Copywriteroffice

Serp data

Request Result

The request result help you to show your API requests results.

stdClass Object
(
    [data] => stdClass Object
        (
            [query] => Best Small Business Phone Systems of 2022
            [search_url] => https://www.google.co.uk/search?q=Best+Small+Business+Phone+Systems+of+2022&oq=Best+Small+Business+Phone+Systems+of+2022&num=30&hl=en&gl=GB&sourceid=chrome&ie=UTF-8
            [device] => desktop
            [hl] => en
            [gl] => GB
            [search_engine] => google.co.uk
            [number_of_results] => 8910000000
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                            [title] => best multi line phone system for small business
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Best+multi+line+phone+system+for+small+business&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAh4EAE
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                    [1] => stdClass Object
                        (
                            [title] => best business phone systems
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Best+business+phone+systems&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAh2EAE
                        )

                    [2] => stdClass Object
                        (
                            [title] => office phone systems for small business
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Office+phone+systems+for+small+business&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAh3EAE
                        )

                    [3] => stdClass Object
                        (
                            [title] => landline business phone systems
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Landline+business+phone+systems&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAh0EAE
                        )

                    [4] => stdClass Object
                        (
                            [title] => phone systems for businesses
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Phone+systems+for+businesses&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAh1EAE
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                    [5] => stdClass Object
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                            [title] => multi line phone systems small business
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Multi+line+phone+systems+small+business&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAhzEAE
                        )

                    [6] => stdClass Object
                        (
                            [title] => best virtual phone system for small business
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Best+virtual+phone+system+for+small+business&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAhxEAE
                        )

                    [7] => stdClass Object
                        (
                            [title] => phone systems for small business near me
                            [url] => https://www.google.co.uk/search?num=30&hl=en&gl=GB&q=Phone+systems+for+small+business+near+me&sa=X&ved=2ahUKEwiMrtGfkKr1AhVlBGMBHQjRDyUQ1QJ6BAhyEAE
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                            [paidPosition] => top
                            [title] => Compare Telephone System Prices and save
                            [trackingUrl] => https://www.google.co.uk/aclk?sa=l&ai=DChcSEwj7_tifkKr1AhWDy9UKHc_4ANIYABAEGgJ3cw&sig=AOD64_2ybSrXbYK9L7eRRnaxSa9eNiPkFQ&q&adurl
                            [destinationUrl] => https://quotes.expertmarket.co.uk/telephone-systems
                            [breadcrumbs] => Array
                                (
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                            [description] => Compare Business and Office Phone Systems. Solutions include VOIP, IP, PBX. Get 100% Free Quotes
                            [position] => 1
                            [serp_type] => paid
                            [isOrganicPage] => 
                            [isOrganic] => 
                            [serp_title] => Top 5 Phone Systems - What Are The Costs In 2022?
                            [url] => https://quotes.expertmarket.co.uk/telephone-systems
                            [serp_description] => 5+ Phone Systems Allows Businesses To Work Efficiently & Scale. Get A Free Quote Today. How Does It Work? Fill Out Our Form, Speak To An Expert, Get Quotes And Save Today. Leading Suppliers. Increase Productivity. Cutting Edge Handsets. Save Money. Save Time.
                            [hostname] => quotes.expertmarket.co.uk
                            [h1] => Save by Comparing Telephone System Prices
                            [h2] => Array
                                (
                                )

                            [h3] => Array
                                (
                                    [0] => Get Prices From:
                                    [1] => Get Telephone System quotes in 3 simple steps
                                )

                            [h2WithAnchors] => Array
                                (
                                )

                            [wordCount] => 54
                            [imgCount] => 14
                            [lang] => 
                            [faq_on_page] => Array
                                (
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                            [anchors] => stdClass Object
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                                    [outboundSize] => 0
                                    [list] => Array
                                        (
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                                )

                            [toc] => Array
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                                            [name] => Get Prices From:. 
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                                                (
                                                    [0] => stdClass Object
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                                                            [name] => Get Telephone System quotes in 3 simple steps . 
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                            [schema_type] => Array
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                            [comment_questions] => Array
                                (
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                            [body] => Save by Comparing Telephone System Prices Complete our short form. It only takes a minute Get Prices From:. Get Telephone System quotes in 3 simple steps . Complete our short form in under a minute Receive free quotes from supplier(s) that may meet your requirements Compare quotes and see if you could save
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                                            [tf] => 4
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                    [1] => stdClass Object
                        (
                            [paidPosition] => top
                            [title] => Top 10 Best Office Phone Systems of 2022 | GetVoIP
                            [trackingUrl] => https://www.google.co.uk/aclk?sa=l&ai=DChcSEwj7_tifkKr1AhWDy9UKHc_4ANIYABAAGgJ3cw&sig=AOD64_0QtGRkPCjnX_vXs79-nSg2D1-iAQ&q&adurl
                            [destinationUrl] => https://getvoip.com/ppc/uk-office-phone-system/
                            [breadcrumbs] => Array
                                (
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                            [description] => Compare the best Office Phone Systems. Save big by switching to a hosted VoIP phone system. Read user reviews on services and plans
                            [position] => 2
                            [serp_type] => paid
                            [isOrganicPage] => 
                            [isOrganic] => 
                            [serp_title] => Top 10 Business Phone Systems - 2022's Best & Worst VoIP...
                            [url] => https://getvoip.com/ppc/uk-office-phone-system/
                            [serp_description] => Compare The 10 Best Business Phone Providers. Find #1 VoIP Trusted by Millions! 24/7 US Based Support. Get Unlimited Calling. Award-winning Providers. Services: Business Voice Over IP, All Inclusive Hosted PBX, User Reviews & Quotes.
                            [hostname] => getvoip.com
                            [canonical] => https://getvoip.com/ppc/uk-office-phone-system/
                            [h1] => The Best Office Phone Systems & Providers of 2022
                            [h2] => Array
                                (
                                    [0] => Learn from 50,000+ VoIP Reviews
                                    [1] => Use our QuoteMatch tool to find an office phone system for your needs
                                )

                            [h3] => Array
                                (
                                    [0] => We have used this service..
                                    [1] => Zoom has proved superior to other..
                                    [2] => I have been using their services for..
                                )

                            [h2WithAnchors] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [text] => Learn from 50,000+ VoIP Reviews
                                        )

                                    [1] => stdClass Object
                                        (
                                            [text] => Use our QuoteMatch tool to find an office phone system for your needs
                                        )

                                )

                            [wordCount] => 950
                            [imgCount] => 9
                            [lang] => 
                            [faq_on_page] => Array
                                (
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                                    [outboundSize] => 0
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                                        (
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                            [toc] => Array
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                                        (
                                            [level] => 2
                                            [name] => 
Learn from 50,000+ VoIP Reviews
. 
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                                                            [name] => Zoom has proved superior to other...
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                                            [name] => Use our QuoteMatch tool to find an office phone system for your needs.
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
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                                                            [level] => 5
                                                            [name] => How to Choose the Best Office Phone System Provider for Your Needs
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                            [og] => stdClass Object
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                                    [twitterImage] => https://getvoip.com/images/getvoip-logo.png
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                            [body] => The Best Office Phone Systems & Providers of 2022 Our team of business phone specialists has researched over 200 office telephone systems, and filtered out the best providers based on their reliability, customer service, calling features, user reviews, and pricing. Provider Features Money Back Reviews More Details #1 Best Rated RingCentral UK's 2021 Leader in Cloud Communications → Find a better deal? RingCentral will match itIntegrates Seamlessly with 100+ AppsAll-in-One Phone, Video, Messaging for Any SizeNew Customers - Save Up to 38% Annually 30 days. Cancel anytime. 4.9 Read Reviews Get Pricing Zoom Zoom Phone: Streamline Voice + Video → One App for Phone, Video, Meetings, ChatElevate A Call-to-Video Meeting with 1 ClickSecure HD Audio, Voicemail & Call Recording 30 days unlimited free trial 4.6 Read Reviews Get Pricing Aircall Best Trending VoIP Provider in the UK Proven Call Quality with Local UK CarriersPowerful Plug and Play Integrations to CRMsStarting from 3+ Users Free trial. Cancel anytime. 4.5 Read Reviews Get Pricing Vonage Business UKs Trusted Leader in Cloud Communications Conferencing, App, CRM Integration and MoreUnlimited Calls to UK Landlines & Mobiles - £16/moMix-n-Match Plans from £9/mo Per Your Usage N/A, 24/7 complete care package 4.2 Read Reviews Get Pricing BT Flexible, Agile and Powerful Call-Management 24/7 Dedicated Helpdesk SupportRecieve Calls on One Number From Anywhere 30 days, full refund 3.8 Read Reviews Get Pricing Mitel UC - Mobile First Cloud Communications Award-winning 24/7 Customer SupportUnlimited Calls, Faxing, Texts, and Conferencing Cancel Anytime. Terms Apply. 3.3 Read Reviews Get Pricing Learn from 50,000+ VoIP Reviews . Visit We have used this service... We have used this service for just over two years now. I have had no issues. I find the features amazing! The... - Ian W. More Reviews Visit Zoom has proved superior to other... Zoom has proved superior to other software we have attempted to use. We like the ability to schedule, password... - Mark T. More Reviews Visit I have been using their services for... I have been using their services for quite a while and I am a happy customer, I have my business in UK (... - Vinny P. More Reviews Use our QuoteMatch tool to find an office phone system for your needs. Instantly get bottom line quotes from award-winning providers: How to Choose the Best Office Phone System Provider for Your Needs Depending on the amount of lines needed, your fees can start as low as £7.99/mo/user  from a company like RingCentral. Every company has a different list of services, feature sets, and prices. Depending on the size of your business, you must take in to account features needed, and the amount of unanticipated usage. Step 1 – check your internet connection/bandwidth to make sure you have sufficient Internet speed (your provider can you help determine this). Step 2 – with your budget and service needs in mind, narrow down particular provider offerings to see who can offer you the best service package for your budget. Step 3 – decide which equipment is best for your company’s current and foreseeable needs. You may purchase a phone from $50 up to $500 with all the bells and whistles. Finally – compare companies, quotes, features, and their reliability by reading user reviews.   How to Choose the Best Office Phone System Provider for Your Needs Depending on the amount of lines needed, your fees can start as low as £7.99/mo/user  from a company like RingCentral. Knowing exactly what you need will make the transition fast, easy, and cost-effective. Whether a small business VoIP provider or large enterprise, every company has a different list of services, feature sets, and prices. Depending on the size of your business, you must take in to account features needed, and the amount of unanticipated usage. Step 1 – check your internet connection/bandwidth to make sure you have sufficient Internet speed (your provider can you help determine this). Step 2 – with your budget and service needs in mind, narrow down particular provider offerings to see who can offer you the best service package for your budget. Step 3 – decide which equipment is best for your company’s current and foreseeable needs. You may purchase a phone from $50 up to $500 with all the bells and whistles. Finally – compare companies, available features, and their reliability by reading consumer reviews. Additionally, here are some questions to ask a potential provider: – What are the startup & recurring costs? – Is there a money back guarantee? – Can you port phone numbers? Costs involved? – Is there a contract? Are there cancelation fees? Know what the cancelation process is like. – Are there any hidden fees? – Which features are included, and which features cost extra? – Is there international calling? – What kind of support is available? Have full control over your phone system Typically, users will be able to fully control and customize their business telephone system from a dedicated web-based portal that is provided with the service. These portals are not just user friendly, they are completely digital and allow changes to be made in real-time, taking effect almost immediately. With full system control at your fingertips, you set your preferred call settings, and change it instantly as needed. You can easily set up your phone to automatically go to voice mail or go to another extension. And unlike old phone systems, you can set special rules. Let’s imagine you are in your office, and you have very important work to do, but you don’t want to be disturbed by anyone…except your secretary. You can set a rule that every call goes to voice mail except calls from a certain caller.
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                                    [1] => stdClass Object
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                                            [term] => review
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                                            [term] => phone
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                                    [7] => stdClass Object
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                                    [8] => stdClass Object
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                            [title] => Business VoIP Providers in the UK - Top 5 VoIP Providers
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                            [description] => Gain access to great features & save money with a business VoIP system and learn how to make your company work more efficiently
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                            [isOrganicPage] => 
                            [isOrganic] => 
                            [serp_title] => UK's Best Providers Reviewed - See Our #1 Pick For 2022
                            [url] => https://top5voipproviders.com/uk/
                            [serp_description] => See Expert Reviews & Choose the Best Business Phone Services for Your Needs. Easy Setup! Save Time and Money By Finding the Best Business Phone Services Based On Your Needs. Money-Back Guarantee. No Contracts & Setup Fees. Free Phone Number Porting.
                            [hostname] => top5voipproviders.com
                            [canonical] => https://top5voipproviders.com/uk/
                            [h1] => UK's Recommended Business VoIP Providers 2022
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                            [h3] => Array
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                                    [0] => What is VoIP?
                                    [1] => Recommended VoIP providers
                                    [2] => Why should you switch to a VoIP office phone system?
                                    [3] => Which VoIP provider is best for my business?
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                                            [text] => Buying A VoIP Service For Your Business
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                                Buying A VoIP Service For Your Business                            . 
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                            [body] => UK's Recommended Business VoIP Providers 2022 We’ve done all the research so that you can confidently choose the most convenient VoIP provider for your needs! Our team helps businesses of all sizes save money and gain access to features with VoIP systems that aren’t available with traditional landline phone systems. Featured prices can be updated and free offers may include additional terms. We receive advertising fees from the brands reviewed below. These fees affect the ranking and scoring on this page. We do not compare all service providers in the market. Full Advertiser Disclosure This website is an informative comparison site that aims to offer its users find helpful information regarding the products and offers that will be suitable for their needs. We are able to maintain a free, high-quality service by receiving advertising fees from the brands and service providers we review on this website (though we may also review brands we are not engaged with). These advertising fees, combined with our criteria and methodology, such as the conversion rates, our team of reviewer's finding and subjective experience and product popularity, impact the placement and position of the brands within the comparison table. In the event rating or scoring are assigned by us, they are based on the position in the comparison table, or according to other formula in the event specifically detailed by us. See our How we Rate page and Terms of Use for information. The reviews, rating and scoring are provided “as-is” without guaranties or warranties regarding the information contained in our website, which shall not be considered as endorsement. We make the best efforts to keep the information up-to-date, however, an offer’s terms might change at any time. We do not compare or include all service providers, brands and offers available in the market. Business VoIP 2022 Providers in the UK January 2022 Buying A VoIP Service For Your Business . If you’re considering ditching your traditional landline telephone service for an Internet-based VoIP (Voice over IP) system, you’ve come to the right place. There’s a lot to learn and many things to consider before you make a decision on your small business VoIP system. Our aim is to help you save time and money by collecting the most useful information available on business phone services all in one place. What is VoIP? A VoIP phone system leverages high-speed broadband or cable connection to route calls as digital data over the Internet. Aside from your Internet connection, all you need in your small business to get set up with an offsite-hosted service are compatible handsets. Recommended VoIP providers. These are some of the most recommended VoIP providers on the market: CircleLoop JustCall RingCentral UK Why should you switch to a VoIP office phone system? It’s no wonder that VoIP and PBX (private branch exchange) systems have become the first choice for businesses of all types and sizes. There are lots of good reasons to choose a VoIP phone system for your business, including the fact that hosted VoIP and cloud VoIP systems are often cheap. (Read the full article here.)   Which VoIP provider is best for my business? There is no absolute best provider for small business VoIP, as no two businesses are exactly alike. That doesn’t mean there isn’t a best VoIP system for you. The most important part of choosing a VoIP phone service is to do your homework. Assess your current office phone system, your Internet connection, your current and projected call volume and patterns, and whether you would prefer to manage the system in-house or have the provider manage it offsite. All of these considerations will have a significant impact on the upfront and ongoing costs, the features you have at your disposal and the ease of set-up. But, when all is said and done you will end up with a flexible, scalable telephone system that has the potential to boost your team’s productivity saving you thousands of dollars. Excited to bring your company’s telecommunications into the 21st century? Before purchasing, take your time to read our in-depth reviews of the leading VoIP providers, check out our articles, and compare VoIP systems using our handy comparison tool. You will then be well-equipped to make an informed purchasing decision! Quick Links About Us How We Rate Privacy Policy Terms of Use CCPA Privacy Notice Privacy Rights Policy Cookie Settings Contact Us Our goal is to provide answers to all of your questions so you can make a confident purchasing decision. We welcome your feedback, so please email us at [email protected] with suggestions and questions. We’d love to hear from you! We use cookies for functional, analytic and advertising purposes. Review our Cookie Policy to learn more, including how to adjust your cookies settings. Setting instructions i agree
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                            [body] => Let's get your quote 9% Complete Our Partners 4Com Technologies LimitedABI Business Services LimitedBerry Telecom LtdBlizzard TelecomsbOnline LimitedLily Communications LimitedMTECH COMMUNICATIONS LIMITEDTrinsic LimitedWOWCOM LIMITEDXLN Our Products Business MobilesBusiness Telephone SystemsMerchant AccountsBusiness InsuranceBusiness EnergyFuel CardsBusiness Epos Systems
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                            [body] => Best small business phone systems in 2022 Think you can do without a business phone system? Think again. Business phone systems are a must for any startup. Read on to find the right one for you. Ross Darragh December 14, 2021 8 min read About us . Startups was founded over 20 years ago by a serial entrepreneur. Today, our expert team of writers, researchers, and editors work to provide our 4 million readers with useful tips and information, as well as running award-winning campaigns. Our site is governed by the Startups editorial manifesto. This article was co-authored by: Ross Darragh Writer Robyn Summers-Emler Grow Online Editor Our independent reviews and recommendations are funded in part by affiliate commissions, at no extra cost to our readers. According to our research, the best small business phone system is without a doubt the 8×8 X Series, due to its small business-centric features, internationally operative capabilities, in-depth analytics, and reasonable pricing.But that’s not to say this system will suit every business, which is why we’d recommend you use our custom-built cost comparison tool to help you move forward. Developed by our team of telephone system experts, this tool will help you make an informed decision about which product best fits the needs of your business, offering you personalised bespoke quotes from the UK's top phone system providers.However, for further insight about the 8×8 X Series phone system and its competitors, read on… Want to compare bespoke personalised quotes from the best UK telephone system providers? Use our quick and easy comparison tool to be matched to quotes that make sense for what you need Get Started In this article, we will cover: . The best small business phone systems: an overview The best small business phone systems: a deep dive Tips for choosing the best phone system for you Conclusion – summarising the best small business phone systems Small business phone system FAQs The best small business phone systems: an overview. Phone System ProviderBest forPricing starts from8x8 X Series Operating internationally £8 per user, per monthBT One PhoneRemote workers Bespoke, but average monthly spend is £35 per user, excluding VATRingCentral OfficeAll in one communications £7.99 per user, per month 4com HiHIVersatility and ease of use Bespoke, quote available on requestLily CloudCustomer supportBespoke, quote available on requestPricing is correct as of 12th August 2021 The best small business phone systems: a deep dive. Whether businesses are working remotely, are back in offices, or have adopted a hybrid approach since the end of the last lockdown, a fundamental part of operating is to be fully contactable. This is why choosing the right business phone system for your small business is so important, because wasting time and money implementing the wrong system could be devastating for your small business.This is why we've carefully analysed the market and selected the five phone systems that stand out as the best choices for small businesses – to ensure you end up with an appropriate product.Read on to find out about each of them in more detail.8×8 X Series. Key Features . ✔ Unlimited global calling across 47 countries✔ Company-wide team instant messaging✔ Mobile and desktop appsAward-winning communications company 8×8 brings us the X Series, a unified communications solution that's been designed specifically for small and medium businesses. The X Series is a cloud-based VoIP system, which is particularly beneficial for small businesses that operate internationally, as advanced plans (X4 onwards) come with unlimited calling across 47 countries for smarter global engagement.Pricing starts from: £8 per user, per month (8×8 Express)  Pros Generous 30-day free trial Free calls internationally to 47 countries - perfect for dealing with clients and customers overseas Express package is great value for money at £8 per user, per month In-depth analytics to manage customer satisfaction and employee performance Cons More advanced plans can get expensive for small businesses Cloud-based VoIP system, so if your business needs are for a PBX or multiline phone system this would not suit you BT One Phone.  Key Features. ✔ Mobile app compatible with iOS and Andriod ✔ ‘One Phone’ portal for call routing and user administration ✔ No additional costs of using the system anywhere in the EU The enormity of BT and their business phone offering makes it a little difficult to select the best system offered by the industry giant. But we’ve selected BT One Phone, as it’s an excellent business phone system for remote businesses and their travelling employees. The BT One Phone system turns any personal mobile into a kitted-out business machine using sim cards, a mobile, and an online portal.Pricing starts from: Bespoke, but the average monthly spend is £35 per user, excluding VAT Pros A dedicated onboarding manager helps your business get set up, along with access to a 24/7 BT One Phone helpdesk No need to purchase handsets (as the system is set up through mobile) Perfect for entirely remote working businesses with no office space Can easily add and remove users as your company grows Cons Must pay for additional security - using mobile phones as business phones can have a drawback: if it gets into the wrong hands, it could be disastrous for your business. You can however pay for security software MobileIron Cloud The average user cost is £35 per month, which is quite expensive compared to other providers Short on time? In 2020, we helped nearly 2,000 readers find the right telephone system for their business, and our aim is to continue this trend by offering reliable, accurate support and advice to startups everywhere.If you'd like support in finding a phone system quickly and easily, our custom-built phone system comparison tool will match you with the best suppliers for your business needs. There are no obligations, and the form takes just minutes to complete. RingCentral Office. Key Features. ✔ 100 to 4,000 inclusive minutes per user, per month (depending on the plan)✔ Mobile and desktop apps  ✔ On-demand call recordingRingCentral Office is the all-in-one communications provider, offering flexible, cost-effective business phone system packages. The cloud-based VoIP system’s accessibility and versatility mean it is great for small businesses with huge scaling-up potential. All plans come with an abundance of features including call recording, voicemail-to-email, and extensive software integration RingCentral had to make the list.Pricing starts from: £7.99 per user, per month Pros It’s cheap. The cost for the basic plan is the cheapest available on this list, and even the advanced plans are still well within a small business budget Quality of service reports ensure customer satisfaction can be monitored Integration heaven - RingCentral can integrate with lots of applications, including Microsoft Office, Salesforce, Zendesk, and Dropbox Cons Although it offers 24/7 customer service, recent reviews on Trustpilot have suggested that the support isn’t as efficient and immediate as it should be 4com HiHi. Key Features. ✔ HiHi Connect and HiHi There mobile apps ✔ Call reporting ✔ On-hold marketingThe 4com HiHi is the slickest, most flexible phone system available on this list. Its ingenious design of a tablet-turned-handset means employees can take their calls on the go, have access to video conferencing, and a whole suite of apps available on the Google Play store. 4Com also offers 24 hour UK-wide support and maintenance, with dedicated nationwide engineers available.Pricing starts from: Bespoke, quote available on request Pros The tablet interface makes it incredibly easy to use, and comes with two docking stations, for both the office and home On hold marketing is a great feature that allows you to market products whilst customers are on hold Can replicate your phone system on mobile with HiHi Connect, so you can manage your business anywhere on the go Cons Pricing and minute allowance/inclusive minutes aren’t mentioned, could end up being pricey especially if the system isn’t replacing an existing phone system Lily Comms. Key Features. ✔ Auto-attendant ✔ Personalised messages and customised hold music ✔ Access via mobile or web app, handset, and softphone Lily Cloud, from award-winning communications company Lily Cloud, is an office phone system that's designed to scale. With on-demand features, the system enables you to add or remove users quickly and easily (which is encouraging for small businesses, whose futures are typically unpredictable). Lily Comms offers an excellent level of customer support, providing you with a dedicated account manager and 24/7 support options. Lily Comms also claims to have saved 86% of its customer’s money once they have switched.Pricing starts from: Bespoke, quote available on request Pros Excellent 24/7 customer support, with a dedicated account manager to help you onboard and get the most out of the system Save between 30% to 60% when switching to Lily Cloud from on-premise solutions Cons You'll need to pay extra for team collaboration features (via the Lily Collaborate platform) such as video conferencing and instant messaging Summary – the best phone systems UK. So, to summarise, the 5 top phone systems for small businesses based in the UK are:8×8 X SeriesBT One PhoneRingCentral Office4Com HiHiLily Cloud Now you’ve read our reviews, the next step is to start comparing quotes directly from these providers. We can tell you which product is best, but at the end of the day, you need the right system to fit your business needs. This is why our team of experts has created a helpful custom-built comparison tool so you can compare providers quickly, and easily.Simply fill out the form (in minutes), and we will provide you with quotes and further information from the best UK providers available. Tips for choosing the best phone system for you. Every business has different needs when it comes to phone systems. For example, some features, like call recording, will be incredibly important to businesses with a customer service team, to manage service quality. Other businesses need to ensure their system has a mobile app, because a lot of their employees are out on the road during working hours, and need to be easily contactable.Essentially, what you’ll look for in a phone system provider will change, so we’ve put together some questions to consider that will help you navigate the decision-making process.Specialism – Do you want a provider that specialises in phones for businesses or would a more generalist supplier be more suitable?Customer support – Where and how can you access assistance? Think about the time zone that support agents are located in, and how you can contact them e.g. phone, email, live chatServices – Is it only the actual devices that your business requires, or are you looking for a provider that can offer additional services, like hosting, as well?Purpose – If you need phones that can offer specific functions, then seek out a provider that offers these in their devices, such as connectivity or integration with other systemsBudget – the amount of funds that you can allocate for a phone system is likely to affect which providers you can choose from, as they all have different price pointsCustomer satisfaction – it’s always important to check how satisfied customers are with a provider’s service. The last thing you want is to be wrapped up in a contract with a provider that has awful customer support, replying to emails weeks later and never answering the phonesContracts – be sure to consider the length of time of contracts with providers, are you happy to be tied into a contract for 24 months? Or do you want a lot more flexibility?Which features does your business telephone system need?Think about what your budget is and what your small business requires from a phone system. Some features to consider include:Automated call forwarding – Automatically transfer calls to your business phone to a different number at any location. This can be very useful if you’re expecting an important call to your business, but are out of the office or even on holiday.Dashboard – This allows you to manage your office telephone system from one central resource or programme, with access for all team members, dependant on what their needs are. Some dashboards also allow you to integrate all your communication channels, so you have control over your voicemails, emails, SMS, and fax messages, at one touch point.Speed-dialling – Store the numbers your team members call the most frequently and easily call them with a one-button dial.Answering machine – This may be a standard answer machine system. Or your business might require the ability to convert voicemails into a readable email that gets sent straight to your inbox. It allows you to sort and scan through missed calls and voicemails at a quicker rate than simply listening to each message individually.Conference calling – This feature enables your team to speak to people off-site easily. Conference calls can be popular for team meetings with off-site staff members or calls between your sales team and relevant clients, for example.Video calls – If you work remotely, or want to speak to suppliers and providers without the expense of arranging an in-person meeting, a business phone system with a video calling feature is ideal.The most basic telephone systems will tend to focus on the most common needs (like speed-dialing and an easy-to-use dashboard), whilst more sophisticated models will be able to do everything on the list above. Do you already have a telephone system? Find the right system and supplier for your business Yes No Conclusion – summarising the best small business phone systems. So there you have it, the best business phone systems for small businesses.Each system has its unique benefits and features. Lily Cloud is the winner for customer support, but the fact you have to purchase its Collaboration software to instant message and arrange video conferences with colleagues is far from the likes of RingCentral’s unified communications offering.BT One Phone is great for small businesses without an office space, as communication with your colleagues comes at no cost whilst you are all using the One Phone network, wherever in the UK or EU you are.But, internationally, BT’s system falls short, unlike the incredible 8×8 X series, which offers not only unlimited calls to over 47 countries in the world but the best performance analytics of any system on this list. In terms of versatility, however, that award goes to the unique and slick 4com HiHi. It’s so innovatively designed and has the best interface of all the systems on our list.Overall, for us at Startups, the winner is the 8×8 X Series. Not only is it a reliable, trusted communications brand, it’s also offering a brilliant system at such a reasonable price of just £8 per month for the express plan, with a generous 30-day free trial to boot. There are plenty of excellent features for small businesses, including integration with countless apps including Hubspot, and the customer service is better than our runner-up, RingCentral Office. So, what's next? Now you feel confident about the providers that can help your business, it’s time to compare them directly and choose the right one for you.We are here to help with that – simply click on our custom-built comparison form, fill out a few simple questions, and you’ll be on the way to choosing from the best business phone system providers in the UK. Small business phone system FAQs. What is the difference between VoIP and SIP?SIP stands for Session Initiation Protocol and is the line type for connecting Voice over Internet Protocol (VoIP) to a phone system, allowing video as well as voice calls to be made over the internet.Although VoIP and SIP both support IP (or internet-based) calls, they aren’t the same thing.VoIP simply means making calls over the internet.SIP, on the other hand, has a much larger scope. It’s a specific protocol that’s used to enable a range of multimedia sessions, which include VoIP calls.What is PBX?PBX stands for Private Branch Exchange. This means:You can use outside lines for making external callsYour internal telephone numbers can also be connected to a public telephone network or VoIP provider.PBX phone systems are increasingly similar to VoIP phones. They often have IP points added, so you can host the phone system for your business within the cloud. Compare bespoke telephone system quotes Use our quick and easy comparison tool to be matched to quotes that make sense for what you need Get Started It only takes a minute. Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free advice and reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews. Share this post facebook twitter linkedin Ross Darragh Writer Ross has been writing for Startups since May 2021, specialising in sustainable business and telephone systems. He also runs the successful entrepreneur's section of the website.He's previously written for Conde Nast Traveller and the NME and is passionate about music, sustainability, and travelling. Follow him on his Twitter - @startupsross for helpful business tips. Related Articles . 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                            [title] => 8 Best Small Business Phone Systems for 2022 | GetVoIP
                            [url] => https://getvoip.com/blog/2019/08/27/office-phone-systems/
                            [destination] => https://getvoip.com › blog › 2019/08/27 › office-phone...
                            [description] => With numerous business phone systems on the market today, it can be tough to choose the right one for small business. Here, we break down what you need to know to find the best business phone system
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                            [date] => 30 Dec 2021
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                            [serp_title] => 8 Best Small Business Phone Systems for 2022 | GetVoIP
                            [serp_description] => How Office Phone Systems Benefit Your Customers; How Business VoIP Phone Systems Impact Your Bottom Line; 8 Best Business Phone System Providers ...
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                            [h1] => 8 Best Office Phone Systems for Small Business for 2022
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                                    [1] => How Office Phone Systems Benefit Your Customers
                                    [2] => How Business VoIP Phone Systems Impact Your Bottom Line
                                    [3] => 8 Best Business Phone System Providers
                                    [4] => What Are Customer Interactions & How to Deliver Them
                                    [5] => Choose a Business Phone System that Meets Employee Needs
                                    [6] => The Cause and Cost of Bad Customer Experiences
                                    [7] => Upgrading Your Office Phone System is Essential
                                    [8] => Office Phone Systems for SMBs FAQs
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                                    [0] => 1. RingCentral
                                    [1] => 2. Nextiva
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                                    [3] => 4. 8×8, Inc
                                    [4] => 5. Dialpad
                                    [5] => 6. Vonage Business
                                    [6] => 7. Ooma
                                    [7] => 8. Avaya
                                    [8] => What Are “Daily Details?”
                                    [9] => How to Deliver “Daily Details”
                                    [10] => Methods to Meet Employee Needs
                                    [11] => Make Employee Connections With Conference Calling
                                    [12] => Bad Customer Experience Examples
                                    [13] => Bad Customer and Employee Experience Statistics
                                    [14] => The Impact of Bad Experiences on Business
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                                            [question] => What is a small business phone system?
                                            [answer] => A small business phone system is a Voice Over Internet Protocol (VoIP) telephony communication platform that uses the Internet, not the standard PSTN network, to make/receive phone calls. VoIP phones offer advanced features like visual voicemail, call recording, and call routing not available on traditional desk phones. 



What is “Bring Your Own Device” (BYOD)? 

Note that most small business phone systems today include additional communication channels and team collaboration solutions, such as video calling, instant chat messaging, SMS texting, and file sharing. 




VoIP phone solutions offer several tiered, scalable plans that are payable on a monthly basis.

