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                                    [0] => Reply Dave Meyers says Jul 20, 2018 at 6:50 pm What about Google Voice & G-Suite’s Hangout’s integration?
                                    [1] => How does that stack up?
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                            [body] => 6 Best Business Phone Services for Small Business (2022) Last updated on January 1st, 2022 by Editorial Staff | Reader DisclosureDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us. Shares 389 Share Tweet Share Pin Facebook Messenger WhatsApp Email Are you looking for the best business phone service for your WordPress powered website? Adding a phone service can help you efficiently manage calls with customers. In this article, we have hand-picked some of the best business phone services that you can use along with your WordPress site. Why and When You Need a Business Phone Service? Normally, you can just add your landline or mobile phone number to your WordPress site and use that to receive calls from customers. However, your phone number wouldn’t look professional, and you will not be able to communicate effectively. Adding a proper business phone service allows you to do the following: You can easily track call duration, hold times, wait times, and overall usage. Most business phone services come with call forwarding, caller ID, call waiting, inbound call routing, call recording, and more. Share one business phone number among several users simultaneously (auto attendant feature allows you to route call to the first available representative) You can use a desk phone system, cordless phones, mobile cell phone, or a computer to receive and make calls. Easily add new employees without calling in a IT technician. Business phone systems transmit voice over internet (VoIP systems), which means you can take your local or toll-free number anywhere you want. All you will need is a high-speed internet connection. If you are running an online store or a small business website, then adding a professional business phone service can help you grow your business. You can use it to build better customer relations with professional sales and support provided over the phone. That being said, let’s take a look at the top business phone services that you can use with your WordPress site. 1. Nextiva. Nextiva is the best business phone service in terms of features and ease of use. They offer a large set of features, with quick setup and reasonable pricing. It comes with a simple web-based admin panel which makes it easy for small business owners to easily manage the unified communications platform like a pro. Nextiva’s VOIP phone service for small businesses includes advanced call routing, unlimited free domestic calling, voicemail to email and text, online faxing, text messages, and more. You also get a free local or toll-free number, free number porting, and all the standard call management features like caller ID, call forwarding, routing, custom greetings, advanced IVR (interactive voice response) system, and more. As a platform Nextiva also offer other powerful features including CRM, Live Chat, online surveys, call analytics, and other solutions that work very well with the business phone system. Their phone call quality is excellent, their voip solution offers 99.999% uptime, and their customer service representatives are always helpful. Pricing for Nextiva’s business phone service starts from $18.95 per user every month for the Essentials plan. Their pricing gets cheaper as you add more users. You can also create a pre-paid account to save more money. Note: We use Nextiva on WPBeginner as our business phone service. In our experience, Nextiva is the best small business phone system in the market from both features and pricing point of view. As a small business, our favorite feature is that Nextiva lets us add a business line for cell phone, so our team can receive incoming calls from our office or even when working remotely without having to share their personal cell phone numbers. The Nextiva app works on both iPhone (iOS) and Google (Android) smartphones. They also give us text messaging and video conferencing which makes it easier for our team to connect with our customers using their preferred business communication channel. With that said, if your business needs an office phone system that works on existing handsets, then Nextiva offer that as well. Call centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking. Nextiva is the official phone provider for top universities such as Stanford, UCLA, University of Southern California, as well as top brands like Taco Bell, Conan O’ Brian, and more. Expert Review: We believe Nextiva is the best overall business phone service for small businesses with affordable enterprise-level plans. 2. RingCentral. RingCentral is another popular business phone service for companies of all sizes. They offer one of the most feature-rich small business phone systems on the market. Their business phone platform includes all the standard business calls functionality you would need including unlimited calling, call forwarding, caller ID, call waiting and transfer, share one line on multiple mobile devices and users, SMS texting, and more. Apart from that, it also comes with video meetings with screen sharing, team messaging, 1000 toll-free minutes, and integrations with Gsuite, Dropbox, Microsoft, and other services. It comes with an intuitive cloud based administration that makes it super easy to set up and manage your calls. Their Essentials plan starts at $19.99 per month for each user (billed annually), and you can add up to 10 users. Other plans come at different pricing and features. You can also pay extra to get a vanity number for your business which allow you to have catchy and memorable business phone number. RingCentral is a great phone solution for both physical offices that are looking to replace landline phones as well as those moving to a virtual office. It can work with your telephone system when compatible, or you can use their virtual phone system through RingCentral desktop app and mobile app which works on all smartphones (iOS and Android). Because RingCentral is one of the most popular business VOIP platform, they have a large app integration directory. This allows you to connect with other services for automatic transcription, real-time analytics, voice over call recording service, sales call insights from Chorus.ai, integrations with call center software, connection with support help desk software, and many more add-ons, so you can have an integrated customer contact center. Expert Review: We believe RingCentral is a great business VOIP solution for small-to-medium sized businesses. 3. Ooma. Ooma is a popular business VOIP phone provider that offers business phone numbers, and 1-800 toll free phone numbers at affordable prices. You can add a toll free number to any Ooma office plan. By default they will pre-select a toll-free phone number for you, but you also have the option to choose a new one. Ooma office platform comes with all powerful features that you would expect such as virtual receptionist, extension dialing, music-on-hold, smart mobile phone apps, call logs, and more. Best of all the setup is very easy, and you can do it within minutes. You can use their control panel to easily manage calls, add new team members, and more. Their pricing plan starts at $19.95 per month per user with no contracts, and it comes with a free toll-free number and 35+ business phone features. They also have a Ooma Office Pro plan which costs $24.95 per month and includes additional features such as video conferencing, voicemail transcription, enhanced call blocking, call recording, desktop app, and more. Expert Review: We believe Ooma is the best business phone service for traditional office settings with desk phones. Their new features also make it great for remote teams looking to advance collaboration. 4. GrassHopper. GrassHopper offers virtual phone numbers through voice over internet protocol (VOIP), and it is great for solopreneurs and small businesses. A virtual phone number means it can forward calls to any phone number or mobile device. However, for outgoing calls you will still need a regular phone line. They offer intuitive web and mobile apps to manage your account and phone service. You can use multiple extensions for your number, and you can choose from local, toll-free, and vanity phone numbers. It offers US, Canada, and UK based local and toll-free numbers. GrassHopper comes with all standard features like call forwarding, routing, waiting, call hold music, voicemail to email transcripts, and more. It is perfect for remote teams because you can add extensions that can be used from anywhere using mobile or desktop apps. Their plans start from $29.99 per month with 1 local number and up to 3 extensions. You can increase the number of users and add multiple local phone numbers on their higher plans. Expert Review: We believe GrassHopper is the best business phone service for freelancers and solopreneurs. 5. Phone.com. Phone.com is another good option for small business phone service. They offer a simple web and app-based administration panel with standard phone service features like call forwarding, call routing, caller ID, conference calling, video conference calls, and more. They include several European countries and Canada in their local call minutes which makes calling to those countries way cheaper. You can also integrate your business phone service to third-party CRM software like Salesforce and Zoho. They have two types of pricing options pay per minute and unlimited. Pay per minute plans start from $12.99 per month and unlimited plans start from $22.99 per month. Expert Review: We believe Phone.com is the best cheap business phone service for budget-conscious companies. 6. GoToConnect (formerly Jive). GoToConnect, formerly known as Jive, is another great option for small business phone service. They offer an advanced cloud business phone system at an affordable price. Their VOIP phone service includes all the standard features like unlimited calls, unlimited extensions, call forwarding, number sharing, voicemail to audio email, automatic call attendance, mobile apps, chat, SMS, and more. They also have hundreds of CRM integrations and other marketing integrations with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, Slack, and more. GoToConnect offers a truly unified business communication platform that goes beyond just business phone services. They have HD video conferencing that makes it easy for you to collaborate with your customers and team members. They have over 100+ cloud VoIP features including several notable features like unlimited call queues, advanced dialpad editor, cloud branch exchange, advanced ring groups and wait time announcement for call centers, paging system, eFax, and more. Since GoToConnect is part of the larger GoTo software family, it seamlessly integrates with their other webinar and meeting softwares like GoToMeeting, GoToWebinar, GoToTraining, and more. Their pricing starts at $24 per month for the basic business phone service. Their premium plan comes with advanced features for larger call centers. Expert Review: We believe GoToConnect is the best business phone service for small businesses in education and healthcare industries. Which is the Best Business Phone Service for You? After carefully researching all the top business phone service providers, we believe that Nextiva is the best business phone service provider in the market. Their plans are affordable for businesses of all sizes, and they offer a lot of powerful features along with top-notch customer support. The best part is that while Nextiva business phone line works on your cell phone, tablets, and computer, they also often run free promotions for advanced business phone systems like Poly VVX150 or Nextiva X-885 which is used by many professionals for multi-line handling and more. For all the reasons above, we decided to use Nextiva for our own business and rate it as the #1 best business phone system in the market. In our research, RingCentral came as a very close second. Their voip phone system offers a lot of the same features as Nextiva, and at the end for us it came down to price and customer service. You really can’t go wrong with either of these top two VoIP providers. We also looked into many other business phone service providers that are not listed in this article like Vonage, 8×8, AT&T, Verizon, Skype, and others. We decided it wasn’t best to list them all in this article because we don’t want to cause choice paralysis. Instead our goal is always to make it easy for you to choose the best provider for your needs. We hope this article helped you find the best business phone service for your WordPress site. You may also want to see our guide on how to create a free business email address and the best email marketing services for small business. Business Phone System FAQs. Having helped thousands of business owners find the best business phone system for their needs, we have answered quite a lot of questions. Below are some of the answers to the most frequently asked questions about VoIP business phone systems and service providers. What is VoIP and how does it work? VoIP (Voice Over Internet Protocol) is a phone technology that allows you to make and receive phone calls using the internet wi-fi instead of traditional phone lines. We wrote a detailed guide on what is VoIP and how it works. Here’s a quick visual VoIP infographic: Is business VoIP phone service cheaper than a landline phone? Yes, VoIP business phone systems are cheaper than on-premise landline because it uses your existing internet connection rather than requiring a separate system or hardware. VoIP business phone service also lessen internal IT and support burdens by simplifying the overall workflow. Typical landline phone providers charge extra for advanced call features like call queuing, call transfer / automatic call forwarding, music on hold, extension dialing, conference bridge, etc. With business VoIP all the advanced features are included in a flat monthly fee, and you can even save up to 90% on internal calling costs with top providers like Nextiva. Can I switch from landline phone to business VoIP service? Yes, you can easily convert your landline business phone system to an online business VoIP solution. All the top business phone system companies like Nextiva and RingCentral make it easy for you to keep the same business phone number when switching from landline to VoIP. Can I use my cordless phone with business VoIP? Yes, you can use your existing cordless phones, softphones, and desk phones with most business VoIP providers. All the top providers that we mentioned in our list also come with a mobile phone app that you can install on your personal cell phones as well. If you’re currently using analog phones or have a PBX setup, then you can use a VoIP adapter to keep the same business phone system. What are the disadvantages of VoIP business phone systems? VoIP business phone services make phone calls over internet. The biggest disadvantage is that if you do not have a reliable internet connection, then your customer call quality will not be as good. Also if your business experiences a power outage, then it likely means that your internet router will also lose power. This can lead to call dropping. We always recommend using a battery backup with your internet router to avoid call quality issues. These disadvantages can be easily mitigated, and the advantages of VoIP business phone systems simply outweigh any cons. You get all the advanced call features like call routing, music on hold, conference calls, auto-attendant, interactive voice response (IVR), call queuing, extension dialing, voicemail forwarding, and a lot of flexibility without the high the high costs of landline phones. Which is the best business phone system in your expert opinion? Our top 3 choices for the best business phone services are: Nextiva RingCentral Ooma No, this last question is not a joke. We seriously get this question even after referring people to this guide. That’s why we even made video comparison of the top business phone service: Subscribe to WPBeginner We hope that this guide helped you choose the best business phone service for your small business. You may also want to see our comparison of the best chatbot software, and best website builder platforms to grow your business. If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. You can also find us on Twitter and Facebook. Popular on WPBeginner Right Now!How to Properly Move Your Blog from WordPress.com to WordPress.orgRevealed: Why Building an Email List is so Important Today (6 Reasons)12+ Things You MUST DO Before Changing WordPress ThemesHow to Fix the Error Establishing a Database Connection in WordPressDisclosure: Our content is reader-supported. This means if you click on some of our links, then we may earn a commission. See how WPBeginner is funded, why it matters, and how you can support us.About the Editorial Staff . Editorial Staff at WPBeginner is a team of WordPress experts led by Syed Balkhi. Trusted by over 1.3 million readers worldwide. The Ultimate WordPress ToolkitGet FREE access to our toolkit – a collection of WordPress related products and resources that every professional should have!Download NowReader Interactions. Leave A Reply Cancel reply. Featured in Copyright © 2009 - 2022 WPBeginner LLC. All Rights Reserved. WPBeginner® is a registered trademark. Managed by Awesome Motive | WordPress hosting by SiteGround | WordPress Security by Sucuri. I need help with… Popular searches: Starting a Blog WordPress SEO WordPress Performance WordPress Errors WordPress Security Building an Online Store
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                            [body] => The Six Best Business Phone Line Providers for Small Businesses 2022 Discover the best provider for your phone system and internet service with our business phone line comparison. Ross Darragh December 20, 2021 15 min read About us . Startups was founded over 20 years ago by a multi-time entrepreneur. Today, our expert team of writers, researchers, and editors work to provide our 4 million readers with useful tips and information, as well as running award-winning campaigns. Our site is governed by the Startups editorial manifesto. This article was co-authored by: Ross Darragh Writer Robyn Summers-Emler Grow Online Editor Our independent reviews and recommendations are funded in part by affiliate commissions, at no extra cost to our readers. When considering the requirements of small businesses, we've identified 4Com as the best phone line provider, owing to the fact it offers wholesale call prices for Tier 1 call carriers that ensure reliably excellent call quality. But figuring out if this is the best choice for your business will require a little more research.The importance of a reliable business phone line provider has never been more prominent. The fallout from the COVID pandemic has resulted in the majority of businesses adopting a hybrid approach to working, whilst others have ditched the office entirely to work from their homes, which comes with its own challenges (such as attending a group meeting to discuss the team’s next big project, only for your internet to cut out as you begin presenting).Business phone lines aren’t just necessary for your telephone system; they are also necessary for your internet connection. And if you’d like to invest in an internet-based phone system for your business, you’ll still need a phone line. While some providers offer digital or virtual landline numbers, specialist VoIP providers offer more sophisticated call management software packages.So there's a lot to consider when making a choice for your business – which is where we can help.  We've created a custom-built phone system comparison tool that can match you with providers and even bespoke cost quotes to help you make the right decision with confidence in just a couple of minutes.Or, you can read on. We’ve provided you with the essential comparison points in the table below, but you should always make sure that you carry out thorough research before signing on the dotted line. Find the Best Phone Line Provider for Your Requirements Do you already have a phone line? Yes No What’s in this article? . Business phone line comparison Our Top Business telephone providers: what do you need to know? Business phone service provider round-up What to consider when comparing phone line providers Conclusion: Key Takeaways FAQs Business phone line comparison. We've compared the best business phone line providers in the table below: Phone line providerFibre broadband option?Digital phone line/VoIP option?SIP Trunk option?Phone only prices fromPhone and broadband packages from4ComYes Yes Yes On request On request BTYes Yes Yes £22.20/month£28.95/monthXLNYes Yes No£20.95/month£27.95/monthTalkTalkYes NoYes £16.95/month£23.95/monthLily CommsYes Yes Yes On request On request KCOMYes Yes Yes £12/month£46.25/monthYou can compare leading UK phone line providers using our custom built comparison toolPricing Correct as of July 28th 2021  Our Top Business telephone providers: what do you need to know?Let’s take a look at our pick of the best business phone providers in more detail.1. 4Com. Offering wholesale call prices and using Tier 1 call carriers, 4Com is a great for any business looking for reasonably priced reliable phone and broadband.In addition to its phone and broadband, 4Com offers sophisticated VoIP software and a selection of touchscreen phones, desk phones, and portable DECT phones. So if you’re looking for a business phone line provider to take care of everything, 4Com is certainly worth considering.Pricing. Available on request. Top features and benefits: Single lines and multi-lines availableUses Tier 1 carriers for top quality callsWholesale call ratesEmployee training and UK supportAdd business mobiles to your monthly package 2. BT. As the UK’s biggest telephone provider, you know exactly what you’re getting with BT. Offering a range of contracts with various lengths and prices, you should be able to find the right option for your business.And, because BT operates its own phone line infrastructure, you don’t have to wait too long to have any faults fixed. If you’re looking for more call control without investing in full-on VoIP software, BT offers some lines with call management features.Pricing. Phone only prices from – £22.20 per monthPhone and broadband packages from – £28.95 per month Need help making the right choice? We can match you with the best phone line provider based on what you need Find a phone line It only takes a minute. Top features and benefits: Unlimited UK and international call packagesAdd additional call features, including call-barring and 3-way calling24/7 help and supportHave faults fixed within 24 hours with Total Care packageOption to install a PBX system 3. XLN. Claiming to be 92% cheaper than BT and with a solid 4.4 star TrustPilot rating, XLN is a great option for businesses looking for a reasonably priced, reliable phone service provider.In fact, XLN’s products are designed with small businesses in mind, and include internet speeds of up to 76Mb (the recommended minimum for small businesses) and pay-as-you-go VoIP packages. Retail businesses may also want to take note of XLN Payments!Pricing. Phone only prices from – £20.95 per monthPhone and broadband packages from – £27.95 per month Top features and benefits: Keep the same numberOption included broadband, fibre, and VoIPReliable phone connectionAward-winning customer service30 day contracts available 4. TalkTalk. TalkTalk is known for its reliable, fairly priced domestic phone service and it extends the same service to its business customers. TalkTalk has lots of ISDN phone line packages available, with up to 6,000 inclusive minutes on offer for its packages for medium businesses.With the option to add additional lines and features as your business grows, TalkTalk is ideal for ambitious businesses.Pricing. Phone only prices from – £16.95 per monthPhone and broadband packages from – £23.95 per month Top features and benefits: Standard lines and ISDN packages availableOption to add additional lines and featuresPlenty of inclusive minutesFixed monthly costsUK-based customer service 5. Lily Comms. Like XLN, Lily Comms offers more than just phone and broadband, meaning businesses can purchase all of their essentials through one supplier. When it comes to business phone lines, Lily Comms offers plenty of options, including traditional phone systems, VoIP phone systems, and SIP trunking to turn your traditional line into a digital line.With a TrustPilot rating of 4.8 and heaps of five-star customer service reviews across the web, it’s to no surprise that Lily Comms appears on our list.Pricing. Available on request. Top features and benefits: Competitive phone and broadband packagesGreat customer serviceRange of business phone numbers availableCan include business energy and merchant servicesOffers services for multi-site businesses 6. KCOM. In addition to offering a range of telecommunication services, KCOM provides specialist solutions for a wide variety of sectors, including healthcare, retail, and charity. It promises fast download and upload speeds, and with a 4.5 TrustPilot rating, great customer service, too.Anyone looking for a phone line for a VoIP phone system will be pleased to know that KCOM partners with a huge range of software providers.Pricing. Phone only prices from – £12 per monthPhone and broadband packages from – £46.25 per month Top features and benefits: Sector-specific solutionsPhone, internet, and VoIP services availableGreat customer serviceRange of business numbers availableAll-inclusive packages available Business phone service provider round-up. According to our research, the best small business phone service providers are:4ComBTXLNTalkTalkLily CommsKCOMAll of the providers on our list offer businesses the option to choose between a phone-only contract or phone and broadband.For a reliable service at a great price, 4Com and XLN are great contenders, while for broadband and phone packages TalkTalk usually comes up trumps.While more expensive, BT offers businesses advanced features on their phone lines without the need to upgrade to a potentially pricey VoIP software package.If you’re looking for more from your phone line provider, 4Com, Lily Comms, and KCom offer a variety of VoIP and SIP trunk options. Want to find the right business phone line provider? If you want to be sure that you’re investing in the right phone line for your business simply:Answer a few questions so we know the kind of phone service you’re looking forReceive a list of providers that suit your needsCompare zero obligation quotes What to consider when comparing phone line providers. Firstly, think about the inclusive minutes that you need. Phone line providers offer different amounts for different monthly costs, so it’s important to conduct a business phone line comparison before you commit to a contract.If you're looking to include internet, check available internet speeds, too. According to business.org, a small business will need at least a 75Mb internet connection if it's looking to do things like stream videos, file share and even take numerous point of sale transactions. Luckily, 90% of the UK has access to super-fast broadband. Phone line provider sorted? What about your office phone system? Office phone systems are integral to the smooth running of your business, check out our best office phone systems guide to learn more. Secondly, you’ll need to decide on whether you’re sticking with a traditional phone service or investing in a VoIP phone service. Similarly to mobile phone contracts, business phone line providers offer inclusive minutes and the option to add-on things like calls abroad.If you decide that VoIP is the best option for your business, make sure your business phone line speed supports web conferencing and server hosting. For small businesses with 30+ employees, take a look at packages that offer download speeds of 145Mb to 300Mb.Bear in mind that BT is going to start switching off the traditional telephone network in 2025, so VoIP is the best way to future-proof your business. There are also a whole host of benefits to choosing VoIP which you can read about on our What is VoIP page. Considering phone line provider service levels And finally, what about service levels?Terry Martin, CEO of Hertfordshire-based Telecoms Company Just2Connect says:“An important, but often overlooked factor to consider when selecting a provider for your phone line is what Service Maintenance Level is included in your line package. The Service Maintenance Level dictates how quickly a line fault can be fixed – there are 4 levels.Should you have a fault, Openreach can take up to 3 days to fix a line with Level 1 Maintenance, but will fix the fault within 6 hours for a line with Level 4 Maintenance. Typically, most providers only include Level 1 in their monthly charge. In some cases, this may be suitable, however if your line is connected to your alarm system, then you will likely require a more responsive Service Level”. Conclusion: Key Takeaways. With many providers to choose from, it's important you thoroughly research each product before making any decisions.Think about how a specific product and its features will be beneficial to your business needs. Be sure to factor in pricing, as costs can soon add up.Consider your employees and the technology required for them to work as efficiently as possible.It is difficult to make a clear decision, particularly when several competitors offer similar products. Which is why we've created a custom-built comparison tool to help pair you with providers most suitable to the needs of your business. Simply fill out the form, and we will do the rest. FAQs. What is a leased line? . A leased line is a private line that can exist between two offices or an office and a data server. Because a leased line is private, it means the bandwidth can only be used by your business, which means you benefit from faster download speeds, upload speeds, and a more reliable connection. Businesses can use a leased line to connect to the internet, link servers, and carry phone calls.What’s the difference between fibre and ADSL?While fibre broadband is delivered through fibre optic cable, ADSL (Asymmetric Digital Subscriber Line, is delivered through the standard copper phone line. Fibre is faster and more reliable than ADSL, and is now the preferred choice for households and businesses despite being more expensive than ADSL.Generally, with ADSL the further away you live from the telephone exchange, the slower and less reliable your connection. However, with fibre, fibre-optic cable delivers data from the telephone exchange to a local cabinet. The data journey then finishes along a copper phone line from the cabinet to your premise, so it has less far to travel at a slower speed. What’s the difference between FTTC and FTTP?FTTC stands for Fibre to the Cabinet, while FTTP stands for Fibre to the Premises. FTTC means data is delivered from the telephone exchange to the local cabinet, where it then continues its journey along a standard copper line. FTTP means the fibre connection continues straight to your business premises from the exchange, which means you benefit from much faster download and upload speeds. What is VoIP?VoIP stands for Voice over Internet Protocol. It means that your voice data is turned into digital data and is sent over the internet, rather than the traditional telephone line. Because VoIP is a digital telephone service, businesses can invest in software that gives you greater control over your calls, including call recording, call forwarding, and the option to record an auto-attendant.What is a PBX?PBX stands for Private Branch Exchange. It’s a piece of technology that allows you to direct calls to a specific phone or department phone network. A PBX can either be cloud-based or on-premise. A cloud-based PBX manages your calls on an off-site server, while an on-premise PBX directs your calls once the call has reached your on-site server. What is a virtual phone number?A virtual number isn’t directly associated with a phone line. Instead, it’s a cloud-based number that acts as a getaway to a forwarding network. When a person calls the number, it forwards the call to a pre-set phone number, and from that point, uses either the digital or traditional phone line to manage the call. A virtual number enables a business to appear in a specific location. For example, a business can appear to have a London number. When a person calls the number, the call is then automatically forwarded to the business’ fixed number.You can find out more about the best virtual landlines and how they work on our dedicated virtual landlines page. Complete our quick quiz! If you want to be sure that you’re investing in the right phone line for your business…Answer a few questions so we know the kind of phone service you’re looking forReceive a list of providers that suit your needsCompare zero obligation quotes Startups.co.uk is reader-supported. If you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Startups.co.uk to provide free advice and reviews for our readers. It has no additional cost to you, and never affects the editorial independence of our reviews. Share this post facebook twitter linkedin Ross Darragh Writer Ross has been writing for Startups since May 2021, specialising in sustainable business and telephone systems. He also runs the successful entrepreneur's section of the website.He's previously written for Conde Nast Traveller and the NME and is passionate about music, sustainability, and travelling. Follow him on his Twitter - @startupsross for helpful business tips. Related Articles . Business Phones The Best Call Centre Software April 1, 2021 Business Phones RingCentral Review October 29, 2020 Business Phones A thorough guide to business phone numbers for your company October 13, 2020 Business Phones PBX phone system cost October 2, 2020 Load more articles Back to Top
