Copywriteroffice

Serp data

Request Result

The request result help you to show your API requests results.

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                            [serp_description] => Empower your team members to improve the clarity and professionalism of their writing. Ensure your team's communication is clear, mistake-free, and high-impact. Improve word choice. Easily improve any text. Eliminate grammar errors. Write better sentences.
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                            [body] => Win with EffectiveCommunicationEvery member of your team can craft communication that drives business growth with our AI-powered writing assistant.Get Grammarly BusinessSchedule a DemoTrusted by Teams at. Discover Your New Competitive AdvantageCommunicate consistently, speed up production time, and improve customer satisfaction with anAI-powered writing assistant that reduces costs while helping your teams win.Watch Full VideoCreate More Time for High-value WorkCut time and costs from your writing tasks without trading clarity, consistency, brand perception, or style.AI-POWERED WRITING SUGGESTIONSIn-line writing suggestions make it fast and easy to improve your team’s writing.SNIPPETSSpeed up the writing process by quickly inserting your winning snippets.Engage Customers with Consistent CommunicationReal-time feedback makes it easy to keep team communication styles consistent and on-brand.BRAND TONESTurn your brand voice into a tone profile so your team can strike the right notes for every interaction.STYLE GUIDESCreate multiple style guides to keep every team’s communication clear and on-brand.Learn more about style guidesWorks Where Your Team Does Grammarly integrates seamlessly with your workflows across desktop and mobile apps and websites.Support. Respond quickly with clear, polite, and friendly resolutions.Works with:Sales. Write polished, compelling emails to close your deals.Works with:Marketing. Craft messaging that excites and engages your customers.Works with:Designed for TeamsEasily manage your team account and allow everyone to enjoy the benefits of Grammarly Premium.Privacy and Security. Grammarly uses 256-bit AES for files at rest and SSL/TLS for data in transit. Grammarly complies with GDPR and the CCPA.Integrations. Grammarly works with the tools you use every day: web browsers, desktop apps, email clients, MS Office tools, and more.Centralized Billing. Manage just one subscription for your whole team and avoid the chaos of individual renewals.Controls. Add, remove, or transfer accounts, assign roles, and manage permissions for security.SAML single sign-on*. Provide your team with a simple experience to onboard and access Grammarly, while also enforcing identity-related security controls.*Available to accounts with 50 or more members.Analytics. Filter insights through intuitive dashboards and see team strengths, opportunities, and measured improvements.Keeping Your Words and Data SafeGrammarly keeps security at the heart of our product, infrastructure, and company operations. Third-party compliance certifications and attestations validate our enterprise-grade security controls—so you can be confident in trusting us with your team’s data.Learn about security at GrammarlyWHAT OUR CUSTOMERS SAY90% of users say Grammarly helps them save time“Grammarly is a low-cost editor on staff that allows me to know that I am putting my best foot forward when I communicate to staff, founders, and partners.”Nikole Collins-PuriTechbridge Girls CEO and Grammarly userLearn More About GrammarlyBLOG POSTThree Steps to Combat the Cost of Ineffective CommunicationRead moreBLOG POSTHow to Maintain a Consistent Brand Voice—and WhyRead moreCASE STUDYLucid Scales Multilingual Customer Support Teams with Grammarly BusinessRead moreEmpower Your Teams withEffective CommunicationJoin the 30,000 teams using Grammarly Business to speed up the writing process and create consistent, on-brand communication that delights customers at every touchpoint.Get Grammarly Business
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                            [title] => How to Communicate Better Online Webinars — Church of Scientology Mission of the Foothills
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                            [body] => Church of Scientology Mission of the Foothills 2254 Honolulu Ave. Montrose, CA 91020 (818) 957-1500 Your Custom Text Here Church of Scientology Mission of the Foothills FREE SELF HELP WEBINARS We are providing webinars via Zoom to help people have better relationships, feel happier and more confident, and achieve their goals. Sign-up today for one of the free Foothills Mission Zoom Webinars for dynamic, illuminating, and solution oriented presentations. Overcome social anxieties and make more friends! These webinars will look at reasons why people are shy or have had trouble with relationships, and ways to develop listening and speaking skills so you can be more comfortable. Good and effective communication skills are vital to all interpersonal activities. Learn information in this seminar which can help improve not just couples or marriage relationships but also in those in the workplace and any teamwork or social setting.Learn from experts, how to achieve your goals and move forward from past failures.Sign up here for one of the following online Zoom events: * You will receive an email with the zoom link to join the selected online webinar.This event is sponsored by the Foothills Mission Dianetics & Scientology Life Improvement Center. Address: 2254 Honolulu Ave., Montrose CA 91020    Phone: (818) 957-1500    Email: [email protected] © 2021 Church of Scientology Mission of the Foothills. All Rights Reserved. Copyright information.
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                            [body] => Improve Your Communication Skills Everything we do in life–relationships, family, business, and work–involves communication. None of these things can happen even a little bit without at least some communication. And none of them can happen with much success without effective communication. Of course, communication involves what you say. But interestingly enough, that comes second. Even more basic than that is the question of can you communicate something — anything — to another person effectively? In order to communicate effectively with another human being, you have to be CalmConfidentCertain about yourselfAble to say things clearly Able to listen and understand what people are sayingAble to listen to and understand things you don’t want to hearAble to listen to and understand things that make you uncomfortableAble to listen to and understand things that you disagree withAble to stick with a subject and not be thrown offAble to get someone to clarify what they’re talking about If you are skilled in all of these, any kind of interpersonal communication is easy. Gaining or improving these skills takes some work but it’s actually easier than you might think. The first step is to take part in a meetup to find out more about how to improve these skills. From there, you can discuss several paths you can take and work out which of them will work best for you. Start by clicking HERE to sign up for our meetup.com group. TAKE A FREE ONLINE PERSONALITY TEST  × ×
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                            [body] => How to Work with Essential Partners “Essential Partners does the best work in the field of dialogue and communication.” Bob Bordone, Author and Expert Co-Founder, Harvard Negotiation and Mediation Clinical Program Essential Partners equips people to live and work better together in community by building trust and understanding across differences. Since its founding in 1989, EP has collaborated with grassroots groups and international corporations, nonprofits and high schools, local churches and the United Nations. The goal of our approach is not to find common ground on issues or policy. It is not to persuade anyone. Our goal is to help people see those on the other side as complex human beings who care deeply about their community. In the United States and abroad, EP's approach has been proven to reduce polarization, rebuild trust across differences, improve social cohesion, and make new collective action possible. Through training, consultation, and custom design, Essential Partners can invest your community, company, or institution with the capacity to engage deep differences with honesty and dignity. Contact us now for a free consultation. Building Long-Term Capacity for Change. Across the United States—and in dozens of nations on every continent—we have helped communities, institutions, campuses, and workplaces build trust, understanding, and connection around the most divisive differences. We've helped people navigate sensitive topics such as: Race and ethnicity Gender and sexuality Religion and faith Socioeconomic identity The global refugee crisis Gun violence Political partisanship Equipping local stakeholders to manage divisive issues on their own, whenever they arise: this is what sets Essential Partners apart from its peers. We invest in our partners' ability to foster a stronger, more cohesive community—for themselves, by themselves, however it looks for them. To help make this possible, participants in most Essential Partners programs become members of the EP Community of Practice. Members of this global community have access to peer support and in-person gatherings, free consultation and coaching, as well as exclusive resources and learning opportunities. Intensive training followed by long-term support is the roadmap to lasting change. Imagine it: the next time there's a flashpoint, you already have the tools to address it. You can foster a discourse that include all voices and views. You help people feel heard and understood. You break down stereotypes and make space for complexity. It'll be a public discussion about essential differences, rather than a crisis. Contact us today for a free consultation. Open Enrollment Workshops. Essential Partners hosts regular workshops for those hoping to bring our approach to their communities, campuses, institutions, and workplaces. These hands-on learning opportunities will orient you to the Essential Partners model, equip you to foster connection across differences, and provide tangible coordination and facilitation tools. Our workshops are tailored to meet the needs of your context, whether it's teaching at the college level or leading a congregation. Register online for an upcoming workshop. Download the Free Field Guide to Dialogue. Fostering Dialogue Across Divides is Essential Partners' definitive guide to dialogue, written by co-founder Laura R. Chasin and Senior Associate Emeritus Maggie Herzig. Designed for beginner- and intermediate-level facilitators, the Guide offers general advice as well as specific nuts-and-bolts tips for those working to convene, plan, and facilitate constructive conversations on deeply divisive issues. Find out what our veteran practitioners and their colleagues have learned over three decades practicing our distinctive approach. Click here to download the Guide for free. About Us History People Board Practitioners Staff Our Free Guide Corporate Sponsorships FAQ Contact Us What We Do Our Method Research and Evaluation Impact Update How to Work with Us Free Consultation Custom Collaborations Our Workshops Resource Library Workshops & Events FDAD: EP's Free Field Guide Race in America: A Free Dialogue Guide Adapting for COVID-19 Social Distancing Community of Practice Who We Work With Higher Education For Administrators Free Consultation The Case for Dialogue For Faculty Connecting First Building Agreements In the Syllabus Arranging the Space Designing Questions Reflective Practices Connect to Content Online Engagement Students Lead Evaluation Why Dialogue? 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                            [body] => ThoughtWire CATEGORIES CATEGORIESTOPICS TOPICS All Talent+Work Career+Work Case Studies Thought Leadership Webinars Media Center Events Highest Rated All Leadership Development Outplacement Entrepreneurship Career Management Professional Development Job Search Tips Interviewing Networking Personal Branding Business Agility Employee Engagement Executive Coaching Sales Performance Talent Management Talent Assessment 10 Ways to Improve Your Communication Skills Posted to: Topics: Professional Development Years ago, The Conference Board of Canada, an independent, not-for-profit applied research organization, developed the Employability Skills 2000+, which lists the critical skills that employees need to succeed in the workplace. Communication skills, tops the list of fundamental skills needed to succeed in the workplace. A decade-and-a-half later, with the rise of social media networking and texting, communication is becoming more casual, even in situations where more formal ways of communicating are required. What this means is that people from the younger generation, may not know or even understand the importance of effective communication skills in the workplace. When you take a look at the greatest leaders, one of the traits they possess, is the ability to communicate effectively, which underscores the importance of communication skills.   There are specific things to do that can improve your communication skills:   1.  Listen, listen, and listen. People want to know that they are being heard. Really listen to what the other person is saying, instead of formulating your response. Ask for clarification to avoid misunderstandings. At that moment, the person speaking to you should be the most important person in your life. Another important point is to have one conversation at a time. This means that if you are speaking to someone on the phone, do not respond to an email, or send a text at the same time. The other person will know that she doesn’t have your undivided attention. 2.  Who you are talking to matters. It is okay to use acronyms and informal language when you are communicating with a buddy, but if you are emailing or texting your boss, “Hey,” “TTYL” or any informal language, has no place in your message. You cannot assume that the other person knows what the acronym means. Some acronyms have different meanings to different people, do you want to be misunderstood? Effective communicators target their message based on who they are speaking to, so try to keep the other person in mind, when you are trying to get your message across. 3.  Body language matters. This is important for face-to-face meetings and video conferencing. Make sure that you appear accessible, so have open body language. This means that you should not cross your arms. And keep eye contact so that the other person knows that you are paying attention. 4.  Check your message before you hit send. Spell and grammar checkers are lifesavers, but they are not foolproof. Double check what you have written, to make sure that your words are communicating the intended message. 5.  Be brief, yet specific. For written and verbal communication, practice being brief yet specific enough, that you provide enough information for the other person to understand what you are trying to say. And if you are responding to an email, make sure that you read the entire email before crafting your response. With enough practice, you will learn not to ramble, or give way too much information. 6.  Write things down. Take notes while you are talking to another person or when you are in a meeting, and do not rely on your memory. Send a follow-up email to make sure that you understand what was being said during the conversation. 7.  Sometimes it’s better to pick up the phone. If you find that you have a lot to say, instead of sending an email, call the person instead. Email is great, but sometimes it is easier to communicate what you have to say verbally. 8.  Think before you speak. Always pause before you speak, not saying the first thing that comes to mind. Take a moment and pay close attention to what you say and how you say it. This one habit will allow you to avoid embarrassments. 9.  Treat everyone equally. Do not talk down to anyone, treating everyone with respect. Treat others as your equal. 10.  Maintain a positive attitude and smile. Even when you are speaking on the phone, smile because your positive attitude will shine through and the other person will know it. When you smile often and exude a positive attitude, people will respond positively to you.   Communicating effectively is a teachable skill, therefore following a few of the tips outlined above, will enable you to hone up on your communication skills. Share More on this Topic. Media Center Ted Witkowski Joins Right Management in Rhode Island. Stai al passo con l’evoluzione. Iscriviti alla nostra eNewsletter gratuita per rimanere aggiornato. Gestisci i tuoi abbonamenti di gestione giusti We not only respect your privacy, but we respect your inbox too. We don't want to send you any more emails than you want. YOU control the amount and types of emails you receive from us. Use this page anytime to instantly update your email marketing preferences in real-time. Please review our privacy policy Please verify your personal information and then let us know how we can communicate with you. Grazie per esserti iscritto! Guarda la tua casella di posta per le ultime idee di pensiero di Right Management. Iscriviti alla newsletter
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                            [body] => 7 Tips for Improving Communication SkillsBy Indeed Editorial TeamDecember 8, 2021TwitterLinkedInFacebookEmailCopy to ClipboardCommunication skills are a vital asset to every professional, whether you’re working on-site or meeting via video calls. In this article, you’ll learn the importance of communication skills and how to improve your own, at work and at homeRelated video: Top 6 Common Interview Questions and AnswersWhy are communication skills important?Communication skills affect how we get along with our coworkers, friends and family. Below are some reasons why it's important to have strong communication skills:Essential in the workplace. Communication is an essential skill in the workplace because it’s the starting point not only for relationships with colleagues but also in establishing work goals and expectations. A simple misunderstanding can be the reason you miss a deadline or omit an important task from a shared project.High-demand skills. Strong verbal and written communication skills are always in demand in the marketplace. A good communicator is easier to work with, a valuable team player and less likely to drop the ball on big projects. Career prospects. Being able to participate with skill in all forms of communication—verbal, written, non-verbal and visual—is important to getting a job and advancing in your career. Related: 4 Types of CommunicationHow to improve communication skills. Improve your communication skills by following the steps below:1. Record yourself communicating. Whether working on a group project, giving a speech or simply just speaking with others, record a few communications and evaluate opportunities for improvement. Discovering where you can improve is a good first step to establishing a baseline for skill development.2. Improve your listening skills. To have a successful conversation with someone, you need to be able to listen and respond as well as speak. Active listening is a technique where you use verbal and non-verbal communication techniques to become a better listener. Perfecting your active listening skills helps you improve overall communication with others.3. Learn to manage your emotions. Good communicators build skills that help them control their reactions and react appropriately. Learning how to communicate with others means learning more about yourself and your own emotional development.4. Improve your nonverbal communication. Non-verbal communication is important in order to understand what you and other people might be conveying beyond words. Pay attention to someone’s body language and facial expressions and listen to their tone. What they are saying and what they are doing could be conveying different things. Eye contact is also an important part of non-verbal communication. Doing something as simple as making eye contact while speaking and listening can help improve your communication skills.5. Prioritize soft skill development. Developing soft skills—such as empathy, adaptability, teamwork and open-mindedness—can directly improve your communication skills. When you focus specifically on improving these skills, you’ll see a sharp improvement in your overall ability to communicate with colleagues, family and friends. 6. Be receptive to feedback. When speaking, pay attention to both verbal and nonverbal feedback. For example, consider if people are nodding their heads in agreement or looking confused, and respond accordingly.7. Communicate clearly and regularly. With both verbal and written communication, it’s important to make sure you’re staying on topic and giving your audience all the relevant information they need to understand. This is especially true with technical subjects or complex issues. It’s also important to communicate regularly with your intended audience. For example, send reminder emails to colleagues about upcoming meetings to ensure they know when it is and to set time aside.Related Articles. What Is a Point of Sale (POS) System?What Is the Time Value of Money (TVM)? (Definition, Formula and Examples). GAAP vs. Non-GAAP: What's the Difference?