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                                            [question] => What should I look for in a small business phone system?
                                            [answer] => Though the specific features you need will depend on the nature of your business, you should look for a small business phone system that offers: 




 * At least a 99.9% guaranteed uptime

 * Scalable pricing/plans, whether all-in-one feature bundles or features that can be purchased a la carte

 * Mobile applications for Apple and Android devices 

 * Integrations with existing third-party communication and client management software (CRM systems, video calling tools, project management apps, etc.) 

 * Unlimited calling in the United States and Canada

 * Local, toll-free, and/or vanity business phone numbers

 * Standard VoIP features like call routing, call forwarding, call recording, call transfer, call queueing, IVR, etc. See more standard VoIP features here [https://getvoip.com/blog/2020/09/30/voip-features/]
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                                            [question] => What equipment do I need for a VoIP phone system?
                                            [answer] => One of the biggest reasons for the popularity of VoIP phone systems is that they require very little equipment and hardware to operate.




The most important thing you’ll need is a stable Internet connection from your ISP with a bandwidth of at least 100kpbs/second. Note that the VoIP provider is not responsible for the cost/management of your Internet. 




You’ll also need a router and modem. 




Since VoIP phones offer softphone capabilities and mobile applications via BYOD, you aren’t required to purchase any new phones or computers.  




The majority of VoIP users opt for a cloud-based solution, which means the provider is responsible for hosting the data server. Some businesses opt for on-premises VoIP service, which requires additional equipment (and professional setup/installation.) 




Common, but optional, equipment also includes headsets, speakers, analog phones, microphones, and even professionally installed conference rooms with things like digital whiteboard screens. 
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                                            [question] => Can I use an analog phone with a VoIP platform?
                                            [answer] => Yes, you can use analog phones (traditional desk phones) with your VoIP service. 




This will require the purchase of an analog telephone adaptor (ATA) that connects your desk phone to the VoIP system. 




Many VoIP providers offer compatible analog phones on their websites that can be rented or purchased outright.
                                        )

                                    [4] => stdClass Object
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                                            [index] => 4
                                            [question] => What is “Bring Your Own Device” (BYOD)?
                                            [answer] => YOD, or Bring Your Own Device, allows users to connect existing devices (smartphones, tablets, analog phones, desktop computers) to their virtual phone system, adding portability and eliminating the need to purchase an excessive amount of new equipment. 




Businesses taking advantage of BYOD capabilities will usually set monitoring/security/data ownership and access policies to protect sensitive business data if/when these devices are taken out of the standard office environment. 
                                        )

                                    [5] => stdClass Object
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                                            [index] => 5
                                            [question] => How do I set up a small business phone system?
                                            [answer] => The setup process of a standard small business VoIP phone system is refreshingly simple. 




Depending on the specific provider you choose, you may be able to set up a basic phone system online in about 10 minutes. 




The main steps to take are to check network compatibility, choose a business phone number, determine the number of users, and then download the softphone/mobile VoIP app. 




If you’ve chosen a completely cloud-based solution, you won’t need to connect a physical PBX box to your phone system. If you have an on-premises solution, use an Ethernet cable to connect your PBX box to your desk phones/computers. 




Note that providers have a step-by-step installation guide in their online knowledge base if you want to manage the process on your own. 




However, for more complex systems, you’ll likely need personalized installation and setup support. Most VoIP providers offer custom onboarding programs, user training webinars or custom courses, and onsite installation/setup. 
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                                                    [href] => https://blog.thebrevetgroup.com/21-mind-blowing-sales-stats
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                            [body] => 8 Best Office Phone Systems for Small Business for 2022 Featured In In this mega guide, we break down what you need to know about the best VoIP phone solution. With numerous phone systems on the market, it can be tough to choose the right one. Before we dive right in, it is best to review your small business communication goals. You want to ensure the business VoIP provider you decide to use has what you need to meet them effectively. Full of helpful information, this guide cuts through all the useless noise online. We want you to get straight to the best VoIP phone services in the industry today. Choose a VoIP phone solution that will improve call quality and overall customer service. The goal is to find the right VoIP system that adds real value to your business, teams, and customers.     Table of Contents:   What is VoIP? How Office Phone Systems Benefit Your Customers How Business VoIP Phone Systems Impact Your Bottom Line 8 Best Business Phone System Providers What Are Customer Interactions & How to Deliver Them Choose a Business Phone System that Meets Employee Needs The Cause and Cost of Bad Customer Experiences Upgrading Your Office Phone System is Essential Office Phone System FAQs     What is VoIP?   VoIP is an office phone for a business. It is an acronym that stands for Voice over Internet Protocol. It is a phone service that uses your internet connection to make and receive calls. It also offers more communication functionality and options for your business to use. It gives you the flexibility to conduct your work from anywhere, and on any device. No longer will you need to stay close to your analog desk phone to receive customer calls, or communicate with a colleague. You have the freedom to roam.  As long as you have a working internet connection, you can communicate with customers. IP phone systems allow you to take business calls from your smartphone when you’re on the go. Use your mobile devices and VoIP to transform your workplace. You can make it a virtual office when using a VoIP solution.   How Office Phone Systems Benefit Your Customers.   As customer expectations are high, you need to deliver what they need, and VoIP can help you. There are a variety of common qualities necessary to provide excellent service. The traditional ways no longer work because your customers want more. They crave a premium experience from businesses they patronize. With a modern phone system for your business, you can serve them even better. To address customer needs, you must incorporate the following into the buyer’s journey. (See below) Strong communication connections Rapid responses to voicemail messages Quick retrieval of customer information A willingness to help and support Provide convenience, features, and options Ability to chat with a human online or onsite Multiple customer service channels These are only a few of the ways your business can meet the standards of today’s customers. For your business to gain happy customers, you have to have a system that will help you. Even small businesses can increase their experience by using a high-quality business phone system. Customers want comfortable, quick, useful, and seamless experiences. Each customer has a picture of what exceptional service looks like in their minds. If you do not have an understanding of what this entails for each customer, it will cause frustration. Customers are only moments away from a fiery tweet because they typically call in from their mobile phones. How you communicate with customers is vital to the survival of your business. Choose a reliable phone system for your office, so your customers can always reach you. In the event of inclement weather, you can route calls to your cell phone, too.   How Business VoIP Phone Systems Impact Your Bottom Line.   The phone service provider you choose impacts customer satisfaction and buying decisions. Unfortunately, some businesses fail to realize just how much each interaction matters. It is the build-up of customer interactions that create experiences. Moreover, it is all the small interactions that consist of  “daily details.” As your team interacts with customers every day, the methods they use need to run smoothly. The tools they use to communicate cannot be the reason poor service occurs. Even if your office has a PBX, you can equip it with a reliable cloud phone system, too. Whether you’re using popular tools from Microsoft or Google, be sure to always take into account if these tools are useful, such as messaging platforms, SMS, emails, and phone system capabilities. Consider their quality and if the tools you use are performing at a top-notch level. Interactions and tools affect the customer’s overall experience with your business. Popular IP PBX systems can be retrofitted with high-performance VoIP solutions, especially if it’s Avaya, Cisco, or Polycom. SIP Trunks provide the backbone of cloud PBX voice communication. If your current business phone system does not serve you, it’s time for a switch. You need a system that supports the experiences you provide, and the service you expect. Your business needs VoIP.   8 Best Business Phone System Providers.   Whether you’re searching for the best office phone for a small business or large enterprise, you should be communicating with your customers and employees on a higher level. Switch out your old telephone system for one of the best business VoIP providers. Use the reasons why making a switch is important to your business needs. Are you looking for a call center-friendly system? Or, do you want more or less control over how your business service works? What you decide will impact the type of VoIP system your business requires. Here are a few systems to consider when reviewing the providers in this article: PBX (Private Branch Exchange) – Used to communicate internally (within the company) and externally (with the outside world). It is a private telephone network. PBXs often handle internal phone extensions and call management. Virtual PBX – Used to provide businesses of all sizes PBX technology to manage phone tasks within offices and departments. SIP Trunking – A Session Initiation Protocol (SIP) Trunk is used for multiple real-time applications like voice and video applications. Data is sent and received via a SIP client. PSTN (Public switched telephone network) A PTSN is the infrastructure and services for public telecommunication.  It is a public telephone network. Below are five of the best business VoIP service providers. Choose from the best of the best to enhance your business communication and customer service experiences.     1. RingCentral.     RingCentral’s phone system combines voice, video, conferencing, and team messaging into one unified and seamless communication system. One of the first companies to enter the VoIP space, RingCentral is known for its innovative and cutting-edge technology which is integrated into a secure, one-stop, cloud-hosted communication solution. RingCentral’s team collaboration features such as real-time messaging, video calling, screen share, and file sharing allow users to communicate and collaborate from anywhere, which means greater productivity and efficiency. RingCentral also offers top-of-the-line international video conferencing which allows companies to conduct face-to-face meetings (with screen sharing) while vastly reducing travel expenses. RingCentral pricing starts at $19.99 monthly per user for their “Essentials” plan which allows for up to 20 users.  For more than 20 users you can choose from their “Standard” plan at $24.99 monthly per user or their “Premium” or “Ultimate” plans which offer advanced features such as automatic call recording, single sign-on, and CRM integrations. Learn more about RingCentral’s plans and pricing here.     2. Nextiva.     The Nextiva platform, like other Grasshopper alternatives, unifies your business communication. Its VoIP phone service and features turn prospects into loyal customers. A dependable VoIP system, many businesses choose to rely on Nextiva to conduct business activities inside and outside the office. Your location no longer depicts how much work you can complete. You can now finish all work projects from anywhere via your smartphone. Nextiva equips your team with the right business tools to keep employees productive, and customers satisfied. With items like call routing, hold music, video-conferencing, and various calling features, your business is ready to rule the world. Let’s just say, building strong relationships and experiences has never been easier. Everything you need is included like call logs, call waiting, advanced voicemail, and a toll-free phone number at no additional charge. The price of Nextiva’s phone service starts from $20.00 per user every month. When you add more users, the better deal you will receive. Nextiva gives you options to expand your office phone and save money. Learn more about Nextiva telephony plans here.     3. GoToConnect.     GoToConnect service benefits for businesses is to simplify phone line management, call monitoring, and conferencing setup. It helps with improving communication and collaboration with teams, employees, and customers making it one of the best phone systems out there. GoToConnect offers your business the ability to combine voice and video, as well as mobility. You can use your mobile device to stay connected to work while on-the-go. The price of Jive phone service starts from $19.95-$29.95 per month per user. After that, price plans change with every additional group of users. GoToConnect plans use a tier method.     4. 8×8, Inc.     8×8 places its efforts on ensuring they have a truly unified cloud-based communication system that works simply and seamlessly with your business. They pride themselves on their innovative thinking to provide reliable and crafty solutions. 8×8 wants to keep you connected to your customers. Your business miscommunication issues will immediately lessen with the 8×8 system. You can make better relationships by ensuring the delivery of messages is no longer getting in the way. The price of 8×8 phone service starts from $15.oo per month, per user from for their X Series X2 plan. After that, the price goes up to $172 per month, per user, for the X8 plan which is their most advanced plan. You have several available options to choose from for your business. Learn more about 8×8 plans here.     5. Dialpad.     Dialpad makes your business calls better. It works by offering various ways to connect your team with its customers. Gain a variety of tools with one of the best office phones for your business. Opportunities for gaining more customer connections are bound to happen as a result. Dialpad powers your business communication in multiple ways: voice, video, messages, AI, and meetings across your existing devices. Dialpad pricing starts from $25.00 per month, per user. They also offer a Pro and Enterprise option at different prices. Learn more about Dialpad phone plans here.     6. Vonage Business.     The Vonage Business office phone is entirely cloud-based. Additionally, Vonage Business allows you to implement new software easily without additional infrastructure or costs so that you can easily scale as your business grows. The Vonage Business API platform, Nexmo, allows businesses to greatly improve customer experiences with omni-channel capabilities.  Nexmo uses the very latest technology to connect businesses with consumers in real-time, in whichever channel the consumer prefers.  This could be voice, email, chat or social media.  Additionally, embedded communications create contextually relevant interactions to keep customers happy, improve sales and streamline customer service. Vonage Business plans go down in the price per line the more phone lines you have. For example, for 1-4 lines, plans start at $19.99 monthly per line. For 5-19 lines, plans start at $17.99 monthly per line. For 20-99 lines, plans start at $14.99 monthly per line. Learn more about Vonage’s Business Cloud plans and pricing here, and the state of Vonage Business here.     7. Ooma.     Ooma offers technology to assure every customer call coming in or going out from your business is crystal clear. It delivers voice quality even under extreme conditions. By using a collection of advanced technologies, Ooma works to keep the conversation flowing. When you replace your landline with a VoIP provider, you will feel the difference. Not only does it enhance employee commitment to service, but it delivers ease. The price of Ooma phone service starts from $19.00 per month, per user. Your VoIP phone service you choose needs to be reliable, dependable, and supportive, both for you and your customers. Do not allow your business VoIP system to let you down. Stop losing customers, employees, and money. When you decide to use a VoIP phone provider, you choose to make employees and customers the top priorities of your business. Learn more about Ooma Pricing and plans.     8. Avaya.     Avaya offers a cloud phone system that lets its users call, chat, meet, and collaborate with employees and customers all on one platform. Their tool is designed to offer personalized, intelligent, and effortless interactions for all Avaya users. The company has a complicated past. In 1995, Lucent Technologies spun off from AT&T. Five years later, Avaya spun off from Lucent. Avaya actually went bankrupt in 2017 but was eventually saved by RingCentral. The two companies entered a partnership in 2019 to create Avaya Cloud Office, which is powered by RingCentral.  Avaya Cloud Office was designed to give its users an all-in-one experience that specifically fits the way you work. You can get in touch with customers or coworkers through the platform’s voice or SMS messaging using your desktop or mobile device. Avaya Cloud Office also offers a video meeting solution for up to 200 participants. Users can also leverage Avaya’s analytics offering to see how effective your business’s communications are.  Avaya Cloud Office has four different pricing plans available, with each individual price based on the number of licenses you need for the software. Companies with less than 20 users can take advantage of the Essentials plan, starting at $19.99/user/month. The remaining pricing plans are available to organizations with 20+ users. The Standard plan starts at $24.99/user/month, Premium begins at $34.99/user/month, and Ultimate starts at $49.99/user/month.   What Are Customer Interactions & How to Deliver Them.   Customer interactions consist of two things. One, providing “daily details” and two, the methods you use to deliver them. These are essential in any of the best phone systems for small businesses and major enterprises.   What Are “Daily Details?”. The phrase “daily details” is how I sum up what needs to happen during every interaction. It consists of the following: Unified Communication: Everyone in the office communicates with customers using one fully integrated phone system. This also includes CRM software, text messaging, helpdesk, and call center functions. Quality of Service: This includes uptime, internet connection, availability, user experience, security, and customer support. Business Contact Options: Local number, call recording, call forwarding, mobile app, cell phone, visits in-person, website, toll-free number, and easy to find on search engines like Google. Product Details: high-quality items, in-stock, buying options, affordability, and advanced features.   How to Deliver “Daily Details”. Another essential factor in creating positive interactions are the methods you use. The methods to deliver “daily details,” include: Phone Calls Text Messages Face-to-Face Emails Voicemail Faxing Social Media Contact Center Live Chat Advertising You can also deliver daily details using free help desk software.  Every interaction you have with customers is critical. Pay attention to what you provide and how you deliver it. The phone service provider you choose matters too. Not only will it affect the customer experience, but employee ones too. These are your business’ most important relationships. You must have an office phone that supports both of them.   Choose a Business Phone System that Meets Employee Needs.   You have employees because you need them for your business. They, too, have needs that go beyond receiving a paycheck. Meeting employee needs ensures better customer interactions, which leads to more sales. By using a VoIP small business phone service, you equip employees with the right tools. It makes it easier to deliver “daily details” during every interaction. As a result, you will see success. As a business owner, you are responsible for meeting employee needs. They rely on you to supply them with supportive methods. What do employees want from employers? Access to capable equipment and features Ability to work on their phones with a mobile app Remote work options – temporary or permanent Task management and organization Clear and concise customer management tools Serve customers across multiple channels, beyond the phone High-quality products and services to sell A reliable and trustworthy phone system Your VoIP provider needs to include methods that enable you to meet your employee needs. Your small business phone system handles more than outgoing and incoming calls. Your employees, along with your customers, need more.  Happy employees mean happy customers.   Methods to Meet Employee Needs. Video conferencing Caller ID Auto Attendant High-speed internet connection Mobile Device Features for iOS and Android Softphone Handset Headset Cordless Phone Call Center Management Software Automatic call recording Information Management Platform   Make Employee Connections With Conference Calling. When you equip employees with features that promote connectivity, you take your business to the next level. Employees want to collaborate and make connections with team members. Incorporating tools like conference calling and web conferencing software can unlock new levels of productivity for your small business. Phone service alone can only take your business so far. Landlines have too many restrictions for you to go where you want to go. Enabling your employees to converse, meet, and discuss projects live is what you need to grow your business. Your business phone system is your competitive advantage. If the virtual phone system your business uses does not keep employees connecting, soon this will be reflective in the service you provide. The trickling in of unhappy customers will begin. Your employee experiences dramatically impact the outcome of your customer experiences. You can no longer have a lousy phone system that lacks compelling features. Modern phone systems offer redundancy to direct calls to cell phones in the unlikely event of an internet connection outage. Whether you’re selling the best office phone for a small business or international enterprise, a modern VoIP solution is within reach.   The Cause and Cost of Bad Customer Experiences.   Having a business in the digital age makes it all too easy to forget about one of the oldest methods of customer communication: the telephone system. As a result, some businesses believe that other forms of communication take priority, but 92% of all customer interactions happen over the phone. That does not necessarily mean all of them are phone calls, which is why you need a VoIP system that can support your business. If your business phone system is lagging, you are disappointing your customers and employees. You can do so much better.   Bad Customer Experience Examples. The average company loses between 10% and 30% of its customers each year. It does not take long for these numbers to grow, especially if you continue to provide poor quality business connections. Unhappy customers and employees happen due to inadequate VoIP equipment, management, or service. Here are many sources of frustration reported by small businesses: Missed calls that don’t get returned Being put on mute versus hold Long hold times Sent to voicemail instead of correct team members Echos, delays, or static on calls Dropped calls Confusing dialing instructions for outbound calling Difficult tools Unreliable call transfers Abandoned calls Wrong phone number transfer Poor customer service Slow or unreliable Wi-Fi Unreliable VoIP phone systems Sluggish and buggy mobile apps   Bad Customer and Employee Experience Statistics. When your phone service provider is not up to par, it costs you. These bad experience statistics put the cost into perspective. A person spends an average of 9.5 minutes attempting to reach a human when trapped in an automated phone system. Globally, the average value of a lost customer is $243. 71% of consumers have ended their relationship with a company due to poor customer service. $83 billion is the cost of poor customer service in the US. Turnover for customer service employees is 27% annually. More than two-thirds of customers have hung up on a business phone system in frustration of not being able to reach a live person. Bad customer experiences impact business in many ways. Some are immediate, while others have a more lasting effect.   The Impact of Bad Experiences on Business. A Damaged Reputation Wasted Leads Your Customer Lifetime Value (CLV) Plummets Decreased Revenues High Turnover You decide whether your phone system will create miscommunication and irritable interactions, or smooth conversations that put everyone at ease.   Upgrading Your Office Phone System is Essential.   Upgrading your phone system is not just about updating your actual phone to the latest Polycom or Yealink phone. Evaluate your needs today and in the future – 2-3 years would be a good idea. Hop like a grasshopper to using VoIP and don’t delay in your migration to implement your new phone system. Make sure you have a high-performance internet connection. All the best business phone systems in the modern era use VoIP, requiring a stable and speedy internet connection. Be sure to consider feature comparisons and reviews. Your office phone can be the best technology investment you’ve ever made because it affects sales, marketing, operations, and customer service. Check out our latest guide to ensure that you get the best office phone system features available.   Office Phone Systems for SMBs FAQs.   Below, we’ve answered a few common questions about office phone systems.   What is a small business phone system?A small business phone system is a Voice Over Internet Protocol (VoIP) telephony communication platform that uses the Internet, not the standard PSTN network, to make/receive phone calls. VoIP phones offer advanced features like visual voicemail, call recording, and call routing not available on traditional desk phones. What is “Bring Your Own Device” (BYOD)? Note that most small business phone systems today include additional communication channels and team collaboration solutions, such as video calling, instant chat messaging, SMS texting, and file sharing. VoIP phone solutions offer several tiered, scalable plans that are payable on a monthly basis. What should I look for in a small business phone system?Though the specific features you need will depend on the nature of your business, you should look for a small business phone system that offers: At least a 99.9% guaranteed uptimeScalable pricing/plans, whether all-in-one feature bundles or features that can be purchased a la carteMobile applications for Apple and Android devices Integrations with existing third-party communication and client management software (CRM systems, video calling tools, project management apps, etc.) Unlimited calling in the United States and CanadaLocal, toll-free, and/or vanity business phone numbersStandard VoIP features like call routing, call forwarding, call recording, call transfer, call queueing, IVR, etc. See more standard VoIP features hereWhat equipment do I need for a VoIP phone system?One of the biggest reasons for the popularity of VoIP phone systems is that they require very little equipment and hardware to operate.The most important thing you’ll need is a stable Internet connection from your ISP with a bandwidth of at least 100kpbs/second. Note that the VoIP provider is not responsible for the cost/management of your Internet. You’ll also need a router and modem. Since VoIP phones offer softphone capabilities and mobile applications via BYOD, you aren’t required to purchase any new phones or computers.  The majority of VoIP users opt for a cloud-based solution, which means the provider is responsible for hosting the data server. Some businesses opt for on-premises VoIP service, which requires additional equipment (and professional setup/installation.) Common, but optional, equipment also includes headsets, speakers, analog phones, microphones, and even professionally installed conference rooms with things like digital whiteboard screens.  Can I use an analog phone with a VoIP platform?Yes, you can use analog phones (traditional desk phones) with your VoIP service. This will require the purchase of an analog telephone adaptor (ATA) that connects your desk phone to the VoIP system. Many VoIP providers offer compatible analog phones on their websites that can be rented or purchased outright. What is “Bring Your Own Device” (BYOD)?YOD, or Bring Your Own Device, allows users to connect existing devices (smartphones, tablets, analog phones, desktop computers) to their virtual phone system, adding portability and eliminating the need to purchase an excessive amount of new equipment. Businesses taking advantage of BYOD capabilities will usually set monitoring/security/data ownership and access policies to protect sensitive business data if/when these devices are taken out of the standard office environment. How do I set up a small business phone system?The setup process of a standard small business VoIP phone system is refreshingly simple. Depending on the specific provider you choose, you may be able to set up a basic phone system online in about 10 minutes. The main steps to take are to check network compatibility, choose a business phone number, determine the number of users, and then download the softphone/mobile VoIP app. If you’ve chosen a completely cloud-based solution, you won’t need to connect a physical PBX box to your phone system. If you have an on-premises solution, use an Ethernet cable to connect your PBX box to your desk phones/computers. Note that providers have a step-by-step installation guide in their online knowledge base if you want to manage the process on your own. However, for more complex systems, you’ll likely need personalized installation and setup support. Most VoIP providers offer custom onboarding programs, user training webinars or custom courses, and onsite installation/setup.  Related Posts SIP Protocol 101: What it Is and How it Works Hosted PBX vs SIP Trunking: Pros, Cons, Features What is SIP ALG and Why You Need to Disable It Share Twitter Linkedin Facebook Email
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                            [title] => Best Small Business Phone Systems and Services 2022 - businessnewsdaily.com
                            [url] => https://www.businessnewsdaily.com/6780-best-business-phone-systems.html
                            [destination] => https://www.businessnewsdaily.com › ... › SMB Solutions
                            [description] => Here are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses
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                            [date] => 20 Dec 2021
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                            [serp_title] => Best Small Business Phone Systems and Services 2022
                            [serp_description] => Here are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and ...
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                            [h1] => The Best Business Phone Systems of 2022
                            [h2] => Array
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                                    [0] => By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021
                                    [1] => The Best Business Phone Systems
                                    [2] => Find the Right Business Phone System for Your Business
                                    [3] => Reviews
                                    [4] => Nextiva: Best Business Phone System for CRM Integration
                                    [5] => RingCentral: Best Business Phone System for Collaboration
                                    [6] => Ooma: Best Business Phone System for Remote Teams
                                    [7] => Dialpad: Best Business Phone System for Voice Intelligence
                                    [8] => GoToConnect: Best Business Phone System for Features and Tools
                                    [9] => 8x8: Best for Business Phone Systems for Small Businesses
                                    [10] => Vonage: Best Business Phone System for Microsoft Teams Integration
                                    [11] => Grasshopper: Best Virtual Phone System
                                    [12] => Windstream: Best Business Phone System for Midsize Businesses
                                    [13] => Zoom: Best Business Phone System Within a Video Conferencing Service
                                    [14] => net2phone: Best Business Phone System for Growing Businesses
                                    [15] => Unified Communications
                                    [16] => How to Choose a Business Phone System
                                    [17] => Types of Business Phone Systems
                                    [18] => Key Features of Business Phone Systems
                                    [19] => Business Phone System FAQs
                                    [20] => Previous Best Picks
                                    [21] => Community Expert Insight
                                    [22] => Methodology
                                    [23] => Locating the Best Services
                                    [24] => Choosing the Best Services
                                    [25] => Researching Each Service
                                )

                            [h3] => Array
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                                    [0] => Phone System Review Summary:
                                    [1] => Unified Communications
                                    [2] => Landline
                                    [3] => VoIP
                                    [4] => Virtual Phone System
                                    [5] => What kinds of businesses benefit most from a good phone system?
                                    [6] => What is unified communications?
                                    [7] => What is the best business phone system?
                                    [8] => When is the best time to invest in a good phone system for your business?
                                    [9] => What is the difference between a business phone service and a business phone system?
                                    [10] => What are the main differences between phone systems for small businesses and phone systems for large businesses?
                                    [11] => How much does a phone system cost for small businesses?
                                    [12] => How do you set up a small business phone system?
                                    [13] => Who benefits most from VoIP office systems?
                                    [14] => Can you use a VoIP phone as a regular phone?
                                    [15] => Services
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                                            [text] => By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021
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                                            [question] => What kinds of businesses benefit most from a good phone system?
                                            [answer] => All businesses can benefit from a good system. That doesn't mean, however, that all businesses benefit from the same type of phone system. Communicating with your customers and clients in a professional manner is critical for businesses today. That's why relying strictly on mobile devices can cause problems for businesses. You want to make a great impression on your customers. A greeting from an automated attendant is a great first step; it shows that your business is a legitimate operation. That's why businesses that don't need a traditional office phone system should consider investing in a virtual phone system. These systems allow businesses to present that professional image while still relying on their mobile devices as their main communication tools. Virtual systems include automated attendants and a host of other valuable features. In addition, when you make outbound calls, your business number, not your mobile number, is displayed to the person you are calling. For larger businesses, business phone systems not only allow you to present a professional image to your customers, but also give your employees all of the communication tools they need to do their jobs. Access to mobile apps, which allow them to take their business lines with them wherever they go, and video conferencing services ensure your staff can connect with anyone, regardless of where they are and how they want to communicate.
                                        )

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                                            [question] => What is unified communications?
                                            [answer] => Unified communications is the ability to access all of your communication tools from one platform. Many of today's business phone systems are unified communications systems. While these systems still offer traditional phone service, they include other communication tools that professionals now rely on. The additional features in unified communications services include audio conferencing, video and web conferencing, instant messaging, and text messaging. Previously, in order to have all of these communication tools, organizations had to use a different service provider for each tool. Unified communications streamlines the process by allowing you to access all of these features from the same provider. This not only boosts production among employees, but it can also be a significant cost-saver for businesses.
                                        )

                                    [2] => stdClass Object
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                                            [question] => What is the best business phone system?
                                            [answer] => Since every business is different, it is hard to say that one business phone system can fulfill everyone's needs. That's why our recommendations for the best business phone systems are based on different use cases, like best for small businesses, best for remote employees and best for call centers. For each use case, we examined the functions and tools that different business types need from a phone system. We then compared and contrasted the various phone system providers based on those criteria. You can read specifics on each selection in our in-depth reviews, and you can see more details on how we selected them below in our Methodology section.
                                        )

                                    [3] => stdClass Object
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                                            [question] => When is the best time to invest in a good phone system for your business?
                                            [answer] => In today's highly competitive market, there isn't a bad time to invest in a business phone system. There are so many providers that are seeking customers that they are always offering a discount or incentive to sign up. This could be a few months of free service, free phones or discounted rates. That being said, we have noticed a lot of providers seem to ramp up their incentives near the end of each quarter. As they close their books on the quarter, most providers want the best numbers possible, so they look for anything they can do to add some more clients before the month flips over. You might want to consider that timing before you start talking to providers.
                                        )

                                    [4] => stdClass Object
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                                            [question] => What is the difference between a business phone service and a business phone system?
                                            [answer] => There aren't many differences between a business phone service and a business phone system. Both provide you with all the tools you need to effectively communicate with those inside and outside of your office. When you are evaluating which one is best for your business, you want to look at how well the system runs. Is the phone service reliable? This is especially important for cloud-hosted PBX systems. Traditionally, business phone services were all based on landlines. Reliability was rock-solid because everything was hardwired, and you weren't dealing with the internet. Today, as cloud-hosted PBX business phone systems become increasingly popular, finding a business phone service that offers the same reliability as a landline system has become crucial. One of the key factors to determine reliability is uptime statistics. Uptime is how often a cloud-based phone system is up and running. One of the most important elements of a business phone system is that you can pick up the phone and make a call whenever you need to and that whenever someone is calling you, they can get through. The best business phone services and systems have uptimes of 99.999%. This means that service is down for a handful of minutes each year. Some business phone service providers go as far as to guarantee their uptime – if it ever falls below a certain threshold, they will reimburse you.
                                        )