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                            [body] => Best business phone service in 2022 By Jonas P. DeMuro , Brian Turner last updated 22 November 21 Phone services for small business and enterprises PRICE VERDICT REASONS TO BUY REASONS TO AVOID VERDICT REASONS TO BUY REASONS TO AVOID Included in this guide:. 1RingCentral. Office2Ooma. Office3Aircall. 4Dialpad. 5MiCloud. Connect68x8. 7Phone.com. (Image credit: Shutterstock) The best business phone service makes it simple and easy to set up, manage, and run a full business phone system using a full-feature software platform.The best business phone servicesClick the links below to go to the provider's website: 2. Ooma Office3. Aircall4. Dialpad5. Mitel6. 8x87. Phone.comBusiness phone services have changed radically over the past decade. VoIP services have now replaced the desk covered with a bank of phones. The result is that employees can use their mobile devices on the go, using nothing more than an app to join with the corporation's network, whether for chat, conferencing, or even to manage online fax services.Set up is usually easy and very simple, as it requires little more than signing up to a digital service and then accessing it once paid for. While there may be some small configuration settings that need to be done, this can take only a few minutes. Once completed you now have a full service phone system that can scale up to as many employees as you need to cover.Different services tiers are commonly offered, with cheaper plans offering essential features, with more expensive plans offering additional features if required. Costs are usually based on a user basis rather than business turn-over, and though many phone service companies offer clear and flat-rate pricing, some providers will seek to provide a personalized quote instead which can often cost more while allowing for extra options not normally available.Here then are the best business phone services, with our main choices featured, with additional options to consider following.We've also featured the best IP phones. Get a free VoIP quote tailored to your business needsOur expert team and certified partners can help you find the best VoIP partners for your business, saving you time and money, by choosing the most competitive offer. Our service is 100% FREE with NO obligation to buy.Here's how it works:1. Tell us about your business requirements and leave your contact details.2. We match your requirements with features and prices from our partners.3. Only companies that match your requirements will reach out to you. (Image credit: RingCentral)1. RingCentral Office. The best cloud-powered business phone service. Reasons to buy+Unified communications+Contact center+API customizationsRingCentral Office promotes itself as an all-in-one solution for all business sizes, with a unified communications strategy that means plenty of integration options, from Google to Microsoft, Oracle to Amazon, and Zendesk to Salesforce. The most basic tier offers call management and phone system administration, as well as phone rental options for conference phones and even desks.However, it's the pricing tiers above this where RingCentral Office really comes into its own with a comprehensive set of features that should be integral to any modern phone service.RingCentral also provides Unified Communications as a Service (UCaaS) as well as Contact Center as a Service (CCaaS), meaning that it can provide the enterprise experience for even small businesses.On top of this, RingCentral can also deliver a Communications Platform as a Service (CPaaS), which means access to a developer network which allows you to use APIs to truly customize and integrate your phone system with other software you use.Overall, though, which the cheaper plan probably delivers enough to satisfy the smallest businesses, it will be mid-sized and larger that will probably get the most from the incredible wealth of features that RingCentral Office can provide.Read our full RingCentral Office review.(Image credit: Ooma Office)2. Ooma Office. The affordable business phone service. Reasons to buy+Easy set up+Great value proposition+Powerful featuresReasons to avoid-Limited integrationsOoma Office is a business phone service which aims to deliver a big business phone experience to small businesses. Ooma might not have all the features found with rival services, but it presents itself as a solution for smaller firms with tighter budgets, and is positioned very well in this respect.However, don’t get the idea that this is a barebones business phone service offering – in fact Ooma Office gives you all the core features you would expect, plus some more advanced functions like a virtual receptionist that allows for calls to be automatically directed to the right department.Subscribers also benefit from hold and transfer music, and Ooma provides mobile apps for iOS and Android, so you can set up capabilities such as call forwarding, enabling calls to be sent from your desk phone to your mobile when you’re out and about. That said, some of the online feedback about the mobile apps isn’t great, so bear that in mind.Generally speaking, though, Ooma gives you a lot of functionality for a relatively modest outlay, with the exception of CRM integrations.Read our full Ooma Office review.(Image credit: Aircall)3. Aircall. VoIP call center and CRM solution. Reasons to buy+Strong focus on CRM+Easy call center setup+Lots of integrationsAircall is another cloud-hosted business phone service solution, which can be set up with just a few clicks. This then provides your business with a complete communications center solution for calls, video, and messaging from the web, desktop, or mobile. Aircall is also very easy to set up, and includes a wide range of CRM, helpdesk, and productivity functions to both support your phone service, as well as improve how your sales and support teams handle calls, not least in terms of transferring them as well as approaching customers. And, as expected, there's an analytics suite to help gauge efficiency and track KPIs in workflows and look for ways to improve them.Because Aircall looks beyond providing just a business phone system and instead toward unified communications and CRM, it can provide better support for sales and support teams. There are also a large number of integrations available, not least for SalesForce, Zendesk, Hubspot, Zoho, Freshdesk, and Slack. Read our full Aircall review.(Image credit: Dialpad)4. Dialpad. The best VoIP service for small business. Reasons to buy+14-day free trial+Single sign-on+Small business pricingDialpad is especially known for its video and audio-conferencing software, Uberconference. Dialpad Talk is their VoIP system.The basic tier offers single sign-on which is missing from a lot of other providers. The basic plan includes integrations such as Google Workspace (formerly G Suite) and Microsoft 365.The pricing structure for Dialpad makes it much more accessible for businesses of any size, which is welcome as other providers favor enterprises over small businesses. Users can also try the service with a 14-day free trial. The annual subscriptions offer discounted monthly rates making it even more cost efficient.Pricing is a lot more small business-friendly than some of the above, with even the most basic plan including toll free numbers, unlimited calling in US/Canada, call forwarding, call controls, HD video calling, call waiting, voicemail greeting, unlimited, SMS, MMS, group texting US and Canada.Read our full Dialpad review.(Image credit: Mitel)5. MiCloud Connect. The established business phone service. Reasons to buy+Trusted brand+Large number of features+Reduced hardware costsMitel offers a cloud-based business VoIP phone system in the form of MiCloud Connect, which aims to provide a comprehensive voice, collaboration, and contact center solution for business.The platform itself operates using Google Cloud, which means that it satisfies HIPAA and SOC 2 compliance, Key benefits include the Mitel hosted PBX phone systems which can run on mobile devices on the go, plug and play service functionality, as well as a simple interface that allows for one-click management of systems.MiCloud Connect also includes audio and video conferencing, web sharing, VPN, group chat, contact center, and includes a number of integration options.The basic pricing tier includes PBX, conferencing, and collaboration tools. The next level up adds call recording and integration features on top. Note that advertised pricing is for 50-100 users and that a smaller number of users will likely be charged at a higher rate.However, for those with teams you can mix and match different plan types for different users, therefore ensuring you're only paying for the level of service required from each for greater cost efficiency.Read our full MiCloud Connect review.(Image credit: 8x8)6. 8x8. The best phone service for small businesses. Reasons to buy+Lower tier has advanced features+Mobile apps available+Option for integrated Contact CenterReasons to avoid-No discount for additional users8x8 offers a cloud-based platform that provides different service tiers for providing calls, conferencing, collaboration, and a call center.For small businesses, the cheapest tier available is the 8x8 Express, which is available with a 30-day free trial. There are a lot of basic but essential features present, and this level of plan could be a great way for a very small business or start-up to try out the phone service without much outlay.After that tier plans offer unlimited calling to fourteen countries, mobile apps, team messaging, HD video conferencing with screen sharing, call recording, transcripted voicemails, analytics, Single Sign On (SSO), as well as integration with Salesforce, Zendesk, and NetSuite. More expensive tiers for large businesses and enterprises add unlimited calling to more countries, supervisor analytics, call quality reporting, and an operator switchboard.Compared to other providers 8x8 can work out as an especially cost-effective phone service for small businesses.Read our full 8x8 X Series review.(Image credit: Phone.com)7. Phone.com. An affordable business phone service. Reasons to buy+HIPAA compliant+Includes premium featuresReasons to avoid-Limited minutes across all plansPhone.com aims to be an affordable business VoIP service for small businesses, and with base plan that is cheaper than most competitors. The trade-off is that the plan offers limited voice minutes and text message volumes that may not be adequate for most business use.On the bright side, even on this bare plan there are premium features included, such as voicemail to email, call blocking and call queuing. It is also indicated that the service is HIPAA compliant to meet the standards of privacy for healthcare-related businesses.  Perhaps the more realistic options for most businesses are the more expensive options which increase the limits on phone minutes and texts. What Phone.com does really well is make full-featured cloud-based business phone services really accessible to the smallest of businesses, so whether you're a one-person LLC or sole trading you can still access features normally available only to enterprises.Other business phone services to consider. Whether you're looking for a more traditional PBX phone system or a VoIP phone system, there are a lot of different providers out there. Which one is best for you will depend on your own needs and business size. While we've featured five providers above, there are a huge number of alternatives. Here we'll take a quicker look at another five.Avaya is another of the big names in unified communications, and along with Mitel has established itself as a leading specialist player for business telecommunications. Even so, the Avaya OneCloud caters for the full range of business sizes, from small to enterprise, so don't be put off thinking big names means big costs. Cloud-based VoIP is already an established offering from Avaya, with many different options available to suit your business.FluentStream is another cloud-based VoIP provider that offers a multi-faceted UCaaS platform and a good number of integrations. There's a decent list of features even for the basic plan ($20 per month), with increasing levels of service options up to contact center level. As expected, mobile use is treated as standard rather than an option, with apps available for Android and iOS.Skype is possibly an option easily overlooked, but had already established itself as a leading provider of VoIP even before it was purchased by Microsoft. Now it offers all the cloud and Office integrations you'd expect from the powerhouse parent company. So long as you're happy to keep your calls online and use mobile phones or tablets for calls and conferencing, this could be the cheapest option of all the ones listed here.Spitfire is an impressive VoIP provider without being a standout. The fact the company owns and maintains its own SIP trunking infrastructure is a huge plus, as is their porting agreement with major telecommunications providers in the UK. And international porting makes it possible to communicate seamlessly with customers and clients from across the world.We've also featured the best cloud phone system.
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                            [body] => The Best Business VoIP Providers for 2022 VoIP is unbeatable for cost, customization, and app integration, so we've tested and ranked the top cloud-based providers to help you find the right one. By Wayne Rash Updated December 13, 2021 facebook twitter flipboard social share Flipboard Pinterest Reddit LinkedIn Email Copied Error! Copy Link https://www.pcmag.com/picks/the-best-business-voip-providers Comments Related VoIP & Phone Service Picks: Best Video Conferencing Best Business Messaging Best Residential VoIP Providers Our 10 Top Picks. Best for High Reliability Requirements. 4.5 Outstanding Intermedia Unite. Available  at Intermedia.com Check Price An excellent cloud PBX choice that combines great reliability with a full menu of feature options, including UCaaS features and custom integration options. Pros. Full-fledged PBX system available via the cloud Deep feature set suitable for SMBs and enterprises Good integration with third-party software and services Cons. Mobile app required for importing and initial syncing of contacts Limited call monitoring features Sometimes difficult switching between user and administrator roles Read Our Intermedia Unite Review Pros & Cons Best for Enterprise-Class Call Volumes. 4.5 Outstanding RingCentral MVP. Available  at RingCentral Check Price RingCentral MVP sets the standard for midsized businesses on up to enterprises. As a full-service cloud PBX, this solution ticks all the boxes, including advanced capabilities like UCaaS and custom app integration. Well worth our Editors’ Choice designation. Pros. Network infrastructure in Europe, the US, and Asia Very deep feature set for VoIP and collaboration Artificial Intelligence (AI) integrations Long list of optional applications for customization Cons. Some newer collaboration features still under development Workflow not as intuitive as it should be Limited report customization Read Our RingCentral MVP Review Pros & Cons Best for SMB Unified Messaging. 4.0 Excellent 8x8 X Series. Available  at 8x8 Check Price The X Series is 8x8’s replacement for its Virtual Office platform. The new products has revised back end and a load of new features that bring 8x8 squarely into UCaaS territory. Pros. Plenty of standard features in the base offering Solid mobile and desktop capability with easy setup Multiple pricing plans Cons. Had some issues importing contacts from Google Some user modifications only possible using bulk edit Scheduling meetings must happen in Outlook or Google Calendar Read Our 8x8 X Series Review Pros & Cons Best for Unified Communications Hub. 4.0 Excellent Vonage Business Cloud. Limited Time: As low as $13.99 Per Line Per Month  at Vonage See It Vonage is a large company but its Business Cloud squarely targets the small business sector. A robust platform has new features and management tools, though it makes some compromises when it comes to security. Pros. Long list of features for admins and users Solid mobile and desktop apps Good API integration Cons. Importing contacts requires multiple steps Additional features cost extra and can add up quickly Soft phone won’t start without a microphone attached to your desktop Read Our Vonage Business Cloud Review Pros & Cons Best for Softphone Users. 4.0 Excellent Dialpad. Available  at Dialpad Check Price While Dialpad can support dedicated VoIP hardware, the service is definitely geared towards its softphone, making it a solid solution for those needing custom integration or mobility. Pros. AI-based Voice Intelligence feature highlights actionable call content Strong call center and customer service functionality Smooth contact syncing with G Suite and Outlook Cons. Video conferencing a $15 add-on for more than 10 meeting participants Limited reporting customization and no call quality reporting Read Our Dialpad Review Pros & Cons Best for Microsoft 365 Customers. 4.0 Excellent Microsoft 365 Business Voice. $15 Per User Per Month  at Microsoft365 for Business See It For companies with around 300 employees and a focus on Microsoft Teams, Microsoft 365 Business Voice is a no-brainer way to add robust SMB VoIP capability across both desktop and mobile devices. Pros. Cost effective add-on to Microsoft 365 Deep integration with Microsoft 365 Solid mobile and desktop capability integrated with Microsoft Teams Cons. Tedious setup process for auto attendant Calling plan limited to 3,000 minutes (50 hours) per month Read Our Microsoft 365 Business Voice Review Pros & Cons Best for Legacy Handset Hardware. 3.5 Good Ooma Office. Available  at Ooma Check Price Ooma is also chasing the small business market but it sets itself apart by offering a service without a contract that still has a solid feature set. But if your business is moving fast you may outgrow it soon. Pros. Flexible product with no fixed contract Basic mobile and desktop apps Support for existing analog phones Easy to use Cons. Limited reporting capabilities Phones must be configured by Ooma Read Our Ooma Office Review Pros & Cons Best for Traditional PBX Capabilities. 3.5 Good Mitel MiCloud Connect. Available  at Mitel Check Price Focused mainly on replicating more traditional PBX capabilities in the cloud, Mitel MiCloud Connect does this job well, and it's even updated the service with good mobile support and some innovative call routing features. Pros. Handy Bluetooth handset Contact import from CSV plus Google and some Microsoft 365 syncing Long list of available CRM integrations Cons. Fixed number of reports and modifying or adding new ones costs extra Overall costs are incremental and can therefore rise quickly Read Our Mitel MiCloud Connect Review Pros & Cons Best for Customer Support, Call Centers. 3.5 Good Freshdesk Contact Center. Available  at Freshworks Check Price While it can work as a general VoIP service for small business, Freshcaller is intended as a call center phone package that’s primarily used through a softphone. Pros. Easy to configure Great feature set for a low-cost call center solution Detailed and customizable reporting Cons. Limited support for physical devices Aimed at call centers operations, not general business use Per-minute pricing could get expensive depending on call volume Read Our Freshdesk Contact Center Review Pros & Cons Best for Very Small Businesses. 3.0 Average Line2. Available  at Line2 Check Price If you're looking for a reliable, basic VoIP service that's easy to configure for both desktop and mobile users, Line2 is a solid choice for small teams. Pros. Simple setup Intuitive softphone client Includes incoming fax Cons. Limited reporting; analytics cost extra Lacks third-party integrations No video conferencing or collaboration features Read Our Line2 Review Pros & Cons Pros & Cons Compare Specs Voice over IP (VoIP) systems have long dominated the small-to-midsize business (SMB) telephone market. Not just because they're less expensive than on-premises PBX (private branch exchange) systems, but because they're mostly software, which makes them far more flexible. There's nothing an old-fashioned PBX can do that a VoIP system can't, but there's a very long list of things you can do with VoIP that aren't possible using on-premises hardware, which makes them ideal for most offices, especially those with hybrid work plans. Even residential VoIP includes features that are impossible with conventional telephone systems. VoIP systems, sometimes called cloud PBXes, can manage all your voice communications from a central web console no matter how many extensions you've got, where your employees are located, or even what devices they're using. Most systems also offer features like video conferencing and team collaboration. Combine those features with subscription-based pricing that's generally much less expensive than an old-fashioned PBX, and VoIP wins. That's especially so during the pandemic when so many employees are now working from home. If you opt for VoIP over PBX, it's simply a matter of downloading a softphone client to an employee's PC. They can use that computer just as they would their office phone extension in one step. You Can Trust Our Reviews Since 1982, PCMag has tested and rated thousands of products to help you make better buying decisions. (Read our editorial mission.) Still, COVID-19 won't last forever, and hybrid work may not be suitable for your business, so keeping in mind core VoIP criteria is also important. That means providing voice communications for employees at their desks once they return to the office. Businesses may also use VoIP to power a call center for sales or customer service and support. They also need to connect with other communication channels, such as conference calls, fax machines, mobile communications, text messaging, video conferencing, and wireless handsets.On top of that, VoIP solutions must provide more advanced functionality through software, like shared meeting collaboration, voicemail to email transcription, and call recording. And lest we forget, many businesses still need a service that will connect to the public switched telephone network (PSTN).  Because they're working across such a broad array of features and channels, many of today's phone systems are classified as Unified Communications-as-a-Service (UCaaS). These are generally cloud-based, virtual PBXes that include at least one (usually multiple) software client to enhance their functionality on the web, desktop, and especially mobile devices. Now let's dig into what you need to look for in a VoIP provider. How to Choose the Right VoIP System. Before you start considering a brand, you need to figure out exactly how you want your business to use a phone system. Look at your existing phone system and decide whether you're going to simply keep all of it and bolt some VoIP functionality on top, retain only part of it, or replace the whole thing. Frequently, a total replacement isn't in the cards, if only because some parts of your existing phone system can't be easily changed over to softphones or even desktop VoIP handsets.For example, suppose you have a heavy manufacturing environment with outdoor activities, such as a steel fabrication yard or a landscaping company. In that case, your rugged old outdoor phones may be precisely what you need. It would help if you also decided which capabilities of the old system you'll need to keep and what features the new phone system offers that you think will be necessary for the future.When planning, it's important to include stakeholders from all the critical parts of your business. Yes, this mainly includes the IT staff and the data security folks since your voice calls will now be data communications. But it also needs to have the workers who'll be using the system to get work done, especially the work that drives revenue and engages customers.These people have invaluable insights into what's needed versus what's simply cool and new. Remember, a VoIP system is much more than just a new set of phones; these platforms have very long feature lists, but many of those features can change your overall price so you need to know what you need and what you don't. For business-level users, figuring all that out starts with understanding what VoIP is. (Photo: d3sign / Getty Images) Wait, So What Is VoIP, Exactly?VoIP is a method of digitizing voice signals and then sending digital voice information over an IP network. The analog voice information is encoded using software called a codec to accomplish this. When it comes time to change the digital signal back to analog, another codec does that job.  For a VoIP system to work, it needs to route calls between users or the outside world. This gets handled by a virtual PBX that your VoIP provider manages in a cloud-based system. You're essentially sharing a large PBX with that provider's other customers, but because these companies use multi-tenant segmentation, your PBX will appear dedicated to you. This engine will take care of routing calls on your VoIP network and out to others as well.However, there's a need to route calls to the PSTN and other analog phones for many businesses. This may mean a PSTN gateway, or even a hybrid PBX, where there's at least a small telephone switch located at your office. Your VoIP vendor will let you know if this is necessary at the planning stage. However, many small businesses try hard to avoid any on-premises PBX components. That's partially due to cost savings and partially because the capabilities offered by all-cloud systems are more than advanced enough for their needs. How VoIP and UCaaS Benefit Your Business. If all this is starting to sound like more trouble than it's worth, remember that turning your PBX into a software solution means a significant opportunity for flexibility and integration that you can't get any other way. After all, programmers can now treat your phone as an app. That's taken us to the fast-changing UCaaS paradigm mentioned above. Here, VoIP providers, like the ones we've reviewed, provide additional software capabilities that are all implemented and managed from a single, unified console.The exact features offered in any particular UCaaS solution can change radically from vendor to vendor. Still, most include options for video conferencing, shared meeting and online collaboration tools, integrated faxing, mobile VoIP integration, and device-independent softphone clients. That last one is significant now because it means that your employees can download an app to their smartphone or company laptop, and that app will mirror all the functionality of their corporate phone, including responding to calls coming into your business phone number and their extension in particular. For folks trapped at home by the pandemic, that's a perfect solution. Softphones are at the heart of most UCaaS instances, and for many VoIP buyers, they're becoming the primary use case, sometimes wholly obviating the need for physical handsets. Part of that is because they work as well on mobile phones and tablets as they do on desktop PCs or laptops. Softphones are often the only tool for workers in call centers because they're the front-end window to any CRM or help desk integration, which is nowadays a must-have for that job.A softphone can combine a telephone conversation with text chat and screen sharing. That means two employees can seamlessly add more participants, handle private text chats between those participants while the call is still going on. This creates a collaboration session where the group shares screens, documents, and data—no prep, no reserved lines, just button clicks. In the case of a CRM integration, the system could recognize the customer's phone number or some other identifier and automatically pull up that record for the technician or salesperson answering the call. It can even alert a manager to monitor the call if it's a critical client. That's the basics of UCaaS, but the concept is constantly evolving to include more communication and collaboration technologies. Those capabilities also get tweaked to provide new benefits, sometimes general, sometimes aimed at specific verticals, like healthcare, for example. The key is integration. Voice is becoming integrated with other back-end apps, and UCaaS makes that easier. That's fueled significant growth in the UCaaS market over the last several years, as recent research from Statista bears out.   UCaaS Projected Market Growth in US Through 2024 That rich feature fabric can change radically between vendors, however. For example, RingCentral's softphone offers a long list of app integrations and features, including not just collaboration platforms but bi-directional email and scheduling. Line2's softphone client, on the other hand, is specifically designed to be simple so users can pick it up quickly, and it does this by mostly mirroring the buttons you'd find on a standard desktop handset. Two ends of the spectrum, but that means you need to be very careful when testing these apps to make sure you're getting not only what you need but in the right way for how your company does work. Getting the most out of basic VoIP communication and all these UCaaS features, too, means understanding some of the technologies running underneath or next to VoIP. For most every VoIP installation, that starts with SIP. (Editors' Note: Line2 is owned by Ziff Davis, PCMag's parent company.)What Is SIP?The Session Initiation Protocol (SIP) is one underlying technology that makes VoIP possible. This is a text-based protocol similar to HTML. It's the most commonly used standard for setting up and controlling phone calls in most VoIP systems. You'll run across references to SIP in almost anything you do with these kinds of phone systems, especially when you're selecting any handset hardware you want to use.There are still other legacy protocols around and some non-SIP standards, including H.232. Other protocols that are still around are the Media Gateway Control Protocol (MGCP) and the Skinny Client Control Protocol (SCCP). The former is known for being overly complex and also that it doesn't support some of the functions that people need in their phones, like caller IDs. Cisco is the primary proponent of SCCP since they developed it. But even so, Cisco is currently phasing SCCP out in favor of the much broader SIP standard. SIP is used for the vast majority of modern VoIP phone systems. It also handles phone service, video conferencing, and several other tasks just fine, which is why its use is so widespread. It has trouble with data security, but more on that in a bit.  What makes SIP so popular is not only that it's deep and flexible, but also because it was purpose-built to engage in multimedia (meaning not just audio but also video and even text) communications over TCP/IP networks. For VoIP calls, SIP can set up calls using a number of IP-related protocols, including the Stream Control Transmission Protocol (SCTP), the Transmission Control Protocol (TCP), and the User Datagram Protocol (UDP), among others.But it can also handle other functions, including session setup (initiating a call at the target endpoint—the phone you're calling), presence management (giving an indicator of whether a user is "available," "away," etc.), location management (target registration), and call monitoring. Despite all that capability, SIP is simple compared to other VoIP protocols primarily because it's text-based and built on an easy request/response model that's similar in many ways to both HTTP and SMTP. Yet, it's still capable of handling the most complex operations performed by business-grade PBXes.  However, while understanding the basics of VoIP and SIP is essential, setting one of these systems up will require some general network skills. For the best voice quality, your network will need to meet certain minimum throughput levels for upstream and downstream data. In addition, you'll also need to meet a minimum latency number (that is, the time between when a signal leaves a remote computer and when your system receives it), typically measured in milliseconds. You'll also need a business-grade connection to the internet if that's where your call traffic will go.    (Photo: Brian A Jackson / Shutterstock) Optimizing Your Internet Connection for VoIP. Most VoIP solutions will require stable and consistent internet connectivity at all your office locations. At the very least, your business phone system must have access to a business-class internet link, so discuss these needs with your company's internet service provider (ISP). This should be a dedicated link through a dedicated router if you expect your phone calls to sound as if they were coming from a business and not someone's home Skype connection. At a minimum, it's important to have a router that can create virtual LANs (VLANs) and also has the ability to encrypt your voice traffic. These days, you need end-to-end VoIP security for any call. For larger systems, and for systems where security is critical for things like being compliant to vertical regulatory needs, your current internet connection might not be adequate. The internet doesn't do quality of service (QoS), and bandwidth can be unpredictable. Network congestion can ruin a conference call, and activities such as DNS hijacking can put your business and data at risk.We all love the internet, but it's not necessarily the safest place for your business voice communications. If you fall into this category, remember that while the internet uses the IP protocol and VoIP runs over IP, that doesn't mean that VoIP must run over the internet. You can get all the UCaaS software benefits we've mentioned by running your voice network over dedicated lines. Sure, it'll cost more, but it will also ensure crystal clear voice quality as well as the ability to implement much-improved data security.Managing VoIP on Your Internal Network. In addition to making sure your internet service can handle your VoIP traffic, you also need to make sure your local area network (LAN) can handle it. What makes network management tricky when you're adding VoIP is that if you simply drop it onto your network, that traffic will get processed the same as any other traffic. So your shared accounting application or those 20 gigabytes worth of files your assistant just moved to the cloud get the same bandwidth as a phone call.The problem there is that VoIP traffic is much more sensitive to network bumps and potholes than most general office traffic. That translates to garbled conversations, difficulty connecting over Wi-Fi, or (worst case) dropped and lost calls. If your business is small and your network is essentially contained in one or two wireless routers, then your configuration and testing headaches might be fairly easy (though still there). These tasks can be complex and time-consuming for medium and larger networks, which translates into added cost in terms of person-hours. Fortunately, most of the providers reviewed here have engineering staff that will contact you as part of your setup process to help your IT staffers test and optimize your network prior to deployment. That's definitely something we recommend, even if it costs extra, but there are steps you can take now to prep your LAN for VoIP and make the deployment process that much easier.For one, be sure to understand QoS (mentioned above). This means going beyond understanding the concept and moving to how the networking equipment in your office -- or your employees' home offices-- can actually implement QoS if you're still at that stage. Most business-grade networking hardware will be able to handle QoS in more than one way, so testing which method will handle voice traffic more smoothly in your environment is important. Next, you want to understand codecs. This technology is what really gives each call its voice quality because it controls both bandwidth usage and the voice data's compression. There are several proprietary and open source voice codecs, so know which is supported by your networking equipment. Then make sure your VoIP vendor supports those codecs, and then test different kinds to see what's most efficient.Last, you'll want to take a close look at your current network monitoring tools. At its core, VoIP is simply a specific kind of network traffic, so in the end, it'll be these tools that allow you to see that traffic and manage it across your network. Make sure that the tools you're using support VoIP's needs, especially around QoS, traffic analysis, and network congestion issues. Recommended by Our Editors. VoIP vs. UCaaS: The Differences Explained 5 Ways to Improve VoIP Call Quality at Home 9 Steps to Optimize Your Network for VoIP Once you've engaged with a VoIP provider, their engineers will help you determine the overall service grade of your network (look at that as your network's basic "VoIP readiness factor") and how to tweak their service and optimize your network so VoIP can run effectively over your infrastructure.How Hybrid Work Is Impacting VoIP. The pandemic has hit most VoIP installations very hard. That's because what we've discussed above has been mainly about optimizing one network, namely your primary office network. Those steps mean significant work and time, both for your VoIP vendor's engineers as well as your IT staff.But COVID-19 has given rise to a hybrid work trend that looks like it won't go away once the pandemic is over. And keeping remote workers voice-enabled means moving your VoIP system off of a single internal network with one big and well-managed internet connection out to dozens, hundreds, even thousands of small home routers where your remote-working employees now need to use their softphones. Maintaining good call quality has been one of the