Copywriteroffice

Serp data

Request Result

The request result help you to show your API requests results.

stdClass Object
(
    [data] => stdClass Object
        (
            [query] => patient advocate
            [search_url] => https://www.google.com/search?q=patient+advocate&oq=patient+advocate&num=30&hl=en&gl=US&sourceid=chrome&ie=UTF-8
            [device] => desktop
            [hl] => en
            [gl] => US
            [search_engine] => google.com
            [number_of_results] => 838000000
            [related_searches] => Array
                (
                    [0] => stdClass Object
                        (
                            [title] => how to become a patient advocate
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=How+to+become+a+patient+advocate&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhTEAE
                        )

                    [1] => stdClass Object
                        (
                            [title] => patient advocate near me
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=Patient+advocate+near+me&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhMEAE
                        )

                    [2] => stdClass Object
                        (
                            [title] => patient advocate salary
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=Patient+Advocate+salary&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhPEAE
                        )

                    [3] => stdClass Object
                        (
                            [title] => patient advocate jobs
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=Patient+Advocate+jobs&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhOEAE
                        )

                    [4] => stdClass Object
                        (
                            [title] => free patient advocate
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=Free+patient+Advocate&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhNEAE
                        )

                    [5] => stdClass Object
                        (
                            [title] => patient advocate nurse
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=Patient+advocate+nurse&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhSEAE
                        )

                    [6] => stdClass Object
                        (
                            [title] => patient advocate foundation
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=Patient+Advocate+Foundation&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhLEAE
                        )

                    [7] => stdClass Object
                        (
                            [title] => patient advocate job description
                            [url] => https://www.google.com/search?num=30&hl=en&gl=US&q=Patient+advocate+job+description&sa=X&ved=2ahUKEwimuuP48a71AhXxmuAKHShKBOgQ1QJ6BAhKEAE
                        )

                )

            [result] => Array
                (
                    [0] => stdClass Object
                        (
                            [position] => 1
                            [title] => Home - Patient Advocate Foundation
                            [url] => https://www.patientadvocate.org/
                            [destination] => https://www.patientadvocate.org
                            [isAmp] => 
                            [organic_position] => 1
                            [serp_type] => page
                            [isOrganicPage] => 1
                            [isOrganic] => 1
                            [serp_title] => Patient Advocate Foundation: Home
                            [serp_description] => We believe in empowering patients with the skills to navigate their healthcare and advocate for their prescribed care. Our team of healthcare professional ...
                            [hostname] => patientadvocate.org
                            [canonical] => https://www.patientadvocate.org/
                            [h1] => 
                            [h2] => Array
                                (
                                    [0] => PAF Stands for Equity
                                    [1] => Interacting with Insurer
                                    [2] => Choosing a Health Plan
                                    [3] => PAF News
                                    [4] => We Are PAF… And We Are Here to Serve You
                                )

                            [h3] => Array
                                (
                                    [0] => Patient Advocate Foundation Releases the 2020 Annual Impact Report
                                    [1] => Patient Advocate Foundation (PAF) Commemorates 25 Years of Helping Patients and Their Families
                                    [2] => We are here for you during the coronavirus crisis
                                    [3] => We Guide Patients
                                    [4] => We Help Inform & Empower
                                )

                            [h2WithAnchors] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [text] => PAF Stands for Equity
                                        )

                                    [1] => stdClass Object
                                        (
                                            [text] => Interacting with Insurer
                                        )

                                    [2] => stdClass Object
                                        (
                                            [text] => Choosing a Health Plan
                                        )

                                    [3] => stdClass Object
                                        (
                                            [text] => PAF News
                                        )

                                    [4] => stdClass Object
                                        (
                                            [text] => We Are PAF… And We Are Here to Serve You
                                        )

                                )

                            [modified_time] => stdClass Object
                                (
                                    [lastUpdate] => 
                                    [dateFormatted] => 23o July 2021
                                    [dateISO] => 2021-07-23T18:08:39+00:00
                                )

                            [type] => website
                            [wordCount] => 778
                            [imgCount] => 28
                            [lang] => stdClass Object
                                (
                                    [langLinks] => Array
                                        (
                                            [0] => stdClass Object
                                                (
                                                    [lang] => es
                                                    [url] => /es/
                                                )

                                            [1] => stdClass Object
                                                (
                                                    [lang] => tl
                                                    [url] => /tl/
                                                )

                                            [2] => stdClass Object
                                                (
                                                    [lang] => zh-tw
                                                    [url] => /zh-tw/
                                                )

                                            [3] => stdClass Object
                                                (
                                                    [lang] => fr
                                                    [url] => /fr/
                                                )

                                        )

                                    [size] => 4
                                    [string] => es / tl / zh-tw / fr
                                )

                            [faq_on_page] => Array
                                (
                                )

                            [anchors] => stdClass Object
                                (
                                    [size] => 91
                                    [outboundSize] => 8
                                    [list] => Array
                                        (
                                            [0] => stdClass Object
                                                (
                                                    [text] => Facebook
                                                    [href] => https://www.facebook.com/patientadvocatefoundation/?ref=ts
                                                    [hrefDomain] => facebook.com
                                                    [isOutbound] => 1
                                                )

                                            [1] => stdClass Object
                                                (
                                                    [text] => 
                                                    [href] => https://pafcm.force.com/cm/s/intake?language=en_US
                                                    [hrefDomain] => force.com
                                                    [isOutbound] => 1
                                                )

                                            [2] => stdClass Object
                                                (
                                                    [text] => Engaging with Insurers: Appealing a Denial
                                                    [href] => https://gateway.on24.com/wcc/eh/1258749/lp/2471316/engaging-with-insurers-appealing-a-denial
                                                    [hrefDomain] => on24.com
                                                    [isOutbound] => 1
                                                )

                                            [3] => stdClass Object
                                                (
                                                    [text] => 
                                                    [href] => https://bit.ly/3qGrAot
                                                    [hrefDomain] => bit.ly
                                                    [isOutbound] => 1
                                                )

                                            [4] => stdClass Object
                                                (
                                                    [text] => January 2022: Deductibles
                                                    [href] => https://bit.ly/3qGrAot
                                                    [hrefDomain] => bit.ly
                                                    [isOutbound] => 1
                                                )

                                            [5] => stdClass Object
                                                (
                                                    [text] => Wear Because You Care – PAF Online Store
                                                    [href] => https://cloztalk.com/collections/patient-advocate-foundation
                                                    [hrefDomain] => cloztalk.com
                                                    [isOutbound] => 1
                                                )

                                            [6] => stdClass Object
                                                (
                                                    [text] => 
                                                    [href] => https://copays.org/
                                                    [hrefDomain] => copays.org
                                                    [isOutbound] => 1
                                                )

                                            [7] => stdClass Object
                                                (
                                                    [text] => 
                                                    [href] => https://copays.org/
                                                    [hrefDomain] => copays.org
                                                    [isOutbound] => 1
                                                )

                                        )

                                )

                            [toc] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [level] => 3
                                            [name] => Patient Advocate Foundation Releases the 2020 Annual Impact Report. 
                                            [tag] => h3
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => Patient Advocate Foundation (PAF) Commemorates 25 Years of Helping Patients and Their Families. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [1] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => We are here for you during the coronavirus crisis.
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                    [0] => stdClass Object
                                                                        (
                                                                            [level] => 4
                                                                            [name] => For help and information, visit our COVID Care Resource Center. 
                                                                            [tag] => h4
                                                                            [children] => Array
                                                                                (
                                                                                )

                                                                        )

                                                                )

                                                        )

                                                    [2] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] =>  . 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                )

                                                        )

                                                    [3] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => We Guide Patients. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                    [0] => stdClass Object
                                                                        (
                                                                            [level] => 4
                                                                            [name] => Through Complex Healthcare Challenges. 
                                                                            [tag] => h4
                                                                            [children] => Array
                                                                                (
                                                                                )

                                                                        )

                                                                )

                                                        )

                                                    [4] => stdClass Object
                                                        (
                                                            [level] => 3
                                                            [name] => We Help Inform & Empower. 
                                                            [tag] => h3
                                                            [children] => Array
                                                                (
                                                                    [0] => stdClass Object
                                                                        (
                                                                            [level] => 4
                                                                            [name] => with Our Full Library of Resources. 
                                                                            [tag] => h4
                                                                            [children] => Array
                                                                                (
                                                                                )

                                                                        )

                                                                )

                                                        )

                                                )

                                        )

                                    [1] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => PAF Stands for Equity. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 4
                                                            [name] => HOW WE HELP. 
                                                            [tag] => h4
                                                            [children] => Array
                                                                (
                                                                    [0] => stdClass Object
                                                                        (
                                                                            [level] => 4
                                                                            [name] => EXPERT CONTENT. 
                                                                            [tag] => h4
                                                                            [children] => Array
                                                                                (
                                                                                )

                                                                        )

                                                                )

                                                        )

                                                )

                                        )

                                    [2] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Interacting with Insurer. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [3] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => Choosing a Health Plan. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                    [4] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => PAF News. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                    [0] => stdClass Object
                                                        (
                                                            [level] => 4
                                                            [name] => EXPERT CONTENT. 
                                                            [tag] => h4
                                                            [children] => Array
                                                                (
                                                                    [0] => stdClass Object
                                                                        (
                                                                            [level] => 4
                                                                            [name] => PAF News. 
                                                                            [tag] => h4
                                                                            [children] => Array
                                                                                (
                                                                                )

                                                                        )

                                                                    [1] => stdClass Object
                                                                        (
                                                                            [level] => 4
                                                                            [name] => HOW WE HELP. 
                                                                            [tag] => h4
                                                                            [children] => Array
                                                                                (
                                                                                )

                                                                        )

                                                                )

                                                        )

                                                )

                                        )

                                    [5] => stdClass Object
                                        (
                                            [level] => 2
                                            [name] => We Are PAF… And We Are Here to Serve You. 
                                            [tag] => h2
                                            [children] => Array
                                                (
                                                )

                                        )

                                )

                            [og] => stdClass Object
                                (
                                    [ogImage] => https://www.patientadvocate.org/wp-content/uploads/PAF_Favicon.gif
                                )

                            [schema_type] => Array
                                (
                                )

                            [comment_questions] => Array
                                (
                                )

                            [body] => Explore Our Resources Featured ProjectsInsurance Glossary “Matters of the Heart” for Cardiovascular Disease “Migraine Matters” for Persons with Headache Disease Engaging with Insurers: Appealing a Denial Featured: The Spotlight January 2022: Deductibles Patient Education      Data & ReportingResearch & Evaluation Data Corner Get Involved Get InvolvedJoin our Team Attend a PAF Awareness Event Volunteer at PAF Sign Up For Our Emails Share Your Experience Wear Because You Care – PAF Online Store Patient Partners for Equity Program Support PAF By DonatingWhy Support PAF? Donate to Support Our Mission Champion Your Own Fundraising Event Participate in a Fundraising Event Corporate Matching Donate today and help Patient Advocate Foundation continue to help patients get access to the prescribed healthcare that they need. Learn About Us About UsOur History Our Leaders Awards & Accomplishments About National Patient Advocate Foundation Annual Impact Reports & 990 Financials Program Disclaimers Stay Informed Foundation NewsPatient Advocate Foundation Releases the 2020 Annual Impact Report. June 1, 2021Patient Advocate Foundation (PAF) Commemorates 25 Years of Helping Patients and Their Families. April 28, 2021 Contact We are here for you during the coronavirus crisis.For help and information, visit our COVID Care Resource Center.  . We Guide Patients. Through Complex Healthcare Challenges. We Help Inform & Empower. with Our Full Library of Resources. PAF Stands for Equity. HOW WE HELP.  We provide patient services, eliminating obstacles in access to quality healthcare.    EXPERT CONTENT. We believe in empowering patients with the skills to navigate their healthcare and advocate for their prescribed care. Our team of healthcare professional develop educational materials that improve knowledge on the following topics. We believe in empowering patients with the skills to navigate their healthcare and advocate for their prescribed care.   Our team of healthcare professional develop educational materials that improve knowledge on the following topics. We believe in empowering patients with the skills to navigate their healthcare and advocate for their prescribed care.   Our team of healthcare professional develop educational materials that improve knowledge on the following topics. The Language of Insurance Understanding Health Insurance Choosing a Health Plan Common Barriers - Affordability & Costs Medication Benefits & Your Formulary Tips for Interacting with Your Insurer Tips for Interacting with Your Physician Insurance Denials & Appeals Maintaining Employment & Job Benefits Preserving Income & Federal Benefits Laws & Protections Getting Care While Uninsured Interacting with Insurer. What Do I Do if I Can’t Get Answers From my Insurance Company? - This article describes that sometimes it's not much fun trying to get answers out of your insurance company. Typically, each time you call, you speak with a different customer service… ...Read More Choosing a Health Plan. Health Insurance Glossary - This article provides a list of health terms that are important to know as you navigate the healthcare insurance industry, you may run into terms that are confusing but important… ...Read More PAF News. Patient Advocate Foundation Releases the 2020 Annual Impact Report - Patient Advocate Foundation Releases the 2020 Annual Impact Report  … 25 Years of Supporting Patient Journeys   Hampton, VA (May 17, 2021) – Patient Advocate Foundation (PAF), a national non-profit… ...Read More EXPERT CONTENT. PAF News PAF News. Patient Advocate Foundation Releases the 2020 Annual Impact Report - Patient Advocate Foundation Releases the 2020 Annual Impact Report  … 25 Years of Supporting Patient Journeys   Hampton, VA (May 17, 2021) – Patient Advocate Foundation (PAF), a national non-profit… ...Read MorePatient Advocate Foundation (PAF) Commemorates 25 Years of Helping Patients and Their Families - Patient Advocate Foundation (PAF) is pleased to announce the launch of its 25th anniversary campaign. Over the coming weeks and months, we will be offering new programs and highlighting amazing… ...Read MorePAF Stands in Solidarity with the AAPI Community - Patient Advocate Foundation (PAF) stands in solidarity with the Asian American and Pacific Islander (AAPI) community and denounces violence and racism against all communities of color.  As advocates, our mission… ...Read More HOW WE HELP.  We provide patient services, eliminating obstacles in access to quality healthcare.    We Are PAF… And We Are Here to Serve You.    
                            [kwBody] => Array
                                (
                                    [0] => stdClass Object
                                        (
                                            [term] => patient
                                            [tf] => 23
                                        )

                                    [1] => stdClass Object
                                        (
                                            [term] => advocate
                                            [tf] => 17
                                        )

                                    [2] => stdClass Object
                                        (
                                            [term] => paf
                                            [tf] => 16
                                        )

                                    [3] => stdClass Object
                                        (
                                            [term] => foundation
                                            [tf] => 14
                                        )

                                    [4] => stdClass Object
                                        (
                                            [term] => advocate foundation
                                            [tf] => 13
                                        )

                                    [5] => stdClass Object
                                        (
                                            [term] => healthcare
                                            [tf] => 11
                                        )

                                    [6] => stdClass Object
                                        (
                                            [term] => patient advocate foundation
                                            [tf] => 10
                                        )

                                    [7] => stdClass Object
                                        (
                                            [term] => patient advocate
                                            [tf] => 10
                                        )

                                    [8] => stdClass Object
                                        (
                                            [term] => insurance
                                            [tf] => 7
                                        )

                                    [9] => stdClass Object
                                        (
                                            [term] => annual impact report
                                            [tf] => 6
                                        )

                                    [10] => stdClass Object
                                        (
                                            [term] => advocate foundation paf
                                            [tf] => 6
                                        )

                                    [11] => stdClass Object
                                        (
                                            [term] => annual impact
                                            [tf] => 6
                                        )

                                    [12] => stdClass Object
                                        (
                                            [term] => impact report
                                            [tf] => 6
                                        )

                                    [13] => stdClass Object
                                        (
                                            [term] => foundation paf
                                            [tf] => 6
                                        )

                                    [14] => stdClass Object
                                        (
                                            [term] => care
                                            [tf] => 6
                                        )

                                    [15] => stdClass Object
                                        (
                                            [term] => annual
                                            [tf] => 6
                                        )

                                    [16] => stdClass Object
                                        (
                                            [term] => impact
                                            [tf] => 6
                                        )

                                    [17] => stdClass Object
                                        (
                                            [term] => report
                                            [tf] => 6
                                        )

                                    [18] => stdClass Object
                                        (
                                            [term] => read
                                            [tf] => 6
                                        )

                                    [19] => stdClass Object
                                        (
                                            [term] => advocate foundation releas
                                            [tf] => 5
                                        )

                                    [20] => stdClass Object
                                        (
                                            [term] => foundation releas 2020
                                            [tf] => 5
                                        )

                                    [21] => stdClass Object
                                        (
                                            [term] => releas 2020 annual
                                            [tf] => 5
                                        )

                                    [22] => stdClass Object
                                        (
                                            [term] => 2020 annual impact
                                            [tf] => 5
                                        )

                                    [23] => stdClass Object
                                        (
                                            [term] => foundation releas
                                            [tf] => 5
                                        )

                                    [24] => stdClass Object
                                        (
                                            [term] => releas 2020
                                            [tf] => 5
                                        )

                                    [25] => stdClass Object
                                        (
                                            [term] => 2020 annual
                                            [tf] => 5
                                        )

                                    [26] => stdClass Object
                                        (
                                            [term] => releas
                                            [tf] => 5
                                        )

                                    [27] => stdClass Object
                                        (
                                            [term] => 2020
                                            [tf] => 5
                                        )

                                    [28] => stdClass Object
                                        (
                                            [term] => health
                                            [tf] => 5
                                        )

                                    [29] => stdClass Object
                                        (
                                            [term] => 25 year
                                            [tf] => 4
                                        )

                                    [30] => stdClass Object
                                        (
                                            [term] => navigate healthcare
                                            [tf] => 4
                                        )

                                    [31] => stdClass Object
                                        (
                                            [term] => team
                                            [tf] => 4
                                        )

                                    [32] => stdClass Object
                                        (
                                            [term] => prescribed
                                            [tf] => 4
                                        )

                                    [33] => stdClass Object
                                        (
                                            [term] => 25
                                            [tf] => 4
                                        )

                                    [34] => stdClass Object
                                        (
                                            [term] => year
                                            [tf] => 4
                                        )

                                    [35] => stdClass Object
                                        (
                                            [term] => navigate
                                            [tf] => 4
                                        )

                                    [36] => stdClass Object
                                        (
                                            [term] => empowering patient skill
                                            [tf] => 3
                                        )

                                    [37] => stdClass Object
                                        (
                                            [term] => patient skill navigate
                                            [tf] => 3
                                        )

                                    [38] => stdClass Object
                                        (
                                            [term] => skill navigate healthcare
                                            [tf] => 3
                                        )

                                    [39] => stdClass Object
                                        (
                                            [term] => navigate healthcare advocate
                                            [tf] => 3
                                        )

                                    [40] => stdClass Object
                                        (
                                            [term] => healthcare advocate prescribed
                                            [tf] => 3
                                        )

                                    [41] => stdClass Object
                                        (
                                            [term] => advocate prescribed care
                                            [tf] => 3
                                        )

                                    [42] => stdClass Object
                                        (
                                            [term] => team healthcare professional
                                            [tf] => 3
                                        )

                                    [43] => stdClass Object
                                        (
                                            [term] => healthcare professional develop
                                            [tf] => 3
                                        )

                                    [44] => stdClass Object
                                        (
                                            [term] => professional develop educational
                                            [tf] => 3
                                        )

                                    [45] => stdClass Object
                                        (
                                            [term] => develop educational material
                                            [tf] => 3
                                        )

                                    [46] => stdClass Object
                                        (
                                            [term] => educational material improve
                                            [tf] => 3
                                        )

                                    [47] => stdClass Object
                                        (
                                            [term] => material improve knowledge
                                            [tf] => 3
                                        )

                                    [48] => stdClass Object
                                        (
                                            [term] => improve knowledge topic
                                            [tf] => 3
                                        )

                                    [49] => stdClass Object
                                        (
                                            [term] => empowering patient
                                            [tf] => 3
                                        )

                                    [50] => stdClass Object
                                        (
                                            [term] => patient skill
                                            [tf] => 3
                                        )

                                    [51] => stdClass Object
                                        (
                                            [term] => skill navigate
                                            [tf] => 3
                                        )

                                    [52] => stdClass Object
                                        (
                                            [term] => healthcare advocate
                                            [tf] => 3
                                        )

                                    [53] => stdClass Object
                                        (
                                            [term] => advocate prescribed
                                            [tf] => 3
                                        )

                                    [54] => stdClass Object
                                        (
                                            [term] => prescribed care
                                            [tf] => 3
                                        )

                                    [55] => stdClass Object
                                        (
                                            [term] => team healthcare
                                            [tf] => 3
                                        )

                                    [56] => stdClass Object
                                        (
                                            [term] => healthcare professional
                                            [tf] => 3
                                        )

                                    [57] => stdClass Object
                                        (
                                            [term] => professional develop
                                            [tf] => 3
                                        )

                                    [58] => stdClass Object
                                        (
                                            [term] => develop educational
                                            [tf] => 3
                                        )

                                    [59] => stdClass Object
                                        (
                                            [term] => educational material
                                            [tf] => 3
                                        )

                                    [60] => stdClass Object
                                        (
                                            [term] => material improve
                                            [tf] => 3
                                        )

                                    [61] => stdClass Object
                                        (
                                            [term] => improve knowledge
                                            [tf] => 3
                                        )