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                                            [question] => What are the main differences between phone systems for small businesses and phone systems for large businesses?
                                            [answer] => What makes today's cloud-hosted unified communication systems so appealing to small businesses is that they provide the same functionality as systems that large businesses use. Before the advent of VoIP and cloud-hosted solutions, large businesses were typically the only ones that could afford the expensive onsite equipment for a robust phone system with features like automated attendants, extension dialing and call queues. VoIP, specifically cloud-hosted VoIP phone systems, have leveled the playing field. There is no longer an expensive point of entry required, so small businesses can easily implement these systems in the same way large businesses can. One difference might be the service tiers small and large businesses choose. While small businesses might choose a lower-tiered plan that doesn't offer every feature under the sun, larger businesses may be able to afford the more expensive plans that give them access to everything the phone system provider offers.
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                                            [answer] => A huge benefit of today's business phone systems is how easy they are to set up. VoIP systems are completely managed from an online portal. Administrators can log in to the portal to assign business phone numbers and extensions, add new users, delete users, and turn features on or off for individual users. You can access this portal from anywhere with an internet connection.
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                                            [answer] => Employees are the ones who can benefit most from a VoIP business phone system. These systems provide employees with tools to facilitate all of their communication and collaboration needs. Voicemail-to-email, call recording, instant messaging and call forwarding are some of the valuable tools employees can access. Additionally, VoIP systems allow tons of mobility. Many offer their own mobile apps that give workers the freedom to make and answer calls to and from their business lines via their mobile devices. This helps ensure they never miss an important call. Small business owners also are huge beneficiaries of VoIP office systems. These systems give small businesses access to features and tools that were previously only affordable for larger organizations. The ability to install these systems for a relatively low price is a huge advantage for small businesses.
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                            [body] => The Best Business Phone Systems of 2022By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021. Here are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.Best Business Phone System for CRM IntegrationNextiva Visit Site Cloud-hosted Built-in CRM Multiple service plan options Best Business Phone System for CollaborationRingCentral Visit Site Get Quote Cloud-hosted Multiple service plans Numerous integration options Best Business Phone System for Remote TeamsOoma Visit Site Compare Quotes Cloud and on-premises options Mobile and desktop apps Suitable for IP and analog phones Best Business Phone System for Voice IntelligenceDialpad Visit Site Compare Quotes Cloud-hosted Mobile and desktop apps Voice intelligence Best Business Phone System for Features and ToolsGoToConnect Visit Site Compare Quotes Cloud-hosted Audio and video conferencing tools Multiple features and tools Best PicksIntroGet a QuoteReviewsUnified CommunicationsHow to ChooseTypesKey FeaturesFAQsPrevious Best PicksCommunity Expert InsightMethodologyServicesHere are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.   The Best Business Phone Systems. Nextiva RingCentral Ooma Dialpad GoToConnect Grasshopper 8x8 Vonage Windstream Zoom net2phone Business phone systems no longer serve as a tool for making and receiving calls. The best unified communications systems allow employees to communicate by phone, video, and text, which gives businesses the flexibility to connect with customers and clients in any way they prefer. To help you choose the solution that best suits you, we analyzed more than 75 providers, looking at factors such as price, ease of use, and features and tools. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. To learn more, read our guide on choosing a business phone system. Phone System Review Summary:. Number of Phone Systems Considered 10 Minimum Monthly Cost $12 per user Maximum Monthly Cost $19.99 per user Free Trial Available 30 day Find the Right Business Phone System for Your Business. Fill out this questionnaire to find vendors that meet your needs.Reviews. Nextiva: Best Business Phone System for CRM Integration. NextivaNextiva: Best Business Phone System for CRM Integration + Nextiva offers a built-in CRM solution that works with its phone system.The service is extremely reliable and secure.To get the cheapest prices, you have to commit to the service for three years and pay in advance. Visit Site Nextiva is a cloud-hosted unified communications system that is a perfect solution for businesses looking to combine their phone system and CRM services into one platform. Nextiva has its own built-in CRM solution that can help both your sales and customer support teams. Most phone systems offer integrations with top CRM software (like Salesforce); Nextiva, which offers those integrations as well, sets itself apart by having proprietary software. With these options, businesses in need of CRM software have a choice between Nextiva's or a different program. The built-in CRM offers valuable tools to help both sales and customer service representatives, including contact management, account history, sales pipeline management, case status, workflow automation and email case routing. In addition to its CRM functionality, Nextiva offers excellent phone services. It has several valuable features that businesses of all sizes will find valuable. It offers HD voice, auto-attendants, voicemail-to-email, voicemail transcription, call recording and call groups. It also has a number of collaboration tools, including audio conferencing, team messaging and online fax services. Nextiva has built-in video conferencing capable of supporting up to 250 participants. Additionally, Nextiva's Cospace offers a place for colleagues to work with one another. It includes task management and team calendars. Part of what makes Nextiva such a solid unified communications system is its reliability. The network has data centers located throughout the United States; each data center is monitored 24/7. Having multiple data centers helps ensure continual service. Overall, Nextiva reports a 99.999% uptime. This means that service is typically only down for a few minutes each year. Nextiva's business phone system is also extremely secure. Users have the option of using call encryption to protect call privacy. Additionally, Nextiva conducts regular audits to ensure its system isn't vulnerable to hackers. The company monitors each user's call history for irregular call activity to protect against fraudulent charges. Nextiva is available in four service plans that vary in price and included features. Within each plan, the price can fluctuate based on the number of users; whether you commit to 12-, 24-, or 36-month contracts; and if you are willing to prepay for those lengthy contracts. The per-user price drops with the more users you have, the longer-term contract you are willing to sign and if you want to prepay. Here is a breakdown of the range of costs for each plan: Essential: $17.95-$30.95 per user, per month Professional: $21.95-$35.95 per user, per month Enterprise: $31.95-$45.95 per user, per month Ultimate: $52.95-$75.95 per user, per month Nextiva sells desk and conference phones that range between $75 and $1,100 each.Read Nextiva ReviewRingCentral: Best Business Phone System for Collaboration. RingCentralRingCentral can service the needs of businesses of all sizes.The system has a reported 99.999% uptime.RingCentral's cheapest plan only supports up to 10 users. Visit Site Get Quote RingCentral MVP's cloud-hosted VoIP unified communications system serves all types of businesses. This system is easy to install and use, and it has a vast array of calling, collaboration, and mobile features. It is available in multiple service plans that work for small, midsize or large organizations. The cloud-hosted system requires access to a high-speed DSL, cable or fiber optic connection. RingCentral provides an implementation specialist who walks you through each step of the installation process, ensuring that your service works perfectly from the start. Once it is up and running, RingCentral takes multiple steps to ensure it stays that way. The company recently acquired the technology and engineering teams from Kindite, which develops cryptographic technologies to reduce security risks in cloud-based applications. RingCentral maintains a 99.999% uptime. What really sets RingCentral apart from competitors is its wide selection of features. Virtual receptionists, hold music, call forwarding, call recording, call screening, call logs, message alerts and answering rules are among the available call management features. In addition to the calling features, RingCentral's collaboration tools make it a true unified communications system. It offers a conference bridge that can support calls with up to 1,000 callers and video conferencing services that allow each user to host video meetings, with up to 200 participants depending on your service plan, complete with screen sharing. There is also document sharing, online faxing, and team messaging that includes task assignment tools and calendar sharing. RingCentral is working to boost its artificial intelligence (AI) capabilities with the acquisition of DeepAffects, a conversational intelligence company. The technology analyzes business conversations to identify meaningful insights. It can identify individual speakers and convert audio to text. The addition of these AI tools to RingCentral will add a lot of value to users. Starting in the first quarter of 2022, RingCentral MVP users can take advantage of these AI tools. Specifically, they will have access to live transcriptions and auto-generated meeting summaries. The live transcription will automatically transcribe calls, which can be shared with those in attendance and those who were unable to make it. Additionally, meeting summaries, which include a synopsis of the call and video highlights, can also be shared with those who couldn't attend. These tools will allow participants to focus on the discussion, rather than taking to notes to ensure they don't miss anything. Also available in early 2022 will be a whiteboard tool that will allow meeting participants to visually illustrate ideas through drawings, virtual sticky notes and content annotations. RingCentral offers both desktop and mobile apps for employees who are regularly on the go. Using the apps, employees can make and receive calls from their business lines. RingCentral is available in four service plans that vary based on price, included features and maximum number of users allowed. All of the plans include unlimited calling in the U.S. and Canada, local or toll-free numbers, unlimited SMS, voicemail-to-email, voicemail-to-text, HD voice, and call reports. The Basic plan supports up to 10 users, while the other three plans can be used with an unlimited number of users. Prices fluctuate depending on the number of users and whether you want to pay annually or month to month. Costs range from $19.99 to $69.99 per user, per month.Read RingCentral ReviewOoma: Best Business Phone System for Remote Teams. OomaUsers can connect to their business lines from anywhere using Ooma Office's mobile and desktop apps.Ooma supports video conferencing for up to 25 participants at a time.Ooma doesn't have all the features that some of its competitors offer. Visit Site Compare Quotes Ooma Office is a cloud-hosted business phone system that offers all of the communication tools remote teams need to be productive. It offers robust mobile and desktop apps that allow users to access their business phones from anywhere. With the apps, you can make and receive calls, use click-to-call, set up your configurations and send messages. The platform also includes video conferencing services. The video conferencing services are included as part of the Ooma Office Pro plan; there is no additional cost for video conferencing. The service supports up to 25 participants simultaneously, and it supports screen sharing. You can join Ooma video conferences via any web browser or the Ooma desktop app. Having the freedom and functionality to use these tools from outside your office are what makes Ooma such an ideal phone system for businesses with remote teams. Ooma provides small businesses with the features they will find most valuable, including voicemail, call transfer, call log, call park, music on hold, extension-to-extension calling and dial-by-name calling. Additionally, a virtual receptionist answers incoming calls, directing callers to the person or department they are trying to reach. Virtual extensions for remote workers, conference calling and ring groups are some other important features. For those using Ooma within an office, the system is compatible with both IP and analog phones. With IP phones, all you need to do is plug them into an Ethernet port to use them. There is some additional equipment needed for analog phones. However, analog phones can easily be connected in just a few minutes. All you need to do is plug in the system's base unit, which is a router that prioritizes voice traffic over other online traffic, and then connect the base unit to a high-speed internet router. Ooma Office provides good customer service, and its website has valuable resources to help businesses troubleshoot any problems they run into. With this level of support and resources, keeping this business phone system up and running without a full-time IT expert isn't a problem. Ooma's service is available in two plans: Ooma Office and Ooma Office Pro. Ooma Office costs $19.95 per user, per month, while the Office Pro plan costs $24.95 per user, per month. Both plans include unlimited calling in the U.S. and Canada, access to the mobile app, a virtual receptionist, call parking, ring groups, music on hold, extension dialing, voicemail, conference calling, online faxing and SMS messaging. The Office Pro plan has several added features, including access to the desktop app and video conferencing services. It also has call recording and voicemail transcription. Another added feature offered in the Office Pro plan is access to caller analytics that provides users with valuable data on call volume by day of week and time of day. With this information, which can be presented in easily digestible charts and graphs, businesses can make sure they have the right staffing levels to handle call volume when it's at its peak. Ooma recently upgraded its video conferencing platform with two new valuable features. The new Meeting Log allows users to track who is attending each video meeting and seeing how long they were in attendance. In addition, the Remote Control tool allows users to take control of the keyboard and mouse of another participant. This can be helpful when trying to solve an IT issue or when collaborating on a project. The Ooma Office desktop app now offers a new tool, Caller Info Match, that easily allows users to quickly ascertain details about a customer or contact who is calling them and, vice versa, a contact whom Ooma users are calling. Caller Info Match connects the Ooma platform to a CRM, online search engine or social network to quickly obtain in-depth caller profiles for both inbound and outbound callers. The feature is only available to Ooma Office Pro users. If your business requires landlines for things like elevator phones or fire alarm panels, Ooma offers Ooma AirDial. It combines phone service with a T-Mobile data connection in a single device that’s easy to install and manage. Since it doesn't require any internet connections, this is a good option for businesses that need to abide by regulations for life safety systems.Read Ooma ReviewDialpad: Best Business Phone System for Voice Intelligence. DialpadDialpad uses artificial intelligence to provide in-call and post-call advice and summaries.The system offers the same functionality whether you are on a mobile device, computer, or traditional desk phone.Video conferencing, which is included with the service, is limited to 10 participants and 45-minute meetings. Visit Site Compare Quotes If you are looking for a phone system that will take your calling experience to the next level, Dialpad could be a fit for you. Layered throughout Dialpad is voice intelligence technology, which provides new insights into calls. This technology studies your calls. It understands what is being said and by whom. Having AI working in the background can provide valuable benefits to users both during calls and afterward. During calls, Dialpad offers live coaching based on what is being said. For example, based on certain keywords and phrases that the voice intelligence technology detects, it can put you in touch with a sales rep or share tips about how to respond to something a caller said. It also offers sales and customer service reps key details that they might need during a call based on what is discussed. When calls are over, Dialpad can provide transcripts, which can then be easily fed into CRM systems like Salesforce and HubSpot. Knowing that after-call summaries are being provided allows you to focus on the conversation, rather than trying to simultaneously follow the discussion while taking notes at the same time. Other aspects of Dialpad are just as impressive. This business phone system works equally as well on mobile devices and computers as it does on IP phones. Features include unlimited calling and SMS messaging, custom voicemail greetings, multilevel auto-attendants, custom routing, contact syncing, ring groups and hold queues. September 2021: Dialpad recently announced that it has rebranded its video conferencing service, which all Dialpad users have access to. Previously known as Uberconference, Dialpad Meetings' basic plan is included in all Dialpad business phone system plans. It lets users host conferences with up to 10 participants for 45 minutes. An upgraded plan is offered for $15 per user, per month that allows for meetings with up to 100 participants that can last up to five hours. In addition, each user has access to Dialpad's video conferencing service, Uberconference. You can host conferences with up to 10 participants for 45 minutes. Businesses looking to expand those limits will need to purchase the Uberconference Business plan, which costs $15 per user, per month.  Dialpad's phone service, Dialpad Talk, is available in three service plans. The plans vary by price and included features. The Standard plan costs $15 per user, per month, while the Pro plan costs $25 per user, per month. Prices for both plans increase by $5 per user if you pay month to month instead of annually. For pricing on the Enterprise plan, you will need to contact Dialpad directly for a customized quote. Dialpad offers a 14-day free trial to new users.Read Dialpad ReviewGoToConnect: Best Business Phone System for Features and Tools. GoToConnectGoToConnect has all of the most valuable calling and collaboration tools businesses need.Employees can connect to the system anywhere through mobile and desktop apps.The video conferencing only allows for 25 cameras to be on at one time. Visit Site Compare Quotes If you want a business phone system with extensive features and tools, GoToConnect is the choice for you. The system has more than 100 calling, collaboration, and mobile tools and features. You will be hard-pressed to find a feature you want that GoToConnect doesn't offer. August 2021: Designed for IT administrators, GoToConnect recently unveiled a new administrative portal that provides a more streamlined approach to oversight of the system. From the new portal, IT administrators can view a system health dashboard that allows them to receive alerts on key metrics in order to preemptively address any problems that might be bubbling to the surface. There are also options for phone button customization and the ability to create custom roles and user groups. The cloud-hosted VoIP system is packed with everything a small business needs from a unified communications system, and then some. From a PBX calling standpoint, GoToConnect has it all: call queues, auto-attendants, ring groups, hot desking, paging, intercoms, custom greetings and hold music, dial by name and extension, call screening, call hold, call forward and Find Me/Follow Me. The system also includes a number of voicemail options, including virtual voicemail, visual voicemail and voicemail-to-email. From a collaboration standpoint, the system is comprehensive as well. Users have access to GoToMeeting, which is our choice as the best video conferencing service for very small businesses. Users can host meetings on demand or schedule them in advance. GoToMeeting's video conferencing platform allows for screen sharing and cloud recording. One potential downside is that you are limited to 25 webcams being on at one time. For small businesses, this likely isn't a huge concern, but it is a limitation to be aware of. Besides video conferencing, GoToConnect offers audio conferencing, team messaging and team presence, which lets you see who is free and who is busy. For employees who work outside the office, they can always connect to the system via mobile and desktop apps. The apps allow users to make and receive calls on their business line from their smartphones or using a softphone on their computer. The system integrates with many popular programs that businesses use, including Microsoft Teams, Salesforce, Slack, Zoho, Google Workspace and Microsoft Outlook. GoToConnect is available in three service plans that vary by included features and price. The pricing of some plans further varies depending on the number of users you have and whether you pay monthly or annually. The Basic plan is limited to 20 users. It costs between $19 and $29 per user, per month. The Standard plan is available to an unlimited number of users. It costs between $20 and $39 per user, per month. The Premium plan also supports unlimited users. It costs between $30 and $49 per user, per month. GoToConnect offers several bundled services that allow you to pair your unified communications system with its webinar services, password-management, contact center services and IT services.Read GoToConnect Review8x8: Best for Business Phone Systems for Small Businesses. 8x88x8's business phone system is simple to install and maintain.The service integrates with popular applications like Salesforce and Google Workspace.8x8 has a low rating with the Better Business Bureau. Visit Site Compare Quotes 8x8 offers everything a small business needs in a phone system. This is a cloud-hosted VoIP-unified communications system that doesn't require expensive PBX hardware or a trained IT staff to set up or maintain. All it needs is high-speed internet access and IP phones. This makes setting up and maintaining the phone system easy for small businesses. The service is among the most reliable we found. It uses redundant data centers around the world, so service isn't interrupted if one goes down. 8x8 boasts a 99.999% uptime, which means service is down for just a few minutes each year. Another impressive aspect of 8x8 is its vast array of calling, collaboration and mobile tools. It has all of the features small businesses are looking for in a unified communications system, including three-way calling, call forwarding, call waiting, call transferring, online voicemail, automated attendants, ring groups and caller ID. The company recently added several new features to its platform. Users can now switch between dark and light modes. (This setting can help prevent eye strain in low-light conditions.) There is also a flip call banner that can be used to seamlessly change devices while in the middle of a call. Other additions include support for multimedia attachments and the ability to decline a call with a preset message. 8x8 offers a conference calling bridge; an employee can host conference calls with up to 50 participants at a time, and its video conferencing service allows each user to host video meetings with up to 50 participants at a time. Internal online chat tools and presence features are also available. The ability for employees to use their phone systems from outside the office is an important consideration for small businesses. The 8x8 mobile app ensures users have access to their business lines wherever they are. With the app, you can make and receive calls from your business line, as well as make video calls, record calls and check your voicemail. Other factors that make 8x8 an excellent choice for small businesses are its integrations with numerous popular programs like Google Workspace, Office 365, and Salesforce and the company's top-notch customer support. The customer service was among the best we encountered during our evaluation of office phone systems for small businesses. May 2021: 8x8 recently enhanced its Microsoft Teams integration. Specifically, users can now send text and multimedia messages directly from the Teams platform. In addition, while using Teams, you can listen to voicemail messages and log in and out of assigned call queues. All of this extends the integration capabilities 8x8 has with Microsoft Teams, which already allowed users to make and receive 8x8 calls while using Teams. 8x8 is available in several pricing plans. At $12 per user, per month, the Express plan is among the cheapest we found. It offers unlimited calling, as well as video conferencing, team chat and SMS on the same platform. The other plans for small businesses, which range from $24 to $57 per user, per month, offer added capabilities, including international calling, CRM integrations, and some contact center tools. If you need full contact center solutions, 8x8 offers several combined plans.Read 8x8 ReviewVonage: Best Business Phone System for Microsoft Teams Integration. VonageVonage offers direct routing with Microsoft Teams, which allows users to make and receive calls from the Teams platform.There are three service plans to choose from.The Basic plan does not allow desktop phones to be connected. Compare Quotes Vonage's robust cloud-hosted VoIP unified communications system meets all of the calling, collaboration and mobile needs of small businesses. This service can be especially valuable to businesses using Microsoft Teams. Vonage's deep integration with Microsoft Teams allows users to access all of Vonage's PBX functionality directly from the Teams platform. Having this type of direct routing integration can boost productivity by ensuring employees are never flipping back and forth between the Vonage and Teams platform. They can stay in one place for all of their phone, messaging and conferencing needs. The integration also allows users to integrate up to 10 CRM vendors, which gives sales reps a more unified view of current and potential customers. The Microsoft Teams integration can be implemented quickly without needing to purchase new equipment or download software. Aside from the integration with Microsoft Teams, there is a lot to like about Vonage. The service offers more than 50 voice and collaboration features. This includes call flip, call forwarding, voicemail-to-email, virtual voicemail, call screening, call hold, do not disturb, call queues and click-to-call. If you don't use Teams, you can use Vonage's video conferencing tool, Vonage Meetings. Users can host meetings with up to 100 participants at a time. It also allows for active speaker views, screen sharing and in-meeting messaging. Vonage also offers audio conferencing for up to 30 attendees at a time and team messaging. For employees who work remotely or who come into the office part time, Vonage's mobile and desktop apps allow them to stay connected to the phone system. The mobile app, available on iOS and Android devices, lets you make and receive calls from your business line, instant message team members and see all of the messages sent to your business or private lines in one feed. The desktop app offers much of the same functionality. Using a softphone, you can make and receive calls straight from your desktop or laptop computer. You can also send and receive text messages from your business line and message with colleagues. Vonage is available in three pricing plans. The Basic plan only connects with the mobile and desktop app. Prices start at $14.99 and range up to $19.99 per line, per month. The Premium plan works with IP phones and includes video conferencing. It costs between $24.99 and $29.99 per line, per month. The Advanced plan includes everything Vonage has to offer, including call recording, call groups and visual voicemail. This plan costs between $34.99 and $39.99 per line, per month. Businesses with more than 100 users should contact Vonage directly for a custom quote.MoreGrasshopper: Best Virtual Phone System. GrasshopperWith Grasshopper, businesses gain access to PBX features and tools without needing to spend money on a traditional cloud-hosted VoIP phone system.Users create their own call routing system to ensure they never miss a call.Grasshopper does not offer a traditional phone system; therefore, if your needs change and you require a traditional business phone system, you will need to switch providers. Compare Quotes Grasshopper is an ideal solution for businesses in need of a system that allows them to present a professional image at all times, regardless of where their employees are working from. Grasshopper enables that by connecting business phone lines to remote workers on their mobile and home phones. The system gives your business a dedicated phone number and each employee their own extension. When a customer or client calls the main business line, they are greeted by an automated attendant, which then connects the caller to the employee they are trying to reach. Instead of connecting the call to an office phone, the system sends the caller to any phone of the employee's choosing. This could be a mobile phone, a home phone or any other number. Employees have full control over where their callers are directed. They choose the numbers their calls will be forwarded to and the order in which those numbers will ring. From the caller's perspective, the experience is exactly the same as if you had a traditional phone system. Grasshopper includes multiple other important features, such as voicemail, voicemail-to-email, voicemail transcription, on-hold music, a dial-by-name directory, call screening, online faxing and business texting. Each user can host conference calls with up to 10 participants at a time. Grasshopper has a sophisticated mobile app that employees use to make and receive calls on their business lines and send and receive business text messages. This helps keep personal calls and texts separate from business calls and texts. Through the app, users can make and receive calls using an internet connection rather than relying on cell reception. Users also have access to a desktop app, which works similarly to the mobile app. With the desktop app, you can make and receive VoIP calls, send and receive text messages, view voicemails, and review your call history all from your computer. Grasshopper is available in three service plans that differ in the number of phone numbers and extensions you receive. Each plan includes all of the features Grasshopper offers. Here is a breakdown of the three pricing plans: Solo: You will spend $26 per month billed annually or $29 per month if you pay month to month. This plan includes one phone number and three extensions. Partner: This plan costs $44 per month if you pay annually or $49 per month if you pay month to month. This plan includes three phone numbers and six extensions. Small Business: You will pay $80 per month if you opt for annual billing or $89 per month if you pay month to month. This plan includes five phone numbers and unlimited extensions. Additional phone numbers for any of the plans are available for $10 per month.MoreWindstream: Best Business Phone System for Midsize Businesses. WindstreamWindstream can support up to 20,000 users.Users can connect to the system via the WE Connect portal from anywhere outside the office.Windstream does not post pricing on its website. You'll need to contact the company directly for pricing information. Compare Quotes Windstream's Office Suite UC is a cloud-hosted unified communications system that offers businesses of all sizes the tools they need to effectively communicate with those inside and outside of their organization. The Office Suite UC platform is filled with valuable features, such as unlimited calling, auto-attendants, call groups, call history, click-to-call, do not disturb, hot desking, call routing, music on hold, 10-way calling, voicemail, voicemail-to-email and voicemail forwarding. The platform provides a number of collaboration tools as well. Using Office Suite HD Meeting, you can host video conferences with up to 1,000 attendees. The service allows you to share individual applications or your entire desktop and record meetings. Office Suite UC integrates with popular business programs so you get more out of the applications you use. Among the available integrations are those for Salesforce, Google Workspace, Slack, Microsoft 365, Microsoft Dynamics, Microsoft Teams, Amazon Alexa, Google Assistant, HubSpot, 1 CRM, Apptivo and Accelo. With many businesses having employees who work remotely, it has become imperative to use a communication system that supports those needs. Windstream does just that. Using the WE Connect portal, you and your employees can take and make calls from any mobile device, tablet or computer. From the portal, you can also launch video meetings, send faxes, listen to voicemail messages, message colleagues, send business text messages and see the availability of co-workers.  Besides its unified communications and video conferencing services, Windstream's other offerings may appeal to midsize businesses searching for solutions to complex, technical issues. Windstream offers business internet service, hybrid networking, LAN services, managed network security, firewall services, PCI compliance, DDoS mitigation, and it provides retail and business consulting. You will need to contact Windstream directly for a customized price quote. The company has a 30-day free trial and, depending on whether you bundle some services, a rate-lock guarantee for the duration of your contract. Windstream offers a satisfaction guarantee that allows you to cancel service within the first year of your contract without incurring any penalties if you are not satisfied with the service.MoreZoom: Best Business Phone System Within a Video Conferencing Service. ZoomZoom's phone service can be bundled with its popular video conferencing platform.One of the phone-only plans is metered, which can provide savings for businesses that don't make a lot of calls.The cheapest bundled plan is limited to nine users. Compare Quotes Over the past year, the number of businesses using Zoom to ensure their teams stayed connected as remote work became a staple skyrocketed. The ease of use and reliability were seen as huge benefits of the video conferencing solution. That familiarity and comfort with Zoom are why many businesses may find value in Zoom's cloud phone service. The cloud-hosted phone system is available as a stand-alone product, or it can be bundled with Zoom's video conferencing services. Zoom Phone offers many of the valuable calling features and tools that its competitors offer. This includes HD call quality, voicemail transcription, an auto-attendant, call barge, call monitor, whisper mode, call recording and call parking. The real benefit of Zoom Phone is having your phone service and video conferencing on the same platform. Depending on the plan you choose, you can host anywhere from 100 to 300 people at a time on a video call. It includes all the tools you need in a video conferencing service, including active speaker views, gallery views, the ability to mute participants, screen sharing, and options to message individual users and the entire group. For users on the go, Zoom Phone offers both desktop apps for Windows, Mac, and Linux computers, as well as mobile apps for iOS and Android devices. The apps allow you to make and receive calls, attend video meetings, and send and receive chat messages. Zoom offers both phone-only and bundled subscription plans. All of the plans vary based on the included features, tools and services. There are three phone-only plans. U.S. and Canada Metered: This plan costs $120 per user, per year. You also pay a fee for each call, which is about 3 cents per minute in the U.S. U.S. and Canada Unlimited: This plan offers unlimited calling in the U.S. and Canada for $180 per user, per year. Pro Global Select: This option is designed for businesses outside of the U.S. It offers unlimited domestic calling in more the 40 countries for $240 per user, per year. In addition to the phone-only plan, Zoom offers several phone and video conferencing bundled plans. Zoom United Pro: In addition to unlimited calling in the U.S. and Canada, you host video conferences with up to 100 participants. With this plan, which costs $250 per user, per year, you are limited to nine user licenses. Zoom United Business: This plan requires a minimum of 10 licenses. You can host meetings with up to 300 participants and receive recording transcripts. It costs $300 per user, per year. Zoom United Enterprise: This plan requires at least 100 licenses and costs $360 per user, per year. In addition to everything in the United Business plan, you can host meetings with up to 500 users. You can see a complete breakdown of each plan on the Zoom website.Morenet2phone: Best Business Phone System for Growing Businesses. net2phoneThere are five service plans to choose from, which is helpful for businesses with expanding needs.All of the plans include video conferencing for no additional charge.net2phone doesn't offer in-house call center services. Instead, it partners with another provider for businesses that have those needs. Compare Quotes When your business is starting out, you might have only a few employees, and your needs might be basic. However, as your business grows, your needs also expand. Rather than having to switch phone systems at each stage of your business, you want a system that can grow with you, which is what net2phone offers. Businesses can choose from five plans. All of net2phone's plans include unlimited calling and access to Huddle, its video conferencing solution.  Unlike some of its competitors, net2phone offers a virtual-only plan, a great option for businesses that are operating remotely and don't need a traditional phone system. This plan works as an extensive call routing system. Customers and clients call a main business number, and those calls are then routed to an employee's mobile or home phone. The virtual plan also includes ring groups, reporting and analytics, on-hold options and voicemail. In addition, users can make and receive calls from their web browsers without have to buy any additional hardware. This plan costs between $15.99 and $18.99 per user, per month depending on how many employees you have. As your business grows, you can easily switch to more sophisticated plans that have more advanced features and tools. Here is a breakdown of the other plans: Essential Plus: This option, which costs between $19.99 and $22.99 per user, per month, includes everything in the virtual plan, as well as international calling to more than 40 countries, an active directory, a single sign-on option, intercom capabilities and online fax service. Professional Plus: This package, which costs $26.99 to $29.99 per user, per month, includes everything in the Essentials Plus plan, as well as call recording, call storage, skills-based routing, call queues and voicemail transcription. Ultimate Plus: For $29.99 to $32.99 per user, per month, the Ultimate Plus plan comes with integrations with Microsoft Teams, Slack and Zoho, custom API capabilities and a receptionist console. Ultimate CRM: This package, which costs between $31.99 and $34.99 per user, per month, gives you everything in the Ultimate Plus plan, and you get Salesforce integration. net2phone offers SIP trunking and contact center services through Five9. The company offers a number of support options, including the ability to contact representatives by phone and email. Additionally, an extensive knowledgebase on its website offers answers to frequently asked questions, as well as guides on how to use the system.MoreUnified Communications. Today's unified communications systems give employees the freedom to communicate by phone, video and text. The best systems are easy to use, with a wide range of calling, collaboration and mobile features that give users the flexibility to connect with customers in any way they prefer. To help in the search process for system that works for your business, we researched and analyzed more than 75 options. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. Unified Communications. Today's business phone systems offer much more than a way to make and receive phone calls. Many of today's solutions, including some of our best picks, are unified communications systems. Instead of focusing solely on a business's calling needs, unified communications systems support all of the ways employees now communicate with customers, clients and co-workers. This encompasses traditional phone calls, audio conferencing, video conferencing, instant messaging, online faxing and text messaging. Many of these components used to be provided by different vendors. For example, a business might have had one provider for its phone system, another for conference calling and a third for video conferencing. Unified communications systems tie all of that into one platform. These are the main components of a unified communications system: Phone calls: This is a traditional phone service that allows employees to make and receive calls. Most providers offer a local and toll-free number. Conference calling: Unified communications systems include a conference bridge that allows each user to host their own conference calls. The number of people who can be on a call at one time depends on the provider. Some systems support five to 10 people, while others allow for hundreds of people at one time. Video/web conferencing: You and your employees can host video meetings with video conferencing hardware, or through a computer equipped with a camera and microphone. Most of these services allow for screen sharing, which lets everyone in the meeting view documents or presentations. The number of participants who can be on a video call at one time varies by provider. It could be just a handful or as many as 100. Instant messaging: Many unified communications systems have instant messaging. You and your employees can send messages back and forth to ask questions and collaborate on projects. Text messaging: Since texting has become so popular, some solutions allow you to send text messages from your business line. This allows you and your employees to send text messages to customers without them seeing your personal numbers. Faxing: These systems allow you to send online faxes rather than using a dedicated fax machine. You can send a fax to a recipient's email or fax machine from the platform. Having all of these tools on one platform can make communication much easier for employees, making them more productive in turn. Cloud-hosted systems have really driven the expansion of unified communications systems. Instead of paying tens of thousands of dollars for an on-premises system that houses all of these features, you can get all of this through a cloud-hosted service for a low monthly, per-user fee. How to Choose a Business Phone System. There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all of the functions and features your business needs. Can it support the number of employees who need the service? Does it have all of the features your business relies on or would benefit from? While some businesses only want standard calling features like caller ID and voicemail, others want added functions like ring groups, automated attendants and on-hold music. Also consider any other communication tools your business needs. Are you strictly looking for a system that allows you to talk over the phone, or are you in the market for more of a unified communications system that adds functions like video conferencing and instant messaging? Your answer to this question will guide you in your search for a new business phone system. Another factor to consider is a business phone system's reliability. A phone system is of no use if it isn't up and running when you need it. This is especially important for a cloud-hosted solution. Ask each provider what its annual uptime percentage is. If it isn't 99.999%, find out what the company is doing to correct the issues. Also ask about its service-level agreements and if it has any uptime-related clauses. Many business phone system providers will reimburse customers if the system doesn't hit a certain uptime percentage. If cloud-hosted systems aren't a good fit for your business, you need a phone provider that offers on-premises systems. With an on-premises system, instead of the PBX being hosted in the cloud, your business houses all the equipment. These systems have more upfront costs, but not many of the ongoing monthly fees that cloud-based systems do. Very small businesses may want to consider whether they need a true phone system with on-site desk phones. Businesses that can get by with mobile phones may want to look into a virtual phone system. These systems connect a main business number to employees' mobile phones. When someone calls the main business number, they are greeted by an automated attendant that can transfer them to different employees or departments. The call is then transferred to the appropriate employee's mobile phone instead of a traditional office phone. Virtual systems are well suited for very small businesses, businesses with a large remote workforce and solopreneurs. Finally, what type of customer support does the company offer? If you don't have a full-time IT manager or staff that can handle issues, you want a business phone system provider that will be available to answer questions when you have them, preferably through multiple channels and online resources. Types of Business Phone Systems. Businesses in need of a multiline phone system have several options. The choices vary based on where equipment is housed, how connections are made and the cost structure, among other things. [Get more details on four-line phone systems.] The equipment that provides the functionality to make and receive calls is a private branch exchange. PBX technology, whether it is housed on-site at a business or in the cloud, is what gives businesses all of the features and tools unified communications systems offer, like automated attendants, call queues, and ring groups. Landline. Landline phone systems use traditional phone system connections and wiring provided by local and regional phone companies. These systems require onsite PBX equipment that your in-house IT team maintains and upgrades. These systems require a large upfront capital expenditure for all of the PBX equipment. Landline systems are falling by the wayside, as more and more phone system providers are no longer making equipment to support this type of business phone system. VoIP. Instead of using traditional copper wiring connections like landline systems do, Voice over Internet Protocol (VoIP) systems rely on internet connections to facilitate calls. This allows you to run your phone system from the same internet connection your company uses to go online. There are two different types of VoIP systems: Cloud-hosted VoIP: Cloud-hosted systems house their PBX equipment in the cloud. This means that the phone system provider is responsible for maintaining and upgrading it. To use a cloud-hosted system, all you have to do is plug your business's configured IP phones into your local area network. These systems don't typically have any upfront costs. Instead, businesses pay a monthly per-user fee. Costs usually range from $15 to $60 per user, per month. On-premises VoIP: These systems are similar to landline systems in that the PBX equipment is housed inside your business. You are required to handle all of the maintenance. The difference is that these systems still facilitate calls via internet connection rather than landline. This gives your business more control over how the phone system operates and allows you to install any security measures you want. On-premises VoIP systems require large upfront capital investment, as well as smaller monthly fees to cover the required connections for making and receiving calls. Virtual Phone System. Another option businesses have is a virtual phone system. These systems don't require any equipment, not even phones. A virtual system works as an extensive call-forwarding tree. You set these systems up so that all of the calls to your main business number are automatically routed to your employees' mobile phones. You have total control over where calls are routed to and in what order. These systems only charge monthly fees. Key Features of Business Phone Systems. Today's business phone systems offer dozens of valuable features for small businesses. This is perhaps the greatest benefit of cloud-hosted systems: They have opened the door for small businesses to access a multitude of features without spending a ton of money. Previously, only larger businesses could afford feature-rich systems because of the capital required to install the necessary equipment.   Small businesses may benefit from these features, among others: Unlimited calling: Many of today's cloud-hosted VoIP phone systems include unlimited domestic calling for no additional charge. This gives you a fixed cost for the monthly service that doesn't fluctuate based on how many calls your business makes and receives. Automated attendants: An auto-attendant answers calls made to your business and routes calls to the proper employees or departments. Ring groups: This feature allows you to group employees so that, if someone calls needing someone in that group, e.g., customer service, all of the employees' phones will ring. You can choose for phones to ring in a specific order or all at the same time. Voicemail: In addition to traditional voicemail service, many business phone systems offer voicemail-to-email functionality. This feature sends audio recordings or transcriptions of voicemails to the person's email inbox, so they can read or listen to their messages even if they are away from the office. Call recording: This gives phone systems users the ability to record their calls. Calls are then stored in the cloud or on their computers for playback later. Other valuable features many business phone systems offer include extension dialing, call forwarding, call queues, and integrations with services like Microsoft Office and Google Workspace. These systems also offer features that can boost a business's collaboration abilities, such as video conferencing, instant messaging, presence indicators and online meetings.  Business Phone System FAQs. What kinds of businesses benefit most from a good phone system? All businesses can benefit from a good system. That doesn't mean, however, that all businesses benefit from the same type of phone system. Communicating with your customers and clients in a professional manner is critical for businesses today. That's why relying strictly on mobile devices can cause problems for businesses. You want to make a great impression on your customers. A greeting from an automated attendant is a great first step; it shows that your business is a legitimate operation. That's why businesses that don't need a traditional office phone system should consider investing in a virtual phone system. These systems allow businesses to present that professional image while still relying on their mobile devices as their main communication tools. Virtual systems include automated attendants and a host of other valuable features. In addition, when you make outbound calls, your business number, not your mobile number, is displayed to the person you are calling. For larger businesses, business phone systems not only allow you to present a professional image to your customers, but also give your employees all of the communication tools they need to do their jobs. Access to mobile apps, which allow them to take their business lines with them wherever they go, and video conferencing services ensure your staff can connect with anyone, regardless of where they are and how they want to communicate. What is unified communications? Unified communications is the ability to access all of your communication tools from one platform. Many of today's business phone systems are unified communications systems. While these systems still offer traditional phone service, they include other communication tools that professionals now rely on. The additional features in unified communications services include audio conferencing, video and web conferencing, instant messaging, and text messaging. Previously, in order to have all of these communication tools, organizations had to use a different service provider for each tool. Unified communications streamlines the process by allowing you to access all of these features from the same provider. This not only boosts production among employees, but it can also be a significant cost-saver for businesses. What is the best business phone system? Since every business is different, it is hard to say that one business phone system can fulfill everyone's needs. That's why our recommendations for the best business phone systems are based on different use cases, like best for small businesses, best for remote employees and best for call centers. For each use case, we examined the functions and tools that different business types need from a phone system. We then compared and contrasted the various phone system providers based on those criteria. You can read specifics on each selection in our in-depth reviews, and you can see more details on how we selected them below in our Methodology section. When is the best time to invest in a good phone system for your business? In today's highly competitive market, there isn't a bad time to invest in a business phone system. There are so many providers that are seeking customers that they are always offering a discount or incentive to sign up. This could be a few months of free service, free phones or discounted rates. That being said, we have noticed a lot of providers seem to ramp up their incentives near the end of each quarter. As they close their books on the quarter, most providers want the best numbers possible, so they look for anything they can do to add some more clients before the month flips over. You might want to consider that timing before you start talking to providers. What is the difference between a business phone service and a business phone system? There aren't many differences between a business phone service and a business phone system. Both provide you with all the tools you need to effectively communicate with those inside and outside of your office.  When you are evaluating which one is best for your business, you want to look at how well the system runs. Is the phone service reliable? This is especially important for cloud-hosted PBX systems. Traditionally, business phone services were all based on landlines. Reliability was rock-solid because everything was hardwired, and you weren't dealing with the internet. Today, as cloud-hosted PBX business phone systems become increasingly popular, finding a business phone service that offers the same reliability as a landline system has become crucial.   One of the key factors to determine reliability is uptime statistics. Uptime is how often a cloud-based phone system is up and running. One of the most important elements of a business phone system is that you can pick up the phone and make a call whenever you need to and that whenever someone is calling you, they can get through. The best business phone services and systems have uptimes of 99.999%. This means that service is down for a handful of minutes each year. Some business phone service providers go as far as to guarantee their uptime – if it ever falls below a certain threshold, they will reimburse you. What are the main differences between phone systems for small businesses and phone systems for large businesses? What makes today's cloud-hosted unified communication systems so appealing to small businesses is that they provide the same functionality as systems that large businesses use. Before the advent of VoIP and cloud-hosted solutions, large businesses were typically the only ones that could afford the expensive onsite equipment for a robust phone system with features like automated attendants, extension dialing and call queues. VoIP, specifically cloud-hosted VoIP phone systems, have leveled the playing field. There is no longer an expensive point of entry required, so small businesses can easily implement these systems in the same way large businesses can. One difference might be the service tiers small and large businesses choose. While small businesses might choose a lower-tiered plan that doesn't offer every feature under the sun, larger businesses may be able to afford the more expensive plans that give them access to everything the phone system provider offers. How much does a phone system cost for small businesses? The cost and the pricing structure of a small business phone system are determined by where the system will be hosted. If it is hosted in the cloud, all you have to worry about are ongoing monthly fees for each user. Prices are typically $10 to $60 a month per user, depending on how many features and tools you want. If you want to host your business phone systems on-premises (inside your physical business location), you need to plan for one-time upfront costs. For all of the equipment and installation, you can expect to pay several thousand dollars. In addition, there will likely be recurring monthly payments for your actual calling services.  How do you set up a small business phone system? A huge benefit of today's business phone systems is how easy they are to set up. VoIP systems are completely managed from an online portal. Administrators can log in to the portal to assign business phone numbers and extensions, add new users, delete users, and turn features on or off for individual users. You can access this portal from anywhere with an internet connection. Who benefits most from VoIP office systems? Employees are the ones who can benefit most from a VoIP business phone system. These systems provide employees with tools to facilitate all of their communication and collaboration needs. Voicemail-to-email, call recording, instant messaging and call forwarding are some of the valuable tools employees can access. Additionally, VoIP systems allow tons of mobility. Many offer their own mobile apps that give workers the freedom to make and answer calls to and from their business lines via their mobile devices. This helps ensure they never miss an important call. Small business owners also are huge beneficiaries of VoIP office systems. These systems give small businesses access to features and tools that were previously only affordable for larger organizations. The ability to install these systems for a relatively low price is a huge advantage for small businesses. Can you use a VoIP phone as a regular phone? Technically, there are IP phones and analog phones. Most of today's VoIP phone systems use IP phones. These phones plug directly into your internet router and are essentially ready to start making and receiving calls at once. In order to use an analog phone with many of today's VoIP systems, you need a special adapter that allows these phones to connect to your network. Previous Best Picks. At Business News Daily, we are dedicated to finding the best products and services for small businesses. We know that your time is limited, and we invest hours into research and testing so you feel confident about our recommendations.  Each year we update our best picks and use cases. We investigate changes and new companies in the industry, and we scrutinize new and existing products and services. Our process also involves revisiting companies we previously selected as best picks to evaluate whether they still are the best in their category.  In addition to our business phone system recommendations this year, we have reviews of companies we previously selected as best picks: Mitel: Best for Call Centers Community Expert Insight. As part of our research, we reached out to unified communications system users to learn which systems they find most valuable and what they like about them. The added features, especially those that allow users to stay connected while working from anywhere, is what attracted Trevor Rappleye, CEO of CorporateFilming.net, to Ooma Office. "What is most important to us when choosing a phone system (especially during COVID) is, how simple can it be to transfer calls to their cell phone?" Rappleye said. He said the ability to customize their ring tones and hold music were other appealing aspects of Ooma. "If you call our number, Ooma has allowed us to add a fun touch to what we do." Mark Kay, business expert and content manager at GearTec, said price and reliability were the key criteria his company used when choosing a business phone system. This is why they also chose Ooma Office. "It's a VoIP phone system that is very cost-effective and gives you unlimited lines," Kay said of Ooma. "Ooma also allows you to use the office desk phone at home or use a mobile app to make and receive calls." Grant Aldrich, founder and CEO of OnlineDegree.com, said Nextiva offers the perfect entry-level business phone system. He pointed to the affordable price and the ease of routing calls from a business line to a home or mobile phone are why he likes Nextiva's service so much. "With a small home office, this means that if I am spending time watching the kids, I can route incoming calls which I don't have time for to voicemail, or this [call] which I don't want to miss can be set into a three-minute holding pattern," Aldrich said. "This is the perfect amount of time I need to get my kids set up with a 30-minute task, and then I can get to the important call I don't want to miss." Methodology. To help you find the right business phone system, we researched and analyzed dozens of options. Here is a roundup of our 2020 best picks for business phone systems and an explanation of how we chose them. . Locating the Best Services. To determine the best business phone systems, we started by listing all of the vendors that have good reputations online (i.e., services that other websites have favorably and consistently reviewed). Next, we interviewed small business owners to learn which systems they use and like. If they named a new system not on our list, we added that company to our preliminary list. Overall, we considered nearly 80 different phone system providers. (See our full list of business phone systems and their websites below). Choosing the Best Services. We settled on these 23 phone systems to consider as best picks: 8x8, AT&T, Avaya, Cisco, Comcast, Dialpad, Digium, ESI, eVoice, FluentStream, FreedomVoice, Grasshopper, Intermedia, Jive, Mitel, Nextiva, OnSIP, Ooma Office, Phone.com, RingByName, RingCentral and Vonage. Researching Each Service. Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department, posing as business owners, to gauge the support each provider offers. Finally, we considered the pricing that was viewable on these services' websites or what they quoted to us in our customer service calls. We analyzed each system based on its deployment options, level of service, reliability, customer service, calling features, collaboration tools, mobility options, cost, and Better Business Bureau accreditation, ratings and complaints. Chad BrooksBusiness News Daily StaffChad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and business.com for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post, CNBC.com, FoxBusiness.com, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.Services. Image Credit: Prostock-Studio / Getty ImagesBack to TopBack to Top
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                                            [tf] => 56
                                        )