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                            [body] => 9 Tips for Improving Your Communications Skills by Joel Garfinkle Joel Garfinkle is one of the most effective and innovative executive coaches I’ve worked  with. Thanks to his guidance, I was able to push my limits and discover my true potential as a senior leader. Amalia Sterescu, Vice-President, Oracle Customer Services,ORACLE CORPORATION In a recent survey, Deloitte found that communication skills are the most important quality of a leader. Here’s a list of the most critical traits for a leader to possess, according to survey respondents: Communication skills 71% Hardworking 68% Flexible 58% Confident 58% Patient 53% Assertive 27% Resilient 27% Independent 18% Authoritative 16% Proud 14% Communication skills are a key component of executive leadership as well as success at all organizational levels. So whether you’re looking for career advancement or to improve your executive presence — your ability to communicate will make you stand out in the crowd! Here are the 9 Tips for Improving Your Communication Skills:. Simplify and stay on message. Use simple, straightforward language. Remember that Lincoln’s Gettysburg Address was 286 words, about two minutes long. Engage your listeners or readers. Draw your listeners and readers into the conversation. Ask questions and invite opinions. Solicit their feedback. Take time to respond. After you’ve listened (and understood) take time to “draft” in your head what you want to say. Make sure you are understood. Don’t blame the other person for not understanding. Instead, look for ways to clarify or rephrase what you are trying to say so it can be understood. Develop your listening skills, too. The best communicators are almost always the best listeners. Listen without judgment and don’t be distracted by thinking about what you want to say next. Then, respond, not react. Body language is important. Studies show that 65% of all communication is non-verbal. Watch for visual signs that your listener understands, agrees or disagrees with your message. And be aware that your body is sending signals, too. Maintain eye contact. Whether speaking to a crowd or one-on-one, maintaining eye contact builds credibility and demonstrates you care about your listeners. Respect your audience. Recognize your message is not just about you or what you want. You should sincerely care about the needs and the unique perspectives of those to whom you are communicating. One of the best ways to show your respect is simply by paying attention to what they say. Make communication a priority. Take classes, read books, magazine articles or learn from successful communicators around you. Seek a mentor or executive coach. With strong communication skills, you’ll master the art of having difficult conversations, make your ideas heard, negotiate a salary increase or promotion skillfully, and make a strong impression on everyone you meet. Executive coaching can help you take your career to the next level. Contact Joel for personalized support along your journey. Source: Deloitte, “Shift Forward: Redefining Leadership” Copyright ©2005-2022 Joel Garfinkle, All Rights Reserved. Joel Garfinkle is recognized as one of the top 50 coaches in the U.S., and the author of 7 books, including Getting Ahead: Three Steps to Take Your Career to the Next Level. He has worked with many of the world's leading companies, including Google, Deloitte, Amazon, Ritz-Carlton, Gap, Cisco, Oracle, and many more. Visit Joel online at Garfinkle Executive Coaching. Subscribe to his [email protected] Newsletter and receive the FREE e-book, 41 Proven Strategies to Get Promoted Now! This article may be reprinted or forwarded to colleagues and friends as long as the above copyright notice and contact information is attached in its entirety. If you reprint this article, please advise us that you have done so and forward a copy of the article, or a link to the web page where the article can be viewed, to Joel Garfinkle. We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkNoPrivacy Policy
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                            [body] => Improving Communication: Developing Effective Communication Skills Effective communication skills are fundamental to success in many aspects of life.  Many jobs require strong communication skills. People with good communication skills also usually enjoy better interpersonal relationships with friends and family. Effective communication is therefore a key interpersonal skill and learning how to improve your communication has many benefits. However, many people find it difficult to know where to start. This page sets out the most common ‘problem areas’ and suggests where you might focus your attention. A Two-Way Process Communication is a two-way process. It involves both how we send and receive messages. Receiving includes both how we take in the message (reading or listening, for example), and the ‘decoding’ of the message. Improving communication may therefore also involve either or both elements. However, many of the most common issues actually lie in receiving rather than sending messages. Identifying Problems. Many people appreciate that they have a problem with communication skills, but struggle to know where to start to improve. There are a number of ways that you can identify particular problem areas, including: Ask your friends, family and colleagues to advise you. Most people will be happy to help you with your journey towards self-improvement. They may even have been waiting for just this opportunity for some time. TOP TIP! You may find it helpful to use a structure like ‘Start, Continue, Stop’ when seeking feedback. Ask people to tell you one or two things that you need to start doing, one or two to continue, and one or two to stop. This ensures that you get action-focused feedback that is also relatively brief. Use a self-assessment tool like our Interpersonal Skills Self-Assessment. This will help you to identify the most important areas for improvement. You could instead simply work to improve the most common problem areas and see what happens. Four Key Areas for Improvement. There are generally four main areas of communication skills that most of us would do well to improve. These are listening, non-verbal communication, emotional awareness and management, and questioning. 1. Learn to Listen. One of the most common areas to need improvement is listening. We all have a tendency to forget that communication is a two-way process. We fall into the trap of ‘broadcasting’, where we just issue a message, and fail to listen to the response. Quite a lot of the time, we are not really listening to others in conversation, but thinking about what we plan to say next. Improving your listening skills is likely to pay off in improvements in your relationships both at work and at home. What, however, is listening? Listening is not the same as hearing. Learning to listen means not only paying attention to the words being spoken but also how they are being spoken and the non-verbal messages sent with them. It means giving your full attention to the person speaking, and genuinely concentrating on what they are saying—and what they are not saying. Good listeners use the techniques of clarification and reflection to confirm what the other person has said and avoid any confusion. These techniques also demonstrate very clearly that you are listening, just like active listening. 2. Studying and Understanding Non-Verbal Communication. Much of any message is communicated non-verbally. Some estimates suggest that this may be as much as 80% of communication. It is therefore important to consider and understand non-verbal communication—particularly when it is absent or reduced, such as when you are communicating in writing or by telephone. Non-verbal communication is often thought of as body language, but it actually covers far more. It includes, for example, tone and pitch of the voice, body movement, eye contact, posture, facial expression, and even physiological changes such as sweating. You can therefore understand other people better by paying close attention to their non-verbal communication. You can also ensure that your message is conveyed more clearly by ensuring that your words and body language are consistent. Find out more in our pages on non-verbal communication. 3. Emotional Awareness and Management. The third undersung area of communication is awareness of our own and other people’s emotions, and an ability to manage those emotions. At work it is easy to fall into the trap of thinking that everything should be logical, and that emotion has no place. However, we are human and therefore messy and emotional. None of us can leave our emotions at home—and nor should we try to do so. That is not to say that we should ‘let it all hang out’. However, an awareness of emotions, both positive and negative, can definitely improve communication. This understanding of our own and others’ emotion is known as Emotional Intelligence. There is considerable evidence that it is far more important to success in life than what we might call ‘intellectual intelligence’. Emotional intelligence covers a wide range of skills, usually divided into personal skills and social skills. The personal skills include self-awareness, self-regulation and motivation. The social skills include empathy and social skills. Each one of these is broken down into more skills. For example: Self-awareness consists of emotional awareness, accurate self-assessment and self-confidence. Empathy is the ability to ‘feel with’ others: to share their emotions and understanding them. It includes understanding others, developing them, having a service orientation, valuing and leveraging diversity, and political awareness. Fundamentally, the principle behind the different skills that make up emotional intelligence is that you have to be aware of and understand your own emotions, and be able to master them, in order to understand and work well with others. 4. Questioning Skills. The fourth area where many people struggle is questioning. Questioning is a crucial skill to ensure that you have understood someone’s message correctly. It is also a very good way of obtaining more information about a particular topic, or simply starting a conversation and keeping it going. Those with good questioning skills are often also seen as very good listeners, because they tend to spend far more time drawing information out from others than broadcasting their own opinions. Further Reading from Skills You Need The Skills You Need Guide to Interpersonal Skills eBooks. Develop your interpersonal skills with our series of eBooks. Learn about and improve your communication skills, tackle conflict resolution, mediate in difficult situations, and develop your emotional intelligence. Transmitting Messages. These four key areas of communication all share one common characteristic: they are all (or mostly) about receiving messages. There are, however, also important things that you can do to improve the likelihood of being able to ‘transmit’ a message effectively. For example: Do not simply say the first thing that comes into your head. Instead take a moment and pay close attention to what you say and how you say it. Focus on the meaning of what you want to communicate. Consider how your message might be received by the other person, and tailor your communication to fit. By communicating clearly, you can help avoid misunderstandings and potential conflict with others. You can, for example, check that they have understood by asking them to reflect or summarise what they have heard and understood. It can also be helpful to pay particular attention to differences in culture, past experiences, attitudes and abilities when conveying your message. Avoid jargon and over-complicated language, and explain things as simply as possible. Always avoid racist and sexist terms or any language that may cause offence. For more about this, see our pages on Intercultural Communication and Intercultural Awareness. You may also find it helpful to read our pages about Verbal Communication, Effective Speaking and Building Rapport. Other Aspects That Can Affect Communication. There are a number of other elements and aspects that can affect how a message is both transmitted and received. They include the use of humour, the way that you treat people more generally, and your own attitude—both to life generally and to the other person and communicating. Using Humour Laughing releases endorphins that can help relieve stress and anxiety. Most people like to laugh and will feel drawn to somebody who can make them laugh. Don’t be afraid to be funny or clever, but do ensure your humour is appropriate to the situation.  Use your sense of humour to break the ice, to lower barriers and gain the affection of others.  By using appropriate humour you will be perceived as more charismatic. See our page: Developing a Sense of Humour for more information. Treat People Equally Always aim to communicate on an equal basis and avoid patronising people. Do not talk about others behind their backs and try not to develop favourites: by treating people as your equal and also equal to each other, you will build trust and respect. If confidentiality is an issue, make sure its boundaries are known and ensure its maintenance. Attempt to Resolve Conflict It is almost always helpful to resolve problems and conflicts as they arise, rather than letting them fester. The most effective communicators are also good mediators and negotiators. They are not biased or judgemental but instead ease the way for conflict resolution. Our section: Conflict Resolution and Mediation can help here. Maintain a Positive Attitude and Smile Few people want to be around someone who is miserable.  Do your best to be friendly, upbeat and positive with other people. Maintain a positive, cheerful attitude to life: when things do not go to plan, stay optimistic and learn from your mistakes. If you smile often and stay cheerful, people are more likely to respond positively to you. See our pages on Personal Presentation and Positive Thinking for more. Similarly, if something makes you angry or upset, wait for a few hours and calm down before taking action.  If you do complain, do so calmly, try to find some positive aspects to the situation and avoid giving unnecessary criticism. See our pages: Anger Management, Communicating in Difficult Situations and Constructive Criticism for more. Minimise Stress Some communication scenarios are, by their nature, stressful. Stress can however be a major barrier to effective communication. All parties should therefore try to remain calm and focused. For tips and advice about stress relief and avoidance see our pages Avoiding Stress and Tips for Relieving Stress. It is also important to learn how to relax, and we have a series of pages covering Relaxation Techniques. A lifelong learning journey. For most of us, improving our communication skills is an ongoing process. There is unlikely to ever come a point at which any of us could honestly say that we could learn no more about communication: that we were now experts, and never got it wrong. Just because we will never be ‘experts’, however, does not mean that we should not start the process of improvement. Improving your communication skills will almost certainly ease and improve all your interpersonal relationships, both at home and at work. It is an investment of time that will very definitely pay off. Continue to: Barriers to Effective Communication See Also: The Top 8 Benefits of Enrolling in Communication Skills Programs Improving Communication: Your Brain and the “3 Rs”     TOP
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                            [body] => The Best Ways to Improve Your Communication Skills Saturday, August 17, 2019The Best Ways to Imrove Your Communication Skills By: Melanie Pinola Source: LifeHacker We learn to talk at an early age, but most of us don’t have formal training on how to effectively communicate with others. That’s unfortunate, because it’s one of the most important life skills there is, and one you use your entire life. Whether you want to have better conversations in your social life or get your ideas across better at work, here are some essential tips for learning to to communicate more effectively. Watch your body language. You tell your partner you’re open to discussion but your arms are crossed; you say you’re listening but haven’t looked up from your phone yet. Our non-verbal and non-written cues often reveal more than we think they do. Whether it’s how you make eye contact or how you hold yourself during a video interview, don’t forget that you’re constantly communicating even when you’re not saying a word. One strange way to tap into your body for better communication? Think about your toes. Or adopt a power pose if you need to boost your confidence before a big talk. Or learn how to read other people’s body language so you can respond appropriately. Get rid of unnecessary conversation fillers. Ums and ahs do little to improve your speech or everyday conversations. Cut them out to be more persuasive and feel or appear more confident. One way is to start keeping track of when you say words like “um” or “like.” You could also try taking your hands out of your pockets or simply relaxing and pausing before you speak. Those silences seem more awkward to you than they do to others, trust us. Have practice conversations. If you don’t think you’re great at communicating with co-workers or people you don’t know very well, practice on friends and family that you’re comfortable with. Ideally, find people who will give you honest feedback and let you know if you’re getting too quiet, personal or might make someone else feel uncomfortable. Have a script for small talk and other occasions. Small talk is an art that not many people have mastered. For the inevitable, awkward silences with people you hardly know, it helps to have a plan. The FORD (family, occupation, recreation, dreams) method might help you come up with topics to discuss, and you can also turn small talk into conversation by sharing information that could help you and the other person find common ground. Hey, all that small talk could make you happier in the long run. Tell a story. Stories are powerful. They activate our brains, make presentations suck less, make us more persuasive and can even help us ace interviews. Learn the secrets of becoming a phenomenal storyteller with these rules from Pixar or by simply using the word “but” more to structure your narrative. Everyone’s got at least one great story in them. Ask questions and repeat the other person. Let’s face it, we’ve all drifted off when someone else was talking or misheard the other person. Asking questions and repeating the other person’s last few words shows you’re interested in what they say, keeps you on your toes and helps clarify points that could be misunderstood (e.g., “So to recap, you’re going to buy the tickets for Saturday?”). It also helps for small talk and to fill in awkward silences. Instead of trying to stir up conversation on mundane topics like the weather, ask the other person questions (e.g., “Got any plans for the summer?” or “What are you reading lately?”) and engage in their answers. It’s more important to be interested than to be interesting. Put away the distractions. It’s pretty rude to use your phone while someone’s talking to you or you’re supposed to be hanging out with them. Maybe we can’t get rid of all our distractions or put away technology completely, but just taking the time to look up could vastly improve our communication with each other. Tailor your message to your audience. The best communicators adjust how they talk based on whom they’re speaking to; you’d probably use a different style of communication with co-workers or your boss compared to when you’re speaking with your significant other, kids or elders. Always try to keep the other person’s perspective in mind when you try to get your message across. Be brief, yet specific. There’s actually a BRIEF acronym—Background, Reason, Information, End, Follow-up—to help you keep your emails short without leaving anything out. It’s a good policy for both written and verbal communication (I’ve always felt that my job as a writer was to clearly get the point across and then get off the page as soon as possible. Just two more items on this list!) Clear and concise are two of the 7 Cs of communication, along with concrete, correct, coherent, complete and courteous. Up your empathy. Communication is a two-way street. If you practice taking the opposing viewpoint, you can reduce the difficulty and anxiety that sometimes arises when trying to truly communicate with others. (For example, knowing what your significant other really means when she says she’s too tired to talk.) Developing empathy helps you better understand even the unspoken parts of your communication with others, and helps you respond more effectively. Listen, really listen. Finally, going hand-in-hand with most of the points above, the best thing you can do to improve your communication skills is to learn to really listen—to pay attention and let the other person talk without interrupting. It’s hard work, we know, but a good conversation is a bunch of words elegantly connected with listening. Then, even if your communication styles don’t match, at least you’re both working off the same page. And hopefully the other person will be attentively listening to you too.
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                            [body] => Top 5 Communication Skills and How to Improve Them Developing strong communication skills is essential when it comes to building a successful career. But your communication skills play a key role in... Read next blog post 12 Steps to a Successful Enterprise Agile Transformation Developing strong communication skills is essential when it comes to building a successful career. But your communication skills play a key role in your private life too. Learn about the most in-demand communication skills and how to improve them.  🔎 With strong communication skills, you can easily improve communication in the workplace. Download our eBook "10 Principles of Modern Employee Communications" and learn how to communicate with the modern employee in today's digital age.  Communications Skills: Definition and Importance in the Workplace. Communication skills are a set of activities that ultimately make a quality public performance. Communication today is very important both in the business world and in private life. Successful communication helps us better understand people and situations. It helps us overcome diversities, build trust and respect, and create conditions for sharing creative ideas and solving problems.  Developing strong communication skills becomes one of the leaders' top priorities. In the business world, many employers believe that proper internal communications can significantly increase employees’ productivity.  Although communication itself seems simple, often when we try to establish communication with others, there is always a chance for a lack of understanding that might cause conflicts and frustrations in personal or professional life in relations with other people. By acquiring strong communication skills, you can better connect with your friends, colleagues, boss... all while improving communication in the workplace.  Why You Need to Develop Strong Communication Skills  . In this modern time we live in, we are receiving, sending and processing a large number of messages every day. But successful communication is far more than sharing information, it is also an understanding of the feelings behind this information.  Successful communication can deepen relations in personal life or professional life. In personal life, they can help us understand better people and situations that happen on a daily basis. Developing communication skills can help us avoid conflicts, compromise and help in better decision making.   📚Read on: Interpersonal Communication: Definition, Importance and Must-Have Skills Here is a great overview of why communication skills are important.  The Power of Strong Communication Skills in the Workplace. With strong communication skills, you can clearly impact your business. Great communicators are the ones who bring solutions, drive change, motivate and inspire their colleagues.  By improving communication skills, we can improve employee engagement, teamwork, decision-making, and interdepartmental communication in the workplace. For that reason, communication skills are the most demanded soft skills that employers are looking for in their employees.  Good communication skills enable managers to receive and send negative or heavy messages without creating frustration and disruption of trust. This is important to keep employees motivated and engaged.  📚Read on: 8 Employee Engagement Statistics You Need to Know [INFOGRAPHIC] Employees today expect to be informed about every aspect of the business and not to miss any important information. They expect from the leaders to communicate regularly their role and goals. They expect continuous feedback on their work, and they expect to be able to find information that they need in seconds.  Employers who manage to successfully communicate the company's values and business goals to their employees have much lover turnover rates. 📚Read on: Company Values: Definition, Importance and Examples What's more, the way managers communicate with employees during change has a direct impact on the company's bottom line. Indeed, most digital transformation strategies fail because of a lack of communication in the workplace.  Therefore, employers need to have a well-set strategy about how to keep their employees informed and engaged.  📚Read on: Change Management: Definition, Best Practices & Examples Although we can develop certain communication skills, communication is more effective if it is spontaneous than when it follows certain formulas. The spoken word has a different echo of spontaneous spoken speech.  Of course, it takes time and effort to develop these skills and become a successful speaker. The more effort and practice, the communication skills will be more spontaneous and more instinctive. Check out in the infographic below the reasons why developing strong communication skills is important in the workplace 👇 30+ Stats on the Importance of Developing Strong Communication Skills in 2021 . We've compiled below some of the most important stats on the importance of developing strong communication skills in the workplace.  7% of communication is verbal, 38% is the tone and inflection and a staggering 55% is body language (Smarp) Over 80% of Americans think that employee communication is a key factor in creating trust with their employers (Slideshare) 81% of recruiters identify interpersonal skills as important (mba.com) However, more than 60% of employers say that applicants are not demonstrating sufficient communication and interpersonal skills to be considered for jobs (Business Time) 57% of recruiters say interpersonal skills will grow in demand over the next five years (mba.com)  98% of top salespeople identify relationships as the most important factor in generating new business (Salesforce) More than 90% of employees would rather hear bad news than no news (Jostle) 69% list strong communication skills as a reason they are confident in hiring graduates from business school (mba.com) According to the National Association of Colleges and Employers, 73.4% of employers want a candidate with strong written communication skills (Inc.) Companies lose on average $62.4 million per year because of inadequate communication to and between employees (SHRM) 57% of employees report not being given clear directions (HR Technologist) 69% of managers are not comfortable communicating with employees (HR Technologist) Only 19% of organizations say they are “very effective” at developing leaders (Infopro Learning) 82% of employees don’t trust their boss to tell the truth (Forbes) 85% of employees say they’re most motivated when management offers regular updates on company news (Trade Press Services) 70% of all organizational communication emanates through the grapevine (Chron) 63% of millennials feel their leadership skills are not being developed (HRPA) 56% of employees believe managers need to adapt their skills to manage a remote workforce (PowWowNow) 77% of employers say that soft skills are just as important as hard skills (Smarp)  41% of leaders are not able to gather appropriate information quickly. As a consequence, 40% are not able to make timely and deliberate decisions (PwC) 69% of managers fail to organize communication with their employees (Rallyware) 37% of managers are uncomfortable having to give direct feedback about their employees’ performance if they think the employee might respond negatively to the feedback (Harvard Business Review) Communicating well is the one critical skill that 91% of 1,000 employees in a recent Interact/Harris Poll said their leaders lack (Inc.)  Around a quarter of employees think email is a major productivity killer (Bluesource) Employees feel a communication divide could have serious business implications, including low staff morale (61%), confusion for the company's clients or customers (60%), and loss of business (31%) (HR Magazine)   74% of workers would like their company to let them work from home more frequently as a result of COVID-19 (Robert Half)  28 % of employees report poor communication as the primary cause of failing to deliver a project within its original time frame, according to a survey by the Computing Technology Industry Association (Bluesource) 📚Read on: What Are The Top Leadership Skills That Make a Great Leader? 5 Communication Skills You Can't Ignore. There are dozens of different communication skills to possess, there are top 5 communication skills we will focus on in this blog.  These 5 skills are absolutely necessary for successful communication in the workplace or private life.  1. Listening. Listening is one of the most important aspects of communication. Successful listening is not just and understanding of spoken or written information, but also an understanding of how the speaker feels during communication. If a speaker can see and feel that someone is listening and understanding that can help build a stronger, deeper relationship between interlocutors. Careful listening can also create an environment in which everyone feels safe to express ideas, opinions and feelings, or plan and solve problems in a creative way. 2. Straight talking. Conversation is the basis of communication, and one must not neglect its importance. Even a simple, friendly conversation with colleagues can build mutual trust and even detect problems before they become serious. A healthy dose of chatting with and unknown person can lead to a business opportunity. Be accessible and friendly  because then you will be able to talk to almost anyone. 3. Non-verbal communication. When we talk about things that matter to us then we send a lot of nonverbal messages. Non-verbal signals are wordless communication, body position, facial expression, hand movements, gestures, eye contact, attitude and tone of your voice, muscle tension and the way you/we breathe. The way you look, listen, create, react, gesture, speaks far more about feelings than words will ever be able to. Why non-verbal communication skills are important? Because, according to Salesforce’s research on interpersonal communication, 93 percent of communication is non-verbal.  Developing the ability to understand others and use nonverbal signals will help you connect with others, express what you think, meet challenging situations, and build better relationships at home and at work. 4. Stress management. In small quantities, stress can be very useful and encouraging for work. However, when the stress becomes constant and completely begins to take effect, it can affect communication, clarity of opinion, and appropriate behavior and action. When you are under stress you may misunderstand other people, send confusing nonverbal signals, and use funny patterns of behavior. How often did you feel stressed during discussion with your friends or colleagues and then said or did something you regretted later? If you improve stress management skills, not only will you avoid these subsequent regrets, but you will also be able to influence the other person you are entering into a conflict. 5. Emotion control. In communication, feelings play an important role. Making decisions more often affects the way you feel than the way you think. Guided by emotions, your nonverbal behavior affects the understanding of other people and how others understand and perceive you.  If you are not aware of your feelings you are guided, you will not be able to express your needs and experiences. This can result in frustration, misunderstanding and conflict. Control of emotions provides you with tools to understand others, yourself and the messages you send. Though recognizing feelings makes it simple, many people have strong feeling like anger, sorrow, or fear being pushed under the carpet. 4 Smart Ways to Improve your Communication Skills. Communication experts have many advice on how to improve communication skills. For example, take a look at Simon Lancaster's best practices for speaking like a leader below 👇 Simon Lancaster shares his best practices for developing great communication skills .   Or watch what Linda Reynier has to say when it comes to building great communication skills for your personal and professional life:   As you can see, there is no single way to develop great communication skills or become a great leader. The methodology you're going to pick will depend on you the objectives you want to achieve and your personality as well (we don't need to develop the same communication skills).  To help you get started with thought leadership, we share below 4 of the most productive ways to quickly and efficiently improve your communication skills:  1. Listen with empathy. Empathy is the ability to understand the feelings, thoughts, and beliefs of another person. Exactly this is the reason why organizations have started developing empathy in the workplace. Emotional acceptance, closely related to empathy, means that, after empathizing and understanding how other person feels, we can accept the reasons why somebody feels or thinks the way they do, regardless of whether we agree with it or not.  Try to see things from others’ perspectives by accepting what you hear instead of trying to „fix things and solve the problem“. 2. Speak up. Communication begins with you. Take responsibility and start communication, do not wait and expect another person to do so and don't hide behind various forms of online communication.  Good communication, especially on important topics, requires far more than what we can express in a written message. We often misunderstand this kind of communication because we do not see the person's face, its nonverbal communication, and in what circumstances communication starts. 3. Prepare what you're going to say. Think before you speak. Most of us work best when we have time to process our own thoughts before we share them. If the conversation or meeting is worth your precious time, take a few minutes to prepare the speech draft.  For a very important conversation, try a mock-up conversation with a trusted person so you can get rid of any potential mistakes. 4. Be ready for different answers. As you formulate a speech strategy, put yourself in the position of a person who will listen to you. This will ensure balanced approach and you will be prepared to learn and defend potential disagreements and it will be easier for you to defend your standpoint. No one can predict with certainty how other people will react. Improve chances of a successful conversation by expecting negative answers and queries. So it is harder for your listeners to catch you unprepared. Help Your Employees Improve their Communication Skills with Smarp. Leaders and employees need to have strong communication skills to support the business's growth. Think about it: communication is actually the glue that holds the business together. Without effective communication, employees don't have a clear understanding of the company's vision and priorities. Managers struggle to motivate and inspire their teams. At the end of the day, it's the company's success that may suffer from poor communication.  That's the reason why we've built Smarp. We want to make it easy for employees and leaders to become great communicators. And to do so, you need to make sure that each employee gets the information they need when they need it without having to search for it. Remember, employees spend on average 2.5 hours per day searching for the information they need to do their jobs! What's more, you need to communicate with your employees through their favorite channels, so they engage with your content and keep developing communication skills.  Smarp can help you encourage your employees develop strong communication skills through:  Relevant messages shared with your employees An internal communication strategy adapted to your employees' needs Content creation. Yes, your employees can become great content creators and they don't need to become motion designers to do so! The Content Booster by Smarp makes it easy for your employees to create their own content! Employee advocacy. The Advocacy Amplifier makes it easy for your employees to share insights with their personal networks so they position themselves as industry experts.  Strong Analytics that make it easy for your employees to measure the engagement they're generating through their posts and shares Don't forget that your employees can be great communicators inside and outside the organization! Employees with strong personal brands and communication skills can become your best ambassadors. With Smarp, you make it easy for your employees to share your company news and achievements with their personal networks. As a result, not only your employees do feel well-informed about what's going on in the company, they also feel engaged and proud to be part of the company! What's next? Download the eBook “10 Principles of Modern Employee Communications” where we share tips & best practices for successfully communicating with your employees in today's digital age. Facebook Twitter LinkedIn Written by Written by Valène Jouany & Kristina Martic Read next blog post 12 Steps to a Successful Enterprise Agile Transformation Related articles 18 Leadership Communication Trends to Look For in 2021. Leadership communication is one of the most important factors that ... Leadership Communication Transformational Leadership: The Secret to Organizational Success. Transformational leadership is one of the biggest drivers for ... Leadership Communication Leadership: What Are the Characteristics of a Great Leader? What is leadership? What are the qualities and characteristics of a ... Leadership Communication What Should a CEO Know About Internal Communication? As a leader in a large organization, you often have little time or ... Leadership Communication The Leading Employee Communications & Advocacy Platform. . Reach all your employees, from corporate to frontline, with targeted communications. Book a demo
