Copywriteroffice

Serp data

Request Result

The request result help you to show your API requests results.

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                            [title] => retail customer service job description
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                            [title] => Customer Service Rep. Job Description [with 2021 samples]
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                                            [title] => Search for Jobs
                                            [text] => Indeed helps people get jobs. Over10 million stories shared.
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                                            [title] => Compare Salaries by Title
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                                            [title] => Pricing
                                            [text] => Flexible recruiting options for anybusiness on any budget. Learn more.
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                            [description] => Build your own Customer Service Representative job description using our guide on the top Customer Service Representative skills, education, experience and more. Post your Customer Service Representative job today
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                            [serp_title] => Customer Service Description - Job Description Sample
                            [url] => https://www.indeed.com/hire/job-description/customer-service-representative
                            [serp_description] => Hire Local Talent! Post Jobs On The Worlds #1 Job Site. Post a Job in Minutes. Number 1 Job Site. Reach 250M Job Seekers. Easy to Use Tools. Hire Talent Anywhere. Services: Post Jobs, Resume Search, Sponsored Job Postings, Hiring Resources.
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                                    [4] => Customer Service Representative skills and qualifications
                                    [5] => Customer Service Representative salary expectations
                                    [6] => Customer Service Representative education and training requirements
                                    [7] => Customer Service Representative experience requirements
                                    [8] => Job description samples for similar positions
                                    [9] => Frequently asked questions about Customer Service Representatives
                                    [10] => Job Description Examples
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                                    [4] => What are the daily duties of a Customer Service Representative?
                                    [5] => What qualities make a good Customer Service Representative?
                                    [6] => Who does a Customer Service Representative report to?
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                            [body] => Customer Service Representative Job Description: Top Duties and Qualifications A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Build a Job Description Are you a Job Seeker? Find Jobs Customer Service Representative duties and responsibilities. A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as: Providing introductory information to new customers Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they’re still satisfied with any purchases Letting customers or clients know about additional products or services Determining the quickest, most effective ways to answer a client’s or customer’s questions Escalating queries and concerns Troubleshooting common issues with a product or service Working with a team of CSRs and other departments to find appropriate solutions Customer Service Representative Job Description Examples .   Example 1 . Seeking an insurance customer service representative for our personal lines insurance department. Provide support for our property and casualty policy holders. Process policy changes and payments, data entry, claims reporting. Part time flexible schedule. P&C Insurance License preferred 1 to 3 years related insurance experience preferred Computer skills required Requires good communication and listening skills, Ability to multi-task, and prioritize tasks. This is a customer service position with cross selling opportunities to earn additional compensation. Job Type: Part-time Pay: $14.00 - $17.00 per hour Benefits: * Flexible schedule * Paid time off Schedule: * Monday to Friday * No nights * No weekends Supplemental Pay: * Commission pay COVID-19 considerations: Following CDC guidelines to protect staff and customers. * P&C Insurance License (Preferred) Work Location: One location Example 2 . Team Auto Group is growing and we are hiring for a Customer Service Representative in our collision center. Must be willing to work Saturdays and afternoons when needed. Essential duties and responsibilities include the following: Answer incoming calls Coordinate dealer trade drivers Notify management of any customer concerns and attempt a resolution. Maintain customer satisfaction scores at or above company standards. *Job Requirements: * - Must be able to work five days per week - Professional appearance and strong communication skills. - Ability to understand and follow instructions. - Valid driver's license with good driving record. - Must be TEAM-oriented. - Must be competent with popular computer programs (internet, email, word, light use of excel) Job Type: Full-time Pay: $10.00 - $13.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Vision insurance Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) * Driver's License (Preferred) Work Location: One location Example 3 . *ORDER ENTRY/Customer Service Representative* *Job Description* As an *Order Entry Representative*, you will be integral part of the wholesale flower bulb distribution with DeVroomen. Our primary customers are landscape contractors, professional growers, and garden centers. The *Order Entry Representative* will be responsible for entering orders/data, managing customer service issues, and supporting the sales efforts. The ideal candidate will need to possess a positive attitude and be customer service oriented, have strong communication skills, and enjoy talking to people daily. *Responsibilities and Duties: * * Order & Data Entry * Perform order entry in Navision/Maintain superior level of accuracy * Assist online and walk-in customers * Create PO for drop ship order from other US vendors * Complete ing for orders and shipping * Communicate with sales staff and customers about orders (sold out, quantity change, etc.…) * Guard the margins per order * Proofread orders done by others * Maintain all systems and daily filing tasks * Customer Service * Acquire full knowledge of all DeVroomen Programs * Work with customers and sales team to resolve issues * Collaborate with Production Team to resolve issues * Form professional relationships with customers * Follow up with claims to check on the status and relay messages onto the appropriate individual(s) * Administrative Tasks * Manages main phone line and transfers calls * Maintain updated records * Prepare and mail bid books and other materials Additional responsibilities and duties as required to support the team when requested *Qualifications: * * Excellent computer skills * MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive, * Excellent verbal and telephone skills * Strong problem-solving skills * Attention to detail * Excellent written and verbal communication skills * Planning and organization skills * Professionalism and integrity * Teamwork and * Results oriented *Must pass Drug test and Background check.* Job Type: Full-time Post a job in minutes and start receiving quality resumes as soon as today. No credit card required Easy posting process No contracts required Build a Customer Service Representative Job Description Post a job in minutes and start receiving quality resumes as soon as today. No credit card required Easy posting process No contracts required Build a Job Description What does a Customer Service Representative do? Customer Service Representatives typically work for corporations as a part of the customer service department. They help customers order and return products and assist them in assembling or repairing products by offering advice. Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty. Customer Service Representative job description intro paragraph. When writing a Customer Service Representative job description, start by introducing the job and company to prospective Customer Service Representatives. Briefly highlight the work environment, what sets your company apart and why the role is important to your company. For example: “Company ABC is looking for a positive and professional Customer Service Representative to join our growing team in Austin, TX. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer support experience. At Company ABC, we’re committed to fostering an environment that’s welcoming, inclusive and respectful. We’re proud to have a 4.5 star rating on Indeed Company Pages from our employees. We also offer plenty of opportunities to advance into management since we promote from within.” Customer Service Representative skills and qualifications. Customer Service Representatives need a variety of skills and qualifications to succeed, including: Interpersonal and customer service skills Analytical and problem-solving skills Multitasking and organizational skills Ability to answer a high volume of calls and/or emails daily Ability to share work among a customer service team Attentiveness and patience Time-management skills Ability to find the positive in any situation Customer Service Representative salary expectations. A Customer Service Representative makes an average of $13.55 per hour. Pay rate may depend on level of experience, education and the geographical location. Customer Service Representative education and training requirements. Customer service jobs don’t require any type of formal education. However, candidates should have a high school diploma or GED. Some candidates may have an associate degree or higher in a related field, but work experience and skills are ultimately more important than education credentials for these positions. CSRs usually undergo on-the-job training to learn about the company’s policies and procedures.  Customer Service Representative experience requirements. Entry-level CSRs can start with no prior experience, especially if they have a degree. Ideal candidates, though, will have one to three years of experience in a customer-facing role. Applicants with more experience (five or more years) are best suited for management roles or a customer service position involving some type of leadership responsibilities. Job description samples for similar positions. If the job description for the Customer Service Representative does not suit your needs, view descriptions for related professions: Customer Service Manager Sales Support Specialist Technical Support Specialist Ready to Hire a Customer Service Representative? Build a Customer Service Representative Job Description Ready to Hire a Customer Service Representative? Build a Job Description Frequently asked questions about Customer Service Representatives.   What is the difference between a Customer Service Representative and a Technical Support Representative? Although Customer Service Representatives and Technical Support Representatives both help customers with questions and concerns, their level of expertise may differ. The main difference between a Customer Service Representative and a Technical Support Representative is that Customer Service Representatives typically receive customer feedback and answer questions to the best of their abilities.  In contrast, Technical Support Specialists have IT training, which helps them provide advanced expertise to customers in setting-up and navigating electronic devices. They use their knowledge and device manuals to help customers troubleshoot problems with their devices and decide what to do moving forward.    What are the daily duties of a Customer Service Representative? On a typical day, a Customer Service Representative starts by reviewing their phone messages and professional email. They work to respond to customer complaints, questions and general feedback in a timely manner. Throughout the day, they participate in meetings with the rest of the customer service department. They ask questions about complex customer situations in hopes of improving the quality of their responses. They also listen to PowerPoint presentations about new products and customer reviews to aid in their understanding of the company’s offerings.  Once back at their desk, they multitask between answering phone calls or chat messages from customers. After answering questions or receiving feedback, they fill out a customer service form to describe the incident and its resolution. They file these forms into digital categories like customer complaints, questions or praise for future review.   What qualities make a good Customer Service Representative? A good Customer Service Representative is someone who displays excellent patience under pressure. Being patient allows them to maintain a professional manner when talking with upset or confused customers. Further, it helps improve customer loyalty because they make customers feel valued and provide solutions for them. Customer Service Representatives should also have extensive knowledge of their company’s products and may even purchase them to help provide comprehensible advice about using products. For example, a Customer Service Representative who uses one or their company’s software applications may help customers learn how to download and use it appropriately.   Who does a Customer Service Representative report to? Customer Service Representatives typically report to the Customer Service Manager. Customer Service Managers provide Representatives with insights into how to approach complicated customer interactions. They also train Customer Service Representatives on how to talk about the company’s products or services. Job Description Examples. Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed. A-C D-H I-L M-P Q-S T-Z Start Searching for Titles... 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Writer Youth Pastor Zoologist Home How to Write a Job Description Customer Service Representative *Indeed provides this information as a courtesy to users of this site. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer. Last updated: May 07, 2021
                            [kwBody] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [term] => customer
                                            [tf] => 104
                                        )

                                    [1] => stdClass Object
                                        (
                                            [term] => manager
                                            [tf] => 92
                                        )

                                    [2] => stdClass Object
                                        (
                                            [term] => service
                                            [tf] => 71
                                        )

                                    [3] => stdClass Object
                                        (
                                            [term] => customer service
                                            [tf] => 60
                                        )

                                    [4] => stdClass Object
                                        (
                                            [term] => assistant
                                            [tf] => 44
                                        )

                                    [5] => stdClass Object
                                        (
                                            [term] => representative
                                            [tf] => 43
                                        )

                                    [6] => stdClass Object
                                        (
                                            [term] => job
                                            [tf] => 38
                                        )

                                    [7] => stdClass Object
                                        (
                                            [term] => service representative
                                            [tf] => 33
                                        )

                                    [8] => stdClass Object
                                        (
                                            [term] => customer service representative
                                            [tf] => 31
                                        )

                                    [9] => stdClass Object
                                        (
                                            [term] => engineer
                                            [tf] => 26
                                        )

                                    [10] => stdClass Object
                                        (
                                            [term] => director
                                            [tf] => 25
                                        )

                                    [11] => stdClass Object
                                        (
                                            [term] => clerk
                                            [tf] => 22
                                        )

                                    [12] => stdClass Object
                                        (
                                            [term] => analyst
                                            [tf] => 22
                                        )

                                    [13] => stdClass Object
                                        (
                                            [term] => description
                                            [tf] => 21
                                        )

                                    [14] => stdClass Object
                                        (
                                            [term] => coordinator
                                            [tf] => 21
                                        )

                                    [15] => stdClass Object
                                        (
                                            [term] => job description
                                            [tf] => 20
                                        )

                                    [16] => stdClass Object
                                        (
                                            [term] => sale
                                            [tf] => 20
                                        )

                                    [17] => stdClass Object
                                        (
                                            [term] => company
                                            [tf] => 19
                                        )

                                    [18] => stdClass Object
                                        (
                                            [term] => specialist
                                            [tf] => 19
                                        )

                                    [19] => stdClass Object
                                        (
                                            [term] => officer
                                            [tf] => 19
                                        )

                                    [20] => stdClass Object
                                        (
                                            [term] => product
                                            [tf] => 18
                                        )

                                    [21] => stdClass Object
                                        (
                                            [term] => skill
                                            [tf] => 16
                                        )

                                    [22] => stdClass Object
                                        (
                                            [term] => technician
                                            [tf] => 15
                                        )

                                    [23] => stdClass Object
                                        (
                                            [term] => medical
                                            [tf] => 15
                                        )

                                    [24] => stdClass Object
                                        (
                                            [term] => support
                                            [tf] => 14
                                        )

                                    [25] => stdClass Object
                                        (
                                            [term] => order
                                            [tf] => 13
                                        )

                                    [26] => stdClass Object
                                        (
                                            [term] => business
                                            [tf] => 13
                                        )

                                    [27] => stdClass Object
                                        (
                                            [term] => marketing
                                            [tf] => 13
                                        )

                                    [28] => stdClass Object
                                        (
                                            [term] => account
                                            [tf] => 12
                                        )

                                    [29] => stdClass Object
                                        (
                                            [term] => nurse
                                            [tf] => 12
                                        )

                                    [30] => stdClass Object
                                        (
                                            [term] => representatif
                                            [tf] => 11
                                        )

                                    [31] => stdClass Object
                                        (
                                            [term] => technical
                                            [tf] => 10
                                        )

                                    [32] => stdClass Object
                                        (
                                            [term] => administrator
                                            [tf] => 10
                                        )

                                    [33] => stdClass Object
                                        (
                                            [term] => chief
                                            [tf] => 10
                                        )

                                    [34] => stdClass Object
                                        (
                                            [term] => customer service representatif
                                            [tf] => 9
                                        )

                                    [35] => stdClass Object
                                        (
                                            [term] => service representatif
                                            [tf] => 9
                                        )

                                    [36] => stdClass Object
                                        (
                                            [term] => service representative job
                                            [tf] => 7
                                        )

                                    [37] => stdClass Object
                                        (
                                            [term] => representative job description
                                            [tf] => 7
                                        )

                                    [38] => stdClass Object
                                        (
                                            [term] => representative job
                                            [tf] => 7
                                        )

                                    [39] => stdClass Object
                                        (
                                            [term] => product service
                                            [tf] => 6
                                        )

                                    [40] => stdClass Object
                                        (
                                            [term] => service manager
                                            [tf] => 6
                                        )

                                    [41] => stdClass Object
                                        (
                                            [term] => support specialist
                                            [tf] => 6
                                        )

                                    [42] => stdClass Object
                                        (
                                            [term] => technical support
                                            [tf] => 6
                                        )

                                    [43] => stdClass Object
                                        (
                                            [term] => project manager
                                            [tf] => 6
                                        )

                                    [44] => stdClass Object
                                        (
                                            [term] => representative customer
                                            [tf] => 5
                                        )

                                    [45] => stdClass Object
                                        (
                                            [term] => social media
                                            [tf] => 5
                                        )

                                    [46] => stdClass Object
                                        (
                                            [term] => customer service manager
                                            [tf] => 4
                                        )

                                    [47] => stdClass Object
                                        (
                                            [term] => license preferred
                                            [tf] => 4
                                        )

                                    [48] => stdClass Object
                                        (
                                            [term] => post job
                                            [tf] => 4
                                        )

                                    [49] => stdClass Object
                                        (
                                            [term] => skill ability
                                            [tf] => 4
                                        )

                                    [50] => stdClass Object
                                        (
                                            [term] => manager assistant
                                            [tf] => 4
                                        )

                                    [51] => stdClass Object
                                        (
                                            [term] => marketing manager
                                            [tf] => 4
                                        )

                                    [52] => stdClass Object
                                        (
                                            [term] => service representative customer
                                            [tf] => 3
                                        )

                                    [53] => stdClass Object
                                        (
                                            [term] => build job description
                                            [tf] => 3
                                        )

                                    [54] => stdClass Object
                                        (
                                            [term] => job description example
                                            [tf] => 3
                                        )

                                    [55] => stdClass Object
                                        (
                                            [term] => job description customer
                                            [tf] => 3
                                        )

                                    [56] => stdClass Object
                                        (
                                            [term] => description customer service
                                            [tf] => 3
                                        )

                                    [57] => stdClass Object
                                        (
                                            [term] => representative customer service
                                            [tf] => 3
                                        )

                                    [58] => stdClass Object
                                        (
                                            [term] => service representatif typically
                                            [tf] => 3
                                        )

                                    [59] => stdClass Object
                                        (
                                            [term] => technical support specialist
                                            [tf] => 3
                                        )

                                    [60] => stdClass Object
                                        (
                                            [term] => build job
                                            [tf] => 3
                                        )

                                    [61] => stdClass Object
                                        (
                                            [term] => description example
                                            [tf] => 3
                                        )

                                    [62] => stdClass Object
                                        (
                                            [term] => example
                                            [tf] => 3
                                        )

                                    [63] => stdClass Object
                                        (
                                            [term] => data entry
                                            [tf] => 3
                                        )

                                    [64] => stdClass Object
                                        (
                                            [term] => job type
                                            [tf] => 3
                                        )

                                    [65] => stdClass Object
                                        (
                                            [term] => communication skill
                                            [tf] => 3
                                        )

                                    [66] => stdClass Object
                                        (
                                            [term] => order entry
                                            [tf] => 3
                                        )

                                    [67] => stdClass Object
                                        (
                                            [term] => description customer
                                            [tf] => 3
                                        )

                                    [68] => stdClass Object
                                        (
                                            [term] => representatif typically
                                            [tf] => 3
                                        )

                                    [69] => stdClass Object
                                        (
                                            [term] => customer complaint
                                            [tf] => 3
                                        )

                                    [70] => stdClass Object
                                        (
                                            [term] => manager sale
                                            [tf] => 3
                                        )

                                    [71] => stdClass Object
                                        (
                                            [term] => ready hire
                                            [tf] => 3
                                        )

                                    [72] => stdClass Object
                                        (
                                            [term] => store manager
                                            [tf] => 3
                                        )

                                    [73] => stdClass Object
                                        (
                                            [term] => business development
                                            [tf] => 3
                                        )

                                    [74] => stdClass Object
                                        (
                                            [term] => manager business
                                            [tf] => 3
                                        )

                                    [75] => stdClass Object
                                        (
                                            [term] => system analyst
                                            [tf] => 3
                                        )

                                    [76] => stdClass Object
                                        (
                                            [term] => officer chief
                                            [tf] => 3
                                        )

                                    [77] => stdClass Object
                                        (
                                            [term] => office manager
                                            [tf] => 3
                                        )

                                    [78] => stdClass Object
                                        (
                                            [term] => digital marketing
                                            [tf] => 3
                                        )

                                    [79] => stdClass Object
                                        (
                                            [term] => sale representative
                                            [tf] => 3
                                        )

                                    [80] => stdClass Object
                                        (
                                            [term] => public relation
                                            [tf] => 3
                                        )

                                    [81] => stdClass Object
                                        (
                                            [term] => sale associate
                                            [tf] => 3
                                        )

                                )

                        )

                    [1] => stdClass Object
                        (
                            [description] => This customer service representative job description template has key responsibilities. Use it when hiring for customer care, services or support team
                            [title] => Customer Service Representative job description template | Workable
                            [url] => https://resources.workable.com/customer-service-representative-job-description
                            [source] => https://resources.workable.com › customer-service-represe...
                            [list] => Array
                                (
                                    [0] => Proven customer support experience or experience as a Client Service Representative.
                                    [1] => Track record of over-achieving quota.
                                    [2] => Strong phone contact handling skills and active listening.
                                    [3] => Familiarity with CRM systems and practices.
                                    [4] => Customer orientation and ability to adapt/respond to different types of characters.
                                )

                            [position] => 2
                            [serp_type] => featured snippet
                            [isOrganicPage] => 1
                            [isOrganic] => 1
                            [serp_title] => Customer Service Representative job description - Workable ...
                            [serp_description] => Requirements
                            [zero] => 1
                            [hostname] => resources.workable.com
                            [canonical] => https://resources.workable.com/customer-service-representative-job-description
                            [h1] => Customer Service Representative job description
                            [h2] => Array
                                (
                                    [0] => Customer service representatives (CSR) duties and responsibilities:
                                    [1] => Job brief
                                    [2] => Responsibilities
                                    [3] => Requirements
                                    [4] => Post this Customer Service Representative job description job ad to 18+ free job boards with one submission
                                )