                                    [13] => stdClass Object
                                        (
                                            [term] => tool
                                            [tf] => 47
                                        )

                                    [14] => stdClass Object
                                        (
                                            [term] => voicemail
                                            [tf] => 45
                                        )

                                    [15] => stdClass Object
                                        (
                                            [term] => calling
                                            [tf] => 45
                                        )

                                    [16] => stdClass Object
                                        (
                                            [term] => conferencing
                                            [tf] => 45
                                        )

                                    [17] => stdClass Object
                                        (
                                            [term] => communication
                                            [tf] => 44
                                        )

                                    [18] => stdClass Object
                                        (
                                            [term] => month
                                            [tf] => 44
                                        )

                                    [19] => stdClass Object
                                        (
                                            [term] => employee
                                            [tf] => 42
                                        )

                                    [20] => stdClass Object
                                        (
                                            [term] => cloud
                                            [tf] => 40
                                        )

                                    [21] => stdClass Object
                                        (
                                            [term] => mobile
                                            [tf] => 40
                                        )

                                    [22] => stdClass Object
                                        (
                                            [term] => small
                                            [tf] => 39
                                        )

                                    [23] => stdClass Object
                                        (
                                            [term] => video conferencing
                                            [tf] => 37
                                        )

                                    [24] => stdClass Object
                                        (
                                            [term] => number
                                            [tf] => 37
                                        )

                                    [25] => stdClass Object
                                        (
                                            [term] => small business
                                            [tf] => 36
                                        )

                                    [26] => stdClass Object
                                        (
                                            [term] => office
                                            [tf] => 36
                                        )

                                    [27] => stdClass Object
                                        (
                                            [term] => cost
                                            [tf] => 35
                                        )

                                    [28] => stdClass Object
                                        (
                                            [term] => unified
                                            [tf] => 33
                                        )

                                    [29] => stdClass Object
                                        (
                                            [term] => team
                                            [tf] => 33
                                        )

                                    [30] => stdClass Object
                                        (
                                            [term] => unified communication
                                            [tf] => 32
                                        )

                                    [31] => stdClass Object
                                        (
                                            [term] => hosted
                                            [tf] => 31
                                        )

                                    [32] => stdClass Object
                                        (
                                            [term] => app
                                            [tf] => 30
                                        )

                                    [33] => stdClass Object
                                        (
                                            [term] => include
                                            [tf] => 30
                                        )

                                    [34] => stdClass Object
                                        (
                                            [term] => ooma
                                            [tf] => 29
                                        )

                                    [35] => stdClass Object
                                        (
                                            [term] => provider
                                            [tf] => 29
                                        )

                                    [36] => stdClass Object
                                        (
                                            [term] => cloud hosted
                                            [tf] => 28
                                        )

                                    [37] => stdClass Object
                                        (
                                            [term] => communication system
                                            [tf] => 25
                                        )

                                    [38] => stdClass Object
                                        (
                                            [term] => unified communication system
                                            [tf] => 24
                                        )

                                    [39] => stdClass Object
                                        (
                                            [term] => user month
                                            [tf] => 21
                                        )

                                    [40] => stdClass Object
                                        (
                                            [term] => phone service
                                            [tf] => 16
                                        )

                                    [41] => stdClass Object
                                        (
                                            [term] => video conferencing service
                                            [tf] => 15
                                        )

                                    [42] => stdClass Object
                                        (
                                            [term] => conferencing service
                                            [tf] => 15
                                        )

                                    [43] => stdClass Object
                                        (
                                            [term] => receive call
                                            [tf] => 14
                                        )

                                    [44] => stdClass Object
                                        (
                                            [term] => ooma office
                                            [tf] => 14
                                        )

                                    [45] => stdClass Object
                                        (
                                            [term] => desktop app
                                            [tf] => 13
                                        )

                                    [46] => stdClass Object
                                        (
                                            [term] => business line
                                            [tf] => 13
                                        )

                                    [47] => stdClass Object
                                        (
                                            [term] => service plan
                                            [tf] => 12
                                        )

                                    [48] => stdClass Object
                                        (
                                            [term] => compare quote
                                            [tf] => 12
                                        )

                                    [49] => stdClass Object
                                        (
                                            [term] => system offer
                                            [tf] => 12
                                        )

                                    [50] => stdClass Object
                                        (
                                            [term] => visit site
                                            [tf] => 11
                                        )

                                    [51] => stdClass Object
                                        (
                                            [term] => feature tool
                                            [tf] => 11
                                        )

                                    [52] => stdClass Object
                                        (
                                            [term] => microsoft team
                                            [tf] => 11
                                        )

                                    [53] => stdClass Object
                                        (
                                            [term] => phone system provider
                                            [tf] => 10
                                        )

                                    [54] => stdClass Object
                                        (
                                            [term] => automated attendant
                                            [tf] => 10
                                        )

                                    [55] => stdClass Object
                                        (
                                            [term] => mobile app
                                            [tf] => 10
                                        )

                                    [56] => stdClass Object
                                        (
                                            [term] => plan include
                                            [tf] => 10
                                        )

                                    [57] => stdClass Object
                                        (
                                            [term] => system provider
                                            [tf] => 10
                                        )

                                    [58] => stdClass Object
                                        (
                                            [term] => call business
                                            [tf] => 9
                                        )

                                    [59] => stdClass Object
                                        (
                                            [term] => unlimited calling
                                            [tf] => 9
                                        )

                                    [60] => stdClass Object
                                        (
                                            [term] => ring group
                                            [tf] => 9
                                        )

                                    [61] => stdClass Object
                                        (
                                            [term] => plan cost
                                            [tf] => 9
                                        )

                                    [62] => stdClass Object
                                        (
                                            [term] => voicemail email
                                            [tf] => 8
                                        )

                                    [63] => stdClass Object
                                        (
                                            [term] => cloud hosted voip
                                            [tf] => 8
                                        )

                                    [64] => stdClass Object
                                        (
                                            [term] => mobile desktop
                                            [tf] => 8
                                        )

                                    [65] => stdClass Object
                                        (
                                            [term] => system business
                                            [tf] => 8
                                        )

                                    [66] => stdClass Object
                                        (
                                            [term] => customer service
                                            [tf] => 8
                                        )

                                    [67] => stdClass Object
                                        (
                                            [term] => email
                                            [tf] => 8
                                        )

                                    [68] => stdClass Object
                                        (
                                            [term] => call recording
                                            [tf] => 8
                                        )

                                    [69] => stdClass Object
                                        (
                                            [term] => hosted voip
                                            [tf] => 8
                                        )

                                    [70] => stdClass Object
                                        (
                                            [term] => user access
                                            [tf] => 8
                                        )

                                    [71] => stdClass Object
                                        (
                                            [term] => phone number
                                            [tf] => 8
                                        )

                                    [72] => stdClass Object
                                        (
                                            [term] => visit site compare
                                            [tf] => 7
                                        )

                                    [73] => stdClass Object
                                        (
                                            [term] => site compare quote
                                            [tf] => 7
                                        )

                                    [74] => stdClass Object
                                        (
                                            [term] => phone system business
                                            [tf] => 7
                                        )

                                    [75] => stdClass Object
                                        (
                                            [term] => call business line
                                            [tf] => 7
                                        )

                                    [76] => stdClass Object
                                        (
                                            [term] => hold music
                                            [tf] => 7
                                        )

                                    [77] => stdClass Object
                                        (
                                            [term] => screen sharing
                                            [tf] => 7
                                        )

                                    [78] => stdClass Object
                                        (
                                            [term] => news daily
                                            [tf] => 7
                                        )

                                    [79] => stdClass Object
                                        (
                                            [term] => site compare
                                            [tf] => 7
                                        )

                                    [80] => stdClass Object
                                        (
                                            [term] => user host
                                            [tf] => 7
                                        )

                                    [81] => stdClass Object
                                        (
                                            [term] => communication tool
                                            [tf] => 7
                                        )

                                    [82] => stdClass Object
                                        (
                                            [term] => ip phone
                                            [tf] => 7
                                        )

                                    [83] => stdClass Object
                                        (
                                            [term] => voip system
                                            [tf] => 7
                                        )

                                    [84] => stdClass Object
                                        (
                                            [term] => call queue
                                            [tf] => 7
                                        )

                                    [85] => stdClass Object
                                        (
                                            [term] => traditional phone
                                            [tf] => 7
                                        )

                                    [86] => stdClass Object
                                        (
                                            [term] => instant messaging
                                            [tf] => 7
                                        )

                                    [87] => stdClass Object
                                        (
                                            [term] => mobile desktop app
                                            [tf] => 6
                                        )

                                    [88] => stdClass Object
                                        (
                                            [term] => phone system offer
                                            [tf] => 6
                                        )

                                    [89] => stdClass Object
                                        (
                                            [term] => cloud hosted system
                                            [tf] => 6
                                        )

                                    [90] => stdClass Object
                                        (
                                            [term] => business phone service
                                            [tf] => 6
                                        )

                                    [91] => stdClass Object
                                        (
                                            [term] => customer client
                                            [tf] => 6
                                        )

                                    [92] => stdClass Object
                                        (
                                            [term] => voicemail transcription
                                            [tf] => 6
                                        )

                                    [93] => stdClass Object
                                        (
                                            [term] => option business
                                            [tf] => 6
                                        )

                                    [94] => stdClass Object
                                        (
                                            [term] => analog phone
                                            [tf] => 6
                                        )

                                    [95] => stdClass Object
                                        (
                                            [term] => valuable feature
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                                        )

                                    [96] => stdClass Object
                                        (
                                            [term] => auto attendant
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                                        )

                                    [97] => stdClass Object
                                        (
                                            [term] => plan vary
                                            [tf] => 6
                                        )

                                    [98] => stdClass Object
                                        (
                                            [term] => number user
                                            [tf] => 6
                                        )

                                    [99] => stdClass Object
                                        (
                                            [term] => calling collaboration
                                            [tf] => 6
                                        )

                                    [100] => stdClass Object
                                        (
                                            [term] => hosted system
                                            [tf] => 6
                                        )

                                    [101] => stdClass Object
                                        (
                                            [term] => call forwarding
                                            [tf] => 6
                                        )

                                    [102] => stdClass Object
                                        (
                                            [term] => video meeting
                                            [tf] => 6
                                        )

                                    [103] => stdClass Object
                                        (
                                            [term] => office pro
                                            [tf] => 6
                                        )

                                    [104] => stdClass Object
                                        (
                                            [term] => internet connection
                                            [tf] => 6
                                        )

                                    [105] => stdClass Object
                                        (
                                            [term] => mobile device
                                            [tf] => 6
                                        )

                                    [106] => stdClass Object
                                        (
                                            [term] => text message
                                            [tf] => 6
                                        )

                                    [107] => stdClass Object
                                        (
                                            [term] => voip phone
                                            [tf] => 6
                                        )

                                    [108] => stdClass Object
                                        (
                                            [term] => mobile phone
                                            [tf] => 6
                                        )

                                    [109] => stdClass Object
                                        (
                                            [term] => user year
                                            [tf] => 6
                                        )

                                    [110] => stdClass Object
                                        (
                                            [term] => system system
                                            [tf] => 6
                                        )

                                    [111] => stdClass Object
                                        (
                                            [term] => email voicemail
                                            [tf] => 5
                                        )

                                    [112] => stdClass Object
                                        (
                                            [term] => call recording call
                                            [tf] => 5
                                        )

                                    [113] => stdClass Object
                                        (
                                            [term] => calling collaboration mobile
                                            [tf] => 5
                                        )

                                    [114] => stdClass Object
                                        (
                                            [term] => receive call business
                                            [tf] => 5
                                        )

                                    [115] => stdClass Object
                                        (
                                            [term] => virtual phone system
                                            [tf] => 5
                                        )

                                    [116] => stdClass Object
                                        (
                                            [term] => provider offer
                                            [tf] => 5
                                        )

                                    [117] => stdClass Object
                                        (
                                            [term] => pbx equipment
                                            [tf] => 5
                                        )

                                    [118] => stdClass Object
                                        (
                                            [term] => service small
                                            [tf] => 5
                                        )

                                    [119] => stdClass Object
                                        (
                                            [term] => built
                                            [tf] => 5
                                        )

                                    [120] => stdClass Object
                                        (
                                            [term] => crm
                                            [tf] => 5
                                        )

                                    [121] => stdClass Object
                                        (
                                            [term] => premis
                                            [tf] => 5
                                        )

                                    [122] => stdClass Object
                                        (
                                            [term] => feature business
                                            [tf] => 5
                                        )

                                    [123] => stdClass Object
                                        (
                                            [term] => recording call
                                            [tf] => 5
                                        )

                                    [124] => stdClass Object
                                        (
                                            [term] => collaboration tool
                                            [tf] => 5
                                        )

                                    [125] => stdClass Object
                                        (
                                            [term] => audio conferencing
                                            [tf] => 5
                                        )

                                    [126] => stdClass Object
                                        (
                                            [term] => included feature
                                            [tf] => 5
                                        )

                                    [127] => stdClass Object
                                        (
                                            [term] => collaboration mobile
                                            [tf] => 5
                                        )

                                    [128] => stdClass Object
                                        (
                                            [term] => host video
                                            [tf] => 5
                                        )

                                    [129] => stdClass Object
                                        (
                                            [term] => include unlimited
                                            [tf] => 5
                                        )

                                    [130] => stdClass Object
                                        (
                                            [term] => basic plan
                                            [tf] => 5
                                        )

                                    [131] => stdClass Object
                                        (
                                            [term] => month month
                                            [tf] => 5
                                        )

                                    [132] => stdClass Object
                                        (
                                            [term] => app receive
                                            [tf] => 5
                                        )

                                    [133] => stdClass Object
                                        (
                                            [term] => pro plan
                                            [tf] => 5
                                        )

                                    [134] => stdClass Object
                                        (
                                            [term] => conference calling
                                            [tf] => 5
                                        )

                                    [135] => stdClass Object
                                        (
                                            [term] => host conference
                                            [tf] => 5
                                        )

                                    [136] => stdClass Object
                                        (
                                            [term] => user receive
                                            [tf] => 5
                                        )

                                    [137] => stdClass Object
                                        (
                                            [term] => virtual phone
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                                        )

                                    [138] => stdClass Object
                                        (
                                            [term] => main business
                                            [tf] => 5
                                        )

                                    [139] => stdClass Object
                                        (
                                            [term] => business number
                                            [tf] => 5
                                        )

                                    [140] => stdClass Object
                                        (
                                            [term] => phone call
                                            [tf] => 5
                                        )

                                    [141] => stdClass Object
                                        (
                                            [term] => large business
                                            [tf] => 5
                                        )

                                    [142] => stdClass Object
                                        (
                                            [term] => service small business
                                            [tf] => 4
                                        )

                                    [143] => stdClass Object
                                        (
                                            [term] => phone system crm
                                            [tf] => 4
                                        )

                                    [144] => stdClass Object
                                        (
                                            [term] => built crm
                                            [tf] => 4
                                        )

                                    [145] => stdClass Object
                                        (
                                            [term] => choosing business phone
                                            [tf] => 4
                                        )

                                    [146] => stdClass Object
                                        (
                                            [term] => include unlimited calling
                                            [tf] => 4
                                        )

                                    [147] => stdClass Object
                                        (
                                            [term] => unlimited calling canada
                                            [tf] => 4
                                        )

                                    [148] => stdClass Object
                                        (
                                            [term] => app receive call
                                            [tf] => 4
                                        )

                                    [149] => stdClass Object
                                        (
                                            [term] => office pro plan
                                            [tf] => 4
                                        )

                                    [150] => stdClass Object
                                        (
                                            [term] => month plan include
                                            [tf] => 4
                                        )

                                    [151] => stdClass Object
                                        (
                                            [term] => pay month month
                                            [tf] => 4
                                        )

                                    [152] => stdClass Object
                                        (
                                            [term] => user receive call
                                            [tf] => 4
                                        )

                                    [153] => stdClass Object
                                        (
                                            [term] => system small business
                                            [tf] => 4
                                        )

                                    [154] => stdClass Object
                                        (
                                            [term] => small business phone
                                            [tf] => 4
                                        )

                                    [155] => stdClass Object
                                        (
                                            [term] => traditional phone system
                                            [tf] => 4
                                        )

                                    [156] => stdClass Object
                                        (
                                            [term] => call main business
                                            [tf] => 4
                                        )

                                    [157] => stdClass Object
                                        (
                                            [term] => phone number extension
                                            [tf] => 4
                                        )

                                    [158] => stdClass Object
                                        (
                                            [term] => main business number
                                            [tf] => 4
                                        )

                                    [159] => stdClass Object
                                        (
                                            [term] => today business phone
                                            [tf] => 4
                                        )

                                    [160] => stdClass Object
                                        (
                                            [term] => conferencing instant messaging
                                            [tf] => 4
                                        )

                                    [161] => stdClass Object
                                        (
                                            [term] => premis system
                                            [tf] => 4
                                        )

                                    [162] => stdClass Object
                                        (
                                            [term] => phone system system
                                            [tf] => 4
                                        )

                                    [163] => stdClass Object
                                        (
                                            [term] => voip phone system
                                            [tf] => 4
                                        )

                                    [164] => stdClass Object
                                        (
                                            [term] => employee mobile
                                            [tf] => 4
                                        )

                                    [165] => stdClass Object
                                        (
                                            [term] => phone virtual
                                            [tf] => 4
                                        )

                                    [166] => stdClass Object
                                        (
                                            [term] => today business
                                            [tf] => 4
                                        )

                                    [167] => stdClass Object
                                        (
                                            [term] => conferencing instant
                                            [tf] => 4
                                        )

                                    [168] => stdClass Object
                                        (
                                            [term] => monthly fee
                                            [tf] => 4
                                        )

                                    [169] => stdClass Object
                                        (
                                            [term] => landline system
                                            [tf] => 4
                                        )

                                    [170] => stdClass Object
                                        (
                                            [term] => business benefit
                                            [tf] => 4
                                        )

                                    [171] => stdClass Object
                                        (
                                            [term] => business news daily
                                            [tf] => 3
                                        )

                                    [172] => stdClass Object
                                        (
                                            [term] => multiple service plan
                                            [tf] => 3
                                        )

                                    [173] => stdClass Object
                                        (
                                            [term] => quote cloud hosted
                                            [tf] => 3
                                        )

                                    [174] => stdClass Object
                                        (
                                            [term] => compare quote cloud
                                            [tf] => 3
                                        )

                                    [175] => stdClass Object
                                        (
                                            [term] => phone system feature
                                            [tf] => 3
                                        )

                                    [176] => stdClass Object
                                        (
                                            [term] => making receiving call
                                            [tf] => 3
                                        )

                                    [177] => stdClass Object
                                        (
                                            [term] => phone system unified
                                            [tf] => 3
                                        )

                                    [178] => stdClass Object
                                        (
                                            [term] => system unified communication
                                            [tf] => 3
                                        )

                                    [179] => stdClass Object
                                        (
                                            [term] => cloud hosted unified
                                            [tf] => 3
                                        )

                                    [180] => stdClass Object
                                        (
                                            [term] => hosted unified communication
                                            [tf] => 3
                                        )

                                    [181] => stdClass Object
                                        (
                                            [term] => service plan vary
                                            [tf] => 3
                                        )

                                    [182] => stdClass Object
                                        (
                                            [term] => price included feature
                                            [tf] => 3
                                        )

                                    [183] => stdClass Object
                                        (
                                            [term] => user month ultimate
                                            [tf] => 3
                                        )

                                    [184] => stdClass Object
                                        (
                                            [term] => hosted voip unified
                                            [tf] => 3
                                        )

                                    [185] => stdClass Object
                                        (
                                            [term] => voip unified communication
                                            [tf] => 3
                                        )

                                    [186] => stdClass Object
                                        (
                                            [term] => call forwarding call
                                            [tf] => 3
                                        )

                                    [187] => stdClass Object
                                        (
                                            [term] => call screening call
                                            [tf] => 3
                                        )

                                    [188] => stdClass Object
                                        (
                                            [term] => communication system offer
                                            [tf] => 3
                                        )

                                    [189] => stdClass Object
                                        (
                                            [term] => host video meeting
                                            [tf] => 3
                                        )

                                    [190] => stdClass Object
                                        (
                                            [term] => employee receive call
                                            [tf] => 3
                                        )

                                    [191] => stdClass Object
                                        (
                                            [term] => plan include unlimited
                                            [tf] => 3
                                        )

                                    [192] => stdClass Object
                                        (
                                            [term] => click call
                                            [tf] => 3
                                        )

                                    [193] => stdClass Object
                                        (
                                            [term] => include video conferencing
                                            [tf] => 3
                                        )

                                    [194] => stdClass Object
                                        (
                                            [term] => ooma office pro
                                            [tf] => 3
                                        )

