIP FAQ. How much does VoIP cost? The cheapest VoIP phone services can be lacking in one area or another, so if you’re looking at lower-cost options, make sure you prioritize which features are most important to you before you begin your search. Simplify your costs with phone plans that include unlimited calling (no more metered minutes to share between users), enhanced business features at no extra cost, transparent monthly rates per user, and no set-up fees. Can I keep my business phone number? VoIP for small businesses allows several different options for choosing or keeping your business phone number. You can port phone numbers from your existing service provider or procure new ones. As a small business, keeping your existing phone number allows you to transition to VoIP service seamlessly with minimal disruption to your customers. Does business VoIP include international calling? Long-distance calls using a landline are often charged by the minute, which can lead to unpredictable phone bills. VoIP plans often include options for international calling at a monthly or annual flat rate. If you do business globally, look for a business VoIP phone plan that offers unlimited international calling. What are the setup costs? Setup costs of moving to a small business VoIP system are much lower than setting up a traditional landline system. Legacy on-premises solutions require extensive infrastructure and equipment, which are costly to install and maintain. VoIP business phone service requires virtually no infrastructure, other than an existing internet connection. You don’t even need to purchase desk phones because you can use any device, such as a smartphone or computer, to make calls. Your small business VoIP provider also will handle the maintenance and management of your phone system as part of your monthly plan at an affordable, predictable price per user. What equipment do I need? Business VoIP solutions require nothing more than an internet-connected device with a microphone and speaker to get started (you can also use a headset if you prefer). You can make and receive calls from your smartphone, tablet, or computer using a “softphone,” which is software that allows you to transmit calls over the internet. If you’re used to a desk phone, Zoom Phone supports a number of hardware options that allow you to provide the traditional desk phone experience while enjoying all the benefits of VoIP service. Is VoIP worth it for a small business? VoIP phone systems can be a great option for small businesses. With interpersonal communication at an all-time high for smaller businesses, the ability to work from your office or over mobile devices is an invaluable feature. Business VoIP solutions are generally more cost-effective for small businesses because they have fewer fees and add-on expenses.
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TitleSmall Business VoIP Phone Systems - #1 VoIP System | Ooma
Urlhttps://www.ooma.com/business/voip-phone-system/
DescriptionBusiness VoIP providers, systems and how to choose the right services when you want quality office IP features with affordable prices. (877) 353-5168
Date
Organic Position25
H1Small business VoIP phone systemshelping you make a big impression
H2The complete guide to choosing the best small business VoIP system
Table of Contents
1. What is a business IP phone system?
Get the VoIP phone system designed for your business
2. How do VoIP systems work?
3. How VoIP phone systems are transforming business communication
Schedule your consultation
Key Business VoIP Features
4. How to set up an IP phone system for your business
Canceling your existing service just got easier! Let Ooma do the heavy lifting and port your existing number for FREE
5. What are the advantages of VoIP systems?
6. Design a VoIP phone system for your business
What people are saying:
Your phone service is your business’ lifeline. It needs to work really well. And it shouldn’t be expensive
More about Ooma Office:
H3Thank you!
Your custom built VoIP solution is just around the corner
Shop three free phone offers!
Short on time? Take the guide with you to read later
Simply fill out the form to download the guide
VoIP phones vs. traditional landline phones
Business VoIP Basics to get you started
What that means for business VoIP
Virtual Receptionist
VoIP Mobility
Conference Calling
Virtual Fax
Simplify your office phone hardware
Get 24/7 customer support
Keep your existing phone number
Make a big first impression
Enjoy excellent call quality
Enjoy reduced phone costs
Improve productivity with caller insight analytics
Connect with your remote teams
Ooma Office Brochure
Join Our Live Webinar
H2WithAnchorsThe complete guide to choosing the best small business VoIP system
Table of Contents
1. What is a business IP phone system?
Get the VoIP phone system designed for your business
2. How do VoIP systems work?
3. How VoIP phone systems are transforming business communication
Schedule your consultation
Key Business VoIP Features
4. How to set up an IP phone system for your business
Canceling your existing service just got easier! Let Ooma do the heavy lifting and port your existing number for FREE
5. What are the advantages of VoIP systems?
6. Design a VoIP phone system for your business
What people are saying:
Your phone service is your business’ lifeline. It needs to work really well. And it shouldn’t be expensive
More about Ooma Office:
BodySmall business VoIP phone systemshelping you make a big impression.[desktop_only][/desktop_only][mobile_only][/mobile_only]The complete guide to choosing the best small business VoIP system.If you’re thinking about switching to a small business VoIP phone system, perhaps you’ve done some research and found a substantial amount of information.From analyzing VoIP systems’ features and benefits to choosing a desk phone, finding the right phone system for your particular business needs can feel daunting.We created this guide to help business owners like you: sort through the VoIP noise, get concise answers to your questions, and feel confident about switching to a new small business VoIP provider.Short on time? Take the guide with you to read later.Learn about: What a business VoIP system is and how it works. Why businesses are abandoning landlines. What it takes to set up an internet-based phone. How your business will benefit from a VoIP system.And much more!Simply fill out the form to download the guide. Your information will be entered into our mailing list for special offers.Table of Contents. 1. What is a Small Business VoIP system?Learn about VoIP systems and how they differ from traditional landlines.Go to Chapter 12. How do VoIP phone systems work?Get started with a breakdown of how business VoIP systems work, what PBX is and how the difference between Ethernet and Wi-Fi could affect a VoIP phone.Go to Chapter 23. How VoIP telephone systems are transforming small business communication.Take a look at how VoIP phone technology is changing the business landscape for the better.Go to Chapter 34. How to set up an IP phone system for business.Ease your concerns about IP phones by seeing how easy setup can be.Go to Chapter 45. What are the advantages of VoIP systems?Learn about the benefits VoIP systems can bring to your business.Go to Chapter 56. Design a VoIP phone system for your business.Find out how you can customize your VoIP system suited for your business needs.Go to Chapter 61. What is a business IP phone system?Voice over Internet Protocol (VoIP) phones use the internet to make and receive phone calls. A small base unit connects your phone to the internet.Once your system is connected, you can make and receive VoIP calls. Using a web page and login, you can customize the features, such as creating a Virtual Receptionist welcome message or adding new users.VoIP phones vs. traditional landline phones.The most significant difference between VoIP and landline phones lies in technology.Landline phones—which have not changed much since the beginning of the twentieth century—require an infrastructure of wiring and exchange hardware. By today’s standards, the landline phone technology is limited, allowing users to make and receive voice-only calls.VoIP technology, on the other hand, has changed how businesses communicate. While IP capabilities have been around for several decades, business VoIP services has advanced in recent years, due to phone innovation and faster internet speeds.Unlike landline phones that require add-ons for phone features (at an additional cost), modern business VoIP systems come with an array of popular communication features already built-in. Get the VoIP phone system designed for your business. A modern VoIP phone system built for your business needs, Ooma’s got your back with versatility, reliability and plenty of advanced features. GET A QUOTE Call 1-877-353-5185 2. How do VoIP systems work?VoIP phones (also known as Internet phones and IP phones) work by turning your voice into data (also called data packets). Your digital voice data are then transmitted over the internet (similar to sending an email).If you’ve used providers like Ooma, Skype or Zoom for business phone calls, you’ve used VoIP!VoIP Calls are made on your phone (connected to the internet with a network cable) or via computer using an app.When you make a call, the VoIP service provider routes the voice data packets between you and the other caller—all within a split second.Business VoIP Basics to get you started.Any IT or tech industry professional will tell you that tech-speak (and acronyms!) are a way of life in the tech world. VoIP has its fair share of technical terms, so let’s narrow them down to a few essential terms.What you need to know about VoIP PBX.Let’s start with PBX. PBX stands for Private Branch Exchange. As the name suggests, it is a company’s private phone network.VoIP PBX, also known as Hosted PBX, is a cloud-based phone network. Rather than a business having an on-premises PBX, a business VoIP service provider manages the PBX in the cloud. Companies then pay a monthly fee to use the service.Ethernet vs. Wi-Fi. It’s handy to understand these terms, as they both play an important role in business VoIP.Ethernet is the internet delivery system within a Local Area Network (LAN)—as in the network of computers and devices in a space, such as your office. You’ll connect your IP phone units to the internet with an ethernet cable.Wi-Fi is a radio wave technology that connects devices to the internet without the need for cables. When setting up your small business VoIP system, you’ll use a Wi-Fi signal to connect your analog and digital phones.3. How VoIP phone systems are transforming business communication.In recent decades, smartphone technology has changed how we interact with each other and get information.According to Center for Disease Control (CDC) data (that tracks U.S. phone use as part a bi-annual health review), household landline use continues to fall. Currently, homes with landlines are sitting at just over 40%.What that means for business VoIP.Due to the convenience and accessibility of internet-based calling and mobile-phone use, it makes sense that businesses are transitioning from landline calling to VoIP phones.As your business grows, having a phone system that aligns with customers’ technology expectations is critical. It will influence their perception of your brand.Additionally, your small business VoIP phone comes stocked with powerful features that will help your small business make a big impression. Key features include:Virtual Receptionist. Your VoIP Virtual Receptionist is the gateway to your small business and allows you to:Show customers that their calls matter.When your dedicated receptionist can’t take a call, you can program your VoIP Virtual Receptionist to take over.Instead of hearing a busy signal or being put on hold (by your busy human receptionist), callers will listen to a message and choose an option for how they’d like to proceed.Create a positive call-forwarding experience.When a customer calls your business and reaches a recording, the immediate options they hear are critical for creating a good impression and keeping them engaged with your business.Customizing your Virtual Receptionist.Whether a caller wants to leave a message with a specific contact or talk to someone in the sales department, you can program your Virtual Receptionist to:Greet callers with a customized message.Your personalized message will let callers know that they’re in the right place and guide them on what they can do next:“Welcome to Best Biz Solutions. If you know your party’s extension, please dial it at any time. To speak to one of our sales associates, please press one. To speak to an operator, please press zero.”Provide callers the most efficient forwarding route possible.Each second counts from the time a caller hears your initial greeting to the last action they take before ending the call. You can tailor your forwarding functions to get callers where they need to be in the shortest time possible.Ultimately, their calling experience and the feeling of “being taken care of” reflects directly on your business.Adding Ring Groups.Ensure that every caller has a positive experience with your automated calling system.Using your web admin page, you can program the Virtual Receptionist Ring Groups to:Ring simultaneouslySimultaneous Ring works well in departments where staff members are equally responsible for taking calls. When a caller needs to speak to a sales representative, all the phones in the sales department will ring.Ring sequentially When someone calls and the most qualified person is unavailable, the next eligible person’s phone will ring. The Sequential Ring feature is ideal for the office manager who cannot be disturbed during a meeting. She can direct incoming calls to her assistant until she is free.PRO TIPOnce you’ve set up your Virtual Receptionist, test it! Put yourself in your caller’s shoes and call your business from an external number. Call several times to check all the options. Does your message sound professional and inviting? Are the options easy to navigate? Are you happy with the overall experience?VoIP Mobility. These days, communicating on the go is critical to running a business. Small businesses face the challenge of making office- and mobile-phone use seamless.It’s not practical for employees who need to use a personal device for business calls to use their number. With a business VoIP mobile app, they can make and receive calls using a dedicated business number.Increase productivity with the Office Mobile App.The Ooma Office Mobile App (for Android and iOS) allows staff to work wherever they are, using their work number. That includes: The sales associate who can answer a customer’s item-availability question with a quick mobile call to the warehouse assistant. The field rep who can keep working between appointments. The project manager whose mobile and desk phones will ring simultaneously, allowing them to answer calls whether they’re in the office or on site.Conference Calling. If conference calls are an integral part of your business, you understand the need for a conference phone that delivers the perfect sound.For example, if callers find it hard to hear participants in your conference room, the meeting will be challenging. To ensure everyone experiences in-person call quality, look for features such as: A 360° voice range An array of built-in microphones Echo cancellation Background noise suppressionMost IP conference phones come with Bluetooth or Ethernet capabilities. Choose the connection that works best for you and make every conference call a success.Virtual Fax. Faxing remains an important form of communication for many businesses. With VoIP phone systems, you can still send traditional faxes from your phone to a fax machine. Virtual Fax removes the need for fax equipment.Faxes are converted to PDF files and managed within the end-user portal. Each user who needs access to Virtual Fax will have fax capabilities via their phone extension. The account manager can review the logs to track all Virtual Fax activity.This can be useful for locating particular documents or checking the status of fax. Schedule your consultation. Get a modern VoIP phone system built for your business needs, Ooma’s got your back with versatility, reliability and plenty of advanced features. GET A QUOTE Call 1-877-353-5185 Key Business VoIP Features. You can use this summary to determine how your business will benefit from the VoIP features.Virtual ReceptionistOffice Mobile AppConference phonesVirtual FaxMORE VOIP FEATURES4. How to set up an IP phone system for your business.As a busy business owner (or staff member tasked with implementing new VoIP phones), you’ll find that setting up a small business VoIP system just takes moments.Simplify your office phone hardware.One of the differences businesses notice when switching to a small business VoIP service is the reduction in on-premises equipment. A traditional business phone system requires the installation of large wall-mounted fixtures, followed by upgrades and IT servicing.Alternatively, with VoIP systems, the hardware generally consists of one or two compact, plug-in pieces.Also, when it comes to switching your phones to VoIP, you have device options.You can continue using your existing analog or digital desk phones. However, if you’d like to upgrade your desk phones, you can purchase IP phones.Based on your users’ needs, maybe you need a bundle of cordless phones that staff can carry with them as they work. Does your receptionist require a specialized unit to make fielding calls flawless and professional?Your service provider can help you choose phones to fit your staff’s particular needs.PRO TIPTransitioning to a new phone system is a significant step, including switching out existing desk phones. Talk to your staff about what they will need from a new VoIP phone. You receptionist’s phone needs will most likely be different from your sales associate’s.Once your desk phones and starter kit arrive, you’ll follow a few simple steps to get set up. That includes: Connecting your base station (a tablet-sized router that sorts out voice data and traffic to ensure clear, reliable calls) to your phone. Plugging in wireless extensions (into regular power outlets) to connect analog and digital phones to the internet.Get 24/7 customer support.Any time you switch to new technology, questions come up. It’s important to know that you can call your service provider and get the help you need.Whether you have questions about the initial setup or need clarification on billing, your dedicated support person will: Walk you through any steps you need to take. Resolve your issue. Ensure you’re happy with their service.Call with confidence!At Ooma, we take great pride in supporting our business customers. It’s why they recommend Ooma to their friends and colleagues. It’s why we keep winning awards.Keep your existing phone number.Your phone number is your business lifeline. Your customers depend on being able to call you with minimal effort.Keeping your phone number makes the transition to an IP system feel seamless. The moment you plug in your phones, you’ll be able to make and receive calls. No need to change business cards, letterhead, and website contact information. No need to worry about customers getting a no-longer-in-service message.Additionally, the Federal Communications Commission (FCC) requires phone companies to release phone numbers to new providers. Your VoIP service provider will take care of moving your number to your new system. Talk to them in advance regarding timelines for porting your number.Canceling your existing service just got easier! Let Ooma do the heavy lifting and port your existing number for FREE.GET A QUOTE5. What are the advantages of VoIP systems?Once your new business phone service is set up, you can enjoy the benefits that come with an internet phone system.Make a big first impression.How customers perceive your business often depends on their initial phone interaction. Will they hear a welcome message with easy-to-follow directions when they call, or will they be put on hold immediately?Whether your business is two employees or two-hundred, your small business will sound professional—more robust—with a VoIP system.Also, your super-connected customers will appreciate that your brand is tech-savvy and your communication aligns with the lightning-fast service they expect (a recommended reading would be our Unified Communications as a Service page).Enjoy excellent call quality.Due to advances in IP phone technology and increased internet speeds, VoIP call quality has come a long way since the early days of choppy and dropped calls.As long as you have a fast internet connection, your phones will provide the call quality you need. For instance, a recording studio needed a new VoIP system. Given their line of work, outstanding call quality was essential. Once they were set up, they quickly discovered that, with a solid internet connection, they could do client conference calls with studio-quality sound. PRO TIPReliable, crystal-clear call quality requires a fast internet connection. Before you commit to VoIP service for your business, you will need to check the speed and security of your internet service. Talk to your VoIP service provider about the internet bandwidth required for consistent call quality.Enjoy reduced phone costs.A lower price is probably the most appealing benefit for businesses wanting to switch to a VoIP system.If you’re using a landline phone system for your business, you understand (from your phone bill) the significance of this expense—setup fees (if you’re opening a new office), monthly costs, and per-line expenses soon add up.Plus, if you want to add features such as an intercom or call-queuing, you’ll need to hire an IT professional to upgrade and maintain your system. For example, a small retail business with offices across the United States started with landlines. With each store they opened, they hired a company to install the new phone units. While they had no issues with their landline phones, the upfront costs, monthly expenses, and maintenance were costly.By the time they were opening their twelfth store, they had decided to switch to VoIP phones. They were able to reduce their phone expenses, add new lines without the cost of on-premises hardware upgrades, and enjoy a lower, predictable monthly bill.Improve productivity with caller insight analytics.Gathering and analyzing your business data is an essential function for monitoring and improving your business (read more about VoIP essentials).Your small business VoIP call logs can provide useful communication insights to help you:Improve customer experiences: How long did customers wait before reaching the right person? How many steps did they have to complete? Did they end the call before talking to someone?Provide valuable feedback to staff: Did employees have to forward customer calls to a more qualified person or another department? Do call times and frequency indicate overall customer satisfaction?Connect with your remote teams.More often, in business, employees are spread out. You may have offices in other cities or countries, staff who travel frequently or remote workers you never see in person.Your VoIP system will provide the tools you need to communicate with staff effortlessly—wherever they’re located. Communicate your way: Whether you like to organize team calls or do quick texts, your VoIP phone service will give you the flexibility you need to stay in touch. Bring everyone together in one place: Make long-distance collaboration a normal part of doing business. You can set up conference calls in a snap. Callers get an assigned number and can phone in via computer or mobile device. Keep every project moving forward: When communication is efficient and convenient, it’s easier to keep your project on track. If a team lead can answer a question with a quick text or a field rep can provide an update from the road, the flow of information helps keep everyone on schedule.6. Design a VoIP phone system for your business.Your business is unique and will require a phone system that’s easy to order, set up, and deploy.Maybe you need an IP desk phone for your receptionist or a go-to VoIP provider for each new franchisee. With Ooma, your VoIP system will be up and running in a few simple steps (no technical skills needed!).Our small business customers love that their phone costs go down, and their communication options go up. Like them, you can enjoy a VoIP system with: A set monthly rate and no hidden fees. No contracts—ever. Unlimited calling in the US, Canada, Mexico, and Puerto Rico. The flexibility to add new phones as your business grows. 24/7 supportWhat people are saying:. The best feature for me is customer service. I’m able to reach out to Ooma with a support ticket and within minutes—definitely always same day—they are always able to fix the issue for me.”MAJORWeb design and digital marketingWe have about 650 employees and 400 lines. When we switched to Ooma Enterprise, the support was amazing… we were basically up overnight. One of the coolest aspects of Ooma Enterprise is API access. We quickly built our directory, call flows, and different ring groups that made our lives immeasurably better.”BRIAN J ANDERSONSystems Administrator Traction on Demand, a Salesforce and application development companyTo ensure business continuity, we contacted Ooma Enterprise and were provisioned and up and running in under a week with phones for all 29 of our staff…with some assistance from the customer success team, I’ve been able to fully set up this system without the need for a dedicated IT specialist.”ATIRA PROPERTY MANAGEMENT Your phone service is your business’ lifeline. It needs to work really well. And it shouldn’t be expensive.Get the most reliable VoIP service for much less.GET A QUOTEWe’ll follow up with you in one business day. More about Ooma Office:. Ooma Office Brochure. This two-page brochure provides key information about Ooma Office and answers frequently asked questions. DOWNLOAD Join Our Live Webinar. Gain insight about Ooma products and services. UPCOMING WEBINAR We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy. I agree  Learn more