chief challenges IT professionals face since 2020.Maintaining control over your voice quality at so many different locations is the problem. Even if you've got several business-grade routers working in a bunch of branch offices, this problem is surmountable since (1) it's usually not overly difficult to provision those branch office routers remotely, and (2) the routers at those locations were chosen by your IT staff specifically because they work well with the routers at your primary location. That's not the case with home routers. And this situation can get even more complex.That's because many companies' hybrid work strategies now include a desktop as a service (DaaS) or virtual desktop component. DaaS is a very attractive solution for IT pros supporting remote workers since it gives them back the tight desktop control they had back in the one-office days. It's all software, so they don't need to be concerned with supporting local, personal devices other than the worker's home router. This has given DaaS a sudden popularity boost that's been bolstered by some large players entering the game, notably Microsoft with its easy-to-use Windows 365 Cloud PC solution.Big provider data centers are very well managed and use state-of-the-art infrastructure, so DaaS could be a great solution even for a large number of VoIP conversations. Then again, if a few thousand businesses share a single data center, it might also turn your VoIP system into an unreliable garble generator. Before re-deploying your VoIP softphones into the cloud, you'll want to test that carefully. A better interim solution would be to deploy a mobile softphone to every employee's personal phone or tablet and then start moving them to their virtual desktops in a slower, controlled fashion. If you've still got a legacy voice system, meaning an on-site PBX with analog phones, then your only real COVID response will be call forwarding to your employees' home phones. If you've got a VoIP system, however, then you've likely got one of the softphones mentioned above as part of that service, and that's how most organizations are meeting the COVID challenge, as evidenced by a survey conducted last year by sister site, Spiceworks Ziff Davis: The Softphone Answer. Softphones are perfect for the pandemic because using one means your employees can simply boot up their laptop or mobile device, install the softphone, strap on a headset, and they're good to go. Theoretically. In reality, that's when you can bump into voice quality problems. Your IT staff not only can't control those home routers remotely, they often won't even know their capabilities. These routers were chosen by the employee or by the employee's ISP, so you're looking at hundreds of different makes and models even in a midsized company. Some will have more advanced features, like QoS, some won't. Those that do may also implement QoS and similar components in different ways.All that makes configuring and managing home routers very difficult for IT personnel, but they'll still face that task. If employees run into conversation problems over their softphones, their first call will be to the IT help desk. Shunting them off to the VoIP provider, or worse, the ISP isn't a good idea either. It'll likely cause employee frustration since those outfits won't be familiar with your company, and they'll either refuse support or it'll take a very long time. In practice, most businesses handle this on a case-by-case basis since COVID is a temporary problem. Most home networks can take the extra load as long as the employee ensures that other latency-sensitive traffic, like gaming or video streaming, is kept to a minimum during the hours they need to talk. If some home routers develop problems, IT staff build a queue and handle those one at a time. Sometimes they'll be able to access the router remotely with the employee's permission; sometimes, they'll have to walk that employee through configuration steps to fix the problem. Sometimes the employee will have to live with it unless the company springs for a new router or a higher bandwidth tier from its ISP. Future-Proofing Your VoIP Communications. Looking beyond COVID, VoIP makes the most sense for the vast majority of SMBs, not just because subscription costs are less expensive than buying on-site PBX hardware but also because VoIP is the only way to keep up with evolving communication trends.But with integration being at the heart of VoIP and UCaaS, you can't make a purchasing decision here without thinking about the future. On one side, consider each vendor carefully to see what they've done over the last half-decade in product development and keeping up with VoIP and UCaaS trends. On the other side, think about what you'll need in the next five years.At PCMag, we've noticed three trends that almost all the vendors we've tested here mentioned as being essential to their customers over that last year. That means they'll be crucial capabilities those vendors will want to add to their platforms in 2022:Mobility and 5G. While some VoIP services still offer mobile handsets, these devices seem to be on the downslope. After all, if talking while walking is your goal, why carry around a clunky handset when you should just be talking on your smartphone? Seamless voice switchover based on geofencing is one approach. So if your smartphone detects that it's inside your company's wireless network, it can seamlessly engage your VoIP client over Wi-Fi, not your cell service. Now you'll be making and receiving calls from both your calling plan as well as your business' VoIP service. This generally goes beyond simple calls and includes texts, voicemail-to-email, and collaborative online meetings.However, a little further down the road is ubiquitous 5G. When that happens, several VoIP vendors seem bent on simply connecting their service to 5G so workers will be able to access their business VoIP service wherever they are and across any device as long as it's 5G compatible. While some vendors do this with current mobile technology, the latency limits around 4G calling often make it a sub-optimal experience, not just for video and collaboration, but often simple voice traffic, too. 5G is the first service that promises the bandwidth necessary to make true mobile UC a reality. Artificial intelligence (AI). If your phone system uses an automated menu to help route customer calls, or even if it extends its tendrils to your website's e-commerce features, then your VoIP vendor will be pitching you on artificial intelligence if they haven't already. AI can reduce the number of operators you need to hire for your service center since it can handle initial and common customer questions on its own. Your vendor can also point it at security issues (see below), where it can help detect problems or breaches much faster than a human. Or it can work on the reporting and analysis side so you'll have a much more granular understanding of call and network quality, call volume, which apps are being most affected by your VoIP solution, and much more. VoIP security. As touched on above, the underlying protocol for VoIP is SIP, and it wasn't built with security in mind. This means hackers are taking advantage of several new attack vectors. One example is a denial of service (DoS) attack specifically on a phone service rather than the network as a whole. This will warp or drop your service because it results in your connection quality degrading, heavy latency, and system crashes. Caller ID spoofing is also becoming more common. This amounts to a phishing attack using a phone rather than an email. By calling workers with a caller ID that looks like it's coming from inside the company, hackers can get employees to cough up all kinds of sensitive information because they think they can trust the person at the other end of the call.During this round of testing, every vendor we spoke to mentioned security as a significant sales and development factor over the next several years. Potential solutions include managed call encryption with no service degradation, integration with identity management systems, and even AI to detect and respond to attacks as they happen. And these measures should be implemented sooner rather than later now that VoIP providers are becoming common targets of massive distributed denial of service (DDoS) attacks. These trends are likely to become important selling points in most VoIP vendor-customer pitches for at least the next two years. While that's great, be sure to fully understand what's being offered and how the vendor will go about delivering it. Is a 5G implementation truly standards-based, or are there some proprietary hardware or software components? How will any new security measures affect overall voice performance, and does the vendor fully support the changing security requirements in necessary industry regulations, like HIPAA and SOX?If all this seems like a lot of homework, remember that it's well worth the effort. Just about anything you can picture a business needing from a phone or collaboration system can be delivered by a hosted VoIP PBX solution—generally at a more affordable price than purchasing and maintaining your own on-premises PBX. It's just a matter of selecting the right solution for your business.If you have questions about business VoIP, subscribe to PCMag's BusinessWatch newsletter and join the [email protected] business community on LinkedIn, where you can ask vendors, other professionals like yourself, and PCMag's editors.    Compare SpecsThe Best Business VoIP Providers for 2022. Our Picks Intermedia Unite Check Price RingCentral MVP Check Price 8x8 X Series Check Price Vonage Business Cloud See It Limited Time: As low as $13.99 Per Line Per Month at Vonage Dialpad Check Price Microsoft 365 Business Voice See It $15 Per User Per Month at Microsoft365 for Business Ooma Office Check Price Mitel MiCloud Connect Check Price Freshdesk Contact Center Check Price Line2 Check Price Editors'Rating Editors' Choice 4.5 Editor Review Editors' Choice 4.5 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 4.0 Editor Review 3.5 Editor Review 3.5 Editor Review 3.5 Editor Review 3.0 Editor Review Voicemail Transcription Software Phone SMS Messaging Automatic Call-Back Call Monitoring Voicemail to Email Electronic Fax E911 Service SIP Phone Support Toll-Free Option Video Conferencing Where to Buy $27.99 Per User Per Month at Intermedia.com   Read More at Intermedia.com   $19.99 Per User Per Month at RingCentral   Call 888-856-2184 For More Information at RingCentral   Starts at $12 Per Month at 8x8   Limited Time: As low as $13.99 Per Line Per Month at Vonage   $20 Per User Per Month at Dialpad   Visit Site at Dialpad   $15 Per User Per Month at Microsoft365 for Business   $19.95 Per User Per Month at Ooma   Visit Site at Ooma   Visit Site at Mitel   19.99 Per Month at Software Advice   $19.00 Per User Per Month at Freshworks   $8.30 Per Month, Billed Annually at Line2   Like What You're Reading? Sign up for Race to 5G newsletter to get our top mobile tech stories delivered right to your inbox. This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. You may unsubscribe from the newsletters at any time. Thanks for signing up! Your subscription has been confirmed. Keep an eye on your inbox! Sign up for other newsletters Dig Deeper With Related Stories. Line2 Review 3.0 RingCentral MVP Review 4.5 Editors' Choice How to Set Up Wi-Fi Calling on an iPhone By Lance Whitney 8 Tips for Better Video Conference Calls By Jason Cohen PCMag Stories You’ll Like. About Wayne Rash. Wayne Rash's IT Watch Column: www.pcmag.com/it-watch Wayne Rash is a freelance writer and frequent reviewer of enterprise hardware and software. He is also a Senior Columnist for eWEEK. Email him at [email protected] Follow him on Twitter @wrash. Read the latest from Wayne Rash. Avoid These 10 VoIP Deployment Traps Line2 Review RingCentral MVP Review 10 Important Points for IT Pros Migrating Their Phone Service Why Mobile VoIP Should Be Part of Your Business Phone System More from Wayne Rash Compare SpecsThe Best Business VoIP Providers for 2022.
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                            [body] => Compare The Best Phone Services for Small Business Published on January 5, 2022 Want to jump straight to the answer? The best phone service for most small businesses is Nextiva or Ooma. The right business phone services can get small businesses toll-free numbers, easy call routing, and unlimited SMS for a low monthly rate. Keep reading for in-depth reviews of the top eight business phone services that small businesses can start using today. My recommendations include only trusted providers with secure technology. The Best Business Phone Service Providers for 2022. Nextiva — Best overallOoma — Best physical phone system for small businessesRingCentral — Best for businesses that love to textGrasshopper — Best for solopreneursPhone.com — Smallest price tag for smaller operationVonage — Best for businesses that need it allGoToConnect — Best for helping your customers1-VoIP— Best if you need phones—but don’t use them often I’ve included some really affordable options in my top picks. You can find cheaper phone systems out there, but I would be cautious of going with a provider who’s not well known. Below, you’ll find reviews to help you compare the pricing, plans, and features of each one. Following the reviews is a short guide that explains my recommendations and lays out the important considerations of choosing a phone service for your business. Nextiva – The Best Overall. Visit Nextiva Starting at $11.95 per monthAffordable enterprise-level plansUnlimited callsFree local & toll-free number Try Nextiva for free Nextiva is an industry leader in the business phone service space—and for great reason. They offer reliable phone systems at a great price. This phone service’s features, tools, and hardware include: A phone for your deskPhones for conference roomsAn app to manage phone calls, texts, and emails through your computerA mobile app for your cellphoneIntegrations with the major CRMs like Salesforce and Hubspot So you have the flexibility to use phones or just download the app and use a headset from any device. All the security is handled by Nextiva, so people can work wherever they are without causing IT headaches for administrators. And while Nextiva’s physical hardware is great, where they really shine is in their tools to connect your office, no matter where your team is located. With the Nextiva App, you’ll be able to use the same phone numbers you use at your office desk from the comfort of your own home. You can even use the same extensions you’d use in the office. With the app, you’ll also be able to video conference and instant message your team members with just a few clicks. On top of that, Nextiva offers a great auto attendant tool that automatically greets your callers and directs them to where they need to go. Customers also get access to voicemail to email which streamlines your voicemail inbox. The auto attendant tool is helpful whether your business uses a physical office or if you’re distributed—allowing you to easily funnel your callers to the right people no matter where they are. You get to choose between three simple plans. The price depends on the number of users and the length of your contract. There are plans to accommodate businesses of all shapes and sizes, with options for businesses with 1-4 users, all the way up to 100+ users. Here are the starting rates for each plan, per user, for an annual contract: Essential — $18.95 per monthProfessional — $22.95 per monthEnterprise — $32.95 per month *Update: Nextiva is currently running a limited time promotion and you can get started for even less than the prices above. Click here to see their limited time sale prices. These are the most affordable enterprise-level plans that I’ve seen so far. Some other highlights of Nextiva’s small business phone service include: Unlimited callsCall queuingAutomatic call forwardingHold musicFree online faxFree local and toll-free number Some sought-after features are not included in the Basic plan. If you want to use the Nextiva app, get unlimited conference calls, pre-recorded greetings, and text messaging, you’ll need to upgrade to the Pro plan. Call recording, voice analytics, and voicemail to text delivery are only available on the Enterprise plan. Try Nextiva for free today. Ooma – Best Physical Phone System for Small Businesses. Visit Ooma Flat rate $19.95 per monthNo contracts, cancel at any timeUnlimited callingVirtual receptionist Get Started Now Ooma is an ideal solution for businesses that want to keep using hard phones. Some offices want a phone at everyone’s desk. Large organizations need numbers tied to locations, not people. Hotels aren’t going to offer guests headsets and a tablet. The reason I like Ooma so much is that it’s a true plug-and-play system. It’s easy to set up, very straight-forward to customize to your workplace, and it’s going to tie into your existing technology without much of an issue. Once you install an Ooma base station, you’ll be able to hook up any old phones and fax machines with adapters. New businesses might be swayed by their lucrative pricing. Just pay a flat rate of $19.95 per month per user. No contracts and you can cancel at any time. The catch? The monthly rates don’t include hardware costs. But by purchasing your hardware with a relatively low one-time fee, you’ll end up saving the money in the long run as opposed to renting it each month. Ooma does have a mobile app, which allows you and your staff to make calls on the go from your smartphones. So you could opt to go mobile-only and skip the hardware costs. But I don’t recommend this. There are better options out there if you’re looking for a business VoIP phone service without any hardware. So stick with Ooma if you want straightforward rates for your office phone. For those of you with a growing team, Ooma can scale with you. It’s easy to add on users, devices, and manage everything on your own. Your plan will come with unlimited calling, a toll-free number, low international rates, and a virtual receptionist. Ooma also has exceptional customer support if you have any trouble setting up the hardware or managing your service. Learn more at Ooma. RingCentral – The Best for Businesses that Love to Text. Visit RingCentral Unlimited SMS & MMS100 toll-free minutes per monthOn-demand call recordingSmall to enterprise solutions Get Started Now RingCentral is one of the most popular VoIP solutions in the industry. That’s because they offer an all-in-one phone service solution at a competitive price. While their plans are great for your typical VoIP phone service and video conferencing needs, they also offer unlimited business SMS and MMS across all of their plans. That’s an amazing deal if your team regularly relies upon text messaging for your day-to-day business. For example, this is great if you want to send automated text messages alerts to your team members frequently. RingCentral stands out because they offer specifically designed plans for small businesses. It’s reliable, secure, easy to use, and delivers high-quality voice for crystal clear calls. RingCentral is also affordable. You can save over 30% if you sign up and prepay with an annual plan as opposed to a month-to-month contract. Here’s a quick overview of the plans and pricing: Essentials Starting at $19.99 per month per userUp to 20 users100 toll-free minutes per monthOn-demand call recordingUnlimited calls within US and Canada Standard Starting at $27.99 per month per user1,000 toll-free minutes per monthUnlimited internet faxUnlimited audio meetingsUnlimited video conferencing (up to 4 people per meeting)On-demand call recordingCustom app development and deployment Premium Starting at $34.99 per month per user2,500 toll-free minutes per monthUnlimited video conferencing (up to 100 people per meeting)Automatic call recordingMulti-site supportSalesforce and Zendesk integration Ultimate Starting at $49.99 per month per user10,000 toll-free minutes per monthUnlimited video conferencing (up to 200 people per meeting)Automatic call recording For most, I recommend the Standard plan. It offers plenty of great features and all the essentials a business might need. You can also customize your plan to pay extra for things like additional toll-free numbers, vanity numbers, international numbers, and international toll-free calling. As mentioned before, all of the plans come with basic features like unlimited business SMS and MMS, along with mobile apps for iOS and Android, HD voice, team collaboration, call log reports, and 24/7 customer support. The plan you choose will largely depend on how many toll-free minutes you plan to use as well as the number of users you’re going to onboard. Try Ringcentral today. Grasshopper – Best Phone Service for Solopreneurs. Visit Grasshopper Starting at $26 per monthVoIP and Wifi callingNo calling limits24/7 live support Get Started Now Grasshopper offers a full-service virtual phone system targeted to smaller operations like freelancers, startups, and small businesses They make it easy for you to find toll free numbers, vanity numbers, 800 numbers, local numbers, and more. This simple solution is a great way to add professionalism to your business. The Solo plan is the best option for an entrepreneur who has a small side business. It includes one phone number and three extensions, along with the features that come with all their plans like business texting, call forwarding, VoIP and WiFi calling, virtual fax, voicemail, custom greetings, and more. That should be more than enough for the burgeoning entrepreneur. You’ll want to upgrade to the Partner plan if you have a small group of up to three employees working for you. For anything more than that, you’ll need the Small Business plan to accommodate your needs. All Grasshopper plans come standard with the following features: VoIP and Wifi callingVirtual faxMobile and desktop appsBusiness textingAbility to handle simultaneous callsCall reportingCall forwardingVoicemailCall transfersExtensions One big benefit: No restrictions from call limits. They also offer 24/7 live support. Grasshopper also gives you the option to integrate your business interactions into one inbox that’s easy to manage. You can access your emails, texts, business calls, and contacts in one place. Try Grasshopper for free. Phone.com – Smallest Price Tag for Smaller Operations. Visit Phone.com Starts at $10.39 per monthOver 50 standard features includedE911 dialing optionsPremium add-ons Get Started Now Phone.com offers some of the most straightforward and simple VoIP business phone plans that you’ll find. They’re also incredibly affordable, with some of the lowest priced plans for small businesses out there. And it’s not just the sticker price–the licensing is way more flexible than other top business phone systems. With Phone.com, you can mix and match plans, which many other providers don’t let you do. You can buy basic plans for people who don’t use the phone a lot, and you can upgrade licenses for your employees that need unlimited minutes. You’re not upgrading everyone’s license to access a feature that only a small slice of your employees actually need. You can sign up and get started in minutes. Building and managing your entire business phone system from the intuitive dashboard is easy for anyone, regardless of their technical skill level. Phone.com has more than 50 features that come standard, including: Fax to emailSMS messagingInternational dialingHD conferencingCall screening and blockingCall routingCall queuingAuto attendant You’ll also benefit from E911 dialing, which is not offered by all VoIP providers. Premium features like call recording, video conferencing, and CRM integration cost extra. Another feature you can add is caller analytics. This helps you get a deep dive into the metrics of your call such as call durations over time, busiest hours, and your top performers. You can also see a handy breakdown of your incoming and outgoing calls by extension numbers. That’s great for the data-driven companies out there. Plus it’s great to integrate into your sales funnels and marketing strategy. Phone.com is HIPAA and HITECH compliant, which means it’s safe to use if your company is in the medical field. They do all of this with an incredibly low price tag. In fact, it’s the lowest one on this list starting at $10.39 per user per month. With that you get 300 pooled minutes, 1000 pooled texts, and video conferencing for up to 10 people. And remember–you can upgrade some plans if you have users that need unlimited minutes, call recording, or other advanced features. The ability to mix and match lets you drive the price even lower, because you’re not paying for more than you need. That’s why we recommend it to small businesses where budgets are tight—but you still want a solid phone service to get you through your work day. So if your calls are relatively short and infrequent, you can definitely save some money with one of these budget plans. Get started at Phone.com Vonage – Best for Businesses that Need It All. Visit Vonage 50+ voice & communication featuresCompatible with Vonage MeetingsSimple to set up and scaleThree different plans Get Started Now Vonage offers a wide-array of solutions and features that’s great for organizations that need…well, a bit of everything! That includes their unified communications service which allows you to talk through voice, SMS, team messaging, fax, paperless fax, social—you name it. It’s great for office settings but also gives you more flexibility for conferencing. That’s why I highly recommend Vonage if your business needs a lot more than one or two communication channels and tools. They offer three different plans, with rates based on the number of lines you need. Here’s a brief overview of the plans and costs: Mobile Make and receive calls from your mobile device and desktop computer. Best for smaller businesses that don’t need office phones.1-4 lines — $19.99 per month per line5-19 lines — $17.99 per month per line20+ lines — $14.99 per month per line Premium Made for traditional office teams. Allows for calls from any device, including desk phones.1-4 lines — $29.99 per month per line5-19 lines — $27.99 per month per line20+ lines — $24.99 per month per line Advanced Best option for businesses that need a phone service for team setups and onboarding.1-4 lines — $39.99 per month per line5-19 lines — $27.99 per month per line20+ lines — $34.99 per month per line If you want CRM integrations, you’ll need to sign up for the Premium or Advanced plan. The Advanced plan also comes with on-demand call recording, group calls, and virtual voicemail. Learn more at Vonage. GoToConnect – Best for Helping Your Customers. Lots of all-inclusive featuresCall recording & monitoringCustom greeting & hold musicEnterprise-level communication >> Compare Quotes GoToConnect is an all-inclusive business phone service. They offer tools you usually pay extra for in other business phone services come with their plans at no extra cost. GoToConnect also strives to make enterprise-level communication available for small businesses. Their system is very easy to use, no matter how large or small your team is. With them, you’ll get basic features like: Call recordingAuto attendantsCall monitoringConferencingVirtual faxCustom greetingCustom hold musicDial by name or extensionIndividual call logs And that’s just the basic features. Where they really shine though is their Support Center tool. It allows you to easily connect with customers to help answer their questions and walk them through technical issues with ease. As such it’s perfect for IT or SaaS organizations that have agents who need to easily talk to clients, view their information on a single intuitive dashboard, and see real-time analytics. GoToConnect phones are extremely easy to set up. All you need to do is plug them in and you’ll be ready to make calls in minutes. Compare Quotes 1-VoIP – Best If You Need Phones—But Don’t Use Them Often. 40+ standard featuresPay for what you use plansCost-effective & flexibleMetered pricing structure >> Compare Quotes 1-VoIP is a VoIP phone service that offers a solid solution for small to large businesses. They offer a great metered pricing structure. That means you only pay for the time that you do use the phone. In this case, you’ll be charged just $0.02 per minute. Unlike other providers on the market, 1-VoIP doesn’t cut out basic features if you sign up for the metered plan. You’ll still have all of the features that come with the other plans, including: QueuesHold musicVirtual faxDigital call forwardingCall recordingHours of operationExtension transfersCall waiting Altogether, there are 40+ features that come standard. This is a perfect solution for businesses that know they need a phone plan, but don’t necessarily anticipate the same call volume as, say, a telemarketing service or IT support organization. If you’re only using up to 200 minutes per month, the metered plan will be your best bet. Otherwise, they have package plans starting at $19.97 and $29.97 per month per extension. Compare Quotes How to Find the Best Business Phone Services For You. Compare Quotes From The Best Business Phone Services Get matched up with a business phone service that fits your specific needs. Compare Quotes You’ve read our reviews of the top business phone services. Now it’s time to actually choose a plan for your organization. We identified the essential qualities we looked for in each of the options above. We benchmarked each of the business phone services against our methodology to narrow down the very best ones. Now, you can use the same criteria to find the best business phone service for your own business. Remote Access. If there’s one thing that organizations across all industries have learned from the pandemic, it’s that remote work is here to stay. That’s why we honed in on each of these business phone services’ remote features when reviewing the options. Specifically, do they offer for remote access? First of all, every provider I recommended uses voice over internet protocol, or VoIP, which means calls are made over the internet instead of a phone line. This means that your employees will be able to make calls and access voicemail wherever they have the internet. They simply sign into the service, and they can start making secure calls. Services such as Nextiva facilitate this through handy mobile and desktop apps. Using the app, you’ll be able to take business-related calls on your smartphone. RingCentral (pictured above) also offers a standout app that enables remote access and work. It includes excellent integrations with tools such as Office 365 and Google Workspace, so you don’t have to keep switching between windows constantly. As you do your own research, take a look at what remote options are available with the business phone service you’re interested in. Is it enough for your business’s needs? Will it be grow with your business? These are important points to consider. Audio and Video Connection Quality. Since the point of having a business phone service is effective communication, we also placed a high value on the services with the best connection quality. We reviewed each phone service for HD video quality, instances and frequency of dropped calls, and connection issues. Both the audio and video quality needed to be top notch in order to be recommended on our list. Providers like Nextiva will actually let you test your connection quality on their site. Run a speed test on up to 200 calls to see how your network performs. Some services have a greater emphasis on video calls than audio (and vice versa). For example, RingCentral offers Glip, a video conferencing service that uses carrier-grade infrastructure to facilitate high-quality video calls for up to 100 people. Whereas a service like Phone.com is more focused on—you guessed it—phone calls. The calls you can make with their service are pristine, though, with clear connections and high-quality audio. A service like Vonage gives you the best of both worlds with phone call service and video conferencing solutions. Its interface is a lot like Zoom’s—that is to say, highly intuitive and straightforward. You can easily share meeting links for people to join as well as dial in numbers for those who prefer to use their phones. SMS and MMS Messaging. Texting is a great way to keep in touch with coworkers, employees, and clients. It’s also a great way to send messages and share photos or videos quickly. That’s why it’s crucial to find a business phone service that lets you leverage this channel easily and often. We took a close look at what each business phone service offered (or didn’t offer) for: Short message service (SMS). This is your standard text messaging. Great for firing off quick messages to anyone you need to communicate with.Multimedia message service (MMS). This is for sending pictures, video, and/or audio. It’s a great feature of media-based businesses that need more depth to their communications. Some of the business phone services we reviewed offer plans with unlimited SMS and MMS messaging each month as part of their UCaaS (Unified Communications as a Service) offerings. This refers to a combination of different communication services businesses rely on such as phone, fax, video conferencing, instant messaging, SMS, and MMS. For example, RingCentral offers unlimited SMS and MMS as part of their service. If sending text messages is important to you, I highly recommend going with them. A few services—like Phone.com—only offer SMS messaging, which can also be fine if your business doesn’t rely on it as much. Responsive Customer Support. For many businesses, if the phones go down, so do your profits. You need a support team who will immediately spring into action to help. So we took an in-depth look at the responsiveness and helpfulness of the customer support of the options on this list. We also checked reviews specific to customer support for each one to see what real clients’ experiences were. You should also take a look at how often their support is available. If you’re a distributed company with employees all over the world, you’ll want to find a service like Grasshopper and RingCentral that offers 24/7 live support for all of their plans. Vonage also has a very noteworthy support team who are responsive to any issues you might have. Along with the ability to contact them via an online contact form and a 1-800 number, Vonage has a comprehensive tutorial compendium called the VBC Training Center. It houses any tutorials and quick start guides you need for learning how to use their service. And if you’re migrating from one service to another, you’ll want to make sure your new service has a team that will help you each step of the way. For example, Vonage’s customer support team will help you with everything from number transfers to using new equipment. GoToMeeting offers a knowledge base for you to search for the answers you need quickly and easily. If you can’t find the answer, you can turn to their community of users or call for live support. Conversely, Ooma only has live caller support, which may result in longer wait times to get the help you need. The Top Business Phone Systems in Summary. Phone service needs can vary wildly from one organization to another. But no matter how big your team is or how small your budget is, you can definitely find a reliable phone service for your small business. Most companies opt for a VoIP phone system instead of a landline. VoIP is easier to set up, easier to manage, and cheaper than traditional phones. You don’t have to worry about securing calls or maintaining any expensive equipment on site. Compare Quotes From The Best Business Phone Services Get matched up with a business phone service that fits your specific needs. Compare Quotes Copyright © 2022 • Quick Sprout Work With Us • Privacy Policy • Terms of Service This website uses cookies to improve your experience. 