                                    [62] => stdClass Object
                                        (
                                            [term] => knowledge topic
                                            [tf] => 3
                                        )

                                    [63] => stdClass Object
                                        (
                                            [term] => paf news
                                            [tf] => 3
                                        )

                                    [64] => stdClass Object
                                        (
                                            [term] => professional
                                            [tf] => 3
                                        )

                                    [65] => stdClass Object
                                        (
                                            [term] => develop
                                            [tf] => 3
                                        )

                                    [66] => stdClass Object
                                        (
                                            [term] => educational
                                            [tf] => 3
                                        )

                                    [67] => stdClass Object
                                        (
                                            [term] => material
                                            [tf] => 3
                                        )

                                    [68] => stdClass Object
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                            [body] => The health care system should work for all of us. Let’s change it together. I want to... Learn about the patient experienceSign up to volunteerHelp people #GetCoveredLearn how to advocate effectively We’re working for equitable care and better experiences. Surprise Medical Bills. New protections from surprise billing start January 1, 2022. Learn more about what we're doing, your new rights, and where you could still be vulnerable for unexpected charges. Getting Covered and Using Insurance. Finding the right plan is the best thing for your health and your wallet. We have the right resources and tips to help you make the best choice. Health Equity. When it comes to our health, we all must have the opportunity to access and afford quality health care. Needs Navigation. People's financial and social needs are often overlooked in health care. Needs navigation can be the solution patients and families need to get through the health care system. Our voices are powerful. Together, we will create a better, more equitable system. . Our Stories Ashton Nesmith-Kochera. Volunteer Mo Stuart. Volunteer The Latest. December 22, 2021 December Volunteer Spotlight: Susan Brown. For our December Volunteer Spotlight, we are recognizing Susan Brown, a patient advocate to her core and resident of Maryland. November 29, 2021 November Volunteer Spotlight: Tammy Taylor-Bufford. November 19, 2021 California’s New Transparency Law Should Be a Model for the Nation. November 5, 2021 Open Enrollment Comes With Increased Subsidies & Assistance for 2022. October 27, 2021 When Patient Advocacy Ignites Your Professional Passion: The Power of Helping Hands and Helping Harvest. See all articles Support Our Work. With your gift, we can continue to advocate for patients and caregivers nationwide. Donate Now
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                                    [18] => Support
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                            [body] => What Is a Patient Advocate, and How Can They Help Me?Written by Ana Gascon Ivey | Reviewed by Christina Aungst, PharmDPublished on August 16, 2021Key takeaways:Patient advocates can help you navigate the healthcare system by guiding you to find the best care for your current medical issue.You can find a patient advocate either on staff at a medical facility or privately as independent contractors or small businesses.Patient advocates may save you time and money and help you get answers to serious medical questions.AdvertisementAdvertisementNavigating the U.S. healthcare system can be scary and confusing. You may ask yourself, “Am I getting the best care for my current medical need?” or “Should I get a second opinion?” You may wonder if a prescribed treatment is necessary or if an expensive prescription is worth the price. You might even struggle to understand your medical bills or wonder how you’re going to pay for therapy.At times like these, you could use a champion — someone to support you through your healthcare journey. That someone goes by the title “patient advocate.”Patient advocacy is a growing profession in the healthcare industry, but the concept has been around since the 1990s. That’s when Dr. Harold P. Freeman, a surgical oncologist in Harlem, New York, promoted patient advocacy as a means to break barriers between underserved communities and cancer screenings. As the healthcare system has grown more complex, the need for advocates has also grown. Here we’ll cover what services patient advocates provide, how to find a patient advocate, and other advocacy options.What is a patient advocate? . A patient advocate is a trained professional who helps guide you (or your loved one) through the healthcare system. They may use different titles such as:Health advocatePatient or health navigatorCare or case managerOmbudsmanNo matter what they’re called, they work toward the same goal: to help you get through your healthcare journey from screening and diagnosis to treatment and follow-up care. In fact, patient advocates can do anything from solving a billing problem to sitting with you daily during a hospital stay. Patient advocates may:Make medical appointments for visits, tests, treatment, or therapyPull together financial and legal resources Find you social support such as support groups or local agenciesWork with your health insurance plan to cut your medical costsCommunicate with your healthcare provider’s case manager Resolve conflicts between you and your health plan or healthcare providerExplain medical billsGather information and go over healthcare options with youSet up second opinion appointmentsSave you money by spotting mistakes and negotiating medical billsWhat kind of questions can a patient advocate help you get answers to?Many patient advocates earn certifications, and some have worked as registered nurses, social workers, or health plan administrators. That combination of training plus experience makes them experts at digging for answers to questions such as:  Where will I be going for care, and what transportation options do I have?Who do I contact if I need care in the evening or over the weekend?Can you tell me more about my healthcare issue (e.g., cancer, diabetes, torn meniscus, etc.)?Can you tell me more about my treatment options? Who can I talk to when I feel overwhelmed?How can I get financial assistance for my care?Can you explain my medical bills to me?How long do I have to wait for my next appointment?I’m not happy with my care. Can you help me find a different provider?When can I go home?Do you always always need a patient advocate? . Not necessarily. You probably don’t need a patient advocate if you’re able to process medical information and make informed decisions about your care. A supportive partner, family member, or friend may also negate the need for an advocate. You or your caregiver must be willing to speak up, question the system, and understand your rights. If you’re confident and up for the challenge, you can advocate for yourself. And you can always seek the support of a patient advocate further along in your journey should the need arise.How can you find a patient advocate?You don’t have to look far to find a patient advocate. Some advocates are on staff at medical institutions, while others are volunteers at non-profit organizations. You can also find advocates in private practice. Unless you really want to meet in person, you can communicate with your advocate through an app, text, email, video chat, or a patient portal.These resources can help you start your search:AdvoConnection. This directory connects you with self-employed individuals or small businesses offering patient navigation services in your area. Private advocates charge hourly fees or a flat fee.National Association of Healthcare Advocacy (NAHAC). The NAHAC directory can help you find an advocate by location, area of expertise, or both. Patient Advocate Foundation (PAF). PAF offers free case management services to people or caregivers living with one of the serious or chronic health conditions listed on their website.Hospitals. Many hospitals have advocates on staff who handle complaints and grievances for inpatient hospital stays. You won’t pay extra for a hospital advocate and they’re often available to you after you’ve been discharged as well.Senior living facilities. Nursing homes and assisted living communities often have advocates on staff to help resolve problems for residents or their caregivers. Their services are included as part of your fees.Health plans. Your health insurer may offer you a case manager who is a social worker or registered nurse. You may want to ask your plan for their limitations, such as how often you can contact your advocate or if their services expire after a certain period of time.Employers.  Ask your employer if they offer patient advocacy services as part of their benefits package.AdvertisementAdvertisementWhat other advocacy options are available?As mentioned above, you may not need a patient advocate if you or your caregiver feel comfortable speaking up and handling the healthcare system on your own. Self-advocacy is certainly one way to be heard, communicate your needs and expectations, and express concerns. Here are two more options to consider:Community health workers (CHWs). CHWs assist in community healthcare settings by representing underserved individuals, educating the public on health topics, and supporting social services. Because of their involvement within communities, they often advocate for those who don’t have the resources to speak for themselves. GoodRx Patient Advocacy Team. GoodRx has a support team available to take your calls about more than just drug prices. Team members can answer questions about copay cards, pharmacy memberships, and other prescription-related topics. Call 888-799-2553 with your questions. The bottom line. Patient advocates help people who can’t or don’t feel comfortable speaking up for themselves within the healthcare system. They provide services such as coordinating medical visits and treatments, negotiating medical bills, and arranging for second opinions or follow-up care. They get answers to questions you may have about therapy, transportation, and prescription medications. Whether you get support from a volunteer advocate, a hospital care manager, or a private patient navigator, they all work toward the same goal: making sure you get the best care possible.Subscribe and save.Get prescription saving tips and more from GoodRx Health. Enter your email to sign up.By signing up, I agree to GoodRx's Terms and Privacy Policy, and to receive marketing messages from GoodRx.Related Articles. See more about Patient AdvocacyLiving With Seasonal Affective Disorder: Learning to Embrace Winter. Written by Natasha LavenderDiversity in Clinical Trials Is Critical: Here Are 4 Important Reasons Why. Written by Tenicia Talley, PharmD, MSCRWhen and Why Do People Use Do-Not-Resuscitate Orders?Written by Tiffany Chioma Anaebere, MDWhat Is a Pharmacy Brown Bag Event?Written by Amy B. Gragnolati, PharmD, BCPSWhat Medical Expenses Can Small-Business Owners Deduct?Written by Mark P. Cussen, CMFCHow to Set Healthy Boundaries With Family Members Who Want Medical Advice. Written by Tracy Asamoah, MDHow Do I Protect Myself From Medicare Identity Theft?Written by Margot Lester14 Patient Rights Terms to Know. Written by Ana Gascon IveyHow to Talk to Your Doctor About Erectile Dysfunction Medications. Written by Sharon Orrange, MD, MPHLong COVID: How Do You Prepare for a Doctor's Appointment?Written by Alice Perlowski, MD, MA, FACCDo I Really Need a Primary Care Provider? Yes, and Here's Why. Written by Anne Jacobson, MD, MPHCan You Get Tested for STDs at Home Without Seeing a Doctor?Written by Stacy LawrenceView morePrices & Discounts. InsuranceMobile AppsGoodRx Prescription Discount CardDrugs A-ZDrugs by Health ConditionsDrug ClassesMost Prescribed DrugsGoodRx for PetsBrand-Name DrugsGoodRx GoldGoodRx CareTelehealth MarketplaceLabs MarketplaceTools & Info. How GoodRx WorksFind a Pharmacy Near MeHealthcare ProfessionalsHealth. Latest Health NewsCOVID-19 VaccineCOVID-19Seasonal FluErectile DysfunctionSupport. Help & FAQsAdvertising NoticeAccessibilityCompany. About GoodRxPressResearchSocial ImpactJobsInvestorsPrices & DiscountsInsuranceMobile AppsGoodRx Prescription Discount CardDrugs A-ZDrugs by Health ConditionsDrug ClassesMost Prescribed DrugsGoodRx for PetsBrand-Name DrugsGoodRx GoldGoodRx CareTelehealth MarketplaceLabs MarketplaceTools & InfoHow GoodRx WorksFind a Pharmacy Near MeHealthcare ProfessionalsHealthLatest Health NewsCOVID-19 VaccineCOVID-19Seasonal FluErectile DysfunctionSupportHelp & FAQsAdvertising NoticeAccessibilityCompanyAbout GoodRxPressResearchSocial ImpactJobsInvestorsDownload the GoodRx App now!Let us text you a link to download our free Android or iPhone app!Don’t miss out on savings!By providing your email address, you agree to receive emails containing coupons, refill reminders and promotional messages from GoodRx. You can unsubscribe at any time.Copyright ©2011-2022 GoodRx, Inc.Cookie PreferencesPrivacy PolicyDisclaimerTerms of UseThis information is for informational purposes only and is not meant to be a substitute for professional medical advice, diagnosis or treatment. GoodRx is not offering advice, recommending or endorsing any specific prescription drug, pharmacy or other information on the site. GoodRx provides no warranty for any information. Please seek medical advice before starting, changing or terminating any medical treatment.GoodRx works to make its website accessible to all, including those with disabilities. If you are having difficulty accessing this website, please call or email us at (855) 268-2822 or [email protected] so that we can provide you with the services you require through alternative means.Advertisement
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                            [body] => r Pages Public Employees Benefit Board (PEBB) Sound Transit King County WA Teamsters Welfare Trust Get Involved About Us Resources Community Checkup Washington Health Alliance Partner Pages Public Employees Benefit Board (PEBB) Sound Transit King County WA Teamsters Welfare Trust Get Involved About Us Resources ☰ Selecting a Health Plan Choosing Where To Go For Care Shared Decision Making Getting the Right Care Your Doctor Visit Caring for Others More Isn’t Always Better Caring for Others Professional Patient Advocates: What They Do and How it Works Professional patient advocates work with other members of the care team to coordinate a patient’s care. Hospitals may have professional patient advocates, who may also be called patient navigators. Some hospitals use social workers, nurses or chaplains to advocate for patients. A professional navigator can help identify challenges you are facing in your care and brainstorm solutions. They can also help you find financial assistance and help identify important questions to ask your doctors. Some patient navigators work for community-based organizations, or work independently and are hired on a freelance basis directly by patients. Independent patient advocates may focus on one particular disease area, such as cancer. Others focus on billing and health insurance claims. They may help to coordinate care among several providers, accompany patients to medical appointments or sit with them in the hospital. Two resources for finding patient advocates are the National Association of Healthcare Advocacy, which requires members to sign a code of ethics, and the Alliance of Professional Health Advocates, which requires participants to have professional liability insurance. What to Ask Professional Patient Advocates Questions you may want to ask a patient advocate you are considering hiring include: • Have you handled other cases similar to mine? • Do you specialize in a particular area, such as dealing with insurance or billing, or helping patients understand treatment options? • What do you charge for your services? • Do you have references? Before you engage an advocate, decide how involved you want this person to be in your treatment decisions, and how much you are willing to let them know about your condition. Talk to your doctor and health care team and let them know this person will be your advocate, and how you want them involved. Also let the rest of your family know the role you have chosen for your advocate. Most Recent Posts. Preparing For Your Appointment View Video Getting Care During a Pandemic Read More Need Help in Isolation or Quarantine? Read More Showing Proof of Vaccination Read More What if you test positive? Read More Should you get a COVID-19 test? Read More Most Popular Posts. Preparing For Your Appointment View Video Getting Care During a Pandemic Read More Need Help in Isolation or Quarantine? Read More Showing Proof of Vaccination Read More What if you test positive? Read More Should you get a COVID-19 test? Read More
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                            [body] => Hospital Patient Advocates Are There to Help You The hospital experience can be confusing and stressful. Communication is key to preventing errors before they happen. During your hospital stay, you might have questions or concerns about the quality of care you are receiving. Or, you may simply want to voice a complaint to someone. If your hospital is Joint Commission accredited, that means the hospital is required to have a complaint resolution process. Most hospitals have Patient Advocates—also known as Patient Representatives—who help patients resolve their concerns. When patients enter the hospital, the hospital is required to give each patient a copy of the Patient Bill of Rights. This usually provides the contact information for a Patient Advocate. Patient Advocates sometimes stop by your room to introduce themselves and check on how your hospital stay is going. You can also contact them directly to discuss your concerns, or request that they come by and see you. Patients often ask for Patient Advocate help out of frustration or needing assistance. This may include getting a ride home from the hospital or having a hospital bill explained. It can also include concerns about medical treatment, such as possibly receiving the wrong medication, being discharged too soon or staff not washing their hands properly. Feel free to speak to your Patient Advocate. They will listen to your concerns, respond to a complaint, explain hospital policies and procedures, assist you in finding community services, provide information on payment coverage or discuss a concern between you and your medical team. The Patient Advocate goal is to resolve your concern during your hospital stay so that you can get well!
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                            [body] => Welcome to Patient Advocates Patient Advocates is a community of nurses and other professionals who employers and patients count on to navigate the health care system. Our clients value the level of choice and the uncompromising attention that they receive.   Our services include: Innovative Patient Advocacy & Disease Management Health Plan Design & Administration Award-winning Wellness Programs We’ve built long-term relationships with the finest healthcare facilities in the country. This network enables us to remove barriers to the highest levels of appropriate healthcare. The Right Care • The Right Time • The Right Place. For employers: Design a benefit plan that provides your employees choice.For employees: Navigate the health care system with confidence.For patients: Access the finest healthcare in the country. Patient Advocates LLC (PA) has been helping clients navigate the health care system since 1995. Employers trust PA to help manage their costs while ensuring the highest quality of care for their employees.   What Our Patients Are Saying. On Providing Support— “I always feel better after talking with you, and that means a lot.” Quick Links. Claims Information Forms Nurseline Home Company - Mission - Our Process - Meet Our Leadership - Provider Network Patient Advocacy Services - Overview - Patient Advocacy - Plan Performance Reporting - Chronic Disease Management Wellness Services - Overview - Health Screenings Programs - Case Management Employee Health Plans - Overview - Plan Design - Third Party Benefits Administration Community Resources Contact Employers Members - Nurseline Assistance Providers Brokers Member Log-In Provider Log-In Privacy Policy 235 Portland RoadP.O. Box 1959Gray, Maine 04039TEL (800) 290-8559FAX (207) 657-7744
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                            [body] => ent Partners for Equity Get to Know Us Board of Directors Staff Leadership Reports & Financials Patient Impact Frequently Asked Questions Media Center Patient Resource Center Contact Us Patients & Family Providers Pharmacies Donors Commitment to Compliance Apply Donate MENU Patients & Family Providers Pharmacies Donors Disease Funds Apply Patients & Family Providers Pharmacies Medication and treatment should be a relief, not a burden Patient Advocate Foundation's Co-Pay Relief program exists to help reduce the financial distress patients, and their families face when paying for treatment. We believe that no patient should go without life changing medications because they cannot afford them. We are here to help. Find Your Fund See All Funds Filter by Type : Open Closed Reset Funds Acromegaly Asthma Bladder Cancer Breast Cancer Cancer Genetic and Genomic Testing Cervical Cancer COVID-19 Cystic Fibrosis Electrolyte Imbalance Gaucher Disease Hemophilia Hepatitis B Hepatitis C Hepatocellular Carcinoma HIV, AIDS and Prevention Homozygous Familial Hypercholesterolemia Inherited or Acquired Lipodystrophy Lupus Melanoma Metastatic Breast Cancer Metastatic Colorectal Cancer Metastatic Gastric Cancer Metastatic Melanoma Metastatic Prostate Cancer Multiple Myeloma Multiple Sclerosis Myelodysplastic Syndromes Non-Small Cell Lung Cancers Osteoporosis Ovarian Cancer Pancreatic Cancer Periodic Paralysis Peripheral Vascular Disease Prostate Cancer Pulmonary Fibrosis Pulmonary Hypertension Renal Cell Carcinoma Rheumatoid Arthritis Skin Cancer Spinal Muscular Atrophy Ulcerative Colitis Uterine Cancers Quick Search . Our tool allows you quick access to useful information from your account without logging into your portal account or calling the program. Search Now “ I will definitely recommend your program. It has helped me tremendously, not only financially but also by improving my morale. ” - Ricardo Hepatitis B “ Thank you for the co-pay assistance. I appreciate it! ” - Yen Hepatitis C “ Greatest impact I have ever had is because PAF saved me [hundreds of dollars] on my medication that I take for ulcerative colitis. Thanks PAF, again and again … ” - Ferris Ulcerative Colitis “ Without the assistance received from CO-PAY RELIEF I would not have been able to afford the [medication] necessary to fight the Multiple Myeloma and to maintain the remission status I have achieved. Because of the continued assistance provided by CO-PAY RELIEF my life is almost back to normal. Thank you for the assistance you make available. It can make a difference between life and death for many patients. ” - Mary Multiple Myeloma “ I was grateful to be approved for help from the Co-Pay program. Without your generosity, I wouldn’t have been able to afford my medication. Thanks to PAF I am continuing to fight my cancer… ” - Patrick Multiple Myeloma “ Without this assistance, I would have to choose what to go without to ensure that I had money for my treatment. Thank you! ” - Roberto Prostate Cancer Welcome to the Co-Pay Relief program! . Co-Pay Relief Program Fund Notices. Would you like to be notified when any new funds open, or when any of our current funds re-open? If so, please sign up using the “Get Notified” link below. As a member of our subscriber community you will receive important news about all of our disease funds, so join today! Get Notified Treatment shouldn't have to wait for finances... Patients & Family. Don’t let medical costs get between you and getting well. Our services can take the burden off you and your family so everyone feels a lot better. Apply Providers. You can apply to our program on behalf of your patients so they can afford the treatment and medicine you know they need. Apply Pharmacies. Have a patient who needs help paying for a prescription? Apply on their behalf, 24/7, through our secure portal. Apply Donors. Every donation eases the financial stress of medical treatments. And together, every donation actually helps save lives. Donate Our programs are currently experiencing higher than normal call volumes and extended wait times. Our number one priority is to provide timely support to our patients, caregivers, pharmacies, and healthcare providers who are seeking financial assistance from our programs. For the quickest access to register and /or apply for help OR to access existing grant information, we invite you visit the PAF CPR Online Portal . Thank you for your support and patience during this busy time! Home Patient Partners for Equity Get to Know Us Board of Directors Staff Leadership Reports & Financials Patient Impact Frequently Asked Questions Media Center Patient Resource Center Contact Us Patients & Family Providers Pharmacies Donors Commitment to Compliance Apply Donate
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                            [title] => How to Become a Patient Advocate | WGU
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                            [description] => There are no formal licensing requirements to become a patient advocate currently, but relevant experience, a healthcare degree, and getting certified can help you in your search
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                            [serp_description] => Patient advocates work with healthcare patients on their behalf. Patient advocates work alongside insurance companies and healthcare workers to ensure that ...
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                                    [1] => Nursing (Prelicensure) – B.S
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                                    [4] => Nursing (RN-to-BSN Online) – B.S
                                    [5] => Nursing – Leadership and Management (RN-to-MSN) – M.S
                                    [6] => Our Online University Degree Programs Start on the First of Every Month, All Year Long
                                    [7] => What Skills Does a Patient Advocate Need?
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                                    [4] => Best Degrees for Patient Advocates
                                    [5] => Compare Healthcare Degree Options
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                                    [7] => Are Patient Advocates in Demand?
                                    [8] => Do I Need Certification to Be a Patient Advocate?
                                    [9] => Patient Advocate FAQ's
                                    [10] => Interested in Becoming a Patient Advocate?
                                    [11] => FREE $65 APPLICATION CODE
                                    [12] => THANKS FOR SIGNING UP!
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                                            [question] => What Is a Patient Advocate?
                                            [answer] => Patient advocates work with healthcare patients on their behalf. Patient advocates work alongside insurance companies and healthcare workers to ensure that their clients make the best information-based decisions regarding their health. They work in several different roles as well. Some patient advocates specialize in one particular area such as insurance, medical literacy, or other high-need areas while others provide multiple advocacy services. Largely, a patient advocate serves as the liaison between patients, healthcare staff, and insurance companies.
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                                            [question] => What Does a Patient Advocate Do?
                                            [answer] => As mentioned above, the role of one patient advocate may vary greatly from the role of another. One patient advocate may focus their services entirely on nursing advocacy while others may provide advocacy services in a number of areas. The exact day-to-day of a patient advocate will vary greatly depending on the expectations agreed upon between involved parties. Below is a list of different generalized tasks that patient advocates are often responsible for: 1. Healthcare visit support: Patient advocates help patients get the most out of their healthcare visit(s). Caregivers and clinical environments can be intimidating to many patients, and a patient advocate can help by preparing patients beforehand, or even attending an appointment with a patient. This helps to ensure that they are getting all of the answers to their questions and that they are asking all of the questions that should be asked. 2. Insurance support: Patient advocates often help their patients understand everything that they need to know about the insurance that they possess. They will help patients understand what their insurance covers vs. what they don’t, premiums, co-pays, payer reimbursements, deductibles, and any other health insurance-related support. They also work with healthcare financial departments to bill their patients insurance for care. 3. Financial support: Patient advocates specialize in healthcare financial support. They work alongside healthcare billing/financial departments to monitor different financial processes like billing the insurance provider, negotiating treatment/care costs, and locating any medical bill errors. They also help patients understand treatment costs, payment plans, and what is covered by insurance vs. out-of-pocket costs. They can also help patients locate different financial support programs and organizations that help offset the cost of healthcare. 4. Healthcare literacy: Doctors are busy and may incidentally skip over certain pieces of information that they think are common knowledge or understood (for example, the severity of a diagnosis). Patient advocates can help by making sure that both patients and their loved ones understand the diagnosis, prognosis, treatment options, costs, and any other information that may not be exceedingly clear after a visit. 5. Patient rights: Patient advocates help their clients navigate their rights as a patient to ensure that healthcare workers and insurers are providing proper care according to the book. They will help patients understand both local and federal patient rights laws. Patient advocates can help identify any care gaps or concerns and make suggestions/take action accordingly — in some cases they may help with seeking out legal representation. Some scenarios that may require a patient advocate include do not resuscitate orders (DNR) or refusal of services.