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                                    [6] => 7. Use the PIP approach
                                    [7] => 8. Record important presentations for posterity
                                    [8] => 9. Master the art of timing
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                                    [4] => Illumina (ILMN) Announces Preliminary Q4 Sales, Issues '22 View
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                                    [6] => Abercrombie (ANF) Slashes Q4 Sales View on Supply-Chain Woes
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                            [body] => 14 Proven Ways to Improve Your Communication Skills Estimate the attention span of your audience, then cut it in half. That's a good length for your presentation. By Deep Patel May 15, 2019 Opinions expressed by Entrepreneur contributors are their own. Successful leaders are able to meaningfully communicate with others. Vgajic | Getty Images Steve Jobs inspired his employees to strive for perfect hardware products. Jack Welch mentored the senior leadership team of GE to new heights. Jeff Bezos is known for articulating the Amazon ethos clearly to employees and the world. All of these leaders possess outstanding leadership skills.Here are 14 ways you can improve your communication skills in order to become a more effective leader.1. Learn the basics of nonverbal communication.One study found that nonverbal communication accounted for 55 percent of how an audience perceived a presenter. That means that the majority of what you say is communicated not through words, but through physical cues.To communicate clearly and confidently, adopt proper posture. Avoid slouching, folding your arms or making yourself appear smaller than you are. Instead, fill up the space you are given, maintain eye contact and (if appropriate) move around the space.Related: 8 Great Tricks for Reading People's Body Language2. You have to over-communicate just to communicate.In 1990, a graduate student at Stanford University was able to prove that presenters overestimate how much listeners understand. In a study that become known as “the tappers and the listeners,” one set of participants was asked to tap the melody of 120 famous songs. The other participants were asked to guess what song was being tapped.Tappers estimated that 50 percent of the songs tapped would be correctly identified. In reality, only 2.5 percent of songs were correctly identified. This study shows that it is important to communicate clearly, and to over-communicate when sharing new ideas. As this study indicates, it is likely that the audience will fail to absorb as much as you expect.3. Avoid relying on visual aids.Steve Jobs instituted a rule at Apple that banned all PowerPoint presentations. Similarly, Sheryl Sandberg instituted a PowerPoint ban at Facebook. Both leaders realized that PowerPoint presentations can hinder rather than help communication.Be prepared to use words, compelling storytelling and nonverbal cues to communicate your point with the audience. Avoid using visual aids unless absolutely necessary.Related: 4 Ways to Keep Your PowerPoint Presentation Off Life Support4. Ask for honest feedback.As with most leadership skills, receiving honest feedback from peers, managers and members of your team is critical to becoming a better communicator. If you regularly solicit feedback, others will help you to discover areas for improvement that you might have otherwise overlooked.5. Engage the audience in discussion.Regardless of how compelling the speaker is, all audiences have limited attention spans. To become a more effective communicator, make presentations and discussions interactive.Ask the audience a question, encourage people to call out their thoughts during a brainstorming session or at the very least ask hypothetical questions to stimulate the audience.Related: 10 Ways to Engage Your Audience During an Important Meeting6. Start and end with key points.Think back to the “tappers and listeners” study mentioned earlier. Clear communication is of paramount importance. To ensure that the audience understands the key takeaways from a presentation, reiterate key points at the start and finish. This can also be accomplished by providing attendees with a one-pager that includes key points the audience should consider throughout the presentation.7. Use the PIP approach.A common framework used by business experts, like those at McKinsey, is the purpose, importance, preview (PIP) approach to presentation introductions. Following this approach, the speaker first states the purpose of the presentation, and then shares why presentation is important by reviewing implications and possible outcomes.Finally, the presenter gives a preview of the topics that will be discussed. This framework is a useful way to get audiences excited about the presentation, helping them to focus on your message and on key takeaways.8. Record important presentations for posterity.It can take a good deal of time and energy to communicate effectively. In cases where you may need to give the same presentation multiple times, consider recording it and sharing it in the future.Platforms such as Wistia and Zoom allow speakers to record themselves delivering a presentation. These video-recording platforms allow presenters to edit the video to make it more engaging and helpful. They also provide admins with metrics about viewer engagement.Recorded presentations can be especially helpful for communicators who need to regularly provide training in a company that is hiring employees quickly.9. Master the art of timing.While some of their jokes might not be appropriate for the workplace, standup comedians are certainly effective communicators. Comedians including Chris Rock and Dave Chappelle are able to host compelling 90-minute comedy shows, in part because they have mastered the art of timing.Great comedians, like all great communicators, are able to feel out their audience to determine when to move on to a new topic or when to reiterate an idea.Related: Ask These 7 Questions to Get the Honest Feedback You Need10. Get comfortable speaking extemporaneously.When lawyers present a case in front of the United States Supreme Court, they typically speak extemporaneously. That is to say, the lawyers write down a series of topics they intend to discuss, but they do not memorize what they would say word for word. This method of communicating allows the lawyers presenting a case to cover all of the necessary points, while giving them flexibility as to how to communicate based on audience reaction or questions.Business communicators should consider adopting an extemporaneous speaking style. It takes practice, but it will allow for more natural communication, and can help with audience engagement.11. Get to know your audience.To communicate effectively, it is important to get to know your audience first. Each audience is different, and will have different preferences and cultural norms that should be considered when communicating. A good way to understand expectations is to ask members of the audience for examples of good communicators within the organization.Related: 10 Ways to Engage Your Audience During an Important Meeting12. Add novelty to improve audience retention.A recent study revealed that people generally retain more information when presented with novel, as opposed to routine, situations. To help audience members retain information, consider injecting some sort of novel event into a presentation. This might be something funny, or something that simply catches people by surprise.13. Focus on earning respect instead of laughs.It can be tempting to communicate with others in a lighthearted way; after all, this can be a good way to make friends in a professional setting. But remember that the most successful communicators are those who have earned respect, rather than laughs. While telling a joke or two to warm up an audience can be effective, avoid ending a presentation with a laugh.Related: 7 Essentials for an Elevator Pitch That Gets People to Listen14. Be a listener.“Listen more than you talk.” This is what Richard Branson tells business people who want to connect with others. To communicate effectively, first listen to what others have to say. Then you can provide a thoughtful answer that shows you have taken those ideas into account.Conclusion. Communicating clearly is one of the most effective skills you can cultivate as a business leader. Remember to communicate using nonverbal and verbal cues. Listen carefully to what others have to say, and over-communicate in novel ways to ensure the content of the conversation sticks with the audience. Written By . Deep Patel. Entrepreneur Leadership Network VIP Deep Patel is a serial entrepreneur, marketer and investor. He is the founder of the wellness brand Penguin CBD. The company was rated the No. 1 CBD brand of 2020 by Snoop Dogg’s Merry Jane and was acquired in May 2021. Patel also worked with companies like Cellucor (maker of C4) and A.T. Kearney. More About Communication Strategies . Future of Entrepreneurship 3 Key Principles of Employee Management . Brenda Neckvatal Jan 6, 2022 Growth Strategies 3 Powerful Internal Communications Tips to Become a Better Business . Tina Mulqueen Jan 4, 2022 Networking How to Become a Master at Talking to Strangers . Joe Keohane Dec 27, 2021 Read More Latest on United States . Stocks Illumina (ILMN) Announces Preliminary Q4 Sales, Issues '22 View . Zacks Equity Research Jan 11, 2022 Stocks 5 Big Bank Charts to Kick Off Earnings Season . Tracey Ryniec Jan 11, 2022 Stocks Abercrombie (ANF) Slashes Q4 Sales View on Supply-Chain Woes . Zacks Equity Research Jan 11, 2022 Read More Successfully copied link
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                            [body] => How to improve communication skills Knowledge Hub Analytics Descriptive analytics HR analytics Kirkpatrick Model Learning analytics Predictive analytics Prescriptive analytics Workforce analytics Communication Communication styles Constructive feedback How to improve communication skills Types of communication Types of feedback Employee performance Incentive management Performance management Performance management process Performance management cycle Performance appraisal Performance improvement plan Types of motivation Ways to improve work performance Employee training & development Cybersecurity training Diversity and Inclusion training Employee development Employee development methods Employee development areas Employee development plan Employee training Compliance training Job rotation Job shadowing On-the-job training Resilience training Reskilling Human resources 30 60 90 Day Plan 9/80 Work Schedule Career mobility Competency management Competency model Employee engagement Employee onboarding process Employee onboarding checklist Exit interview Hard Skills vs Soft Skills Knowledge management Offboarding Skills Matrix Succession planning Talent acquisition Talent management Work culture Work ethic Workforce planning Leadership Leadership communication Leadership development plan Management styles Conflict Management Styles Learning & Development Corporate training Customer training Digital Transformation of Learning Learning outcomes Microlearning Gamification Steep learning curve Learning theories Adult learning theory Adult learning principles Blended learning Career development theories Cognitive learning Continuous learning Collaborative learning Cooperative learning Learning curve theory Lifelong learning Organizational learning Personalized learning Phenomenon-based learning Social learning theory Transformative Learning Vicarious learning Technologies What is an LXP? What is an LMS? What is an authoring tool? What is xAPI? What is SCORM? Develop and maintain Learning Culture. In this workbook, we put together tips and exercises to help you develop your organisation’s learning culture. Download Guide December 2, 2021 After reading this guide, you will understand how to improve your communication skills, and help others do the same. Communication is a skill, and like all skills, you can get better at it through practice. You will be able to effectively employ these techniques in your workplace, which will improve interpersonal relationships, allow for better problem solving, and ultimately lead to better business outcomes. Discover: Why is good communication so important at work? 5 Ways to improve your communication skills The importance of listening Improving non-verbal communication Improving verbal communication Improving written communication Improving visual communication Recommended resources: books and online courses Why is good communication so important at work? It might be tempting to think that, as long as you do your job well, being a good communicator isn’t very important. However, that couldn’t be further from the truth! Every aspect of your job depends on communication, and how well you can communicate directly correlates with how well you can do your job. This has become even more relevant with the increase in remote work - bad communication skills have been highlighted by the increased use of messaging rather than face-to-face workplace communication. If you’re in a client-facing role, your communication with them will make or break the relationship. Think of the various aspects of that work that requires good communication: pitching your company to the client, building a trusting personal relationship with them, understanding what they want and clearly communicating that to the relevant teams, receiving feedback, communicating about updates or delays, and many more. If you are unable to do this, then the client will lose trust and could seek another company that is better at communication. If you’re in a management role or would like to be in the future, communication is key. According to LinkedIn research, communication skills are the number one most desired soft skill that employers want. Leading is all about being able to deliver your message well, explain concepts, give constructive feedback, mentor your team, and solve problems. How well you can communicate will be crucial to all of those actions. Even in roles where you are mostly dealing with your own team, your communication skills will help you achieve success in your role. Good communication will result in being able to explain problems, build solutions, form positive relationships with your department, and effectively collaborate on workflow. 5 Ways to improve your communication skills. 1. The importance of listening. We cannot touch on the importance of communication without highlighting that a massive aspect of it is what you do when you’re not talking. Being a good listener is the most crucial part of communication. We’re not just talking about hearing the words that a person is saying; rather you should be tuned in to their non-verbal communication also. Is the person avoiding eye contact? Is their posture open or closed? Are they fidgeting with their hands? All of these actions convey a lot of information. How to be a good listener:. When you are listening, give your full attention to the speaker. Set your phone face down. Turn away from your computer screen. Look at their non-verbal signals, and listen to their words. Use clarification questions to follow up on key points and then sum up your understanding to them, so they can clear up any miscommunication immediately. By following the advice above, you demonstrate your engagement in the conversation, confirming to the person that you have heard, and understood, them completely. 2. Improving non-verbal communication. To begin improving your non-verbal communication, first, you must begin by paying attention to it. As you go through your day, observe how you use the various types of non-verbal communication that we mentioned in our article about types of communication. Observe yourself:. Do you make consistent eye contact? How do you position yourself when speaking to people? Does it change based on who you are talking to? How do people react to you? Observe others:. Are there certain people who make you feel heard? What do they do that makes you feel like that? Is there someone who is unpleasant to communicate with? Why? What actions do they do that make you not enjoy talking to them? Think about the positives and negatives that you observe. If there is someone who you find to be a particularly good - or bad - person to talk to, pinpoint why they make you feel that way. Pay attention to the non-verbal signals that they are giving off. You can mimic the positives, and be aware of the negatives. How to be better at non-verbal communication:. Don’t fidget! This is rule number one. Be still, and calm. This communicates that you are in control, confident and a force to be reckoned with. Use eye contact intelligently. Focus in on people when you want to drive home a point. Look people in the eye both when you are listening to them and when you are speaking. Be confident in your use of space. Don’t minimize yourself, instead relax into your space. It’s important that you do this intelligently! Don’t prevent other people from sitting comfortably. Strive to be non-reactive during stressful situations. Keep your emotions level and respond calmly. Simply being more aware of non-verbal communication, and the power that it has will help you be better at using it proactively and positively. If you observe that you tend to avoid eye contact during stressful negotiations, then you can make sure to put an emphasis on making consistent eye contact when speaking in the next meeting. 3. Improving verbal communication. To improve your verbal communication, you’ll need to get better at both what you say and how you say it. It doesn’t matter how clear your message is if you are patronizing or rude when you say it. As we recommend for non-verbal communication, begin by observing yourself and others in conversation. Observe yourself:. How do people react to you? Are there times when they react more negatively than others, and can you pinpoint why? Are there colleagues who you particularly enjoy conversing with? Why? Observe how communication happens in your work environment, and pay attention to which aspects are positive and negative. Next, begin to think about the content of your verbal communications. We all know someone who takes ages to get to the point of the story, and how frustrating that can be, or someone who never gets to the point at all. Before you speak, know what you want to communicate. Begin with your stated purpose (‘I think we need to increase ad spending 10%’) Move on to your reasoning (‘The upcoming holiday season is a prime time to target our customers more effectively’) Review possible outcomes (‘We could increase sales between 20 and 30%’). While this advice is best suited for more formal presentations, this is effective in informal settings as well. Knowing what you want to say and having the facts to back it up will make you seem more professional, knowledgeable and decisive. Use pitch to help captivate your audience. A lower pitch tends to communicate gravitas and experience. Take longer, deeper breaths and speak from your diaphragm to lower your voice. Strategically use silence to capture, and keep attention. Pause and hook the viewer’s attention before dropping your pitch, your big reveal or your thesis sentence. Use a range of cadence, speed and style. You don’t want to speak in a monotone, you’ll bore your audience and they won’t be engaged in the content of your communication. 4. Improving written communication. In written communication, the first step to improve is to make sure that your spelling and grammar are perfect. There are plenty of online tools that can help you with this. You simply paste your writing into the app and then you get valuable feedback on spelling, grammar, and even the content. Now, this is not a perfect solution, AI is smart but can make mistakes, but it works very well for a quick check, especially if you are not the world’s strongest writer. Read more about the written type of communication. Take the time to re-read everything that you write. Is your tone appropriate to the setting? Are there any mistakes, items not linked properly, or missing points? Have you covered the subject in enough depth? We often overestimate how much other people know about our specialist subjects, it might be necessary to write in more detail. At the same time, don’t write a novel! Formatting is key. Format everything, from a Slack message to a full presentation, to make sure that you are creating a readable text. Use bullet points and paragraphs to break up your message. Highlight your points in bold if you have a lot of text. Underline anything that you think is crucial.  More tips for improving your written communication:. State your assumptions. This will help avoid miscommunications. Start by saying ‘I assume you have heard about the new policy change, effective June 1. Because of this, we will be adjusting x, y and z.’ Read often. From messages to novels, read often and when you do, think about what you like (or dislike) about what you’re reading. Emulate what you like, and work to avoid what you dislike. Use framing to get your point across. Think about it from the recipient’s point of view, and what’s in it for them, and then frame the message to highlight that. Read your writing out loud to check for mistakes. Use this time to review grammar, tone, fact-check and to make sure that you have covered everything you wanted to in the communication. When possible, use clear examples and avoid using too much jargon. 5. Improving visual communication. An important aspect of using visual communication is to only use it when necessary. A presentation stuffed full of visual aids that do not add to the content is messy, unprofessional and will distract from the overall message. You want to be judicious about what you include, and why you are including it. Make sure that you are using the proper chart to show the data in the clearest way, or are including only the sketches that will add to the audience’s understanding of the ideas for a new logo. Not all of us are graphic designers, but there are tools available to help us create professional-looking visuals. Make use of those! You don’t want your presentation to look like it was created in 1995. Default to clean, professional templates, rather than looking for something ‘interesting.’ Your message should be the star, not the font, color, or background image. Tips for improving visual communication:. Less is more! Pare back your design and resist the urge to stuff every fact, figure, font and color into a presentation. Utilize typography. If in doubt, ask for the brand guidelines for your company and follow those. They will help you create cohesive presentations in line with your company’s preferred look. Pay attention to balance and harmony. You can achieve this by using similar, rather than disparate, elements in your communication. The same style of clip art, the same font family, or the same pastel shades. Begin with the end in mind. Know what you want to communicate and start there. Recommended resources. Books. Surrounded by Idiots: The Four Types of Human Behavior and How to Effectively Communicate with Each in Business (and in Life), Thomas Erikson How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships, Leil Lowndes Influencer: The new science of leading change, Joseph Grenny, Kerry Patterson, David Maxfield, Ron McMillan and Al Switzler How to win friends and influence people, Dale Carnegie Skill with people, Les Gibli How to speak, how to listen, Mortimer J. Adler Courses. Communication strategies for a virtual age Improving communication skills Teamwork skills: Communicating effectively in groups Effective communication in the globalised workplace Develop and maintain Learning Culture. In this workbook, we put together tips and exercises to help you develop your organisation’s learning culture. Download Guide Hello, we need your permission to use cookies on our website. We use cookies for historical research, website optimization, analytics, social media features, and marketing ads. Read our Cookie Policy for more details. Preferences Accept all Cookie Preferences Valamis values your privacy. Please choose the cookie types you want to allow. You can read our Cookie Policy for more details. Necessary cookies These cookies are essential for the website and can’t be disabled without harming the site performance and user experience. We collect anonymized statistics only for historical research. These cookies don’t store any personal information. valamis_cookie_essentials Targeting Cookies These cookies used for marketing purposes. They are used to measure the effectiveness of advertising campaigns and remarketing. These cookies don’t store any personal information, at the same time they are based on a unique identifier of your browser and devices. targeting Save preferences Accept all
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                            [body] => 20 Ways to Improve Your Communication Skills Article by Amanda Gaid 16 Jan, 2021 “Communication” is a buzzword these days.You’ve probably seen magazine articles about communication skills with your partner, or self-help business gurus talk about the importance of communication skills in the workplace.We hear about communication constantly. With good reason – it really is a huge deal when it comes to having a smooth and enjoyable personal and professional life.But hearing about it isn’t enough to absorb all that knowledge and be able to apply it to your own unique situation. This is especially true for those who might feel like they’re struggling a bit with effective communication skills.We can’t all have a natural gift, after all.If you’re curious what everyone keeps talking about, or how to improve your own communication skills, you’re in the right place.In this article, we’re going to look at the three main types of communication skills, some examples, and loads of actionable tips you can start using today to help strengthen those skills. Here’s how I’m going to break down this mini communication skills training. We’ll go over:The three main types of communication skills: verbal, non-verbal, and writtenGeneral tips to improve your communication across all typesA section dedicated to each of the three types specificallyLet’s do this. Don’t wait for someone else to do it. Hire yourself and start calling the shots. Get Started Free Three Different Types of Communication Skills. SourceCommunication is considered one of the most important interpersonal skills, or how we interact with and relate to other people. There are three main types of communication skills: verbal, non-verbal, and written.Verbal. Verbal communication is when you’re talking to other people, whether it’s face-to-face, on a video call, or over the phone. Your choice of words matter (a lot), but so do smaller details like the tone of your voice and the timing of when you say things.Non-verbal. Non-verbal communication, also referred to as body language, is what people see when they’re looking at you during a conversation, either face-to-face or on video. It’s your facial expressions, eye contact, and the positions of your body. You might not realize that your body language is saying, “I don’t want to be talking to you right now,” even if it’s an important conversation.Written. These days, written communication mostly show up in emails and chat messages, including an email to your partner or a customer service email for work. This can also include chats on platforms like Facebook Messenger or Slack. If you’re managing a remote team, it’s important for your written communication skills to be on-point.How to Improve Communication Skills: All Three Types. For business communication skills as well as personal communication skills, the key is how you’re approaching your interactions. You can even call it a strategy.Here are some strategic tips for building communication skills.1. Be an “active listener”. Even if you’re a great listener, I guarantee there’s still some areas where you can improve. A great way to find your weak spots is to look at the active listening model.The concept of active listening means that you’re involved and engaged in what the other person is saying, as opposed to being passive and letting the conversation pass you by.There’s no single model, but your research will turn up the same ideas, including:Pay attention when someone else has something to sayAsk them open-ended questions so that you can get an idea of what they wantAsk probing questions if there are specific things you’d like to learn aboutRequest clarification on anything you’re uncertain aboutParaphrase what they said and repeat it back to them, so you can be sure you understood them correctlyBe attuned to their feelings and your own, to make sure everyone’s needs are being metSummarize at the end of your interaction so everyone has the same takeaways and next steps Source2. Speak up about your thoughts and ideas. Just like it’s important to understand what others are seeking, make sure that you’re expressing your own needs. Nobody will ever know if you don’t tell them, right?This communication skill is especially important if you’re a leader, because what you say is setting the stage for your team to follow. If you’re an open and honest communicator, you’re setting an example for everyone else to do the same. They’ll be more willing to collaborate with others, to compromise when it’s necessary, and to face difficult situations with an open mind and confidence that things will work out in the end.3. Try not to make assumptions. It can be easy to assume that you know what someone else wants. But this is a huge cause of misunderstandings – and a reason that misunderstandings can escalate into conflict.That’s where the active listening model can save the day. Part of great communication skills means having empathy: trying to understand what’s going on in the other person’s head.This is important because what we say isn’t always a completely accurate representation of what we really want. Especially in a complicated situation, or one where it’s easy to get overwhelmed or embarrassed, it’s common that we try to disguise or hide our real needs.When you ask questions, listen closely to the answers, and repeat back what you think they want, you’re playing a big role in minimizing misunderstandings and lowering the risk of conflict.It’s like that famous George Bernard Shaw quote: “The single biggest problem in communication is the illusion that it has taken place.” 