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Result 26
TitleThe Ultimate List: Best VoIP Providers for Small Business
Urlhttps://startup.unitelvoice.com/best-voip-for-small-business
DescriptionThe Ultimate List of the Best VoIP Services for Small Business. Compare the Top Business VoIP Providers on Pricing, Features, & Customer Support
Date3 Nov 2021
Organic Position26
H1The Ultimate List Of The Best VoIP Providers For Small Business
H2UniTel Voice vanity toll free 800 numbers
Ryan Bozeman
Post navigation
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H2WithAnchorsUniTel Voice vanity toll free 800 numbers
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BodyThe Ultimate List Of The Best VoIP Providers For Small Business Posted byby Ryan Bozeman November 3, 2021 Trying to find the right VoIP phone service for your small business or home office? You’ve come to the right place. We’ve put together an extensive list of the leading business VoIP phone service providers on the market. If you’re looking to compare business VoIP providers on pricing, features, call quality, and customer support, we’re confident you’ll find the one below that will meet your needs. In fact, the service providers below wouldn’t be on this list if they weren’t affordable, easy-to-set-up, feature-rich, and backed up by stellar customer service. Without further ado, here’s the ultimate list of the best VoIP providers for small business:   1. 8×8 Company Description: 8×8 offers a wide range of business VoIP services including voice, video, chat, and a contact center solution — all through the cloud. Their goal is to provide an all-in-one solution for small businesses that need a communications system that can scale. 8×8’s advanced admin features make monitoring and managing your phone communications simple and straightforward. They offer plans for both small and medium-sized businesses as well as large enterprises. They offer separate plans for each business size. Plans are based on features and user requirements. Pricing: 8×8’s small business VoIP plans for 1-99 users start at $28 per user per month and go up to $175 per user per month. The difference between the plans lies in the media storage options, country calling requirements, and other more advanced features.   2. Jive Company Description: Jive (now GoToConnect) offers hosted VoIP solutions that provide a simple and affordable solution to small businesses that need a communication solution. Jive’s main selling point is that it can help companies to simplify and manage their phone and conferencing setup, improving communication internally and with clients. Jive gives you full control over your call routing, the ability to create custom schedules and routing, and call sequencing features. Other features include auto-attendants, call analytics, call queues, call recording, desktop integration, custom greetings, fax, and email, hold music, ring groups, unlimited extensions, and virtual fax. Pricing: Jive’s pricing is simple. They price based on the number of users that will be using your system. Plans start at $29/month per user.   3. Mitel Company Description: Do you need a robust business VoIP solution that allows you to grow your team hassle-free? Mitel offers a range of business phone systems. Those packages include options for targeted call centers, unified communications, and cloud communications systems. Mitel’s system also integrates with a range of the most popular solutions including MiCloud Connect, LinkPoint360, several CRM solutions, and Google Chrome. Their system is comprehensive and robust, giving you complete control over your phone communications system. Pricing: Mitel offers its MiCloud connect phone service for $20.99 per month per user. It comes with their PBX features, collaboration, and conferencing. Mitel also offers Elite and Premium plans, which include some advanced features like CRM integration, call recording, archiving, and automated operators.   . 4. UniTel Voice Company Description:  UniTel Voice is a business VoIP phone service priced and designed for startups and small business owners. When it comes to affordability, features, call quality, ease-of-use, or customer support, UniTel Voice has you covered. With UniTel Voice you can manage all your cloud-based business phone system features online and run your business from any device (IP-phones, softphones, or the UniTel Voice mobile app). UniTel Voice takes all the features and functionality of other leading auto attendant phone systems and simplifies it. Set up is easy. No instruction manuals or technical knowledge needed. But what sets UniTel Voice apart and makes it one of the best small office VoIP phone system is the customer service. Unlike other business VoIP service providers, UniTel Voice’s customer support is not outsourced to an overseas call center. It’s 100% USA-based and always free. There’s always a real person ready to help set your phone system keep it running. So, whether you’re a first-time entrepreneur with a home-based business or an established small business that needs a scalable VoIP solution – UniTel Voice is the professional virtual PBX you’re looking for. Pricing:  UniTel Voice starts at just $9.99/month which includes unlimited users, unlimited greetings, extensions, voicemail and more. Free setup. Free voice talent recordings. And loads of other included features. Every plan is month-to-month. You’re never locked into a long-term contract and you get a money-back guarantee, so you can try UniTel Voice risk-free for 30 days. Their risk-free trial is as straightforward as it sounds. If after 30 days you’re not 100% satisfied, your money is refunded no questions asked.   5. Vonage Company Description: Vonage is a powerhouse in the business VoIP industry. The company offers a range of VoIP for small business plans that allow companies to secure their business number and use the advanced mobile features that the company offers. Vonage provides you with a reliable mobile app, desktop app, conference calls, online meetings, video conferencing, file sharing, multi-level auto-attendant, CRM integrations, call recording, group calls, and visual voicemail. You can download the app and start using their service on your mobile device immediately after signing up. Pricing: Vonage offers three different business phone plans, costing $19.99, $29.99, and $39.99 per month respectively. Each step up offers additional features.   6. RingCentral Company Description: Do you want to try a business phone service out, but aren’t ready to make a commitment at this time? RingCentral provides businesses with a free 15-day trial so can give their business VoIP service a try before you commit to a monthly or annual plan. RingCentral allows customers to take calls from any device, return calls with one click, and welcome callers with a custom greeting. You can track incoming and outgoing calls in their call log system, and port existing toll-free or local numbers into their service. RingCentral is a reasonably priced, feature-rich option for growing businesses. Pricing: RingCentral Office plans range from $39.99 per month per user and go up to $69.99 per month per user. However, you get a discount if you commit to an annual plan and a $10 per month, per user price break if you have sign up with multiple users.    7. Phone.com Company Description: Phone.com offers a feature-rich solution for small and mid-sized businesses. Their plans include more than 40 different standard features including custom phone numbers, video conferencing, user extensions, auto-receptionist, greetings, and call routing features. Each of their 40+ standard features are included in all of their plans, with their larger plans offering a few features that are typically geared toward larger enterprise businesses. If you are looking for a business phone solution that is easy to use, feature-rich, and affordable — phone.com is an excellent choice. Pricing:  Phone.com’s business VoIP plans range from $29.99 per month per user and go up to $59.99 per month per user depending on the features you’re looking for. And like RingCentral, they do offer a discount if you commit to an annual plan ranging from $24.99 per month per user to $49.99 per month per user.    8. Callture Company Description:   Callture offers business VoIP phone service that features their patented “memo-on-call” feature. The memo-on-call feature allows you to record a memo after the call. Then, when the person calls back, the memo will be played to you while the caller hears the ringing on the other side. Callture’s unique phone system features help it to stand out from the competition. If you constantly find yourself needing additional context when you hop on a call, Callture can help. Pricing: Callture’s VoIP for small business plans start at $35.95 per month.    9. Nextiva Company Description: Nextiva is a large business VoIP phone service provider and a well-known brand within the industry. Their phone system features give you the ability to use their service on desk phones, computer-based phones, and via their mobile app, so you can manage your calls from anywhere in the world. Nextiva also includes an auto-attendant that will play callers a customized greeting and provide them with a menu that connects them with specific people or departments within your company. Pricing: Nextiva business VoIP plans range from $35 per month per user and goes up to $55 per month per user depending on the features you’re looking for. They will also give you a slight price break if you sign up for 5 users or more.   10. MegaPath Company Description: Are you looking for a business phone provider that can help you to modernize your communications? MegaPath, a Fusion Company, offers a high-quality service at a low monthly price. MegaPath offers VoIP and PRI/Analog lines to small and medium-sized businesses. They have a range of different plans available that are custom-tailored to fit your business needs and will scale with your own operations. MegaPath also offers services for call centers and analog lines. Pricing: MegaPath offers a range of features and plans for varying prices, but its standard business VoIP phone service is available for $19.95 per month with no contract. It’s a low priced, known name for companies that want to deal with a trusted source.   11. Ooma Company Description: Ooma’s small business phone system offers a simple, reasonably priced way for small businesses to take advantage of a modern communication system. Their cloud system is packed with more than 35+ advanced phone features that are designed for small business use. Ooma is known for its easy-to-use web admin system, which allows you to easily assign conference line numbers, set call routing preference, and other broader communication considerations. Your team can access the system on their smart device through the Ooma app, or through traditional desktop systems. They provide a simple but professional experience at a reasonable price. Pricing: Ooma’s standard plan provides 35+ features and plug-and-play app access for just $19.95 per month. However, their system can also be used with traditional desktop phones through their Ooma Office device. For hardware experiences, the Ooma Business Phone Starter Kit costs $199.99, with a set of four Yealink IP Phones T21 available for $300.00.   12. VirtualPBX Company Description: VirtualPBX provides a range of high-quality VoIP plans for small businesses. They offer complete 24/7 support for all of their services. One of the primary selling points of VirtualPBX is that they don’t reduce the number of features offered based on the chosen plan. VirtualPBX systems come with a slick dashboard that allows companies to have complete control over their users, devices, numbers, and other features and settings. VirtualPBX offers four systems including plans that offer a toll-free number, CRM, custom solutions, and SIP Trunking. Pricing: VirtualPBX plans start are $34.99 per user per month, for anywhere from 2-99 users. Their larger plans that include toll-free numbers and CRM features cost up to $62.99 per seat.   13. OnSip Company Description: OnSip offers a complete service for companies that want a professional, mobile-friendly business phone option. Their service is intended for small and medium-sized businesses that want a solution that will scale with their company but also provide easy access in the short-term. Their entire system is mobile — allowing your team to simply download the app and begin communicating internally or with customers. Pricing: OnSip has an original approach to pricing. They offer both a per minutes plan and an unlimited plan. Their Per Minute plan includes a basic set of features with the ability to add more a la carte. This plan costs $49.95 per month, plus 2.9 cents per minute. Their unlimited plan features all available features and costs $18.95 per person per month.   Related Articles . The Complete List of the Best SIP Trunking Service Providers The Ultimate List of the Best Virtual Phone Systems for Small Business Best Toll Free Vanity Phone Number Service Providers   Want a side-by-side comparison? Swipe This Google Sheet Ryan Bozeman. Ryan Bozeman is a writer and conversion optimization consultant in Seattle, WA. He works with B2B technology startups, helping businesses find and execute effective content strategies. Any views or opinions represented in this post belong solely to the author. Post navigation. previous post 8 Marketing & Sales Tactics Entrepreneurs Can Use To Save Their Bootstrapped Startup. next post 13 Team Collaboration Tools That'll Keep Your Startup Connected On The Cheap.
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Result 27
TitleVoIp Phone System for Small Businesses - Unite Telecoms
Urlhttps://unitetelecoms.co.uk/blog/the-voip-phone-system-for-small-businesses/
DescriptionAt Unite Telecoms we provide the VoIp phone system for small businesses, bringing high quality but lower costs. VoIP, or Voice-over-IP, is a brilliant tool
Date
Organic Position27
H1The VoIP phone system for small businesses
H2
H3
H2WithAnchors
BodyThe VoIP phone system for small businesses Blog At Unite Telecoms we provide the VoIp phone system for small businesses, bringing high quality but lower costs. VoIP, or Voice-over-IP, is a brilliant tool for businesses of all sizes in all industries. Replacing your traditional telecommunications system with a VoIP alternative could save you money and improve your day-to-day operations. But exactly what is a VoIP phone system, and how can it benefit your small business? What is VoIP Phone System? VoIP stands for Voice Over Internet Protocol, which is a system that allows you to make telephone calls over the internet. It works by taking your voice, converting it into data, and sending it to the other person via your broadband connection. Once it reaches the other end, the data is changed back into your voice again. What Equipment do I Need? The best news about taking the plunge with a VoIP system is that you don’t need any costly equipment. You’ve almost certainly already got a reliable broadband service and a laptop. The only other thing you need is the VOIP service from your provider, and you’re set! How Can a VOIP Phone System Help my Small Business? Choosing to switch your business landline for a VoIP system is a great idea for a variety of reasons: It’s More Cost Effective If you’ve got a small business, you’ll know the importance of cutting costs wherever you can. With a VOIP phone system, you’re only paying for the service and your broadband. Any software or hardware you might need to set up will be included in your package. Calls with a VOIP phone system are often free, or much cheaper than those made on a landline or mobile. A VOIP Phone System is Portable The portability means it’s ideal for people with remote teams, or anyone who travels for work a lot. As long as there’s an internet connection, you and your staff will be able to make and receive calls. Your staff will be able to connect with you, your customers and each other, wherever they are in the world. It’s also beneficial as your business grows and thrives; you can move offices or business premises without having to change your telephone number. It’s Reliable A small business relies on being constantly connected and available to their customers, which is why a VOIP service beats a landline hands down, every time. Even if your broadband connection goes down, VoIP can work over a mobile network. Calls can be forwarded to mobile devices, and you won’t lose touch with your customers. There’s also the added bonus that the quality of calls made over a VOIP system are usually excellent. A common misconception is that the line is often filled with interference, but actually the opposite is true. Voice calls are crystal clear, meaning your customers won’t have to keep repeating themselves! There Are Plenty of Great Features Small businesses need multi-functional technology which ticks a lot of boxes. Streamlining operations not only helps to cut costs, it also increases the efficiency of your company and the productivity of your staff. VOIP phone systems are packed with added extras that you can use to improve your business operations. Conference calling, call-queueing, caller ID, contact lists and voicemail are all commonly provided with a VoIP service. You can also choose to have multiple landline numbers, meaning every member of staff can have their own direct dial.
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Result 28
TitleBest Small Business Phone Systems and Services 2022 - businessnewsdaily.com
Urlhttps://www.businessnewsdaily.com/6780-best-business-phone-systems.html
DescriptionHere are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses
Date20 Dec 2021
Organic Position28
H1The Best Business Phone Systems of 2022
H2By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021
The Best Business Phone Systems
Find the Right Business Phone System for Your Business
Reviews
Nextiva: Best Business Phone System for CRM Integration
RingCentral: Best Business Phone System for Collaboration
Ooma: Best Business Phone System for Remote Teams
Dialpad: Best Business Phone System for Voice Intelligence
GoToConnect: Best Business Phone System for Features and Tools
8x8: Best for Business Phone Systems for Small Businesses
Vonage: Best Business Phone System for Microsoft Teams Integration
Grasshopper: Best Virtual Phone System
Windstream: Best Business Phone System for Midsize Businesses
Zoom: Best Business Phone System Within a Video Conferencing Service
net2phone: Best Business Phone System for Growing Businesses
Unified Communications
How to Choose a Business Phone System
Types of Business Phone Systems
Key Features of Business Phone Systems
Business Phone System FAQs
Previous Best Picks
Community Expert Insight
Methodology
Locating the Best Services
Choosing the Best Services
Researching Each Service
H3Phone System Review Summary:
Unified Communications
Landline
VoIP
Virtual Phone System
What kinds of businesses benefit most from a good phone system?
What is unified communications?
What is the best business phone system?
When is the best time to invest in a good phone system for your business?
What is the difference between a business phone service and a business phone system?
What are the main differences between phone systems for small businesses and phone systems for large businesses?
How much does a phone system cost for small businesses?
How do you set up a small business phone system?
Who benefits most from VoIP office systems?
Can you use a VoIP phone as a regular phone?