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                            [body] => Business Phone Service ProvidersFinding software can be overwhelming. We've helped thousands of businesses choose the right business phone system software so they can route incoming calls and save money with VoIP. Products Buyers Guide FrontRunners (844) 852-3639Talk to us Filter by: Reset FiltersIndustryAccountingAirlines/AviationAlternative Dispute ResolutionAlternative MedicineAnimationApparel & FashionArchitecture & PlanningArts and CraftsAutomotiveAviation & AerospaceBankingBiotechnologyBroadcast MediaBuilding MaterialsBusiness Supplies and EquipmentCapital MarketsChemicalsCivic & Social OrganizationCivil EngineeringCommercial Real EstateComputer & Network SecurityComputer GamesComputer HardwareComputer NetworkingComputer SoftwareConstructionConsumer ElectronicsConsumer GoodsConsumer ServicesCosmeticsDairyDefense & SpaceDesignE-LearningEducation ManagementElectrical/Electronic ManufacturingEntertainmentEnvironmental ServicesEvents ServicesExecutive OfficeFacilities ServicesFarmingFinancial ServicesFine ArtFisheryFood & BeveragesFood ProductionFund-RaisingFurnitureGambling & CasinosGlass, Ceramics & ConcreteGovernment AdministrationGovernment RelationsGraphic DesignHealth, Wellness and FitnessHigher EducationHospital & Health CareHospitalityHuman ResourcesImport and ExportIndividual & Family ServicesIndustrial AutomationInformation ServicesInformation Technology and ServicesInsuranceInternational AffairsInternational Trade and DevelopmentInternetInvestment BankingInvestment ManagementJudiciaryLaw EnforcementLaw PracticeLegal ServicesLegislative OfficeLeisure, Travel & TourismLibrariesLogistics and Supply ChainLuxury Goods & JewelryMachineryManagement ConsultingMaritimeMarket ResearchMarketing and AdvertisingMechanical or Industrial EngineeringMedia ProductionMedical DevicesMedical PracticeMental Health CareMilitaryMining & MetalsMotion Pictures and FilmMuseums and InstitutionsMusicNanotechnologyNewspapersNon-Profit Organization ManagementOil & EnergyOnline MediaOutsourcing/OffshoringPackage/Freight DeliveryPackaging and ContainersPaper & Forest ProductsPerforming ArtsPharmaceuticalsPhilanthropyPhotographyPlasticsPolitical OrganizationPrimary/Secondary EducationPrintingProfessional Training & CoachingProgram DevelopmentPublic PolicyPublic Relations and CommunicationsPublic SafetyPublishingRailroad ManufactureRanchingReal EstateRecreational Facilities and ServicesReligious InstitutionsRenewables & EnvironmentResearchRestaurantsRetailSecurity and InvestigationsSemiconductorsShipbuildingSporting GoodsSportsStaffing and RecruitingSupermarketsTelecommunicationsTextilesThink TanksTobaccoTranslation and LocalizationTransportation/Trucking/RailroadUtilitiesVenture Capital & Private EquityVeterinaryWarehousingWholesaleWine and SpiritsWirelessWriting and EditingNumber of EmployeesSelf-Employed2-1011-5051-200201-500501-10001000+Number of Users12-1011-5051-200201-500501-10001000+Price$$$$$ $$$$ $$$ $$ $ Showing 1-20 of 83 products Sort by: # of Recommendations # of User Reviews Average Rating Alphabetically (A-Z) Free Trial GoToConnect FrontRunners 2021 GoToConnectFrontRunners 2021 GoToConnect (formerly Jive) delivers a cloud-based unified communication solution to organizations of all sizes across the U.S. GoToConnect includes integrated products for business VoIP, video conferencing and contact center whic... Read more594 reviewsPrice:Recent recommendations: 17 recommendations Price Watch Demo Learn More Nextiva FrontRunners 2021 NextivaFrontRunners 2021 Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all ... Read more186 reviewsPrice:Recent recommendations: 16 recommendations Price Watch Demo Learn More RingCentral MVP FrontRunners 2021 RingCentral MVPFrontRunners 2021 RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local calling. ... Read more925 reviewsPrice:Recent recommendations: 9 recommendations Price Watch Demo Learn More Ooma Office FrontRunners 2021 Ooma OfficeFrontRunners 2021 Ooma Office is a cloud-based voice + video solution suitable for businesses of all sizes. The platform includes a full suite of business phone features designed to deliver a flawless communications experience and advance team coll... Read more141 reviewsPrice:Recent recommendations: 8 recommendations Price Watch Demo Learn More BroadVoice Cloud PBX BroadVoice Cloud PBXBroadVoice b-Hive helps call and collaborate from anywhere with a single cloud communication solution that unifies business phones, video conferencing, texting and collaboration under a single phone number. Untether your team fro... Read more29 reviewsPrice:Recent recommendations: 4 recommendations Price Demo Learn More 8x8 X Series 8x8 X Series8x8 X Series is a cloud-based solution that helps businesses of all sizes establish communication via text messaging, voice calls and video conferencing. The team messaging module lets employees create project-specific public and ... Read more235 reviewsPrice:Recent recommendations: 2 recommendations Price Demo Learn More VirtualPBX VirtualPBXVirtualPBX is a cloud-based phone solution that caters to all-sized businesses. VirtualPBX enables companies to streamline and improve communications with features such as unlimited minutes, video conferencing, business SMS, auto-... Read more23 reviewsPrice:Recent recommendations: 2 recommendations Price Watch Demo Learn More Bitrix24 FrontRunners 2021 Bitrix24FrontRunners 2021 Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, ... Read more494 reviewsPrice: Price Watch Demo Learn More Dialpad FrontRunners 2021 DialpadFrontRunners 2021 For quickly growing businesses looking to efficiently scale their support teams, Dialpad provides a cloud-based call center with access to real-time customer insights. Dialpad allows users to onboard quickly and focus on deliverin... Read more426 reviewsPrice: Price Watch Demo Learn More Grasshopper FrontRunners 2021 GrasshopperFrontRunners 2021 Grasshopper is a cloud-based virtual phone service that helps small to midsize enterprises establish communication with customers through local and toll-free numbers. It provides several modules, including call forwarding, multipl... Read more313 reviewsPrice: Price Demo Learn More VoIP.ms VoIP.msVoIP.ms is a cloud-based internet phone service solution designed to help businesses manage local, mobile and toll-free number portability across Canada and United States. Key features include voicemail, call waiting, caller ID, D... Read more296 reviewsPrice: Price Demo Learn More Aircall FrontRunners 2021 AircallFrontRunners 2021 Aircall provides a web-based phone system that includes call recording, computer telephony integration, workforce scheduling and more. The system can be used by companies of all sizes, even start ups. ... Read more251 reviewsPrice: Price Watch Demo Learn More MiCloud Connect FrontRunners 2021 MiCloud ConnectFrontRunners 2021 MiCloud Connect (formerly ShoreTel) is a cloud-based VoIP phone system that offers collaboration and conferencing tools to enable information flow within the organization. The solution enables system administrators to manage use... Read more249 reviewsPrice: Price Watch Demo Learn More 3CX FrontRunners 2021 3CXFrontRunners 2021 3CX Phone System is a software-based IP PBX for Windows. In addition to a range of PBX features, 3CX offers Web conferencing via Web Real-Time Communication. Modules are available for hotels, call centers and CRM integrations. ... Read more249 reviewsPrice: Price Watch Demo Learn More CloudTalk FrontRunners 2021 CloudTalkFrontRunners 2021 CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction... Read more239 reviewsPrice: Price Demo Learn More Ringover FrontRunners 2021 RingoverFrontRunners 2021 Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS and group messaging, call recording, call whispering and more features focused on improving your teams productivit... Read more182 reviewsPrice: Price Watch Demo Learn More Kixie PowerCall Kixie PowerCallKixie is a cloud-based interactive voice response (IVR) solution that helps users automate their sales processes. It can also be deployed on-premise. It offers users one-click dialing, call recording, call history, call coaching a... Read more171 reviewsPrice: Price Demo Learn More ChaseData CCaaS ChaseData CCaaSChaseData CCaaS offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams. Dialing capabilities inclu... Read more134 reviewsPrice: Price Demo Learn More Zoom Phone FrontRunners 2021 Zoom PhoneFrontRunners 2021 Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowin... Read more106 reviewsPrice: Price Demo Learn More Toky FrontRunners 2021 TokyFrontRunners 2021 Toky is a call center solution that enables businesses to streamline processes related to call forwarding, Interactive Voice Response (IVR), voicemail, team collaboration, customer interactions and more. It provides mobile applica... Read more102 reviewsPrice: Price Watch Demo Learn More View all products Popular Comparisons. RingCentral MVP vs GoToConnectBitrix24 vs DialpadGrasshopper vs VoIP.msAircall vs 3CXMiCloud Connect vs CloudTalk8x8 X Series vs NextivaRelated guides. SIP Trunk ProvidersOnline Meeting SoftwareAuto Attendant SystemsUCaaS ProvidersVoIP SoftphonesBuyers guide. Last Updated: January 11, 2022Who are business phone service providers? Business phone service providers help businesses manage phone calls. They offer the service via Voice over Internet Protocol (VoIP), Plain Old Telephone Service (POTS), cellular network, and Primary Rate Interface (PRI), based on a client’s preference. The service includes routing inbound calls, managing voicemail, forwarding calls, managing caller ID, and recording calls. Clients can use this service to make phone calls within and outside the organization for purposes such as providing customer support, managing sales calls, and communicating with vendors. Business phone service has transformed dramatically over recent decades—so it’s critical to know your options if you’re thinking about switching providers or replacing your phone system. Recent changes in carriers’ offerings have mainly been driven by the evolution of Voice over Internet Protocol (VoIP) technology. VoIP makes it possible to send phone calls over the Internet, as opposed to traditional phone lines. VoIP service is technically complex, so you’ll need to understand the key elements of a solution before you begin evaluating providers. Additionally, there are reasons to explore other types of phone service besides VoIP even though most businesses are now migrating to VoIP service when they need a new system. We’ve written this buyer’s guide to familiarize you with the major kinds of business phone service on the market today. Here are the topics we’ll explore: Phone Service Types: POTS, VoIP, Cellular and PRI Pros and Cons of Different Service TypesFinding the Right Service Type for Your Phone SystemThe Difference between SIP Trunking Service and Business VoIP Phone Service Phone Service Types: POTS, VoIP, Cellular and PRI. The following graphic breaks down the basic types of voice service available in North America: Voice Service Types. POTS offers one unique advantage over other kinds of voice service: POTS transmits voice information as an analog audio signal using electricity, so POTS lines supply power to both phones and voice service. This means that POTS will keep phones ringing even if the power gets knocked out. That said, the FCC is currently overseeing the sunset of the traditional copper telephone network. If you’re currently using POTS, you need to be aware that copper phone lines will be dead for good in just a few more years. VoIP is a technology that transmits real-time voice information as data using an Internet connection. VoIP differs from other digital voice services in that the voice information isn’t just digitized, but also transmitted using Internet Protocol (IP). This means you can use broadband Internet access for both voice and data. Other kinds of digital voice service businesses need both Internet and voice service. VoIP can be used with various types of Internet access, including: Broadband cable DSL Fiber optic T1 You just need sufficient bandwidth for the calls. Just like streaming video, VoIP demands lots of bandwidth, as calls are streamed in real-time. Cellular service only supported voice calling at one point, but it now refers to a family of services that also enable wireless data connections to the Internet. On a smartphone, a voice call can be routed via the cellular carrier, which will rack up per-minute rates. However, the call can also be sent over a long-term evolution (LTE) data connection, so you only pay for the data used by the call—no per-minute rates. This is a variation on VoIP known as Voice over LTE, or VoLTE. (While LTE refers specifically to 4G networks, a 3G or wireless Internet connection can also be used.) Finally, T1 connections support a whole family of digital voice services: Primary Rate Interface (PRI) service is a specialized type of digital voice service that’s been available since the 1980s. With PRI, a T1 trunk line is divided into 24 channels, 23 of which can be used for voice calls. The 24th channel is utilized for signalling information like caller ID. While PRI has been in use in enterprise contact centers for decades, the technology has limitations when it comes to scalability. In particular, because only 23 channels are available for voice calls, a business will need to buy a whole new trunk line with another 23 channels for calls in order to handle 24 calls at once. This means that you’re essentially paying for unused capacity. VoIP, on the other hand, is much more scalable and affordable in North America. (There are regional cases to be made for using PRI in other countries.)   Channelized T1 is a T1 trunk divided into 24 channels for voice calls. With channelized T1, there’s no separate channel for signalling information as there is with PRI, which means the service can’t support essential capabilities, such as caller ID.   Unchannelized T1 is just that: a trunk line that hasn’t been divided into channels. Unchannelized T1 is used for data service, whereas PRI and channelized T1 are used for voice service. An unchannelized T1 connection can support VoIP service.   Pros and Cons of Different Service Types. The table below summarizes the advantages and disadvantages of each service type: Finding the Right Service Type and Provider for Your Phone System. There are two basic elements of a communications solution: the hardware- or software-based phone system (also known as a Private Branch eXchange or PBX system), and the phone service that allows you to make and receive calls. Contemporary phone systems can be based on hardware or software deployed at your company, on-premise, or they can be hosted in the cloud. Some businesses don’t even have desk phones—just softphone applications installed on laptops that connect via the Internet to a phone system in the service provider’s data center. VoIP-based systems are particularly flexible in this respect. The table below shows the major phone system types and the voice services they work with. Definitions of each system can be found below the table: System Type POTS PRI VoIP Cellular Traditional PBX ✓ ✓     Cloud-based or on-premise IP PBX     ✓ ✓ Hybrid PBX ✓ ✓ ✓ ✓ Virtual PBX       ✓ A traditional PBX is a system designed either for analog voice service or PRI service (in addition to other types of digital voice service based on time-division multiplexing, which is the fundamental technology behind PRI service).   An Internet Protocol PBX or IP PBX is a system designed specifically for VoIP service. An IP PBX can be deployed on your business’s premises or in the cloud.   A hybrid PBX is a system that can handle both VoIP service and traditional analog and digital voice services.   A virtual PBX is a stripped-down hosted phone system designed for very small businesses that primarily want to use employees’ personal cell phones for business communications. No hardware or software is deployed at the business’s premises. Instead, employees get special work phone numbers. When a call is made to one of these work numbers, the virtual PBX provider forwards it to the employee’s personal mobile device.   Similarly, employees can call out from their mobile devices using their work numbers, though some virtual PBX solutions have limits when it comes to outbound dialing; others treat it as an add-on capability. Virtual PBX solutions also offer a very limited set of basic phone system features like auto attendants. The Difference Between SIP Trunking Service and Business VoIP Phone Service. As we’ve explained, calls between offices are free with business VoIP service because they don’t have to travel over the traditional phone network (known as the Public Switched Telephone Network or PSTN). This is also why services such as Skype offer free voice and video calls, but only to other Skype users. In order to connect calls between VoIP numbers and numbers serviced by the PSTN in this country or internationally, you need a special service known as SIP trunking. SIP trunking is a complex network service, but it essentially acts as a bridge across which voice calls can travel between the Internet and the PSTN. Confusingly, the term “VoIP service” can refer either to the delivery of phone system functions (call routing, voicemail, call recording etc.) over the Internet with a cloud-based PBX, or to SIP trunking service. With an on-premise IP PBX, you’ll need a SIP trunking provider to connect calls, unless you’re planning to restrict communications to calls between offices.   Configuring SIP providers in Digium Switchvox With a cloud-based PBX, you may or may not need a separate SIP provider. Many cloud PBX vendors handle SIP trunking for their customers via their relationships with major carriers. This means that you only need to deal with one company for both your phone system and SIP trunking needs. On the other hand, some businesses choose to go with separate companies: one for the phone system and one for SIP trunking. This setup makes sense if your SIP provider is offering you particularly good rates on calls, or if you’ve had good experiences with the providers’ uptime and quality of support. You can connect SIP trunks from various providers to a phone system hosted in the cloud, just as you can with a phone system on your business’s premises. Whether you have a cloud-based or on-premise IP PBX, you’ll need to make sure that your SIP trunking provider is compatible with your phone system (unless, of course, the same company is handling your hosted system and your SIP trunking). The graphic below shows the different ways in which SIP trunking can be combined with VoIP systems: Different SIP Trunking Setups with IP PBX Systems. Your Guide to Top Business Phone Service Providers Software, October 2021. Software Advice uses reviews from real software users to highlight the top-rated Business Phone Service Providers products in North America. Learn how products are chosenExplore FrontRunners. History:October 2021 (current)Connect with a personal advisor who can help you find the right software for your business.Get Your Free Recommendations“Usability” includes user ratings for Functionality and Ease of Use.“Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money.Reviews analysis period: The reviews analysis period spans two years and ends on the 15th of the month prior to publication. Version: undefined
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                            [body] => Top 12 Business Phone Line Providers: Compare 2021 Prices & Deals Business phone lines are a much needed necessity for many businesses as well as a significant expense so finding the right deal is important to ensure that you receive a service that is high quality and competitively priced. There are a variety of phone lines available which include standard lines, single and multiple lines, and ISDN lines designed to suit all business needs. Many providers also offer alternatives to traditional landlines through VOIP phone systems which do not require landlines, this is only a realistic alternative if you have good internet service. Topics Featured*: CircleLoop. Features and Benefits of CircleLoop include: Includes 1 UK number per user 7-day free trial (no card needed) Calls to all UK landlines and most UK mobiles are included Calls to the USA, Canada, Ireland, Australia and New Zealand included Add international phone numbers from over 80 countries Easily transfer live calls to other team members Easily arrange group calls with your unique conference pin UK built, based and supported Prices start from just £5/month If you’d like to see what they can offer your business, click here for an exclusive 7-day free trial. Visit the CircleLoop Website to Learn More For the purposes of this comparison, we have not included VOIP services below but just traditional phone lines in the details provided below. The table below gives a quick price comparison of the top UK providers for business phone lines. CompanyStarting Monthly Price XLNFrom £18.95 BTFrom £18.50 TalkTalkFrom £16.95 VirginFrom £27.50 O2From £11.50 ZenNot stated KCOMFrom £20 4ComNot stated Reach DigitalNot stated Lily CommsNot stated Telecoms WorldFrom £15.99 VoipfoneFrom £1 * The facts and figures included here come from each company’s website and were accurate at the time of writing (October 2021) but may have since changed. Also, please keep in mind these may not be apples to apples comparisons as each provider offers different solutions. This guide should be used as a starting off point for more research on your part. Below we profile each of the companies’ services and features in a bit more detail. Note companies are ranked in no particular order and this no way indicates one solution is better than another. 1. XLN. Some of the features and benefits of XLN’s business phone lines. Offers business grade phone lines Claim to be 92% cheaper than BT for calls Unlimited call packages available Packages can include broadband and fibre Hassle-free switch promise Offer one of the best connections Bolt-on services available such as international calling They operate on one of the largest networks in the UK Network supported by Openreach engineers Award-winning service XLN provides telecommunication services to businesses across the UK which include a variety of phone and internet services. They offer low-cost phones lines that are available as phone line only deals or can include unlimited calls, broadband and fibre in the packages for further added value. XLN claims to be 92% cheaper than BT for its call charges and they also promise a hassle-free switch. They operate on the largest network in the UK which enables them to offer the best connections on a network that is supported by Openreach engineers with national coverage. XLN has also won several awards for their service. XLN website 2. BT. Some of the features and benefits of BT’s business phone lines. Operate their own national phone line infrastructure Unlimited UK or international call packages available Installation charges apply Minimum 12-month contract Additional features and benefits included on contracts that are 24-months or over Offer a wide of phone features with some features included as part of the line rental package such as answerphone and call display Some packages can be integrated with phone systems Maximum 2 working day fault fix Call management features are included on some lines 24/7 help and support Well-known national provider BT is one of the largest UK phone line network providers who operate their own network which many other providers use to deliver their phone services through. They deliver a wide range of phone and internet services which include PBX systems and SIP trunking that can enhance your communications for you. BT offers three standard phone line packages which offer 12-60 month contracts that have a variety of call features that improve based on the contract length and the package price. They offer a wide range of call management features that can help you to better manage your calls. They provide their own installation service and 24/7 help and support. BT website 3. TalkTalk. Some of the features and benefits of TalkTalk’s business phone lines Offer standard lines and ISDN packages Tailored packages available Have a range of bundles to choose from Fixed monthly costs with no hidden fees Flexible and cost-effective solutions Reliable service Seamless migration with minimal disruption Minimum 12-month contract Solutions suitable for up to 50 users Set up within 14 days TalkTalk offers business customers a choice of two types of phone lines. Business Line is suited to small businesses that have up to 4 users and offers a lower monthly charge that can help balance price and performance for smaller businesses. ISDN Complete phone lines offer a choice of packages that include line rental, DDI number and call features which is suitable for up to 50 users. TalkTalk offers its own phone line packages to businesses, but they utilise BT’s network to deliver these services. They can offer a range of additional call features and can upgrade your line with SIP trunking. TalkTalk website 4. Virgin. Some of the features and benefits of Virgin’s business phone lines. Offer a variety of phone line solutions including traditional lines, mobiles and VoIP Competitive pricing Deliver ISDN solutions Offer SIP trunking Packages include unlimited calls Easy switching process Includes voicemail 24/7 phone support Cater for small to large businesses National provider Virgin offers a variety of telecommunications solutions to businesses that include traditional phone lines, ISDN, VoIP, mobile packages and they also offer SIP trunking. They provide phone line packages that come with unlimited calls included and voicemail as standard which can make their charges look higher. Virgin offers a simple switching process for new customers to help minimise any hassle and disruption to your business. They provide their customers with 24/7 phone support to help with any issues and service level agreements for repair timescales are dependent on your contract. They claim to be competitively priced with their cost-effective tariffs and bundles. Virgin website 5. O2. Some of the features and benefits of O2’s business phone lines. Offers business landlines, mobiles and broadband Claim to save customers an average of 25% when switching to them Hassle-free switching service Specialist support to get you set up Offer a wide range of landline products All-inclusive minutes or free minutes plans are available 24-month contracts Online account management Offer ISDN lines Single and multiple line deals available O2 is a telecommunications provider who offers businesses packages or standalone offerings for landlines, ISDN lines, mobiles and broadband. They offer a simple switching process for new customers and they state that on average new customers can save up 25% by switching to them. O2 offers deals on single and multiple lines on 24-month contracts that can have bolt-on options such as inclusive minutes and can be combined with mobile and broadband. They provide specialist support to help their new customers to get set up, reduce the hassle of switching and support them through their first 30 days with them. O2 website 6. Zen. Some of the features and benefits of Zen’s business phone lines. Offer a range of telephony solutions including phone lines and hosted services Per second billing Single or multiple lines including ISDN Low-cost set up Competitive and simple call charges Offers premium features Operate on the UK’s largest network Seamless switching service Prioritised support from Openreach 24/7 monitoring and technical support Zen provides businesses with a variety of telephony solutions that include phone lines and hosted voice solution services. They operate their phone line services on one of the UK’s largest phone networks which is backed by Openreach engineers with a dedicated priority service. Zen offers a low-cost setup and seamless switching to help new customers switch to them with ease. They offer competitive call charges that have been simplified and only charge you for the time you use as they bill by the second not by minutes. They can provide customers with a single line or up to 30 ISDN lines. Zen website 7. KCOM. Some of the features and benefits of KCOM’s business phone lines. Provides a variety of phone lines including analogue, ISDN and SIP trunking Three simple monthly tariffs Unlimited call packages available Combine phone and broadband services Seamless migration Reliable and resilient service Flexible service Upgrade features available at anytime Additional features such as video conferencing, call recording, call routing and business numbers also available Claim to offer a first-class service KCOM delivers a wide range of telecommunication solutions for businesses which includes phone lines, phone systems, and internet services. They offer analogue lines, ISDN lines and SIP trunking all of which can be combined with broadband services. They offer three monthly phone line packages that are simple with two charging additional call charges and one with all-inclusive minutes. KCOM provides a flexible service that enables businesses to upgrade their package and features at any time with features such as video conferencing, call recording, call routing and business numbers. They offer a seamless migration of the phone service and say that they provide a reliable and resilient service that is first-class. KCOM website 8. 4Com. Some of the features and benefits of 4Com’s business phone lines. Offer a range of business phone services and lines Provide wholesale call rates Use only Tier 1 carriers for high-quality calls Comprehensive installation process and training Can provide single or multiple lines Flexible and robust service Provide ISDN lines Deliver SIP and SIP trunking UK based support Can add broadband and business mobiles 4Com is a communications provider who provides telephone line services, broadband and mobile phone services to business in the UK. 4Com is unique as it claims to offer lower priced call rates to its customers as they purchase their calls at wholesale rates which they pass on to their customers. 4Com provides a flexible and robust service that is routed through Tier 1 carriers to ensure that call quality is high. They can deliver single or multiple lines, various ISDN lines and SIP trunking services. They provide a comprehensive installation process that includes training staff on the service and equipment. 4Com website 9. Reach Digital. Some of the features and benefits of Reach Digital’s business phone lines. Ensure that their customers have the best available connections Use the whole of the market to search for the best solution Free on-site consultation to assess your needs Manage the complete migration to them Hassle-free switching with a single point of contact Conduct detailed line inspections to ensure you only pay for what you need Offer handsets, cordless phones and headsets Additional call services include computer integration, call reporting, call recording and on-hold marketing Also offer mobile and broadband deals They provide services to a broad range of businesses Reach Digital provides a detailed customer consultation service to assess their customer requirements for communications services which they provide free of charge on the premises. This includes conducting detailed line inspections so that you have the right lines and only what is required. Reach Digital will search the market to find the right solution for you and will manage the switching process for you in a hassle-free manner by giving you a single point of contact. They provide their services to a broad range of businesses and they also offer mobile contracts, broadband deals and a range of additional call services. Reach Digital website 10. Lily Comms. Some of the features and benefits of Lily Comm’s business phone lines. Business calls and lines that can lower your communication costs Reliable service High-quality communication solutions Provide a variety of phone systems including hosted, on-site PBX and VoIP services Provide SIP trunking Offer introductory deals Combined deals for phone and broadband Some deals offer free UK and mobile calls Offer LineGuard protection from Openreach charges for line issues Single and multi-site businesses Lily Comms is a telecommunications provider who delivers services to UK businesses which include phone and broadband services. Their phone services included cloud-based hosted phone systems, VoIP communication services, on-premise phone systems, SIP trunking and phone lines. Lily Comms offers reliable service to businesses that are single or multiple site businesses. They claim that they can help lower your communication costs but not compromise on the quality of the communication solutions. They provide introductory deals for new customers that offer bundles which include free calls and broadband. They offer their customers LineGuard which is fault protection insurance to prevent escalating repair costs. Lily Comms website 11. Telecoms World. Some of the features and benefits of Telecom World’s business phone lines. Provide a range of telephone services including phone lines, hosted and VoIP systems State that they offer the UK’s best business landline deals Offer packages that include unlimited UK landline and mobiles calls Free line installation Offer SIP trunking Dedicated account management UK based support teams Highly rated on Trustpilot Also provide broadband and fibre services Deliver a range of price plans to suit different business needs Telecoms World is a telecommunications provider that delivers phone and broadband services to businesses in the UK which include phone lines, business phone systems, broadband, fibre and additional call solutions. They also provide SIP trunking services to deliver better lines. Telecoms World claims that they provide the best business landline deals in the UK. They provide free line installation and four packages where some packages include unlimited UK landline and mobile calls. They also offer dedicated account management to support businesses with teams that are UK based. Telecoms World is also highly rated on Trustpilot by independent reviews. Telecom World website 12. Voipfone. Some of the features and benefits of Voipfone’s business phone lines. Provide an alternative service to BT using their lines Must have an existing BT line Still pay BT’s line rental but outbound call charges are paid to Voipfone Lower call charges No connection fee charges on all calls Use existing telephone lines and equipment No setup charge Offer a variety of phone services including landline services, switchboard, PBX services and VoIP solutions Also provide SMS and mobile services, and broadband services Award-winning telephone services Voipfone is a telecommunications provider that offers an alternative service to BT landline customers where they can continue to be a BT customer but can use Voipfone for outbound calls. They claim that their charges are much lower than BT for their outbound call rates particularly as they do not charge a connection fee on their outbound calls. Voipfone makes switching your outbound calls to them easy through a simple online form which enables Voipfone to handle the switch for you. They do not charge set up fees and you will continue to use the same landline and equipment so there is no disruption to your phone service. Voipfone website * Financial Disclosure: We may be paid a fee if you get a quote using the form at the top of this page and/or sign-up with CircleLoop or XLN.
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                                            [answer] => Business phone service costs an average of $25.00 per user per month. Keep in mind the exact price will vary according to provider, the chosen plan, and available features. Buying an annual plan is often cheaper than purchasing month-to-month plans, and volume discounts may be available.