4. Practice self-awareness, especially during tough conversations. People with advanced communication skills have a solid grasp on their own emotions. They know how to control them when they’re upset or over-excited, and they don’t let them take over the conversation or cause unnecessary drama.It’s important to stay level-headed when you’re reacting to something you don’t like. If you feel your heart start to thump, or your face start to get hot, take a break. Try to find some alone time where you can calm yourself down.Another key part of self-awareness is being able to admit when you’re wrong. It might feel like a huge blow to your ego, but trust me – you’ll likely find that by admitting your mistakes and trying your best to prevent them moving forward, you’ll build respect and integrity in the eyes of your loved ones and colleagues.5. Don’t be accusatory when raising an issue. Tough situations are bound to happen. Even if you feel like someone did something that was completely wrong, keep your cool when you have the discussion.If you start the conversation with an accusation that something is their fault, it’s practically an invitation for a fight. Our natural reaction to accusation is to get defensive… and nothing good comes from that conversation. SourceFor example, avoid saying they “always” or “never” do something when it’s only been a few times. Instead, state only the facts, use empathy, and reframe the focus to how you can fix it.Instead of telling your team member, “You’re always late for meetings,” try something like, “I see on the attendance sheet that you’ve been late two times this week. Is everything okay?”This opens the door for you to see what might be wrong and how you can help make sure it doesn’t keep happening.How to Improve Communication Skills: Verbal. SourceBe brief and clearHave you ever sat through a coworker’s long and winding story when you have a lot of work to finish? It’s rough. Try to get to the main points quickly so that you’re not that person.Don’t be afraid of silence every now and thenIt can seem like silence is unbearable, but it’s not always a bad thing. Don’t start blabbering just for the sake of eliminating silence. (It’s hard, but fight the urge.) Your partner and colleagues will thank you when you have a grasp of when it’s okay to be quiet.Find a “bridge” if you need to change the subjectChanging the subject tactfully is an art. Try looking for a “bridge” that can connect where the conversation is now and where you want it to be. Use connecting phrases like, “The important thing is…” or “I agree with you, but…” or “Here’s what I do know…”Get rid of those “um’s” and “uh’s”This feels like common sense, but the average person uses fillers way more than they think they do. Try recording yourself in a presentation and listen back for how often you say them. Then moving forward, stay mindful of the fillers and speak more slowly so that you have time to think ahead.Plan and practice what you’ll sayOf course, there are a lot of impromptu conversations where you don’t have the opportunity to plan and practice. But when you have the chance, take even 30 seconds to go over your key points. This can work wonders for your communication skills.How to Improve Communication Skills: Non-verbal. SourceMake eye contact while someone is talkingThis is the number one tip for showing someone that you’re paying attention to what they have to say. Hold firm eye contact, but don’t get creepy. There’s a fine line here.Avoid fidgeting or distracting movementsDon’t readjust in your chair seven times. Don’t click your pen open and closed over and over. Don’t shuffle through your papers during a board meeting, or click through your browser tabs during a Zoom call.Keep good postureAnother one of those tips that seems obvious, but is surprisingly easy to overlook. When I was working on mastering this non-verbal communication skill, I set an alarm to go off every 30 minutes that said “POSTURE!” Most of the time, I was slouching.Don’t cross your armsSome people think this is a “power pose.” This might be true in some situations, but in others, it makes you look blocked off from the other person. It can give the impression that you can’t wait to get out of there, which isn’t helpful for a good conversation.Pay attention to the same cues from othersNon-verbal cues might be unintentional, but they’re often intentional too. If your coworker isn’t making eye contact or constantly fidgeting, ask yourself if it might be a reaction to you telling a story that’s too long or bugging them when they’re busy.How to Improve Communication Skills: Written. SourceNever respond to messages when you’re upsetHave you ever sent an email when you’re mad, then later came back to it and thought, “Damn it. Why did I say that?” I’ve been there. If you get a message that upsets you, take a five or ten minute break to cool down before you respond. This can work wonders for your relationships.Write descriptive titles and email subject linesHow annoying is it to get an email that says “(no subject)?” Title your emails as succinctly and specifically as possible. Tell them exactly what it contains. Instead of “Meeting,” try a subject line like, “Request to reschedule our 2pm meeting to 3pm.”Use active voiceYou might remember hearing this tip a lot in school. Instead of saying “The paperwork was filed,” say “I filed the paperwork.” This helps to get rid of any confusion about how things are getting done. In addition to being more clear, active voice is more engaging for your message recipients.Keep your words and sentences simpleA general rule is that your sentences shouldn’t be longer than two lines long. Look for opportunities to cut them in half or make them shorter. You should also try to avoid over-complicating your writing with big words that some people might not understand.Keep it short and sweetSimilarly to not telling a long and winding story face-to-face, a long and winding email isn’t the most enjoyable experience either. In addition to making others feel like you’re wasting their time, it also boosts the chances that they’ll miss important details because they skimmed over them or flat-out didn’t read them.How Good Are Your Communication Skills?As you read through this article, what tips and points stuck out to you as room for improvement? And what did you give yourself a pat on the back for?Like I mentioned earlier: even if you were born with a natural gift for engaging with other people smoothly and easily, there’s always room for improvement. Strong communication skills grow and evolve just as your personal and professional relationships grow and evolve.There are plenty of handbooks to help you, but the best communication skills are learned through experience. Start with self-awareness – stay in-tune with how you’re communicating now and how that aligns with your communication goals. Then shift into awareness of others – make sure you’re on the same page and you’re reading the right cues.And remember: if this feels like a big undertaking, there’s no shame in asking for help through a mentor, coach, or class.Want to Learn More?How to Change Your Life Completely in 10 Powerful StepsEntrepreneurial Mindset: 20 Ways to Think Like an EntrepreneurWork Smarter Not Harder With These 10 Simple TipsBe 10x More Productive, Stop Setting Goals and Start Building Systems Oberlo uses cookies to provide necessary site functionality and improve your experience. By using our website, you agree to our privacy policy. Reject Accept
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Mat Apodaca 

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                            [body] => How to Improve Communication Skills for Workplace Success Mat ApodacaOn a mission to share about how communication in the workplace and personal relationships plays a large role in your happiness Read full profile Advertising Share Pin it Tweet Share Email Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.Here we will take a look at how to improve communication skills for workplace success.Table of Contents. 5 Ways to Improve Communication SkillsHow Communication Skills Help You SucceedBottom LineMore Tips for Effective Communication5 Ways to Improve Communication Skills. There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go! 1. Listen. Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:Being a good listener is half the equation to being a good communicator.People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore, the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost: How to Practice Active Listening (A Step-By-Step Guide) Advertising 2. Know Your Audience. Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.Here is a good way to think about it:Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!You want to ensure you are using the type of communication most relevant to your audience. 3. Minimize. I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather though.The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started. 4. Over Communicate. So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example: Advertising Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.Two weeks later, we all get a follow up email with basically the same information. We get a 3rd communication the week before open enrollment and another one 1 day before it starts.Finally, we get 2 emails during enrollment reminding us when open enrollment ends.There’s minimal information, it’s more of a reminder. This is effective over communication. 5. Body Language. The final critical component to how to improve communication skills for workplace success is body language. This is something most of us have heard about before but, a reminder is probably a good idea.When I am in a meeting with someone I am comfortable with, I tend to kind of slouch down in my chair and cross my arms. When I catch myself doing this, I sit up straight and uncross my arms. I remember that crossing arms can many times be interpreted as a sign of disagreement or conflict.In general, the best rule of thumb is to work towards having open body language whenever possible at work. This means relaxing your posture, not crossing your arms, and looking people in the eye when speaking with them.When you are speaking in front of others, stand up straight and speak in a clear voice. This will convey confidence in your words.Take a look at this guide to improve your body language: 11 Incredible Ways You Should Try Now To Improve Your Body Language How Communication Skills Help You Succeed. Strong communication skills pave the way for success in many ways. Let’s look at a few of the big ones. Create a Positive Experience. Here are two examples of how well developed communication skills helps create a positive experience: Advertising When I first moved to the city I now live in, I began a job search. Prior to my first live interview, I was told an address to go to. Upon arriving at the address provided, I drove around and around attempting to find the location. After 15 minutes of circling and looking for the address, I finally grabbed a parking spot and set out on foot.What I discovered was the address was actually down an alley and only had the number over the door. No sign for the actual company. The person that gave me those very unclear directions provided a bad experience for me.Had they communicated the directions to get there in a clear manner, my experience would have been much better. Instead the entire experience started off poorly and colored the entire meeting.As a recruiter, I frequently provide potential candidates with information about a job I’m speaking to them about. In order to do this, I also provide a picture of the overall company, the group they might be joining, and how their role fits in and impacts the entire company.Time and time again I have been told by candidates that I have provided the clearest picture of a company and role they have ever heard. They have a positive experience when I clearly communicate to them. Even when the position does not work out for them, often times they will want to stay in touch with me due to the open communication and beneficial experience they had during the interviewing process.Strong communication skills will provide a positive experience in virtually any interaction you have with someone. Help Leadership Skills. It’s certainly a skill all its own to be able to lead others.Being a mentor and guiding others towards success is a major hallmark of great leaders. Another characteristic of effective leaders is the ability to communicate clearly.As I referenced above, having a leader who can plainly articulate the company’s mission and direction goes a really long way towards being the Captain of the boat that others want to follow. It’s like saying “here’s our destination and this is how we are going to get there” in a way that everyone can get on board with.Another critical component of everyone helping to sail the boat in the right direction is knowing what your portion is all about. How are you helping the boat move towards its destination in the manner than is consistent with the leaders’ vision?If you have a boss or a manager that can show you what it takes for not only you to be successful, but also how your performance helps the company’s success then you’ve got a winner. A boss with superior communication skills. Advertising Build Better Teams. Most of us work in teams of some sort or another. During the course of my career, I have led teams up to 80 and also been an individual contributor.In my individual contributor roles, I have been part of a larger team. Even if you are in business for yourself, you have to interact with others in one manner or another.If you have strong communication skills, it helps to build better teams. This is true whether you are in an IT department with 100 other fellow programmers or if you own your own business and have customers or vendors you communicate with.When you showcase your robust ability to communicate well with others while interacting with them, you are building a better team. Bottom Line. Possessing strong communication skills will help you in many facets of your life and most certainly, in the workplace.Good communication helps create better teams, positive experiences with those we interact with, and are critical for leadership.There are numerous tactics and techniques to be used to improve communication skills. Here, we’ve reviewed how to improve communication skills for workplace success.Now, go communicate your way to success. More Tips for Effective Communication. Conflict Management Styles for Effective Communication at Work How to Master Effective Communication Skills at Work and Home How to Work with Different Communication Styles in the Office 13 Best Communication Books for Stronger Social Skills & Relationships Featured photo credit: HIVAN ARVIZU via unsplash.com Share Pin it Tweet Share Email More by this author. Mat Apodaca On a mission to share about how communication in the workplace and personal relationships plays a large role in your happiness How to Deal With Anger (The Ultimate Anger Management Guide) How to Be Influential and Gain Respect at Work How to Take Constructive Criticism Like a Champ How to Memorize a Speech the Smart Way How to Say No Politely And Professionally Trending in Communication. 1 How to Deal With Anger (The Ultimate Anger Management Guide) 2 Why Your Lover Doesn’t Want Your Advice, but Your Validation 3 How to Find Happiness in Your Everyday Life 4 5 Tips for Self-Care During the Holidays 5 15 Things You Don’t Need To Apologize For (Though You Think You Do) Read Next. Conflict Management Styles for Effective Communication at Work 13 Best Communication Books for Stronger Social Skills & Relationships How to Work with Different Communication Styles in the Office A Good Mentor Is Hard to Find: What to Look for in a Mentor Advertising Advertising Communication Last Updated on January 5, 2022 How to Deal With Anger (The Ultimate Anger Management Guide) Mat ApodacaOn a mission to share about how communication in the workplace and personal relationships plays a large role in your happiness Read full profile Advertising Share Pin it Tweet Share Email We all lose our temper from time to time, and expressing anger is actually a healthy thing to do in our relationships with others. Expressing our differences in opinion allows us to have healthy conflict and many times come to an agreement or understanding that works for everyone. However, there are times when anger can become overwhelming or damaging, and during these times, it’s important to learn how to deal with anger.Expressing anger inappropriately can be harmful to relationships, both personal and professional. You may express too much anger, too often, or at times that are only going to make things worse, not better. In this article we will look at anger management techniques that will help you better control your emotions.Let’s take a deeper look at how to deal with anger.Table of Contents. Expressing AngerUnhealthy Ways to Express AngerHealthy Ways to Express AngerHow to Deal With AngerFinal ThoughtsMore Resources on Anger ManagementExpressing Anger. Anger is a natural and normal part of almost any relationship. This includes relationships with your significant other, kids, boss, friends, family, etc. Anger provides us with valuable information if we are willing to listen to it. It clues us in to areas where we disagree with others and things that need to be changed or altered. Unhealthy Ways to Express Anger. Here are some common yet unhealthy ways to express anger that you should avoid: Being Passive-Aggressive. This is a term many of us are familiar with. Passive-aggressive behavior happens when someone is angry but uses indirect communication to express their anger.Some of the more common passive-aggressive behaviors include the silent treatment, making comments about someone behind their back, being grumpy, moody, or pouting, or simply not doing tasks or assignments that they should.This is a passive-aggressive person’s way of showing their anger. It’s not very productive but extremely common. Advertising Poorly-Timed. Some people get overwhelmed and express anger in a situation where it can’t really do any good.An example would be getting angry at one person in front of a crowd of people. All that does is make people uncomfortable and shuts them down. It’s not a healthy way to express anger or disagreement with someone. Ongoing Anger. Being angry all the time is most often a symptom of something else. It’s healthy and normal to express anger when you disagree with someone. However, if someone is angry most of the time and always seems to be expressing their anger to everyone around them, this won’t serve them well.Over time, people will start to avoid this person and have as little contact as possible. The reason being is no one likes being around someone who is angry all the time; it’s a no-win situation. Healthy Ways to Express Anger. What about the healthy ways[1] to adapt? When learning how to deal with anger, here are some healthy ways to get you started. Being Honest. Express your anger or disagreement honestly. Be truthful about what it is that is making you angry. Sometimes this will entail walking away and thinking about it for a bit before you respond.Don’t say you’re mad at something someone did or said when it’s really something else that upset you. Being Direct. Similar to being honest, being direct is a healthy way to express anger. Advertising Don’t talk around something that is making you angry. Don’t say that one thing is making you angry when it’s really something else, and don’t stack items on top of each other so you can unload on someone about 10 different things 6 months from now.Be direct and upfront about what is making you angry. Ensure you are expressing your anger to the person who upset you or you are angry at, not to someone else. This is very counterproductive. Being Timely. When something makes you angry, it’s much better to express it in a timely manner. Don’t keep it bottled up inside of you, as that’s only going to do more harm than good.Think of the marriages that seem to go up in flames out of nowhere when the reality is someone kept quiet for years until they hit their breaking point.Expressing anger as it occurs is a much healthier way of using anger to help us guide our relationships in the moment. How to Deal With Anger. If you feel angry, how should you deal with it right at that moment? 1. Slow Down. From time to time, I receive an email at work that makes me so angry that steam is probably pouring out of my ears.In my less restrained moments, I have been known to fire off a quick response, and that typically has ended about as well as you might imagine. Advertising When I actually walk away from my computer and go do something else for a while, I am able to calm down and think more rationally. After that happens, I am able to respond in a more appropriate and productive manner. Doing things that helps you learn how to release anger can make an uncomfortable situation more manageable before it gets out of hand. 2. Focus on the “I”. Remember that you are the one that’s upset. Don’t accuse people of making you upset because, in the end, it’s your response to what someone did that really triggered your anger. You don’t want to place blame by saying something like “Why don’t you ever put away your dishes?” Say something more like “Having dirty dishes laying on the counter upsets me—can you work with me to come to a solution?”When you are accusatory towards someone, all that does is increase the tension. This doesn’t usually do anything except make your anger rise higher. 3. Work out. When learning how to deal with anger, exercise is a great outlet. If something happens that angers you, see if you have the opportunity to burn off some of the anger.Being able to hit the gym to get a hard workout in is great. If this isn’t an option, see if you can go for a run or a bike ride. If you are at work when you become angry and the weather permits, at least go outside for a brisk walk.Besides working some of your anger out through exercise, this also helps to give your mind a chance to work through some ways to address what it is that upset you. 4. Seek Help When Needed. There are times when we could all use some help. Life can be stressful and overwhelming. It’s perfectly fine to seek some help from a mental health professional if it will help you get back to a healthy balance.If you find that you are angry all the time, it might be a good idea to go talk to an expert about learning to control intense emotions. They can give you some sound advice and ideas on how to get your anger to a more manageable and healthy level.5. Practice Relaxation. We all seem to lead incredibly busy lives, and that’s a good thing if we are loving the life we are living. That being said, it is very beneficial to our physical and mental well-being to take time out for relaxation. Advertising That can mean spending time doing things that help us calm down and relax, like being around people we enjoy, practicing deep breathing or listening to music. It could be making time for things that help bring us balance like a healthy diet and physical activity.Many people incorporate techniques such as yoga and meditation to calm their minds and release tension when learning how to deal with anger. Whatever your choice is, ensure you take time out to relax when warning signs of anger start to bubble up. 6. Laugh. Incorporating humor and laughter on a regular basis will help keep anger in check and help you get over a bad mood and feelings of anger more quickly. This isn’t part of formal anger management techniques, but you’ll be surprised by how well it works. Remember, life is a journey that’s meant to be enjoyed fully along the way through healthy emotion. Make sure you take time to laugh and have fun.Surround yourself with people that like to laugh and enjoy life. Don’t work at a job that just causes you stress, which can lead to anger. Work at something you enjoy doing.7. Be Grateful. It’s easy to focus on the bad in life and the things that cause us negative emotions. It’s vitally important to remind ourselves of all the wonderful things in life that bring us positive emotions, things that we easily forget because we get caught up in the whirlwind of day to day life.Take time out each day to remind yourself of a few things you are grateful for in order to help you learn how to release anger and invite in more positive feelings. Final Thoughts. Life can be overwhelming at times. We seem to have constant pressure to achieve more and to always be on the go or motivated. People we are around and situations we are in can cause stress, anger, and negative emotions. At times, it can seem to be too much, and we get angry and our emotions start to get out of control.During these times, keep in mind that life is an incredible journey, full of wonder and things that bring you joy. When you find yourself angry more often than is healthy, take time out to remember the good things in life—the things that we seem to forget yet bring us so much positive energy and emotions.Use some of the tips included here to help with how to deal with anger and better control your emotions. Advertising More Resources on Anger Management. 10 Anger Management Lessons No One Should Miss 20 Things to Do When You Feel Extremely Angry How To Let Go Of Anger When You Just Can’t Stop Thinking About It 20 Effective Ways to Control a Bad Temper Featured photo credit: Andre Hunter via unsplash.com Reference. [1] ^ Talkspace: Is There Such a Thing as Healthy Anger? Share Pin it Tweet Share Email Read Next. 10 Proven Ways to Judge a Person’s Character 10 Scientifically Proven Ways To Stay Happy All The Time 8 Signs That Your Current Relationship Has No Future How to Learn a Language in Just 30 Minutes a Day
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                            [body] => 6 Ways to Improve Your Communication Skills at Work Krysten Godfrey Maddocks June 05, 2019 Explore Comms Careers Whether you want to be in business, information technology or any other field, good communication skills will help you succeed. According to the Carnegie Institute of Technology, only 15% of financial success comes from knowledge or technical skills. The other 85% comes from an individual’s ability to effectively communicate, negotiate, and lead, Forbes reported. That’s why the number one soft skill that employers say they are looking for is good communication skills, followed by a competitive spirit, a team-player mentality and problem solving skills, according to another Forbes article. Julie Sweet, CEO of Accenture North America, recently said in a CNBC interview: “I think people underrate the importance of investing in your communication skills as a way to progress in your career.” The good news is that business communication skills are not innate; they can be learned. Whether you need to hone your presentation skills or beef up your written communications, there are steps you can take to immediately strengthen these skills to stand out in the workplace, said Karen Wilkinson, the associate dean of liberal arts for communication at Southern New Hampshire University. 1. Learn How to Listen. Most people underestimate the role of nonverbal communication, or body language. According to one study, body language is responsible for 55% of how listeners perceive a speaker. Likewise, active listening plays a huge role in how well we understand and absorb what a person is saying, Wilkinson said. It’s important not only to listen to the words someone is saying, but to listen for tone as well, and what makes the speaker passionate about the subject. “So often we listen to respond,” she said. “If we take a more active role we will be much better listeners.” For example, when you engage in active listening, you are able to paraphrase or summarize the message, develop thoughtful questions to seek clarification, and wait before you offer an opinion. She also urges listeners to spend a few minutes absorbing a message before offering suggestions or asking questions. “It’s okay to say, 'let me think about it for a minute and get back to you.'” she said. 2. Perk Up Your Presentations. In a world of email, texts and instant messages, it’s easy to ignore your speaking skills until you are in front of a podium. However, employees need to know how to speak well person-to-person and in front of small or large groups. Part of improving that skill is practice, Wilkinson said, and knowing what you are going to say, preparing how you’ll say it and eliminating things that distract the listener from the main points. When presenting, Wilkinson said it’s best to tell a story and take the audience on the journey with you. “People are able to remember a short story much more quickly than bullet points on a slide,” she said. “If you can make them an active participant it helps captivate the audience and draws them in.” While visuals complement a good presentation, Wilkinson urges presenters not to rely on slides. Practicing in front of a trusted peer is a great way to get feedback, she said. “One person can’t always think of everything and we need to be more open to receiving suggestions,” she said. 3. Master Talking on the Telephone. Phones aren’t primarily used to make phone calls anymore, and Millennials much prefer texting to talking, according to Forbes. Still, showing you can handle phone conversations well is a key part of business communication. The person on the other end of the telephone can’t see your expression or read an emoji, which is why it’s so important to pay attention to your tone of voice, Wilkinson said. Whether you are speaking with a customer or a colleague, you should show respect and courtesy in the tone of your voice, she said. “A lot of (telephone) coaching can come through an organization, but you really need to know how to handle an impromptu call when someone is calling you about a less-than-positive situation,” she said. “You need to know how to remain calm and let the caller know you are listening and that you care.” Wilkinson said callers especially want to be able to tell their story to those working in customer service or public relations roles, and it is up to listeners on the receiving end to understand their plight and take appropriate action. “This is where conflict management skills shine through – having a strategy in place to respond when someone is upset is a huge part of communication brand protection in a world in which customers can broadcast unpleasant customer service experiences through social media,” Wilkinson said. 4. Write More Effective Emails. According to Forbes, email is the most widely used tool for business communication at the workplace. Employees spend more than 6 hours sending and receiving an average of 123 emails per day. Poorly written, unclear, misleading or ineffective emails reduce productivity and can leave a poor impression on the reader. Think before you hit send. Understand that spell check doesn’t always pick up mistakes. Learn how to proofread what you write. Wilkinson said all these rules are important to think about each time you send an email. Oftentimes, employees are in a hurry to respond and neglect professionalism. Other tips: Less is more. Edit for clarity and understanding. Know what you want to say and what information you are looking for. “Share information with clarity but also include a level of diplomacy in all written internal communications,” Wilkinson said. Equally important is understanding the situations that require you to speak to someone in person rather than relying on email. “As a culture, we’ve learned to tweak before we send, and we’ve lost the art of face-to-face conversation,” she said. 5. Collaborate Well with Remote Teams. Chances are, not everyone on your team sits in cubicles adjacent to you. A forecast of employment trends by the World Economic Forum called flexible work, including telecommuting and virtual teams, “one of the biggest drivers of transformation” in the workplace, while a Gallup poll found that 43% of respondents spend some time working virtually. That means that employees must develop communication skills that can help them bridge the gap between on-site and remote workers. Wilkinson said the ability to work in teams is one skill that can’t be overemphasized, as it is rare for individuals to work in a vacuum. “When you work with someone remotely, there can be a disconnect. That is where compassion and empathy come in. If you can engage with people at all levels, that’s a strong asset,” she said. 6. Don’t Neglect Critical Software Skills. Most employees are expected to come to work with, at minimum, a proficiency in Microsoft Office programs, Wilkinson said. Understanding how to create presentations, documents and infographics is critical to successfully creating, editing and displaying messages, she said. It’s also important for employees to be able to share and manage files with their teammates. “In our classes, we prepare students and teach them how to use these tools, so once they hit the job market, they are really able to soar,” she said. It's not uncommon for employees in today's communication jobs to wear many hats – from writer to social media strategist to designer, for example. “A communicator has his or her fingers in every pot. You are going to need to know how to create a graphic, respond to a crisis, write a blog, or create a web page,” she said. “Communication is tied to technology and technology is ever-evolving.” No matter what field you work in, mastering these critical communication skills will help you stand out in the office. Krysten Godfrey Maddocks ’11 is a writer and marketing/communication professional. Connect with her on LinkedIn. What is an Associate of Arts Degree? . October 20, 2021 Interested in starting a new job or advancing in your current field? An Associate of Arts (AA) degree can give you the broad-based education and in-demand career skills you need to reach your goals. Learn more about earning an AA degree and what you can do with one. What Can You Do with a Communications Major? . October 07, 2021 A communications major is a great way to prepare yourself for a career in fields ranging from media relations and journalism to marketing, corporate communications and many more. What is a Liberal Arts Degree and What Can You Do With It? . October 04, 2021 Liberal arts majors are strong communicators, who bring creativity and critical thinking to the table. If you're willing to be flexible in your search and smart about branding yourself, you can find there are many opportunities.