Services
H2WithAnchorsBy Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021
The Best Business Phone Systems
Find the Right Business Phone System for Your Business
Reviews
Nextiva: Best Business Phone System for CRM Integration
RingCentral: Best Business Phone System for Collaboration
Ooma: Best Business Phone System for Remote Teams
Dialpad: Best Business Phone System for Voice Intelligence
GoToConnect: Best Business Phone System for Features and Tools
8x8: Best for Business Phone Systems for Small Businesses
Vonage: Best Business Phone System for Microsoft Teams Integration
Grasshopper: Best Virtual Phone System
Windstream: Best Business Phone System for Midsize Businesses
Zoom: Best Business Phone System Within a Video Conferencing Service
net2phone: Best Business Phone System for Growing Businesses
Unified Communications
How to Choose a Business Phone System
Types of Business Phone Systems
Key Features of Business Phone Systems
Business Phone System FAQs
Previous Best Picks
Community Expert Insight
Methodology
Locating the Best Services
Choosing the Best Services
Researching Each Service
BodyThe Best Business Phone Systems of 2022By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021. Here are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.Best Business Phone System for CRM IntegrationNextiva Visit Site Cloud-hosted Built-in CRM Multiple service plan options Best Business Phone System for CollaborationRingCentral Visit Site Get Quote Cloud-hosted Multiple service plans Numerous integration options Best Business Phone System for Remote TeamsOoma Visit Site Compare Quotes Cloud and on-premises options Mobile and desktop apps Suitable for IP and analog phones Best Business Phone System for Voice IntelligenceDialpad Visit Site Compare Quotes Cloud-hosted Mobile and desktop apps Voice intelligence Best Business Phone System for Features and ToolsGoToConnect Visit Site Compare Quotes Cloud-hosted Audio and video conferencing tools Multiple features and tools Best PicksIntroGet a QuoteReviewsUnified CommunicationsHow to ChooseTypesKey FeaturesFAQsPrevious Best PicksCommunity Expert InsightMethodologyServicesHere are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.   The Best Business Phone Systems. Nextiva RingCentral Ooma Dialpad GoToConnect Grasshopper 8x8 Vonage Windstream Zoom net2phone Business phone systems no longer serve as a tool for making and receiving calls. The best unified communications systems allow employees to communicate by phone, video, and text, which gives businesses the flexibility to connect with customers and clients in any way they prefer. To help you choose the solution that best suits you, we analyzed more than 75 providers, looking at factors such as price, ease of use, and features and tools. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. To learn more, read our guide on choosing a business phone system. Phone System Review Summary:. Number of Phone Systems Considered 10 Minimum Monthly Cost $12 per user Maximum Monthly Cost $19.99 per user Free Trial Available 30 day Find the Right Business Phone System for Your Business. Fill out this questionnaire to find vendors that meet your needs.Reviews. Nextiva: Best Business Phone System for CRM Integration. NextivaNextiva: Best Business Phone System for CRM Integration + Nextiva offers a built-in CRM solution that works with its phone system.The service is extremely reliable and secure.To get the cheapest prices, you have to commit to the service for three years and pay in advance. Visit Site Nextiva is a cloud-hosted unified communications system that is a perfect solution for businesses looking to combine their phone system and CRM services into one platform. Nextiva has its own built-in CRM solution that can help both your sales and customer support teams. Most phone systems offer integrations with top CRM software (like Salesforce); Nextiva, which offers those integrations as well, sets itself apart by having proprietary software. With these options, businesses in need of CRM software have a choice between Nextiva's or a different program. The built-in CRM offers valuable tools to help both sales and customer service representatives, including contact management, account history, sales pipeline management, case status, workflow automation and email case routing. In addition to its CRM functionality, Nextiva offers excellent phone services. It has several valuable features that businesses of all sizes will find valuable. It offers HD voice, auto-attendants, voicemail-to-email, voicemail transcription, call recording and call groups. It also has a number of collaboration tools, including audio conferencing, team messaging and online fax services. Nextiva has built-in video conferencing capable of supporting up to 250 participants. Additionally, Nextiva's Cospace offers a place for colleagues to work with one another. It includes task management and team calendars. Part of what makes Nextiva such a solid unified communications system is its reliability. The network has data centers located throughout the United States; each data center is monitored 24/7. Having multiple data centers helps ensure continual service. Overall, Nextiva reports a 99.999% uptime. This means that service is typically only down for a few minutes each year. Nextiva's business phone system is also extremely secure. Users have the option of using call encryption to protect call privacy. Additionally, Nextiva conducts regular audits to ensure its system isn't vulnerable to hackers. The company monitors each user's call history for irregular call activity to protect against fraudulent charges. Nextiva is available in four service plans that vary in price and included features. Within each plan, the price can fluctuate based on the number of users; whether you commit to 12-, 24-, or 36-month contracts; and if you are willing to prepay for those lengthy contracts. The per-user price drops with the more users you have, the longer-term contract you are willing to sign and if you want to prepay. Here is a breakdown of the range of costs for each plan: Essential: $17.95-$30.95 per user, per month Professional: $21.95-$35.95 per user, per month Enterprise: $31.95-$45.95 per user, per month Ultimate: $52.95-$75.95 per user, per month Nextiva sells desk and conference phones that range between $75 and $1,100 each.Read Nextiva ReviewRingCentral: Best Business Phone System for Collaboration. RingCentralRingCentral can service the needs of businesses of all sizes.The system has a reported 99.999% uptime.RingCentral's cheapest plan only supports up to 10 users. Visit Site Get Quote RingCentral MVP's cloud-hosted VoIP unified communications system serves all types of businesses. This system is easy to install and use, and it has a vast array of calling, collaboration, and mobile features. It is available in multiple service plans that work for small, midsize or large organizations. The cloud-hosted system requires access to a high-speed DSL, cable or fiber optic connection. RingCentral provides an implementation specialist who walks you through each step of the installation process, ensuring that your service works perfectly from the start. Once it is up and running, RingCentral takes multiple steps to ensure it stays that way. The company recently acquired the technology and engineering teams from Kindite, which develops cryptographic technologies to reduce security risks in cloud-based applications. RingCentral maintains a 99.999% uptime. What really sets RingCentral apart from competitors is its wide selection of features. Virtual receptionists, hold music, call forwarding, call recording, call screening, call logs, message alerts and answering rules are among the available call management features. In addition to the calling features, RingCentral's collaboration tools make it a true unified communications system. It offers a conference bridge that can support calls with up to 1,000 callers and video conferencing services that allow each user to host video meetings, with up to 200 participants depending on your service plan, complete with screen sharing. There is also document sharing, online faxing, and team messaging that includes task assignment tools and calendar sharing. RingCentral is working to boost its artificial intelligence (AI) capabilities with the acquisition of DeepAffects, a conversational intelligence company. The technology analyzes business conversations to identify meaningful insights. It can identify individual speakers and convert audio to text. The addition of these AI tools to RingCentral will add a lot of value to users. Starting in the first quarter of 2022, RingCentral MVP users can take advantage of these AI tools. Specifically, they will have access to live transcriptions and auto-generated meeting summaries. The live transcription will automatically transcribe calls, which can be shared with those in attendance and those who were unable to make it. Additionally, meeting summaries, which include a synopsis of the call and video highlights, can also be shared with those who couldn't attend. These tools will allow participants to focus on the discussion, rather than taking to notes to ensure they don't miss anything. Also available in early 2022 will be a whiteboard tool that will allow meeting participants to visually illustrate ideas through drawings, virtual sticky notes and content annotations. RingCentral offers both desktop and mobile apps for employees who are regularly on the go. Using the apps, employees can make and receive calls from their business lines. RingCentral is available in four service plans that vary based on price, included features and maximum number of users allowed. All of the plans include unlimited calling in the U.S. and Canada, local or toll-free numbers, unlimited SMS, voicemail-to-email, voicemail-to-text, HD voice, and call reports. The Basic plan supports up to 10 users, while the other three plans can be used with an unlimited number of users. Prices fluctuate depending on the number of users and whether you want to pay annually or month to month. Costs range from $19.99 to $69.99 per user, per month.Read RingCentral ReviewOoma: Best Business Phone System for Remote Teams. OomaUsers can connect to their business lines from anywhere using Ooma Office's mobile and desktop apps.Ooma supports video conferencing for up to 25 participants at a time.Ooma doesn't have all the features that some of its competitors offer. Visit Site Compare Quotes Ooma Office is a cloud-hosted business phone system that offers all of the communication tools remote teams need to be productive. It offers robust mobile and desktop apps that allow users to access their business phones from anywhere. With the apps, you can make and receive calls, use click-to-call, set up your configurations and send messages. The platform also includes video conferencing services. The video conferencing services are included as part of the Ooma Office Pro plan; there is no additional cost for video conferencing. The service supports up to 25 participants simultaneously, and it supports screen sharing. You can join Ooma video conferences via any web browser or the Ooma desktop app. Having the freedom and functionality to use these tools from outside your office are what makes Ooma such an ideal phone system for businesses with remote teams. Ooma provides small businesses with the features they will find most valuable, including voicemail, call transfer, call log, call park, music on hold, extension-to-extension calling and dial-by-name calling. Additionally, a virtual receptionist answers incoming calls, directing callers to the person or department they are trying to reach. Virtual extensions for remote workers, conference calling and ring groups are some other important features. For those using Ooma within an office, the system is compatible with both IP and analog phones. With IP phones, all you need to do is plug them into an Ethernet port to use them. There is some additional equipment needed for analog phones. However, analog phones can easily be connected in just a few minutes. All you need to do is plug in the system's base unit, which is a router that prioritizes voice traffic over other online traffic, and then connect the base unit to a high-speed internet router. Ooma Office provides good customer service, and its website has valuable resources to help businesses troubleshoot any problems they run into. With this level of support and resources, keeping this business phone system up and running without a full-time IT expert isn't a problem. Ooma's service is available in two plans: Ooma Office and Ooma Office Pro. Ooma Office costs $19.95 per user, per month, while the Office Pro plan costs $24.95 per user, per month. Both plans include unlimited calling in the U.S. and Canada, access to the mobile app, a virtual receptionist, call parking, ring groups, music on hold, extension dialing, voicemail, conference calling, online faxing and SMS messaging. The Office Pro plan has several added features, including access to the desktop app and video conferencing services. It also has call recording and voicemail transcription. Another added feature offered in the Office Pro plan is access to caller analytics that provides users with valuable data on call volume by day of week and time of day. With this information, which can be presented in easily digestible charts and graphs, businesses can make sure they have the right staffing levels to handle call volume when it's at its peak. Ooma recently upgraded its video conferencing platform with two new valuable features. The new Meeting Log allows users to track who is attending each video meeting and seeing how long they were in attendance. In addition, the Remote Control tool allows users to take control of the keyboard and mouse of another participant. This can be helpful when trying to solve an IT issue or when collaborating on a project. The Ooma Office desktop app now offers a new tool, Caller Info Match, that easily allows users to quickly ascertain details about a customer or contact who is calling them and, vice versa, a contact whom Ooma users are calling. Caller Info Match connects the Ooma platform to a CRM, online search engine or social network to quickly obtain in-depth caller profiles for both inbound and outbound callers. The feature is only available to Ooma Office Pro users. If your business requires landlines for things like elevator phones or fire alarm panels, Ooma offers Ooma AirDial. It combines phone service with a T-Mobile data connection in a single device that’s easy to install and manage. Since it doesn't require any internet connections, this is a good option for businesses that need to abide by regulations for life safety systems.Read Ooma ReviewDialpad: Best Business Phone System for Voice Intelligence. DialpadDialpad uses artificial intelligence to provide in-call and post-call advice and summaries.The system offers the same functionality whether you are on a mobile device, computer, or traditional desk phone.Video conferencing, which is included with the service, is limited to 10 participants and 45-minute meetings. Visit Site Compare Quotes If you are looking for a phone system that will take your calling experience to the next level, Dialpad could be a fit for you. Layered throughout Dialpad is voice intelligence technology, which provides new insights into calls. This technology studies your calls. It understands what is being said and by whom. Having AI working in the background can provide valuable benefits to users both during calls and afterward. During calls, Dialpad offers live coaching based on what is being said. For example, based on certain keywords and phrases that the voice intelligence technology detects, it can put you in touch with a sales rep or share tips about how to respond to something a caller said. It also offers sales and customer service reps key details that they might need during a call based on what is discussed. When calls are over, Dialpad can provide transcripts, which can then be easily fed into CRM systems like Salesforce and HubSpot. Knowing that after-call summaries are being provided allows you to focus on the conversation, rather than trying to simultaneously follow the discussion while taking notes at the same time. Other aspects of Dialpad are just as impressive. This business phone system works equally as well on mobile devices and computers as it does on IP phones. Features include unlimited calling and SMS messaging, custom voicemail greetings, multilevel auto-attendants, custom routing, contact syncing, ring groups and hold queues. September 2021: Dialpad recently announced that it has rebranded its video conferencing service, which all Dialpad users have access to. Previously known as Uberconference, Dialpad Meetings' basic plan is included in all Dialpad business phone system plans. It lets users host conferences with up to 10 participants for 45 minutes. An upgraded plan is offered for $15 per user, per month that allows for meetings with up to 100 participants that can last up to five hours. In addition, each user has access to Dialpad's video conferencing service, Uberconference. You can host conferences with up to 10 participants for 45 minutes. Businesses looking to expand those limits will need to purchase the Uberconference Business plan, which costs $15 per user, per month.  Dialpad's phone service, Dialpad Talk, is available in three service plans. The plans vary by price and included features. The Standard plan costs $15 per user, per month, while the Pro plan costs $25 per user, per month. Prices for both plans increase by $5 per user if you pay month to month instead of annually. For pricing on the Enterprise plan, you will need to contact Dialpad directly for a customized quote. Dialpad offers a 14-day free trial to new users.Read Dialpad ReviewGoToConnect: Best Business Phone System for Features and Tools. GoToConnectGoToConnect has all of the most valuable calling and collaboration tools businesses need.Employees can connect to the system anywhere through mobile and desktop apps.The video conferencing only allows for 25 cameras to be on at one time. Visit Site Compare Quotes If you want a business phone system with extensive features and tools, GoToConnect is the choice for you. The system has more than 100 calling, collaboration, and mobile tools and features. You will be hard-pressed to find a feature you want that GoToConnect doesn't offer. August 2021: Designed for IT administrators, GoToConnect recently unveiled a new administrative portal that provides a more streamlined approach to oversight of the system. From the new portal, IT administrators can view a system health dashboard that allows them to receive alerts on key metrics in order to preemptively address any problems that might be bubbling to the surface. There are also options for phone button customization and the ability to create custom roles and user groups. The cloud-hosted VoIP system is packed with everything a small business needs from a unified communications system, and then some. From a PBX calling standpoint, GoToConnect has it all: call queues, auto-attendants, ring groups, hot desking, paging, intercoms, custom greetings and hold music, dial by name and extension, call screening, call hold, call forward and Find Me/Follow Me. The system also includes a number of voicemail options, including virtual voicemail, visual voicemail and voicemail-to-email. From a collaboration standpoint, the system is comprehensive as well. Users have access to GoToMeeting, which is our choice as the best video conferencing service for very small businesses. Users can host meetings on demand or schedule them in advance. GoToMeeting's video conferencing platform allows for screen sharing and cloud recording. One potential downside is that you are limited to 25 webcams being on at one time. For small businesses, this likely isn't a huge concern, but it is a limitation to be aware of. Besides video conferencing, GoToConnect offers audio conferencing, team messaging and team presence, which lets you see who is free and who is busy. For employees who work outside the office, they can always connect to the system via mobile and desktop apps. The apps allow users to make and receive calls on their business line from their smartphones or using a softphone on their computer. The system integrates with many popular programs that businesses use, including Microsoft Teams, Salesforce, Slack, Zoho, Google Workspace and Microsoft Outlook. GoToConnect is available in three service plans that vary by included features and price. The pricing of some plans further varies depending on the number of users you have and whether you pay monthly or annually. The Basic plan is limited to 20 users. It costs between $19 and $29 per user, per month. The Standard plan is available to an unlimited number of users. It costs between $20 and $39 per user, per month. The Premium plan also supports unlimited users. It costs between $30 and $49 per user, per month. GoToConnect offers several bundled services that allow you to pair your unified communications system with its webinar services, password-management, contact center services and IT services.Read GoToConnect Review8x8: Best for Business Phone Systems for Small Businesses. 8x88x8's business phone system is simple to install and maintain.The service integrates with popular applications like Salesforce and Google Workspace.8x8 has a low rating with the Better Business Bureau. Visit Site Compare Quotes 8x8 offers everything a small business needs in a phone system. This is a cloud-hosted VoIP-unified communications system that doesn't require expensive PBX hardware or a trained IT staff to set up or maintain. All it needs is high-speed internet access and IP phones. This makes setting up and maintaining the phone system easy for small businesses. The service is among the most reliable we found. It uses redundant data centers around the world, so service isn't interrupted if one goes down. 8x8 boasts a 99.999% uptime, which means service is down for just a few minutes each year. Another impressive aspect of 8x8 is its vast array of calling, collaboration and mobile tools. It has all of the features small businesses are looking for in a unified communications system, including three-way calling, call forwarding, call waiting, call transferring, online voicemail, automated attendants, ring groups and caller ID. The company recently added several new features to its platform. Users can now switch between dark and light modes. (This setting can help prevent eye strain in low-light conditions.) There is also a flip call banner that can be used to seamlessly change devices while in the middle of a call. Other additions include support for multimedia attachments and the ability to decline a call with a preset message. 8x8 offers a conference calling bridge; an employee can host conference calls with up to 50 participants at a time, and its video conferencing service allows each user to host video meetings with up to 50 participants at a time. Internal online chat tools and presence features are also available. The ability for employees to use their phone systems from outside the office is an important consideration for small businesses. The 8x8 mobile app ensures users have access to their business lines wherever they are. With the app, you can make and receive calls from your business line, as well as make video calls, record calls and check your voicemail. Other factors that make 8x8 an excellent choice for small businesses are its integrations with numerous popular programs like Google Workspace, Office 365, and Salesforce and the company's top-notch customer support. The customer service was among the best we encountered during our evaluation of office phone systems for small businesses. May 2021: 8x8 recently enhanced its Microsoft Teams integration. Specifically, users can now send text and multimedia messages directly from the Teams platform. In addition, while using Teams, you can listen to voicemail messages and log in and out of assigned call queues. All of this extends the integration capabilities 8x8 has with Microsoft Teams, which already allowed users to make and receive 8x8 calls while using Teams. 8x8 is available in several pricing plans. At $12 per user, per month, the Express plan is among the cheapest we found. It offers unlimited calling, as well as video conferencing, team chat and SMS on the same platform. The other plans for small businesses, which range from $24 to $57 per user, per month, offer added capabilities, including international calling, CRM integrations, and some contact center tools. If you need full contact center solutions, 8x8 offers several combined plans.Read 8x8 ReviewVonage: Best Business Phone System for Microsoft Teams Integration. VonageVonage offers direct routing with Microsoft Teams, which allows users to make and receive calls from the Teams platform.There are three service plans to choose from.The Basic plan does not allow desktop phones to be connected. Compare Quotes Vonage's robust cloud-hosted VoIP unified communications system meets all of the calling, collaboration and mobile needs of small businesses. This service can be especially valuable to businesses using Microsoft Teams. Vonage's deep integration with Microsoft Teams allows users to access all of Vonage's PBX functionality directly from the Teams platform. Having this type of direct routing integration can boost productivity by ensuring employees are never flipping back and forth between the Vonage and Teams platform. They can stay in one place for all of their phone, messaging and conferencing needs. The integration also allows users to integrate up to 10 CRM vendors, which gives sales reps a more unified view of current and potential customers. The Microsoft Teams integration can be implemented quickly without needing to purchase new equipment or download software. Aside from the integration with Microsoft Teams, there is a lot to like about Vonage. The service offers more than 50 voice and collaboration features. This includes call flip, call forwarding, voicemail-to-email, virtual voicemail, call screening, call hold, do not disturb, call queues and click-to-call. If you don't use Teams, you can use Vonage's video conferencing tool, Vonage Meetings. Users can host meetings with up to 100 participants at a time. It also allows for active speaker views, screen sharing and in-meeting messaging. Vonage also offers audio conferencing for up to 30 attendees at a time and team messaging. For employees who work remotely or who come into the office part time, Vonage's mobile and desktop apps allow them to stay connected to the phone system. The mobile app, available on iOS and Android devices, lets you make and receive calls from your business line, instant message team members and see all of the messages sent to your business or private lines in one feed. The desktop app offers much of the same functionality. Using a softphone, you can make and receive calls straight from your desktop or laptop computer. You can also send and receive text messages from your business line and message with colleagues. Vonage is available in three pricing plans. The Basic plan only connects with the mobile and desktop app. Prices start at $14.99 and range up to $19.99 per line, per month. The Premium plan works with IP phones and includes video conferencing. It costs between $24.99 and $29.99 per line, per month. The Advanced plan includes everything Vonage has to offer, including call recording, call groups and visual voicemail. This plan costs between $34.99 and $39.99 per line, per month. Businesses with more than 100 users should contact Vonage directly for a custom quote.MoreGrasshopper: Best Virtual Phone System. GrasshopperWith Grasshopper, businesses gain access to PBX features and tools without needing to spend money on a traditional cloud-hosted VoIP phone system.Users create their own call routing system to ensure they never miss a call.Grasshopper does not offer a traditional phone system; therefore, if your needs change and you require a traditional business phone system, you will need to switch providers. Compare Quotes Grasshopper is an ideal solution for businesses in need of a system that allows them to present a professional image at all times, regardless of where their employees are working from. Grasshopper enables that by connecting business phone lines to remote workers on their mobile and home phones. The system gives your business a dedicated phone number and each employee their own extension. When a customer or client calls the main business line, they are greeted by an automated attendant, which then connects the caller to the employee they are trying to reach. Instead of connecting the call to an office phone, the system sends the caller to any phone of the employee's choosing. This could be a mobile phone, a home phone or any other number. Employees have full control over where their callers are directed. They choose the numbers their calls will be forwarded to and the order in which those numbers will ring. From the caller's perspective, the experience is exactly the same as if you had a traditional phone system. Grasshopper includes multiple other important features, such as voicemail, voicemail-to-email, voicemail transcription, on-hold music, a dial-by-name directory, call screening, online faxing and business texting. Each user can host conference calls with up to 10 participants at a time. Grasshopper has a sophisticated mobile app that employees use to make and receive calls on their business lines and send and receive business text messages. This helps keep personal calls and texts separate from business calls and texts. Through the app, users can make and receive calls using an internet connection rather than relying on cell reception. Users also have access to a desktop app, which works similarly to the mobile app. With the desktop app, you can make and receive VoIP calls, send and receive text messages, view voicemails, and review your call history all from your computer. Grasshopper is available in three service plans that differ in the number of phone numbers and extensions you receive. Each plan includes all of the features Grasshopper offers. Here is a breakdown of the three pricing plans: Solo: You will spend $26 per month billed annually or $29 per month if you pay month to month. This plan includes one phone number and three extensions. Partner: This plan costs $44 per month if you pay annually or $49 per month if you pay month to month. This plan includes three phone numbers and six extensions. Small Business: You will pay $80 per month if you opt for annual billing or $89 per month if you pay month to month. This plan includes five phone numbers and unlimited extensions. Additional phone numbers for any of the plans are available for $10 per month.MoreWindstream: Best Business Phone System for Midsize Businesses. WindstreamWindstream can support up to 20,000 users.Users can connect to the system via the WE Connect portal from anywhere outside the office.Windstream does not post pricing on its website. You'll need to contact the company directly for pricing information. Compare Quotes Windstream's Office Suite UC is a cloud-hosted unified communications system that offers businesses of all sizes the tools they need to effectively communicate with those inside and outside of their organization. The Office Suite UC platform is filled with valuable features, such as unlimited calling, auto-attendants, call groups, call history, click-to-call, do not disturb, hot desking, call routing, music on hold, 10-way calling, voicemail, voicemail-to-email and voicemail forwarding. The platform provides a number of collaboration tools as well. Using Office Suite HD Meeting, you can host video conferences with up to 1,000 attendees. The service allows you to share individual applications or your entire desktop and record meetings. Office Suite UC integrates with popular business programs so you get more out of the applications you use. Among the available integrations are those for Salesforce, Google Workspace, Slack, Microsoft 365, Microsoft Dynamics, Microsoft Teams, Amazon Alexa, Google Assistant, HubSpot, 1 CRM, Apptivo and Accelo. With many businesses having employees who work remotely, it has become imperative to use a communication system that supports those needs. Windstream does just that. Using the WE Connect portal, you and your employees can take and make calls from any mobile device, tablet or computer. From the portal, you can also launch video meetings, send faxes, listen to voicemail messages, message colleagues, send business text messages and see the availability of co-workers.  