                            [h3] => Array
                                (
                                    [0] => What does a Customer Service Representative do?
                                    [1] => Customer Service Responsibilities list:
                                    [2] => Hiring Customer Service Representative job description
                                )

                            [h2WithAnchors] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [text] => Customer service representatives (CSR) duties and responsibilities:
                                        )

                                    [1] => stdClass Object
                                        (
                                            [text] => Job brief
                                        )

                                    [2] => stdClass Object
                                        (
                                            [text] => Responsibilities
                                        )

                                    [3] => stdClass Object
                                        (
                                            [text] => Requirements
                                        )

                                    [4] => stdClass Object
                                        (
                                            [text] => Post this Customer Service Representative job description job ad to 18+ free job boards with one submission
                                        )

                                )

                            [published_time] => stdClass Object
                                (
                                    [lastUpdate] => 
                                    [dateFormatted] => 11o July 2013
                                    [dateISO] => 2013-07-11T15:25:49+00:00
                                )

                            [modified_time] => stdClass Object
                                (
                                    [lastUpdate] => 
                                    [dateFormatted] => 19o March 2021
                                    [dateISO] => 2021-03-19T21:17:11+00:00
                                )

                            [type] => article
                            [wordCount] => 600
                            [imgCount] => 1
                            [lang] => stdClass Object
                                (
                                    [langLinks] => Array
                                        (
                                            [0] => stdClass Object
                                                (
                                                    [lang] => en
                                                    [url] => https://resources.workable.com/customer-service-representative-job-description
                                                )

                                            [1] => stdClass Object
                                                (
                                                    [lang] => fr
                                                    [url] => https://resources.workable.com/fr/representant-du-service-a-la-clientele-descriptif-de-poste/
                                                )

                                            [2] => stdClass Object
                                                (
                                                    [lang] => de
                                                    [url] => https://resources.workable.com/de/kundendienstmitarbeiter-stellenbeschreibung/
                                                )

                                            [3] => stdClass Object
                                                (
                                                    [lang] => el
                                                    [url] => https://resources.workable.com/el/antiproswpos-eksypiretisis-pelatwn-perigrafi-ergasias/
                                                )

                                            [4] => stdClass Object
                                                (
                                                    [lang] => es
                                                    [url] => https://resources.workable.com/es/representante-del-servicio-de-atencion-al-cliente-descripcion-del-puesto/
                                                )

                                            [5] => stdClass Object
                                                (
                                                    [lang] => pt-br
                                                    [url] => https://resources.workable.com/pt-br/representante-de-atendimento-ao-cliente-descricao-do-trabalho/
                                                )

                                        )

                                    [size] => 6
                                    [string] => en / fr / de / el / es / pt-br
                                )

                            [faq_on_page] => Array
                                (
                                )