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                                            [question] => Where Does a Patient Advocate Work?
                                            [answer] => Patient advocates are not limited to one work setting; there are numerous places where they can work. Below is a list of different settings where a patient advocate can potentially work: 1. Insurance companies: There are insurance companies that employ advocates to help patients with difficult medical cases. They help patients save money and navigate any difficulties that arise throughout the insurance claim process 2. Government agencies: There are government entities that employ advocates to work with patients that rely on state-run programs like Medicare and Medicaid. They help patients get the most out of the program they are involved with 3. Patient-focused firms: There are private firms that employ patient advocates. Both for-profit and non-profit organizations specialize in healthcare, insurance, and treatment advocacy. These types of advocates are generally hired indirectly by a patient or a family member of a patient 4. Private patient advocate: You can work as a private patient advocate as a self-employed entrepreneur. These types of advocates are generally hired directly by a patient or a family member of a patient. Note that if you choose to go this route, you are not only responsible for patient advocacy, but also marketing your services, bringing in clients, and running a legitimate business
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                                            [question] => How Do I Become a Patient Advocate?
                                            [answer] => The route to becoming a patient advocate isn’t as uniformly defined as other certified or licensed careers like becoming a nurse or teacher. Many careers — especially healthcare careers — require some combination of formal education and certification, but as is, there are no national or state standards required for patient advocates. However, just because there aren’t any definitive universal standards doesn’t mean that you automatically have the credentials to become a patient advocate. Below are some methods for obtaining the necessary skills for a career as a patient advocate.
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                                            [question] => What Education Does a Patient Advocate Need?
                                            [answer] => Although there are no formal education requirements necessary for a career in patient advocacy, there are several degree programs that can help you get the relevant healthcare experience necessary for success in the role. Some examples of degree programs that translate well into patient advocacy include: 1. Social work 2. Health services coordination 3. Nursing 4. Healthcare management 5. Health information management
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                                            [question] => What Skills Does A Patient Advocate Need?
                                            [answer] => If you are working towards a career in patient advocacy, there are some skills that you should have currently, or should currently be working towards. The exact skills needed to be effective within the role can vary depending on the nature and specific responsibilities of the role, but the following are some general skills that are indicative of a successful patient advocate: 1. Advocacy skills: Advocacy skills are an obvious necessity. You need to be able to effectively communicate, negotiate, plan, research, and act in the best interest of an individual patient or multiple patients 2. Communication skills: You need to have both strong verbal and written communication. You need to take complex healthcare information (insurance forms, medical diagnoses, treatment plans, etc.) and put it into terms that are easily understood by your patient(s). An effective patient advocate should also be skilled in reading non-verbal cues such as confusion, anger, frustration, or being overwhelmed 3. Interpersonal skills: Patient advocates are in constant communication/contact with patients, healthcare professionals, and insurance companies. To nurture those relationships and collaborate successfully, you need to have important interpersonal skills like positivity, listening skills, and empathy. It’s also important to be able to read social cues so that you can better align with the expectations of the parties involved in your role 4. Negotiation skills: Effective advocating requires a great deal of negotiation. You will need both written and oral negotiation skills to create a solid case for the patient(s) that you advocate for 5. Problem-solving skills: Medical-related decisions and processes are not always straightforward for everyone. Patients may need help with insurance denials or disputes, billing issues, miscommunications/misunderstandings that create the need for problem-solving skills 6. Attention to detail skills: A primary aspect of patient advocacy is reading through all of the documentation and making sure that all information is accurate and complete. Successful patient advocates should be able to identify any errors and take action accordingly — especially since proper documentation is so critical for proper care 7. Organizational skills: When you advocate on behalf of someone else, it is important to have all of your ducks in a row. Patient advocates often advocate for multiple patients, so it is important to be able to keep each respective patients’ files organized and free of clutter. This role requires both mental and physical organization 8. Financial skills: Another primary aspect of patient advocacy surrounds finances. You will need to be able to make financial recommendations, understand different financial assistance programs (local, state, and federal programs), and you need to be able to answer specific financial questions that may arise at any point 9. Caregiver skills: Patient advocacy requires a combination of empathy, and some comfort and familiarity with the modern healthcare system. This makes it particularly helpful for advocates to have some experience working as caregivers — especially doctors or nurses — to help prepare them for guiding patients through the system. Caregivers often require many of the same skills as patient advocates, including problem-solving, communication, organizational, and interpersonal skills — in addition to clinical training and knowledge
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                                            [question] => How Much do Patient Advocates Make?
                                            [answer] => The average United States patient advocate salary comes out to $63,422 with the bottom 10% making $46,380 or under, and the top 10% making $82,777 or above. The amount you make can vary greatly depending on an applicant’s education, certifications, relevant skills, experience, geographical location, where you work (advocacy firm, freelance, etc.), and firm prestige.
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                                            [question] => Are Patient Advocates In Demand?
                                            [answer] => The field of patient advocacy is growing as it is becoming more common to employ patient advocates as a part of a care team. Since patient advocacy is relatively new, and one career in patient advocacy can look entirely different from another, there isn’t much definitive information on career outlook
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                                            [question] => Do I Need Certification to be a Patient Advocate?
                                            [answer] => Much like the education requirements, there are no formal certification requirements for a career as a patient advocate — but this situation is evolving toward setting more formal standards. The Patient Advocate Certification Board (PACB) created the Board Certified Patient Advocacy (BCPA) certification program in 2018 to help promote competency and professionalism in the patient advocacy field. To receive certification, applicants must sit and pass the 3-hour, 150-question exam. You must meet the following eligibility requirements to sit the BCPA exam: Complete a self-assessment readiness survey online; Submit two letters of recommendation; Possess a bachelor’s degree (or higher) OR possess relevant experience with proof.
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                            [body] => Patient Advocate Career Guide Home Career Guide Healthcare Patient Advocate Career How to Become a Patient Advocate. If you have an interest in navigating insurance claims, dealing with medical billing, and communicating with healthcare professionals, you may be the perfect fit for a career in patient advocacy. These processes are often overwhelming for patients—especially while patients are dealing with sickness or disease—and patient advocates are available for help in these situations. What Is a Patient Advocate? Patient advocates work with healthcare patients on their behalf. Patient advocates work alongside insurance companies and healthcare workers to ensure that their clients make the best information-based decisions regarding their health. They work in several different roles as well. Some patient advocates specialize in one particular area such as insurance, medical literacy, or other high-need areas while others provide multiple advocacy services. Largely, a patient advocate serves as the liaison between patients, healthcare staff, and insurance companies. Learn about Degree Options What Does a Patient Advocate Do? As mentioned above, the role of one patient advocate may vary greatly from the role of another. One patient advocate may focus their services entirely on nursing advocacy while others may provide advocacy services in a number of areas. The exact day-to-day of a patient advocate will vary greatly depending on the expectations agreed upon between involved parties. Below is a list of different generalized tasks that patient advocates are often responsible for: Healthcare visit support: Patient advocates help patients get the most out of their healthcare visits. Caregivers and clinical environments can be intimidating to many patients, and a patient advocate can help by preparing patients beforehand or even attending an appointment with a patient. This helps to ensure that they are getting all of the answers to their questions and that they are asking all of the questions that should be asked. Insurance support: Patient advocates often help their patients understand everything that they need to know about their insurance coverage. They will help patients understand what their insurance covers vs. what it doesn’t, premiums, co-pays, payer reimbursements, deductibles, and any other health insurance-related support. They also work with healthcare financial departments to bill their patient's insurance for care. Financial support: Patient advocates specialize in healthcare financial support. They work alongside healthcare billing and financial departments to monitor different financial processes like billing the insurance provider, negotiating treatment or care costs, and identifying any medical bill errors. They also help patients understand treatment costs, payment plans, and what is covered by insurance vs. out-of-pocket costs. They can also help patients locate different financial support programs and organizations that help offset the cost of healthcare. Healthcare literacy: Doctors are busy and may accidentally skip over certain pieces of information that they think are common knowledge or understood (for example, the severity of a diagnosis). Patient advocates can help by making sure that both patients and their loved ones understand the diagnosis, prognosis, treatment options, costs, and any other information that may not be clear after a visit. Patient rights: Patient advocates help their clients navigate their rights as a patient to ensure that healthcare workers and insurers are providing proper care according to the book. They will help patients understand both local and federal patient rights laws. Patient advocates can help identify any care gaps or concerns and make suggestions or take action accordingly—in some cases they may help with seeking out legal representation. Some scenarios that may require a patient advocate to include do not resuscitate orders (DNR) or refusal of services. Where Does a Patient Advocate Work? Patient advocates are not limited to one work setting; there are numerous places where they can work. Below is a list of different settings where a patient advocate can potentially work: Insurance companies: There are insurance companies that employ advocates to help patients with difficult medical cases. They help patients save money and navigate any difficulties that arise throughout the insurance claim process. Government agencies: There are government entities that employ advocates to work with patients that rely on state-run programs like Medicare and Medicaid. They help patients get the most out of the program they are involved with. Patient-focused firms: There are private firms that employ patient advocates. Both for-profit and nonprofit organizations specialize in healthcare, insurance, and treatment advocacy. These types of advocates are generally hired indirectly by a patient or a family member of a patient. Private patient care advocate: You can work as a private patient advocate as a self-employed entrepreneur. These types of advocates are generally hired directly by a patient or a family member of a patient. Note that if you choose to go this route, you are not only responsible for patient advocacy, but also marketing your services, bringing in clients, and running a business. How Do I Become a Patient Advocate? The route to becoming a patient advocate isn’t as uniformly defined as other certified or licensed careers like becoming a nurse or teacher. Many careers—especially healthcare careers—require some combination of formal education and certification, but as is, there are no national or state standards required for patient advocates. However, just because there aren’t any definitive universal standards doesn’t mean that you automatically have the credentials to become a patient advocate. Below are some methods for obtaining the necessary skills for a career as a patient advocate. What Education Does a Patient Advocate Need? Although there are no formal education requirements necessary for a career in patient advocacy, there are several degree programs that can help you get the relevant healthcare experience necessary for success in the role. Some examples of degree programs that translate well into patient advocacy include: Social work Health services coordination Nursing Healthcare management Health information management There are also online degree programs that are designed to be flexible to help working individuals attend school. Additional schooling can help you stand out to employers, so consider taking advantage of master’s programs like an MBA in healthcare management or an MSN in leadership and management.  Best Degrees for Patient Advocates. Nursing (Prelicensure) – B.S. A one-of-a-kind nursing program that prepares you to be an RN... A one-of-a-kind nursing program that prepares you... A one-of-a-kind nursing program that prepares you to be an RN and a baccalaureate-prepared nurse: Locations: offered in FL, IN, TX, MO, and UT only.Tuition and fees: $6,575 per 6-month term.WGU offers the prelicensure program in areas where we have partnerships with healthcare employers to provide practice sites and clinical coaches to help teach you and inspire you on your path to becoming a nurse.If you don't live in one of our prelicensure states or don't qualify to apply, consider getting our Bachelor's Degree in Health Services Coordination instead. This degree allows you to work inside the healthcare industry, while also working directly with patients who need help. College of Health Professions More Details Apply Now Health Services Coordination – B.S. An online health degree program for students passionate about... An online health degree program for students... An online health degree program for students passionate about value-based care and dedicated to helping others. Time: 60% of graduates of similar programs finish within 3 years.Tuition and fees: $3,795 per 6-month term, plus a Health Professions Student Fee of $350.Sample careers and jobs this degree will prepare you for:Care coordinatorPatient advocateHealth services coordinatorPatient educatorCommunity health educatorThis degree allows you to work inside the healthcare industry, while also directly working with patients who need help. College of Health Professions More Details Apply Now Nursing – Leadership and Management (BSN-to-MSN) – M.S. For registered nurses with a bachelor's degree who are ready for... For registered nurses with a bachelor's degree... For registered nurses with a bachelor's degree who are ready for greater responsibility: Time: 82% of grads finish within 24 months.Tuition and fees: $4,385 per 6-month term, plus a Health Professions Student Fee of $350.Sample careers and jobs this degree program will prepare you for:Director of NursingChief Nursing OfficerQuality DirectorClinical Nurse LeaderProject ManagerThe Bureau of Labor Statistics projects employment of medical and health services managers to grow 17% by 2024, much faster than the average for all occupations.Compare degreesThis program is not the only degree WGU offers designed to create leaders in the field of healthcare. Compare our health leadership degrees by clicking the button below. Compare Similar Degrees College of Health Professions More Details Apply Now Nursing (RN-to-BSN Online) – B.S. An online BSN degree program for registered nurses (RNs) seeking... An online BSN degree program for registered... An online BSN degree program for registered nurses (RNs) seeking the added theoretical depth, employability, and respect that a bachelor's degree brings: Time: 66% of graduates finish within 18 months.Tuition and Fees: $3,795 per 6-month term, plus a Health Professions Student Fee of $350.Transfers: On average, students transfer 81 credits.With over 35,000 BSN alumni, this is one of WGU's most popular online degree programs. View our RN to BSN degree guide.If you don't currently have an RN and don't qualify for your nursing prelicensure program, consider getting our Bachelor's Degree in Health Services Coordination instead. This degree allows you to work inside the healthcare industry in a unique way. College of Health Professions More Details Apply Now Nursing – Leadership and Management (RN-to-MSN) – M.S. This program for RNs includes a BSN component and is a... This program for RNs includes a BSN component and... This program for RNs includes a BSN component and is a substantial leap toward becoming a nurse leader. Time: 75% of RN-to-MSN grads finish within 42 months.Tuition and fees: $3,795 per 6-month term during undergraduate portion, $4,385 per 6-month term during graduate portion, plus a Health Professions Student Fee of $350.Some careers and jobs this degree will prepare you for:Director of NursingChief Nursing OfficerQuality DirectorClinical Nurse LeaderProject ManagerIf you're driven to lead, this online nursing degree will provide you everything needed to make that career a reality.Compare degreesThis program is not the only degree WGU offers designed to create leaders in the field of healthcare. Compare our health leadership degrees by clicking the button below. Compare Similar Degrees College of Health Professions More Details Apply Now Next Start Date Start the 1st of any month—as soon as you complete enrollment! Apply Today Our Online University Degree Programs Start on the First of Every Month, All Year Long. No need to wait for spring or fall semester. It's back-to-school time at WGU year-round. Get started by talking to an Enrollment Counselor today, and you'll be on your way to realizing your dream of a bachelor's or master's degree—sooner than you might think! . Learn about online college admissions at WGU. Compare Healthcare Degree Options. There are a variety of healthcare degrees you can choose from in order to become a patient advocate. Compare them now. Compare Degrees What Skills Does a Patient Advocate Need? If you are working towards a career in patient advocacy, there are some skills that you should have currently or should work towards. The exact skills needed to be effective within the role can vary depending on the nature and specific responsibilities of the role, but the following are some general skills that are indicative of a successful patient advocate: Advocacy skills: Advocacy skills are an obvious necessity. You need to be able to effectively communicate, negotiate, plan, research, and act in the best interest of an individual patient or multiple patients.  Communication skills: You need to have both strong verbal and written communication. You need to take complex healthcare information (insurance forms, medical diagnoses, treatment plans, etc.) and put it into terms that are easily understood by your patients. An effective patient advocate should also be skilled in reading non-verbal cues such as confusion, anger, frustration, or being overwhelmed. Interpersonal skills: Patient advocates are in constant communication with patients, healthcare professionals, and insurance companies. To nurture those relationships and collaborate successfully, you need to have important interpersonal skills like positivity, listening skills, and empathy. It’s also important to be able to read social cues so that you can better align with the expectations of the parties involved in your role. Negotiation skills: Effective advocating requires a great deal of negotiation. You will need both written and oral negotiation skills to create a solid case for the patients that you advocate for. Problem-solving skills: Medical-related decisions and processes are not always straightforward for everyone. Patients may need help with insurance denials or disputes, billing issues, miscommunications, or misunderstandings that create the need for problem-solving skills. Attention to detail: A primary aspect of patient advocacy is reading through all of the documentation and making sure that all information is accurate and complete. Successful patient advocates should be able to identify any errors and take action accordingly—especially since proper documentation is so critical for quality care. Organizational skills: When you advocate on behalf of someone else, it is important to keep everything in order. Patient advocates often advocate for multiple patients, so it is important to be able to keep each respective patients’ files organized and free of clutter. This role requires both mental and physical organization. Financial skills: Another primary aspect of patient advocacy surrounds finances. You will need to be able to make financial recommendations, understand different financial assistance programs (local, state, and federal programs), and you need to be able to answer specific financial questions that may arise at any point. Caregiver skills: Patient advocacy requires a combination of empathy and some comfort and familiarity with the modern healthcare system. This makes it particularly helpful for advocates to have some experience working as caregivers—especially doctors or nurses—to help prepare them for guiding patients through the system. Caregivers often require many of the same skills as patient advocates, including problem-solving, communication, organizational, and interpersonal skills—in addition to clinical training and knowledge. How Much Do Patient Advocates Make? $63,422 . The average United States patient advocate salary comes out to $63,422 with the bottom 10% making $46,380 or under, and the top 10% making $82,777 or above. The amount you make can vary greatly depending on your education, certifications, relevant skills, experience, geographical location, and where you work (advocacy firm, freelance, etc.). Are Patient Advocates in Demand? Yes. The field of patient advocacy is growing as it is becoming more common to employ patient advocates as a part of a care team. Since patient advocacy is relatively new, and one career in patient advocacy can look entirely different from another, there isn’t much definitive information on career outlook Do I Need Certification to Be a Patient Advocate? No . Much like the education requirements, there are no formal certification requirements for a career as a patient advocate—but this profession is evolving toward setting more formal standards. The Patient Advocate Certification Board (PACB) created the Board Certified Patient Advocacy (BCPA) certification program in 2018 to help promote competency and professionalism in the patient advocacy field. To receive certification, applicants must sit and pass the three-hour, 150-question exam. You must meet the following eligibility requirements to sit the BCPA exam: Complete a self-assessment readiness survey online; Submit two letters of recommendation; Possess a bachelor’s degree (or higher) OR possess relevant experience with proof.   Patient Advocate FAQ's. What does a patient care advocate do? Patient care advocates help patients in a number of areas, including helping to facilitate communication between the patient and their healthcare or insurance providers, setting up appointments, arranging medical tests, creating legal consultations, helping them make important decisions about their health care, and providing social or emotional support. Are patient advocates in demand? There is already a considerable demand for patient advocates and that’s expected to increase over the next few years. According to leading publications including Forbes, U.S. News, and the Wall Street Journal, patient advocacy is expected to be one of the fastest growing professions. How do I become a patient health care advocate? Determine what qualifications are required for patient advocacy in your area. Requirements vary by state and the company you’d like to work and may include the requirement of a bachelor’s degree or another credential. Obtain the required education. This doesn’t always include a bachelor’s degree, but it can so be sure you know what you need before you commit to your program of choice. Get relevant experience. Some positions require a minimum amount of experience in a health-related field or even hospital experience. Look for a position that will fulfill the requirements and get that experience while you fulfill any educational requirements.  Put together a strong résumé and apply. Make sure your résumé has your highest level of education and all the relevant experience that you’ve obtained and then send out those applications!  Interested in Becoming a Patient Advocate? Learn more about degree programs that can prepare you for this meaningful career. View Degree Programs X FREE $65 APPLICATION CODE. Send me more information about WGU and a $65 application fee waiver code. By submitting you will receive emails from WGU and can opt-out at any time. X THANKS FOR SIGNING UP! We're emailing you the app fee waiver code and other information about getting your degree from WGU. Ready to apply now?Apply free using the application waiver NOWFREE. APPLY NOW
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                            [body] => Patient Advocacy Note: The SCDMH Patient Advocacy program is for patients receiving services at SCDMH facilities and centers.  Please check the list of advocates for centers and facilities to find an advocate to assist you. If you receive services at a non-SCDMH facility or center, please contact the provider for complaints or assistance. DMH Patient Advocacy Q & A. What is the purpose of the DMH Patient Advocacy Program? The purpose of the Patient Advocacy Program is to: (1) prevent rights violations; (2) advocate for the provision of quality of care in a humane environment; and (3) review, investigate and resolve rights complaints or issues. Why Advocacy? People with mental illness may be vulnerable; uninformed about their rights; or inexperienced in exercising them. The South Carolina Department of Mental Health (DMH) is committed to services that respect the rights, wishes and needs of each individual. In furtherance of this policy, there is a comprehensive, department-wide patient rights and advocacy program administered through the DMH Office of Patient Advocacy. What are the rights of people with mental illness? People with mental illness have the same rights as any other citizen unless limited by a court or by law. These rights include all civil and legal rights, privileges or benefits guaranteed by the South Carolina and US Constitutions, federal or state statutes and administrative policies. How can rights violations be prevented? Rights violations can be prevented by providing education and information (concerning the rights of people with mental illness) to patients, staff, families and the public. Violations can also be prevented through monitoring programs for rights compliance. How does the DMH Patient Advocacy Program work? The Director of Patient Advocacy is at the central office in Columbia. Each DMH inpatient hospital has an advocate assigned to the facility. Additionally, each mental health center has at least one patient advocate. Advocates inform patients of DMH about their rights, help them speak for themselves or speak on their behalf. Advocates assist patients with complaints about rights and services and bring issues to DMH employees for resolution. How are rights complaints or issues reviewed and resolved? An assigned advocate will interview the patient, staff or others as necessary and review records, documents or policies. The advocate will then attempt to negotiate a satisfactory result on behalf of the patient. When center or facility advocates cannot resolve situations the facility or center director attempts resolution. When the director cannot reach a resolution the issue is referred to the DMH Director of Patient Advocacy. If you desire further information or assistance, contact the patient advocate assigned to your center or facility: Mental Health Center Patient Advocates Hospitals, Nursing Homes, and Other Inpatient Facility Patient Advocates You may also contact the DMH Office of Patient Advocacy: Rochelle Caton, JD, Patient Advocacy Director and ADA Coordinator call: 1-866-300-9330 Or mail: DMH Office of Patient Advocacy 2414 Bull Street PO Box 485 Columbia, SC 29202 DMH Patient Affairs Independent Advocacy Organizations About South Carolina's voting process:. SC Voter Registration Information How to Vote How to Register / Absentee Voting Photo ID Requirements English Afrikaans Albanian Amharic Arabic Armenian Azerbaijani Basque Belarusian Bengali Bosnian Bulgarian Catalan Cebuano Chichewa Chinese (Simplified) Chinese (Traditional) Corsican Croatian Czech Danish Dutch English Esperanto Estonian Filipino Finnish French Frisian Galician Georgian German Greek Gujarati Haitian Creole Hausa Hawaiian Hebrew Hindi Hmong Hungarian Icelandic Igbo Indonesian Irish Italian Japanese Javanese Kannada Kazakh Khmer Korean Kurdish (Kurmanji) Kyrgyz Lao Latin Latvian Lithuanian Luxembourgish Macedonian Malagasy Malay Malayalam Maltese Maori Marathi Mongolian Myanmar (Burmese) Nepali Norwegian Pashto Persian Polish Portuguese Punjabi Romanian Russian Samoan Scottish Gaelic Serbian Sesotho Shona Sindhi Sinhala Slovak Slovenian Somali Spanish Sudanese Swahili Swedish Tajik Tamil Telugu Thai Turkish Ukrainian Urdu Uzbek Vietnamese Welsh Xhosa Yiddish Yoruba Zulu