Besides its unified communications and video conferencing services, Windstream's other offerings may appeal to midsize businesses searching for solutions to complex, technical issues. Windstream offers business internet service, hybrid networking, LAN services, managed network security, firewall services, PCI compliance, DDoS mitigation, and it provides retail and business consulting. You will need to contact Windstream directly for a customized price quote. The company has a 30-day free trial and, depending on whether you bundle some services, a rate-lock guarantee for the duration of your contract. Windstream offers a satisfaction guarantee that allows you to cancel service within the first year of your contract without incurring any penalties if you are not satisfied with the service.MoreZoom: Best Business Phone System Within a Video Conferencing Service. ZoomZoom's phone service can be bundled with its popular video conferencing platform.One of the phone-only plans is metered, which can provide savings for businesses that don't make a lot of calls.The cheapest bundled plan is limited to nine users. Compare Quotes Over the past year, the number of businesses using Zoom to ensure their teams stayed connected as remote work became a staple skyrocketed. The ease of use and reliability were seen as huge benefits of the video conferencing solution. That familiarity and comfort with Zoom are why many businesses may find value in Zoom's cloud phone service. The cloud-hosted phone system is available as a stand-alone product, or it can be bundled with Zoom's video conferencing services. Zoom Phone offers many of the valuable calling features and tools that its competitors offer. This includes HD call quality, voicemail transcription, an auto-attendant, call barge, call monitor, whisper mode, call recording and call parking. The real benefit of Zoom Phone is having your phone service and video conferencing on the same platform. Depending on the plan you choose, you can host anywhere from 100 to 300 people at a time on a video call. It includes all the tools you need in a video conferencing service, including active speaker views, gallery views, the ability to mute participants, screen sharing, and options to message individual users and the entire group. For users on the go, Zoom Phone offers both desktop apps for Windows, Mac, and Linux computers, as well as mobile apps for iOS and Android devices. The apps allow you to make and receive calls, attend video meetings, and send and receive chat messages. Zoom offers both phone-only and bundled subscription plans. All of the plans vary based on the included features, tools and services. There are three phone-only plans. U.S. and Canada Metered: This plan costs $120 per user, per year. You also pay a fee for each call, which is about 3 cents per minute in the U.S. U.S. and Canada Unlimited: This plan offers unlimited calling in the U.S. and Canada for $180 per user, per year. Pro Global Select: This option is designed for businesses outside of the U.S. It offers unlimited domestic calling in more the 40 countries for $240 per user, per year. In addition to the phone-only plan, Zoom offers several phone and video conferencing bundled plans. Zoom United Pro: In addition to unlimited calling in the U.S. and Canada, you host video conferences with up to 100 participants. With this plan, which costs $250 per user, per year, you are limited to nine user licenses. Zoom United Business: This plan requires a minimum of 10 licenses. You can host meetings with up to 300 participants and receive recording transcripts. It costs $300 per user, per year. Zoom United Enterprise: This plan requires at least 100 licenses and costs $360 per user, per year. In addition to everything in the United Business plan, you can host meetings with up to 500 users. You can see a complete breakdown of each plan on the Zoom website.Morenet2phone: Best Business Phone System for Growing Businesses. net2phoneThere are five service plans to choose from, which is helpful for businesses with expanding needs.All of the plans include video conferencing for no additional charge.net2phone doesn't offer in-house call center services. Instead, it partners with another provider for businesses that have those needs. Compare Quotes When your business is starting out, you might have only a few employees, and your needs might be basic. However, as your business grows, your needs also expand. Rather than having to switch phone systems at each stage of your business, you want a system that can grow with you, which is what net2phone offers. Businesses can choose from five plans. All of net2phone's plans include unlimited calling and access to Huddle, its video conferencing solution.  Unlike some of its competitors, net2phone offers a virtual-only plan, a great option for businesses that are operating remotely and don't need a traditional phone system. This plan works as an extensive call routing system. Customers and clients call a main business number, and those calls are then routed to an employee's mobile or home phone. The virtual plan also includes ring groups, reporting and analytics, on-hold options and voicemail. In addition, users can make and receive calls from their web browsers without have to buy any additional hardware. This plan costs between $15.99 and $18.99 per user, per month depending on how many employees you have. As your business grows, you can easily switch to more sophisticated plans that have more advanced features and tools. Here is a breakdown of the other plans: Essential Plus: This option, which costs between $19.99 and $22.99 per user, per month, includes everything in the virtual plan, as well as international calling to more than 40 countries, an active directory, a single sign-on option, intercom capabilities and online fax service. Professional Plus: This package, which costs $26.99 to $29.99 per user, per month, includes everything in the Essentials Plus plan, as well as call recording, call storage, skills-based routing, call queues and voicemail transcription. Ultimate Plus: For $29.99 to $32.99 per user, per month, the Ultimate Plus plan comes with integrations with Microsoft Teams, Slack and Zoho, custom API capabilities and a receptionist console. Ultimate CRM: This package, which costs between $31.99 and $34.99 per user, per month, gives you everything in the Ultimate Plus plan, and you get Salesforce integration. net2phone offers SIP trunking and contact center services through Five9. The company offers a number of support options, including the ability to contact representatives by phone and email. Additionally, an extensive knowledgebase on its website offers answers to frequently asked questions, as well as guides on how to use the system.MoreUnified Communications. Today's unified communications systems give employees the freedom to communicate by phone, video and text. The best systems are easy to use, with a wide range of calling, collaboration and mobile features that give users the flexibility to connect with customers in any way they prefer. To help in the search process for system that works for your business, we researched and analyzed more than 75 options. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. Unified Communications. Today's business phone systems offer much more than a way to make and receive phone calls. Many of today's solutions, including some of our best picks, are unified communications systems. Instead of focusing solely on a business's calling needs, unified communications systems support all of the ways employees now communicate with customers, clients and co-workers. This encompasses traditional phone calls, audio conferencing, video conferencing, instant messaging, online faxing and text messaging. Many of these components used to be provided by different vendors. For example, a business might have had one provider for its phone system, another for conference calling and a third for video conferencing. Unified communications systems tie all of that into one platform. These are the main components of a unified communications system: Phone calls: This is a traditional phone service that allows employees to make and receive calls. Most providers offer a local and toll-free number. Conference calling: Unified communications systems include a conference bridge that allows each user to host their own conference calls. The number of people who can be on a call at one time depends on the provider. Some systems support five to 10 people, while others allow for hundreds of people at one time. Video/web conferencing: You and your employees can host video meetings with video conferencing hardware, or through a computer equipped with a camera and microphone. Most of these services allow for screen sharing, which lets everyone in the meeting view documents or presentations. The number of participants who can be on a video call at one time varies by provider. It could be just a handful or as many as 100. Instant messaging: Many unified communications systems have instant messaging. You and your employees can send messages back and forth to ask questions and collaborate on projects. Text messaging: Since texting has become so popular, some solutions allow you to send text messages from your business line. This allows you and your employees to send text messages to customers without them seeing your personal numbers. Faxing: These systems allow you to send online faxes rather than using a dedicated fax machine. You can send a fax to a recipient's email or fax machine from the platform. Having all of these tools on one platform can make communication much easier for employees, making them more productive in turn. Cloud-hosted systems have really driven the expansion of unified communications systems. Instead of paying tens of thousands of dollars for an on-premises system that houses all of these features, you can get all of this through a cloud-hosted service for a low monthly, per-user fee. How to Choose a Business Phone System. There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all of the functions and features your business needs. Can it support the number of employees who need the service? Does it have all of the features your business relies on or would benefit from? While some businesses only want standard calling features like caller ID and voicemail, others want added functions like ring groups, automated attendants and on-hold music. Also consider any other communication tools your business needs. Are you strictly looking for a system that allows you to talk over the phone, or are you in the market for more of a unified communications system that adds functions like video conferencing and instant messaging? Your answer to this question will guide you in your search for a new business phone system. Another factor to consider is a business phone system's reliability. A phone system is of no use if it isn't up and running when you need it. This is especially important for a cloud-hosted solution. Ask each provider what its annual uptime percentage is. If it isn't 99.999%, find out what the company is doing to correct the issues. Also ask about its service-level agreements and if it has any uptime-related clauses. Many business phone system providers will reimburse customers if the system doesn't hit a certain uptime percentage. If cloud-hosted systems aren't a good fit for your business, you need a phone provider that offers on-premises systems. With an on-premises system, instead of the PBX being hosted in the cloud, your business houses all the equipment. These systems have more upfront costs, but not many of the ongoing monthly fees that cloud-based systems do. Very small businesses may want to consider whether they need a true phone system with on-site desk phones. Businesses that can get by with mobile phones may want to look into a virtual phone system. These systems connect a main business number to employees' mobile phones. When someone calls the main business number, they are greeted by an automated attendant that can transfer them to different employees or departments. The call is then transferred to the appropriate employee's mobile phone instead of a traditional office phone. Virtual systems are well suited for very small businesses, businesses with a large remote workforce and solopreneurs. Finally, what type of customer support does the company offer? If you don't have a full-time IT manager or staff that can handle issues, you want a business phone system provider that will be available to answer questions when you have them, preferably through multiple channels and online resources. Types of Business Phone Systems. Businesses in need of a multiline phone system have several options. The choices vary based on where equipment is housed, how connections are made and the cost structure, among other things. [Get more details on four-line phone systems.] The equipment that provides the functionality to make and receive calls is a private branch exchange. PBX technology, whether it is housed on-site at a business or in the cloud, is what gives businesses all of the features and tools unified communications systems offer, like automated attendants, call queues, and ring groups. Landline. Landline phone systems use traditional phone system connections and wiring provided by local and regional phone companies. These systems require onsite PBX equipment that your in-house IT team maintains and upgrades. These systems require a large upfront capital expenditure for all of the PBX equipment. Landline systems are falling by the wayside, as more and more phone system providers are no longer making equipment to support this type of business phone system. VoIP. Instead of using traditional copper wiring connections like landline systems do, Voice over Internet Protocol (VoIP) systems rely on internet connections to facilitate calls. This allows you to run your phone system from the same internet connection your company uses to go online. There are two different types of VoIP systems: Cloud-hosted VoIP: Cloud-hosted systems house their PBX equipment in the cloud. This means that the phone system provider is responsible for maintaining and upgrading it. To use a cloud-hosted system, all you have to do is plug your business's configured IP phones into your local area network. These systems don't typically have any upfront costs. Instead, businesses pay a monthly per-user fee. Costs usually range from $15 to $60 per user, per month. On-premises VoIP: These systems are similar to landline systems in that the PBX equipment is housed inside your business. You are required to handle all of the maintenance. The difference is that these systems still facilitate calls via internet connection rather than landline. This gives your business more control over how the phone system operates and allows you to install any security measures you want. On-premises VoIP systems require large upfront capital investment, as well as smaller monthly fees to cover the required connections for making and receiving calls. Virtual Phone System. Another option businesses have is a virtual phone system. These systems don't require any equipment, not even phones. A virtual system works as an extensive call-forwarding tree. You set these systems up so that all of the calls to your main business number are automatically routed to your employees' mobile phones. You have total control over where calls are routed to and in what order. These systems only charge monthly fees. Key Features of Business Phone Systems. Today's business phone systems offer dozens of valuable features for small businesses. This is perhaps the greatest benefit of cloud-hosted systems: They have opened the door for small businesses to access a multitude of features without spending a ton of money. Previously, only larger businesses could afford feature-rich systems because of the capital required to install the necessary equipment.   Small businesses may benefit from these features, among others: Unlimited calling: Many of today's cloud-hosted VoIP phone systems include unlimited domestic calling for no additional charge. This gives you a fixed cost for the monthly service that doesn't fluctuate based on how many calls your business makes and receives. Automated attendants: An auto-attendant answers calls made to your business and routes calls to the proper employees or departments. Ring groups: This feature allows you to group employees so that, if someone calls needing someone in that group, e.g., customer service, all of the employees' phones will ring. You can choose for phones to ring in a specific order or all at the same time. Voicemail: In addition to traditional voicemail service, many business phone systems offer voicemail-to-email functionality. This feature sends audio recordings or transcriptions of voicemails to the person's email inbox, so they can read or listen to their messages even if they are away from the office. Call recording: This gives phone systems users the ability to record their calls. Calls are then stored in the cloud or on their computers for playback later. Other valuable features many business phone systems offer include extension dialing, call forwarding, call queues, and integrations with services like Microsoft Office and Google Workspace. These systems also offer features that can boost a business's collaboration abilities, such as video conferencing, instant messaging, presence indicators and online meetings.  Business Phone System FAQs. What kinds of businesses benefit most from a good phone system? All businesses can benefit from a good system. That doesn't mean, however, that all businesses benefit from the same type of phone system. Communicating with your customers and clients in a professional manner is critical for businesses today. That's why relying strictly on mobile devices can cause problems for businesses. You want to make a great impression on your customers. A greeting from an automated attendant is a great first step; it shows that your business is a legitimate operation. That's why businesses that don't need a traditional office phone system should consider investing in a virtual phone system. These systems allow businesses to present that professional image while still relying on their mobile devices as their main communication tools. Virtual systems include automated attendants and a host of other valuable features. In addition, when you make outbound calls, your business number, not your mobile number, is displayed to the person you are calling. For larger businesses, business phone systems not only allow you to present a professional image to your customers, but also give your employees all of the communication tools they need to do their jobs. Access to mobile apps, which allow them to take their business lines with them wherever they go, and video conferencing services ensure your staff can connect with anyone, regardless of where they are and how they want to communicate. What is unified communications? Unified communications is the ability to access all of your communication tools from one platform. Many of today's business phone systems are unified communications systems. While these systems still offer traditional phone service, they include other communication tools that professionals now rely on. The additional features in unified communications services include audio conferencing, video and web conferencing, instant messaging, and text messaging. Previously, in order to have all of these communication tools, organizations had to use a different service provider for each tool. Unified communications streamlines the process by allowing you to access all of these features from the same provider. This not only boosts production among employees, but it can also be a significant cost-saver for businesses. What is the best business phone system? Since every business is different, it is hard to say that one business phone system can fulfill everyone's needs. That's why our recommendations for the best business phone systems are based on different use cases, like best for small businesses, best for remote employees and best for call centers. For each use case, we examined the functions and tools that different business types need from a phone system. We then compared and contrasted the various phone system providers based on those criteria. You can read specifics on each selection in our in-depth reviews, and you can see more details on how we selected them below in our Methodology section. When is the best time to invest in a good phone system for your business? In today's highly competitive market, there isn't a bad time to invest in a business phone system. There are so many providers that are seeking customers that they are always offering a discount or incentive to sign up. This could be a few months of free service, free phones or discounted rates. That being said, we have noticed a lot of providers seem to ramp up their incentives near the end of each quarter. As they close their books on the quarter, most providers want the best numbers possible, so they look for anything they can do to add some more clients before the month flips over. You might want to consider that timing before you start talking to providers. What is the difference between a business phone service and a business phone system? There aren't many differences between a business phone service and a business phone system. Both provide you with all the tools you need to effectively communicate with those inside and outside of your office.  When you are evaluating which one is best for your business, you want to look at how well the system runs. Is the phone service reliable? This is especially important for cloud-hosted PBX systems. Traditionally, business phone services were all based on landlines. Reliability was rock-solid because everything was hardwired, and you weren't dealing with the internet. Today, as cloud-hosted PBX business phone systems become increasingly popular, finding a business phone service that offers the same reliability as a landline system has become crucial.   One of the key factors to determine reliability is uptime statistics. Uptime is how often a cloud-based phone system is up and running. One of the most important elements of a business phone system is that you can pick up the phone and make a call whenever you need to and that whenever someone is calling you, they can get through. The best business phone services and systems have uptimes of 99.999%. This means that service is down for a handful of minutes each year. Some business phone service providers go as far as to guarantee their uptime – if it ever falls below a certain threshold, they will reimburse you. What are the main differences between phone systems for small businesses and phone systems for large businesses? What makes today's cloud-hosted unified communication systems so appealing to small businesses is that they provide the same functionality as systems that large businesses use. Before the advent of VoIP and cloud-hosted solutions, large businesses were typically the only ones that could afford the expensive onsite equipment for a robust phone system with features like automated attendants, extension dialing and call queues. VoIP, specifically cloud-hosted VoIP phone systems, have leveled the playing field. There is no longer an expensive point of entry required, so small businesses can easily implement these systems in the same way large businesses can. One difference might be the service tiers small and large businesses choose. While small businesses might choose a lower-tiered plan that doesn't offer every feature under the sun, larger businesses may be able to afford the more expensive plans that give them access to everything the phone system provider offers. How much does a phone system cost for small businesses? The cost and the pricing structure of a small business phone system are determined by where the system will be hosted. If it is hosted in the cloud, all you have to worry about are ongoing monthly fees for each user. Prices are typically $10 to $60 a month per user, depending on how many features and tools you want. If you want to host your business phone systems on-premises (inside your physical business location), you need to plan for one-time upfront costs. For all of the equipment and installation, you can expect to pay several thousand dollars. In addition, there will likely be recurring monthly payments for your actual calling services.  How do you set up a small business phone system? A huge benefit of today's business phone systems is how easy they are to set up. VoIP systems are completely managed from an online portal. Administrators can log in to the portal to assign business phone numbers and extensions, add new users, delete users, and turn features on or off for individual users. You can access this portal from anywhere with an internet connection. Who benefits most from VoIP office systems? Employees are the ones who can benefit most from a VoIP business phone system. These systems provide employees with tools to facilitate all of their communication and collaboration needs. Voicemail-to-email, call recording, instant messaging and call forwarding are some of the valuable tools employees can access. Additionally, VoIP systems allow tons of mobility. Many offer their own mobile apps that give workers the freedom to make and answer calls to and from their business lines via their mobile devices. This helps ensure they never miss an important call. Small business owners also are huge beneficiaries of VoIP office systems. These systems give small businesses access to features and tools that were previously only affordable for larger organizations. The ability to install these systems for a relatively low price is a huge advantage for small businesses. Can you use a VoIP phone as a regular phone? Technically, there are IP phones and analog phones. Most of today's VoIP phone systems use IP phones. These phones plug directly into your internet router and are essentially ready to start making and receiving calls at once. In order to use an analog phone with many of today's VoIP systems, you need a special adapter that allows these phones to connect to your network. Previous Best Picks. At Business News Daily, we are dedicated to finding the best products and services for small businesses. We know that your time is limited, and we invest hours into research and testing so you feel confident about our recommendations.  Each year we update our best picks and use cases. We investigate changes and new companies in the industry, and we scrutinize new and existing products and services. Our process also involves revisiting companies we previously selected as best picks to evaluate whether they still are the best in their category.  In addition to our business phone system recommendations this year, we have reviews of companies we previously selected as best picks: Mitel: Best for Call Centers Community Expert Insight. As part of our research, we reached out to unified communications system users to learn which systems they find most valuable and what they like about them. The added features, especially those that allow users to stay connected while working from anywhere, is what attracted Trevor Rappleye, CEO of CorporateFilming.net, to Ooma Office. "What is most important to us when choosing a phone system (especially during COVID) is, how simple can it be to transfer calls to their cell phone?" Rappleye said. He said the ability to customize their ring tones and hold music were other appealing aspects of Ooma. "If you call our number, Ooma has allowed us to add a fun touch to what we do." Mark Kay, business expert and content manager at GearTec, said price and reliability were the key criteria his company used when choosing a business phone system. This is why they also chose Ooma Office. "It's a VoIP phone system that is very cost-effective and gives you unlimited lines," Kay said of Ooma. "Ooma also allows you to use the office desk phone at home or use a mobile app to make and receive calls." Grant Aldrich, founder and CEO of OnlineDegree.com, said Nextiva offers the perfect entry-level business phone system. He pointed to the affordable price and the ease of routing calls from a business line to a home or mobile phone are why he likes Nextiva's service so much. "With a small home office, this means that if I am spending time watching the kids, I can route incoming calls which I don't have time for to voicemail, or this [call] which I don't want to miss can be set into a three-minute holding pattern," Aldrich said. "This is the perfect amount of time I need to get my kids set up with a 30-minute task, and then I can get to the important call I don't want to miss." Methodology. To help you find the right business phone system, we researched and analyzed dozens of options. Here is a roundup of our 2020 best picks for business phone systems and an explanation of how we chose them. . Locating the Best Services. To determine the best business phone systems, we started by listing all of the vendors that have good reputations online (i.e., services that other websites have favorably and consistently reviewed). Next, we interviewed small business owners to learn which systems they use and like. If they named a new system not on our list, we added that company to our preliminary list. Overall, we considered nearly 80 different phone system providers. (See our full list of business phone systems and their websites below). Choosing the Best Services. We settled on these 23 phone systems to consider as best picks: 8x8, AT&T, Avaya, Cisco, Comcast, Dialpad, Digium, ESI, eVoice, FluentStream, FreedomVoice, Grasshopper, Intermedia, Jive, Mitel, Nextiva, OnSIP, Ooma Office, Phone.com, RingByName, RingCentral and Vonage. Researching Each Service. Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department, posing as business owners, to gauge the support each provider offers. Finally, we considered the pricing that was viewable on these services' websites or what they quoted to us in our customer service calls. We analyzed each system based on its deployment options, level of service, reliability, customer service, calling features, collaboration tools, mobility options, cost, and Better Business Bureau accreditation, ratings and complaints. Chad BrooksBusiness News Daily StaffChad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and business.com for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post, CNBC.com, FoxBusiness.com, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.Services. Image Credit: Prostock-Studio / Getty ImagesBack to TopBack to Top
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Result 29
Title1-16 of 622 results for "voip business phone system" - Amazon ...