                            [anchors] => stdClass Object
                                (
                                    [size] => 43
                                    [outboundSize] => 16
                                    [list] => Array
                                        (
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                                                (
                                                    [text] => 
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                                                    [hrefDomain] => addtoany.com
                                                    [rel] => nofollow noopener
                                                    [isOutbound] => 1
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                                            [1] => stdClass Object
                                                (
                                                    [text] => 
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                                                    [rel] => nofollow noopener
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                                                    [hrefDomain] => addtoany.com
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                                                    [hrefDomain] => addtoany.com
                                                    [rel] => nofollow noopener
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                                                    [hrefDomain] => addtoany.com
                                                    [rel] => nofollow noopener
                                                    [isOutbound] => 1
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                                                    [rel] => nofollow noopener
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                                                    [hrefDomain] => addtoany.com
                                                    [rel] => nofollow noopener
                                                    [isOutbound] => 1
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                            [body] => Customer Service Representative job descriptionThis Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Post this job for free Available in English EspañolDeutschFrançaisΕλληνικάPortuguês Customer service representatives (CSR) duties and responsibilities:. Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. Hiring a Customer Service Representative? Sign up for Workable's 15-day free trial to post this job and hire better, faster. Job brief. We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Responsibilities. Customer Service Responsibilities list:. Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements. Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma Hiring Customer Service Representative job description. Post this Customer Service Representative job description job ad to 18+ free job boards with one submission. Start a free Workable trial and post your ad on the most popular job boards today. Available in English EspañolDeutschFrançaisΕλληνικάPortuguês Related Job Descriptions Customer Support Specialist job description Customer Service Trainer job description Call Center Representative job description Related Interview Questions Customer Service Representative interview questions Stress management interview questions Communication interview questions Related Topics How to assess customer service representatives Best recruitment strategies to attract top talent 5 qualities of a good employee and candidate and how to evaluate them in an interview
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                            [title] => Customer Service Representative Job Description Sample | Monster.com
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                            [body] => Customer Service Representative Job Description Template This customer service representative job description sample can provide a template for a posting that will attract the best-of-the-best candidates. For ideal results, maintain the structure and organization of this outline, then edit and revise this template to meet your specific job requirements and duties. Then go and browse Monster’s customer service representative job listings to find more ideas for crafting the perfect description. Copy Job Description Template Text Copy Job Description Template Text Customer Service Representative. [Intro paragraph] You’ll get the most responses to your job posting by taking the next 2-3 sentences to introduce your business to prospective customer service reps. This is your opportunity to set your company apart from competing job listings and sell yourself to job seekers by highlighting your unique company culture and working environment, and what you bring to the table for new hires,. Customer Service Representative Job Responsibilities: Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. [Work Hours & Benefits] Here is where you can highlight working hours and benefits specific to your company. This is another chance to sell potential applicants on things like overtime or seasonal availability. You should also list any benefits that set your firm apart, like paid vacation time or family leave, commuting credits, and childcare reimbursements. Customer Service Representative Qualifications / Skills: Customer service Product knowledge Market knowledge Quality focus Problem solving Documentation skills Phone skills Listening Resolving conflict Analyzing information Multi-tasking Education, Experience, and Licensing Requirements: University/college degree is an asset Familiarity with office software and phone systems a plus Previous experience, especially in particular industry, preferred [Call to Action] Job hunters are familiar with your company and the job requirements — great job! Now you need a compelling call to action so prospective candidates know exactly how to apply. Let them know who to contact at your company to apply, and how and where to submit an application, resume, and supporting documents. Copy Job Description Template Text Copy Job Description Template Text Get Help Hiring Your next Customer Service Representative Customer service reps are the first line of contact your customers have with your business, and a great job posting is just the start to finding great hires. Need help determining the perfect match? Monster’s flexible monthly plans will help you efficiently attract and hire top talent. Our plans give the option to swap out job postings, upgrade, scale back, or even cancel at no additional charge. Get started today!
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                                            [question] => What is a customer service representative?
                                            [answer] => A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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                                            [answer] => Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.
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                                            [answer] => When you advertise a customer service representative job, you should include details about the position of your company. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in your next hire.
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Office Manager Job Description. 
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                            [body] => Customer Service Representative Job DescriptionLearn about the key requirements, duties, responsibilities, and skills that should be in a customer service representative job description. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.Special Offer Try Betterteam for FREESend jobs to 100+ job boards with one submission Post Jobs for FREECompletely free trial, no card required.Reach over 250 million candidates.Customer Service Representative Job Description Template. We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer Service Representative Responsibilities:. Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:. High school diploma, general education degree, or equivalent.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Experience working with customer support.Customer Service Representative FAQs:. What is a customer service representative?A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.What are the duties of a customer service representative?Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.Where can I find customer service representatives to hire?Try looking at free job posting sites. Sites like Indeed, Glassdoor, and Monster are great for spreading the word about your job.Can I customize the CSR job description?When you advertise a customer service representative job, you should include details about the position of your company. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in your next hire.Where can I find interview questions for a customer service representative?After you have created a CSR position description, take a look at our customer service representative interview questions. Related Articles:. Office Manager Job Description. Learn about the key requirements, duties, responsibilities, and skills that should be in an office manager job description. Office Assistant Job Description. Learn about the key requirements, duties, responsibilities, and skills that should be in an office assistant job description. Administrative Assistant Job Description. Learn about the key requirements, duties, responsibilities, and skills that should be in an administrative assistant job description. Customer Service Representative Interview Questions. Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates. Office Manager Interview Questions. Top 5 office manager interview questions with detailed tips for both hiring managers and candidates. Office Assistant Interview Questions. Top 5 office assistant interview questions with detailed tips for both hiring managers and candidates. Administrative Assistant Interview Questions. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates.
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                            [body] => Customer Service Representative Job Description TopResume Editor In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume. By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills, credentials, and work experience matter most to an employer in your target field. Customer service representative job description. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction. Customer service representative duties:. Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Meet personal/team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Go the extra mile to engage customers Resolve customer complaints via phone, email, mail, or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Act as the company gatekeeper Suggest solutions when a product malfunctions Handle product recalls Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Work with customer service manager to ensure proper customer service is being delivered Close out or open call records Compile reports on overall customer satisfaction Read from scripts Handle changes in policies or renewals Customer service representative requirements:. Proven customer support experience Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Customer service representative skills & proficiencies:. Customer Service Skills Product Knowledge Quality Focus Market Knowledge Documentation Skills Listening Skills Phone Skills Resolving Conflict Multitask Patience Negotiation Positive Attitude Attention to Detail People Oriented Analysis Problem Solving Organizational Skills Adaptability Ability to Work Under Pressure Computer Skills Recommended Reading:. How to Tailor Your Resume to a Specific Job Description Customize Your Resume to Stand Out From the Crowd What's an ATS-Friendly Resume? And How to Write One Related Articles:. 7 Signs Your Resume is Making You Look Old Why a Simple Resume Layout is a Successful Resume 10 Steps to a Better Career: Our Top Advice From 2015 See how your resume stacks up. . Get a free expert review × Share this article: Let's stay in touch. Subscribe today to get job tips and career advice that will come in handy. Your information is secure. Please read our privacy policy for more information.
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                            [body] => Customer Service Representative Job Description: Top Duties and Qualifications A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best help customers. Build a Job Description Are you a Job Seeker? Find Jobs Customer Service Representative duties and responsibilities. A Customer Service Representative’s duty is to support customers. This main responsibility covers lots of duties, such as: Providing introductory information to new customers Ensuring that customers are satisfied with products or services Following up with clients or customers to check that they’re still satisfied with any purchases Letting customers or clients know about additional products or services Determining the quickest, most effective ways to answer a client’s or customer’s questions Escalating queries and concerns Troubleshooting common issues with a product or service Working with a team of CSRs and other departments to find appropriate solutions Customer Service Representative Job Description Examples .   Example 1 . Seeking an insurance customer service representative for our personal lines insurance department. Provide support for our property and casualty policy holders. Process policy changes and payments, data entry, claims reporting. Part time flexible schedule. P&C Insurance License preferred 1 to 3 years related insurance experience preferred Computer skills required Requires good communication and listening skills, Ability to multi-task, and prioritize tasks. This is a customer service position with cross selling opportunities to earn additional compensation. Job Type: Part-time Pay: $14.00 - $17.00 per hour Benefits: * Flexible schedule * Paid time off Schedule: * Monday to Friday * No nights * No weekends Supplemental Pay: * Commission pay COVID-19 considerations: Following CDC guidelines to protect staff and customers. * P&C Insurance License (Preferred) Work Location: One location Example 2 . Team Auto Group is growing and we are hiring for a Customer Service Representative in our collision center. Must be willing to work Saturdays and afternoons when needed. Essential duties and responsibilities include the following: Answer incoming calls Coordinate dealer trade drivers Notify management of any customer concerns and attempt a resolution. Maintain customer satisfaction scores at or above company standards. *Job Requirements: * - Must be able to work five days per week - Professional appearance and strong communication skills. - Ability to understand and follow instructions. - Valid driver's license with good driving record. - Must be TEAM-oriented. - Must be competent with popular computer programs (internet, email, word, light use of excel) Job Type: Full-time Pay: $10.00 - $13.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Referral program * Vision insurance Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) * Driver's License (Preferred) Work Location: One location Example 3 . *ORDER ENTRY/Customer Service Representative* *Job Description* As an *Order Entry Representative*, you will be integral part of the wholesale flower bulb distribution with DeVroomen. Our primary customers are landscape contractors, professional growers, and garden centers. The *Order Entry Representative* will be responsible for entering orders/data, managing customer service issues, and supporting the sales efforts. The ideal candidate will need to possess a positive attitude and be customer service oriented, have strong communication skills, and enjoy talking to people daily. *Responsibilities and Duties: * * Order & Data Entry * Perform order entry in Navision/Maintain superior level of accuracy * Assist online and walk-in customers * Create PO for drop ship order from other US vendors * Complete ing for orders and shipping * Communicate with sales staff and customers about orders (sold out, quantity change, etc.…) * Guard the margins per order * Proofread orders done by others * Maintain all systems and daily filing tasks * Customer Service * Acquire full knowledge of all DeVroomen Programs * Work with customers and sales team to resolve issues * Collaborate with Production Team to resolve issues * Form professional relationships with customers * Follow up with claims to check on the status and relay messages onto the appropriate individual(s) * Administrative Tasks * Manages main phone line and transfers calls * Maintain updated records * Prepare and mail bid books and other materials Additional responsibilities and duties as required to support the team when requested *Qualifications: * * Excellent computer skills * MS Office power user: utilizing Microsoft Excel, Word, Outlook, Google Drive, * Excellent verbal and telephone skills * Strong problem-solving skills * Attention to detail * Excellent written and verbal communication skills * Planning and organization skills * Professionalism and integrity * Teamwork and * Results oriented *Must pass Drug test and Background check.* Job Type: Full-time Post a job in minutes and start receiving quality resumes as soon as today. No credit card required Easy posting process No contracts required Build a Customer Service Representative Job Description Post a job in minutes and start receiving quality resumes as soon as today. No credit card required Easy posting process No contracts required Build a Job Description What does a Customer Service Representative do? Customer Service Representatives typically work for corporations as a part of the customer service department. They help customers order and return products and assist them in assembling or repairing products by offering advice. Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty. Customer Service Representative job description intro paragraph. When writing a Customer Service Representative job description, start by introducing the job and company to prospective Customer Service Representatives. Briefly highlight the work environment, what sets your company apart and why the role is important to your company. For example: “Company ABC is looking for a positive and professional Customer Service Representative to join our growing team in Austin, TX. In this role, you’ll be our customers’ first point of contact, responsible for delivering a best in class customer support experience. At Company ABC, we’re committed to fostering an environment that’s welcoming, inclusive and respectful. We’re proud to have a 4.5 star rating on Indeed Company Pages from our employees. We also offer plenty of opportunities to advance into management since we promote from within.” Customer Service Representative skills and qualifications. Customer Service Representatives need a variety of skills and qualifications to succeed, including: Interpersonal and customer service skills Analytical and problem-solving skills Multitasking and organizational skills Ability to answer a high volume of calls and/or emails daily Ability to share work among a customer service team Attentiveness and patience Time-management skills Ability to find the positive in any situation Customer Service Representative salary expectations. A Customer Service Representative makes an average of $13.55 per hour. Pay rate may depend on level of experience, education and the geographical location. Customer Service Representative education and training requirements. Customer service jobs don’t require any type of formal education. However, candidates should have a high school diploma or GED. Some candidates may have an associate degree or higher in a related field, but work experience and skills are ultimately more important than education credentials for these positions. CSRs usually undergo on-the-job training to learn about the company’s policies and procedures.  Customer Service Representative experience requirements. Entry-level CSRs can start with no prior experience, especially if they have a degree. Ideal candidates, though, will have one to three years of experience in a customer-facing role. Applicants with more experience (five or more years) are best suited for management roles or a customer service position involving some type of leadership responsibilities. Job description samples for similar positions. If the job description for the Customer Service Representative does not suit your needs, view descriptions for related professions: Customer Service Manager Sales Support Specialist Technical Support Specialist Ready to Hire a Customer Service Representative? Build a Customer Service Representative Job Description Ready to Hire a Customer Service Representative? Build a Job Description Frequently asked questions about Customer Service Representatives.   What is the difference between a Customer Service Representative and a Technical Support Representative? Although Customer Service Representatives and Technical Support Representatives both help customers with questions and concerns, their level of expertise may differ. The main difference between a Customer Service Representative and a Technical Support Representative is that Customer Service Representatives typically receive customer feedback and answer questions to the best of their abilities.  In contrast, Technical Support Specialists have IT training, which helps them provide advanced expertise to customers in setting-up and navigating electronic devices. They use their knowledge and device manuals to help customers troubleshoot problems with their devices and decide what to do moving forward.    What are the daily duties of a Customer Service Representative? On a typical day, a Customer Service Representative starts by reviewing their phone messages and professional email. They work to respond to customer complaints, questions and general feedback in a timely manner. Throughout the day, they participate in meetings with the rest of the customer service department. They ask questions about complex customer situations in hopes of improving the quality of their responses. They also listen to PowerPoint presentations about new products and customer reviews to aid in their understanding of the company’s offerings.  Once back at their desk, they multitask between answering phone calls or chat messages from customers. After answering questions or receiving feedback, they fill out a customer service form to describe the incident and its resolution. They file these forms into digital categories like customer complaints, questions or praise for future review.   What qualities make a good Customer Service Representative? A good Customer Service Representative is someone who displays excellent patience under pressure. Being patient allows them to maintain a professional manner when talking with upset or confused customers. Further, it helps improve customer loyalty because they make customers feel valued and provide solutions for them. Customer Service Representatives should also have extensive knowledge of their company’s products and may even purchase them to help provide comprehensible advice about using products. For example, a Customer Service Representative who uses one or their company’s software applications may help customers learn how to download and use it appropriately.   Who does a Customer Service Representative report to? Customer Service Representatives typically report to the Customer Service Manager. Customer Service Managers provide Representatives with insights into how to approach complicated customer interactions. They also train Customer Service Representatives on how to talk about the company’s products or services. Job Description Examples. Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed. A-C D-H I-L M-P Q-S T-Z Start Searching for Titles... 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Document Controller Driver Economist Editor Electrical Engineer Electrician Electronics Engineer Elementary Teacher EMT Emergency Medical Technician Engagement Manager Engineer Engineering Manager Enterprise Architect Environmental Engineer Environmental Scientist ER Nurse ER Tech Esthetician Estimator Event Coordinator Event Planner Executive Assistant Executive Chef Executive Director Executive Producer Executive Secretary Expeditor Facilities Manager Fashion Designer File Clerk Film Director Film Editor Finance Manager Financial Advisor Financial Analyst Financial Consultant Financial Manager Financial Planner Firefighter Fleet Manager Flight Attendant Food Runner Food Server Foreman Forensic Psychologist Forensic Scientist Forklift Operator Front Desk Agent Front End Developer Full-Stack Developer Game Designer General Contractor General Counsel General Manager Geologist Grant Writer Graphic Designer Grocery Clerk Groundskeeper Guidance Counselor Hair Stylist Handyman Head Cashier Health Administrator Health Educator Help Desk Clerk Historian Home Health Aide Home Health Nurse Hospitalist Hostess Hotel Front Desk Clerk Hotel Manager Housekeeper HR Assistant HR Coordinator HR Director HR Generalist HR Manager Human Resource Business Partner Human Resources Manager Human Services HVAC Technician Industrial Engineer Information Security Analyst Inside Sales Representative Instructional Designer Insurance Agent Intensive Care Unit Nurse Interior Designer Internal Auditor Interpreter Inventory Clerk Inventory Manager Inventory Specialist Investment Banker IT Auditor IT Business Analyst IT Director IT Manager IT Project Manager IT Specialist IT Technician Janitor Java Developer Job Coach Journalist Junior Accountant Key Holder Kindergarten Teacher Kitchen Manager Lab Assistant Lab Technician Laborer Landscaper Law Clerk Lawyer Lead Teacher Leasing Agent Leasing Consultant Legal Assistant Legal Secretary Librarian Library Assistant Licensed Practical Nurse (LPN) Lifeguard Line Cook Loan Officer Loan Processor Logistics Coordinator Logistics Manager Logistics Specialist Coordinator Loss Prevention LVN Licensed Vocational Nurse Machine Operator Mail Carrier Mail Clerk Mail Handler Maintenance Manager Maintenance Technician Management Assistant Management Consultant Manager Managing Director Managing Editor Manufacturing Engineer Marine Biologist Market Research Analyst Marketer Marketing Analyst Marketing Assistant Marketing Consultant Marketing Coordinator Marketing Director Marketing Intern Marketing Manager Marketing Specialist Massage Therapist Material Handler Materials Manager Mechanic Mechanical Engineer Media Planner Medical Assistant Medical Biller Medical Coder Medical Director Medical Examiner Medical Office Assistant Medical Office Manager Medical Receptionist Medical Records Clerk Medical Scribe Medical Secretary Medical Technologist Medical Transcriptionist Merchandiser Microbiologist Millwright Music Producer Nanny Neonatal Nurse Network Administrator Network Engineer Network Technician Neurologist Neurosurgeon Night Auditor Nuclear Medicine Technologist Nurse Nurse Manager Nurse Practitioner Nursing Assistant Nutritionist OB-GYN (Obstetrician Gynecologist) Occupational Therapist Occupational Therapy Assistant Office Administrator Office Assistant Office Clerk Office Coordinator Office Manager Operational Manager Operations Analyst Operations Coordinator Operations Manager Optician Optometrist Order Picker Outreach Coordinator Outside Sales Representative Package Handler Packer Painter Paralegal Paramedic Paraprofessional Pastor Pastry Chef Pathologist Patient Advocate Patient Care Coordinator Patient Care Technician Payroll Clerk Payroll Manager Payroll Specialist Pediatric Nurse Pediatrician Personal Assistant Personal Banker Personal Trainer Pharmacist Pharmacy Technician Phlebotomist Photographer Phyisican Physical Therapist Physical Therapist Assistant Physical Therapy Assistant Physician Assistant Pipe Fitter Plant Manager Plumber Police Police Officer Porter Practice Manager Prep Cook Preschool Teacher President Press Operator Pricing Analyst Principal Probation Officer Process Engineer Procurement Manager Procurement Specialist Producer Product Designer Product Engineer Product Manager Product Marketing Manager Product Owner Production Assistant Production Manager Production Supervisor Production Worker Program Analyst Program Assistant Program Coordinator Program Director Program Manager Programmer Analyst Project Coordinator Project Engineer Project Manager Property Manager Psychiatrist Psychologist Public Relations Account Manager Public Relations Manager Public Relations Specialist Purchasing Agent Purchasing Assistant Purchasing Manager Quality Assurance Quality Control Inspector Quality Engineer Quality Inspector Quality Manager Radiologic Technologist Radiologist RBT Registered Behavior Technician Real Estate Agent Real Estate Broker Realtor Receiving Clerk Receptionist Recruiter Regional Sales Manager Registered Nurse Relationship Manager Research Analyst Research Assistant Research Associate Researcher Resident Assistant Respiratory Therapist Restaurant Manager Restaurant Server Retail Assistant Manager Retail Associate Retail Sales Associate Retail Store Manager Risk Analyst Risk Manager Safety Manager Sale Associate Sales Assistant Sales Associate Sales Clerk Sales Consultant Sales Coordinator Sales Director Sales Engineer Sales Manager Sales Representative Sales Support Specialist Scheduler School Bus Driver School Social Worker Secretary Security Security Engineer Security Guard Security Officer Senior Accountant Senior Project Manager Service Advisor Service Manager Service Writer Shift Leader Shift Manager Shipping Clerk Social Media Coordinator Social Media Director Social Media Intern Social Media Manager Social Media Specialist Social Worker Software Architect Software Developer Software Engineer Solution Architect Sous Chef Special Education Teacher Speech Pathologist Sports Medicine Physician Staff Accountant Staffing Coordinator Stocker Store Associate Store Clerk Store Manager Student Assistant Substitute Teacher Supervisor Supply Chain Analyst Supply Chain Manager Surgeon Surgical Technician Surveyor System Administrator System Engineer Systems Administrator Systems Analyst Systems Engineer Tax Accountant Tax Preparer Teacher Teacher Assistant Teaching Assistant Team Leader Technical Analyst Technical Director Technical Project Manager Technical Support Specialist Technical Writer Telemarketer Teller Training Coordinator Training Manager Translator Travel Agent Treasurer Truck Driver Tutor Ultrasound Technician Underwriter UX Designer Veterinarian Veterinary Assistant Veterinary Technician Vice President Video Editor Video Producer Virtual Assistant Volunteer Coordinator VP of Operations Waiter Waiter/Waitress Warehouse Manager Warehouse Worker Web Designer Web Developer Webmaster Welder Wildlife Biologist Writer Youth Pastor Zoologist Home How to Write a Job Description Customer Service Representative *Indeed provides this information as a courtesy to users of this site. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer. Last updated: May 07, 2021
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                                            [term] => analyst
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                                    [13] => stdClass Object
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                                            [term] => description
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                                    [14] => stdClass Object
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                                            [term] => coordinator
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                                    [18] => stdClass Object
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                                            [term] => specialist
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                                    [19] => stdClass Object
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                                            [term] => officer
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                                    [20] => stdClass Object
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                                            [term] => product
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                                    [21] => stdClass Object
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                                            [term] => skill
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                                    [22] => stdClass Object
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                                            [term] => technician
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                                    [23] => stdClass Object
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                                            [term] => medical
                                            [tf] => 15
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                                    [24] => stdClass Object
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                                            [term] => support
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                                    [25] => stdClass Object
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                                            [term] => order
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                                    [26] => stdClass Object
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                                            [term] => business
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                                    [27] => stdClass Object
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                                            [term] => marketing
                                            [tf] => 13
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                                    [28] => stdClass Object
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                                            [term] => account
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                                    [29] => stdClass Object
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                                            [term] => nurse
                                            [tf] => 12
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                                    [30] => stdClass Object