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 2. Select the type of phone number you need (local, toll-free, vanity, etc.)

 3. See if your desired phone number is available by entering it into the provider’s number database 

 4. Purchase your preferred plan and hardware 

 5. Activate your business phone number by paying for your service
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 * Daily call volume in relation to your current number of employees

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 * Number of desired separate phone numbers 

 * Your budget and specific industry 

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                            [body] => 10 Best Small Business Phone Services for 2022 Starting at $12/mo Featured In Small businesses are embracing future-forward business VoIP telephony solutions to optimize both internal and external communication. The right small business phone services provide high-quality, reliable voice and messaging communication channels to improve the overall customer experience and assist team members in the process.  Unlike standard PSTN landlines, virtual phone services offer a myriad of advanced features like call routing, call recording, and video conferencing. In this guide, we’ll dive deep into some of the best business telephone providers, their pricing, and plans, along with essential features that would best serve your company.   Top 10 Small Business Phone Services for 2022. Now, let’s take a close look at the best business phone services for small to midsize organizations. Nextiva Zoom Phone Grasshopper RingCentral MVP 8×8 X Series Avaya Cloud Office Ooma Office Vonage Cloud Dialpad Talk GoToConnect 1. Nextiva.     Nextiva is one of the leading providers of business phone services and cloud-based communications with an affordable price and a great choice for ensuring nothing but the best for your organization and clients. Their best-in-class customer service has earned multiple awards and outspoken customer loyalty. Best features for small businesses — The VoIP provider’s most basic plan offers features that allow users to easily carry on communications with clients and customers. These include free number porting, online faxing, mobile app, and unlimited calling. That way, you can stick with your old phone number and pick up communications right where you left off. Getting started — Nextiva offers a thorough page on the website dedicated to helping small businesses get started with their virtual phone service. You can read about individual features and then see how they come together in Nextiva’s bundled services. Additionally, custom user training and onboarding, as well as a completely customizable phone solution, are also available. Network Reliability and Customer Support — Nextiva has 8 global points of presence and carrier-grade data centers that offer a 99.999% uptime. It offers 24/7 monitoring, provides live system status updates, and has SO/IEC 27001 certification. Phone customer support is available from 5:00 AM-6:00 PM MT on the weekdays, and from 6:00AM-6:00PM MT on weekends. Live chat assistance is available 24/7. Best pricing plan for small businesses — Nextiva Pricing & Plans – As of Oct 21, 2021 Nextiva’s Essential plan starts as low as $18/month per user. This gives users the basic VoIP features they’ll need for communicating with clients and colleagues. Here’s a look at Nextiva’s full pricing options.   2. Zoom Phone.     Zoom Phone is a cloud-based business telephone service primarily designed for any workforce. It’s designed to work alongside a Zoom Meetings video calling account, therefore you can not purchase it as a standalone voice communications product. Best Features for Small Businesses — Small businesses will especially benefit from Zoom Phone’s unlimited IVR menus, visual voicemail accessible via email, desktop interface, and mobile apps, as well as chat messaging with any existing Zoom user. Free number porting, advanced integrations with tools like GSuite, Salesforce, and Microsoft 365, and the ability to transition any chat or video call to an audio-only phone call are also helpful tools for SMBs. Getting Started — In addition to detailed video tutorials and how-to guides on the Zoom knowledge base, Zoom also offers live training webinars to assist with learning how to setup and use Zoom phone and other products. Users will receive a link to setup their Zoom phones on their own, or they can opt to purchase a more expensive plan with a Customer Success Manager to ease the setup process. Zoom offers 24/7 support through its Bolt chatbot, as well as support plans that offer priority phone, web ticket, social media, and live chat support. Network Reliability and Customer Support — Zoom offers a 99.9% uptime and has global points of presence with full network redundancy. Customer support is available via 24/7 chatbot and 24/7 phone support with callback service. Note that priority customer support via phone is available, so depending on the customer service plan you purchase, you may need to wait a day to receive a callback. Best Pricing Plan for small businesses — Zoom Phone Pricing & Plans – As of Oct 21, 2021 Small businesses will likely benefit most from Zoom Phone’s US and Canada Unlimited Plan, which costs $15.00/user per month for existing Zoom Video users and offers unlimited calling within the United States and Canada, phone extensions, call recording, and one US/Canada number. Additional phone numbers can be purchased for $5.00/month per number. A Pay-as-you-Go plan is also available but lacks many features the average small business needs. Here’s a breakdown of Zoom Phone pricing and plans.    3. Grasshopper.     Grasshopper offers the communication tools your business needs to grow. With their wide pool of 800 numbers available, this business phone service ensures your small business will look and sound professional. It is an excellent choice for very small businesses that don’t require advanced features and want to avoid being tied to a contract. Best features for small businesses — Grasshopper was designed with small businesses in mind as they often have to work longer hours to get their businesses off the ground. One feature that helps with that is Grasshopper’s instant response.  If you miss a call from a prospect, Grasshopper will automatically send out an SMS message to let them know you’re unavailable. Reaching out with this automated message will eliminate the risk of losing prospects. Getting started — Users can easily get started with Grasshopper in just a few simple steps. First, you pick your number and plan and then you download the app on your mobile phone and desktop. You then need to configure your settings and you’re good to start using your new phone number.  Network Reliability and Customer Support — Grasshopper offers a 99.999% uptime, as well as 24/7 support and toll-free sales hotline, as well as an extensive knowledge base. However, unlike the other providers here, Grasshopper doesn’t offer live chat support. Even though the phone support is seemingly available 24/7, it’s tough to reach a live agent when those assigned to answer support calls are also selling. Therefore, it’s a much more “DIY” approach to self-service than you may be comfortable with. Best pricing plan for small businesses — Grasshopper Pricing & Plans – As of Oct 21, 2021 Grasshopper’s most basic plan starts at $26/month, billed annually. But as it only comes with one phone number, it’s not the best fit for a small business. The best bet is Grasshopper’s Partner plan, which starts at $44/month, billed annually. This plan comes with three phone numbers and six extensions. Learn more about Grasshopper pricing and plans.    4. RingCentral MVP.     Built for use by organizations of all sizes, RingCentral offers a range of plans and utilizes powerful customization options using APIs. RingCentral prides itself on assisting collaborative teams regardless of location, making it another excellent option for remote teams.  Best features for small businesses — The Essentials plan is available for up to 20 users — this is a lot more lines than many of RingCentral’s competitors provide. Purchasing this plan gives you the freedom to grow your small business significantly. RingCentral users can also take advantage of toll free numbers, free phone calls, and unlimited Business SMS texting. Getting started — RingCentral’s website states that it’s easy to deploy and scale the tool in minutes. You can set up new teams within the centralized admin portal. It’s simple to add and remove users, set business hours, and build rules for call routing and call forwarding. Any user can perform these actions remotely. Network Reliability and Customer Support — RingCentral offers a 99.999% uptime, 24/7 monitoring, Quality of Service dashboards/live reporting, and carrier-grade data centers with failover redundancy. Plans include 24/7 live chat and phone support, and users can also file a case online. Best pricing plan for small businesses — RingCentral MVP Pricing & Plans – As of Oct 21, 2021 – Limited time offer 25% off the Premium Plan The Essentials is a sufficient mid-tier plan and includes automatic call recording and an auto-attendant, which ensures users never miss inbound calls and provides virtual receptionist capabilities. These are features that you might not get in a basic plan from another business phone service provider. This option starts at $19.99/user/month. Here’s a breakdown of RingCentral’s additional pricing and plans.   5. 8×8 X Series.     8×8 empowers workforces worldwide to connect teams to each other and their customers so they can collaborate faster and work smarter. The VoIP provider offers real-time business analytics and intelligence so businesses have unique insights across all interactions and channels in order to make data-driven decisions.  Best features for small businesses — 8×8 Express was specifically designed with small businesses in mind. With this option, users will gain access to business SMS and texting, one-on-one group chat, and unlimited dialing in the US and Canada, which is perfect for streamlined unified communications. Features like instant screen sharing and HD voice and video meetings are also standard for this plan. Getting started — The 8×8 Express plan is ideal for quickly setting up meetings as there is no software requirement – guests can call meetings using a browser-based UI. Network Reliability and Customer Support — 8×8 has a comprehensive online knowledge base, and its live chatbot, Otto, is available 24/7 (it’s one of the best customer service chatbots we’ve seen.) Users can also file an online support case. Phone support is available Monday-Saturday from 6:00AM-6:00PM PT.  It offers a 99.999% uptime and 24/7 live system monitoring with geographic redundancy. Plus 8×8’s onboarding options include complete implementation services, rapid deployment, custom solutions, employee training, and more. Best pricing plan for small businesses — 8×8 Pricing & Plans – As of Oct 21, 2021  Thanks to a plethora of features and a lower starting price at just $12 per month per user, the 8×8 Express plan by 8×8 is ideal for smaller and larger operations alike. The first month is free and there are no contracts or hardware required.   6. Avaya Cloud Office.     Avaya Cloud Office is an all-in-one cloud communications solution offering unlimited business calling in the United States and Canada, Unlimited Business SMS, audio conferencing, and video meetings for up to 200 participants.  It’s more of a seamless unified communications solution than a standalone business phone service and is designed mainly to connect fully remote teams or blended, geographically diverse workforces.  Best Features for Small Businesses — Avaya offers many competitive features for small businesses, but what sets it apart is its advanced team collaboration suite, included with all OneCloud plans. Users will enjoy team chat, task assignment and management, document and calendar sharing, and more. Additional features include voicemail-to-email, on-demand or automatic call recording, and unlimited virtual faxing.  Getting Started — In addition to an easy-to-follow onboarding guide, Avaya offers phone and device rentals to ensure that your team has everything it needs for a successful transition. Users can take courses in the Avaya Learning Center to ease the onboarding process or purchase pre-paid annual training packages. Avaya Professional Services help managers to choose the right plans, design and implement customized solutions, assist with data migration to the cloud, and more. All Avaya plans offer 24/7 phone and chat support, which gives Avaya a major competitive edge.  Network Reliability and Customer Support — Avaya Professional Services help managers to choose the right plans, design and implement customized solutions, assist with data migration to the cloud, and more. All Avaya plans offer 24/7 phone and chat support, which gives Avaya a major competitive edge. However, extensive searching on the Avaya website did not provide any specifics about a guaranteed uptime percentage — only that it offered one. Best Pricing Plan for Small Businesses — Avaya Office Cloud Pricing & Plans – As of Oct 21, 2021 Though Avaya’s Essentials Plan starts at $19.99/user per month, it only includes 100 toll-free minutes per month, allows for only up to 20 users, and doesn’t include unlimited audio conferencing or video calls. The Standard Plan, which costs $24.99/user per month, is a much better option for small businesses. It includes 1,000 monthly toll-free minutes, video calling for up to 100 simultaneous attendees, includes multi-level auto attendants, and allows for unlimited users. Additional local, toll-free, and vanity numbers can be purchased at $4.99/number per month.   7. Ooma Office.     Ooma Office is a basic phone service provider for small businesses and startups with up to ten employees. For many small businesses that want to experiment with a no-frills option, Ooma is a cost-effective solution to cover basic needs by supporting a team’s existing analog phones. Best features for small businesses —  Ooma Office’s bare-bones plan offers SIP phone customer support, toll-free number options, group calling features, emergency (911) services, and voicemail-to-email conversions. Users can also leverage more advanced features such as virtual fax and virtual extensions. Getting started — Ooma offers a page on its website that specifically helps small businesses to get started. It specifically states that setting up your Ooma platform is quick and easy. You don’t need any technical knowledge and should be up and running within 15 minutes.  Network Reliability and Customer Support — Ooma has a 99.99% uptime, traffic monitoring 24/7 with website whitelisting/blacklisting, and extension monitoring. Customer support is available via 24/7 live chat and phone support, giving it a serious advantage. Best pricing plan for small businesses — Ooma Office and Office Pro Pricing & Plans – As of Oct 21, 2021 Ooma offers simple plans for both new and existing businesses to access a robust communication system at a flat monthly rate without committing to a contract. Their starting plan starts at $19.95/user/month. If you’re still exploring the market and plan to test out more than one VoIP service, Ooma is worth considering. To improve the shopping process, their site conveniently features a rate calculator tool that estimates your taxes and fees based on location. You’ll quickly know whether or not a plan like this can handle your business as it grows, or if you need to consider an Ooma Office plan with more comprehensive features.   8. Vonage Cloud.     All of Vonage’s small business solution plans include the major features you’d expect from a household name. Designed with a wide range of features, Vonage Business Cloud features Mobile, Premium, and Advanced options to best cater to organizations of varying sizes and structures. Best features for small businesses — Vonage offers more than 50 features across its plans. Its Mobile Plan offers unlimited outgoing and incoming calls, SMS texting, and team messaging. The Mobile Plan also includes the Vonage App Center. This allows users to integrate whichever business applications they need in order to make sure that the platform is tailored to their exact business needs. Getting started — Vonage Business offers a great introduction and setup guide to get users started with the service. If you subscribe to the setup guide service, a sales representative will work with your team to get your account set up the way you need. It’s fairly easy to set up your account on your own as well.  Network Reliability and Customer Support — Vonage offers a 99.999% uptime, QoS reporting, automatic failover, and data center redundancy. It also has a complete online training center, which includes tutorials, user guides, FAQs, and a list of popular topics for easy access. It also offers Support PLUS, powered by Soluto. This offers prioritized, 24/7 personalized customer support via phone and chat, along with self-service training webinars and highly trained agents with a 93% success rate. 24/7 chat support is available for all customers, and phone support is offered Monday-Friday, 8:00AM-12:00AM ET and Saturday-Sunday 9:00AM-9:00AM ET. Best pricing plan for small businesses — Vonage Cloud Pricing & Plans – As of Oct 21, 2021 – Limited time offer 30% off all plans Vonage’s basic option, the Mobile plan, starts at $19.99/user/month and provides users with unlimited calling and SMS messaging on mobile devices, seamless integration for desktop and mobile apps, and a team messaging service. This kind of plan is perfect for supporting remote teams and those that don’t rely on desk phones for day-to-day operations. For teams that operate in a more traditional office setting and those who tend to rely on cross-platform collaboration, Vonage’s Premium plan is ideal. Under this plan, business phone service users pay $29.99 per month to communicate or collaborate across all device types, including desk phones. Premium users also gain access to Amazon Chime-supported video conferencing, chat, and file sharing for up to 100 people.   9. Dialpad Talk.     Dialpad is a moderately-priced provider for small to mid-sized businesses. Dialpad plans come equipped with most, if not all, VoIP and Unified communication capabilities a small business would be looking for.  Best features for small businesses — Many find it an ideal virtual phone service because in addition to features like voicemail transcription, SIP phone support, and video conferencing, Dialpad focuses on integrations and innovation. For example, Dialpad’s basic plan offers G Suite and Office 365 integrations in order to offer users a well-rounded unified communications experience.  Getting started — Dialpad enables users to quickly get started by offering a 14-day completely free trial for any on their plans. Once you’ve signed up, you can quickly add users and add numbers instantly.  Network Reliability and Customer Support — Interestingly, Dialpad claims to offer a 100% uptime, but a quick glance at their incident history page shows that there are times they have dipped below 99.9% uptime. That said, Dialpad offers AES-256-bit encryption, 24/7 network monitoring, and has 11 data centers across 6 continents that have physical onsite security. Dialpad offers 24/7 live chat support and 24/5 phone support. It also has an extensive online database and help center with tutorials and FAQs. Dedicated Customer Success Managers are also available. Best pricing plan for small businesses — Dialpad Talk Pricing & Plans – As of Oct 21, 2021 The basic plan starts at $15/user/month, billed annually. Users also have the option to pay $20/user/month and, in turn, receive software with an emphasis on convenience, seamless third-party app integration, and support for both iOS and Android cell phones. It’s one of the less-expensive service providers for its advanced business phone line offering, including video conferencing and SMS/MMS messaging services. By forgoing a focus on hardware options and installation/training, teams are left with more time to customize default settings. That way, they can quickly enjoy the benefits of contact management, encryption, and IVR (interactive voice response).   10. GoToConnect.     GoToConnect is a cloud-based virtual phone service that replaces your older equipment with a PBX to improve interactions. GoToConnect’s impressive portfolio contains over 80 enterprise-class hosted PBX features to give clients an edge over the competition. Best features for small businesses —  The VoIP provider’s Basic plan provides the core features needed for unified communications. Users can leverage advanced calling features like find me/follow me, auto attendants, ring groups, and call queues. This is a step-up from basic calling features offered by traditional landline phone networks. Certain plans also offer real-time analytics, which is vital in making data-driven decisions.  Getting started — GoToConnect’s platform can be deployed in a matter of minutes. The VoIP provider offers a user guide within its support section. Their help center provides step-by-step guides for creating your account, setting up apps and your phone, signing into your account, and more. It also provides guides for setting up ten various preferences within your account. Network Reliability and Customer Support — GoToConnect offers a 99.999% uptime and 24/7 live monitoring of networks and individual issues like data packet loss, open port testing, and available bandwidth information. Its support homepage offers access to its robust online knowledge base, organized by category, and 24/7 phone support. Best pricing plan for small businesses — GoToConnect Pricing & Plans – Updated Oct 21, 2021 GoToConnect offers a Basic plan that starts at $22/user/month, billed annually. As the Basic plan only offers video conferencing for up to four participants, this option is a little limiting. The Standard plan offers a wider breadth of features that is available at $26/user/month, billed annually.    Business Phone Service: Essential Features. Small business phone services should consist of robust and reliable features that are easy to use. Most reputable business VoIP systems understand that business owners want to try phone features before upgrading or committing to a multi-year full package.  As you shop around, you’re bound to find commonalities between small business phone services promoting advanced add-on features. These can usually be purchased individually without a plan and provide unique insights valuable to businesses across all industries. Here are some of the most important features to be to look out for: Custom Greetings & Premium Hold Music – no one enjoys being left on hold for long stretches, but many callers also appreciate not suffering call waiting times in silence or being forced to listen to sterile elevator music. Hearing a custom greeting and royalty-free hold music before a call transfer can leave callers with a better impression of the interaction as a whole. It also makes your company seem far more professional. HD Video Conferencing – Many business phone service providers offer HD video conferencing capabilities, enabling high-quality web conferencing straight from the platform. This eliminates the need for third-party video platforms like Skype or GoToMeeting. Having reliable HD visuals and sound promises clear communication to simplify internal operations for remote teams. Integrations – Integrations are valuable for keeping connected to your other tools, existing customer base and helping the customer service team streamline processes with crucial data. Many phone providers offer an array of commonly used apps that sync seamlessly with your phone system. These pair productivity tools like call tracking, CRM, live chat and other features to the phone system. Call Analytics – Just like web analytics and social media reports, call center analytics can provide a wealth of knowledge and help you optimize performance on anything from conference calls to call logs. This is a worthwhile investment for any company looking to optimize call management impact, track leads, and evaluate the success of call center reps. Vanity & Local Business Phone numbers – be on the lookout for VoIP phone service providers that offer free local numbers, virtual numbers, extensions, as well as access to toll-free vanity numbers. Any VoIP number should come with a caller ID. Voicemail Transcription and Voicemail-to-text – Listening to lengthy voicemail messages wastes a lot of time, and it’s especially hard to determine which calls to prioritize if you can’t figure out what the caller needs without listening to them. Voicemail-to-text changes all that by providing you with a written transcription of all voicemail messages. Voicemail-to-email automatically sends either text voicemail transcriptions or attached MP3 voicemail recordings to your email address. Call Recording – Call recording allows you to record inbound/outbound calls automatically or on an on-demand basis, offering stronger call monitoring and individual agent evaluation. In some cases, you can even pause and restart recordings when sensitive information is discussed. Mobile Application/Softphone – No VoIP phone system is worth considering unless it has a corresponding mobile application for both Apple and Android devices (which means your VoIP system can function on both smartphones and tablets.) Want to take calls on your desktop computer as opposed to your mobile device?  That’s where VoIP softphones come in.   To explore more features, check out this video:   Business Phone Service: Look Beyond Price & Basic Solutions. Reliable and affordable phone plans are necessary for any business, regardless of its size. Traditional phone service providers might be household names, but their small business phone plans are typically lackluster compared to business VoIP. They come with hidden fees and a general disconnect when it comes to managing entrepreneurial needs and modern business communication methods such as team messaging. With higher plan base prices and extra charges, cloud-based business phone systems companies present excellent alternative solutions. They deliver cutting-edge business phone services with powerful mobile apps that brands need to survive in a landscape dictated by convenience and accessibility. If you’re interested in learning more about what VoIP phone systems have to offer, take a look at our comprehensive deep-dive our top business VoIP picks. How much does a business phone service cost?Business phone service costs an average of $25.00 per user per month. Keep in mind the exact price will vary according to provider, the chosen plan, and available features. Buying an annual plan is often cheaper than purchasing month-to-month plans, and volume discounts may be available. How do I get a business phone line?The basic steps to get a business phone line are: Choose your preferred VoIP providerSelect the type of phone number you need (local, toll-free, vanity, etc.)See if your desired phone number is available by entering it into the provider’s number database Purchase your preferred plan and hardware Activate your business phone number by paying for your serviceShould I buy a business phone?You should buy a business phone if your team members would benefit from traditional desk phones with features like built-in color LED screens for video calls or a touchscreen display. However, most VoIP phone system users follow a BYOD (Bring Your Own Device) model, which allows users to connect their phone system software to their personal or work mobile phones and/or desktop or laptop computers.How many phone lines do I need for my business?The average business has anywhere from 4-10 phone lines. Factors to help you determine how many business phone lines you need include:Daily call volume in relation to your current number of employeesNumber of daily simultaneous calls Number of offices Number of desired separate phone numbers Your budget and specific industry Your hardware/equipment Related Posts 4 Ways To Get a Free VoIP Phone Number (Ultimate Guide) Complete Guide to VoIP Security, Encryption & Vulnerabilities AT&T SIP Trunking: 2020 Review of AT&T IP Flex Share Twitter Linkedin Facebook Email
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                            [body] => Small Business Phones & Lines Running a small business is no walk in the park. You rely on effective and consistent lines of communication between yourself and customers, employees and suppliers. The last thing you need is your phone lines provider leading you up the garden path.Luckily this is an age of huge competition in the telecoms sector, so there will certainly be a provider out there that suits your business’ needs- and at a competitive price.Price comparison is key, and with Approved Index it has never been easier to find the best deals and to switch providers. Whether you know what you want, or are just having a look at what is on the market, we can help.Fill in our simple form and you can get access to competitive tailored quotes from up to 4 top-quality, UK based, business phone line providers matched to your requirements.Approved Index's quote comparison is free, quick and easy, and is built to save you money on a top-quality installation.If you are thinking about having new business phone lines installed, but aren’t sure whether it’s the right choice for you, keep reading. Our 2018 guide below outlines everything you’ll need to know.If you are more interested in small business telephone equipment, then visit our top 5 business phone systems page.Let Approved Index help you find the best Business Phone Lines Provider for your Small Business.COMPARE PRICESOn This Page:Does My Business Need a Phone Line?Business Phone Line ProvidersThe 3 Variations: Business Phone Line OptionsTop Small Business PhonesSmall Business Phone Line RentalComparing Business Phone Line ProvidersDoes my Business Need a Phone Line?If you are operating a small business you might be thinking “Why do I need a phone line? Everyone has mobile phones these days, and likely a landline at home too, surely that’s sufficient?” Hold the phone.There are a number of advantages of having a phone line in place specifically for your business.Business phone line providers have had to adapt to the modern market and offer more competitive and wide-ranging packages to suit. This competition in the marketplace has driven prices down meaning there’s never been a better time to switch to a business phone line. ✔ Business Phone Lines are Tax Deductible. Any costs that are incurred whilst trying to raise revenue for your small business is a cost that can be deducted from your turnover. This is directly applicable to a business phone line and easily evidenced when your bill has been split out from your other calls with a specific business phone line. ✔ Professionalism. If you have incoming enquiries from multiple clients then even the most basic telephone system can portray a professional image. This can be done by playing holding music, enabling the quick transfer of calls between departments or playing a sales message when you are on the other line or out of office. ✔ Added features. By moving your telephone system to a business phone line, you will be immediately simplifying your communications, both for your staff and for your clients. Features such as caller ID, call logs and call forwarding often come as standard and will transform the way your business communicate both with clients and each other.Is VoIP an option for my Business?VoIP or Voice Over Internet Protocol allows you to make calls directly over the internet. This could be a great option if you operate your business from home where you already have phone and broadband package.Your provider will almost certainly be able to offer a VoIP add on to this that could prove very cost effective.VoIP also gives the added benefit of being scalable. Most small or start up businesses have the intention of growing at some point in the near future. For example if your peak workload is throughout the summer and perhaps you take on some temporary staff to meet demand, you’ll only need to add an IP phone to provide another phone line; likewise, when demand slows this line can simply be taken away.Using only VoIP for calls can offer many of the same benefits as a dedicated business phone line, although downtime can be higher as it is reliant on a strong internet connection.Learn more about VoIP here.No matter what size your business is there will be package out there to suit you.Just fill in one simple form to receive up to 4 free, no-obligation quotes for Small Business Phone Lines today.Small Business Phone Line Options. Most business telecoms providers have arranged wholesale telephone line rental with the major carriers, which enables them to pass on significant savings to their customers. It also means that switching is a simple process as all the infrastructure is the same – just like switching your energy provider.If you need new lines installed, checked or repaired, the companies can arrange this through contracted third parties like BT Openreach engineers.The three main types of phone line are:POTS (Plain Old Telephone System) Lines or PTSN: These are analogue lines, which allow one call per line. Can be used singly or combined for a multi-line system with a PBX (exchange).ISDN: Digital lines that allow voice and data transmission at the same time. Each ISDN line has two channels. Clarity of calls is often better than with POTS.ISDN30: Each line has 8 channels i.e. 8 lines are available from just one cable. Ideal for larger businesses where 8 lines or more are required and each employee has a direct dial number.POTS Small Business Phone Lines. POTS small business phone lines are the best option for the absolute smallest or newest companies (5 employees or less). This sort of line is the form that is used in most ordinary houses - this means that, while you can get premium options, it is unlikely to provide the power or versatility to suit even a slightly larger business.You can get a rough price estimate for single POTS phone line by comparing the options available from most of the well-known suppliers; the most competitive of these are detailed below:TalkTalk - £24.50/monthPost Office - £17/monthBT - £17/monthVonage - £11/monthThe suppliers listed above may be powerful enough for the very smallest businesses, but these sorts of contracts are unlikely to be enough whenever a larger capacity is required.ISDN Small Business Phone Lines. An ISDN line, as mentioned in the list above, is a higher capacity option that can allow businesses to operate two lines consecutively. An upgrade from POTS, but this sort of phone line is still not ideal if you have several staff working that all require to use the phone at the same time.ISDN quotes usually have to be tailored - with a variety of factors considered in the price- but an estimated monthly cost is between £15 and £25. The price is not dissimilar from a POTS line, so it is worth bearing in mind that you will need to be careful to select the correct option for your business.ISDN30 Small Business Phone Lines. Another step up from ISDN, ISDN30 business phone lines are the perfect option for any small business. Capable of running 8 lines simultaneously, an ISDN30 business phone line allows a larger number of staff to work quickly and efficiently without having to worry about poor quality or overloaded systems.As you would expect, an ISDN30 phone line will cost your small business slightly more, but the money is definitely worth investing. With this form of installation, you can feel more than safe in the knowledge that your staff can get everything done that they need to get done.If you are interested in small business phone lines, then you may also want to consider some of our business broadband options.Small Business Phone Line Rental. The vast majority of business landline packages will come with line rental included.This rate will vary depending on your anticipated usage so it is important to make sure you have the most appropriate deal to suit your circumstances before you commit to a long term contract. With the average contract term being 18 months, signing up for something that is costing you more than it should could negatively impact your business over this time.Depending on what you require from your phone system, your provider may be able to offer you additional features with your line rental. These could include, 3 way calling, call transferring, call diversion and call barring.Business Phone Line Providers. BT. Being one of the UK’s leading providers of business phone lines, BT have a wide range of products available to suit businesses of all sizes. Their three main packages are Standard, Featureline compact and Featureline standard.These vary in price from £17 to £20.74 per month, depending on how many lines you need and the duration of the contract that you take out. Installation costs can be as high as £120 so it is worth considering each package as a whole before you commit.TalkTalk. TalkTalk offer business phone line installation from as little £14.50. This is dependent on the package that you choose and the number of lines that you require, so it is worth comparing with other providers before entering into the contract.TalkTalk do offer a wide range of features which when packaged together in a way that is most suitable for your business can be very beneficial; these include call allowances, peak/offpeak, anytime and mobile options.Virgin Media. Virgin Media offer ultrafast and secure connections through some of the latest technology available in this market. With multiple packages available to suit businesses of every size, Virgin Media are one of the most competitive providers around.However, in order to sign up to Virgin Media you must first have a BT line installed, if it is not already in place. Therefore choosing Virgin Media makes the most sense if you want to switch providers rather than starting afresh.XLN Telecom. As a small business specialist XLN Telecom know what it takes to get your business up and running. With a combination of cheap line rental and generous call packages XLN are are serious competitor in this field.With specialist features to suit small business and line rental starting from as little as £3.99 per month, it is well worth looking at XLN when comparing providers.Chess Telecom. Chess Telecom’s flagship policy is that they will never be beaten on price; a bold claim in such a competitive market. With line rental starting from just £3.95 a month and line and call packages starting from £11.96 there’s no doubt that their start-up packages offer value for money.When choosing a business phone line provider it is important that all companies are taken into account, Chess Telecom are no exception to this.Small Business Phones. As well as requiring phone lines, small businesses also need telephone equipment suitable to their needs. For a number of reasons, small businesses may require different phones from larger operations.First, it is important to understand why a small business might have different telephone requirements than those of a larger one.Use. Though it is not always the case, small business employees often need to fulfil multiple roles within the company - in order to this, often they will require access to a range of functions.Cost. As you might expect, a small business will often have a lower budget than larger operations, this means that they will need to make use of the best value possible, without sacrificing quality. Though larger businesses are unlikely to throw money away, it is far more of a concern when there is less money to begin with.Flexibility. As with use, flexibility is important in small businesses - this is not only flexibility in terms of who can use a phone and for what purpose, but also in terms of the features offered - conference calling or automated responses, for example, could be incredibly useful.The table below highlights some of the best features of three small business phone systems worth considering.PhoneImageBenefitPricePanasonic KX-TG6824EBAn affordable cordless option with the ability to add more handsets as required£75-£100Orchid Telecom PBX 308+Connects to up to 3 telephone lines and provides up to 8 extensions to desk phones£275-£325Siemens Gigaset SL910AIncludes 6 Bluetooth enabled portable handsets, with answering machine capability as standard£600-£650For more small business telephone options, visit our telephone system prices page.Comparing Business Phone Line Suppliers. When comparing business phone line providers, your two main considerations should be cost and customer service.The first can be ascertained by gathering quotes, the easiest way of doing this is by completing the form above.Many business phone line providers will offer discounted packages to new customers, these can offer real savings over the course of the first few months and are well worth looking into. Depending on the length of the contract you intend on entering into it these initial deals should be approached with some caution however. What may seem cheap initially could work out more expensive in the long run if you are tied into a deal that isn’t right for your business.The second consideration is slightly trickier to compare. Check the suppliers’ websites for testimonials from previous clients (if they have them they’ll want to flaunt them) and that they’re from companies of a similar size or who might have similar requirements to yours.If you’re purchasing or renting phone system equipment as well as lines from the company, check that adequate support for hardware and software is included – if your system suddenly stops working you’ll want engineers out as soon as possible.If you’re also going for a broadband package, check exactly what speeds are on offer. If you’re reliant on your website this will be very important, so check with your hosting company or web designer that the offered speeds are adequate.Small Business Phone Line Quotes. To find a Business Telephones provider that suits your business, simply tell us what you’re looking for today. Our fast, free service will match your needs to up to 4 leading UK suppliers, and enable you to compare price quotes to find the best deal.Approved Index compare phone line providers to find the best fit for your business.COMPARE PRICES Testimonial"Trusted suppliers offering affordable services, perfect!"TomView SuppliersTop Telephone Systems Articles. What Is Hosted PBX And What Are The Benefits?Hotel Telephone SystemsCall Centre Phone Systems GuideLeasing Telephone SystemsBusiness Telephone System PricesBusiness Telephone LinesSmall Business Phones & Lines All articles Essential Telephone Systems Articles. Hospitality & Restaurant Telephone SystemsSwitchboard Systems – A Buyers GuideDigital Phone System Buyer's GuideFive Best Business Phone SystemsOffice Phone Systems All articles The Smart Choice For Your Business.Over 700,000 businesses trust us to help them make the right purchase.Get Quotes
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                            [title] => Best Small Business Phone Systems and Services 2022 - businessnewsdaily.com
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                            [description] => Here are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses
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                            [serp_title] => Best Small Business Phone Systems and Services 2022
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                            [h1] => The Best Business Phone Systems of 2022
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                                    [0] => By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021
                                    [1] => The Best Business Phone Systems
                                    [2] => Find the Right Business Phone System for Your Business
                                    [3] => Reviews
                                    [4] => Nextiva: Best Business Phone System for CRM Integration
                                    [5] => RingCentral: Best Business Phone System for Collaboration
                                    [6] => Ooma: Best Business Phone System for Remote Teams