Urlhttps://www.amazon.com/voip-business-phone-system/s?k=voip+business+phone+system
Description1-16 of 622 results for "voip business phone system" · OBi2182 WiFi VOIP Phone with Power Adapter - 12-Line Cloud-Managed Gigabit Google Voice Phone with ...
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Result 30
TitleVoIP Phone System for Small Businesses - GoToConnect
Urlhttps://www.goto.com/ucaas/solutions/small-business-phone-system
DescriptionServe more callers and more customers with GoToConnect's flexible, affordable VoIP phone system for small businesses
Date
Organic Position30
H1Grow your small business with a VoIP phone system
H2Meet some of the companies using GoToConnect
Running a small business is no easy feat
Get the flexible virtual phone system designed for small businesses
GoToConnect also includes:
Small businesses choose GoToConnect because it's:
With GoToConnect:
What small business are saying about GoToConnect
Customer success stories
Frequently asked questions
See how smoothly your small business can run with GoToConnect's virtual phone system
H3You're ready to take the next step
You need a flexible plan
You need it to be easy
Easy to use
Flexible
Support & analytics
Secure
2021 Shortlist Award for Telephony & Call Center Software
Leader in G2’s Spring 2021 Grid Report for VoIP Providers
2020 Top Rated Award in VoIP Providers
Customer success stories
H2WithAnchorsMeet some of the companies using GoToConnect
Running a small business is no easy feat
Get the flexible virtual phone system designed for small businesses
GoToConnect also includes:
Small businesses choose GoToConnect because it's:
With GoToConnect:
What small business are saying about GoToConnect
Customer success stories
Frequently asked questions
See how smoothly your small business can run with GoToConnect's virtual phone system
BodyGrow your small business with a VoIP phone system Serve more callers and more customers with GoToConnect's flexible, affordable small business phone system. Try it free for 14 days. No commitment, no credit card required. Try Free Buy Now Meet some of the companies using GoToConnect. Running a small business is no easy feat. When customers call, they expect a professional voice on the other end of the line. But it’s a challenge to find a phone system that doesn't make you sign a contract for 2–3 years upfront, or purchase expensive hardware to support it. You're ready to take the next step. You want to upgrade from hardware or a lower-level cloud phone system but aren't sure which features your business needs. You need a flexible plan. Because you're in the early stages of growth, you need the freedom to adjust plans quickly as business scales up. You need it to be easy. Your new system has to be easy to use so you and your team can jump right into serving customers and callers. Get the flexible virtual phone system designed for small businesses. GoToConnect's VoIP phone system is easy to use and highly professional, so you can serve your customers and callers better, and help your business grow. Your team can use GoToConnect from any device, anywhere, so you can put on a united front for callers and serve them well, no matter where your teams are working. GoToConnect is more than just a small business phone service: it's an entire customer experience platform. From virtual receptionists and virtual voicemail to phone and video conferencing, and beyond, GoToConnect provides everything your team needs to do their best work and serve your callers professionally. GoToConnect also includes:. Unlimited business phone numbers and extensions Unlimited toll-free, local and vanity numbers Number porting and automatic transfers Voicemail to email, text, or transcript (virtual voicemail) Customizable auto-attendants (virtual receptionists) Automatic call forwarding, call routing, and call queueing And so much more Explore all GoToConnect features Small businesses choose GoToConnect because it's: . Easy to use. Simple to install and intuitive to get started with, you can get GoToConnect up and running in less than a day. Flexible. With flexible plans and per-user pricing, you can easily scale your virtual phone system from month to month as you grow. Support & analytics. Includes real-time analytics, inbound and outbound call monitoring, and agent effectiveness reporting. Secure. All cloud phone features come with the highest levels of encryption for maximum safety and privacy. With GoToConnect:. You save hardware costs Place and receive calls over your internet connection (VoIP), landline, or mobile network. Your team can use any device – including their personal computers – to serve callers. You don't have to change your tools From CRMs such as Salesforce Lightning and Zoho, to tools like Zapier, Clio, and Slack – GoToConnect integrates with the systems you’re already using. Continue your workflows, uninterrupted, from the day you sign up. Stay connected on the go Never miss another call with GoToConnect on your mobile device. Our iOS and Android apps offer HD audio, texting and more – without draining your battery. No matter your preference, GoToConnect gives you the tools to stay connected. You can run your business from anywhere Serve customers and callers no matter where you and your team are working. Just access your GoToConnect portal from your desktop computer, web app, or mobile app to jump into work and keep your business running smoothly. What small business are saying about GoToConnect. 2021 Shortlist Award for Telephony & Call Center Software. We live in LA, there might be an earthquake tomorrow. We needed a system that could work from anywhere. That’s what GoToConnect brought to Para Los Niños. Geovanni Rivas Head of IT, Technology and Communications, Para Los Niños Leader in G2’s Spring 2021 Grid Report for VoIP Providers. Once they discovered the enhanced functionality of a software-based phone, they reported they won’t need a traditional, hardware-based phone – they’re sticking with GoToConnect. Felix Windt Assistant Director, Network Services, IT and Consulting, Dartmouth College 2020 Top Rated Award in VoIP Providers. Their excellent USA-based tech support helped get me up and running in no time flat. Their service in both areas (support and actual uptime) has never let us down. Michael W. President Small business (10-50 employees) Customer success stories. Customer success stories. Vallejo City Unified School District "The teachers call students on the GoToConnect app on their phone or browser from anywhere they are. There’s a lot of flexibility in that they aren’t tied to only using their desk phone." EMS Copiers "GoToConnect has given us a future-proof phone system that can grow as our business grows. The system is perfect for working from home, enabling our people to make and receive calls from anywhere, at no extra cost." Read More Customer Success Stories Frequently asked questions. Show All Hide All What is a VoIP phone system? VoIP stands for Voice over Internet Protocol, which is the long way of saying “web calls.” VoIP technology transmits your voice as digital data online, while regular phones use analog signals along the Public Switched Telephone Network (PSTN). Outside of how it’s transmitted, VoIP does everything a regular phone line can, as well as a lot more, as it's not restricted by hardware like a traditional phone system. How much does a VoIP phone system cost? Not as much as you'd think! GoToConnect offers everything you’ll need for business VoIP for one low, monthly per-seat price. Custom pricing available for large numbers of users. Learn more How long does a small business phone system last? That depends on what type of phone system you have: If you’re using a traditional, on-prem phone system, one you maintain in office using onsite PBX, than the average lifespan of a phone system is between five to seven years. But a cloud-based (VoIP) phone system can be used forever. There's no hardware that needs fixing or maintaining. The system’s equipment and software are managed and maintained by the VoIP phone system provider, not you! That means you always have the latest technology, features, and applications – and you can rely on it for decades to come. Didn't find what you were looking for? Click Here to Connect With Us See how smoothly your small business can run with GoToConnect's virtual phone system. Try it free for 14 days. No minimum commitment, no credit card required. Try Free Buy Now
Topics
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  • Tf
  • Position
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  • 28
  • 30
  • system
  • 25
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  • gotoconnect
  • 22
  • 30
  • phone system
  • 18
  • 30
  • business
  • 18
  • 30
  • voip
  • 13
  • 30
  • call
  • 11
  • 30
  • small business
  • 10
  • 30
  • small
  • 10
  • 30
  • customer
  • 9
  • 30
  • caller
  • 7
  • 30
  • virtual
  • 7
  • 30
  • voip phone system
  • 6
  • 30
  • voip phone
  • 6
  • 30
  • serve
  • 6
  • 30
  • hardware
  • 6
  • 30
  • team
  • 6
  • 30
  • grow
  • 5
  • 30
  • flexible
  • 5
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  • 5
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  • easy
  • 5
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  • business phone
  • 4
  • 30
  • traditional
  • 4
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  • 4
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  • feature
  • 4
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  • 4
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  • 3
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  • 3
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  • 3
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  • 3
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  • 3
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  • 3
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  • 3
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  • 3
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  • 3
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Result 31
TitleSmall Business Phone System to Make Your Life Easier | Weave
Urlhttps://www.getweave.com/small-business-phone-system/
DescriptionAre you thinking of upgrading your phone system? Weave's small business phone system can help take your customer communication to a new level. Find out why..
Date
Organic Position31
H1Small Business Phone System
H2Here’s What You’ll Love About Weave’s Small Business Phones
What you Should Expect From Your Office Phone
Weave has developed a cloud phone system that unifies business communications
Frequently Asked Questions
H3Enhance Your Business Communication with Weave’s Intelligent Phone System for Small Businesses
Communicate From Your Business Phone Line No Matter Where You Are
See Information About Your Customers Without Looking Them Up
Contact Customers When You’re Out of the Office
After-Hours Calling Tree
Receive Emergency Calls via Email or Text After Hours
See All Your Voicemails in a List
Up to 10 Phone Numbers Ported Over at No Additional Cost
Improve Customer Service with Recorded Calls
Enhanced Customer Experience with Hold Music
Save Money on Costs While Generating More Business
Unlimited Long-distance Calling
Unlimited Rollover Lines
Call Tracking
On Hold Music and Marketing Messages
Emergency Contact System
Voicemail List
Presence
Customized Directory
In-office Paging
WeavePop Notifications
Connection to Electronic Health Records
H2WithAnchorsHere’s What You’ll Love About Weave’s Small Business Phones
What you Should Expect From Your Office Phone
Weave has developed a cloud phone system that unifies business communications
Frequently Asked Questions
BodySmall Business Phone SystemFinally, a small business phone system designed to help you find ways to impress your customers at every touch point.See how it workssmall-business-phone-system:first.sub_titleEnhance Your Business Communication with Weave’s Intelligent Phone System for Small Businesses. When it comes to running a business, using old-fashioned phones won’t cut it.Your business relies on talking to customers, scheduling appointments, and collecting payments.Let Weave’s small business phone system help you create a memorable first impression.wsmall-business-phone-system:second.sub_titleCommunicate From Your Business Phone Line No Matter Where You Are. Weave’s VOIP phone system has an integrated smartphone app that allows you to keep all of your business communication flowing through your business phone lines, even if you are working from your smartphone.Let Weave help you simplify your business communication!In the car? At home? Out of the office? Now you can communicate with customers from your office phone line no matter where you are, thanks to cloud phone capabilities!TestimonialsWith the ability to do much more on one unified platform, more small businesses and healthcare practices are switching to Weave. Josh Twiss. Iron Horse Pediatric Dentistry“This makes it so smooth and easy for the parents who are always on the go and have multiple appointment times. They can check their appointment times and change appointments quickly, which they almost never do if they have to make a phone call. This gets people to communicate with us.”Todd Snyder. DoctorThe fact that I can instantly text every one of my patients and get them to come in for an appointment, or set up a new appointment, or let them know of a change – it’s amazing! Even just using the birthday reminders to contact them with a nice message makes a big difference.See Weave in action.Discover how the Weave platform can help you grow your business like never before.Here’s What You’ll Love About Weave’s Small Business Phones. See Information About Your Customers Without Looking Them Up. Want to give your staff the tools to have extremely meaningful conversations with your customers every time? With Weave, when a customer calls in, a convenient pop-up shows on your desktop immediately. You will see information like the customer’s name, if they owe a balance, their birthday, notes on their account and more! This makes having a meaningful conversation simple! Contact Customers When You’re Out of the Office. Looking for a convenient way to contact customers in an emergency situation, or after hours? Our mobile app lets you contact your customers from anywhere using your office phone number. It is even amazingly user-friendly! If you need to contact a customer when you’re out of the office, you can text or call them from your smartphone using features like the Weave mobile app and they will receive the communication from your business number. Communication from a recognized and trusted number helps make business communication more successful. After-Hours Calling Tree. Gain customer trust by avoiding the dreaded “busy” signal. With the auto attendant capabilities offered by Weave, it doesn’t matter how many phone lines are being used, incoming calls will always be transferred to another line that’s open for an Interactive Voice Response experience at the very least. Customers will also love missed call texting that allows them to open up a texting dialogue if their call goes to voicemail. Schedule Demo Receive Emergency Calls via Email or Text After Hours. Don’t want an emergency call sent directly to a phone line? Send it to a designated office line, and then the voicemail audio file will be emailed or texted to a number or email address of your choice. This is a great option for business owners and managers who don’t want customers to contact them directly on their cell phones. See All Your Voicemails in a List. Just like on your smartphone, you can see a visual list of all your voicemails for quick access. You’ll also easily see which customer or number left the voicemail. This makes finding past messages and monitoring call quality simple! Up to 10 Phone Numbers Ported Over at No Additional Cost. Because our phone service is digital, it makes it a lot easier and a lot less expensive to add more numbers. Initial cost covers up to ten numbers, and any additional numbers can be added for a minimal cost. Weave customers love the ability to add call tracking numbers to measure where their new business is coming from. Improve Customer Service with Recorded Calls. Consistent, high-quality communication with customers is a must for small businesses. Conveniently record and access your calls to make sure that your customers are impressed, and that they are getting the right message. Having a digital solution allows you to keep track of all kinds of useful information associated with a phone call, from call history to how many calls you’ve missed and what numbers. Businesses all over the country are gaining more customers by improving their phone skills. Call recording makes phone training easy! Enhanced Customer Experience with Hold Music. A little music is much better than letting people just hang on in complete silence. And it doesn’t have to be music. It could be your amateur comedy routine or any advertising or marketing you want to do. Weave allows you to easily customize your hold experience to make it as valuable as possible! Save Money on Costs While Generating More Business. Because Weave’s digital phone system replaces your current (and most likely analog) phone system, you can also utilize two-way texting right from your business line. Weave customers love that they get exceptional phone service, two-way texting, and much more, all for one low monthly cost. What you Should Expect From Your Office Phone. A reliable, easy to use phone service is vital in today’s business world. Although many businesses use communications features like phone calls, texting, online chatting, emailing, postal services, and social media on a regular basis, they often neglect to find a system that connects all of these styles of communication. Small businesses that adopt a unified system like Weave, simplify their communication while enjoying the benefits of multiple communication channels. Many small businesses are interested in evolving and implementing the type of phone system that would allow them to unify communications. Business owners want to equip their businesses with the right technology for a cloud phone system, but they don’t know exactly what they should be looking for. Weave has developed a cloud phone system that unifies business communications. The combination of sleek phones, integrative software, and VOIP (voice over internet protocol) telephony allows small businesses to revolutionize the way they communicate, and create a better customer communication experience. Weave supplies businesses with new phones upon installation so that you can be sure to have the best quality available. Our software seamlessly brings together your customer management system, your new phones, and all your business’s other forms of communication. Exceptional communication made simple! Here’s a detailed list of the features to look for in a business phone system for your small business and how Weave’s phone system provides those features: Unlimited Long-distance Calling. Modern business phone systems should utilize VOIP telephony. One of the major perks of relying on the internet instead of landlines is that businesses can make unlimited local and long-distance phone calls. This saves time and money for small businesses, especially those businesses whose clients live in other area codes. Because Weave’s phone system is a VOIP phone system, it offers this amazing benefit to small businesses. Once businesses install our system, they only need to pay a flat rate for all local and long-distance calls. Not having to worry about call volume and long-distance rates gives small businesses permission to focus on service instead of expenses. Businesses love the peace of mind that this brings! Unlimited Rollover Lines. Rollover lines are lines that receive phone calls when another line is busy. Basically, their purpose is to help customers avoid the busy signal. Many small businesses subject their clients to busy signals because they have yet to switch from analog to digital telephony. It goes without saying that avoiding the busy signal creates a better customer experience! Weave’s phone system utilizes rollover lines to make calls to a business as quick and comfortable as possible. An important part of rollover lines is interactive voice response (IVR), which is a technology that interacts with the human voice by taking input, processing it, and returning a result. Our business phone system uses this technology to get patients to the right employee while ensuring they aren’t trapped in a call queue or endless automated menus. Call Tracking. Analog phones provide a call log, which usually entails a name, number, and call time. In today’s data-driven business world, these traditional phone call logs don’t supply businesses with nearly enough information. Businesses today need to be able to record calls and compile complex statistics that can be dissected and analyzed in order to find opportunities for growth and improvement. By giving a small office the tools to record calls, Weave’s phone system allows business owners to sit down and work with their employees to develop better customer service habits. This same system creates detailed reports of call productivity, including numbers like calls placed, calls answered, and calls missed. Regular review of these reports can provide insight into how businesses need to change their routines and policies to meet customer demands. On Hold Music and Marketing Messages. Businesses that use traditional phone options often don’t have anything other than the beeping of a busy signal or conventional elevator music to play for their customers when no office staff can accept a call. VOIP phone systems offer businesses option to handpick music or record a marketing message for customers on hold. These customizable options make for a more pleasant customer experience. Weave’s business phone system incorporates these options into your business’s on hold music. Our system does everything in its power to get patients to the employee they need, but we also recognize that sometimes waiting is unavoidable. Your patients might as well listen to some good music as they wait. Emergency Contact System. from running around the clock. The problem is that, especially in the healthcare field, customers need service at all hours of the day. Health emergencies requires practitioners to field phone calls even at the most inopportune moments, and an effective phone system should enable doctors to deal with these emergency calls. Weave’s emergency system is organized and user-friendly. It converts business phone messages to audio files that can be sent directly to employees by email. In turn, employees can respond by phone or text, giving them multiple options to answer the call of duty in a quick and respectful way. Voicemail List. Traditional phones frequently keep only audio recordings of voice mail. Digital phone systems record audio and also convert those audio files to text in the same way smart phones do. This conversion allows employees to scroll through messages without having to listen to them. Weave’s business phone system uses this technology to save the office staff time. Going through voicemail by listening to it can be distracting in small offices. Visual lists of voicemails are easily monitored and reviewed from behind a computer, thus avoiding major disruption. Presence. Presence is a term that describes the ability to see the names associated with each hold line through an interface. Of course, analog phones don’t provide this option. Businesses big and small need this technology in order for their employees to identify transfers and prioritize their business phone conversations. By providing a presence option, Weave’s system empowers small businesses to work more efficiently. A small office can choose which conversations to have first and doctors can pick up the right transfer call every time. Customized Directory. In a similar way, digital phone systems allow businesses to customize their directory. These directories come across much more naturally than analog systems that rely on automated attendants. Customers prefer the option to respond to IVR by voice or keypad. Our software provides small businesses with the ability to customize their directories. Not only does this customization feel more natural to patients, it also increases efficiency and sometimes even answers patient concerns before they speak to an actual employee. These directories are both easy to set up and easy for customers to navigate. See A Demo In-office Paging. For offices with analog phones, getting ahold of a coworker can sometimes be a pain. If their line is busy, staff often have to walk back to another office to speak with a doctor or nurse. Paging, along with team chat, are aspects of digital phone systems that make office life easier. Small businesses improve their in-office communication with the paging feature of Weave’s business phone system. They cut down on their laps to the back of the office and are able to stay at their workstation. This convenience helps both customer service and productivity. WeavePop Notifications. WeavePop notifications are strictly a digital feature. Analog phones have nothing comparable to assist office staff with a given phone call. These pop-ups include prompts to remind customers about upcoming appointments, to schedule future appointments, and to pay bills over the phone. Weave’s business phone system uses pop-up notifications to change the way your small business handles phone calls. Office staff and practitioners no longer have to scramble to remember everything a specific patient needs to take care of. The notifications take employees through a step by step process to ensure that all appointments are properly scheduled and all bills are paid on time. Connection to Electronic Health Records. In the healthcare industry, there has been a massive shift from reliance on paper and manila folders to digital health histories. Electronic health records are now the gold standard for any healthcare practice, from huge insurance companies to major hospitals to local dental practices. It’s essential that any healthcare practice utilize these electronic health records. Weave’s business phone system makes these electronic health records easily accessed, while maintaining the appropriate security and ensuring that your clients’ have their privacy rights reserved. In fact, when patients call a practice, their health histories are made readily available to both office employees and doctors. This convenience cuts down on time spent searching through file cabinets and allows practices to focus on their patients’ immediate concerns. Frequently Asked Questions. 1. Are there additional fees for number of calls or long distance? We don’t have any additional fees (or hidden charges) for any amount of calls or call time. You can use the phones to your heart’s delight. Because we’re digital, there’s no long distance fees. You have a patient cross country who you need to call ten times a day? Call away. 2. I already have a phone system. Why should I switch? Weave is more than a phone system. Weave combines features like a business phone service, 2-way texting, fax, reviews and so much more. And just 1 bill for all of it. 3. How does the installation work? Our customers say installation is a breeze. We do the software install, we’ll ship you the phones, and make sure your number is ported over. We have a dedicated support team to make sure everything goes smoothly without a minute of downtime! 4. Do I have to sign a contract? We are confident that you and your staff will love that Weave doesn’t have contracts. We’ve taken all the risk from you and put it on our shoulders.