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                                    [31] => stdClass Object
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                                    [32] => stdClass Object
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                                            [term] => administrator
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                                    [33] => stdClass Object
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                                            [term] => chief
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                                    [34] => stdClass Object
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                                    [35] => stdClass Object
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                                    [38] => stdClass Object
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                                    [40] => stdClass Object
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                                    [41] => stdClass Object
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                                            [term] => support specialist
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                                    [42] => stdClass Object
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                                    [43] => stdClass Object
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                                    [44] => stdClass Object
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                                    [45] => stdClass Object
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                                            [term] => social media
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                                    [46] => stdClass Object
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                                    [47] => stdClass Object
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                                    [48] => stdClass Object
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                                            [term] => post job
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                                    [49] => stdClass Object
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                                    [50] => stdClass Object
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                                    [51] => stdClass Object
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                                    [52] => stdClass Object
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                                    [53] => stdClass Object
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                                    [54] => stdClass Object
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                                    [70] => stdClass Object
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                                    [72] => stdClass Object
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                                    [74] => stdClass Object
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                                    [79] => stdClass Object
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                                    [80] => stdClass Object
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                                    [81] => stdClass Object
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                            [title] => Customer Service Representative Sample Job Description by The Hire Standard — The Hire Standard
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                            [description] => A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
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                            [body] =>  Customer Service RepresentativeSample Job DescriptionJob brief:. We are looking for a customer-oriented service representative.Role Objectives:. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Key Responsibilities:. Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersQualifications:. Proven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively
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                            [description] => Sample customer service job description. What are the duties and responsibilities of a customer service job? The customer service role is clearly detailed and defined
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                            [body] => Customer Service Job Description The customer service job description gives you a good understanding of the duties, responsibilities and skills involved in customer service work. Although customer service jobs vary according to sector, the company and the level of the position, the fundamental job requirements remain standard for the customer service function in an organization. Select the details that apply to your position from this comprehensive customer service responsibilities list. CUSTOMER SERVICE JOB DESCRIPTION. General PurposeInteract with customers to provide and process information in response to inquiries, concerns and requests about products and services.Main Job Duties and Responsibilitiesdeal directly with customers either by telephone, electronically or face to facerespond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiriesprovide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service processEducation and ExperienceHigh school diploma, general education degree or equivalentknowledge of customer service principles and practicesknowledge of relevant computer applicationsknowledge of social media platformsknowledge of administrative proceduresnumeric, oral and written language applicationsproduct knowledgeKey Skills and Competenciesinterpersonal skillscommunication skills- verbal and writtenlistening skillsproblem analysis and problem-solvingattention to detail and accuracydata collection and orderingcustomer service orientationadaptabilityinitiativestress tolerance Use this customer service job description Part 2 to further develop your job description. Use this job description to create a winning customer service resume. Do you want help in creating your resume? Use the customer service resume template to write a professional and persuasive resume. CUSTOMER SERVICE RESUMES. Customer Service Resume CUSTOMER SERVICE RESUMES. Customer Service Manager Resume CUSTOMER SERVICE RESUMES. Help Desk Resume Sample Entry Level Customer Service Resume Send a powerful cover letter with you resume. View the customer service cover letter and adapt it for your own use. Customer Service Resume Objective Examples Customer service job interviews. CUSTOMER SERVICE INTERVIEWS. Customer Service Interview Guide CUSTOMER SERVICE INTERVIEWS. Customer Service Interview Q&A CUSTOMER SERVICE INTERVIEWS. Behavioral Interview Questions What skills do you need for customer service? Employers responded to this question by identifying these 5 key customer service representative skills in addition to a strong customer service orientation:effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships adaptability including the ability to perform efficiently in different environments and with diverse tasks and peoplestress tolerance and the ability to maintain satisfactory work standards under pressurein-depth product knowledge including proactive learning and understanding Don't miss these customer service job description pages. CUSTOMER SERVICE JOBS. Call Center Job Description CUSTOMER SERVICE JOBS. Retail Sales Job Description CUSTOMER SERVICE JOBS. Help Desk Job Description Customer Service Manager Job DescriptionBank Customer Service Job DescriptionLatest Update - Customer Service Salary Indeed.com reports that the average salary for Customer Service Representative job postings on the site for the United States is $14.20 per hour as of January 2022 and additional commission is paid at an average of $6,725 per year.  To Top of Page Don't Miss These Latest UpdatesCongratulations, you have got the job offer! Find out how to accept in the correct way with this job offer acceptance email sample.What is a professional reference and who you can and cannot use. All about job references. Use this job application follow up email when you haven't heard back from the employer.Sometimes you have to cancel a job interview. Use this cancel an  interview email to do it professionally. Interview PreparationInterview Questions & AnswersInterview Tips Interview GuidesAfter the InterviewThe Job Offer ResumesCover LettersJob Descriptions Latest NewsAbout UsPrivacy Policy © Copyright 2020   |   Best-Job-Interview.com   |   All Rights Reserved.
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                            [body] => Customer Service Representative Customer service representative job description. Customer service representative jobs range from entry-level to manager. This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates. Some companies require an associate or bachelor’s degree or several years of relevant experience. Careers in this category may also have the title of Customer service specialist, customer service agent or client services representative. Typical duties of a customer service representative. Receiving and placing customer service telephone calls Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems Robert Half is a leading office staffing agency.  
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                            [body] => How to Become a Customer Service RepresentativeOverviewJobsSalaryResumeSkillsWhat They DoEducationCertificationsDemographicsBest StatesMore Remote JobsInterview QuestionsCover LetterGet Alerts For Customer Service Representative JobsOn This PageSkip to sectionOverviewOpen JobsCareer PathsAverage SalaryResume Examples & TemplatesMore DemographicsEducational RequirementsTop SkillsBest StatesEmployersDemographicsEducational RequirementsTop SkillsBest StatesEmployersWhat is a Customer Service Representative. Do you like listening to others' problems? Well, ok, nobody really enjoys listening to complaints, but some are better at pretending to care than others. If that's you, maybe consider a career as a customer service representative. From customer complaints to processing orders and just being able to answer questions, customer service representative interact with customers throughout their day. The great news is that representatives are needed in almost every industry, so it shouldn't be that difficult to find a job. And as long as you're able to communicate well with others and know your way around a computer, all you need is a high school degree and some on-the-job training. What Does a Customer Service Representative Do. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.Learn more about what a Customer Service Representative doesHow To Become a Customer Service Representative. Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers. Education Customer service representatives typically need a high school diploma. Training Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations. General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment. In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations. Licenses, Certifications, and Registrations Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams. Important Qualities Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them. Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner. Interpersonal skills. Representatives should be able to create positive interactions with customers. Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers. Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Show moreWhat is the right job for my career path?Tell us your goals and we'll match you with the right jobs to get there.See My JobsAverage Salary$29,624Job Growth Rate-2%Job Openings304,799Don't Have A Professional Resume?Create My ResumeCustomer Service Representative Career Paths. As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. Using our career map, a Customer Service Representative can determine their career goals through the career progression. For example, they could start out with a role such as Account Executive, progress to a title such as Sales Manager and then eventually end up with the title District Manager. Customer Service RepresentativeAccount ExecutiveSales ManagerStore ManagerDistrict Manager7 YearsAccount ExecutiveSales ManagerDirector Of Sales10 YearsAccount ExecutiveAccount ManagerSenior Account Manager7 YearsOffice AssistantExecutive AssistantOffice ManagerAccount Manager5 YearsSpecialistTeam LeaderAssistant ManagerSales Manager5 YearsSpecialistTeam LeaderProject ManagerProduct Manager6 YearsShow MoreShareEmbed On Your WebsiteTop Careers Before Customer Service Representative. Cashier(519,490 Jobs)27.1 %Sales Associate(711,130 Jobs)12.7 %Administrative Assistant(94,809 Jobs)6.9 %Show MoreSearch for these jobsTop Careers After Customer Service Representative. Cashier(519,490 Jobs)20.2 %Sales Associate(711,130 Jobs)10.0 %Administrative Assistant(94,809 Jobs)9.4 %Show MoreSearch for these jobsCustomer Service Representative Jobs You Might Like. What is the right job for my career path?Tell us your goals and we'll match you with the rights job to get there.See my jobsCreate The Perfect ResumeOur resume builder tool will walk you through the process of creating a stand-out Customer Service Representative resume.Create My Resume NowAverage Salary for a Customer Service Representative. Customer Service Representatives in America make an average salary of $29,624 per year or $14 per hour. The top 10 percent makes over $37,000 per year, while the bottom 10 percent under $23,000 per year.Average Salary$29,624Find Your Salary EstimateHow much should you be earning as an Customer Service Representative? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.View Your SalarySee More Salary InformationCalculate your salary. Use Zippia's Salary Calculator to see how your pay matches up.CalculateCustomer Service Representative Resumes. Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Service Representative. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job. Jerry OwensCustomer Service RepresentativeContact InformationDallas, TX(990) [email protected] TransactionsCompany PoliciesCustomer InteractionInternetCPRStock RoomCustomer ConfidenceSafe EnvironmentTimely FashionCustomer Service  Employment HistoryCustomer Service Representative2015 - PresentVerizonDallas, TXReview and adjust customer accounts as they relate to price plans and usage of their Cellular Service.Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.Resolved billing, product and Customer Service concerns, incorporated templates and original writings which also served as legal documents.Help customers understand their billing cycle and explain their bill to them.Customer Service Attendant2014 - 2015AmazonSeattle, WAResolved customer's inquiries and issues within company policies and guidelines.Answered telephone calls from clients who needed technical assistance with their Internet presence.Sales Clerk2013 - 2014NordstromSeattle, WAListened carefully to customers needs, identified solutions and engaged customer into buying.Demonstrated product knowledge through customer and employee interactions.EducationHigh School Diploma 2013 - 2013  George JacksonCustomer Service RepresentativeContact InfoFairfield, AL(910) [email protected] InformationLoan ApplicationsPositive AttitudeAppropriate ChangesHealth CareCommunicationPrivate IndividualsAccurate InformationProduct KnowledgeNew MerchandiseEmployment HistoryCustomer Service Representative2020 - PresentTeletech HoldingsFairfield, ALOpened and closed customer accounts.Answered multiple phone lines and multi-tasked inputting data, internet research as well as scheduling appointments.Resolved customer complaints via telephone, email, or other written correspondence regarding billing, account features, and general inquires.Assisted in the change from the Procomm Plus computer system to the JDEdwards system.Participated in staff placement and trained all new security personnel on building's standard operation procedures.Telephone Service Representative2018 - 2020XeroxMadison, MSProvide excellent verbal and written communication.Process customer requests, process credits/adjustments via 10-key pad to customer accounts.Enhanced customer experience via telephone communication with clients.Customer Sales Representative2009 - 2018XeroxMadison, MSRespond to customer inquires in a call setting environment Handled customer bill questions Interacted and informed customers about services availableAnswer questions regarding claims *Review benefits with health care professionals *Provide information regarding prior authorizationsReceived training on Apple products, steps of procedures, and iTunes Store Support receptionist.EducationHigh School Diploma 2009 - 2009  Walter KingCustomer Service RepresentativeCharlotte, NC(590) [email protected] Service Representative2019 - PresentiQor Holdings•Charlotte, NCDeal with customer accounts, financial tracking and collections for Sprint/Nextel.Maintained a friendly and positive attitude when communicating with customers.Trained in enhanced customer service to display a caring and nurturing experience when customers calls in with any issue.Provide excellent customer service by answering or referring financial questions Assisted customers with opening new accounts while processing sensitive informationOutbound Sales Representative2012 - 2019Time Warner Cable Enterprises•Charlotte, NCConducted outbound sales calls to current and prospective Cable subscribers from internal CRM.Provided technical telephone support for cable technicians with issues on the installation of software, internet modems, and cable converters.Crew Trainer2011 - 2012McDonald's•Baltimore, MDAssisted managers in training new and old crew members on new operating procedures Solved customer issues Managed front counter and drive-thruClean, stock,make orders, cashier,train new peopleSkillsGreeting CustomersSales GoalsCrew MembersREPProcess OrdersPotential CustomersCustomer ServiceProduct KnowledgePurchase OrdersMedicareEducationHigh School Diploma 2011 - 2011  Zachary WeaverCustomer Service RepresentativeEmployment HistoryCustomer Service Representative2019 - PresentAT&TSan Jose, CAPerform alarm test of each device daily on sales floor.Worked with management to identify performance issues and assisted representatives with processing complex orders and respond to customer complaints.Served as a Lead Sales Support Representative and as Lead Cashier.Promoted from Senior Customer Service Representative.Customer Service Senior Associate2016 - 2019Sears HoldingsSan Jose, CARemoved items from dressing rooms and registers and placed back in correct spots on the sales floorDetermined possible causes of customer complaints.Maintained sales floor/displays Cashiered Recovered merchandise Set new prices/tagsStock and shelf sales floor for opening of business dayStock merchandise on sales floor as well as backroom.Cashier sales floor worker and customer serviceCustomer Service Clerk (Part-Time)2015 - 2016Ross StoresSan Jose, CAUnload merchandise from boxes and make ready to be put on sales floor.Provide customer service, answer questions and handle special requests Complete customer check-out, collect funds, balance transactionsEducationAssociate's Degree Business2014 - 2016San Jose State UniversitySan Jose, CA  Contact InformationSan Jose, CA(700) [email protected] EndCustomer ServiceCustomer InformationTicket CounterWireless CustomersCustomer ComplaintsOffering AssistanceNew CustomersCustomer Accounts  Daniel KelleyCustomer Service RepresentativeMagna, UT(870) [email protected] ProductsNew MerchandiseStock RoomProcess OrdersCustomer ServiceCosmetologySpa ServicesComputer SystemPatiencePotential Customers  Employment HistoryCustomer Service Representative2020 - PresentAlorica•Magna, UTDeveloped effective relationships with all call center departments through clear communication.Managed large amounts of inbound calls in a timely manner while identifying Customers' needs and providing possible solutions and/or alternatives.Developed projects using CA Configuration Automation to build rules to check for various compliance policies on Windows and Linux operating systems.Navigate Client Services role as department evolves and role becomes more specialized.Customer Sales Representative2019 - 2020Xerox•San Antonio, TXManaged quality communication, employees support and product representation for each client.Major accountabilities: As a Retail Sales Rep-- selling home service-TV, Internet and Home phone to qualified customers.Hair Stylist2009 - 2019J. C. Penney•San Antonio, TXPerformed all aspects of cosmetology and through hard work was promoted to Master Stylist.Started as a receptionist while attending Cosmetology School.Performed Cosmetology Services with very strong time management.Open and closing operation Customer Service Soliciting new clients Perform all services associated with the field of cosmetologyEducationCertificate Cosmetology2008 - 2009Platt College - Riverside•Riverside, CA Anna KelleyCustomer Service RepresentativeWaterloo, IA  |  (630) 555-1865  |  [email protected]:Customer Service Representative | Hy-Vee | Waterloo, IA | 2018 - PresentAssist in monitoring overall service level and communication needs to the Store Director and Managers.Presented customers with satisfaction* Responsible for handling large amounts of money* Handled money orders, postage, billing along with customer complaintsMonitored visitor materials and displays in and around the Guest Service and Information desk.Assured sales transactions are properly annotated in accordance with company policies for cash handling procedures and funds management protection.Customer Complaint Service Supervisor | Hy-Vee | Waterloo, IA | 2015 - 2018Greet customers with a friendly smile and by name if possible.wine and spirits customer service rep.Assist in monitoring overall service level and communication needs to the Store Director and Managers.Used software tools including: windows 7, all company software..Courtesy Clerk | Hy-Vee | Waterloo, IA | 2012 - 2015Provide customers with quality meat products.Unload truck, stock dairy & frozen items to floor, maintain clean work area.SkillsCustomer RelationsInternetTroubleshootSales GoalsSpecial ProjectsEfficient Checkout ServiceHotel ReservationsQuality StandardsMeter ReadingsPatienceEducation:High School Diploma | 2012 - 2012Benjamin WatkinsCustomer Service RepresentativeAustin, TX(540) [email protected]:2020 - PresentCustomer Service Representative / Apple / Austin, TXCreated work schedules for customer service desk and cashier departments.Lead training initiatives and processes given by management Maintained High Quality Standards and efficiency Ensured a positive customer experienceAssisted customers with home building projects while maintaining a marketable sales floor.2015 - 2020Guest Service Specialist / Whole Foods Market / Austin, TXTrained in quality Guest Services to ensure it meets all specifications & requirements of Whole foods regulations.Transact POS sales, keyboard exchanges, and data transfers.2014 - 2015Hostess Cashier / Sears Holdings / Austin, TXProvided customer service to the customers while running the customer service desk and working the sales floor.Be Accessible to any customer that was in need of my assistance and product knowledge.Managed the front end registers as well as guided employees to follow company policies.Developed policies and procedures that ensured consistency of quality and customer service.SkillsEmpty Trash, Positive Attitude, Company Policies, Guest Rooms, Patience, Greeting Customers, Customer Service, Communication, Sales Floor, Sales GoalsEducation:2012 - 2014Associate's Degree In General Studies/ Austin Community College / Austin, TXDennis CunninghamCustomer Service RepresentativeLas Vegas, NV(270) [email protected] Service Representative, Lowe's - Las Vegas, NV2019 - PresentAccept returns in accordance to stated company policies.Cleaned up and disposed of hazardous materials according to OSHA and company policies.File documents and assist customers by phone and on the sales floor.Greeted customers on sales floor and ascertained brand, type and quality of merchandise desiredUnload freight from receiving area and to pull pallets to the sales floor.Rotate menu items as necessary for maximum freshness.Service Operator, T-Mobile - Albuquerque, NM2015 - 2019Review customer accounts & make sales offers.Performed customer problem-resolution, rate plan billing analysis, and sales of services and equipment.Maintain records of customer interactions and transactions, comments, and any actions taken.Maintained and exceeded Monthly sales goals.Receptionist/Customer Service, H&R Block - Houston, TX2008 - 2015cashier answer phones making appts greeting clients faxing copying data entry ms word ms powerpoint ms excelProvide customer service to staff, families and customers of the IU13.Provided customer service for one of the largest national health care provider.SkillsCRMCustomer ServiceCDLComputer DatabaseQuality ChecksTelephone CallsRoom Service OrdersNew OperatorsBank ProductsProcess OrdersEducationHigh School Diploma2008 - 2008Lisa PetersCustomer Service RepresentativeOrlando, FL(610) [email protected] Service Representative, Connextions, Orlando, FL2016 - PresentSell product and place customer orders in computer system.Mobile Sales Representative, Starting Point for Child Care and Early Education, Orlando, FL2014 - 2016Well established product knowledge, as well as daily specials & promotional items.Provided valuable research while assisting clients directly via telephone communication.Promote products and increase sales on highlighted items Stock the store and set up displays for current promotionsDaycare Provider Assistant (Part-Time), Starting Point for Child Care and Early Education, Orlando, FL2013 - 2014Provided extended hours of child care Children ranged from ages 3 months- 13 years oldProvided full-time child care services for one child Provided child's daily physical and emotional needs Maintained a safe and clean environmentPrepare Meals Activities for the kids General Child CareProvide child care services for a variety of family members.Provided Care for three children Planned daily activities for children Prepared meals for children Made daily reports for parents regarding each childSkillsPotential CustomersCommunicationCustomer Product ComplaintsAppropriate CurriculumRecreational ActivitiesRetail SalesAccount ProblemsService CallsStaff MeetingsProduct KnowledgeEducation2012 - 2014Associate's Degree Business, University of Central FloridaOrlando, FLTimothy SpencerCustomer Service RepresentativeFairborn, OH  |  (750) 555-6436  |  [email protected] History:Teleperformance - Fairborn, OH2016 - PresentCustomer Service RepresentativeProvided personalized customer service of the highest level.Answer phones and assist customers with their AT&T Wireless accounts Provide excellent customer servicehelped customers with their Frontier accounts such as their tv,internet, and cableAssisted customers by setting up email accounts in Outlook Express, Outlook Windows Live Mail and other mail clients.State Farm - Bloomington, IL2015 - 2016Customs Entry ClerkProvided insurance quotes to new customers.Managed all travel arrangements for agency specialists.Developed, organized, and maintained a variety of client-based and employee-based communication via internal and external Medicare websites.State Farm - Bloomington, IL2014 - 2015Receptionist/Customer ServiceCreated customer relationships to better identify problems when they occurred.Improved processes and managed customer service.Demonstrated extensive product knowledge to enhancecustomer experience.Accepted many performance awards for outstanding customer service recognition.Served as key member of logistics tracing team.Education:High School Diploma2014 - 2014Michelle SullivanCustomer Service RepresentativePhone (670) 555-9003Address Minneapolis, MNE-mail [email protected] - PresentCustomer Service RepresentativeWells Fargo · Minneapolis, MNDemonstrate productivity and exceed sales goals and quotas which include cross-sell, product referrals and profit.Assist in opening new accounts, wire funds, and set appointments.consult with customers on bank products and services .Promoted products and services to new customers and assisted in customer retention with existing cardholders.2017 - 2018Customer Service Specialist LeadFifth Third Bank · Cincinnati, OHAssist associates with problem resolutions and procedure inquiries.Monitor procedural changes and ensure updates are communicated to CSR staff.Audit other teller drawers used by other Customer Sales Representatives, while also auditing the vault and atms.Create processes and procedures to stabilize location and drive dining services foreword in growing market and expanding company.2014 - 2017TelemarketerState Farm · Richardson, TXAnswer telephone calls and respond to inquiries or transfer calls.Get leads, then get it to a sales rep. to make sale.Work with company computer system.Schedule appointments for sales representatives to meet prospective customers.SkillsAdditional ServicesOnlineTicket CounterCRMPrivate IndividualsComputer SystemSales GoalsFront OfficeDelinquent AccountsTelephone CallsEducation2014 - 2014High School Diploma Lisa PerkinsCustomer Service RepresentativePhone: (230) 555-0509Email: [email protected]: Richmond, VAEmployment HistoryCustomer Service Representative2020 - PresentCapital One · Richmond, VADecipher customer needs and offer the best solution based on proper company policies.Subject matter expert on department policies & procedures, providing guidelines for exceptions & standard procedures.Served as a part of a team that documented procedures and best practices for the entirety of our line business.Communicate with borrowers and sales partners regarding loan status and conditions needed for loan approval.Customer Service Senior Associate2017 - 2020Capital One · Richmond, VAHandle requests from existing or new customers.Provided heavy telephone communication; ensured customers had a positive and pleasant experience.Provide a basis for socialization and communication to allow the maximum levels of independence for each specific individual.Reservations Agent2015 - 2017Alorica · Fort Myers, FLView billed Accounts/Inquiries Clerical/Reception Customer ServiceProvided customer service on inbound calls to AT&T cellular services in the areas of billing and technical support.Answer phone calls assisting guests by making hotel reservations.SkillsProcess OrdersCSRReservation CallsVacation PackagesRoom ReservationsGuest ServiceCRMCSLReservation SalesProduct KnowledgeEducationHigh School Diploma 2015 - 2015Create My Free ResumeBuild a professional resume in minutes using this template.Create My Resume NowLearn How To Write a Customer Service Representative ResumeAt Zippia, we went through countless Customer Service Representative resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.View Customer Service Representative Resume Examples And TemplatesCustomer Service Representative Demographics. Compare JobsCompare JobsCustomer Service Representative Gender Statistics. female65.2 %male27.9 %unknown6.9 %Customer Service Representative Ethnicity Statistics. White59.9 %Hispanic or Latino19.6 %Black or African American11.2 %Show MoreCustomer Service Representative Foreign Languages Spoken Statistics. Spanish74.2 %French6.7 %Portuguese2.1 %Show MoreFind the best Customer Service Representative job for youSearchCustomer Service Representative Jobs You Might Like. High Paying Customer Service Representative Jobs - $37K and UpSearch jobs near Ashburn, VAWork From Home Customer Service Representative JobsFind Online, Remote, Telecommute Customer Service Representative JobsEntry Level Customer Service Representative JobsLittle to no experience requiredPart Time Customer Service Representative JobsPart Time Jobs Hiring NowActively HiringCustomer Service Representative jobs added within last 7 daysNo Degree Customer Service Representative JobsSearch jobs with no degree requiredShow More Customer Service Representative DemographicsCreate The Perfect ResumeOur resume builder tool will walk you through the process of creating a stand-out Customer Service Representative resume.Create My Resume NowCustomer Service Representative Education. Compare JobsCompare JobsCustomer Service Representative Majors. Business28.3 %General Studies7.8 %Criminal Justice6.6 %Show MoreCustomer Service Representative Degrees. High School Diploma32.7 %Bachelors30.6 %Associate21.3 %Show MoreCheck Jobs That Match To Your Education. NoneHigh School / GEDAssociateBachelor'sMaster'sDoctorateShow More Customer Service Representative Education RequirementsFind the best Customer Service Representative job for youSearchCustomer Service Representative Jobs You Might Like. High Paying Customer Service Representative Jobs - $37K and UpSearch jobs near Ashburn, VAWork From Home Customer Service Representative JobsFind Online, Remote, Telecommute Customer Service Representative JobsEntry Level Customer Service Representative JobsLittle to no experience requiredPart Time Customer Service Representative JobsPart Time Jobs Hiring NowActively HiringCustomer Service Representative jobs added within last 7 daysNo Degree Customer Service Representative JobsSearch jobs with no degree requiredOnline Courses For Customer Service Representative That You May Like. Customer Service, Customer Support, And Customer Experience4.4(282)Customer service, customer support, and customer experience training. Loyal clients through world-class customer service...View Details on UdemyCustomer Service Mastery: Delight Every Customer4.6(11,073)Master Customer Service using this practical customer care course...View Details on UdemyCustomer Service4.6(4,889)How to Approach New Customers and Maintain Existing Ones...View Details on UdemyShow More Customer Service Representative CoursesJob type you wantFull TimePart TimeInternshipTemporaryTop Skills For a Customer Service Representative. The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.3% of Customer Service Representatives listed Communication on their resume, but soft skills such as Communication skills and Computer skills are important as well. Communication, 16.3%POS, 7.1%Customer Service, 6.7%Data Entry, 5.7%Sales Floor, 5.3%Other Skills, 58.9%See All Customer Service Representative Skills12 Customer Service Representative RESUME EXAMPLES. Build a professional customer service representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your customer service representative resume.Build My Resume NowBest States For a Customer Service Representative. Some places are better than others when it comes to starting a career as a Customer Service Representative. The best states for people in this position are Alaska, Washington, Massachusetts, and California. Customer Service Representatives make the most in Alaska with an average salary of $33,745. Whereas in Washington and Massachusetts, they would average $33,118 and $32,286, respectively. While Customer Service Representatives would only make an average of $32,263 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four. 1. North DakotaTotal Customer Service Representative Jobs:469Highest 10% Earn:$41,000Location Quotient:1.45 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here$29,608Avg. SalaryView 469 Customer Service Representative Jobs2. WisconsinTotal Customer Service Representative Jobs:2,167Highest 10% Earn:$43,000Location Quotient:1.12 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here$30,339Avg. SalaryView 2,167 Customer Service Representative Jobs3. IowaTotal Customer Service Representative Jobs:1,704Highest 10% Earn:$41,000Location Quotient:1.35 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here$28,865Avg. SalaryView 1,704 Customer Service Representative JobsFull List Of Best States For Customer Service RepresentativesHow Do Customer Service Representative Rate Their Jobs?5.0Customer service rep • August 20195.0Customer service rep • August 2019What do you like the most about working as Customer Service Representative?I like building relations with other companies, keeping customers satisfied and growing in all areas, Share3.0Meea • July 20193.0Meea • July 2019What do you like the most about working as Customer Service Representative?The challenge, helping people, Show MoreWhat do you NOT like?Non caring employer's , standing on my feet all day, working weekends, low pay Show MoreTop Customer Service Representative Employers. We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ Customer Service Representatives and discovered their number of Customer Service Representative opportunities and average salary. Through our research, we concluded that Alorica was the best, especially with an average salary of $26,084. AT&T; follows up with an average salary of $33,255, and then comes Xerox with an average of $31,776. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a Customer Service Representative. The employers include CVS Health, CBRE Group, and Cigna RankCompanyZippia ScoreAverage Customer Service Representative SalaryAverage Salary11.T-Mobile US4.5$33,27622.AT&T4.7$33,25533.Sprint4.5$32,95144.Comcast4.5$32,10655.Xerox4.8$31,77666.General Dynamics4.8$31,242Show MoreBecoming a Customer Service Representative FAQs. How can I be a good customer service representative?To be a good customer service representative, you must be able to solve problems while providing positive customer experiences.If you are in a customer service representative role in a fast-food industry or restaurant, a large part of success is related to your ability to provide customers with positive experiences. To be a successful customer service representative requires the following:Active listeningAdaptabilityAttentivenessConflict resolutionCreativityDecision-makingDependabilityPatienceQuick thinkingCreativityEffective communicationEmpathyFriendlinessKnowledge of your products and servicesA good customer service representative should also have a decent understanding of computer programs such as Microsoft Word, Excel, and Powerpoint. In addition, being a certified typist not only looks impressive on the resume, but it is also a very practical skill to refine and will help you get your job done in a more timely manner.Customer service representatives come in all shapes and sizes. Many works for different companies, from insurance companies, manufacturing companies, cable corporations, rental companies, restaurant beverage companies, just to name a few.Learn more about this questionHow do I get a job as a customer service representative?To get a job as a customer service representative, apply for customer service jobs with a resume and cover letter that describe your accomplishments working with customers in the past. Working as a customer service representative involves talking face-to-face with customers, solving problems, and helping others, so these are the most important elements to focus on during the application process.It's good to have a high-school diploma or GED to get your foot in the door. Many customer service representatives have associates in arts or business or even a bachelor's degree.Firstly, look for the right customer service position for you. There are many different types of customer service positions. Some jobs require that you have sales experience, while others will provide you with on-the-job training. Factors such as flexible schedules, working holidays, weekends, and late nights may be important to factor in.Secondly, create a professional resume. Some elements of a good job application are a sharp resume and a good cover letter. The cover letter is the first document employers read, so it needs to be well-written and precise. Make sure to highlight any specific skills from the job description.Thirdly, prepare for the interview beforehand. Employers hiring for customer service representative positions usually ask the same interview questions, such as 'do you work well with others?' or 'how would you handle an angry customer?' It's best to practice several of the more common interview questions and how you would respond.Fourthly, research your potential employer. It's good to know as much about the company as possible. This way you can show that you have done your homework. This comes in handy for the cover or during interview questions. Also, it's a big plus to ask a question or two about the company during the interview.If you have done your research, you can ask a more specific question about the business that will surely make you stand out from other candidates.Learn more about this questionIs a customer service representative a hard job?No, being a customer service representative is not a hard job. It's not the easiest job either. Lots of customer service representatives must work long hours, deal with angry customers and low wages. The term customer service representative is a catch-all job title for many different roles in customer service.There are many different types of customer service representatives and different degrees of difficulty. A customer service rep who provides phone or online customer care typically works at a call center. Working at a call center can be high-pressure and distracting (e.g., loud, big open office). Other call centers, however, allow you to work from home.A customer service rep can be a great job for someone who enjoys people and has a good deal of patience. A common occurrence when working as a customer service representative is dealing with angry customers, who may yell at you or just act in ways that make it very difficult to understand and solve the problem.If you are not a good problem solver and not a people person, then this job would be hard for you.The work schedule of a customer service representative can be quite variable depending on the industry. Some companies have you work regular nine-to-five. Others have round-the-clock hours and may expect you to work the graveyard shift. Some customer service reps have weekends and holidays off, while others must work on those days.Learn more about this questionWhat are the duties and responsibilities of a customer service representative?The duties and responsibilities of a customer service representative are focused on providing customer support. A customer service representative serves as the liaison between the company and the customer base. Customer support can come in the form of phone, email, live chat, social media, or some combination of those things.Depending on the position, customer service reps may need highly specialized knowledge related to the industry or company. The term customer service representative is a catch-all job title for many different roles in customer service.Here is a list of the most common duties of a customer service representative:Listening and responding to complaintsCanceling or upgrading customer accountsAttempting to dissuade customers from canceling their service or accountProviding information about the company and its productsAssisting customers with order placement, refunds, exchanges, or delivery optionsCollecting customer contact and payment informationAddressing billing questions and concernsAnswering questions about warranties or terms and conditions of a sale or productHandling issues surrounding product recallsAssisting customers when a product or service does not work as expectedOffering products, services, or upgrades in a sales capacityGenerating reports for managementIdentifying and evaluating complex or high-priority cases for resolutionVerifying, correcting, and updating account informationHere are a few qualities to look for in the position or company before your start to help better understand what your duties and role will be as a customer service representative.Will they provide training?Do they have clear procedures?Do they ask you to use your judgment or to follow a set of rules with no exceptions?Will you work well with the people on your team?Does this position offer a strong career path?What is the turnover in the department?How important are the services to the company's mission and values?Is there anyone there who could serve in a mentorship role?Learn more about this questionWhat are the top three priorities for a customer service representative?The top three priorities for a customer service representative are the 'Three Ps' professionalism, patience, and a "people-first" attitude. Although customer service varies from customer or company, the 'Three Ps' will work in almost any customer service representative job.The first "P," professionalism, reflects your attitude towards customers, most importantly, but also your team members. Even when someone is behaving badly or even yelling at you, it's up to you to diffuse the situation.staying cool, calm, and collectedsee bad customer experiences as a learning opportunitybuild relationships with your coworkersThe second "P," patience, means remembering that every customer is different. Even though there are some common 'do's; and 'don'ts', each customer reacts differently, and being able to actively listen and be flexible will go a long way.adjust to meet the customer's needs when possibleallow customers the freedom to grow at their own pacepractice self-care after tough customer experiencesThe third 'P,' people-first, even though cash is changing hands, money is not the most important part of the transaction. It's the relationship that you make with the customer that matters.empathize with your customerspersonalizing connecting with customersdo unto others as you would have them do unto you (i.e., the golden rule)Learn more about this questionWhat qualifications do you need for customer service?The only qualification to become a customer service representative is a high school diploma. However, having an associate degree or even a bachelor's can open up new doors to better positions at more notable companies with more competitive salaries. An associate's degree in business or arts is highly desirable.Also, having people skills and being friendly is, of course, a big part of working as a customer service representative. However, this friendliness should extend to your coworkers. A strong team can make the shift go much smoother.There are many different types of customer service representative skills, which require different training and skillsets. Overall, however, there are some core skills that all customer service representatives should have.Good communication skills and the ability to deal with customers clearly in a way that allows you to solve the customer's problem or meet their need is key. Also, being technological savvy is essential, as well as knowledge of some basic computer skills, including Microsoft Word, Excel, and Powerpoint.Here are some ways to improve customer service representative skills and qualifications:Ask for direct feedback from customers and colleagues - doing this can help you better understand your strengths and weaknesses.Ask a manager for feedback - ask them to highlight your strengths and areas for improvement.Read customer feedback reports - this may give you a different sense of your current customer service abilities.Practice new skills - practice skills like active listening or friendliness.Learn more about this questionSearch For Customer Service Representative Jobs. Find JobsCustomer Service Representative Related Careers. Become an Account Services RepresentativeBecome an Associate Customer Service RepresentativeBecome a Call Center RepresentativeBecome a Client RepresentativeBecome a Customer Account RepresentativeBecome a Customer AgentBecome a Customer Care RepresentativeBecome a Customer Relations RepresentativeBecome a Customer RepresentativeBecome a Customer Sales RepresentativeBecome a Customer Service AdvisorBecome a Customer Service AgentBecome a Customer Service ConsultantBecome a Customer Service DeskBecome a Customer Service ExpertCustomer Service Representative Related Jobs. Account Services Representative JobsAssociate Customer Service Representative JobsCall Center Representative JobsClient Representative JobsCustomer Account Representative JobsCustomer Agent JobsCustomer Care Representative JobsCustomer Relations Representative JobsCustomer Representative JobsCustomer Sales Representative JobsCustomer Service Advisor JobsCustomer Service Agent JobsCustomer Service Consultant JobsCustomer Service Desk JobsCustomer Service Expert JobsWhat Similar Roles Do. What an Account Services Representative DoesWhat an Associate Customer Service Representative DoesWhat a Call Center Representative DoesWhat a Client Representative DoesWhat a Customer Account Representative DoesWhat a Customer Agent DoesWhat a Customer Care Representative DoesWhat a Customer Relations Representative DoesWhat a Customer Representative DoesWhat a Customer Sales Representative DoesWhat a Customer Service Advisor DoesWhat a Customer Service Agent DoesWhat a Customer Service Consultant DoesWhat a Customer Service Desk DoesWhat a Customer Service Expert DoesResume For Related Jobs. Account Services Representative ResumeAssociate Customer Service Representative ResumeCall Center Representative ResumeClient Representative ResumeCustomer Account Representative ResumeCustomer Agent ResumeCustomer Care Representative ResumeCustomer Relations Representative ResumeCustomer Representative ResumeCustomer Sales Representative ResumeCustomer Service Advisor ResumeCustomer Service Agent ResumeCustomer Service Consultant ResumeCustomer Service Desk ResumeCustomer Service Expert ResumePrevious:Customer Service Representative OverviewNext: Customer Service Representative OverviewZippia CareersOffice and Administrative IndustryCustomer Service RepresentativeUpdated August 18, 2021
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                            [body] => Customer Service Representatives Career, Salary and Education Information. What They Do: Customer service representatives interact with customers to handle complaints, process orders, and answer questions. Work Environment: Customer service representatives are employed in nearly every industry. Most work full time. How to Become One: Customer service representatives typically need a high school diploma and are trained on the job. They should be good at communicating with people and adept at using computers. Salary: The median hourly wage for customer service representatives is $17.23. Job Outlook: Employment of customer service representatives is projected to show little or no change over the next ten years. Related Careers: Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations. Following is everything you need to know about a career as a customer service representative with lots of details. As a first step, take a look at some of the following jobs, which are real jobs with real employers. You will be able to see the very real job career requirements for employers who are actively hiring. The link will open in a new tab so that you can come back to this page to continue reading about the career: Top 3 Customer Service Representative Jobs. Customer Service Representative - SkillsetGroup - Professional Staffing Solutions - Corona, CA We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. 2 ... Customer Service Representative - Brighton Health Plan Solutions - Atlanta, GA The Customer Service Representative assists health plan members as well as physicians, hospitals, revenue agencies and other healthcare providers with member eligibility, claims inquiry, claim ... Customer Service Representative - Insurance Lounge, LLC - Medford, OR Primary responsibilities of a Customer Service Representative include, but are not limited to: * Attending to client requests online and over the telephone; * Assisting agents with their appointments ... See all Customer Service Representative jobs What Customer Service Representatives Do[About this section] [To Top]. Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Dutiesof Customer Service Representatives. Customer service representatives typically do the following: Listen to customers' questions and concerns, and provide answers or responses Provide information about products and services Take orders, calculate charges, and process billing or payments Review or make changes to customer accounts Handle returns or complaints Record details of customer contacts and actions taken Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, or by email or live chat. The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers' questions about their accounts. Representatives who work for utility and telecommunication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers' accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service. Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to explore available solutions for customers. Those employed in retail stores may use registers to process returns or orders. Work Environment for Customer Service Representatives[About this section] [To Top]. Customer service representatives hold about 2.9 million jobs. The largest employers of customer service representatives are as follows: Retail trade 14% Insurance carriers and related activities 13% Business support services 10% Wholesale trade 7% Professional, scientific, and technical services 6% Customer service representatives are employed in nearly every industry. Representatives usually work in an office setting, but working from home is also possible in some companies. In offices, representatives may work in a large room alongside other employees, so the work area can be noisy. Some workers may be under pressure to answer a designated number of calls while supervisors monitor them for quality assurance. In addition, the work can sometimes be stressful when they interact with dissatisfied customers. In retail stores, representatives may spend hours on their feet assisting customers in person. Customer Service Representative Work Schedules. Although most customer service representatives work full time, some work part time. Customer service representatives often need to work during busy times, which may include evenings, weekends, and holidays. Jobs in call centers may require representatives to work shifts early in the morning or late at night because some call centers are open 24 hours a day. How to Become a Customer Service Representative[About this section] [To Top]. Get the education you need: Find schools for Customer Service Representatives near you! Customer service representatives typically need a high school diploma or equivalent and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers. This form requires javascript. Education for Customer Service Representatives. Customer service representatives typically need a high school diploma or equivalent. Customer Service Representative Training. Customer service representatives usually receive short-term on-the-job training, typically lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations. General customer-service training may focus on procedures for answering questions, information about a company's products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment. In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations. Licenses, Certifications, and Registrations for Customer Service Representatives. Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations may provide training for these exams. Advancement for Customer Service Representatives. With experience, customer service representatives may advance to supervisory roles. Important Qualities for Customer Service Representatives. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person so that customers can understand them. Customer-service skills. Representatives help companies retain customers by answering their questions and responding to complaints in a helpful and professional manner. Interpersonal skills. Representatives should be able to create positive interactions with customers. Listening skills. Representatives must listen carefully and understand a customer's situation in order to assist them. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers. Problem-solving skills. Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention. Customer Service Representative Salaries[About this section] [More salary/earnings info] [To Top]. The median hourly wage for customer service representatives is $17.23. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $11.59, and the highest 10 percent earned more than $27.80. The median hourly wages for customer service representatives in the top industries in which they work are as follows: Wholesale trade $19.43 Insurance carriers and related activities $18.77 Professional, scientific, and technical services $18.28 Business support services $14.81 Retail trade $14.20 Although most customer service representatives work full time, some work part time. Customer service representatives often need to work during busy times, which may include evenings, weekends, and holidays. Jobs in call centers may require representatives to work shifts early in the morning or late at night because some call centers are open 24 hours a day. Job Outlook for Customer Service Representatives[About this section] [To Top]. Employment of customer service representatives is projected to show little or no change over the next ten years. Despite limited employment growth, about 361,700 openings for customer service representatives are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. Employment of Customer Service Representatives. There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. Advancements in technology will gradually allow these automated systems to do even more tasks. Some companies will continue to use in-house service centers to differentiate themselves from competitors, particularly for complex inquiries such as refunding accounts or confirming insurance coverage. However, jobs for customer service representatives are projected to be added in business support services, which includes telephone call centers. Some businesses will contract out their customer service operations to telephone call centers that provide consolidated sales and customer service functions. Employment projections data for Customer Service Representatives, 2020-30 Occupational Title Employment, 2020 Projected Employment, 2030 Change, 2020-30 Percent Numeric Customer service representatives 2,923,400 2,888,800 -1 -34,500 Careers Related to Customer Service Representatives[About this section] [To Top]. Computer Support Specialists. Computer support specialists provide help and advice to computer users and organizations. These specialists either support computer networks or they provide technical assistance directly to computer users. Financial Clerks. Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions. General Office Clerks. General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. Information Clerks. Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers. Insurance Sales Agents. Insurance sales agents contact potential customers and sell one or more types of insurance. Insurance sales agents explain various insurance policies and help clients choose plans that suit them. Receptionists. Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers. Retail Sales Workers. Retail sales workers help customers find products they want and process customers' payments. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. Tellers. Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments. Wholesale and Manufacturing Sales Representatives. Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. They contact customers, explain the features of the products they are selling, negotiate prices, and answer any questions that their customers may have about the products. *Some content used by permission of the Bureau of Labor Statistics, U.S. Department of Labor. Explore more careers: View all Careers or Browse Careers by Category.
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                            [body] => Customer Service Representative Job Description (Skills, Duties, Salary & More) Jeff Gillis0 Comments By Jeff Gillis. I thought putting out this customer service job description in the middle of our battle with both the corona virus and this awful downturn in the job market was timely for a couple reasons. For one thing, customer service jobs span a huge range of industries, so even though job openings in one field may go down, they may go up in another. A fact that is important right now because it means there are still a lot of job openings popping up. Secondly, it’s one of the top jobs that can be done remotely. Very often companies will allow you to work from home or from another location while doing your customer service work. So let’s see what it takes to be a top notch customer service representative and if it’s a path you would like to pursue. NOTE: Our customer service resume objective article might be of help as well! What Is A Customer Service Representative? In a nutshell, customer service representatives answer questions or requests from customers or the public. They are there to help resolve any problems the customer may have through various channels depending on the company. These can include answering phone calls, interacting face to face, by email, live chat or on social media. They usually need to have a broad understanding of all of the company’s products and services. (Unless you are specifically tasked with handling customer service for a specific product or set of products.) You will be one of the “faces” of the company. That’s why a high level of professionalism is critical in order to present the organization or company in the best light possible. NOTE: There are quite a few different names you’ll come across when it comes to customer service positions. Here are some examples: Customer Service Representative Senior Customer Service Representative Call Center Associate Customer Service Associate (Part-Time) Customer Service Specialist Customer care specialist Customer care representative Customer Service Duties and Responsibilities. As I mentioned in the introduction, customer service representatives span a wide range of industries, so it’s critical you go over your specific job description in order to find out what is called on for that particular customer service job. Having said that, I do want to give you a list of the common duties and responsibilities you will find on a lot of customer service representative job descriptions. This way you can see if this career/job is right for you: Interact with customers via phone, email, online chat, in person, social media Resolve customer problems and complaints Answer any questions a customer has Take payments Setup and resolve problems with customer accounts Provide price information Handle inquiries about deliveries Verify customers Keep records of customer interactions and transactions Engage with customers Direct unresolved issues to a different department if needed Communicate and coordinate effectively with internal departments Provide customers with information on any open orders and invoices Maintain customer database Follow company process accurately and efficiently Good Customer Service Skills To Have. There are certainly specific skills and qualities that great customer service representatives usually have. You’ll see these on most job descriptions and they can really give you a sense of whether this job is a good fit for you: Interpersonal skills High level of professionalism (you are one of the faces of the company!) Positive attitude (can be tough to maintain for some people in the face of an irate customer ;-0) Calm under pressure Ability to handle stress Friendliness Excellent verbal and communication skills Organized Efficient Good problem solving skills Good computer skills Multi tasking Ability to learn other software systems relatively easily Analytical skills Good writing skills (email etiquette) Team player Empathy Ability to explain the technical or complex simply to customers Confidentiality Data entry proficiency JEFF'S TIP: Since there are so many varied customer service jobs. It's smart to do some digging into the company you're applying for. Head over to Glassdoor and type in the company you are interested in or already have an interview for and see if you can find "company reviews" from people who have already worked at the position you're applying for. You can gain valuable insight into the company work environment and culture. You can also sometimes save yourself from a possible nightmare position. Be careful though, because companies often have offices/departments all over the country/world. So try and find info on your specific office/department or the closest analogue. Customer Service Representative Salary. According to the U.S. Bureau of Labor Statistics, the mean hourly wage for customer service jobs is $17.53 and the mean yearly salary is $36,470. Depending on what state you get hired in there are definitely some wage fluctuations. This map gives you a good idea on the differences: Source: BLS.gov Education and Training. One of the great things about becoming a customer service representative is that you usually only need a high school diploma to qualify. In terms of training, you will usually be trained on the job. You will have to learn about the various products and services that are offered by the company you will be working for. After all, you have to be able to answer any questions customers have for you related to those products and services. Job Outlook. Similar to my previous cashier job description, while we will see increased demand for customer service representatives in the short term because of Covid-19, in the long run the U.S. Bureau of Labor Statistics actually forecasts a small decline in job growth of -2 percent. Why? Mainly because of further advancements in technology that will allow for automated customer service systems: Internet self-service or interactive voice-response systems, social media, and mobile applications are increasingly popular because they enable customers to perform simple tasks without speaking to a representative. Improvements in technology will gradually allow these automated systems to perform even more advanced tasks.Source: BLS.gov How To Use Your Job Description For Your Interview. Before you head into your customer service interview, here’s something important to remember: The job description will list the skills and qualities that the company doing the hiring is looking for in their perfect candidate. It’s your job to make sure that you are demonstrating that you have those skills in the job interview! As I have outlined in this article, the skills and qualities that companies are often looking for in a customer service representative are most likely going to include (but are not limited to) customer service (duh), organization, interpersonal skills, a positive attitude and the ability to stay calm under pressure. So you need to go into your interview having prepared answers that clearly show you demonstrating these qualities (If you have them). How do you do that? By weaving the skills and qualities that you find in your specific customer service job description (that you possess) into your interview answers! Putting It All Together. I hope this customer service career breakdown has helped you decide whether this could be a good career choice for you. For a temporary position or for the long term. I think the fact that customer service work can be done remotely and with little experience makes it a good option during this pandemic. Just remember that a lot of other people might have the same idea, so be sure to go through the rest of our site to make sure you stand out in your interview. Good luck! — Check out our other “job description articles” if you’re exploring career options: — Jeff Gillis( Co-Founder and CTO )Co-founder and CTO of TheInterviewGuys.com. Jeff is a featured contributor delivering advice on job search, job interviews and career advancement, having published more than 50 pieces of unique content on the site, with his work being featured in top publications such as INC, ZDnet, MSN and more. Learn more about The Interview Guys on our About Us page. About The Author Jeff Gillis. Co-founder and CTO of TheInterviewGuys.com. Jeff is a featured contributor delivering advice on job search, job interviews and career advancement, having published more than 50 pieces of unique content on the site, with his work being featured in top publications such as INC, ZDnet, MSN and more. Learn more about The Interview Guys on our About Us page. Search The Blog. Popular Posts. 200+ Job Interview Questions List (PDF Practice Cheat Sheet Included)The Best Resume Format Guide For 2021How To Write A Killer Resume Objective (Examples Included)Behavioral Interview Questions And Answers 101 (+ Example Answers)The Best Cover Letter Format For 2021 [3 Sample Templates]8 Phone Interview Tips That Will Land You A Second Interview Post Categories. Career Advice Job Interviews Job Search Popular Posts Resume And Cover Letters Uncategorized Copyright © 2022 · TheInterviewguys.com · All Rights Reserved Our Products Blog Help & FAQ Contact Us Members Login Website Disclaimer Terms And Conditions Privacy Policy
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                Customer service skills list 
            