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                            [body] => Use an Advocate or Be an Advocate for Others Advocates can help you be more active in your care.   The overall goal of a patient advocate is to provide patients and caregivers with the support and education they need so they can make their own decisions about their next steps. Advocates have the patient’s back (like a “wingman”) and help make their journey through the health care system as smooth as possible.   What is a Patient Advocate?Everyone getting medical treatment should have someone to support them, to help raise questions, take notes, enhance communication with medical staff and make sure they are receiving patient-centered care. This person is called a patient advocate. An advocate can also help organize support from others, run errands, and generally support a patient’s needs throughout their care and treatment. Ilene Corina, BCPA, president of the nonprofit Pulse Center for Patient Safety Education & Advocacy which originated the TakeCHARGE Campaign notes that, “Patient advocates may play different roles in different situations, but in the most basic sense, an advocate is a helper. They help the patient to be more involved in their health care, and hopefully, receive better outcomes.” Learn more about Pulse Center for Patient Safety Education & Advocacy Pulse Center for Patient Safety Education & Advocacy Note: An advocate is not the same as someone who you assign to speak for you on your advance directives (i.e. health care proxy). However, the advocate should know who the health care proxy is and who to call in case of emergency. An advocate is a helper, and is not necessarily authorized to make decisions for you unless they are assigned that role. Who Needs a Patient Advocate?Everyone who is receiving treatment from the health care system needs an advocate — that is, someone (whether family, friend or a professional) to provide support to the patient and family, and to guard against any of the many mishaps that make medical error one of the leading causes of preventable death in this country. The sicker, less “on top of things” the patient is, the more that an advocate is needed. Resources and Tools: Speak Up For Your Rights How to be a Good Patient Wingman (US News and World Report) Tips for an Advocate When Talking to the Doctor (or another clinician) Patient Discharge Tips for an Advocate Checklist for Patient Advocates (includes information from the book “Family Centered Patient Advocacy, A Training Manual”© Pulse CPSEA 2006) Visit the TakeCharge website   TakeCHARGE Understand and Complete Your Advance Directives Keep a Record of Your Medical History and Current Medications Prepare for Doctor Visits and Make a List of Questions Prevent Infections and Ask Caregivers to Wash Their Hands Use an Advocate or Be an Advocate for Others This site uses cookies and other tracking technologies to assist with navigation, providing feedback, analyzing your use of our products and services, assisting with our promotional and marketing efforts, and provide content from third parties. Get more information about cookies and how you can refuse them by clicking on the learn more button below. By not making a selection you will be agreeing to the use of our cookies. I Agree Learn More
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                            [body] => How to Find, Interview, and Choose a Patient Advocate By Trisha Torrey Trisha Torrey Trisha Torrey is a patient empowerment and advocacy consultant. She has written several books about patient advocacy and how to best navigate the healthcare system. Learn about our editorial process Updated on March 08, 2020 Fact checked Verywell Health content is rigorously reviewed by a team of qualified and experienced fact checkers. Fact checkers review articles for factual accuracy, relevance, and timeliness. We rely on the most current and reputable sources, which are cited in the text and listed at the bottom of each article. Content is fact checked after it has been edited and before publication. Learn more. by Dale Brauner Fact checked by Dale Brauner Dale is an experienced fact-checker and researcher with a Master of Science in Journalism from Columbia University, Graduate School of Journalism  Learn about our editorial process A true patient advocate is difficult to find. Finding one who has the experience and skills you need will be even harder. Volunteers can be wonderful, and the price may be right, but they often don't have the experience you need to be sure you're getting the best care you can get. Your best bet will be to find a private patient advocate. These advocates charge a fee for their services, but they are definitely worth the cost, even if it's only for the confidence you will have about getting the best care. Here is some basic information about finding, interviewing and choosing a private patient advocate. Locate a Patient Advocate . Lisa Blue / E+ / Getty Images While private patient advocacy is a growing career, patient advocates are still not easy to find. One website, AdvoConnection, provides a searchable directory of advocates who offer a variety of kinds of help to patients and caregivers, such as medical, hospital bedside assistance, insurance denials or claims, billing reviews and more. Search for an advocate by the location of the patient and the service you need. There is no charge to use the site. Another website offers a list of advocates who belong to an organization called NAHAC, the National Association of Health Advocacy Consultants. Use of this site is also free. If you just cannot find the name and contact information of an advocate on either list, do a web search using "patient advocate" and your location. Prepare to Interview . Once you have found one or more names and contact information for patient advocates, you'll need to contact each of them to get a sense of whether they can help you, what the process will entail, and how much their services will cost. There are no standard fees or standard procedures because, of course, every patient is unique and every case is different. That said, they should be able to give you satisfactory answers to the following questions. Have You Handled Other Similar Cases Before? . It will be important to you to develop a rapport with your chosen advocate, to have confidence in their abilities, to trust them to collaborate with others involved in your care, and help you understand your options. As you ask these questions, you'll be able to tell whether they fit your needs. Their previous experience working with patients with similar ailments, or in similar circumstances to yours will be a good indicator of whether you'll be able to develop that confidence level. What Are Your Credentials? . You'll want to determine what advocacy services you need the advocate to help you with. Some advocates specialize in helping you understand your diagnosis or treatment recommendations, while others can help you get permission from your insurer for special tests or treatments, or even get your hospital billing straightened out. You'll want to find an advocate who has experience performing those services you need. A certification from the Patient Advocate Certification Board has been available since March 2018. There are also a handful of certificate programs advocates may take. What Do You Charge? . Charges for services will vary according to the types of services needed, the location of the patient (pricing varies across the country, just like it does for anything else) and how much time the advocate will spend doing the work that needs to be done. Advocates may charge for doing health assessments, time spent on research, review of bills, handling insurance claims or even getting tests or treatments approved (overcoming denials) and more. How Long Will It Take You to Perform the Services Needed? . In particular if the advocate charges by the hour, you'll need an idea of how long a service will take to perform. You are likely to get a range of hours and a range of total costs. Do You Have Time to Handle the Workload? . Just because the advocate can help you, doesn't mean they have time in their schedule to accommodate your services. Do You Have References? . This is perhaps the most important of all the interview questions. References are vital. For privacy purposes, the advocate may be reluctant to provide you with names and contact information. If so, ask them to provide your name and contact information to other patients who would be willing to speak to their abilities. Make sure you ask the references what types of services they provided, how well they provided them, and whether they would hire them again if they needed advocate services. Are You on Call 24/7? Or Do You Have Specific Hours? . If you need someone to stay with the patient overnight, this will be important. Some advocacy services such as medical bill reconciliations or legal services won't require 24/7 availability. Where Are You Located? . Similar to the 24/7 question, location may or may not be important. If your advocate needs to be on call, perhaps to accompany a patient to the doctor's office, or in case of an emergency, then location will be important. Do You Provide Written Reports About the Services You Have Provided? . Reports may not be necessary. If you are hiring an advocate for someone who is out of town (like a child hiring someone to care for a parent who lives elsewhere), then you will want reports. If you are visiting with the advocate every day, then these types of reports may not be necessary. Further, if there is a charge for them, you'll need to decide whether that's an additional service you do or don't want to pay for. Once you've made your choice for an advocate, ask them to put the answers to these questions in writing, along with a signed contract to be sure you agree on what is expected. Was this page helpful? Thanks for your feedback! What are your concerns? Other Inaccurate Hard to Understand Related Articles Best Dental Supply Companies of 2022 When to Use a Medical Billing Advocate What Is a Doula? What Patient Advocate Services Can Help You? An Overview of CPT Codes in Medical Billing How Do You Get Charity Care and Other Options When You're Uninsured? How to Get a Pre-Authorization Request Approved by Your Health Plan Patient Advocacy Is an Upcoming Career With Plenty of Opportunity Cost to Hire a Private Patient or Health Advocate How You Can Help Others by Becoming a Patient Advocate What You Need to Know Before Getting Out-Of-Network Care How To Get Help When You Have Problems With Medicare Can You Leave the Hospital Against Medical Advice? It Can Be Difficult for a Patient Advocate to Get a Decent Paying Job The 6 Best Online Doctors of 2022 How to Calculate Your Health Plan Coinsurance Payment
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                            [body] => ‘Do I Need a Patient Advocate?’ By Roseanne Geisel | May 18th, 2020 You may have heard of them, but what is a patient advocate? Roseanne Geisel discusses the advocate’s most important mission: to reduce the stress and fear of patients and their loved ones during a very challenging and emotional time. . When I was pregnant with my daughter 21 years ago, family and friends suggested that I hire a baby nurse to help for the first few weeks, especially because my husband and I did not have family nearby. That way, they said, I could get a few hours of sleep when the nurse was on duty, and an experienced nurse would reduce my stress by teaching me what I did not already know about infant care. With more sleep and less stress, I could enjoy the wonder of my newborn so much more, I was told. I ignored the advice, thinking that I wanted to be the one to take care of my newborn. I learned too late that the advice was sound. I wish I could have focused on my baby without worrying about everything. I think of that story often because it reminds me of the most important role of patient advocates: to reduce the stress on the patient and the patient’s loved ones.  When my dad and, five years later, my mom, experienced serious, sometimes painful and ultimately terminal illnesses, I wanted to be focused when I was with them. I wanted to have the energy to be supportive and savor special moments, even just sitting quietly and holding their hand. Stress diminishes the ability to do that. I couldn’t be focused when I was worried about reaching a doctor to ask questions or whether any sibling felt that they had a disproportionate share of the tasks required to manage the care. There were times when I thought it would be wise to seek a second opinion, but I was concerned that the current physician would be annoyed. (They won’t. They may even be glad.) Plus, how do you find someone to render a second opinion? Those feelings resonate with colleague Trish Laub, author of the Comfort in their Journey book series and consultant on caregiving and end of life. She recalled, “When I was first responsible for overseeing the daily care and managing the medical care for my dad who was living with Alzheimer’s, I often felt overwhelmed by the numerous aspects of daily care and medical care that I needed to track. I feared that I wouldn’t know how to deliver the best care. I later learned that a patient advocate is a person who acts as the quarterback of a care team, coordinating the care and protecting the rights of a person in need of care. They are truly invaluable.”  How Patient Advocates Help A board certified patient advocate can help reduce the overwhelmed feeling that family caregivers often feel and the very human resentment that can emerge when we are exhausted. An advocate has chosen to enter this field and has taken courses or participated in other forms of professional development, read articles, and gleaned valuable information and insights from colleagues to know how to ensure the patient’s best interests are the basis for every treatment decision.   Therefore, you have a person who can keep an eye out for situations that are not going as planned, pose questions when they arise or monitor your loved one in the hospital when you can’t be there. They also can coordinate care so that every member of the health care team has the latest information about the patient’s treatment. Patient advocates provide a spectrum of services related to medical care. Some offer medical guidance in one area, such as Alzheimer’s; others act as navigators through multiple medical specialties. Patient advocates may also mediate family disagreements over a loved one’s treatment; offer a safety evaluation of a person’s home; or help with the “business end,” including insurance benefits, claims and appeals, and reviewing bills from providers and hospitals. There are a few different titles that independent patient advocates may use, including case manager or navigator. The title is not as important as whether the services meet your needs.    The Code of Conduct and Professional Standards prohibits an advocate from making decisions for the patient or the patient’s loved ones. Instead, an advocate’s job is to present all the options so the client can make an informed choice. How to Find a Patient Advocate Three professional associations represent patient advocates:  the Alliance for Professional Health Advocates, Greater National Advocates and the National Assn. of Healthcare Advocacy.  All three of these associations have advocate directories that let you search by location or services and expertise required.  An independent patient advocate is not employed by a hospital or insurance company, and therefore is beholden only to the patient and the patient’s family. For that reason, a patient advocate’s services are not covered by insurance. Another method of finding an independent patient advocate is to google “patient advocate specializing in (services you need) in (location you need).”  If you are not looking for an advocate to physically be with a patient, for example attending medical appointments or monitoring at the hospital, you can hire an advocate based in any location. How to Choose A Patient Advocate The Patient Advocate Certification Board offered the first national certification exam in 2018. Those who pass the exam earn the board-certified patient advocate (BCPA) designation. That is one criterion that can be used to select an advocate.   More importantly, the directory listings and their websites should give the advocates’ academic credentials and professional experience. Hopefully, the directory listing or website will include a short narrative that explains why the person was drawn to patient advocacy. Many former nurses and advanced practice nurses, physicians and physician assistants have become patient advocates. In their role as advocates, however, they are not allowed to provide medical care. Usually the process of selecting an advocate involves an initial short telephone consultation. If both advocate and client think that there may be a mutually beneficial working relationship, then a longer meeting will be scheduled so the client can ask more questions about the advocate’s expertise in handling similar cases and how the advocate does business.   While it is not essential to hire a professional patient advocate, the navigation, coordination and oversight of medical care, insurance and other aspects of overall care will fall to the family or primary caregiver. Including a patient advocate on your care team may be the difference between being comfortable with the outcome of a loved one’s illness and worrying that more could have been done. Roseanne Geisel is the founder of Geisel Advocacy for Patients. This article is part of the Patient Advocacy series, in which patient advocates discuss the role of an independent patient advocate.    caregivers elder-care Patient-Advocacy patient-advocates If you find our articles and interviews helpful, please consider becoming a supporting member of our community. Frustrated by the lack of an editorially independent source of information on brain health and Alzheimer’s disease, we decided to create Being Patient. We are a team of dedicated journalists covering the latest research on Alzheimer’s, bringing you access to the experts and elevating the patient perspective on what it’s like to live with dementia. Please help support our mission. More articles like this... A Rising Generation of Millennial Caregivers . ‘There Are Many Nights I’ve Cried Myself to Sleep’: The Stress, Guilt and Logistics of Long-Distance Caregivers . 7 Ways to Talk to Someone With Dementia . A Step-by-Step Guide for Long-Distance Caregiving . A Step-By-Step Guide to Assembling a Dementia Caregiving Team . Copyright © 2022 Being Patient Ping blog We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.Cookie settingsACCEPTManage consent Close Privacy Overview. This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary Necessary Always Enabled Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. Non-necessary Non-necessary Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website. SAVE & ACCEPT Sign up now for our free weekly email with in-depth reporting on topics important to patients and caregivers of Alzheimer's & other dementias. X
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                            [body] => Who Is the Patient Advocate? December 4, 2018 ‐ PSQH By Megan Headley If you think medical school is challenging, try navigating the labyrinth of medical challenges that chronic patients face. Sorting out payment, deciding among specialists, understanding differing second opinions—all of these and more can be major hurdles for patients already overwhelmed by a diagnosis. The issues are compounded by adding in age and conditions such as dementia, which deepen the cloud of confusion around care complexities. Physicians see the effects when confused patients stop taking their medications or overwhelmed individuals don’t schedule necessary follow-up exams, leading to a deterioration in condition or higher use of emergency services. A fast-growing solution is the rise of private patient advocates. The Institute for Healthcare Improvement defines a patient advocate as a “supporter, believer, sponsor, promoter, campaigner, backer, or spokesperson.” This can be a family member or close friend, but it’s increasingly an independent professional who specializes in helping patients and families make sense of their healthcare options. In fact, the Patient Advocate Certification Board’s multiyear effort to develop board certification paid off in March 2018 when it held its first test, certifying approximately 150 patient advocates. “The patient advocacy movement is growing,” says Debby Deutsch, founder and principal advocate of Patient Care Partners LLC in Madison, Wisconsin, and among the first round of Board Certified Patient Advocates (BCPS). As Deutsch adds, “There is such a need for this.” Empowered patients report higher satisfaction with care teams Private patient advocates first and foremost serve patients, but they also see themselves as partners in the healthcare team. They share clinicians’ goals of doing what’s right for the patient, but they have the added benefits of time and a holistic view of an individual’s health—things that are available to too few physicians today. “The biggest benefit is enhanced patient-provider communication, which also enhances patient safety and clinical outcomes,” explains Jessica Tulloss, MPH, RN, CPPS, CLNC, owner and patient advocate for TrueCourse Healthcare Consulting LLC in Roswell, Georgia. “Offering this type of individualized support has a way of helping the efficiency of the healthcare system,” Deutsch says. “And it increases my clients’ levels of satisfaction with their healthcare.” When patient advocates help their clients work through healthcare challenges, they find patients become more engaged in their care and more satisfied with their providers. Patients also typically become more compliant with medication and follow-up appointments. Take, for example, a client of Kim Mcilnay, a former physician who now owns Together Patient Advocates LLC in Sacramento, California. “The client was supposed to start a medication that he would take once a week and then a supplement that he needed to take daily to help the medication,” Mcilnay says. “When we finished the appointment and I asked the client to share back what he understood, he understood he was supposed to take the medication every day.” “Advocates can also help to ensure patients understand the plan of care, follow through on the plan of care, and ask questions if needed,” Tulloss elaborates. “This is especially important after appointments and discharges. Depending on the situation, the client may not be in a state of mind to process all the information that’s been given to them, let alone think of the right questions to ask. While nurses and doctors can provide instructions and orders, if a patient does not follow through because they missed something or misunderstood, it can affect the desired outcome, to the point of even an adverse outcome.” Creating a full healthcare picture A private patient advocate can also help organize information to present a full picture to physicians. “Providers depend on the patient’s ability to provide complete and accurate information regarding their medications and health history. Some patients see multiple providers over the course of several years. Private advocates can be instrumental in assisting clients to gather and organize key information and have it readily available for providers,” Tulloss says. During her time as a resident, Mcilnay recalls, she began asking a patient with multiple issues to write problems out prior to her appointment. “Her number one issue was her toenail fungus, and her 20th issue was her chest pain,” Mcilnay says. “By having that written in a list, we could each pick our most important issues, and she picked the toenail fungus and I picked chest pain. We would have never gotten to chest pain if she had been going down her list in order.” More challenging are patients who can’t speak to their own struggles, such as those suffering from dementia. “A lot of times patients get confused by the questions,” Mcilnay says. “So I’ve got that whole picture in my mind. For example, I went to an appointment with a patient and the neurologist asked if he was having any difficulty with urinary incontinence. The patient’s response was no because it wasn’t a problem for him—he wears diapers and it was okay. Yet the disease that the clinician was looking for causes dementia and urinary incontinence. This client was having some cognitive difficulties, so the clinician wouldn’t have known to look further for that condition without knowing that he was actually having the incontinence.” In each of these instances, patient advocates become a channel for improving communication. And as Teri Dreher, RN, CCRN, iRNPA, owner and founder of NShore Patient Advocates in Chicago, points out, “Really, medical error is due in large part to miscommunication.” What you can expect from a private patient advocate Many patient advocates come from the medical community and have backgrounds as RNs or physicians. They’re well aware of the time constraints present in the healthcare system and strive to balance patient needs with the limitations physicians face. “I coach my clients on the fact that the practitioners we’re going to see are ordered by the system to move patients through,” Deutsch says. “I brace them for the fact that the national standard is eight to 15 minutes for a patient visit. We have to prepare for the fact that we’re likely only going to be seen for 10 to 15 minutes and oh, by the way, while we’re there the physician will be documenting and on the computer; there’s a lot going on during that time. So I make sure we’re very well-organized, we’ve got the questions all mapped out, and I’ve got the patient prepped.” Tulloss counsels preparing practitioners for the patient advocate’s arrival ahead of time. “To avoid potential challenges, I always recommend clients inform their providers early on of their intent to work with a private advocate,” she says. “I also make sure that if I’m attending appointments or hospital visits, either myself or the client informs the healthcare team beforehand. HIPAA forms are submitted in advance, and I keep a copy on hand. This helps to ensure there are no surprises.” Mcilnay works closely with clients before an appointment to outline and prepare any questions they might have, as well as assemble a high-level view of the client’s issues. “I usually do a summary sheet before the appointment that lists our issues, and if it’s a client with multiple issues, usually there’s an acknowledgment that we realize there may not be time to address all of these different problems,” she says. For patients with complex medical needs, Mcilnay may give a copy of the summary to the medical assistant, who will give it to the clinician to look at while the patient is being checked in. “My goal there is that they can scan over it and make sure there aren’t issues that they feel are ­higher-priority,” she says. During the appointment, Deutsch finds that the simple act of notetaking can add a level of accountability that gives more detail to the process. “I take notes the whole time, making sure the questions are answered and understood,” she explains. While patient advocates work to ensure their patients feel understood, many are also able to fall back on their professional background to better address physicians’ first concerns. “I was a critical care nurse. I know what doctors want to hear first, second, and third. Patients want to go into a story and physicians stop listening,” points out Barbara Abruzzo, founder and president of Livingwell Health Advisory in New York. “If there’s a patient advocate on board, [physicians] can communicate much more efficiently with a colleague rather than listening to a family member talk for 45 minutes,” Dreher agrees. “We can come in, hand you a two-page professionally prepared medical profile or care plan that says who this patient is, what happened today, what we’re concerned about, etc. If you have a professional that knows how doctors think and knows what information they need, you just cut down on the amount of time that they have to spend, and then they can quickly, accurately diagnose the patient to get them treated instead of standing around scratching their heads because the patient’s too sick to give an accurate history.” Your relationship with the patient advocate Given the newness of the patient advocate accreditation program offered by the Patient Advocacy Certification Board, it’s easy to appreciate why many professionals in the field are relatively new to their role—and why many physicians might be confused about what this role entails. “Once they understand we’re not there for any legal reasons, they really calm down,” Dreher finds. “We don’t really get involved with any kind of legal things. Rarely will we see something that just isn’t quite right in the hospital, and then we’ll go straight to the hospital management department or a supervisor and try to sort it out so it doesn’t lead to something worse. We actually help prevent medical error and lawsuits.” If you haven’t worked with a private patient advocate yet, it’s becoming more likely you will. The Patient Advocacy Certification Board held its second test in September, with double the number of individuals sitting for the BCPS certification. And as physicians begin working with patient advocates, many are encouraging other patients to seek out these problem solvers. “I have had clinicians ask if they can refer clients to me,” Mcilnay says. “They’re definitely seeing a benefit to my clients in having me there.” Megan Headley is a freelance writer and owner of ClearStory Publications. She has covered healthcare safety and operations for numerous publications. Headley can be reached at [email protected] Be the Expert! Share this: Simplify Compliance LLC | Copyright © 2022 HCPro. All rights reserved.