Topics
  • Topic
  • Tf
  • Position
  • phone
  • 80
  • 31
  • business
  • 78
  • 31
  • weave
  • 48
  • 31
  • call
  • 47
  • 31
  • system
  • 40
  • 31
  • customer
  • 38
  • 31
  • phone system
  • 34
  • 31
  • business phone
  • 25
  • 31
  • small
  • 25
  • 31
  • office
  • 22
  • 31
  • small business
  • 21
  • 31
  • communication
  • 16
  • 31
  • line
  • 16
  • 31
  • number
  • 15
  • 31
  • service
  • 14
  • 31
  • digital
  • 11
  • 31
  • time
  • 11
  • 31
  • business phone system
  • 10
  • 31
  • patient
  • 10
  • 31
  • employee
  • 10
  • 31
  • phone call
  • 9
  • 31
  • appointment
  • 9
  • 31
  • option
  • 9
  • 31
  • record
  • 9
  • 31
  • emergency
  • 8
  • 31
  • voicemail
  • 8
  • 31
  • music
  • 8
  • 31
  • make
  • 7
  • 31
  • contact
  • 7
  • 31
  • message
  • 7
  • 31
  • staff
  • 7
  • 31
  • feature
  • 7
  • 31
  • busy
  • 7
  • 31
  • analog
  • 7
  • 31
  • health
  • 7
  • 31
  • texting
  • 6
  • 31
  • phone service
  • 6
  • 31
  • long distance
  • 6
  • 31
  • weave business
  • 5
  • 31
  • experience weave
  • 5
  • 31
  • digital phone
  • 5
  • 31
  • business communication
  • 5
  • 31
  • phone line
  • 5
  • 31
  • customer office
  • 5
  • 31
  • busy signal
  • 5
  • 31
  • analog phone
  • 5
  • 31
  • small business phone
  • 4
  • 31
  • digital phone system
  • 4
  • 31
  • weave phone
  • 4
  • 31
  • electronic health record
  • 4
  • 31
  • voip phone
  • 4
  • 31
  • option business
  • 4
  • 31
  • hold music
  • 4
  • 31
  • contact customer
  • 4
  • 31
  • customer service
  • 4
  • 31
  • rollover line
  • 4
  • 31
  • office staff
  • 4
  • 31
  • electronic health
  • 4
  • 31
  • health record
  • 4
  • 31
  • voip phone system
  • 3
  • 31
  • contact customer office
  • 3
  • 31
  • office phone
  • 3
  • 31
  • cloud phone
  • 3
  • 31
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  • 3
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  • weave customer
  • 3
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  • 31
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  • 31
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  • 3
  • 31
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  • 3
  • 31
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  • 3
  • 31
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  • 3
  • 31
  • customer experience
  • 3
  • 31
  • system weave
  • 3
  • 31
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  • 3
  • 31
  • call time
  • 3
  • 31
  • traditional phone
  • 3
  • 31
  • small office
  • 3
  • 31
Result 32
TitleThe 11 Best UK VoIP Providers for 2022: Reviewed and Rated
Urlhttps://www.expertmarket.co.uk/telephones/best-hosted-pbx-phone-products-virtual-voip-solutions
DescriptionReady to upgrade to a flexible, WFH-friendly VoIP system? We compare 11 top VoIP providers so you can choose the best for your business
Date29 Jun 2021
Organic Position32
H1The 11 best VoIP providers in the UK
H2What is a VoIP phone system?
The top 11 best UK VoIP providers: our reviews
Top 10 VoIP Desk Phones
4 Best entry-level VoIP office phones
Best DECT VoIP Office Phones
Benefits of VoIP for your small business
VoIP Phone Accessories
VoIP: The Verdict
H3What is hosted VoIP?
4Com
Lily Comms
Vonage
Berry
RingCentral
bOnline
Enreach
BT
Focus Group
8×8
Mitel
1. Grandstream GXP2200 Android desktop phone
Grandstream GXP2200
2. Yealink T23GN Dual Gigabit Ethernet IP phone
Yealink T23GN
3. Poly VVX 601
Poly VVX 601
4. Mitel IP485G
Mitel IP485G
1. Panasonic KX-TGP600 DECT Phone
Panasonic KX-TGP600
2. Mitel Aastra 632 DECT Phone
Mitel Aastra 632
3. Gigaset SL785 DECT phone
Gigaset SL785
4. Yealink W52P
Yealink W52P
5. Grandstream DP720 DECT IP Phone
Grandstream DP720
1. Reduce costs
2. Flexible and mobile communications
3. Enable growth
4. Connect to the future
H2WithAnchorsWhat is a VoIP phone system?
The top 11 best UK VoIP providers: our reviews
Top 10 VoIP Desk Phones
4 Best entry-level VoIP office phones
Best DECT VoIP Office Phones
Benefits of VoIP for your small business
VoIP Phone Accessories
VoIP: The Verdict
BodyThe 11 best VoIP providers in the UK By Aimee Bradshaw | Writer and researcher | Updated: 29 June 2021 Chances are, you’ve landed on this page because you're interested in finding a hosted VoIP phone for your business. You’ve made a wise decision.Did you know that VoIP solutions can save your business up to 70% on call costs? And that’s while having the same features and functionality as a traditional on-premise system. Plus, with VoIP you can make calls on the go, support remote working, manage everything via a computer app, and so much more. Without in-depth knowledge of the industry, choosing a VoIP phone system can seem like a daunting task. This is where we come in.We’ve been in the industry for 15 years, and know that switching phone providers can be difficult, and setup can be time consuming – not to mention the economical impact of getting it wrong. If you have a couple of minutes, our custom-built tool can speed up the whole process for you. All you have to do is answer a few simple questions about your business to be matched to the best provider. It could be the most productive two minutes of your week!Need to get to grips with VoIP providers first? This comprehensive guide has been compiled by our telephones systems expert, exploring the ins and outs of top-rated UK providers and VoIP products in 2020.  What is a VoIP phone system?VoIP stands for Voice Over Internet Protocol and refers to the software-based technology which allows businesses to make their telephone calls using a broadband internet connection, rather than through traditional phone lines. Take a look at how it all works:VoIP phones systems convert the sound signal of users' voices into digital data streams, which can then be sent in “packets” over the Internet.The signal is passed through an Ethernet cable to the VoIP server or gateway, before connecting with the Internet. Investing in a VoIP Phone system means a business has the freedom to use a variety of different devices to make and receive calls, including physical IP phones, computers or laptops, and smart phones.Once you’ve set up a VoIP phone system, get ready for cheaper domestic calls and low price per minute international calls, too.VoIP desk phones can either be set up as a new system or integrated into an existing one.If you’re looking to integrate business phone systems, contact your current system supplier for advice.In this guide, we've highlighted 11 of the best VoIP phone models in the corded and DECT (cordless) phone categories. Each of them will integrate fully with a VoIP phone system. What is hosted VoIP?With hosted VoIP, the infrastructure is based ‘in the cloud’ rather than on your premises. A service provider owns, manages and maintains the infrastructure in a secure data centre. You pay a monthly fee to use the service. Most businesses find hosted VoIP to be the best option as it’s so easy and low-maintenance. If you've read enough, and are already sure that a VoIP telephone system is the best solution for your business, answer the quick question below. Then, simply provide us with a few brief details about your business, and the kind of phone system you're looking to implement.It takes about thirty seconds to complete, and it's free. When you're done, you'll receive quotes from several leading VoIP telephone system suppliers. Why not give it a try? Save by Comparing VoIP Phone System Quotes from Leading Suppliers Do you already have a VoIP Phone Telephone System? YES NO The top 11 best UK VoIP providers: our reviews. According to our detailed research, the following suppliers offer the best VoIP phone systems available in the UK in 2021:4ComLily CommsVonageBerryRingCentralbOnlineEnreachBTFocus Group8×8MitelRead on for more information about the VoIP services provided by each company, including features, prices, and the types of businesses they're well suited to. 4Com. With over 15,000 business customers across the UK, 4Com is a fast-growing communication systems provider. With a healthy customer score of 4.7 out of 5 on Google Reviews, plus UK-based support and installation and a promise to buy you out of your current contract, 4Com is a VoIP supplier with a shining reputation among customers. ★ ★ ★ ★ ★ Read Review About 4Com's VoIP phone systems. 4Com provides three hosted VoIP options – on-premise PBX with Samsung phones, HiHi phones on a fibre line, and HiHi phones on a leased line. Given that the HiHi options come with unified communications (UC) apps, video conferencing (infinitely important for a remote workforce), and easy plug-and-play installation (also important for users getting set up from home), those are the systems we'd recommend.According to 4Com, its fibre line HiHis are suitable for smaller businesses with three to 100 employees, while its leased lines suit larger businesses with 100 or more employees, and bigger bandwidth needs.HiHi VoIP phones are thoroughly modern, with large touchscreens that double as detachable tablets that your staff can load up with your business' chosen comms apps.The HiHi VoIP phone 4Com's prices: Unfortunately we're unable to tell you exactly how much a 4Com VoIP system will cost; the company prefers to provide bespoke quotes on a case-by-case basis. How 4Com VoIP systems can benefit your business:. ✓ Comprehensive call reporting✓ Computer Telephony Integration enabling instant caller information✓ On-hold marketing messages✓ Call recording✓ Easy-to-use auto-attendant feature✓ Voicemail to email functionality✓ Easy installation and setup✓ Excellent UK service and support✓ Flexible for any size business, ensuring future compatibility✓ No upfront costs Save by Comparing VoIP Phone Systems Quotes from Leading Suppliers Do you already have a VoIP Phone System? YES NO Lily Comms. Launched in Bradford in 2009, Lily Comms may be a relative newcomer – but it's gone from strength to strength in the UK telecoms industry, netting 53 industry awards and a heartening Truspilot score of 4.8. A small business itself, Lily Comms' focus is on providing communications solutions to small to medium-sized companies. ★ ★ ★ ★ ★ Read Review About Lily Comms' VoIP phone system. Lily Comms offers a fully hosted VoIP system called Lily Cloud. Ideal for flexible working, your employees can access the system via a handset, a mobile app, a web app, or using softphone capabilities – so you don't even need to purchase phone handsets to use it.Alongside the traditional VoIP features – auto attendants, call recording, customised on-hold messages, and more – we're fans of the fact that Lily Cloud can integrate with Collaborate. Collaborate is Lily Comms' UC platform, enabling instant messaging, web conferencing, online project collaboration, and more. Lily Comms' prices: Like 4Com, Lily Comms doesn't publish set price ranges – instead, it offers bespoke quotes based on your business' own needs. How Lily Comms VoIP systems can benefit your business:. ✓ Reliable service with full 24/7 support, training and number porting✓ An end-to-end single solution✓ Powerful call handling features✓ Virtual conference room✓ Fixed and mobile telephony solutions✓ Solutions for mobile and home workers✓ Multi-language auto attendant✓ Personal call routing✓ Future proof and feature-rich Vonage. A leading global provider of cloud-based communications, Vonage is used by over 100,000 businesses around the world, including big names like Domino's, Thomson Reuters, and DHL. We know that Vonage's awards success and sheer size (20 offices around the world, including a head office in London) may not be enough to inspire confidence in you, but its dedication to providing flexible, scalable solutions should. ★ ★ ★ ★ ★ About Vonage's VoIP phone system. Interestingly, Vonage has positioned itself at the forefront of 20s tech (that's 2020s, not 1920s) by presenting its VoIP offering as an all-in-one, cloud-based UC platform, instead of a familiar phone system. Vonage Business Communications (or VBC, as it's also known) incorporates mobile calls, video meetings, instant messaging, contact centre calls, and more.The focus here is on enabling effective remote collaboration, and so business phone handsets aren't necessary to use the system – but you can purchase them from Vonage if you'd like. That's not to say that phone calling capabilities are skimped on, though – VBC comes with over 50 VoIP call features, including call logs, a receptionist console, and more. Vonage's prices: VBC is available in three price plans:Select – £9 per user, per monthProfessional – £10.50 per user, per monthUltimate – £14.50 per user, per monthPricing correct as of 19/01/2021 How Vonage VoIP systems can benefit your business:. ✓ Full call handling features✓ Call recording with unlimited storage✓ Hunt groups for incoming calls✓ Multi-device extensions✓ Conference and group calling✓ Choice of UK area code and number, or port existing numbers✓ Smart working in and out of the office with Vonage’s flexible solutions✓ App for smart mobile phones, tablets, and desktops/ laptops Berry. Since starting out in 2011, Berry has amassed a series of award wins, and customer approval ratings that are nothing short of glowing – with 90% of Trustpilot reviews rating it ‘Excellent'. But considering the company's personalised service (you get your own dedicated account manager) and 24/7 support, that's no huge surprise. ★ ★ ★ ★ ★ Read Review About Berry's VoIP phone system. Our favourite thing about Berry's cloud-based business VoIP system is that it's highly customisable, with Berry offering multiple feature packs that you can choose between to craft the right call experience for your employees and customers. It's also easy to set up and modify, meaning you can add and remove users easily as your business evolves. Berry says its system is suitable for businesses of all sizes – from startups to global enterprises – and our research has found no reason to disagree.As well as call features such as auto-attendants and call analytics, Berry's VoIP system also encompasses UC capabilities like instant messaging and conferencing. It can also integrate with Skype for Business for industry-leading video comms. Berry's prices: Berry doesn't publish set price ranges, instead opting to provide personalised quotes after assessing your business' individual needs. How Berry VoIP systems can benefit your business:. ✓ Around the clock support✓ Collaborative features to enable team coordination✓ Comprehensive call reporting✓ Flexible phone system options✓ Personal Account Manager✓ Easy to set up✓ Highly scalable✓ Knows the unique challenges faced by UK businesses✓ Simple and intuitive web and smartphone interfaces RingCentral. With over 350,000 businesses across the world using its phone systems – as well as partnerships with key carriers, including BT – RingCentral is a global leader in cloud communications and collaboration solutions. The company is so confident that you'll like its VoIP system that it offers a 14-day free trial, so you can make an informed decision. And after that, its monthly prices are markedly affordable: something we at Expert Market love to see! ★ ★ ★ ★ ★ Read Review About RingCentral's VoIP phone system. RingCentral's cloud-based VoIP system may be called RingCentral Office, but that doesn't mean it has to be used on a business premises. The system enables you and your team to send instant messages, take part in video meetings, and (of course) make and take phone calls from any smart device. Handily, the platform can be integrated with hundreds of apps, including Microsoft 365, G Suite, Salesforce, Amazon, and more, so you can keep all your team's activity in one place. RingCentral's open APIs also enable you to build your own integrations.RingCentral says its system is suitable for teams of all sizes – whether they're 10-strong or 10,000 – and with speedy deployment and availability in over 40 countries, we're inclined to agree that this is one scalable system. RingCentral's prices: RingCentral Office is available on four price plans:Entry – £7.99–£12.99 per user, per monthStandard – £14.99–£18.99 per user, per monthPremium – £19.99–£23.99 per user, per monthUltimate – £24.99–£28.99 per user, per monthThese prices are for businesses with two to 19 employees – those with larger teams will benefit from discounts on the more expensive packages.Pricing correct as of 19/01/2021 How RingCentral VoIP systems can benefit your business:. ✓ Connect anytime, anywhere with mobile and desktop applications✓ Cloud phone system, video conferencing, team messaging, online fax and more✓ One provider for all your communications✓ Low, all-inclusive, monthly pricing starting at £7.99✓ IVR, auto-receptionist, analytics, and over 50 other features✓ Out-of-the-box integrations with Salesforce, Google, Microsoft and more✓ High-quality local 24/7 customer support✓ Robust security and reliability bOnline. With excellent customer approval ratings (it's rated ‘Excellent' on Trustpilot) and free setup, installation, and support, bOnline does a lot to give users an easy experience. ★ ★ ★ ★ ★ bOnline's small-business focused packages are tailor-made to scale as your operations do.All plans come with a free domain and two business mails, along with full mobility across laptop, tablet, and smartphone. bOnline's VoIP phones also come equipped with more than 50 features, while an extra £3.25 to £8 per month bags you 500 minutes of calls to 50 countries. With the benefits you'll see on spend, productivity, and simplicity, it's never been more profitable to be online!Its new customer offer allows small businesses to benefit from unlimited VoIP for just £9 per user, per month, and make calls to a generous 36 destinations. Better still, those VoIP services are about as feature-rich as they get; virtual receptionist, call recording, and after-hours smart routing are all included as standard, while bOnline's mobile app is a pleasure to use. bOnline's prices: bOnline's VoIP Talk is available on three price plans, with 12-month introductory offers at:VoIP Talk – £9 per user, per monthVoIP Talk 1200 – £13 per user, per monthVoIP Talk Unlimited – £16 per user, per monthPricing correct as of 19/01/2021 How bOnline VoIP systems can benefit your business:. ✓ On-site set-up, configuration, and system changes performed by in-house engineers✓ Completely customisable and adaptable✓ Call recording powered by AI analytics✓ Affordable, friendly service that makes switching easy✓ Mobile softphone application✓ Simple contracts✓ Comprehensive CRM integration✓ Transparent international rates Enreach. Freshly rebranded from Network Telecom, Enreach specialises in providing flexible, scalable solutions to businesses, and aims to make remote working seamless – which can only be appreciated at times like these. Having been active for over 20 years, Enreach currently scores an impressive customer rating of 5 out of 5 on Google Reviews. ★ ★ ★ ★ ★ About Enreach's VoIP phone systems. Enreach's cloud-based VoIP packages offer excellent flexibility and user-friendliness. Its VoIP phone systems come with softphone functionality and integrate with your team's business mobiles, enabling them to flip between devices even mid-call. Plus, with an intuitively simple admin portal and features including instant messaging and video conferencing, you'll be able to manage calls and contact colleagues efficiently.Enreach offers two VoIP phone systems: Enreach Contact, a flexible and scalable unified communications system that's hosted in the cloud, and Cloud PBX, which includes additional features such as CRM system integration – and is hosted on Enreach's own dedicated servers.Meanwhile, Enreach's sleek touchscreen desk phone, HD Touch, can be plugged in and used anywhere with a wifi connection. Better still, it boasts all the features of a smartphone, including free HD video calling, email access, and the ability to download apps.The Enreach HD Touch Enreach's prices: Enreach's prices are not available publicly to check out – instead, the provider prefers to provide personalised quotes based on your business' needs. We do know, however, that Enreach charges fixed monthly pricing. How Enreach VoIP systems can benefit your business:. ✓ Fully configurable systems can be customised to meet your needs✓ Softphone and mobile integration mean you can take the system anywhere✓ Sleek touchscreen desk phones are modern and intuitive✓ Simple, easy to use portal for managing users and settings✓ Voicemail, on-hold marketing, presence checking, and call recording✓ Virtual receptionist✓ CRM system integration (with Cloud PBX)✓ Instant messaging and video conferencing BT. BT is a household name, and the world’s oldest telecommunication company. It serves a range of telephony and TV services to companies worldwide. BT covers everyone from the smallest to largest of companies. It has a range of solutions from fixed lines to VoIP and managed networked IT. ★ ★ ★ ★ ★ BT’s cloud-based VoIP phone systems are scalable, with powerful call management features. BT offers three core packages:BT Cloud Phone is “plug and play” for up to nine usersBT Cloud Voice is more sophisticated for five users or moreBT One Phone Office is an integrated mobile and premises operated system for five or more users or call centres. It’s perfect if you have a mobile workforce, and lets you manage all your calls from one mobile device.Each of BT’s hosted lines comes with an inclusive geographic number, with the option of adding more for an additional charge.If you are already utilising BT fixed lines you may find the BT VoIP a cost-effective product to consider. How BT VoIP systems can benefit your business:. ✓ Choice of regional phone numbers, or virtual geographic numbers✓ Full mobile integration, and diversion for remote working✓ Call forwarding, routing, voicemail and three-way calling✓ Call monitoring and recording✓ CRM integration✓ Cloud-based, with software-based management portal✓ Instant messenger for employees✓ Audio and video conferencing Focus Group. Focus Group has grown quickly in the UK since it was founded in 2005, going from a start-up with two employees to an organisation with over 300 staff. Its portfolio of web-based products spans IT, data, and telephony, and it offers combined IP PBX telephone and fully cloud-based VoIP solutions. ★ ★ ★ ★ ★ Focus Group’s main VoIP product is Horizon Unified Communications. With fixed and mobile telephony provided by a simple to use web portal, it’s targeted at any size of business. It can be particularly suited to multi-site operations, and those with off-site employees.Horizon is used by those who need a ‘business continuity solution’, as they describe it, with comprehensive support to continue operating in the event of a major issue. Services can be instantly moved to a backup or diversion plan, without losing functionality or using call forwarding. How Focus Group VoIP systems can benefit your business:. ✓ Combined IP-based and PBX option✓ Free calls between branch offices and mobile phones✓ Shared dial plans and directories✓ On hold, marketing messages, and call forwarding✓ Only pay for what you use✓ Cost effective call recording from any location✓ “One number anywhere” for desk or mobile✓ Choice of telephone numbers 8×8. Multi-award winning global telecoms provider 8×8 boasts big brand clients worldwide, including McDonalds. 