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                            [body] => t Menu Close 12 Ways To Improve Communication Skills Instantly. Table of Contents 12 Ways To Improve Communication Skills Instantly. Effective communication is one of the most important life skills that a person can have.Whether you want to have better conversations in your personal and social life, or get your ideas across better at work, there are some key things you can do to help improve your communication skills.After having watched this video, and the 12 points we outline, if you apply them, you should become a better communicator instantly!Number 1 – Show Respect & Appreciation. Appreciation and respect can go a long way…People will be more open to communicating with you if you convey respect for them and their ideas.Even simple actions like using a person’s name will make them feel appreciated.It’s also important to be respectful and considerate of other peoples’ time.Number 2 – Listen Actively. People want to know that they are being heard. Instead of just focusing on formulating a response, really listen to what the otherperson is saying. The person speaking to you should be the most important thing, at that moment.Also, when you’re talking to someone on the phone, do not respond to an email, or send a text at the same time. The person will know that they don’t have your undivided attention.Number 3 – Ask Questions And Paraphrase. Asking questions will not only help you understand what the other person is saying, but it also indicates that you’re actually interested in what they’re saying.This opens up the conversation, and signals that you want to see them, hear them and understand them.And if you want to show that you really understand, then paraphrasing is a great tool.All you need to do is repeat back to someone what they just said, before you comment yourself.Number 4 – Make Eye Contact. It’s important that you connect with the person you are talking to, and eye contact is essential when having a meaningful conversation.Looking at the floor or out the window signifies you don’t care, are bored, or aren’t really listening to them.By looking the other person in the eye, you are proving that you’re interested in what they’re saying.This also keeps you focused and less distracted.Number 5 – Pay Attention To Body Language. Your non-verbal and non-written cues often reveal more than you think.Remember that you’re constantly communicating, even when you’re not saying a word.So make sure that you have open body language when interacting with others.Face your conversational partner, pay close attention to your gestures, and don’t cross your arms.Number 6 – Get Rid of Conversation Fillers. ‘Um’ and ‘ah’ does little to improve your speech or conversations.Cut them out to be more persuasive, and to feel and appear more confident.One way is to start keeping track of when you say words like “um” or “like.”You could also try simply relaxing and pausing before you speak.Trust me, those silences seem more awkward to you than they do to others.Number 7 – Be Brief, But Specific. For written and verbal communication, practice being brief, yet specific enough, that you provide enough information for the other person to understand what you are trying to say.And if you’re responding to an email, make sure that you read the entire email before crafting your response.With enough practice, you will learn not to ramble, or give away too much information.Having said that, you should take the time to edit your messages!If you send a sloppy, confusing email, the recipient will think you don’t care enough to think through your communication with them.Number 8 – Put Away Devices. Somehow, most people just don’t get this one…But it’s quite rude to have your head buried in your phone while someone’s talking to you.So, put down your devices and look at the person who is speaking to you.Don’t answer calls, check texts or notice vibrations.Let it all pass.Stay focused on what the other person is telling you.Your body language, words and emotional tone will let them know that you’re really taking in what they’re sharing.Number 9 – Validate Others’ Thoughts and Feelings. When someone feels a certain way, they feel that way for a reason; and even if you wouldn’t react the same way, it’s important to acknowledge the emotions they’re experiencing.You don’t have to agree with the other person to validate them.You can make them feel important by simply letting them know that you hear what they’re saying, and accept their perspective.Number 10 – Never Talk Over People. By talking over someone, what you’re basically saying is “I don’t care what you’re saying – what I have to say is more important.”And this demonstrates a real lack of respect!On the same note, refrain from finishing people’s sentences for them.By doing this, you are dis-empowering the other person, because you’re taking control of the conversation.So bite your tongue!Number 11 – Watch Your Tone. While it’s sometimes necessary to be assertive in order to make your point, don’t be aggressive.There’s a fine line between the two.Try not to cross it.A combative tone is not in any way productive.Be confident and direct, while maintaining a calm, cooperative tone.Number 12 – Smile And Have A Positive Attitude. When you smile often and exude a positive attitude, people will respond positively to you.Even when you’re talking on the phone, smile, because your positive attitude will shine through, and the other person will know it.You see, the more you pay attention to how you express yourself to others, the better you’ll get at communicating effectively.So give it a try!Apply these tips in your day-to-day interactions, and you will improve your communication skills instantly.What are your greatest challenges when it comes to communication?And how does social behavior differ between your online and offline interactions?    We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.Cookie settingsACCEPTManage consent Close Privacy Overview. This website uses cookies to improve your experience while you navigate through the website. 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                            [body] => Blog | Connected Speech Pathology Experts in Speech Pathology Share Their Knowledge and Best Practices to Improve the Lives of Adults and Children and Help Them Meet Their Communication Goals. How to Improve Communication Skills: 11 Tips for 2022 In the workplace and in life, certain abilities are required for success. Strong communication skills have been identified as the top fundamental skill needed to manage personal relationships, careers, and society. Increasing social media networking and texting has made communication more informal. Humanity is fast losing the importance of effective communication skills.Developing strong communication skills is essential in building a successful career and good leadership skills. Effective communicators have open minds to new ideas.In the workplace, good communication skills are essential. Business performance and professional success start with good interview skills, networking, and being able to present your ideas to colleagues and superiors.How can we improve our personal and business communication skills? We will show you different ways to do that.What are Communication Skills?Communication skills are about the process of listening attentively, sharing thoughts, and conveying information effectively. Communicating effectively is a crucial skill in life, business, and the workplace. Communication skills can help you get a better job by helping you stand out from competitors during an interview.Personal relationships also require good communication skills to ensure effective and efficient interaction between individuals. Communication Skills Defined. The three main types of communication are verbal, non-verbal, and written.Verbal Communication. Verbal Communication involves using words and sentences to convey the desired information. Verbal communication encompasses speech and verbal interactions like speaking and listening to messages being conveyed by another individual verbally.Nonverbal Communication. Nonverbal communication means conveying a message from one individual to another via gestures, body language, or facial expressions. Gestures include facial expressions, hand signals, and finger sign language. Body language includes posture, staring, eye contact, head gestures. Facial expressions include smiling or frowning.Written Communication. Regarding written communication, we have three categories: non-mediated writing, mediated writing, and electronic writing. Non-mediated writing is messages that can be read or heard directly from the sender, such as letters, notes, books, etc. Mediated writing includes blogs and forums where feedback is not immediate because one must respond to a comment posted by another individual for the message to reach the intended recipient. Electronic communication includes instant messaging, emails, and texting.11 Tips to Improve your Communication Skills. Delivering a message is essential for effective communication as it determines how well a recipient will understand and react to the information being conveyed by the sender.If you want your message to be heard clearly and understood properly, then you must incorporate the following elements in your communication.Have the right attitude. A positive and open-minded attitude is essential to good communication. Instead of asking yourself what's in it for me, you should ask yourself how I can help this person? What information do they need to achieve their goal? How can we work together successfully? The ability to speak with an open mind will help you remain receptive to new ideas and facilitate the conversation.Get to the Point Efficiently. A big mistake people make is failing to get to the point. It makes conversation and interviews difficult for everyone involved. The ability to communicate effectively using the fewest words possible can help you in many ways, such as winning a job or expanding contacts.The two important elements for effective communicators are clarity and brevity. Speak with clarity and straightforwardness, without ambiguity or vagueness in what you want to state. It is essential to speak clearly using short sentences, directly from the point, and making sure that your audience understands every word of it. Avoid using jargon or slang as they may not be familiar to people you speak with.Be Aware of Your Tone and Pitch. Your tone of voice can either make or break a good impression. Tone and intonation can make an effective message come across as sarcastic, rude, or pleasant. This is why you should be mindful of your tone and use an appropriate one to communicate effectively.Raise and lower your vocal pitch the way you would in a conversation with a new individual. Anger, frustration, and impatience are communicated through your voice. Be aware of how your tone and pitch can also convey enthusiasm, attentiveness, or boredom.The tone of voice also helps you control feelings like an interruption, anxiety, and nervousness, all of which result from imprecise communication. Use good breath support to project your voice to sound more confident. Speaking in a monotone voice with an indifferent tone can also cause interruptions and misunderstandings.Avoid Vague Language. While using the right tone, pitch, and vocabulary can help develop effective communication, so is choosing your words carefully. The words we choose can either strengthen or weaken a message. Words that have double meanings should be avoided as they tend to be misinterpreted easily.Speak Clearly. Clear speech is the single most important element of effective communication. Make sure that your words come across clearly and aren't muffled due to a lack of enunciation or clarity. Work on improving the rhythm of your speech by following along with a recording of your voice.Practice reading out loud so that you become aware of the words you are using as well as the inflections in your voice. Self-awareness will help you achieve clear communication.Work on articulating each word, so you are enunciating and pronouncing words clearly. Taking the time to speak slowly can be helpful in this situation as it gives you more time to choose your words carefully.Be Aware of Body Language. Using nonverbal language like hand gestures can help you improve your communication skills. In fact, the majority of nonverbal communication is conveyed via body language and facial expressions.Proximity, eye contact, and posture are powerful forms of nonverbal communication that should not be left out when communicating with others. If you are communicating remotely, be aware that your body language is just as important as if you were standing right next to your listener.Make Eye Contact. Make sure that you maintain eye contact to keep your listener engaged and active in the conversation. Eye contact shows that you are paying attention and listening to what the other person is saying. It can also help you gauge if your listener is having difficulty understanding the point or comprehending a certain part of your message and if they are engaging in active listening.If you are using teleconferencing, avoid looking down at the keys or around the room when you are speaking. Avoid checking your phone while having a conversation.It is disrespectful to be on your phone when you are talking with someone else, as it may indicate that listening to the person who is speaking isn't important at the time.Improve Your Active Listening Skills. One of the most basic and yet important communication skills is active listening. Communicate with others effectively by being an active listener. By asking relevant questions, you can prevent a miscommunication from happening.When things are not clear, asking for clarification allows your dialogue partner to state their point or offer additional information on a particular topic. Paying attention to the person you are communicating with is another way of being an active listener.Listening attentively, especially when your partner is talking about something personal or intimate, shows that you care and respect what they say.Maintain Good Posture. Good posture is another important way of using non-verbal communication skills. Confidence can contribute to making an excellent first impression, especially when meeting people for the first time.Practice good posture and ask yourself if you are using the space around you effectively to send a congruent message with your attitude of confidence.Eliminate Filler Words and Hedging Words. Picking the right vocabulary can mean the difference between conveying a true message and creating confusion in the minds of your listeners. Using words that are clear, precise, and meaningful is a tool for effective communication. The point is to convey a clear message with words that are universally understood. Examples of filler words include: "like," "um," "you know," and so forth. These words can be distracting to the listener, who has to stop and figure out what you are trying to say. You want your message to carry some weight, so throw in a meaningful word or two, not filler words. Hedging words are words like "I think," "I believe," "maybe." These words should be eliminated as much as possible because they cause the listener to question your ability to state facts. Your message should be clear and precise, so avoid using any hedging words in your speech. Use action verbs instead of adverbs when possible.Be Confident. Communicative confidence means that you can convey your message without hesitation. Confidence can be conveyed both verbally and via nonverbal communication.Good communicators can speak spontaneously with assurance and authority, comfortable in their abilities to express themselves. Communication confidence relies on several factors that revolve around technique and quality of content. There are different ways that you can appear confident when speaking. They are:Be aware of your posture, and stand up straight.Slow down! Don't speak faster than you are thinking.Pause when speaking to allow time to collect yourself.Make sure that you focus on the audience as well as them looking back at you while speaking. This way, you can look for cues to determine if you are not easily understood. Repeat your key points as a way to organize your thoughts before speaking.Pay attention to the details and make sure that you articulate them well.Don't come across as overly confident. It's mostly about how comfortable you feel and let your true self shine through.Interesting Facts and Stats on Communication Skills. Research says 7% of communication is verbal, 55% is body language, and 38% the tone and inflection.More than 80% of Americans think that with effective employee communication, employers can have a trustworthy relationship with their employees (Slideshare, 2020).98% of top salespeople believe a relationship is an essential factor in generating new business. (Salesforece.com, 2021)57% of recruiters say there will be a growth in demand for interpersonal skills over the next five years (MBA.com, 2021)Companies lose an average of $62.4 million per year because of miscommunications among employees. (SHRM, 2020)Free Consultation. Do you have questions or want to learn more about our program? Set up a free phone consultation with our lead communication coach.Professional Communication Coaching. Communicating with integrity, clarity, and confidence is essential to becoming an effective communicator. At Connected Speech Pathology, our communication coaches can help you improve your public speaking skills and achieve your dream of becoming a better communicator.Our online coaches can give you honest feedback and discreet instruction to improve your interpersonal relationships, help you with your written communication, visual communication, and presentation skills. We can show you how to improve non-verbal communication skills and use effective verbal communication to perform job interviews or succeed in important presentations.We will provide you with access to exercises, materials, and more tips, including personalized feedback tailored to help you improve your communication skills and achieve the best possible outcomes.Learn more about the communication coaching offered by our highly experienced speech-language pathologists. If you have any questions, please don’t hesitate to email us or call us! Adult TherapyAllison GellerAugust 8, 2021Self HelpComment Facebook0 Twitter LinkedIn0 Tumblr Pinterest0 0 Likes
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                            [body] => Communication The transfer of information to produce greater understanding Home › Resources › Careers › Soft Skills › Communication What is Communication?Being able to communicate effectively is one of the most important life skillsInterpersonal SkillsInterpersonal skills are the skills required to effectively communicate, interact, and work with individuals and groups. to learn. Communication is defined as transferring information to produce greater understanding. It can be done vocally (through verbal exchanges), through written media (books, websites, and magazines), visually (using graphsDashboard Creation in ExcelThis guide to dashboard creation in Excel will teach you how to build a beautiful dashboard in Excel using data visualization techniques from the pros. In, charts, and maps) or non-verbally (body language, gestures, pitch of voice, and tone). All of these means of communication are essential Soft Skills that are vital for a successful Career.  The Importance of Communication Skills. Having strong communication skills aids in all aspects of life – from professional life to personal life and everything that falls in between. From a business standpoint, all transactions result from communication. Good communication skills are essential to allow others and yourself to understand information more accurately and quickly.In contrast, poor communication skills lead to frequent misunderstanding and frustration. In a 2016 LinkedIn survey conducted in the United States, communication topped the list of the most sought-after soft skills among employers.  How to Improve Your Communication Skills. Here are some pointers to look out for when looking to improve your ability to effectively communicate with others: 1. Listening. To become a good communicator, it is important to be a good listener. It is important to practice active listeningListening SkillsHaving effective listening skills means being able to display interest in the topic discussed and understand the information provided. In today’s society, the ability to communicate effectively is becoming increasingly important. – pay close attention to what others are saying and clarify ambiguities by rephrasing their questions for greater understanding. 2. Conciseness. Convey your message in as few words as possible. Do not use filler words and get straight to the point. Rambling will cause the listener to tune out or be unsure of what you are talking about. Avoid speaking excessively and do not use words that may confuse the audience. 3. Body language. It is important to practice good body language, use eye contact, utilize hand gestures, and watch the tone of the voice when communicating with others. A relaxed body stance with a friendly tone will aid in making you look approachable by others.Eye contact is important in communication – look the person in the eye to indicate that you are focused on the conversation. But make sure to not stare at the person as it can make him or her uncomfortable. 4. Confidence. Be confident in what you say and in your communication interactions with others. Being confident can be as easy as maintaining eye contact, maintaining a relaxed body stance, and talking with concision. Try not to make statements sound like questions and avoid trying to sound aggressive or demeaning. 5. Open-mindedness. In situations where you disagree with what someone else has to say, whether it be with an employer, a co-worker, or a friend, it is important to sympathize with their point of view rather than simply try to get your message across. Respect the opinion of others and never resort to demeaning those who do not agree with you. 6. Respect. Respecting what others have to say and acknowledging them is an important aspect of communication. Being respectful can be as simple as paying attention to what they have to say, using the person’s name, and not being distracted. By respecting others, the other person will feel appreciated, which will lead to a more honest and productive conversation. 7. Using the correct medium. There are several different forms of communication to use – it is important to choose the right one. For example, communicating in person about serious matters (layoffs, salary changes, etc.) is more appropriate than sending an email regarding the matter. Good Communication Skills for a Great Career. Succeeding in your career requires good communication skills. You need to know what you want and how you are going to attain it. Being an excellent communicator can help propel your career.Good communication skills can aid in helping you land an interview and pass the selection process. Being able to articulate well provides a significant advantage! To do your job effectively, you have to discuss problems, request information, interact with others, and have good human relations skills – these are all part of having good communication skills. They help in being understood well and in helping understand the needs of those around you. Bad Communication in the Workplace. Communication drives workplace success. Although the detriments of poorly communicating with others may not be apparent in the short term, it has a crippling effect on the workplace in the long-term. Here are some signs of bad communication:Lack of specific communicationUsing the incorrect mediums to convey important messagesPassive-aggressive communicationLack of follow-through and considerationBlaming and intimidating othersFailing to listenAn example of poor communication would be the RadioShack layoff notices in 2006. The electronics chain laid off 400 employees by notifying employees by email. The company faced significant backlash following the move, with many surprised that it used email instead of face-to-face meetings.Bad communication by Radioshack resulted from using the incorrect medium of communicating with its employees. The company’s employees felt dehumanized and subsequently resented the company. Related Readings. Thanks for reading CFI’s guide to communication. CFI is the official provider of the global Financial Modeling & Valuation Analyst (FMVA)™Become a Certified Financial Modeling & Valuation Analyst (FMVA)®CFI's Financial Modeling and Valuation Analyst (FMVA)® certification will help you gain the confidence you need in your finance career. Enroll today! certification program, designed to help anyone become a world-class financial analyst. To keep advancing your career, the additional resources below will be useful:Interpersonal IntelligenceInterpersonal IntelligenceInterpersonal intelligence refers to the ability of a person to relate well with people and manage relationships. It enables people to understand the needs and motivations of those around them, which helps strengthen their overall influence. People with interpersonal intelligenceNegotiation TacticsNegotiation TacticsNegotiation is a dialogue between two or more people with the aim of reaching a consensus over an issue or issues where conflict exists. Good negotiation tactics are important for negotiating parties to know in order for their side to win or to create a win-win situation for both parties.Networking and Building RelationshipsNetworking and Building Relationships (Part 2)This article is part of a series of useful tips to help you find success in your career and the totality of your life experience. While technical skills get us hired for our preferred post, soft skills help us communicate and collaborate effectively in the workplace. Soft skills such as knowing how to get along with other peoplePublic SpeakingPublic SpeakingPublic speaking, also called oratory or oration, is the process of communicating information to a live audience. The type of information communicated is deliberately structured to inform, persuade, and entertain. Great public speaking consists of three components: Style: Masterfully constructed by using words to create Financial Analyst Certification. Become a certified Financial Modeling and Valuation Analyst (FMVA)®Become a Certified Financial Modeling & Valuation Analyst (FMVA)®CFI's Financial Modeling and Valuation Analyst (FMVA)® certification will help you gain the confidence you need in your finance career. Enroll today! by completing CFI’s online financial modeling classes and training program! Corporate Finance Institute Back to Website 0 search results for ‘’ People also search for: excel Free free courses Balance sheet accounting IRR wacc Explore Our Certifications Financial Modeling & Valuation Analyst (FMVA)®Learn more Commercial Banking & Credit Analyst (CBCA)™Learn more Capital Markets & Securities Analyst (CMSA)®Learn more Certified Business Intelligence & Data Analyst (BIDA)™Learn more Resources Excel Shortcuts PC Mac List of Excel Shortcuts Excel shortcuts - It may seem slower at first if you're used to the mouse, but it's worth the investment to take the time and... Free Financial Modeling Guide A Complete Guide to Financial Modeling This resource is designed to be the best free guide to financial modeling!  We will break down the most important... SQL Data Types What are SQL Data Types? The Structured Query Language (SQL) comprises several different data types that allow it to store different types of information... Structured Query Language (SQL) What is Structured Query Language (SQL)? Structured Query Language (SQL) is a specialized programming language designed for interacting with a database.... See All Resources See All Popular Courses Free! FMVA® - Prep Courses 3.5h Excel Crash Course - Spreadsheet Formulas for Finance FMVA® - Required 5.5h Building a 3 Statement Financial Model FMVA® - Required 7.5h Business Valuation Modeling Part I FMVA® - Required 2.5h Scenario & Sensitivity Analysis in Excel FMVA® - Required 6h Dashboards & Data Visualization FMVA® - Electives 11h Leveraged Buyout LBO Modeling See All Courses See All Recent Searches Suggestions Free Courses Excel Courses Financial Modeling & Valuation Analyst (FMVA)® Test Your Skills Create an account to take the assessment.