                                    [195] => stdClass Object
                                        (
                                            [term] => video conferencing platform
                                            [tf] => 3
                                        )

                                    [196] => stdClass Object
                                        (
                                            [term] => 10 participant 45
                                            [tf] => 3
                                        )

                                    [197] => stdClass Object
                                        (
                                            [term] => participant 45 minute
                                            [tf] => 3
                                        )

                                    [198] => stdClass Object
                                        (
                                            [term] => user host conference
                                            [tf] => 3
                                        )

                                    [199] => stdClass Object
                                        (
                                            [term] => 15 user month
                                            [tf] => 3
                                        )

                                    [200] => stdClass Object
                                        (
                                            [term] => voicemail voicemail
                                            [tf] => 3
                                        )

                                    [201] => stdClass Object
                                        (
                                            [term] => phone system small
                                            [tf] => 3
                                        )

                                    [202] => stdClass Object
                                        (
                                            [term] => host conference call
                                            [tf] => 3
                                        )

                                    [203] => stdClass Object
                                        (
                                            [term] => office phone system
                                            [tf] => 3
                                        )

                                    [204] => stdClass Object
                                        (
                                            [term] => microsoft team integration
                                            [tf] => 3
                                        )

                                    [205] => stdClass Object
                                        (
                                            [term] => integration microsoft team
                                            [tf] => 3
                                        )

                                    [206] => stdClass Object
                                        (
                                            [term] => hosted voip phone
                                            [tf] => 3
                                        )

                                    [207] => stdClass Object
                                        (
                                            [term] => present professional image
                                            [tf] => 3
                                        )

                                    [208] => stdClass Object
                                        (
                                            [term] => month pay month
                                            [tf] => 3
                                        )

                                    [209] => stdClass Object
                                        (
                                            [term] => month month plan
                                            [tf] => 3
                                        )

                                    [210] => stdClass Object
                                        (
                                            [term] => plan include phone
                                            [tf] => 3
                                        )

                                    [211] => stdClass Object
                                        (
                                            [term] => include phone number
                                            [tf] => 3
                                        )

                                    [212] => stdClass Object
                                        (
                                            [term] => office suite uc
                                            [tf] => 3
                                        )

                                    [213] => stdClass Object
                                        (
                                            [term] => phone plan
                                            [tf] => 3
                                        )

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                            [body] => Best small business phone systems 2022 By Ritoban Mukherjee published 6 December 21 Make your telecoms work better for less money (Image credit: Pexels: Anna Shvets) The best small business phone systems make it simple and easy to run full-featured telecoms for your office at a fraction of the usual price.Not so long ago businesses used landline connections to communicate, systems which took up a lot of space and were laborious to set up and maintain. Now, though, we have VoIP.Voice over Internet Protocol (VoIP, for short) is a cloud-based phone service that utilizes the internet to make calls. It uses a digital signal that is then converted to reach regular cell phones and landline phones. What this does is essentially replace a traditional PBX (private branch exchange) system with something a lot more convenient and user-friendly. While you could opt for a VoIP business plan from your traditional mobile operator, it’s generally a much better idea to look for dedicated providers that offer the best VoIP providers. These plans tend to be a lot more economical. In this article, we'll take a look at the best VoIP-based small business phone systems and help you discover the best VoIP provider for your business. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. (Image credit: Nextiva)1. Nextiva. The best cloud-based phone system for small businesses. SpecificationsPricing: From $20 per user/moFeatures: HD phone, app, team chat, conversational AISupport: Live chat, knowledge base, ticketingReasons to buy+Unlimited voice and video calls+Auto-attendant feature+Compatible with popular CRMsReasons to avoid-Three-year commitment for best pricesNextiva, based in Scottsdale, Arizona, offers one of the most feature-rich VoIP services in the industry, used by over 150,000 businesses worldwide. It’s a great solution for businesses with physical office space but with most of their employees working from home. It’s especially useful for companies that are currently adapting to a work-from-home setup.Nextiva works by offering its business customers hardware, such as cordless headsets and mobile smartphones, to buy or rent for their teams. Users can then access the Nextiva App to remotely use the same office numbers from the comfort of their homes. You can also set up VoIP infrastructure on your employees’ existing hardware using a Bring Your Own Device (BYOD) system.Nextiva has several features suitable for businesses of all stripes. These include unlimited voice and video calling on all plans, call queuing and forwarding, and an auto-attendant tool to greet callers and point them towards the right business departments. Nextiva also integrates seamlessly with CRMs like Salesforce and Hubspot.All plans offer unlimited voice and video calling, as well as an auto-attendant tool, voicemail notifications, and online fax features. Read our full Nextiva review.(Image credit: RingCentral)2. RingCentral. Affordable cloud-based VoIP plans with unlimited messaging. SpecificationsPricing: From $19.99 / £7.99 per user/moFeatures: Integrated phone, video conferencing, and messages; RingCentral appSupport: Live chat, support case, app integration, knowledge baseReasons to buy+Unlimited messaging+HD audio and video conferencing+CRM integration and compatibilityReasons to avoid-Limited entry-level plansFounded in 1999, RingCentral offers a comprehensive cloud-based solution that caters to all business communication needs. Apart from offering some of the most feature-rich plans in the industry, RingCentral also gives users unlimited messaging via SMS and MMS, which is great if you want to send alerts to your customers or keep your team members apprised of the latest updates.Naturally, the cloud-based system requires a good internet connection in order for it to work. But a great thing about RingCentral is how well it integrates with existing PBX hardware. Thanks to the high-quality technology used, the sound quality during voice calls is always crystal clear. The company also offers HD video and audio conferencing features as well as HD screen sharing. A few other features worth mentioning include call logging, monitoring, and recording. The service also enables you to send and receive faxes online. And the unlimited messaging feature is great for issuing automated text alerts, both internally and outside your business. As well as this, RingCentral offers great compatibility with services like Salesforce, Microsoft 365, Zoho, Zendesk, and Oracle. Read our full RingCentral review.(Image credit: Ooma)3. Ooma Office. The ideal VoIP solution for traditional small businesses. SpecificationsPricing: From $19.99 per user/moFeatures: Mobile app, ring groups, video conferencing (Pro plan-only)Support: Live chat, knowledge base, 24/7 phoneReasons to buy+Affordable rates+Excellent hardware+Unlimited local callingReasons to avoid-Not many extra featuresFounded in 2003, Ooma Office has quickly grown to become a premier name in the business phone system space. It’s currently based in Silicon Valley, California. Ooma’s biggest asset is the excellent quality hardware it offers alongside its products. If you are a traditional business with physical office space, Ooma can supply you with desk phones to meet any communication requirements. Ooma Office is a great solution for smaller businesses with a tight budget that are dipping their toes into VoIP territory for the first time. It doesn’t have the bells and whistles that some of the other providers on this list offer, but Ooma’s simple yet efficient system allows you to transition smoothly from your existing PBX setup with no headaches and at a low cost. To its credit, Ooma Office isn’t an entirely hardware-based system. In fact, it offers excellent cloud-based services through its functional and intuitive app, which can turn any desktop or mobile device into a “softphone.” This allows you to migrate to Ooma’s environment without investing in any of its hardware, although that isn’t usually recommended. After all, the hardware is this provider’s greatest selling point. Ooma charges all users a flat rate per user per month. The costlier plan comes with extra features such as video conferencing, call recording, and downloadable software for your desktop. However, this does not include hardware costs. Any desk phones or other physical products need to be purchased separately for an affordable one-time fee. Each monthly subscription plan gets you free unlimited calling, a virtual receptionist, cheap international calling, and a toll-free number.Read our full Ooma Office review.(Image credit: Grasshopper)4. Grasshopper. The best provider for small teams and solo entrepreneurs. Reasons to buy+Great for freelancers+No call limitsReasons to avoid-No available hardware-Limited number of usersGrasshopper is a virtual phone service that offers a great solution for solo entrepreneurs and small businesses with their own hardware. If you don’t have the requirement or bandwidth to invest in a traditional VoIP system—which comes with its own associated hardware such as desk and mobile phones—Grasshopper is the perfect solution for you.The service is especially popular among small-scale, fully remote businesses that have almost all of their staff working from home. By simply downloading the Grasshopper app on your laptop or smartphone, you will be able to use your device as a softphone and access features like business texting, call forwarding, automatic voicemail, and more.Despite not offering its own hardware, Grasshopper comes with enough features to match any other VoIP service provider. It offers toll-free, vanity, and local numbers as well as essential tools like business texting, online faxing, custom voicemail, video conferencing, and more. These features are available across all plans and come in handy, even if you are a team of one. There are no limits on the number of calls you can make or receive, and 24/7 customer support is available.Read our full Grasshopper review.(Image credit: Aircall)5. Aircall. A CRM tool that doubles as a great business phone system. Reasons to buy+Excellent CRM+Powerful analyticsReasons to avoid-Very expensive-No video callingAircall bills itself as a “cloud-based call center and phone system.” While other business phone systems offer a more general approach, Aircall specializes in customer relationship management and customer support. It provides you with all the necessary tools required to manage and serve your customer base, making it great for businesses that don’t want to invest in a separate CRM.Aircall is currently used by over 6,000 businesses all over the world. It’s primarily popular among remote businesses following a work-from-home culture, but it can be used by organizations of all stripes looking to strike up a conversation. Aircall focuses strongly on customer relationship management and integrates well with tools like Salesforce and Hubspot. There’s voicemail personalization, audio conferencing, and a selection of apps for your desktop and smartphone. Aircall also features excellent analytics tools to measure the success of your customer campaigns. If you are looking for a business communication tool with a strong focus on customer support and help desk functionality, you can’t do much better than this provider. You can easily import the contact details of your customers from the platform of your choice and engage with them using the medium they are most comfortable with.Read our full Aircall review.(Image credit: Dialpad)6. Dialpad. AI-based cloud communication suite great for remote working. SpecificationsPricing: From $14 / £12 per user/moFeatures: Call and routing, video conferencing (+ mobile app), voice intelligenceSupport: Live chat, knowledge baseReasons to buy+AI-based resources+Auto-transcription feature+Unlimited calls and messagingReasons to avoid-Limited video conferencing featuresOperational since 2011, Dialpad is an artificial intelligence-based cloud communication startup that takes your business phone system to a whole new level. Aside from offering the usual software and hardware resources that go hand in hand with any phone system, Dialpad also helps sales and marketing teams navigate the modern information marketplace.Dialpad uses artificial intelligence to augment the calling experience. It does this by offering live prompts to helpful resources whenever a caller asks a question. It also helps sales and marketing representatives answer customer questions by providing access to much-needed information in real time. Moreover, each conversation is recorded and transcribed using AI so that you can focus on the conversation rather than on taking notes. These transcriptions can also be fed directly into CRM software like Hubspot or Salesforce.All plans come with unlimited calls and messaging. Custom voicemail, auto-attendants, contact syncing, and hold queues are just some of the other features on offer. Dialpad also lets users access its video-calling tool, Uberconference, to host conference calls of up to 10 participants for 45 minutes. Read our full Dialpad review.More info about VoIP phones and providers. Looking to learn more about VoIP? Try these articles: How to choose a small business VoIP phone service gives advice for first-time buyers; our article Best VoIP phones reviews IP handsets for the small business and home office and you can always check our our latest VoIP phone reviews to find the best handsets or headsets for your team. Ritoban Mukherjee Ritoban Mukherjee is a freelance journalist from West Bengal, India. His work has been published on Tom's Guide, TechRadar, Creative Bloq, IT Pro Portal, Gizmodo, Medium, and Mental Floss. Ritoban is also a member of the National Association of Science Writers.
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                                    [1] => How does that stack up?
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                            [body] => 6 Best Business Phone Services for Small Business (2022) Last updated on January 1st, 2022 by Editorial Staff | Reader DisclosureDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us. Shares 361 Share Tweet Share Pin Facebook Messenger WhatsApp Email Are you looking for the best business phone service for your WordPress powered website? Adding a phone service can help you efficiently manage calls with customers. In this article, we have hand-picked some of the best business phone services that you can use along with your WordPress site. Why and When You Need a Business Phone Service? Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number wouldn’t look professional, and you will not be able to communicate effectively. Adding a proper business phone service allows you to do the following: You can easily track call duration, hold times, wait times, and overall usage. Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more. Share one business phone number among several users simultaneously (auto attendant feature allows you to route call to the first available representative) You can use a desk phone system, cordless phones, mobile cell phone, or a computer to receive and make calls. Easily add new employees without calling in a IT technician. Business phone systems transmit voice over internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection. If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build better customer relations with professional sales and support provided over the phone. That being said, let’s take a look at the top business phone services that you can use with your WordPress site. 1. Nextiva. Nextiva is the best business phone service in terms of features and ease of use. They offer a large set of features, with quick setup and reasonable pricing. It comes with a simple web-based admin panel which makes it easy for small business owners to easily manage the unified communications platform like a pro. Nextiva’s VOIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more. You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, advanced IVR (interactive voice response) system, and more. As a platform Nextiva also offer other powerful features including CRM, Live Chat, online surveys, call analytics, and other solutions that work very well with the business phone system. Their phone call quality is excellent, their voip solution offers 99.999% uptime, and their customer service representatives are always helpful. Pricing for Nextiva’s business phone service starts from $18.95 per user every month for the Essentials plan. Their pricing gets cheaper as you add more users. You can also create a pre-paid account to save more money. Note: We use Nextiva on WPBeginner as our business phone service. In our experience, Nextiva is the best small business phone system in the market from both features and pricing point of view. As a small business, our favorite feature is that Nextiva lets us add a business line for cell phone, so our team can receive incoming calls from our office or even when working remotely without having to share their personal cell phone numbers. The Nextiva app works on both iPhone (iOS) and Google (Android) smartphones. They also give us text messaging and video conferencing which makes it easier for our team to connect with our customers using their preferred business communication channel. With that said, if your business needs an office phone system that works on existing handsets, then Nextiva offer that as well. Call centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking. Nextiva is the official phone provider for top universities such as Stanford, UCLA, University of Southern California, as well as top brands like Taco Bell, Conan O’ Brian, and more. Expert Review: We believe Nextiva is the best overall business phone service for small businesses with affordable enterprise-level plans. 2. RingCentral. RingCentral is another popular business phone service for companies of all sizes. They offer one of the most feature-rich small business phone systems on the market. Their business phone platform includes all the standard business calls functionality you would need including unlimited calling, call forwarding, caller ID, call waiting and transfer, share one line on multiple mobile devices and users, SMS texting, and more. Apart from that, it also comes with video meetings with screen sharing, team messaging, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It comes with an intuitive cloud based administration that makes it super easy to set up and manage your calls. Their Essentials plan starts at $19.99 per month for each user (billed annually), and you can add up to 10 users. Other plans come at different pricing and features. You can also pay extra to get a vanity number for your business which allow you to have catchy and memorable business phone number. RingCentral is a great phone solution for both physical offices that are looking to replace landline phones as well as those moving to a virtual office. It can work with your telephone system when compatible, or you can use their virtual phone system through RingCentral desktop app and mobile app which works on all smartphones (iOS and Android). Because RingCentral is one of the most popular business VOIP platform, they have a large app integration directory. This allows you to connect with other services for automatic transcription, real-time analytics, voice over call recording service, sales call insights from Chorus.ai, integrations with call center software, connection with support help desk software, and many more add-ons, so you can have an integrated customer contact center. Expert Review: We believe RingCentral is a great business VOIP solution for small-to-medium sized businesses. 3. Ooma. Ooma is a popular business VOIP phone provider that offers business phone numbers, and 1-800 toll free phone numbers at affordable prices. You can add a toll free number to any Ooma office plan. By default they will pre-select a toll-free phone number for you, but you also have the option to choose a new one. Ooma office platform comes with all powerful features that you would expect such as virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, call logs, and more. Best of all the setup is very easy, and you can do it within minutes. You can use their control panel to easily manage calls, add new team members, and more. Their pricing plan starts at $19.95 per month per user with no contracts, and it comes with a free toll-free number and 35+ business phone features. They also have a Ooma Office Pro plan which costs $24.95 per month and includes additional features such as video conferencing, voicemail transcription, enhanced call blocking, call recording, desktop app, and more. Expert Review: We believe Ooma is the best business phone service for traditional office settings with desk phones. Their new features also make it great for remote teams looking to advance collaboration. 4. GrassHopper. GrassHopper offers virtual phone numbers through voice over internet protocol (VOIP), and it is great for solopreneurs and small businesses. A virtual phone number means it can forward calls to any phone number or mobile device. However, for outgoing calls you will still need a regular phone line. They offer intuitive web and mobile apps to manage your account and phone service. You can use multiple extensions for your number, and you can choose from local, toll-free, and vanity phone numbers. It offers US, Canada, and UK based local and toll-free numbers. GrassHopper comes with all standard features like call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more. It is perfect for remote teams because you can add extensions that can be used from anywhere using mobile or desktop apps. Their plans start from $29.99 per month with 1 local number and up to 3 extensions. You can increase the number of users and add multiple local phone numbers on their higher plans. Expert Review: We believe GrassHopper is the best business phone service for freelancers and solopreneurs. 5. Phone.com. Phone.com is another good option for small business phone service. They offer a simple web and app-based administration panel with standard phone service features like call forwarding, call routing, caller ID, conference calling, video conference calls, and more. They include several European countries and Canada in their local call minutes which makes calling to those countries way cheaper. You can also integrate your business phone service to third-party CRM software like Salesforce and Zoho. They have two types of pricing options pay per minute and unlimited. Pay per minute plans start from $12.99 per month and unlimited plans start from $22.99 per month. Expert Review: We believe Phone.com is the best cheap business phone service for budget-conscious companies. 6. GoToConnect (formerly Jive). GoToConnect, formerly known as Jive, is another great option for small business phone service. They offer an advanced cloud business phone system at an affordable price. Their VOIP phone service includes all the standard features like unlimited calls, unlimited extensions, call forwarding, number sharing, voicemail to audio email, automatic call attendance, mobile apps, chat, SMS, and more. They also have hundreds of CRM integrations and other marketing integrations with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and more. GoToConnect offers a truly unified business communication platform that goes beyond just business phone services. They have HD video conferencing that makes it easy for you to collaborate with your customers and team members. They have over 100+ cloud VoIP features including several notable features like unlimited call queues, advanced dialpad editor, cloud branch exchange, advanced ring groups and wait time announcement for call centers, paging system, eFax, and more. Since GoToConnect is part of the larger GoTo software family, it seamlessly integrates with their other webinar and meeting softwares like GoToMeeting, GoToWebinar, GoToTraining, and more. Their pricing starts at $24 per month for the basic business phone service. Their premium plan comes with advanced features for larger call centers. Expert Review: We believe GoToConnect is the best business phone service for small businesses in education and healthcare industries. Which is the Best Business Phone Service for You? After carefully researching all the top business phone service providers, we believe that Nextiva is the best business phone service provider in the market. Their plans are affordable for businesses of all sizes, and they offer a lot of powerful features along with top-notch customer support. The best part is that while Nextiva business phone line works on your cell phone, tablets, and computer, they also often run free promotions for advanced business phone systems like Poly VVX150 or Nextiva X-885 which is used by many professionals for multi-line handling and more. For all the reasons above, we decided to use Nextiva for our own business and rate it as the #1 best business phone system in the market. In our research, RingCentral came as a very close second. Their voip phone system offers a lot of the same features as Nextiva, and at the end for us it came down to price and customer service. You really can’t go wrong with either of these top two VoIP providers. We also looked into many other business phone service providers that are not listed in this article like Vonage, 8×8, AT&T, Verizon, Skype, and others. We decided it wasn’t best to list them all in this article because we don’t want to cause choice paralysis. Instead our goal is always to make it easy for you to choose the best provider for your needs. We hope this article helped you find the best business phone service for your WordPress site. You may also want to see our guide on how to create a free business email address and the best email marketing services for small business. Business Phone System FAQs. Having helped thousands of business owners find the best business phone system for their needs, we have answered quite a lot of questions. Below are some of the answers to the most frequently asked questions about VoIP business phone systems and service providers. What is VoIP and how does it work? VoIP (Voice Over Internet Protocol) is a phone technology that allows you to make and receive phone calls using the internet wi-fi instead of traditional phone lines. We wrote a detailed guide on what is VoIP and how it works. Here’s a quick visual VoIP infographic: Is business VoIP phone service cheaper than a landline phone? Yes, VoIP business phone systems are cheaper than on-premise landline because it uses your existing internet connection rather than requiring a separate system or hardware. VoIP business phone service also lessen internal IT and support burdens by simplifying the overall workflow. Typical landline phone providers charge extra for advanced call features like call queuing, call transfer / automatic call forwarding, music on hold, extension dialing, conference bridge, etc. With business VoIP all the advanced features are included in a flat monthly fee, and you can even save up to 90% on internal calling costs with top providers like Nextiva. Can I switch from landline phone to business VoIP service? Yes, you can easily convert your landline business phone system to an online business VoIP solution. All the top business phone system companies like Nextiva and RingCentral make it easy for you to keep the same business phone number when switching from landline to VoIP. Can I use my cordless phone with business VoIP? Yes, you can use your existing cordless phones, softphones, and desk phones with most business VoIP providers. All the top providers that we mentioned in our list also come with a mobile phone app that you can install on your personal cell phones as well. If you’re currently using analog phones or have a PBX setup, then you can use a VoIP adapter to keep the same business phone system. What are the disadvantages of VoIP business phone systems? VoIP business phone services make phone calls over internet. The biggest disadvantage is that if you do not have a reliable internet connection, then your customer call quality will not be as good. Also if your business experiences a power outage, then it likely means that your internet router will also lose power. This can lead to call dropping. We always recommend using a battery backup with your internet router to avoid call quality issues. These disadvantages can be easily mitigated, and the advantages of VoIP business phone systems simply outweigh any cons. You get all the advanced call features like call routing, music on hold, conference calls, auto-attendant, interactive voice response (IVR), call queuing, extension dialing, voicemail forwarding, and a lot of flexibility without the high the high costs of landline phones. Which is the best business phone system in your expert opinion? Our top 3 choices for the best business phone services are: Nextiva RingCentral Ooma No, this last question is not a joke. We seriously get this question even after referring people to this guide. That’s why we even made video comparison of the top business phone service: Subscribe to WPBeginner We hope that this guide helped you choose the best business phone service for your small business. You may also want to see our comparison of the best chatbot software, and best website builder platforms to grow your business. If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook. Popular on WPBeginner Right Now!How to Properly Move Your Blog from WordPress.com to WordPress.orgHow to Fix the Error Establishing a Database Connection in WordPressHow to Install Google Analytics in WordPress for Beginners12+ Things You MUST DO Before Changing WordPress ThemesDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us.About the Editorial Staff . Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi. Trusted by over 1.3 million readers worldwide. The Ultimate WordPress ToolkitGet FREE access to our toolkit – a collection of WordPress related products and resources that every professional should have!Download NowReader Interactions. Leave A Reply Cancel reply. Featured in Copyright © 2009 - 2022 WPBeginner LLC. All Rights Reserved. WPBeginner® is a registered trademark. Managed by Awesome Motive | WordPress hosting by SiteGround | WordPress Security by Sucuri. I need help with… Popular searches: Starting a Blog WordPress SEO WordPress Performance WordPress Errors WordPress Security Building an Online Store
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                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [9] => stdClass Object
                                                (
                                                    [text] => Grasshopper
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [10] => stdClass Object
                                                (
                                                    [text] => Google Voice
                                                    [href] => https://go.performi.com/goto/google-voice-main?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [11] => stdClass Object
                                                (
                                                    [text] => Grasshopper
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [12] => stdClass Object
                                                (
                                                    [text] => Nextiva logo
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems/logo/
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [13] => stdClass Object
                                                (
                                                    [text] => 8x8
                                                    [href] => https://go.performi.com/goto/8x8/
                                                    [hrefDomain] => performi.com
                                                    [rel] => nofollow noopener
                                                    [isOutbound] => 1
                                                )

                                            [14] => stdClass Object
                                                (
                                                    [text] => Check out Nextiva
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems/table/
                                                    [hrefDomain] => performi.com
                                                    [rel] => nofollow
                                                    [isOutbound] => 1
                                                )

                                            [15] => stdClass Object
                                                (
                                                    [text] => Nextiva
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [16] => stdClass Object
                                                (
                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [17] => stdClass Object
                                                (
                                                    [text] => Grasshopper
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [18] => stdClass Object
                                                (
                                                    [text] => Zoom Phone
                                                    [href] => https://go.performi.com/goto/zoom?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [19] => stdClass Object
                                                (
                                                    [text] => 8x8 logo
                                                    [href] => https://go.performi.com/goto/8x8/logo/
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [20] => stdClass Object
                                                (
                                                    [text] => Check out 8x8
                                                    [href] => https://go.performi.com/goto/8x8/table/
                                                    [hrefDomain] => performi.com
                                                    [rel] => nofollow
                                                    [isOutbound] => 1
                                                )

                                            [21] => stdClass Object
                                                (
                                                    [text] => 8×8
                                                    [href] => https://go.performi.com/goto/8x8?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [22] => stdClass Object
                                                (
                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [23] => stdClass Object
                                                (
                                                    [text] => Nextiva
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [24] => stdClass Object
                                                (
                                                    [text] => Google Voice logo
                                                    [href] => https://go.performi.com/goto/google-voice-main/logo/
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [25] => stdClass Object
                                                (
                                                    [text] => Check out Google Voice
                                                    [href] => https://go.performi.com/goto/google-voice-main/table/
                                                    [hrefDomain] => performi.com
                                                    [rel] => nofollow
                                                    [isOutbound] => 1
                                                )

                                            [26] => stdClass Object
                                                (
                                                    [text] => Google Voice
                                                    [href] => https://go.performi.com/goto/google-voice-main?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [27] => stdClass Object
                                                (
                                                    [text] => Google Workspace
                                                    [href] => https://go.performi.com/goto/google-workspace-bbps?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [28] => stdClass Object
                                                (
                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [29] => stdClass Object
                                                (
                                                    [text] => Nextiva
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [30] => stdClass Object
                                                (
                                                    [text] => Grasshopper logo that links to the Grasshopper homepage.
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems/logo/
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [31] => stdClass Object
                                                (
                                                    [text] => Check out Grasshopper
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems/table/
                                                    [hrefDomain] => performi.com
                                                    [rel] => nofollow
                                                    [isOutbound] => 1
                                                )

                                            [32] => stdClass Object
                                                (
                                                    [text] => Grasshopper
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [33] => stdClass Object
                                                (
                                                    [text] => Google Voice
                                                    [href] => https://go.performi.com/goto/google-voice-main?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [34] => stdClass Object
                                                (
                                                    [text] => Nextiva
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [35] => stdClass Object
                                                (
                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [36] => stdClass Object
                                                (
                                                    [text] =>  Zoom Phone logo
                                                    [href] => https://go.performi.com/goto/zoom/logo/
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [37] => stdClass Object
                                                (
                                                    [text] => Check out Zoom Phone
                                                    [href] => https://go.performi.com/goto/zoom/table/
                                                    [hrefDomain] => performi.com
                                                    [rel] => nofollow
                                                    [isOutbound] => 1
                                                )

                                            [38] => stdClass Object
                                                (
                                                    [text] => Zoom Phone
                                                    [href] => https://go.performi.com/goto/zoom?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [39] => stdClass Object
                                                (
                                                    [text] => Nextiva
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [40] => stdClass Object
                                                (
                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [41] => stdClass Object
                                                (
                                                    [text] => Visit RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems/button?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [42] => stdClass Object
                                                (
                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [43] => stdClass Object
                                                (
                                                    [text] => Nextiva
                                                    [href] => https://go.performi.com/goto/nextiva-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [44] => stdClass Object
                                                (
                                                    [text] => Grasshopper
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [45] => stdClass Object
                                                (
                                                    [text] => Zoom Phone
                                                    [href] => https://go.performi.com/goto/zoom?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [46] => stdClass Object
                                                (
                                                    [text] => Grasshopper
                                                    [href] => https://go.performi.com/goto/grasshopper-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [47] => stdClass Object
                                                (
                                                    [text] => Google Voice
                                                    [href] => https://go.performi.com/goto/google-voice-main?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [48] => stdClass Object
                                                (
                                                    [text] => Zoom Phone
                                                    [href] => https://go.performi.com/goto/zoom?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [49] => stdClass Object
                                                (
                                                    [text] => RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [50] => stdClass Object
                                                (
                                                    [text] => Visit RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-best-business-phone-systems/button?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => noopener nofollow
                                                    [isOutbound] => 1
                                                )

                                            [51] => stdClass Object
                                                (
                                                    [text] => Visit RingCentral
                                                    [href] => https://go.performi.com/goto/ringcentral-2/popup/?p=best-business-phone-systems
                                                    [hrefDomain] => performi.com
                                                    [rel] => nofollow
                                                    [isOutbound] => 1
                                                )

                                        )

                                )

                            [toc] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => RingCentral: Best Overall Business Phone System. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [1] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => RingCentral. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What We Like. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What's Missing. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => RingCentral Pricing*. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => RingCentral Features. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                )

                                        )

                                    [2] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Nextiva: Best Business Phone System for Unified Communications. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [3] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Nextiva. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What We Like. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What's Missing. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Nextiva Pricing*. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Nextiva Features. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                )

                                        )

                                    [4] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => 8×8: Best Business Phone System for International Calling. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [5] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => 8x8. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What We Like. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What's Missing. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => 8x8 Pricing*. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => 8×8 Features. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                )

                                        )

                                    [6] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Google Voice: Best Business Phone System for Solopreneurs & Freelancers. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [7] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Google Voice. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What We Like. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What's Missing. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Google Voice Pricing*. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Google Voice Features. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                )

                                        )

                                    [8] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Grasshopper: Best Business Phone System for Simplicity & Affordability. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [9] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Grasshopper. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What We Like. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What's Missing. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Grasshopper Pricing*. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Grasshopper Features. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                )

                                        )

                                    [10] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Zoom Phone: Best Business Phone System for Low-call Volumes. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [11] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Zoom Phone. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What We Like. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => What's Missing. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Zoom Phone Pricing*. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Zoom Phone Features. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                )

                                        )

                                    [12] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => How We Evaluated the Best Business Phone System. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => 25% of Overall Score. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => 25% of Overall Score. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => 25% of Overall Score. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => 25% of Overall Score. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                )

                                        )