8×8's solutions focus on various sectors including government, healthcare and education. It has over 50,000 satisfied business customers and a full UK HQ. ★ ★ ★ ★ ★ 8×8’s main product focus is on two provisions: Virtual Office and Virtual Contact Centre for call centre operations.Virtual Office is richly featured and mobile, with extensive analytics for improving productivity. It’s easy to use, and offers a continuous communications services no matter your location. How 8×8 VoIP systems can benefit your business:. ✓ Extension dialling, auto attendant and ring groups✓ Call recording✓ Internet faxing✓ Web conferencing and video meetings✓ Desktop and mobile applications, or feature rich IP phones✓ Extensive CRM integration Mitel. Mitel is the fastest growing global cloud communications provider, serving over 70 million customers in almost 100 countries worldwide. It has over 1,600 patents and applications, with an excellent reputation for innovation. Mitel's solutions stretch across business communications, contact centre specialisms, and cloud services. Mitel has regional offices globally, so prides itself on ‘global reach, local touch’. ★ ★ ★ ★ ★ Read Review Mitel categorises its solutions across industry and company size. It offers public and private cloud-based solutions, and combined hybrid cloud solutions for those who need it.MiCloud is Mitel's cloud-based VoIP product, safely housed in multiple data locations to prevent downtime. Users have the same functionality in an office, in the field, or working remotely. There are three industry leading packages – MiCloud Office, MiCloud Business and MiCloud Flex – to suit businesses of all sizes. How Mitel VoIP systems can benefit your business:. ✓ Complete mobile integration✓ The same features on mobile and desktop✓ Easily deployed and scalable✓ Focus on the millennial generation and the tech-savvy✓ Full CRM integration✓ Call recording, playback, evaluation and storage✓ Easily managed voice, IM and email from one screen✓ Powerful business analytics✓ Contact centre options and integrationsTop 10 VoIP Desk Phones. VoIP desk phones work with a cloud-based VoIP, or hybrid IP-PBX solution. They provide physical desk solutions – ie. not softphones – which are headset compatible. They can be used alongside other components from your VoIP phone system provider, such as smartphone applications and desktop computers.We’ve included our top picks for entry-level, wired VoIP systems and DECT (cordless) VoIP systems below: 4 Best entry-level VoIP office phones. The selection of phones below includes basic, wired models that function a lot like conventional desk phones: 1. Grandstream GXP2200 Android desktop phone. Grandstream GXP2200. This is an inexpensive corded multimedia Android VoIP phone. It features a responsive touchscreen LCD, in addition to hard keys for functions such as mute, voicemail, hold and so on. As this phone uses an Android operating system, it enables access to popular applications, such Skype, YouTube, Facebook, Twitter, and Google Voice.Price: £80 Overall Rating : ★ ★ ★ ★ ★ The Grandstream GXP2200 is a modern, feature-rich desk phone ideal for forward-thinking businesses. This VoIP phone will suit all types of organisations. Apps can be downloaded via Google Play Store, or you can create custom ones. It has a 4.3 inch touchscreen LCD. Key features:. ✓ Directory with 1000 contacts✓ Call history holds 500 records✓ Call transfer, forwarding and waiting✓ HD wideband audio 2. Yealink T23GN Dual Gigabit Ethernet IP phone. Yealink T23GN. A well-priced phone with an easy-to-use interface and HD audio. Features include: call hold, mute, one touch speed dial and call forwarding. It also has local three-way conferencing, ring tone selection and import, and a local phone book with 1000 entries.Price: £75 Overall Rating : ★ ★ ★ ★ ★ The Yealink T23GN is a full featured IP-PBX phone which accepts three lines, has caller display and anonymous call rejection. It’s a good all-round VoIP desk phone for any office, but especially small to medium sized businesses. Key features:. ✓ Large directory✓ Extensive features✓ Dual gigabit Ethernet ports✓ 132 x 64 white backlit display 3. Poly VVX 601. Poly VVX 601. The Poly (formerly Polycom) VVX 601 is a more advanced VoIP desk phone option. It gives exceptional call quality and has a large, very responsive touchscreen. This corded phone supports up to 16 lines, video conferencing and playback through the use of external USB cameras. It also features HD voice technology.Price: £215 Overall Rating : ★ ★ ★ ★ ★ The Poly VVX 601 is one of the most popular VoIP phones available. The bright display enables users to manage their calendars, and receive meeting and catch up reminders, all on their phone handset. This capability saves time and boosts productivity. Key features:. ✓ 4.3″ LCD touchscreen✓ Bluetooth integration✓ HD voice quality✓ Dual USB ports 4. Mitel IP485G. Mitel IP485G. A general office VoIP desktop phone, the IP485G has a backlit colour display with a searchable, expanded directory. It has built in visual voicemail alongside standard transfer, conference call and on hold features.Price: £75 Overall Rating : ★ ★ ★ ★ ★ The Mitel IP485G phone is ideal for an office-based professional. It has a full duplex speakerphone, visual voice and conferencing capability, and a 10/100/1000 Ethernet switch for Gigabit speed. Key features:. ✓ Eight lines✓ Expanded call history✓ LED indicators✓ 480 x 272 backlit colour display Best DECT VoIP Office Phones. VoIP DECT phones are cordless. This makes them more mobile than traditional VoIP telephones.The most innovative phones have a wide range of features including large colour LED displays, SMS facilities, and integrated phone books. VoIP DECT phones are manufactured by many of the big telecoms companies including BT, Mitel, Siemens, Panasonic, Cisco and Gigaset.Here’s our pick of the top five around today: 1. Panasonic KX-TGP600 DECT Phone. Panasonic KX-TGP600. The Panasonic KX-TGP600 suits small to medium sized businesses which need a more mobile desk phone. It’s a wireless VoIP DECT phone which can fit eight handsets to each base and will handle eight simultaneous calls.Price: £85 Overall Rating : ★ ★ ★ ★ ★ This phone has a vivid colour screen and a long battery life. SRTP (Secure Real-Time Transport Protocol) is available for extra phone security. The phone has an excellent and extendable range. Key features:. ✓ Range of 100-200 feet✓ Noise reduction technology✓ 200 hours standby battery life / 11 hours talk time✓ Repeaters available to extend connection range 2. Mitel Aastra 632 DECT Phone. Mitel Aastra 632. The Mitel 632 DECT is a hardy DECT business phone. It can be used outside, or in industrial environments. It’s perfect for factory floors and care or medical facilities, as it’s easy to clean and complies with hygiene requirements. It also has a sensor alarm and an emergency call key suited to hospitals or highly secure areas.Price: £85 Overall Rating : ★ ★ ★ ★ ★ A superb quality workplace phone for both general and specialised environments. It has a colour TFT display, extensive telephone book, ambient noise filter, and a mini USB PC interface, and many more features. The Mitel 632 has all the functionality and navigation you would expect, plus the added benefit of its robust design for certain workplaces. Key features:. ✓ 12 hour talk time✓ Man down, no movement and escape alarm✓ Hands-free operation✓ Compatible with high hygiene workplaces 3. Gigaset SL785 DECT phone. Gigaset SL785. The Gigaset SL785 is ideal for home and office-use. It has positive reviews for its touchscreen interface with integrated answering machine (45 minute recording capacity) and ECO DECT technology for reduced battery and power usage.Price: £195 Overall Rating : ★ ★ ★ ★ ★ The slick design makes this model perfect for modern businesses and the clear display offers a number of functionality benefits. Other advantages include: directory transfer options and the ability to store multiple numbers under one directory entry. Key features:. ✓ Bluetooth enabled✓ Base handset locator✓ Call recording✓ 15 hour talk time 4. Yealink W52P. Yealink W52P. With a 1.8 inch colour display and intuitive user interface, the Yealink W52P offers all the standard features you would expect including intercom, transfer, call forwarding and three-way conferencing.Price: £90 Overall Rating : ★ ★ ★ ★ ★ With a 1.8” colour display and intuitive user interface. The Yealink W52P offers all the standard features you would expect including intercom, transfer, call forwarding and three-way conferencing. Key features:. ✓ Exceptional HD sound✓ Highly scalable✓ Up to 4 simultaneous calls✓ Up to 5 VoIP accounts 5. Grandstream DP720 DECT IP Phone. Grandstream DP720. This is an inexpensive VoIP solution that gets the job done. Up to five phones can be attached to a single DECT hub and up to 10 SIP accounts per handset. It’s a full HD audio phone with a long range that’s perfect for small businesses or as a home phone.Price: £50 Overall Rating : ★ ★ ★ ★ ★ The Grandstream DP720 is a high quality DECT wireless IP phone designed for homes and small business. It has three-way local conferencing, phonebook, and DECT authentication and encryption technology. With a modern design and high-end features, it’s a great phone for a great price. Key features:. ✓ 10 hour talk time✓ 80 hour standby mode✓ 300 metre outdoor range, 50 metre indoor range✓ 5 phones per DECT base ▶ Read more: Best SIP providers UK Benefits of VoIP for your small business. VoIP brings several benefits for your business, no matter the size. Let's take a look four ways a VoIP system can help your business grow.1. Reduce costs. The adoption of a VoIP (Voice over Internet Protocol) telephone system for your small business can drastically reduce both your capex (capital expenditure) and opex (operational expenditure).In other words, not only is it a great long term investment, but it will start saving you money on your calls from day one.Providers such as One2Call offer free inter-site communication, which is hugely beneficial for your business, especially if you're looking to expand. Providers offer VoIP to UK landline calls for as little as 1p per minute.2. Flexible and mobile communications. VoIP systems can work from any location with internet, or via a VPN (virtual private network). This makes them a great choice for if you run a smaller business, with staff who work from home. Telephone numbers can be retained and will remain directly associated with the main business office, allowing employees to use the same service.One good example of what UK VoIP providers can offer your small business comes from Voipfone, who deliver up to 800 different extensions (per account).These can be placed in any physical location, in the same office or internationally, and calls will be free of charge. Save by Comparing VoIP Phone System Quotes from Leading Suppliers Do you already have a VoIP Phone System? YES NO 3. Enable growth. VoIP offers the potential to scale up operations as your business continues to grow.Additional ports can be easily configured and brought online to provide for an extended service, or withdrawn and taken down when you no longer need them.This can all be achieved seamlessly without disruption or down time, ensuring that communication between your employees and customers will not suffer.The V-Plan Business VoIP package from Vonage (from £12.25 per month) gives you unlimited dialling to UK landlines, as well as unlimited calls to Hong Kong, China, Singapore, Canada and the US. This makes it a great option if your business is looking to expand into exciting new territories.4. Connect to the future. Studies have shown that over 45% of UK businesses were already using VoIP phone systems in 2016 and that the majority of the rest would be doing so in the near future. And with call charges of up to 50% lower than BT and other providers, it’s no wonder so many savvy small businesses in the UK are making the switch. Are you? VoIP Phone Accessories. Some businesses choose to invest in VoIP headsets, which have a number of benefits including increased employee comfort when making long calls, freeing your hands for other tasks such as using a computer while you are on the phone and freedom of movement.The latest models have significantly improved sound quality compared to earlier handsets. There are a number of different VoIP headphones available with prices starting from around £20 per set.Other accessories available include conference call sound stations, and cases to protect cordless phones. There’s a wide range of suppliers of VoIP telephone hardware, so shopping around is always a good idea. VoIP: The Verdict. As we’ve already seen, a VoIP service offers many important benefits that will help you run a more efficient, flexible business. To find out more about the costs and services available from service providers, fill in this short form and we’ll gather the most competitive prices for you – for free! Aimee Bradshaw Writer and researcher Aimee is Expert Market’s resident telephone systems and point of sale go-to. If she’s not writing about business products, you’ll find her daydreaming about dog walking on Dorset beaches. Now Read Business Telephone Systems 4Com Review: Is a 4Com Phone System Right for Your Business? 8x8 Cloud-based Phone Systems Review XLN Review 2020 Berry Telecom Review: Is it the Phone System Supplier for Your Business? Best Conference Phones Comparison 2022 What Are The Best Cordless Phones in 2022? The 8 Best Phone Systems for Small Businesses
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Result 33
TitleSmall Business Phone Systems on a Budget
Urlhttps://www.buzzageek.com.au/small-business-phone-systems-on-a-budget
Description
Date
Organic Position33
H1Small Business Phone Systems on a Budget
H2Sitemap
Sitemap
H3Our National Service Area
Our National Service Area
Call Center Agents
I.T. Technicians
H2WithAnchorsSitemap
Sitemap
BodySmall Business Phone Systems on a Budget One of the high priorities items for any business is the ability for the company to be able to communicate with its clients and their workforce. Keeping this in mind, small business also requires cost-effective and scaleable telephony solutions. Old PBX based systems fed by inbound analog lines were clunky, unable to adapt to a changing market, and very expensive. It required the skills of the supplier’s proprietary technicians, and this made it frustrating and out of reach for cost-conscious businesses on a small budget.  Changes in the open source initiative and the technology area for Internet-based telephony has now made various solutions more available and less expensive. Throughout this blog post we try our best to describe the WHAT and HOW to create a phone system for small business and try answer some of the more relevant questions namely; So what is VOIP?Why is it so important to you the business owner?What should you be concerned about?What are the pros and cons?What equipment is required?And what are the pitfalls? So, what is VOIP and how does it work? Now everybody has heard of the term VOIP. Pronounced vŏy’p. But for the ones that haven’t, VOIP stands for Voice Over Internet Protocol. It’s a standard method of communication over-connected networks by where your voice is digitized and broken down into envelopes of sound which can route over the Internet. The recipient of your phone call, either land-based telephony, mobile phone, or even another VOIP handset, collates these envelopes and recreates the sounds of your voice on the receiving side. However, for this communication to happen some magic is required. Magic in the way of a Virtual PBX. A Virtual PBX or IP-PBX software is a server which sits either on-site or in the cloud (before you ask the ‘Cloud’ is just another fancy word for the Internet). All your handsets then connect to this PBX and have calls routed to and from them. An onsite PBX may have its own dedicated hardware to originate the call.  Ok, so what are the items I need to implement VOIP in my office? A High-Speed Connection and Equipment Firstly, you need a decent broadband connection. Remembering that this connection most likely would be shared among all other types of Internet traffic, such as web browsing, email, and video streaming. It’s important to get a connection which is non-shaped, and VOIP traffic is giving high priority to the network over others. On the LAN-side, a good router will prioritize traffic over your broadband link and ensure that your voice calls are free from distortion, etc. If the line is shaped, as like most NBN connections are, then you’ll find the call quality reduced.  Using a wholesale provided NBN connection may not be sufficient to ensure call quality. Having a dedicated fiber-based connection to the Internet will solve these issues.  Call quality can also be improved by prioritizing packets of information that arrive and leave a network. Software-based routers such as pfSense are perfect and very capable of such a job. The Open Source approach allows anybody with enough technical skill to be able to configure these devices that a single or multiple calls are the highest priority over other traffic. If you do decide to use an NBN-style connection, then we recommend implementing a firewall/router capable of load balancing and traffic shaping. Routers such as the Open Source styled pfSense, or Mikrotik, are good examples of devices which cost very little but provide excellent quality. They can be configured to ensure that VOIP (or commonly known as SIP) traffic is given highest priority ensuring improved call quality. Most VOIP providers use G.711 codec. This codec provides a higher quality for each call. It consumes about 64kb of data for every second of talk-time. So it’s essential to ensure that your network hardware is capable of traffic shaping. Multiple calls at 64kb a second can consume a fair amount of available bandwidth from your connection. So onto the next item. A Hosted PBX server Your business requirement in PBX technology depends on how quickly you think your business will grow and how much it needs to scale in a given time frame. There are two approaches, rent a virtual PBX on the Cloud, or have a PBX onsite behind your firewall.  Renting a server is the most practical and cost-effective solutions when you first start your business. Many VOIP providers host PBX servers on their infrastructure and allow your handsets, soft-phones or mobiles to connect to it. These PBX servers will let you make and receive calls, have those calls recorded, and play business-related incoming call announcements and introductions.  However, this functionality comes at a cost. Most providers will set up virtual extensions for each of your employees. A rental fee is applied to each extension and phone calls made are then also for your account. Extensions are allocated specific numbers within the system. Desktop phones, soft-phones or even mobiles can be configured with this number to receive and make calls.  Your business now has the choice of using a generic 02, 03, 07 style number. So when a customer rings your dedicated number, the PBX will intercept or “terminate” this call, which then routes this call onto the relevant extension. If your business requires a 1300 or 1800 number, then additional costs are applied. Costs may include a flat-fee for every call received or a fee which is calculated based on call duration. Hosted Virtual PBX software can create a wide array of configurations. Queues and Ring Groups can be defined which may include one or many extensions. So when an inbound call is received and routed to a Queue or Ring Group, then multiple extensions can be rung at once. This software is seamless and easy to use for business that is small in scale.  Some providers allow you to manage your PBX, allowing for greater control over your configuration, call recordings, and scalability. If you do feel like tinkering, then you can have your PBX onsite. Best-of-breed software, such as Asterisk or Elastix, are perfect examples of hosting your IP-PBX server on your network. By hosting it yourself, you can substantially reduce the cost of having a PBX and having it correctly scale as your small business becomes a big one.  Hosting your PBX onsite allows you to use more sophisticated hardware such as GSM mobile cards. These cards allow your employees to make mobile-style outgoing calls. Perfect for companies who find their clients vet their phone calls if it’s a private or an unknown land-line number.  However, if you feel you can host your PBX, then you’ll need a SIP or IAX2 trunk. An upstream provider provides a Trunk. A trunk is a tunnel between your PBX and the company that receives or makes the call on your behalf. Calls or channels flow up and down this virtual trunk. Once again there are various costs associated with having a trunk, but it saves the cost of hosting extensions with a provider. Various features are made available by a PBX. Features such as Call transferDay/night modeQueuesIVRTime conditionsPaging and intercom Ok, so with that brief overview of IP-PBX’s, we now move onto the devices that allow you to make and receive calls; The Desktop or Soft-phone. The Desktop or Soft-phone All desktop, softphones, or mobile devices, communicate with a PBX. This communication protocol is referred to as the SIP protocol. This protocol is a standard protocol used amongst all types of IP-based phones. Desktop phones etc. need to register with a PBX by providing a valid set of credentials. These credentials will include a username, or extension number, and a password. Once the device is authenticated is can begin to make or receive calls. A soft-phone is software that acts as a desktop phone. It too needs to authenticate with the server and register itself. A set of decent speakers and a microphone are all that is required to be able to communicate. Softphones can quickly reduce the cost of ownership over enhanced functionality.  Desktop phones can be rented or purchased outright.  So what are the advantages? Allows you to lower the cost of your telephony. Gone are the days that expensive PBX’s were out of reach for small business. Depending on the VOIP provider you can actually “fix” the cost of your telephony. Great for budgeting!You don’t need massive amounts of expensive hardware to have a telephony systemWith standardised communication protocols such as SIP, you can now mix-and-match phones from different manufacturers.You can now route incoming calls to specific employee skill sets, such as sales or customer care.Most telephony PBX systems have become Unified Communication Services, which now include Fax, Chat, SMS and other methods of communication. Bringing your small business into the 22nd century. So what are the VOIP negatives? The biggest drawback is; if you lose your internet connection, you lose the ability to make and receive calls. Although you can get your provider to fall over to a voicemail system, this is not always ideal and indeed doesn’t provide a level of professionalism.Another one is that some providers do not allow their customers to dial emergency services such as 000. Most providers allow for unlimited calls which will include calls to national and mobile phones but may become very expensive when trying to dial international numbers. VOIP will not be good with spotty and intermittent connections.  