            
            
            
        
        
        
    
. 
                                            [tag] => h2
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                                                (
                                                )

                                        )

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                1. Persuasive Speaking Skills 
            
            
            
            
        
        
        
    
. 
                                            [tag] => h2
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                                                (
                                                )

                                        )

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                2. Empathy 
            
            
            
            
        
        
        
    
. 
                                            [tag] => h2
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                                        )

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. 
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                                                (
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                                        )

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                4. Ability to Use Positive Language 
            
            
            
            
        
        
        
    
. 
                                            [tag] => h2
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                                                (
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                                        )

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                5. Clear Communication Skills 
            
            
            
            
        
        
        
    
. 
                                            [tag] => h2
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                                                (
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                                        )

                                    [6] => stdClass Object
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                6. Self-Control 
            
            
            
            
        
        
        
    
. 
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                7. Taking Responsibility 
            
            
            
            
        
        
        
    
. 
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                                        )

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                8. Patience 
            
            
            
            
        
        
        
    
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                9. Effective Listening 
            
            
            
            
        
        
        
    
. 
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                10. Attentiveness 
            
            
            
            
        
        
        
    
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                11. Time Management 
            
            
            
            
        
        
        
    
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                12. Willingness to Improve 
            
            
            
            
        
        
        
    
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                13. Knowledge 
            
            
            
            
        
        
        
    
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                14. Ability to Admit You Don’t Have the Answer 
            
            
            
            
        
        
        
    
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                15. Thick Skin 
            
            
            
            
        
        
        
    
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                Want to pass on the good news? Share "Your List of the Most Important Customer Service Skills" on your site: 
            
            
            
            
        
        
        
    
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                Getting started with CRM? Get going with the Salesforce Starter Bundle. 
            