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                            [body] => Important Communication Skills For Workplace Success (And How To Improve Them) By Matthew Zane - May. 16, 2021 Skills Based Articles Soft Skills Most Common SkillsWhat Are Soft Skills?What Are Leadership Skills?What Are What Are Hybrid Skills?What Are Teamwork Skills?What Are Communication Skills?What Are Organizational Skills?What Are Personal Skills?What Are Interpersonal Skills?What Are Decision Making Skills?What Are Negotiation Skills?What Are Creative Thinking Skills?How To MultitaskWhat Are Adaptability Skills?What Are Internal Analysis?What Are Multitasking Skills?What Is Professional Networking?What Is Nonverbal Communication?What Are Critical Thinking Skills?Presentation SkillsWhat Is Accountability?What Is Emotional Intelligence?Verbal Communication Skills Hard Skills What Are Hard Skills?What Are Technical Skills?What Are What Are Life Skills?What Are Social Media Skills Resume?What Are Administrative Skills?What Are Analytical Skills?What Are Research Skills?What Are Transferable Skills?What Are Microsoft Office Skills?What Are Clerical Skills?What Are Computer Skills?What Are Core Competencies?What Are Collaboration Skills?What Are Conflict Resolution Skills?What Are Mathematical Skills?How To Delegate Desired Traits What Are Skills Employers Look For?What Are Inductive Reasoning?What Are Problem Solving Skills?What Are Active Listening Skills?What Are Management Skills?What Are Attention To Detail?What Are Detail Oriented Skills?What Are Domain Knowledge?What Is Professionalism?What Are Rhetorical Skills?What Is Integrity?What Are Persuasion Skills?How To Start A ConversationHow To Write A Conclusion For A Research PaperTeam PlayerVisual LearnerAptitudeHigh Income Skills Specific Skills What Is Figurative Language?What Are Rhetorical Strategies?What Is a Subject Matter Expert and What Do They Do?What Is A Differentiation StrategyWhat Is Job Order CostingWhat Is Situational AnalysisPlan Of ActionReport FormatLaw Of Diminishing Marginal ReturnsAdministrative DutiesGiving A PresentationOrganizational Behavior ManagementDeductive ReasoningReflective Listening Find a Job You Really Want In In This Article    Skip to section What Are Communication Skills?Types of Communication SkillsExamples of Communication SkillsCommunication Skills TipsHow to Showcase Your Communication SkillsExample of Communication Skills on a ResumeExample of Communication Skills in a Cover LetterExamples of Communication Skills in a Job InterviewHow to Improve Your Communication SkillsSign Up For More Advice and JobsShow More So you’ve reached the skills section of your resume and you’re not sure what to include. Well, when it comes to soft skills, there are none employers want more than effective communication. Conveying accurate information through verbal, nonverbal, and written communication is a skill sought after in just about every industry. Whether you’re meeting with clients or distributors face-to-face or you’re part of a virtual team spread out across the globe, good communication is critical to a company’s success. Showing that you know how to communicate with all the elements of your network will help you stand out from other applicants, and make you a better employee once you’ve landed your dream job. What Are Communication Skills? Communication skills refer to your abilities to give and receive information effectively. Being a good communicator involves a number of different skills (covered below), but there’s a unifying theme between them all: they make working with others much easier and more streamlined. No matter where you work or what you do, being able to communicate effectively is a crucial skill. Miscommunication is snuffed out early, all team members have aligned goals, and, if an issue does pop up, it’s quickly resolved — that’s the power of solid communication skills. Note that communication skills are made up of soft skills. In contrast to hard skills, which must be learned through training, soft skills are acquired throughout your life and relate to your interpersonal abilities and intangible qualities that make working alongside you better. Types of Communication Skills. Communication skills fall into one of three categories: verbal, nonverbal, and written. Verbal communication involves the spoken word. Things like tone, diction, and pacing are all important when you’re a speaker. It’s also about reading your audience and adjusting these things in real-time to make yourself better understood. Being an effective verbal communicator is also about being a good listener. It doesn’t matter if you give the most eloquent speech in the world if you haven’t responded to the right elements of your partner’s end of the conversation. Skills in verbal communication are especially vital for anyone who regularly performs tasks over the phone because you don’t get the same nonverbal cues that folks who meet face-to-face have. Still, almost every job involves talking to people at some point, whether it’s supervisors, employees, colleagues, distributors, or clients. Nonverbal communication involves body language. Things like posture, eye contact, gestures, handshakes, and facial expressions are all part of nonverbal communication. Listeners take all this into account when they’re in the process of parsing out the information you’re delivering. A confident stance, direct eye contact, and a relaxed face will exhibit confidence and make listeners more prone to accept the spoken information. Nonverbal communication skills are difficult to show off on a resume or cover letter, so you’ll have to wait for the interview stage to show off your acuity. Written communication involves the written word. Being able to write clearly and concisely is valuable in just about every position. Much of the communication within and between businesses is done through email, so knowing how to write in a way that strikes a good tone while being professional and delivering information in an easy-to-understand way is a true skill. While you may think written communication falls under the nonverbal category, most HR managers differentiate between the two, seeing as written communication plays such a large role in day-to-day operations at most companies. Excellent talent in written communication is easy to show off on a resume and cover letter. If you can persuade hiring managers that you’re a top candidate based on nothing but these documents, you’ve proved you have a knack for written communication. Examples of Communication Skills. Active listening. Practicing active listening is the first step in being a great communicator. It’s all too common for people to listen with the intent to reply rather than to understand. A great communicator hears the concerns, questions, and directives of their co-workers and superiors, and can make decisions based on an accurate understanding of the situation. It’s pretty simple: if you don’t understand what others are saying, you’re not going to be able to give them what they want. An active listener asks questions when clarification is needed and adjusts their way of speaking based on whom they’re speaking to and the situation at hand. Presenting. Having friendly conversations with your colleagues is one thing, delivering presentations that wow audiences is quite another. Good presentation skills involve elements of nonverbal communication (good posture, eye contact with audience members, etc.) to demonstrate confidence. The ability to hold people’s attention by making a presentation interesting or humorous while also being informative is very valuable. Showing that you have mastery over presentation software looks good on a resume, but your real chance to show off your presentation skills comes in the interview. Training. Being a leader in training sessions requires many different communication skills. You must be comfortable with public speaking, know how to keep your audience engaged, and be able to convey information accurately and clearly. If you’ve led training sessions in the past, then that’s a great thing to include on a resume or cover letter to highlight your communication skills. Team building. Being able to share ideas and work collaboratively with a team are essential traits for anyone who has to work closely with their co-workers. While managing a team shows leadership skills, being an effective team member who thinks first of what’s best for the company is an equally important skill. Negotiation. While negotiation skills are obviously important in things like law and sales, good negotiating tactics are also important in any situation that requires compromise. If you can accurately read a situation and address the needs of everyone, you’re more likely to come up with an equitable and well-received policy. Both clearly stating demands and listening for points on which you have to compromise are parts of effective negotiation. Leadership. Being a good leader means communicating in a way that projects confidence and motivates others. Good leaders take into account the skillsets, needs, and work styles of their team members. No matter what job you’re applying for, businesses are always looking for potential leaders in their ranks, so definitely include any leadership roles you’ve had on your resume. Nonverbal communication. Nonverbal communication is about both being heard and making others feel heard. If you’re not making eye contact with your conversational partner or, worse, you’re rolling your eyes, then they’re going to feel disrespected. What you do with your posture and your hand gestures will change how people interpret your spoken communication. Think of verbal communication as the lyrics to a song and nonverbal communication as the rhythm: it doesn’t matter if the words are good because if the rhythm is out of whack, people still won’t like what they’re hearing. Phone calls. We know it’s 2021, but being able to hold an effective phone conversation is still a vital skill in business. While some roles, like sales and customer service representatives, will require greater acuity on the phone than others, it’s still nice to have an employee who doesn’t get tongue-tied every time they have to take a phone call. Internet communication. The pandemic has really shined a light on who has top-notch internet communication skills and who doesn’t. Being a good internet communicator isn’t just about being fluent in web-based communication platforms (although that certainly is an important part of it). It’s also about being agile in responses, clear and concise in written queries or answers, and knowing when not to speak on group calls. Writing. We’ve already touched on written communication, but it’s important enough to include it again. If you’re part of a team, it doesn’t really matter if you have the best ideas and grasp on the project’s goals if you can’t convey that information to your teammates. Poor writing creates gaps in understanding and limits the efficiency of any project by creating confusion and misaligned goals. As you improve your writing skills, you’ll have an easier time organizing your thoughts and speaking more accurately. Here’s a quote from George Orwell that sums it up: “If people cannot write well, they cannot think well, and if they cannot think well, others will do their thinking for them.” Choosing the appropriate medium. The importance of this skill cannot be underestimated. We all know you shouldn’t break up with a partner by text, and you should practice the same empathy in your professional communications. Determining what information is best shared through email, phone call, text, or face-to-face meeting is an important part of being a good communicator. It’s also important to consider the recipient’s preferences. Clarity and concision. There are two big traps among people trying to sound smart: using big words and using too many words. You shouldn’t let trying to sound smart get in the way of being understood. If you ramble on with a bunch of unnecessary information, the important meaning you’re trying to convey will get lost in a sea of BS. Or, worse, people will start tuning you out entirely. Often, the shortest, simplest message conveys the greatest amount of undiluted information. Giving/Accepting feedback. Feedback is a two-way street, and both parties have a job to fulfill. A person giving feedback should aim to keep it constructive and diplomatic — no rants or passive-aggressive jabs. It’s important to be honest and call people out, but it’s equally important to maintain your relationships. When you’re on the receiving end of feedback, it’s important to practice that active listening we touched on earlier. It can be tough hearing negative feedback about yourself, but taking the time to reflect on what others say about you is a crucial part of improving, not just as an employee, but as a human being. Empathy. This might be a tough one to fit into your resume, but practicing empathy will make you an all-around more likable individual. Listening is the first step, but being truly empathetic involves seeing things from someone else’s perspective. If you start from a place of empathy, all of your other communicative abilities will instantly improve. You’ll be able to predict how others will feel about some information you need to communicate, and therefore adjust the form of that communication to make others feel positive about it. Open-mindedness. Being open-minded is about showing respect to everyone with whom you communicate and being patient when their way of thinking doesn’t align with yours. Never dismiss someone’s opinions on the spot and you’ll have healthier relationships with everyone at work. Empathy and open-mindedness together make up emotional intelligence, which is every bit as important as regular intelligence in your professional life. Communication Skills Tips. Putting in the effort to strengthen your communication skills will enhance your resume and benefit your career (not to mention your personal life). Like any soft skill, there’s always room to improve your communicative abilities. Start by taking stock of what you’re naturally good at. Ask friends, family, or colleagues – you might be surprised to hear where they believe your strengths lie. Then consider some difficult moments at work and think of how poor communication (yours or your colleagues) led to disastrous results. Contemplate which communicative skills could have resolved that situation in a better way. Here are some actionable tips to start improving your communication skills right away: Consider your audience. It doesn’t matter if you’re the most brilliant orator in the world; if you don’t pay attention to your audience’s interests and abilities, your words are going to fall flat. Study nonverbal cues. If you’re trying to have a conversation with someone who keeps looking at their phone/watch/anywhere but you, take the hint and try changing up your tactics. Ask questions. Most people’s favorite topic is themselves. Get them talking about their favorite subject and they’re apt to like you more. Don’t just ask though. Actually listen to their answers and respond in a way that shows interest. How to Showcase Your Communication Skills. Knowing you should put down some communication skills is fine and dandy, but how do you demonstrate to employers that you really are a great communicator? Well, the job-hunt itself is a test of your communicative abilities, so keeping your resume and cover letter clear and concise is your first goal. Some soft skills, like being an expert reader of body language, are tough to convey on a job application. But others, like written communication, being a force for constructive criticism, and the ability to persuade others, are not only easy to show off on your resume or cover letter, but can be backed up with quantifiable examples. For example, something like “developed training materials for new hires, reducing onboarding time by 20%.” Take stock of your achievements and reflect on how your communicative abilities played a part, then accentuate those characteristics throughout the job application process. Example of Communication Skills on a Resume. Communication skills are, by and large, soft skills. Soft skills are hard to simply list in your resume’s skills section because there’s no way to prove that you truly possess them. That’s why we recommend infusing your resume’s work experience section with achievements relating to communication. Our most important tip is to start by carefully reading the job description. Look for what communication skills are especially important for the role by finding what words and phrases are repeated or otherwise emphasized. Then, consider your past professional accomplishments that relate to these desired skills. For example, if the job you’re applying for involves writing newsletters, it’s valuable to bring up your proficiency with drafting professional marketing materials. Most importantly, use numbers whenever you can. Hiring managers and recruiters love to see the context of your achievements and the direct impact that your efforts had. Let’s take a look at this in action: Increased client retention rate by 9% by delivering weekly client presentations using PowerPoint, Google Slides, and Zoom Responded to 200+ email queries and 20+ phone queries daily, achieving a customer satisfaction rating of 99.8% Wrote, maintained, and updated onboarding materials for new customer service reps, reducing onboarding time by 18% Example of Communication Skills in a Cover Letter. While your resume answers the recruiter’s basic questions about you (who, what, where, when), a cover letter answers the “how” and “why” of your professional life. As such, it’s a bit easier to work your soft skills, like communication, into your cover letter. Remember to touch on key points from the job description to show that you’re paying attention. Then, just as you did with your resume, showcase things you’ve achieved due to your stellar communication skills. Dear Ms. Trent, When I saw a Customer Service Manager position open up at XYZ Inc., I knew I had to apply. With over 6 years of experience helping satisfy clients through empathetic communication, I believe I’d make an excellent addition to your team. During my time working as a Customer Service Representative at ABC Corp., I learned that actively listening to customer’s needs is the most important part of the process. When I noticed that several customer complaints and issues were taking up 90% of the representative’s time, I drafted a helpful FAQ for the website’s customer queries page. Customer calls dropped by over 32%, and satisfaction with the resources on our website increased by 22%. Some of my other proudest achievements during my time at ABC Corp. include: Developed and updated training materials for new Customer Service Representatives, and offered weekly training sessions to mentor 6-12 reps, reducing onboarding and training time by 12% Produced and delivered presentations to Marketing and Product teams to streamline and align our goals, reducing turnaround time on projects by 8% Won “Customer Success Employee of the Month” in February 2019 for expertly resolving a client dispute that maintained an account worth over $50k annually Managing customers and the teams that satisfy them is a passion of mine that I excel at. I also donate my time to consulting a local non-profit organization on customer relationship management, so I was pleased to see that XYZ is also dedicated to mutual aid projects. Thank you for taking the time to review my application. I look forward to meeting to further discuss how my knack for communication and resolution can be an asset for the XYZ Inc. team. Sincerely, Jodi Beller Examples of Communication Skills in a Job Interview. When it comes to showing off your communication skills, the job interview is your chance to really shine. The interview itself is a test of your ability to calmly, accurately, and pleasantly communicate information. That being said, some questions are specifically designed to gauge your communication skills. Many of these questions will be behavioral interview questions, which just means that the interviewer will be asking about your past performance in a given situation. Hiring managers love these questions because they can predict your future behavior based on what you’ve done in the past. To answer behavioral interview questions, use the STAR method. STAR stands for Situation, Task, Action, Result, and it’s a handy way to organize short and compelling stories that address the heart of the interviewer’s questions. Let’s look at the STAR method in action, as an interviewee answers questions about their communication abilities: Have you ever had to sell your coworkers on an idea? How did you go about it? When I noticed that we were spending upwards of half our budget on Facebook ads but receiving less than a quarter of our traffic from it, I brought the idea to my team. Their feeling was that it was a new venture for us and that it would pay off eventually, but I dug deeper. I found that, worse than the low traffic, conversions from Facebook were next to nil. I then looked into our Instagram traffic and found that we were converting at our highest rates there. I brought my team the idea of cutting Facebook ads spending entirely and doubling down on Instagram. I created a presentation using Google Slides and delivered it over a Zoom meeting. When I brought hard data and a vision for how to leverage Instagram further, my team acquiesced. We saw our spending on advertising drop by nearly 30%, while traffic went up 12% and conversions by 22%. How do you explain a complex topic to a person who has no experience with it? I’m a big believer in the power of metaphors. At my last job, I was helping out a client with a digital marketing campaign, and he had no idea where to start or any of the terminology. I explained that landing pages where you make the sale are like the bottom of a funnel. Content marketing helps get people into the top of the funnel, while signing them up for an email newsletter moves them further down and closer to a conversion. By creating a visual diagram of all the various stages of marketing and sales, he was able to start coming up with his own ideas for how to make it work for his business. It was really exciting seeing that the ideas had clicked to an extent where he was able to extrapolate and strategize. With a few minor tweaks and a definitive online marketing plan in place, his business started growing at a rapid clip — traffic itself was up over 30% in the first 3 months after implementing changes. How to Improve Your Communication Skills. Soft skills like communication can be improved just as much as hard skills. It just takes intention and practice. Here are some ways to start improving your communication skills today: Watch and learn. You probably admire people in your life for the ability to communicate well. Some are great at breaking bad news, while others have a knack for teaching and explaining. Whatever aspect of your communication you’re hoping to improve, start paying attention to those around you who seem to have mastered the trick. Observe closely and note what it is about their style that makes them such effective communicators. Get feedback. The direct route to self-improvement involves inviting a bit of constructive criticism. Ask your supervisor, coworkers, or friends where you could improve your communication skills. Just be sure to go in with an open mind and not get defensive if you hear something you don’t like. Be deliberate. If you’re improving your communication skills for your job, make a plan and stick to it. For example, you might decide to start answering your emails at a more regular frequency, keep your Slack messages shorter and more to-the-point, or contribute more meaningful input during team meetings. Whatever your goal is, write it down and keep it somewhere visible as a reminder. Being mindful of how you interact will help you recognize patterns in your behavior that offer avenues to further improve your communication skills. Pratice. Practicing your communication just takes you and at least one other person. That means you can pretty much also be working at it. Attend events where you’re forced to chat with strangers, start keeping a journal or writing a blog, or step up to present when the opportunity arises at work. With the right mindset and goals, you’ll start improving your communication skills in no time. How useful was this post? Click on a star to rate it! Submit Rating Average rating / 5. Vote count: No votes so far! Be the first to rate this post. Skills Based Articles Soft Skills Most Common SkillsWhat Are Soft Skills?What Are Leadership Skills?What Are What Are Hybrid Skills?What Are Teamwork Skills?What Are Communication Skills?What Are Organizational Skills?What Are Personal Skills?What Are Interpersonal Skills?What Are Decision Making Skills?What Are Negotiation Skills?What Are Creative Thinking Skills?How To MultitaskWhat Are Adaptability Skills?What Are Internal Analysis?What Are Multitasking Skills?What Is Professional Networking?What Is Nonverbal Communication?What Are Critical Thinking Skills?Presentation SkillsWhat Is Accountability?What Is Emotional Intelligence?Verbal Communication Skills Hard Skills What Are Hard Skills?What Are Technical Skills?What Are What Are Life Skills?What Are Social Media Skills Resume?What Are Administrative Skills?What Are Analytical Skills?What Are Research Skills?What Are Transferable Skills?What Are Microsoft Office Skills?What Are Clerical Skills?What Are Computer Skills?What Are Core Competencies?What Are Collaboration Skills?What Are Conflict Resolution Skills?What Are Mathematical Skills?How To Delegate Desired Traits What Are Skills Employers Look For?What Are Inductive Reasoning?What Are Problem Solving Skills?What Are Active Listening Skills?What Are Management Skills?What Are Attention To Detail?What Are Detail Oriented Skills?What Are Domain Knowledge?What Is Professionalism?What Are Rhetorical Skills?What Is Integrity?What Are Persuasion Skills?How To Start A ConversationHow To Write A Conclusion For A Research PaperTeam PlayerVisual LearnerAptitudeHigh Income Skills Specific Skills What Is Figurative Language?What Are Rhetorical Strategies?What Is a Subject Matter Expert and What Do They Do?What Is A Differentiation StrategyWhat Is Job Order CostingWhat Is Situational AnalysisPlan Of ActionReport FormatLaw Of Diminishing Marginal ReturnsAdministrative DutiesGiving A PresentationOrganizational Behavior ManagementDeductive ReasoningReflective Listening Never miss an opportunity that’s right for you. Get Started Author Matthew Zane Matthew Zane is the lead editor of Zippia's How To Get A Job Guides. He is a teacher, writer, and world-traveler that wants to help people at every stage of the career life cycle. He completed his masters in American Literature from Trinity College Dublin and BA in English from the University of Connecticut. Browse Most In Demand Jobs. Registered Nurse Jobs Resume Location Truck Driver Jobs Resume Location Call Center Representative Jobs Resume Location Customer Service Representative Jobs Resume Delivery Driver Jobs Resume Location Warehouse Worker Jobs Resume Location Account Executive Jobs Resume Location Sales Associate Jobs Resume Location Licensed Practical Nurse Jobs Resume Location Company Driver Jobs Resume Explore All Jobs Related posts Management: What Is It And Examples The Most Important Clerical Skills (With Examples) How Long Should A Resume Be? 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                            [body] => Nine Tips for Improving Your Interpersonal Skills Interpersonal skills form an integral part of your professional toolbox. From collaborating on a project with a colleague to liaising with an important external stakeholder, you need the confidence, empathy and communication skills to make the most of every interaction. Strong interpersonal skills will help you gain allies and simultaneously demonstrate to your supervisor that you’re capable of bringing out the best in others. And that’s a key aspect of career advancement.Follow these nine tips to improve your interpersonal skills in the workplace:1. Cultivate a positive outlook. Teach yourself to be positive by reminding yourself every day of the good things about your life and your job. If you’re upset about a personal matter, set those feelings aside until after work. If you’re stressed about a work issue, look for the positive in the situation and try to build on that.2. Control your emotions. Work isn’t the place to be overly emotional. Whether you’re extremely irritated, severely depressed or ecstatically happy, take a deep breath and tone your emotions down. Always express yourself in a calm, patient manner.3. Acknowledge others’ expertise. One of the best ways to build trust at work is to let your co-workers know you appreciate their expertise. Ask for their help on projects and give credit where credit is due.4. Show a real interest in your colleagues. You work side-by-side with your colleagues for eight hours every day; it’s only logical that you’ll learn something about their lives. Make a point of getting to know what’s important to your co-workers. It will help solidify your relationships with them.5. Find one good trait in every co-worker. Not all of us like every single person we work with but you can’t let personal preference get in the way of peak performance. If a colleague’s personality clashes completely with your own, the best way to handle the situation is by finding at least one good trait in that person—preferably something professional. 6. Practice active listening. In the allBusiness article “Ten Ways to Improve Your Interpersonal Skills,” the editors advise practicing active listening. You can do this by maintaining eye contact with the speaker, nodding your head, and repeating what he or she says in your own words. The speaker will feel respected and you’re likely to be able to recall the conversation more easily afterwards.7. Be assertive. According to the HelpGuide.org article “Effective Communication: Improving Communication Skills in Your Work and Personal Relationships,” it’s important to be assertive. Be confident in your ability and opinions, and don’t be afraid to express your needs, as well as your limits.8. Practice empathy. Gain a well-rounded view of things by putting yourself in other people’s shoes. This will help you develop empathy for others, which in turn goes a long way in finding solutions that work for all involved.9. Maintain your relationships. Connect with college friends and former colleagues on social media or through email; try to set up face-to-face meetings now and then. This shows your connections that you still value the relationship—and that can go a long way in helping you advance your career.