                                    [13] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Bottom Line. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 4
                                                            [name] => About the Author. 
                                                            [tag] => h4
                                                            [children] => Array
                                                                (
                                                                    [0] => stdClass Object
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                            [body] => 6 Best Business Phone Systems for 2022 WRITTEN BY: Corey McCrawPublished November 9, 2021Corey McCraw is a staff writer covering VoIP and Unified Communications. Corey has over a decade of experience in marketing, tech writing, and corporate communications and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative. This article is part of a larger series on VoIP. Related Articles VoIP Choosing a Business Phone Number Best Call Center Phone Systems Virtual Phone Number Providers Best Small Business VoIP Service Providers What Is Voice-over-Internet-Protocol VoIP Phone Features for Business How to Set Up VoIP System Business Landline Systems The best business phone systems offer significant cost savings and value along with advanced functionality like automated attendants, mobile apps, video conferencing, and software integrations. We’ve identified the best business phone system providers for businesses of all sizes based on the unique features or calling needs your business might have. Based on our research, the best business phone systems for businesses ranging in size from solopreneur to small, mid-size, and large enterprises are: RingCentral: Best overall, and best choice for businesses looking for advanced calling and communications features, extensive integrations, and a developer-friendly open API Nextiva: Great choice for teams in search of video conferencing, calling, texting, and team messaging bundled in a single, easy-to-use interface 8×8: Top business phone system for organizations that have an international presence Google Voice: Best business phone system for sole proprietors and freelancers needing a low-cost, user-friendly phone system that integrates with Google Workspace Grasshopper: Best choice for small teams that want a robust virtual phone system for their business that won’t break the bank Zoom Phone: Best calling system for businesses in need of a flexible and affordable pay-as-you-go plan with good call handling and communications tools RingCentral: Best Overall Business Phone System. RingCentral. Overall Score: 4.75 OUT OF 5 What We Like. Extensive third-party integrations and open API Wide range of robust business calling and unified communications (UC) features that scale as your business grows User-friendly apps What's Missing. Number of features could be overkill for smaller companies More expensive than lighter-weight competitors RingCentral Pricing*. Essentials: $19.99 per user, per month for message and calling Standard: $27.99 per user, per month for video conferencing and third-party integrations Premium: $34.99 per user, per month for advanced call management, real-time analytics, and open API access Ultimate: $49.99 per user, per month for device status reports, device status alerts, and unlimited storage Free trial: 30 days Check out RingCentral *Prices calculated using RingCentral’s 33% annual subscription discount and a two- to 20-user estimate. RingCentral is the leader when it comes to the best small business VoIP services. Its easy-to-use apps are loaded with advanced business calling and communications features like hotdesking, automatic call recording, video conferencing, and real-time analytics. Plus, it has an open API for custom integrations and loads of available third-party integrations. With an entry-tier cost of $19.99 per user, per month, RingCentral is on the more expensive side compared to virtual phone systems like Grasshopper and Google Voice, but in this case, you get what you pay for. RingCentral’s higher price point rewards business customers with not only a robust suite of calling features but a complete unified communications tool. On the other hand, setting up a VoIP system could be overkill for smaller companies. Entry-level users sometimes find the vast amount of features a bit overwhelming. Users with more basic needs may be better off starting with a virtual phone system like Grasshopper and scaling to RingCentral when they’re in need of more advanced functionality and higher usage limits. RingCentral Features. Integrations and open API: Connect your entire tech stack and applications to RingCentral using the platform’s open API platform for developers and extensive third-party integration capabilities. Advanced call handling: Empower your admins to monitor live calls (call monitoring), whisper helpful tips to agents (call whisper), and take over conversations when necessary (call barge). HD audio and video: Whether you’re on the phone or a video call, keep your conversations at top-notch quality with high-definition audio and video. Nextiva: Best Business Phone System for Unified Communications. Nextiva. Overall Score: 4.67 OUT OF 5 What We Like. Free professional greeting Advanced features at lower tiers 99.999% uptime and 24/7 customer support What's Missing. Dated user interface Fewer integrations than RingCentral Expensive for small operations or budget-conscious companies compared to 8x8 or virtual phone systems Nextiva Pricing*. Essential: $21.95 per user, per month for unlimited voice, video calling, and faxing Professional: $25.95 per user, per month for higher conferencing participant caps, SMS messaging, and call pop Enterprise: $35.95 per user, per month for voice analytics and unlimited recordings and conferencing participants Ultimate: $65.95 per user, per month for automated surveys and sales and service productivity management Check out Nextiva *Prices calculated using Nextiva’s annual discount and a five- to 19-user estimate. Nextiva is the best small business phone system for teams that want a unified communications platform. Your business can do everything from calling, texting, faxing, team messaging, and video conferencing through the platform, and at a lower cost per-user than RingCentral. Plus, Nextiva offers unlimited participants on voice and video conferencing, a perk no other competitor on this list provides. Nextiva offers similar business calling and communications features to RingCentral and tends to provide advanced features at lower pricing tiers. However, if you’re in need of a more robust set of third-party integrations or custom integrations, you’ll likely still want to choose RingCentral. While Nextiva’s apps have a dated user interface, they’re still relatively easy to navigate and use. However, users who value ease of use above functionality will find Grasshopper or Zoom Phone to be better options. Nextiva Features. Call pop: Learn important details about your caller and past interactions with them before you even pick up an incoming call. Professional greeting: Nextiva includes free professionally recorded voice greetings at the Professional plan or higher. Smart automation: Put your relationship building on auto-pilot with welcome emails, intelligent chat bots, and automatic reminders. 8×8: Best Business Phone System for International Calling. 8x8. Overall Score: 3.94 OUT OF 5 What We Like. Unlimited international calling to 48 countries Low cost entry-level price Easy-to-use interface What's Missing. Many international countries locked behind premium plans Mobile app lacks desktop functionality 8x8 Pricing*. 8×8 Express: $12 per user, per month for voice, video, messaging, and auto-attendants X2: $24 per user, per month for unlimited calling to 14 countries, SMS texting, and video conferencing X4: $44 per user, per month for unlimited calling to 48 countries, call handling features, and supervisor analytics Check out 8x8 *Price calculated using 8×8’s annual subscription discount. 8×8 is the best business phone system for companies calling across borders, and it’s one of the most affordable VoIP services for budget-conscious teams that need more than a virtual phone system. The 8×8 Express plan is a great entry-tier option for small businesses and solopreneurs at just $12 per user, per month. 8×8’s X2 plan includes unlimited calling to 14 countries, and X4 plan subscribers get unlimited calling to 48 countries—something no other competitor on this list comes close to offering. On the downside, users must upgrade to 8×8’s most expensive X4 plan to unlock most countries for unlimited international calling. This can be costly, especially if your business doesn’t need all the other features in that plan. 8×8’s mobile and desktop user interfaces are somewhat dated but exceptionally easy to use. However, the 8×8 mobile app lacks some of the functionality you’ll find on the desktop version, making it a less powerful on-the-go tool. Users planning to rely extensively on mobile apps will have a better experience using RingCentral or Nextiva. 8×8 Features. Team chat: Ditch the messaging apps and email threads in exchange for a more unified, collaborative environment with 8×8’s Team Chat. Call center: Upgrade to one of 8×8’s call center solutions to handle any volume of calling and messaging. Insights and analytics: Digest real-time, organization-wide reporting and analytics to uncover money-saving insights and improve your customer communications. Google Voice: Best Business Phone System for Solopreneurs & Freelancers. Google Voice. Overall Score: 3.73 OUT OF 5 What We Like. User-friendly interface Integrates with Google Workspace apps International calling available What's Missing. Lacks 24/7 support No toll-free numbers Google Voice Pricing*. Starter: $10 per user, per month for unlimited domestic calling and SMS text messaging, Google Workspace integrations, and voicemail transcriptions Standard: $20 per user, per month for multi-level auto-attendants and ring groups Premier: $30 per user, per month for unlimited international locations and advanced reporting Check out Google Voice *Pricing based on Google Voice’s monthly subscription plans. Google Voice is a virtual phone number service that is best-suited for small businesses and solopreneurs, especially those using Google Workspace apps. Users who start with Google Voice’s free personal plan can get familiar with basic functionality and the user interface, but will need to upgrade to a paid plan to get business calling and call handling features like international locations, auto-attendants, and ring groups. Unlike the VoIP providers above, Google Voice is a virtual phone system that forwards calls to your device, so you have to have an existing VoIP service, landline phone system, or mobile phone plan in place. It does, however, give small business owners and solopreneurs a second phone number to establish a professional presence and separate business and personal calls, voicemails, and texts. Business users familiar with Google products will love the familiar look and feel of Google Voice. It integrates smoothly with Google Workspace apps like Gmail, Calendar, and Meet, making it easy to collaborate and keep your work connected. Google Voice is an entry-level business phone system. While it’s the most affordable option on this list, it’s also the most basic. Businesses with more complex needs that want advanced features like hotdesking, real-time call monitoring, and third-party integrations need to consider systems like RingCentral or Nextiva. Google Voice Features. Google Workspace integrations: Google Voice integrates with Gmail, Calendar, Meet, and more to connect data between all your Google applications. Ring groups: Notify a group of users for incoming calls to ensure it gets answered quickly. Desk phone support: Standard and Premier users can set up compatible desk phones to make and receive calls through the Google Voice platform. Grasshopper: Best Business Phone System for Simplicity & Affordability. Grasshopper. Overall Score: 3.42 OUT OF 5 What We Like. Affordable; 1 to 5 phone numbers and 3 to unlimited extensions included, depending on plan All features included regardless of tier Custom greetings and instant responses What's Missing. Lacks advanced features Solo plan is expensive compared to 8x8, Google Voice, and Zoom Grasshopper Pricing*. Solo: $26 per month for 1 number and 3 extensions Partner: $44 per month for 3 numbers and 6 extensions Small Business: $80 per month for 5 numbers and unlimited extensions Check out Grasshopper *Pricing based on annual subscription. Grasshopper is a great option for users looking for a simple, affordable virtual phone system. The desktop and mobile apps are modern and easy to use. However, the user-friendly aspect of Grasshopper mainly comes because the system lacks advanced features like auto-attendants, video conferencing, and team messaging. When comparing the cost of the best business phone systems, it’s important to note that Grasshopper’s pricing structure is not per-user. For example, Small Business plan subscribers get five phone numbers and unlimited extensions—which effectively makes the price $16 per user, per month (at most, since you aren’t factoring in use of extensions). Grasshopper’s Instant Response feature lets you text missed callers back automatically. You can let them know your business hours and when to expect a call back, helping you manage call flow regardless of your team’s size. Businesses can also use Grasshopper’s Voice Studio to purchase one or multiple professionally recorded greetings at a flat rate per-session $75 fee. Unfortunately, Grasshopper doesn’t provide any integrations. If you just need basic calendar and email inbox integrations, Google Voice will be the better option. If you need advanced integrations with customer relationship management (CRM) software or custom applications, consider using Nextiva or RingCentral. Grasshopper Features. Instant response: Automatically send a text message to callers when you can’t answer their call. Voicemail transcription: Grasshopper automatically transcribes your voicemail messages so you can read and easily cut and paste them to forward to someone on your team. Simultaneous call handling: Simultaneous call handling helps you prevent an incoming caller from hearing a busy tone or going to voicemail. Zoom Phone: Best Business Phone System for Low-call Volumes. Zoom Phone. Overall Score: 3.39 OUT OF 5 What We Like. Easy to use Advanced features available on all plans A la carte pricing options Zoom video conferencing integrations What's Missing. Metered pricing could be more expensive depending on call volume SMS texting unavailable on Pro plan Zoom Phone Pricing*. Metered: $10 per user, per month for a full-featured, pay-as-you-go plan Unlimited: $15 per user, per month for unlimited domestic calling and SMS texting Pro Global Select: $20 per user, per month for unlimited domestic calling in 40+ countries and territories Check out Zoom Phone *While Zoom Phone has an annual payment option, the pricing doesn’t change significantly. For example, paying monthly for the base plan is $10 per month, and this simply changes the pricing to $120 per year when opting for the annual payment option. Zoom Phone is a new player to the business phone system space, but they’re playing catch-up quickly with a strong combination of pricing and functionality. Every Zoom Phone plan contains the full features of the platform—except for the Pro plan, which (oddly) doesn’t provide SMS texting. Zoom Phone comes with powerful features like auto-attendants, interactive voice response (IVR), call handling, call park, team messaging, and team status. Starting at just $10 per user, per month, Zoom Phone is the most affordable way to access some of the industry’s most advanced features. Plus, those familiar with Zoom video conferencing will feel right at home with Zoom Phone’s similar user interface. On the downside, the platform is still working through minor technical glitches and call quality issues. However, these problems should subside as the software ages and continues to get upgraded. Still, if ease of use and a robust feature set are both important to your business, consider Nextiva. Zoom Phone Features. Metered plan: Pay for what you need and nothing more. Pay-as-you-go pricing gives you access to all the advanced features Zoom Phone offers without wasting any of your budget. HD call quality: Zoom Phone uses advanced noise cancellation, keyboard typing suppression, and echo cancellation to ensure audio quality is top-notch. Elevate to Zoom Meeting: Quickly evolve a phone conversation into a Zoom Meeting or Zoom Room. How We Evaluated the Best Business Phone System. The best business phone systems deliver the right balance between pricing and features. Most business phone services share a lot in common, but getting the combination of features and functionality your business needs could make one solution nearly twice as expensive as another. While we considered the cost of various business phone systems, we also looked at basic and advanced features as well as ease of use and customer reviews to determine which offer the best value. In the end, six providers made our list of the best business phone systems, including both voice-over-internet-protocol (VoIP) systems and virtual phone number services. Based on our criteria, RingCentral provides the most bang for your buck. RingCentral scored 4.75 out of 5 for offering calling and communications feature-rich plans at a fair price. You’ll get access to enterprise-grade call management tools, video conferencing, team messaging, an open application programming interface (API), and the most extensive selection of third-party software integrations, and you can try the system risk-free for 30 days. Visit RingCentral Learn how we evaluated the best business phone system by clicking on the tabs below: Breakdown Pricing General Features Advanced Features Expert Score 25% Pricing 25% General Features 25% Advanced Features 25% Expert Score 25% of Overall Score. We reviewed the price of each plan’s tier in relation to what features it provided. More high-end features at entry-level tiers equals more value for your business. We also evaluated the cost of add-on features, discounts for annual subscriptions, and availability of free trials. 25% of Overall Score. To be considered among the best options, virtual and VoIP business phone systems must deliver the expected basic must-have phone system features. These include features like mobile and desktop apps, conference calling, short message service (SMS) messaging, and automated attendants. 25% of Overall Score. Each business phone system offers unique features that set it apart from the rest. For example, RingCentral provides the most extensive catalog of software integrations, while Nextiva includes free professionally recorded greetings at higher tiers. And providers like Grasshopper and Zoom Phone include all features, regardless of tier. Other advanced features we looked for included team messaging, video conferencing, voicemail transcription, and international calling. 25% of Overall Score. Beyond cost and features, our rating includes an expert score that takes into account our personal experience using the platform, customer reviews, and the software’s market popularity. We also determined which providers offer the best overall value, ease of use, and suite of small business phone system features. *Percentages of overall score Bottom Line. With so many great business phone systems to choose from, you don’t have to settle—you can find the perfect solution for your business. If you’re in need of a simple, affordable virtual phone system, we recommend starting with Grasshopper, Google Voice, or newcomer to the space Zoom Phone. However, if your business needs a complete, scalable communications platform, there’s no better option than RingCentral. RingCentral provides every feature and functionality your business will ever need, whether it’s a startup, enterprise, or something in between. Plus, you can scale up by adding more features as your business grows. Start a 30-day free trial to see for yourself. Visit RingCentral About the Author. Corey McCrawCorey McCraw is a staff writer at Fit Small Business who covers VoIP and Unified Communications. Before his time at FSB, Corey was a senior tech reporter at GetVoIP. Corey has a background in marketing, tech writing, and corporate communications. In the past, Corey has worked with numerous brands across a variety of verticals and has even penned content for the former First Lady Michelle Obama’s Let’s Move initiative. Affordable VoIP for Small Businesses Toll-free & local numbers, conferencing, mobile app, and more Visit RingCentral No, thanks. Join Fit Small Business ×
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                            [body] => The Complete 2022 List Of The Best Small Business Phone Systems Posted byby Ryan Bozeman December 1, 2021 Are you looking for a small business phone system that’ll keep your team and your customers connected? Whether you’re working from home, on the road, or in the office, your customers and co-workers need to be able to reach you anywhere, on any device. How do find a small business phone system that can keep up? This complete list has you covered. It breaks down the best small business phone system providers out there, summarizing:  Who they’re built forWhy they stand outWhat their customers sayHow much they cost That’ll save you some time, right? So, let’s get started. Here are the best phone systems for small business in 2022: 1. Nextiva Who is it for? Nextiva is a phone system suited to organizations of any size, whether it’s a small business or a Pac-12 university. It provides collaboration features that can work on any device, with customer care capabilities readily integrated within the program. Why is it awesome? Nextiva comes with built-in automation that makes it easier to accomplish repetitive tasks like sending follow-up surveys and emails. It lets you automate the sending of notifications to minimize missed deadlines while allowing you to monitor timely customer support. The brand provides scalable solutions that can allow your small business to expand as you grow. Another awesome thing about Nextiva is that it’s the official sponsor for Pac-12 schools. This sponsorship includes remote classrooms and athletic programs. The platform also supports communication between Pac-12 students. Nextiva even provides an app with cloud-based communication and storage features. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Nextiva plans start at $30.95/user per month. 2. Ooma Who is it for? Ooma is one of the small business phone system providers that is intended for companies of all sizes. It provides you with scalable solutions that can accommodate the changing needs of your business. They offer a residential plan that lets remote workers use the same business phone services as their organization. Why is it awesome? Ooma is known as a SaaS (or cloud-based software as a service) solution. It is compatible with use across personal computers and mobile devices, allowing you to use custom apps for specific clients. Meanwhile, your remote employees can use the same interface as that of their in-person colleagues. The ability for residential users to have the same interface as their commercial clients allow even small startups to appear and operate just like an enterprise. What’s even better is that it comes with the convenience of on-the-go access. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Ooma plans start at $19.95/user per month. 3. Phone.com Who is it for? Phone.com is an ideal business phone system for entrepreneurs and small companies looking to incorporate computers, tablets, and smartphones into their communication channels. You can easily take advantage of their call management, conferencing, and texting features without worrying about complex setups. Why is it awesome? What makes Phone.com great is that it has complimentary software updates. It also gives you the ability to easily scale with their services as your company grows. Support for Phone.com is available around the clock, with bilingual representatives ready to take on calls. When it comes to integration, the software is designed to easily integrate with your existing technologies. You can also leverage voicemail-to-email, automatic replies, call forwarding, and customizable chatbot features. These functionalities let your small business operate just like a large corporation would. Additionally, you can get greetings and automated answering services to minimize as many missed connections as possible. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Phone.com plans start at $12.99/user per month. 4. RingCentral Who is it for? Great for companies w/ 25-500+ employees. No matter your industry or location, RingCentral has a cloud-based phone system that can meet your needs. Why is it awesome? RingCentral’s all-in-one, cloud-based business phone system allows you and your team to make voice calls and video conferencing from any device, no matter your location. See what customers are saying on Trustpilot, Capterra, G2. How much does it cost? RingCentral plans start at $39.99/user per month. 5. Vonage Who is it for? If you’re looking for a complete business phone system, you might want to check out what Vonage has to offer. It provides you with communications ranging from SMS to voice calls, video conferencing, paperless faxes, and team collaboration features. The system is great for your company if you plan to scale soon. Remote workers are supported with quality cloud connectivity while it can easily integrate with existing CRM software. Why is it awesome? The virtual communication capability of Vonage allows those in the healthcare sector to treat their patients remotely. In a classroom environment, lectures can be recorded and uploaded easily while team communications have clear and seamless connectivity. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Vonage plans start at $19.99/user per month. 6. Grasshopper Who is it for? You will find Grasshopper to be an excellent business phone system for your small business. Within just a few minutes, you can quickly set up a professional phone system to start making and receiving calls. As a small business owner, investing in Grasshopper is like having your business with you wherever you go. It lets you easily make calls, send text messages, and email using your business number instead of a personal phone system. Why is it awesome? One of the best features you can get from Grasshopper is that you don’t need to spend much time learning the ins and outs of the system. The platform itself is very intuitive and you can get things up and running immediately. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Grasshopper plans start at $19.99/user per month. 7. MightyCall Who is it for? You probably know by now how inbound calls can be overwhelming, particularly during the busier days. With the screening feature of MightyCall, you’re able to prioritize the most vital calls. This call screening capability automatically decides which devices receive certain calls while weeding out spam. MightyCall can let you create rules for your business calls and set them to different times and days. If you’re an entrepreneur or a small company owner with limited staff, you will appreciate scheduling your business hours with the help of MightyCall. Why is it awesome? MightyCall allows customers to get in touch with the right person immediately. If a customer has to speak to a certain sales representative, they simply input his or her extension and the system forwards the call to that person’s connected devices. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? MightyCall plans start at $29.99/per month. 25. Verizon VoIP Business Digital Voice Who is it for? Verizon can provide your business with a cloud-based calling solution that has virtual access even for your remote employees. This PBX-based system enables around-the-clock access for your customers including seamless call-routing and on-demand access if you need to respond to urgent inquiries. Why is it awesome? A huge advantage of Verizon is that it utilizes cloud-based connectivity. It provides a mobile app that lets employees access the system at any time and any place. Verizon’s network has an admin web portal that lets you assess each customer interaction through artificial intelligence. This ability allows your call representatives to learn and improve. See what customers are saying on Trustpilot. How much does it cost? Verizon Digital Voice plans start at $35/line per month. 9. Zoom Phone Who is it for? Zoom Phone is made to provide the communication needs of both small and large businesses. It offers applications for health care, commercial businesses, government agencies, and education. For those in health care, the Zoom Phone platform provides HIPAA-compliant connectivity. This feature helps protect digital information from user to user. Zoom Phone also enables virtual meetings, video chats, webinar hosting, and calling services. Why is it awesome? Zoom can provide your business with various integrations and bots that let you customize your mobile app. These features enable your business to automate several functions while adding much-needed features for your workforce. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Zoom plans start at $10/user per month. 10. Dialpad Who is it for? Great for remote-first companies w/ 25-500+ employees. Does your business operate in multiple locations across the globe? With Dialpad’s remote-first design and scalability, it might be the service provider your growing business needs. Why is it awesome? Besides providing video conferencing and voice calls, Dialpad also incorporates artificial intelligence to assist call center employees in learning how to manage calls with real-time coaching. Its proprietary AI emotional intelligence allows you to leverage tone analysis and inflection to provide feedback for each call. The AI then provides call reports to help you understand customer behavior. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Dialpad starts at $20/user per month. 11. Talkdesk Who is it for? If you’re a call center that’s still using ineffective legacy systems, then you might want to check out what Talkdesk is all about. The platform provides state-of-the-art cloud software intended for global-oriented call centers. Businesses looking to minimize expenses associated with high turnover rates and training will love the Callbar feature of Talkdesk. This feature requires minimal knowledge and makes it easy for team members to view caller data without going through various tabs. Why is it awesome? A great thing about Talkdesk is that call centers can get it started quickly. Users simply have to input their account credentials and rapidly connect with more than 30 different software integrations. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? Talkdesk plans start at $75/user per month. 12. Channels Who is it for? Channels can let your business make calls with just a click of a button without having to log in or boot up other software tools. You can also implement calls with Channels using its smartphone mobile application. Why is it awesome? To satisfy customer concerns, businesses need to have proactive knowledge concerning specific customer information. Channels solves this issue through its click-to-call widget, making it easier for your agents to predict why your customers are calling. Additionally, Channels has a Google Chrome extension that provides a handy tool known as Customer Card. This card has all of the information on a client presented in a scannable form that makes it easy to personalize customer interactions. See what customers are saying on Capterra and G2. How much does it cost? Channels plus plan starts at $29/per month. 13. eVoice Who is it for? As a small business owner, you will find that eVoice is an ideal solution for you especially when your responsibility is responding to all business calls. It has a virtual voicemail feature that lets you easily access and respond to voicemails. If your company offers 24/7 customer service, you don’t need to worry about after-hours calls again. eVoice has its own Auto Attendant feature, which is a virtual receptionist that assists callers in reaching the right person or department at any time of the day. Why is it awesome? Another advantage that you can get with eVoice is that it lets you record your own greetings. This feature lets you provide your callers with a personalized touch while presenting a professional image. Callers will love you more for the personal touch this brings. See what customers are saying on Trustpilot, Capterra, and G2. How much does it cost? eVoice plans start at $14/user per month. 14. GoTo Connect Who is it for? If you’re looking for the best phone system for small businesses that allows smooth integration for teams, then GoTo Connect may be the one for you. It offers support for both desktop and mobile devices, together with admin tools that let you monitor employee activity, perform scheduling, and bring up reports. Its on-the-go communications can let your remote employees connect and share data wherever they are. Legal teams can easily connect even when they’re in the courtroom, while car centers can communicate with both the sales floor and their service teams. Why is it awesome? One advantage that GoTo Connect has is that it allows for remote learning. The platform provides tools and functionality that make it easy for teachers to handle classrooms and for students to use. It also comes with a webinar feature that lets you publish interactive lessons. See what customers are saying on Capterra, and G2. How much does it cost? GoTo Connect plans start at $29/user per month. 15. Mitel Who is it for? Great for companies w/ 500+ employees. If you’re looking for an enterprise business phone system that offers an industry-specific customer experience, then Mitel might be of interest to you. Why is it awesome? Mitel uses cloud-based security connectivity through its MiCloud Flex technology, helping secure sensitive data — especially customer payment information. See what customers are saying on TrustRadius. How much does it cost? You can learn about Mitel pricing by requesting a quote. Want a side-by-side comparison? Swipe This Google Sheet Ryan Bozeman. Ryan Bozeman is a writer and conversion optimization consultant in Seattle, WA. He works with B2B technology startups, helping businesses find and execute effective content strategies. Any views or opinions represented in this post belong solely to the author. Post navigation. previous post 5 Cheap Tools That Together Create a Killer Lead Tracking & Management System. next post The Definitive 2022 List Of The Best Small Office Phone Systems.
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                            [body] => Small Business Phone SystemsFinding software can be overwhelming. Software Advice helps small businesses choose the right small business phone system software so they can save with VoIP and get the features they need. Products Buyers Guide FrontRunners (844) 852-3639Talk to us Filter by: Reset FiltersIndustryAccountingAirlines/AviationAlternative Dispute ResolutionAlternative MedicineAnimationApparel & FashionArchitecture & PlanningArts and CraftsAutomotiveAviation & AerospaceBankingBiotechnologyBroadcast MediaBuilding MaterialsBusiness Supplies and EquipmentCapital MarketsChemicalsCivic & Social OrganizationCivil EngineeringCommercial Real EstateComputer & Network SecurityComputer GamesComputer HardwareComputer NetworkingComputer SoftwareConstructionConsumer ElectronicsConsumer GoodsConsumer ServicesCosmeticsDairyDefense & SpaceDesignE-LearningEducation ManagementElectrical/Electronic ManufacturingEntertainmentEnvironmental ServicesEvents ServicesExecutive OfficeFacilities ServicesFarmingFinancial ServicesFine ArtFisheryFood & BeveragesFood ProductionFund-RaisingFurnitureGambling & CasinosGlass, Ceramics & ConcreteGovernment AdministrationGovernment RelationsGraphic DesignHealth, Wellness and FitnessHigher EducationHospital & Health CareHospitalityHuman ResourcesImport and ExportIndividual & Family ServicesIndustrial AutomationInformation ServicesInformation Technology and ServicesInsuranceInternational AffairsInternational Trade and DevelopmentInternetInvestment BankingInvestment ManagementJudiciaryLaw EnforcementLaw PracticeLegal ServicesLegislative OfficeLeisure, Travel & TourismLibrariesLogistics and Supply ChainLuxury Goods & JewelryMachineryManagement ConsultingMaritimeMarket ResearchMarketing and AdvertisingMechanical or Industrial EngineeringMedia ProductionMedical DevicesMedical PracticeMental Health CareMilitaryMining & MetalsMotion Pictures and FilmMuseums and InstitutionsMusicNanotechnologyNewspapersNon-Profit Organization ManagementOil & EnergyOnline MediaOutsourcing/OffshoringPackage/Freight DeliveryPackaging and ContainersPaper & Forest ProductsPerforming ArtsPharmaceuticalsPhilanthropyPhotographyPlasticsPolitical OrganizationPrimary/Secondary EducationPrintingProfessional Training & CoachingProgram DevelopmentPublic PolicyPublic Relations and CommunicationsPublic SafetyPublishingRailroad ManufactureRanchingReal EstateRecreational Facilities and ServicesReligious InstitutionsRenewables & EnvironmentResearchRestaurantsRetailSecurity and InvestigationsSemiconductorsShipbuildingSporting GoodsSportsStaffing and RecruitingSupermarketsTelecommunicationsTextilesThink TanksTobaccoTranslation and LocalizationTransportation/Trucking/RailroadUtilitiesVenture Capital & Private EquityVeterinaryWarehousingWholesaleWine and SpiritsWirelessWriting and EditingNumber of EmployeesSelf-Employed2-1011-5051-200201-500501-10001000+Number of Users12-1011-5051-200201-500501-10001000+Price$$$$$ $$$$ $$$ $$ $ Showing 1-20 of 239 products Sort by: # of Recommendations # of User Reviews Average Rating Alphabetically (A-Z) Free Trial GoToConnect FrontRunners 2021 GoToConnectFrontRunners 2021 GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. GoToConnect includes integrated products for business VoIP, video conferencing and contact center whic... Read more594 reviewsPrice:Recent recommendations: 17 recommendations Price Watch Demo Learn More Nextiva NextivaNextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all ... Read more185 reviewsPrice:Recent recommendations: 16 recommendations Price Watch Demo Learn More Vonix VonixVonix flex is a business VoIP solution that provides hands-on support and reliable service with all business phone plans for small and medium businesses across the U.S. This cloud-based communication platform helps businesses conn... Read more13 reviewsPrice:Recent recommendations: 11 recommendations Price Demo Learn More RingCentral MVP RingCentral MVPRingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. ... Read more924 reviewsPrice:Recent recommendations: 9 recommendations Price Watch Demo Learn More Vonage Business Communications Vonage Business CommunicationsVonage Business Solutions is a cloud-based communications solution suitable for small and midsize companies. The solution offers a business phone system that enables businesses to connect their VoIP phone system to internet-enable... Read more237 reviewsPrice:Recent recommendations: 9 recommendations Price Watch Demo Learn More Ooma Office FrontRunners 2021 Ooma OfficeFrontRunners 2021 Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team coll... Read more142 reviewsPrice:Recent recommendations: 8 recommendations Price Watch Demo Learn More PanTerra Streams PanTerra StreamsBusiness Plus is a cloud-based VoiP solution created by PanTerra, which allows users to take or make calls from their office phone number, communicate with their team, and have file access, all from any device with an internet con... Read more15 reviewsPrice:Recent recommendations: 5 recommendations Price Watch Demo Learn More BroadVoice Cloud PBX BroadVoice Cloud PBXBroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number. Untether your team fro... Read more29 reviewsPrice:Recent recommendations: 4 recommendations Price Demo Learn More 8x8 X Series FrontRunners 2021 8x8 X SeriesFrontRunners 2021 8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and ... Read more235 reviewsPrice:Recent recommendations: 2 recommendations Price Demo Learn More VirtualPBX VirtualPBXVirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-... Read more23 reviewsPrice:Recent recommendations: 2 recommendations Price Watch Demo Learn More Twilio TwilioTwilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, email, WhatsApp and more. Pay-as-you-go APIs allow businesses to scale communications reliably. ... Read more266 reviewsPrice:Recent recommendations: 1 recommendations Price Demo Learn More Zoom Meetings Zoom MeetingsZoom Meetings is a cloud-based video conferencing software solution that allows organizations in the educational, financial, health care, and government sectors to conduct virtual meetings and collaborate in real-time using integr... Read more11,607 reviewsPrice: Price Watch Demo Learn More Google Meet Google MeetGoogle Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. The solution enables users to make video calls with up to 30 users per high-de... Read more10,469 reviewsPrice: Price Demo Learn More GoToMeeting GoToMeetingGoToMeeting is a video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office, and instant-messaging tools. The solution is suitable for businesses of all sizes and ... Read more9,016 reviewsPrice: Price Watch Demo Learn More TeamViewer TeamViewerTeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suita... Read more8,924 reviewsPrice: Price Watch Demo Learn More Microsoft Teams FrontRunners 2021 Microsoft TeamsFrontRunners 2021 Microsoft Teams is a cloud-based group chat solution that helps teams collaborate on documents. Its key features include messaging, conferencing and file sharing. Microsoft Teams has replaced Skype for Business as Microsoft's onli... Read more7,516 reviewsPrice: Price Watch Demo Learn More Webex WebexWebex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Seamless collaboration across devices, locations and organizations • Use any computer, t... Read more5,609 reviewsPrice: Price Watch Demo Learn More ConnectWise Control ConnectWise ControlConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling th... Read more1,757 reviewsPrice: Price Watch Demo Learn More Join.Me Join.MeJoin.me is an online meeting platform that helps businesses manage meetings and team collaboration. Key features include real-time presentations, mobile whiteboards, scheduling, toll-free audio, chat and more. Designed f... Read more1,381 reviewsPrice: Price Demo Learn More Doodle DoodleDoodle is a cloud-based appointment scheduling platform, which helps small to large size enterprises schedule meetings and appointments. The prime features of Doodle comprise of access invitation, calendar management, invite ... Read more1,132 reviewsPrice: Price Demo Learn More View all products Popular Comparisons. Zoom Meetings vs Google MeetGoToMeeting vs TeamViewerMicrosoft Teams vs WebexConnectWise Control vs Join.MeDoodle vs RingCentral MVPOnBoard vs SamepageRelated guides. Online Meeting SoftwareAuto Attendant SystemsUCaaS ProvidersVoIP SoftphonesBusiness Phone Service ProvidersBuyers guide. Last Updated: January 11, 2022What is VoIP phone software? Voice over Internet Protocol (VoIP) phone systems allow users to make voice calls over the Internet. It converts callers' voices to digital signals that travel over the internet, allowing people to make calls from their computers. Features include Do Not Disturb status updates, voicemail to email transcription, bandwidth utilization, and call routing, recording, and conferencing. Here's what we'll cover: Common reasons small businesses shop for a new phone system Key considerations for small businesses Common reasons small businesses shop for a new phone system. Many small businesses contact us every day, looking for advice as they search for a new phone system. Some are new businesses just getting started, while others are looking to replace an old or problematic system. The most common reasons they have are that they're: Wanting to switch to VoIP Relocating or adding new offices Unhappy with current call quality Looking for more features, such as an IVR Needing a system that's more user-friendly IVR designer in Five9 Cloud Contact Center While there's a long list of reasons, there's an even longer list of systems and features addressing these common challenges. However, we find most small businesses require one or more of these core phone system capabilities: Feature Function Benefit PBX The central component of every multi-line phone system, the PBX acts as the switchboard, transferring and routing calls. It's also the component that lets users put callers on hold and have conference calls. It integrates most of the other features listed here. Provides commonly used functions that allow many phone extensions to share lines and work together as one system. Auto attendant An Auto attendant greets inbound calls with basic information such as the the business's name, location, and hours, and also lets callers choose how their call will be connected. They often begin something like this: Thank you for calling Software Advice. Please choose from the following menu options... Answers and directs inbound calls. Helps small businesses present a larger, more professional image. IVR The Interactive Voice Response feature is similar to, but more advanced than, Auto attendant. IVRs allow customers to access account information, schedule and make payments and complete other transactions requiring deeper interaction all without requiring an employee's time. Automates many basic call transactions, freeing employees from some repetitive and time-consuming tasks. CTI Computer-Telephone Integration is a broad term for a collection of functions offered primarily with VoIP systems. CTI allows customer-specific information from the company's database to be automatically displayed on a computer whenever that customer is on the line. Streamlines call processing, saves employees from having to repeatedly look up basic information when customers call. FMFM Find Me Follow Me is a feature that makes sure important calls get through to the right person, even if the right person isn't at their desk. FMFM lets users program a sequence of alternate numbers, including external and mobile numbers, to dial in case their desk phone rings and is unanswered. Ensures important calls are always answered. Valuable in sales-focused industries, where missing a call can mean missing a sale. Softphone Many VoIP systems include software telephones, or "softphones." These are programs that run on office computers and, when used with a headset, allow calls to be made and received directly from the computer. Reduces equipment costs by letting offices purchase fewer desk phones. Voicemail-to-email Another feature common to VoIP systems, this is an automated transcription service. When callers leave voicemail, this service transcribes the audio to written text and sends it as an email. Saves time listening to voicemail messages. Conferencing Some PBX systems only allow for three-way calling, whereas others offer true conference calling with dedicated dial-in numbers. Facilitates internal and external collaboration. Key considerations for small businesses. System complexity: Some businesses we speak with tell us they're replacing their existing phone system because it's too complicated and not user-friendly. Buying an overly complex system can be as bad as buying one that has too few features. Apart from paying for features that won't be used, advanced systems can present usability issues. So before you begin shopping, start with a clear assessment of exactly which functions you need. Don't get caught up in a more-functions-is-necessarily-better mindset when comparing systems. Also, take advantage of the trials and demos offered by some companies to get a firsthand feel for exactly how user-friendly a system is. VoIP or analog: Telephony technology is split between digital phone systems, which send voice calls over the Internet (Voice over IP, or VoIP), and older analog phone systems, which use traditional phone services. Though VoIP phones can call analog phones and vice versa, and there are hybrid systems that contain components of both, it's best for a business that's looking to start from scratch to choose one or the other. The vast majority of businesses are choosing VoIP. But VoIP requires a reliable broadband Internet connection. So for businesses that don't have access to broadband, an analog system may be the only option. If you're unclear on how the two systems differ, this Guide to VoIP compares them in easy-to-understand language. On-premise or hosted PBX: This isn't a choice all businesses will face. Small analog phone systems usually come with a simple hardware PBX that's kept on-site. And medium and large businesses often want the control of an on-site PBX, but they also have the IT budgets needed to maintain them. Aside from these cases, most businesses should consider using an off-site or "hosted" PBX. It is an option on many small business VoIP systems and offered by many ITSPs. The big benefit with a hosted PBX is it can offer more advanced phone system functions, such as auto-attendants and IVRs, without the expense of purchasing and managing an on-site hardware PBX. Lines and extensions: With an analog phone system you might, for example, pay your telco for two or four lines to allow your business to have that many simultaneous phone calls. For that to work, you'd need a two- or four-line analog business phone system, which are some of the most common analog systems on the market. With VoIP systems, extensions can be added by simply connecting the office's internal computer network. Hardware and special-use requirements: Businesses in certain industries or with unique workplace environments will have specific phone system requirements. Identifying which features are needed will help focus the search for the right phone system for your small business. There are, for example, industry-specific systems for hotels, call centers, and hospitals. Though most small businesses will not be looking for specialized industry systems, they often do have special hardware requirements. Some need wireless handsets that can operate outdoors or a long distance away from a base station. Others don't use handsets, but instead require wireless headsets with long battery life. Knowing what is needed before you begin will make the selection process easier.Your Guide to Top Small Business VoIP and Phone Systems Software, November 2021. Software Advice uses reviews from real software users to highlight the top-rated Small Business Phone Systems products in North America. Learn how products are chosenExplore FrontRunners. History:November 2021 (current)Connect with a personal advisor who can help you find the right software for your business.Get Your Free Recommendations“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication. Version: undefined