                                    [7] => Dialpad: Best Business Phone System for Voice Intelligence
                                    [8] => GoToConnect: Best Business Phone System for Features and Tools
                                    [9] => 8x8: Best for Business Phone Systems for Small Businesses
                                    [10] => Vonage: Best Business Phone System for Microsoft Teams Integration
                                    [11] => Grasshopper: Best Virtual Phone System
                                    [12] => Windstream: Best Business Phone System for Midsize Businesses
                                    [13] => Zoom: Best Business Phone System Within a Video Conferencing Service
                                    [14] => net2phone: Best Business Phone System for Growing Businesses
                                    [15] => Unified Communications
                                    [16] => How to Choose a Business Phone System
                                    [17] => Types of Business Phone Systems
                                    [18] => Key Features of Business Phone Systems
                                    [19] => Business Phone System FAQs
                                    [20] => Previous Best Picks
                                    [21] => Community Expert Insight
                                    [22] => Methodology
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                                    [24] => Choosing the Best Services
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                                    [0] => Phone System Review Summary:
                                    [1] => Unified Communications
                                    [2] => Landline
                                    [3] => VoIP
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                                    [5] => What kinds of businesses benefit most from a good phone system?
                                    [6] => What is unified communications?
                                    [7] => What is the best business phone system?
                                    [8] => When is the best time to invest in a good phone system for your business?
                                    [9] => What is the difference between a business phone service and a business phone system?
                                    [10] => What are the main differences between phone systems for small businesses and phone systems for large businesses?
                                    [11] => How much does a phone system cost for small businesses?
                                    [12] => How do you set up a small business phone system?
                                    [13] => Who benefits most from VoIP office systems?
                                    [14] => Can you use a VoIP phone as a regular phone?
                                    [15] => Services
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                                            [question] => What kinds of businesses benefit most from a good phone system?
                                            [answer] => All businesses can benefit from a good system. That doesn't mean, however, that all businesses benefit from the same type of phone system. Communicating with your customers and clients in a professional manner is critical for businesses today. That's why relying strictly on mobile devices can cause problems for businesses. You want to make a great impression on your customers. A greeting from an automated attendant is a great first step; it shows that your business is a legitimate operation. That's why businesses that don't need a traditional office phone system should consider investing in a virtual phone system. These systems allow businesses to present that professional image while still relying on their mobile devices as their main communication tools. Virtual systems include automated attendants and a host of other valuable features. In addition, when you make outbound calls, your business number, not your mobile number, is displayed to the person you are calling. For larger businesses, business phone systems not only allow you to present a professional image to your customers, but also give your employees all of the communication tools they need to do their jobs. Access to mobile apps, which allow them to take their business lines with them wherever they go, and video conferencing services ensure your staff can connect with anyone, regardless of where they are and how they want to communicate.
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                                            [question] => What is unified communications?
                                            [answer] => Unified communications is the ability to access all of your communication tools from one platform. Many of today's business phone systems are unified communications systems. While these systems still offer traditional phone service, they include other communication tools that professionals now rely on. The additional features in unified communications services include audio conferencing, video and web conferencing, instant messaging, and text messaging. Previously, in order to have all of these communication tools, organizations had to use a different service provider for each tool. Unified communications streamlines the process by allowing you to access all of these features from the same provider. This not only boosts production among employees, but it can also be a significant cost-saver for businesses.
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                                            [question] => What is the best business phone system?
                                            [answer] => Since every business is different, it is hard to say that one business phone system can fulfill everyone's needs. That's why our recommendations for the best business phone systems are based on different use cases, like best for small businesses, best for remote employees and best for call centers. For each use case, we examined the functions and tools that different business types need from a phone system. We then compared and contrasted the various phone system providers based on those criteria. You can read specifics on each selection in our in-depth reviews, and you can see more details on how we selected them below in our Methodology section.
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                                            [question] => When is the best time to invest in a good phone system for your business?
                                            [answer] => In today's highly competitive market, there isn't a bad time to invest in a business phone system. There are so many providers that are seeking customers that they are always offering a discount or incentive to sign up. This could be a few months of free service, free phones or discounted rates. That being said, we have noticed a lot of providers seem to ramp up their incentives near the end of each quarter. As they close their books on the quarter, most providers want the best numbers possible, so they look for anything they can do to add some more clients before the month flips over. You might want to consider that timing before you start talking to providers.
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                                            [question] => What is the difference between a business phone service and a business phone system?
                                            [answer] => There aren't many differences between a business phone service and a business phone system. Both provide you with all the tools you need to effectively communicate with those inside and outside of your office. When you are evaluating which one is best for your business, you want to look at how well the system runs. Is the phone service reliable? This is especially important for cloud-hosted PBX systems. Traditionally, business phone services were all based on landlines. Reliability was rock-solid because everything was hardwired, and you weren't dealing with the internet. Today, as cloud-hosted PBX business phone systems become increasingly popular, finding a business phone service that offers the same reliability as a landline system has become crucial. One of the key factors to determine reliability is uptime statistics. Uptime is how often a cloud-based phone system is up and running. One of the most important elements of a business phone system is that you can pick up the phone and make a call whenever you need to and that whenever someone is calling you, they can get through. The best business phone services and systems have uptimes of 99.999%. This means that service is down for a handful of minutes each year. Some business phone service providers go as far as to guarantee their uptime – if it ever falls below a certain threshold, they will reimburse you.
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                                            [question] => What are the main differences between phone systems for small businesses and phone systems for large businesses?
                                            [answer] => What makes today's cloud-hosted unified communication systems so appealing to small businesses is that they provide the same functionality as systems that large businesses use. Before the advent of VoIP and cloud-hosted solutions, large businesses were typically the only ones that could afford the expensive onsite equipment for a robust phone system with features like automated attendants, extension dialing and call queues. VoIP, specifically cloud-hosted VoIP phone systems, have leveled the playing field. There is no longer an expensive point of entry required, so small businesses can easily implement these systems in the same way large businesses can. One difference might be the service tiers small and large businesses choose. While small businesses might choose a lower-tiered plan that doesn't offer every feature under the sun, larger businesses may be able to afford the more expensive plans that give them access to everything the phone system provider offers.
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                                            [question] => How much does a phone system cost for small businesses?
                                            [answer] => The cost and the pricing structure of a small business phone system are determined by where the system will be hosted. If it is hosted in the cloud, all you have to worry about are ongoing monthly fees for each user. Prices are typically $10 to $60 a month per user, depending on how many features and tools you want. If you want to host your business phone systems on-premises (inside your physical business location), you need to plan for one-time upfront costs. For all of the equipment and installation, you can expect to pay several thousand dollars. In addition, there will likely be recurring monthly payments for your actual calling services.
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                                            [question] => How do you set up a small business phone system?
                                            [answer] => A huge benefit of today's business phone systems is how easy they are to set up. VoIP systems are completely managed from an online portal. Administrators can log in to the portal to assign business phone numbers and extensions, add new users, delete users, and turn features on or off for individual users. You can access this portal from anywhere with an internet connection.
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                                            [question] => Who benefits most from VoIP office systems?
                                            [answer] => Employees are the ones who can benefit most from a VoIP business phone system. These systems provide employees with tools to facilitate all of their communication and collaboration needs. Voicemail-to-email, call recording, instant messaging and call forwarding are some of the valuable tools employees can access. Additionally, VoIP systems allow tons of mobility. Many offer their own mobile apps that give workers the freedom to make and answer calls to and from their business lines via their mobile devices. This helps ensure they never miss an important call. Small business owners also are huge beneficiaries of VoIP office systems. These systems give small businesses access to features and tools that were previously only affordable for larger organizations. The ability to install these systems for a relatively low price is a huge advantage for small businesses.
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                                            [answer] => Technically, there are IP phones and analog phones. Most of today's VoIP phone systems use IP phones. These phones plug directly into your internet router and are essentially ready to start making and receiving calls at once. In order to use an analog phone with many of today's VoIP systems, you need a special adapter that allows these phones to connect to your network.
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                            [body] => The Best Business Phone Systems of 2022By Chad Brooks , Business News Daily Staff | Updated Dec 20, 2021. Here are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.Best Business Phone System for CRM IntegrationNextiva Visit Site Cloud-hosted Built-in CRM Multiple service plan options Best Business Phone System for CollaborationRingCentral Visit Site Get Quote Cloud-hosted Multiple service plans Numerous integration options Best Business Phone System for Remote TeamsOoma Visit Site Compare Quotes Cloud and on-premises options Mobile and desktop apps Suitable for IP and analog phones Best Business Phone System for Voice IntelligenceDialpad Visit Site Compare Quotes Cloud-hosted Mobile and desktop apps Voice intelligence Best Business Phone System for Features and ToolsGoToConnect Visit Site Compare Quotes Cloud-hosted Audio and video conferencing tools Multiple features and tools Best PicksIntroGet a QuoteReviewsUnified CommunicationsHow to ChooseTypesKey FeaturesFAQsPrevious Best PicksCommunity Expert InsightMethodologyServicesHere are the best business phone systems and services for small businesses in 2022, including solutions for remote employees and microbusinesses.   The Best Business Phone Systems. Nextiva RingCentral Ooma Dialpad GoToConnect Grasshopper 8x8 Vonage Windstream Zoom net2phone Business phone systems no longer serve as a tool for making and receiving calls. The best unified communications systems allow employees to communicate by phone, video, and text, which gives businesses the flexibility to connect with customers and clients in any way they prefer. To help you choose the solution that best suits you, we analyzed more than 75 providers, looking at factors such as price, ease of use, and features and tools. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. To learn more, read our guide on choosing a business phone system. Phone System Review Summary:. Number of Phone Systems Considered 10 Minimum Monthly Cost $12 per user Maximum Monthly Cost $19.99 per user Free Trial Available 30 day Find the Right Business Phone System for Your Business. Fill out this questionnaire to find vendors that meet your needs.Reviews. Nextiva: Best Business Phone System for CRM Integration. NextivaNextiva: Best Business Phone System for CRM Integration + Nextiva offers a built-in CRM solution that works with its phone system.The service is extremely reliable and secure.To get the cheapest prices, you have to commit to the service for three years and pay in advance. Visit Site Nextiva is a cloud-hosted unified communications system that is a perfect solution for businesses looking to combine their phone system and CRM services into one platform. Nextiva has its own built-in CRM solution that can help both your sales and customer support teams. Most phone systems offer integrations with top CRM software (like Salesforce); Nextiva, which offers those integrations as well, sets itself apart by having proprietary software. With these options, businesses in need of CRM software have a choice between Nextiva's or a different program. The built-in CRM offers valuable tools to help both sales and customer service representatives, including contact management, account history, sales pipeline management, case status, workflow automation and email case routing. In addition to its CRM functionality, Nextiva offers excellent phone services. It has several valuable features that businesses of all sizes will find valuable. It offers HD voice, auto-attendants, voicemail-to-email, voicemail transcription, call recording and call groups. It also has a number of collaboration tools, including audio conferencing, team messaging and online fax services. Nextiva has built-in video conferencing capable of supporting up to 250 participants. Additionally, Nextiva's Cospace offers a place for colleagues to work with one another. It includes task management and team calendars. Part of what makes Nextiva such a solid unified communications system is its reliability. The network has data centers located throughout the United States; each data center is monitored 24/7. Having multiple data centers helps ensure continual service. Overall, Nextiva reports a 99.999% uptime. This means that service is typically only down for a few minutes each year. Nextiva's business phone system is also extremely secure. Users have the option of using call encryption to protect call privacy. Additionally, Nextiva conducts regular audits to ensure its system isn't vulnerable to hackers. The company monitors each user's call history for irregular call activity to protect against fraudulent charges. Nextiva is available in four service plans that vary in price and included features. Within each plan, the price can fluctuate based on the number of users; whether you commit to 12-, 24-, or 36-month contracts; and if you are willing to prepay for those lengthy contracts. The per-user price drops with the more users you have, the longer-term contract you are willing to sign and if you want to prepay. Here is a breakdown of the range of costs for each plan: Essential: $17.95-$30.95 per user, per month Professional: $21.95-$35.95 per user, per month Enterprise: $31.95-$45.95 per user, per month Ultimate: $52.95-$75.95 per user, per month Nextiva sells desk and conference phones that range between $75 and $1,100 each.Read Nextiva ReviewRingCentral: Best Business Phone System for Collaboration. RingCentralRingCentral can service the needs of businesses of all sizes.The system has a reported 99.999% uptime.RingCentral's cheapest plan only supports up to 10 users. Visit Site Get Quote RingCentral MVP's cloud-hosted VoIP unified communications system serves all types of businesses. This system is easy to install and use, and it has a vast array of calling, collaboration, and mobile features. It is available in multiple service plans that work for small, midsize or large organizations. The cloud-hosted system requires access to a high-speed DSL, cable or fiber optic connection. RingCentral provides an implementation specialist who walks you through each step of the installation process, ensuring that your service works perfectly from the start. Once it is up and running, RingCentral takes multiple steps to ensure it stays that way. The company recently acquired the technology and engineering teams from Kindite, which develops cryptographic technologies to reduce security risks in cloud-based applications. RingCentral maintains a 99.999% uptime. What really sets RingCentral apart from competitors is its wide selection of features. Virtual receptionists, hold music, call forwarding, call recording, call screening, call logs, message alerts and answering rules are among the available call management features. In addition to the calling features, RingCentral's collaboration tools make it a true unified communications system. It offers a conference bridge that can support calls with up to 1,000 callers and video conferencing services that allow each user to host video meetings, with up to 200 participants depending on your service plan, complete with screen sharing. There is also document sharing, online faxing, and team messaging that includes task assignment tools and calendar sharing. RingCentral is working to boost its artificial intelligence (AI) capabilities with the acquisition of DeepAffects, a conversational intelligence company. The technology analyzes business conversations to identify meaningful insights. It can identify individual speakers and convert audio to text. The addition of these AI tools to RingCentral will add a lot of value to users. Starting in the first quarter of 2022, RingCentral MVP users can take advantage of these AI tools. Specifically, they will have access to live transcriptions and auto-generated meeting summaries. The live transcription will automatically transcribe calls, which can be shared with those in attendance and those who were unable to make it. Additionally, meeting summaries, which include a synopsis of the call and video highlights, can also be shared with those who couldn't attend. These tools will allow participants to focus on the discussion, rather than taking to notes to ensure they don't miss anything. Also available in early 2022 will be a whiteboard tool that will allow meeting participants to visually illustrate ideas through drawings, virtual sticky notes and content annotations. RingCentral offers both desktop and mobile apps for employees who are regularly on the go. Using the apps, employees can make and receive calls from their business lines. RingCentral is available in four service plans that vary based on price, included features and maximum number of users allowed. All of the plans include unlimited calling in the U.S. and Canada, local or toll-free numbers, unlimited SMS, voicemail-to-email, voicemail-to-text, HD voice, and call reports. The Basic plan supports up to 10 users, while the other three plans can be used with an unlimited number of users. Prices fluctuate depending on the number of users and whether you want to pay annually or month to month. Costs range from $19.99 to $69.99 per user, per month.Read RingCentral ReviewOoma: Best Business Phone System for Remote Teams. OomaUsers can connect to their business lines from anywhere using Ooma Office's mobile and desktop apps.Ooma supports video conferencing for up to 25 participants at a time.Ooma doesn't have all the features that some of its competitors offer. Visit Site Compare Quotes Ooma Office is a cloud-hosted business phone system that offers all of the communication tools remote teams need to be productive. It offers robust mobile and desktop apps that allow users to access their business phones from anywhere. With the apps, you can make and receive calls, use click-to-call, set up your configurations and send messages. The platform also includes video conferencing services. The video conferencing services are included as part of the Ooma Office Pro plan; there is no additional cost for video conferencing. The service supports up to 25 participants simultaneously, and it supports screen sharing. You can join Ooma video conferences via any web browser or the Ooma desktop app. Having the freedom and functionality to use these tools from outside your office are what makes Ooma such an ideal phone system for businesses with remote teams. Ooma provides small businesses with the features they will find most valuable, including voicemail, call transfer, call log, call park, music on hold, extension-to-extension calling and dial-by-name calling. Additionally, a virtual receptionist answers incoming calls, directing callers to the person or department they are trying to reach. Virtual extensions for remote workers, conference calling and ring groups are some other important features. For those using Ooma within an office, the system is compatible with both IP and analog phones. With IP phones, all you need to do is plug them into an Ethernet port to use them. There is some additional equipment needed for analog phones. However, analog phones can easily be connected in just a few minutes. All you need to do is plug in the system's base unit, which is a router that prioritizes voice traffic over other online traffic, and then connect the base unit to a high-speed internet router. Ooma Office provides good customer service, and its website has valuable resources to help businesses troubleshoot any problems they run into. With this level of support and resources, keeping this business phone system up and running without a full-time IT expert isn't a problem. Ooma's service is available in two plans: Ooma Office and Ooma Office Pro. Ooma Office costs $19.95 per user, per month, while the Office Pro plan costs $24.95 per user, per month. Both plans include unlimited calling in the U.S. and Canada, access to the mobile app, a virtual receptionist, call parking, ring groups, music on hold, extension dialing, voicemail, conference calling, online faxing and SMS messaging. The Office Pro plan has several added features, including access to the desktop app and video conferencing services. It also has call recording and voicemail transcription. Another added feature offered in the Office Pro plan is access to caller analytics that provides users with valuable data on call volume by day of week and time of day. With this information, which can be presented in easily digestible charts and graphs, businesses can make sure they have the right staffing levels to handle call volume when it's at its peak. Ooma recently upgraded its video conferencing platform with two new valuable features. The new Meeting Log allows users to track who is attending each video meeting and seeing how long they were in attendance. In addition, the Remote Control tool allows users to take control of the keyboard and mouse of another participant. This can be helpful when trying to solve an IT issue or when collaborating on a project. The Ooma Office desktop app now offers a new tool, Caller Info Match, that easily allows users to quickly ascertain details about a customer or contact who is calling them and, vice versa, a contact whom Ooma users are calling. Caller Info Match connects the Ooma platform to a CRM, online search engine or social network to quickly obtain in-depth caller profiles for both inbound and outbound callers. The feature is only available to Ooma Office Pro users. If your business requires landlines for things like elevator phones or fire alarm panels, Ooma offers Ooma AirDial. It combines phone service with a T-Mobile data connection in a single device that’s easy to install and manage. Since it doesn't require any internet connections, this is a good option for businesses that need to abide by regulations for life safety systems.Read Ooma ReviewDialpad: Best Business Phone System for Voice Intelligence. DialpadDialpad uses artificial intelligence to provide in-call and post-call advice and summaries.The system offers the same functionality whether you are on a mobile device, computer, or traditional desk phone.Video conferencing, which is included with the service, is limited to 10 participants and 45-minute meetings. Visit Site Compare Quotes If you are looking for a phone system that will take your calling experience to the next level, Dialpad could be a fit for you. Layered throughout Dialpad is voice intelligence technology, which provides new insights into calls. This technology studies your calls. It understands what is being said and by whom. Having AI working in the background can provide valuable benefits to users both during calls and afterward. During calls, Dialpad offers live coaching based on what is being said. For example, based on certain keywords and phrases that the voice intelligence technology detects, it can put you in touch with a sales rep or share tips about how to respond to something a caller said. It also offers sales and customer service reps key details that they might need during a call based on what is discussed. When calls are over, Dialpad can provide transcripts, which can then be easily fed into CRM systems like Salesforce and HubSpot. Knowing that after-call summaries are being provided allows you to focus on the conversation, rather than trying to simultaneously follow the discussion while taking notes at the same time. Other aspects of Dialpad are just as impressive. This business phone system works equally as well on mobile devices and computers as it does on IP phones. Features include unlimited calling and SMS messaging, custom voicemail greetings, multilevel auto-attendants, custom routing, contact syncing, ring groups and hold queues. September 2021: Dialpad recently announced that it has rebranded its video conferencing service, which all Dialpad users have access to. Previously known as Uberconference, Dialpad Meetings' basic plan is included in all Dialpad business phone system plans. It lets users host conferences with up to 10 participants for 45 minutes. An upgraded plan is offered for $15 per user, per month that allows for meetings with up to 100 participants that can last up to five hours. In addition, each user has access to Dialpad's video conferencing service, Uberconference. You can host conferences with up to 10 participants for 45 minutes. Businesses looking to expand those limits will need to purchase the Uberconference Business plan, which costs $15 per user, per month.  Dialpad's phone service, Dialpad Talk, is available in three service plans. The plans vary by price and included features. The Standard plan costs $15 per user, per month, while the Pro plan costs $25 per user, per month. Prices for both plans increase by $5 per user if you pay month to month instead of annually. For pricing on the Enterprise plan, you will need to contact Dialpad directly for a customized quote. Dialpad offers a 14-day free trial to new users.Read Dialpad ReviewGoToConnect: Best Business Phone System for Features and Tools. GoToConnectGoToConnect has all of the most valuable calling and collaboration tools businesses need.Employees can connect to the system anywhere through mobile and desktop apps.The video conferencing only allows for 25 cameras to be on at one time. Visit Site Compare Quotes If you want a business phone system with extensive features and tools, GoToConnect is the choice for you. The system has more than 100 calling, collaboration, and mobile tools and features. You will be hard-pressed to find a feature you want that GoToConnect doesn't offer. August 2021: Designed for IT administrators, GoToConnect recently unveiled a new administrative portal that provides a more streamlined approach to oversight of the system. From the new portal, IT administrators can view a system health dashboard that allows them to receive alerts on key metrics in order to preemptively address any problems that might be bubbling to the surface. There are also options for phone button customization and the ability to create custom roles and user groups. The cloud-hosted VoIP system is packed with everything a small business needs from a unified communications system, and then some. From a PBX calling standpoint, GoToConnect has it all: call queues, auto-attendants, ring groups, hot desking, paging, intercoms, custom greetings and hold music, dial by name and extension, call screening, call hold, call forward and Find Me/Follow Me. The system also includes a number of voicemail options, including virtual voicemail, visual voicemail and voicemail-to-email. From a collaboration standpoint, the system is comprehensive as well. Users have access to GoToMeeting, which is our choice as the best video conferencing service for very small businesses. Users can host meetings on demand or schedule them in advance. GoToMeeting's video conferencing platform allows for screen sharing and cloud recording. One potential downside is that you are limited to 25 webcams being on at one time. For small businesses, this likely isn't a huge concern, but it is a limitation to be aware of. Besides video conferencing, GoToConnect offers audio conferencing, team messaging and team presence, which lets you see who is free and who is busy. For employees who work outside the office, they can always connect to the system via mobile and desktop apps. The apps allow users to make and receive calls on their business line from their smartphones or using a softphone on their computer. The system integrates with many popular programs that businesses use, including Microsoft Teams, Salesforce, Slack, Zoho, Google Workspace and Microsoft Outlook. GoToConnect is available in three service plans that vary by included features and price. The pricing of some plans further varies depending on the number of users you have and whether you pay monthly or annually. The Basic plan is limited to 20 users. It costs between $19 and $29 per user, per month. The Standard plan is available to an unlimited number of users. It costs between $20 and $39 per user, per month. The Premium plan also supports unlimited users. It costs between $30 and $49 per user, per month. GoToConnect offers several bundled services that allow you to pair your unified communications system with its webinar services, password-management, contact center services and IT services.Read GoToConnect Review8x8: Best for Business Phone Systems for Small Businesses. 8x88x8's business phone system is simple to install and maintain.The service integrates with popular applications like Salesforce and Google Workspace.8x8 has a low rating with the Better Business Bureau. Visit Site Compare Quotes 8x8 offers everything a small business needs in a phone system. This is a cloud-hosted VoIP-unified communications system that doesn't require expensive PBX hardware or a trained IT staff to set up or maintain. All it needs is high-speed internet access and IP phones. This makes setting up and maintaining the phone system easy for small businesses. The service is among the most reliable we found. It uses redundant data centers around the world, so service isn't interrupted if one goes down. 8x8 boasts a 99.999% uptime, which means service is down for just a few minutes each year. Another impressive aspect of 8x8 is its vast array of calling, collaboration and mobile tools. It has all of the features small businesses are looking for in a unified communications system, including three-way calling, call forwarding, call waiting, call transferring, online voicemail, automated attendants, ring groups and caller ID. The company recently added several new features to its platform. Users can now switch between dark and light modes. (This setting can help prevent eye strain in low-light conditions.) There is also a flip call banner that can be used to seamlessly change devices while in the middle of a call. Other additions include support for multimedia attachments and the ability to decline a call with a preset message. 8x8 offers a conference calling bridge; an employee can host conference calls with up to 50 participants at a time, and its video conferencing service allows each user to host video meetings with up to 50 participants at a time. Internal online chat tools and presence features are also available. The ability for employees to use their phone systems from outside the office is an important consideration for small businesses. The 8x8 mobile app ensures users have access to their business lines wherever they are. With the app, you can make and receive calls from your business line, as well as make video calls, record calls and check your voicemail. Other factors that make 8x8 an excellent choice for small businesses are its integrations with numerous popular programs like Google Workspace, Office 365, and Salesforce and the company's top-notch customer support. The customer service was among the best we encountered during our evaluation of office phone systems for small businesses. May 2021: 8x8 recently enhanced its Microsoft Teams integration. Specifically, users can now send text and multimedia messages directly from the Teams platform. In addition, while using Teams, you can listen to voicemail messages and log in and out of assigned call queues. All of this extends the integration capabilities 8x8 has with Microsoft Teams, which already allowed users to make and receive 8x8 calls while using Teams. 8x8 is available in several pricing plans. At $12 per user, per month, the Express plan is among the cheapest we found. It offers unlimited calling, as well as video conferencing, team chat and SMS on the same platform. The other plans for small businesses, which range from $24 to $57 per user, per month, offer added capabilities, including international calling, CRM integrations, and some contact center tools. If you need full contact center solutions, 8x8 offers several combined plans.Read 8x8 ReviewVonage: Best Business Phone System for Microsoft Teams Integration. VonageVonage offers direct routing with Microsoft Teams, which allows users to make and receive calls from the Teams platform.There are three service plans to choose from.The Basic plan does not allow desktop phones to be connected. Compare Quotes Vonage's robust cloud-hosted VoIP unified communications system meets all of the calling, collaboration and mobile needs of small businesses. This service can be especially valuable to businesses using Microsoft Teams. Vonage's deep integration with Microsoft Teams allows users to access all of Vonage's PBX functionality directly from the Teams platform. Having this type of direct routing integration can boost productivity by ensuring employees are never flipping back and forth between the Vonage and Teams platform. They can stay in one place for all of their phone, messaging and conferencing needs. The integration also allows users to integrate up to 10 CRM vendors, which gives sales reps a more unified view of current and potential customers. The Microsoft Teams integration can be implemented quickly without needing to purchase new equipment or download software. Aside from the integration with Microsoft Teams, there is a lot to like about Vonage. The service offers more than 50 voice and collaboration features. This includes call flip, call forwarding, voicemail-to-email, virtual voicemail, call screening, call hold, do not disturb, call queues and click-to-call. If you don't use Teams, you can use Vonage's video conferencing tool, Vonage Meetings. Users can host meetings with up to 100 participants at a time. It also allows for active speaker views, screen sharing and in-meeting messaging. Vonage also offers audio conferencing for up to 30 attendees at a time and team messaging. For employees who work remotely or who come into the office part time, Vonage's mobile and desktop apps allow them to stay connected to the phone system. The mobile app, available on iOS and Android devices, lets you make and receive calls from your business line, instant message team members and see all of the messages sent to your business or private lines in one feed. The desktop app offers much of the same functionality. Using a softphone, you can make and receive calls straight from your desktop or laptop computer. You can also send and receive text messages from your business line and message with colleagues. Vonage is available in three pricing plans. The Basic plan only connects with the mobile and desktop app. Prices start at $14.99 and range up to $19.99 per line, per month. The Premium plan works with IP phones and includes video conferencing. It costs between $24.99 and $29.99 per line, per month. The Advanced plan includes everything Vonage has to offer, including call recording, call groups and visual voicemail. This plan costs between $34.99 and $39.99 per line, per month. Businesses with more than 100 users should contact Vonage directly for a custom quote.MoreGrasshopper: Best Virtual Phone System. GrasshopperWith Grasshopper, businesses gain access to PBX features and tools without needing to spend money on a traditional cloud-hosted VoIP phone system.Users create their own call routing system to ensure they never miss a call.Grasshopper does not offer a traditional phone system; therefore, if your needs change and you require a traditional business phone system, you will need to switch providers. Compare Quotes Grasshopper is an ideal solution for businesses in need of a system that allows them to present a professional image at all times, regardless of where their employees are working from. Grasshopper enables that by connecting business phone lines to remote workers on their mobile and home phones. The system gives your business a dedicated phone number and each employee their own extension. When a customer or client calls the main business line, they are greeted by an automated attendant, which then connects the caller to the employee they are trying to reach. Instead of connecting the call to an office phone, the system sends the caller to any phone of the employee's choosing. This could be a mobile phone, a home phone or any other number. Employees have full control over where their callers are directed. They choose the numbers their calls will be forwarded to and the order in which those numbers will ring. From the caller's perspective, the experience is exactly the same as if you had a traditional phone system. Grasshopper includes multiple other important features, such as voicemail, voicemail-to-email, voicemail transcription, on-hold music, a dial-by-name directory, call screening, online faxing and business texting. Each user can host conference calls with up to 10 participants at a time. Grasshopper has a sophisticated mobile app that employees use to make and receive calls on their business lines and send and receive business text messages. This helps keep personal calls and texts separate from business calls and texts. Through the app, users can make and receive calls using an internet connection rather than relying on cell reception. Users also have access to a desktop app, which works similarly to the mobile app. With the desktop app, you can make and receive VoIP calls, send and receive text messages, view voicemails, and review your call history all from your computer. Grasshopper is available in three service plans that differ in the number of phone numbers and extensions you receive. Each plan includes all of the features Grasshopper offers. Here is a breakdown of the three pricing plans: Solo: You will spend $26 per month billed annually or $29 per month if you pay month to month. This plan includes one phone number and three extensions. Partner: This plan costs $44 per month if you pay annually or $49 per month if you pay month to month. This plan includes three phone numbers and six extensions. Small Business: You will pay $80 per month if you opt for annual billing or $89 per month if you pay month to month. This plan includes five phone numbers and unlimited extensions. Additional phone numbers for any of the plans are available for $10 per month.MoreWindstream: Best Business Phone System for Midsize Businesses. WindstreamWindstream can support up to 20,000 users.Users can connect to the system via the WE Connect portal from anywhere outside the office.Windstream does not post pricing on its website. You'll need to contact the company directly for pricing information. Compare Quotes Windstream's Office Suite UC is a cloud-hosted unified communications system that offers businesses of all sizes the tools they need to effectively communicate with those inside and outside of their organization. The Office Suite UC platform is filled with valuable features, such as unlimited calling, auto-attendants, call groups, call history, click-to-call, do not disturb, hot desking, call routing, music on hold, 10-way calling, voicemail, voicemail-to-email and voicemail forwarding. The platform provides a number of collaboration tools as well. Using Office Suite HD Meeting, you can host video conferences with up to 1,000 attendees. The service allows you to share individual applications or your entire desktop and record meetings. Office Suite UC integrates with popular business programs so you get more out of the applications you use. Among the available integrations are those for Salesforce, Google Workspace, Slack, Microsoft 365, Microsoft Dynamics, Microsoft Teams, Amazon Alexa, Google Assistant, HubSpot, 1 CRM, Apptivo and Accelo. With many businesses having employees who work remotely, it has become imperative to use a communication system that supports those needs. Windstream does just that. Using the WE Connect portal, you and your employees can take and make calls from any mobile device, tablet or computer. From the portal, you can also launch video meetings, send faxes, listen to voicemail messages, message colleagues, send business text messages and see the availability of co-workers.  