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                            [body] => Patient Advocates: What They Are and Ways to Use ThemBy Kristen HicksApril 17, 2019Share this article:It’s bad enough when you’re healthy, but when you’re exhausted and sick with a condition or disease, navigating the United States healthcare system can feel nearly impossible. Fortunately, there is a person with the skillset to help: a patient advocate.Learn more about patient advocates, what their role is within the healthcare system and the ways they can help you navigate it.Patient Advocates. A patient advocate does the job of helping their patients receive the best health care possible at the most affordable rates.Patient advocates are often divided into two specialties:General patient advocates: They help you with all the steps of receiving care, such as finding the right doctors and choosing the best treatmentsMedical billing advocates: Like the name sounds, they focus specifically on helping patients understand their bills, contest inaccurate billing and negotiate for costs to be loweredPatient advocates don’t provide medical advice on their own, although sometimes nurses or physicians do act as patient advocates. Instead, they help you get the right advice from medical practitioners and understand it, then they manage the recommended care.What Patient Advocates Do. For aging seniors or busy caregivers, the reasons to consider working with a patient advocate are compelling:1. They help you get more from your doctors’ visits.When you meet with a doctor, you generally have limited time in the room before they need to move onto other patients. With the years of specialized study they’ve given to complex medical conditions, sometimes it can feel like they’re speaking a different language as well. Patient advocates can help with all that. To start, they help patients walk into the appointment with a plan. Patient advocate Catherine Callahan describes helping one of her clients get ready for an upcoming doctor’s visit. “I helped him prepare by working together on putting down his symptoms and the four main questions that he wanted to be answered. I printed out copies for him, the doctor and me.”When they got to the appointment, the patient knew exactly what to say. With Callahan’s help slowing the appointment down and making sure the doctor took time to provide the answers needed, the patient ultimately better understood his condition.In addition to helping with advance prep, patient advocates will often go to doctor’s appointments with you in order to take notes you can refer to later and help you ask the right questions while you’re in the room. Their knowledge of the system means they know important things to ask that your average patient might not.2. They help you understand medical bills.According to Healthline, up to 80% of all U.S. medical bills include errors. Because the billing system is so complicated and consumers don’t have a good idea of what medical procedures are supposed to cost, there’s a lot of room for mistakes.Most of us don’t know how to properly read a medical bill or spot a problem, we just know the numbers are often shockingly confusing and large.Patient advocates are better equipped to understand the different charges in a medical bill. They can both help you avoid paying too much and help you stay on top of the bills coming in while you’re in the hospital or too ill to deal with going through them all.3. They make sure you get all the information you need about your care.Healthcare providers are often busy and have a hard time providing the amount of information necessary during a short appointment for you to truly understand your care needs and condition. That can leave patients and loved ones feeling like they don’t know what’s going on or how best to proceed.When Sheri Manska’s dad was dealing with prostate cancer, “there was a gap in understanding the most serious aspects of his health,” she says. “The gap was not so much in knowing what was happening medically, but in knowing how it was supposed to happen.”Manska didn’t work with a patient advocate at the time, but now wishes she had. “It seemed medical personnel was too busy to keep us informed or may not be doing tests or treatment that would get us more information so we could know what to do,” she explains. “A patient advocate would have helped immensely.”One of the services many patient advocates offer is helping do research into medical conditions and treatments to supplement the information your doctors provide, so you have a better idea of the details behind the prognosis and treatment recommendations your doctor brings up.Patient advocates also:Help you bring healthcare costs down: 41% of people in the U.S. have medical debt. With the high expenses common to medical procedures and treatments, it’s hard to avoid. By knowing how to negotiate with providers, ask the right questions and spot billing errors, patient advocates can potentially help you save hundreds or thousands of dollars.Help you get better outcomes with less work: By helping you get more out of doctor’s visits and parse the details of different treatment options, patient advocates enable you to make more informed decisions that lead to better health results.Reduce your stress:Stress isn’t just unpleasant, it can also be bad for your health. Offloading some of the most confusing and frustrating parts of dealing with doctors will inevitably reduce your stress levels.Ways to Find a Patient Advocate. In some cases, patient advocates are provided by health insurance companies. So the first place to start your search is by asking your health insurance company if they cover the cost of using a patient advocate and, if so, how you can find one that’s covered by the policy.If your health insurance doesn’t include this service (or you don’t have health insurance), the next step to try is your hospital. Hospitals, nursing homes and even senior living communities will sometimes have in-house patient advocates. Keep in mind that these advocates are on the hospital payroll. While they should still have your best interests in mind and come to the situation understanding the inner workings of your hospital better than someone from outside would, if that gives you pause, then this might not be your preferred option.If neither of those options pans out for you, you can hire an independent patient advocate. Organizations like the Patient Advocate Foundation and the Advoconnection Directory can help you find people working as patient advocates in your area.Have you, a parent or senior loved one used patient advocates before? What was your experience like? We’d like to hear your family’s story in the comments below.Related Articles:Caregivers, Call Your DoctorQuestions You Can Ask Your DoctorGeriatric Care SpecialistsTalk with a Senior Living Advisor. Our advisors help 300,000 families each year find the right senior care for their loved ones. Connect NowAuthorKristen Hicks Sign up for our newsletterGet insights and articles in your inbox.Please enter a valid email address.SubscribeContact Us701 5th Ave #3200, Seattle, WA 98104A Place for Mom is paid by our participating communities, therefore our service is offered at no charge to families. Copyright © 2021 A Place for Mom, Inc. All Rights Reserved. Privacy & Terms. Do Not Sell My Personal Information. 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                            [body] => Skip to Content ASCO.org Conquer Cancer ASCO Journals Donate eNews Signup fCancer.net on Facebook tCancer.net on Twitter qCancer.net on YouTube Search Menu Home Types of Cancer Navigating Cancer Care Coping With Cancer Research and Advocacy Survivorship BlogCommenting Guidelines Guest Posting Policies Cancer.Net Podcasts Tags About Us Request Permissions How My Metastatic Cancer Diagnosis Led Me to a Full-Time Career in Patient Advocacy. Claire Thevenot, MBA, BSN, RN, OCN, CPXP, BCPA July 15, 2021 · Claire Thevenot, MBA, BSN, RN, OCN, CPXP, BCPA Voices on Cancer is an award-winning Cancer.Net Blog series where advocates share their stories and the lessons they have learned about being a cancer advocate. Claire Thevenot is an Oncology Certified Registered Nurse (OCN) and a stage IV breast cancer survivor of over 7 and a half years. She is also a Board Certified Patient Advocate (BCPA) and has her own private advocacy practice guiding patients through the complicated health care system to access quality health care and attain peace of mind. Claire enjoys walking, reading, cooking with her husband, and spending time with her family and naughty cat, Cheese. View Claire’s disclosures. My advocacy story. As a registered nurse working with people with cancer, I always felt a tenderness for the people I cared for and their families. I could sympathize from up close with what they were going through. But despite being surrounded by cancer, I never once worried about being diagnosed with cancer myself. Not only did I come from a large family with very few instances of the disease, but it also just seemed like something that happened to other people. Working in the cancer world somehow made me feel immune to it. But then, in 2013, I was diagnosed with stage IV (4) metastatic breast cancer. Luckily for me, I was knowledgeable in the health care system and had experience in cancer. I went from noticing something suspicious in my breast in the morning, to an appointment with my gynecologist, to a 3D mammogram with ultrasound, and ultimately to a biopsy all within 1 day. By the time I had left the breast care center at 4:30 p.m. that day, the radiologist had already told me she was sure it was cancer.  I appreciated her honesty. I cried so hard my friend barely understood me when I called to have her come get me.  After my long, cathartic cry, I started to go into planning mode. I’m someone who does better if I’m armed with information and have a plan. Thanks to my job, I already knew what to expect, which questions to ask, and what doctors I needed to reach out to. That knowledge gave me a lot of comfort.  The day after the biopsy, the pathology report confirmed my diagnosis. Again, my job and contacts allowed me to move quickly, so I already had an appointment lined up with an oncologist colleague and a breast surgeon. Armed with a plan, I was still scared, but I felt empowered to face what was to come. There really are no words to describe the level of fear and grief I felt when I learned I had cancer. I was devastated and believed my life was over. I still had kids at home who needed me, and I worried about what would happen to them. I was newly divorced and thought no one would love me if they knew I had stage IV cancer. I had things I wanted to accomplish and adventures I had yet to take. Cancer made those things seem like they would never be possible. Before my diagnosis, I was an active, otherwise healthy 47-year-old working in education and training at an oncology physician’s office, and I never missed my regular mammograms. In fact, the last mammogram I had was just 4 months before my diagnosis, but dense breast tissue had made my cancer harder to detect. The night I was diagnosed, 2 dear friends brought over wine and chocolate. We sat in my bed eating and drinking, and the 3 of us cried together. That moment was 1 of the bright spots in my diagnosis and a memory that still makes me choke up. And the beauty is, I have found many more “silver linings” in the past 7 and a half years. Acquaintances and colleagues I felt I barely knew reached out to me with kind words, expressing how much they cared about me. I met a wonderful man who would not only love me despite the cancer, but who would admire me even more for how I coped with the diagnosis. My cancer responded well to hormone therapy, and I continued to feel well after my diagnosis. I even ran a 10-mile race 2 months later! Over the months and years, friends would reach out to me and ask me if I could talk to family members or other friends who were recently diagnosed with cancer. I was eager to help and began providing information, attending appointments, and offering support and guidance to others with cancer. Thus, my new career and calling evolved. Becoming a full-time patient advocate. My personal and professional experiences have converged in a way that allows me to help others who are struggling with cancer. I had been wanting to start my own advocacy practice for a while, but I needed to wait until the time was right. When I got into a financial position where I could afford to leave my job, I took the leap. My husband was incredibly supportive and had a lot of faith in me, so he encouraged me to make the change. I left my full-time job in 2020 just before the pandemic hit and started my private patient advocacy business. Today, I am a Board Certified Patient Advocate (BCPA). This certification for patient advocacy is fairly new, and it currently involves taking and passing a comprehensive exam. The exam covers ethics, best practices, insurance and billing issues, and other topics. It was important to me to become certified because I felt it indicated a certain level of professionalism and adherence to ethical standards. As a patient advocate, I work with people with cancer and their families, as well as with clients facing other health care issues like chronic pain and difficult-to-diagnose conditions and those who are uncertain about what steps to take to get their needs met. I help people from diagnosis to treatment in all facets of their care. For example, I had a client recently diagnosed with melanoma. I helped him and his wife understand the pathology report and what the next steps would be. I researched medical oncologists specializing in melanoma and participated in the first couple of appointments over the phone, to make sure they understood what the oncologist was saying and that they got their questions answered. After the appointment, I sent them a detailed report of what had been discussed. When a treatment plan was decided on, I made sure they knew what to expect regarding side effects and supportive care. Now, the client is a few months into treatment, so I continue to check in to see if he has any questions or needs anything. His cancer is advanced, and we talk about him eventually considering going on a clinical trial. When that time comes, I will research available studies and help support the application process for any that might be suitable.   For those interested in becoming a Board Certified Patient Advocate, the best way to prepare for certification would be to take a comprehensive review course, which is offered through the Care Excellence Institute. I would also recommend that anyone interested in starting their own advocacy practice join 1 or more of the 3 professional organizations for patient advocacy, which include the Alliance of Professional Health Advocates, the National Association of Healthcare Advocacy Consultants, and HealthAdvocateX. These organizations are a great way to learn about advocacy and to connect with others in the field. They also have a lot of resources to help you start to build your business and prepare for the Board Certified Patient Advocate exam. My experience with cancer has been made easier because I know how to navigate the health care system, I understand medical language, and I know which resources are available to help me get the best possible care. As an advocate, I bring that same experience to help make my clients’ experiences smoother as well. I really understand what they are going through because I have been there, and they trust me because of it. I consider cancer a serious illness, yet it’s something I barely think about on most days. For me, it is an afterthought in a life I am living well, and most importantly, it brought me to where I am now. Being a patient advocate has been very personally rewarding and allows me to make a living doing what I love: helping others. Tags: . advocacy patient perspective making a difference breast cancer advanced cancer work Related Resources: . For Patient Advocates Being a Cancer Advocate How My Advanced Colorectal Cancer Diagnosis Led Me to Patient Advocacy Living With Metastatic Breast Cancer: How I Reinvented Myself Going to Work During and After Cancer More Information: . Patient Advocate Certification Board Share your thoughts on this blog post on Cancer.Net's Facebook and Twitter. f t k e P Blog. Category:. Archives by Month:. Tags:. breast cancer communication emotions español expert information family meetings patient perspective podcast side effects survivorship tips More Cancer.Net Podcasts. RSS Feed. Policies and Guidelines:. Commenting Guidelines Guest Posting Policies Cancer.Net Terms and Conditions Contact Us:. Email: [email protected]'s toll-free patient information line:571-483-1780 or 888-651-3038 Recognition:. The Cancer.Net Blog was named one of Healthline's Best Cancer Blogs of 2020. Trusted, compassionate information for people with cancer and their families and caregivers, from the American Society of Clinical Oncology (ASCO), the voice of the world’s cancer physicians and oncology professionals. Find a Cancer Doctor
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                            [body] => Here's how to find a patient advocate... and why you need oneWPVIBy Heather Grubola Share:ShareTweetEmailEMBED <>More Videos Here's how to find a patient advocate... and why you need oneShare:ShareTweetEmailPHILADELPHIA (WPVI) -- Getting the proper medical care when you need it could mean the difference between life and death. And even if a health issue isn't severe, it could mean a hefty hit to your wallet. So you might consider hiring someone to be your advocate."Patient advocate" is almost a buzz phrase right now and for good reason. This is someone who is going to fight for you, your family and your finances. So here's what to consider when looking for one."These days what come really crucial are patient advocates," said Kevin Brasler of Checkbook.org.A patient advocate is someone who acts as a liaison between you and your family and the healthcare industry, whether it's doctors, nurses or insurance companies.One common issue patient advocates address is patients getting discharged too quickly."It's not always the hospital's fault. Sometimes these care decisions are being made these days by health insurance plans," said Brasler.A patient advocate can ask for a reevaluation and help deem whether it's too dangerous for a patient to be sent home or to a nursing facility.A patient advocate can also help you avoid surprise medical bills."Instead of paying a fee of $2,000 for a test you know an imaging study it's $300 or something like that. Because hospitals and providers are notorious for charging very different rates to different patient populations," he said.When looking for a patient advocate, start with free resources."Most hospitals these days have their own patient advocates," he said.Look for one who specializes in the problem you are having, whether it's medical bills or getting the best treatment for a complicated diagnosis.Also interview candidates and get references.Experts say it's better to get a patient advocate before you need one.Patient Advocate Directories:Health AdvocateGuardian Nurses Healthcare AdvocatesThe Alliance of Professional Health AdvocatesNational Association of Healthcare AdvocacyAging Life Care AssociationPatient Advocate Certification Board Report a correction or typo Related topics:health & fitnessconsumerShare:ShareTweetEmailCopyright © 2022 WPVI-TV. All Rights Reserved.TOP STORIES 2 homes collapse, 4 people injured in South Jersey fire Lyft driver handed baby at helicopter crash site speaks to Action News AccuWeather: Tracking arctic air, large storm system Temple rower says roommate, teammate sent her anti-Semitic text Ground is broken on $100M indoor water park in Atlantic City Biden highlighting federal 'surge' to help weather omicron Man, 28, shot and killed in Olney Show More Mother sharing kids' vaccine trial story to save lives Pedestrian struck by vehicle in Camden County Nurse in Italy caught faking shots, ditching vaccine, police say Woman found in Bucks County park may have been killed in Philly: DA Eagles back playing underdog role as they prep for Bucs, NFL playoffs More TOP STORIES News
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                            [body] => Hospital Patient Advocates Topic Overview. Most hospitals have one or more patient advocates on staff. They are people you and your family can turn to for help in dealing with various problems you may have during your hospital stay. How can a patient advocate help? An advocate may: Make sure that you and your family know all the facts about your condition and your care. Give you and your family emotional support. Help you get copies of your medical records. Help with delays in getting tests, treatment, or information. Work with the hospital when you have complaints. Work with your employer if you're facing possible job discrimination because of medical issues. Help you understand and deal with hospital bills and your insurance. Where else can you get professional help? Not all hospitals have patient advocates. But you may be able to find help elsewhere: Your employer may offer patient advocacy services as part of your benefit package. Your insurance company may employ advocates who can help you with hospital billing problems. You may be able to hire a private patient advocate. These professionals offer a wide range of services, from being with you when you talk to your doctor, to checking your records for medical errors, to making sure that your questions are always answered. The Patient Advocate Foundation (www.patientadvocate.org) offers free advice and assistance to people who need help with medical bills and insurance company appeals. How can a friend or relative help? Having a relative or friend as your helper is always a good idea. Depending on your condition, this helper can: Spend time in your room with you, watching over you. Alert nurses when something is wrong or you need something. Make sure you get your questions answered and ask questions you haven't thought of. Take notes during doctor visits. Make sure you get your medicines on time. Get on the Internet and do research for you. Ideally, this helper will also be the person you have named as your health care agent . Related Information. Choosing a Health Care Agent Hospital Discharge Planning Navigating Your Hospital Stay Understanding Health Insurance Managing Your Medical Bills Credits. Current as of: May 27, 2020 Author: Healthwise Staff Medical Review: Adam Husney MD - Family Medicine Top of the page Next Section: Related Information Previous Section: Topic Overview Top of the page Next Section: Credits Previous Section: Related Information Top of the page Current as of: May 27, 2020 Author: Healthwise Staff Medical Review: Adam Husney MD - Family Medicine This information does not replace the advice of a doctor. Healthwise, Incorporated, disclaims any warranty or liability for your use of this information. Your use of this information means that you agree to the Terms of Use. Learn how we develop our content. To learn more about Healthwise, visit Healthwise.org. © 1995-2021 Healthwise, Incorporated. Healthwise, Healthwise for every health decision, and the Healthwise logo are trademarks of Healthwise, Incorporated. Hospital Patient Advocates
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                            [body] => Are You Ready? Become a Board Certified Patient Advocate Today Championing patient well-being through a universally recognized certification for patient and health advocates FAQRegister Now GET CERTIFIED SELF-ASSESSMENT QUIZ CE PROVIDERS STAY CERTIFIEDWhat is BCPA Certification. In our complex system of health care, certifications help to provide assurance of quality, safe and ethical conduct. Across industries, certification translates to confidence and trust, and is valued by consumers worldwide. Certification can help guide consumers to locate the most qualified service providers available. To that end, the Patient Advocate Certification Board (PACB) endorses certification (by examination) for all individuals in the field of patient advocacy.Certification is one-part of a process called, “credentialing.” It focuses specifically on the individual and is an indication of current competence in the specialized area of patient advocacy practice. Passing the examination for Board Certified Patient Advocate creates and promotes competence and professionalism in the field of patient advocacy, provides formal recognition on behalf of practicing patient advocates and enhances consumer safety, ensuring patients have a voice in their care.Certification can lead to better visibility, opportunities, and jobs. In today’s increasingly complex and highly-specialized healthcare system, credentials are more important than ever. Sure, you know you’ve got the skills to do the job, but how do you convince potential clients and employers you do?  For many career-minded professional patient advocates, certification is often the answer. For some patient advocates, certification is recognized as a valuable way to prove professional credentials to both health care providers as well as patients and family care givers. Play PlayBlog Entries. PACB Thanksgiving Message 2021. by Danielle Marshall | Nov 23, 2021 | Patient Advocacy CertificationPACB Thanksgiving Message   As we reflect on all the things and people we are grateful for, we realize there are once again many more empty chairs around dinner tables- permanently empty due to Covid-19 or other illnesses or temporarily vacant due to work...PACB Announces Fall 2021 Cohort of BCPAs. by Danielle Marshall | Oct 28, 2021 | Patient Advocacy CertificationPACB Announces Fall 2021 Cohort of BCPAs (Board Certified Patient Advocates) The Patient Advocate Certification Board is pleased to welcome another 69 individuals to the growing number of board certified patient advocates-bringing the total number to just shy of 1000...PACB Announces Spring ’21 Cohort. by Danielle Marshall | Apr 13, 2021 | Patient Advocacy CertificationFOR IMMEDIATE RELEASEPatient Advocate Certification Board Certifies Next Cohort of Board Certified Patient Advocates Gilbert, AZ, April 13, 2021 – The Patient Advocate Certification Board (PACB) has certified an additional 58 Patient Advocates following the eighth...PACB Launches Job Task Analysis. by Danielle Marshall | Jan 29, 2021 | Patient Advocacy CertificationYour participation in the Job Task Analysis Project will make a difference in reaching our goal of 500 participants. Please consider sharing your knowledge and expertise. Job Task Analysis Survey Link: http://onu.az1.qualtrics.com/jfe/form/SV_eDQW2neXGveKQeNThe...2020 In Review. by Danielle Marshall | Dec 29, 2020 | Patient Advocacy CertificationPACB - 2020 In Review   Certification Commission Eligibility Criteria Live Remote Proctoring through Examity Prolydian Registration and CE Management Platform Job Task Analysis (aka Role and Function Study) Conclusion 2020 is almost over and there is little...2020 Exam Cycle. by Danielle Marshall | Nov 23, 2020 | Patient Advocacy CertificationImportant Information about the 2020 Patient Advocate Certification Exam Cycle by Heidi Kummer, MD, MPH, BCPA, Exam Chair, on behalf of the Patient Advocate Certification Board of Directors To say that 2020 has been an unusual year would be an understatement. The...PressRelease 2020 Advocates. by Danielle Marshall | Nov 21, 2020 | Patient Advocacy CertificationThe following is a press release being issued to the media. We’re pleased to announce our newly certified advocates! FOR IMMEDIATE RELEASE Gilbert, AZ, November 20 – After several prolonged exam cycles, the Patient Advocate Certification Board (PACB) is happy to...PACB Announces New President and Vice President. by Danielle Marshall | Sep 8, 2020 | Patient Advocacy CertificationMedia Contact: Danielle MarshallEmail: [email protected] FOR IMMEDIATE RELEASEPATIENT ADVOCATE CERTIFICATION BOARD ANNOUNCES NEW PRESIDENT AND VICE PRESIDENT Sherwood, AR – September 9, 2020 – The Patient Advocate Certification Board (PACB), is pleased to...Selecting Exam Format. by Danielle Marshall | Aug 12, 2020 | Patient Advocacy CertificationFall 2020 Exam Candidates Important Information About Selecting Your Exam Format Prometric Test Center vs. Remote Proctoring August 12, 2020 Dear BCPA Candidate, As you prepare to sit for the Board Certified Patient Advocate Certification Exam, we share your...PACB Certifies Fifth Cohort of BCPAs. by Danielle Marshall | Jul 31, 2020 | Patient Advocacy CertificationFOR IMMEDIATE RELEASEPatient Advocate Certification Board Certifies Fifth Cohort of Board Certified Patient Advocates ADA, OH, July 31 – After a protracted spring exam cycle, the Patient Advocate Certification Board (PACB) is happy to announce the certification of an...« Older Entries
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                            [body] => Patient Advocates Thank you for allowing the Gulf Coast Veterans Health Care System (GCVHCS) to provide your health care needs. We honor your service and sacrifice to our country. Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments and can address your questions, problems or special needs. If you, or a Veteran you care, for has not been able to resolve important issues related to VA, please contact one of our Patient Advocates. Connect with a patient advocate. Michael D. Simmons Patient Advocate Supervisor, Biloxi VA Medical Center VA Gulf Coast health care Phone: 228-523-5661 Email: [email protected] Paul Broadus Patient Advocate, Biloxi VA Medical Center/Mobile Community-Based Outpatient Clinic VA Gulf Coast health care Phone: 228-523-4328 Email: [email protected] LaCita Julian Patient Advocate, Biloxi VA Medical Center VA Gulf Coast health care Phone: 228-523-5761 Email: [email protected] Pietro Bryant Patient Advocate, Biloxi VA Medical Center VA Gulf Coast health care Phone: 228-523-5098 Email: [email protected] Heather Kennedy Patient Advocate, Panama City Beach Community Based Outpatient Clinic VA Gulf Coast health care Phone: 850-636-7039 Email: [email protected] Zoraida Butcher Patient Advocate, Joint Ambulatory Care Center, Pensacola, Florida VA Gulf Coast health care Phone: 850-912-2403 Email: [email protected] Kenneth Lee Patient Advocate, Pensacola, Florida VA Gulf Coast health care Phone: 850-912-2050 Email: [email protected] Daniel Higgins Patient Advocate, Eglin Community-Based Outpatient Clinic VA Gulf Coast health care Phone: 850-609-2702 Email: [email protected] Mary Nelson Patient Centered Care Coordinator, Biloxi VA Medical Center VA Gulf Coast health care Phone: 228-523-5851 Email: [email protected] Melissa Spears Biloxi VA Medical Center, Office of Community Care VA Gulf Coast health care Phone: 228-523-5994 Email: [email protected] Care we provide at VA Gulf Coast. Our patient advocates work hard to make sure you receive the best possible care. They offer help with: Patient concerns with the care team Advocating for patient and family rights Related information . VA's patient advocacy program . Learn more about how patient advocates support Veterans at VA and what the process of working with one is like. Patient rights and responsibilities . Learn about your rights and responsibilities as a patient at VA. Rights and responsibilities of family members of Veteran patients . Learn about your rights and responsibilities as a family member who may be helping a Veteran make decisions about their care. Last updated: December 9, 2021