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                            [body] => The Best Business VoIP Providers for 2022 VoIP is unbeatable for cost, customization, and app integration, so we've tested and ranked the top cloud-based providers to help you find the right one. By Wayne Rash Updated December 13, 2021 facebook twitter flipboard social share Flipboard Pinterest Reddit LinkedIn Email Copied Error! Copy Link https://www.pcmag.com/picks/the-best-business-voip-providers Comments Related VoIP & Phone Service Picks: Best Video Conferencing Best Business Messaging Best Residential VoIP Providers Our 10 Top Picks. Best for High Reliability Requirements. 4.5 Outstanding Intermedia Unite. Available  at Intermedia.com Check Price An excellent cloud PBX choice that combines great reliability with a full menu of feature options, including UCaaS features and custom integration options. Pros. Full-fledged PBX system available via the cloud Deep feature set suitable for SMBs and enterprises Good integration with third-party software and services Cons. Mobile app required for importing and initial syncing of contacts Limited call monitoring features Sometimes difficult switching between user and administrator roles Read Our Intermedia Unite Review Pros & Cons Best for Enterprise-Class Call Volumes. 4.5 Outstanding RingCentral MVP. Available  at RingCentral Check Price RingCentral MVP sets the standard for midsized businesses on up to enterprises. As a full-service cloud PBX, this solution ticks all the boxes, including advanced capabilities like UCaaS and custom app integration. Well worth our Editors’ Choice designation. Pros. Network infrastructure in Europe, the US, and Asia Very deep feature set for VoIP and collaboration Artificial Intelligence (AI) integrations Long list of optional applications for customization Cons. Some newer collaboration features still under development Workflow not as intuitive as it should be Limited report customization Read Our RingCentral MVP Review Pros & Cons Best for SMB Unified Messaging. 4.0 Excellent 8x8 X Series. Available  at 8x8 Check Price The X Series is 8x8’s replacement for its Virtual Office platform. The new products has revised back end and a load of new features that bring 8x8 squarely into UCaaS territory. Pros. Plenty of standard features in the base offering Solid mobile and desktop capability with easy setup Multiple pricing plans Cons. Had some issues importing contacts from Google Some user modifications only possible using bulk edit Scheduling meetings must happen in Outlook or Google Calendar Read Our 8x8 X Series Review Pros & Cons Best for Unified Communications Hub. 4.0 Excellent Vonage Business Cloud. Limited Time: As low as $13.99 Per Line Per Month  at Vonage See It Vonage is a large company but its Business Cloud squarely targets the small business sector. A robust platform has new features and management tools, though it makes some compromises when it comes to security. Pros. Long list of features for admins and users Solid mobile and desktop apps Good API integration Cons. Importing contacts requires multiple steps Additional features cost extra and can add up quickly Soft phone won’t start without a microphone attached to your desktop Read Our Vonage Business Cloud Review Pros & Cons Best for Softphone Users. 4.0 Excellent Dialpad. Available  at Dialpad Check Price While Dialpad can support dedicated VoIP hardware, the service is definitely geared towards its softphone, making it a solid solution for those needing custom integration or mobility. Pros. AI-based Voice Intelligence feature highlights actionable call content Strong call center and customer service functionality Smooth contact syncing with G Suite and Outlook Cons. Video conferencing a $15 add-on for more than 10 meeting participants Limited reporting customization and no call quality reporting Read Our Dialpad Review Pros & Cons Best for Microsoft 365 Customers. 4.0 Excellent Microsoft 365 Business Voice. $15 Per User Per Month  at Microsoft365 for Business See It For companies with around 300 employees and a focus on Microsoft Teams, Microsoft 365 Business Voice is a no-brainer way to add robust SMB VoIP capability across both desktop and mobile devices. Pros. Cost effective add-on to Microsoft 365 Deep integration with Microsoft 365 Solid mobile and desktop capability integrated with Microsoft Teams Cons. Tedious setup process for auto attendant Calling plan limited to 3,000 minutes (50 hours) per month Read Our Microsoft 365 Business Voice Review Pros & Cons Best for Legacy Handset Hardware. 3.5 Good Ooma Office. Available  at Ooma Check Price Ooma is also chasing the small business market but it sets itself apart by offering a service without a contract that still has a solid feature set. But if your business is moving fast you may outgrow it soon. Pros. Flexible product with no fixed contract Basic mobile and desktop apps Support for existing analog phones Easy to use Cons. Limited reporting capabilities Phones must be configured by Ooma Read Our Ooma Office Review Pros & Cons Best for Traditional PBX Capabilities. 3.5 Good Mitel MiCloud Connect. Available  at Mitel Check Price Focused mainly on replicating more traditional PBX capabilities in the cloud, Mitel MiCloud Connect does this job well, and it's even updated the service with good mobile support and some innovative call routing features. Pros. Handy Bluetooth handset Contact import from CSV plus Google and some Microsoft 365 syncing Long list of available CRM integrations Cons. Fixed number of reports and modifying or adding new ones costs extra Overall costs are incremental and can therefore rise quickly Read Our Mitel MiCloud Connect Review Pros & Cons Best for Customer Support, Call Centers. 3.5 Good Freshdesk Contact Center. Available  at Freshworks Check Price While it can work as a general VoIP service for small business, Freshcaller is intended as a call center phone package that’s primarily used through a softphone. Pros. Easy to configure Great feature set for a low-cost call center solution Detailed and customizable reporting Cons. Limited support for physical devices Aimed at call centers operations, not general business use Per-minute pricing could get expensive depending on call volume Read Our Freshdesk Contact Center Review Pros & Cons Best for Very Small Businesses. 3.0 Average Line2. Available  at Line2 Check Price If you're looking for a reliable, basic VoIP service that's easy to configure for both desktop and mobile users, Line2 is a solid choice for small teams. Pros. Simple setup Intuitive softphone client Includes incoming fax Cons. Limited reporting; analytics cost extra Lacks third-party integrations No video conferencing or collaboration features Read Our Line2 Review Pros & Cons Pros & Cons Compare Specs Voice over IP (VoIP) systems have long dominated the small-to-midsize business (SMB) telephone market. Not just because they're less expensive than on-premises PBX (private branch exchange) systems, but because they're mostly software, which makes them far more flexible. There's nothing an old-fashioned PBX can do that a VoIP system can't, but there's a very long list of things you can do with VoIP that aren't possible using on-premises hardware, which makes them ideal for most offices, especially those with hybrid work plans. Even residential VoIP includes features that are impossible with conventional telephone systems. VoIP systems, sometimes called cloud PBXes, can manage all your voice communications from a central web console no matter how many extensions you've got, where your employees are located, or even what devices they're using. Most systems also offer features like video conferencing and team collaboration. Combine those features with subscription-based pricing that's generally much less expensive than an old-fashioned PBX, and VoIP wins. That's especially so during the pandemic when so many employees are now working from home. If you opt for VoIP over PBX, it's simply a matter of downloading a softphone client to an employee's PC. They can use that computer just as they would their office phone extension in one step. You Can Trust Our Reviews Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions. (Read our editorial mission.) Still, COVID-19 won't last forever, and hybrid work may not be suitable for your business, so keeping in mind core VoIP criteria is also important. That means providing voice communications for employees at their desks once they return to the office. Businesses may also use VoIP to power a call center for sales or customer service and support. They also need to connect with other communication channels, such as conference calls, fax machines, mobile communications, text messaging, video conferencing, and wireless handsets.On top of that, VoIP solutions must provide more advanced functionality through software, like shared meeting collaboration, voicemail to email transcription, and call recording. And lest we forget, many businesses still need a service that will connect to the public switched telephone network (PSTN).  Because they're working across such a broad array of features and channels, many of today's phone systems are classified as Unified Communications-as-a-Service (UCaaS). These are generally cloud-based, virtual PBXes that include at least one (usually multiple) software client to enhance their functionality on the web, desktop, and especially mobile devices. Now let's dig into what you need to look for in a VoIP provider. How to Choose the Right VoIP System. Before you start considering a brand, you need to figure out exactly how you want your business to use a phone system. Look at your existing phone system and decide whether you're going to simply keep all of it and bolt some VoIP functionality on top, retain only part of it, or replace the whole thing. Frequently, a total replacement isn't in the cards, if only because some parts of your existing phone system can't be easily changed over to softphones or even desktop VoIP handsets.For example, suppose you have a heavy manufacturing environment with outdoor activities, such as a steel fabrication yard or a landscaping company. In that case, your rugged old outdoor phones may be precisely what you need. It would help if you also decided which capabilities of the old system you'll need to keep and what features the new phone system offers that you think will be necessary for the future.When planning, it's important to include stakeholders from all the critical parts of your business. Yes, this mainly includes the IT staff and the data security folks since your voice calls will now be data communications. But it also needs to have the workers who'll be using the system to get work done, especially the work that drives revenue and engages customers.These people have invaluable insights into what's needed versus what's simply cool and new. Remember, a VoIP system is much more than just a new set of phones; these platforms have very long feature lists, but many of those features can change your overall price so you need to know what you need and what you don't. For business-level users, figuring all that out starts with understanding what VoIP is. (Photo: d3sign / Getty Images) Wait, So What Is VoIP, Exactly?VoIP is a method of digitizing voice signals and then sending digital voice information over an IP network. The analog voice information is encoded using software called a codec to accomplish this. When it comes time to change the digital signal back to analog, another codec does that job.  For a VoIP system to work, it needs to route calls between users or the outside world. This gets handled by a virtual PBX that your VoIP provider manages in a cloud-based system. You're essentially sharing a large PBX with that provider's other customers, but because these companies use multi-tenant segmentation, your PBX will appear dedicated to you. This engine will take care of routing calls on your VoIP network and out to others as well.However, there's a need to route calls to the PSTN and other analog phones for many businesses. This may mean a PSTN gateway, or even a hybrid PBX, where there's at least a small telephone switch located at your office. Your VoIP vendor will let you know if this is necessary at the planning stage. However, many small businesses try hard to avoid any on-premises PBX components. That's partially due to cost savings and partially because the capabilities offered by all-cloud systems are more than advanced enough for their needs. How VoIP and UCaaS Benefit Your Business. If all this is starting to sound like more trouble than it's worth, remember that turning your PBX into a software solution means a significant opportunity for flexibility and integration that you can't get any other way. After all, programmers can now treat your phone as an app. That's taken us to the fast-changing UCaaS paradigm mentioned above. Here, VoIP providers, like the ones we've reviewed, provide additional software capabilities that are all implemented and managed from a single, unified console.The exact features offered in any particular UCaaS solution can change radically from vendor to vendor. Still, most include options for video conferencing, shared meeting and online collaboration tools, integrated faxing, mobile VoIP integration, and device-independent softphone clients. That last one is significant now because it means that your employees can download an app to their smartphone or company laptop, and that app will mirror all the functionality of their corporate phone, including responding to calls coming into your business phone number and their extension in particular. For folks trapped at home by the pandemic, that's a perfect solution. Softphones are at the heart of most UCaaS instances, and for many VoIP buyers, they're becoming the primary use case, sometimes wholly obviating the need for physical handsets. Part of that is because they work as well on mobile phones and tablets as they do on desktop PCs or laptops. Softphones are often the only tool for workers in call centers because they're the front-end window to any CRM or help desk integration, which is nowadays a must-have for that job.A softphone can combine a telephone conversation with text chat and screen sharing. That means two employees can seamlessly add more participants, handle private text chats between those participants while the call is still going on. This creates a collaboration session where the group shares screens, documents, and data—no prep, no reserved lines, just button clicks. In the case of a CRM integration, the system could recognize the customer's phone number or some other identifier and automatically pull up that record for the technician or salesperson answering the call. It can even alert a manager to monitor the call if it's a critical client. That's the basics of UCaaS, but the concept is constantly evolving to include more communication and collaboration technologies. Those capabilities also get tweaked to provide new benefits, sometimes general, sometimes aimed at specific verticals, like healthcare, for example. The key is integration. Voice is becoming integrated with other back-end apps, and UCaaS makes that easier. That's fueled significant growth in the UCaaS market over the last several years, as recent research from Statista bears out.   UCaaS Projected Market Growth in US Through 2024 That rich feature fabric can change radically between vendors, however. For example, RingCentral's softphone offers a long list of app integrations and features, including not just collaboration platforms but bi-directional email and scheduling. Line2's softphone client, on the other hand, is specifically designed to be simple so users can pick it up quickly, and it does this by mostly mirroring the buttons you'd find on a standard desktop handset. Two ends of the spectrum, but that means you need to be very careful when testing these apps to make sure you're getting not only what you need but in the right way for how your company does work. Getting the most out of basic VoIP communication and all these UCaaS features, too, means understanding some of the technologies running underneath or next to VoIP. For most every VoIP installation, that starts with SIP. (Editors' Note: Line2 is owned by Ziff Davis, PCMag's parent company.)What Is SIP?The Session Initiation Protocol (SIP) is one underlying technology that makes VoIP possible. This is a text-based protocol similar to HTML. It's the most commonly used standard for setting up and controlling phone calls in most VoIP systems. You'll run across references to SIP in almost anything you do with these kinds of phone systems, especially when you're selecting any handset hardware you want to use.There are still other legacy protocols around and some non-SIP standards, including H.232. Other protocols that are still around are the Media Gateway Control Protocol (MGCP) and the Skinny Client Control Protocol (SCCP). The former is known for being overly complex and also that it doesn't support some of the functions that people need in their phones, like caller IDs. Cisco is the primary proponent of SCCP since they developed it. But even so, Cisco is currently phasing SCCP out in favor of the much broader SIP standard. SIP is used for the vast majority of modern VoIP phone systems. It also handles phone service, video conferencing, and several other tasks just fine, which is why its use is so widespread. It has trouble with data security, but more on that in a bit.  What makes SIP so popular is not only that it's deep and flexible, but also because it was purpose-built to engage in multimedia (meaning not just audio but also video and even text) communications over TCP/IP networks. For VoIP calls, SIP can set up calls using a number of IP-related protocols, including the Stream Control Transmission Protocol (SCTP), the Transmission Control Protocol (TCP), and the User Datagram Protocol (UDP), among others.But it can also handle other functions, including session setup (initiating a call at the target endpoint—the phone you're calling), presence management (giving an indicator of whether a user is "available," "away," etc.), location management (target registration), and call monitoring. Despite all that capability, SIP is simple compared to other VoIP protocols primarily because it's text-based and built on an easy request/response model that's similar in many ways to both HTTP and SMTP. Yet, it's still capable of handling the most complex operations performed by business-grade PBXes.  However, while understanding the basics of VoIP and SIP is essential, setting one of these systems up will require some general network skills. For the best voice quality, your network will need to meet certain minimum throughput levels for upstream and downstream data. In addition, you'll also need to meet a minimum latency number (that is, the time between when a signal leaves a remote computer and when your system receives it), typically measured in milliseconds. You'll also need a business-grade connection to the internet if that's where your call traffic will go.    (Photo: Brian A Jackson / Shutterstock) Optimizing Your Internet Connection for VoIP. Most VoIP solutions will require stable and consistent internet connectivity at all your office locations. At the very least, your business phone system must have access to a business-class internet link, so discuss these needs with your company's internet service provider (ISP). This should be a dedicated link through a dedicated router if you expect your phone calls to sound as if they were coming from a business and not someone's home Skype connection. At a minimum, it's important to have a router that can create virtual LANs (VLANs) and also has the ability to encrypt your voice traffic. These days, you need end-to-end VoIP security for any call. For larger systems, and for systems where security is critical for things like being compliant to vertical regulatory needs, your current internet connection might not be adequate. The internet doesn't do quality of service (QoS), and bandwidth can be unpredictable. Network congestion can ruin a conference call, and activities such as DNS hijacking can put your business and data at risk.We all love the internet, but it's not necessarily the safest place for your business voice communications. If you fall into this category, remember that while the internet uses the IP protocol and VoIP runs over IP, that doesn't mean that VoIP must run over the internet. You can get all the UCaaS software benefits we've mentioned by running your voice network over dedicated lines. Sure, it'll cost more, but it will also ensure crystal clear voice quality as well as the ability to implement much-improved data security.Managing VoIP on Your Internal Network. In addition to making sure your internet service can handle your VoIP traffic, you also need to make sure your local area network (LAN) can handle it. What makes network management tricky when you're adding VoIP is that if you simply drop it onto your network, that traffic will get processed the same as any other traffic. So your shared accounting application or those 20 gigabytes worth of files your assistant just moved to the cloud get the same bandwidth as a phone call.The problem there is that VoIP traffic is much more sensitive to network bumps and potholes than most general office traffic. That translates to garbled conversations, difficulty connecting over Wi-Fi, or (worst case) dropped and lost calls. If your business is small and your network is essentially contained in one or two wireless routers, then your configuration and testing headaches might be fairly easy (though still there). These tasks can be complex and time-consuming for medium and larger networks, which translates into added cost in terms of person-hours. Fortunately, most of the providers reviewed here have engineering staff that will contact you as part of your setup process to help your IT staffers test and optimize your network prior to deployment. That's definitely something we recommend, even if it costs extra, but there are steps you can take now to prep your LAN for VoIP and make the deployment process that much easier.For one, be sure to understand QoS (mentioned above). This means going beyond understanding the concept and moving to how the networking equipment in your office -- or your employees' home offices-- can actually implement QoS if you're still at that stage. Most business-grade networking hardware will be able to handle QoS in more than one way, so testing which method will handle voice traffic more smoothly in your environment is important. Next, you want to understand codecs. This technology is what really gives each call its voice quality because it controls both bandwidth usage and the voice data's compression. There are several proprietary and open source voice codecs, so know which is supported by your networking equipment. Then make sure your VoIP vendor supports those codecs, and then test different kinds to see what's most efficient.Last, you'll want to take a close look at your current network monitoring tools. At its core, VoIP is simply a specific kind of network traffic, so in the end, it'll be these tools that allow you to see that traffic and manage it across your network. Make sure that the tools you're using support VoIP's needs, especially around QoS, traffic analysis, and network congestion issues. Recommended by Our Editors. VoIP vs. UCaaS: The Differences Explained 5 Ways to Improve VoIP Call Quality at Home 9 Steps to Optimize Your Network for VoIP Once you've engaged with a VoIP provider, their engineers will help you determine the overall service grade of your network (look at that as your network's basic "VoIP readiness factor") and how to tweak their service and optimize your network so VoIP can run effectively over your infrastructure.How Hybrid Work Is Impacting VoIP. The pandemic has hit most VoIP installations very hard. That's because what we've discussed above has been mainly about optimizing one network, namely your primary office network. Those steps mean significant work and time, both for your VoIP vendor's engineers as well as your IT staff.But COVID-19 has given rise to a hybrid work trend that looks like it won't go away once the pandemic is over. And keeping remote workers voice-enabled means moving your VoIP system off of a single internal network with one big and well-managed internet connection out to dozens, hundreds, even thousands of small home routers where your remote-working employees now need to use their softphones. Maintaining good call quality has been one of the chief challenges IT professionals face since 2020.Maintaining control over your voice quality at so many different locations is the problem. Even if you've got several business-grade routers working in a bunch of branch offices, this problem is surmountable since (1) it's usually not overly difficult to provision those branch office routers remotely, and (2) the routers at those locations were chosen by your IT staff specifically because they work well with the routers at your primary location. That's not the case with home routers. And this situation can get even more complex.That's because many companies' hybrid work strategies now include a desktop as a service (DaaS) or virtual desktop component. DaaS is a very attractive solution for IT pros supporting remote workers since it gives them back the tight desktop control they had back in the one-office days. It's all software, so they don't need to be concerned with supporting local, personal devices other than the worker's home router. This has given DaaS a sudden popularity boost that's been bolstered by some large players entering the game, notably Microsoft with its easy-to-use Windows 365 Cloud PC solution.Big provider data centers are very well managed and use state-of-the-art infrastructure, so DaaS could be a great solution even for a large number of VoIP conversations. Then again, if a few thousand businesses share a single data center, it might also turn your VoIP system into an unreliable garble generator. Before re-deploying your VoIP softphones into the cloud, you'll want to test that carefully. A better interim solution would be to deploy a mobile softphone to every employee's personal phone or tablet and then start moving them to their virtual desktops in a slower, controlled fashion. If you've still got a legacy voice system, meaning an on-site PBX with analog phones, then your only real COVID response will be call forwarding to your employees' home phones. If you've got a VoIP system, however, then you've likely got one of the softphones mentioned above as part of that service, and that's how most organizations are meeting the COVID challenge, as evidenced by a survey conducted last year by sister site, Spiceworks Ziff Davis: The Softphone Answer. Softphones are perfect for the pandemic because using one means your employees can simply boot up their laptop or mobile device, install the softphone, strap on a headset, and they're good to go. Theoretically. In reality, that's when you can bump into voice quality problems. Your IT staff not only can't control those home routers remotely, they often won't even know their capabilities. These routers were chosen by the employee or by the employee's ISP, so you're looking at hundreds of different makes and models even in a midsized company. Some will have more advanced features, like QoS, some won't. Those that do may also implement QoS and similar components in different ways.All that makes configuring and managing home routers very difficult for IT personnel, but they'll still face that task. If employees run into conversation problems over their softphones, their first call will be to the IT help desk. Shunting them off to the VoIP provider, or worse, the ISP isn't a good idea either. It'll likely cause employee frustration since those outfits won't be familiar with your company, and they'll either refuse support or it'll take a very long time. In practice, most businesses handle this on a case-by-case basis since COVID is a temporary problem. Most home networks can take the extra load as long as the employee ensures that other latency-sensitive traffic, like gaming or video streaming, is kept to a minimum during the hours they need to talk. If some home routers develop problems, IT staff build a queue and handle those one at a time. Sometimes they'll be able to access the router remotely with the employee's permission; sometimes, they'll have to walk that employee through configuration steps to fix the problem. Sometimes the employee will have to live with it unless the company springs for a new router or a higher bandwidth tier from its ISP. Future-Proofing Your VoIP Communications. Looking beyond COVID, VoIP makes the most sense for the vast majority of SMBs, not just because subscription costs are less expensive than buying on-site PBX hardware but also because VoIP is the only way to keep up with evolving communication trends.But with integration being at the heart of VoIP and UCaaS, you can't make a purchasing decision here without thinking about the future. On one side, consider each vendor carefully to see what they've done over the last half-decade in product development and keeping up with VoIP and UCaaS trends. On the other side, think about what you'll need in the next five years.At PCMag, we've noticed three trends that almost all the vendors we've tested here mentioned as being essential to their customers over that last year. That means they'll be crucial capabilities those vendors will want to add to their platforms in 2022:Mobility and 5G. While some VoIP services still offer mobile handsets, these devices seem to be on the downslope. After all, if talking while walking is your goal, why carry around a clunky handset when you should just be talking on your smartphone? Seamless voice switchover based on geofencing is one approach. So if your smartphone detects that it's inside your company's wireless network, it can seamlessly engage your VoIP client over Wi-Fi, not your cell service. Now you'll be making and receiving calls from both your calling plan as well as your business' VoIP service. This generally goes beyond simple calls and includes texts, voicemail-to-email, and collaborative online meetings.However, a little further down the road is ubiquitous 5G. When that happens, several VoIP vendors seem bent on simply connecting their service to 5G so workers will be able to access their business VoIP service wherever they are and across any device as long as it's 5G compatible. While some vendors do this with current mobile technology, the latency limits around 4G calling often make it a sub-optimal experience, not just for video and collaboration, but often simple voice traffic, too. 5G is the first service that promises the bandwidth necessary to make true mobile UC a reality. Artificial intelligence (AI). If your phone system uses an automated menu to help route customer calls, or even if it extends its tendrils to your website's e-commerce features, then your VoIP vendor will be pitching you on artificial intelligence if they haven't already. AI can reduce the number of operators you need to hire for your service center since it can handle initial and common customer questions on its own. Your vendor can also point it at security issues (see below), where it can help detect problems or breaches much faster than a human. Or it can work on the reporting and analysis side so you'll have a much more granular understanding of call and network quality, call volume, which apps are being most affected by your VoIP solution, and much more. VoIP security. As touched on above, the underlying protocol for VoIP is SIP, and it wasn't built with security in mind. This means hackers are taking advantage of several new attack vectors. One example is a denial of service (DoS) attack specifically on a phone service rather than the network as a whole. This will warp or drop your service because it results in your connection quality degrading, heavy latency, and system crashes. Caller ID spoofing is also becoming more common. This amounts to a phishing attack using a phone rather than an email. By calling workers with a caller ID that looks like it's coming from inside the company, hackers can get employees to cough up all kinds of sensitive information because they think they can trust the person at the other end of the call.During this round of testing, every vendor we spoke to mentioned security as a significant sales and development factor over the next several years. Potential solutions include managed call encryption with no service degradation, integration with identity management systems, and even AI to detect and respond to attacks as they happen. And these measures should be implemented sooner rather than later now that VoIP providers are becoming common targets of massive distributed denial of service (DDoS) attacks. These trends are likely to become important selling points in most VoIP vendor-customer pitches for at least the next two years. While that's great, be sure to fully understand what's being offered and how the vendor will go about delivering it. Is a 5G implementation truly standards-based, or are there some proprietary hardware or software components? How will any new security measures affect overall voice performance, and does the vendor fully support the changing security requirements in necessary industry regulations, like HIPAA and SOX?If all this seems like a lot of homework, remember that it's well worth the effort. Just about anything you can picture a business needing from a phone or collaboration system can be delivered by a hosted VoIP PBX solution—generally at a more affordable price than purchasing and maintaining your own on-premises PBX. It's just a matter of selecting the right solution for your business.If you have questions about business VoIP, subscribe to PCMag's BusinessWatch newsletter and join the [email protected] business community on LinkedIn, where you can ask vendors, other professionals like yourself, and PCMag's editors.    Compare SpecsThe Best Business VoIP Providers for 2022. Our Picks Intermedia Unite Check Price RingCentral MVP Check Price 8x8 X Series Check Price Vonage Business Cloud See It Limited Time: As low as $13.99 Per Line Per Month at Vonage Dialpad Check Price Microsoft 365 Business Voice See It $15 Per User Per Month at Microsoft365 for Business Ooma Office Check Price Mitel MiCloud Connect Check Price Freshdesk Contact Center Check Price Line2 Check Price Editors'Rating Editors' Choice 4.5 Editor Review Editors' Choice 4.5 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 3.5 Editor Review 3.5 Editor Review 3.5 Editor Review 3.0 Editor Review Voicemail Transcription Software Phone SMS Messaging Automatic Call-Back Call Monitoring Voicemail to Email Electronic Fax E911 Service SIP Phone Support Toll-Free Option Video Conferencing Where to Buy $27.99 Per User Per Month at Intermedia.com   Read More at Intermedia.com   $19.99 Per User Per Month at RingCentral   Call 888-856-2184 For More Information at RingCentral   Starts at $12 Per Month at 8x8   Limited Time: As low as $13.99 Per Line Per Month at Vonage   $20 Per User Per Month at Dialpad   Visit Site at Dialpad   $15 Per User Per Month at Microsoft365 for Business   $19.95 Per User Per Month at Ooma   Visit Site at Ooma   Visit Site at Mitel   19.99 Per Month at Software Advice   $19.00 Per User Per Month at Freshworks   $8.30 Per Month, Billed Annually at Line2   Like What You're Reading? Sign up for Race to 5G newsletter to get our top mobile tech stories delivered right to your inbox. This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. You may unsubscribe from the newsletters at any time. Thanks for signing up! Your subscription has been confirmed. Keep an eye on your inbox! Sign up for other newsletters Dig Deeper With Related Stories. Line2 Review 3.0 RingCentral MVP Review 4.5 Editors' Choice How to Set Up Wi-Fi Calling on an iPhone By Lance Whitney 8 Tips for Better Video Conference Calls By Jason Cohen PCMag Stories You’ll Like. About Wayne Rash. Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent reviewer of enterprise hardware and software. He is also a Senior Columnist for eWEEK. Email him at [email protected] Follow him on Twitter @wrash. Read the latest from Wayne Rash. Avoid These 10 VoIP Deployment Traps Line2 Review RingCentral MVP Review 10 Important Points for IT Pros Migrating Their Phone Service Why Mobile VoIP Should Be Part of Your Business Phone System More from Wayne Rash Compare SpecsThe Best Business VoIP Providers for 2022.
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                            [title] => Best Small Business Phone Systems of 2022 - Single Grain
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                            [description] => 61% of consumers want to communicate with businesses by phone (followed closely by email and live chat), so small businesses must have a good phone system
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                            [date] => 18 Jul 2018
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                            [serp_title] => Best Small Business Phone Systems of 2022 - Single Grain
                            [serp_description] => Best Small Business Phone Systems of 2022. Eric Siu. [LIMITED SPOTS] Want To Uncover Your True Potential and Achieve Financial Freedom?
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                                    [3] => Vonage
                                    [4] => RingCentral
                                    [5] => 8×8
                                    [6] => Mitel
                                    [7] => VoIP
                                    [8] => 1) Busy Lamp Field
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                                    [13] => 6) Conference Call/Bridge
                                    [14] => 7) Voicemail to Email
                                    [15] => Measuring Call Quality
                                    [16] => Checking Uptime
                                    [17] => 1) BBB
                                    [18] => 2) GetVoIP
                                    [19] => 3) Yelp
                                    [20] => Nextiva
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                                                    [text] => Leveling Up Book
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                                                    [isOutbound] => 1
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                                                            [level] => 3
                                                            [name] => 1) Busy Lamp Field. 
                                                            [tag] => h3
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                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
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                                                            [level] => 3
                                                            [name] => 2) Call Parking. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [2] => stdClass Object
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                                                            [level] => 3
                                                            [name] => 3) N-way Calling. 
                                                            [tag] => h3
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                                                                )