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                            [title] => 6 Tips for Improving Your Business Communication Skills – BroadVision
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                            [body] => 6 Tips for Improving Your Business Communication Skills You know that good communication skills are essential to rise to the top in business. Communications skills can endear you among your peers, raise your value among your superiors, and cause you to be admired among those subordinate to you. So, how can you develop them to meet your true potential? Here are some helpful tips for improving your business communication skills. 1. Practice Your Listening Skills (and Your Paying Attention Skills Too) Listening requires a bit more than not talking while someone talks. When others are speaking, are you really listening? We often confuse ‘listening’ with ‘being quiet’ but just because you aren’t talking while others are talking doesn’t mean you’re really listening. Learn to turn off your own internal dialogue and truly tune into what others are saying. It often helps to repeat what you’ve heard so that you know you’re paying attention and they know it too. 2. Collaborate, Don’t Dictate Lectures, monologues, and ramblings don’t belong in business communications. If you find you’re speaking more than a few moments (except when giving a presentation or leading a demonstration), stop. Simplify what you’re trying to say as much as possible. Allow others to offer their input on the issue. Communication is about give and take, not dictating how things are going to be or how you think they should be. 3. Pay Attention to How You Spend Your Leisure Time You probably didn’t expect this to be on the list. What do the TV shows you watch, the things you read, and your hobbies have to do with business communications? Well, the answer is twofold. First, they have the potential to expose you to new perspectives and important current events that help you grow your business intelligence. Odds are people who watch an hour of reality television daily aren’t going to be as capable of carrying a business-oriented conversation as well as those who spend their free time reading business journals and networking with successful mentors. Second, you will glean tremendously useful ideas and insights from more intellectual pursuits than from watching or reading less helpful material during your off time. 4. Invest in the Right Communication and Collaboration Tools If you’re depending on email and social media for your communications, you’re probably receiving a lot of useless and redundant information and perhaps missing out on the most important conversations. A collaborative tool like Vmoso is the ideal way to streamline communications, collaborate on important projects, and build meaningful business relationships. 5. Don’t Wait Too Long to Bring Up Sensitive Issues Allowing a situation to build and fester is a recipe for a breakdown in communications. It’s much easier, effective, and more professional to address an issue as soon as it pops up, while it’s still in its infancy, than to wait until it grows into a big, ugly, angry monster. Most of the time, a quick, direct discussion can resolve any interpersonal or professional issues without negatively affecting the relationship. 6. Learn to Have and Use a Good People Memory Dedicating time and energy toward remembering important bits and pieces of your coworkers’ lives can pay off big time. Is Sheila a morning person, or is it better to approach her with a problem later in the afternoon? Does Samuel prefer a bagel when you swing by to pick up breakfast, or is he more of a sausage biscuit kind of guy? Is it Tuesdays or Thursdays that Becky has to leave as soon as possible to get her child to his orthodontist appointment? Do these little details seem meaningless to you? People are important. When you can remember details about their personal lives, it shows that you care for them beyond their work. This fosters a deeper, more meaningful relationship that will spill easily into a better, more rewarding business relationship. As you can see, becoming a better communicator sounds a lot like becoming a better person. Any personal improvements you make in your own life flow readily and steadily into your work life. Now, take your skills to the next level with an audit of your communications tools in 10 Ways Your Current Communication Tools Are Wasting Your Time. Share this. Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window) English
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                            [description] => Do you remember the childhood game ‘Chinese whispers’, also known as ‘telephone’? In this game, one person’s message would be passed along a line of people, and by the end, the message would end up being completely different. This childhood game is an adulthood reality. Miscommunication happens daily at work or at home
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                            [body] => Top 10 Ways to Improve your Communication Skills August 30, 2019 | Blog   Do you remember the childhood game ‘Chinese whispers’, also known as ‘telephone’? In this game, one person’s message would be passed along a line of people, and by the end, the message would end up being completely different. This childhood game is an adulthood reality. Miscommunication happens daily at work or at home. Communication is the key, and being a strong communicator gets you far in life. Though not everyone is a born communicator, there are proven ways to improve your communication skills. Here are 10 ways:- Listen Well To be a good communicator, you first have to listen well. Communication is hampered when one of the parties involved is not listening properly. By paying attention, you get every important detail of the communication, and you also improve on how to communicate back well. Be to the Point Majority of the miscommunication happens when there is too much needless information. Keep your communication concise without compromising on the importance of it. This applies to both written and verbal communication. For written communication, proofread, and for verbal communication, practice saying only what is important to the conversation. Know Your Listener You have to know who you are communicating with, and have to gauge what type of communication they are going to understand. For example, if you are communicating with a colleague or a senior, obviously informal language should not be used. Also, if you use acronyms, you cannot assume that the other person will immediately understand. So, know your listener. Assertive & Active Voice The language you use in your communication should be assertive and active. This form of language instantly grabs the attention of the listener or reader. They will latch on to your every word and the right message will be passed on. Body Language Body language is a great way to communicate without words but still have a profound impact. When you are in a video conference call or face-to-face meeting, keep a positive body language like an open stance and eye contact. This is subconsciously read by the other person, and their body language also becomes positive. Always Proofread People assume they have not made a mistake and hit send on their written communication. Do not do this. Proofread what you have written once or twice before sending. One tip is that do not proofread immediately after writing. It’s harder to spot errors. Take a small break, give rest to your eyes, and then proofread. Take Notes When you are being communicated to, take down important points in the communication. This is a very simple but effective method to ensure there is no miscommunication. Watch Your Tones Most miscommunication happens because either of the parties involved was not speaking in the right tone. Don’t be too loud, don’t be too soft, and don’t be rude or condescending. Always communicate politely and respectfully with everyone. Right Frame of Mind When you are about to communicate, be sure that you are in the right frame of mind. Tiredness, frustration, sadness, and anger, among other range of emotions, can hamper what you want to communicate. Just make sure you are positive or at least neutral. Speak Directly Directly communicate with the person you mean to. In many organizations, communication channels are created with many needless people passing on the messages. As we know thanks to the Chinese whispers game, this does not work when there are too many people. Just communicate directly with the person you mean to. Communication is something that has a substantial impact on our personal and professional life. It has to be taken seriously. And always remember some of the most successful and happy people in life are great communicators. Events Archive December 2021 November 2021 October 2021 July 2021 June 2021 May 2021 April 2021 March 2021 February 2021 January 2021 December 2020 November 2020 October 2020 September 2020 August 2020 July 2020 June 2020 April 2020 March 2020 February 2020 January 2020 December 2019 November 2019 October 2019 September 2019 August 2019 July 2019 June 2019 May 2019 April 2019 March 2019 February 2019 January 2019 December 2018 November 2018 October 2018 September 2018 August 2018 July 2018 June 2018 May 2018 April 2018 March 2018 February 2018 January 2018 December 2017 November 2017 October 2017 September 2017 August 2017 June 2017 May 2017 April 2017 March 2017 February 2017 November 2016 October 2016 June 2016 May 2016 April 2016 March 2016 March 2015 Loading...
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                            [title] => 12 Communication Skills That Will Advance Your Career
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                                    [4] => 3. Persuasion
                                    [5] => 4. Giving Feedback
                                    [6] => 5. Written Communication
                                    [7] => 6. Confidence
                                    [8] => 7. Openness
                                    [9] => 8. Presentations and Public Speaking
                                    [10] => 9. Empathy
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                                    [12] => 11. Digital Communication
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                            [body] => 12 Communication Skills That Will Advance Your Career By Tim Stobierski  |  December 12, 2019   Industry Advice Communications & Digital Media Share on FacebookShare on TwitterShare on Linkedin Editor’s note: This post originally appeared on the Communications Alumni Network Blog. No matter what position you hold or the industry in which you work, communication skills are crucial to your success in the workplace. Every job requires human interaction—whether it’s with your supervisors and colleagues or with clients and customers. Developing strong communication skills can help facilitate these interactions with others, enabling you to perform your job more efficiently and productively. Are you looking to improve your communication skills? Below, we discuss the importance of corporate communication skills and outline the most valuable skills that you should prioritize developing. Download Our Free Guide on the Skills Every Communicator Needs in the Digital Era. From analytics know-how to reputation management, here’s how you can stay competitive. DOWNLOAD NOW Importance of Communication in the Workplace. Communication is the fire that fuels the workplace engine. It is difficult to overstate just how important communication can be to a successful organization.  Case-in-point: A recent survey of 400 companies conducted by the Society of Human Resource Management (SHRM) revealed that, on average, each company lost $62.4 million per year due to inadequate communication.  “In an era when Artificial Intelligence and other digital technologies are changing the way organizations operate, communication skills will become even more vital to strengthening relationships and promoting collaboration and adaptability,” says Carl Zangerl, faculty director for the communication and human resource management programs within Northeastern’s College of Professional Studies. At all levels of an organization, communication is the key to maintaining strong working relationships. Open lines of communication build trust between employees which can ultimately lead to increased productivity and a boost in morale.   If an open flow of communication exists, where employees feel their voices are heard, they often feel better about themselves and the organization they work for. On the contrary, if there is a lack of communication within an organization, this can produce an unmotivated and disgruntled workforce. Effective communication is critical to an organization’s success. What Is Effective Communication, Really? . An effective communicator is one who is engaged, considerate, and really listens to the other person; taking the time to ask questions and respond accordingly. When they speak, they are clear, confident, and gracious in their interactions.  Over the span of his career, Zangerl has seen firsthand how important it is to be an effective communicator.  “Communication is one of the so-called ‘soft skills’ that employers tell us are essential for career advancement. During my own corporate career, I often noticed that the individuals who assumed leadership positions in even the most technical functional areas were the most effective communicators.” Top 3 Communication Skills for Workplace Success. 1. Active Listening. Active listening involves paying close attention to what others are saying, and asking clarifying questions to demonstrate interest and understanding. This facilitates effective communication while simultaneously allowing us to show respect and build relationships with the other person with whom we are communicating. “We tend to focus too much on delivering our messages and opinions, and too little on listening,” Zangerl says. “Understanding what others are trying to tell us—whether it’s face-to-face or via another medium—is the basis for shared action and collaboration.” 2. Awareness of Communication Styles . There are four main communication styles you might encounter in the workplace, and Zangerl recommends that professionals be aware of all of them in order to facilitate effective communication. They are:  Passive: Passive communicators are quieter and don’t always express their true feelings. They can act indifferent or agreeable, depending on the situation, in order to keep the peace and not rock the boat. Aggressive: Aggressive communicators are the opposite of passive communicators, and often express their emotions freely without any consideration for others. They can be intimidating or abusive in their interactions with others. Passive-aggressive: Passive-aggressive communicators strive to appear aloof, even when they are actually upset or annoyed. It is subtly evident that they are angry, but because they tend to avoid confrontation, it can be unclear what they are truly thinking. Assertive: Assertive communicators are considerate and express themselves in a clear and direct manner. They are respectful in their interactions with others.  “We know that there are a wide variety of communication styles, which can often result in misunderstandings,” Zangerl says. “This requires us to be aware of our own communication style and to carefully observe both the verbal and nonverbal of others. The ability to recognize our own style and be adaptable is so important in creating a sound foundation for mutual understanding.” 3. Persuasion. The ability to persuade others is very useful in the workplace, and employers value employees who demonstrate proficient persuasive skills because it can lead to increased productivity. The skill involves convincing others to complete a desired action or behave in a specific way, typically to achieve an end goal.  “Communication is all about influencing the attitudes and behaviors of our audiences, both in the workplace and outside, with customers and other external stakeholders,” Zangerl says. “Translating the principles of persuasion into our messages increases the odds of achieving impact.” Communicators with strong persuasion skills can “read“ the room and have a keen awareness of their audience. They are also friendly and charismatic, and can establish a rapport with whoever they are trying to persuade. Persuasive communicators make their offers or ideas tempting by presenting them in such a way that people believe they benefit from whatever it is that the persuader is convincing them to do. Other persuasive skills include countering any objections and making modifications to their proposals, if necessary. If they can’t convince others completely, they will negotiate and try to reach common ground. They are able to do this by listening and catering to people’s interests. Additional Communication Skills For Success. While Zangerl notes that the three communication skills discussed above can have an outsized effect on your career’s trajectory, there are many others that you should practice and develop.  4. Giving Feedback. Communication is a two-way street, and strong communicators are able to provide and accept feedback. Good feedback offers answers to questions and solutions to problems. The goal of feedback is improvement or betterment. 5. Written Communication. Written communication is just as important as verbal communication in the workplace. It is often the first communication you share with an employer, even before you are hired. You should always be clear and concise in your written communications.  6. Confidence . This is particularly important in the workplace, because people are more likely to respond to your ideas and opinions if they are presented with confidence. Confidence can be demonstrated through eye contact, tone of voice, and good posture. It helps to be prepared when making a presentation or argument so that you don’t stumble over your words and can deliver your statements with poise. 7. Openness. It is best to approach workplace communications with an open mind. You should accept that you might not always agree with someone’s point of view, but try to be sympathetic to their perspective and always show respect. This way, you can disagree amicably, and avoid causing rifts that may affect future work.  8. Presentations and Public Speaking. To communicate successfully when giving a speech or presentation, it is important to hook your audience immediately and try to garner their interest. Many effective communicators use notes to guide their presentations—just be sure to maintain regular eye contact with your audience to keep them engaged.  With nerves, it’s easy to rush through your points quickly. Don’t forget to pace yourself! To be effective, project your voice and use visual aids if necessary. Lastly, you should end on a strong note, to ensure that your entire presentation leaves a lasting impression. 9. Empathy. Empathy involves a shared understanding of others’ emotions, which is critical when it comes to communicating at work. If you understand how or what someone is feeling, you can assess how to best communicate with them, and choose the right approach. 10. Cross-Cultural Communication. In today’s global economy, it is important to acknowledge cultural diversity and try to transcend communication barriers. The best way to approach this is to be patient, respectful, and open to learning and understanding cultural differences. Read More: How To Improve Cross-Cultural Communication in the Workplace 11. Digital Communication. Digital communication involves all online communication for an organization. Proficiency in digital communication is becoming increasingly necessary in the workplace, with the onslaught of social media and digital devices. To be successful in digital communication, adopt a growth mindset because you will have to continue learning to keep up to date with ever-evolving digital media.  12. Conflict Management . Conflict management skills are hugely important in the workplace. Successful conflict management involves hearing all sides of a situation, being able to empathize, and resolving any issues. Usually, conflicts can be managed with compassion, patience, and some problem-solving. Taking ownership of one’s actions and being able to apologize is also key. How to Develop Your Communication Skills. If you’re interested in developing your communication skills, Zangerl offers some advice.  “An excellent way to fine-tune your communication skills is to be a keen observer of communication dynamics in your workplace,” he says. “Pay attention to communication practices that achieve results, as well as those that undermine collaboration and share understanding. There are numerous skill-building resources available online, including LinkedIn Learning modules.” Formal education can also be a very powerful tool in helping you improve your communication skills. For example, earning a master’s degree in communications offers professionals a number of career benefits, including increased job options, higher salary, job security, and more.  “A graduate program in organizational communication enables you to see how all the pieces fit together, to view communication both strategically and tactically,” says Zangerl. If you’re considering pursuing a graduate degree in communications, it’s important that you choose a program that will help you reach your personal and professional goals. Seek a program that will:  Round out your existing skillset Offer experiential learning opportunities Allow you to learn from industry-sourced faculty who have actually worked in the field Connect you with a network of like-minded individuals Ready to take the next step toward your ideal career? Browse through the many communications programs offered at Northeastern, and get started choosing the degree, concentration, or certificate that’s right for you. About Tim Stobierski Tim Stobierski is a marketing specialist and contributing writer for Northeastern University. Related Articles. Curiosity is the Key to Professional Growth Social Media Policy for the Enterprise: 7 Mistakes to Avoid Why Communicators Should Measure what Matters Did You Know? . Communications and digital media jobs are expected to grow by more than 83,000 by 2022. (BLS) Master of Science in Corporate and Organizational Communication Communicate above the noise of today's digital age. Learn More Most Popular:. 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                            [body] => Communication Skills for Workplace Success Table of Contents Expand Table of Contents Top 10 Communication Skills 1. Listening 2. Nonverbal Communication 3. Clarity and Concision 4. Friendliness 5. Confidence 6. Empathy 7. Open-Mindedness 8. Respect 9. Feedback 10. Picking the Right Medium How to Make Your Skills Stand Out By Alison Doyle Full Bio Alison Doyle is one of the nation’s foremost career experts and has counseled both students and corporations on hiring practices. She has given hundreds of interviews on the topic for outlets including The New York Times, BBC News, and LinkedIn. Alison founded CareerToolBelt.com and has been an expert in the field for more than 20 years. Learn about our editorial policies Updated on March 13, 2021 Catherine Song / The Balance The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media. These communication skills will help you get hired, land promotions, and be a success throughout your career. Top 10 Communication Skills . Want to stand out from the competition? These are some of the top communication skills that recruiters and hiring managers want to see in your resume and cover letter. Highlight these skills and demonstrate them during job interviews, and you’ll make a solid first impression. Continue to develop these skills once you’re hired, and you’ll impress your boss, teammates, and clients. 1. Listening . Being a good listener is one of the best ways to be a good communicator. No one likes communicating with someone who cares only about putting in her two cents and does not take the time to listen to the other person. If you're not a good listener, it's going to be hard to comprehend what you're being asked to do. Take the time to practice active listening. Active listening involves paying close attention to what the other person is saying, asking clarifying questions, and rephrasing what the person says to ensure understanding ("So, what you're saying is…"). Through active listening, you can better understand what the other person is trying to say, and can respond appropriately. 2. Nonverbal Communication . Your body language, eye contact, hand gestures, and tone of voice all color the message you are trying to convey. A relaxed, open stance (arms open, legs relaxed), and a friendly tone will make you appear approachable and will encourage others to speak openly with you. Eye contact is also important; you want to look the person in the eye to demonstrate that you are focused on them and the conversation. (However, be sure not to stare at the person, which can make him or her uncomfortable.) Also, pay attention to other people's nonverbal signals while you are talking. Often, nonverbal cues convey how a person is really feeling. For example, if the person is not looking you in the eye, he or she might be uncomfortable or hiding the truth. 3. Clarity and Concision . Good verbal communication means saying just enough—don’t talk too much or too little. Try to convey your message in as few words as possible. Say what you want clearly and directly, whether you're speaking to someone in person, on the phone, or via email. If you ramble on, your listener will either tune you out or will be unsure of exactly what you want. Think about what you want to say before you say it. This will help you to avoid talking excessively or confusing your audience. 4. Friendliness . Through a friendly tone, a personal question, or simply a smile, you will encourage your co-workers to engage in open and honest communication with you. It's important to be polite in all your workplace communications. This is important in both face-to-face and written communication. When you can, personalize your emails to co-workers and/or employees – a quick "I hope you all had a good weekend" at the start of an email can personalize a message and make the recipient feel more appreciated. 