            
            
            
        
        
        
    
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                See how Service Cloud can help you grow and optimize your business 
            
            
            
            
        
        
        
    
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                Small & Medium Business Service Trends Report 
            
            
            
            
        
        
        
    
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                Start free trial of Service cloud for 30 days 
            
            
            
            
        
        
        
    
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                Best Practices for Customer Service 
            
            
            
            
        
        
        
    
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                Related Articles 
            
            
            
            
        
        
        
    
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                            [body] => Your List of the 15 Most Important Customer Service Skills (According to Data)   Great customer service is the holy grail of business. Once you have it, it seems like it has the power to reveal all the secrets of success. Providing flawless service, however, is not always easy. And while the search for great customer service skills and abilities is a more recent endeavor, many CEOs would argue it’s just as elusive as the mythical grail that prompted the Crusades. No matter how many customer service skill assessment surveys you send out, much of the customer psyche will remain a mystery. Thankfully, researchers have been gathering data on customer service satisfaction for years, and unlike the search for the Holy Grail, the search for good customer service comes with a far more detailed road map, and it all starts with the people you hire. Here are the top customer service skills your representatives need, according to data. 1. Persuasive Speaking Skills . Think of the most persuasive speaker in your organization. Is he or she a salesperson? Chances are the answer is yes. Persuasion has long been recognized as an important sales skill, but it can also be invaluable for your customer service. Every day, your reps turn problems into solutions and fair-weather customers into loyal brand evangelists. Think they don’t need to be persuasive to get the job done? Believe it or not, 74% of consumers say they’ve spent more with a company because of positive service experiences — up to 14% more. It’s that effective. So make sure your reps can speak confidently, stay positive, and offer the kind of compelling arguments that lead to conversions. 2. Empathy . No list of good customer service skills is complete without empathy. Empathy is the ability to understand another person’s emotions and to understand their point of view. How is empathy an important service skill? Consider that 70% of buying experiences are based on how the customer feels they are being treated. It’s not about whether the problem was solved, if there was a refund, or how much time was spent — at least, it’s not entirely, or even mostly, about those issues. Business people are so used to thinking about the bottom line, but the bottom line in most customers’ minds isn’t financial; it’s emotional. Emotions are more important than facts, plain and simple. 3. Adaptability . When you work directly with the public, your days are never exactly the same. People aren’t the same. Did you know that 60% of customers change how they contact you depending on where they are and what they’re doing? That means you’ll have inquiries coming in via phone, email, social media, and maybe even in person — sometimes all from the very same customers. Luckily, a good CRM is equipped to handle this challenge by integrating ticket sources and making customer information available no matter what channel you’re using. Customer service reps need that same mental flexibility to respond to a variety of situations in whichever way your customers prefer at the moment. 4. Ability to Use Positive Language . If your customer contacts you, chances are it’s because he or she has a problem. But despite a customer’s anger, frustration, or defeatism, reps need to stay positive. It’s okay to empathize with the customer — in fact, it’s a key component of great service — but keep it as upbeat as you can. Steer the conversation toward a positive outcome with use positive language. Focus on the solution. Thank customers for their patience, understanding, and valued loyalty. 5. Clear Communication Skills . This may seem obvious, but you’d be surprised how many customers struggle to communicate with their customer service representative. In fact, 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have. Mumbling, losing focus, or using unclear language can be the source of many dissatisfied customer experiences. Your agents can be the most empathetic, professional, and positive people in the business, but they also must be able to communicate well with customers. Hire good communicators and commit to training everyone on your customer service team. 6. Self-Control . To piggyback on a well-known truism, working in customer service is like a box of chocolates: You never know what you’re going to get. It could be an irate customer one minute, a completely confused person the next, or a perfectly patient customer who turns around and criticizes your company on Facebook. In a world where a single negative social media post about your company has as much impact on buyer decisions as five positive ones, that’s a pretty big deal. As stressful and anxiety-inducing as customer service can be, your reps need to have self-control — even when your customers don’t. They need to remain calm even when attacked, positive when faced with pessimism, and professional when a customer gets personal. There are very few consequences for a customer when they blow up at a rep. The consequences of not having self-control when interacting with a customer, however, are often irreparable. 7. Taking Responsibility . Just because you solve a customer’s issue doesn’t mean they’ll stick around, but how you solve an issue is just as important as providing a solution. The key is to take responsibility for the customer’s care. Your customer service reps are on the front lines of satisfaction, but how many of your reps are actually the cause of the issue at hand? Very few. They can take responsibility for how the solution occurs, however, and 29% of customers say the ability to handle requests without transfers or escalations is one of the most important skills for a representative. This is a big deal, as 70% of customers who have left companies say they would have stayed if their issue had been resolved in a single interaction instead of several. 8. Patience . When being shouted at, insulted, and rudely rushed are all just a part of your day, it can seem like playing Russian Roulette every time you pick up the phone or otherwise greet a customer. But keeping your cool is critical to great customer service. According to a study at the University of Toronto, impatience makes doing hard things (like talking down an irate customer) even harder. It also impedes your enjoyment of life, and if you think dealing with unhappy customers is a pain, just wait until they make your whole department ornery. Instead, breathe. Realize that this person’s anger has little to do with you, but that you have the chance to turn their day — and their problem — into something positive. 9. Effective Listening . All of your agents could do their jobs better with a little more training, and an easy way to start is by teaching your staff how to listen effectively. Listening skills are about more than just turning up the volume on a headset. It’s about taking the time to truly understand a customer’s issue and then letting them know you’re paying attention. Often, simply rephrasing the issue in your own words and asking a customer if that sounds right is enough to make them feel like you really understand them. 10. Attentiveness . According a 2015 Employee Engagement Trends Report, your customer service reps are probably among the least engaged of your employees. And if they’ve checked out, your customers will, too, and you’ll miss the chance to stop them from moving on to one of your competitors. A total of 43% of consumers see companies as helpful, but not doing anything special to keep their business. Instead, surprise your customers by being fully present and turning your complete attention to their plight. You don’t have to scrap the canned responses, but use them as guidelines rather than word-for-word scripts. 11. Time Management . Time: We could all use more of it, couldn’t we? Unfortunately, it’s the most limited resource any of us have, so all we can do is effectively manage our schedules. When you are interrupted, it’s easy to get flustered or frustrated, and it’s tempting to let the phone ring a few extra times or an email sit in the inbox a little longer. But doing so is bad news. Eighty-three percent of online shoppers will abandon a purchase or take their business elsewhere if they aren’t helped within five minutes. Put a customer on the back-burner, even for a few minutes, and it may cost your company their business. Instead, make quick response times a priority. Streamline systems so updating customer information and reporting is quick and easy. And make sure your reps have plenty of time in the day to complete their tasks, so they aren’t having to choose between helping clients and fulfilling their other responsibilities. 12. Willingness to Improve . Willingness to improve is a skill you need in your employees no matter what department they’re in. It’s a skill we all need in order to succeed. But that doesn’t make it any less applicable to your customer service representative. Customer expectations are always changing and new technology to manage them is constantly emerging. We learn something new every day on the job. How do you motivate your employees to improve? Financial incentives can work, but the National Business Research Institute says 62% of employees are more motivated by approachable management, having the appropriate resources for their jobs, and the ability to stay informed about important issues and changes. 13. Knowledge . Speaking of having the right tools, one of those tools is basic knowledge about your business. If your reps aren’t up-to-date on company policies, product specs, and how the purchasing process works, they won’t be able to answer customer questions efficiently. Plus, believe it or not, many customer service inquiries can be great opportunities to make yet another sale. The chances of selling to an existing customer are 50 to 55% better than selling to a new customer — but only if your reps know enough to make the right offer at the right time. 14. Ability to Admit You Don’t Have the Answer . Customers arm themselves with knowledge and generally attempt to solve their own issues before contacting your reps. In fact, when Salesforce created its State of Service report, we learned that 39% of millennials check a company’s FAQs page first. If that doesn’t solve the issue, they eventually call the company, send an email, contact them via social media, or seek assistance through some other channel. While it may be embarrassing when a customer knows more than your customer service representative, if that rep gets flustered while trying to hide a lack of knowledge, you may lose business. Instead, encourage your reps to admit when they don’t know something or are wrong, and offer to find the answer. 15. Thick Skin . One third of customers say they’d rather clean a toilet than speak with customer service. This is the reality that many agents unfairly face every single day. That’s why having a thick skin is on our customer service skills list. Your reps are on the front lines of your business, and they need some solid armor. Insults, anger, and frustration need to bounce off them like Nerf balls. Make sure they know you support them and foster an environment where it’s okay to take a head-clearing moment between difficult calls. Finding a customer service team member with all these skills is difficult, but there’s no need to feel overwhelmed. Training your staff doesn’t happen overnight, so take it one day at a time. Each skill builds on and complements the others; focus on the customer service skills that can be improved the most and move on to each additional skill from there. Chance are, you’ll see a marked improvement sooner than you think. Of course, this list of customer service skills may not be perfect for every company or complete for every customer service team. A strong customer service department is founded by solid leadership and empowered employees. Start there, then build your team with an emphasis on the customer service skills listed here, and your customer satisfaction scores will react accordingly and in your favor. Want to pass on the good news? Share "Your List of the Most Important Customer Service Skills" on your site: .   Getting started with CRM? Get going with the Salesforce Starter Bundle. . Learn More Service Cloud demos See how Service Cloud can help you grow and optimize your business . Watch Demo Service Cloud demos Small and Medium Business Service Trends Report Small & Medium Business Service Trends Report . Get the E-book Small and Medium Business Service Trends Report Free Trial - Service Cloud 30-Day Start free trial of Service cloud for 30 days . Start Trial Free Trial - Service Cloud 30-Day Best Practices for Customer Service . Get the e-book   Related Articles .   Your Sure-Fire Mobile Workforce Management Cheat Sheet How to Choose the Right Customer Service App Uncharted Waters: The Importance of Customer Satisfaction Metrics Why Do CRM Projects Fail? Customer Relationship Management What is Cloud Computing? Sales Tools
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                            [body] => 10 Best Customer Service Representative Job Descriptions Job descriptionsCall Center and Customer Service Customer Service Representative Job summary 1. The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Customer Service Representative Duties & Responsibilities 1. special offer Download all 10 Customer Service Representative Job Descriptions Download pdf now 100Hires eBook 100Hires.com Free Guide: The Ultimate guide to recruiting Download for free Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.Research, prioritize and resolve customer issues in timely and accurate fashion.Maintain documentation of customer inquiries and responses for future reference.Direct or route customer calls to appropriate personnel for assistance.Handle dissatisfied customers in a polite and professional fashion.Track and follow-up all customer requests in a timely manner.Maintain broad knowledge of all company products, services and promotions.Identify and implement new process plan to improve customer support service.Manage large volume of customer calls in friendly and courtesy manner.Provide outstanding and exceptional customer service.Greet and address customers in a friendly and respectful way.Maintain procedures and processes for first level problem determination.Work with product and sales teams to address and resolve customer issues efficiently.Return customer calls in a timely manner to ensure customer satisfaction. Customer Service Representative Requirements & Skills 1. Excellent customer service skillsExcellent verbal and written communication skillsAbility to work in a fast-paced environmentProfessional telephone manner and email etiquetteAbility to properly use a web browserGood problem-solving skillsMust be a team playerGood PC & data entry skillsStrong interpersonal skillsRequires high school education or general education degree (GED).Minimum of one (1) year use of Microsoft Excel and Outlook.Minimum of two (2) years of customer service experience. Customer Service Representative Job summary 2. We are looking for an experienced Customer Service Representative. Customer Service Representative Duties & Responsibilities 2. Support the organization's extended warranty contractsCollect pertinent information from the customer over the phoneProcess and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resourcesReceive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicingCoordinate service for customers using various providers to resolve the customers' concernsSettle claims according to insurance policy provisionsMaintain and update customer account records as neededForward suspected fraudulent and questionable claims to appropriate personnelCoordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine natureAttend workshops, seminars, and other training sessions to maintain and update product knowledgeMaintain professionalism with all contacts, both internal and externalPerform other job duties as directed by supervisor Customer Service Representative Requirements & Skills 2. Must have an understanding of how to use computers and computer systems (Microsoft Office, basic navigation skills, multi-tasking, etc.) Examples: how to turn on a computer, minimize the screen window, open window explore, etc. Solid customer service background, a positive attitude Strong communication skills (especially verbal) Bilingual in English and Spanish is a plus Call center experience is a plus Fast learner Customer Service Representative Job summary 3. A Customer Service Representative receives and answers, within established guidelines, customer questions, complaints, and problems. This role will be accountable for analysis and computation of data related to ads and deductions. Acts as a problem solver, independent decision maker for each customer. Customer Service Representative Duties & Responsibilities 3. Act as a liaison between Sales and Operations teams in the quest to provide excellent customer service.Be customer advocate for key corporate accounts and serve as an extension of the sales team.Maintain an awareness of customer’s current activities such as: new item launches, discontinued products, new product development, price changes and customer demand, in relation to the daily and ad volumes.Understands the dynamics of all department, how they impact each other and how they impact customers.Actively participate in the training process for fellow associates as needed.Adhere to best practices by maintaining a consistent flow of information regarding customer strategies to customer service team support, transportation, sales, operations, demand planning and forecasting teamsAccountable for managing all customer related information, as needed to effectively perform job functions.Expected to maintain a high accuracy level in data entry and proactively communicate with Customers.Accountable to adhering to all order guidelines, processes, and procedures.Responsible for the execution of item reservations/allocations as needed.Directly accountable for special projects assigned by management as it correlates to career developmentPerforms other assignments or related duties as directed. Customer Service Representative Requirements & Skills 3. Minimum 4 years’ experience in same or similar positionAbility to work in a team oriented, fast paced, sales driven environment.Good verbal and written communication skills; presentation experience a plus.Active listening skills with the ability to clearly and concisely communicate.Strong time management skills with the ability to multi-task and manage frequent and urgent interruptions, with poise and professionalism.Aptitude to be focused, highly organized, self-motivated, and self-directed by efficiently and effectively managing workload and assignments to completion with minimal supervision.Experience in sales order systems as well as demonstrate an ability to navigate fluently within Microsoft tools, i.e. Word, Excel, Outlook, and Power Point.Ability to make decisions using independent discretion and sound judgement.Critical thinking and problem-solving skills as needed for positive conflict management.An innate ability to lead, be influential and persuasive when the opportunity presents itself.Desire for self-improvement and contributing to solid team development. Customer Service Representative Job summary 4. As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and personnel to resolve issues. Customer Service Representative Duties & Responsibilities 4. Bill shipments pursuant to applicable tariffs and pricing agreementsRecognize and resolve documentation errorsAssist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questionsPerform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billingProcess over, short and damaged freight and related documentation for customer resolution Customer Service Representative Requirements & Skills 4. 2 years of customer service experience Strong computer, typing and 10-key skills Proficiency in Microsoft Office Availability to work a variety of shifts, including days, evenings, nights and weekends Transportation experience Excellent verbal and written communication skills Customer Service Representative Job summary 5. We are seeking a Customer Service Representative. The ideal candidate would maintain a positive and proactive relationship with customers, vendors, and coworkers. Additionally, familiarity with working in a manufacturing environment, able to multi-task and possess effective communication skills are preferred. Customer Service Representative Duties & Responsibilities 5. Assist customers with orders and inquiriesBuild customer profiles in CRM systemCoordinate and monitor the transportation of materials between warehouses to ensure timely shipment of customer ordersOrganize and track documentation relating to importsGenerate reports and prepare as required by upper managementReview and process invoicesOther projects as needed Customer Service Representative Requirements & Skills 5. Bachelor’s Degree 1-3 years of related position experience preferred Individual must be motivated to work independently, as well as with teams. Able to manage multiple tasks and prioritize appropriately. Detail oriented with good written, verbal, and organizational skills. Proficient computer skills including MS office applications & Salesforce. Applicant must have exceptional data entry skills. Customer Service Representative Job summary 6. Primary role is to provide counter sales at our Retail locations. This includes overall location sales support, phone sales, order taking and assist in the merchandising, pricing and promotional sales. Provides customers with product information and features. Customer Service Representative Duties & Responsibilities 6. Assist customers both in person, over the phone and on the computer, with the processing of orders, collection on accounts and in processing accounts payable.Follow up on leads, and assist in development of industrial, commercial and residential customer sales.Merchandising, stocking, and pricing responsibly and will assist with special sales and promotions.Learn product line and be able to explain product benefits and features to customers.To organize work, problem solve, and multi-task in a fast paced environment.Provide excellent customer service in a fast paced environment.Assist outside sales personnel on an ongoing basis.Provide supervisory and team leadership on an occasional basis when site management is absent.Perform other projects and duties as assigned. Customer Service Representative Requirements & Skills 6. Ability to use personal computer (email, word & excel) to input data and process information and to master job specific software (mainframe computer). Ability to work safely and comply with all safety rules and standards. Basic math skills; ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals, including ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Good organizational and communication skills. Member/customer Dedication Market and Product Knowledge. Teamwork Interpersonal and written communication skills Customer Service Representative Job summary 7. We are seeking a Customer Service Representative. Ideal candidates will have minimum 2 years of customer service experience. The candidate will interface internally with operations and sales team members and externally with partners, clients, vendors, etc. The candidate will also interface with active and prospective customers. Customer Service Representative Duties & Responsibilities 7. Responsible for receiving, entering, and monitoring customer orders. Tracking progress of all orders and providing information to customers regarding open orders, shipping and invoicing.Coordinate shipping and logistics with shipping team members.Oversee the transportation of international freight for import and export shipments. Ensure all documentation and declarations are accurate and in compliance with regulations/trade agreements.Manage and track inventory levels for finished goods.Maintain sample inventory and send samples as requested.Facilitate daily database maintenance on assigned accounts utilizing Peachtree accounting system and Excel to maintain all customer and supplier information.Assist with customer invoicing, accounts receivables, and collection calls.Responsible for calculating and reporting metrics.Enhance customer experience through regular dialogue with both active and prospective customers.Work as part of a global multi-cultural team. Customer Service Representative Requirements & Skills 7. Minimum 2 years customer service experience in a manufacturing environmentEffective verbal and written communication skillsProfessional phone skillsAt least intermediate level expertise with Microsoft Excel and WordAbility to work independently and in team-based environmentStrong organizational and time management skillsAbility to work with minimum supervisionTechnical/Math Aptitude: Ability to convert units from English to metric and convert currenciesAssociate degree or some college level educationFamiliarity with bookkeeping systemKnowledge of Peachtree Customer Service Representative Job summary 8. We are hiring an experienced Customer Service Representative to join our existing top-notch team. Customer Service Representative Duties & Responsibilities 8. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashionDocument all inquires, requests, resolutions, and follow-up tasksEscalate inquires and requests as necessary to the appropriate department or person following outlined guidelinesDisplay a courteous and empathetic attitude to all customersPerform research to answer customer inquiries and requestsGrow existing customer accounts through exceptional customer service and effective sales techniquesMeet quantitative performance metrics as outlinedKeep customer accounts current by updating databases during calls Customer Service Representative Requirements & Skills 8. High school diploma or general education degree (GED) required 1 year of customer service experience Experience working with inbound and outbound calls, customer retention, and inside sales preferred Proficient in Microsoft Office Excellent interpersonal and communication skills Comfortable working in a high volume role Demonstrated ability to prioritize tasks and manage time efficiently Basic computer skills in various software and web-based applications Customer Service Representative Job summary 9. We are seeking an experienced and energetic Customer Service Representative to join a winning team of professionals. We are looking for a qualified individual who can provide excellent customer service as well as learn and grow with our family. Customer Service Representative Duties & Responsibilities 9. Evaluate the customer’s situation, coordinate with service supervisors and match to the appropriate service technician.Schedule site surveys with the customers.Coordinate personnel's work. Customer Service Representative Requirements & Skills 9. Strong decision-making abilities Strong computer skills, excel, word, etc. Ability to identify customer needs and clearly articulate product and service offerings Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements Must be flexible with the ability to adapt to changes quickly and think conceptually Must be able to multitask and work in high paced environment Customer Service Representative Job summary 10. We are currently looking for a Customer Service Representative. As a Customer Service Representative you will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Service Representative Duties & Responsibilities 10. Managing incoming calls and customer service inquiries Identifying and assessing customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Customer Service Representative Requirements & Skills 10. Proven customer support experience or experience as a client service representative 1-3 years customer service 1-3 years working in a virtual environment Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Team Player Great work ethic Olivia Powell Recruiting expert Last updated Jan 9 Popular job descriptions Event PlannerSocial Media CoordinatorDietary AideSenior AccountantInterior DesignerConstruction ManagerConstruction LaborerService AdvisorConstruction EstimatorData Quality Analyst Post to job boards {{ checkedCount }} We use cookies to offer you our service. By continuing to use this site, you consent to our use of cookies as described in our policy
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                            [body] => Customer Service Job Description, Qualifications, and Outlook By JDW [email protected] Leave a Comment The customer service job description highlights the roles of company ambassador, problem-solver and guide for the customer’s relationship with a brand or business. Performing the duties generally requires patience, communication skills and the ability to solve problems. Technology can help customer service representatives satisfy customers, but can also temper job prospects. Job Overview: What Does a Customer Service Representative Do? Within the customer service job description lies the responsibility to attract and retain customers. In fact, these duties entail courteous responses to customer concerns and questions and taking other actions to enhance a customer’s experience. Typical tasks include helping customers maintain accounts and venture into new products or services. Customer Service Job Duties. Answer or respond to customer inquires about product, services, bills and other matters involving customer accounts and also the company. Assist customers experiencing technical or other problems. Process orders, payments and requests for exchanges or refunds. Review or change customer accounts, such as by amending credit limits, upgrading or removing services and changing addresses as reflected in the company records. Suggest or invite customers to register for new products or services, upgrades and discount programs and other programs offered by the business. Customer Service Essential Skills. Interpersonal. Customers may register complaints about product or service quality, perceived errors in bills and delays, among other issues. Additionally, representatives may find customers argumentative. As a result of this, patience and grace are often part of the customer service job description. Customer representatives must exhibit a positive, assuring and friendly attitude regardless the circumstances. Communication. Customer service representatives must listen attentively to customer requests, questions or complaint. Customers typically want clear, direct suggestions for their problems or a message that the company will solve them. Communication includes speaking and electronic live-chat messaging. Problem-Solving. Retention of customers depends on the ability of the representative to solve problems. Customer service representatives should offer solutions based on particular complaints or problems. They may need to consult with supervisors to find answers not immediately or readily apparent. Becoming a Customer Service Representative. The level of education and training usually turns on the industry in which the customer service representative is employed. Businesses in certain sectors may have a more complex array of services and products. Additionally, with many of these businesses subject to regulations, the customer service representative must be able to rely accurate information. Qualifications & Training. Typically, a high school diploma will suffice with regard to educational requirements. Employers generally train customer service representatives on the products or services, company culture and terminology and their procedures for responding to customer inquiries. The company’s line of business determines the new hire’s length of training. For retailers and service providers such as utility, wireless and cable companies, the training may last two to three weeks. Banks, investment firms and other financial sector companies may train employees longer and more extensively. These businesses have more complex products and services that may require considerable explanation or even be considered financial advice. Depending on the state, customer service representatives may need a license to dispense such information. Work Experience. Prior experience is helpful for customer service representatives, especially those seeking supervisory or higher-level positions. In some settings, a customer service representative may need experience in a particular sector. For example, dealership service departments might seek for prefer applicants with prior work experience in vehicle repair shops. Given that companies often train customer service representatives, prior experience tends less to be a prerequisite for entry-level positions. Working Hours. Most customer service representatives work full-time. The U.S. Bureau of Labor Statistics reports that, in 2014, one-fourth of these jobs were part-time. The customer service job description of many business frequently includes an applicant’s willingness to work evening, night and weekend shifts. Also, as customers shop and use devices around the clock, companies seek to fill their demand and need for assistance and services beyond traditional business hours. Under federal government guidelines, cable companies are to make trained customer service representatives available for some evening hours, at least one night per week or some weekend hours. Job Outlook & Advancement Opportunities. According to the U.S. Bureau of Labor Statistics, the customer service representative field could grow about 10 percent from 2014 to 2024. The largest growth could come from customer call, or telephone call, centers. The U.S. Bureau of Labor Statistics projects a 39 percent increase in these positions between 2014 and 2024. As a result, retailers, communications companies and other companies are increasingly engaging contractors, who can combine customer service and sales function. Companies in the insurance and financial sector and which handle highly technical items may still continue to staff their own customer service representatives. The harnessing of technology and automation by businesses may stunt some job growth. In fact, now customers can locate answers to common troubleshooting questions through “Frequently Asked Questions” links and “knowledge bases” furnished by manufacturers or sellers. Moreover, many companies rely on customer service management software to allow companies to answer anticipated common questions without the need for a human. Service providers and banks allow customers to pay bills online and schedule automatic payments. According to the U.S. Bureau of Labor Statistics, customer service representatives earned an average of $34,560 per year, or $16.62 per hour, as of May 2015. Furthermore, the highest average pay was reported in the Motor Vehicle Manufacturing sector, at $55,570. Conclusion. Seekers of customer service jobs may find competition from knowledge bases, “Frequently Asked Questions” and troubleshooting problems. Other aspects of the customer service job description, such as processing payments and changing accounts, can be accomplished automatically or otherwise without a customer service representative. The best prospects may come to applicants for call center positions or with companies that handle more complex products and services. Check related job descriptions. Quality Assurance Job Description. Perhaps you’re a hiring manager who needs to hire a new employee and need to write a quality assurance job description.  Or, maybe you have an … [Read More...] about Quality Assurance Job DescriptionChipotle Crew Member Job Description, Responsibilities, Salary & More. In our article, we will be covering the Chipotle crew job description, main job duties and responsibilities of this position as well as other … [Read More...] about Chipotle Crew Member Job Description, Responsibilities, Salary & More Reader Interactions. Leave a Reply Cancel reply. This site uses Akismet to reduce spam. Learn how your comment data is processed. Pin It on Pinterest. Shares
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                            [body] => Customer Service Job Description Sample Template 1 Create a FREE Job Description Looking for Jobs? Find Customer Service Jobs Now! This free Customer Service job description sample template can help you attract an innovative and experienced Customer Service to your company. We make the hiring process one step easier by giving you a template to simply post to our site. Make sure to add requirements, benefits, and perks specific to the role and your company. Customer Service Job Summary . The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk. Customer Service Duties and Responsibilities . Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Able to up-sell and cross-sell Able to generate sales leads from calls Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to memorize, recall, or research answers quickly Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team targets, goals, and quotas Aim for customer resolution and return Record, organize and file customer interactions and profile/account changes Able to address returns, refunds, and shipping tracking numbers Customer Service Requirements and Qualifications . High school degree or equivalent Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and handling phone systems Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts Able to concentrate on multiple problems at once Excellent time management and prioritization skills Ability to answer the phone, listen actively, relay information, and type basic information simultaneously Customer-focused for positive customer experience and resolution Related Job Description Sample Templates. Benefits Coordinator Brand Specialist Liaison Officer Visit our Job Description Template Sample Library Job Description Template Sample Library to view more templates Post A Job Customer Service Job Description Sample Template ZipRecruiter is the Smartest Way to Hire Post Jobs for Free 1 This template is provided for informational purposes only. The ultimate responsibility for selecting an accurate and non-misleading job title and description, and ensuring that a job posting does not otherwise violate any applicable laws or ZipRecruiter’s Terms of Use, rests solely with the employer. ZipRecruiter makes no representation as to whether the template above accurately describes the employer’s job posting. Please review our Terms of Use and Job Posting Rules for further information.
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                            [title] => Customer Service Representatives : Occupational Outlook Handbook: : U.S. Bureau of Labor Statistics
                            [url] => https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm
                            [destination] => https://www.bls.gov › office-and-administrative-support
                            [description] => Customer service representatives interact with customers to handle complaints, process orders, and answer questions