So what are the ball-park figures? So really the cost depends on the type of solution your business requires. A hosted cloud-PBX is far cheaper with less scale-ability. However, an onsite PBX hosted by your server can be less expensive in the long-run. We briefly review some of the costs involved. Cloud-based associated costs A decent desktop phone, such as the Yealink T28P, may set you back $198, but a soft-phone, such as Bria 5 desktop client,  may cost you $65 per license.An unlimited National, Mobile, 1300 numbers cloud-based PBX package will cost you $29.99 per extension.  A further $69.99 would need to be forked out for a decent unshaped Internet broadband connection.You’ll still need a quality router on the LAN side, so a device such as the pfSense SG-31000 would be ideal to ensure call quality. But a small business may not want to fork out a further $459.You may wish to add an additional 3G/4G Ethernet based WiFi dongle for added redundancy. So in case the primary internet connection goes down you have a backup connection to the Internet. We’ve created links to 5 providers of telephony products to help you get a small cloud-based telephony system up and running.  Download our guide to 5 VOIP component providers. Hosting an onsite server Asterisk is a Open Source based PBX software system that has been around for a few years now. It’s robust and well tested by the community. It integrates well with other SIP-based PBX systems and hardware, and the best thing is; it’s completely free! However, you’ll need to purchase a dedicated server or desktop to run this application. For a few hundred dollars you can get build yourself your server dedicated to this role. However putting this together requires a high-level of technical skill.  Once you have your server up, you’ll need to obtain a SIP or IAX2 based trunk. A trunk will have one or many terminating numbers associated with it, and you can bolt on 1300 or 1800 numbers too. At this point, you can have as many extensions as you like – saving a monthly rental fee, unlike the hosted cloud PBX offerings. Some trunk providers average out at about $59 per channel. Please note: Considering that Asterisk is an Open Source PBX you do need to be acutely aware that such software is available on the Public Domain. Although maintained by thousands of developers you’ll find that there will always be security holes in such software. It’s therefore vitally important that you review the latest updates and apply security patches according. The development community for Asterisk releases software patches periodically. An example of bug fixes and new features to Asterisk can be found here. An alternate to Asterisk is 3CX’s offering of their commercial PBX for free for a year . With solid support a small business could not go wrong by implementing a solution like this until the business establishes itself. You’ll need technical help. As a small business owner, you can ill afford not to concentrate on what’s important to you and your business. Implementing an office telephony system requires a fair amount of technical skill. It’s at this point you’ll need the services of a company that provides onsite computer services.  Their computer technicians will audit your network and broadband connection and provide you with a detailed analysis of what’s required to implement a hosted or onsite telephony solution. Many support companies even supply the hardware too.  The cost of these services can range from $80 to $250 per hour. But based on an estimate, a telephony system configured from scratch could be up and running within 4 to 5 hours. Ok – So do you feel like this VOIP stuff is over your head? Installing and configuring a VOIP server is not for the faint of heart. It does require some technical skill and most business owners don’t want the hassle of managing their own service. There are many 3rd party VOIP providers out there. Fortunately you can rely on our IT Geeks to help you through this process. Buzz A Geek has partnered with OriginNet and Exetel who provide fixed-fee NBN based VOIP services for growing small businesses. Their NBN+ product provides a dedicated a fixed-fee “all you can phone” type service which includes a monitored NBN connection with 4G fail over.  Perfect for the small business owner looking for a small business phone system, who are time poor, and budget conscious.  So what are you waiting for? We’ve tried to highlight the various options a business owner has when switching from traditional analog PSTN based lines to a digital system such as VOIP. We hope this blog about telephony systems on a budget has been informative and useful. Let us know by leaving us a comment. So if you’re time poor but need a small phone system quickly then why not talk to our computer support geeks today. Our IT support personal have all the experience necessary to get your business communicating today! Please head over to our small business VoIP page for further information. Categories: General See other news Recent Posts. How technology can help you achieve your New Year’s Resolutions in 2022 Read More » Five IT trends to look out for in 2022 Read More » Online on-the-move: Five IT essentials to maximise productivity anytime, anywhere Read More » Home IT support for remote employees: Five ways to increase efficiencies for the remote worker Read More » Need an internet technician? A handy guide to help you get online faster! Read More » We have other blog posts that might be of interest. Please click this link; For additional I.T. related content. Our National Service Area Adelaide Brisbane Cairns Canberra Central Coast Darwin Gold Coast Hobart Melbourne Newcastle Sunshine Coast Sydney Townsville Wide-Bay Burnett Not here? We are Australia-wideContact us today! 1300 738 570 [email protected] 302A, Kontiki,55 Plaza Pde, Maroochydore, QLD 4558 Facebook-f Twitter Linkedin ©2022Buzz A Geek (Pty) Ltd Sitemap HomeAbout UsContactFor BusinessFor HomesFor SeniorsFor StudentsRemote IT SupportNewsroomOur PricingThe Legal StuffOur ServicesOur Super PowersPartner With Us 1300 738 570 [email protected] Suite 302A, Kontiki, 55 Plaza Pde, Maroochydore, QLD 4558 Facebook-f Twitter ©2022Buzz A Geek (Pty) Ltd Our National Service Area. Adelaide Brisbane Cairns Canberra Central Coast Darwin Gold Coast Hobart Melbourne Newcastle Sunshine Coast Sydney Townsville Wide-Bay Burnett Not here? We are Australia-wide.Contact us today! Sitemap. HomeAbout UsContactFor BusinessFor HomesFor SeniorsFor StudentsRemote IT SupportNewsroomOur PricingLegal StuffOur ServicesOur Super PowersPartner With Us  1300 738 570 [email protected] 302A, Kontiki,55 Plaza Pde, Maroochydore, QLD 4558 Facebook-f Twitter ©2022Buzz A Geek (Pty) Ltd Our National Service Area. Adelaide Brisbane Cairns Canberra Central Coast Darwin Gold Coast Hobart Melbourne Newcastle Sunshine Coast Sydney Townsville Wide-Bay Burnett Not here? We are Australia-wideContact us today! Sitemap . HomeAbout UsContactFor BusinessFor HomesFor SeniorsFor StudentsRemote IT SupportNewsroomOur PricingLegal StuffOur ServicesOur Super PowersPartner With Us  We Are Hiring We are growing fast and looking for excellent, I.T. minded people to join our team.To support and develop our ever expanding team, we are currently hiring in the following positions: Call Center Agents. I.T. Technicians. View Vacancies
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Result 34
TitleThe ultimate guide to VoIP small business phone system - FlashMob Computing
Urlhttps://www.flashmobcomputing.org/the-ultimate-guide-to-voip-small-business-phone-system/
DescriptionVoIP phone system for small business VoIP phones have increased their usage among small businesses in the past years. Built for convenience and flexibility, VoIP services provide a full range of features that will enable you to facilitate conversations with your consumers and teammates. Besides, business VoIP phone systems are…
Date
Organic Position34
H1The ultimate guide to VoIP small business phone system
H2VoIP phone system for small business
How do I set up a VoIP phone system for a small business?
What is a VoIP phone system?
What is the best phone system for a small business?
How much does a VoIP phone system cost?
Hosted PBX Auto-Attendant
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H2WithAnchorsVoIP phone system for small business
How do I set up a VoIP phone system for a small business?
What is a VoIP phone system?
What is the best phone system for a small business?
How much does a VoIP phone system cost?
Hosted PBX Auto-Attendant
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BodyThe ultimate guide to VoIP small business phone system VoIP phone system for small business. VoIP phones have increased their usage among small businesses in the past years. Built for convenience and flexibility, VoIP services provide a full range of features that will enable you to facilitate conversations with your consumers and teammates. Besides, business VoIP phone systems are often cheaper compared to analog phone systems.  However, buying a VoIP office phone which blends well with your business operations can be challenging. To assist you, we will be offering you an in-depth explanation buyers guide about various functionalities of business VoIP solutions as well as provide you with a rundown of some of the top solutions available in the market. How do I set up a VoIP phone system for a small business? How to set up your business VoIP in 7 steps? Effective business communication is an important factor in building strong customer relationship and improving team collaborations within your workplace. Nonetheless, managing conversations on different channels can become taxing, especially for small businesses with limited power. As a result, businesses require comprehensive tools like VoIP software systems that will optimize how messages are received, organized, routed, and archived. With new technology comes advanced phone with advanced features and clarity of business VoIP phone in the previous several years. It is a good time for small businesses to make the switch from traditional phones to VoIP solutions. Often, you can get similar or more advanced features as a traditional phone system at a cheaper cost. As an alternative to small businesses phone systems, VoIP provides users the power to leverage multiple modes of communication in one interface. On top of that, these solutions are equipped with the tools that enable you to do intelligent call routing, call recording, caller id, advanced voicemail to email transcriptions, and business call history reporting. To make it easier for your enterprise to upgrade, we have prepared this VoIP buyers guide. First, we look at VoIP system for small businesses, what is it? What is a VoIP phone system? VoIP phone refers to Voice over Internet protocol and is also known as the IP phone system. It is an underlying operating system designed to use voice over IP technology to send and receive phone calls over IP netwoks. VoIP phone uses the internet or private data network to transport voice and messages. The phone changes analog telephony audio into a digital format that can be transmitted over the internet and changes incoming digital phone signals from the internet to standard telephone audio. VoIP, in contrast to a public switched telephone network, uses what is called packet-switched telephony Some IP phones require a VoIP adapter for power, while others use power over ethernet. In case you are in need of upgrading your phone system, you will mostly hear two solutions- VoIP and unified communications. Unified communications refer to s suite of solutions that share a similar design and interface to facilitate communication. It incorporates a variety of real-time and non-real time communication channels. They include but are not limited to video conferencing, voice calls, integrated voicemail, presence information, email, and fax. Within the UC suite of items, the voice unit will be powered by VoIP technology. Many businesses begin with replacing their voice systems with VoIP enabled products. Unified communications implementation comes later down the line. Essentially you have VoIP without unified communications. Basically, there are two types of VoIP phones, namely- hard phones and softphones. Hard phones are similar to on premises phone system in that they rest on your desk or in a conference room. You can use hard phones for conference calls, accessing voice mail, direct calls, and communications through handsets, speakerphones, and Bluetooth. However, if you want to fax using your old fax machine, it is best to use a VoIP gateway and an ATA. Softphones are virtual phones that stay in an application on mobile devices such as cell phone, computer, or tablet and can also be used as a hard phone.  Business VoIP phone system setup. Learn the VoIP basics you require to know in setting up a VoIP phone system for your business ; Figure out how many users you will require. Getting a solid idea of the number of users or employees you plan on having will help you determine the number of phone lines you will need, whether your internet connections can support your expected call volume, which features are most important. With some business VoIP providers, you can save money if some users only require phone extensions and not their own number. 2. Ensure your office internet connection is fast enough. Test your office Internet connection to check if it can handle VoIP for that type of user volume. This will save you the frustration that results from crappy call quality and dropped calls due to insufficient connection. You would not want to switch to a VoIP office phone only to discover it cannot work with your existing internet. This is because the control protocols maintain connections between the VoIP and the internet. 3. Set a VoIP budget. Setting a budget early on in the procedure is important. It will assist you to keep you grounded to ensure you are not on the bigger budget. Basically, VoIP cost begins $30 for a user to around $60 to $ 70 for every user premium plans. It is also important to get software advice from tech experts for better options. 4. Determine which features are most significant . There are many different features available, such as unique phone numbers for every employee, an auto call router, conference calling, international calling, mobile apps, and more. Before setting up your VoIP phone system, you need to think about the feature sets that your business will need. For instance, perhaps you need a home-based VoIP system for your office or virtual office setup, but your business actually keeps you on the road a lot. If so, you will require a solid mobile app. Or maybe you are getting a system with more than ten lines. In this case, in-depth, call routing rules are a must. If you need more multimedia features, consider advancing to sip trunking in the future.  When you actually go to selecting your VoIP phone provider, the feature lists you created will make the selection procedure much faster and more efficient. 5. Choose a VoIP phone service. Before you make the decision, ensure you have your number of users, budget, and feature lists. Ensure the VoIP phone is easy for you to use and good customer service. You can evaluate release notes to see new features, improvements, and fixed issues in VoIP. Release notes will also provide information about upgrades and describe workarounds for known issues. 6. Order phones and other hardware. After settling on your phone solution, you can now order. Most VoIP services can be accessed without special VoIP phones. For instance, you can often buy an adapter that you can plug your analog phones into if you want to keep using those. Or, in many cases, you can use computers, mobile phones or tablets. 7. Set up and configure your VoIP system. In most cases, you will just plug your phone into your Ethernet system, configure your setting on your phone, and you are good to go. You might need to connect it to a local area network or a wireless router to access the internet. Every VoIP provider offers in-depth tutorials. What is the best phone system for a small business? Best VoIP business phones. Now that you know what to look for in this kind of application, you can begin by narrowing down the most suitable options for your business operations. To assist you choose a VoIP phone system for small and medium sized businesses, we have listed down some examples you should consider. These are all known for having easy to navigate, flexible, and scalable interfaces that make them great for startup businesses and small enterprise business. You do not have to limit yourself to the solutions discussed, there are other VoIP platforms in the market, but the following meet our preferences. RingCentral office VoIP solution. RingCentral is a cloud-based phone system designed to simplify business communications. Equipped with an immense set of VoIP features, this communication platform can facilitate online meetings, receive text messages, and accept phone calls in a single interface. It comes with tools such as audio and video conferencing, collaboration tools, call monitoring, and reporting solutions in order to assist you in getting full control over your communications efforts.  RingCentral offers easy to maintain and configurable features that can be tailored to the unique needs of your business. For pricing, RingCentral provides different plans depending on the number of users you plan to enroll in the system. 2. Pan Terra CloudUC VoIP. PanTerra cloud PC is a scalable, enterprise-grade communication platform that leverages the power of PBX systems, team collaboration applications, unified messaging software, and contact management tool. It assists you to unify your different communication channels so that you can manage all of them in one place and ensure that no messages are overlooked. If you are interested in investing in this solution for your business, make sure you contact a vendor for a partner program.  3. Comcast business voice . Comcast VoIP is a cost-effective solution designed to help businesses drive growth by simplifying communications efforts. With this, users can manage on the go or in the office, enabling them to respond to customer calls, never miss teleconferences immediately. Some of its unique features include automated attendants, business attendants, business voice continuity, and disaster recovery. Besides, it is equipped with a primary rate interface trunking tool that allows them to use their existing IP PBX system as a fail-safe in case of emergency disasters. 4. Jive voice- jive communications review. Jive Communications is an established player in VoIP phone services with a unique business model. Jive provides small business clients unlimited domestic calling plans at very competitive rates. You can run your cloud phone system from any computer with Jive Web. Customize your call flows, update messages, and communicate through video, voice, or chat.   Jive small Busines, which is the Jive offering for businesses that have between one and one hundred phones, comes in pricing plans that depend on the number of users. 5. Skype. Skype is a social media communication platform that supports instant messaging, international calls, and video chat. Popular for its simple yet extensive set of features, this platform lets users hold conferences for up to 250 people, integrated with third-party business apps, contact landlines, and mobile phones, and manage messages on mobile devices.  6. Slack. Slack is a communication solution mainly used for messaging and offers teams with ways to collaborate more effectively. Serving as a unified communication hub, this application makes use of private groups and conversation channels to support your operations. It also reinforces robust data security, file sharing, configurable notification options, and advanced data filtering.  To make it even better, Slack can work seamlessly with more than a thousand third-party applications. The only con to this solution is that it is not built for communicating with customers. If this is not a problem for you and would like to try it, you may use the basic functions of Slack entirely free. 7. Vonage business. Vonage business solutions is a cloud based communications solution suitable for small and midsize businesses. The solution provides the business phone system that allows businesses to connect their VoIP phone system to internet-enabled devices and communicate through text, over the phone, or through video conferencing.  Core features include call announce and screening, multiple devices on a single extension, do not disturb settings and more. 8. Ooma office. Ooma office is an enterprise-grade phone service built to help small businesses look and sound more professional. Ooma Office offers a reliable VoIP phone service for small businesses with advanced business phone features such as virtual receptionist, conferencing, and extension dialing. How much does a VoIP phone system cost? VoIP phone cost. Today’s business phone system has a tough job. They have to provide desk phones for employees to have a voice communication with employees at their desk, they have to support a call center for sales, contact center, and support, and they require to connect with and through a host of other communications channels such as text messaging and video conferencing. Not forgetting, many businesses still require a service that will connect to the public switched telephone network. The good thing is a VoIP phone is cheaper to buy, run, and maintain. VoIP can cost anywhere from free to $200 monthly but will typically cost anywhere from $10 to $50 per month based on the type of service you order. VoIP can be free when you use a service where the call is routed from PC to PC such as google voice. The price rises from there based on the number of local and long distance calls you make and the features you need. Most smart home services range from $5 to $26 per month. For a medium-sized business, VoIP systems do invariably work out to a better value than analog landline PBX systems by thousands monthly. This is due to their cost-effective licenses, flexibility,  and low hardware requirements, making them considerably cheaper to purchase, run, and maintain. You might have invested heavily on your existing phone you use over PST. You can still use your existing phone for VoIP if you have an analog telephone adapter. The basic principle is that the adapter enables your phone to work with VoIP technology, which utilizes the internet to channel the voice data into digital packets. Hosted PBX Auto-Attendant. Auto attendant or automatic attendant allows someone to dial into the main number then dial a feature code or an extension. An auto attendant is integrated with the PBX ACD. Automatic attendants are often built in programs within PBX.Companies that utilize it experience elimination of installation, operation, and maintenance costs of their VoIP PBX as their VoIP service provider hosts PBX for them. With a cloud(hosted) PBX Auto-Attendant your incoming calls will be routed and answered without a receptionist, and incoming callers can self-route their call to