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                                                        )

                                                    [4] => stdClass Object
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                                                            [level] => 3
                                                            [name] => 5) Call Queue. 
                                                            [tag] => h3
                                                            [children] => Array
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                                                                )

                                                        )

                                                    [5] => stdClass Object
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                                                            [level] => 3
                                                            [name] => 6) Conference Call/Bridge. 
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                                                                (
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                                                        )

                                                    [6] => stdClass Object
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                                                            [level] => 3
                                                            [name] => 7) Voicemail to Email. 
                                                            [tag] => h3
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                            [body] => Best Small Business Phone Systems of 2022 Eric Siu [Free Consultation] Are you spending money on advertising but not getting the results you want? Are you looking for more sales and leads but have no idea where or how to start? Get help from our world-class marketing experts in a free consultation call. Click Here To Schedule Your Free Consultation NowYou’ve heard the buzzword omni-channel and you’ve probably been told that your business needs an omni-channel presence. It’s true.Omni-channel customers spend an average of 15-30% more than customers who are shopping through just one channel and the most successful businesses provide an omni-channel experience for their customers.This means that customers can shop on your website from a laptop, a tablet or a mobile phone. Maybe they can even visit your brick-and-mortar store.But it’s not just limited to sales. An omni-channel experience means that your customers can reach you – for orders, for complaints, for help, for anything – in a variety of ways.The basic channels include email, live chat, online knowledge base and, last but not least, telephone.Free Bonus Download: Get this valuable resource of 29 Growth Hacking Quick Wins you can use to grow your user base (even without a marketing budget)! Click here to download it for free right now!We’ve helped Fortune 500 companies, venture backed startups and companies like yours grow revenues faster. Get A Free ConsultationDo We Really Need a Phone System?For years, the telephone was the main link between a business and its customers. Nowadays, the phone is only one piece in the communications toolbox. But it’s a tool you’ll always need.You may have heard statements like “Millennials don’t talk on the phone” or “Baby-boomers like using email now.” Sure, those things are true. But only to a certain extent.Considers this: the majority of consumers – 61% – want to communicate with businesses by phone.That’s a current statistic, not from a decades-old survey. Sure, email is a close second and live chat is a not-so-distant third. But at the end of the day, businesses need a good phone system in place.There’s no question. Small businesses need a robust phone system to support their clients.Finding the best small business phone system takes careful consideration and research, and there are hundreds – you read that right: hundreds – of phone systems to choose from.Doing the Homework. At Single Grain, customer experience is everything, and so is our team’s experience. Connecting remote staff, in-office staff, and everyone in between is crucial.Knowing a strong phone system is a key step in the customer’s journey with our team, we put on our virtual shopping shoes and set out to find the best. After much scrolling, clicking, research, and demos, we decided on the best system for our needs – Nextiva.Check out the information we gathered so you can decide what’s best for your business.Our Criteria. It helps to identify what’s important right from the start. Otherwise, shopping for the best business phone system will be a never-ending venture.Here are the four points we care about most:Features – System must offer features to support our business and customersCall Quality – Call quality must be top notchReviews – System must receive overwhelmingly positive reviewsCustomer Service – Vendor must provide exceptional customer serviceWith these criteria in mind, we managed to narrow down the (huge) list to a few of the top providers in the industry:NextivaVonageRingCentral8×8MitelLet’s take a closer look….Nextiva. Nextiva is a pioneer in the VoIP space and is considered an expert in the industry. In business since 2006, they’ve set themselves apart from the competition by providing outstanding customer service. Nextiva is a privately held company based in Scottsdale, Arizona that answers to the needs of its customers, not a board of directors and stockholders.There are a variety of services and packages for small to medium sized businesses to choose from. Their feature-rich, cloud phone system is scalable and easy to install.Amazing service is the motto that Nextiva lives by and the basis of their company culture. They strive to make every customer interaction, from beginning to end, an amazing experience.Vonage. Vonage first appeared on the scene in 2001 providing residential VoIP phone service. Already a big player in the field, Vonage became known internationally when they added business phone systems.Their systems are cloud-based, which makes scaling easy. Packages are unique in that business owners can pick and choose the features they want, essentially building their own plan. As a publicly held company, Vonage has an eight-member board of directors. Corporate offices are in Holmdel, New Jersey.Vonage touts orange glove service, their play on white glove, ultra-high level, service. Their CEO says, “We want to wow customers.”RingCentral. RingCentral’s claim to fame is their on-site deployment program. Whether the business is big or small, a RingCentral representative will visit the site to assist with installation and deployment.Since 2003, RingCentral has provided flexible phone systems that allow for easy third-party app integration. Located in Belmont, California, this is a publicly held company with a six-member board of directors.RingCentral is proud to serve hundreds of thousands of customers worldwide. Their goal is to boost workforce productivity, share knowledge, and strengthen customer relationships.8×8. 8×8 was founded in 1987 but moved into the VoIP market in 2002. They hold several patents in the cloud communications field and are among the leaders in the industry.8×8 offers flexible plans for organizations from small to large and their service plans can be tailored to match the specific needs of any company. They’re headquartered in San Jose, CA, and as a publicly held company, 8×8 has a seven-person board of directors.8×8 boasts the world’s first communications cloud. They’re all about connecting employees, customers, and applications for streamlined communication.Mitel. The oldest on our list, Mitel was founded in 1972. Their original focus was on building hosted PBX systems, but they moved into the VoIP space in 2001.Mitel takes pride in powering over two billion connections each day and their goal is to facilitate collaboration between business and customer. A publicly held company for many years, Mitel was recently acquired by another company and is now a privately held corporation with offices in Ontario, Canada. Mitel is proud to have global reach with a local touch.Picking a Technology. Business phones systems have changed drastically in recent years. We can choose between traditional analog service, on-premise IP service, or VoIP. All have pros and cons, but one has marked advantages for the modern business model.VoIP. VoIP phone service uses the Internet to transmit communications. The callers’ voices are converted to data which is then sent through the internet like any other data.SourceBecause there’s no need for bulky equipment or bundles of analog wires, it offers flexibility that the other solutions just can’t provide.VoIP has advantages we knew would be a match for our business:Ability to scale quickly and easily, without a lot of manual laborEconomic price for services as good or better than other solutionsConnecting remote workers from anywhere in the world with Internet accessFlexibility to add or change features as business needs transformImportant Phone Features for Small Businesses. Okay, now that we have a bit of background on each company and have decided on the technology, let’s jump into the features that each vendor offers. After all, if the vendor can’t give you what your business needs, you can cross them off your list.To help us with a comparison, let’s take a look at this chart, which contains the phone system features most commonly requested by business owners.. There are a ton of awesome phone features out there and this visual will make things less confusing.Overall, most businesses need the same core functionality from their phones. With this in mind, it’s not a surprise that most of these vendors offer similar feature packages:You just reviewed a long list of features. Maybe some stuck out to you, maybe others didn’t. Not every feature is valuable or even necessary to every type of organization.If you’re a small business, here are some of the features that will benefit you the most:1) Busy Lamp Field. The busy lamp field is simply an indicator or a light. It illuminates on others’ devices (or soft phones) when you’re on a call. It’s pretty simple: it allows everyone else to see that you’re on a call.This seems basic, almost too basic, to bring up in a features list. But it’s important. Why? Your customer doesn’t want to be transferred only to wait on hold again. Worse yet, they don’t want to get transferred directly to someone’s voicemail. The busy lamp field lets everyone know who’s available and who isn’t.2) Call Parking. Call park allows users to send calls to a holding area – or a “parking lot”. Once the call is parked, users can dial the park extension to pick up the call.There are a couple scenarios where this is helpful:When anyone on a team can handle a call, you can transfer the call to park. You then announce to the team that a call is holding and whomever is available can grab it.If a particular agent on the team should handle a call but they’re busy at the moment, you can transfer the call to park. If the agent can’t pick up the call in a timely fashion, you can dial the park extension and take the call back. This allows you to help the customer, take a message, etc, instead of leaving them holding endlessly.You’ve got a call on the line, but you’d like your boss’s input. Instead of transferring the call to your boss’s line, transfer it to park. Pop into your boss’s office and dial the park extension to pick up the call.Call park prevents multiple transfers, risk of dropping a caller, and sending calls to voicemail in error.3) N-way Calling. You probably recognize the term “3-way calling.” Nowadays this term is a little dated when it comes to business phone technology. N-way calling is basically 3-way calling, but with more than three people.Instead of a conference call, where multiple people dial a number to reach a phone conference “room,” N-way calling allows users to bring one or more people on the line with them.This is handy for ad-hoc situations where other people need to be on a call, but a conference call wasn’t previously scheduled. It’s also great from a customer service perspective because if you can’t answer the customer’s question, you can quickly bring an expert on the line with you to help.4) Auto Attendant. “Press one to check the status of your order.” “Press three to speak to a representative.” That’s an auto attendant.Auto attendants get a bad rap because they’re not always as efficient as they should be. Sometimes callers get stuck in a perpetual loop of pressing digits. But modern phone systems allow a ton of customization. With well-planned routing and clear instructions, auto attendants actually save customers’ time by getting them directly to the right place.Not to mention – a professional-sounding auto attendant makes any business seem more credible.5) Call Queue. Call queue is an essential tool for any call center. Queues allow calls to wait in line for the best person to address their needs.The best call queues can rank representatives by skill level, first available, or longest idle time and queue configuration ensures that the customer reaches the most seasoned rep or simply the first rep that’s available, depending on the call.6) Conference Call/Bridge. Anyone in business is familiar with the conference call. But modern phone systems have made conference calls a lot easier.There’s no need to access a third-party application to book a conference call or go through the laborious process of scheduling a call in advance. A conference bridge allows internal and external users to dial an access number to visit the conference “room.”Schedule the call in advance or send out a last-minute instant message. Either way, the process is as easy as dialing a phone number.7) Voicemail to Email. This feature is essential for those who live in their inbox but don’t pay attention to that flashing light on their phone.Voicemail to email is a simple: when a voicemail is received, an mp3 file of the message is attached to an email and sent to the recipient. Instead of dialing into their voicemail to retrieve messages, the user simply opens the email attachment to listen to the mp3.Free Bonus Download: Get this valuable resource of 29 Growth Hacking Quick Wins you can use to grow your user base (even without a marketing budget)! Click here to download it for free right now!We’ve helped Fortune 500 companies, venture backed startups and companies like yours grow revenues faster. Get A Free ConsultationCall Quality. The features we’ve touched on are necessary for most businesses, but the list doesn’t stop there. Your organization and your goals should dictate the essential features for your business’s phone system.Take Nextiva, for example. Their packages offer more than 50 premium features (including all those listed above). With a 30-day free trial, you can try out Nextiva’s unlimited calling, texting, and faxing risk-free. And bring your own device – their system works with most IP phones.Nextiva offers another great feature you should keep on your radar: pre-installed jitter buffering. This feature allows you to take care of call quality problems before they start.SourceDoes quality really matter? Short answer – yes! The shiny features of your new phone system shouldn’t be your only focus. In fact, most businesses don’t even use half the features available to them when starting out with a new system.Call quality is a major factor in choosing the best phone system. If your customers experience poor call quality when they phone your business, what’s the point of a new phone system?Did you know that nearly half of consumers feel that poor call quality is a sign that a company doesn’t really care?What happens when your customer thinks you don’t care about them? They won’t stay your customer for very long. Imagine losing customers just because your phone system didn’t provide great call quality!Measuring Call Quality. VoIP technology is unique in that measuring its quality, or uptime, is fairly easy.Uptime: The time during which a machine, especially a computer, is in operation. When we’re talking about phone systems, uptime is simply the percentage of time that the system is functioning properly. The importance of uptime for your business is clear: if your phone system is down, your customers can’t reach you. If your customers can’t reach you, you’re losing money.This is especially true for small businesses, where every single customer interaction counts. The best small business phone systems maintain an uptime at or above 99.9%. Remember this figure – it will be important when you’re shopping for your new system.Checking Uptime. Some phone service providers, like Nextiva, offer access to their status or uptime reports. This level of transparency really says a lot for the provider and their services.Nextiva’s uptime can be checked at status.nextiva.com and shows – real-time, 24/7 – the status of all Nextiva’s system. Outages are easy to spot and always include some explanation.Not all the service providers on our short list offer access to uptime monitoring. But don’t worry, there are other resources to check downtime, like downdetector.com which reports outages in real-time, 24/7, in a great visual format.Check out these reports from May 1, 2018.Nextiva: RingCentral: In addition to their great mapping feature, downdetector.com also displays the number of reported problems that Internet-based platforms have had over the last 24 hours.Have a look at these reported issues from May 1, 2018:What do these reports tell us? A problem reported to downdetector.com can mean:A degradation in service that’s seriously effecting call qualityA complete outage of serviceEither way, if your phone service is having problems, your customers will suffer.Let’s compare the reports on our five service providers for the 24-hour period of May 1.This comparison only encompasses one 24-hour period. But we can use the information to gain insight as to the ongoing reliability of our selected phone providers.Businesses need a phone system they can rely on. Can any business afford to lose customers? Of course not. Let this sink in for a minute: 78% of people have bailed on a transaction because of a poor service experience. If you think your customers will stick around just because you’ve got a great product, think again. And three in five people (59%) will try a different company for a better service experience.You can have the best product on the market but if your service isn’t top notch, your customers will look elsewhere. Great customer service is the sum of many parts in your business – not least of which is a solid phone system.Reviews. We know people have reported downtime or other problems with the vendors we’re checking out, but what are people really saying about the service?Each of the five companies we’ve looked at have worked with hundreds of thousands of businesses. You can bet there’s no shortage of reviews out there. And because there are so many customer reviews, we’re getting a statistically accurate view of the providers’ service. It’s unlikely that a few unfounded negative reviews would skew their overall rating.For the best picture, let’s compare ratings from three independent sources – BBB, GetVoIP and Yelp. We’ll then look to RipOffReport.com to substantiate complaints.Let’s tackle them one at a time.Free Bonus Download: Get this valuable resource of 29 Growth Hacking Quick Wins you can use to grow your user base (even without a marketing budget)! Click here to download it for free right now!We’ve helped Fortune 500 companies, venture backed startups and companies like yours grow revenues faster. Get A Free Consultation1) BBB. The Better Business Bureau (BBB) has been around since 1912 and is a private, non-profit organization. They receive consumer complaints and review the validity of the complaint, and they rate businesses based on certain criteria for performance and reliability.Keeping a positive BBB rating is extremely important for businesses because it’s a go-to resource for many consumers. In 2016, the BBB served more than 10 million consumers.Let’s compare the BBB ratings of the phone providers on our short list.Note – Mitel has no BBB ratings or complaints, so they were largely excluded from this portion of our review.On the surface, each A+ provider rating appears similar, but digging a little deeper will reveal positive reviews and negative reviews. The BBB uses all this information to generate a star rating for each company.Nextiva. 4.79/5 stars94 positive reviews18 negative reviews36 official complaints – 22 of which were resolved to the customer’s satisfactionExcellent overall score of 4.79 stars. And with 110 total reviews, we can get a good picture of Nextiva’s overall service. Here’s some recent feedback.It’s important to consider a customer’s willingness to submit a positive review because customers are more motivated to submit negative feedback. They’re frustrated and hoping to get an issue resolved. But positive feedback is genuine and done without other motivation.Negative reviews for Nextiva appear to have been resolved quickly and largely to the customer’s satisfaction. Here’s an example:Vonage. 3.68/5 stars0 positive reviews14 negative reviews440 official complaints – 111 of which were resolved to the customer’s satisfactionVonage is a big company with many customers which allows them to receive quite a bit of feedback. Unfortunately, though, there’s no positive BBB feedback to review.Let’s have a quick look at some recent feedback:We checked RipOffReport.com to substantiate this issue and found several similar complaints about unsatisfactory service. Here’s an example:Ensuring that we have adequate support for our phone system is important. Negative reviews about a phone company’s customer support are concerning.RingCentral. 4.17/5 stars29 positive reviews49 negative reviews217 official complaints – 67 of which were resolved to the customer’s satisfactionRingCentral’s overall rating of 4.17 is strong, but their BBB feedback over the past year has taken a dive. Negative reviews now outweigh the positive.Curiously, their positive reviews seem to give little feedback, as the one below demonstrates:Negative reviews largely center around technical support and billing issues. Check out this review:Similar issues were reported on RipOffReport.com:8×8. 3.73/5 stars0 positive reviews12 negative reviews71 official complaints – 67 of which were resolved to the customer’s satisfaction8×8 is another provider with no positive reviews to consider. Their negative feedback centers around poor customer service, as you’ll see below:Similar feedback exists on RipOffReport.com:Again, poor customer support is a big concern.Mitel. As mentioned, Mitel has neither positive nor negative reviews with the BBB. Therefore, we did not include them in this portion of our review.Free Bonus Download: Get this valuable resource of 29 Growth Hacking Quick Wins you can use to grow your user base (even without a marketing budget)! Click here to download it for free right now!We’ve helped Fortune 500 companies, venture backed startups and companies like yours grow revenues faster. Get A Free Consultation2) GetVoIP. GetVoIP is a website that compares products and advises consumers on VoIP products. Their site is visited by millions of business owners shopping for phone solutions or looking to learn more about the technology.The GetVoIP team spends hours learning about VoIP providers, researching their services, and presenting clear and unbiased reports, and they’re considered absolute experts in the VoIP field.Check out GetVoIP’s 2018 ranking of popular VoIP systems for small businesses. This list is based on research of more than 200 phone systems and compares reliability, customer service, and price:SourceOur five short-listed providers, Nextiva, Vonage, RingCentral, 8×8, and Mitel, all appear on this list. One of our picks – Nextiva – is the #1 best rated provider. Another of our picks – Mitel – is near the bottom of the list.To get a clear view of both sides, we also checked for the total number of complaints on RipOffReport.com for each company. No rose-tinted glasses here.Let’s take a look at each of our providers again.Nextiva. Ranked number one on the list with a rating of 4.5 stars, Nextiva really shines next to its competitors. What sets it apart? Nextiva’s Amazing Service Guarantee is hard to beat. Customer don’t report many technical issues, but when something comes up, Nextiva delivers the best possible support.Here’s one of their many positive reviews from GetVoIP’s site:Ripoff Report total number of complaints: 3Vonage. Vonage comes in at number two with a rating of 3.8 stars. So, what makes Vonage stand out? They are well established in the VoIP industry, so no need to worry about growing pains with Vonage – they’ve got the experience to provide good service.Here’s a review from GetVoIP:Ripoff Report total number of complaints: 618RingCentral. RingCentral also tops the list with a 4-star rating. They’re a leader in the cloud communications industry and boast a client base of over 350,000 businesses.Here’s what their customers are saying on GetVoIP:Ripoff Report total number of complaints: 188×8. 8×8 also comes in with a 3.8-star rating. They’re serving over 50,000 customers in 100 countries with innovative cloud communication services, and their customers like the ease of connecting their remote teams.From GetVoIP:Ripoff Report total number of complaints: 23Mitel. Mitel falls a little further down the list. Though they have a 4-star rating, their ranking for customer service falls short. GetVoIP lists multiple complaints about Mitel’s service.Customers do like the Mitel’s pricing; several reviews mentioned the cost savings, like the one below:Ripoff Report total number of complaints: 253) Yelp. We’ve had a look at feedback and complaints with the BBB and reviews and rankings at GetVoIP. Now let’s check out Yelp’s reviews of the providers on our list.Before we dive in, there are a few things to consider about this service. Yelp is largely location based so consumers are often reviewing local businesses on this platform. This causes reviews to be somewhat scattered throughout the country since our providers are all located in different areas.Additionally, Yelp is frequented by individual consumers, not necessarily business owners. Purchasing a new business phone system is a business-to-business transaction rather than a business-to-consumer transaction. For this reason, there are far fewer reviews of VoIP service providers on Yelp.Okay, let’s get on with it!Vonage. Vonage has 1 star (out 5 possible stars) on Yelp. There are, unfortunately, no positive reviews about Vonage services for business. Reviews from Vonage business customers are largely related to customer service and billing.RingCentral. Like Vonage, RingCentral is also coming in with a 1-star rating on Yelp. We were also unable to find any positive reviews for their business services. Equipment and billing seem to be the main cause for complaint with RingCentral.Nextiva. It’s refreshing to see Nextiva’s Yelp rating – 4.5 stars. There are numerous positive reviews, many promoting Nextiva’s awesome customer service.We mentioned it before, but it’s worth repeating: customers are less likely to submit positive reviews than they are negative reviews because there’s nothing really “in it” for them. But Nextiva’s customers have gone out of their way to share their compliments and encourage others to use the service. This says a lot about Nextiva’s commitment to service and their customers’ loyalty.Mitel. Mitel has a 2-star Yelp rating. While there is a lone review with positive feedback, the rest are negative in nature and are mostly to do with call quality and customer service.8×8. There are no reviews for 8×8 on Yelp, so we were unable to include them in this part of the comparison.Free Bonus Download: Get this valuable resource of 29 Growth Hacking Quick Wins you can use to grow your user base (even without a marketing budget)! Click here to download it for free right now!We’ve helped Fortune 500 companies, venture backed startups and companies like yours grow revenues faster. Get A Free ConsultationCustomer Service. We’re moving right along in our criteria list for selecting a new phone system. So far, we’ve touched on features, call quality, and reviews. Now let’s talk about customer service.What you should expect from your phone provider:Help choosing the right service package, the appropriate equipment, and the feature set best for your businessA clear agenda for planning, installation, and scheduled future updatesComplete testing during and after the installationTraining for key stakeholders, including front-end users, managers, and IT staffA point of contact for any questions both during and after installationPrompt and concise answers to any questions you have at any timeWe’ve already gathered more than enough information and reviews to make an educated comparison in this case. There was a clear front-runner.Nextiva. In each area of our analysis, we found that Nextiva had more positive reviews and a higher customer rating than any of the other providers on our list. For the most part, it was difficult to find a negative review about Nextiva.Over and over again we read about Nextiva’s amazing service. We checked their website and found out that it’s not just talk: amazing service is part of their company’s culture.Here’s Nextiva’s take on amazing service:“At the foundation of Nextiva’s culture, you will find a passion for delivering great customer service. We call it ‘Amazing Service' and it drives everything that we do. Whether it’s offering personalized system walk-throughs for new customers, providing instant troubleshooting for any issues, or even answering your questions via social media – they provide you with great service so that you are able to deliver the same level of exceptional service to your customers.”Single Grain cares about its customers, and we know we can’t give our customers great service if we don’t have the right tools. Nextiva’s packages are great. Their call quality is awesome. But the part that matters the most is their support – their commitment to making sure we’re in a position to best serve our customers.Nextiva asked its team members what amazing service means to them:Before making any major purchase for your business, there are questions you need to ask yourself and, in the case of a new phone system, it can be hard to know where to start, especially if you’re not up on the latest technology.Phone providers will be quick to tell you what they can do for your business. Their sales pitch will be convincing. But you might not even need half of the features they’re bragging about. Equip yourself with a clear picture of what your business needs and let the provider figure out how they can match your requirements, not the other way around.In the end, what matters most is finding a solution that will fit your current business and support it as you grow. Here are some things to think about:Q: Will my business grow? What are my growth goals for six months, a year, and five years? A: I need a system that will grow with me.Q: Do I have remote workers? (Or do I want remote workers?) A: I need a solution that will support workers anywhere in the world with softphones and other technology.Q: Do I need analytics with my phone system? A: I need a phone system with robust tracking and reporting capabilities.Q: Do I need to route calls differently within my call center? A: I need a system with an automatic call distributor (ACD) function.Q: Do I have specific compliance needs that must be met? A: I need a solution that can handle my compliance requirements.This is not an exhaustive list, of course, but it should help you get in the mindset of how to approach choosing a new phone system for your business.Bottom Line. Remember, every company’s needs are different. Although we’ve shown you the path to choosing a new phone system, your results may not be the same as ours. But you can be confident in the knowledge that this process can help you review and compare phone systems to find the best solution for your business.Further Reading:7 Tested Ways to Use Texting for Your Small BusinessHow Small Businesses Can Take Advantage of Facebook Audience Insights to Get More Leads10 Free Local SEO Tools for Small BusinessesGuide to Marketing Your Local BusinessHow to Decrease Your Marketing Budget without Hurting Your Business Read this next Ann Smarty • Jul 18, 2018 How to Build a Social Media Marketing Conversion FunnelPrevious ArticleTristan Pelligrino • Jul 16, 2018 8 Videos You Can Generate from One Interview with Your CEOMore like this Victor Blasco • Mar 27, 2019 9 SEO Areas to Focus On to Boost Your Video’s Visibility Anamarija Barun • Aug 24, 2017 Step By Step: Unnatural Links Manual Action Removal Guide Shane Barker • Mar 20, 2018 Everything You Need to Know About B2B Performance Metrics Sam Makad • Feb 10, 2019 Why Every Business Should Implement Sales Enablement Joydeep Bhattacharya • Sep 30, 2019 How to Create Compelling Text Ads on Google (with Examples)Latest Posts Nick Chernets • Jan 6, 2022 10 Underrated SEO Reporting Metrics That’ll Impress Your Clients in 2022 Devin Pickell • Jan 3, 2022 8 Best Shopify Apps for Growing E-commerce Merchants Mark Quadros • Dec 30, 2021 6 Referral Marketing Strategies to Boost Sales in 2022 Eric Siu • Dec 27, 2021 How Social Tokens Will Change Marketing Forever Sarah Rickerd • Dec 23, 2021 5 Best MarketMuse Alternatives to Rank BetterBack to our blog Thank you!You’ll be hearing from us very soon. 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                                            [tf] => 8
                                        )

                                    [40] => stdClass Object
                                        (
                                            [term] => customer service
                                            [tf] => 8
                                        )

                                    [41] => stdClass Object
                                        (
                                            [term] => held company
                                            [tf] => 7
                                        )

                                    [42] => stdClass Object
                                        (
                                            [term] => business phone system
                                            [tf] => 6
                                        )

                                    [43] => stdClass Object
                                        (
                                            [term] => total number complaint
                                            [tf] => 6
                                        )

                                    [44] => stdClass Object
                                        (
                                            [term] => free consultation
                                            [tf] => 6
                                        )

                                    [45] => stdClass Object
                                        (
                                            [term] => marketing budget
                                            [tf] => 6
                                        )

                                    [46] => stdClass Object
                                        (
                                            [term] => total number
                                            [tf] => 6
                                        )

                                    [47] => stdClass Object
                                        (
                                            [term] => number complaint
                                            [tf] => 6
                                        )

                                    [48] => stdClass Object
                                        (
                                            [term] => bonu download valuable
                                            [tf] => 5
                                        )

                                    [49] => stdClass Object
                                        (
                                            [term] => download valuable resource
                                            [tf] => 5
                                        )

                                    [50] => stdClass Object
                                        (
                                            [term] => valuable resource 29
                                            [tf] => 5
                                        )

                                    [51] => stdClass Object
                                        (
                                            [term] => resource 29 growth
                                            [tf] => 5
                                        )

                                    [52] => stdClass Object
                                        (
                                            [term] => 29 growth hacking
                                            [tf] => 5
                                        )

                                    [53] => stdClass Object
                                        (
                                            [term] => growth hacking quick
                                            [tf] => 5
                                        )

                                    [54] => stdClass Object
                                        (
                                            [term] => hacking quick win
                                            [tf] => 5
                                        )

                                    [55] => stdClass Object
                                        (
                                            [term] => quick win grow
                                            [tf] => 5
                                        )

                                    [56] => stdClass Object
                                        (
                                            [term] => win grow user
                                            [tf] => 5
                                        )

                                    [57] => stdClass Object
                                        (
                                            [term] => grow user base
                                            [tf] => 5
                                        )

                                    [58] => stdClass Object
                                        (
                                            [term] => user base marketing
                                            [tf] => 5
                                        )

                                    [59] => stdClass Object
                                        (
                                            [term] => base marketing budget
                                            [tf] => 5
                                        )

                                    [60] => stdClass Object
                                        (
                                            [term] => marketing budget click
                                            [tf] => 5
                                        )

                                    [61] => stdClass Object
                                        (
                                            [term] => budget click download
                                            [tf] => 5
                                        )

                                    [62] => stdClass Object
                                        (
                                            [term] => click download free
                                            [tf] => 5
                                        )

                                    [63] => stdClass Object
                                        (
                                            [term] => download free nowwe
                                            [tf] => 5
                                        )

                                    [64] => stdClass Object
                                        (
                                            [term] => free nowwe ve
                                            [tf] => 5
                                        )

                                    [65] => stdClass Object
                                        (
                                            [term] => nowwe ve helped
                                            [tf] => 5
                                        )

                                    [66] => stdClass Object
                                        (
                                            [term] => ve helped fortune
                                            [tf] => 5
                                        )

                                    [67] => stdClass Object
                                        (
                                            [term] => helped fortune 500
                                            [tf] => 5
                                        )

                                    [68] => stdClass Object
                                        (
                                            [term] => fortune 500 company
                                            [tf] => 5
                                        )

                                    [69] => stdClass Object
                                        (
                                            [term] => 500 company venture
                                            [tf] => 5
                                        )

                                    [70] => stdClass Object
                                        (
                                            [term] => company venture backed
                                            [tf] => 5
                                        )

                                    [71] => stdClass Object
                                        (
                                            [term] => venture backed startup
                                            [tf] => 5
                                        )

                                    [72] => stdClass Object
                                        (
                                            [term] => backed startup company
                                            [tf] => 5
                                        )

                                    [73] => stdClass Object
                                        (
                                            [term] => startup company grow
                                            [tf] => 5
                                        )

                                    [74] => stdClass Object
                                        (
                                            [term] => company grow revenue
                                            [tf] => 5
                                        )

                                    [75] => stdClass Object
                                        (
                                            [term] => grow revenue faster
                                            [tf] => 5
                                        )

                                    [76] => stdClass Object
                                        (
                                            [term] => revenue faster free
                                            [tf] => 5
                                        )

                                    [77] => stdClass Object
                                        (
                                            [term] => report total number
                                            [tf] => 5
                                        )

                                    [78] => stdClass Object
                                        (
                                            [term] => yelp
                                            [t