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                            [body] => Patient advocacy From Wikipedia, the free encyclopedia Jump to navigation Jump to search It has been suggested that portions of Health advocacy (about advocacy for individual patients) be split from it and merged into this article. (Discuss) (October 2017) This article has multiple issues. Please help improve it or discuss these issues on the talk page. (Learn how and when to remove these template messages) This article needs additional citations for verification. Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed.Find sources: "Patient advocacy" – news · newspapers · books · scholar · JSTOR (April 2009) (Learn how and when to remove this template message) The examples and perspective in this article deal primarily with the United States and do not represent a worldwide view of the subject. You may improve this article, discuss the issue on the talk page, or create a new article, as appropriate. (October 2017) (Learn how and when to remove this template message) (Learn how and when to remove this template message) Patient advocacy is an area of specialization in health care concerned with advocacy for patients, survivors, and caregivers. The patient advocate may be an individual or an organization, often, though not always, concerned with one specific group of disorders. The terms patient advocate and patient advocacy can refer both to individual advocates providing services that organizations also provide, and to organizations whose functions extend to individual patients. Some patient advocates work for the institutions that are directly responsible for the patient's care. Typical advocacy activities are the following: patient rights, matters of privacy, confidentiality or informed consent, patient representation, awareness building, support and education of patients, survivors and their carers. Patient advocates give a voice to patients, survivors and their carers on healthcare-related (public) fora, informing the public, the political and regulatory world, health-care providers (hospitals, insurers, pharmaceutical companies etc.), organizations of health-care professionals, the educational world, and the medical and pharmaceutical research communities. Contents. 1 History 2 Roles 2.1 Healthcare Navigation and Support 2.2 Public policy 2.3 Private advocacy 2.4 Marketing 3 Organizations 3.1 Professional groups 3.2 Center for Patient Partnerships 3.3 Government agencies 3.3.1 United States 4 Nursing and advocacy 5 Relationship to pharmaceutical industry 6 See also 7 References History[edit]. Patient advocacy in the United States emerged in the 1950s in the context of cancer research and treatment.[1] In those early days of cancer treatment, patients and their families raised ethical concerns around the tests, treatment practices, and clinical research being conducted. For instance, they expressed concern to the National Institute of Health (NIH) about the cruelty of the repeated collection of blood samples (for blood marrow examination) and raised questions about whether this was more harmful than beneficial to the patient.[1] Sidney Farber, a Harvard physician and cancer researcher, coined the term "total care", to describe the treatment of children suffering from leukemia.[2] Under total care, a physician "treated the family as a whole, factoring in its psychosocial and economic needs", rather than focusing purely on physical health concerns.[2] Previous researchers had dealt with concerns raised by families, because physicians emphasized patient physical health rather than the inclusion of bedside manners with the families. The practice of practice advocacy emerged to support and represent patients in this medico-legal and ethical discussion. The 1970s were also an important time in the USA for patient advocacy as the Patient Rights movement grew. As a major advocacy organization during the time, the National Welfare Rights Organization's (NWRO) materials for a patient's bill of rights influenced many additional organizations and writings, including hospital accreditation standards for the Joint Commission in 1970 and the American Hospital Association's Patient Bill of Rights in 1972.[3][4]  The utilisation of advocates by individual patients gained momentum in the early 2000s in the USA, and Australia 10 years later, and the profession is now perceived as a mainstream option to optimise outcomes in both hospital and community based healthcare. Roles[edit]. Healthcare Navigation and Support[edit]. Examples of patient advocate work include: Educating and walking patients through the management of their disease or chronic illnesses. The social determinants of health can vary significantly from patient to patient. It is the role of the patient advocate to cater to the patient's needs and assist with these factors, such as where to find treatment to manage their illness, assisting with healthcare access due to socioeconomic barriers, or helping find additional health services.[5] Assistance with the management of their illnesses or disease can also include assisting with cooperative purchases of health care materials. Establishing a network of contacts. Examples of contacts patient advocates can assist in connecting patients to include: in the public sector (political and regulatory), in public and private health insurance, in the sector of medical service providers, with medical practitioners, and with pharmaceutical and medical research to provide patients with help in the care and management of their diseases.[6] Providing emotional support in dealing with their health concerns, illnesses, chronic conditions. According to the National Institute of Mental Health, individuals with chronic illnesses are at a higher risk of depression of than patients with other mental health conditions.[7] When managing their illnesses, patients and survivors suffer from the direct effect of the consequences their disease has on their quality of life, and my also go through difficult phases of adaptation of their daily routine and lifestyle to accommodate the disease.[7] Part of the role of patient advocates can include providing emotional support for patients or connecting them to mental health resources. Attending appointments with a patient. Patients can find doctor's appointments intimidating, but also difficult to understand. Issues may stem from differences in language proficiency, educational background, or background in health literacy.[8] A patient advocate's presence can ensure that patient's concerns are highlighted and adequately addressed by physicians. Patient advocates may also be responsible for assisting with scheduling additional appointments as well. Assisting with health insurance and other financial aspects of healthcare. The Institute of Medicine in the United States says fragmentation of the U.S. health care delivery and financing system is a barrier to accessing care.[9] Within the financing system, health insurance plays a significant role. According to a United Health survey, only 9% of Americans surveyed understood health insurance terms, which presents a significant issue for patients, given the importance of health insurance in terms of providing access to healthcare.[10] The patient advocate may help with researching or choosing health insurance plans. Public policy[edit]. Main article: Health advocacy This section is empty. You can help by adding to it. (October 2017) Private advocacy[edit]. Main article: Health advocacy As global healthcare systems started to become more complex, and as the role of the cost of care continues to place more of a burden on patients, a new profession of private professional advocacy began to take root in the mid-2000s. At that time, two organizations were founded to support the work of these new private practitioners, professional patient advocates.[citation needed] The National Association of Healthcare Advocacy Consultants was started to provide broad support for advocacy.[11] The Alliance of Professional Health Advocates was started to support the business of being a private advocate.[12] Proponents of private advocacy, such as Australian advocate Dorothy Kamaker, have noted that the patient advocates employed by healthcare facilities have an inherent conflict-of-interest in situations where the needs of an individual patient are at odds with the business interests of an advocate's employer. Kamaker argues that hiring a private advocate eliminates this conflict because the private advocate “…has only one master and very clear priorities.”[13] Marketing[edit]. Patient opinion leaders, also sometimes called patient advocates, are individuals who are well versed in a disease, either as patients themselves or as caretakers, and share their knowledge on the particular disease with others. Such POLs can have an influence on health care providers and may help persuade them to use evidence-based therapies or medications in the management of other patients. Identifying such people and persuading them is one goal of market access groups at pharmaceutical and medical device companies.[14] Organizations[edit]. Professional groups[edit]. Alliance of Professional Health Advocates The Alliance of Professional Health Advocates (APHA) is an international membership organization for private, professional patient advocates, and those who are exploring the possibility of becoming private advocates. It provides business support such as legal, insurance and marketing. It also offers a public directory of member advocates called AdvoConnection.[12] Following the 2011 death of Ken Schueler — a charter member of the APHA, described as "the Father of Private Patient Advocacy" — the organization established the H. Kenneth Schueler Patient Advocacy Compass Award. The award recognizes excellence in private practice including the use of best practices, community outreach, support of the profession and professional ethics.[15] Dialysis Patient Citizens Dialysis Patient Citizens is a patient-led, non-profit organization dedicated to improving dialysis citizens’ quality of life by advocating for favorable public policy. One of DPC’s goals is to provide dialysis patients with the education, access and confidence to be their own advocates. Through their grassroots advocacy campaigns, Patient Ambassador program; Washington, DC patient fly-ins; conference calls and briefings, DPC works to train effective advocates for dialysis-related issues.[16] Membership is free.[17] National Association of Healthcare Advocacy Consultants National Association of Healthcare Advocacy Consultants (NAHAC) is a nonprofit organization located in Berkeley, California. Joanna Smith founded NAHAC on July 15, 2009 as a broad-based, grassroots organization for health care and patient advocacy. To that end, it is a multi-stakeholder organization, with membership open to the general public.[11] National Patient Advocate Foundation The National Patient Advocate Foundation is a non-profit organization in the United States dedicated to "...improving access to, and reimbursement for, high-quality healthcare through regulatory and legislative reform at the state and federal levels."[18] The National Patient Advocate Foundation was founded simultaneously with the non-profit Patient Advocate Foundation, "...which provides professional case management services to Americans with chronic, life-threatening and debilitating illnesses."[19] Patient Advocates Australia Patient Advocates Australia, founded by Dorothy Kamaker, is a support option for consumers of aged, health and disability care in Australia. For the elderly, an emerging need has arisen for patient advocacy in residential aged facilities. The Aged Care Royal Commission Report published in 2021 has made recommendations regarding a need for vigilant advocacy for residents of nursing homes to protect them against rampant abuse and neglect with one submission calling for the routine provision of independent patient advocates (https://agedcare.royalcommission.gov.au/system/files/2021-02/AWF.600.02345.0001.pdf) For the disabled, funding for support to overcome healthcare barriers is available through the NDIS (https://www.ndiscommission.gov.au/participants/disability-advocacy). The Australian Patient’s Association says “More and more, patients are realizing they can improve their medical outcomes..” and recommends the use of (independent) patient advocates (https://www.patients.org.au/you-are-a-patient/be-empowered/). Center for Patient Partnerships[edit]. Founded in 2000,[20] the interprofessional Center for Patient Partnerships (CPP) at University of Wisconsin–Madison offers a health advocacy certificate with a focus on either patient advocacy or system-level health policy advocacy.[21] The book chapter "Educating for Health Advocacy in Settings of Higher Education" describes CPP's pedagogy and curriculum.[22] Government agencies[edit]. United States[edit]. In the United States, state governmental units have established ombudsmen to investigate and respond to patient complaints and to provide other consumer services. New York In New York, the Office of Patient Advocacy within the New York State Office of Alcoholism and Substance Abuse Services (OASAS) is responsible for protecting the rights of patients in OASAS-certified programs. The office answers questions from patients and their families; provides guidance for health care professionals on topics related to patient rights, state regulations, and treatment standards, and intervenes to resolve problems that cannot be handled within treatment programs themselves.[23] California In California, the Office of the Patient Advocate (OPA), an independent state office established in July 2000 in conjunction with the Department of Managed Health Care, is responsible for the creation and distribution of educational materials for consumers, public outreach, evaluation and ranking of health care service plans, collaboration with patient assistance programs, and policy development for government health regulation.[24] Such state government offices may also be responsible for intervening in disputes within the legal and insurance systems and in disciplinary actions against health care professionals. Some hospitals, health insurance companies, and other health care organizations also employ people specifically to assume the role of patient advocate. Within hospitals, the person may have the title of Ombudsman or Patient Representative.[citation needed] Nursing and advocacy[edit]. The American Nurses Association (ANA) includes advocacy in its definition of nursing: Nursing is the protection, promotion, and optimization of health and abilities, prevention of illness and injury, facilitation of healing, alleviation of suffering through the diagnosis and treatment of human response, and advocacy in the care of individuals, families, groups, communities, and populations.[25][26][27] Advocacy in nursing finds its theoretical basis in nursing ethics. For instance, the ANA's Code of Ethics for Nurses includes language relating to patient advocacy:[28] The nurse's primary commitment is to the patient, whether an individual, family, group, or community.The nurse promotes, advocates for, and strives to protect the health, safety, and rights of the patient. Relationship to pharmaceutical industry[edit]. Some patient advocacy groups receive donations from pharmaceutical companies. In 2015, 14 companies donated $116 million to patient advocacy groups. A database identifying more than 1,200 patient groups showed that six pharmaceutical companies contributed $1 million or more in 2015 to individual groups representing patients who use their drugs, and 594 groups in the database received donations from pharmaceutical companies. Fifteen patient groups relied on pharmaceutical companies for at least 20 percent of their revenue in the same year, and some received more than half of their revenue from pharmaceutical companies. Recipients of donations from pharmaceutical companies include the American Diabetes Association, Susan G. Komen, and the Caring Ambassadors Program.[29] See also[edit]. Patient empowerment Health advocacy Ombudsman Organizational Ombudsman Geriatric care management Patient opinion leader Patient participation References[edit]. ^ a b "National Cancer Institute (NCI)". National Institutes of Health (NIH). 2015-07-07. Retrieved 2021-04-26. ^ a b Keating, Peter; Cambrosio, Alberto (2011). Cancer on Trial. University of Chicago Press. doi:10.7208/chicago/9780226428932.001.0001. ISBN 978-0-226-14304-0. ^ "A Journey Through the History of the Joint Commission". www.jointcommission.org. Retrieved 2021-04-25. ^ Rothman, David (1997). Beginnings Count. Oxford University Press. p. 23. ^ Lara, Alice Ann; Salberg, Lisa (2009). "Patient Advocacy: What Is Its Role?". Pacing and Clinical Electrophysiology. 32 (s2): S83–S85. doi:10.1111/j.1540-8159.2009.02392.x. ISSN 1540-8159. PMID 19602171. S2CID 38477053. ^ National Research Council; Woolf, S. H.; Aron, L. (2013-03-12). U.S. Health in International Perspective. 4. doi:10.17226/13497. ISBN 978-0-309-26414-3. PMID 24006554. ^ a b "Chronic Illness and Mental Health: Recognizing and Treating Depression" (PDF). National Institute of Mental Health. 2021. Retrieved 6 May 2021. ^ Aelbrecht, Karolien; Hanssens, Lise; Detollenaere, Jens; Willems, Sara; Deveugele, Myriam; Pype, Peter (2019-04-01). "Determinants of physician–patient communication: The role of language, education and ethnicity". Patient Education and Counseling. 102 (4): 776–781. doi:10.1016/j.pec.2018.11.006. ISSN 0738-3991. PMID 30527850. ^ Bruhn, John G. (2014), Understanding Health Disparities, SpringerBriefs in Public Health, Cham: Springer International Publishing, pp. 35–51, doi:10.1007/978-3-319-06462-8_2, ISBN 978-3-319-06461-1, retrieved 2021-05-15 ^ "UnitedHealth survey: Most Americans don't understand basic health plan terms". Healthcare Dive. Retrieved 2021-04-24. ^ a b Smith, Joanna. "History of NAHAC". National Association of Healthcare Advocacy Consultants. Retrieved 10 October 2017. ^ a b "About APHA". The Alliance of Professional Health Advocates. Retrieved 6 July 2016. ^ Kamaker, Dorothy (26 September 2015). "Patient advocacy services ensure optimum health outcomes". Business. Sydney Morning Herald. Fairfax Media. ^ Flodgren, Gerd; O'Brien, Mary Ann; Parmelli, Elena; Grimshaw, Jeremy M. (24 June 2019). "Local opinion leaders: effects on professional practice and healthcare outcomes". The Cochrane Database of Systematic Reviews. 6: CD000125. doi:10.1002/14651858.CD000125.pub5. ISSN 1469-493X. PMC 6589938. PMID 31232458. ^ "The H. Kenneth Schueler Patient Advocacy Compass Award". The Alliance of Professional Health Advocates. Retrieved 19 February 2015. ^ "About Dialysis Patient Citizens". Dialysis Patient Citizens. Retrieved 9 December 2020. ^ "Join DPC". Dialysis Patient Citizens. Retrieved 9 December 2020. ^ "Mission Statement". National Patient Advocate Foundation. Archived from the original on 16 February 2015. Retrieved 16 February 2015. ^ "Our History & Mission". Patient Advocate Foundation. Retrieved 16 February 2015. ^ "Our History". Center for Patient Partnerships. Retrieved 10 October 2017. ^ "Adult and Returning Students: Health Advocacy Certificate Program". Center for Patient Partnerships. Retrieved 10 October 2017. ^ Hurst, Marsha; Gaines, Martha E.; Grob, Rachel N.; Weil, Laura; Davis, Sarah (2008). "Educating for Health Advocacy in Settings of Higher Learning". In Earp, Jo Anne L.; French, Elizabeth A.; Gilkey, Melissa B. (eds.). Patient Advocacy for Health Care Quality: Strategies for Achieving Patient-Centered Care. Jones and Bartlett. pp. 481–506. ISBN 978-0-7637-4961-3. OCLC 79256746. ^ "Patient Advocacy Services". Office of Alcoholism and Substance Abuse Services. New York State. ^ "Home". www.opa.ca.gov. Retrieved 2021-08-16. ^ "What is Nursing?". American Nurses Association. Retrieved 10 October 2017. ^ American Nurses Association (2003). Nursing's Social Policy Statement (2nd ed.). Washington, DC: American Nurses Association. p. 6. ISBN 978-1-55810-214-9. OCLC 300247546. ^ American Nurses Association (2004). Nursing: Scope and Standards of Practice (1st ed.). Washington, DC: American Nurses Association. p. 7. ISBN 978-1-55810-215-6. OCLC 300966858. ^ "2001 Approved Provisions". NursingWorld. American Nurses Association, Inc. Archived from the original on 15 June 2010. Retrieved 2010-06-08. ^ "Patient Advocacy Groups Take in Millions from Drugmakers. Is There a Payback?". 6 April 2018. 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                            [body] => PMC US National Library of Medicine National Institutes of Health Advanced Journal list Help Try out PMC Labs and tell us what you think. Learn More. Journal ListJ Med Ethics Hist Medv.9; 2016PMC4958925 J Med Ethics Hist Med. 2016; 9: 5. Published online 2016 Jun 11. PMCID: PMC4958925PMID: 27471588Patient advocacy from the clinical nurses' viewpoint: a qualitative studyShirmohammad Davoodvand,1 Abbas Abbaszadeh,2,* and Fazlollah Ahmadi3Shirmohammad Davoodvand. 1PhD Candidate in Nursing, Razi Nursing and Midwifery College, Kerman University of Medical Sciences, Kerman, Iran;Find articles by Shirmohammad DavoodvandAbbas Abbaszadeh. 2Professor, Faculty of Nursing and Midwifery, Shahid Beheshti University of Medical Sciences, Tehran, Iran; Find articles by Abbas AbbaszadehFazlollah Ahmadi. 3Professor, Nursing Department, Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran.Find articles by Fazlollah AhmadiAuthor information Article notes Copyright and License information Disclaimer1PhD Candidate in Nursing, Razi Nursing and Midwifery College, Kerman University of Medical Sciences, Kerman, Iran;2Professor, Faculty of Nursing and Midwifery, Shahid Beheshti University of Medical Sciences, Tehran, Iran; 3Professor, Nursing Department, Faculty of Medical Sciences, Tarbiat Modares University, Tehran, Iran.*Corresponding Author: Abbas Abbaszadeh. Address: Nursing and Midwifery College, Shahid Beheshti University of Medical Sciences, ValiAsr Street, Tehran, Iran. P.O. Box: 1996835119. Tel: 98 21 88202520. Fax: 98 21 [email protected] 2015 Nov 17; Accepted 2016 May 28.Copyright © 2016 Medical Ethics and History of Medicine Research Center, Tehran University of Medical Sciences. All rights reserved.This is an Open Access article distributed under the terms of the Creative Commons Attribution License, (http://creativecommons.org/licenses/by/3.0/) which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.This article has been cited by other articles in PMC.Abstract. One of the advanced nursing care procedures emphasized by nursing organizations around the world is patient or nursing advocacy. In addition to illustrating the professional power of nursing, it helps to provide effective nursing care. The aim of the present study was to explain the concept of patient advocacy from the perspective of Iranian clinical nurses.This was a qualitative study that examined the viewpoint and experiences of 15 clinical nurses regarding patient advocacy in nursing. The nurses worked in intensive care units (ICUs), coronary care units (CCUs), and emergency units. The study participants were selected via purposeful sampling. The data was collected through semi-structured interviews and analyzed using content analysis.Data analysis showed that patient advocacy consisted of the two themes of empathy with the patient (including understanding, being sympathetic with, and feeling close to the patient) and protecting the patients (including patient care, prioritization of patients’ health, commitment to the completion of the care process, and protection of patients' rights). The results of this study suggest that nurses must be empathetic toward and protective of their patients. The results of the present study can be used in health care delivery, nursing education, and nursing management and planning systems to help nurses accomplish their important role as patient advocates. It is necessary to further study the connections between patient advocacy and empathy.Key Words: Clinical nurse, Patient advocacy, Iran, Qualitative researchIntroduction. Patient advocacy in nursing is a relatively modern idea (1), but its first movements originated in Florence Nightingale’s era (2). It is of such importance that it has entered the moral codes of nursing institutions (1, 3). The need for justice is among the basic human needs (4) and nurses, more than anyone else, are in contact with patients and their problems (5); therefore, they can provide justice for the patients better than anyone else (6). Nurses are the first advocates of patients (7), and are the link between the patient and the health care system (8).Patient advocacy is one of the extremely important roles of the nurses (9-12). The patient or client is vulnerable and has experienced varying degrees of damage (13). Therefore, many opportunities arise in nursing for the enforcement of patient advocacy, which has turned the nursing profession into the most reliable profession regarding patient advocacy. Through the appropriate performance of this role, the trust and respect of the community toward the nurses will increase (7). Nevertheless, even when they have effectively performed their role, complications such as fear, anger, frustration, hopelessness, and a sense of separation from their peers are experienced (1, 9). However, effective advocacy improves the quality of patient care and enriches the nursing profession. Thus, the failure to play this role effectively may detract from the richness of this profession (14) and result in nurses leaving their profession (15). Advocacy is generally described as defending the rights and property of others (3). In nursing, it has been defined as being a patient representative, defending the patient’s rights and universal rights, protecting the interests of the patient, contributing to decision-making and supporting the patient’s decisions (3, 11, 16), ethical-centered skills for the ‘professional self’(17), and ‘being a voice for the vulnerable (3, 18). Negarandeh et al. defined the dimensions of patient advocacy in Iranian nurses as informing and educating, valuing and respecting, and physical, emotional, and financial support, protecting and representing the patient, and continuity of care (13). However, providing a single definition for the term is difficult (8, 11).Today, patient advocacy has taken a wider range of dimensions. For example, Ware et al. stated that protecting patients against unethical and illegal acts was only a part of patient advocacy (12). Mahlin stated that although supporting the patient is a major goal, the broader problems of patient advocacy cannot be resolved through this method, and the patient’s advocate should address the systematic problems of care and administrative institutions (19). In support of this claim, Maryland and Gonzalez stated that nurses, in addition to within hospitals, should support patients and their families in other social environments including economic, educational and research, healthcare delivery, and legislative environments, regarding their access to health care, cost control, and health care quality (8). Protection of clients in clinical trials (20), supporting of organ donation volunteers, and protection of the fundamental rights and welfare of patients are also added to this category (16).Patient advocacy is an ideal in the nursing practice (21). It is reliant upon many factors, including social relationships, human interactions (22), and moral distress and its side effects. However, many aspects of this concept have not been identified (23). Many studies have referred to the failure to define and explain the concept of nursing advocacy and their results were not in agreement (8, 10). These ambiguous interpretations of patient advocacy impose a number of problems on the nursing practice (21). Considering nurses’ lack of knowledge on patient advocacy in nursing and its irreparable consequences, it is necessary to train nurses on patient advocacy (9, 11). In addition, few Iranian studies have addressed this issue. Jafari Manesh et al. in their descriptive-comparative study found that this perception was higher in the patents than the nurses and higher in the nurses than the physicians, but they did not address the topic of patient advocacy itself (24). Negarandeh et al., through the grounded theory, explored the dimensions of patient advocacy in Iranian nurses (13). So the present study is part of a greater qualitative study and its results differed in some ways from the results of previous studies especially in terms of empathy. Thus, this topic requires further qualitative exploration. The aim of this study was to better clarify nursing advocacy among Iranian nurses through a qualitative study. Method. The present text is a part of a larger qualitative study and this portion of data was analyzed using a conventional content analysis approach to explore clinical nurses’ experiences and perspectives of patient advocacy. Qualitative research is suitable for studies on relatively new areas of knowledge (25). In qualitative researches, content analysis is largely applied today to the interpretation of textual data (26) that tend to review less well-known phenomena in their natural environment based on individuals’ views and experiences (27). Patient advocacy is a very complex topic in the health care system (9). Patient advocacy, like other ethical issues, is related to the socio-cultural context. Therefore, the conventional content analysis approach was used in the present article to study patient advocacy in nursing. Participants 15 nurses selected through purposeful sampling to participate in the study. Data collection and analysis A total of 18 semi-structured face-to-face interviews were conducted from June 2012 until June 2013 to collect the data; 3 interviews were repeated. The duration of the interviews was 25 to 75 minutes with an average of 53.3 minutes. The location and the duration of the interviews were selected by the participants. The primary research questions included: “Can you please explain your relationship with the patient as a nurse?” or “What are your responsibilities toward the patient as a nurse?” Exploratory questions were also asked during the interviews to obtain the participants' experiences and opinions and to clarify their responses. Data collection and analysis were carried out simultaneously. The interviews were recorded and, in order to obtain a general understanding, were studied at least 3 times. The recordings were transcribed verbatim. The obtained data were analyzed according to the following steps (28). 1. In order to gain a general understanding of them, the interviews were studied several times, and then, they were transcribed verbatim.2. The interview texts were divided into compact semantic units. 