Besides its unified communications and video conferencing services, Windstream's other offerings may appeal to midsize businesses searching for solutions to complex, technical issues. Windstream offers business internet service, hybrid networking, LAN services, managed network security, firewall services, PCI compliance, DDoS mitigation, and it provides retail and business consulting. You will need to contact Windstream directly for a customized price quote. The company has a 30-day free trial and, depending on whether you bundle some services, a rate-lock guarantee for the duration of your contract. Windstream offers a satisfaction guarantee that allows you to cancel service within the first year of your contract without incurring any penalties if you are not satisfied with the service.MoreZoom: Best Business Phone System Within a Video Conferencing Service. ZoomZoom's phone service can be bundled with its popular video conferencing platform.One of the phone-only plans is metered, which can provide savings for businesses that don't make a lot of calls.The cheapest bundled plan is limited to nine users. Compare Quotes Over the past year, the number of businesses using Zoom to ensure their teams stayed connected as remote work became a staple skyrocketed. The ease of use and reliability were seen as huge benefits of the video conferencing solution. That familiarity and comfort with Zoom are why many businesses may find value in Zoom's cloud phone service. The cloud-hosted phone system is available as a stand-alone product, or it can be bundled with Zoom's video conferencing services. Zoom Phone offers many of the valuable calling features and tools that its competitors offer. This includes HD call quality, voicemail transcription, an auto-attendant, call barge, call monitor, whisper mode, call recording and call parking. The real benefit of Zoom Phone is having your phone service and video conferencing on the same platform. Depending on the plan you choose, you can host anywhere from 100 to 300 people at a time on a video call. It includes all the tools you need in a video conferencing service, including active speaker views, gallery views, the ability to mute participants, screen sharing, and options to message individual users and the entire group. For users on the go, Zoom Phone offers both desktop apps for Windows, Mac, and Linux computers, as well as mobile apps for iOS and Android devices. The apps allow you to make and receive calls, attend video meetings, and send and receive chat messages. Zoom offers both phone-only and bundled subscription plans. All of the plans vary based on the included features, tools and services. There are three phone-only plans. U.S. and Canada Metered: This plan costs $120 per user, per year. You also pay a fee for each call, which is about 3 cents per minute in the U.S. U.S. and Canada Unlimited: This plan offers unlimited calling in the U.S. and Canada for $180 per user, per year. Pro Global Select: This option is designed for businesses outside of the U.S. It offers unlimited domestic calling in more the 40 countries for $240 per user, per year. In addition to the phone-only plan, Zoom offers several phone and video conferencing bundled plans. Zoom United Pro: In addition to unlimited calling in the U.S. and Canada, you host video conferences with up to 100 participants. With this plan, which costs $250 per user, per year, you are limited to nine user licenses. Zoom United Business: This plan requires a minimum of 10 licenses. You can host meetings with up to 300 participants and receive recording transcripts. It costs $300 per user, per year. Zoom United Enterprise: This plan requires at least 100 licenses and costs $360 per user, per year. In addition to everything in the United Business plan, you can host meetings with up to 500 users. You can see a complete breakdown of each plan on the Zoom website.Morenet2phone: Best Business Phone System for Growing Businesses. net2phoneThere are five service plans to choose from, which is helpful for businesses with expanding needs.All of the plans include video conferencing for no additional charge.net2phone doesn't offer in-house call center services. Instead, it partners with another provider for businesses that have those needs. Compare Quotes When your business is starting out, you might have only a few employees, and your needs might be basic. However, as your business grows, your needs also expand. Rather than having to switch phone systems at each stage of your business, you want a system that can grow with you, which is what net2phone offers. Businesses can choose from five plans. All of net2phone's plans include unlimited calling and access to Huddle, its video conferencing solution.  Unlike some of its competitors, net2phone offers a virtual-only plan, a great option for businesses that are operating remotely and don't need a traditional phone system. This plan works as an extensive call routing system. Customers and clients call a main business number, and those calls are then routed to an employee's mobile or home phone. The virtual plan also includes ring groups, reporting and analytics, on-hold options and voicemail. In addition, users can make and receive calls from their web browsers without have to buy any additional hardware. This plan costs between $15.99 and $18.99 per user, per month depending on how many employees you have. As your business grows, you can easily switch to more sophisticated plans that have more advanced features and tools. Here is a breakdown of the other plans: Essential Plus: This option, which costs between $19.99 and $22.99 per user, per month, includes everything in the virtual plan, as well as international calling to more than 40 countries, an active directory, a single sign-on option, intercom capabilities and online fax service. Professional Plus: This package, which costs $26.99 to $29.99 per user, per month, includes everything in the Essentials Plus plan, as well as call recording, call storage, skills-based routing, call queues and voicemail transcription. Ultimate Plus: For $29.99 to $32.99 per user, per month, the Ultimate Plus plan comes with integrations with Microsoft Teams, Slack and Zoho, custom API capabilities and a receptionist console. Ultimate CRM: This package, which costs between $31.99 and $34.99 per user, per month, gives you everything in the Ultimate Plus plan, and you get Salesforce integration. net2phone offers SIP trunking and contact center services through Five9. The company offers a number of support options, including the ability to contact representatives by phone and email. Additionally, an extensive knowledgebase on its website offers answers to frequently asked questions, as well as guides on how to use the system.MoreUnified Communications. Today's unified communications systems give employees the freedom to communicate by phone, video and text. The best systems are easy to use, with a wide range of calling, collaboration and mobile features that give users the flexibility to connect with customers in any way they prefer. To help in the search process for system that works for your business, we researched and analyzed more than 75 options. Our best picks are below, as well as a comprehensive list of phone system and unified communications providers in case our choices don't fit your needs. Unified Communications. Today's business phone systems offer much more than a way to make and receive phone calls. Many of today's solutions, including some of our best picks, are unified communications systems. Instead of focusing solely on a business's calling needs, unified communications systems support all of the ways employees now communicate with customers, clients and co-workers. This encompasses traditional phone calls, audio conferencing, video conferencing, instant messaging, online faxing and text messaging. Many of these components used to be provided by different vendors. For example, a business might have had one provider for its phone system, another for conference calling and a third for video conferencing. Unified communications systems tie all of that into one platform. These are the main components of a unified communications system: Phone calls: This is a traditional phone service that allows employees to make and receive calls. Most providers offer a local and toll-free number. Conference calling: Unified communications systems include a conference bridge that allows each user to host their own conference calls. The number of people who can be on a call at one time depends on the provider. Some systems support five to 10 people, while others allow for hundreds of people at one time. Video/web conferencing: You and your employees can host video meetings with video conferencing hardware, or through a computer equipped with a camera and microphone. Most of these services allow for screen sharing, which lets everyone in the meeting view documents or presentations. The number of participants who can be on a video call at one time varies by provider. It could be just a handful or as many as 100. Instant messaging: Many unified communications systems have instant messaging. You and your employees can send messages back and forth to ask questions and collaborate on projects. Text messaging: Since texting has become so popular, some solutions allow you to send text messages from your business line. This allows you and your employees to send text messages to customers without them seeing your personal numbers. Faxing: These systems allow you to send online faxes rather than using a dedicated fax machine. You can send a fax to a recipient's email or fax machine from the platform. Having all of these tools on one platform can make communication much easier for employees, making them more productive in turn. Cloud-hosted systems have really driven the expansion of unified communications systems. Instead of paying tens of thousands of dollars for an on-premises system that houses all of these features, you can get all of this through a cloud-hosted service for a low monthly, per-user fee. How to Choose a Business Phone System. There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all There are multiple factors to consider when choosing a business phone system provider. First and foremost, you want to ensure the system has all of the functions and features your business needs. Can it support the number of employees who need the service? Does it have all of the features your business relies on or would benefit from? While some businesses only want standard calling features like caller ID and voicemail, others want added functions like ring groups, automated attendants and on-hold music. Also consider any other communication tools your business needs. Are you strictly looking for a system that allows you to talk over the phone, or are you in the market for more of a unified communications system that adds functions like video conferencing and instant messaging? Your answer to this question will guide you in your search for a new business phone system. Another factor to consider is a business phone system's reliability. A phone system is of no use if it isn't up and running when you need it. This is especially important for a cloud-hosted solution. Ask each provider what its annual uptime percentage is. If it isn't 99.999%, find out what the company is doing to correct the issues. Also ask about its service-level agreements and if it has any uptime-related clauses. Many business phone system providers will reimburse customers if the system doesn't hit a certain uptime percentage. If cloud-hosted systems aren't a good fit for your business, you need a phone provider that offers on-premises systems. With an on-premises system, instead of the PBX being hosted in the cloud, your business houses all the equipment. These systems have more upfront costs, but not many of the ongoing monthly fees that cloud-based systems do. Very small businesses may want to consider whether they need a true phone system with on-site desk phones. Businesses that can get by with mobile phones may want to look into a virtual phone system. These systems connect a main business number to employees' mobile phones. When someone calls the main business number, they are greeted by an automated attendant that can transfer them to different employees or departments. The call is then transferred to the appropriate employee's mobile phone instead of a traditional office phone. Virtual systems are well suited for very small businesses, businesses with a large remote workforce and solopreneurs. Finally, what type of customer support does the company offer? If you don't have a full-time IT manager or staff that can handle issues, you want a business phone system provider that will be available to answer questions when you have them, preferably through multiple channels and online resources. Types of Business Phone Systems. Businesses in need of a multiline phone system have several options. The choices vary based on where equipment is housed, how connections are made and the cost structure, among other things. [Get more details on four-line phone systems.] The equipment that provides the functionality to make and receive calls is a private branch exchange. PBX technology, whether it is housed on-site at a business or in the cloud, is what gives businesses all of the features and tools unified communications systems offer, like automated attendants, call queues, and ring groups. Landline. Landline phone systems use traditional phone system connections and wiring provided by local and regional phone companies. These systems require onsite PBX equipment that your in-house IT team maintains and upgrades. These systems require a large upfront capital expenditure for all of the PBX equipment. Landline systems are falling by the wayside, as more and more phone system providers are no longer making equipment to support this type of business phone system. VoIP. Instead of using traditional copper wiring connections like landline systems do, Voice over Internet Protocol (VoIP) systems rely on internet connections to facilitate calls. This allows you to run your phone system from the same internet connection your company uses to go online. There are two different types of VoIP systems: Cloud-hosted VoIP: Cloud-hosted systems house their PBX equipment in the cloud. This means that the phone system provider is responsible for maintaining and upgrading it. To use a cloud-hosted system, all you have to do is plug your business's configured IP phones into your local area network. These systems don't typically have any upfront costs. Instead, businesses pay a monthly per-user fee. Costs usually range from $15 to $60 per user, per month. On-premises VoIP: These systems are similar to landline systems in that the PBX equipment is housed inside your business. You are required to handle all of the maintenance. The difference is that these systems still facilitate calls via internet connection rather than landline. This gives your business more control over how the phone system operates and allows you to install any security measures you want. On-premises VoIP systems require large upfront capital investment, as well as smaller monthly fees to cover the required connections for making and receiving calls. Virtual Phone System. Another option businesses have is a virtual phone system. These systems don't require any equipment, not even phones. A virtual system works as an extensive call-forwarding tree. You set these systems up so that all of the calls to your main business number are automatically routed to your employees' mobile phones. You have total control over where calls are routed to and in what order. These systems only charge monthly fees. Key Features of Business Phone Systems. Today's business phone systems offer dozens of valuable features for small businesses. This is perhaps the greatest benefit of cloud-hosted systems: They have opened the door for small businesses to access a multitude of features without spending a ton of money. Previously, only larger businesses could afford feature-rich systems because of the capital required to install the necessary equipment.   Small businesses may benefit from these features, among others: Unlimited calling: Many of today's cloud-hosted VoIP phone systems include unlimited domestic calling for no additional charge. This gives you a fixed cost for the monthly service that doesn't fluctuate based on how many calls your business makes and receives. Automated attendants: An auto-attendant answers calls made to your business and routes calls to the proper employees or departments. Ring groups: This feature allows you to group employees so that, if someone calls needing someone in that group, e.g., customer service, all of the employees' phones will ring. You can choose for phones to ring in a specific order or all at the same time. Voicemail: In addition to traditional voicemail service, many business phone systems offer voicemail-to-email functionality. This feature sends audio recordings or transcriptions of voicemails to the person's email inbox, so they can read or listen to their messages even if they are away from the office. Call recording: This gives phone systems users the ability to record their calls. Calls are then stored in the cloud or on their computers for playback later. Other valuable features many business phone systems offer include extension dialing, call forwarding, call queues, and integrations with services like Microsoft Office and Google Workspace. These systems also offer features that can boost a business's collaboration abilities, such as video conferencing, instant messaging, presence indicators and online meetings.  Business Phone System FAQs. What kinds of businesses benefit most from a good phone system? All businesses can benefit from a good system. That doesn't mean, however, that all businesses benefit from the same type of phone system. Communicating with your customers and clients in a professional manner is critical for businesses today. That's why relying strictly on mobile devices can cause problems for businesses. You want to make a great impression on your customers. A greeting from an automated attendant is a great first step; it shows that your business is a legitimate operation. That's why businesses that don't need a traditional office phone system should consider investing in a virtual phone system. These systems allow businesses to present that professional image while still relying on their mobile devices as their main communication tools. Virtual systems include automated attendants and a host of other valuable features. In addition, when you make outbound calls, your business number, not your mobile number, is displayed to the person you are calling. For larger businesses, business phone systems not only allow you to present a professional image to your customers, but also give your employees all of the communication tools they need to do their jobs. Access to mobile apps, which allow them to take their business lines with them wherever they go, and video conferencing services ensure your staff can connect with anyone, regardless of where they are and how they want to communicate. What is unified communications? Unified communications is the ability to access all of your communication tools from one platform. Many of today's business phone systems are unified communications systems. While these systems still offer traditional phone service, they include other communication tools that professionals now rely on. The additional features in unified communications services include audio conferencing, video and web conferencing, instant messaging, and text messaging. Previously, in order to have all of these communication tools, organizations had to use a different service provider for each tool. Unified communications streamlines the process by allowing you to access all of these features from the same provider. This not only boosts production among employees, but it can also be a significant cost-saver for businesses. What is the best business phone system? Since every business is different, it is hard to say that one business phone system can fulfill everyone's needs. That's why our recommendations for the best business phone systems are based on different use cases, like best for small businesses, best for remote employees and best for call centers. For each use case, we examined the functions and tools that different business types need from a phone system. We then compared and contrasted the various phone system providers based on those criteria. You can read specifics on each selection in our in-depth reviews, and you can see more details on how we selected them below in our Methodology section. When is the best time to invest in a good phone system for your business? In today's highly competitive market, there isn't a bad time to invest in a business phone system. There are so many providers that are seeking customers that they are always offering a discount or incentive to sign up. This could be a few months of free service, free phones or discounted rates. That being said, we have noticed a lot of providers seem to ramp up their incentives near the end of each quarter. As they close their books on the quarter, most providers want the best numbers possible, so they look for anything they can do to add some more clients before the month flips over. You might want to consider that timing before you start talking to providers. What is the difference between a business phone service and a business phone system? There aren't many differences between a business phone service and a business phone system. Both provide you with all the tools you need to effectively communicate with those inside and outside of your office.  When you are evaluating which one is best for your business, you want to look at how well the system runs. Is the phone service reliable? This is especially important for cloud-hosted PBX systems. Traditionally, business phone services were all based on landlines. Reliability was rock-solid because everything was hardwired, and you weren't dealing with the internet. Today, as cloud-hosted PBX business phone systems become increasingly popular, finding a business phone service that offers the same reliability as a landline system has become crucial.   One of the key factors to determine reliability is uptime statistics. Uptime is how often a cloud-based phone system is up and running. One of the most important elements of a business phone system is that you can pick up the phone and make a call whenever you need to and that whenever someone is calling you, they can get through. The best business phone services and systems have uptimes of 99.999%. This means that service is down for a handful of minutes each year. Some business phone service providers go as far as to guarantee their uptime – if it ever falls below a certain threshold, they will reimburse you. What are the main differences between phone systems for small businesses and phone systems for large businesses? What makes today's cloud-hosted unified communication systems so appealing to small businesses is that they provide the same functionality as systems that large businesses use. Before the advent of VoIP and cloud-hosted solutions, large businesses were typically the only ones that could afford the expensive onsite equipment for a robust phone system with features like automated attendants, extension dialing and call queues. VoIP, specifically cloud-hosted VoIP phone systems, have leveled the playing field. There is no longer an expensive point of entry required, so small businesses can easily implement these systems in the same way large businesses can. One difference might be the service tiers small and large businesses choose. While small businesses might choose a lower-tiered plan that doesn't offer every feature under the sun, larger businesses may be able to afford the more expensive plans that give them access to everything the phone system provider offers. How much does a phone system cost for small businesses? The cost and the pricing structure of a small business phone system are determined by where the system will be hosted. If it is hosted in the cloud, all you have to worry about are ongoing monthly fees for each user. Prices are typically $10 to $60 a month per user, depending on how many features and tools you want. If you want to host your business phone systems on-premises (inside your physical business location), you need to plan for one-time upfront costs. For all of the equipment and installation, you can expect to pay several thousand dollars. In addition, there will likely be recurring monthly payments for your actual calling services.  How do you set up a small business phone system? A huge benefit of today's business phone systems is how easy they are to set up. VoIP systems are completely managed from an online portal. Administrators can log in to the portal to assign business phone numbers and extensions, add new users, delete users, and turn features on or off for individual users. You can access this portal from anywhere with an internet connection. Who benefits most from VoIP office systems? Employees are the ones who can benefit most from a VoIP business phone system. These systems provide employees with tools to facilitate all of their communication and collaboration needs. Voicemail-to-email, call recording, instant messaging and call forwarding are some of the valuable tools employees can access. Additionally, VoIP systems allow tons of mobility. Many offer their own mobile apps that give workers the freedom to make and answer calls to and from their business lines via their mobile devices. This helps ensure they never miss an important call. Small business owners also are huge beneficiaries of VoIP office systems. These systems give small businesses access to features and tools that were previously only affordable for larger organizations. The ability to install these systems for a relatively low price is a huge advantage for small businesses. Can you use a VoIP phone as a regular phone? Technically, there are IP phones and analog phones. Most of today's VoIP phone systems use IP phones. These phones plug directly into your internet router and are essentially ready to start making and receiving calls at once. In order to use an analog phone with many of today's VoIP systems, you need a special adapter that allows these phones to connect to your network. Previous Best Picks. At Business News Daily, we are dedicated to finding the best products and services for small businesses. We know that your time is limited, and we invest hours into research and testing so you feel confident about our recommendations.  Each year we update our best picks and use cases. We investigate changes and new companies in the industry, and we scrutinize new and existing products and services. Our process also involves revisiting companies we previously selected as best picks to evaluate whether they still are the best in their category.  In addition to our business phone system recommendations this year, we have reviews of companies we previously selected as best picks: Mitel: Best for Call Centers Community Expert Insight. As part of our research, we reached out to unified communications system users to learn which systems they find most valuable and what they like about them. The added features, especially those that allow users to stay connected while working from anywhere, is what attracted Trevor Rappleye, CEO of CorporateFilming.net, to Ooma Office. "What is most important to us when choosing a phone system (especially during COVID) is, how simple can it be to transfer calls to their cell phone?" Rappleye said. He said the ability to customize their ring tones and hold music were other appealing aspects of Ooma. "If you call our number, Ooma has allowed us to add a fun touch to what we do." Mark Kay, business expert and content manager at GearTec, said price and reliability were the key criteria his company used when choosing a business phone system. This is why they also chose Ooma Office. "It's a VoIP phone system that is very cost-effective and gives you unlimited lines," Kay said of Ooma. "Ooma also allows you to use the office desk phone at home or use a mobile app to make and receive calls." Grant Aldrich, founder and CEO of OnlineDegree.com, said Nextiva offers the perfect entry-level business phone system. He pointed to the affordable price and the ease of routing calls from a business line to a home or mobile phone are why he likes Nextiva's service so much. "With a small home office, this means that if I am spending time watching the kids, I can route incoming calls which I don't have time for to voicemail, or this [call] which I don't want to miss can be set into a three-minute holding pattern," Aldrich said. "This is the perfect amount of time I need to get my kids set up with a 30-minute task, and then I can get to the important call I don't want to miss." Methodology. To help you find the right business phone system, we researched and analyzed dozens of options. Here is a roundup of our 2020 best picks for business phone systems and an explanation of how we chose them. . Locating the Best Services. To determine the best business phone systems, we started by listing all of the vendors that have good reputations online (i.e., services that other websites have favorably and consistently reviewed). Next, we interviewed small business owners to learn which systems they use and like. If they named a new system not on our list, we added that company to our preliminary list. Overall, we considered nearly 80 different phone system providers. (See our full list of business phone systems and their websites below). Choosing the Best Services. We settled on these 23 phone systems to consider as best picks: 8x8, AT&T, Avaya, Cisco, Comcast, Dialpad, Digium, ESI, eVoice, FluentStream, FreedomVoice, Grasshopper, Intermedia, Jive, Mitel, Nextiva, OnSIP, Ooma Office, Phone.com, RingByName, RingCentral and Vonage. Researching Each Service. Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. We also contacted each company's customer service department, posing as business owners, to gauge the support each provider offers. Finally, we considered the pricing that was viewable on these services' websites or what they quoted to us in our customer service calls. We analyzed each system based on its deployment options, level of service, reliability, customer service, calling features, collaboration tools, mobility options, cost, and Better Business Bureau accreditation, ratings and complaints. Chad BrooksBusiness News Daily StaffChad Brooks is a writer and editor with more than 20 years of media of experience. He has been with Business News Daily and business.com for the past decade, having written and edited content focused specifically on small businesses and entrepreneurship. Chad spearheads coverage of small business communication services, including business phone systems, video conferencing services and conference call solutions. His work has appeared on The Huffington Post, CNBC.com, FoxBusiness.com, Live Science, IT Tech News Daily, Tech News Daily, Security News Daily and Laptop Mag. Chad's first book, How to Start a Home-Based App Development Business, was published in 2014.Services. Image Credit: Prostock-Studio / Getty ImagesBack to TopBack to Top
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                                    [105] => stdClass Object
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                                            [term] => mobile device
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                                    [106] => stdClass Object
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                                            [term] => text message
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                                    [107] => stdClass Object
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                                            [term] => voip phone
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                                    [108] => stdClass Object
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                                    [109] => stdClass Object
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                                    [112] => stdClass Object
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                                    [113] => stdClass Object
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                                            [term] => calling collaboration mobile
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                                    [114] => stdClass Object
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                                            [term] => receive call business
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                                    [115] => stdClass Object
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                                            [term] => virtual phone system
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                                    [116] => stdClass Object
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                                            [term] => provider offer
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                                    [117] => stdClass Object
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                                            [term] => pbx equipment
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                                    [118] => stdClass Object
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                                            [term] => service small
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                                            [term] => built
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                                    [120] => stdClass Object
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                                            [term] => crm
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                                    [121] => stdClass Object
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                                    [122] => stdClass Object
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                                            [term] => feature business
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                                    [123] => stdClass Object
                                        (
                                            [term] => recording call
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                                    [124] => stdClass Object
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                                            [term] => collaboration tool
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                                    [125] => stdClass Object
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                                            [term] => audio conferencing
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                                    [126] => stdClass Object
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                                            [term] => included feature
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                                    [127] => stdClass Object
                                        (
                                            [term] => collaboration mobile
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                                    [128] => stdClass Object
                                        (
                                            [term] => host video
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                                    [129] => stdClass Object
                                        (
                                            [term] => include unlimited
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                                    [130] => stdClass Object
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                                            [term] => basic plan
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                                    [131] => stdClass Object
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                                            [term] => month month
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                                    [132] => stdClass Object
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                                            [term] => app receive
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                                    [133] => stdClass Object
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                                            [term] => pro plan
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                                    [134] => stdClass Object
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                                    [135] => stdClass Object
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                                    [136] => stdClass Object
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                                    [137] => stdClass Object
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                                    [139] => stdClass Object
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                                    [140] => stdClass Object
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                                            [term] => phone call
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                                    [141] => stdClass Object
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                                            [term] => large business
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                                            [term] => built crm
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                                    [145] => stdClass Object
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                                            [term] => choosing business phone
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                                    [146] => stdClass Object
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                                    [147] => stdClass Object
                                        (
                                            [term] => unlimited calling canada
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                                    [148] => stdClass Object
                                        (
                                            [term] => app receive call
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                                    [149] => stdClass Object
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                                            [term] => office pro plan
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                                    [150] => stdClass Object
                                        (
                                            [term] => month plan include
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                                    [151] => stdClass Object
                                        (
                                            [term] => pay month month
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                                    [152] => stdClass Object
                                        (
                                            [term] => user receive call
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                                    [153] => stdClass Object
                                        (
                                            [term] => system small business
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                                    [154] => stdClass Object
                                        (
                                            [term] => small business phone
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                                    [155] => stdClass Object
                                        (
                                            [term] => traditional phone system
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                                    [156] => stdClass Object
                                        (
                                            [term] => call main business
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                                    [157] => stdClass Object
                                        (
                                            [term] => phone number extension
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                                    [158] => stdClass Object
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                                            [term] => main business number
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                                    [159] => stdClass Object
                                        (
                                            [term] => today business phone
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                                    [160] => stdClass Object
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                                            [term] => conferencing instant messaging
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                                    [161] => stdClass Object
                                        (
                                            [term] => premis system
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                                    [162] => stdClass Object
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                                            [term] => phone system system
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                                    [163] => stdClass Object
                                        (
                                            [term] => voip phone system
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                                    [164] => stdClass Object
                                        (
                                            [term] => employee mobile
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                                    [165] => stdClass Object
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                                            [term] => phone virtual
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                                    [166] => stdClass Object
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                                            [term] => today business
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                                    [167] => stdClass Object
                                        (
                                            [term] => conferencing instant
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                                    [168] => stdClass Object
                                        (
                                            [term] => monthly fee
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                                    [169] => stdClass Object
                                        (
                                            [term] => landline system
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                                        )