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                            [body] => Customer Service Representatives PRINTER-FRIENDLY Summary What They Do Work Environment How to Become One Pay Job Outlook State & Area Data Similar Occupations More Info Summary. Please enable javascript to play this video. Video transcript available at https://www.youtube.com/watch?v=0-ERXRCB6Nc. Quick Facts: Customer Service Representatives 2020 Median Pay $35,830 per year $17.23 per hour Typical Entry-Level Education High school diploma or equivalent Work Experience in a Related Occupation None On-the-job Training Short-term on-the-job training Number of Jobs, 2020 2,923,400 Job Outlook, 2020-30 -1% (Little or no change) Employment Change, 2020-30 -34,500 What Customer Service Representatives Do . Customer service representatives interact with customers to handle complaints, process orders, and answer questions. Work Environment. Customer service representatives are employed in nearly every industry. Most work full time. How to Become a Customer Service Representative. Customer service representatives typically need a high school diploma to enter the occupation and are trained on the job. They should be good at communicating and interacting with people. Pay. The median hourly wage for customer service representatives was $17.23 in May 2020. Job Outlook . Employment of customer service representatives is projected to show little or no change from 2020 to 2030. Despite limited employment growth, about 361,700 openings for customer service representatives are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. State & Area Data . Explore resources for employment and wages by state and area for customer service representatives. Similar Occupations. Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations. More Information, Including Links to O*NET. Learn more about customer service representatives by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations. What Customer Service Representatives Do About this section. Customer service representatives listen and respond to customers' questions. Customer service representatives work with customers to resolve complaints, process orders, and provide information about an organization’s products and services. Duties. Customer service representatives typically do the following: Listen to customers’ questions and concerns and provide answers or responses Provide information about products and services Take orders, calculate charges, and process billing or payments Review customer accounts and make changes, if necessary Handle returns or complaints Record details of customer contacts and actions taken Refer customers to supervisors or more experienced employees Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Although selling a product or service is not their main job, representatives may help generate sales while providing information. Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer the phone and use computers to explore solutions for customers. Work Environment About this section. Many customer service representatives work in call centers. Customer service representatives held about 2.9 million jobs in 2020. The largest employers of customer service representatives were as follows: Retail trade 14% Insurance carriers and related activities 13 Business support services 10 Wholesale trade 7 Professional, scientific, and technical services 6 Customer service representatives are employed in nearly every industry. Representatives in offices may work in a large room alongside other employees, so the area can be noisy. Working from home is also possible in some companies. Representatives may be under pressure to answer a designated number of calls while supervisors monitor them for quality assurance. In addition, the work may be stressful when representatives must interact with dissatisfied customers In retail stores, representatives may spend hours on their feet assisting customers in person. Work Schedules. Although most customer service representatives work full time, some work part time. Customer service representatives often need to work during busy times, which may include evenings, weekends, and holidays. Jobs in call centers may require representatives to work shifts early in the morning or late at night because some call centers are open 24 hours a day. How to Become a Customer Service Representative About this section. Customer service representatives should be good at communicating and interacting with people and have some experience using computers. Customer service representatives typically need a high school diploma or equivalent to enter the occupation and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people. Education. Customer service representatives typically need a high school diploma or equivalent to enter the occupation. However, some of these workers have postsecondary education that may include a bachelor's degree in fields such as business, communications, and social science. Training. Customer service representatives usually receive short-term on-the-job training, which typically lasts 2 to 4 weeks. Those who work in finance and insurance may need several months of training to learn complicated financial regulations. General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often receive guidance from an experienced worker for the first few weeks of employment. In certain industries, such as finance and insurance, customer service representatives must stay current with changing regulations. Licenses, Certifications, and Registrations. Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing an exam. Some employers and organizations provide training for these exams. Advancement. With experience, customer service representatives may advance to supervisory roles. Important Qualities. Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person. Customer-service skills. Representatives help companies retain customers by professionally answering questions and helping to resolve complaints. Interpersonal skills. Representatives should be able to create positive interactions with customers. Listening skills. Representatives must listen carefully to ensure that they understand customers in order to assist them. Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers. Problem-solving skills. Representatives must determine solutions to customers’ problems. By doing so, representatives contribute to customer loyalty and retention. Pay About this section. Customer Service Representatives. Median hourly wages, May 2020 Total, all occupations $20.17 Customer service representatives $17.23 Information and record clerks $16.97   Note: All Occupations includes all occupations in the U.S. Economy.Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics The median hourly wage for customer service representatives was $17.23 in May 2020. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $11.59, and the highest 10 percent earned more than $27.80. In May 2020, the median hourly wages for customer service representatives in the top industries in which they worked were as follows: Wholesale trade $19.43 Insurance carriers and related activities 18.77 Professional, scientific, and technical services 18.28 Business support services 14.81 Retail trade 14.20 Although most customer service representatives work full time, some work part time. Customer service representatives often need to work during busy times, which may include evenings, weekends, and holidays. Jobs in call centers may require representatives to work shifts early in the morning or late at night because some call centers are open 24 hours a day. Job Outlook About this section. Customer Service Representatives. Percent change in employment, projected 2020-30 Total, all occupations 8% Information and record clerks 0% Customer service representatives -1%   Note: All Occupations includes all occupations in the U.S. Economy.Source: U.S. Bureau of Labor Statistics, Employment Projections program Employment of customer service representatives is projected to show little or no change from 2020 to 2030. Despite limited employment growth, about 361,700 openings for customer service representatives are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire. Employment. There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. Advancements in technology will gradually allow these automated systems to do even more tasks. Some companies will continue to use in-house service centers to differentiate themselves from competitors, particularly for complex inquiries such as refunding accounts or confirming insurance coverage. However, jobs for customer service representatives are projected to be added in business support services, which includes telephone call centers. Some businesses will contract out their customer service operations to telephone call centers that provide consolidated sales and customer service functions. Employment projections data for customer service representatives, 2020-30 Occupational Title SOC Code Employment, 2020 Projected Employment, 2030 Change, 2020-30 Employment by Industry Percent Numeric SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program Customer service representatives 43-4051 2,923,400 2,888,800 -1 -34,500 Get data State & Area Data About this section. Occupational Employment and Wage Statistics (OEWS). The Occupational Employment and Wage Statistics (OEWS) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OEWS data maps for employment and wages by state and area. Customer service representatives Projections Central. Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved. CareerOneStop. CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code. Similar Occupations About this section. This table shows a list of occupations with job duties that are similar to those of customer service representatives. Occupation Job Duties ENTRY-LEVEL EDUCATION 2020 MEDIAN PAY Computer Support Specialists Computer support specialists provide help and advice to computer users and organizations. See How to Become One $55,510 Financial Clerks Financial clerks do administrative work, help customers, and carry out transactions that involve money. High school diploma or equivalent $41,520 Information Clerks Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers. See How to Become One $36,920 Insurance Sales Agents Insurance sales agents contact potential customers and sell one or more types of insurance. High school diploma or equivalent $52,180 Receptionists Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public. High school diploma or equivalent $31,110 Retail Sales Workers Retail sales workers help customers find products they want and process customers’ payments. No formal educational credential $27,320 Tellers Tellers are responsible for accurately processing routine transactions at a bank. High school diploma or equivalent $32,620 Wholesale and Manufacturing Sales Representatives Wholesale and manufacturing sales representatives sell goods for wholesalers or manufacturers to businesses, government agencies, and other organizations. See How to Become One $65,420 General Office Clerks General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records. High school diploma or equivalent $35,330 Contacts for More Information About this section. The Handbook does not have contacts for more information for this occupation. Related BLS articles Career Outlook: Customer service skills: Occupational employment, outlook, and wages O*NET. Customer Service Representatives Suggested citation: Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Customer Service Representatives, at https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm (visited December 26, 2021). Last Modified Date: Monday, November 1, 2021 What They Do. The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised. This tab also covers different types of occupational specialties. Work Environment. The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked. It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face. How to Become One. The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation. Pay. The Pay tab describes typical earnings and how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. For most profiles, this tab has a table with wages in the major industries employing the occupation. It does not include pay for self-employed workers, agriculture workers, or workers in private households because these data are not collected by the Occupational Employment and Wage Statistics (OEWS) survey, the source of BLS wage data in the OOH. State & Area Data. The State and Area Data tab provides links to state and area occupational data from the Occupational Employment and Wage Statistics (OEWS) program, state projections data from Projections Central, and occupational information from the Department of Labor's CareerOneStop. Job Outlook. The Job Outlook tab describes the factors that affect employment growth or decline in the occupation, and in some instances, describes the relationship between the number of job seekers and the number of job openings. Similar Occupations. The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile. Contacts for More Information. The More Information tab provides the Internet addresses of associations, government agencies, unions, and other organizations that can provide additional information on the occupation. This tab also includes links to relevant occupational information from the Occupational Information Network (O*NET). 2020 Median Pay. The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2020, the median annual wage for all workers was $41,950. On-the-job Training. Additional training needed (postemployment) to attain competency in the skills needed in this occupation. Entry-level Education. Typical level of education that most workers need to enter this occupation. Work experience in a related occupation. Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education. Number of Jobs, 2020. The employment, or size, of this occupation in 2020, which is the base year of the 2020-30 employment projections. Job Outlook, 2020-30. The projected percent change in employment from 2020 to 2030. The average growth rate for all occupations is 8 percent. Employment Change, 2020-30. The projected numeric change in employment from 2020 to 2030. Entry-level Education. Typical level of education that most workers need to enter this occupation. On-the-job Training. Additional training needed (postemployment) to attain competency in the skills needed in this occupation. Employment Change, projected 2020-30. The projected numeric change in employment from 2020 to 2030. Growth Rate (Projected). The percent change of employment for each occupation from 2020 to 2030. Projected Number of New Jobs. The projected numeric change in employment from 2020 to 2030. Projected Growth Rate. The projected percent change in employment from 2020 to 2030. 2020 Median Pay. The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2020, the median annual wage for all workers was $41,950. Recommend this page using: Facebook Twitter LinkedIn PublicationsOccupational Outlook Handbook Office and Administrative Support
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                            [body] => Customer Service Jobs: Options, Job Titles, and Descriptions ••• Hill Street Studios / Getty Images By Alison Doyle Full Bio Alison Doyle is one of the nation’s foremost career experts and has counseled both students and corporations on hiring practices. She has given hundreds of interviews on the topic for outlets including The New York Times, BBC News, and LinkedIn. Alison founded CareerToolBelt.com and has been an expert in the field for more than 20 years. Learn about our editorial policies Updated on July 25, 2020 Technological advances are changing the landscape of customer service roles. While the U.S. Bureau of Labor Statistics predicts a 2% decline in job growth from 2018-2028, many roles known traditionally as customer service are morphing into more specialized roles specific to their industry. While it becomes increasingly easy to interact with customers via smartphone or other electronic devices, these customer-facing roles maintain the personal touch between a company and its customers, no matter how big or out of reach. As such, demands on customer service representatives will grow in scope and skill. Customer Service Job and Education Requirements . Employees in these client-facing positions use customer service skills to solve technical problems, choose a product, schedule an appointment, resolve conflict, and more. There are literally thousands of customer service positions within hundreds of industries. As such, experience and education requirements typically vary. The good news is that most customer service roles are entry level, meaning that many employers are willing to train you so long as you possess some of the key soft skills, such as friendliness, professionalism, and bearing. For most customer service jobs, you need only a high school diploma and a willingness to handle customers from all walks of life. As many of these jobs become more specialized, you might consider taking it upon yourself to read the job descriptions and learn some of the desired technical skills (like various kinds of software) in order to become more competitive. Customer Service Job Titles . Retail Customer Service Representatives: Retail stores (both physical location and online stores) rely on their employees to provide a high level of customer care at every level. Cashiers, salespeople, management, and billing departments are examples of customer service jobs in a retail setting. Even in retail, many companies are hiring remote customer service representatives, which gives more of their workforce the chance to work from home. Account CoordinatorAccount Management CoordinatorAccount RepresentativeAccount SpecialistBilingual Customer Service RepresentativeBusiness Service RepresentativeCall Center Customer SupportCashierCustodial Customer RepresentativeCustomer Care OperatorCustomer Care RepresentativeCustomer Interaction Management SpecialistCustomer Liaison OfficerCustomer Relationship SpecialistCustomer Service AgentCustomer Service AmbassadorCustomer Service Asset ManagerCustomer Service AssociateRetail AssociateRetail Sales AssociateTellerTelephone Support Specialist Guest Services Representative: The hospitality industry is similarly reliant on guest services employees to maintain their reputation. Restaurants and hotels are staffed largely by employees in the service of providing the most satisfying experience to their clients. ConciergeFront Desk AssociateFront Desk ManagerBellmanClient Relations AssociateFlight AttendantGuest Service AgentHost/HostessServer Receptionist: Front-office greeters, or receptionists, are common to all business offices, including insurance companies and medical offices. They are all essential to providing information and services to clients, customers, patients, and even fellow staff members. Administrative AssistantBenefit CoordinatorCustomer Care AssociateFront Desk AgentFront Desk AssociateFront Desk CoordinatorFront Desk ManagerHealth and Welfare Services SupervisorMedical Receptionist Paralegal: Paralegals and other non-attorney staff give status updates, collect information, host prep calls or other informational calls, and prepare documents for clients. They must be able to carefully guide clients to provide the correct documentation and even provide moderate legal advice on behalf of the attorney. Of all the customer service roles listed here, paralegals maintain one of the more intellectually demanding jobs and may even be required to hold a bachelor’s degree. They also make one of the higher wages with a median salary of $51,740 a year. Legal AssistantCertified ParalegalParalegal SpecialistLaw AssistantParalegal AssistantLegal AnalystLaw AssociateLitigation Paralegal Technical Support Representative: Yet another category of customer service jobs is in the technology and computer assistance field. These jobs may require more specialized education and/or on-the-job training. Technical support representative jobs are growing fast at a rate of 10% until 2028. Computer Support SpecialistComputer Service RepresentativeContact Center Help DeskContact Center RepresentativeCustomer Service TechnicianField Technical Support EngineerHelp Desk AssociateHelp Desk SupportHelp Desk TechnicianOnline Customer Support Article Sources. Bureau of Labor Statistics, Occupational Outlook Handbook. "Customer Service Skills: Occupational Employment, Outlook, and Wages," Accessed April 29, 2020. Bureau of Labor Statistics, Occupation Outlook Handbook. "Customer Service Representative," Accessed April 29, 2020. U.S. Bureau of Labor Statistics, Occupational Outlook Handbook. "Paralegals and Legal Assistants." Accessed April 29, 2020. U.S. Bureau of Labor Statistics, Occupational Outlook Handbook. "Computer Support Specialists." Accessed April 29, 2020. Share Tweet Share Email Top 10 Best Customer Service Jobs Here Is a Comprehensive List of Healthcare and Medical Job Titles Learn About the Different Sales Job Titles and Get Descriptions Purchasing Careers: Options, Job Titles, and Descriptions The Skills Required for Every Customer Service Job List of Restaurant, Hotel, and Other Hospitality Industry Job Titles Check out Some of the Best Online Jobs for College Students IT Career Options, Job Titles, and Descriptions What Are My Options If I Pursue a Career in Management? 25 Easy Part-Time Jobs to Boost Your Income Become a Chat Agent and Work From Home Where to Find Easy Work-From-Home Computer Jobs and Skills You Need Want to Work in Advertising? Here are Some Job Titles Here's an Example of a Help Desk Support Resume How Many Years of Experience to List on Your Resume Employment Skills Listed by Job
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                            [body] => How to Get a Job as an Customer Service Representative in 2021 Do you love that warm, fuzzy feeling you get from helping others? If so, working in customer service might be right up your alley.  Customer Service Representatives answer a customer’s questions and do their best to fix issues. They spend their days connecting directly with customers to improve their overall experience and relationship with a business or product. They make a career out of helping customers every day by answering questions, processing orders, resolving problems, and serving as brand ambassadors for the organization they work for. Most Customer Service Representatives interact with customers via telephone, email, or live chat. You have to have strong communication skills and high attention to detail to make it in the world of customer service.  Download JobFlare today and prove to employers that you’ve got the skills it takes to succeed! The need for Customer Service Representatives spans nearly all industries, making it easy to find customer service job openings and opportunities in almost any area. Taking a role in the customer service industry means being the first line of defense for consumers. You’re there to help them every step of the way, whether it’s scheduling a service, facilitating the return of a defective product, or helping a customer understand how to use or fix the company’s product. Customer Service Rep US Median Salary $32,890/year or $15.81/hour Education Requirements High School Diploma or GED Robot Risk Rating 55% MODERATE AUTOMATION RISK (Source: Will Robots Take My Job) You'd be great for this position if... – You love helping people – You’re a creative problem solver – You’re attentive – You have good time management skills – You stay cool under pressure – You’re optimistic and able to stay positive despite setbacks Robot Risk Rating 55% MODERATE AUTOMATION RISK (Source: Will Robots Take My Job) You'd be great for this position if... – You love helping people – You’re a creative problem solver – You’re attentive – You have good time management skills – You stay cool under pressure – You’re optimistic and able to stay positive despite setbacks Resume Tips for Customer Service Representatives. To have a successful career as a customer service representative, there are certain skills that hiring managers know to look for. Take inventory of these important qualities and emphasize them in your resume: Active listening Patience Excellent people skills Problem-solving skills Attention to detail Familiarity with computers and software Building and maintaining long-term professional relationships Anticipating the needs of others Strong communication and personal diplomacy skills If you don’t have much on-the-job experience, include things like… Volunteering activities or mentoring programs Community outreach programs Sales experience Any additional strengths, like being multilingual, computer literacy skills, etc If you’re still feeling stuck on what skills to list in your resume, check the job description! Hiring managers list the key qualities they’re looking for, so you can score serious points for including them. Interview Pointers for Customer Service Representatives. Prior to your interview, be sure to think of examples of personal experience applicable to the role: Offer an example of a time you provided a creative solution to someone’s problem. Describe a situation in which you have successfully worked with someone you didn’t like. Give an example of a time when you were able to stay calm during a chaotic situation and how you were able to focus on the task at hand. Discuss a time you have defused a tense situation with an angry coworker when they were being unreasonably demanding. Provide the hiring manger with your conflict resolution tactics and why you think they work. Be prepared to answer questions like: What do you do when you don’t know how to answer a question? What is good customer service? What would you do if the customer was wrong? Trouble finding Customer Service jobs to apply for? Try searching for these jobs as well! Customer Support • Customer Care Agent • Account Manager • Customer Service Specialist • Customer Liaison • Client Services Representative Famous Former Customer Service Representatives Kanye West Rapper/Singer/Songwriter Nicki Minaj Rapper/Singer/Songwriter See More Jobs Download JobFlare for free on Google Play and the App Store. The Job Search Doesn’t Have to Suck. Try JobFlare Today.
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                            [description] => Learn about the top customer service jobs out there, and the skills you need to be successful
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                            [date] => Dec 4, 2018
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                                    [24] => Don't forget to share this post!
                                    [25] => Related Articles
                                    [26] => What Exactly Does a Customer Service Rep Do?
                                    [27] => 12 Work from Home Customer Service Jobs
                                    [28] => The Top 21 Customer Service Certifications & Courses You Need to Take
                                    [29] => Download for Later
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                                            [answer] => Being empathetic is key, especially when customers are having problems with a product or service they purchased. Since the majority of customer service is centered around interacting with customers, those in the industry should have strong communication skills and, generally, be people persons.
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                            [body] => The 21 Top Customer Service Jobs Descriptions and Titles Written by Swetha Amaresan @swethamaresan In such a big industry, it can be hard to figure out what role you want to play. You want to be involved in customer service, in some capacity, but there are several important roles in customer support. Some roles are the same but have various titles (i.e. customer service representative versus client service representative versus call center representative) whereas some positions have the same title but have varying responsibilities in different companies. And what even is the difference between customer success, service, and support? Basically, things can get confusing. Therefore, we have compiled the following list of customer service jobs descriptions and titles to make the job search a little easier for you. What Are Customer Service Jobs? Customer service jobs can encapsulate any job involved in customer service, support, success, and experience. The positions below are all key players in the customer journey, from helping customers make purchasing decisions to providing support post-purchase to helping them understand and implement their products to ensuring their experience is consistently positive the entire time. What Are the Qualifications for Customer Service Jobs? To be successful in customer service, you must have some basic traits. Being empathetic is key, especially when customers are having problems with a product or service they purchased. It's important to see things from their perspective, rather than assuming they are meaninglessly complaining. However, for those times that customers are angry with you, it helps to have thick skin and to let their negative words bounce off of you. Since the majority of customer service is centered around interacting with customers, those in the industry should have strong communication skills and, generally, be people persons. It will make your job way more enjoyable if you treat every conversation as an opportunity to learn something new and help someone new. For more skills to be successful, check out this post on customer support skills. Customer Service Jobs. Customer Service Job Description. Customer service job descriptions should include details about the mission of a company, the specifics of the role, the requirements and desired experiences for qualified candidates to bring to the role, and the benefits and perks of working at your company. Because customer service roles are typically considered to be entry-level, make sure the description is clear about what experience is a nice to have or a need to have to be successful. For the following customer service job descriptions, make sure the posting is clear about the difference between the qualifications and requirements for the role. At a lot of organizations, customer service roles are considered entry-level, so make sure job descriptions are clear about what experience and training are nice to have vs. need to have to succeed in the role. A level of ramp and training are expected to deliver customer service effectively, no matter how experienced or excellent a candidate is, they have to learn the product and company. Make sure your descriptions also make it clear what kind of attitude and collaborative mindset customer service reps need to succeed at your company. Here's an example of an effective customer service job description from Wag! -- an on-demand dog walking service: Customer Service Job Description Template. What's the opportunity? To set your posting apart, make sure the opening couple of line hook potential candidates by tying into the mission of the company and the problem it's trying to solve. Before diving into the specifics of the role, attract candidates with a big-picture, aspirational statement about how the product, service, or job can help people or companies be successful. In the example above, Wag! highlights that the job will involve working in a fast-paced, startup environment on a mission that's meaningful for the target audience -- dog lovers. What's the job? Next, detail the specifics of the role you're hiring for to make sure candidates know what they're applying for. List the role, the duties, and the responsibilities involved, as well as how successful employees will measure success. In the example above, Wag! describes the root of the role -- customer service -- while putting it into context to continue attracting the candidate to the product and the mission. What's required of the candidate? Next, list the table stakes of the role, as well as the must-haves a candidate should have in order to consider themselves a potential candidate. Wag! does this in the bulleted list above. What sets candidates apart? Make sure you clarify those skills and experiences that are nice to have vs. need to have. If the amount of experience or training required is negotiable for the right candidate or culture fit, make sure that's clear so you don't deter potentially good fits away with a long list of requirements. In the example above, Wag! explains that the best candidates will have certain experiences, but doesn't preclude others from applying so long as they meet the list of other requirements. What's it like to work at your company? Close with details about what it's like working for your company -- as well as what your company offers candidates considering other opportunities. Wag! does this by listing benefits, workplace culture, and more in the job description above. 1. Customer Service Representative. Customer service reps work directly with customers. Rather than responding to customer outreach, they reach out to customers and offer product and service solutions, discounts and sales, company news, and other forms of proactive communication. Typically, customer service reps have a certain number of calls or emails that they must hit every day to meet their goals. This role requires remarkable communication skills, empathy, quick thinking, and strong persuasion skills. Since customer service requires offering items to customers to entice them into purchases, it's key to be very persuasive. 2. Remote Customer Service Representative. Remote customer service reps also work directly with customers, but they work from home or a workspace. They might be working on a team of other remote and in-office workers or a fully-remote team. This role requires the same skills as customer service reps. However, remote customer service reps also need to be highly self-motivated and be able to effectively communicate virtually with not only their customers but also their team and manager. 3. Customer Service Specialist. Similarly to customer service reps, customer service specialists also reach out to customers with product or service offers. They might also serve as an intermediary between customer service reps and the customer service supervisors or manager and may be equipped to fill in for those roles when necessary. This role also requires great communication skills but also patience and some leadership skills. You may be asked to fill in for the manager if they are unavailable, so it's essential that you are prepared to be in a leadership role. 4. Customer Service Engineer. Customer service engineers specialize in proactively solving technical problems customers might have with products or services. Rather than waiting for customers to reach out with problems, customer support engineers offer tips and solutions for tech products in advance. This role requires a wide knowledge of computer systems, as well as an ability to be persuasive. A background in tech and engineering is probably a requirement, as well as a degree in a related field. 5. Customer Service Supervisor. Customer service supervisors oversee junior customer service reps or a small portion of the full team. Similarly to a manager, they may answer employee questions and help handle conflicts. There are often multiple supervisors working with a team. This role requires great interpersonal and leadership skills. It's preferred to have prior experience both in the industry and in a supervisory role. You should also be comfortable collaborating with others since there are often several supervisors assigned to a team who work together under the manager. 6. Customer Service Manager. Customer service managers supervise their customer service teams. They train new reps and keep track of their progress. They ensure that their teams understand the company goals and handle any conflicts involving customers or employees. This role requires an ability to communicate eloquently and guide others successfully. You must be able to effectively relay information to others. It's essential to have prior experience in customer service and in a leadership role. It's also good to have a grasp on crisis management. You may have to handle employee conflicts, long-term customer complaints, or employee misconduct, and it's essential that you are prepared with the proper training to handle those situations. Customer Support Jobs. Customer Support Job Description. Customer support job descriptions should include the details, expectations, and requirements of the role, as well as information about the department and the company, while also making sure to encourage the right candidates to apply by highlighting personality traits and behaviors that suggest success of entry-level candidates don't have any experience. Similar to customer service jobs, customer support roles are sometimes considered to be entry-level, so it's ideal to make it clear in the posting if the role is truly entry-level. Is it a role that builds a jumping-off point for candidates wanting a career at your company, or are you looking for candidates who are passionate about service and want to build a career working with people? Review the following effective entry level customer support specialist job description from HubSpot below to see what we mean: Customer Support Job Description Template. In addition to the specifics detailed above in the customer service job description, for an entry-level customer support role like this one, job descriptions should include the following: What's expected of the role? If the target audience for an entry-level position are recent college grads or soon-to-be college grads, it's important that the description is crystal-clear for a candidate who may never have applied for a job before. In the description from HubSpot, the listing details the long list of things customer support specialists will be responsible for handling in the role. What's the right personality for the role? This is especially important for customer support job descriptions, as well as for any entry-level job descriptions -- attitude can make or break someone's success. Particularly in a customer-facing role, make sure descriptions are clear about the kind of attitude and adaptability required of a successful customer support specialist, as HubSpot does in the "We are looking for people with" section of the job description. Why should you apply? Potential applicants without industry experience might feel apprehensive about applying for a role, but if you're truly open to molding and coaching recent graduates into successful employees, give candidates an extra push to apply, even if they don't think they have the right experience. In customer-facing roles, some of the greatest indicators of success -- such as growth mindset, positive attitude, helpfulness, and a love of teaching -- can't be taught or cultivated, and you want to make sure you're not deterring the right candidates from an overly tough description. HubSpot's nice closing note welcomes all applicants very effectively. 7. Customer Support Representative. Customer support reps work directly with customers. Rather than proactively contacting customers, they respond to customer questions, comments, and concerns and offer solutions to any problems. They provide support on customer calls, emails, texts, social media messages, and live chat messages, or are focused on one specific channel. This role requires outstanding communication skills, empathy, and quick thinking. In customer support, it's imperative that you are able to think on your feet and provide quick, effective solutions. 8. Remote Customer Support Representative. Remote customer support reps also work directly with customers but from home or a workspace. They might be working on a team of other remote and in-office workers or a fully-remote team. This role requires the same skills as customer support reps. However, remote customer support reps also need to be highly self-motivated, since they are often working alone and from the comfort of their homes. 9. Customer Support Specialist. Customer support specialists also respond to customer outreach about product or service issues. They might also serve as an intermediary between customer support reps and the customer support manager and may be equipped to fill in as manager when necessary. This role requires great communication skills but also patience and some leadership skills. You would need to understand the inner-workings of the team and be able to step up if the manager leaves the room. 10. Multilingual Customer Support Specialist. Multilingual customer support specialists work similarly to customer support specialists. However, they're also fluent in two or more languages and, thus, can communicate with a larger base of customers. This role is key to many global companies who have customers around the world. This role requires the same skills as customer support specialists, with the addition of needing to be fluent in more than one language. The more languages you know, the more valuable you are to a multinational company. 11. Customer Support Engineer. Customer support engineers specialize in troubleshooting technical problems customers have with their product or service. They typically record customer data to improve products or services in the future. This role requires great communication skills and knowledge of computer systems. A background in tech and engineering or a degree in a related field is typically a requirement since you will be doing extensive hands-on work with software products. 12. Customer Support Manager. Customer support managers manage their customer support team. They train new reps and keep track of their progress. They ensure that their team shares common objectives and handle any conflicts involving customers or employees. This role requires skills in strong leadership, communication, and persuasion. In order to become a manager, you will most likely need prior experience in customer support or prior experience working in a different for the company. It's also a good idea to be trained in crisis management. Customer Success Jobs. Customer Success Job Description. Customer success job descriptions should include specific details about your company and industry and your product and the problem it's trying to solve. Additionally, because customer success is a newer and evolving professional discipline, the description should specify which department customer success sits in, its responsibilities and metrics for success, and what qualities and experiences will help candidates succeed. Whereas customer support and service roles have a lot of similarities, customer success is a different discipline of a customer-facing team, so the job descriptions should be different too. Here's a portion of an effective customer success manager job description from ProfitWell: Customer Success Job Description Template. What's the company? Every job description should include details about the company, but this is of particular importance for customer success job descriptions, where you're screening for candidates with a sales mindset in a consultative role. Detail the mission, the product or service, and the problem your company is setting out to solve. ProfitWell does this in the "Description" section. What's the role? Because customer success is a relatively new field, make sure the description of the role itself is crystal-clear -- because CSMs from one company to another are not responsible for the same things. Detail the responsibilities, metrics of success, and teams candidates will collaborate with. ProfitWell does this in the "Description" section's bullet points. What's required? List the clear requirements for the role, making sure this list is made up of true requirements and not nice to haves. Because customer success is such a relatively new professional discipline, you don't want to deter potentially good applicants from a list of requirements that's too specific. ProfitWell does this clearly in the "Requirements" section. What sets you apart from other candidates? Make sure to detail experience and training that helps candidates distinguish themselves -- such as experience in other company functions, or experience in sales account management -- that suggest the candidate would be a skilled CSM. ProfitWell does this in the "Bonus Points" section. Why this company? Customer success roles are up-and-coming and popular, so you'll want to make sure your description of your company, benefits and perks, and opportunities are enticing to attract the best customer success candidates possible. ProfitWell does this in the "Benefits" section. 13. Customer Success Associate. Customer success associates work directly with customers, helping them onboard products, set goals, and execute campaigns. They're like consultants to their customers, offering them words of wisdom, tools, and industry knowledge to help them be successful. This role requires outstanding interpersonal and communication skills. In addition, you need to have extensive knowledge of your company's products in order to help educate customers on them. It's crucial to be proactive when giving insights. 14. Customer Success Manager. Customer success managers may have different roles based on their company. They either work similarly to customer success associates or oversee their customer success team. Their goals are to ensure customers learn how to use the software, successfully implement it into their companies, and get the desired results. This role also requires strong interpersonal and communication skills. You may need some managerial experience if you are required to lead a team. It may be helpful to undergo a software training in order to feel confident in helping customers implement their software. 15. Implementation Specialist. Implementation specialists focus specifically on helping customers with product onboarding. They differ from customer success associates and managers because, in those roles, they work as partners and also assist in campaign execution and project management. The role requires an ability to communicate effectively and an understanding of computer systems. It's extremely helpful to have a technical background in order to properly understand your company's products. 16. Customer Success Team Lead. Customer success team leads supervise their customer success managers. They help their teams understand company goals. Their personal goals are to increase customer lifetime value, reduce churn, and bring in new customers. This role requires communication skills and a thorough knowledge of the company's products. You might need to educate your team on the product and step in when they are having trouble explaining something to a customer. In addition, it's good to be trained in crisis management for this role. Customer Experience Jobs. 17. Customer Experience Manager. Customer experience managers help higher-level executives ideate, design and execute programs internally to both improve the customer experience and encourage the entire company to undertake a customer-centric perspective. They must always try to maximize revenue and minimize costs with their programs. This role requires strong empathy, active listening, and an openness to change. In customer experience, there are always ways to adapt programs and implement new ones, and it's vital that you are always thinking about customer needs and desires. 18. Director of Customer Experience. Directors of customer experience are responsible for setting a customer-focused vision for the entire company. They create company-wide policies based on data to continuously improve the customer experience and set overarching goals for their customer teams to work towards. This role requires a tremendous amount of leadership skills since you will be leading all the customer teams within your company. You must also be highly persuasive, motivated, thoughtful, and dedicated to the customer at all times. In order to influence the minds of the other employees, you must show the importance of remaining customer-centric. Creative Customer Service Job Titles. Voice of the Customer Customer Advocate Chief Customer Officer 19. Voice of the Customer. Voice of the Customer is a new role at HubSpot, and this person might sit in Customer Success, Customer Service, Operations, or within the company leadership team. Their job is to represent the voice of the customer within the company to advance customers' best interests when high-level, cross-functional decisions are made and priorities are set. 20. Customer Advocate. Similar to the Voice of the Customer, a Customer Advocate might sit within Customer Success or Service, or they might sit on the Marketing or Product teams to advocate for the customers when it comes to internal strategy and project management. They might be responsible for sourcing insights from customer feedback and distilling them within the rest of the company. 21. Chief Customer Officer. The Chief Customer Officer (CCO) role doesn't exist at every company. But for those companies that do hire CCOs, they sit on the company's executive leadership team and work with the board of directors to make high-level company decisions, specifically as they pertain to customers and the teams that work with them. The CCO's job is to push for customer centricity at every opportunity and to pound the table so customer revenue retention is treated with the same urgency as new customer sales revenue. Next, read this post on customer service and support salaries.    Originally published Dec 4, 2018 3:49:00 PM, updated December 07 2021 Topics: Customer Support & Service Careers IT Ticketing System Don't forget to share this post! Related Articles. What Exactly Does a Customer Service Rep Do? . Service  | 5 min read 12 Work from Home Customer Service Jobs . Service  | 12 min read The Top 21 Customer Service Certifications & Courses You Need to Take . Service  | 10 min read Expand Offer Customer Service Metrics Calculator Get it now Get it now Download for Later.
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                            [body] => Customer Service Agent Job DescriptionA Call Center handles inbound and outbound calls. The representatives of a call center are individuals who answer and dial out calls. Their responsibility is to respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.Duties and ResponsibilitiesAnswering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.Requirements:Open availability:Monday through Sunday.7 a.m. to 1 a.m.Experience in dealing with the public.Excellent communication skills, including verbal with proper grammar.Ability to work with others in a close manner.Good computer skills.Good multi-tasking skills.Skills and SpecificationsTechnical expert in related computer applications.Able to react effectively and calmly in emergencies.Able to maintain customer confidentiality. EducationHigh school diploma or equivalent. Revised: 1-2018 contact us today to schedule a FREE ASK demo.
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