5. Confidence . It is important to be confident in your interactions with others. Confidence shows your co-workers that you believe in what you’re saying and will follow through. Exuding confidence can be as simple as making eye contact or using a firm but friendly tone. Avoid making statements sound like questions. Of course, be careful not to sound arrogant or aggressive. Be sure you are always listening to and empathizing with the other person. 6. Empathy . Using phrases as simple as "I understand where you are coming from" demonstrate that you have been listening to the other person and respect their opinions. Active listening can help you tune in to what your conversational partner is thinking and feeling, which will, in turn, make it easier to display empathy. Even when you disagree with an employer, co-worker, or employee, it is important for you to understand and respect their point of view. 7. Open-Mindedness . A good communicator should enter into any conversation with a flexible, open mind. Be open to listening to and understanding the other person's point of view, rather than simply getting your message across. By being willing to enter into a dialogue, even with people with whom you disagree, you will be able to have more honest, productive conversations. 8. Respect . People will be more open to communicating with you if you convey respect for them and their ideas. Simple actions like using a person's name, making eye contact, and actively listening when a person speaks will make the person feel appreciated. On the phone, avoid distractions and stay focused on the conversation. Convey respect through email by taking the time to edit your message. If you send a sloppily written, confusing email, the recipient will think that you do not respect her enough to think through your communication with her. 9. Feedback . Being able to give and receive feedback appropriately is an important communication skill. Managers and supervisors should continuously look for ways to provide employees with constructive feedback, be it through email, phone calls, or weekly status updates. Giving feedback involves giving praise as well – something as simple as saying "good job" or "thanks for taking care of that" to an employee can greatly increase motivation. Similarly, you should be able to accept and even encourage feedback from others. Listen to the feedback you are given, ask clarifying questions if you are unsure of the issue, and make efforts to implement the feedback. 10. Picking the Right Medium . An important communication skill is to simply know what form of communication to use. For example, some serious conversations (layoffs, resignation, changes in salary, etc.) are almost always best done in person. You should also think about the person with whom you wish to speak. If they are a very busy person (such as your boss, perhaps), you might want to convey your message through email. People will appreciate your thoughtful means of communication and will be more likely to respond positively to you. How to Make Your Skills Stand Out . 1. Match your skills to the job. Analyze the job listing, paying special attention to the hard and soft skills that are highlighted in the job description. Then, personalize your resume and cover letter to match their requirements. 2. Familiarize yourself with other in-demand skills. Soft skills like communication may not get a direct nod in a job description, but they’re still highly desired by hiring managers. 3. Use job interviews to your advantage. Job interviews provide an opportunity to show the hiring manager that you have the verbal communication skills necessary to succeed in a job, rather than just telling them that you do. Prepare for your interview, practice beforehand, and don’t be afraid to pause before answering their questions – or to ask for clarification if you need it.  4. Don’t stop when you get the job. Want to make a lasting impression on your colleagues after you’re hired? Use your communication skills at work. Whether it's participating in a company meeting or talking with a client, you'll have many opportunities to show how well you communicate. Key Takeaways. Hiring Managers Want More Than Job-Specific Skills: To impress potential employers, be prepared to show your communication skills.Highlight These Soft Skills During the Process: Scan the job description for keywords related to communication skills and use them in your resume and cover letter.Show, Don’t Tell: Job interviews are your chance to demonstrate that you have what it takes.  Share Tweet Share Email Important Communication Skills for Resumes & Cover Letters 5 Remote Job Skills You Already Have Top Teamwork Skills That Employers Value How To Use Nonverbal Communication at an Interview Top 5 Important Social Skills Employers Want What Employees and Employers Need to Know About Negotiating Types of Listening Skills With Examples How to Write a Resignation Email How to Answer Interview Questions About Working With Others Important Time Management Skills That Employers Value Best Customer Service Soft Skills Job Interview Questions to Expect About Your Skills and Experience How to Answer Interview Questions About Teamwork 10 Simple Secrets of Great Communicators Use These Skill Words When Applying for a Graphic Design Job Good Salespeople Are Not Just Talkers, They Are Active Listeners Too
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                            [description] => Effective verbal communication skills are essential to success in the 21st century. In this article, we discuss how to improve your oral and verbal communication skills
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                            [body] => How to Develop Effective Verbal Communication Skills Updated March 03, 2021 - Dom Barnard Verbal communication skills are more important than ever. Countless meetings, presentations, code reviews, conferences and networking events mean that clear and assertive verbal communication are essential for current and future jobs. Good communication skills can be the difference between getting a promotion or moving laterally, selling your product or struggling with slow growth, influencing colleagues with your idea or doing what you are told. Article contents. Why is verbal communication important? Characteristics of an effective communicator The power of the mind Keep your audience in mind Actively listen Be empathetic Body language and posture Using the full range of your voice Watch videos from experts 5 ways to practice communication skills Why is verbal communication important? Communication skills are important to many aspects of your life and career, including: Managerial role - how do you command respect from your colleagues while building a strong culture and team spirit? How do you deal with an unexpected crisis and communicate your action plan to your team? Oral communication skills are essential for many areas of management. Workplace success – you’ll frequently be talking to clients, customers, talking in team meetings, requesting information, giving feedback and discussing problems. All require strong communication skills so that you are understood clearly without any misinterpretation. Secure a new job – in employer surveys, oral communication skills consistently rank amongst the top soft skills companies look for. They want new employees to be able to speak clearly, concisely and confidently. Advance your career – it’s important to be able to communicate your thoughts on how the processes, products or services can be improved. Business value these skills in management positions. Characteristics of an effective communicator. An effective communicator's attributes include: Active listening Adaptability - adapting your communication styles to support the situation Clarity Confidence and assertiveness Constructive feedback - giving and receiving it Emotional intelligence - identifying and managing your emotions, as well as other people's emotions Empathy Interpersonal skills - social skills which are especially useful in building strong rapports Interpretation of body language - this will help you understand how someone is feeling Open-mindedness Patience Simplifying the complex Storytelling Techniques for improving verbal communication. Communication is a skill which means that you can develop and improve it. Here are some techniques which can refine your skills. The power of the mind. Often we talk while we think but this can reduce our credibility because what we're saying is usually meaningless and we come across as nervous. Much of presence is about stillness, listening and providing thoughtful response. When answering questions and whilst engaging in conversation keep the following formula in mind and reply in a short, clear and concise way: Think Breathe Speak So don't just say the first thing that comes to mind, instead be thoughtful and concentrate on the meaning of what you wish to communicate. When speaking, understand exactly what message you're trying to get across. If you are unclear about your message then your audience won't understand either. Positive visualisation. This tactic is employed by athletes before a race, they visualise themselves winning and focus on this idea intensely. This gives them a mental boost which translates into a physical one. You can use this technique before a big presentation – imagine standing on a podium in front of hundreds of people, imagine delivering your speech and the audience looking engaged, imagine finishing up your speech and the audience applause. Repeating this several times and immersing yourself in the event and the emotions will build effective communication skills. Exercise - Positive Visualisation. Find a quiet place to sit down and relax Close your eyes Think back to an experience you have had that made you feel really good. It can be anything - a personal accomplishment, a youthful memory, a successful project at work Take yourself back there and replay the sequence of events Be as detailed as you can in reliving the moment for yourself Hear the sounds, see the sights and feel the emotions Replay this a few times until you are immersed in this event Now open your eyes This is a great technique to do before a presentation as it will help you control your nerves and it will increase your confidence for the event. Professional Development Courses. Fast-track your career with award-winning courses and realistic practice. Explore Courses Keep your audience in mind. You must understand your audience to communicate effectively. By having this understanding you can tailor your communication to suit them so your message has the most impact. To develop this skill you must imagine yourself in the audience's position - think of their demographic and shared characteristics. Ask: why are they attending? What do they want to find out? What level are they in terms of knowledge and experience? Actively listen. Active listening is when you listen beyond the words being spoken - you understand the message being communicated. During conversations, a lot of the time the "listener" is thinking about how they're going to respond rather than concentrating on what the speaker is saying. Course on Active Listening with Online Practice By really listening you can provide a more thoughtful answer that takes the speaker's thoughts and opinions into account. Like Richard Branson said, "Listen more than you talk." To develop active listening you should practice the following: 1. Pay attention. Give the speaker your complete attention: Look at them directly and maintain eye contact. Don't think about your reply whilst they're speaking. Interpret their body language. Try to avoid being distracted by what's happening around you. 2. Show the speaker that you're interested. Use your body language to highlight your engagement, such as, nodding, smiling, maintaining an open posture etc. Use prompts, such as, "uh huh", "yep" etc. Clarify your understanding... 3. Clarify your understanding. You need to ensure that you understand what the speaker is saying without your judgments and beliefs getting in the way: Reflect on what you have heard by summarising and paraphrasing, for example, "Sounds like you're saying…". Ensure you do this periodically in a conversation as it helps with your understanding and it's also another way to show the speaker than you're listening. Ask questions to ensure that you understand everything, such as, "What do you mean when you say…" Ensure that these questions are non-judgemental. Ask whether you've got it right and accept if you need to be corrected. Ask for specific examples. Admit if you're unsure about what the speaker means. Ask the speaker to repeat something if you think it will help. 4. Don't interrupt or redirect the conversation. Interrupting is not helpful as it's irritating for the speaker and it reduces the time for you to understand the message: Before saying anything ensure that the speaker has finished a point. 5. Provide a suitable response. Be honest when you respond but avoid attacking or making the speaker feel bad because this is unhelpful. Provide your opinions politely. These are the most common obstacles to active listening: Losing concentration. Jumping to conclusions which subsequently leads to false assumptions. Hastily forming a response before the speaker is finished. Arguing. Be empathetic. To be empathetic means that you are able to identify and understand others' emotions i.e. imagining yourself in someone else's position. Understanding how people feel will help you communicate your thoughts and ideas in a way that makes sense to others and it helps you understand others when they communicate. To develop empathy: Imagine yourself in someone else's position. Even if you have not experienced a similar situation, remember a situation where you have felt the same emotion your colleague/employee is experiencing. Practice listening to your colleagues without interrupting them. Observe your colleagues and try to gauge how they're feeling. Never ignore your colleagues' emotions, for example, if someone looks upset don't disregard this - address it. Try to understand first rather than form a judgement. For example, you may initially feel annoyed at a colleague who seems cold and disinterested. However, after discovering they suffer from social anxiety you may feel more sympathetic. To communicate your empathy, keep your body language open and regulate your voice to show your sincerity. Body language and posture. Your posture has the greatest impact on your communication. The impression you have on others is split approximately: Body (visuals) 55% Voice (sound) 38% Words (content) 7% Folded arms, crossed legs, hunched shoulders, hands in pockets, looking down – these are just some of the protective measures that make us feel safer, and should be avoided when giving a presentation or speech. Appearing relaxed makes us exert dominance and authority. If you watch politicians speak, notice how relaxed and confident they appear, talking slowly and making positive body movements. Use your arms to emphasis a point and illustrate the message. Read our 8 Elements of Confident Body Language. Exercise – Posture. Place your feet the same width apart as your hips. Feel your weight at the heel of your foot on the floor Think of your shoulders expanding out from one another. Do not hunch forward or pull your shoulders back - allow them to rest centrally. Hold your head level. Let your arms hang relaxed by your side. Spend a moment getting used to this position. Do a mental check around your body and make any adjustments you need to get comfortable. Try moving to another spot, regaining this relaxed position. Professional Development Courses. Fast-track your career with award-winning courses and realistic practice. Explore Courses Centring. When a person is centred, they are balanced and relaxed. Getting used to placing your attention in your centre of gravity will help you achieve an open, relaxed posture, and make room for deeper, freer breath. Think about the place halfway between the front and back of your body, and just above your waist. Stand with your feet a shoulder length apart and let your arms hang loosely by your side. Try and put all your attention at this centre before an important meeting or presentation, it will increase your presence and bring you into the moment. Visual rapport – things to consider. From top down: head, eyes, expressions, shoulders, posture, breathing, energy, arms, hands, gestures, movements, stance, legs and feet. Using the full range of your voice. The human voice is capable of 24 notes on a musical scale. We use about three of these in everyday speech. Think about this next time you speak, as using a wider range will allow you to quickly develop effective communication skills. This will help enthuse, persuade and excite the person or people you are talking to. Sound resonates in the mouth once your breath has delivered air to the vocal cords. Your tongue manipulates and shapes the sound, giving us speech, pitch and tone. The more air in your lungs, the better the sounds resonate, giving us a wider range of audible voice. Most of us use less than a third of our vocal capacity and the reason is usually because we do not use our breath as well as we could. To further understand how to use your voice, read the Toastmasters Speaking Voice Guide. Breathe deeply to communicate effectively. Every time you think, you breathe. Every time you speak, you breathe. The fact that we breathe subconsciously, means we often don’t think about it when speaking. When we get nervous our breathing becomes shallow. Combine this with overlong sentences, which usually accompany speaking in public, and words begin to trail away at the end. Maximising your breath and filling your lungs when speaking is very important for building effective communication skills. It makes you sound influential. Remember to pause for emphasis, pause to take in a breath and pause to allow your message to sink in. Exercise – Breathing. Stand in the Neutral Position and put your hands on your stomach. Breathe deeply. Try to push your hands out as you breathe in by filling your ribs. Increase your awareness of this happening as you breathe - the movement and expansion of the ribs. Watch videos from experts. You can do this one in the comfort of your own home as there are lots of videos online from motivational speakers and communication experts. Watch how these people present themselves - where they look, their tone of voice, the speed at which they speak etc. Make a list of things they do that you want to replicate in your own speaking and then imitate what the speakers do when you’re talking. Start small and scale up to a larger audience as you become more comfortable and confident in your ability to deliver your message effectively. This isn’t an overnight quick-fix (unfortunately, there isn’t one) and you’ll have to practice mastering speaking techniques and eliminate any bad linguistic habits you’ve picked up. If you persevere, you’ll improve your verbal communication skills quickly. Here are two more videos to get you started: 'How great leaders inspire action' - Simon Sinek presents a simple but powerful model for how leaders inspire action, starting with a golden circle and the question "Why?" 'Why We Do What We Do' - Tony Robbins, motivational speaker. You can use this video to show you techniques such as pausing after important points, varying your pitch and using hand gestures to emphasise your message. 5 ways to practice verbal communication skills. Studies on the benefits of practice. Many studies have taken place on the benefits of practice. We've summarised three key benefits for you. Benefits of practicing oral communication skills: Practice greatly increases the likelihood that you’ll remember new information (Anderson, 2008). Practice increases your ability to apply knowledge automatically, without reflection. This is usually only achieved through extensive rehearsal and repetition, and frees up your cognitive resources to handle other tasks. (Brown & Bennett, 2002; Moors & De Houwer, 2006). Receive feedback on your communication skills so you know where and how to improve You should think of practice not as rote repetition, but as deliberate, goal-directed rehearsal paired with reflection on communication skills. Practice for Knowledge Acquisition (Not Drill and Kill) Learning vs. practicing. You may be accustomed to being good at what you do. Learning something new is hard, especially at the beginning when we’re likely to struggle and make mistakes. The reality is, the only way to learn something new is to practice. In his book, Outliers, Malcolm Gladwell suggests that it takes 10,000 hours of practice to become expert at something. Perhaps more of a realist, Josh Kaufman, author of The Personal MBA, writes that to go from “knowing nothing to being pretty good” takes about 20 hours of practice. So whether you aspire to be “pretty good” or an “expert,” practice is essential. Some people believe that intellectual understanding is enough for skill development. However, many studies have shown this is not that case – we need to practice, get feedback, refine our approach, practice again and generally apply the knowledge we learn. This is hard to do. You can spend hours learning about communication skills, but without actually practicing what you learn, you’ll only have an intellectual understanding as opposed to skill development. After learning how to communicate, you’ll need to practice what you’ve learnt in order to develop the skill. We’ve listed both traditional and new methods you can use to practice your communication skills. 1. Web-based simulations. More and more you may find yourself communicating over video conferencing platforms such as Zoom and Skype. These require a unique set of skills compared to in-person communication. You can practice your oral communication skills in simulations which mimic video-conferencing software, as well as watch yourself back and receive automated feedback on your performance. How to Present over Video - Practice how to deliver successful video-based presentations on Zoom, Skype, Webex, Teams and more. Ace your Video Interview - Practice how to deliver successful video-based sales pitches on popular video conferencing platforms. Online Interview Training - Learn how to ace your video-based interview with best practices and mock interview simulations. Practice your communication skills in realistic web-based simulations. 2. Professional coaching. This can be in person or through a phone / Skype call. We’ve listed three examples of communication skills coaching. RADA Coaching - RADA can enable you to transform all aspects of your leadership, help you to master communication skills such as personal impact, presence and authenticity, or support you on a specific workplace challenge or presentation. Public Speaking and Presentation Coaching - get a tailored presentation skills coaching program to your skill level, over the phone or through Skype, so you achieve your goals as quickly as possible. Public Speaking and Communications Coaching - personalised sessions of communication skills, presentation skills or public speaking coaching to help you to develop your self-confidence, focus on specific issues or prepare for a particular event. 3. Virtual reality environments. Virtual reality (VR) lets you practice verbal communication techniques in realistic environments from the comfort of your own home. It’s a great middle ground between an online course and in-person coaching. For a more detailed list of VR apps, read our article on top public speaking apps. VirtualSpeech platform – practice communication skills, interview preparation, business networking, language learning, sales and more in virtual simulations. Speech analysis technology provides instant feedback on your speech or conversation. Speech Trainer – this Steam based app provides a virtual auditorium where you can learn to overcome your fear of public speaking by addressing a virtual audience. VR being used to practice a presentation. 4. Friends or colleagues. This is a great way to get detailed feedback on how you are performing. Set yourself a task and ask your colleague or friend to observe you and then give you feedback. Giving and receiving feedback is a powerful process but needs to be handled sensitively and should follow these guidelines: Be specific on what needs to improve Provide evidence on where they can change Give feedback on any emotional impact you felt Be constructive, provide 3 positives and 2 areas to improve Listen and don’t interrupt Act on the feedback straight away if possible 5. Solo with a video camera or voice recorder. By using a video camera or voice recorder, you can work on your oral communication style. Work with short sections - for example if you need to make a presentation, start by working on your opening. Perform and watch / listen back a number of times until you feel you have developed what you have done sufficiently to move on. In this method of working, you alternate the role of subject and observer. When you are observing / listening to yourself, clarify any feedback by writing down what you are developing or changing. This will help you measure your progress as well as structuring your development. Free online voice recorder Final thoughts. Communication is one of the most effective skills that you can cultivate for work so it's worth the effort to develop it. It's also helpful to keep in mind the following when working on your communication: What we hear last is remembered the easiest. We remember things that are presented with an impact, such as, using emotional appeals (pathos). We remember things that we have use for. We remember what we hear frequently so repetition is important.
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                            [title] => 20 WAYS TO ENHANCE YOUR COMMUNICATION SKILLS
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                            [title] => Communication Skills: 10 Effective Communication Skills To Learn
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