3. The compact semantic units were converted into abstract terms and assigned a specific code. 4. The emerged codes were categorized based on their differences and similarities into subclasses and classes.5. The themes were extracted from the interviews.The research team found no new information of relevance to their study in the data in the 15th interview. This is interpreted as data saturation in qualitative research, and thus, no more interviews were needed (29). Trustworthiness To assess the study’s trustworthiness, Lincoln and Guba’s Evaluative Criteria and authenticity were used (30). Lincoln and Guba’s Evaluative Criteria consist of 4 criteria including: A-Credibility: It shows that the identification and introduction of research participants are accurate.B-Dependability: It shows that data remain stable over time and under different conditions.C-Conformability: It shows objectivity, that is, the potential for congruence between different independent individuals on the accuracy, relevance, or meaning of the data.D-Transferability: It shows the potential to generalize the findings of the study (29).Authenticity is an additional criterion that shows the extent to which researchers indicate a range of realities fairly and faithfully (31). Due to the prolonged and continuous engagement of the researcher with the data, the participants, and member checking, the credibility of the study increased. For this purpose, the researcher gave a typed summery of the interviews to the participants, so they could confirm his interpretations. In order to meet the confirmability of the data, peer check was used. The researcher first coded and classified each interview, and then, presented these classifications and codes to other members of the research team for evaluation. The codes which were not agreed upon were discussed until achieving clarification and consensus. To control the dependability of the data, the researcher retained the preliminary data, codes, categories, and themes. To achieve transferability or stability of the results, sampling was carried out with great variety to contribute to the credibility of data. Ethical considerations This study and its ethical considerations were approved by and the necessary permits were obtained from the Research Deputy of Kerman University of Medical Sciences, Kerman, Iran. All the participants were informed of the nature, purpose, and method of the study, the researchers’ tasks, their rights, and possible risks (this was a safe study) by the first author. The confidentiality of the participants’ statements, and their right to choose to continue or leave the study was emphasized by the research team. All participants consented to the recording of the interviews, and after receiving the necessary information, they signed an informed consent form.Results. In the present study, 15clinical nurses with an average work experience of 8 years and 3 months and mean age of 32.25 years were selected from selected wards suitable to the larger study (Table 1). The participants were selected from educational and non-educational hospitals in different provinces of Iran to gain an adequate variation in experiences and perspectives of nurses regarding patient advocacy in nursing. Table 1. Characteristics of the study participants Characteristics Number Gender Male 3Female 12Marital status Married 7Single 8Education level Bachelor 14Master1Working unit Coronary care unit )CCU)7Intensive care unit (ICU)5Emergency unit 3Position Nurse8Head nurse3Supervisor3Nursing manager1Open in a separate windowInteresting results were obtained from content analysis. According to the participants’ statements, patient advocacy included the two themes of empathy with the patient and protecting the patient (Table 2). Table 2. Results of themes and categories Theme Categories Empathy with the patient Understanding the patient's conditionShowing compassionFeeling close to the patient Protecting the patient Taking care of the patient Being a patron to the patient Commitment to completing the care periodProtecting patient rightsOpen in a separate window 1. Empathy with patients 1-1Understanding patients’ conditions: Understanding is a psychological relationship between the individual who knows and what they know. It is a process to gain knowledge on an abstract or physical object that in our study is the patient and his/her condition. Nurses’ understanding of the conditions and expectations of patients can improve the nurse-patient relationship. This relationship presented itself as patient advocacy in the present study. The nurses in this study tried to defend their patients, because one day they might become a patient and require care themselves. Participant number 10 stated: [When a patient walks into the hospital, he/she must have a problem. His/her problem is understandable for me. I know that if he/she did not have a problem then he/she would not have come to the hospital. I put myself in his/her shoes and try to help him/her in any way that I can. I do not have any problems with the patients.]Participant number 4 stated: [Each patient has his/her own expectations when he/she comes to the hospital. In the same circumstances, we, ourselves, would want a favorable healthcare service. We would expect an accurate diagnosis from the physician. We would want good healthcare services and would expect to see results.]1-2 Showing compassion: Compassion, as an outstanding human characteristic, is a response to the suffering of others and the cause of helping them. In fact, compassion is synonymous with co-suffering. Humans cannot simply overlook the problems of others. They are affected by the suffering and pain of one another, seek solutions to alleviate the pain, and become patrons to others. As an example, participant number 3 said: [I feel sorry when I see that the patient does not have anybody to look after her/him. I cannot stand seeing patients suffer. They feel vulnerable. I try my best to help them.]1-3 Feeling close to the patient: This theme is defined as the sense of unity with others. This sense does not depend on the conditions of others. It exists in pain or pleasure, but is more common in pain. Humans feel close to their fellow men and perceive their problems as their own. They try to share their sad and happy moments. Nevertheless, this feeling is stronger toward children and their immediate family members, and is heightened during illnesses. Nurses who have this feeling of closeness tend to defend their patients as they would defend themselves. Participant number 15 stated: [I feel closer to some of the patients, for example, in the Thalassemia unit, especially children who refer to receive blood. I become friends with some of their families. The Thalassemia unit is the second home of these children.]Participant number 1 declared: [When I see a patient, I imagine him/her as being my relative. I help him/her in any way that I would help my own family. I do not withhold anything from the patients.] 2. Protecting the patient 2-1 Taking care of patients: This phrase means caring for the patient in general. It is caution toward others with the aim to prevent individuals from being harmed. One of the main tasks of nurses is to protect patients against injuries and possible risks. These risks may be physical, mental, deliberate, inadvertent, or due to insufficient treatment or incorrect care. Given that disease reduces individuals’ defensive strength, patients need someone to protect them against these threats. Most nurses have experienced this responsibility as a patient advocate. Participant number 2 described this issue more objectively: [We should be careful that the patient does not fall from the bed, protect him/her against any injuries in the ward or against anyone coming to the hospital to hurt him/her, and to control the medication to avoid any further harm.]Participant number 7 in confirming the above statements said: [We must monitor the patient for any side effects of the medication that is being used. The patient is here to get better not to get worse. Sometimes the patient shows reactions to the blood he/she is taking, and we must intervene immediately to prevent any damage to his/her kidneys, and breathing.]2-2 Prioritizing patients’ health: While working at hospitals, different problems may occur for the nurses. These problems may include family or career issues, interactions with co-workers, or any other problem, and cause the nurses to prioritize their duties. In this case, most of the nurses participating in this study have pronounced the health of their patients as their first priority. Participant number 5 described this skill as: [When I find that something is not in the best interest of the patient (for example, the behavior of a colleague, or the treatment method or the care being provided by my colleague), I do not think whether my colleague will get upset with me. My colleague’s feelings are my second priority. My patient’s health is the most important matter for me in my working environment. As hard as it may be, I try to only focus on my patient before entering the unit.]2-3 Commitment to the completion of the care period: By selecting this label for the category, we purposed to address the topic of follow-up in nursing. Patient follow-up is a part of nursing care, and without it, nursing care remains incomplete. Nurses plan to improve their patients’ health and expect to follow this plan until it is finished. According to the participants, the completion of an appropriate plan brings peace of mind to nurses. Actions that interrupt the process cause stress for nurses. This mindset prevents any harm coming to the patients. Participant number 14 stated: [The nurse should provide care as soon as the patient is admitted. We are nurses and we should perform our duties and follow our plans under any circumstances. Even if the patient is in his/her final days of life, it is our duty to take care of him/her. We should provide our services until the patient is discharged or has died.] 2-4 Defending patients’ rights: Rights are fundamental normative rules that determine what is permitted and what is not. This is a part of the protection of patients from any harm. Every human being has a right. Nurses care for individuals who are unable to defend their rights, or do not know their rights and need help in this regard. Nurses also help the patients by defending and informing them of their rights. In regards to her colleagues’ violation of patient’s rights, participant number 6 stated: [The head nurse follows up with a patient if she feels the patient is not provided with proper care. For example, a patient was being transferred to the emergency unit, but the crowded environment of that unit was harmful to him. The head nurse insisted on transferring the patient to a calmer and more disciplined unit. I would do the same if the welfare of the patient is in danger.]Participant number 15 expressed a more subtle point: [Sometimes the medication of a patient is used for another patient. It is very important for me to replace whatever has been taken from a patient, even if it is a tablet.]Discussion. The aim of patient advocacy, as a fundamental aspect of nursing care, is to provide high quality health care and protect the rights of the clients (32). Nevertheless, some factors, such as the lack of competency and recourses (10), burn out, professional suffering, and lack of dedication to nursing (11) hinder achievement of these goals. On the other hands, these factors place the clients at risk, which increases the importance of patient advocacy.Considering these barriers, in the present study, patient advocacy in nursing consisted of two themes of empathy with the patient and protecting the patient. These findings have some similarities and differences to other studies that have been conducted in this field. Patients experience different degrees of vulnerability (10). Moreover, Young stated that “all elements of the patient advocacy are consistent with protecting the patient from the harm” (26). Therefore, protection is a key element of patient advocacy. Regarding children, this protection includes protection against child abuse (33, 34).The nurses participating in this study also suggested that protection forms the predominant part of patient advocacy in nursing. In nursing, however, many internal and external risks threaten a patient's health care environment. The origin of these risks is the disease and the patients’ inability, lack of sufficient defensive power, and lack of sufficient knowledge about the disease, care, and treatment of the disease, and the treatment environment. There are also dangers which threaten the patients’ rights at different levels. The participants of this study had committed themselves to protecting the patients. Patients’ rights and health status, and the nature of the nursing profession were the most important factors that nurses stated as reason for protecting the patient.Negarandeh et al. have stated that protecting the patient is one of the key factors of patient advocacy, and nurses, as the patient advocate, are responsible for protecting the patient against inadequate health care provided by other healthcare team members (13). Their study was a great study that supports the present study results in patient protection.Patients often complain about the lack of appropriate verbal communication with the nurses. They choose nurses who establish a close relationship with them as their advocates (35). Empathy is the ability to define the unique situation of others (36), and also an inseparable part of the nurse-patient relationship (37). Bikker et al. found that empathic patient-centered care is a high quality outcome in the health care system and patients constantly measure and score nurses’ empathy and humanistic behavior (38). By responding with empathy to the patient and his/her family, the nurse can help them adapt to their problem, this outcome is in line with patient protection (39). Ferri et al. in an analytical cross-sectional study reported that empathy toward patients has a negative relation with nursing burnout and diminishes the course of the disease (40). Considering these results, which support our findings, it can be stated that empathy is an implicit component of patient advocacy.Empathy is a personal matter which takes on a more professional aspect in nursing. Patient advocacy is a developed and distinct form of communication between nurses and patients which has been illustrated in the comments of the study participants. From the perspective of the participants, patients require by their side individuals with whom they can share their problems, individuals who understand them and help them. Nurses, like other individuals in these situations, want to gain closeness to others and collaborate with them. Since nurses have been trained for these situations, they try to approach patients in different situations in order to defend their rights with more power and a better understanding of the patient. A common concern is then formed among patients and nurses. It stimulates nurses’ sense of compassion when faced with the suffering and helplessness of their counter parts and increases their willingness to help the patients. A feeling of empathy is formed between nurses and patients as part of patient advocacy. Previous studies have not provided any support regarding empathy and its relationship with patient advocacy, but the common elements of empathy, communication, and advocacy cannot be denied. For example, a study in 2015 reported that individuals with higher capacity for empathy can more easily understand and accept the perspectives of others (37).Tomaschewski Barlem et al. stated that patient advocacy provided by nurses is based on their personal values and professional skills (9). The study by Jafari Manesh et al. (24) differs from our study methodologically and cannot be used to support or contradict our findings. The findings of Negarandeh et al. (13) do not support our findings on empathy. In the Iranian culture, almost everything, including ethics and values, is influenced by religion. Thus, personal value in this culture refers to religious beliefs. Protection of the vulnerable and doing all that is in your power for others is ordered in Islam. However, the data presented in the current text did not indicate this subject explicitly. It seems that empathy in patient advocacy in nursing is a relatively new issue that is largely dependent on the social context of the Iranian society, including religious background, and perhaps more specific studies can confirm or repudiate this matter.Conclusion. Patient advocacy is a social issue which can be evaluated from personal and professional aspects. In this study, patient advocacy in nursing included the two themes of empathy with patients and protecting patients. Protection of patients in previous studies has been repeatedly defined as an important component of patient advocacy. Nevertheless, empathy with the patient is a relatively new idea and it seems that a more thorough study on this topic can help the better understanding of this relationship. The results of this study can be used in the development of nursing students and novice nurses, retraining of employed nurses, and sensitizing of nursing managers and planners and other related occupations to the improvement of nurses’ performance, reduction of the adverse effects of patient advocacy, and promotion of the health of the society. It is suggested that further studies be conducted on the relationship between empathy and patient advocacy. Future studies may be performed on the effect of religion on patient advocacy, especially in religious societies. Acknowledgment. This study was registered by the Kerman University of Medical Sciences with ethical code: K/92/242 and is the intellectual property of this university. Our sincere appreciation goes to all the nurses who participated in this study. Conflict of Interest statement. No conflict of interest has been declared by the author(s).References. 1. Hanks RG. The lived experience of nursing advocacy. 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                            [body] => The Power of a Health Care Advocate Share on Facebook Share on Twitter Share on Linkedin Share on Pinterest Share via Email Print this Page You hear a lot about how to prepare for a doctor’s visit: Make a list of medications you’re taking. Write down your questions. Complete any paperwork ahead of time, if you can. Here’s one more thing to consider: bringing a health advocate with you. A health advocate can be a spouse, relative, friend, or caregiver that you trust. Although all patients should have an advocate, only about 70 percent do. Older adults are especially likely to benefit from having another person with them during medical visits.  As you age, you may have more health issues to discuss. Having two people hear the discussion and making sure they understand is much better than just one set of ears, since it can be difficult for one person to remember everything that’s been discussed.  Choosing Your Personal Health Advocate. A good health advocate is someone who knows you well and is calm, organized, assertive, and comfortable asking questions. When selecting an advocate, it’s best to: Clearly explain the kind of help you need and your concerns.  Provide details of your medical history. You may even want to give your advocate access to your electronic health record so he or she can refer to test results or notes, ask for refills on prescription medication, and even email questions or concerns to the physician. Just make sure you provide permission for the doctor and other health care professionals to share information about you with your advocate.  Ask the advocate to take notes or even record conversations with health care professionals. (Ask for your doctor’s permission before recording.)  Give your advocate’s contact information to your health care team, and give your advocate your health care team’s contact information.  The most important thing is choosing someone you respect and can trust to be both discreet and caring.  While your personal health advocate can help if you’re hospitalized, many hospitals also provide patient advocates to assist you. Geriatric care managers, including registered nurses and social workers, often serve as health care advocates. Should I hire a professional health care advocate? The complexity of the health care system has given rise to a new professional: the patient advocate. This person is often a nurse, social worker, geriatric care manager or other health care professional who can help you navigate the health care system, including dealing with clinicians, understanding your condition and treatment options, and even helping with health insurance issues. Hiring and professional could be a good option if you don’t have a personal health advocate. Several organizations provide advocate training and lists of advocates on their sites, including the Professional Patient Advocate Institute, the Alliance of Professional Health Advocates, and the National Association of Healthcare Advocacy Consultants. However, be aware that there are no state licensing requirements or national accreditation or certification tests for patient advocates, so ask for references and assess an individual’s experience and history carefully.  Your Advocate as Educator. An advocate is not just for doctor visits or hospital stays. A patient can discuss new health issues with the advocate. For instance, an advocate can offer perspective on whether or not a treatment is working. When there are two people on the same page of an issue, the patient doesn’t have to agonize about making all the decisions alone. This is particularly important for seniors and those who may live alone. An advocate can also help doctors educate you about your condition so you can manage it better. Your advocate’s communication with your doctor can help deal with issues such as hypertension fall risk.  Family Caregiver Toolbox. One of the challenges faced by those who have been called to care is taking good care of themselves. Learn how to manage caregiver stress and take better care of yourself. Explore the Family Caregiver Toolbox Johns Hopkins Home Care. We provide high quality, individualized care for patients of all ages where you feel most comfortable – your home or community. Our services and equipment are designed to help you regain and retain a level of independence. Learn About Home Care Find a Doctor Specializing In: Geriatric Medicine Polypharmacy Primary Care of Older Adults At Another Johns Hopkins Member Hospital: Howard County General Hospital Sibley Memorial Hospital Suburban Hospital Find a Treatment Center Beacham Center for Geriatric Medicine Geriatric Medicine and Gerontology Find Additional Treatment Centers at: Howard County General Hospital Sibley Memorial Hospital Suburban Hospital Related. Help for Managing Multiple Medications Your Pharmacist: A Partner for Good Health Manage Your Medications Medical Records: Getting Organized Request an Appointment. Find a Doctor Find a Doctor See More Related. Insurance and Medication Help for Managing Multiple Medications Caregiving for a Senior Your Pharmacist: A Partner for Good Health Manage Your Medications Manage Your Medications Related Topics.
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                            [body] => What is a Patient Advocate? Patient Advocate California Covid 19 Corona Virus Updates Patient Advocate San Luis Obispo Covid 19 Corona Virus Update A person who helps guide a patient through the healthcare system. This includes help going through the screening, diagnosis, treatment, and follow-up of a medical condition, such as cancer. A patient advocate helps patients communicate with their healthcare providers so they get the information they need to make decisions about their health care. Patient advocates also called patient navigator, may also help patients set up appointments for doctor visits and medical tests and get financial, legal, and social support. They may also work with insurance companies, employers, case managers, lawyers, and others who may have an effect on a patient’s healthcare needs. Healthcare Tips from the Patient Advocate. How to Survive in our Healthcare System? For the best outcomes possible, patients must take greater control of his or her own healthcare. Know your lab numbers. Obtain hardcopies of medical records. Ask more questions. Patients need to be more aware and take charge. Do not wait to get sick. Most important have an in-depth discussion of end-of life care issues, including what is palliative and hospice care and a discussion of the importance of creating advanced directives now, while you’re still healthy. Why a Patient Advocate? Reduce your stress with caring compassionate information and support, we can provide you with the peace of mind you need to make sound decisions. Read MoreWhy Hire Us? We have over 26 years of professional medical experience to help provide the best solutions for you as your patient advocate private case manager Read MorePrivate Case Management. Do you feel you have way too much on your “plate” related to medical issues? Our Private Medical Case Manager can help you sort through your medical issues. Read MoreVideos of Interest. How to Put on and take off a mask. ► How to make a mask from a T-shirt. ► How Remove a N95 Mask. ► Latest Posts from Our Blog. How to put a cloth face mask on and off correctly. April 11, 2020If you wear a mask, then you must know how put it on, use it correctly and remove  it properly.  Otherwise it can do more harm than good. Wearing a mask: Before putting on a mask, make sure to thoroughly clean…read moreUnemployment info for CaliforniaWorkers and Covid 19. April 8, 2020Questions and answers for workers What can I do if I can’t work because I’m sick or quarantined because of COVID-19? You can use paid sick leave if your job has it. If you’re unable to work due to having or being…read moreWearing a Cloth Mask or Face Covering and How to Remove It. April 8, 2020The CDC recommends wearing a snug, cloth face covering that goes over your mouth and nose, and that you wash it frequently in a washing machine. When you take off your mask or cloth face covering, avoid touching the front of the…read moreHow to Decrease the Spread of the Coronavirus. April 2, 2020Decrease the Spread of the Coronavirus Wash your hands regularly with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer. Clean your hands at the door and schedule regular hand washing reminders by email IT…read more Copyright Patient-Advocate.com- All Rights Reserved Back To Top× We use cookies to ensure the best experience on our website, your continued use indicates your consent.OkPrivacy policy
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                            [body] => Patient Representatives Also called: Case Manager, Medicaid Service Coordinator (MSC), Patient Advocate, Patient Service Representative Produced by CareerOneStop show transcript Video transcript: skip transcript A patient representative is often the first face patients see when they enter a healthcare facility. Representatives help guide patients through the complex world of healthcare. Patient representatives are responsible for gathering background information from patients and informing them about the health resources available at the facility. They explain healthcare costs and may help patients determine how to pay for charges. Before patients leave, patient representatives help ensure they understand how their treatment will work, for example teaching patients to use equipment at home. They also collect and report data on patient encounters, handle patient inquiries, and train volunteers and staff. Working in healthcare facilities involves daily face-to-face interactions with patients. Exposure to illnesses and bodily fluids can be a frequent occurrence, so following protocols to minimize health risks is a necessary part of the job. Patient representatives work schedules vary depending on the employer and patient load, from part-time hours to full time-plus. Typically, patient representatives need a bachelor’s degree, though some positions require only an associate’s degree. What they do: Assist patients in obtaining services, understanding policies and making health care decisions. On the job, you would: Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Interview patients or their representatives to identify problems relating to care.Refer patients to appropriate health care services or resources. Business customer service administrative services Health medicine and dentistry therapy and counseling Math and Science sociology and anthropology psychology Engineering and Technology computers and electronics Basic Skills listening to others, not interrupting, and asking good questions reading work related information Social looking for ways to help people understanding people's reactions Problem Solving noticing a problem and figuring out the best way to solve it Verbal listen and understand what people say communicate by speaking Ideas and Logic make general rules or come up with answers from lots of detailed information use rules to solve problems Attention pay attention to something without being distracted People interested in this work like activities that include helping people, teaching, and talking. They do well at jobs that need: Concern for Others Adaptability/Flexibility Cooperation Integrity Self Control Stress Tolerance You might use software like this on the job: Medical software Healthcare common procedure coding system HCPCS Henry Schein Dentrix Word processing software Google Docs Microsoft Word Customer relationship management CRM software CareOne CareEnsure Microsoft Dynamics Get started on your career: New job opportunities are likely in the future. $44,090 $28,800 $73,370 Education & Childcare Administrators, Preschool & Daycare Educational, Guidance, & Career Counselors & Advisors Elementary School Teachers Probation Officers & Correctional Treatment Specialists Special Education Teachers, Secondary School You might like a career in one of these industries: Health & Counseling See more details at O*NET OnLine about patient representatives. Help Home About this Site Job Accommodations Explore Search careers with key words Browse careers by industry Discover your interests Careers See all careers Bright Outlook Interests Job Preparation Videos O*NET Sites Mi Próximo Paso My Next Move for Veterans O*NET OnLine Resource Center O*NET Web Services Code Connector Data Collection Program U.S. Department of Labor Related Sites   Was this page helpful?   Job Seeker Help • Contact Us ([email protected]) Share: Link to Us • Cite this Page License Patient Representatives by U.S. Department of Labor, Employment and Training Administration is licensed under a Creative Commons Attribution 4.0 International License. Follow us: About this Site • Privacy • Disclaimer Site updated November 16, 2021
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                            [description] => Patient advocacy is an area of specialization in health care concerned with advocacy for patients, survivors, and caregivers. The patient advocate may be an individual or an organization, often, though not always, concerned with one specific group of disorders. Wikipedia
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                    [5] => stdClass Object
                        (
                            [term] => healthcare
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                    [6] => stdClass Object
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                            [term] => hospital
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                    [7] => stdClass Object
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                            [term] => or don
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                    [8] => stdClass Object
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                            [term] => person who help guide
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                    [9] => stdClass Object
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                        )