                                    [170] => stdClass Object
                                        (
                                            [term] => business benefit
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                                    [171] => stdClass Object
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                                            [term] => business news daily
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                                    [172] => stdClass Object
                                        (
                                            [term] => multiple service plan
                                            [tf] => 3
                                        )

                                    [173] => stdClass Object
                                        (
                                            [term] => quote cloud hosted
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                                    [174] => stdClass Object
                                        (
                                            [term] => compare quote cloud
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                                    [175] => stdClass Object
                                        (
                                            [term] => phone system feature
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                                        )

                                    [176] => stdClass Object
                                        (
                                            [term] => making receiving call
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                                        )

                                    [177] => stdClass Object
                                        (
                                            [term] => phone system unified
                                            [tf] => 3
                                        )

                                    [178] => stdClass Object
                                        (
                                            [term] => system unified communication
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                                        )

                                    [179] => stdClass Object
                                        (
                                            [term] => cloud hosted unified
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                                        )

                                    [180] => stdClass Object
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                                            [term] => hosted unified communication
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                                        )

                                    [181] => stdClass Object
                                        (
                                            [term] => service plan vary
                                            [tf] => 3
                                        )

                                    [182] => stdClass Object
                                        (
                                            [term] => price included feature
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                                    [183] => stdClass Object
                                        (
                                            [term] => user month ultimate
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                                    [184] => stdClass Object
                                        (
                                            [term] => hosted voip unified
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                                        )

                                    [185] => stdClass Object
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                                            [term] => voip unified communication
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                                        )

                                    [186] => stdClass Object
                                        (
                                            [term] => call forwarding call
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                                        )

                                    [187] => stdClass Object
                                        (
                                            [term] => call screening call
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                                        )

                                    [188] => stdClass Object
                                        (
                                            [term] => communication system offer
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                                    [189] => stdClass Object
                                        (
                                            [term] => host video meeting
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                                        )

                                    [190] => stdClass Object
                                        (
                                            [term] => employee receive call
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                                        )

                                    [191] => stdClass Object
                                        (
                                            [term] => plan include unlimited
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                                        )

                                    [192] => stdClass Object
                                        (
                                            [term] => click call
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                                        )

                                    [193] => stdClass Object
                                        (
                                            [term] => include video conferencing
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                                        )

                                    [194] => stdClass Object
                                        (
                                            [term] => ooma office pro
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                                        )

                                    [195] => stdClass Object
                                        (
                                            [term] => video conferencing platform
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                                        )

                                    [196] => stdClass Object
                                        (
                                            [term] => 10 participant 45
                                            [tf] => 3
                                        )

                                    [197] => stdClass Object
                                        (
                                            [term] => participant 45 minute
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                                        )

                                    [198] => stdClass Object
                                        (
                                            [term] => user host conference
                                            [tf] => 3
                                        )

                                    [199] => stdClass Object
                                        (
                                            [term] => 15 user month
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                                        )

                                    [200] => stdClass Object
                                        (
                                            [term] => voicemail voicemail
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                                        )

                                    [201] => stdClass Object
                                        (
                                            [term] => phone system small
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                                        )

                                    [202] => stdClass Object
                                        (
                                            [term] => host conference call
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                                        )

                                    [203] => stdClass Object
                                        (
                                            [term] => office phone system
                                            [tf] => 3
                                        )

                                    [204] => stdClass Object
                                        (
                                            [term] => microsoft team integration
                                            [tf] => 3
                                        )

                                    [205] => stdClass Object
                                        (
                                            [term] => integration microsoft team
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                                        )

                                    [206] => stdClass Object
                                        (
                                            [term] => hosted voip phone
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                                        )

                                    [207] => stdClass Object
                                        (
                                            [term] => present professional image
                                            [tf] => 3
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                                    [208] => stdClass Object
                                        (
                                            [term] => month pay month
                                            [tf] => 3
                                        )

                                    [209] => stdClass Object
                                        (
                                            [term] => month month plan
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                                        )

                                    [210] => stdClass Object
                                        (
                                            [term] => plan include phone
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                                        )

                                    [211] => stdClass Object
                                        (
                                            [term] => include phone number
                                            [tf] => 3
                                        )

                                    [212] => stdClass Object
                                        (
                                            [term] => office suite uc
                                            [tf] => 3
                                        )

                                    [213] => stdClass Object
                                        (
                                            [term] => phone plan
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                                        )

                                    [214] => stdClass Object
                                        (
                                            [term] => video conferencing instant
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                                        )

                                    [215] => stdClass Object
                                        (
                                            [term] => employee mobile phone
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                                        )

                                    [216] => stdClass Object
                                        (
                                            [term] => today cloud hosted
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                                        )

                                    [217] => stdClass Object
                                        (
                                            [term] => service business phone
                                            [tf] => 3
                                        )

                                    [218] => stdClass Object
                                        (
                                            [term] => system large business
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                                        )

                                )

                            [page_rank_decimal] => 57
                            [rank] => 4074
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                )

            [keywords_title] => Array
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                        (
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                            [term] => phone
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                        )

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                            [term] => 2022
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                    [3] => stdClass Object
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                            [term] => business phone
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                        )

                    [4] => stdClass Object
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                            [term] => service
                            [tf] => 6
                        )

                    [5] => stdClass Object
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                            [term] => phone service
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                        )

                    [6] => stdClass Object
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                            [term] => small
                            [tf] => 5
                        )

                    [7] => stdClass Object
                        (
                            [term] => small business
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                        )

                    [8] => stdClass Object
                        (
                            [term] => best business phone
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                        )

                    [9] => stdClass Object
                        (
                            [term] => best business phone service
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                        )

                    [10] => stdClass Object
                        (
                            [term] => provider
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                        )

                    [11] => stdClass Object
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                            [term] => top
                            [tf] => 4
                        )

                    [12] => stdClass Object
                        (
                            [term] => business phone service
                            [tf] => 4
                        )

                    [13] => stdClass Object
                        (
                            [term] => phone service for
                            [tf] => 3
                        )

                    [14] => stdClass Object
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                            [term] => line
                            [tf] => 3
                        )

                    [15] => stdClass Object
                        (
                            [term] => service 2022
                            [tf] => 3
                        )

                    [16] => stdClass Object
                        (
                            [term] => small business phone
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                        )

                    [17] => stdClass Object
                        (
                            [term] => business phone line
                            [tf] => 2
                        )

                    [18] => stdClass Object
                        (
                            [term] => small business 2022
                            [tf] => 2
                        )

                    [19] => stdClass Object
                        (
                            [term] => for small business
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                        )

                    [20] => stdClass Object
                        (
                            [term] => service for small
                            [tf] => 2
                        )

                    [21] => stdClass Object
                        (
                            [term] => best business
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                        )

                    [22] => stdClass Object
                        (
                            [term] => for small business 2022
                            [tf] => 2
                        )

                    [23] => stdClass Object
                        (
                            [term] => service for small business
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                        )

                    [24] => stdClass Object
                        (
                            [term] => phone service for small
                            [tf] => 2
                        )

                    [25] => stdClass Object
                        (
                            [term] => business phone service for
                            [tf] => 2
                        )

                    [26] => stdClass Object
                        (
                            [term] => service for small business 2022
                            [tf] => 2
                        )

                    [27] => stdClass Object
                        (
                            [term] => phone service for small business
                            [tf] => 2
                        )

                    [28] => stdClass Object
                        (
                            [term] => phone service for small business 2022
                            [tf] => 2
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                )

            [keywords_description] => Array
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                    [1] => stdClass Object
                        (
                            [term] => phone
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                        )

                    [2] => stdClass Object
                        (
                            [term] => business phone
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                    [3] => stdClass Object
                        (
                            [term] => provider
                            [tf] => 8
                        )

                    [4] => stdClass Object
                        (
                            [term] => service
                            [tf] => 8
                        )

                    [5] => stdClass Object
                        (
                            [term] => ooma
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                        )

                    [6] => stdClass Object
                        (
                            [term] => ringcentral
                            [tf] => 7
                        )

                    [7] => stdClass Object
                        (
                            [term] => bt
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                        )

                    [8] => stdClass Object
                        (
                            [term] => nextiva
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                        )

                    [9] => stdClass Object
                        (
                            [term] => phone service
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                        )

                    [10] => stdClass Object
                        (
                            [term] => business phone service
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                        )

                    [11] => stdClass Object
                        (
                            [term] => 2022
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                        )

                    [12] => stdClass Object
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                            [term] => phone com
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                        )

                    [13] => stdClass Object
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                            [term] => best business phone
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                    [14] => stdClass Object
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                            [term] => best business phone service
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                        )

                    [15] => stdClass Object
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                            [term] => phonecom
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                    [16] => stdClass Object
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                            [term] => for small business
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                    [17] => stdClass Object
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                            [term] => leading provider of
                            [tf] => 3
                        )

                    [18] => stdClass Object
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                            [term] => micloud connect
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                        )

                    [19] => stdClass Object
                        (
                            [term] => ooma office
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                        )

                    [20] => stdClass Object
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                            [term] => ringcentral office
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                        )

                    [21] => stdClass Object
                        (
                            [term] => business phone service provider
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                        )

                    [22] => stdClass Object
                        (
                            [term] => leading provider of business
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                        )

                    [23] => stdClass Object
                        (
                            [term] => zen kcom
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                        )

                    [24] => stdClass Object
                        (
                            [term] => o2 zen
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                    [25] => stdClass Object
                        (
                            [term] => virgin o2
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                    [26] => stdClass Object
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                            [term] => talktalk virgin
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                    [27] => stdClass Object
                        (
                            [term] => bt talktalk
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                    [28] => stdClass Object
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                            [term] => xln bt
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                    [29] => stdClass Object
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                            [term] => primarily used through
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                    [30] => stdClass Object
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                            [term] => aircall dialpad
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                    [31] => stdClass Object
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                            [term] => ooma grasshopper
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                    [32] => stdClass Object
                        (
                            [term] => ringcentral ooma
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                    [33] => stdClass Object
                        (
                            [term] => nextiva ringcentral
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                        )

                    [34] => stdClass Object
                        (
                            [term] => leading provider of business phone
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                        )

                    [35] => stdClass Object
                        (
                            [term] => micloud connect 8x8
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                    [36] => stdClass Object
                        (
                            [term] => dialpad micloud connect
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                    [37] => stdClass Object
                        (
                            [term] => ooma office aircall
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                    [38] => stdClass Object
                        (
                            [term] => grasshopper phone com
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                        )

                    [39] => stdClass Object
                        (
                            [term] => line
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                    [40] => stdClass Object
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                            [term] => small
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                        )

                    [41] => stdClass Object
                        (
                            [term] => phone line
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                    [42] => stdClass Object
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                            [term] => provider business
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                        )

                    [43] => stdClass Object
                        (
                            [term] => service provider
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                    [44] => stdClass Object
                        (
                            [term] => small business
                            [tf] => 3
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                    [45] => stdClass Object
                        (
                            [term] => business phone line
                            [tf] => 3
                        )

                    [46] => stdClass Object
                        (
                            [term] => phone service provider
                            [tf] => 3
                        )

                    [47] => stdClass Object
                        (
                            [term] => of business phone
                            [tf] => 2
                        )

                    [48] => stdClass Object
                        (
                            [term] => provider of business
                            [tf] => 2
                        )

                    [49] => stdClass Object
                        (
                            [term] => one of the
                            [tf] => 2
                        )

                    [50] => stdClass Object
                        (
                            [term] => phone line provider
                            [tf] => 2
                        )

                    [51] => stdClass Object
                        (
                            [term] => service for small
                            [tf] => 2
                        )

                    [52] => stdClass Object
                        (
                            [term] => provider of business phone
                            [tf] => 2
                        )

                    [53] => stdClass Object
                        (
                            [term] => business phone line provider
                            [tf] => 2
                        )

                    [54] => stdClass Object
                        (
                            [term] => service for small business
                            [tf] => 2
                        )

                    [55] => stdClass Object
                        (
                            [term] => o2 zen kcom
                            [tf] => 2
                        )

                    [56] => stdClass Object
                        (
                            [term] => virgin o2 zen
                            [tf] => 2
                        )

                    [57] => stdClass Object
                        (
                            [term] => talktalk virgin o2
                            [tf] => 2
                        )

                    [58] => stdClass Object
                        (
                            [term] => bt talktalk virgin
                            [tf] => 2
                        )

                    [59] => stdClass Object
                        (
                            [term] => xln bt talktalk
                            [tf] => 2
                        )

                    [60] => stdClass Object
                        (
                            [term] => call center phone package that
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                            [term] => phone line provider
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                            [term] => business phone service for
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                            [term] => phone service for small business
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                            [term] => service for small business
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                            [term] => business phone service for
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                    [26] => stdClass Object
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                            [term] => service for small business 2022
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                            [term] => phone service for small business
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                    [28] => stdClass Object
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                            [term] => phone service for small business 2022
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                    [2] => stdClass Object
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                    [3] => stdClass Object
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                    [10] => stdClass Object
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                            [term] => business phone service
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                            [term] => 2022
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                    [12] => stdClass Object
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                            [term] => phone com
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                    [13] => stdClass Object
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                            [term] => best business phone
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                    [14] => stdClass Object
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                            [term] => best business phone service
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                            [term] => phonecom
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                            [term] => for small business
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                    [17] => stdClass Object
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                            [term] => leading provider of
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                            [term] => micloud connect
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                            [term] => ooma office
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                            [term] => ringcentral office
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                    [21] => stdClass Object
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                            [term] => business phone service provider
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                    [22] => stdClass Object
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                            [term] => leading provider of business
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                            [term] => zen kcom
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                            [term] => o2 zen
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                            [term] => virgin o2
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                        )

                    [26] => stdClass Object
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                            [term] => talktalk virgin
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                            [term] => bt talktalk
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                    [28] => stdClass Object
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                            [term] => xln bt
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                    [29] => stdClass Object
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                            [term] => primarily used through
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                    [30] => stdClass Object
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                            [term] => aircall dialpad
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                            [term] => ooma grasshopper
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                    [32] => stdClass Object
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                            [term] => ringcentral ooma
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                            [term] => nextiva ringcentral
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                            [term] => leading provider of business phone
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                            [term] => micloud connect 8x8
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                    [36] => stdClass Object
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                            [term] => dialpad micloud connect
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                    [37] => stdClass Object
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                            [term] => ooma office aircall
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                            [term] => grasshopper phone com
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                    [39] => stdClass Object
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                            [term] => line
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                            [term] => small
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                            [term] => phone line
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                            [term] => provider business
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                    [43] => stdClass Object
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                            [term] => service provider
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                    [44] => stdClass Object
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                            [term] => small business
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                    [45] => stdClass Object
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                            [term] => business phone line
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                    [46] => stdClass Object
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                            [term] => phone service provider
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                            [term] => provider of business
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                            [term] => phone line provider
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                            [term] => service for small
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                            [term] => provider of business phone
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                            [term] => business phone line provider
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                            [term] => service for small business
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                            [term] => o2 zen kcom
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                            [term] => virgin o2 zen
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                            [term] => talktalk virgin o2
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                            [term] => bt talktalk virgin
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                            [term] => xln bt talktalk
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                            [term] => call center phone package that
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                            [term] => ringcentral ooma grasshopper
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                            [term] => nextiva ringcentral ooma
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                            [term] => phone
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                    [2] => stdClass Object
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                            [term] => business phone
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                            [term] => phone service
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                            [term] => business phone service
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                            [term] => the best business
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                            [term] => the best business phone
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                            [term] => best business phone service
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                    [13] => stdClass Object
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                            [term] => the best business phone service
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                    [15] => stdClass Object
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                            [term] => line
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                            [term] => great deal on
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                            [term] => solution
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                    [21] => stdClass Object
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                            [term] => business phone line
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                            [term] => small business phone
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                            [term] => business phone system
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                            [term] => for your business
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                            [term] => service for your
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                            [term] => phone service for
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                            [term] => for the best
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                    [29] => stdClass Object
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                            [term] => phone service for your
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                    [30] => stdClass Object
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                            [term] => business phone service for
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                            [term] => for the best business
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                            [term] => business phone service for your
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                            [term] => best business phone service for
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                            [term] => business phone line then have
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                    [37] => stdClass Object
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                            [term] => best business phone service for your
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                    [38] => stdClass Object
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                            [term] => the best business phone service for
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                        )

                    [39] => stdClass Object
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                            [term] => for the best business phone service
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                )

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                    [2] => stdClass Object
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                            [term] => business phone
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                    [3] => stdClass Object
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                    [4] => stdClass Object
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                    [5] => stdClass Object
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                    [6] => stdClass Object
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                        )

                    [7] => stdClass Object
                        (
                            [term] => small business
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                        )

                    [8] => stdClass Object
                        (
                            [term] => phone service
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                        )

                    [9] => stdClass Object
                        (
                            [term] => provider
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                        )

                    [10] => stdClass Object
                        (
                            [term] => business phone service
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                        )

                    [11] => stdClass Object
                        (
                            [term] => for small business
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                        )

                    [12] => stdClass Object
                        (
                            [term] => phone service for
                            [tf] => 3
                        )

                    [13] => stdClass Object
                        (
                            [term] => best business phone service
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                        )

                    [14] => stdClass Object
                        (
                            [term] => line
                            [tf] => 3
                        )

                    [15] => stdClass Object
                        (
                            [term] => phone line
                            [tf] => 3
                        )

                    [16] => stdClass Object
                        (
                            [term] => 2022 business
                            [tf] => 3
                        )

                    [17] => stdClass Object
                        (
                            [term] => business phone line
                            [tf] => 3
                        )

                    [18] => stdClass Object
                        (
                            [term] => small business phone
                            [tf] => 2
                        )

                    [19] => stdClass Object
                        (
                            [term] => the best business
                            [tf] => 2
                        )

                    [20] => stdClass Object
                        (
                            [term] => phone line provider
                            [tf] => 2
                        )

                    [21] => stdClass Object
                        (
                            [term] => small business 2022
                            [tf] => 2
                        )

                    [22] => stdClass Object
                        (
                            [term] => service for small
                            [tf] => 2
                        )

                    [23] => stdClass Object
                        (
                            [term] => business phone line provider
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                        )

                    [24] => stdClass Object
                        (
                            [term] => for small business 2022
                            [tf] => 2
                        )

                    [25] => stdClass Object
                        (
                            [term] => service for small business
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                        )

                    [26] => stdClass Object
                        (
                            [term] => phone service for small
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                        )

                    [27] => stdClass Object
                        (
                            [term] => business phone service for
                            [tf] => 2
                        )

                    [28] => stdClass Object
                        (
                            [term] => phone service for small business
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                        )

                )

            [similar_questions] => stdClass Object
                (
                    [similarQuestionsH1] => Array
                        (
                        )

                    [similarQuestionsH2] => Array
                        (
                            [0] => stdClass Object
                                (
                                    [sentence] => How to Choose the Right VoIP System
                                    [index] => 2
                                    [count] => 2
                                    [similarity] => Array
                                        (
                                            [0] => How to Choose the Right VoIP System
                                            [1] => How to Choose a Business Phone System
                                        )

                                )

                            [1] => stdClass Object
                                (
                                    [sentence] => Does my Business Need a Phone Line?
                                    [index] => 9
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Does my Business Need a Phone Line?
                                        )

                                )

                            [2] => stdClass Object
                                (
                                    [sentence] => Who are business phone service providers?
                                    [index] => 8
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Who are business phone service providers?
                                        )

                                )

                            [3] => stdClass Object
                                (
                                    [sentence] => How to Find the Best Business Phone Services For You
                                    [index] => 7
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How to Find the Best Business Phone Services For You
                                        )

                                )

                            [4] => stdClass Object
                                (
                                    [sentence] => How Hybrid Work Is Impacting VoIP
                                    [index] => 6
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How Hybrid Work Is Impacting VoIP
                                        )

                                )

                            [5] => stdClass Object
                                (
                                    [sentence] => What Is SIP?
                                    [index] => 5
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => What Is SIP?
                                        )

                                )

                            [6] => stdClass Object
                                (
                                    [sentence] => How VoIP and UCaaS Benefit Your Business
                                    [index] => 4
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How VoIP and UCaaS Benefit Your Business
                                        )

                                )

                            [7] => stdClass Object
                                (
                                    [sentence] => Wait, So What Is VoIP, Exactly?
                                    [index] => 3
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Wait, So What Is VoIP, Exactly?
                                        )

                                )

                            [8] => stdClass Object
                                (
                                    [sentence] => What to consider when comparing phone line providers
                                    [index] => 1
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => What to consider when comparing phone line providers
                                        )

                                )

                            [9] => stdClass Object
                                (
                                    [sentence] => Our Top Business telephone providers: what do you need to know?
                                    [index] => 0
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Our Top Business telephone providers: what do you need to know?
                                        )

                                )

                        )

                )

            [eventType] => serp-scrape
        )

)