                    [10] => stdClass Object
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                            [term] => system
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                    [11] => stdClass Object
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                            [term] => person
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                        )

                    [12] => stdClass Object
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                            [term] => advocate work
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                    [13] => stdClass Object
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                            [term] => patient advocate work
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                        )

                    [14] => stdClass Object
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                            [term] => advocate work with
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                        )

                    [15] => stdClass Object
                        (
                            [term] => professional patient advocate
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                    [16] => stdClass Object
                        (
                            [term] => advocate i
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                        )

                    [17] => stdClass Object
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                            [term] => the healthcare system
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                        )

                    [18] => stdClass Object
                        (
                            [term] => patient advocate work with
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                        )

                )

            [keywords_description_meta_10] => Array
                (
                    [0] => stdClass Object
                        (
                            [term] => advocate
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                        (
                            [term] => patient
                            [tf] => 7
                        )

                    [2] => stdClass Object
                        (
                            [term] => patient advocate
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                    [3] => stdClass Object
                        (
                            [term] => care
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                    [4] => stdClass Object
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                            [term] => professional
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                    [5] => stdClass Object
                        (
                            [term] => advocate i
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                )

            [keywords_h1_10] => Array
                (
                    [0] => stdClass Object
                        (
                            [term] => advocate
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                    [1] => stdClass Object
                        (
                            [term] => patient
                            [tf] => 4
                        )

                    [2] => stdClass Object
                        (
                            [term] => patient advocate
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                    [3] => stdClass Object
                        (
                            [term] => change it together what i
                            [tf] => 2
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                )

            [similar_questions] => stdClass Object
                (
                    [similarQuestionsH1] => Array
                        (
                            [0] => stdClass Object
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                                    [sentence] => What is a Patient Advocate?
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                                        (
                                            [0] => What Is a Patient Advocate, and How Can They Help Me?
                                            [1] => What is a Patient Advocate?
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                                )

                            [1] => stdClass Object
                                (
                                    [sentence] => Are You Ready?
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                                    [similarity] => Array
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                                            [0] => Are You Ready?
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                                )

                            [2] => stdClass Object
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                                    [sentence] => Who Is the Patient Advocate?
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                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Who Is the Patient Advocate?
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                                )

                            [3] => stdClass Object
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                                    [count] => 1
                                    [similarity] => Array
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                                            [0] => How to Find, Interview, and Choose a Patient Advocate
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                                )

                        )

                    [similarQuestionsH2] => Array
                        (
                            [0] => stdClass Object
                                (
                                    [sentence] => Why a Patient Advocate?
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                                    [similarity] => Array
                                        (
                                            [0] => What is a patient advocate?
                                            [1] => What Skills Does a Patient Advocate Need?
                                            [2] => What is a Patient Advocate?
                                            [3] => Who Needs a Patient Advocate?
                                            [4] => What Patient Advocates Do
                                            [5] => What is BCPA Certification
                                            [6] => Why a Patient Advocate?
                                        )

                                )

                            [1] => stdClass Object
                                (
                                    [sentence] => How to Put on and take off a mask
                                    [index] => 21
                                    [count] => 2
                                    [similarity] => Array
                                        (
                                            [0] => How to Put on and take off a mask
                                            [1] => How to put a cloth face mask on and off correctly
                                        )

                                )

                            [2] => stdClass Object
                                (
                                    [sentence] => How to Become a Patient Advocate
                                    [index] => 1
                                    [count] => 2
                                    [similarity] => Array
                                        (
                                            [0] => How can you find a patient advocate?
                                            [1] => How to Become a Patient Advocate
                                        )

                                )

                            [3] => stdClass Object
                                (
                                    [sentence] => How to Decrease the Spread of the Coronavirus
                                    [index] => 25
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How to Decrease the Spread of the Coronavirus
                                        )

                                )

                            [4] => stdClass Object
                                (
                                    [sentence] => How Remove a N95 Mask
                                    [index] => 23
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How Remove a N95 Mask
                                        )

                                )

                            [5] => stdClass Object
                                (
                                    [sentence] => How to make a mask from a T-shirt
                                    [index] => 22
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How to make a mask from a T-shirt
                                        )

                                )

                            [6] => stdClass Object
                                (
                                    [sentence] => Why Hire Us?
                                    [index] => 20
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Why Hire Us?
                                        )

                                )

                            [7] => stdClass Object
                                (
                                    [sentence] => How My Metastatic Cancer Diagnosis Led Me to a Full-Time Career in Patient Advocacy
                                    [index] => 17
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How My Metastatic Cancer Diagnosis Led Me to a Full-Time Career in Patient Advocacy
                                        )

                                )

                            [8] => stdClass Object
                                (
                                    [sentence] => Do You Provide Written Reports About the Services You Have Provided?
                                    [index] => 15
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Do You Provide Written Reports About the Services You Have Provided?
                                        )

                                )

                            [9] => stdClass Object
                                (
                                    [sentence] => Where Are You Located?
                                    [index] => 14
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Where Are You Located?
                                        )

                                )

                            [10] => stdClass Object
                                (
                                    [sentence] => Are You on Call 24/7? Or Do You Have Specific Hours?
                                    [index] => 13
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Are You on Call 24/7? Or Do You Have Specific Hours?
                                        )

                                )

                            [11] => stdClass Object
                                (
                                    [sentence] => Do You Have References?
                                    [index] => 12
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Do You Have References?
                                        )

                                )

                            [12] => stdClass Object
                                (
                                    [sentence] => Do You Have Time to Handle the Workload?
                                    [index] => 11
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Do You Have Time to Handle the Workload?
                                        )

                                )

                            [13] => stdClass Object
                                (
                                    [sentence] => How Long Will It Take You to Perform the Services Needed?
                                    [index] => 10
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => How Long Will It Take You to Perform the Services Needed?
                                        )

                                )

                            [14] => stdClass Object
                                (
                                    [sentence] => What Do You Charge?
                                    [index] => 9
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => What Do You Charge?
                                        )

                                )

                            [15] => stdClass Object
                                (
                                    [sentence] => What Are Your Credentials?
                                    [index] => 8
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => What Are Your Credentials?
                                        )

                                )

                            [16] => stdClass Object
                                (
                                    [sentence] => Have You Handled Other Similar Cases Before?
                                    [index] => 7
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => Have You Handled Other Similar Cases Before?
                                        )

                                )

                            [17] => stdClass Object
                                (
                                    [sentence] => What other advocacy options are available?
                                    [index] => 2
                                    [count] => 1
                                    [similarity] => Array
                                        (
                                            [0] => What other advocacy options are available?
                                        )

                                )

                        )

                )

            [eventType] => serp-scrape
        )

)